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  • A better way to do concurrent programming

    - by Alex.Davies
    Programming to take advantage of multicore processors is hard. If you let multiple threads access the same memory, bad things happen. To avoid this, you use the lock keyword, but if you use that in the wrong way, your code deadlocks. It's all a nightmare. Luckily, there's a better way - Actors. They're really easy to think about. They're really safe (if you follow a couple of simple rules). And high-performance, type-safe actors are now available for .NET by using this open-source library: http://code.google.com/p/n-act/ Have a look at the site for details. I'll blog with more reasons to use actors and tips and tricks to get the best parallelism from them soon.

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  • Is it bad practice for services to share a database in SOA?

    - by Paul T Davies
    I have recently been reading Hohpe and Woolf's Enterprise Integration Patterns, some of Thomas Erl's books on SOA and watching various videos and podcasts by Udi Dahan et al. on CQRS and Event Driven systems. Systems in my place of work suffer from high coupling. Although each system theoretically has its own database, there is a lot of joining between them. In practice this means there is one huge database that all systems use. For example, there is one table of customer data. Much of what I've read seems to suggest denormalising data so that each system uses only its database, and any updates to one system are propagated to all the others using messaging. I thought this was one of the ways of enforcing the boundaries in SOA - each service should have its own database, but then I read this: http://stackoverflow.com/questions/4019902/soa-joining-data-across-multiple-services and it suggests this is the wrong thing to do. Segregating the databases does seem like a good way of decoupling systems, but now I'm a bit confused. Is this a good route to take? Is it ever recommended that you should segregate a database on, say an SOA service, an DDD Bounded context, an application, etc?

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  • What modern design pattern / software engineering books for Java SE 6 do you recommend ?

    - by Scott Davies
    Hi, I am very familiar with Java 6 SE language features and am now looking for modern books that cover design patterns in Java for beginners as well as software engineering books that discuss architectures, algorithms and best practices in Java coding (sort of like the Effective C# books). I am aware of the classic GoF design patterns book, however, I'd like a more modern reference that takes advantage of the features of Java 6 SE. What books would you recommend ? Thanks, Scott

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  • Accessing Repositories from Domain

    - by Paul T Davies
    Say we have a task logging system, when a task is logged, the user specifies a category and the task defaults to a status of 'Outstanding'. Assume in this instance that Category and Status have to be implemented as entities. Normally I would do this: Application Layer: public class TaskService { //... public void Add(Guid categoryId, string description) { var category = _categoryRepository.GetById(categoryId); var status = _statusRepository.GetById(Constants.Status.OutstandingId); var task = Task.Create(category, status, description); _taskRepository.Save(task); } } Entity: public class Task { //... public static void Create(Category category, Status status, string description) { return new Task { Category = category, Status = status, Description = descrtiption }; } } I do it like this because I am consistently told that entities should not access the repositories, but it would make much more sense to me if I did this: Entity: public class Task { //... public static void Create(Category category, string description) { return new Task { Category = category, Status = _statusRepository.GetById(Constants.Status.OutstandingId), Description = descrtiption }; } } The status repository is dependecy injected anyway, so there is no real dependency, and this feels more to me thike it is the domain that is making thedecision that a task defaults to outstanding. The previous version feels like it is the application layeer making that decision. Any why are repository contracts often in the domain if this should not be a posibility? Here is a more extreme example, here the domain decides urgency: Entity: public class Task { //... public static void Create(Category category, string description) { var task = new Task { Category = category, Status = _statusRepository.GetById(Constants.Status.OutstandingId), Description = descrtiption }; if(someCondition) { if(someValue > anotherValue) { task.Urgency = _urgencyRepository.GetById (Constants.Urgency.UrgentId); } else { task.Urgency = _urgencyRepository.GetById (Constants.Urgency.SemiUrgentId); } } else { task.Urgency = _urgencyRepository.GetById (Constants.Urgency.NotId); } return task; } } There is no way you would want to pass in all possible versions of Urgency, and no way you would want to calculate this business logic in the application layer, so surely this would be the most appropriate way? So is this a valid reason to access repositories from the domain?

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  • .NET Demon support for VS 11 dark theme

    - by Alex.Davies
    I'm pleased to announce that .NET Demon will be shipping simultaneously with Visual Studio 11, whenever it ends up being released. That means we're going to make sure that a version of .NET Demon is released very near to the Visual Studio 11 final release which supports the new version of VS fully. The interesting part of this support is going to be the new dark theme of VS, which I'm looking forward to using. I'm told dark colours reduce eye strain for developers. It's important that extensions like .NET Demon switch to a dark theme when the rest of the IDE changes, or the dark theme will look silly. Unfortunately, none of my favourite extensions look right in the dark theme yet, so even though I use Visual Studio 11 beta for my day-to-day development already, I can't use the dark theme. Luckily .NET Demon uses WPF throughout, and the team at Microsoft are helping us to use the WPF Style system to make it easy for me to implement the support without having to add colour attributes to all the controls manually. We should have dark theme support in .NET Demon in the next month or so.

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  • OSB and Ubuntu 10.04 - Too Many Open Files

    - by jeff.x.davies
    When installing the latest Oracle Service Bus (11gR1PS3) onto my Ubuntu 10.04 system, the Eclipse IDE was complaining about there being too many open files. The Oracle Service Bus and the Oracle Enterprise Pack for Eclipse (aka OEPE) do make use of ALOT of files. By default, Ubuntu will restrict each user to 1024 open files. A much more realistic number for OSB development is 4096. Changing the file limit in Ubuntu is fairly simple (if arcane). You will need to modify two different files and then restart your server. First, you need to modify the limits.conf file as the root user. Open a terminal window and enter the following command: sudo gedit /etc/security/limits.conf Add the following 2 lines to the file. The asterisk simply means that the rule will apply to all users. * soft nofile 4096 * hard nofile 4096 Save your changes and close gedit. The second file to change is the common-session file. Use the following command: sudo gedit /etc/pam.d/common-session Add the following line: session required pam_limits.so Save the file and exit gedit. Restart your machine. You shouldn't have any more problems with too many open files anymore.

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  • Would a multitouch capable PC allow me to do Android development simulating the touch UI without an Android device ?

    - by Scott Davies
    Hi, I recently purchased a Samsung Galaxy Tab as a reference implementation (phone and first gen Android tablet), of Android 2.x for app development. I have noticed a slew of Android 3.0 slates being talked about at CES 2011 (Motorola XOOM, etc.). If I had a multitouch PC with the Android SDK/Emulator on it, would this allow me to more closely approximate device simulation by allowing user input via the multitouch screen ? Would it work via touch just like Windows 7 recognizes touch as mouse style input ? Has anyone done this ? Thanks, Scott

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  • AsyncBridge? Async on .NET 4.0 using VS11

    - by Alex.Davies
    I've just found something quite cool. It's a code snippet that lets you use the real VS 11 C#5 compiler to write code that uses the async and await keywords, but to target .NET 4.0. It was published by Daniel Grunwald (from SharpDevelop).That means I can stop using the Async CTP for VS2010, which is not at all supported anymore, and a pain to install if you have windows updates turned on. Obviously I couldn't ask all my users to install .NET 4.5 beta, but .NET Demon is a VS 2010 extension, so we already have .NET 4.0. At the time of writing, VS11 is in beta still, but hopefully it's stable enough for my team to use!I would have written the code myself, but I had the wrong impression that the C# 5 beta compiler only looked in mscorlib for the helper classes it needs to implement async methods. Turns out you can provide them yourself. You can get the code here: https://gist.github.com/1961087You just add it to your project, and the compiler will apparently pick it up and use it to implement async/await. I'm at my parents' place for Easter without access to a machine with VS 11 to try it out. Let me know whether you get it to work!This reminds me of LINQBridge, which let us use C# 3 LINQ, but only require .NET 2. We should stick up a webpage to explain, with a nice easy dll, put it in nuget, and call it AsyncBridge.If you were really enthusiastic, you could re-implement the skeleton of the Task Parallel Library against .NET 2 to use async/await without even requiring .NET 4. Our usage stats suggest that practically everyone that uses Red Gate tools already has .NET 4 installed though, so I don't think I'll go to the effort.

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  • A new tool in beta: Conflict Alert

    - by Alex Davies
    You know that manual merges are a real pain? Well, I’ve just released a Visual Studio extension that makes manual merges a thing of the past. No source control system can automatically merge two edits to the same line of code. Conflict Alert solves this by warning you that you are heading down a path that will cause a manual merge later down the line. You choose whether you want to carry on, or talk to your teammate and find out what they are doing. Have you ever warned your teammates that you are doing a big refactor, and that they should ‘keep out of class X’? Conflict Alert tells them for you automatically by highlighting the sections of code that you have edited.   It doesn’t need to connect to your source control system, so it works no matter which you use. Its a first release, and I hope it is useful. Any feedback would be gratefully received. Grab a teammate and try it now.

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  • An experiment: unlimited free trial

    - by Alex.Davies
    The .NET Demon team have just implemented an experiment that is quite a break from Red Gate's normal business model. Instead of the tool expiring after the trial period, it now continues to work, but with a new message that appears after the tool has saved you a certain amount of time. The rationale is that a user that stops using .NET Demon because the trial expired isn't doing anyone any good. We'd much rather people continue using it forever, as long as everyone that finds it useful and can afford it still pays for it. Hopefully the message appearing is annoying enough to achieve that, but not for people to uninstall it. It's true that many companies have tried it before with mixed results, but we have a secret weapon. The perfect nag message? The neat thing for .NET Demon is that we can easily measure exactly how much time .NET Demon has saved you, in terms of unnecessary project builds that Visual Studio would have done. When you press F5, the message shows you the time saved, and then makes you wait a shorter time before starting your application. Confronted with the truth about how amazing .NET Demon is, who can do anything but buy it? The real secret though, is that while you wait, .NET Demon gives you entertainment, in the form of a picture of a cute kitten. I've only had time to embed one kitten so far, but the eventual aim is for a random different kitten to appear each time. The psychological health benefits of a dose of kittens in the daily life of the developer are obvious. My only concern is that people will complain after paying for .NET Demon that the kittens are gone.

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  • C# 5: At last, async without the pain

    - by Alex.Davies
    For me, the best feature in Visual Studio 11 is the async and await keywords that come with C# 5. I am a big fan of asynchronous programming: it frees up resources, in particular the thread that a piece of code needs to run in. That lets that thread run something else, while waiting for your long-running operation to complete. That's really important if that thread is the UI thread, or if it's holding a lock because it accesses some data structure. Before C# 5, I think I was about the only person in the world who really cared about asynchronous programming. The trouble was that you had to go to extreme lengths to make code asynchronous. I would forever be writing methods that, instead of returning a value, accepted an extra argument that is a "continuation". Then, when calling the method, I'd have to pass a lambda in to it, which contained all the stuff that needed to happen after the method finished. Here is a real snippet of code that is in .NET Demon: m_BuildControl.FilterEnabledForBuilding(     projects,     enabledProjects = m_OutOfDateProjectFinder.FilterNeedsBuilding(         enabledProjects,         newDirtyProjects =         {             // Mark any currently broken projects as dirty             newDirtyProjects.UnionWith(m_BrokenProjects);             // Copy what we found into the set of dirty things             m_DirtyProjects = newDirtyProjects;             RunSomeBuilds();         })); It's just obtuse. Who puts a lambda inside a lambda like that? Well, me obviously. But surely enabledProjects should just be the return value of FilterEnabledForBuilding? And newDirtyProjects should just be the return value of FilterNeedsBuilding? C# 5 async/await lets you write asynchronous code without it looking so stupid. Here's what I plan to change that code to, once we upgrade to VS 11: var enabledProjects = await m_BuildControl.FilterEnabledForBuilding(projects); var newDirtyProjects = await m_OutOfDateProjectFinder.FilterNeedsBuilding(enabledProjects); // Mark any currently broken projects as dirty newDirtyProjects.UnionWith(m_BrokenProjects); // Copy what we found into the set of dirty things m_DirtyProjects = newDirtyProjects; RunSomeBuilds(); Much easier to read! But how is this the same code? If we were on the UI thread, doesn't the UI thread have to block while FilterEnabledForBuilding runs? No, it doesn't, and that's the magic of the await keyword! It cuts your method up into its constituent pieces, much like I did manually with lambdas before. When you run it, only the piece up to the first await actually runs. The rest is passed to FilterEnabledForBuilding as a continuation, which will get called back whenever that method is finished. In the meantime, our thread returns, and can go back to making the UI responsive, or whatever else threads do in their spare time. This is actually a massive simplification, and if you're interested in all the gory details, and speed hacks that the await keyword actually does for you, I recommend Jon Skeet's blog posts about it.

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  • Object oriented wrapper around a dll

    - by Tom Davies
    So, I'm writing a C# managed wrapper around a native dll. The dll contains several hundred functions. In most cases, the first argument to each function is an opaque handle to a type internal to the dll. So, an obvious starting point for defining some classes in the wrapper would be to define classes corresponding to each of these opaque types, with each instance holding and managing the opaque handle (passed to its constructor) Things are a little awkward when dealing with callbacks from the dll. Naturally, the callback handlers in my wrapper have to be static, but the callbacks arguments invariable contain an opaque handle. In order to get from the static callback back to an object instance, I've created a static dictionary in each class, associating handles with class instances. In the constructor of each class, an entry is put into the dictionary, and this entry is then removed in the Destructors. When I receive a callback, I can then consult the dictionary to retrieve the class instance corresponding to the opaque reference. Are there any obvious flaws to this? Something that seems to be a problem is that the existence static dictionary means that the garbage collector will not act on my class instances that are otherwise unreachable. As they are never garbage collected, they never get removed from the dictionary, so the dictionary grows. It seems I might have to manually dispose of my objects, which is something absolutely would like to avoid. Can anyone suggest a good design that allows me to avoid having to do this?

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  • Latest update to Ubuntu 13.10 broke Intel graphics drivers

    - by James Davies
    I'm running a copy of Ubuntu 13.10 on an i7-4771 w/ Intel HD4600 Graphics using a Dell Ultrasharp 1440p monitor via Displayport. Up until today this configuration has been working perfectly, however the latest update appears to have broken my graphics configuration, and xorg is now refusing to go above 1280p resolution. Running xrandr it appears the driver incorrectly thinks my monitor is plugged into the HDMI port and is detecting a max resolution of 1920x1200 instead of 2560x1440. (It's actually plugged in via Displayport). Based on the apt history.log, the latest update was for the kernel. I'm presuming the issue is that the official Intel driver hasn't been updated to support this version? Is there any way to resolve this, or will I need to upgrade to 14.10 to get the latest driver from Intel? Start-Date: 2014-05-28 11:30:57 Commandline: aptdaemon role='role-commit-packages' sender=':1.473' Install: linux-image-extra-3.11.0-22-generic:amd64 (3.11.0-22.38), linux-image-3.11.0-22-generic:amd64 (3.11.0-22.38), linux-headers-3.11.0-22:amd64 (3.11.0-22.38), linux-headers-3.11.0-22-generic:amd64 (3.11.0-22.38)

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  • An experiment: unlimited free trial

    - by Alex.Davies
    The .NET Demon team have just implemented an experiment that is quite a break from Red Gate's normal business model. Instead of the tool expiring after the trial period, it now continues to work, but with a new message that appears after the tool has saved you a certain amount of time. The rationale is that a user that stops using .NET Demon because the trial expired isn't doing anyone any good. We'd much rather people continue using it forever, as long as everyone that finds it useful and can afford it still pays for it. Hopefully the message appearing is annoying enough to achieve that, but not for people to uninstall it. It's true that many companies have tried it before with mixed results, but we have a secret weapon. The perfect nag message? The neat thing for .NET Demon is that we can easily measure exactly how much time .NET Demon has saved you, in terms of unnecessary project builds that Visual Studio would have done. When you press F5, the message shows you the time saved, and then makes you wait a shorter time before starting your application. Confronted with the truth about how amazing .NET Demon is, who can do anything but buy it? The real secret though, is that while you wait, .NET Demon gives you entertainment, in the form of a picture of a cute kitten. I've only had time to embed one kitten so far, but the eventual aim is for a random different kitten to appear each time. The psychological health benefits of a dose of kittens in the daily life of the developer are obvious. My only concern is that people will complain after paying for .NET Demon that the kittens are gone.

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  • Should business services cross bounded contexts?

    - by Paul T Davies
    Firstly, I am following the convention that a bounded context is synonymous to a department, or possibly one department has 1 to many bounded contexts. We have a client consultancy department that has a Documentation Service. Documents are stored in the Document Store Service (which is where all documents in the company are stored - it is a utility service), and the Documentation Service stores information about that document (a business service). As it was designed for the client consultancy, it is information relevant to them. Now health and safety need somewhere to store information about a document. This is different information to client consultancy, but I have been instructed to extend the existing service to account for this extra information. I feel this service is now crossing a bounded context. My worry is that all departments will eventually store there information in here and the service will become bloated, trying to be all things to all departments. Each document record will only store a subset of the information because it will only belong to one department. It will get worse when different departments want to store the same information but refer to it in a diferent ways, or when two departments want to store different information that they refer to in the same way. In my understanding, this is exactly the reason for bounded contexts. I feel each department should have it's own business service for information about a document, but use the same utility service to actually store the document. What would be the correct approach?

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  • What programming language(s) could I develop this app with for an iPhone

    - by Keon Davies
    The app I'm thinking of making would be little similar to fruit ninja. The app/ game would involve different types of animals flying straight at and you have to choose the right item to catch the animal before he gets to you. For example to capture a fish you would have to select the net and then click on the fish to capture it. Also I would like to have a leader board too. Which programming language(s) could I use to develop what I just described?

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  • An experiment: unlimited free trial

    - by Alex Davies
    The .NET Demon team have just implemented an experiment that is quite a break from Red Gate’s normal business model. Instead of the tool expiring after the trial period, it now continues to work, but with a new message that appears after the tool has saved you a certain amount of time. The rationale is that a user that stops using .NET Demon because the trial expired isn’t doing anyone any good. We’d much rather people continue using it forever, as long as everyone that finds it useful and can afford it still pays for it. Hopefully the message appearing is annoying enough to achieve that, but not for people to uninstall it. It’s true that many companies have tried it before with mixed results, but we have a secret weapon. The perfect nag message? The neat thing for .NET Demon is that we can easily measure exactly how much time .NET Demon has saved you, in terms of unnecessary project builds that Visual Studio would have done. When you press F5, the message shows you the time saved, and then makes you wait a shorter time before starting your application. Confronted with the truth about how amazing .NET Demon is, who can do anything but buy it? The real secret though, is that while you wait, .NET Demon gives you entertainment, in the form of a picture of a cute kitten. I’ve only had time to embed one kitten so far, but the eventual aim is for a random different kitten to appear each time. The psychological health benefits of a dose of kittens in the daily life of the developer are obvious. My only concern is that people will complain after paying for .NET Demon that the kittens are gone.

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  • You can step over await

    - by Alex Davies
    I’ve just found the coolest feature of VS 2012 by far. I thought that being able to silence an exception from the “exception was thrown” popup was awesome, and the “reload all” button when a project file changes is amazing, but this is way beyond all of that. You can step over awaits when you debug your code!! With F10!!! Ok, so that may not sound such a big deal. You can step over ifs and whiles and no-one is celebrating. But await is different. await actually stops your method, signs up to be notified when a Task is finished,  returns, and resumes your method at some indeterminate point in the future. You could even end up continuing on a completely different thread. All that happens, and all I have to do is press F10. I used to have to painstakingly set a breakpoint on the first line of my callback before stepping over any asynchronous method. Even when we started using async, my mouse would instinctively click the margin every time I wanted to go past an await. And the times I was driven insane by my breakpoint getting hit by some other path of execution I don’t care about. I think this might have been introduced in the VS11 Beta, I’m pretty sure I tried it in the Async CTP in VS2010 and it didn’t work. Now it does! Woop!

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  • My book is released – Async in C# 5

    - by Alex Davies
    I’m pleased to announce that my book “Async in C# 5″ has been published by O’Reilly! http://oreil.ly/QQBjO3 If you want to know about how to use async, and whether it’s important for your code, I thoroughly recommend reading it. It’s the best book about the subject I’ve ever written. In fact it’s probably the best book I’ve written full stop. I may have only written one book. It also has a very fetching parrot on the cover, which would make a very good addition to your bookshelf.

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  • Is this a violation of the Liskov Substitution Principle?

    - by Paul T Davies
    Say we have a list of Task entities, and a ProjectTask sub type. Tasks can be closed at any time, except ProjectTasks which cannot be closed once they have a status of Started. The UI should ensure the option to close a started ProjectTask is never available, but some safeguards are present in the domain: public class Task { public Status Status { get; set; } public virtual void Close() { Status = Status.Closed; } } public ProjectTask : Task { public override void Close() { if (Status == Status.Started) throw new Exception("Cannot close a started Project Task"); base.Close(); } } Now when calling Close() on a Task, there is a chance the call will fail if it is a ProjectTask with the started status, when it wouldn't if it was a base Task. But this is the business requirements. It should fail. Can this be regarded as a violation?

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  • Fusion CRM ISV program is gaining weight: Examples of certified add-on's

    - by Richard Lefebvre
    The Fusion CRM ISV program is gaining traction. Please find below few examples of the partners having certified their add-on's to seamlessly work on top of Oracle Fusion CRM. For more information, please contact richard[email protected] ·         Opportunity-to-Quote.  Big Machines now integrates seamlessly to Oracle Fusion CRM, enabling customers with complex products and services and multiple sales channels to streamline the entire opportunity-to-quote process, including product selection, configuration, pricing, quoting, and approval workflows.  Create a custom hyperlink in the Opportunity to invoke Big Machines CPQ application to create a quote and sync up with the Fusion CRM custom quote object using the CRUD operations. The quote can be updated using the custom button in the custom tab in the opportunity details. See: http://www.bigmachines.com/oracle.php  ·         SaaS Billing and Subscription Management.  Is your prospect/customer asking whether top billing partners support Fusion CRM?  Positioning an integrated CRM solution for billing usage and subscription based services?  Need to implement a billable solution on the Oracle Java Cloud Service?  Aria Systems and Zuora have recently engaged with Oracle to deepen their integrations to Fusion CRM and team with Oracle for joint opportunities.  ·         Google Apps, SharePoint, Email-CRM Integrations o   Do your prospects use Google Apps in their business operations?  A “Best of AppExchange” award winner recently completed their integration for Fusion CRM.  CirrusInsight plugs Fusion CRM web services directly into Gmail, allowing you to search existing opportunity or contact, provide account information, and create an interaction such as phone call, appointment, or email against a customer or contact in Fusion CRM directly from Gmail.  o   An EMEA / France based partner, Aryvart provides bi-directional synchronization of appointments and tasks between Google calendar and Oracle Fusion CRM. For customers, it means adopting Oracle Fusion CRM while continuing to use Google calendar for appointments. o   Looking to lower the barrier and expand in SharePoint accounts?  InFact Group (EMEA / France & Germany) provides Microsoft SharePoint Connector for Oracle Fusion CRM. With this solution, you can store documents attached to an opportunity, into Microsoft SharePoint repository. For customers, it means adopting Oracle Fusion CRM while continuing to collaborate across existing content management infrastructure. o   Need to connect to MacMail, GroupWise, or Outlook/Exchange?  Omni Technology is a partner whose Riva CRM Integration recently engaged for support Fusion CRM as a key platform. Migration Tools from competitive CRMs, to Oracle Fusion CRM.  Data Migration Tools from legacy CRMs, to Oracle Fusion CRM.  A partner with the tools and techniques to speed adoption, Conemis provides data integration tools to export data from legacy CRM, and import into Oracle Fusion CRM via WebServices APIs. For customers, it means reducing cost of data migration from legacy CRM system into Oracle Fusion CRM. 

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  • Oracle Fusion CRM Implementation Bootcamp for EMEA Systems Integrators - Paris July 24-26th

    - by Richard Lefebvre
    To support partner success and increase win potential with Fusion CRM, we are organizing a unique bootcamp on Fusion CRM intended for Oracle EMEA partners on July 24th to 26th. Join us for this outstanding Bootcamp and learn from Oracle Corporation in-depth know-how on Fusion CRM. The official announcement will be forthcoming, yet we wanted you to determine the appropriate candidate to attend this workshop. Further to this we will send the actual invitation to the selected candidate. Due to the limited number of seats, we will be limiting the number of registrations per SI company and will be selecting the participants. If you are interested to have one or more representatives of your company to attend this bootcamp, please send an email to richard[email protected] by June 18th indicating the name and email address of the participants you would like to nominate, ranked by priority. What will we cover: This Bootcamp presents the fundamental concepts of the Oracle Fusion CRM applications. It introduces you to each functional area of the product, how it is used, and what you need to consider when implementing it for an organization. While we do examine implementation considerations, we do not address the detailed steps of implementation. Instead, we direct you to the relevant resources to learn more. Topics covered: Fusion CRM Introduction Fusion CRM Security Introduction Fusion Functional Setup Manager Introduction Customer Model Introduction Customer Center Introduction Customer Data Management Introduction Marketing & Campaigns Introduction Lead Management Introduction Territory Management Introduction Territory Modeling Introduction with Exercise Opportunity Management Introduction Forecasting Introduction Analytics Introduction CRM For Microsoft Outlook Introduction Customizing with Composers Introduction Roundtable Discussions, and time for hands-on labs (day 2, 3, 4) Next Steps, available resources, ongoing learning path, partner environments, keeping in touch and feedback Bootcamp Goals: Enable a new Fusion CRM implementation team member to: Describe the scope of Oracle Fusion CRM applications Describe the basic security model Describe the customer model Perform common sales and marketing user transactions Access and navigate the Functional Setup Manager Model territories in Fusion CRM using sample business requirements Do necessary planning before implementing the offerings and options Describe the analytics available with the Fusion CRM product Describe the basic page customizations that can be done to meet business requirements Find documentation and other courses to assist in performing setup tasks Expectations: This Bootcamp program should prime the SI organization implementation consultants to attain the basic skills necessary to support a consulting practice in the delivery, scoping, pricing, and planning of your Fusion CRM Implementations. Oracle University will begin to offer additional deep skill training, starting this summer, designed to follow the Introduction Bootcamp. Participants will be expected to participate in labs, exercises, workshops and roundtable discussions with the Oracle Product Managers. Who should attend: This class is designed for your lead CRM Implementation consultants, those who will support your Fusion CRM consulting practice as it grows. These individuals may be members of a centre of excellence, or skills leadership office. The individual who is attending the bootcamp must have prior experience implementing a CRM solution. Intended Audience: Oracle Diamond, Platinum and Gold Level SIs (Top SIs) with specialization in Oracle Applications CRM implementations, with a commitment to achieving Fusion CRM Implementation Specialization. Commitment expressed through an investment in a Center of Excellence/Innovation Center for Fusion CRM Applications. Individuals who will support the implementation practice as it is forming and will deliver Fusion CRM On Premise and Cloud Services implementations. Functional practice leaders, the future Fusion Application Wizards within the SI's organization. This Bootcamp is designed for people who: Will deliver Fusion CRM implementations Have had little or no exposure to Fusion CRM applications Are familiar with at least one other CRM application Have a business analyst level of technical background Prerequisites: Please note, that participants will be asked to take self-service-trainings (video format) and pass the related assessments prior to joining the Bootcamp. Fees: This event is FREE of charge for Oracle partners. When: 24 July – 26 July, 2012 (8:30 - 18:00 each day, including the last day; with recommended but optional evening events on all three days from 18:00 - 20:00 hrs) Where: Paris, France (Location to be defined) Travel: To make your travel hassel free, we kindly suggest you to plan your arrival to Paris on July 23rd and your departure on the 27th. Agenda: The final agenda and registration details will be issued closer to the event date.  

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  • Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

    - by Richard Lefebvre
    Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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  • October in Review

    - by Richard Bingham
    With OpenWorld over October was time to get back to serious work for everyone, including the Fusion Applications Developer Relations team. Don't forget the OpenWorld content is still available, including presentation downloads, for a limited period of time so be sure to grab anything you found useful or take another scan for anything you might have missed. Of all the announcements, the continued evolution of the Oracle Cloud services for extending and integrating with Fusion Applications is increasing in popularity, and certainly the Cloud Marketplace is something we're becoming involved in. More details to follow. Fusion Concepts Last week Vik from our team started the new "Fusion Concepts" series of articles, providing those new to Fusion Applications an explanation of the architectural basics, with the aim to reduce the learning curve and lay the platform for more efficient and effective development. The series begun with an insightful first post on the different schemas that exist in the Fusion Applications database. Look out for upcoming posts on multi-lingual entities, profile options, look-ups and more. New Learning Resources Our YouTube channel continued to expand with more 'how to' videos on using page composer, extending the Simplified UI (aka FUSE), and integrating BI reports and analytics. Also the Oracle Learning Library is now well established as a central resource for knowledge, now with thousands of tutorials, videos, and documents. Of particular note are the great new extensibility-related videos added by the CRM Product Management team, including more on the ever-expanding capabilities of Application Composer. To see some examples of these search using keyword 'customization' or the product 'Sales Cloud'. Finally on learning resources, as Oliver mentioned the Oracle Press book on Fusion Application Customization and Extensibility is now available for pre-order on Amazon (due out 1st Jan). Out And About October also saw us attend the annual Apps Conference held by the UK Oracle User Group in London. Interestingly there was an Applications Transformation stream of sessions and content that included Fusion Applications with all the latest in the Oracle Applications evolution, as always focused around the three tenets of social, mobile, and cloud. Read more in Richard's post-event write up. Other teams around Oracle have also been busy. Angelo from the Platform Technical Services group has done quite a bit of work using web services with Fusion SaaS and has published many interesting findings on his blog. It's definitely recommended reading if you are working on any related integration projects. The middleware-for-applications group has built a new tool called "AppAdvantage" offering an online assessment of your use of Fusion Middleware technologies with Oracle Applications. As the popularity of integrating cloud applications with on-premises systems continued to grow, leveraging existing middleware technologies (and licenses) to support the integration solution is likely to be of paramount importance. Similarly the "Build Enterprise Application Extensions with Ease" section of the related webpage has AppsUX director Killan Evers speaking about customization using the composer tools. Both are useful resources for those just getting started with a move to Fusion Applications. The Oracle A-Team, specialists in middleware technical architecture, always publish superb content via their 'chronicles' site, now with a substantial amount specifically related to Fusion Applications. Click on the Fusion Applications menu on the top right of their homepage to see more. Last month of particular note was an article on customizing the timeout pop-up message that shows to inactive users, providing design-time insight and easy-to-follow steps. Finally if you're looking at using Oracle Middleware and Cloud to tailor and extend your applications then you may also be interested in this new blog post on the roadmap for Oracle SOA and the latest on-demand Cloud Development webcast.

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  • HP Jetdirect 175x and HP Officejet K7103 printsharing

    - by Richard
    I have managed to get this setup working , but it is very unreliable and either the printserver or the printer seem to crash and wont respond after 1 or 2 prints, although I am able to still access the web config of the 175x. I had a similar problem with a linksys wireless print server with the same problem and assumed that a HP print server would do the job better...grrrr!! Anybody any ideas what to do next? It is not possible to flash the printserver, nor the printer as far as I know, so I assume I have some iffy settings in the print server config somewhre. All our users are W7 or Vista BTW. Cheers Richard

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