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  • The Customer Experience Revolution is Now

    - by Christie Flanagan
    To conclude this week’s focus on customer experience, I’ll end by recapping how my week began in New York City at The Experience Revolution. We all know that customers increasingly call the shots, and that winning or losing depends on how well we manage to meet their expectations. Today’s customers have a multitude of choices and are quick to jump ship following a poor experience. As a result, delivering an experience that is relevant, interactive, engaging, and consistent across channels and fostering rewarding relationships are increasingly important to business success.  It is only through exceptional customer experiences that companies can expect to acquire new customers and maintain their loyalty.  Over 400 of us gathered at Gotham Hall on Monday night to hear Oracle President Mark Hurd introduce Oracle Customer Experience, a cross-stack suite of customer experience products that include Oracle RightNow CX Cloud Service, Oracle Endeca, Oracle ATG Web Commerce, Oracle WebCenter,Oracle Siebel CRM, Oracle Fusion CRM, Oracle Social Network, and Oracle Knowledge Management. I'd encourage you check out this video to hear Mark explain why having a good product isn't good enough in the wake of the customer experience revolution. The Experience Revolution event itself was designed to deliver the kind of rich experience that sticks with you, using an interactive gallery of customer experience to deliver an individualized experience to each attendee through a combination of touch screens and near field communication technology.  Over the coming weeks we’ll share some of these customer experience vignettes with you. In the interim, you can learn more about Oracle Customer Experience solutions here.

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  • HTML5 game engine for a 2D or 2.5D RPG style "map walk"

    - by stargazer
    please help me to choose a HTML5 game engine or Javascript libraries I want to do the following in the game: when the game starts a part the huge map (full size of the map: about 7 screens) is shown. The map itself is completely designed in the editor mapeditor.org (or in some comparable editor - if you know a good alternative to mapeditor.org - let me know) and loaded at runtime or at design time. The game engine should support loading of isometric maps (well, in worst case only orthogonal maps will be sufficient) both "tile layer" and "object layer" from mapeditor.org should be supported. Scrolling/performance of this map should be fast enough. The map and the game should be either in 2D (orthogonal map) or in 2.5D (isometric map) The game engine should support movement of sprites with animation. Let say I have a sprite for "human" with animation sequences showing "walking" in 8 directions - it should be imported into game engine and should "walk" on the map without writing a lot of Javascript code. Automatic scrolling of the map the "human" nears the screen border. Collision detection, "solid" objects. The mapeditor.org supports properies on tiles. Let say I assign a "solid" property to some tiles in editor. It should be easy to check this "solid" property in the game engine and implement kind of "solid" behavior, so the animanted sprites do not walk through the walls. Collision detection - it should be easy to implement some custom functionality like "when sprite A is close to sprite B - call this function" Showing "dialogs" or popup windows on top of the map - should be easy to implement. Cross-browser audio support - (it is implemented quite well in construct 2 from scirra, so I'm looking for the comparable audio quality) The game itself is a king of RPG but without fighting scenes and without huge "inventory". The main character just walking on the map, discovers some things, there are dialogs and sounds. The functionality of this example from sprite.js http://batiste.dosimple.ch/sprite.js/tests/mapeditor/map_reader.html is very close to what I'm developing. But I'm not a Javascript guru (and a very lazy guy) and would like to write even less Javascript code as in the example...

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  • HTG Explains: Just How Bad Are Android Tablet Apps?

    - by Chris Hoffman
    Apple loves to criticize the state of Android tablet apps when pushing its own iPad tablets. But just how bad is the Android tablet app situation? Should you avoid Android tablets like the Nexus 7 because of the apps? It’s clear that Apple’s iPad is way ahead when it comes to the sheer quantity of tablet-optimized apps. It’s also clear that some popular apps — particularly touch-optimized games — only show up on iPad. But that’s not the whole story. The Basics First, let’s get an idea of the basic stuff that will work well for you on Android. An excellent web browser. Chrome has struggled with performance on Android, but hits its stride on the Nexus 7 (2013). Great, tablet-optimized apps for all of Google’s services, from YouTube to Gmail and Google Maps. Everything you need for reading, from Amazon’s Kindle app for eBooks, Flipboard and Feedly for new articles from websites, and other services like the popular Pocket read-it-later service. Apps for most popular media services, from Netflix, Hulu, and YouTube for videos to Pandora, Spotify, and Rdio for music. A few things aren’t available — you won’t find Apple’s iTunes and Amazon still doesn’t offer an Amazon Instant Video app for Android, while they do for iPad and even their own Android-based Kindle Fire devices. Android has very good app coverage when it comes to consuming content, whether you’re reading websites and ebooks or watching videos and listening to music. You can play almost any Android smartphone game, too. For content consumption, Android is better than something like Windows 8, which lacks apps for Google services like YouTube and still doesn’t have apps for popular media services like Spotify and Rdio. How Android Scales Smartphone Apps Let’s look at how Android scales smartphone apps. Now, bear with us here — we know “scaling” is a dirty word considering how poorly Apple’s iPad scales iPhone apps, but it’s not as bad on Android. When an iPad runs an iPhone app, it simply doubles the pixels and effectively zooms in. For example, if you had  Twitter app with five tweets visible at once on an iPhone and ran the same app on an iPad, the iPad would simply “zoom in” and enlarge the same screen — you’d still see five tweets, but each tweet would appear larger. This is why developers create optimized iPad apps with their own interfaces. It’s especially important on Apple’s iOS. Android devices come in all shapes and sizes, so Android apps have a smarter, more intelligent way to adapt to different screen sizes. Let’s say you have a Twitter app designed for smartphones and it only shows five tweets at once when run on a phone. If you ran the same app on a tablet, you wouldn’t see the same five tweets — you’d see ten or more tweets. Rather than simply zooming in, the app can show more content at the same time on a tablet, even if it was never optimized for tablet-size screens. While apps designed for smartphones aren’t generally ideal, they adapt much better on Android than they do on an iPad. This is particularly true when it comes to games. You’re capable of playing almost any Android smartphone game on an Android tablet, and games generally adapt very well to the larger screen. This gives you access to a huge catalog of games. It’s a great option to have, especially when you look at Microsoft’s Window 8 and consider how much better the touch-based app and game selection would be if Microsoft allowed its users to run Windows Phone games on Windows 8. 7-inch vs 10-inch Tablets The Twitter example above wasn’t just an example. The official Twitter app for Android still doesn’t have a tablet-optimized interface, so this is the sort of situation you’d have to deal with on an Android tablet. On the popular Nexus 7, Twitter is an example of a smartphone app that actually works fairly well — in portrait mode, you can see many more tweets on screen at the same time and none of the space really feels all that wasted. This is important to consider — smartphone apps like Twitter often scale quite well to 7-inch screens because a 7-inch screen is much closer in form factor to a smartphone than a 10-inch screen is. When you begin to look at 10-inch Android tablets that are the same size as an iPad, the situation changes. While the Twitter app works well enough on a Nexus 7, it looks horrible on a Nexus 10 or other 10-inch tablet. Running many smartphone-designed apps — possible with the exception of games — on a 10-inch tablet is a frustrating, poor experience. There’s much more white, empty space in the interface. It feels like you’re using a smartphone app on a large screen, and what’s the point of that? A tablet-optimized Twitter app for Android is finally on its way, but this same situation will repeat with many other types of apps. For example, Facebook doesn’t offer a tablet-optimized interface, but it’s okay on a Nexus 7 anyway. On a 10-inch screen, it probably wouldn’t be anywhere near as nice an experience. It goes without saying that Facebook and Twitter both offer iPad apps with interfaces designed for a tablet-size screen. Here’s another problematic app — the official Yelp app for Android. Even just using it on a 7-inch Nexus 7 will be a poor experience, while it would be much worse on a larger 10-inch tablet app. Now, it’s true that many — maybe even most — of the popular apps you might want to run today are optimized for Android tablets. But, when you look at the situation when it comes to popular apps like Twitter, Facebook, and Yelp, it’s clear Android is still behind in a meaningful way. Price Let’s be honest. The thing that really makes Android tablets compelling — and the only reason Android tablets started seeing real traction after years of almost complete dominance by Apple’s iPads — is that Android tablets are available for so much cheaper than iPads. Google’s latest Nexus 7 (2013) is available for only $230. Apple’s non-retina iPad Mini is available at $300, which is already $70 more. In spite of that, the iPad Mini has much older, slower internals and a much lower resolution screen. It’s not as nice to look at when it comes to reading or watching movies, and the iPad Mini reportedly struggles to run Apple’s latest iOS 7. In contrast, the new Nexus 7 has a very high resolution screen, speedy internals, and runs Android very well with little-to-no lag in real use. We haven’t had any problems with it, unlike all the problems we unfortunately encountered with the first Nexus 7. For a really comparable experience to the current Nexus 7, you’d want to get one of Apple’s new retina iPad Minis. That would cost you $400, another $170 over the Nexus 7. In fact, it’s possible to regularly find sales on the Nexus 7, so if you waited you could get it for just $200 — half the price of the iPad mini with a comparable screen and internals. (In fairness, the iPad certainly has better hardware — but you won’t feel if it you’re just using your tablet to browse the web, watch videos, and do other typical tablet things.) This makes a tablet like the popular Nexus 7 a very good option for budget-conscious users who just want a high-quality device they can use to browse the web, watch videos, play games, and generally do light computing. There’s a reason we’re focusing on the Nexus 7 here. The combination of price and size brings it to a very good place. It’s awfully cheap for the high-quality experience you get, and the 7-inch screen means that even the non-tablet-optimized apps you may stumble across will often work fairly well. On the other hand, more expensive 10-inch Android tablets are still a tougher sell. For $400-$500, you’re getting awfully close to Apple’s full-size iPad price range and Android tablets don’t have as good an app ecosystem as an iPad. It’s hard to recommend an expensive, 10-inch Android tablet over a full-size iPad to average users. In summary, the Android app tablet app situation is nowhere near as bad as it was a few years ago. The success of the Nexus 7 proves that Android tablets can be compelling experiences, and there are a wide variety of strong apps. That said, more expensive 10-inch Android tablets that compete directly with the full-size iPad on price still don’t make much sense for most people.  Unless you have a specific reason for preferring an Android tablet, it’s tough not to recommend an iPad if you’re looking at spending $400+ on a 10-inch tablet. Image Credit: Christian Ghanime on Flickr, Christian Ghanime on Flickr     

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  • Fonts look worse after ATI proprietary driver install

    - by Utkonos
    I've installed the (almost) current version of the Catalyst 12.4 proprietary driver (8.960). I used the version that is in precise's restricted repository with the following command: sudo apt-get install fglrx fglrx-amdcccle After the install, I am encountering the following two problems: The splash screens for Kubuntu look crooked like they're the wrong resolution (not a big deal; who really cares). All the fonts are lighter, more pixelated (very annoying). This is what it looks like with the open source driver included in 12.04: http://imgur.com/1DxRj And this is what it looks like with the Catalyst driver: http://imgur.com/x6BpP I realize that it is hard to tell the difference with these two screen captures, but it really is quite different and annoying on my monitor. With the open source drivers the fonts look solid and clean the way they are supposed to. With the proprietary drivers the fonts looks fuzzier and more harsh. The only reason I need to use the proprietary driver is to play Minecraft. It does not run under the open source driver, unfortunately. What can I do to fix the fonts and get the proprietary driver to work as well as the open source driver?

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  • A Multi-Channel Contact Center Can Reduce Total Cost of Ownership

    - by Tom Floodeen
    In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all communication channels while improving their service agent productivity. They also require their call center to be deeply integrated with their CRM system; and they need to implement all this quickly, seamlessly, and without breaking the bank. Oracle’s Siebel Customer Relationship Management (CRM) is the world’s leading application suite for automated customer-facing operations for Sales and Marketing and for managing all aspects of providing service to customers. Oracle’s Contact On Demand (COD) is a world-class carrier grade hosted multi-channel contact center solution that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues Oracle’s latest update of Siebel CRM now comes pre-integrated with Oracle’s Contact On Demand. This solution seamlessly runs fully-functional contact center provided by a single vendor, significantly reducing your total cost of ownership. This solution supports Siebel 7.8 and higher for Voice and Siebel 8.1 and higher for Voice and Siebel CRM Chat.  The impressive feature list of Oracle’s COD solution includes full-control CTI toolbar with Voice, Chat, and Click to Dial features.  It also includes context-sensitive screens, automated desktops, built-in IVR, Multidimensional routing, Supervisor and Quality monitoring, and Instant Provisioning. The solution also ships with Extensible Web Services interface for implementing more complex business processes. Click here to learn how to reduce complexity and total cost of ownership of your contact center. Contact Ann Singh at [email protected] for additional information.

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  • ScreenManagement better practices ?! Textbox not focusing

    - by xykudyax
    I saw a question here using DataTemplates with WPF for ScreenManagement, I was curious and I gave it a try I think the ideia is amazing and very clean. Though I'm new to WPF and I read a lot of times that almost everything should be made in XAML and very little should be "coded behind". My questions resolves about using the datatemplate ideia, WHERE should the code that calls the transitions be? where should I define which commands are avaiable in which screens. For example: [ScreenA] Commands: Pressing B - Goes to state B Pressing ESC - Exits [ScreenB] Commands: Pressing A - Goes to state A Pressing SPACE - Exits where do I define the keyEventHandlers? and where do I call the next screen? I'm doing this as an hobby for learning and "if you are learning, better learn it right" :) Thank you for your time. Yes the Q/A I was talking is: What's a good way to handle game screen management in WPF? What I've done so far was to create a Screen class (derived from UserControl) and create some virtual methods: - one for Initializing stuff (like focus a given component by default) - another for inputHandling I handle it by using a switch case and by listening to the PreviewKeyDown event from the parent container (MainWindow) Im not able to do it another way! Help?!. - and a finally one that removes the keyEvent method (when the screen is terminated) Parent.PreviewKeyDown -= OnKeyDown; am I doing okay? I face a problem. When I add a new screen (userControl) containing a TextBox I'm not able to give it autofocus :/ The Caret is there but is not blinking and I have to hit "TAB" before being able to input anything at all :/

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  • Could not apply the stored configuration for the monitor

    - by dellphi
    I'm using Nvidia 7300 gt and monitor-Acer V173w, on 64 bit Ubuntu 10.04. Compiz and Emerald went well, but at the time of entry into the GUI, I always receive the message : "Could not apply the stored configuration for the monitor, could not find a suitable configuration of screens" Why do I always receive it, and what is wrong with the monitor configuration or pci-e is used? root@dellph1-desktop:/# xrandr Screen 0: minimum 320 x 240, current 1440 x 900, maximum 1440 x 900 default connected 1440x900+0+0 0mm x 0mm 1440x900 50.0* 1024x768 51.0 58.0 59.0 1360x768 52.0 53.0 1152x864 54.0 55.0 56.0 57.0 960x600 60.0 960x540 61.0 896x672 62.0 840x525 63.0 64.0 65.0 66.0 832x624 67.0 800x600 68.0 69.0 70.0 71.0 72.0 73.0 800x512 74.0 720x450 75.0 680x384 76.0 77.0 640x512 78.0 79.0 640x480 80.0 81.0 82.0 83.0 576x432 84.0 85.0 86.0 87.0 512x384 88.0 89.0 90.0 416x312 91.0 400x300 92.0 93.0 94.0 95.0 320x240 96.0 97.0 98.0 root@dellph1-desktop:/# === xorg.conf # nvidia-settings: X configuration file generated by nvidia-settings # nvidia-settings: version 260.19.29 ([email protected]) Wed Dec 8 12:27:27 PST 2010 Section "ServerLayout" Identifier "Layout0" Screen 0 "Screen0" 0 0 InputDevice "Keyboard0" "CoreKeyboard" InputDevice "Mouse0" "CorePointer" Option "Xinerama" "0" EndSection Section "Files" EndSection Section "InputDevice" # generated from default Identifier "Mouse0" Driver "mouse" Option "Protocol" "auto" Option "Device" "/dev/psaux" Option "Emulate3Buttons" "no" Option "ZAxisMapping" "4 5" EndSection Section "InputDevice" # generated from default Identifier "Keyboard0" Driver "kbd" EndSection Section "Monitor" # HorizSync source: xconfig, VertRefresh source: xconfig Identifier "Monitor0" VendorName "Unknown" ModelName "Acer V173W" HorizSync 30.0 - 83.0 VertRefresh 55.0 - 75.0 Option "DPMS" EndSection Section "Device" Identifier "Device0" Driver "nvidia" VendorName "NVIDIA Corporation" BoardName "GeForce 7300 GT" EndSection Section "Screen" # Removed Option "metamodes" " 1440x900_60 +0+0; 1280x1024 +0+0" # Removed Option "metamodes" "1440x900 +0+0" Identifier "Screen0" Device "Device0" Monitor "Monitor0" DefaultDepth 24 Option "TwinView" "0" Option "TwinViewXineramaInfoOrder" "CRT-0" Option "metamodes" "1440x900_75 +0+0; 1440x900 +0+0" SubSection "Display" Depth 24 EndSubSection EndSection

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  • Gnome 3 - Multiple Video Cards - Xinerama -- Forced Fallback Mode

    - by Alvin
    Just installed a 2nd nvidia video card -- previously had gnome 3 working perfectly with 2 monitors on a a single video card using twinview tried a number of things thus far twinview on 1 card + xinerama no xinerama no twinview various manual xorg.conf hacks based on random forums (couple references below) xinerama no twinview with and without Extensions Composite The last one is what I'm using now -- it results in a forced fallback mode with Composite Disable set at the end of xorg.conf via nvidia-settings Section "Extensions" Option "Composite" "Disable" EndSection when I disabled that last snippet it boots to gnome 3 full with the left monitor on a black screen and the middle monitor as primary but non-responsive switching to console mode Ctrl+Alt+F1 and then switching back I get 3 black screens with a mouse that can move around but nothing to interact with issue seems related to OpenGL and the multiple video cards -- I can boot into Unity without issue though my Glx-Dock shows up with the black background as barely shows in the screenshot below indicating the OpenGL is not initiated has anyone had any luck with getting Xinerama to work with Multiple NVidia Video Cards with OpenGL support? Found this in the logs while looking a bit further [ 23.208] (II) NVIDIA(1): Setting mode "nvidia-auto-select+0+0" [ 23.254] (WW) NVIDIA(1): The GPU driving screen 1 is incompatible with the rest of the [ 23.254] (WW) NVIDIA(1): GPUs composing the desktop. OpenGL rendering will be [ 23.254] (WW) NVIDIA(1): disabled on screen 1. [ 23.277] (==) NVIDIA(1): Disabling shared memory pixmaps [ 23.277] (==) NVIDIA(1): Backing store disabled [ 23.277] (==) NVIDIA(1): Silken mouse enabled [ 23.277] (==) NVIDIA(1): DPMS enabled According to this page at the NVidia User Docs http://us.download.nvidia.com/XFree86/Linux-x86/173.14.09/README/chapter-14.html I may be out of luck =( Starting this question with the hopes that others may be able to help debug and perhaps gain answers over time as I really want to get the full gnome 3 back.

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  • Spirent Communications Improves Customer Experience with Knowledge Management

    - by Tony Berk
    Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices, and services. Spirent’s customers require high levels of support for a diverse and complex product portfolio, and the company is committed to delivering on this requirement. Spirent needed a solution to help its customers get the information they need quickly and at their convenience through its Web site. After evaluating several solutions, Spirent selected and deployed Oracle Knowledge for Web Self Service Enterprise Edition. Oracle Knowledge Management uses natural language processing to understand the true intent of each inquiry logged via the support portal’s search function. The Spirent Knowledge Base on the company’s Customer Support Center (CSC) finds the best possible answer using search enhancement features?such as communications industry-specific libraries and federation to search external sources. Spirent has reduced contact center call volume while better serving its customers. Each time a customer uses the knowledge base, they find answers faster than by calling, and it saves Spirent an average of US$210 per call?which is significant when multiplied across the thousands of calls received monthly. Oracle Knowledge also helps support engineers find answers more quickly, enabling the company to scale without adding additional support engineers. Oracle Knowledge is integrated with Spirent's Siebel Contact Center implementation to provide an integrated desktop for CRM and agent intelligence, avoiding the need for contact center personnel to toggle between various screens to address customer inquiries, thereby accelerating customer service. Click here to learn more about Sprient's use of Siebel CRM and Oracle Knowledge Management.

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  • Would Using a PHP Framework Be Beneficial in My Context?

    - by Fractal
    I've just started work at a small start-up company who mainly uses PHP to develop their front-end apps. I had no prior PHP experience before joining, and this has led to my apps becoming large pieces of spaghetti code. I essentially started by adding code to implement an initial feature, and then continued to hack in more code to implement further features – without much thought for the overall design. The apps themselves output XML to render on small mobile devices. I recently started looking into frameworks that I could use. I reckon an advantage would be that they seem to force developers to modularise their programs using good-practice design patterns. This seems great for someone in my position. The extra functions they provide, for example: interfacing with databases in such a way as to make SQL injection impossible, would be very useful too. The downside I can see is that there will be a lot of overhead for me in terms of the time taken to learn the framework itself (while still getting to grips with PHP itself). I'm also worried that it will be overkill for the scale of the apps we develop. They tend to be programs that interface with a fairly simple back-end DB, and will generate about 5 different XML screens. Probably around 1 or 2 thousand lines of code. The time it takes just to configure the frameworks may not be worth it. The final problem I can see is that developers in the company – who have to go over my code, and who do not know the PHP framework I may use – will have a much harder time understanding it. Given those pros and cons, I'm still not sure on what the best course of action will be; so any advice will be greatly appreciated.

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  • How to Kill and Alternate X session via cli

    - by L. D. James
    Can someone tell me how to remove dormant X sessions. This question is similar to Logging out other users from the command line, but more specific to controlling X displays which I find hard to kill. I used the command "who -u" to get the session of the other screens: $ who -u Which gave me: user1 :0 2014-08-18 12:08 ? 2891 (:0) user1 pts/26 2014-08-18 16:11 17:18 3984 (:0) user2 :1 2014-08-18 18:21 ? 25745 (:1) user1 pts/27 2014-08-18 23:10 00:27 3984 (:0) user1 pts/32 2014-08-18 23:10 10:42 3984 (:0) user1 pts/46 2014-08-18 23:14 00:04 3984 (:0) user1 pts/48 2014-08-19 04:10 . 3984 (:0) The kill -9 25745 doesn't appear to do anything. I have a workshop where a number of users will use the computer under their own login. After the workshop is over there are a number of logins that are left open. I would prefer to kill the open sessions rather than try to log into each users' screen. Again, this question isn't just about logging users' out. I'm hoping to get clarity also for killing/removing stuck processes that are hard to kill. New Info While still pondering how to kill the process I wrote the following script, which did it: #!/bin/bash results=1 while [[ $results > 0 ]] do sudo kill -9 25745 results=$? echo -ne "Response:$results..." sleep 20 done After a graceful waiting period, if there isn't a better answer I'll mark this as answered with this resolution. This may resolve the problem with other stuck processes I have had in the past.

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  • Feeling Old? Before Middleware, Gamification, and MacBook Airs

    - by ultan o'broin
    Think we're done with green screens in the enterprise apps world? Fusion User Experience Advocate Debra Lilley (@debralilley) drew my attention to this super retro iPad terminal emulator app being used by a colleague to connect to JDE. Yes, before Middleware, this is how you did it. Surely the ultimate in hipster retro coexistence? Mind you, I've had to explain to lots of people I showed this to just what Telnet and IBM AS/400 are (or were). MochaSoft TN5250 Terminal Emulator iPad App This OG way of connecting to apps is a timely reminder not to forget all those legacy apps out there and the UX aspect to adoption and change. If a solution already works well and there's an emotional attachment to it, then the path to upgrade needs to be very clear and have valuable and demonstrable ROI for users and decision makers, a path that spans emotion and business benefits. On a pure usability front, that old school charm of the character-based green glow look 'n' feel could be easily done as a skin, personalizing an application for the user so that they feel comfortable with it. Fun too particularly in the mobile and BYOD space! In fact, there is a thriving retro apps market out there as illustrated by this spiffy lunar lander app (hat tip: John Cartan), part of a whole set of Atari's greatest hits available for iOS. Lunar Lander App And of course, there's the iOS version of Pong. Check out this retro Apple Mac SE/30 too. I actually remember using one of these. I have an Apple Mac Plus somewhere in my parents' house. I tried it out recently, and it actually booted, although all it was good for was playing the onboard games. Looking at all these olde worlde things makes me feel very old, but kinda warm inside too. The latter is a key part of today's applications user experience too.

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  • RAM caching causes severe performance drops

    - by B T
    I have read plenty of threads on memory caching and the standard response of "large cache is good, it shouldn't effect performance", "the kernel knows best". I have recently upgraded from 12.04 to 12.10 and changed from VirtualBox to VMware Workstation and the performance differences are severe (I suspect it is because of the latter). When I am running my virtual machine the system load monitor graph shows less than 50% memory usage generally. System load indicator is showing me that the rest of my RAM is used in the cache all the time. Plain and simple this is the comparison: BEFORE Cache was very sparingly used, pretty much none of my memory usage was the cache Swappiness was 0 (caused my memory to be used first, then swap only if needed) Performance was quite good and logical RAM was used fully first, caching was minimal. I could run enough software to utilize my full 4GB of RAM without any performance degradation whatsoever Swap space was then used as needed which was obviously slower (I am on a HDD) but was still usable when the current program was loaded into memory AFTER Cache is used to fill the full 4GB as soon as my virtual machine is run Swappiness is 0 (same behaviour as before but cache uses full memory straight away) Performance is terrible and unusable while running Ubuntu software Basic things like changing windows takes 2 minutes + Changing screens happens frame by frame over sometimes up to 5 minutes Cannot run an IDE and VM like I could with ease before So basically, any suggestions on how to take my performance back to how it was before while keeping my current setup? My suspicion is VMWare is the problem, but how do I see what is tied to the use of the cache? Surely there is a way to control this behaviour in software as polished as VMware? Thanks EDIT: Could also be important to note that the behaviour differs depending on whether VMware is open or closed. If VMware is open, then the ram will lock at like 50% and 50% cache and go into the complete lock up mentioned above. Contrastingly, if VMware is closed (after being open), then the RAM will continue to rise as it needs / cache will stay as the complete remaining memory and there is no noticeable performance degradation.

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  • Feasability of mobile 2D multiplayer RPG game with interactive bitmap background

    - by user2827214
    I'm looking to develop a 2D multiplayer RPG game for Android, with a bird's eye view similar to that of zelda/pokemon. The game is very simple in all ways since my intent is for thousands of players to occupy the same world which I imagine requires good performance. However, I am unsure about the performance requirements of two properties: the tile map that is used as a background is dynamic (interactive). For example, a player steps in the water, and the water turns black. Every tile in the game does this. the tile map is the same object used for all players, but it is displayed differently on each user's mobile device, even though the players exist in the same world. For example, the water that turned black is displayed as red on all other players' screens. I have knowledge of java, but almost none regarding game dev. tools. Is there a best process for these requirements? Should I develop in pure java, or use some tool like Slick2D etc.? How performance intensive are these properties, if even possible? Edit: There are no collisions in the game or difficult animations, I am imagining simply changing the colors of the tiles (like in the examples), and a client-server architecture

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  • What methods should save/load a game state

    - by vedi
    There are a lot of articles about how to save a state of a game and they are pretty good. But I have one conceptual misunderstanding where should I save the state? My game has number of screens and pair of them are MainMenuScreen and MainSceneScreen these are inherited from Screen class. MainMenuScreen is shown at start of the game the MainSceneScreen little later. What is the problem? I navigated to MainSceneScreen, forced Android to stop the application (I change a language settings on the device to achieve it, please let me know if I'm wrong). After that I select the application again and I can see MainMenuScreen is shown. But I want MainSceneScreen to be shown. I suppose I should override resume method. But what class I should override? I have class PsGame that extends Game class of libgdx. I put breakpoints to its resume method and it turned out that method was not called. I investigated the problem and I've found little strange code in onResume method of AndroidApplication class of libgdx: if (!firstResume) graphics.resume(); else firstResume = false; My debugger said firstResume was true and didn't go to *graphics.resume()*line. Sorry for a lot of words but could you answer following question: What did I do wrong? What methods should I override? Thank you in advance.

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  • What is a good support knowledge base tool?

    - by Guillaume
    I have been searching for a tool to help my team organize its knowledge for resolving recurring support cases. I know this question will probably be closed, but I'll try my change anyway because I know that I can have some good answers about that. Context: our team is developing and supporting an huge applications (lots of different screens and workflow processes. We already have a good tool for managing our documentation, but we are struggling with support cases. Support action involve often quite a lot of manual steps to fix stuff and the knowledge for these actions is more 'oral transmission' than modern tools. We need an efficient way to store them in a knowledge base to be able to retrieve similar cases based on patterns (a stacktrace, an error message, a component name, a workflow step, ...) and ranked by similarity. Our wiki search is not very powerful when it come to this kind of search and the team members don't want to 'waste' time writing a report that will never be found... Do you know efficient knowledge base tool for this kind of use case ?

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  • How to hire support people?

    - by Martin
    I manage a tech support team at a mid-sized software company. We are the last line of support, so issues that we can't fix need to be escalated to the development team. When I joined the company, our team wasn't capable of much beyond using a specific set of troubleshooting steps to solve known issues and escalating anything else to the developers. It's always been a goal of mine for our team to shoulder as much of the support burden as possible without ever bothering a developer. Over the past few years, I, along with several new hires I've made, have made pretty good progress in that direction. We've coded our own troubleshooting tools which now ship with several of our products. When users have never-before-seen issues, we analyze stack traces and troubleshoot down to the code level, and if we need to submit a bug, half the time we've already identified in the code where in the code the bug is and offered a patch to fix it. Here's the problem I've always had: finding support people capable of the work I've described above is really difficult. I've hired 3 people in the past 3 years, and I've probably looked at several thousand resumes and conducted several hundred phone screens to do so. I know it's pretty well accepted that hiring good people is tough in the tech industry, but it seems that support is especially difficult -- there are clearly thousands of people walking around calling themselves support analysts, but 99%+ of them seemingly aren't capable of anything beyond reading a script. I'm curious if anyone has experience recruiting the sort of folks I'm talking about, and if you have any suggestions to share. We've tried all sorts of things -- different job titles/descriptions, using headhunters, etc. And while we've managed to hire a few good folks, it's basically taken us a year to find an appropriate candidate for each opening we've had, and I can't help but wonder if there's something we could be doing differently.

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  • Installer gets stuck with a grayed out forward button.

    - by TRiG
    I have a CD with Ubuntu 10.10 and a laptop with Ubuntu 8.10. The laptop had all sorts of crud on it, and anything I wanted to keep was backed up on an external drive, so I was happy to do a wipe and reinstall instead of an update. So after a bit of faffing about trying to work out how to get the thing to boot from the CD drive, I did that. So the screen comes up with the choice: the options are Try Ubuntu and Install Ubuntu. I choose to install and to overwrite my current installation. So far so good. I then get a progress bar labelled something like copying files (I forget the exact wording) and further options to fill in for my location, keyboard locale, username and password. On each of these screens there are forward and back buttons. On the last screen (password), the forward button is greyed out. Well, I think to myself, no doubt it will become active when that copying files progress bar completes. The progress bar never completes. It hangs. And the label changes from copying files to the chirpy ready when you are. The forward button remains greyed out. The back button is as unhelpful as you'd expect it to be. And there's nothing else to click. We have reached an impasse. I tried restarting the laptop, to test whether it actually was properly installed. It wasn't. I tried to run Ubuntu live from the CD, to test whether the disk was damaged. That wouldn't work either, but I suspect it's just because the laptop is old and has a slow disk drive. I'm typing this question on another computer using the Ubuntu live CD and it's working fine. So there's nothing wrong with the CD.

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  • Difficulty / Process for mobile 2D multiplayer RPG game

    - by user2827214
    I'm looking to develop a 2D multiplayer RPG game for Android, with a bird's eye view similar to that of zelda/pokemon. The game is very simple in all ways since my intent is for thousands of players to occupy the same world which I imagine requires good performance. However, I am unsure about the performance requirements of two properties: the tile map that is used as a background is dynamic (interactive). For example, a player steps in the water, and the water turns black. Every tile in the game does this. the tile map is the same object used for all players, but it is displayed differently on each user's mobile device, even though the players exist in the same world. For example, the water that turned black is displayed as red on all other players' screens. I have knowledge of java, but almost none regarding game dev. tools. Is there a best process for these requirements? Should I develop in pure java, or use some tool like Slick2D etc.? How performance intensive are these properties, if even possible? Edit: There are no collisions in the game or difficult animations, I imagining simply changing colors of the tiles like in the examples, and a client-server architecture

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  • Installing nvidia drivers causes computer to boot to command prompt.

    - by levesque
    Hi, I have an Asus u30jc laptop, which comes with the Optimus prime graphics card switching technology that is now supported under 2.6.35, so I decided to give it a try. First I made sure the discrete graphics card was activated and then I installed the drivers proposed by the ubuntu software repository (nvidia-current). However, after rebooting all I got was a command prompt. My graphics card is a nvidia 310M. This is on Ubuntu 10.10 64 bits. What can I do to diagnose/identify the source of this problem? UPDATE: The messsages in my syslog tell me to check the xorg log: Oct 11 12:42:59 u30jc-test gdm-binary[1095]: WARNING: GdmDisplay: display lasted 0.053144 seconds Oct 11 12:42:59 u30jc-test gdm-simple-slave[1450]: WARNING: Unable to load file '/etc/gdm/custom.conf': No such file or directory Oct 11 12:42:59 u30jc-test gdm-binary[1095]: WARNING: GdmDisplay: display lasted 0.038176 seconds Oct 11 12:42:59 u30jc-test gdm-binary[1095]: WARNING: GdmLocalDisplayFactory: maximum number of X display failures reached: check X server log for errors Which I did. I found this message in my /var/log/Xorg.0.log : Fatal server error: [ 113.540] no screens found [ 113.540] What does that mean?

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  • Multi-Resolution Mobile Development

    - by user2186302
    I'm about to start development on my first game for mobile phone (I already have a flash prototype completed so it's jsut a matter of "porting" it to mobile and fixing up the code) and plan on hopefully being able to get the game working on iphones and most android devices. I am using Haxe along with OpenFL and HaxeFlixel for development. My question is: What resolution should I design the game in initially and/or what is the best way to develop a game for multiple resolutions. I have found multiple different methods, the best, in my opinion, being strategy 3 on this page: http://wiki.starling-framework.org/manual/multi-resolution_development. However I have some questions about this. First, what would the best base resolution to use be, the guide suggests 240*320 which seems alright to me, although if I chose to use pixel graphics as I most probably will given I'm using HaxeFlixel, I'm not sure if they'll look too blocky on larger screens which I'm not even sure is a problem as it might still look alright. (Honestly, not sure about that and if anyone has any examples of games that use this method and look nice). Finally, please feel free to share whatever methods you use and think is best. For example, HaxeFlixel has a scaling feature that scales the game to fit the exact screen size, but I'm afraid that would lead to blurry and improperly scaled graphics since it would scale by non-integers. But, I'm not sure how noticeable a problem that may or may not be. Although from experience I'm pretty sure it won't look nice and currently I do not think I'm going to go for this option. So, I would really appreciate any help on this subject. Thank you in advance.

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  • Why are bugs responsible for big deficiencies in functionality given such low priority?

    - by keepitsimpleengineer
    Well, first of all, change is inevitable and mostly good. Furthermore attempts at simplifying the User Interface such as Gnome 3, Unity to make Linux more inclusive hold much promise, even though they adversely affect my style of working. Additionally, though now retired, I have worked with computers for 47 years, and though I do nothing serious for others now, I still do heavy duty things. 10.04 LTS is my big workstation, and I had three 10.10 systems for Mythtv, and one of which is further adapted for video & related. The Mythtv were 10.10 because of a dormant bug regarding installing to 10.04. My work habits consistently use dual monitors and compiz cube and 3D windows with the computing horsepower to support them. The dual monitors with separate X screens has been not been functional since 11.04, and cube/3D windows not functional in Unity, and with diminished functionality Gnome. There is a bug filed (after upgrade to 12.04 amd64 Gnome Classic not properly draw second screen) I have mitigated the situation some by switching to Xubuntu and eschewing Unity. The question that comes to mind is why this bug is not given more attention in that it nearly cuts functionality in half for more competent workstations. Sample workspace... Please know that I appreciate all the hard work, dedication require to pull off something as big as Ubuntu et al.

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  • Is this a dual monitor reset bug?

    - by Tentresh
    My two displays are: Intel GMA x4500 Laptop (1280x800 native resolution of the built-in display) External display (1920x1080) A few minutes after I login to my dual monitor setup, it gets reset to mirror screens. If I restore the settings via the displays application, everything is fine. On each reset, the following messages are written into /var/log/Xorg.0.log: [ 60.852] (II) PM Event received: Capability Changed [ 60.852] I830PMEvent: Capability change [ 132.920] (II) intel(0): EDID vendor "SEC", prod id 12869 [ 132.920] (II) intel(0): Printing DDC gathered Modelines: [ 132.920] (II) intel(0): Modeline "1280x800"x0.0 68.94 1280 1296 1344 1408 800 801 804 816 -hsync -vsync (49.0 kHz) [ 134.228] (II) intel(0): Allocated new frame buffer 1280x800 stride 5120, tiled Whereas right on startup or manual resolution reset, /var/log/Xorg.0.log reports the expected frame buffer allocation: [ 1562.382] (II) intel(0): EDID vendor "SEC", prod id 12869 [ 1562.382] (II) intel(0): Printing DDC gathered Modelines: [ 1562.382] (II) intel(0): Modeline "1280x800"x0.0 68.94 1280 1296 1344 1408 800 801 804 816 -hsync -vsync (49.0 kHz) [ 1576.740] (II) intel(0): Allocated new frame buffer 3200x1080 stride 12800, tiled Is Ubuntu 12.04 not compatible with my video card? Can this be solved within Ubuntu? I like its interface, but manually fiddling with resolution on every login is not bearable.

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  • Change X settings to boot into laptop with non working screen using an external monitor

    - by dassouki
    My laptop committed suicide. Is there a way I can boot into my ubuntu using an external screen? Ubuntu 10.10 video: Nvidia 9500 gm i think I can get dual screen upto and until the ubuntu login screen at which point it goes back into laptop display only. Then I can just type and enter my password. The system (i assume boots into ubuntu) but I got no way of going onto the x or nvidia settings to change my display to external monitor EDIT well I booted into terminal using control shift F1 i think, and now I'm trying to reporgram x.org, but strangely it seems bland with not a lot of settings in it EDIT 2 xrandr returns "Can't open display" EDit 3 after some messing around with xrandr and xinit ... my x.org only displays one monitor instead of two in its settings although both, i.e. the laptop and external screens are both connected. EDIT 4 it seems that x.org now has a "screen" and "monitor" section, I can't seem to be able to boot linux into monitor. I get a "Monitor is not a valid keyword" in this subsection

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  • Setting up dual monitors, Xorg.conf issues

    - by JTS
    I just got a new computer (W520, Graphics card nVidia GF106 [Quadro 2000]) and installed ubuntu on it using wubi. I have everything working, so I wanted to set it up to be able to use two monitors with an extended screen. I figured I had to edit Xorg.conf, but the file didnt exist. So I tried to create it by booting in recovery mode, and executing Xorg -configure but I am getting these errors: (EE) Failed to load module "vmwgfx" (module does not exist, 0) (EE) vmware: Please ignore the above warnings about not being able to load module/driver vmwgfx (++) Using config file: "/root/xorg.conf.new" (==) Using system config directory "/usr/share/X11/xorg.conf.d" (EE) [drm] No DRICreatedPCIBusID symbol Number of created screens does not match number of detected devices. Configuration failed. ddxSigGiveUp: Closing log Any idea how I can get Xorg -configure to work, so that I can have an xorg.conf file that I can edit to enable twinview? EDIT: Another way I could ask the same question to solve this problem is, why can't I boot with an xorg.conf file generated by nvidia-xconfig? Is there something in the generated xorg.conf file that might need editing?

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