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• In the Field: "The Data Decade"

  Exploring the possibilities—and the needs—of the future.

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• Meet our Interns: Adam and Hanadi

  - by Maria Sandu

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 This week, we’d like to introduce you to two of our ECEMEA Interns, Adam and Hanadi. They’re based in different countries and are part of different teams; however they both have the same enthusiasm in being an Intern at Oracle. “Hi! I’m Adam (Bachelor of Accounting Science & CIMA Diploma in Management Accounting), a member of the Oracle Applications Pre-sales team in Johannesburg, South Africa. Joining Oracle has been a truly inspiring experience thus far. My first week at Oracle has been one of insight and learning. I have had the opportunity to meet and interact with industry leading software solution professionals. Gaining insight into a mammoth multinational company has changed my perception on how things work and has truly opened my eyes to the world of business. Having the privilege of joining the Oracle Graduate Program has afforded me the chance to take advantage of countless training opportunities as well as the chance to learn about Information Technology in a practical manner which is vital to most businesses in today’s modern environment.” “Hi! I’m Hanadi, an Oracle 2013 Sales Intern from Saudi Arabia. I received my BSc in Information Technology from King Saud University and immediately after graduating I applied for the internship at Oracle. I thought it was an incredible opportunity and a great way to shift from college life to career life through learning and practicing in an environment with such high standards. At the beginning, I was a bit nervous in joining the serious business world, but once I joined, I found the program very organized and everyone was extremely helpful, which made it easier for us, as interns, to learn faster. If you are a self-motivated, committed person, who has initiative, accepts challenges, has good soft skills and some technical experience, I would definitely advice you to take a chance and apply for the program once you graduate. Best of luck!” Get the latest updates from the ECEMEA Sales and Presales Internship Programme 2013 by following #Oracleinterns on Twitter or visiting CampusatOracle Facebook Page! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Spotlight on an office - Denmark

  - by jessica.ebbelaar(at)oracle.com

  Hi, my name is Michael. I work as an Intern at the Danish office in Ballerup. My job is a part-time position beside my bachelor study in International Business at Copenhagen Business School. I joined Oracle end of February last year, and what a thrilling ride it has been! Last year, when I was offered the position, there was no doubt that I wanted to go for it. Back then, I only had little idea about Oracle as a company and what kind of exciting assignments lay ahead of me. My main role is internal communications, i.e. editor of a monthly employee’s news letter; Newszone. It is an interesting task, since it requires that I am updated on the different activities that take place within the Oracle Denmark office. I try to bring interesting articles, which are relevant and interesting news to my colleagues and it allows me to interact with many different persons at the office and to learn from their experience, which give me great inspiration and ideas for the magazine. Besides being the editor of Newszone, I also make sure that other communication flow freely at the Oracle Denmark office. I do this through our LCD screen channels. I update the internal channel with the latest information and important messages for employees, and on the external channel I circulate marketing videos featuring Oracle products and customer reference stories. In addition to this, I have the responsibility acting as a content manager of the Local Communication Denmark site on MyOracle (UCM). These are more or less my usual work assignments. On top of these I take care of various ad hoc assignments such as updating the GCM database, renew newspaper subscriptions etc. The Oracle Denmark office Being part of the local employees club I also assist with arranging social events outside working hours – e.g. evenings at the theater or cinema or by attending many of the sportsactivities;such as our running club, cycling club, food club and book club. These activities have indeed helped me grow my personal network within Oracle.  The office is packed with engaging, high-paced and motivated people who manage to take time off to spend a day attending Corporate Social Responsibility initiatives, one of them being GVD (Global Volunteer Day) with approximately 40 employees attending. This proofs some of the social responsible aspects of Oracle. I was positively surprised on how the office (named O-Zone) is designed. The office is designed into three distinct zones, namely Call zone, Project and Dialogue zone and Quiet zone, having different working environments for different job roles. The other thing which I like is that you do not have your own desk, which means you get to sit next to different people every day, getting new ideas and inspiration as well as getting to know more people in the organization you work in. To sum up: If you are considering pursuing an intern or a career after graduation in Oracle, do it! You will not regret it. It has given me many relevant practical experiences beside my study, and I am sure many great experiences will await you too.   Want to know more about the current vacancies in Denmark? Check http://campus.oracle.com for all of our vacancies.

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• Working and Studying in Oracle, how I balance my time....

  - by anca.rosu

  Hi, my name is Laura. I am working as an Intern within Executive Administration at Oracle Denmark, whilst studying Information Management at Copenhagen Business school. I have recently handeding a paper on Information Systems which gave me exposure to Oracle. Once completing this paper I came across a job posting on my University’s intranet site and I applied directly online. When I submitted my application for the job offer, I wondered about what language I should use for the application form, as the job posting was in Danish, but the contact person and number looked Irish. I therefore chose English. Later that same day, Fiona, one of Oracle’s Graduates Recruitment Consultants based in Ireland, contacted me. This shows how global Oracle truly is. I went for my face-to-face interview in Oracle Denmark with Charlotte, one of the team managers. I spent 5 minutes waiting in the lobby, just looking around, thinking to myself, I really want to work here. The atmosphere seemed so pleasant with a relaxed approach between colleagues, employees and guests. The interview took about an hour, but we touched on a lot of different subjects. The profile I got of Oraclewas that this is a place where you are encouraged to think for yourself, and you are given the freedom to use your ideas. Later that evening, Fiona called and offered me the job. I was very happy. At Oracle Denmark we have 4 different zones: a Quiet Zone, a Project Zone, a Dialogue Zone and a Call Zone. Everyday when you arrive you consider what will be the most productive for the day’s task, and you take your toolbox and go find a desk in the zone you have decided on. It is therefore very unusual to be next to the same person two days in a row. At Oracle, people are located all over the world, and everybody has team members, colleagues or leaders in other countries, or even other time zones. Initially,I was worried about how I would adapt to this approach but I soon realized I had nothing to worry about and now I appreciate working this way. My colleagues have been very supportive and they have openly welcomed me into my new role. I typically work two days a week and have three days at University. During exam periods, I have the flexibility to work less hours and focus on the exams, in return for putting in more hours at work when needed. The first time I had to ask for time off before handing in a paper, my boss looked at me and said, ”Of course! Your education is the most important!” I hope that by sharing my experiences with you, I can inspire or encourage you to consider Oracle as a potential employer, where you can grow both professionally and personally. If you have any questions related to this article feel free to contact  [email protected].  You can find our job opportunities via http://campus.oracle.com Technorati Tags: Intern,Oracle Denmark,Information Systems,Business school,Copenhagen,Graduates Recruitment,Ireland,Quiet Zone,Project Zone,Dialogue Zone,Call Zone,University,flexibility

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• Advice needed: ADSL and VPN for a small company

  - by Saajid Ismail

  Hi. I need advice on purchasing an ADSL modem/router for a small company. At the moment, we are using the iBurst Wireless service for internet connectivity. I have the iBurst desktop modem, which connects to my Netgear WNR2000 router via ethernet. I am using the Netgear WNR2000 to deploy a wireless network as well. I have also set up a VPN using Windows Server 2003, and enabled the VPN Passthrough settings on the Netgear router. I am able to connect to the office network remotely without difficulty. However the problem that I've read is that the Netgear WNR2000 only supports VPN passthrough for a single session. This is simply not good enough. I need to be able to support at least 3 concurrent VPN connections immediately, and up to 5 in the near future. Now I am cancelling my iBurst Wireless service and have just got my ADSL line installed. I have to purchase an ADSL modem, and now is a good time to think of future proofing my investment. I need a good ADSL modem, that will allow me to support at least 5 concurrent VPN connections, or more, without breaking the bank. My budget is about 150-200 USD. I believe that my current Netgear WNR2000 router will be useless, except maybe to extend my wireless network in the future by a bit. Is there a solution where I can still use my Netgear WNR2000 for WiFi, for e.g., by connecting a cheaper non-WiFi ADSL modem to the Netgear router? If not, then which WiFi-enabled ADSL modem/router that supports at least 5 VPN passthroughs can you recommend? To sum it up, I need an ADSL modem/router that is: ADSL & ADSL2+ compatible has built-in 802.11n 270/300mbps WiFi (if having this feature doesn't push the price up too much) supports at least 5 VPN connections using VPN passthrough EDIT: Answer 2.10 in the following FAQ has me a bit worried - What is VPN/multiple VPN Pass-through?

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• Hosting a javascript api file for third party sites the way sharethis, uservoice, analytics do it.

  - by Dayson

  I'm preparing to launch a service soon which will provide third party websites a widget. The widget requires my javascript file in the website's code. Exactly the same way services like analytics, uservoice, sharethis, getclicky, etc provide you with a javascript snippet to add to your page. Therefore, my javascript file is going to be hotlinked by tons of websites which possibly receive a lot of requests too. I need advice/opinions on the following aspects: What's the right location for hosting this file? Should I use a sub-domain for it? I was thinking of something like http://api.myservice.com/js/foo.js . Remember, once websites start embedding this file, its location CANNOT change under any circumstances. Right now we can afford just one dedicated server. So I have minified my file, enabled gzip and plan to use some good cache control headers through apache. Also, in the near future when the requests pickup, I will use a http proxy like Varnish. Is this a good plan for the near future? Should I be considering a CDN in the future (since we can't afford it now)? If so how do I make sure we're prepared to migrate to it without breaking services. Pros/Cons of moving just this file to a CDN? Also, since its just one javascript file(50kb), any affordable CDN so we could consider it in the beginning itself? Any other word of advice I could use? Anything I shouldn't overlook at this stage which I would regret later? (both in terms of server + javascript ajax limitations) Thanks in advance.

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• OS X: Storing MySQL data securely, on an encrypted FileVault image using a soft link

  - by GJ

  I am trying to get a macports-installed MySQL to use a data directory stored inside my FileVault-protected home dir. I used sudo cp -a /opt/local/var/db/mysql5 ~/db/ (the -a to ensure file permissions remain intact) and then replaced the original mysql5 directory with a soft link: sudo ln -s ~/db/mysql5 /opt/local/var/db/mysql5 However, when I now try to start MySQL it fails. It follows the soft link at least to the extent that it modifies some files in the ~/db/mysql5 dir, notably the error log which gets appended to it this: 110108 15:33:08 mysqld_safe Starting mysqld daemon with databases from /opt/local/var/db/mysql5 110108 15:33:08 [Warning] '--skip-locking' is deprecated and will be removed in a future release. Please use '--skip-external-locking' instead. 110108 15:33:08 [Warning] '--log_slow_queries' is deprecated and will be removed in a future release. Please use ''--slow_query_log'/'--slow_query_log_file'' instead. 110108 15:33:08 [Warning] '--default-character-set' is deprecated and will be removed in a future release. Please use '--character-set-server' instead. 110108 15:33:08 [Warning] Setting lower_case_table_names=2 because file system for /opt/local/var/db/mysql5/ is case insensitive 110108 15:33:08 [Note] Plugin 'FEDERATED' is disabled. 110108 15:33:08 [Note] Plugin 'ndbcluster' is disabled. /opt/local/libexec/mysqld: Table 'mysql.plugin' doesn't exist 110108 15:33:08 [ERROR] Can't open the mysql.plugin table. Please run mysql_upgrade to create it. 110108 15:33:09 InnoDB: Started; log sequence number 4 1596664332 110108 15:33:09 [ERROR] /opt/local/libexec/mysqld: Can't create/write to file '/opt/local/var/db/mysql5/mac.local.pid' (Errcode: 13) 110108 15:33:09 [ERROR] Can't start server: can't create PID file: Permission denied 110108 15:33:09 mysqld_safe mysqld from pid file /opt/local/var/db/mysql5/gPod.local.pid ended I can't see why MySQL can't create the pid file, since manually creating it using the _mysql user succeeds (sudo -u _mysql touch mac.local.pid from inside ~/db/mysql5) Any ideas how to resolve this?

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• OS X: MySQL not dealing properly with data directory via soft link

  - by GJ

  I am trying to get a macports-installed MySQL to use a data directory stored inside my FileVault-protected home dir. I used sudo cp -a /opt/local/var/db/mysql5 ~/db/ (the -a to ensure file permissions remain intact) and then replaced the original mysql5 directory with a soft link: sudo ln -s ~/db/mysql5 /opt/local/var/db/mysql5 However, when I now try to start MySQL it fails. It follows the soft link at least to the extent that it modifies some files in the ~/db/mysql5 dir, notably the error log which gets appended to it this: 110108 15:33:08 mysqld_safe Starting mysqld daemon with databases from /opt/local/var/db/mysql5 110108 15:33:08 [Warning] '--skip-locking' is deprecated and will be removed in a future release. Please use '--skip-external-locking' instead. 110108 15:33:08 [Warning] '--log_slow_queries' is deprecated and will be removed in a future release. Please use ''--slow_query_log'/'--slow_query_log_file'' instead. 110108 15:33:08 [Warning] '--default-character-set' is deprecated and will be removed in a future release. Please use '--character-set-server' instead. 110108 15:33:08 [Warning] Setting lower_case_table_names=2 because file system for /opt/local/var/db/mysql5/ is case insensitive 110108 15:33:08 [Note] Plugin 'FEDERATED' is disabled. 110108 15:33:08 [Note] Plugin 'ndbcluster' is disabled. /opt/local/libexec/mysqld: Table 'mysql.plugin' doesn't exist 110108 15:33:08 [ERROR] Can't open the mysql.plugin table. Please run mysql_upgrade to create it. 110108 15:33:09 InnoDB: Started; log sequence number 4 1596664332 110108 15:33:09 [ERROR] /opt/local/libexec/mysqld: Can't create/write to file '/opt/local/var/db/mysql5/mac.local.pid' (Errcode: 13) 110108 15:33:09 [ERROR] Can't start server: can't create PID file: Permission denied 110108 15:33:09 mysqld_safe mysqld from pid file /opt/local/var/db/mysql5/gPod.local.pid ended I can't see why MySQL can't create the pid file, since manually creating it using the _mysql user succeeds (sudo -u _mysql touch mac.local.pid from inside ~/db/mysql5) Any ideas how to resolve this?

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• eventmachine on debian fails install via rubygems

  - by Max

  this has been killing me for the last 5 hours. I don't seem to be able to get eventmachine running on my debian box. here this output: $ gem install thin Building native extensions. This could take a while... ERROR: Error installing thin: ERROR: Failed to build gem native extension. /home/eventhub/.rvm/rubies/ruby-1.9.3-p125/bin/ruby extconf.rb checking for rb_trap_immediate in ruby.h,rubysig.h... no checking for rb_thread_blocking_region()... yes checking for inotify_init() in sys/inotify.h... yes checking for writev() in sys/uio.h... yes checking for rb_wait_for_single_fd()... yes checking for rb_enable_interrupt()... yes checking for rb_time_new()... yes checking for sys/event.h... no checking for epoll_create() in sys/epoll.h... yes creating Makefile make compiling kb.cpp cc1plus: warning: command line option "-Wdeclaration-after-statement" is valid for C/ObjC but not for C++ cc1plus: warning: command line option "-Wimplicit-function-declaration" is valid for C/ObjC but not for C++ In file included from project.h:149, from kb.cpp:20: binder.h:35: warning: type qualifiers ignored on function return type In file included from project.h:150, from kb.cpp:20: em.h:84: warning: type qualifiers ignored on function return type em.h:85: warning: type qualifiers ignored on function return type em.h:86: warning: type qualifiers ignored on function return type em.h:88: warning: type qualifiers ignored on function return type em.h:89: warning: type qualifiers ignored on function return type em.h:90: warning: type qualifiers ignored on function return type em.h:91: warning: type qualifiers ignored on function return type em.h:93: warning: type qualifiers ignored on function return type em.h:99: warning: type qualifiers ignored on function return type em.h:116: warning: type qualifiers ignored on function return type em.h:125: warning: type qualifiers ignored on function return type In file included from project.h:154, from kb.cpp:20: eventmachine.h:46: warning: type qualifiers ignored on function return type eventmachine.h:47: warning: type qualifiers ignored on function return type eventmachine.h:48: warning: type qualifiers ignored on function return type eventmachine.h:50: warning: type qualifiers ignored on function return type eventmachine.h:65: warning: type qualifiers ignored on function return type eventmachine.h:66: warning: type qualifiers ignored on function return type eventmachine.h:67: warning: type qualifiers ignored on function return type eventmachine.h:68: warning: type qualifiers ignored on function return type In file included from project.h:154, from kb.cpp:20: eventmachine.h:103: warning: type qualifiers ignored on function return type eventmachine.h:105: warning: type qualifiers ignored on function return type eventmachine.h:108: warning: type qualifiers ignored on function return type compiling rubymain.cpp cc1plus: warning: command line option "-Wdeclaration-after-statement" is valid for C/ObjC but not for C++ cc1plus: warning: command line option "-Wimplicit-function-declaration" is valid for C/ObjC but not for C++ In file included from project.h:149, from rubymain.cpp:20: binder.h:35: warning: type qualifiers ignored on function return type In file included from project.h:150, from rubymain.cpp:20: em.h:84: warning: type qualifiers ignored on function return type em.h:85: warning: type qualifiers ignored on function return type em.h:86: warning: type qualifiers ignored on function return type em.h:88: warning: type qualifiers ignored on function return type em.h:89: warning: type qualifiers ignored on function return type em.h:90: warning: type qualifiers ignored on function return type em.h:91: warning: type qualifiers ignored on function return type em.h:93: warning: type qualifiers ignored on function return type em.h:99: warning: type qualifiers ignored on function return type em.h:116: warning: type qualifiers ignored on function return type em.h:125: warning: type qualifiers ignored on function return type In file included from project.h:154, from rubymain.cpp:20: eventmachine.h:46: warning: type qualifiers ignored on function return type eventmachine.h:47: warning: type qualifiers ignored on function return type eventmachine.h:48: warning: type qualifiers ignored on function return type eventmachine.h:50: warning: type qualifiers ignored on function return type eventmachine.h:65: warning: type qualifiers ignored on function return type eventmachine.h:66: warning: type qualifiers ignored on function return type eventmachine.h:67: warning: type qualifiers ignored on function return type eventmachine.h:68: warning: type qualifiers ignored on function return type In file included from project.h:154, from rubymain.cpp:20: eventmachine.h:103: warning: type qualifiers ignored on function return type eventmachine.h:105: warning: type qualifiers ignored on function return type eventmachine.h:108: warning: type qualifiers ignored on function return type compiling ssl.cpp cc1plus: warning: command line option "-Wdeclaration-after-statement" is valid for C/ObjC but not for C++ cc1plus: warning: command line option "-Wimplicit-function-declaration" is valid for C/ObjC but not for C++ In file included from project.h:149, from ssl.cpp:23: binder.h:35: warning: type qualifiers ignored on function return type In file included from project.h:150, from ssl.cpp:23: em.h:84: warning: type qualifiers ignored on function return type em.h:85: warning: type qualifiers ignored on function return type em.h:86: warning: type qualifiers ignored on function return type em.h:88: warning: type qualifiers ignored on function return type em.h:89: warning: type qualifiers ignored on function return type em.h:90: warning: type qualifiers ignored on function return type em.h:91: warning: type qualifiers ignored on function return type em.h:93: warning: type qualifiers ignored on function return type em.h:99: warning: type qualifiers ignored on function return type em.h:116: warning: type qualifiers ignored on function return type em.h:125: warning: type qualifiers ignored on function return type In file included from project.h:154, from ssl.cpp:23: eventmachine.h:46: warning: type qualifiers ignored on function return type eventmachine.h:47: warning: type qualifiers ignored on function return type eventmachine.h:48: warning: type qualifiers ignored on function return type eventmachine.h:50: warning: type qualifiers ignored on function return type eventmachine.h:65: warning: type qualifiers ignored on function return type eventmachine.h:66: warning: type qualifiers ignored on function return type eventmachine.h:67: warning: type qualifiers ignored on function return type eventmachine.h:68: warning: type qualifiers ignored on function return type In file included from project.h:154, from ssl.cpp:23: eventmachine.h:103: warning: type qualifiers ignored on function return type eventmachine.h:105: warning: type qualifiers ignored on function return type eventmachine.h:108: warning: type qualifiers ignored on function return type compiling cmain.cpp cc1plus: warning: command line option "-Wdeclaration-after-statement" is valid for C/ObjC but not for C++ cc1plus: warning: command line option "-Wimplicit-function-declaration" is valid for C/ObjC but not for C++ In file included from project.h:149, from cmain.cpp:20: binder.h:35: warning: type qualifiers ignored on function return type In file included from project.h:150, from cmain.cpp:20: em.h:84: warning: type qualifiers ignored on function return type em.h:85: warning: type qualifiers ignored on function return type em.h:86: warning: type qualifiers ignored on function return type em.h:88: warning: type qualifiers ignored on function return type em.h:89: warning: type qualifiers ignored on function return type em.h:90: warning: type qualifiers ignored on function return type em.h:91: warning: type qualifiers ignored on function return type em.h:93: warning: type qualifiers ignored on function return type em.h:99: warning: type qualifiers ignored on function return type em.h:116: warning: type qualifiers ignored on function return type em.h:125: warning: type qualifiers ignored on function return type In file included from project.h:154, from cmain.cpp:20: eventmachine.h:46: warning: type qualifiers ignored on function return type eventmachine.h:47: warning: type qualifiers ignored on function return type eventmachine.h:48: warning: type qualifiers ignored on function return type eventmachine.h:50: warning: type qualifiers ignored on function return type eventmachine.h:65: warning: type qualifiers ignored on function return type eventmachine.h:66: warning: type qualifiers ignored on function return type eventmachine.h:67: warning: type qualifiers ignored on function return type eventmachine.h:68: warning: type qualifiers ignored on function return type In file included from project.h:154, from cmain.cpp:20: eventmachine.h:103: warning: type qualifiers ignored on function return type eventmachine.h:105: warning: type qualifiers ignored on function return type eventmachine.h:108: warning: type qualifiers ignored on function return type cmain.cpp:96: warning: type qualifiers ignored on function return type cmain.cpp:107: warning: type qualifiers ignored on function return type cmain.cpp:117: warning: type qualifiers ignored on function return type cmain.cpp:127: warning: type qualifiers ignored on function return type cmain.cpp:269: warning: type qualifiers ignored on function return type cmain.cpp:279: warning: type qualifiers ignored on function return type cmain.cpp:289: warning: type qualifiers ignored on function return type cmain.cpp:299: warning: type qualifiers ignored on function return type cmain.cpp:309: warning: type qualifiers ignored on function return type cmain.cpp:329: warning: type qualifiers ignored on function return type cmain.cpp:678: warning: type qualifiers ignored on function return type compiling em.cpp cc1plus: warning: command line option "-Wdeclaration-after-statement" is valid for C/ObjC but not for C++ cc1plus: warning: command line option "-Wimplicit-function-declaration" is valid for C/ObjC but not for C++ In file included from project.h:149, from em.cpp:23: binder.h:35: warning: type qualifiers ignored on function return type In file included from project.h:150, from em.cpp:23: em.h:84: warning: type qualifiers ignored on function return type em.h:85: warning: type qualifiers ignored on function return type em.h:86: warning: type qualifiers ignored on function return type em.h:88: warning: type qualifiers ignored on function return type em.h:89: warning: type qualifiers ignored on function return type em.h:90: warning: type qualifiers ignored on function return type em.h:91: warning: type qualifiers ignored on function return type em.h:93: warning: type qualifiers ignored on function return type em.h:99: warning: type qualifiers ignored on function return type em.h:116: warning: type qualifiers ignored on function return type em.h:125: warning: type qualifiers ignored on function return type In file included from project.h:154, from em.cpp:23: eventmachine.h:46: warning: type qualifiers ignored on function return type eventmachine.h:47: warning: type qualifiers ignored on function return type eventmachine.h:48: warning: type qualifiers ignored on function return type eventmachine.h:50: warning: type qualifiers ignored on function return type eventmachine.h:65: warning: type qualifiers ignored on function return type eventmachine.h:66: warning: type qualifiers ignored on function return type eventmachine.h:67: warning: type qualifiers ignored on function return type eventmachine.h:68: warning: type qualifiers ignored on function return type In file included from project.h:154, from em.cpp:23: eventmachine.h:103: warning: type qualifiers ignored on function return type eventmachine.h:105: warning: type qualifiers ignored on function return type eventmachine.h:108: warning: type qualifiers ignored on function return type em.cpp: In member function 'bool EventMachine_t::_RunEpollOnce()': em.cpp:578: warning: 'int rb_thread_select(int, fd_set*, fd_set*, fd_set*, timeval*)' is deprecated (declared at /home/eventhub/.rvm/rubies/ruby-1.9.3-p125/include/ruby-1.9.1/ruby/intern.h:379) em.cpp:578: warning: 'int rb_thread_select(int, fd_set*, fd_set*, fd_set*, timeval*)' is deprecated (declared at /home/eventhub/.rvm/rubies/ruby-1.9.3-p125/include/ruby-1.9.1/ruby/intern.h:379) em.cpp: In member function 'bool EventMachine_t::_RunSelectOnce()': em.cpp:974: warning: 'int rb_thread_select(int, fd_set*, fd_set*, fd_set*, timeval*)' is deprecated (declared at /home/eventhub/.rvm/rubies/ruby-1.9.3-p125/include/ruby-1.9.1/ruby/intern.h:379) em.cpp:974: warning: 'int rb_thread_select(int, fd_set*, fd_set*, fd_set*, timeval*)' is deprecated (declared at /home/eventhub/.rvm/rubies/ruby-1.9.3-p125/include/ruby-1.9.1/ruby/intern.h:379) em.cpp: At global scope: em.cpp:1057: warning: type qualifiers ignored on function return type em.cpp:1079: warning: type qualifiers ignored on function return type em.cpp:1265: warning: type qualifiers ignored on function return type em.cpp:1338: warning: type qualifiers ignored on function return type em.cpp:1510: warning: type qualifiers ignored on function return type em.cpp:1593: warning: type qualifiers ignored on function return type em.cpp:1856: warning: type qualifiers ignored on function return type em.cpp:1982: warning: type qualifiers ignored on function return type em.cpp:2046: warning: type qualifiers ignored on function return type em.cpp:2070: warning: type qualifiers ignored on function return type em.cpp:2142: warning: type qualifiers ignored on function return type em.cpp:2361: fatal error: error writing to /tmp/ccdlOK0T.s: No space left on device compilation terminated. make: *** [em.o] Error 1 Gem files will remain installed in /home/eventhub/.rvm/gems/ruby-1.9.3-p125/gems/eventmachine-1.0.1 for inspection. Results logged to /home/eventhub/.rvm/gems/ruby-1.9.3-p125/gems/eventmachine-1.0.1/ext/gem_make.out Any thoughts? I read a lot of different ways to solve this issue, but none of them worked. Thanks

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• singleton vs factory?

  - by fayer

  i've got 3 Log classes that all implements iLog interface: DatabaseLog FileLog ScreenLog there can only be one instance of them. initially i though of using single pattern for each class but then i thought why not use a factory for instantiation instead, cause then i wont have to create single pattern for each one of them and for all future Log classes. and maybe someone would want them as multiple objects in the future. so my questions is: should i use factory or singleton pattern here?

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• Why browser vendors make their own css properties?

  - by jitendra

  Why browser vendors make their own css properties, even they know these will not pass the w3c validation? What is the purpose? is for their own testing, or for web developers, ot to demonstrate browser capabilities to the world and to the W3C organizations and to CSS development team of W3C? is it like a beta version of demonstration? if i use any browser specific for now can they remove that property's support from future versions.will i have to edit my css in future for example: https://developer.mozilla.org/en/CSS_Reference/Mozilla_Extensions

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• Handling Exceptions for ThreadPoolExecutor

  - by HonorGod

  I have the following code snippet that basically scans through the list of task that needs to be executed and each task is then given to the executor for execution. The JobExecutor intern creates another executor (for doing db stuff...reading and writing data to queue) and completes the task. JobExecutor returns a Future for the tasks submitted. When one of the task fails, I want to gracefully interrupt all the threads and shutdown the executor by catching all the exceptions. What changes do I need to do? public class DataMovingClass { private static final AtomicInteger uniqueId = new AtomicInteger(0); private static final ThreadLocal<Integer> uniqueNumber = new IDGenerator(); ThreadPoolExecutor threadPoolExecutor = null ; private List<Source> sources = new ArrayList<Source>(); private static class IDGenerator extends ThreadLocal<Integer> { @Override public Integer get() { return uniqueId.incrementAndGet(); } } public void init(){ // load sources list } public boolean execute() { boolean succcess = true ; threadPoolExecutor = new ThreadPoolExecutor(10,10, 10, TimeUnit.SECONDS, new ArrayBlockingQueue<Runnable>(1024), new ThreadFactory() { public Thread newThread(Runnable r) { Thread t = new Thread(r); t.setName("DataMigration-" + uniqueNumber.get()); return t; }// End method }, new ThreadPoolExecutor.CallerRunsPolicy()); List<Future<Boolean>> result = new ArrayList<Future<Boolean>>(); for (Source source : sources) { result.add(threadPoolExecutor.submit(new JobExecutor(source))); } for (Future<Boolean> jobDone : result) { try { if (!jobDone.get(100000, TimeUnit.SECONDS) && success) { // in case of successful DbWriterClass, we don't need to change // it. success = false; } } catch (Exception ex) { // handle exceptions } } } public class JobExecutor implements Callable<Boolean> { private ThreadPoolExecutor threadPoolExecutor ; Source jobSource ; public SourceJobExecutor(Source source) { this.jobSource = source; threadPoolExecutor = new ThreadPoolExecutor(10,10,10, TimeUnit.SECONDS, new ArrayBlockingQueue<Runnable>(1024), new ThreadFactory() { public Thread newThread(Runnable r) { Thread t = new Thread(r); t.setName("Job Executor-" + uniqueNumber.get()); return t; }// End method }, new ThreadPoolExecutor.CallerRunsPolicy()); } public Boolean call() throws Exception { boolean status = true ; System.out.println("Starting Job = " + jobSource.getName()); try { // do the specified task ; }catch (InterruptedException intrEx) { logger.warn("InterruptedException", intrEx); status = false ; } catch(Exception e) { logger.fatal("Exception occurred while executing task "+jobSource.getName(),e); status = false ; } System.out.println("Ending Job = " + jobSource.getName()); return status ; } } }

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• jQuery UI draggable() and resizable()

  - by foxlance

  I want to write the draggable() and resizable() code in such a way that all future elements with a particular class will inherit those plugins without calling them again. $('div.resizeMe').resizable({ containment: 'parent', minWidth: 400, minHeight: 200 }) When the above code is executed, all divs with resizeMe class inherits the resizable() function. But if I appended BODY with a new div with the same class, I needed to execute that code again. So my goal here is how to rewrite that code such that it will work for all and including future elements.

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• Python operators returning ints

  - by None

  Is there any way to have Python operators line "==" and "" return ints instead of bools. I know that I could use the int function (int(1 == 1)) or add 0 ((1 == 1) + 0) but I was wondering if there was an easy way to do it. Like when you want division to return floats you could type from __future__ import division. Is there any way to do this with operators returning ints? Or could I make a class extending __future__._Feature that would do what I want?

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• What is the best GUI for Perl on Windows including a good GUI builder?

  - by panofish

  I want to build perl apps with a gui that: A: are windows compatible (no cygwin or the like) B: utilize a nice GUI builder C: is easily distributed (minimizing additional components that must be installed) D: has good documentation and tutorials for building and using the GUI E: is still be developed (has a future) and appears to be the future of perl GUIs Maybe someone could provide a table something like the following for the alternatives (wxperl, perlqt, tk gtk2...etc)?: tool1 = AB tool2 = CE tool3 = ACD ...

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• Why do browser vendors make their own css properties?

  - by jitendra

  Why do browser vendors make their own css properties, even they know these will not pass the w3c validation? What is the purpose? Is for their own testing, or for web developers, or to demonstrate browser capabilities to the world and to the W3C organizations and to CSS development team of W3C? is it like a beta version of demonstration? if i use any browser specific for now can they remove that property's support from future versions.will i have to edit my css in future For example: https://developer.mozilla.org/en/CSS_Reference/Mozilla_Extensions

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• What configuration of JBoss should we used - web, standard, default?

  - by Vladimir Bezugliy

  We develop web application and we are going to deploy it on JBoss. Now we use JSF, Facelets, Webflow, JMX, Spring. We are going to use JMS(ActiveMQ). Maybe in the future we will use EJB3. But for near future we will not use it. What configuration of JBoss would be better to use - web, standard, default? And why?

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• PHP: Which DB/DB Engine supports search well?

  - by KeyStroke

  Hi, I'm starting a site which relies heavily on search. While it's probably going to search basic meta data in the beginning, it might grow to something bigger in the future. So which DB/DB Engine is best in your opinion when it comes to search performance and future scalability? Appreciate your help

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• .net vs other top technologies [closed]

  - by snorlaks

  Hello, I would like to ask You all, what do You think about the future of .Net technology comparing to other top fashion technologies (for example from google). Is it possible that within few years all solutions will be developed in other technologies than .Net. Is it worth learning .Net solutions looking into the future ?

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• IIS reverse proxy to windows authenticated internal site

  - by keithwarren7

  I have an internal windows authenticated website that I need to expose anonymously to external users. extern: http://foo.com/ (public) intern: http://privatefoo/ (requires windows auth) I want people hitting foo.com to see no security prompt, just get access to privatefoo - I know this is possible in a simple reverse proxy setup but does anyone know how to make the proxy provide windows credentials?

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• Error with postgres and Rails in Bundle Install on Ubuntu 12.10

  - by jason328

  I'm trying to install postgres onto Ubuntu. When running the Bundle Install in terminal I'm receiving this message at the end of the running code. How do I get pg to install properly? Libpq-dev is installed as well. Using coffee-rails (3.2.2) Using diff-lcs (1.1.3) Using jquery-rails (2.0.2) Installing pg (0.12.2) with native extensions Gem::Installer::ExtensionBuildError: ERROR: Failed to build gem native extension. /usr/bin/ruby1.9.1 extconf.rb checking for pg_config... yes Using config values from /usr/bin/pg_config checking for libpq-fe.h... yes checking for libpq/libpq-fs.h... yes checking for PQconnectdb() in -lpq... yes checking for PQconnectionUsedPassword()... yes checking for PQisthreadsafe()... yes checking for PQprepare()... yes checking for PQexecParams()... yes checking for PQescapeString()... yes checking for PQescapeStringConn()... yes checking for PQgetCancel()... yes checking for lo_create()... yes checking for pg_encoding_to_char()... yes checking for PQsetClientEncoding()... yes checking for rb_encdb_alias()... yes checking for rb_enc_alias()... no checking for struct pgNotify.extra in libpq-fe.h... yes checking for unistd.h... yes checking for ruby/st.h... yes creating extconf.h creating Makefile make compiling compat.c compiling pg.c pg.c: In function ‘pgconn_wait_for_notify’: pg.c:2117:3: warning: ‘rb_thread_select’ is deprecated (declared at /usr/include/ruby- 1.9.1/ruby/intern.h:379) [-Wdeprecated-declarations] pg.c: In function ‘pgconn_block’: pg.c:2592:3: error: format not a string literal and no format arguments [-Werror=format- security] pg.c:2598:3: warning: ‘rb_thread_select’ is deprecated (declared at /usr/include/ruby- 1.9.1/ruby/intern.h:379) [-Wdeprecated-declarations] pg.c:2607:4: error: format not a string literal and no format arguments [-Werror=format- security] pg.c: In function ‘pgconn_locreate’: pg.c:2866:11: warning: variable ‘lo_oid’ set but not used [-Wunused-but-set-variable] pg.c: In function ‘find_or_create_johab’: pg.c:3947:3: warning: implicit declaration of function ‘rb_encdb_alias’ [-Wimplicit- function-declaration] cc1: some warnings being treated as errors make: *** [pg.o] Error 1 Gem files will remain installed in /home/jason/.bundler/tmp/10083/gems/pg-0.12.2 for inspection. Results logged to /home/jason/.bundler/tmp/10083/gems/pg-0.12.2/ext/gem_make.out An error occurred while installing pg (0.12.2), and Bundler cannot continue. Make sure that `gem install pg -v '0.12.2'` succeeds before bundling.

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• Laissez les bon temps rouler! (Microsoft BI Conference 2010)

  - by smisner

  "Laissez les bons temps rouler" is a Cajun phrase that I heard frequently when I lived in New Orleans in the mid-1990s. It means "Let the good times roll!" and encapsulates a feeling of happy expectation. As I met with many of my peers and new acquaintances at the Microsoft BI Conference last week, this phrase kept running through my mind as people spoke about their plans in their respective businesses, the benefits and opportunities that the recent releases in the BI stack are providing, and their expectations about the future of the BI stack. Notwithstanding some jabs here and there to point out the platform is neither perfect now nor will be anytime soon (along with admissions that the competitors are also not perfect), and notwithstanding several missteps by the event organizers (which I don't care to enumerate), the overarching mood at the conference was positive. It was a refreshing change from the doom and gloom hovering over several conferences that I attended in 2009. Although many people expect economic hardships to continue over the coming year or so, everyone I know in the BI field is busier than ever and expects to stay busy for quite a while. Self-Service BI Self-service was definitely a theme of the BI conference. In the keynote, Ted Kummert opened with a look back to a fairy tale vision of self-service BI that he told in 2008. At that time, the fairy tale future was a time when "every end user was able to use BI technologies within their job in order to move forward more effectively" and transitioned to the present time in which SQL Server 2008 R2, Office 2010, and SharePoint 2010 are available to deliver managed self-service BI. This set of technologies is presumably poised to address the needs of the 80% of users that Kummert said do not use BI today. He proceeded to outline a series of activities that users ought to be able to do themselves--from simple changes to a report like formatting or an addtional data visualization to integration of an additional data source. The keynote then continued with a series of demonstrations of both current and future technology in support of self-service BI. Some highlights that interested me: PowerPivot, of course, is the flagship product for self-service BI in the Microsoft BI stack. In the TechEd keynote, which was open to the BI conference attendees, Amir Netz (twitter) impressed the audience by demonstrating interactivity with a workbook containing 100 million rows. He upped the ante at the BI keynote with his demonstration of a future-state PowerPivot workbook containing over 2 billion records. It's important to note that this volume of data is being processed by a server engine, and not in the PowerPivot client engine. (Yes, I think it's impressive, but none of my clients are typically wrangling with 2 billion records at a time. Maybe they're thinking too small. This ability to work quickly with large data sets has greater implications for BI solutions than for self-service BI, in my opinion.) Amir also demonstrated KPIs for the future PowerPivot, which appeared to be easier to implement than in any other Microsoft product that supports KPIs, apart from simple KPIs in SharePoint. (My initial reaction is that we have one more place to build KPIs. Great. It's confusing enough. I haven't seen how well those KPIs integrate with other BI tools, which will be important for adoption.) One more PowerPivot feature that Amir showed was a graphical display of the lineage for calculations. (This is hugely practical, especially if you build up calculations incrementally. You can more easily follow the logic from calculation to calculation. Furthermore, if you need to make a change to one calculation, you can assess the impact on other calculations.) Another product demonstration will be available within the next 30 days--Pivot for Reporting Services. If you haven't seen this technology yet, check it out at www.getpivot.com. (It definitely has a wow factor, but I'm skeptical about its practicality. However, I'm looking forward to trying it out with data that I understand.) Michael Tejedor (twitter) demonstrated a feature that I think is really interesting and not emphasized nearly enough--overshadowed by PowerPivot, no doubt. That feature is the Microsoft Business Intelligence Indexing Connector, which enables search of the content of Excel workbooks and Reporting Services reports. (This capability existed in MOSS 2007, but was more cumbersome to implement. The search results in SharePoint 2010 are not only cooler, but more useful by describing whether the content is found in a table or a chart, for example.) This may yet be the dawning of the age of self-service BI - a phrase I've heard repeated from time to time over the last decade - but I think BI professionals are likely to stay busy for a long while, and need not start looking for a new line of work. Kummert repeatedly referenced strategic BI solutions in contrast to self-service BI to emphasize that self-service BI is not a replacement for the services that BI professionals provide. After all, self-service BI does not appear magically on user desktops (or whatever device they want to use). A supporting infrastructure is necessary, and grows in complexity in proportion to the need to simplify BI for users. It's one thing to hear the party line touted by Microsoft employees at the BI keynote, but it's another to hear from the people who are responsible for implementing and supporting it within an organization. Rob Collie (blog | twitter), Kasper de Jonge (blog | twitter), Vidas Matelis (site | twitter), and I were invited to join Andrew Brust (blog | twitter) as he led a Birds of a Feather session at TechEd entitled "PowerPivot: Is It the BI Deal-Changer for Developers and IT Pros?" I would single out the prevailing concern in this session as the issue of control. On one side of this issue were those who were concerned that they would lose control once PowerPivot is implemented. On the other side were those who believed that data should be freely accessible to users in PowerPivot, and even acknowledgment that users would get the data they want even if it meant they would have to manually enter into a workbook to have it ready for analysis. For another viewpoint on how PowerPivot played out at the conference, see Rob Collie's observations. Collaborative BI I have been intrigued by the notion of collaborative BI for a very long time. Before I discovered BI, I was a Lotus Notes developer and later a manager of developers, working in a software company that enabled collaboration in the legal industry. Not only did I help create collaborative systems for our clients, I created a complete project management from the ground up to collaboratively manage our custom development work. In that case, collaboration involved my team, my client contacts, and me. I was also able to produce my own BI from that system as well, but didn't know that's what I was doing at the time. Only in recent years has SharePoint begun to catch up with the capabilities that I had with Lotus Notes more than a decade ago. Eventually, I had the opportunity at that job to formally investigate BI as another product offering for our software, and the rest - as they say - is history. I built my first data warehouse with Scott Cameron (who has also ventured into the authoring world by writing Analysis Services 2008 Step by Step and was at the BI Conference last week where I got to reminisce with him for a bit) and that began a career that I never imagined at the time. Fast forward to 2010, and I'm still lauding the virtues of collaborative BI, if only the tools will catch up to my vision! Thus, I was anxious to see what Donald Farmer (blog | twitter) and Rita Sallam of Gartner had to say on the subject in their session "Collaborative Decision Making." As I suspected, the tools aren't quite there yet, but the vendors are moving in the right direction. One thing I liked about this session was a non-Microsoft perspective of the state of the industry with regard to collaborative BI. In addition, this session included a better demonstration of SharePoint collaborative BI capabilities than appeared in the BI keynote. Check out the video in the link to the session to see the demonstration. One of the use cases that was demonstrated was linking from information to a person, because, as Donald put it, "People don't trust data, they trust people." The Microsoft BI Stack in General A question I hear all the time from students when I'm teaching is how to know what tools to use when there is overlap between products in the BI stack. I've never taken the time to codify my thoughts on the subject, but saw that my friend Dan Bulos provided good insight on this topic from a variety of perspectives in his session, "So Many BI Tools, So Little Time." I thought one of his best points was that ideally you should be able to design in your tool of choice, and then deploy to your tool of choice. Unfortunately, the ideal is yet to become real across the platform. The closest we come is with the RDL in Reporting Services which can be produced from two different tools (Report Builder or Business Intelligence Development Studio's Report Designer), manually, or by a third-party or custom application. I have touted the idea for years (and publicly said so about 5 years ago) that eventually more products would be RDL producers or consumers, but we aren't there yet. Maybe in another 5 years. Another interesting session that covered the BI stack against a backdrop of competitive products was delivered by Andrew Brust. Andrew did a marvelous job of consolidating a lot of information in a way that clearly communicated how various vendors' offerings compared to the Microsoft BI stack. He also made a particularly compelling argument about how the existence of an ecosystem around the Microsoft BI stack provided innovation and opportunities lacking for other vendors. Check out his presentation, "How Does the Microsoft BI Stack...Stack Up?" Expo Hall I had planned to spend more time in the Expo Hall to see who was doing new things with the BI stack, but didn't manage to get very far. Each time I set out on an exploratory mission, I got caught up in some fascinating conversations with one or more of my peers. I find interacting with people that I meet at conferences just as important as attending sessions to learn something new. There were a couple of items that really caught me eye, however, that I'll share here. Pragmatic Works. Whether you develop SSIS packages, build SSAS cubes, or author SSRS reports (or all of the above), you really must take a look at BI Documenter. Brian Knight (twitter) walked me through the key features, and I must say I was impressed. Once you've seen what this product can do, you won't want to document your BI projects any other way. You can download a free single-user database edition, or choose from more feature-rich standard or professional editions. Microsoft Press ebooks. I also stopped by the O'Reilly Media booth to meet some folks that one of my acquisitions editors at Microsoft Press recommended. In case you haven't heard, Microsoft Press has partnered with O'Reilly Media for distribution and publishing. Apart from my interest in learning more about O'Reilly Media as an author, an advertisement in their booth caught me eye which I think is a really great move. When you buy Microsoft Press ebooks through the O'Reilly web site, you can receive it in any (or all) of the following formats where possible: PDF, epub, .mobi for Kindle and .apk for Android. You also have lifetime DRM-free access to the ebooks. As someone who is an avid collector of books, I fnd myself running out of room for storage. In addition, I travel a lot, and it's hard to lug my reference library with me. Today's e-reader options make the move to digital books a more viable way to grow my library. Having a variety of formats means I am not limited to a single device, and lifetime access means I don't have to worry about keeping track of where I've stored my files. Because the e-books are DRM-free, I can copy and paste when I'm compiling notes, and I can print pages when necessary. That's a winning combination in my mind! Overall, I was pleased with the BI conference. There were many more sessions that I couldn't attend, either because the room was full when I got there or there were multiple sessions running concurrently that I wanted to see. Fortunately, many of the sessions are accessible for viewing online at http://www.msteched.com/2010/NorthAmerica along with the TechEd sessions. You can spot the BI sessions by the yellow skyline on the title slide of the presentation as shown below. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

  - by raul.goycoolea

  Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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• Laissez les bon temps rouler! (Microsoft BI Conference 2010)

  - by smisner

  Laissez les bons temps rouler" is a Cajun phrase that I heard frequently when I lived in New Orleans in the mid-1990s. It means "Let the good times roll!" and encapsulates a feeling of happy expectation. As I met with many of my peers and new acquaintances at the Microsoft BI Conference last week, this phrase kept running through my mind as people spoke about their plans in their respective businesses, the benefits and opportunities that the recent releases in the BI stack are providing, and their expectations about the future of the BI stack.Notwithstanding some jabs here and there to point out the platform is neither perfect now nor will be anytime soon (along with admissions that the competitors are also not perfect), and notwithstanding several missteps by the event organizers (which I don't care to enumerate), the overarching mood at the conference was positive. It was a refreshing change from the doom and gloom hovering over several conferences that I attended in 2009. Although many people expect economic hardships to continue over the coming year or so, everyone I know in the BI field is busier than ever and expects to stay busy for quite a while.Self-Service BISelf-service was definitely a theme of the BI conference. In the keynote, Ted Kummert opened with a look back to a fairy tale vision of self-service BI that he told in 2008. At that time, the fairy tale future was a time when "every end user was able to use BI technologies within their job in order to move forward more effectively" and transitioned to the present time in which SQL Server 2008 R2, Office 2010, and SharePoint 2010 are available to deliver managed self-service BI.This set of technologies is presumably poised to address the needs of the 80% of users that Kummert said do not use BI today. He proceeded to outline a series of activities that users ought to be able to do themselves--from simple changes to a report like formatting or an addtional data visualization to integration of an additional data source. The keynote then continued with a series of demonstrations of both current and future technology in support of self-service BI. Some highlights that interested me:PowerPivot, of course, is the flagship product for self-service BI in the Microsoft BI stack. In the TechEd keynote, which was open to the BI conference attendees, Amir Netz (twitter) impressed the audience by demonstrating interactivity with a workbook containing 100 million rows. He upped the ante at the BI keynote with his demonstration of a future-state PowerPivot workbook containing over 2 billion records. It's important to note that this volume of data is being processed by a server engine, and not in the PowerPivot client engine. (Yes, I think it's impressive, but none of my clients are typically wrangling with 2 billion records at a time. Maybe they're thinking too small. This ability to work quickly with large data sets has greater implications for BI solutions than for self-service BI, in my opinion.)Amir also demonstrated KPIs for the future PowerPivot, which appeared to be easier to implement than in any other Microsoft product that supports KPIs, apart from simple KPIs in SharePoint. (My initial reaction is that we have one more place to build KPIs. Great. It's confusing enough. I haven't seen how well those KPIs integrate with other BI tools, which will be important for adoption.)One more PowerPivot feature that Amir showed was a graphical display of the lineage for calculations. (This is hugely practical, especially if you build up calculations incrementally. You can more easily follow the logic from calculation to calculation. Furthermore, if you need to make a change to one calculation, you can assess the impact on other calculations.)Another product demonstration will be available within the next 30 days--Pivot for Reporting Services. If you haven't seen this technology yet, check it out at www.getpivot.com. (It definitely has a wow factor, but I'm skeptical about its practicality. However, I'm looking forward to trying it out with data that I understand.)Michael Tejedor (twitter) demonstrated a feature that I think is really interesting and not emphasized nearly enough--overshadowed by PowerPivot, no doubt. That feature is the Microsoft Business Intelligence Indexing Connector, which enables search of the content of Excel workbooks and Reporting Services reports. (This capability existed in MOSS 2007, but was more cumbersome to implement. The search results in SharePoint 2010 are not only cooler, but more useful by describing whether the content is found in a table or a chart, for example.)This may yet be the dawning of the age of self-service BI - a phrase I've heard repeated from time to time over the last decade - but I think BI professionals are likely to stay busy for a long while, and need not start looking for a new line of work. Kummert repeatedly referenced strategic BI solutions in contrast to self-service BI to emphasize that self-service BI is not a replacement for the services that BI professionals provide. After all, self-service BI does not appear magically on user desktops (or whatever device they want to use). A supporting infrastructure is necessary, and grows in complexity in proportion to the need to simplify BI for users.It's one thing to hear the party line touted by Microsoft employees at the BI keynote, but it's another to hear from the people who are responsible for implementing and supporting it within an organization. Rob Collie (blog | twitter), Kasper de Jonge (blog | twitter), Vidas Matelis (site | twitter), and I were invited to join Andrew Brust (blog | twitter) as he led a Birds of a Feather session at TechEd entitled "PowerPivot: Is It the BI Deal-Changer for Developers and IT Pros?" I would single out the prevailing concern in this session as the issue of control. On one side of this issue were those who were concerned that they would lose control once PowerPivot is implemented. On the other side were those who believed that data should be freely accessible to users in PowerPivot, and even acknowledgment that users would get the data they want even if it meant they would have to manually enter into a workbook to have it ready for analysis. For another viewpoint on how PowerPivot played out at the conference, see Rob Collie's observations.Collaborative BII have been intrigued by the notion of collaborative BI for a very long time. Before I discovered BI, I was a Lotus Notes developer and later a manager of developers, working in a software company that enabled collaboration in the legal industry. Not only did I help create collaborative systems for our clients, I created a complete project management from the ground up to collaboratively manage our custom development work. In that case, collaboration involved my team, my client contacts, and me. I was also able to produce my own BI from that system as well, but didn't know that's what I was doing at the time. Only in recent years has SharePoint begun to catch up with the capabilities that I had with Lotus Notes more than a decade ago. Eventually, I had the opportunity at that job to formally investigate BI as another product offering for our software, and the rest - as they say - is history. I built my first data warehouse with Scott Cameron (who has also ventured into the authoring world by writing Analysis Services 2008 Step by Step and was at the BI Conference last week where I got to reminisce with him for a bit) and that began a career that I never imagined at the time.Fast forward to 2010, and I'm still lauding the virtues of collaborative BI, if only the tools will catch up to my vision! Thus, I was anxious to see what Donald Farmer (blog | twitter) and Rita Sallam of Gartner had to say on the subject in their session "Collaborative Decision Making." As I suspected, the tools aren't quite there yet, but the vendors are moving in the right direction. One thing I liked about this session was a non-Microsoft perspective of the state of the industry with regard to collaborative BI. In addition, this session included a better demonstration of SharePoint collaborative BI capabilities than appeared in the BI keynote. Check out the video in the link to the session to see the demonstration. One of the use cases that was demonstrated was linking from information to a person, because, as Donald put it, "People don't trust data, they trust people."The Microsoft BI Stack in GeneralA question I hear all the time from students when I'm teaching is how to know what tools to use when there is overlap between products in the BI stack. I've never taken the time to codify my thoughts on the subject, but saw that my friend Dan Bulos provided good insight on this topic from a variety of perspectives in his session, "So Many BI Tools, So Little Time." I thought one of his best points was that ideally you should be able to design in your tool of choice, and then deploy to your tool of choice. Unfortunately, the ideal is yet to become real across the platform. The closest we come is with the RDL in Reporting Services which can be produced from two different tools (Report Builder or Business Intelligence Development Studio's Report Designer), manually, or by a third-party or custom application. I have touted the idea for years (and publicly said so about 5 years ago) that eventually more products would be RDL producers or consumers, but we aren't there yet. Maybe in another 5 years.Another interesting session that covered the BI stack against a backdrop of competitive products was delivered by Andrew Brust. Andrew did a marvelous job of consolidating a lot of information in a way that clearly communicated how various vendors' offerings compared to the Microsoft BI stack. He also made a particularly compelling argument about how the existence of an ecosystem around the Microsoft BI stack provided innovation and opportunities lacking for other vendors. Check out his presentation, "How Does the Microsoft BI Stack...Stack Up?"Expo HallI had planned to spend more time in the Expo Hall to see who was doing new things with the BI stack, but didn't manage to get very far. Each time I set out on an exploratory mission, I got caught up in some fascinating conversations with one or more of my peers. I find interacting with people that I meet at conferences just as important as attending sessions to learn something new. There were a couple of items that really caught me eye, however, that I'll share here.Pragmatic Works. Whether you develop SSIS packages, build SSAS cubes, or author SSRS reports (or all of the above), you really must take a look at BI Documenter. Brian Knight (twitter) walked me through the key features, and I must say I was impressed. Once you've seen what this product can do, you won't want to document your BI projects any other way. You can download a free single-user database edition, or choose from more feature-rich standard or professional editions.Microsoft Press ebooks. I also stopped by the O'Reilly Media booth to meet some folks that one of my acquisitions editors at Microsoft Press recommended. In case you haven't heard, Microsoft Press has partnered with O'Reilly Media for distribution and publishing. Apart from my interest in learning more about O'Reilly Media as an author, an advertisement in their booth caught me eye which I think is a really great move. When you buy Microsoft Press ebooks through the O'Reilly web site, you can receive it in any (or all) of the following formats where possible: PDF, epub, .mobi for Kindle and .apk for Android. You also have lifetime DRM-free access to the ebooks. As someone who is an avid collector of books, I fnd myself running out of room for storage. In addition, I travel a lot, and it's hard to lug my reference library with me. Today's e-reader options make the move to digital books a more viable way to grow my library. Having a variety of formats means I am not limited to a single device, and lifetime access means I don't have to worry about keeping track of where I've stored my files. Because the e-books are DRM-free, I can copy and paste when I'm compiling notes, and I can print pages when necessary. That's a winning combination in my mind!Overall, I was pleased with the BI conference. There were many more sessions that I couldn't attend, either because the room was full when I got there or there were multiple sessions running concurrently that I wanted to see. Fortunately, many of the sessions are accessible for viewing online at http://www.msteched.com/2010/NorthAmerica along with the TechEd sessions. You can spot the BI sessions by the yellow skyline on the title slide of the presentation as shown below. 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• MSCC: Scripting - Administrator's­ toolbox of magic...

  Finally, we made it to have our April meetup - in May. The most obvious explanation is the increased amount of open source and IT activities that either the MSCC, the Linux User Group of Mauritius (LUGM), or the University of Mauritius Student's Computer Club is organising. It's absolutely incredible to see the recent hype of events here on the island. And I'm loving it! Unfortunately, we also had to deal with arranging for a location this time. It was kind of an odyssey as my requests (and phone calls) haven't been answered, even though I tried it several times - well, kind of disappointing and I have to look into that for future gatherings. In my opinion, it is essential that two parameters of a community meeting are fixed as early as possible: Location, and Date and time You can't just change one or both on the very last minute. Well, this time we had to do it due to unforeseen reasons, and I apologise to any MSCC member which couldn't make it to our April meetup. Okay, lesson learned but now back to the actual meetup report ... Shortly after the meeting I placed the following statement as my first impression: "Spontaneous and improvised :) No, seriously, Ish and Dan had well prepared presentations on shell scripting, mainly focused towards Bourne Again Shell (bash), and the pros and cons of scripting versus actually writing something in a decent programming language. I thought that I could cut myself out of the equation but the demand for information about PowerShell was higher than expected..." Well, it turned out that the interest in Windows PowerShell was high, as I even got a couple of questions on it via social media networks during the evening. I also like to mention that the number of attendees went back to what I would call a "standard" number of participation. This time there were 12 craftsmen, but again a good number of First Timers. Reactions of other attendees Here are some impressions and feedback from our participants: "Enjoyed the bash and powershell (linux / windows) presentations ..." -- Nadim on event comments "He [Daniel] also showed us some syntax loopholes in Bash that could leave someone with bad code." -- Ish on MSCC – Let's talk about Scripting   Glad to see a couple of first time attendees, especially students from the university itself. Some details on the presentations MSCC: First time visit at the University of Mauritius - Phase II Engineering Tower, room 2.9 Gimme some love ... bash and other shells Ish gave a great introduction into shell scripting as he spoke about existing shell environments and a little bit about their history. Furthermore, he talked about various built-in commands, the use of coreutils, the ability to daisy-chain multiple commands using pipes, the importance of the standard I/O streams and their file descriptors in advanced scripting techniques. Combined with a couple of sample statements in the Linux terminal on Ubuntu 14.04 machine it was a solid presentation. Have a closer look at his slides - published on his blog on MSCC – Let's talk about Scripting. Oddities of scripting After the brief introduction into bash it was Daniel's turn to highlight a good number of oddities when working with shell scripts. First of all, it should be clear that scripting is not supposed for any kind of implementations in terms of software but simply to automate administrative procedures and to simplify routine jobs on a system. One of the cool oddities that he mentioned is that everything (!) in a shell is represented by strings; there are no other types like integer, float, date-time, etc. that you'd like to use in a full-fledged programming language. Let's have a look at his sample:  more to come... What's the output? As a conclusion, Daniel suggests that shell scripting should be limited but not restricted to automatic repetitive command stacks and batch jobs, startup wrapper for applications in order to set up the execution environment, and other not too sophisticated jobs. But as soon as it might involve a little bit more logic or you might rely on performance it's better to write an application in Ruby, Python, or Perl (among others of course). This is also enables the possibility to test your code properly. MSCC: Ish talking about Bourne Again Shell (bash) and shell scripting to automate regular tasks MSCC: Daniel gives an overview about the pros and cons of shell scripting versus programming MSCC: PowerShell as your scripting solution on Windows operating systems The path of the Enlightened is long ... and tough. Honestly, even though PowerShell was mentioned without any further details on the meetup's agenda, I didn't expect that there would be demand to give a presentation on Microsoft PowerShell after all. I already took this topic out of the announcement but the audience wanted to have some information. Okay, then let's see what I could do - improvised style. While my machine booted and got hooked up to the projector, I started to talk about the beginnings of PowerShell from back in 2006, and its predecessors MS DOS and Command Prompt. A throwback in history... always good for young people. As usual, Microsoft didn't get it at that time. Instead of listening to their client's needs and demands they ignored the feasibility to administrate Windows server farms without any UI tools. PowerShell is actually a result of this, and seeing that shell scripting is a common, reliable and fast way in an administrator's toolbox for decades, Microsoft had to adapt from their Microsoft Management Console (MMC) to a broader approach. It's not like shell scripting was something new; it is in daily use by alternative operating systems like AIX, HP UX, Solaris, and last but not least Linux. Most interestingly, Microsoft is very good at renovating existing architectures, and over the years PowerShell not only replaced their own combination of Command Prompt and Scripting Hosts (VBScript and CScript) but really turned into a challenging competitor on the market. The shell is easy to extend with cmdlets, and open to other Microsoft products like SQL Server, SharePoint, as well as Third-party software applications. Similar to MMC PowerShell also offers the ability to administer other machine remotely - only without a graphical user interface and therefore it's easier to automate and schedule regular tasks. Following is a sample of a PowerShell script file (extension .ps1): $strComputer = "." $colItems = get-wmiobject -class Win32_BIOS -namespace root\CIMV2 -comp $strComputer foreach ($objItem in $colItems) {write-host "BIOS Characteristics: " $objItem.BiosCharacteristicswrite-host "BIOS Version: " $objItem.BIOSVersionwrite-host "Build Number: " $objItem.BuildNumberwrite-host "Caption: " $objItem.Captionwrite-host "Code Set: " $objItem.CodeSetwrite-host "Current Language: " $objItem.CurrentLanguagewrite-host "Description: " $objItem.Descriptionwrite-host "Identification Code: " $objItem.IdentificationCodewrite-host "Installable Languages: " $objItem.InstallableLanguageswrite-host "Installation Date: " $objItem.InstallDatewrite-host "Language Edition: " $objItem.LanguageEditionwrite-host "List Of Languages: " $objItem.ListOfLanguageswrite-host "Manufacturer: " $objItem.Manufacturerwrite-host "Name: " $objItem.Namewrite-host "Other Target Operating System: " $objItem.OtherTargetOSwrite-host "Primary BIOS: " $objItem.PrimaryBIOSwrite-host "Release Date: " $objItem.ReleaseDatewrite-host "Serial Number: " $objItem.SerialNumberwrite-host "SMBIOS BIOS Version: " $objItem.SMBIOSBIOSVersionwrite-host "SMBIOS Major Version: " $objItem.SMBIOSMajorVersionwrite-host "SMBIOS Minor Version: " $objItem.SMBIOSMinorVersionwrite-host "SMBIOS Present: " $objItem.SMBIOSPresentwrite-host "Software Element ID: " $objItem.SoftwareElementIDwrite-host "Software Element State: " $objItem.SoftwareElementStatewrite-host "Status: " $objItem.Statuswrite-host "Target Operating System: " $objItem.TargetOperatingSystemwrite-host "Version: " $objItem.Versionwrite-host} Which gives you information about your BIOS and Windows OS. Then change the computer name to another one on your network (NetBIOS based) and run the script again. There lots of samples and tutorials at the Microsoft Script Center, and I would advise you to pay a visit over there if you are more interested in PowerShell. The Script Center provides the download links, too. Upcoming Events What are the upcoming events here in Mauritius? So far, we have the following ones (incomplete list as usual) in chronological order: Hacking Defence (14. May 2014) WebCup Maurice (7. & 8. June 2014) Developers Conference (TBA ~ July 2014) Linuxfest 2014 (TBA ~ November 2014) Hopefully, there will be more announcements during the next couple of weeks and months. If you know about any other event, like a bootcamp, a code challenge or hackathon here in Mauritius, please drop me a note in the comment section below this article. Thanks! My resume of the day Spontaneous and improvised :) The new location at the University of Mauritius turned out very well, there is plenty of space, and it could be a good choice for future meetings. Especially, having the ability to get more and more students into our IT community sounds like a great opportunity. Later during the day, I got some promising mails from Nadim regarding future sessions at the local branch of the Middlesex University. Well, we will see in the future... But for now this will be on hold until approximately October when students resume their regular studies. Anyway, it was a good experience at the university, and thanks again to the UoM Student's Computer Club that made the necessary arrangements for the MSCC!

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