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  • Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

    - by Richard Lefebvre
    Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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  • October in Review

    - by Richard Bingham
    With OpenWorld over October was time to get back to serious work for everyone, including the Fusion Applications Developer Relations team. Don't forget the OpenWorld content is still available, including presentation downloads, for a limited period of time so be sure to grab anything you found useful or take another scan for anything you might have missed. Of all the announcements, the continued evolution of the Oracle Cloud services for extending and integrating with Fusion Applications is increasing in popularity, and certainly the Cloud Marketplace is something we're becoming involved in. More details to follow. Fusion Concepts Last week Vik from our team started the new "Fusion Concepts" series of articles, providing those new to Fusion Applications an explanation of the architectural basics, with the aim to reduce the learning curve and lay the platform for more efficient and effective development. The series begun with an insightful first post on the different schemas that exist in the Fusion Applications database. Look out for upcoming posts on multi-lingual entities, profile options, look-ups and more. New Learning Resources Our YouTube channel continued to expand with more 'how to' videos on using page composer, extending the Simplified UI (aka FUSE), and integrating BI reports and analytics. Also the Oracle Learning Library is now well established as a central resource for knowledge, now with thousands of tutorials, videos, and documents. Of particular note are the great new extensibility-related videos added by the CRM Product Management team, including more on the ever-expanding capabilities of Application Composer. To see some examples of these search using keyword 'customization' or the product 'Sales Cloud'. Finally on learning resources, as Oliver mentioned the Oracle Press book on Fusion Application Customization and Extensibility is now available for pre-order on Amazon (due out 1st Jan). Out And About October also saw us attend the annual Apps Conference held by the UK Oracle User Group in London. Interestingly there was an Applications Transformation stream of sessions and content that included Fusion Applications with all the latest in the Oracle Applications evolution, as always focused around the three tenets of social, mobile, and cloud. Read more in Richard's post-event write up. Other teams around Oracle have also been busy. Angelo from the Platform Technical Services group has done quite a bit of work using web services with Fusion SaaS and has published many interesting findings on his blog. It's definitely recommended reading if you are working on any related integration projects. The middleware-for-applications group has built a new tool called "AppAdvantage" offering an online assessment of your use of Fusion Middleware technologies with Oracle Applications. As the popularity of integrating cloud applications with on-premises systems continued to grow, leveraging existing middleware technologies (and licenses) to support the integration solution is likely to be of paramount importance. Similarly the "Build Enterprise Application Extensions with Ease" section of the related webpage has AppsUX director Killan Evers speaking about customization using the composer tools. Both are useful resources for those just getting started with a move to Fusion Applications. The Oracle A-Team, specialists in middleware technical architecture, always publish superb content via their 'chronicles' site, now with a substantial amount specifically related to Fusion Applications. Click on the Fusion Applications menu on the top right of their homepage to see more. Last month of particular note was an article on customizing the timeout pop-up message that shows to inactive users, providing design-time insight and easy-to-follow steps. Finally if you're looking at using Oracle Middleware and Cloud to tailor and extend your applications then you may also be interested in this new blog post on the roadmap for Oracle SOA and the latest on-demand Cloud Development webcast.

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  • HP Jetdirect 175x and HP Officejet K7103 printsharing

    - by Richard
    I have managed to get this setup working , but it is very unreliable and either the printserver or the printer seem to crash and wont respond after 1 or 2 prints, although I am able to still access the web config of the 175x. I had a similar problem with a linksys wireless print server with the same problem and assumed that a HP print server would do the job better...grrrr!! Anybody any ideas what to do next? It is not possible to flash the printserver, nor the printer as far as I know, so I assume I have some iffy settings in the print server config somewhre. All our users are W7 or Vista BTW. Cheers Richard

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  • Podcast Show Notes: The Red Room Interview &ndash; Part 2

    - by Bob Rhubart
    Room bloggers Sean Boiling, Richard Ward, and Mervin Chaing bring their in-the-trenches perspective to the conversation once again in this week’s edition of the OTN ArchBeat Podcast. Listen. (Missed last week? No problemo: Listen to Part 1) In this segment the conversation turns to SOA governance and balancing the need for reuse against the need for speed.  It’s no mystery that many people react to the term “SOA Governance” in much the same way as they would to the sound of Darth Vader’s respirator. But Mervin explains how a simple change in terminology can go a long way toward lowering blood pressure. Those interested in connecting with Sean, Richard, or Mervin can do so via the links listed below: Sean Boiling - Sales Consulting Manager for Oracle Fusion Middleware LinkedIn | Twitter | Blog Richard Ward - SOA Channel Development Manager at Oracle LinkedIn | Blog Mervin Chiang - Consulting Principal at Leonardo Consulting LinkedIn | Twitter | Blog And you’ll find the complete list of the Red Room SOA Best Practice Posts in last week’s show notes. The third and final segment of the Red Room series runs next week.  I have enough material from the original interview for a fourth program,  but it’ll have to wait. Also, as mentioned last week, the podcast name change is now complete, from Arch2Arch, to ArchBeat. As WPBH-TV9 weatherman Phil Connors says, “Anything different is good.”   Technorati Tags: archbeat,podcast. arch2arch,soa,soa governance,oracle,otn Flickr Tags: archbeat,podcast. arch2arch,soa,soa governance,oracle,otn

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  • .Net Rocks Visual Studio 2010 Road Trip coming to Raleigh, NC May 6th

    - by Jim Duffy
    Listen up .NET developers within 50 miles of Research Triangle Park, NC!  Take out that red, blue, green, black or any other color Sharpie marker you fancy and circle May 6th! Fellow Microsoft Regional Directors Carl Franklin and Richard Campbell are going to be bringing the .Net Rocks Visual Studio 2010 Road Trip to town. What’s that you say, you’ve never been to a .Net Rocks Road Trip event and don’t know what to expect? Let me help with that. I stol… uhhh… I mean I was “inspired” by some content I found on the event information page. “Carl and Richard are loading up the DotNetMobile (a 30 foot RV) and driving to your town again to show off their favorite bits of Visual Studio 2010 and .NET 4.0! Richard talks about Web load testing and Carl talks about Silverlight 4.0 and multimedia. And to make the night even more fun, we’re going to bring a mystery rock star from the Visual Studio world to the event and interview them for a special .NET Rocks Road Trip show series. Along the way we’ll be giving away some great prizes, showing off some awesome technology and having a ton of laughs. So come out to the most fun you can have in a geeky evening – and learn a few things along the way about web load testing and Silverlight 4!“   I know I’ll be there so what are you waiting for? Head over to the event registration page and sign up today! Have a day. :-|

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  • Large Users Profile - Windows 7 - Machine running slowly

    - by Richard
    I have the MD of a client of ours who has a Windows 7 Profile that is currently 14GB thanks to Videos/Music and Documents. The first thing we did was to switch from roaming to local. What I need to know is now the profile is local am I wasting my time by reducing it any further? Does it really make a difference to performance having a large local user profile? Only the 4GB outlook ost that talks to the network frequently. Thanks in advance.... Richard

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  • Devoxx UK JCP & Adopt-a-JSR activities

    - by Heather VanCura
    Devoxx UK starts this week!  The JCP Program is organizing many activities throughout the conference, including some tables in the Hackergarten area on 12-13 June.  Topics include Java EE, Data Grids, Java SE 8 (Lambdas and Date & Time API), Money & Currency API and OpenJDK.  We will have two book signings by Richard Warburton and Peter Pilgrim during the Hackergarten - free signed copy of their books at these times - first come, first served (limited quantities available).  Thursday night is the party and the Birds of a Feather (BoF) sessions - come with your favorite questions and topics related to the JCP, Adopt-a-JSR and Adopt OpenJDK Programs!  See below for the schedule of activities; I will fill in details for each session tomorrow.    Thursday 12 June 10:20 - 12:50 Java EE -- Arun Gupta 13:30-17:00 Lambdas/Date & Time API --Richard Warburton & Raoul-Gabriel Urma (also a book signing with Richard Warburon during the afternoon break) 14:30-17:30 Data Grids - Peter Lawrey 14:30-18:00 Money & Currency -- Anatole Tresch 18:45 Adopt OpenJDK BoF session (Java EE BoF runs concurrently) 19:45 JCP & Adopt-a-JSR BoF session Friday 13 June 10:20-13:00 OpenJDK -- Mani Sarkar  10:20- 14:30 Money & Currency -- Anatole Tresch 10:20 - 13:00 Java EE -- Peter Pilgrim 13:00-13:30 Peter Pilgrim Java EE 7 Book signing sponsored by JCP @ lunch time 13:30 - 15:30 JCP.Next/JSR 364 -- Heather VanCura

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  • Microsoft InTune in a SBS2008 Environment

    - by Richard Craddock
    I'm looking into using InTune and Office 365, mainly for the licensing benefits it brings but also because our company is moving to having more users based around the globe and I feel it will make managing the computers easier. Currently we have a SBS2008 (Premium) server running Exchange and File and Print which I need to keep for File and Print (Exchange can move to Office 365). I cant find any information on how the AD is synchronized between InTune and the SBS server (as users will still needs access control to file shares on the SBS server). Does anyone have any experience in doing this or even know if its possible? Richard

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  • I would like to know if someone has applescript to loop al my stickynotes and put it in a textfile

    - by Richard
    I have been meaning to do this for a while, but I never got around to do it. The problem is that I have to do research how applescript works. Anyway, I have now collected over 200 snippets for my programming, but I need to sort them out Putting them all in a textfile with some obvious breaks inbetween I could sort them and tag them for another snippet programm. This is my first question here, so I hope I am at the right place, maybe stack overflow is also a good place to ask Thanks in advannce, if someone already has done this or knows how to do this Richard

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  • Add a marker to an image in javascript?

    - by Richard
    Hi, Anyone know how I can add a marker to an image (not a map) in Javascript? Ideally I'd like a handler that behaves much like adding a marker to a map - i.e. onclick causes a marker to be displayed at the point that was clicked, and returns the x/y pixel coordinates of the point that was clicked. Is this possible? Cheers Richard

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  • determine if chipset is capable off packet injection and monitor mode

    - by Richard
    Hi, I am new to linux and I want to know if my chipset is capable off doing those things My chipset is a intel centrino advanced 6200-n on a sony vayo laptop running on windows 7. Now, I know that windows is only capable off listening, so I boot backtrack 4 from a usb stick. I also want to know if a live distribution can work flawlessly with the wificard even if it does not support formentioned things, because I try'd to use wget to download something and it says it ca not resolve the address? thanks, Richard

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  • Upgrading from VS2008 Pro to VS2010 Pro without MSDN

    - by Richard Bysouth
    Hi I'm looking to upgrade from Visual Studio 2008 Pro to Visual Studio 2010 Pro without MSDN. On the MSDN US site there's pricing for Upgrade from Standard for $299. On the UK MSDN site however, the only options are to buy with MSDN for £484.99. Obviously a big difference in price there! I can't find any info as to what qualifies for the Upgrade from Standard - anyone know about this? Or whether it's available in the UK? thanks Richard

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  • Google Maps v3 - Adding makers results in duplicate markers

    - by Richard
    Hi guys, I'm having some problems with Google Maps v3. I have an event listener on "bounds_change" that adds all accommodations(markers) within the active bounds. When i move the map slightly, the same markers are added again because they are located in the bounds. So every time I move the map, duplicate markers are added. How can I make sure these markers stay unique? Thanks!! Richard

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  • PHP mkdir issue!

    - by Richard González Alberto
    Hi, I trying to create some dirs like this: @mkdir("photos/$cat/$sku", 0777, true) it creates the first directory with 0777 permissions, but when it creates the second is uses 000 as it's perms, so it fails to create the third. A workaround this please? Thanks, Richard.

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  • A MySQL schema parser in Java?

    - by Richard
    Hi all, Does anyone know whether there is a java library for parsing a MySQL schema? In code I want to be able to determine the tables and fields specified in a schema. Or am I going to have to write my own? Thanks Richard.

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  • Recording audio from the microphone in Windows Phone 7 Series

    - by Richard
    Hi I'm wondering if anyone has any code samples or links to documentation that demonstrate how to capture audio from the device's microphone on the new Windows Phone Series 7. I've recently downloaded the Windows Phone SDK CTP for Visual Studio 2010 and I'm struggling to find any supporting documentation that might help. Thanks, Richard.

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  • Creating aliases in PowerShell for git commands?

    - by Richard
    Hi, I understand how to create aliases in PowerShell for cmdlets fine but I want to create an alias in PowerShell for things like "git status" as just "gs" and "git pull origin master" as "gpm" can anyone point me in the right direction? I am sure I am missing something obvious. Many thanks Richard

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  • css sprite button is jumping around

    - by Richard
    Hello everyone, Does anyone know what is causing the sprite rollover to jump around It is I think more likely a photoshop question, but I am not completely sure. I hope to get an answer here anyway, since I think most webdesigners/programmers problably worked with photoshop also. This is what I want the rollover to do example 1 and this is my testpage (see the play button) I made the sprite with spriteme.com thanks, Richard

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  • Current / Context property in class

    - by richard-heesbeen
    Hi, I would like to implement an current property in my class which returns the current active context of the class (much like httpcontext.current etc.), like so: using(classA x = new classA(..)) { classB.Dosomething(); } where the method dosomething() gets the current context of classA to perform some operation. How would i go about creating such functionality? Greetz, Richard

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  • Regex query: how can I search PDFs for a phrase where words in that phrase appear on more than one l

    - by Alison
    I am trying to set up an index page for the weekly magazine I work on. It is to show readers the names of companies mentioned in that weeks' issue, plus the page numbers they are appear on. I want to search all the PDF files for the week, where one PDF = one magazine page (originally made in Adobe InDesign CS3 and Adobe InCopy CS3). I have set up a list of companies I want to search for and, using PowerGREP and using delimited regular expressions, I am able to find most page numbers where a company is mentioned. However, where a company name contains two or more words, the search I am running will not pick up instances where the name appears over more than one line. For example, when looking for "CB Richard Ellis" and "Cushman & Wakefield", I got no result when the text appeared like this: DTZ beat BNP PRE, CB [line break here] Richard Ellis and Cushman & [line break here] Wakefield to secure the contract. [line end here] Could someone advise me on how to write a regular expression that will ignore white space between words and ignore line endings OR one that will look for the words including all types of white space (ie uneven spaces between words; spaces at the end of lines or line endings; and tabs (I am guessing that this info is imbedded somehow in PDF files). Here is a sample of the set of terms I have asked PowerGREP to search for: \bCB Richard Ellis\b \bCB Richard Ellis Hotels\b \bCentaur Services\b \bChapman Herbert\b \bCharities Property Fund\b \bChetwoods Architects\b \bChurch Commissioners\b \bClive Emson\b \bClothworkers’ Company\b \bColliers CRE\b \bCombined English Stores Group\b \bCommercial Estates Group\b \bConnells\b \bCooke & Powell\b \bCordea Savills\b \bCrown Estate\b \bCushman & Wakefield\b \bCWM Retail Property Advisors\b [Note that there is a delimited hard return between each \b at the end of each phrase and beginnong of the next phrase.] By the way, I am a production journalist and not usually involved in finding IT-type solutions and am finding it difficult to get to grips with the technical language on the PowerGREP site. Thanks for assistance Alison

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  • SVN hangs on commit - any suggestions for troubleshooting?

    - by Richard Beier
    We're having a problem with SVN... Subversion clients such as TortoiseSVN hang when we commit any more than a few files at a time to our server. Everything appears to actually be committed successfully to the repository; but the client hangs after all the data has been transmitted. We're using version 1.4.4 of the SVN server. We use the svn:// protocol rather than http to connect. We've reproduced this problem with several clients: TortoiseSVN (1.6.10), AnkhSVN (2.1), and the Silk command-line client (1.6.12). This is happening for everyone on the team, though some people seem to be more affected than others. If someone commits only a few files, it often works; but with more than half a dozen files, it usually hangs. Does anyone have troubleshooting suggestions? This has been happening sporadically for a while, but it's become pretty consistent lately. We've been working around the issue by killing the hung SVN client, doing "svn cleanup", and then doing "svn up"; but sometimes that causes tree conflicts. Another workaround is to blow away the workspace and check it out again after every commit; but of course that's pretty annoying. Are there any diagnostics that could help us troubleshoot this? We're considering upgrading to SVN 1.6 server, and installing the server on a new machine; but we're wondering if there's an easier solution. Thanks for your help, Richard

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