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  • General Overview of Design Pattern Types

    Typically most software engineering design patterns fall into one of three categories in regards to types. Three types of software design patterns include: Creational Type Patterns Structural Type Patterns Behavioral Type Patterns The Creational Pattern type is geared toward defining the preferred methods for creating new instances of objects. An example of this type is the Singleton Pattern. The Singleton Pattern can be used if an application only needs one instance of a class. In addition, this singular instance also needs to be accessible across an application. The benefit of the Singleton Pattern is that you control both instantiation and access using this pattern. The Structural Pattern type is a way to describe the hierarchy of objects and classes so that they can be consolidated into a larger structure. An example of this type is the Façade Pattern.  The Façade Pattern is used to define a base interface so that all other interfaces inherit from the parent interface. This can be used to simplify a number of similar object interactions into one single standard interface. The Behavioral Pattern Type deals with communication between objects. An example of this type is the State Design Pattern. The State Design Pattern enables objects to alter functionality and processing based on the internal state of the object at a given time.

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  • New Release Overview Part 2

    - by brian.harrison
    To continue our discussion of the next release of WCI, lets take a look at a few other new features that have been developed and tested. Password Management With customer implementations starting to go more external, we were finding that these customers wanted to use the native users within the portal because the customer did not want to provide an LDAP server that is externally facing. However, the portal does not provide anything close to the same level of password policy that a standard LDAP environment would provide. With that being the case, we made the decision to provide the same kind of password policies directly within WCI that a standard LDAP environment would have. Password Expiration - In how many days will a password expire which will force the user to change their password? Also, in how many days prior to expiration with the user be notified that their password is about the expire? Password Rotation - How many of your previous passwords will you not be able to use when changing your password? Password Policies - What are the requirements for the password that is being created by the user? Number of Characters Numbers Required Symbols Required Capitalization Required Easily Configurable - Configuration is handled through the Portal Settings utility within Administration. All options are available on the main page of the utility. In addition to the configuration options that were mention above, there has also been a complete rewrite of the Change Password screen to provide better information to the user when they are changing their password. The Change Password will now provide a red light/green light listing of all the policies the user must meet for the changed password to be successful. As the user is typing the password, the red lights will change to green lights as the policies as met. In addition, text will show next to the password text box stating what policy has not been met yet. NOTE: The password policy functionality is not held within the User Editor page within Administration. We did not want to remove the option for Administrators to change a user's password on the fly in the case of a password reset situation. Miscellaneous Features In addition to the Password Management feature, there are a few other features that are related to WCI that should be mentioned. Consolidated Installer - Instead of having up to 12 or 13 different installers, one for each of the main products and separate services, we are going to only provide two installers. One that will be used for Collaboration and its respective images. The second will contain WCI and all of the relevant services required for a WCI architecture as well as the IDK, .NET App Accelerator, SharePoint Console as well as all Content Web Services and Identity Services. Updated Documentation - Most of us are aware that the documentation hasn't been properly kept up to date with the last couple of releases. We are doing everything that we can to remedy this with the next release by consolidating and reviewing everything that is available. We are making sure to fill in the gaps that are already there, add in all documentation for the functionality as well as clearing anything that is no longer valid based on the newly released version. I hope that you enjoyed reading through this new release information. Next time we will start to talk about the new functionality that will be available within the next release of Collaboration. If there is anything in particular that you would like to get more detail about, then please don't hesitate to send me a comment.

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  • Overview of the IBM BladeCenter

    IBM BladeCenter switches provide the small to mid size business with a number of tactical advantages. Companies can increase storage efficiency by permitting a sharing of disc storage across multiple... [Author: Bob Wall Jr. - Computers and Internet - April 10, 2010]

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  • Overview of Microsoft SQL Server 2008 Upgrade Advisor

    - by Akshay Deep Lamba
    Problem Like most organizations, we are planning to upgrade our database server from SQL Server 2005 to SQL Server 2008. I would like to know is there an easy way to know in advance what kind of issues one may encounter when upgrading to a newer version of SQL Server? One way of doing this is to use the Microsoft SQL Server 2008 Upgrade Advisor to plan for upgrades from SQL Server 2000 or SQL Server 2005. In this tip we will take a look at how one can use the SQL Server 2008 Upgrade Advisor to identify potential issues before the upgrade. Solution SQL Server 2008 Upgrade Advisor is a free tool designed by Microsoft to identify potential issues before upgrading your environment to a newer version of SQL Server. Below are prerequisites which need to be installed before installing the Microsoft SQL Server 2008 Upgrade Advisor. Prerequisites for Microsoft SQL Server 2008 Upgrade Advisor .Net Framework 2.0 or a higher version Windows Installer 4.5 or a higher version Windows Server 2003 SP 1 or a higher version, Windows Server 2008, Windows XP SP2 or a higher version, Windows Vista Download SQL Server 2008 Upgrade Advisor You can download SQL Server 2008 Upgrade Advisor from the following link. Once you have successfully installed Upgrade Advisor follow the below steps to see how you can use this tool to identify potential issues before upgrading your environment. 1. Click Start -> Programs -> Microsoft SQL Server 2008 -> SQL Server 2008 Upgrade Advisor. 2. Click Launch Upgrade Advisor Analysis Wizard as highlighted below to open the wizard. 2. On the wizard welcome screen click Next to continue. 3. In SQL Server Components screen, enter the Server Name and click the Detect button to identify components which need to be analyzed and then click Next to continue with the wizard. 4. In Connection Parameters screen choose Instance Name, Authentication and then click Next to continue with the wizard. 5. In SQL Server Parameters wizard screen select the Databases which you want to analysis, trace files if any and SQL batch files if any.  Then click Next to continue with the wizard. 6. In Reporting Services Parameters screen you can specify the Reporting Server Instance name and then click next to continue with the wizard. 7. In Analysis Services Parameters screen you can specify an Analysis Server Instance name and then click Next to continue with the wizard. 8. In Confirm Upgrade Advisor Settings screen you will be able to see a quick summary of the options which you have selected so far. Click Run to start the analysis. 9. In Upgrade Advisor Progress screen you will be able to see the progress of the analysis. Basically, the upgrade advisor runs predefined rules which will help to identify potential issues that can affect your environment once you upgrade your server from a lower version of SQL Server to SQL Server 2008. 10. In the below snippet you can see that Upgrade Advisor has completed the analysis of SQL Server, Analysis Services and Reporting Services. To see the output click the Launch Report button at the bottom of the wizard screen. 11. In View Report screen you can see a summary of issues which can affect you once you upgrade. To learn more about each issue you can expand the issue and read the detailed description as shown in the below snippet.

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  • Part 1 - 12c Database and WLS - Overview

    - by Steve Felts
    The download of Oracle 12c database became available on June 25, 2013.  There are some big new features in 12c database and WebLogic Server will take advantage of them. Immediately, we will support using 12c database and drivers with WLS 10.3.6 and 12.1.1.  When the next version of WLS ships, additional functionality will be supported (those rows in the table below with all "No" values will get a "Yes).  The following table maps the Oracle 12c Database features supported with various combinations of currently available WLS releases, 11g and 12c Drivers, and 11g and 12c Databases. Feature WebLogic Server 10.3.6/12.1.1 with 11g drivers and 11gR2 DB WebLogic Server 10.3.6/12.1.1 with 11g drivers and 12c DB WebLogic Server 10.3.6/12.1.1 with 12c drivers and 11gR2 DB WebLogic Server 10.3.6/12.1.1 with 12c drivers and 12c DB JDBC replay No No No Yes (Active GridLink only in 10.3.6, add generic in 12.1.1) Multi Tenant Database No Yes (except set container) No Yes (except set container) Dynamic switching between Tenants No No No No Database Resident Connection pooling (DRCP) No No No No Oracle Notification Service (ONS) auto configuration No No No No Global Database Services (GDS) No Yes (Active GridLink only) No Yes (Active GridLink only) JDBC 4.1 (using ojdbc7.jar files & JDK 7) No No Yes Yes  The My Oracle Support (MOS) document covering this is "WebLogic Server 12.1.1 and 10.3.6 Support for Oracle 12c Database [ID 1564509.1]" at the link https://support.oracle.com/epmos/faces/DocumentDisplay?id=1564509.1. The following documents are also key references:12c Oracle Database Developer Guide http://docs.oracle.com/cd/E16655_01/appdev.121/e17620/toc.htm 12c Oracle Database Administrator's Guide http://docs.oracle.com/cd/E16655_01/server.121/e17636/toc.htm . I plan to write some related blog articles not to duplicate existing product documentation but to introduce the features, provide some examples, and tie together some information to make it easier to understand. How do you get started with 12c?  The easiest way is to point your data source at a 12c database.  The only change on the WLS side is to update the URL in your data source (assuming that you are not just upgrading your database).  You can continue to use the 11.2.0.3 driver jar files that shipped with WLS 10.3.6 or 12.1.1.  You shouldn't see any changes in your application.  You can take advantage of enhancements on the database side that don't affect the mid-tier.  On the WLS side, you can take advantage of using Global Data Service or connecting to a tenant in a multi-tenant database transparently. If you want to use the 12c client jar files, it's a bit of work because they aren't shipped with WLS and you can't just drop in ojdbc6.jar as in the old days.  You need to use a matched set of jar files and they need to come before existing jar files in the CLASSPATH.  The MOS article is written from the standpoint that you need to get the jar files directly - download almost 1G and install over 600M footprint to get 15 jar files.  Assuming that you have the database installed and you can get access to the installation (or ask the DBA), you need to copy the 15 jar files to each machine with a WLS installation and get them in your CLASSPATH.  You can play with setting the PRE_CLASSPATH but the more practical approach may be to just update WL_HOME/common/bin/commEnv.sh directly.  There's a change in the transaction completion behavior (read the MOS) so if you think you might run into that, you will want to set -Doracle.jdbc.autoCommitSpecCompliant=false.  Also if you are running with Active GridLink, you must set -Doracle.ucp.PreWLS1212Compatible=true (how's that for telling you that this is fixed in WLS 12.1.2).  Once you get the configuration out of the way, you can start using the new ojdbc7.jar in place of the ojdbc6.jar to get the new JDBC 4.1 API's.  You can also start using Application Continuity.  This feature is also known as JDBC Replay because when a connection fails you get a new one with all JDBC operations up to the failure point automatically replayed.  As you might expect, there are some limitations but it's an interesting feature.  Obviously I'm going to focus on the 12c database features that we can leverage in WLS data source.  You will need to read other sources or the product documentation to get all of the new features.

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  • Oracle Identity Management Connector Overview

    - by Darin Pendergraft
    Oracle Identity Manager (OIM) is a complete Identity Governance system that automates access rights management, and provisions IT resources.  One important aspect of this system is the Identity Connectors that are used to integrate OIM with external, identity-aware applications. New in OIM 11gR2 PS1 is the Identity Connector Framework (ICF) which is the foundation for both OIM and Oracle Waveset.Identity Connectors perform several very important functions: On boarding accounts from trusted sources like SAP, Oracle E-Business Suite, & PeopleSoft HCM Managing users lifecycle in various Target systems through provisioning and recon operations Synchronizing entitlements from targets systems so that they are available in the OIM request catalog Fulfilling access grants and access revoke requests Some connectors may support Role Lifecycle Management Some connectors may support password sync from target to OIM The Identity Connectors are broken down into several families: The BMC Remedy Family BMC Remedy Ticket Management BMC Remedy User Management The Microsoft Family Microsoft Active Directory Microsoft Active Directory Password Sync Microsoft Exchange The Novell Family Novell eDirectory Novell GroupWise The Oracle E-Business Suite Family Oracle e-Business Employee Reconciliation Oracle e-Business User Management The PeopleSoft Family PeopleSoft Employee Reconciliation PeopleSoft User Management The SAP Family SAP CUA SAP Employee Reconciliation SAP User Management The UNIX Family UNIX SSH UNIX Telnet As you can see, there are a large number of connectors that support apps from a variety of vendors to enable OIM to manage your business applications and resources. If you are interested in finding out more, you can get documentation on these connectors on our OTN page at: http://www.oracle.com/technetwork/middleware/id-mgmt/downloads/connectors-101674.html

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  • JustMock and Moles A short overview for TDD alpha geeks

    People have been lurking near my house, asking me to write something about Moles and JustMock, so Ill try to be as objective as possible, taking in the fact that I work at Typemock. If I were NOT working at Typemock Id write: JustMock JustMock tries to be Typemock at so many levels its not even funny. Technically they work the same and the API almost looks like its a search and replace work based on the Isolator API (awesome compliment!), but JustMock still has too many growing pains and bugs...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Design – Architecting for Mobile Integration Overview by Grant Ronald

    - by JuergenKress
    This episode: In this episode of ADF Architecture TV Grant Ronald looks at the challenges and some solutions when building ADF services to be consumed by mobile clients. Including versioning APIs, building proxies and facades, and utilizing a service bus. Watch the video here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Grant Ronald,mobile integration,mobile suite,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Stairway to SQL Server Security: Level 1, Overview of SQL Server Security

    The ubiquity of databases and the potentially valuable information stored in them makes them attractive targets for people who want to steal data or harm its owner by tampering with it. Making sure that your data is secure is a critical part of configuring SQL Server and developing applications that use it to store data. 12 must-have SQL Server toolsThe award-winning SQL Developer Bundle contains 12 tools for faster, simpler SQL Server development. Download a free trial.

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  • Threading Overview

    - by ACShorten
    One of the major features of the batch framework is the ability to support multi-threading. The multi-threading support allows a site to increase throughput on an individual batch job by splitting the total workload across multiple individual threads. This means each thread has fine level control over a segment of the total data volume at any time. The idea behind the threading is based upon the notion that "many hands make light work". Each thread takes a segment of data in parallel and operates on that smaller set. The object identifier allocation algorithm built into the product randomly assigns keys to help ensure an even distribution of the numbers of records across the threads and to minimize resource and lock contention. The best way to visualize the concept of threading is to use a "pie" analogy. Imagine the total workset for a batch job is a "pie". If you split that pie into equal sized segments, each segment would represent an individual thread. The concept of threading has advantages and disadvantages: Smaller elapsed runtimes - Jobs that are multi-threaded finish earlier than jobs that are single threaded. With smaller amounts of work to do, jobs with threading will finish earlier. Note: The elapsed runtime of the threads is rarely proportional to the number of threads executed. Even though contention is minimized, some contention does exist for resources which can adversely affect runtime. Threads can be managed individually – Each thread can be started individually and can also be restarted individually in case of failure. If you need to rerun thread X then that is the only thread that needs to be resubmitted. Threading can be somewhat dynamic – The number of threads that are run on any instance can be varied as the thread number and thread limit are parameters passed to the job at runtime. They can also be configured using the configuration files outlined in this document and the relevant manuals.Note: Threading is not dynamic after the job has been submitted Failure risk due to data issues with threading is reduced – As mentioned earlier individual threads can be restarted in case of failure. This limits the risk to the total job if there is a data issue with a particular thread or a group of threads. Number of threads is not infinite – As with any resource there is a theoretical limit. While the thread limit can be up to 1000 threads, the number of threads you can physically execute will be limited by the CPU and IO resources available to the job at execution time. Theoretically with the objects identifiers evenly spread across the threads the elapsed runtime for the threads should all be the same. In other words, when executing in multiple threads theoretically all the threads should finish at the same time. Whilst this is possible, it is also possible that individual threads may take longer than other threads for the following reasons: Workloads within the threads are not always the same - Whilst each thread is operating on the roughly the same amounts of objects, the amount of processing for each object is not always the same. For example, an account may have a more complex rate which requires more processing or a meter has a complex amount of configuration to process. If a thread has a higher proportion of objects with complex processing it will take longer than a thread with simple processing. The amount of processing is dependent on the configuration of the individual data for the job. Data may be skewed – Even though the object identifier generation algorithm attempts to spread the object identifiers across threads there are some jobs that use additional factors to select records for processing. If any of those factors exhibit any data skew then certain threads may finish later. For example, if more accounts are allocated to a particular part of a schedule then threads in that schedule may finish later than other threads executed. Threading is important to the success of individual jobs. For more guidelines and techniques for optimizing threading refer to Multi-Threading Guidelines in the Batch Best Practices for Oracle Utilities Application Framework based products (Doc Id: 836362.1) whitepaper available from My Oracle Support

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  • Content Management System ? Overview

    On several occasion a client would like to be able to modify the pages and add their content. This need may arise due to change in profile of the services offered or additional services. This may eve... [Author: Alan Smith - Web Design and Development - June 04, 2010]

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  • MySQL Enterprise Backup 3.8.2 - Overview

    - by Priya Jayakumar
      MySQL Enterprise Backup (MEB) is the ideal solution for backing up MySQL databases. MEB 3.8.2 is released in June 2013. MySQL Enterprise Backup 3.8.2 release’s main goal is to improve usability. With this release, users can know the progress of backup completed both in terms of size and as a percentage of the total. This release also offers options to be able to manage the behavior of MEB in case the space on the secondary storage is completely exhausted during backup. The progress indicator is a (short) string that indicates how far the execution of a time-consuming MEB command has progressed. It consists of one or more "meters" that measures the progress of the command. There are two options introduced to control the progress reporting function of mysqlbackup command (1) –show-progress (2) –progress-interval. The user can control the progress indicator by using “--show-progress” option in any of the MEB operations. This option instructs MEB to output periodically short reports on the progress of time-consuming commands. The argument of this option instructs where the output could be sent. For example it could be stderr, stdout, file, fifo and table. With the “--show-progress” option both the total size of the backup to be copied and the size that’s already copied will be shown. Along with this, the state of the operation for example data or meta-data being copied or tables being locked and other such operations will also be reported. This gives more clear information to the DBA on the progress of the backup that’s happening. Interval between progress report in seconds is controlled by “--progress-interval” option. For more information on this please refer progress-report-options. MEB can also be accessed through GUI from MySQL WorkBench’s next version. This can be used as the front end interface for MEB users to perform backup operations at the click of a button. This feature was highly requested by DBAs and will be very useful. Refer http://insidemysql.com/mysql-workbench-6-0-a-sneak-preview/ for WorkBench upcoming release info. Along with the progress report feature some of the important issues like below are also addressed in MEB 3.8.2. In MEB 3.8.2 a new command line option “--on-disk-full” is introduced to abort or warn the user when a backup process encounters a full disk condition. When no option is given, by default it would abort. A few issues related to “incremental-backup” are also addressed in this release. Please refer 3.8.2 documentation for more details. It would be good for MEB users to move to 3.8.2 to take incremental backups. Overall the added usability and the important defects fixed in this release makes MySQL Enterprise Backup 3.8.2 a promising release.  

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  • Do MORE with WebCenter - Webcast Overview & TIES Tour

    - by Michael Snow
    Today's post is from Michelle Huff, Senior Director, Product Management, Oracle WebCenter `````````````````  In case you missed it, I presented on a webcast yesterday focused on how you can “Do More with Oracle WebCenter – Expand Beyond Content Management.” As you may remember, we rebranded Oracle’s Enterprise Content Management (ECM) Suite, which some people knew by the wonderfully techie three-letter acronyms -- UCM, URM & IPM -- to Oracle WebCenter Content last year. Since it’s a unified ECM platform, I’ve seen many customers over the years continue to expand the number of content-centric solutions and application integrations powered by WebCenter throughout their organizations. But, did you know WebCenter also provides portal, collaboration and web experience management capabilities as well? This enables you to leverage your existing investment in the WebCenter platform as well as the information you’re managing to create engaging sites, collaborative spaces, or self-service portals and composite applications. In the webcast I walked through six different ways that you can do more with WebCenter: Collaborative content contribution and sharing environment Share content across intranets and extranets Combine content in composite applications Create targeted online experiences Manage interactive social experiences Optimize multi-channel customer experiences Joining me on the call was Greg Utecht with TIES. TIES is a joint powers cooperative owned by 46 Minnesota school districts, represents 514 schools – and provides software applications, hardware and software, internet service and professional development designed by educators for education. I was having a lot of fun over the past few days talking with Greg about the TIES implementation and future plans with WebCenter. He joined me on the call for a little Q&A to explain how he’s using WebCenter today for their iContent implementation for document management, records management and archiving. And also covered how they have expanded their implementation to create a collaborative space called their HRPay System with WebCenter to facilitate collaboration and to better engage their users within the school districts. During our conversation a few questions came from the audience about their implementation. They were curious to see how the system looked – so let’s take a peak. This first screenshot shows the screen that a human resources or payroll worker in one of our member districts would see upon logging in, based on their credentials and role in their district. This shows the result of clicking on the SUBSCRIBE link on the main page. It allows the user to subscribe to parts of the portal which will e-mail him/her when those are updated in any way. This shows the screen that a human resources or payroll worker in one of our member districts would see upon clicking on the Resources link. This shows the screen that a human resources or payroll worker in one of our member districts would see upon clicking on the Finance Advisory link. It shows the discussion threads and document sharing areas. This shows the screen that appears when the forum topic on the preceding screen is clicked. This shows the screen portlet up close with shared documents. This shows the screen that appears when a shared document is clicked on. Note that there is also a download button and an update button, meaning people can work on these collaboratively. If you missed the webcast, check it out! You can watch the replay OnDemand HERE. If you attended the webcast, thanks for joining - I hoped you learned a little from the session. I learned that kids are getting digital report cards today! Wow, have times changed with technology. Uh oh, is this when I start saying “You know, back in my days…?”

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  • Stairway to Transaction Log Management in SQL Server, Level 1: Transaction Log Overview

    The transaction log is used by SQL Server to maintain data consistency and integrity. If the database is not in Simple-recovery mode, it can also be used in an appropriate backup regime to restore the database to a point in time. The Future of SQL Server Monitoring "Being web-based, SQL Monitor enables you to check on your servers from almost any location" Jonathan Allen.Try SQL Monitor now.

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  • A Brief Overview of Radeon 9600 Drivers

    ATI offers four different product configurations in the radeon 9600 series. They are radeon 9600 XT, radeon 9600 PRO, radeon 9600 SE and radeon 9600. The radeon 9600 driver series is supported by win... [Author: Sunny Makkar - Computers and Internet - March 20, 2010]

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  • Webcast: Oracle Service Charges - Introduction/Overview

    - by LuciaC
    December 5, 2012 at 12 pm ET, 11 am CT, 10 am MT, 9 am PT Have you wondered how Service Charges flow through into Order Management?  Do you want to understand more about the functional flows for Service Charges?  If you use Service Charges as part of your service implementation then you won't want to miss this webcast which explains Oracle Service Charges functionality and integration points with other products.   Topics will include: Functional flows involving Service Charges Integration points Data flow Available UI's Available API's. Go to Doc ID 1455786.1 to register. Current Schedule and Archived Downloads can be found on Doc ID 740966.1.

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  • Basic Google Analytics Click Tracking and/or Overview

    - by Alan Storm
    This is a really basic Google Analytics question. Apologies in advance if it's not appropriate here, but I've had a lot of luck on Stack Overflow and this seems like the best Stack Exchange site for a question like this. I'm trying to understand how Google Analytics goals work, or if they're the right feature to be using for my situation. Most of the documentation I find online refers to the old version of the UI, not the new one. I have a website, let's call is blog.example.com. This website drives traffic to an ecommerce store, let's call that store.example2.com. I want to get reports on which links from blog.example.com are being clicked through leading to store.example2.com. How do you do this in Google analytics? Are goals the right area to be looking? Do I setup the goals on store.example2.com or blog.example.com? Or both? Is there any canonical user guide (free or paid) that covers how this works? I'm a competent programmer, but it's years since I dealt with conversion tracking on any serious level, and we've progressed well beyond my frozen caveman pixel tracking knowledge. Thanks in advance

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  • Bouygues Telecom Gains a 360-Degree Overview of Customers and Improves Offer Acceptance Rates

    - by user511693
    With more than 10 million mobile customers and 500,000 landline customers, the mission of Bouygues Telecom is to become the premier mobile, landline, television, and internet brand in France, by focusing on customer acquisition, advice, service, and support. Project challenges included: Leverage every customer relationship and increase customer loyalty through personalized offers or promotions on landline or mobile phone contracts Build on marketing campaigns and take advantage of incoming contacts from the company’s call center, Web, and retail stores Improve acceptance rates of communication service offers “Thanks to Oracle’s Siebel CRM solutions and Oracle Real-Time Decisions, we can now meet customer requests faster, personalize offers to improve the services we provide, and gain feedback on responses to offers. This enhances our knowledge of our customers before our next contact with them, whether through the Web site, call center, or our Club retail stores.” – Eric Dobremer, IT Manager - Grand Public CRM Development, Bouygues Telecom Read about results here.

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