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  • Bargain Hunter Round Up – Kicking Off The E-Commerce Holiday Season

    - by Jeri Kelley
    Everyone has a different way to tackle holiday shopping – Black Friday, Small Business Saturday, Cyber Monday, some have it done months in advance, and others wait until the very last minute.   For me, I’m not big into massive crowds so online shopping to the rescue.   Others thrive on the energy of being in the stores on the busiest shopping day of the year.  With last weekend marking the official kick-off to the holiday season, I thought I’d provide a round up of what’s trending:   Online numbers are looking up: According to comScore, for the holiday season-to-date, $16.4 billion has been spent online, marking a 16-percent increase versus the corresponding days last year. Thanksgiving Day – Why wait until Black Friday or Cyber Monday: Online shopping on Thanksgiving Day also increased, totaling $633 million in receipts, a 32 percent increase over Thanksgiving 2011 Black Friday – More than just in-store: Bargain hunters spent $1.042 billion online the day after Thanksgiving, a 26 percent increase of last year's Black Friday, according to new figures released today by market analyst ComScore Cyber Monday Week: Cyber Monday reached $1.465 billion in online spending, up 17 percent versus year ago, representing the heaviest online spending day in history and the second day this season (in addition to Black Friday) to surpass $1 billion in sales                 Cyber Monday is now being dubbed Cyber Week:  “The annual event is increasingly becoming Cyber Week instead of a one-day event as retailers open their arms for Americans who prefer to avoid crowds and compare prices online.” But, Cyber Monday continues its importance, driving a nearly 22% increase in year-over-year (YoY) online sales. Monday sales beat Sunday, the next highest day by a margin of 26.7%. Mobile shopping continues to rise: ChannelAdvisor that said mobile shopping made up 32% of all online spending over the Black Friday weekend Mobile devices were a key part of the online shopping craziness that was November 26th.  Sales from smartphones and tablets doubled this year. I n tablets the growth was 110% and in smartphones - 100% Mobile bar code scans on Black Friday increased 50 percent, according to a report from ScanLife For more on how you can be ready for the holiday season, check out my blog post on commerce strategies for the holidays.

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  • Transforming Customer Experiences Through Agile Commerce With Forrester Research’s Brian Walker – April 4th Webinar

    - by Jeri Kelley
    eBusiness today has fundamentally changed. Platforms and technologies must be flexible to support a number of business functions - marketing, merchandising, shopping, customer service - across a variety of digital channels and provide customers with a seamless, well-designed brand experience. Join us for this complimentary webinar on Wednesday, April 4th, 2012 at 12:00pm ET as Forrester Research’s Brian Walker provides expert insight on: The latest innovations, best practices, and industry trends in agile commerce, and how brands can maximize efforts How forward-thinking companies today are leveraging technology to deliver powerful customer experiences across touchpoints  The future of eBusiness and agile commerce Register Now!

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  • Transforming Customer Experiences Through Agile Commerce With Forrester Research’s Brian Walker – April 4th Webinar

    - by Jeri Kelley
    eBusiness today has fundamentally changed. Platforms and technologies must be flexible to support a number of business functions - marketing, merchandising, shopping, customer service - across a variety of digital channels and provide customers with a seamless, well-designed brand experience. Join us for this complimentary webinar on Wednesday, April 4th, 2012 at 12:00pm ET as Forrester Research’s Brian Walker provides expert insight on: The latest innovations, best practices, and industry trends in agile commerce, and how brands can maximize efforts How forward-thinking companies today are leveraging technology to deliver powerful customer experiences across touchpoints  The future of eBusiness and agile commerce Register Now!

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  • Web versus desktop development - is web development worse?

    - by Josh Kelley
    As a longtime desktop developer looking at doing our first large-scale web application, what are the pros and cons of doing web development? Is developing a web application much worse than developing a desktop app? E.g., is it more tedious or annoying? Is the time to market much worse? Is the web platform excessively limiting? If the answer to any of these is yes, then why? (And how does developing a Flash or Silverlight app compare?)

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  • Pinterest and Social Commerce: The Social Networking Site Retailers Shouldn’t Ignore

    - by Jeri Kelley
    If you are in the midst of remodeling your home, researching the latest spring fashion trends, or simply trying to figure out what to cook for dinner you’ve probably been on Pinterest, and like me, find it extremely useful for generating new ideas and storing them all in one place. Gone are the days of folding over corners of magazines or bookmarking the URL of a Web page – Pinterest makes it easy for you to “pin” ideas, photos, links, and more to virtual bulletin boards where your “followers” can repin, like, and share. As a consumer, Pinterest has gained my attention and I’m definitely not the only one. According to a Monetate infographic, Pinterest’s unique visitors increased 329% from September to December 2011. With this explosion of users, what does it mean for social commerce? Also according to Monetate, Pinterest is one of the top traffic drivers for retailers – driving even more traffic than popular social networking sites like Google+.  For businesses, creating a presence on Pinterest is a great way to extend the reach of your brand, increase inbound links, and drive more traffic to your site. Socialnomics has a great post on how some of the biggest retail brands are using Pinterest to connect with consumers, offer cool content, and engage on a more personal level. When evaluating your social commerce program, while Facebook still delivers the most referrals, Pinterest shouldn’t be ignored as a way to help reach and connect with as many consumers as possible.

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  • The “Customer” Experience Revolution is Here

    - by Jeri Kelley
    A guest post by Anthony Lye, SVP, CRM, Oracle The Experience Revolution is here, and we are going to explore and celebrate our new customer experience (CX) ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision. At The Experience Revolution, Oracle President Mark Hurd will detail the vision of where customer experience is going and how Oracle will help you get there. He will introduce for the first time Oracle Customer Experience, a cross stack suite of customer experience products that enable organizations to: Engage customers with a consistent, connected and personalized brand experience across all channels and devices Deliver exceptional cross-channel order fulfillment and customer service through web, call centers and social networks Connect and analyze data from all interactions to better personalize experiences and identify hidden opportunities The Experience Revolution will also include an interactive gallery of customer experience interactions, featuring videos, touch screens and near field communication technology that will guide each attendee through an individualized event experience. We hope you will join us for an incredible evening on June 25, from 6:00 – 9:00 p.m. at Gotham Hall in New York City.  You can register for The Experience Revolution here. And if you haven’t already joined the conversation on Twitter, please do:  #OracleCX, #ExperienceRevolution

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  • The “Customer” Experience Revolution is Here

    - by Jeri Kelley
    A guest post by Anthony Lye, SVP, CRM, Oracle The Experience Revolution is here, and we are going to explore and celebrate our new customer experience (CX) ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision. At The Experience Revolution, Oracle President Mark Hurd will detail the vision of where customer experience is going and how Oracle will help you get there. He will introduce for the first time Oracle Customer Experience, a cross stack suite of customer experience products that enable organizations to: Engage customers with a consistent, connected and personalized brand experience across all channels and devices Deliver exceptional cross-channel order fulfillment and customer service through web, call centers and social networks Connect and analyze data from all interactions to better personalize experiences and identify hidden opportunities The Experience Revolution will also include an interactive gallery of customer experience interactions, featuring videos, touch screens and near field communication technology that will guide each attendee through an individualized event experience. We hope you will join us for an incredible evening on June 25, from 6:00 – 9:00 p.m. at Gotham Hall in New York City.  You can register for The Experience Revolution here. And if you haven’t already joined the conversation on Twitter, please do:  #OracleCX, #ExperienceRevolution

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  • Vision, Integration, Ability—Oracle is once again positioned as an E-Commerce Leader

    - by Jeri Kelley
    The new Gartner report is the fifth successive Magic Quadrant for E-Commerce to position Oracle as a leader. We’re proud of the result, but we’re not too surprised. Oracle Commerce’s functionality is uniquely aligned with a number of the major market trends Gartner describes in its report: from customers ‘expecting a seamless buying experience across all channels’, to organizations seeking to consolidate ‘B2B and B2C applications with a single underlying platform’. What we think sets Oracle Commerce apart Why are we a leader? We believe the key strengths of Oracle Commerce include: Outstanding Scalability and VersatilityOracle has a long and enviable track record of delivering B2B and B2C e-commerce solutions, and the Oracle Commerce solution supports a broad range of vertical industries – from retail to telecom, and manufacturing to distribution. Additionally, Oracle Commerce is engineered to scale simply and quickly to meet the changing needs of the enterprise. Oracle IntegrationOur commitment to seamless solutions integration allows customers to get the most from our ever evolving range of e-commerce and CX products—and deliver consistent, relevant, and personalized cross-channel buying experiences that drive customer satisfaction, and boost revenue. Experience and VisionOracle has a long and impressive history of delivering B2B and B2C e-commerce solutions to the world’s best brands. We’re constantly putting this experience to good use, and making our solutions even smarter. With powerful merchandising and business tools, and advanced promotions capabilities, Oracle Commerce is one of the most forward-thinking e-commerce solutions around. Read the reportYou can read Gartner’s full report here, or click here to find out more about our celebrated platform.

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  • Silverlight Cream for June 06, 2010 -- #876

    - by Dave Campbell
    In this Issue: Brian Genisio, Michael Washington, Fons Sonnemans , Don Burnett, Xianzhong Zhu, Mike Snow, Jesse Liberty, Victor Gaudioso, David Kelley(-2-), and Matias Bonaventura . Shoutout: Anoop has a good post up: MEF or Managed Extensibility Framework and Lazy – Being Lazy with MEF, Custom Export Attributes etc Jesse Liberty's got a good post up if you are just Getting Started With Silverlight: A Path Through The Learning Material John Papa reports Updates and New Home for Sticky Plugin Tim Heuer announced Silverlight 4 Theme refresh including RIA Services templates From SilverlightCream.com: Adventures in MVVM – ViewModel Location and Creation Brian Genisio has a post up about ViewModels and how he attaches them to his views. Some discssion of MVVMLight, and other external links plus the code for the project. Simplified MEF: Dynamically Loading a Silverlight .xap Michael Washington has a good tutorial up on MEF, Silverlight, and ViewModel. In Michael's words: The goal here is to give you a quick easy win. You will be able to understand this one. You will come away with something you can use, and you will be able to tell your fellow colleagues, "MEF? yeah I'm using that, good stuff Touch Gesture Triggers for Windows Phone 7 projects in Blend 4.0 Fons Sonnemans has a post up about touch gestures for WP7 -- he's got 3 of them implemented using triggers, plus an external link to another, and the source. What the Heck is “MEF” for, and what Silverlight designers need to know about it? Don Burnett is also talking MEF... he does a good job of introducing MEF if you're not acquainted yet, plus some external information. Write Your Custom Effect Components in Silverlight 3 Xianzhong Zhu has a post up walking you through creating your own Custom Effect for Blend and Silverlight 3 ... lots of external links and the source project. Silverlight Tip of the Day #28 – Text Trimming Mike Snow's Tip #28 is about Text Trimming... what it does, and how it differs from WPF Windows Phone 7: Lists, Page Animation and oData Jesse Liberty called this a mini-tutorial, but it's not so mini... great tutorial on WP7, data, lists, and page transitions... oh, and the data is OData too... New Silveright Video Tutorial: How to Do Hit Detection Victor Gaudioso's latest video tutorial is up and he's demonstrating how to do Silverlight HitTesting via code from Andy Beaulieu Dependency Properties Made Easy Need a quick pick-up on Dependency Properties? David Kelley has a short post about them on his blog. Isolated Storage Made Easy David Kelley also has a quick post up about Isolated Storage ... going to keep an eye out for more of these quick "Made Easy" posts from David. Prism 4.0 First Drop – MVVM Matias Bonaventura has a post up about the recent Prism 4.0 drop and highlights a bunch of the features/enhancements in this... some code snippets and a linnk out to the CodePlex drop. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Installing 12.04 Ubuntu Studio on VMware Workstation 7, won't install VMware Tools

    - by Chase Kelley
    I'm attempting to install Ubuntu Studio 12.04 on my laptop by using VMware Workstation 7.1.5, and I've encountered a problem. The install goes well until the installation of Ubuntu has completed and the installation of VMware Tools starts; after that it just stops. I have waited about an hour and a half and nothing has changed. The installation is on VMware Easy Install, and I am running Windows Vista 32-bit with 3 GB system RAM and 2 GB of RAM on the virtual machine. Any help is greatly appreciated, thank you!

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  • Managing JS and CSS for a static HTML web application

    - by Josh Kelley
    I'm working on a smallish web application that uses a little bit of static HTML and relies on JavaScript to load the application data as JSON and dynamically create the web page elements from that. First question: Is this a fundamentally bad idea? I'm unclear on how many web sites and web applications completely dispense with server-side generation of HTML. (There are obvious disadvantages of JS-only web apps in the areas of graceful degradation / progressive enhancement and being search engine friendly, but I don't believe that these are an issue for this particular app.) Second question: What's the best way to manage the static HTML, JS, and CSS? For my "development build," I'd like non-minified third-party code, multiple JS and CSS files for easier organization, etc. For the "release build," everything should be minified, concatenated together, etc. If I was doing server-side generation of HTML, it'd be easy to have my web framework generate different development versus release HTML that includes multiple verbose versus concatenated minified code. But given that I'm only doing any static HTML, what's the best way to manage this? (I realize I could hack something together with ERB or Perl, but I'm wondering if there are any standard solutions.) In particular, since I'm not doing any server-side HTML generation, is there an easy, semi-standard way of setting up my static HTML so that it contains code like <script src="js/vendors/jquery.js"></script> <script src="js/class_a.js"></script> <script src="js/class_b.js"></script> <script src="js/main.js"></script> at development time and <script src="http://ajax.googleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js"></script> <script src="js/entire_app.min.js"></script> for release?

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  • Sitronix ST9RM01 touchscreen not working

    - by Josh Kelley
    I have a Sitronix ST9RM01 touchscreen that I'm trying to get working with Ubuntu 12.04. The touchscreen is apparently recognized by Linux and X - the hid_multitouch module is loaded, and lsinput and xinput both list the touchscreen as an input device - but touching the screen does absolutely nothing, and xinput test shows no events. The same touchscreen works just fine in Windows. How can I troubleshoot from here? Any suggestions?

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  • How can I find and remove 6to4 from my system?

    - by Kelley
    Last week I installed Miredo and configured my system to handle IPv6 through 6to4 tunneling. It was easy and it worked well. So I decided I'd give Hurricane Electric's IPv6 connection a try. I've had a lot to learn, and I thought I had it all running (with a great deal of help from a very patient person at Hurricane: my LinkSys E3200 didn't like IPv6). But now, when all should be good, after I uninstalled Miredo and Teredo and whatever else, I find that there is "6to4 tunneling - another automatic tunneling," which I need to remove from my box. But I have no idea where or what it might be. Connected to my computer are a couple printers, an external hard drive, and a router (which has no settings for IPv6). All of these are, I think, innocent in this matter. So, how can I get rid of 6to4 tunneling, when I don't even know where it is? Is there someplace to look and find out what's going on? I'm pretty new to Linux and Ubuntu.

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  • Watch Customer Concepts TV and Find Out How Leading Organizations Are Creating Engaging Customer Journeys

    - by Jeri Kelley
    The customer journey has changed dramatically. Customers have far more knowledge and far more power. Managing the new customer experience isn’t just about increasing profitability. For many organizations it’s about survival.  To survive, organizations must deliver relevant, personalized experiences that engage customers at each step in their journey, but where do organizations start? ??To learn more, I’m looking forward to tomorrow's Customer Concepts Web TV show.   On October 23rd, experts from Oracle and various successful businesses such as Euroffice will discuss how the customer journey has fundamentally changed and will share best practices for adapting your organization so you can truly engage customers. These Customer Concepts Web TV programs are an excellent way of keeping up with the very latest thinking in the field of customer experience.  Register for tomorrow’s event now at: http://bit.ly/RqPSL3

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  • In Clojure - How do I access keys in a vector of structs

    - by Nick
    I have the following vector of structs: (defstruct #^{:doc "Basic structure for book information."} book :title :authors :price) (def #^{:doc "The top ten Amazon best sellers on 16 Mar 2010."} best-sellers [(struct book "The Big Short" ["Michael Lewis"] 15.09) (struct book "The Help" ["Kathryn Stockett"] 9.50) (struct book "Change Your Prain, Change Your Body" ["Daniel G. Amen M.D."] 14.29) (struct book "Food Rules" ["Michael Pollan"] 5.00) (struct book "Courage and Consequence" ["Karl Rove"] 16.50) (struct book "A Patriot's History of the United States" ["Larry Schweikart","Michael Allen"] 12.00) (struct book "The 48 Laws of Power" ["Robert Greene"] 11.00) (struct book "The Five Thousand Year Leap" ["W. Cleon Skousen","James Michael Pratt","Carlos L Packard","Evan Frederickson"] 10.97) (struct book "Chelsea Chelsea Bang Bang" ["Chelsea Handler"] 14.03) (struct book "The Kind Diet" ["Alicia Silverstone","Neal D. Barnard M.D."] 16.00)]) I would like to sum the prices of all the books in the vector. What I have is the following: (defn get-price "Same as print-book but handling multiple authors on a single book" [ {:keys [title authors price]} ] price) Then I: (reduce + (map get-price best-sellers)) Is there a way of doing this without mapping the "get-price" function over the vector? Or is there an idiomatic way of approaching this problem?

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  • How to manage an issue tracker's backlog

    - by Josh Kelley
    We've been dutifully using Trac for several years now, and our "active tickets" list has grown to almost 200 items. These include bugs that are too low priority and too complicated to fix for now, feature requests that have been deferred, issues that have never really generated complaints but everyone agrees ought to be fixed someday, planned code refactorings and other design infelicities that we don't want to lose track of, etc. As a result, with almost 200 of these issues, the list is almost overwhelming; it's no longer useful as a source of what needs to be worked on right now. What's the best way to keep track of issues of this sort? Part of the problem is that some of these issues are such a low priority that they may never get done. I hate to lose track of these items (similar to not wanting to throw something out of my house in case I might need it someday); do I need to throw them out regardless (by marking them as wontfix) and assume I can find them in the future if I ever do need them?

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  • Unity's gone! How do I get it back?

    - by Kelley
    Earlier today my Unity desktop disappeared: I got a black screen with white text, but it disappeared too quickly for me to read. When the desktop reappeared, it was the Ubuntu Classic desktop. I used $ unity --reset but that did not do anything. I tried rebooting so I could choose unity from the list when I logged in, but although there was Ubuntu choice, there was no unity listed (but classic was listed). I was able to install Unity 2D and am using that, but really want to get 3D back. I had been using Ubuntu without problems for several weeks when this happened. My graphics card is onboard a Dell Latitude desktop - a couple years old - and is reported as an Intel G33/G31. I've looked at other requests for help here, and tried suggestions when they seemed to relate to similar problems, but nothing seems to work so far. Any ideas? Thanks! This is part of the output of my latest attempt to run unity --reset Window manager warning: 0x3e01c35 () appears to be one of the offending windows with a timestamp of 1309472834. Working around... Window manager warning: last_user_time (1309473695) is greater than comparison timestamp (1126160). This most likely represents a buggy client sending inaccurate timestamps in messages such as _NET_ACTIVE_WINDOW. Trying to work around... Window manager warning: 0x4c0046c (mdk@Habane) appears to be one of the offending windows with a timestamp of 1309473695. Working around... Window manager warning: Received a NET_CURRENT_DESKTOP message from a broken (outdated) client who sent a 0 timestamp Window manager warning: Buggy client sent a _NET_ACTIVE_WINDOW message with a timestamp of 0 for 0x4c0046c (mdk@Habane) Window manager warning: meta_window_activate called by a pager with a 0 timestamp; the pager needs to be fixed.

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  • Hey Retailers, Are You Ready For The Holiday Season?

    - by Jeri Kelley
    With online holiday spending reaching $35.3 billion in 2011 and American shoppers spending just under $750 on average on their holiday purchases this year, how ready is your business for the 2012 holiday season?   ?? Today’s shoppers do not take their purchases lightly.  They are more connected, interact with more resources to make decisions, diligently compare products and services, seek out the best deals, and ask for input from friends and family.   This holiday season, as consumers browse for apparel, tablets, toys, and much more, they will be bombarded with retailer communication - from emails and commercials to countless search engine results and social recommendations.  With a flurry of activity coming at consumers from every channel and competitor, your success this year will rely on communicating a consistent, personalized message no matter where your customers are shopping.  Here are a few ideas to help with your commerce strategy this holiday season: CONSISTENCY COUNTS FOR MULTICHANNEL SHOPPERS??According to a November 2011 study commissioned by Oracle, “Channel Commerce 2011: The Consumer View,” 54% of consumers in the U.S. and Canada regularly employ two or more channels before they make a purchase.  While each channel has its own unique benefit, user profile, and purpose, it’s critical that your shoppers have a consistent core experience wherever they’re looking for information or making a purchase.  Be sure consumers can consistently search and browse the same product information and receive the same promotions online, on their mobile devices, and in-store.? USE YOUR CUSTOMER’S CONTEXT TO SURFACE RELEVANT CONTENTYour Web site is likely the hub of your holiday activity.  According to a Monetate infographic, 39% of shoppers will visit your Web site directly to find out about the best holiday deals.   Use everything you know about your customers from past purchase data to browsing history to provide a relevant experience at every click, and assemble content in a context that entices shoppers to buy online, or influences an offline purchase.? TAKE ADVANTAGE OF MOBILE BEHAVIOR?Having a mobile program is no longer a choice.   Armed with smartphones and tablets, consumers now have access to more and more product information and can compare products and prices from anywhere.  In fact, approximately 52% of smartphone users will use their device to research products, redeem coupons and use apps to assist in their holiday gift purchase.  At a minimum, be sure your mobile environment has store information, consistent pricing and promotions, and simple checkout capabilities. ARM IN-STORE ASSOCIATES WITH TABLETS?According to RISNews.com, 31% of retailers plan to begin testing tablets in stores in 2012, 22% have already begun such testing and 6% had fully deployed tablets within stores.   Take advantage of this compelling sales tool to get shoppers interacting with videos, user reviews, how-to guides, side-by-side product comparisons, and specs.  Automatically trigger upsell and cross sell suggestions for store associates to recommend for each product or category, build in alerts for promotions, and allow associates to place orders and check inventory from their tablet.  ? WISDOM OF THE CROWDS IS GOOD, BUT WISDOM FROM FRIENDS IS BETTER?Shoppers who grapple with options are looking for recommendations; they’d rather get advice from friends, and they’re more likely to spend more while doing so.    In fact, according to an infographic by Mr. Youth, 66% of social media users made a purchase on Black Friday or Cyber Monday as a direct result of social media interactions with brands or family.   This holiday season, be sure you are leveraging your social channels from Facebook to Pinterest to drive consistent promotions and help your brand to become part of the conversation. So, are you ready for the holidays this year?  

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  • Oracle OpenWorld Kicks Off Today Delivering A Full Week of Insight, Education, and Unique Experiences

    - by Jeri Kelley
    San Francisco has been transformed into a sea of red and more than 50,000 attendees from 140 countries will converge in the Bay Area for a week of education and insight into Oracle's strategy and roadmap on today’s leading technology initiatives, including engineered systems, cloud computing, business analytics and big data, and customer experience.  Tonight kicked off with Oracle CEO Larry Ellison discussing how Oracle is taking a fundamentally different approach to delivering technology that is engineered to work together to give customers extreme performance, simplicity, and cost savings.  The jam-packed week continues with: More than 2,500 educational sessions Nearly 3,500 customer and partner speakers from marquee brands sharing how they are using Oracle technology to power their businesses Over 400 Oracle product demonstrations in the DEMOgrounds – make sure to stop by to see the latest demonstrations for our Customer Experience solutions including Oracle Commerce, Oracle RightNow, Oracle WebCenter, Oracle Fusion CRM, Oracle Social Relationship Management, and more. With more educational content than ever before, OpenWorld also expands to include six sub-conferences within the main OpenWorld umbrella including the Customer Experience Summit @ OpenWorld which runs October 3rd-5th.  All of this education and insight comes with some fun as well.  OpenWorld has become an exciting destination with new experiences unveiled each year including the debut of the first annual Oracle OpenWorld Music Festival, featuring some of today’s hottest acts, emerging bands and DJs over five nights playing at locations throughout San Francisco. Our Customer Experience team will be blogging and tweeting all week to keep you up-to-date so be sure to subscribe to our Customer Experience blog and follow us on Twitter and Facebook: @OracleCX @OracleCommerce @OracleCRM Facebook.com/OracleCustomerExperience If you are at OpenWorld, we hope you have a great week and get the knowledge you need to take your Oracle applications to the next level.  And, if you were not able to make it this year, be sure to tune into the sessions that are broadcast live online. 

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  • extjs how to make a nested child using xTemplate when we don't know how deep is it?

    - by Ebo the gordon
    first, sorry if my english bad,.... in my script, variable tplData below is dynamic,... (lets say it generates from database) so, every chid, can have another child. and so on,.... now, i'm stack how to iteration it,.. var tplData = [{ name : 'Naomi White' },{ name : 'Yoko Ono' },{ name : 'John Smith', child : [{ name:'Michael (John\'s son)', child: [{ name : 'Brad (Michael\'s son,John\'s grand son)' },{ name : 'Brid (Michael\'s son,John\'s grand son)', child: [{ name:'Buddy (Brid\'s son,Michael\'s grand son)' }] },{ name : 'Brud (Michael\'s son,John\'s grand son)' }] }] }]; var myTpl = new Ext.XTemplate( '<tpl for=".">', '<div style="background-color: {color}; margin: 10px;">', '<b> Name :</b> {name}<br />', // how to make this over and over every child (while it has ) '<tpl if="typeof child !=\'undefined\'">', '<b> Child : </b>', '<tpl for="child">', '{name} <br />', '</tpl>', '</tpl>', /////////////////////////////////////// '</div>', '</tpl>' ); myTpl.compile(); myTpl.overwrite(document.body, tplData);

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  • The Customer Experience Imperative: A Game Changer for Brands

    - by Jeri Kelley
    By Anthony Lye, SVP, Cloud Applications Strategy, Oracle We know that customer experience has emerged as a primary differentiator for businesses today.  I’ve talked a lot about the new age of the empowered consumer. At Oracle we’ve spent a lot of time developing technologies and practices that our customers can implement to greatly improve their customer experience strategies. Of course I’m biased, but I think that we have created a portfolio of the best solutions on the planet to help organizations deal with the challenges of providing great customer experiences. We’ve done this because we started to witness some trends over the last few years. As the average person began to utilize social and mobile technologies more frequently and products commoditized, customer experience truly remained the only sustainable differentiator for businesses.In fact, we have seen that customer experience is often driving the success or the failure of a product or a brand. And as end customers have become more vocal about their experiences with companies on social and mobile channels, they now have the power to decide which brands will win and which brands will lose. To address this customer experience imperative, I believe that business today must do three things really well:Connect with your customers. You have to connect with customers whenever, wherever and however they want. Organizations must provide a great experience on their existing channels— the call center, the brick and mortar store, the field sales organizations, the websites and social properties. Businesses must also be great at managing and delivering journeys on these channels, while quickly adapting to embrace the new channels that emerge. You have to understand mobile. You have to understand social. You have to understand kiosks. These are all new routes to market, new channels where your customers may or may not show up. You have to interact with them where they are. You have to present information in a way that's meaningful to them. As well as providing what we would call a multichannel experience. We have to recognize that customers may start their experience on one channel, but end it on a different channel. It’s important that an organization’s technology solutions enable, not just a multichannel strategy, but a strategy that can power new channels and create customer journeys that cross these channels.Get to know your customers. Next, companies need to get to know the customer as intimately as the customer will allow. Today most customer interactions are anonymous, but it’s important for brands to know which customers drive value. Customers want to provide feedback. They want to share their opinions, but they want to know that those opinions are being heard and acted upon. For this to occur, we need to know much more about the customer and then reward them for their loyalty and for their advocacy.Enable connections. The last thing is to enable people to connect or transact with your brand. We've got to make it really, really simple for customers to do business with us. We can't make them repeat the steps; we can't make them tell us their identity for the fifth time as they move between organizations. These silos can no longer sustain or deliver a good customer experience. It's extremely important that companies be where customers want them to be—that we create profitable journeys for us and for them.Organizations have to make sure that there is a single source of truth that defines the customer. We have to make sure that the technology applications that we rely on understand not just the dimensions of multichannel, but of cross-channel too. We have to enable social at the very core of the overall architecture. We have to use historical analytics, real-time decisioning as well as predictive analytics to help personalize and drive an experience. And these are all technologies that IT needs, that IT is familiar with, but needs to enable for the line of business that in turn can enable for the end customer.  This means that we've got to make our solutions available to the customers in the cloud.In this new age of the empowered consumer, businesses have to focus on delivery mechanisms that reduce the overall TCO, while driving a rapid rate of innovation and a more rapid rate of deployment. At the Oracle Customer Experience Summit @ OpenWorld, I’ll discuss these issues and more. I hope that you can join us for what promises to be an unforgettable experience.

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  • Oracle Unifies Oracle ATG Commerce and Oracle Endeca to Help Businesses Deliver Complete Cross-Channel Customer Experiences

    - by Jeri Kelley
    Today, Oracle announced Oracle Commerce, which unifies Oracle ATG Commerce and Oracle Endeca into one complete commerce solution. Oracle Commerce is designed to help businesses deliver consistent, relevant and personalized cross-channel customer experiences. “Oracle Commerce combines the best web commerce and customer experience solutions to enable businesses, whether B2C or B2B, to optimize the cross channel commerce experience,” said Ken Volpe, SVP, Product Development, Oracle Commerce. “Oracle Commerce demonstrates our focus on helping businesses leverage every aspect of its operations and technology investments to anticipate and exceed customer expectations.”Click here to learn more about this announcement.  

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  • Webinar: Oracle Commerce Best Practices for the Communications Industry

    - by Jeri Kelley
    In today’s volatile economy, Communications Service Providers are challenged to offer a complete, cross-channel commerce experience. With Oracle Commerce solutions, CSPs can get closer to customers and gain valuable insight to maximize ROI across all commerce activities. Join us for a  live webcast on September 26th with featured speakers Raghavendra Ademane, Omni-Channel Commerce Consultant at Professional Access and Brenna Johnson, Product Manager, Oracle and learn how you can manage and deliver commerce experiences for Communications that engage customers and promote loyalty. The panelists will guide you through a number of topics including: Current Communications market trends, opportunities and challenges Introduction to the Oracle Commerce solution with case studies Demonstration of the solution for Communications with live Q&A Register today and learn how Oracle's latest innovations for Communications can help you increase online sales and enhance cross-channel commerce interactions.

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