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• Cannot Send Item error in Outlook - permissions to registry?

  - by Tim Alexander

  The issue I am trying to solve is to do with users getting a Cannot Send Item error in Outlook 2007 connecting to Exchange 2007. Basically if there is an image in the email (either one they have pasted in or one from another email in the chain) they get a "Cannot Send Item" error. Initially thought it was a citrix issue but users get it when they RDP to a server as well. Changing the message to Rich Text works 80% of the time but I do not think this is a solution but more of a temporary workaround. After some troubleshooting we found that the error can be fixed by adding the user as a member of the local power users group. of course this is not really a fix. My thoughts were that the ability of a power user to add/remove software may give them more access to the registry which might allow them to get round a restriction that is in place for a normal user. I have tried going through a procmon but the wealth of information is confusing. It initially looked like it may be an Outlook 2007 email security setting but this does not change between power user and normal user (set to 1 in the registry, "Use the security setting from Outlook Security Settings Public Folders"). I am struggling to fine tune my troubleshooting to work out exactly what is blocking it. Has anyone had an experience with an error similar to this? Or are there any tips for trying to track down issues via procmon as I must admit my approach seems somewhat lacking :) EDIT: So I have trawled through the two logs we have from process monitor (one as a power user and one a normal user). annoyingly I can find no obvious difference where something is denied access. There are more access denied events in the normal user log but these are quickly followed by sucessful entries to the same path fractions of a second later. The only thing that does stand out is an access denied to HKCR.html. This does not even appear in the power user version of the log. From what I understand this helps determine the default browser which ties in nicely with the fact that 9 out of 10 times you can send the message as Rich Text. EDIT: Looks like KB2509470 was causing the issue. Not really sure why but when I can work out what it does and why it causes the problem will post here unless anyone beats me to it!

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• Samsung ultrabook usb stick install of Ubuntu fails, keeps booting windows

  - by Michael Durrant

  I'm trying to install Ubuntu on a Samsung ultrabook via a usb stick. I've tried 12.04 both regular and alternate on 3 different USB sticks but not having success. The laptop just keeps booting into windows. I used unetbootin to create the USB image as this worked for when when doing a toshiba ultrabook installation. I reset my Boot Menu to be 1 USB HDD 2 USB CD 3 USB FDD 4 SATA HDD SanDisk SSD u100 128GB Then F10'd but no success, still boots windows. I've tried changing UEFI boot support to be enabled and I've tried changing PXE OPROM to be enabled but neither has helped.

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• Managing Regulated Content in WebCenter: USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

  - by Michael Snow

  Guest post today provided by Oracle partner, USDM  Regulated Content in WebCenterUSDM and Oracle offer a new Part 11 compliant solution for Life Sciences (White Paper) Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting. Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.USDM provides:•    Expertise in Life Science ECM Business Processes•    Prebuilt Life Science Configuration in WebCenter •    Validation Accelerator Packs for WebCenterUSDM is very proud to support Oracle’s expanding commitment to Life Sciences…. For more information please contact:  [email protected] Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

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• How do I stop that launcher from popping up when mouse goes to the left edge?

  - by Michael

  This is what it says on the help.ubuntu.com website, but when i go to system settings, it does not have a Launcher & Menus option. I wish I could revert back to the old Ubuntu, I hate this launcher. Does any know a fix plz? "Stop the launcher from showing when I point to the left side of the screen The launcher unhides when you move your mouse or touchpad pointer to the left side of the screen. If you prefer, you can tell Unity to only show the launcher when you click the top left Ubuntu button instead. Click the icon at the very right of the top bar and select System Settings. In the Personal section, click Launcher & Menus. Choose Touches the top left corner of the screen"

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• How can I pass an external instance to the constructor of an object that's being created using the default XNA XML content loader?

  - by Michael

  I'm trying to understand how to use the XNA XML content importer to instantiate non-trivial objects that are more than a collection of basic properties (e.g., a class that inherits from DrawableGameObject or GameObject and requires other things to be passed into its constructor). Is it possible to pass existing external instances (e.g., an instance of the current Game) to the constructor of an object that's being created using the default XNA XML content loader? For example, imagine that I have the following class, inheriting from DrawableGameComponent: public class Character : DrawableGameComponent { public string Name { get; set; } public Character(Game game) : base(game) { } public override void Update(GameTime gameTime) { } public override void Draw(GameTime gameTime) { } } If I had a simple class that did not need other parameters in its constructor (i.e., the Game instance), then I could simply use this XML: <XnaContent> <Asset Type="MyNamespace.Character"> <Name>John Doe</Name> </Asset> </XnaContent> ...and then create an instance of Character using this code: var character = Content.Load<Character>("MyXmlAssetName"); But that won't work because I need to pass the need to pass the Game into the constructor. What's the best way to handle this situation? Is there a way to pass in things like the current Game using the default XNA XML content loader? Do I need to write my own XML loader? (If so, how?) Is there a better object-oriented design that I should be using for my classes? Note: Although I used Game in this example, I'm really just asking how to pass any type of existing instance to my constructors. (For example, I'm using the Farseer Physics Engine, and some of my classes also need a reference to the Farseer World object too.) Thanks in advance.

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• DataContractSerializer truncated string when used with MemoryStream,but works with StringWriter

  - by Michael Freidgeim

  We've used the following DataContractSerializeToXml method for a long time, but recently noticed, that it doesn't return full XML for a long object, but  truncated it and returns XML string with the length of  multiple-of-1024 , but the reminder is not included. internal static string DataContractSerializeToXml<T>(T obj) { string strXml = ""; Type type= obj.GetType();//typeof(T) DataContractSerializer serializer = new DataContractSerializer(type); System.IO.MemoryStream aMemStr = new System.IO.MemoryStream(); System.Xml.XmlTextWriter writer = new System.Xml.XmlTextWriter(aMemStr, null); serializer.WriteObject(writer, obj); strXml = System.Text.Encoding.UTF8.GetString(aMemStr.ToArray()); return strXml; }   I tried to debug and searched Google for similar problems, but didn't find explanation of the error. The most closed http://forums.codeguru.com/showthread.php?309479-MemoryStream-allocates-size-multiple-of-1024-( talking about incorrect length, but not about truncated string.fortunately replacing MemoryStream to StringWriter according to http://billrob.com/archive/2010/02/09/datacontractserializer-converting-objects-to-xml-string.aspxfixed the issue.   1: var serializer = new DataContractSerializer(tempData.GetType());   2: using (var backing = new System.IO.StringWriter())   3: using (var writer = new System.Xml.XmlTextWriter(backing))   4: {   5:     serializer.WriteObject(writer, tempData);   6:     data.XmlData = backing.ToString();   7: }v

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• Looks Like We Made It! What's Up on Thursday at Oracle OpenWorld

  - by Oracle OpenWorld Blog Team

   By Karen Shamban Thursday is the last day of the conference for 2012, and there's still much to see and do. The day starts with an awesome keynote session, which includes a discussion with Michael Lewis, the author of Moneyball, Liar's Poker, and The Blind Side -- you won't want to miss it! Here's what's happening on Thursday at Oracle OpenWorld 2012: Registration Moscone West, Moscone South, Hilton San Francisco, Hotel Nikko, 8:00 a.m. - 4:00 p.m. Westin St. Francis, 8:00 a.m. - 5:00 p.m. Oracle OpenWorld Keynote featuring Oracle President Mark Hurd, and Oracle Executive Vice President Bob Weiler in conversation with Michael Lewis, author of Moneyball, Liar's Poker, and The Blind Side Moscone North Hall D, 9:00 a.m. - 10:45 a.m. Sessions, Labs Various times and locations Oracle OpenWorld Music Festival @ It's a Wrap! Yerba Buena Gardens, 3:30 p.m. - 6:30 p.m. Think back to everything you wanted to do while you attended the conference -- and be sure you get it done on Thursday!

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• XP can't read data from transferred HD

  - by Alexander Miller

  Computer A, running XP, died. XP was installed on a fresh HD in computer B. Slaved data-backup HD from A was installed as slave on B. B will not read it; shows only 2 folders, Recycler and System Volume Info. All of these are older machines with IDE drives. What's going on & how can I read/transfer the data from the transferred drive? This was only a trial run. Actually I will need to transfer the master HD from A - which has XP on it - and read from its data partition because (blush) the backup drive was not up to date.

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• How do we provide valid time estimates during Sprint Planning without doing "too much" design?

  - by Michael Edenfield

  My team is getting up to speed with Scrum, but most of us are more familiar with non-agile or "pseudo-"agile methodologies. The part that is the biggest hurdle for us is running an efficient Sprint Planning meeting where we break our backlog items into tasks, and estimate hours. (I'm using the terminology from the VS2010 Scrum Template; apologies if I use the wrong word somewhere.) When we try to figure out how long a task is going to take, we often fall into the trap of designing the feature at the code level -- table layout, interfaces, etc -- in order to figure out how long that's going to take. I'm pretty sure this is not the appropriate place to be doing that kind of design. We should be scheduling tasks for these design meetings during the sprint. However, we are having trouble figuring out how else to come up with meaningful estimates for the tasks. Are there any practical habits/techniques/etc. for making a judgement call about how long a feature is going to take, without knowing how you plan to implement it? If our time estimates are going to change significantly once the design has been completed, how can we properly budget our Sprint backlog ahead of time? EDIT: Just to clarify, since some of the comments/answers are very valid but I think addressing the wrong question. We know that what we're doing is not right, and that we should be building time into the sprint for this design. Conceptually all of the developers understand that. We also also bringing in a team member with Scrum experience to keep us on track if we start going off into the weeds. The problem is that, without going through this design process, we are finding it difficult to provide concrete time estimates for anything. We are constantly saying things like "well if we design it this way it might take 8 hours but if we end up having to do this other way instead that will take about 32 but it might not be as bad once we start trying to write it...". I also assume that this process will get better once we have some historical velocity to work from, but many of the technologies and architectural patterns we are using are new to us. But if potentially-wildly-wrong estimates are just a natural part of adapting this process then we will just need to recondition ourselves to accept that :)

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• Combining Shared Secret and Certificates

  - by Michael Stephenson

  As discussed in the introduction article this walkthrough will explain how you can implement WCF security with the Windows Azure Service Bus to ensure that you can protect your endpoint in the cloud with a shared secret but also combine this with certificates so that you can identify the sender of the message.   Prerequisites As in the previous article before going into the walk through I want to explain a few assumptions about the scenario we are implementing but to keep the article shorter I am not going to walk through all of the steps in how to setup some of this. In the solution we have a simple console application which will represent the client application. There is also the services WCF application which contains the WCF service we will expose via the Windows Azure Service Bus. The WCF Service application in this example was hosted in IIS 7 on Windows 2008 R2 with AppFabric Server installed and configured to auto-start the WCF listening services. I am not going to go through significant detail around the IIS setup because it should not matter in relation to this article however if you want to understand more about how to configure WCF and IIS for such a scenario please refer to the following paper which goes into a lot of detail about how to configure this. The link is: http://tinyurl.com/8s5nwrz   Setting up the Certificates To keep the post and sample simple I am going to use the local computer store for all certificates but this bit is really just the same as setting up certificates for an example where you are using WCF without using Windows Azure Service Bus. In the sample I have included two batch files which you can use to create the sample certificates or remove them. Basically you will end up with: A certificate called PocServerCert in the personal store for the local computer which will be used by the WCF Service component A certificate called PocClientCert in the personal store for the local computer which will be used by the client application A root certificate in the Root store called PocRootCA with its associated revocation list which is the root from which the client and server certificates were created   For the sample Im just using development certificates like you would normally, and you can see exactly how these are configured and placed in the stores from the batch files in the solution using makecert and certmgr.   The Service Component To begin with let's look at the service component and how it can be configured to listen to the service bus using a shared secret but to also accept a username token from the client. In the sample the service component is called Acme.Azure.ServiceBus.Poc.Cert.Services. It has a single service which is the Visual Studio template for a WCF service when you add a new WCF Service Application so we have a service called Service1 with its Echo method. Nothing special so far!.... The next step is to look at the web.config file to see how we have configured the WCF service. In the services section of the WCF configuration you can see I have created my service and I have created a local endpoint which I simply used to do a little bit of diagnostics and to check it was working, but more importantly there is the Windows Azure endpoint which is using the ws2007HttpRelayBinding (note that this should also work just the same if your using netTcpRelayBinding). The key points to note on the above picture are the service behavior called MyServiceBehaviour and the service bus endpoints behavior called MyEndpointBehaviour. We will go into these in more detail later.   The Relay Binding The relay binding for the service has been configured to use the TransportWithMessageCredential security mode. This is the important bit where the transport security really relates to the interaction between the service and listening to the Azure Service Bus and the message credential is where we will use our certificate like we have specified in the message/clientCrentialType attribute. Note also that we have left the relayClientAuthenticationType set to RelayAccessToken. This means that authentication will be made against ACS for accessing the service bus and messages will not be accepted from any sender who has not been authenticated by ACS.   The Endpoint Behaviour In the below picture you can see the endpoint behavior which is configured to use the shared secret client credential for accessing the service bus and also for diagnostic purposes I have included the service registry element.     Hopefully if you are familiar with using Windows Azure Service Bus relay feature the above is very familiar to you and this is a very common setup for this section. There is nothing specific to the username token implementation here. The Service Behaviour Now we come to the bit with most of the certificate stuff in it. When you configure the service behavior I have included the serviceCredentials element and then setup to use the clientCertificate check and also specifying the serviceCertificate with information on how to find the servers certificate in the store.     I have also added a serviceAuthorization section where I will implement my own authorization component to perform additional security checks after the service has validated that the message was signed with a good certificate. I also have the same serviceSecurityAudit configuration to log access to my service. My Authorization Manager The below picture shows you implementation of my authorization manager. WCF will eventually hand off the message to my authorization component before it calls the service code. This is where I can perform some logic to check if the identity is allowed to access resources. In this case I am simple rejecting messages from anyone except the PocClientCertificate.     The Client Now let's take a look at the client side of this solution and how we can configure the client to authenticate against ACS but also send a certificate over to the service component so it can implement additional security checks on-premise. I have a console application and in the program class I want to use the proxy generated with Add Service Reference to send a message via the Azure Service Bus. You can see in my WCF client configuration below I have setup my details for the azure service bus url and am using the ws2007HttpRelayBinding.   Next is my configuration for the relay binding. You can see below I have configured security to use TransportWithMessageCredential so we will flow the token from a certificate with the message and also the RelayAccessToken relayClientAuthenticationType which means the component will validate against ACS before being allowed to access the relay endpoint to send a message.     After the binding we need to configure the endpoint behavior like in the below picture. This contains the normal transportClientEndpointBehaviour to setup the ACS shared secret configuration but we have also configured the clientCertificate to look for the PocClientCert.     Finally below we have the code of the client in the console application which will call the service bus. You can see that we have created our proxy and then made a normal call to a WCF in exactly the normal way but the configuration will jump in and ensure that a token is passed representing the client certificate.     Conclusion As you can see from the above walkthrough it is not too difficult to configure a service to use both a shared secret and certificate based token at the same time. This gives you the power and protection offered by the access control service in the cloud but also the ability to flow additional tokens to the on-premise component for additional security features to be implemented. Sample The sample used in this post is available at the following location: https://s3.amazonaws.com/CSCBlogSamples/Acme.Azure.ServiceBus.Poc.Cert.zip

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• Creating a custom NAS compatible with the Mac Time machine and for media streaming

  - by Bobby Alexander

  I am planning to assemble a custom NAS machine using an Intel Atom processor. I need the NAS for the following purposes: It should be accessible from by Windows PC so that I can dump data on the NAS (installations, media etc) It should be accessible from my Macbook for the above use. I should be able to use it with the Mac time machine software for backup. The media should be available to my PS3 for streaming. I should be able to access it from my iphone. All the above features should be available over wireless. The time machine feature is very important. Is this even possible? Can someone provide resources on how I can assemble such a machine and setup the required software on it? Much appreciated.

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• Disable "Send as XPS Attachment" Word 2007

  - by Tim Alexander

  Is there a way to disable this option either via Group Policy or via some form of registry hack? Normally I would go down the route of telling users not to send as XPS and send as something else but with our recent upgrade to 2007 lots of users are banding these files around. Unfortunately our version of Citrix does not play nicely with XPS documents and we end up having to log them out. Am told the fix for Citrix is not forthcoming so wondered if I could bury my head in the sand and disable the option all together. Regards Tim

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• XNA on the TechNet Wiki

  - by Michael B. McLaughlin

  Many months ago I came across an interesting Microsoft website, the TechNet Wiki, when I was looking for information about something that I can’t even remember anymore. I noticed at the time that its section on gaming technologies was sparse and even exchanged a few emails with one of the friendly Microsoft employees who contributes there regularly about some ideas I had for the site. I seem to recall mentioning my intentions to add some articles on XNA when I found the time but between one thing and another it seemed like I was busy from the end of last Summer straight through ‘til now. Yesterday I came across the TechNet Wiki link in my miscellaneous links collection and remembered my intentions many months ago. I decided that adding XNA pages to it would make a nice project to work on while taking breaks from my other projects. So I wrote my first two articles for it: XNA Framework Overview and Content Pipeline Overview. I hope to add more in the coming days and weeks. I’d be delighted if some of my fellow XNA enthusiasts out there joined in, time permitting. Anyone else who’d like to add a page or two on a topic area you’re familiar with, this seems like a great opportunity to contribute to the community and help build a nice knowledge base to benefit all of us who are always interested in learning something new!

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• Juniper router dropping pings to external interface

  - by Alexander Garden

  My organization has a Juniper SSG20-WLAN that routes our traffic to the outside world. We've been having intermittent problems with our internet connection so I wrote up a Python script to ping the internal interface of the router, the external interface, a couple of our internal servers, the ISP router our router talks to, their upstream provider, and Google and Yahoo for good measure. It does that about every minute. What I have found is that when our internet goes out, our Juniper router ceases responding to pings on the external interface. Everything past that is, of course, unreachable. The internal interface and our internal servers continue to echo back without interruption. None of the counters indicate dropped packets of any type. They all look normal. The logs complain about VIP servers being unavailable but otherwise nothing indicative of network issues. My questions are these: Does this exonerate our ISP? Or, contrawise, might a problem with the connection be causing the external interface to go down? Is there somewhere else in the SSG20, beside the system log and counters, that might help me track down info on the problem? UPDATE: Turned out that one of the switches between my monitoring box and the router was a router itself, and occasionally diverting from the gateway to itself. Kudos to those who made suggestions along those lines. Not really sure which answer to mark as accepted, as it was really stuff in the comments that turned out to be right. Thanks for the suggestions.

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• Plug-in or framework recommendation for showing content preview fly-over in CMS

  - by Michael Huang

  The requirement is to have either front end plug-in or back end processor that generates the preview of contents (such as images, videos, PDF files, HTML pages) in a preview popup when user mouse hovers the content. I did some research on this, seems that there are assorted jquery plugins for each type of files, but what we are looking for is a framework that handles all types of file previews. Ideally, we want to generate preview images on the backend, considering the cost of retrieving content on front end. I did find some open source or proprietary CMS that provides this feature, but usually they are shipped as one suite and the API for file preview might not be open. Is there any java or jquery framework that handles file preview? Thanks a lot

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• ArchBeat Link-o-Rama for October 24, 2013

  - by OTN ArchBeat

  Video: How To Embed Custom Content Into Fusion Applications Watch this video tutorial from the Fusion Applications Developer Relations YouTube Channel to learn how to embed reports, charts, twitter streams, web pages, news feeds, and other custom content into Fusion Applications. Oracle GoldenGate 12c - New Release, New Features | Michael Rainey Rittman Mead's Michael Rainey takes you on guided tour through the GoldenGate 12c features that "are relevant to data warehouse and data migration work we typically see in the business intelligence world." Reproducing WebLogic Stuck Threads with ADF CreateInsert Operation and ORDER BY Clause | Andrejus Baranovskis Another post from Oracle ACE Director Andrejus Baranovsikis on dealing with WebLogic Stuck Threads. This one includes a test case application you can download. Oracle WebLogic 12.1.2 Installation in VirtualBox with 0 MHz | Dr. Frank Munz Oracle ACE Director Frank Munz shares the results of some detective work to discover the cause of a strange problem in an Oracle WebLogic installation. The Impact of SaaS - The Times They Are A-Changin' | Floyd Teter Oracle ACE Director Floyd Teter shares some truly interesting insight gained in conversations with three Fortune 500 CIOs. Thought for the Day "All the mistakes I ever made were when I wanted to say 'No' and said 'Yes'." — Moss Hart, playwright, screenwriter (October 24, 1904 – December 20, 1961) Source: brainyquote.com

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• Is ECC mandatory in SSD technology?

  - by Alexander Shcheblikin

  While shopping for an SSD I have noticed that some manufacturers promote their "Pro" models as the ones sporting ECC data protection. Those manufacturers do not mention ECC in their budget models descriptions. However, Wikipedia article on flash memory states that "NAND relies on ECC to compensate for bits that may spontaneously fail during normal device operation." So the question is does any SSD device use ECC behind the scenes for its normal operation and is that ECC "feature" just a marketing ploy?

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• Can not enter password for sudo [duplicate]

  - by Michael

  This question already has an answer here: add repository to ubuntu from terminal with pgp key 3 answers I have used Ubuntu for several years, and I can not enter password for sudo, and this is when i wanna add a key to public.gpg for itunes10 it dos not work, and the password normal works wite sudo but not in the terminal when i enter: sudo wget -q "http:// deb.playonlinux.com/public.gpg" -o- | sudo apt-get add - and it says this 'sorry try again', and i just had installed itunes10, and have to add a key whit wget to public.gpg, and i tried to enter in the terminal: sudo apt-get update and the password works fine but not whit using sudo wget, and can some one please help.

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• Would NetBSD be a good choice for a web server?

  - by Alexander

  I've the choice of crafting a NetBSD image for a Xen VPS host, and was just wanting to play around as I like BSD and wished to use it for my general web hosting. I will be hosting a low-mid traffic website and maybe a few other simple services. Do you think NetBSD would be a sufficient choice, in terms of general performance of multiple system users and fair amount of traffic to Apache compared to what Linux could normally handle? I am concerned if I do start to really like it and keep it, I may be limiting myself if I am to move further with my web host and get more traffic (and maybe a lot of FTP access and user shell accounts) Ken

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• Phonon - Audio Hardware Setup

  - by Michael

  Does anyone know what configuration file is modified when I change settings within this area of the system settings? I keep choosing my Logitech USB Headset as the soundard, and, when I hit apply, it accepts that change and all is good. However, as soon as I close the system settings window, it loses the setting, so I have to leave it open all the time. How can I make this setting permanent? Thanks for any assistance. I'm actually running Kubuntu 11.10.

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• Constituent Experience Counts In Public Sector

  - by Michael Seback

    Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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• What is testable code?

  - by Michael Freidgeim

  We are improving quality of code and trying to develop more unit tests. The question that developers asked  was  "How to make code testable ?"  From http://openmymind.net/2010/8/17/Write-testable-code-even-if-you-dont-write-tests/ First and foremost, its loosely coupled, taking advantage of dependency injection (and auto-wiring), composition and interface-programming. Testable code is also readable - meaning it leverages single responsibility principle and Liskov substitution principle.A few practical suggestions are listed in http://misko.hevery.com/code-reviewers-guide/More recommendations are in http://googletesting.blogspot.com/2008/08/by-miko-hevery-so-you-decided-to.htmlIt is slightly too theoretical - " the trick is translating these abstract concepts into concrete decisions in your code."

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• What do you look for when debugging deadlocks?

  - by Michael K

  Recently I've been working on projects that heavily use threading. I think that I'm OK at designing them; use stateless design as much as possible, lock access to all resources that more than one thread needs, etc. My experience in functional programming has helped that immensely. However, when reading other people's thread code, I get confused. I am debugging a deadlock right now, and since the coding style and design are different from my personal style, I am having a difficult time seeing potential deadlock conditions. What do you look for when debugging deadlocks?

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• Javascript MVC in principle

  - by Michael

  Suppose I want to implement MVC in JavaScript. I am not asking about MVC frameworks. I am asking how to build it in principle. Let's consider a search page of an e-commerce site, which works s follows: User chooses a product and its attributes and press a "search" button. Application sends the search request to the server, receives a list of products. Application displays the list in the web page. I think the Model holds a Query and list of Product objects and "publishes" such events as "query updated", "list of products updated", etc. The Model is not aware of DOM and server, or course. View holds the entire DOM tree and "subscribes" to the Model events to update the DOM. Besides, it "publishes" such events as "user chose a product", "user pressed the search button" etc. Controller does not hold any data. It "subscribes" to the View events, calls the server and updates the Model. Does it make sense?

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• Finding a job: feedback on my current prodicument and my relentless efforts [closed]

  - by Michael

  I am a very well rounded IT guy, with a passion for programming in particular. I have been through a BS program less the internship as I refuse to go lower than minimum wage (i.e. free) and/or such opportunities find the institution lacking. Since then, the catalog for my degree has changed, so I am making peace without it. I go up for job interviews and get myself no farther than a submitted resume. I have even changed my strategy and made this website: http://goo.gl/qqpN8 to showcase my highlights (but not at all exhaustive) for specific areas in the US and paid for classified ads. The 'internship' is notable as I am just trying to get my foot in the door. Because IT is so vast, with programming and engineering in particular, I spend my time researching the requirements for the job I am applying for. This has made me that well rounded guy I spoke of earlier, but has made me a victim of being a jack-of-all-trades; unfortunately being a master of none. I embrace my gung-ho attitude and find it to be a trait that has powered my career before. But I am starting to lose steam. I want it straight. What is not appealing about everything I am doing? What are the technologies that I need to focus on that are in great demand at the moment?

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