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  • Route using certain IP address

    - by spa
    I have a server with two public IPs. Both IPs are added to eth0 using ip addr add. Now I'd like to contact a server which uses IP address filtering. Only requests are allowed which use the second IP address. Is there are way to set this up using the standard route command in Linux? I guess that's not the case. So the only solution I see right now: Setup a virtual device let's say eth0:0 and bind the second IP address to it. Then I can reference the device in the route command. Edit: I can't use the second IP as primary one easily as this IP is used as failover IP.

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  • Why am I getting cgi-sys/defaultwebpage.cgi coming up when I browse my webpage?

    - by CraigJ
    I've recently set up a website with a smaller hosting company. The plan has a dedicated IP. They sent me emails to say it's all set up, but now their support channels are all unresponsive even though they say it's open 24 hours. In the File Manager in the cpanel I've put an index.html file in the public_html directory. But when I point my browser to the IP address given to me, it comes up with the cgi-sys/defaultwebpage.cgi page. What is the problem? I haven't set the name-servers for my domain yet, but that shouldn't be a problem because I am using the IP address in the browser. Note: I don't think I have access to ssh.

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  • Where do I learn about IP blocks and subnets? Or is there just a calculator that does it all for me?

    - by cwd
    Amazon's elastic compute tool (among others) requires the ip block format for their command: ec2-authorize websrv -P tcp -p 80 -s 205.192.0.0/16 I may be doing this wrong, but as far as I can tell I need to use the block format even for a single IP address. 1) So, how would I do that for this IP? 71.75.232.132 Several years ago I took a CCNA class, and I remember going over IPs and subnets, masks, broadcast addresses, class a/b/c networks, etc. However a lot seems to have changed since then - for example I don't think you can tell what "class" a network is in just by looking at it anymore - sometimes they could be multiple classes. 2) Anyhow, my second question is where do I go to get a refresher on all these things? 3) Or should I just be using ipcalc or an online calculator to do it all for me - and if so, which one?

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  • Email to be sent out from a dedicated server with different IP

    - by ToughPal
    We have three domains hosted on one dedicated server each with its own dedicated IP. Domain A - Has the server primary IP address (default server IP) Domain B - Has its own IP address Domain C - has its own IP address If an email goes out from Domain B then it uses the Domain A IP address in outgoing and this makes emails from Domain B using PHP go straight to spam box of Gmail etc. Is there any way to change the source IP depending on where the email originates from in PHP? What should we change to fix this?

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  • KVM with one host IP and a different subnet for machines

    - by Jguy
    I've already setup a KVM host with proper IP configurations, but my host had me create DHCP and use that to assign the IP's to the machines. I want to see if there's an easier way to do it (or better). Upon my first setting out on this, I didn't find anything that pointed me in the right direction. I'm coming off a fresh install of Debian 6.0 x64, so I have nothing installed. I've logged in, queried for the below information and changed the password from my host set one. I have a Debian 6.0 x64 system with the following initial network configuration (substituted 255 in place of my real first octave): # tail /etc/network/interfaces auto eth0 iface eth0 inet static address 255.9.24.80 broadcast 255.9.24.95 netmask 255.255.255.224 gateway 255.9.24.65 # default route to access subnet up route add -net 255.9.24.64 netmask 255.255.255.224 gw 255.9.24.65 eth0 I have a /29 subnet that I want the virtual machines to use from my host: IP: 255.46.187.152 /29 Mask: 255.255.255.248 Broadcast: 255.46.187.159 Usable IP addresses: 255.46.187.153 to 255.46.187.158 I like the interface of Cloudmin, so I want to try and use that if I can to administrate my guests. So, my questions: How do I set this up on the host system the best so that I can use the additional Subnet IP's on the guests and have them accessible from the internet? I also need to host a DNS server, which means one of these VM's has to have two IP's assigned to it and accessable from the outside world. How can I do that using Cloudmin? I had a question about this here: Multiple IP addresses assigned to one KVM VM But I just reformatted the entire server and am trying to figure out a better way of doing this. Machine information: # ip route show 255.9.24.64/27 via 255.9.24.65 dev eth0 255.9.24.64/27 dev eth0 proto kernel scope link src 255.9.24.80 default via 255.9.24.65 dev eth0 brctl is empty # ip addr list 1: lo: <LOOPBACK,UP,LOWER_UP> mtu 16436 qdisc noqueue state UNKNOWN link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00 inet 127.0.0.1/8 scope host lo inet6 ::1/128 scope host valid_lft forever preferred_lft forever 2: eth0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP qlen 1000 link/ether c8:60:00:54:b5:d8 brd ff:ff:ff:ff:ff:ff inet 255.9.24.80/27 brd 255.9.24.95 scope global eth0 inet6 fe80::ca60:ff:fe54:b5d8/64 scope link valid_lft forever preferred_lft forever Thank you for any help you can provide me. EDIT: I've installed kvm and cloudmin: aptitude install qemu-kvm libvirt-bin wget http://cloudmin.virtualmin.com/gpl/scripts/cloudmin-kvm-debian-install.sh ./cloudmin-kvm-debian-install.sh Rebooted and now my network configuration looks like this: # device: eth0 iface eth0 inet manual # default route to access subnet iface br0 inet static address 255.9.24.80 netmask 255.255.255.224 broadcast 255.9.24.95 network 255.9.24.64 bridge_ports eth0 gateway 255.9.24.65 I setup in Cloudmin the Start IP as 255.46.187.153 and End IP as 255.46.187.158. The CIDR is 29 and the gateway is 255.46.187.152. I've installed a guest with ubuntuserver 12.04 x64, which was able to get and retrieve internet resources during installation, but now cannot reach anything nor can it be reached from anything. Its network configuration is: iface eth0 inet static address 255.46.187.153 netmask 255.255.255.224 broadcast 255.46.187.159 gateway 255.46.187.152 dns-nameservers <host provided nameservers> And is not able to ping google.com through DNS or direct IP, I can't ping the VM from the outside or the host. any ideas now?

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  • How to use iptables to forward all data from an IP to a Virtual Machine

    - by jro
    OK, in an attempt to get some response, a TL;DR version. I know that the following command: iptables -A PREROUTING -t nat -i eth0 --dport 80 --source 1.1.1.1 -j REDIRECT --to-port 8080 ... will redirect all traffic from port 80 to port 8080. The problem is that I have to do this for every port that is to be redirected. To be future-proof, I want all ports for an IP to be redirected to a different (internal) IP, so that if one might decide to enable SSH, they can directly connect without worrying about iptables. What is needed to reliable forward all traffic from an external IP, to an internal IP, and vice versa? Extended version I've scoured the internet for this, but I never got a solid answer. What I have is one physical server (HOST), with several virtual machines (VM) that need traffic redirected to them. Just getting it to work with a single machine is enough for now. The VM's run under VirtualBox, and are set to use a host-only adapter (vboxnet0). Everything seems to work, but it is greatly lagging. Both the host (CentOS 5.6) and the guest (Ubuntu 10.04) machine are running Linux. What I did was the following: Configure the VM to have a static IP in the network of the vboxnet0 adapter. Add an IP alias to the host, registering to the dedicated (outside) IP. Setup iptables to allow traffic to come through (via sysctl). Configure iptables to DNAT and SNAT data from a given IP address to the internal address. iptables commands: sudo iptables -A FORWARD -m conntrack --ctstate ESTABLISHED,RELATED -j ACCEPT sudo iptables -A POSTROUTING -t nat -j MASQUERADE iptables -t nat -I PREROUTING -d $OUT_IP -I eth0 -j DNAT --to-destination $IN_IP iptables -t nat -I POSTROUTING -s $IN_IP -o eth0 -j SNAT --to-source $OUT_IP Now the site works, but is really, really slow. I'm hoping I missed something simple, but I'm out of ideas for now. Some background info: before this, the site was working with basic port forwarding. E.g. port 80 was mapped to port 8080 using iptables. In VirtualBox (having the network adapter configured as NAT), a port forwarding the other way around made things work beautifully. The problem was twofold: first, multiple ports needed to be forwarded (for admin interfaces, https, ssh, etc). Second, it only allowed one IP address to use port 80. To resolve things, multiple external IP addresses are used for different (sub)domains. Likewise, the "VirtualBox" network will contain the virtual machines: DNS Ext. IP Adapter VM "VirtalBox" IP ------------------------------------------------------------------ a.example.com 1.1.1.1 eth0:1 vm_guest_1 192.168.56.1 b.example.com 2.2.2.2 eth0:2 vm_guest_2 192.168.56.2 c.example.com 3.3.3.3 eth0:3 vm_guest_3 192.168.56.3 And so on. Put simply, the goal is to channel all traffic from a.example.com to vm_guest_1 (of put differently, from 1.1.1.1 to 192.168.56.1). And achieve this with an acceptable speed :).

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  • Creating sites with local ips that pointing to a distant server.

    - by fatnjazzy
    Hi. We are a company that is distributed in several places over Europe (real offices). Each office has its own domain. company.de company.co.uk company.ch And so. Our website servers are located in one place. We can't distribute our site to different locations. How can we create a local IP in each location to show our main server. so google will see us as local ip. Explanation: Google has decided to increase your PR if you have a local IP, they think that if you bought a server in a local market means that you are very serious about your business. We have 8 employees in each office, we cant have a separate server, is that mean that we are not serious about our business? no, this is y i need to create this illusion. Thanks

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  • Uniquely identifying mobile devices over a network for webforms

    - by Eric
    I'm designing a system for mobile devices that can be assigned only to one job at a time. So I need to be able to know which mobile device is being used by accessing it's own unique static IP address or its device ID. I don't want to assign an ID myself for every machine that comes in which is why a static IP would work great. However, in trying to retrieve the client ip address I'm retrieving the wireless router's ip or some other ip which is not the mobile device's ip. I want to store that ip in a table and control which jobs are assigned to it. How can I accomplish this? I've tried the following but I'm getting the wireless ip: var hostEntry = Dns.GetHostEntry(Dns.GetHostName()); var ip = ( from addr in hostEntry.AddressList where addr.AddressFamily.ToString() == "InterNetwork" select addr.ToString() ).FirstOrDefault(); I'd rather not set a cookie if there exists a better alternative. TIA!

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  • Odd behavior of setting REMOTE_ADDR between Apache, Nginx, and AWS ELB

    - by Chris Drumgoole
    I have encountered a strange issue and am curious if others have encountered this as well. and if there is absolutely anything that can be done.. We have a set up where we have multiple AWS EC2 Linux machines sitting behind a ELB. The EC2 machines are running Nginx. Let's refer to these as my production machines (because they are!) I also have a Rackspace cloud machine running apache. Completely separate. Let's call this the test server. Now, there's a ISP here in Singapore that seems to be funneling traffic through a transparent proxy or something, and when you do a IP check, the IP often changes. In fact, I noticed that when I check on http://www.whatismyip.com, the ip seems to be stable (doesn't change) across refreshes. But, http://www.whatismyipaddress.com, on refreshing, the IP changes! (so my ISP is doing weird stuff). Now, back to my set up, I noticed a couple of things: Checking the REMOTE_ADDR variable from PHP when connecting to a single Nginx production machine (bypassing the load balancer), is set to the stable IP that does change. Checking the REMOTE_ADDR variable from PHP when connecting to the test Apache server, it is set to the IP that does change on refreshes. Checking the headers when connecting to the nginx production machines through the ELB, the ELB sets the HTTP_X_FORWARDED_FOR to the stable IP. Has anyone experienced this odd behavior? Is there nothing that I can do? And which IP should I "trust"? (the one Apache gives, or the one ELB and Nginx gives?) Thanks! Chris

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  • VBScript Regular Expressions to check IP address validity with some adtional characters

    - by yael
    How to create VB script Irregular expression syntax to check the VPparam (IP address validity) When the last octatat of the IP address is a range between ip's (x-y) and between each IP we can put the "," separator in order to add another IP example of VBparam VBparam=172.17.202.1-20 VBparam=172.17.202.1-10,192.9.200.1-100 VBparam=172.17.202.1-10,192.9.200.1-100,180.1.1.1-20 THX yael

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  • Is there such a thing as an IP femtocell, and what does it do?

    - by The Journeyman geek
    My dad mentioned a co-worker suggested using a device, that might use CDMA to route calls through IP to save costs on a certain overseas project we're on- since our home base is quite far from there. I've never heard of such a device, so if it does exist, I'm wondering, if it's specific to particular ISPs, or if you can just pick one off the shelf, plug it into an arbitrary Internet connection, and make calls using it and a cellphone of some sort? As you can tell, details are sketchy, so... if such a device doesn't exist, saying so might be a right answer ;)

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  • What's required to enable communication between two IP ranges located behind one switch?

    - by Eric3
    Within our co-located networking closet, we have control over two ranges of 254 addresses, e.g. 64.123.45.0/24 and 65.234.56.0/24. The problem is, if a host has only one IP address, or a block of addresses in only one range, it can't contact any of the addresses in the other subnet. All of our hosts use our hosting provider's respective gateway, e.g. 64.123.45.1 or 65.234.56.1 A host on the 64.123.45.0/24 range can contact the 65.234.56.1 gateway and vice-versa Everything in our closet is connected to an HP ProCurve 2810 (a Layer 2-only switch), which connects through a Juniper NetScreen-25 firewall to the outside world What can I do to enable communication between the two ranges? Is there some settings I can change, or do I need better networking equipment?

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  • why do Vagrant docs suggest using public IP address 33.33.33.10 for local VMs?

    - by Gert
    I'm following a tutorial to set up vagrant (a tool to build and configure portable virtual machine images), and it seems that vagrant documentation suggests using IPv4 address 33.33.33.10 to configure a new box. That is a publicly routed IP adress, so I'm a bit confused why using this address is suggested. Since I don't own this network, I should not use an address from the 33.33.33.10/8 range. Am I correct in thinking that I should only use either a public address from a network I own, or an address from one of the private ranges as defined in RFC 1918? If so, why does Vagrant documentation suggest otherwise?

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  • Why can't I access my website with domain? It works with IP address only

    - by Logan
    In the past we didn't have a proper domain name for our site, now I have registered a proper domain name, but now I experiance the following problem: If I go to https://46.144.46.214/ita I can access the portal without any problem; If I go to https://ita.telvent-netherlands.com/ita I receive a time-out in Internet Explorer. But if I go to https://ita.telvent-netherlands.com/ I see that I reach the IIS server so the DNS is working. Do you know how it is possible that I can reach it by IP and not by name? I need to reach it by domain. Thank you in advance.

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  • How do I configure Shrewsoft's VPN client to only route traffic to a certain IP address through the VPN?

    - by dommer
    We're using Shrewsoft's VPN client to connect to a third party development server. However, it seems to be configured to send all or nothing through the VPN. The devs have to disconnect from the VPN to get email/internet access back. The server that needs to be accessed via the VPN is on a specific (local - 10.x.x.x) IP address and a specific ports. Can we configure the Shrewsoft client application to only route traffic to that one address and/or port through the VPN and to route anything else though the usual channels? If so, how is it done? I'm not a VPN specialist and the options are confusing. In the absence of any Shewsoft VPN client specific advice, what should I be search for? Split tunnels?

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  • how do I find the ip address of a host on a Windows network?

    - by user13743
    There is a machine on our network called owner-pc. I want to learn its ip address. I'm not sure which computer it is, and I don't want to trundle to each station to figure it out. When I ping it from the command line on a windows machine, I get something like this: Reply from: fe80::3039:2a21:3f57:f337%1: time<1ms Reply from: fe80::3039:2a21:3f57:f337%1: time<1ms Reply from: fe80::3039:2a21:3f57:f337%1: time<1ms Reply from: fe80::3039:2a21:3f57:f337%1: time<1ms How can I figure this out?

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  • is there such a thing as a ip femtocell, and what does it do?

    - by The Journeyman geek
    My dad mentioned a co-worker suggested using a device, that might use cdma to route calls through IP to save costs on a certain overseas project we're on- since our home base is quite far from there. I've never heard of such a device, so if it does, i'm wondering, if its specific to particular ISPs, or if you can just pick one off the shelf, plug it into an arbitraty internet connection, and make calls using it and a cellphone of some sort? As you can tell, details are sketchy, so... if such a device dosen't exist, saying so might be a right answer ;)

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  • Conflicting ip routes with local table on attaching a virtual network interface

    - by user1071840
    I have an EC2 instance with these ip rules: $ sudo ip rule show 0: from all lookup local 32766: from all lookup main 32767: from all lookup default I can attach an elastic network interface to it with a private IP. Say the IP of my machine is 10.1.3.12 and the IP of the interface is 10.1.1.190. As soon as I attach the interface to my machine a new entry is added to the routing policy and local routing table: sudo ip rule show 0: from all lookup local 32765: from 10.1.1.190 lookup 10003 32766: from all lookup main 32767: from all lookup default $ sudo ip route show table local broadcast 10.1.1.0 dev eth3 proto kernel scope link src 10.1.1.190 local 10.1.1.190 dev eth3 proto kernel scope host src 10.1.1.190 broadcast 10.1.1.255 dev eth3 proto kernel scope link src 10.1.1.190 broadcast 10.1.3.0 dev eth0 proto kernel scope link src 10.1.3.12 local 10.1.3.12 dev eth0 proto kernel scope host src 10.1.3.12 broadcast 10.1.3.255 dev eth0 proto kernel scope link src 10.1.3.12 broadcast 127.0.0.0 dev lo proto kernel scope link src 127.0.0.1 local 127.0.0.0/8 dev lo proto kernel scope host src 127.0.0.1 local 127.0.0.1 dev lo proto kernel scope host src 127.0.0.1 broadcast 127.255.255.255 dev lo proto kernel scope link src 127.0.0.1 I can send traffic to this ENI directly from a host that can have the same IP as the host the ENI is attached to. This is where the problem starts. I ran tcpdump on the port in question and saw multiple SYNs going to the ENI with src '10.1.3.12' and destination '10.1.1.190' but didn't see even a single ACK. In my understanding if ACKs were being sent from the ENI they'd have destination as 10.1.3.12 i.e. the same as the local machine's IP and such packets will now be routed as local packets matching local routing policy: local 10.1.3.12 dev eth0 proto kernel scope host src 10.1.3.12 I'd like to send all the packets originating from 10.1.1.190 (my ENI) to go back on the same interface i.e. eth3 in this case. Contents of the nee table 10003 are: $ sudo ip route show table 10003 default via 10.1.1.1 dev eth3 I think I can do the following: I don't know if its possible but probably decrease the priority of local table so the packets match the table 10003. Use iptables to mangle these packets and update the local table route to include the mark information But I'm not sure if these are the right approaches.

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  • Static IP configuration causing apt-get errors

    - by JPbuntu
    I am getting errors when running apt-get update or when installing new packages. Although this only happens when the server configured for a static IP address. Changing the configuration back to DHCP and restarting networking fixes the problem, although I want a static IP. Once it is working I can change back to my static IP address and restart networking. Although this only works until I restart the server (restarting the router is ok), and then I start getting the same errors and have to switch back to DHCP. Any ideas on what could be causing this or tips on troubleshooting it? Thanks in advance. here is my static IP configuration: auto eth0 iface eth0 inet static address 192.168.2.2 netmask 255.255.255.0 gateway 192.168.2.1 The apt-get update errors go something like this: A few of these Ign http://us.archive.ubuntu.com precise-backports InRelease then a lot of these Err http://security.ubuntu.com precise-security Release.gpg Something wicked happened resolving 'security.ubuntu.com:http' (-5 - No address associated with hostname) and a lot of these W: Failed to fetch http://us.archive.ubuntu.com/ubuntu/dists/precise-backports/universe/i18n/Translation-en Something wicked happened resolving 'us.archive.ubuntu.com:http' (-5 - No address associated with hostname)

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  • Webserver on a rotating server with NAT IP or changing IPs

    - by hpsoftware
    i would have to elaborate my questions so please have patience Explaining the logic. if you are familiar with logmein then it installs a client software on your computer then it kinda keeps tracks where you computer is as long as it's connected to internet. So you can always access your computer no matter where it is whatever it's IP is you just go to logmein.com and then you can just access it. Now what i am asking 1. Let's assume i have a website hosted on my laptop let's call it webserver. so then i move around i have a new IP sometime even on a hotel network is it possible to do something like what logmein does so i can keep moving around my Webserver to new IP but it has some local client or something which keeps updating my IP or something i am sure i would need a gateway server somewhere which is connected to my domain name via DNS so somebody accessing my website www.mywebsite.com goes to my main server then gets routed to my laptop which could be anywhere but my gateway server is able to communicate to my webserver I will keep updating the case description based on comments to make more sense. please have patience with me. Regards

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  • Optimising website IP for location

    - by Liam Sorsby
    From my understanding of SEO, websites are optimised for the current location of their IP address. For example if xxx.xxx.xxx.xx resolves to the UK then you are more likely to get higher rankings in the UK then you are in the USA. However, my query is when you use a CDN you are storing a cached version of your website across multiple servers at strategic locations across the globe to reduce load time in locations that your trying to target. Now if you use a CDN and geo-locate the website URL then it only resolves back to the USA (where our IP address resolves too) but it doesn't say it resolves to any other countries. As far as I know you can have multiple IP address resolving to one domain (from different countries). Do CDN's really help to optimise the location of your website or are they soley meant to optimise load time? Is there a better way to optimise for multiple countries with regards to the resolution of the IP address? Are VPN's as per this post here relevant to this? Any advice would be helpful.

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  • Help - since adding an elastic load balancer to my EC2 web application I cannot connect with the MySQL database (not in AWS)

    - by undefined
    I have a web application that uses an EC2 instance to receive uploaded images, resize and store on S3 and update my MySQL database with the image record. This database is hosted outside Amazon Web Services and so obviously involves communication between the EC2 instance and the database. Images are posted to the upload server from a Flash client which receives the IP address of the upload server when it is loaded and so sends images to 1.12.23.34/resize_script.php This has worked great .. until i started to try and include a load balancer. Since the ELBs do not use an IP address but a DNS address I am now passing this to Flash. Now when I upload images I get the following response from the server - Could not connect to MySQL: Lost connection to MySQL server at 'reading initial communication packet', system error: 111 What might be causing the lost connection to MySQL server. Is there any additional steps I need to take to allow my upload servers to be load balanced? I have set the host property of my MySQL privileges for this user to % any pointers greatly appreciated thanks.

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  • How to block/avoid a particular IP when connecting to websites?

    - by Mark
    I'm having trouble connecting to a particular website. I can view it through a proxy, but not from home. So I ran a traceroute: Tracing route to fvringette.com [76.74.225.90] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms <snip> 2 * * * Request timed out. 3 9 ms 7 ms 27 ms rd2bb-ge2-0-0-22.vc.shawcable.net [64.59.146.226] 4 8 ms 7 ms 7 ms rc2bb-tge0-9-2-0.vc.shawcable.net [66.163.69.41] 5 10 ms 9 ms 9 ms rc2wh-tge0-0-1-0.vc.shawcable.net [66.163.69.65] 6 27 ms 23 ms 22 ms ge-gi0-2.pix.van.peer1.net [206.223.127.1] 7 18 ms 18 ms 20 ms 10ge.xe-0-2-0.van-spenc-dis-1.peer1.net [216.187.89.206] 8 9 ms 11 ms 10 ms 64.69.91.245 9 * * * Request timed out. 10 * * * Request timed out. ... Looks like this "64.69.91.245" is somehow blocking me. Can I tell my computer to avoid/bypass that IP when trying to connect?

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  • How to use TCP/IP Nagle algorithm at Apple Push Notification

    - by Mahbubur R Aaman
    From Apple's Developer Library The binary interface employs a plain TCP socket for binary content that is streaming in nature. For optimum performance, you should batch multiple notifications in a single transmission over the interface, either explicitly or using a TCP/IP Nagle algorithm. How to use TCP/IP Nagle algorithm in case Apple's Push Notification? How to batch multiple notification in a single transmission over the interface? Additional # In Apple's Push Notification Urban Airship is a familiar name to send large amount of push notification within several minutes. Does they use TCP/IP Nagle algorithm?

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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