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  • mp3 codecs cannot be installed no software is actually installing

    - by joseph michore
    My Rythm box player cannot play mp3 and iget this error "GStreamer extra plugins cannot be installed on your computer type (i386) Either the application requires special hardware features or the vendor decided to not support your computer type" if i go to software center i get this error The repository may no longer be available or could not be contacted because of network problems. If available an older version of the failed index will be used. Otherwise the repository will be ignored. Check your network connection and ensure the repository address in the preferences is correct. in shot i have tried to dowload deb softs i still get the error above .so i have downloaded tar.gz and i have installed using terminal but i get another error of gcc c++ insanity check failure! i ask my self what i am supposed to do nothing is working nothing at all yet i have to run my bussiness help urgently before i collapse and choose to die!

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  • wakeonlan from remote host

    - by takeshin
    I have setup wake on lan service on my server. Everything works fine on local area network: root@server$: poweroff user@local$ wakeonlan AA:BB:CC:DD:EE:FF and the server wakes up. AA:BB:CC:DD:EE:FF is a MAC address of my server, which has IP 192.168.1.2 and hostname: example.com. It is connected to the router, which has IP 192.168.1.1 (public: xxx.xxx.xxx.xxx) When the server is up, I can ping: ping example.com or login via ssh: ssh [email protected] So far, so good. Now I'm able to wake the server up from local area, but how to wake the server from the remote location? I tried: user@local$ wakeonlan -i xxx.xxx.xxx.xxx AA:BB:CC:DD:EE:FF, but it does not work (nothing happens;). Do I have to configure my router somehow to forward magic packets? How?

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  • Will it hurt my website's SEO friendliness if I host a french targetted website at, let's say, godaddy.com?

    - by Suraj
    Hi guys, I have read that the server location is important for a website to be SEO friendly. I am planning to build a website from scratch which is targetted mainly to french audience (in france), but I am planning to host the web site at godaddy.com. My concern is will it hurt the website SEO friendliness? Or do you recommend me to host the website in france itself? I have also read that I need to have a static IP Address. If it's true, can anyone explain me for what reason? Can anyone suggest me some good web hosting companies, prefereable in france? Thanks in advance!

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  • Wednesday at OpenWorld: Identity Management

    - by Tanu Sood
    Divide and conquer! Yes, divide and conquer today at Oracle OpenWorld with your colleagues to make the most of all things Identity Management since there’s a lot going on. Here’ the line-up for today: Wednesday, October 3, 2012 CON9458: End End-User-Managed Passwords and Increase Security with Oracle Enterprise Single Sign-On Plus 10:15 a.m. – 11:15 a.m., Moscone West 3008 Most customers have a broad variety of applications (internal, external, web, client server, host etc) and single sign-on systems that extend to some, but not all systems. This session will focus on how customers are using enterprise single sign-on can help extend single sign-on to virtually any application, without costly application modification while laying a foundation that will enable integration with a broader identity management platform. CON9494: Sun2Oracle: Identity Management Platform Transformation 11:45 a.m. – 12:45 p.m., Moscone West 3008 Sun customers are actively defining strategies for how they will modernize their identity deployments. Learn how customers like Avea and SuperValu are leveraging their Sun investment, evaluating areas of expansion/improvement and building momentum. CON9631: Entitlement-centric Access to SOA and Cloud Services 11:45 a.m. – 12:45 p.m., Marriott Marquis, Salon 7 How do you enforce that a junior trader can submit 10 trades/day, with a total value of $5M, if market volatility is low? How can hide sensitive patient information from clerical workers but make it visible to specialists as long as consent has been given or there is an emergency? In this session, Uberether and HerbaLife take the stage with Oracle to demonstrate how you can enforce such entitlements on a service not just within your intranet but also right at the perimeter. CON3957 - Delivering Secure Wi-Fi on the Tube as an Olympics Legacy from London 2012 11:45 a.m. – 12:45 p.m., Moscone West 3003 In this session, Virgin Media, the U.K.’s first combined provider of broadband, TV, mobile, and home phone services, shares how it is providing free secure Wi-Fi services to the London Underground, using Oracle Virtual Directory and Oracle Entitlements Server, leveraging back-end legacy systems that were never designed to be externalized. As an Olympics 2012 legacy, the Oracle architecture will form a platform to be consumed by other Virgin Media services such as video on demand. CON9493: Identity Management and the Cloud 1:15 p.m. – 2:15 p.m., Moscone West 3008 Security is the number one barrier to cloud service adoption.  Not so for industry leading companies like SaskTel, ConAgra foods and UPMC. This session will explore how these organizations are using Oracle Identity with cloud services and how some are offering identity management as a cloud service. CON9624: Real-Time External Authorization for Middleware, Applications, and Databases 3:30 p.m. – 4:30 p.m., Moscone West 3008 As organizations seek to grant access to broader and more diverse user populations, the importance of centrally defined and applied authorization policies become critical; both to identify who has access to what and to improve the end user experience.  This session will explore how customers are using attribute and role-based access to achieve these goals. CON9625: Taking Control of WebCenter Security 5:00 p.m. – 6:00 p.m., Moscone West 3008 Many organizations are extending WebCenter in a business to business scenario requiring secure identification and authorization of business partners and their users. Leveraging LADWP’s use case, this session will focus on how customers are leveraging, securing and providing access control to Oracle WebCenter portal and mobile solutions. EVENTS: Identity Management Customer Advisory Board 2:30 p.m. – 3:30 p.m., Four Seasons – Yerba Buena Room This invitation-only event is designed exclusively for Customer Advisory Board (CAB) members to provide product strategy and roadmap updates. Identity Management Meet & Greet Networking Event 3:30 p.m. – 4:30 p.m., Meeting Session 4:30 p.m. – 5:30 p.m., Cocktail Reception Yerba Buena Room, Four Seasons Hotel, 757 Market Street, San Francisco The CAB meeting will be immediately followed by an open Meet & Greet event hosted by Oracle Identity Management executives and product management team. Do take this opportunity to network with your peers and connect with the Identity Management customers. For a complete listing, refer to the Focus on Identity Management document. And as always, you can find us on @oracleidm on twitter and FaceBook. Use #oow and #idm to join in the conversation.

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  • Best Practices of Performance Management Plan (PMP)

    - by Robert Story
    Upcoming WebcastTitle: Best Practices of Performance Management Plan (PMP)Date: April 22, 2010Time: 11 AM EST / 8 AM PST / 8.30 PM IST  Product Family: EBS HRMS SummaryThis webcast will cover the best practices of Performance Management Plan(PMP) in very common scenarios. The best practices will address major issues around plan dates, new hire, manager transfer and related events. The session will also cover HRMS Patching Strategy, Key References and various customer communication channels.A short, live demonstration (only if applicable) and question and answer period will be included.Click here to register for this session....... ....... ....... ....... ....... ....... .......The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • Rails solution for mobile-specific content filter?

    - by Damien Roche
    To note, I'm not interested in simply 'hiding' content for mobile devices, I want to filter out that content completely. I'm also not trying to address the issue by building a mobile specific interface (mob.example.com). There was another question regarding something similar: How do I prevent useless content load on the page in responsive design? The solution, in that post, was to set a session during the initial request, and then use the session to filter content on subsequent requests. I primarily develop in Rails, and I'm wondering if there are any gems or ruby-specific solutions to this problem?

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  • scalablity of Scala over Java

    - by Marcus
    I read an article that says Scala handles concurrency better than Java. http://www.theserverside.com/feature/Solving-the-Scalability-Paradox-with-Scala-Clojure-and-Groovy ...the scalability limitation is confined specifically to the Java programming language itself, but it is not a limitation of the Java platform as a whole... The scalability issues with Java aren't a new revelation. In fact, plenty of work has been done to address these very issues, with two of the most successful projects being the programming languages named Scala and Clojure... ...Scala is finding ways around the problematic thread and locking paradigm of the Java language... How is this possible? Doesn't Scala use Java's core libraries which brings all the threading and locking issues from Java to Scala?

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  • Redehost Transforms Cloud & Hosting Services with MySQL Enterprise Edition

    - by Mat Keep
    RedeHost are one of Brazil's largest cloud computing and web hosting providers, with more than 60,000 customers and 52,000 web sites running on its infrastructure. As the company grew, Redehost needed to automate operations, such as system monitoring, making the operations team more proactive in solving problems. Redehost also sought to improve server uptime, robustness, and availability, especially during backup windows, when performance would often dip. To address the needs of the business, Redehost migrated from the community edition of MySQL to MySQL Enterprise Edition, which has delivered a host of benefits: - Pro-active database management and monitoring using MySQL Enterprise Monitor, enabling Redehost to fulfil customer SLAs. Using the Query Analyzer, Redehost were able to more rapidly identify slow queries, improving customer support - Quadrupled backup speed with MySQL Enterprise Backup, leading to faster data recovery and improved system availability - Reduced DBA overhead by 50% due to the improved support capabilities offered by MySQL Enterprise Edition. - Enabled infrastructure consolidation, avoiding unnecessary energy costs and premature hardware acquisition You can learn more from the full Redehost Case Study Also, take a look at the recently updated MySQL in the Cloud whitepaper for the latest developments that are making it even simpler and more efficient to develop and deploy new services with MySQL in the cloud

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  • FTP GoDaddy Issues

    - by Brian McCarthy
    Is there a special port for godaddy servers? Do I have to call them to enable ftp support? I can login w the username and password on the control panel on godaddy.com but not on ftp. I'm not sure what I'm doing wrong. I tried using Filezilla and CuteFTP Pro using port 21 but w/ no luck. Go Daddy's Instructions are: 1.FTP Address or Hostname: Your Domain Name 2.FTP Username & Password: You selected both of these during account creation 3.Start Directory: You should leave this blank or include a single forward slash (i.e. /) 4.FTP Port: You should enter Standard, or 21. •FTP Client. ( ?Filezilla, ?WS-FTP, ?CuteFTP Pro, ?AceFTP ) Thanks!

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  • Error 1130 connecting to MySQL on Ubuntu Server 12.04

    - by maGz
    I hope this is the right place for this...I currently am running Ubuntu Server 12.04 through VirtualBox on a Windows 7 host. I am trying to connect to the VM's MySQL engine using MyDB Studio for MySQL, and when I enter my MySQL login credentials, it gives me the following error back: Error 1130: Host '192.168.56.1' is not allowed to connect to this MySQL server I am running the VM with Adapter 1 enabled for NAT, and Adapter 2 enabled for Host-only Adapter. eth0 10.0.2.15 and eth1 192.168.56.21. I can connect to Apache at 192.168.56.21, and through PhpMyAdmin, everything works as it should. I did edit the /etc/mysql/my.cnf file and commented out the line bind-address = 127.0.0.1 by adding a # in front of it - I thought that this should have allowed remote connections. Any ideas on how I can solve this? What could be wrong? EDIT: I am trying to connect as 'root'. EDIT: SOLVED!!

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  • ddclient - wont update Invalid Keyword for 'ip' =

    - by stueng
    /etc/ddclient.conf use=web, web=checkip.dyndns.org/, web-skip='IP Address' protocol=easydns ssl=yes server=members.easydns.com login=stueng password='****' home.***.** /var/log/syslog Jun 4 13:02:34 XBMCuntu ddclient[10554]: WARNING: file /var/cache/ddclient/ddclient.cache, line 3: Invalid Value for keyword 'ip' = '' Jun 4 13:02:34 XBMCuntu ddclient[10554]: WARNING: skipping update of home.***.** from <nothing> to 90.193.*.*. Jun 4 13:02:34 XBMCuntu ddclient[10554]: WARNING: last updated <never> but last attempt on Mon Jun 4 13:01:57 2012 failed. Jun 4 13:02:34 XBMCuntu ddclient[10554]: WARNING: Wait at least 5 minutes between update attempts. Help?

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  • please help setup apache webserver and domain forwarding

    - by bemonolit
    Situation: I have Apache2 server with Linux Ubuntu OS 11.10. Then I install a PhP5, MyAdmin, DNS server, LAMP server, MY SQL server. This is what I have done: - check localhost 127.0.0.1 and it works! - edit index.html default webpage located in /var/www - change my IP address to static - restart /etc/init.d/apache2 restart {OK} - bought a domain name - turn off Firewall on my router Now I need Your HELP! Please tell me how and what needs to be done that other people around the world can type my domain name and connect to my server and default web page index.html located in /var/www? I do not care about security. I changed permission on /var/www/to 777 for the moment , because I want to host my simple website or webpage but only on my local server. THANK YOU this is my first server and I guess YOU got the point. And thanks for help.If possible step by step.

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  • Linux Mint: How do I autorun rdp script?

    - by Rommel
    HI to all my name is Rommel... I'm new to Linux system coz im more into windows, but now i wanna try Linux os. I have this Linux Mint and i installed it on to one of my desktop PC, i have downloaded and installed freerdp-x11 for me to connect into my windows terminal server...The thing that I really need help is, i want the terminal command line to connect automatically to the windows terminal server so that every time i boot my Linux Mint pc i wouldn't have to keep typing "xfreerdp 000.000.0.000" on the terminal command line...Is there a script for it..???? PLease guys i really need your help on this... You can email me at this address: [email protected] or [email protected] Thanks in advance.

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  • How does landscape calculate free memory?

    - by David Planella
    I'm trying to debug an OOM situation in an Ubuntu 12.04 server, and looking at the Memory graphs in Landscape, I noticed that there wasn't any serious memory usage spike spike. Then I looked at the output of the free command and I wasn't quite sure how both memory usage results relate to each other. Here's landscape's output on the server: $ landscape-sysinfo System load: 0.0 Processes: 93 Usage of /: 5.6% of 19.48GB Users logged in: 1 Memory usage: 26% IP address for eth0: - Swap usage: 2% Then I run the free command and I get: $ free -m total used free shared buffers cached Mem: 486 381 105 0 4 165 -/+ buffers/cache: 212 274 Swap: 255 7 248 I can understand the 2% swap usage, but where does the 26% memory usage come from?

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  • how can i bridge my LAN port to batman-adv?

    - by rubo77
    On Ubuntu 12.04 I have my Laptop connected to and part of a batman network. So my Laptop is meshing with the net. The script I used is this How can I install a bridge, that will allow another host laptop to get internet through my Laptop? I tried this: service network-manager stop batctl if add eth0 apt-get install bridge-utils I added this in /etc/network/interfaces auto br0 iface br0 inet static address 10.116.123.123 bridge_ports eth0 bridge_fd 5 bridge_stp no then ifconfig sais br0 Link encap:Ethernet Hardware Adresse 00:a0:d1:a9:db:da rubo78: inet Adresse:10.116.123.123 Bcast:0.0.0.0 Maske:255.255.255.255 bat0 Link encap:Ethernet Hardware Adresse 6e:8a:8f:f2:82:e3 inet Adresse:10.116.2.250 Bcast:10.116.255.255 Maske:255.255.0.0 ifup br0 batctl if eth0: active wlan0: active but I get no network on the host

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  • Error pages in ASP.NET

    - by koevoeter
    In ASP.NET you can retrieve the last unhandled exception via:(HttpContext.Current.)Server.GetLastError() // Server object is available as a property in Page and UserControl context This obviously only works in the same roundtrip. If you want to retrieve this information in your error page, you got a problem because the error page is not returned in the same roundtrip. The server responds with a redirect response and a new request to the error page is automatically sent. A common workaround would be to store the exception in your Session state from the Application_Error event in Global.asax. From ASP.NET 3.5 you can configure the redirect mode for error pages: <customErrors mode="On" defaultRedirect="~/Error.aspx" redirectMode="ResponseRewrite" /> This way the redirect response is not sent and the error page is returned right away. That implies that the browser is not aware of a page change and cannot reflect it in the address bar, so your original URL is not replaced with the URL of the error page, which might be what you actually want…

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  • How do early version numbers work for new products?

    - by Lord Torgamus
    I'm currently writing a small desktop application for a friend, but I'm doing it primarily as a learning experience for myself. In the spirit of getting educated and doing things The Right Way, I want to have version numbers for this app. My research brought up these related results What "version naming convention" do you use? How do you version your files (Version Numbers) Forked a project, where do my version numbers start? but none of them address numbering of alphas, betas, release candidates, &c. What are the conventions for version numbers below 1.0? I know they can go on for some time; for example, PuTTY has been around for at least a decade and is still only at version beta 0.60.

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  • What do I change in my domain name's DNS if I get a new Internet provider?

    - by johnny
    My company is about to get a new physical connection to the Internet, replacing the old provider. They, of course, are giving us the allotted IPs, Gateway, and DNS servers. My domain name is registered with a provider like Bluehost, GoDaddy, etc. When this new connection goes in, what do I change in the domain name providers DNS? I know to change what Host point to. That is my new IP address. But what about the name servers? I am confused because the company gave me IP addresses for the name servers, but at the provider is has a DNS server name like ns1.somedomain.com. Also, How do I update the Internet's DNS servers? Thanks.

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  • OS Analytics Post and Discussion

    - by Owen Allen
    Eran Steiner has written an interesting piece over on the Enterprise Manager blog about the OS Analytics feature of Ops Center. OS Analytics gives you a huge amount of information about the characteristics of managed operating systems and lets you track changes to these characteristics over time. Take a look; it's a useful feature. The OS Analytics feature is also the subject of the community call this week (Eran is leading that one too). It's at 11 am EST. To join the conference: Go to https://oracleconferencing.webex.com/oracleconferencing/j.php?ED=209833067&UID=1512092402&PW=NY2JhMmFjMmFh&RT=MiMxMQ%3D%3D If requested, enter your name and email address. If a password is required, enter the meeting password: oracle123 Click Join. To dial into the conference, dial 1-866-682-4770 (US/Canada) or go here for the numbers in other countries. The conference code is 7629343# and the security code is 7777#.

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  • Cannot connect to Onda GSM phone using network-manager

    - by marcobra
    On Oneiric unstable fully updated/upgraded using network-manager broadband connection with: ID 19d2:1015 ONDA Communication S.p.A. I want some hints to make a Onda GSM usbkey 19d2:1015 work? route show me Destination Gateway Genmask Flags Metric Ref Use Iface default * 0.0.0.0 U 0 0 0 usb0 link-local * 255.255.0.0 U 1000 0 0 usb0 It connects and the usb0 device get ip-address from the provider but I cannot get webpages (also typing a known ip in firefox) It seem to be something about routing default gw, there is no active firewall on this pc btw, all works using sakis3g or wvdial or gnome-ppp

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  • Architecture Forum in the North 2010 - Hosted by Black Marble

    - by Stuart Brierley
    On Thursday the 8th of December I attended the "Architecture Forum in the North 2010" hosted by Black Marble. The third time this annual event has been held, it was pitched as featuring Black Marble and Microsoft UK architecture experts focusing on “Tools and Methods for Architects.... a unique opportunity to provide IT Managers, IT and software architects from Northern businesses the chance to learn about the latest technologies and best practices from Microsoft in the field of Architecture....insightful information about the latest techniques, demonstrating how with Microsoft’s architecture tools and technologies you can address your current business needs." Following a useful overview of the Architecture features of Visual Studio 2010, the rest of the day was given over to various features and ways to make use of Microsoft's Azure offerings.  While I did feel that a wider spread of technologies could have been covered (maybe a bit of Sharepoint or BizTalk even), the technological and architectural overviews of the Azure platform were well presented, informative and useful. The day was well organised and all those involved were friendly and approachable for questions and discussions.  If you are in "the North" and get a chance to attend next year I would highly recommend it.

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  • Great event : Microsoft Visual Studio 2010 Launch @ Microsoft TechEd Blore

    - by sathya
    Great event : Microsoft Visual Studio 2010 Launch @ Microsoft TechEd Blore   I was really excited on attending the day 1 of Microsoft TechEd 2010 in Bangalore. This is the first Teched that am attending. The event was really fun filled with lot of knowledge sharing sessions and lots of goodies and gifts by the partners Initially the Event Started by Murthy's Session. He explained about the Developers relating to the 5 elements of nature (Pancha Boothaas) 1. Fire - Passion 2. Wave (Water) - Catch the right wave which we need to apply. 3. Earth - Connections and lots of opportunities around the world 4. Air -  Its whatever we breathe. Developers.. Without them nothing is possible. they are like the air 5. Sky - Cloud based applications   Next the Keynote and the announcement of Visual Studio by SomaSegar. List of things that he delivered his speech on : 1. Announcement of Visual Studio 2010 2. Announcement of .NET 4.0 3. Announcement of Silverlight later this week 4. What is the current Trend? Microsoft has done a research with many developers across the globe and have got the following feedback from the users. Get Lost (interrupted) - When we do some work and somebody is calling or interrepting by someother way we lose track of what we were doing and we need to do from the start Falling Behind- Technology gets updated  phenomenally over a period of time and developers always have a scenario like they are not in the state of the art technology and they always have a doubt whether they are staying updated. Lack of Collobaration - When a Manager asks a person what the team members have done and some might be done and some might not be and finally all are into a state like we dont know where we are. So they have addressed these 3 points in the VS 2010 by the following features : Get Lost - Some cool features which could overcome this. We have some Graphical interface. which could show what we have done and where we are. Some Zoom features in the code level. Falling Behind - Everything is based on .NET language base. 2010 has been built in such a way that if developers know the native language that's enough for building good applications. Lack of Collobaration - Some Dashboard Features which would show where exactly the project is. And a graphical user interface is shown on clicking which it directly drills down even to the code level. 5. An overview on all new features in VS 2010. 6. Some good demos of new features in VS 2010 by Polita and one more girl. Some of the new features included : 1. Team Explorer 2. Zoom in Code 3. Ribbon Development 4. Development in Single Platform for Windows Phone, XBox, Zune, Azure, Web Based and Windows based applications 5. Sequence Diagram Generation directly from code 6. Dashboards to show project status 7. Javascript and JQuery intellisense 8. Native support for JQuery 9. Packaging feature while deploying. 10. Generation of different versions of web.config like Web.Config.Production, Web.Config.Staging, etc. 11. IntelliTrace - Eliminating the "Not Reproducible" statement. 12. Automated User Interface Testing. At last in the closing of the day we had a great event called Demo Extravaganza, where lot of cool projects that were launched by Microsoft and also the projects that are under research were also shown. I got a lot of info about Bing today. BING really rocks!!! It has the following : 1. Visual Search 2. Product based search. For each product different menu filters were provided to make an advanced search 3. BING Maps was awesome!! It zoomed in to the street level and we can assume that we are the persons who are walking or running on the road and we can see the real objects like buildings moving by our side. 4. PhotoSynth was used in BING to show up all the images taken around the globe in a 3D format. 5. Formula - If we give some formula it automatically gives the value for the variable or derivation of expression Also some info about some kool touch apps which does an authentication and computation of Teched Attendee's Points that they have scored and the sessions attended. One guy won an XBOX in lucky draw as a gift. There were lot of Partner Stalls like Accenture,Intel,Citrix,MicroFocus,Telerik,infragistics,Sapient etc. Some Offers were provided for us like 50% off on Certifications, 1 free Elearning Course, etc. Stay tuned!! Wil update you on other events too..

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  • Oracle Announces the Winners of the 2014 Oracle Sustainability Innovation Award

    - by Evelyn Neumayr
    Oracle will be honoring the winners of the 2014 Sustainability Innovation Award, one of the Oracle Excellence Awards, at the Oracle OpenWorld conference in San Francisco. This award recognizes the innovative use of Oracle technology to address global sustainability business challenges. The winning customers reduced their environmental footprint while also reducing costs using green business practices and Oracle technology. For these customers, environmental sustainability has become an essential ingredient to doing business responsibly and successfully. Oracle will also be awarding Lacey Lewis, Senior Vice President – Finance at Cox Enterprises, with Oracle's 2014 Chief Sustainability Officer of the Year award. Lacey is being honored for the comprehensive, deep-rooted environmental sustainability program at Cox Enterprises. With a focus on conserving and protecting the environment, Cox Enterprises uses Oracle Applications and technology to drive efficiency and green business processes throughout its organization. These awards will be presented by Jeff Henley, Oracle Chairman of the Board, in Oracle's seventh annual sustainability awards session. Please join us at this awards session on Wednesday October 1 in Moscone West Room 3002 if you will be attending Oracle OpenWorld.

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  • Join us! Oracle Manufacturing Industries Forum, Chicago Thurs. Nov.14'13

    - by Stephen Slade
    The 6th Annual Oracle Manufacturing Industries Forum will take place in Chicago, Thurs, Nov.14 '13. Executives from successful global manufacturing companies will address key themes including: Value Chain Transformation, Owning the Customer Service Experience, Sales and Operations Planning in a Global Enterprise Supply Chain, and Modernizing the Manufacturing Enterprise. Join us for what we expect to be one of the industry's most informative and provocative executive events of the year. Event Objectives: Create an environment where executives can interact with their peers to discuss current issues Brainstorm and discuss how attendees can use technology to transform their organizations Share best practices and learn through the experiences of industry peers Where: Westin Chicago River North,  320 North Dearborn St,  Chicago, IL 60654 Evite: http://www.oracle.com/us/dm/229048-nafm13049989mpp074-se-2021171.html Register:   http://eventreg.oracle.com/profile/web/index.cfm?PKWebId=0x25005591a&source=evite Partner Sponsors Include: CSS, Fujitsu, Inspirage, Hitachi Consulting, Lucidity and Rolta Register Now!

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  • 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

    - by Tuula Fai
    Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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