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• Why It Is So Important to Know Your Customer

  - by Christie Flanagan

  Over the years, I endured enough delayed flights, air turbulence and misadventures in airport security clearance to watch my expectations for the air travel experience fall to abysmally low levels. The extent of my loyalty to any one carrier had more to do with the proximity of the airport parking garage to their particular gate than to any effort on the airline’s part to actually earn and retain my business. That all changed one day when I found myself at the airport hoping to catch a return flight home a few hours earlier than expected, using an airline I had flown with for the first time just that week.  When you travel regularly for business, being able to catch a return flight home that’s even an hour or two earlier than originally scheduled is a big deal. It can mean the difference between having a normal evening with your family and having to sneak in like a cat burglar after everyone is fast asleep. And so I found myself on this particular day hoping to catch an earlier flight home. I approached the gate agent and was told that I could go on standby for their next flight out. Then I asked how much it was going to cost to change the flight, knowing full well that I wouldn’t get reimbursed by my company for any change fees. “Oh, there’s no charge to fly on standby,” the gate agent told me. I made a funny look. I couldn’t believe what I was hearing. This airline was going to let my fly on standby, at no additional charge, even though I was a new customer with no status or points. It had been years since I’d seen an airline pass up a short term revenue generating opportunity in favor of a long term loyalty generating one.  At that moment, this particular airline gained my loyal business. Since then, this airline has had the opportunity to learn a lot about me. They know where I live, where I fly from, where I usually fly to, and where I like to sit on the plane. In general, I’ve found their customer service to be quite good whether at the airport, via call center and even through social channels. They email me occasionally, and when they do, they demonstrate that they know me by promoting deals for flights from where I live to places that I’d be interested in visiting. And that’s part of why I’m always so puzzled when I visit their website.Does this company with the great service, customer friendly policies, and clean planes demonstrate that they know me at all when I visit their website? The answer is no. Even when I log in using my loyalty program credentials, it’s pretty obvious that they’re presenting the same old home page and same old offers to every single one of their site visitors. I mean, those promotional offers that they’re featuring so prominently  -- they’re for flights that originate thousands of miles from where I live! There’s no way I’d ever book one of those flights and I’m sure I’m not the only one of their customers to feel that way.My reason for recounting this story is not to pick on the one customer experience flaw I've noticed with this particular airline, in fact, they do so many things right that I’ll continue to fly with them. But I did want to illustrate just how glaringly obvious it is to customers today when a touch point they have with a brand is impersonal, unconnected and out of sync. As someone who’s spent a number of years in the web experience management and online marketing space, it particularly peeves me when that out of sync touch point is a brand’s website, perhaps because I know how important it is to make a customer’s online experience relevant and how many powerful tools are available for making a relevant experience a reality. The fact is, delivering a one-size-fits-all online customer experience is no longer acceptable or particularly effective in today’s world. Today’s savvy customers expect you to know who they are and to understand their preferences, behavior and relationship with your brand. Not only do they expect you to know about them, but they also expect you to demonstrate this knowledge across all of their touch points with your brand in a consistent and compelling fashion, whether it be on your traditional website, your mobile web presence or through various social channels.Delivering the kind of personalized online experiences that customers want can have tremendous business benefits. This is not just about generating feelings of goodwill and higher customer satisfaction ratings either. More relevant and personalized online experiences boost the effectiveness of online marketing initiatives and the statistics prove this out. Personalized web experiences can help increase online conversion rates by 70% -- that’s a huge number.1  And more than three quarters of consumers indicate that they’ve made additional online purchases based on personalized product recommendations.2Now if only this airline would get on board with delivering a more personalized online customer experience. I’d certainly be happier and more likely to spring for one of their promotional offers. And by targeting relevant offers on their home page to appropriate segments of their site visitors, I bet they’d be happier and generating additional revenue too. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}  ***** If you're interested in hearing more perspectives on the benefits of demonstrating that you know your customers by delivering a more personalized experience, check out this white paper on creating a successful and meaningful customer experience on the web.  Also catch the video below on the business value of CX in attracting new customers featuring Oracle's VP of Customer Experience Strategy, Brian Curran. 1 Search Engine Watch 2 Marketing Charts

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• Class Loading Deadlocks

  - by tomas.nilsson

  Mattis follows up on his previous post with one more expose on Class Loading Deadlocks As I wrote in a previous post, the class loading mechanism in Java is very powerful. There are many advanced techniques you can use, and when used wrongly you can get into all sorts of trouble. But one of the sneakiest deadlocks you can run into when it comes to class loading doesn't require any home made class loaders or anything. All you need is classes depending on each other, and some bad luck. First of all, here are some basic facts about class loading: 1) If a thread needs to use a class that is not yet loaded, it will try to load that class 2) If another thread is already loading the class, the first thread will wait for the other thread to finish the loading 3) During the loading of a class, one thing that happens is that the <clinit method of a class is being run 4) The <clinit method initializes all static fields, and runs any static blocks in the class. Take the following class for example: class Foo { static Bar bar = new Bar(); static { System.out.println("Loading Foo"); } } The first time a thread needs to use the Foo class, the class will be initialized. The <clinit method will run, creating a new Bar object and printing "Loading Foo" But what happens if the Bar object has never been used before either? Well, then we will need to load that class as well, calling the Bar <clinit method as we go. Can you start to see the potential problem here? A hint is in fact #2 above. What if another thread is currently loading class Bar? The thread loading class Foo will have to wait for that thread to finish loading. But what happens if the <clinit method of class Bar tries to initialize a Foo object? That thread will have to wait for the first thread, and there we have the deadlock. Thread one is waiting for thread two to initialize class Bar, thread two is waiting for thread one to initialize class Foo. All that is needed for a class loading deadlock is static cross dependencies between two classes (and a multi threaded environment): class Foo { static Bar b = new Bar(); } class Bar { static Foo f = new Foo(); } If two threads cause these classes to be loaded at exactly the same time, we will have a deadlock. So, how do you avoid this? Well, one way is of course to not have these circular (static) dependencies. On the other hand, it can be very hard to detect these, and sometimes your design may depend on it. What you can do in that case is to make sure that the classes are first loaded single threadedly, for example during an initialization phase of your application. The following program shows this kind of deadlock. To help bad luck on the way, I added a one second sleep in the static block of the classes to trigger the unlucky timing. Notice that if you uncomment the "//Foo f = new Foo();" line in the main method, the class will be loaded single threadedly, and the program will terminate as it should. public class ClassLoadingDeadlock { // Start two threads. The first will instansiate a Foo object, // the second one will instansiate a Bar object. public static void main(String[] arg) { // Uncomment next line to stop the deadlock // Foo f = new Foo(); new Thread(new FooUser()).start(); new Thread(new BarUser()).start(); } } class FooUser implements Runnable { public void run() { System.out.println("FooUser causing class Foo to be loaded"); Foo f = new Foo(); System.out.println("FooUser done"); } } class BarUser implements Runnable { public void run() { System.out.println("BarUser causing class Bar to be loaded"); Bar b = new Bar(); System.out.println("BarUser done"); } } class Foo { static { // We are deadlock prone even without this sleep... // The sleep just makes us more deterministic try { Thread.sleep(1000); } catch(InterruptedException e) {} } static Bar b = new Bar(); } class Bar { static { try { Thread.sleep(1000); } catch(InterruptedException e) {} } static Foo f = new Foo(); }

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• Ad-hoc taxonomy: owning the chess set doesn't mean you decide how the little horsey moves

  - by Roger Hart

  There was one of those little laugh-or-cry moments recently when I heard an anecdote about content strategy failings at a major online retailer. The story goes a bit like this: successful company in a highly commoditized marketplace succeeds on price and largely ignores its content team. Being relatively entrepreneurial, the founders are still knocking around, and occasionally like to "take an interest". One day, they decree that clothing sold on the site can no longer be described as "unisex", because this sounds old fashioned. Sad now. Let me just reiterate for the folks at the back: large retailer, commoditized market place, differentiating on price. That's inherently unstable. Sooner or later, they're going to need one or both of competitive differentiation and significant optimization. I can't speak for the latter, since I'm hypothesizing off a raft of rumour, but one of the simpler paths to the former is to become - or rather acknowledge that they are - a content business. Regardless, they need highly-searchable terminology. Even in the face of tooth and claw resistance to noticing the fundamental position content occupies in driving sales (and SEO) on the web, there's a clear information problem here. Dilettante taxonomy is a disaster. Ok, so this is a small example, but that kind of makes it a good one. Unisex probably is the best way of describing clothing designed to suit either men or women interchangeably. It certainly takes less time to type (and read). It's established terminology, and as a single word, it's significantly better for web readability than a phrasal workaround. Something like "fits men or women" is short, by could fall foul of clause-level discard in web scanning. It's not an adjective, so for intuitive reading it's never going to be near the start of a title or description. It would also clutter up search results, and impose cognitive load in list scanning. Sorry kids, it's just worse. Even if "unisex" were an archaism (which it isn't), the only thing that would weigh against its being more usable and concise terminology would be evidence that this archaism were hurting conversions. Good luck with that. We once - briefly - called one of our products a "Can of worms". It was a bundle in a bug-tracking suite, and we thought it sounded terribly cool. Guess how well that sold. We have information and content professionals for a reason: to make sure that whatever we put in front of users is optimised to meet user and business goals. If that thinking doesn't inform style guides, taxonomy, messaging, title structure, and so forth, you might as well be finger painting.

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• On the Fourth Day of the SQL Series...

  - by andyleonard

  Introduction Brent Ozar ( Blog | @BrentO ) has done it again - started something. This time it's The Twelve Days of SQL Series . I was passed the baton from David Stein ( Blog | @made2mentor ) who covered Day 3 with a tribute to his favorite post . And Now, My Selection: I liked Rafael Salas' ( Blog | @RafSalas ) post entitled Denali CTP 1: SSIS Parameters – Bring Them On! Rafael is a friend and fellow SSIS guy. In this post he does a good job pointing out the differences between SSIS Parameters...(read more)

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• Novell's Next SUSE Linux Appliance Move: Enterprises

  <b>The VAR Guy:</b> "Next up, Novell will turn its SUSE Linux attention to enterprise developers, according to Novell Channel Chief John Dragoon"

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• Squeezing hardware

  - by [email protected]

  It's very common that high availability means duplicate hardware so costs grows up.Nowadays, CIOs and DBAs has the main challenge of reduce the money spent increasing the performance and the availability. Since Grid Infrastructure 11gR2, there is a new feature that helps them to afford this challenge: Server PoolsNow, in Grid Infrastructure 11gR2, you can define server pools across the cluster setting up the minimum number of servers, the maximum and how important is the pool.For example:Consider  that "Velasco, Boixeda & co"  has 3 apps in a 6 servers cluster.First One is the main core business appSecond one is Mid RangeAnd third it's a database not very important.We Define the following resource requirements for expected workload:1- Main App 2 servers required2- Mid Range App requires 1 server3- Is not a required app in case of disasterThe we define 3 server pools across the cluster:1- Main pool min two servers, max three servers, importance four2- Mid pool, min one server max two servers, importance two3- test pool,min zero servers, max one server, importance oneSo the initial configuration is:-Main pool has three servers-Mid pool has two servers-Test pool has one serverLogically, we can see the cluster like this:If any server fails, the following algorithm will be applied:1.-The server pool of least importance2.-IF server pools are of the same importance,   THEN then the Server Pool that has more than its defined minimum servers Is chosenHope it helps 

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• OpenGL ES 2.0: Filtering Polygons within VBO

  - by Bunkai.Satori

  Say, I send 10 polygon pairs (one polygon pair == one 2d sprite == one rectangle == two triangles) into OpenGL ES 2.0 VBO. The 10 polygon pairs represent one animated 2D object consisting of 10 frames. The 10 frames, of course, can not be rendered all at the same time, but will be rendered in particular order to make up smooth animation. Would you have an advice, how to pick up proper polygon pair for rendering (4 vertices) inside Vertex Shader from the VBO? Creating separate VBO for each frame would end up with thousands of VBOs, which is not the right way of doing it. I use OpenGL ES 2.0, and VBOs for both Vertices and Indices.

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• Seeking glass lcd montiors with LED backlight

  - by dlamblin

  The only LCD monitors with glass fronts and LED back-lighting I can find are the ones by Apple. And they only sell a 24" one at 2.4x the price of any other 24" monitor at 1920x1200, and a 30" one, which honestly I can't put on my desk. Oh, and the 24" one uses a mini-display port plug only. So I'd be out of luck until there's display side adapter available. I am generally looking for a 16:10 or 4:3 rather than 16:9 monitor. It would be awesome if someone could find another, cheaper, monitor that isn't fronted by a plastic film, but rather with glass. It would be double awesome if said monitor was also 120hz so that I can use nVidia's 3D goggles. Update: One month and 16 days later I seem to not be the only one that can't find another glass based computer lcd monitor. LED backlighting is available though.

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• Attach to Process in Visual Studio

  - by Daniel Moth

  One option for achieving step 1 in the Live Debugging process is attaching to an already running instance of the process that hosts your code, and this is a good place for me to talk about debug engines. You can attach to a process by selecting the "Debug" menu and then the "Attach To Process…" menu in Visual Studio 11 (Ctrl+Alt+P with my keyboard bindings), and you should see something like this screenshot: I am not going to explain this UI, besides being fairly intuitive, there is good documentation on MSDN for the Attach dialog. I do want to focus on the row of controls that starts with the "Attach to:" label and ends with the "Select..." button. Between them is the readonly textbox that indicates the debug engine that will be used for the selected process if you click the "Attach" button. If you haven't encountered that term before, read on MSDN about debug engines. Notice that the "Type" column shows the Code Type(s) that can be detected for the process. Typically each debug engine knows how to debug a specific code type (the two terms tend to be used interchangeably). If you click on a different process in the list with a different code type, the debug engine used will be different. However note that this is the automatic behavior. If you believe you know best, or more typically you want to choose the debug engine for a process using more than one code type, you can do so by clicking the "Select..." button, which should yield a "Select Code Type" dialog like this one: In this dialog you can switch to the debug engine you want to use by checking the box in front of your desired one, then hit "OK", then hit "Attach" to use it. Notice that the dialog suggests that you can select more than one. Not all combinations work (you'll get an error if you select two incompatible debug engines), but some do. Also notice in the list of debug engines one of the new players in Visual Studio 11, the GPU debug engine - I will be covering that on the C++ AMP team blog (and no, it cannot be combined with any others in this release). Comments about this post by Daniel Moth welcome at the original blog.

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• Leaving a SQL Server DBA Job Gracefully

  You’re leaving your current employer for a new opportunity and want to make the move as smooth as possible. You don’t want to burn your bridges and want to make sure that everything you’ve left behind can be managed by the people you’ve left behind or the DBA who is replacing you. So, you’ve done your handover documentation and trained up the new guy. You definitely don’t want to be that DBA who is cursed the week after they leave when their network account is disabled and a bunch of stuff ‘breaks’.

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• Paper on Linux memory access techniques sought

  - by James

  Over on stackoverflow someone posted a link to a paper written by a Linux kernel engineer about how to use computers and RAM. He started off by explaining how RAM works (right down to the flip-flops) and then went on to discuss performance problems associated with operations on matrices (column vs row accesses), offered solutions and then dealt with some stuff MMX instructions can do. Sorry it's a bit vague but I can't find it anywhere. I think the guy had a Scandinavian name, possibly Anders

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• GPLv2 - Multiple AI chess engines to bypass GPL

  - by Dogbert

  I have gone through a number of GPL-related questions, the most recent being this one: http://stackoverflow.com/questions/3248823/legal-question-about-the-gpl-license-net-dlls/3249001#3249001 I'm trying to see how this would work, so bear with me. I have a simple GUI interface for a game of Chess. It essentially can send/receive commands to/from an external chess engine (ie: Tong, Fruit, etc). The application/GUI is similar in nature to XBoard ( http://www.gnu.org/software/xboard/ ), but was independently designed. After going through a number of threads on this topic, it seems that the FSF considers dynamically linking against a GPLv2 library as a derivative work, and that by doing so, the GPLv2 extends to my proprietary code, and I must release the source to my entire project. Other legal precedents indicate the opposite, and that dynamic linking doesn't cause the "viral" effect of the GPL to propagate to my proprietary code. Since there is no official consensus that can give a "hard-and-fast" answer to the dynamic linking question, would this be an acceptable alternative: I build my chess GUI so that it sends/receives the chess engine AI logic as text commands from an external interface library that I write The interface library I wrote itself is then released under the GPL The interface library is only used to communicate via a generic text pipe to external command-line chess engines The chess engine itself would be built as a command-line utility rather than as a library of any sort, and just sends strings in the Universal Chess Interface of Chess Engine Communication Protocol ( http://en.wikipedia.org/wiki/Chess_Engine_Communication_Protocol ) format. The one "gotcha" is that the interface library should not be specific to one single GPL'ed chess engine, otherwise the entire GUI would be "entirely dependent" on it. So, I just make my interface library so that it is able to connect to any command-line chess engine that uses a specific format, rather than just one unique engine. I could then include pre-built command-line-app versions of any of the chess engines I'm using. Would that sort of approach allow me to do the following: NOT release the source for my UI Release the source of the interface library I built (if necessary) Use one or more chess engines and bundle them as external command-line utilities that ship with a binary version of my UI Thank you.

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• SQL Server v.Next (Denali) : More on contained databases and "contained users"

  - by AaronBertrand

  One of the reasons for contained databases (see my previous post ) is to allow for a more seamless transition when moving a database from one server to another. One of the biggest complications in doing so is making sure that all of the logins are in place on the new server. Contained databases help solve this issue by creating a new type of user: a database-level user with a password. I want to stress that this is not the same concept as a user without a login , which serves a completely different...(read more)

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• Switch interface implementation using configuration

  - by Marcos

  We want to allow the same core service to be either fully implemented or, as other option, to be a proxy toward a client legacy system (via a WSDL for example). In that way, we have both implementation (proxy & full) and we switch which one to use in the configuration of the app. So in a nutshell, Some desired features: Two different implementation (proxy, full) instead of one implementation with a switch inside Switch implementation using configuration: dependency injection? reflection? Nice-to-have: the packaged delivered to the client doesn’t have to change depending on the choice between proxy or full Nice-to-have: Client can develop their custom implementation of the Core Interface and configure the applciation to use that one With this background, the question is: What alternatives we have to choose one implementation or other of an interface just changing configuration? Thanks

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• Gnome keyring doesn't unlock after loging in using Pam-face-authentication.

  - by Gaurav Butola

  I am using http://pam-face-authentication.org/ to log into my system using face detection and it is working just great except for one thing,The authentication runs out of the box, but it doesn't unlock my keyring. So after loging into my system, I see my desktop and everything normally but then a password prompt pops-up asking for Gnome-keyring, I think if it can log me into the system just fine then it should also be able to unlock the gnome-kerying. This guy also have the same issue -- https://bugs.launchpad.net/gdm/+bug/479881/comments/4

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• Duplicate IP address detection with multiple NICs

  - by sfink

  I am using arping -D to detect duplicate IP addresses within a network when setting up servers. (The network is controlled by someone else, and we have had many issues with IP allocation in the past.) It works fine as long as my host has a single NIC on a given VLAN, but when my host has more than one (I have one with 9 NICs on one VLAN and 1 on the other), arping -D always returns false collisions. The problem is that all 9 of my NICs respond to an ARP request for any of the IPs on those NICs. (These are real physical NICs, not aliases or anything.) I send out one ARP request packet, and get 9 ARP is-at ARP replies, one for each MAC address. I could implement my own solution by sniffing packets and checking for any replies with a MAC address other than the local NICs', but it seems like there ought to be an easier way.

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• Web Security Threats on the Rise, Report Finds

  It may not be Tony Soprano on the Web, but a new security report finds that wise-guy hackers have become increasingly organized....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Gawker Passwords

  - by Nick Harrison

  There has been much news about the hack of the Gawker web sites. There has even been an analysis of the common passwords found. This list is embarrassing in many ways. The most common password was "123456". The second most common password was "password". Much has also been written providing advice on how to create good passwords. This article provides some interesting advice, none of which should be taken. Anyone reading my blog, probably already knows the importance of strong passwords, so I am not going to reiterate the reasons here. My target audience is more the folks defining password complexity requirements. A user cannot come up with a strong password, if we have complexity requirements that don't make sense. With that in mind, here are a few guidelines:  Long Passwords Insist on long passwords. In some cases, you may need to change to allow a long password. I have seen many places that cap passwords at 8 characters. Passwords need to be at least 8 characters minimal. Consider how much stronger the passwords would be if you double the length. Passwords that are 15-20 characters will be that much harder to crack. There is no need to have limit passwords to 8 characters. Don't Require Special Characters Many complexity rules will require that your password include a capital letter, a lower case letter, a number, and one of the "special" characters, the shits above the number keys. The problem with such rules is that the resulting passwords are harder to remember. It also means that you will have a smaller set of characters in the resulting passwords. If you must include one of the 9 digits and one of the 9 "special" characters, then you have dramatically reduced the character set that will make up the final password. Two characters will be one of 10 possible values instead of one of 70. Two additional characters will be one of 26 possible characters instead of a 70 character potential character set. If you limit passwords to 8 characters, you are left with only 7 characters having the full set of 70 potential values. With these character restrictions in place, there are 1.6 x1012 possible passwords. Without these special character restrictions, but allowing numbers and special characters, you get a total of 5.76x1014 possible passwords. Even if you only allowed upper and lower case characters, you will still have 2.18X1014 passwords. You can do the math any number of ways, requiring special characters will always weaken passwords. Now imagine the number of passwords when you require more than 8 characters.  If you are responsible for defining complexity rules, I urge you to take these guidelines into account. What other guidelines do you follow?

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• Part 5, Moving Forum threads from CommunityServer to DotNetNuke

  - by Chris Hammond

  This is the fifth post in a series of blog posts about converting from CommunityServer to DotNetNuke. A brief background: I had a number of websites running on CommunityServer 2.1, I decided it was finally time to ditch CommunityServer due to the change in their licensing model and pricing that made it not good for the small guy. This series of blog posts is about how to convert your CommunityServer based sites to DotNetNuke . Previous Posts: Part 1: An Introduction Part 2: DotNetNuke Installation...(read more)

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• RemoteApp Security Warning

  - by nairware

  I have a Windows 2012 Standard x64 RemoteApps RDWeb portal where I can launch apps. We have one remote app in particular which is RDP (mstsc.exe). Whenever a user launches it, they receive three different prompts--the second one is this alert (shown below). How can I get rid of this alert? I have other RemoteApps launching as well, and they do not throw errors or alerts like this one. And they are applications with the .exe extension, so I do not understand what is so unique about the RDP RemoteApp that would cause this alert. One thing perhaps worth mentioning is this particular RDP remote app points directly to the mstsc.exe executable residing on a particular session host/terminal server (as shown in the "From" value of the warning). As such, a gateway server would not be used to load-balance and choose the RDP client launched from a session host at random. This RDP RemoteApp is explicitly associated with one particular terminal server.

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• How to Omit the Page Number From the First Page of a Word 2013 Document Without Using Sections

  - by Lori Kaufman

  Normally, the first page, or cover page, of a document does not have a page number or other header or footer text. You can avoid putting a page number on the first page using sections, but there is an easier way to do this. If you don’t plan to use sections in any other part of your document, you may want to avoid using them completely. We will show you how to easily take the page number off the cover page and start the page numbering at one on the second page of your document by simply using a footer (or a header) and changing one setting. Click the Page Layout tab. In the Page Setup section of the Page Layout tab, click the Page Setup dialog box launcher icon in the lower, right corner of the section. On the Page Setup dialog box, click the Layout tab and select the Different first page check box in the Headers and footers section so there is a check mark in the box. Click OK. You’ll notice there is no page number on the first page of your document now. However, you might want the second page to be page one of your document, only to find it is currently page two. To change the page number on the second page to one, click the Insert tab. In the Header & Footer section of the Insert tab, click Page Number and select Format Page Numbers from the drop-down menu. On the Page Number Format dialog box, select Start at in the Page numbering section. Enter 0 in the edit box and click OK. This allows the second page of your document to be labeled as page one. You can use the drop-down menu on the Format Page Numbers button in the Header & Footer section of the Insert tab to add page numbers to your document as well. Easily insert formatted page numbers at the top or bottom of the page or in the page margins. Use the same menu to remove page numbers from your document.     

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• Novell Rejects Takeover Bid, But Welcomes Other Bidders

  <b>The VAR Guy:</b> "Novell&#8217;s board has considered and rejected an unsolicited $2 billion takeover bid from Elliott Associates, a hedge fund that wants to swallow SUSE Linux and Novell&#8217;s other core products."

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• UNHCR and Stanyslas Matayo Receive Duke's Choice Award 2012

  - by Geertjan

  This year, NetBeans Platform applications winning Duke's Choice Awards were not only AgroSense, by Ordina in the Netherlands, and the air command and control system by NATO... but also Level One, the UNHCR registration and emergency management system. Unfortunately, Stanyslas Matayo, the architect and lead engineer of Level One, was unable to be at JavaOne to receive his award. It would have been really cool to meet him in person, of course, and he would have joined the NetBeans Party and NetBeans Day, as well as the NetBeans Platform panel discussions that happened at various stages throughout JavaOne. Instead, he received his award at Oracle Day 2012 Nairobi, some days ago, where he presented Level One and received the Duke's Choice Award: Level One is the UNHCR (UN refugee agency) application for capturing information on the first level details of refugees in an emergency context. In its recently released initial version, the application was used in Niger to register information about families in emergency contexts. Read more about it here and see the screenshot below. Congratulations, Stanyslas, and the rest of the development team working on this interesting and important project!

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• How do you make a randomly generated url address after form input?

  - by pmal10

  this is my first time ever posting on a Stackexchange website so I don't know much but my friend, a guy named Ethan know. But, to get on topic, I have a problem or question. Is there a way to get a URL from what you posted? I don't want to use the GET function on the post, because what I want to make is something like this: http://testwebsiteblahblahblah.com/forminput?formID=817 Is there a way to do it with JavaScript, HTML (CSS), ASP, or PHP ?

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• Make Sure to Use a ‘Dog Friendly’ Ringtone Next Time [Humorous Image]

  - by Asian Angel

  Apparently the dog found your taste in ringtones on the new Blackberry to be lacking… Gave this guy a new Blackberry last week. He brought it back in today… [via Reddit Tech Support Gore] Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder? Why Your Android Phone Isn’t Getting Operating System Updates and What You Can Do About It How To Delete, Move, or Rename Locked Files in Windows

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