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• Google Indexing Issue after htaccess changes

  - by Klement

  I have a site called www.FuneralCoverFinder.co.za. I have about 30 pages on the site and usually have 29 indexed. (Excluding 15 blog posts) They are new. I recently upgraded my entire site and made some redirection changes in my .htaccess file. I have made my url's more SEO friendly (Removing index.php/) and redirecting dead pages to working pages. I have tons of unique content all checked by grammarly and plagium to ensure I have no duplicate content. I have since resubmited my sitemap to Google and now have only one page indexed. It was within a couple of minutes. I usually see results almost immediately after submitting, now it's stuck on 1 page indexed. I assume I might have made errors in the .htaccess file as this was my first attempt. The site runs perfectly and all the url's redirect the way they should. I'm scared I have some or other loop, although the website runs fine. I still see many of my old indexed pages in the SERP's, I'm just worried that the issue with the new sitemap can cause my rankings some harm. My website is pretty SEO optimized onsite. I have about 1500 indexed backlinks and have been building them steadily over about half a year. I would really appreciate some clarity on this matter.

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• Reverse Proxy (mod_rewrite) and Rails (absolute paths)

  - by SooDesuNe

  I have front end rails app, that reverse proxies to any of a number of backend rails apps depending on URL, for example http://www.my_host.com/app_one reverse proxies to http://www.remote_host_running_app_one.com such that a URL like http://www.my_host.com/app_one/users will display the contents of http://www.remote_host_running_app_one.com/users I have a large, and ever expanding number of backends, so they can not be explicitly listed anywhere other than a database. This is no problem for mod_rewrite using a prg:/ rewrite map reverse proxy. The question is, the urls returned by rails helpers have the form /controller/action making them absolute to the root. This is a problem for the page served by mod_rewrite because links on the proxied page appear as absolute to the domain. i.e.: http://www.my_host.com/app_one/controller/action has links that end up looking like /controller/action/ when they need to look like /app_one/controller/action mod_proxy_html seems like the right idea, but it doesn't seem to be as dynamic as I would need, since the rules need to be hard coded into the config files. Is there a way to fix this server-side, so that the links will be routed correctly?

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• Joomla in Windows is catching my access to a Virtual Directory where I placed my MVC application

  - by Romias

  In our windows hosting we use the root (wwwroot) folder to host a JOOMLA website as public website. This is running IIS 7. Then, we created a virtual directory called "App" to host there a ASP.NET MVC4 application. When I enter www.mydomain.com it shows the joomla website correctly. When I enter www.mydomain.com/App/ it somehow access my MVC app... as I see the URL changing to www.mydomain.com/App/Account/LogOn?ReturnUrl=%2fApp%2f BUT shows a 404 Joomla error as if it were looking that URL in Joomla. BTW, the hosting has 2 ASP.NET IIS Setup options: 4.0 Classic and 4.0 integrated. Using the Integrated one... it displays a blank page... using the classic one shows the 404 Joomla page. Any idea where to look for this?

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• htaccess rewrite domain/folder to domain/

  - by user1678259

  I've been checking all questions previously made here, but can't find a solution. We have a website nearly finished www.example.com/web/ and would like to hide the folder /web/ from the url. So what is shown is: www.example.com/web/* And would like: www.example.com/* If we try with a redirect, the url www.example.com goes to www.example.com/web/. And this is what we don't want. Any help will be very appreciated. Thank you all.

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• Apache: Stealth 404 the admin area until authenticated via basic auth, then allow access

  - by Kzqai

  Given a administrative area with urls like this: wp-admin/ wp-admin/whatever wp-admin/another-page wp-adminsecretlogin/ A standard basic-auth coverage would provide a username and password prompt on all three urls, and return a 403 on all failed auth attempts. This is a pretty obvious signal that something exists there, and thus is an invitation to script/brute force access. I would like to instead, require basic auth everywhere, but when not authenticated, not prompt for username and password, and instead return a 404 not found error for all urls except a wp-adminsecretlogin/ url. At that individual-to-the-site url, basic auth could go through, and unlock the rest of the administrative functionality (though the standard application login would still be necessary). How would I do that via apache .htaccess or .conf directives?

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• How do spambots work?

  - by rlb.usa

  I have a forum that's getting hit a lot by forum spambots, and of course the best way to defeat something is to know thy enemy. I'll worry about defeating those spambots later, but right now I'd like to know more about them. Reading around, I felt surprised about the lack of thorough information on the subject (or perhaps my ineptness to input the correct search terms for better google results). I'm interested in learning all about spambots. I've asked on other forums and gotten brush-off answers like "Spambots are always users registering on your site." How do forum spambots work? How do they find the 'new user registration' page? (I'm especially surprised because some forums don't have a dedicated URL for this eg, www.forum.com/register.html , but instead use query strings or even other methods invisible to the URL bar) How do they know what to enter into each 'new user registration' field? How do they determine what's a page they can spam / enter data into and what is not? Do they even 'view' this page at all? ..If not, then I'd assume they're communicating with the server directly - how is - this possible? How do they do it? Can forum spambots break CAPTCHAs? Can they solve logic questions (how?)? Math questions? Do they reverse-engineer client-side anti-bot validation scripts? Server-side scripts? What techniques are still valid to prevent them? Where do spambots come from? Is someone sitting behind the computer snickering as they watch their bot destroy site after site? Or are they snickering as they simply 'release' it onto the internet somehow? Are spambots 'run' by an infected computer somewhere? Do they replicate themselves? etc

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• CURL -I issue stop responding when contain "="

  - by user1512778

  i did this command : curl -I 'http://criminaljustice.state.ny.us/cgi/internet/nsor/fortecgi?serviceName=WebNSOR&templateName=detail.htm&requestingHandler=WebNSORDetailHandler&ID=368343543' but stuck but if i did this : curl -I 'http://criminaljustice.state.ny.us/cgi/internet/nsor/fortecgi' HTTP/1.1 200 OK Content-length: 207 Content-type: text/html Server: Sun-ONE-Web-Server/6.1 Date: Sat, 15 Dec 2012 08:49:14 GMT Via: 1.1 proxy-internet-revproxy Proxy-agent: Oracle-iPlanet-Proxy-Server/4.0 then i try shorten it : curl -I 'http://criminaljustice.state.ny.us/cgi/internet/nsor/fortecgi?serviceName=WebNSOR&templateName=detail.htm' stuck too i dont know why seems like if the url contain "=" it stop responding so tried this url removing the "=" (serviceName=WebNSOR to serviceNameWebNSOR) : curl -I 'http://criminaljustice.state.ny.us/cgi/internet/nsor/fortecgi?serviceNameWebNSOR' HTTP/1.1 200 OK Content-length: 207 Content-type: text/html Server: Sun-ONE-Web-Server/6.1 Date: Sat, 15 Dec 2012 08:50:38 GMT Via: 1.1 proxy-internet-revproxy Proxy-agent: Oracle-iPlanet-Proxy-Server/4.0 why i cant use = ? please assist me

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• How to set up Apache 2 to serve only subdirectories

  - by Lynden Shields

  I have 3 sites which need to be hosted on a web server (apache2 from repo running on Ubuntu 12.04). They are each in their own subdirectory within /var/www/ I would like apache to serve files from the relevant directories only if the directory name is given in the URL, but not serve the /var/www/ directory itself. E.g: http://1.2.3.4/site1/ should work and serve the index from /var/www/site1/index.html, but http://1.2.3.4/ should not serve anything. Currently, I can't get the url to point to the directory. Either I can get http://1.2.3.4/ to serve everything within /var/www/ (including /var/www/site2/secretstuff/), or I can get the root http://1.2.3.4/ to serve one of the subdirectories (/var/www/site1/). This is unacceptable site 1 needs Indexes enabled but the others must not. I just want to make site1's config only respond to requests of the form http://1.2.3.4/site1/* and not handle requests of the form http://1.2.3.4/ I do not have a domain name set up so I can't use subdomains.

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• htaccess rewriterule leading slash

  - by Tiddo

  I'm using htaccess to rewrite my urls so that I can have nice clean urls. However, the same htaccess file does different things on my local server and my remote server: On my local server the url to the website is like http://localhost/example/ and on my remote server the url is http://example.com/. For my local server I can use the following htaccess redirect rule: RewriteRule ^(.*)$ index.php?page=$1 [L,QSA] However, when I use this on my remote server I get an internal server error. Instead I have to use this: (note the leading slash) RewriteRule ^(.*)$ /index.php?page=$1 [L,QSA] Unfortunately this doesn't work on my local server: this rewrite rule requests http://localhost/index.php instead of http://localhost/example/index.php on my local server. How can I make this work on both my remote and local server?

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• Redirect non-www ssl traffic to www ssl (apache)

  - by The NinjaSysadmin

  Hello, I'm attempting to get a redirect which is failing, and for some reason I can't think today. I have a vHost file within HTTPD that listens on standard port 80 and port 443. I'm attempting to redirect https://domain.com/(.*) to https://www.domain.com/$1 so that the URL remains intact. My config is as follows: ServerName www.domain.com ServerAlias tempdomain.testdomain.co.uk ServerAlias domain.com My rerwrite rule I'm using is. RewriteCond %{HTTP_HOST} ^domain.com$ RewriteRule ^(.*)$ https://www.domain.com$1 [R=301,L] I've also tried removing the . and $ but nothing.. When I visit the url https://domain.com/secure.page?action=comp it doesn't redirect to https://www.domain.com/secure.page?action=comp I do also have other SSL pages, the above was just an example.. Can anyone point out my stupidity.

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• Password protect app in jetty

  - by JohnW

  I am testing a webapp (.war) running in Jetty 7. For demo purposes I want to run this on a public URL, however I would like not to have the whole world (if they happen to come across the URL) be able to see it. Is there a way to make Jetty require a basic-auth type of authentication when accessing the webapp (without modifying anything inside the war, i.e. no edits on the web.xml file)? Or if not the webapp, then any part of what Jetty provides at port 8080?

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• Browser Item Caching and URLs

  - by Damon Armstrong

  Ultimately you want the browser to cache things like Flash components, Silverlight XAP files, and images to avoid users having to download them each time they hit a page.  But during development it’s very useful to NOT have things cached so you are always looking at the most up-to-date file.  You can always turn off caching on your browser, but if you use your browser for daily browsing then its not the greatest option.  To avoid caching we would always just slap a randomly generated GUID to the back of the URL of any items we didn’t want to cache (e.g. http://someserver.com/images/image.png?15f073f5-45fc-47b2-993b-fbaa781b926d).  It worked well, but you had to remember to remove the random GUID when it went to production. However, on a GimmalSoft project we recently implemented someone showed me a better way that didn’t need to be removed from production code – just slap the last modified date of the file on the end of the URL (or something generated from the modification date).  This was kind of genius approach because it gives you the best of both world.  If you modify the file, the browser goes out and gets the newest version.  If you don’t modify the file, it has the cached copy.  Very helpful!  The only down side is that you do have to read the modification date from the file, which does technically take some time.

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• Browser Item Caching and URLs

  - by Damon

  Ultimately you want the browser to cache things like Flash components, Silverlight XAP files, and images to avoid users having to download them each time they hit a page.  But during development it's very useful to NOT have things cached so you are always looking at the most up-to-date file.  You can always turn off caching on your browser, but if you use your browser for daily browsing then its not the greatest option.  To avoid caching we would always just slap a randomly generated GUID to the back of the URL of any items we didn't want to cache (e.g. http://someserver.com/images/image.png?15f073f5-45fc-47b2-993b-fbaa781b926d).  It worked well, but you had to remember to remove the random GUID when it went to production. However, on a GimmalSoft project we recently implemented someone showed me a better way that didn't need to be removed from production code - just slap the last modified date of the file on the end of the URL (or something generated from the modification date).  This was kind of genius approach because it gives you the best of both world.  If you modify the file, the browser goes out and gets the newest version.  If you don't modify the file, it has the cached copy.  Very helpful!  The only down side is that you do have to read the modification date from the file, which does technically take some time.

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• Web application access different between Domain Name and IP

  - by h82

  in our office, we have a web application running. When we access the application by the domain name, http://server.domain.com/application/name it will display the current version of application. However, when we go by the IP address, http://192.168.1.111/application/name it will display the old version of that application. One thing is that we can access that application either by http://server.domain.com/ (it will be redirected to the long URL automatically) or http://server.domain.com/application/name when we are using domain name. But only accessible via the exact URL when we use IP address. Why is it showing the old version and how can it be corrected? It is running JRun4, Apache on Red hat. I've checked in httpd.conf a bit but could not find any. Please advice what should be done to display the same (updated version) when we access using domain name or IP address. Thank you.

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• Is it okay to just add a page or two PHP page to add some functionality to a Drupal site?

  - by Zaemz

  I'm not familiar with Drupal, really. I can dig around the admin interface and navigate the directories and find the files that I need to just fine as well. What I'm really not familiar with is adding modules or extending modules. The site currently takes an order and sets up recurring payments through Ubercart and uses Authorize.net as a gateway. Right now, when a payment fails, a single e-mail gets sent out to the admin. We'd like to extend it to send an e-mail to the user and let them change their payment information through another page on the site. Authorize has a service called Silent Post URL that basically just posts a carbon copy in XML to whatever URL you give it. We'd like to accept that XML, deserialize it, parse the data, send a notice to the user and give them the page for updating their information. So, I guess it'll be two PHP pages. One for the XML API call from Authorize.net, and then one for the page for the users' to update their payment information. Could I just create two simple pages each handling their own tasks, or should I check out properly extending a module? If it's appropriate for me to write up the pages and not have to hook them into the module, what would be the best way to handle setting up what needs to get done? (The most experience I've had with extending a PHP site has been hacking away at someone else' poorly constructed, custom framework, so if anyone has any good resources perhaps on PHP best practices that they could share through a PM or a comment, I'd appreciate It) (Also, I'm still getting the hang of Stack Exchange, so if this isn't appropriate please let me know. I'll delete it.)

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• What kind of redirect (301 or 302) for an email links tracker?

  - by MaxiWheat

  We are developing an email sending application ("à la" Mailchimp). Hyperlinks inserted by our users, in the emails they want to send, are replaced by a tracking URL on our application (https://ourdomain.com/trackingurl?blablabla) which then redirects the email reader to the original URL our users included in their emails. This allows us to record statistics about link clicks. Until now, we used 301 for those redirections, but we noticed that Google began indexing pages on our application which are in fact redirects to other domains. (The title and snippet in Google results are from the other domain, but the link in green is from our application). We took action by adding those urls to our robots.txt, but Google seems to take forever (months!) before removing them for its index and removing them by hand in Webmaster Tools would take a lot of time since there are lot. I would like to know which kind of HTTP redirect (301 or 302) is best suited for this kind of opreation ? Do you think switching to 302 redirects could improve this situation since we don't really want Google to index redirected links from our clients emails ?

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• Where is this error message coming from?

  - by jordanpg

  Recently switched to a new ISP after a move, running Chrome under OSX 10.7. I see the following error when visiting various sites -- no particular pattern -- from time to time. This is the entire message. It is the only thing that appears in my web browser. The problem fixes itself in a few minutes. Probably a lookup error of some sort, but I don't recognize it. What piece of software is serving this message? What is happening? What is this Reference # referencing? Invalid URL The requested URL "/articles/6517181", is invalid. Reference #9.6f200f6c.235618518a.b7e910cf

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• Angular JS - shop data disapears after using external payment script

  - by rZaaaa

  Im building a shopping cart in angular JS. till now all goes good but now i am at the checkout phase of y project. The problem is that im using external payment gateways such as ideal etc. when i checkout using for example Ideal the page redirects to the login page of the bank. All i have is a return url When i get to the return url al angular data is gone... I dont know how to do this properly. Also when i checkout and from the back page hit BACK again. the data is also gone and i have to do all the steps again, fill cart etc. So i gues i have to do something with sessions but what is the best way with angular JS how can i do this? The php backend is a slim framework. In the php version of my website i use the session generate id for the "lost" carts. is a user comes back, this session would be the same so i can retrieve his data (other session variables) ...

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• Managing TFS Workspaces

  - by Enrique Lima

  You are the administrator (or since you may be the one that knows the most about it) and you need to do some cleanup on what is connected and perhaps even cleanup after people that have left the organization and left some code checked out in their workspace. What permissions do I need? You will need to have Administer Workspaces permission to perform the following tasks. The commands. In order to execute the commands, you will need to open a Visual Studio Command Prompt, once there you will be able to use the tf command.  This has a nice set of options, which I will be providing a listing for later on in another post. To list all workspaces registered: tf workspaces /collection:<url to your TPC> <workspace>;<owner> To delete a specific workspace: tf workspace /delete /server:<url to your TPC> <workspace>;<owner> If for any reason a workspace has embedded spaces, then surround that with “” (double quotes).

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• How to keep track of user images when using a CDN? [closed]

  - by Programmer

  We are considering moving our user profile images from the local server to the Rackspace CDN (Cloud Files). However, how do you keep track of where each user's profile image is located on the CDN? Wouldn't you have to store the CDN URL for each user image in the local Database and query it every time you display a user image? Isn't that slower than accessing a user image directly on the local server which requires no such DB query to retrieve since you already know where it is stored based on the user's User ID? What if a user has an album of pics? How would you keep track of all those images that belong just to that one user? What about the order of those pics? In the case of the Rackspace CDN, we're looking at using a Container for each individual user to help keep things more logically organized, but we don't know what the best way to track all of it is since the CDN provides a seemingly random URL for each image. To make matters worse, you can't even delete a non-empty Container belonging to a user when they delete their account, you actually have to delete each object inside the Container one-by-one before deleting the Container itself. It doesn't end there, you can't even have nested Containers or "sub-folders", and you can't rename a file (you must copy it with a new name and delete the old one manually). It just sounds so incredibly more complicated then we thought it would be, and it certainly does not feel "intuitive" compared to local storage, so we don't know what to do. Please help.

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• Point Subdomain to another application on another domain

  - by Juanu Haedo

  I'm not a very experienced Server Administrator and I'm trying to set up a new one I just got. I'm Using IIS7 and DNS Server What I need is that a url such as: mail.domainA.com points to www.domainB.com/webmail And I want to do this for all other domains... I want all of my domains that start with mail., point to www.domainB.com/webmail In short: I need a Subdomain to redirect to another URL... An improvement would be to let the subdomain as it is on the address bar on the redirection, if possible... Any help?

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• Apache mod_rewrite not working properly on Mac OS X 10.6 (Snow Leopard)

  - by DashRantic

  Hello all, I'm trying to create a PHP website with clean URLs with Apache's mod_rewrite, using a .htaccess file. mod_rewrite seems to be working, however, it claims it cannot find files on my server that do exist. Just as a basic test, this is what my .htaccess file looks like at the moment--going to [mysite]/page should redirect to the index.php file: Options +FollowSymLinks RewriteEngine on RewriteRule ^page$ index.php Afaik, I have setup the .conf file appropriately as well: <Directory "/Users/myuser/Sites/"> Options Indexes MultiViews AllowOverride All Order allow,deny Allow from all </Directory> However, when I try accessing the URL setup via mod_rewrite ( localhost/~myuser/mysite/page ), I get this: Not Found The requested URL /Users/myuser/Sites/mysite/index.php was not found on this server. However, that file does exist, and that is the proper location! The site works fine otherwise, if I go to localhost/~myuser/mysite/index.php, everything works fine--minus any sort of clean URLs, of course. Has anyone seen this before/have any ideas as to what I'm doing wrong?

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• WHY Google does not ban these sites using this SEO pattern? [on hold]

  - by saddam.bg

  I have seen some sites using a different kind of SEO to promote copyrighted materials such as movies. They also have submitted their site to Google webmaster tools but still now did not get banned. Their Alexa ranks are 7000 or less. On the other hand I have run 5 movie affiliate sites and all of them got banned by Google within a short period of time. I have copied the url of the homepage of solarmovie.me and pasted it on the google search and instead of the homepage url I have seen that their category or tag shows as the homepage (www.solarmovie.me/watch-category/hollyw... Now is solarmovie.me publishing its posts as a single page or something else? I tried to find out what kind of SEO or coding that was, but I couldn't since I have very little knowledge about coding. Also I have seen the same thing with ALLUC.TO in google search (www.alluc.to/popular-links.html). Could anyone please help with the SEO of this kind so that I don't get banned by google frequently or index removed. All SEO webmaster i need your help!!!! Please give me some good tips for this type of SEO. Thank You Very Much

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• Oracle Days Tokyo 2012 ~?????IT????????????????~

  - by aiy

  ????10/30-31?2???????????????? ?Oracle Days Tokyo 2012?????????? URL:http://www.oracle.co.jp/oracledays ????????????IT???????????????????? ?????????·???????????? ????????????????Oracle OpenWorld 2012(9/30-10/4) ????????? IT???????????????????????????? ???????????????????????? ???????????/??????????????2????????????????? 10?31? 13:00-13:45 ?D2-G-1   ?????????!PeopleSoft???????????????????? ???????ERP?????????PeopleSoft?????????·??? ??????????? ????????????????9.2???,??/????????????? ????????????????????????????? ???????PeopleSoft??????????? ??????????????????????????????????????? PeopleSoft??????????????????????????? ???: ????·???????? ??????? ?????·?????? ???·?????? ???·??? 10?31? 17:00-17:45 ?D2-F-5 ??????? ??????????????????? ??????????????·???????????????? ?????????????Oracle Corporation????? ???????????????????????????????????????????? ??????????????????????????????????????????????? ???: ?????? ???? - ??· ????? ???·?????? ?? ??? ?????? ?????????????? - CRM/HCM???? ??? ?? ?? +++++++++++ ????????????????·???????????????????? ?????????????????????????! ???·????? URL:http://www.oracle.co.jp/oracledays

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• ??????Oracle Service Cloud??

  - by hamsun

  Adriana Garjoaba,Oracle,2014?5?16? Normal 0 21 false false false EN-US ZH-CN X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} ? ?:Sarah Anderson Normal 0 21 false false false EN-US ZH-CN X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Oracle Service Cloud? ???????????????,??????????????????,??????????????????,?????? ???,????????????? ????Oracle Service Cloud????????????——????????,??“?? ????????”,“?????????,???????????”,“???????????????”,???????? ??! ??,? ????,????????????????????,??????????????????????????,??????? ??,??????????????? ?? ???? ???????https://cx.rightnow.com/(??????????)???“5167”,????Answer ID 5167 ,?????GA??(2014?2?)???2008?8????????,??????????????????? ???????(??:Customer Portal Framework ??????),?????????? ???? ????,????????????????????????????????????????,????2011?????????,????????2014????????! ??,? ?????????????????,????????????(???????????,????????????????? ?????????????????????????????????????????????,??????????,?????????????),??,? ??????????????,????HMS(????????)?????????????????? ?HMS,?????????????????,????????? ????????????,???????????????? ?? ???? ?????????????,????????????????????????,????????????????????? ?????,??“??”????????????????,???????????,????????????????“?? ????”,?????????——????????????????? Normal 0 21 false false false EN-US ZH-CN X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} ? ????3? ????: Normal 0 21 false false false EN-US ZH-CN X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} ???????????? Normal 0 21 false false false EN-US ZH-CN X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} ?????? ????????(SUN)??? v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);}w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false 21 false false false EN-US ZH-CN X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} ? ?16????????,??????????????,??????????? ?! ????????,????????????????/?????,???????????????? ??????????? ??????????????????“??????????”????????????:??????????,? ???????????????????????Answer ID 1925? ????????????,?????:??????????????????????????????????????? ???,???????????????????,??????????????????????,???? ????????????? ???????????????????????????????????,??????????????????? ????????????????????????????? ????,????????????,????????????????????????,???????????? ???,????????????????,???????????? ? ???????????: o ? ????? o ?????????,? ?????????????????????????“???” o ?UMS??????? o ? ? o ????????? ? ???: Sarah Anderson?RightNow? ???4??????,????????????????????? ?????????????,????Oracle RightNow? ?: o RightNow Customer Service Administration o RightNow Analytics o RightNow Customer Portal Designer and Contact Center Experience Designer Administration o RightNow Marketing and Feedback ??RightNow????? RightNow??????????????,????????????????????? ????????RightNow??,?????????????????????,????????????,???????

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