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• Approach on Software Development Architecture

  - by john ryan

  Hi i am planning to standardize our way of creating project for our new projects. Currently we are using 3tier architecture where we have our ClassLibrary Project where it includes our Data Access Layer and Business Layer Something like: Solution ClassLibrary >ClassLibrary Project : >DAL(folder) > DAL Classes >BAL(folder) > BAL Classes And this Class Library dll was reference on our presentation Layer Project which are the Application(web/desktop) Something like: Solution WebUniversitySystem >Libraries(folder) > ClassLibrary.dll >WebUniversitySystem(Project): >Reference ClassLibrary.dll >Pages etc... Now i am planning to do is something like: Solution WebUniversitySystem >DataAccess(Project) >BusinesLayer(Project) >Reference DAL >WebUniversitySystem(Project): >Reference BAL >Pages etc... Is this Ok ? Or there is a good Approach that we can follow? Thanks In Regards

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• Do most programmers cut & paste code?

  - by John MacIntyre

  I learned very early on that cutting & pasting somebody else's code takes longer in the long run that writing it yourself. In my opinion unless you really understand it, cut & paste code will probably have issues which will be a nightmare to resolve. Don't get me wrong, I mean finding other peoples code and learning from it is essential, but we don't just paste it into our app. We rewrite the concepts into our app. But I'm constantly hearing about people who cut & paste, and they talk about it like it's common practice. I also see comments by others which indicate it's common practice. So, do most programmers cut & paste code?

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• Coherence Warnings in WLS

  - by john.graves(at)oracle.com

  With 11g (10.3.4 WLS), coherence is now built into many applications.  I’ve been noticing errors in my OSB logs like these:####<10/03/2011 10:45:40 AM EST> <Warning> <Coherence> <osb-jeos> <osb_server1> <Logger@324239121 3.6.0.4> <<anonymous>> <> <583c1 0bfdbd326ba:-8c38159:12e9d02c829:-8000-0000000000000003> <1299714340643> <BEA-000000> <Oracle Coherence 3.6.0.4 (member=n/a): Unic astUdpSocket failed to set receive buffer size to 714 packets (1023KB); actual size is 12%, 89 packets (127KB). Consult your OS do cumentation regarding increasing the maximum socket buffer size. Proceeding with the actual value may cause sub-optimal performanc e.> ####<10/03/2011 10:45:40 AM EST> <Warning> <Coherence> <osb-jeos> <osb_server1> <Logger@324239121 3.6.0.4> <<anonymous>> <> <583c1 0bfdbd326ba:-8c38159:12e9d02c829:-8000-0000000000000003> <1299714340650> <BEA-000000> <Oracle Coherence 3.6.0.4 (member=n/a): Pref erredUnicastUdpSocket failed to set receive buffer size to 1428 packets (1.99MB); actual size is 6%, 89 packets (127KB). Consult y our OS documentation regarding increasing the maximum socket buffer size. Proceeding with the actual value may cause sub-optimal p erformance.> ####<10/03/2011 10:45:40 AM EST> <Warning> <Coherence> <osb-jeos> <osb_server1> <Logger@324239121 3.6.0.4> <<anonymous>> <> <583c1 0bfdbd326ba:-8c38159:12e9d02c829:-8000-0000000000000003> <1299714340659> <BEA-000000> <Oracle Coherence 3.6.0.4 (member=n/a): Mult icastUdpSocket failed to set receive buffer size to 714 packets (1023KB); actual size is 12%, 89 packets (127KB). Consult your OS documentation regarding increasing the maximum socket buffer size. Proceeding with the actual value may cause sub-optimal performa nce.> I was able to “fix” this on my ubuntu system by adding the following lines to the /etc/sysctl.conf file:# Setup networking for coherence # maximum receive socket buffer size, default 131071 net.core.rmem_max = 2000000 # maximum send socket buffer size, default 131071 net.core.wmem_max = 1000000 # default receive socket buffer size, default 65535 net.core.rmem_default = 2524287 # default send socket buffer size, default 65535 net.core.wmem_default = 2524287 .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }

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• Last chance to register to the Oracle FY14 Global Partner Kickoff (June 25, 2013)

  - by Julien Haye

  This is your last chance to register to the Oracle FY14 Global Partner Kickoff and to join us live/online tomorrow June 25, 2013 at 9:00am PDT / 5:00 pm GMT / 6:00pm CET! What to Expect: Watch Oracle Executives, including Oracle President, Mark Hurd, John Fowler, Thomas Kurian, and more outline the product strategy and direction for the company Learn about the different ways to accelerate sales and make money with Oracle through our full stack offering Participate in the conversation during the webcast via twitter using either @oraclepartners or #opn. Oracle Partner Kickoff Agenda Welcome & Executive Address Oracle Executives on Engineered Systems Selling to the C-Level Executive Innovation in Industries Partner Sales Call to Action Partner Pulse: Post Show Partner Discussion Watch it live at: OPN homepage OPN Facebook page For more information, email [email protected]. We look forward to you participation. Oracle EMEA PartnerNetwork Oracle FY14 Partner Kickoff Watch it live at: OPN homepage OPN Facebook page Tuesday, 25th June, 2013 9:00 am PT FY14 Partner Kickoff Speakers Mark Hurd President, Oracle Thomas Kurian EVP, Product Development, Oracle John Fowler EVP, Systems, Oracle

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• How to do geometric projection shadows?

  - by John Murdoch

  I have decided that since my game world is mostly flat I don't need better shadows than geometric projections - at least for now. The only problem is I don't even know how to do those properly - that is to produce a 4x4 matrix which would render shadows for my objects (that is, I guess, project them on a horizontal XZ plane). I would like a light source at infinity (e.g., the sun at some point in the sky) and thus parallel projection. My current code does something that looks almost right for small flying objects, but actually is a very rude approximation, as it doesn't project the objects onto the ground, but simply moves them there (I think). Also it always wrongly assumes the sun is always on the zenith (projecting straight down). Gdx.gl20.glEnable(GL10.GL_BLEND); Gdx.gl20.glBlendFunc(GL10.GL_SRC_ALPHA, GL10.GL_ONE_MINUS_SRC_ALPHA); //shells shellTexture.bind(); shader.begin(); for (ShellState state : shellStates.values()) { transform.set(camera.combined); transform.mul(state.transform); shader.setUniformMatrix("u_worldView", transform); shader.setUniformi("u_texture", 0); shellMesh.render(shader, GL10.GL_TRIANGLES); } shader.end(); // shadows shader.begin(); for (ShellState state : shellStates.values()) { transform.set(camera.combined); m4.set(state.transform); state.transform.getTranslation(v3); m4.translate(0, -v3.y + 0.5f, 0); // TODO HACK: + 0.5f is a hack to ensure the shadow appears above the ground; this is overall a hack as we are just moving the shell to the surface instead of projecting it on the surface! transform.mul(m4); shader.setUniformMatrix("u_worldView", transform); shader.setUniformi("u_texture", 0); // TODO: make shadow black somehow shellMesh.render(shader, GL10.GL_TRIANGLES); } shader.end(); Gdx.gl.glDisable(GL10.GL_BLEND); So my questions are: a) What is the proper way to produce a Matrix4 to pass to openGL which would render the shadows for my objects? b) I am supposed to use another fragment shader for the shadows which would paint them in semi-transparent grey, correct? c) The limitation of this simplistic approach is that whenever there is some object on the ground (it is not flat) the shadows will not be drawn, correct? d) Do I need to add something very small to the y (up) coordinate to avoid z-fighting with ground textures? Or is the fact they will be semi-transparent enough to resolve that problem?

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• What is the diffference between "data hiding" and "encapsulation"?

  - by john smith optional

  I'm reading "Java concurrency in practice" and there is said: "Fortunately, the same object-oriented techniques that help you write well-organized, maintainable classes - such as encapsulation and data hiding -can also help you crate thread-safe classes." The problem #1 - I never heard about data hiding and don't know what it is. The problem #2 - I always thought that encapsulation is using private vs public, and is actually the data hiding. Can you please explain what data hiding is and how it differs from encapsulation?

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• Remote Display Config.sh Using SSH

  - by john.graves(at)oracle.com

  How often I see people look to VNC, NXMachine, RDP, etc to get a windowing environment on a remote system.  These products are great and I use them too, but there is a fancy feature in SSH to help. ssh –X remoteserver This is a great feature for hooking into headless VirtualBox machines and remote displaying an install wizard. The remote server must have some lines put in the /etc/ssh/sshd_conf file: X11Forwarding yes X11DisplayOffset 10 The second line is optional, but the first is required.  Restart sshd (sudo /etc/init.d/ssh restart). Now I can ssh –X remote server Then run /opt/app/wls10.3.4/wlserver_10.3/common/bin/config.sh to build a new domain. Note: For some reason, the jdk that comes with WebLogic often fails to work on the remote display.  In that case, I modify the config.sh to just use /usr/bin/java (from openjdk-6-jre package).

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• Where is a good place to start to learn about custom caching in .Net

  - by John

  I'm looking to make some performance enhancements to our site, but I'm not sure exactly where to begin. We have some custom object caching, but I think that we can do better. Our Business We aggregate news stories on a news type of web site. We get approximately 500-1000 new stories per week. We have index pages that show various lists of the items and details pages that show the individual stories. Our Current Use case: Getting an Individual Story User makes a request The Data Access Layer(DAL) checks to see if the item is in cache and if item is fresh (15 minutes). If the item is not in cache or is not fresh, retrieve the item from SQL Server, save to cache and return to user. Problems with this approach The pull nature of caching means that users have to pay the waiting cost every time that the cache is refreshed. Once a story is published, it changes infrequently and I think that we should replace the pull model with something better. My initial thoughts My initial thought is that stories should ALL be stored locally in some type of dictionary. (Cache or is there another, better way?). If the story is not found, then make a trip to the database, update the local dictionary and send the item back. Since there may be occasional updates to stories, this should be an entirely process from the user. I watched a video by Brent Ozar, How StackOverflow Scales SQL Server, in which Brent states "the fastest database query is the one that you don't make". Where do I start? At this point, I don't know exactly what the solution is. Is it caching? Is there a better way of using local storage? Do I use a Dictionary, OrderedDictionary, List ? It seems daunting and I'm just looking for some good starting points to learn more about how to do this type of optimization.

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• How to create sitemap for my shopping site?

  - by John Sanjay

  I have one shopping site related to Home Goods and I need to create and submit the sitemap of my site in Google Webmaster Tool. I know there are several online tools to generate XML sitemap but some one told me that, Shopping site's sitemaps are different than other sites which means we have to submit sitemaps in two format. One is static page site map and another one is dynamic product page sitemap. Is it true? If so how create sitemaps in these two formats?

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• ARC write-up on the OTM SIG

  - by John Murphy

  ARC write-up on the recent OTM SIG event. The Oracle Transportation Management Special Interest Group (OTM SIG) hosted its 6th annual user conference in Philadelphia, Pennsylvania, August 13-15, 2012. This independently run conference drew almost 400 attendees, predominantly Oracle Transportation Management (OTM) users. It featured four concurrent tracks that included both functionally and technically focused presentations. The tracks included a number of informative presentations by OTM users from various industries. These discussed the users' implementations, current usage, and future plans for OTM within their organizations. ARC Advisory Group found ConAgra's and Mutual Materials' presentations on OTM adoption and Kraft's presentation on the company's use of Fusion Transportation Intelligence particularly informative. Complete ARC write-up

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• Preventing adult content in a forum

  - by John Doe

  I'm working on a forum that allows images attached to the posts and doesn't require registration. Thing is, I'd like to provide a work-safe navigation option in which the posts with porn images attached aren't shown. The ideas I've come up with are: Making the work-safe option the default and treating all posts with images attached as pornographic, and making them visible only if the user "unchecks" it. Making all posts with images attached not work-safe by default and changing their status to work-safe only after a moderator approved it. Only then they would be visible if the user has the "work-safe" option checked. Does anyone else have an idea? Also, how the big web services deal with this? (YouTube, CraigsList, even StackExchange). By the way, I don't think that "nudity detector" libraries are accurate and they give plenty of false positives and negatives. Thanks!

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• New study shows supply chain cost management increased from 6.0% to 6.9%

  - by John Murphy

  A global survey of supply chain managers indicates that aggressively managing costs and creating a flexible supply chain are major factors for businesses in successfully growing market share as the economy rebounds. Results also show supply chain managers are investing in systems and developing partnerships that enable greater visibility with their supply chain partners. http://www.mhia.org/news/industry/11429/flexible-supply-chains-drive-growth-in-revenue-and-profit

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• A Hot Topic - Profitability and Cost Management

  - by john.orourke(at)oracle.com

  Maybe it's due to the recent recession, or current economic recovery but a hot topic and area of focus for many organizations these days is profitability and cost management.  For most organizations, aggressive cost-cutting and cost management were critical to remaining profitable while top line revenue was flat or shrinking.  However, now we are seeing many organizations taking a more "surgical" approach to profitability and cost management, by accurately allocating revenue and costs to individual product lines, services, customer segments, locations, channels and other lines of business to understand which ones are truly profitable and which ones are not.  Based on these insights, managers can make more informed decisions about which products or services to invest in or retire, how to price their products or services for different customer segments, and where to focus their marketing and customer service resources. The most common industries where this product, service and customer-focused costing and profitability analysis is being adopted include financial services, consumer packaged goods, retail and manufacturing.  However we are seeing adoption of profitability and cost management applications in other industries and use cases.  Here are a few examples: Telecommunications Industry:  Network Costing and Management to identify the most cost effective and/or profitable network areas, to optimize existing resources, infrastructure and network capacity.  Regulatory Cost Accounting to perform more accurate allocations of revenue and costs across services and customer segments, improve ability to set billing rates for future periods, for various products and customer segments and more easily develop analysis needed for rate case proposals. Healthcare Insurance:  Visually, justifiable Medical Loss Ratio results, better knowledge of the cost to service healthcare plans and members, accurate understanding of member segment and plan profitability, improved marketing programs through better member segmentation. Public Sector:  Statutory / Regulatory Compliance:  A variety of statutory and regulatory documents state explicitly or implicitly that the use of government resources must be properly tracked and tied to performance goals.  Managerial costing methods implemented through Cost Management applications provide unparalleled visibility into costs and shared services usage throughout a Public Sector agency. Funding Support:  Regulations require public sector funding requests to be evaluated based upon the ability to achieve performance goals against the associated cost.   Improved visibility and understanding of costs of different programs/services means that organizations can demonstrably monitor performance and the associated resource costs improve the chances of having their funding requests granted. Profitability and Cost Management is one of the fastest-growing solution areas in Oracle's Enterprise Performance Management product line and we are seeing a growing number of customer successes across geographies and industries.  Listed below are just a few examples.  Here's a link to the replay from a recent webcast on this topic which featured Schroders Plc, a UK-based Financial Services company: http://www.oracle.com/go/?&Src=7011668&Act=168&pcode=WWMK10037859MPP043 Here's a link to a case study on Shenhua Guohua Power in China: http://www.oracle.com/us/corporate/customers/shenhua-snapshot-159574.pdf Here's a link to information on Oracle's web site about our profitability and cost management solutions: http://www.oracle.com/us/solutions/ent-performance-bi/performance-management/profitability-cost-mgmt/index.html

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• Default file permissions for php user www-data

  - by John Isaacks

  I have a php installed on my ubuntu machine. The web root is /var/www I set the permissions for this folder like so: sudo chown -R ftpuser:www-data /var/www ftpuser is the user I set up so I can ftp to /var/www from another machine on the network. www-data is the user php uses. I double checked using whoami from php. Whenever I ftp upload a new file to the machine the group has no permissions to the file. So when I try to access it in my browser via machine-name/new-file.php I am told permission denied and I have to go and chmod the new file. I am wondering if there is a way I can default the www-data user/group to have access permissions to new files so I don't have to keep chmod every new file?

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• ubuntu get stuck on boot

  - by john

  it seems that i cant install any OS on my system, ubuntu, mint, fedora or mac os x except windows, it just stuck on ubuntu logo, or a little bit later and the same thing heppend to fedora and mint, and i tried to install this on my laptop and it worked, so the disc isnt the problem. and i tried to change to AHCI instead of IDE as suggested to me before but still no success. thank you very much for your help!! asus p6t deluxe i7 940 580 gtx 12G

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• Marketing: Angry Birds - How it's done

  - by John

  Why do some apps, like Angry Birds, dominate the market while other cool/fun/addicting apps are never heard of? I'm trying to figure out the best marketing strategy, or best way to sell an app to mass market. Does anybody have any ideas or things they noticed about the marketing of major blockbuster apps, like Angry Birds, why they get so popular and stay at the top of charts. Thanks for any ideas, comments ...

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• Java Not Recognized As Default Application

  - by John

  I just installed java according to this article, and 'java -version' displays java version "1.7.0_07" Java(TM) SE Runtime Environment (build 1.7.0_07-b10) Java HotSpot(TM) 64-Bit Server VM (build 23.3-b01, mixed mode) 'update-alternatives --config java' returns this: There are 2 choices for the alternative java (providing /usr/bin/java). Selection Path Priority Status ------------------------------------------------------------ 0 /usr/bin/gij-4.6 1046 auto mode 1 /usr/bin/gij-4.6 1046 manual mode * 2 /usr/local/java/jdk1.7.0_07/bin/java 1 manual mode Press enter to keep the current choice[*], or type selection number: with update-alternatives --config javac (or javaws) returning similarly. however java isn't listed in the default applications menu when I click on a .jar file and go to "open with application". I tried to install java this way, and on the update-alternatives part of the command returned me: /etc/alternatives/[java,javac,javaws] is dangling, it will be updated with best choice I just confirmed that I can use java, as 'java -jar file.jar' does work. Just figured that I'd mention it, don't know why I didn't before, but when I right click on a .jar file, java 7 run-time isn't even listed there, it seems that the file-manager isn't recognizing it as a program, but it is there, and it does work...

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• Upgrade from 13.04 to 13.10 fails

  - by John

  Tried to upgrade my computer from 13.04 to 13.10, but directly after pressing the upgrade, a couple files appear to download, and then the window disappears and nothing happens... I tried it from the terminal window and this is the output (same result) jessijo@halesite3:~$ update-manager Checking for a new Ubuntu release authenticate 'saucy.tar.gz' against 'saucy.tar.gz.gpg' extracting 'saucy.tar.gz' Real-time signal 0 Any ideas?

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• Orchestrating the Virtual Enterprise

  - by John Murphy

  During the American Industrial Revolution, the Ford Motor Company did it all. It turned raw materials into a showroom full of Model Ts. It owned a steel mill, a glass factory, and an automobile assembly line. The company was both self-sufficient and innovative and went on to become one of the largest and most profitable companies in the world. Nowadays, it's unusual for any business to follow this vertical integration model because its much harder to be best in class across such a wide a range of capabilities and services. Instead, businesses focus on their core competencies and outsource other business functions to specialized suppliers. They exchange vertical integration for collaboration. When done well, all parties benefit from this arrangement and the collaboration leads to the creation of an agile, lean and successful "virtual enterprise." Case in point: For Sun hardware, Oracle outsources most of its manufacturing and all of its logistics to third parties. These are vital activities, but ones where Oracle doesn't have a core competency, so we shift them to business partners who do. Within our enterprise, we always retain the core functions of product development, support, and most of the sales function, because that's what constitutes our core value to our customers. This is a perfect example of a virtual enterprise.  What are the implications of this? It means that we must exchange direct internal control for indirect external collaboration. This fundamentally changes the relative importance of different business processes, the boundaries of security and information sharing, and the relationship of the supply chain systems to the ERP. The challenge is that the systems required to support this virtual paradigm are still mired in "island enterprise" thinking. But help is at hand. Developments such as the Web, social networks, collaboration, and rules-based orchestration offer great potential to fundamentally re-architect supply chain systems to better support the virtual enterprise.  Supply Chain Management Systems in a Virtual Enterprise Historically enterprise software was constructed to automate the ERP - and then the supply chain systems extended the ERP. They were joined at the hip. In virtual enterprises, the supply chain system needs to be ERP agnostic, sitting above each of the ERPs that are distributed across the virtual enterprise - most of which are operating in other businesses. This is vital so that the supply chain system can manage the flow of material and the related information through the multiple enterprises. It has to have strong collaboration tools. It needs to be highly flexible. Users need to be able to see information that's coming from multiple sources and be able to react and respond to events across those sources.  Oracle Fusion Distributed Order Orchestration (DOO) is a perfect example of a supply chain system designed to operate in this virtual way. DOO embraces the idea that a company's fulfillment challenge is a distributed, multi-enterprise problem. It enables users to manage the process and the trading partners in a uniform way and deliver a consistent user experience while operating over a heterogeneous, virtual enterprise. This is a fundamental shift at the core of managing supply chains. It forces virtual enterprises to think architecturally about how best to construct their supply chain systems.  Case in point, almost everyone has ordered from Amazon.com at one time or another. Our orders are as likely to be fulfilled by third parties as they are by Amazon itself. To deliver the order promptly and efficiently, Amazon has to send it to the right fulfillment location and know the availability in that location. It needs to be able to track status of the fulfillment and deal with exceptions. As a virtual enterprise, Amazon's operations, using thousands of trading partners, requires a very different approach to fulfillment than the traditional 'take an order and ship it from your own warehouse' model. Amazon had no choice but to develop a complex, expensive and custom solution to tackle this problem as there used to be no product solution available. Now, other companies who want to follow similar models have a better off-the-shelf choice -- Oracle Distributed Order Orchestration (DOO).  Consider how another of our customers is using our distributed orchestration solution. This major airplane manufacturer has a highly complex business and interacts regularly with the U.S. Government and major airlines. It sits in the middle of an intricate supply chain and needed to improve visibility across its many different entities. Oracle Fusion DOO gives the company an orchestration mechanism so it could improve quality, speed, flexibility, and consistency without requiring an organ transplant of these highly complex legacy systems. Many retailers face the challenge of dealing with brick and mortar, Web, and reseller channels. They all need to be knitted together into a virtual enterprise experience that is consistent for their customers. When a large U.K. grocer with a strong brick and mortar retail operation added an online business, they turned to Oracle Fusion DOO to bring these entities together. Disturbing the Peace with Acquisitions Quite often a company's ERP system is disrupted when it acquires a new company. An acquisition can inject a new set of processes and systems -- or even introduce an entirely new business like Sun's hardware did at Oracle. This challenge has been a driver for some of our DOO customers. A large power management company is using Oracle Fusion DOO to provide the flexibility to rapidly integrate additional products and services into its central fulfillment operation. The Flip Side of Fulfillment Meanwhile, we haven't ignored similar challenges on the supply side of the equation. Specifically, how to manage complex supply in a flexible way when there are multiple trading parties involved? How to manage the supply to suppliers? How to manage critical components that need to merge in a tier two or tier three supply chain? By investing in supply orchestration solutions for the virtual enterprise, we plan to give users better visibility into their network of suppliers to help them drive down costs. We also think this technology and full orchestration process can be applied to the financial side of organizations. An example is transactions that flow through complex internal structures to minimize tax exposure. We can help companies manage those transactions effectively by thinking about the internal organization as a virtual enterprise and bringing the same solution set to this internal challenge.  The Clear Front Runner No other company is investing in solving the virtual enterprise supply chain issues like Oracle is. Oracle is in a unique position to become the gold standard in this market space. We have the infrastructure of Oracle technology. We already have an Oracle Fusion DOO application which embraces the best of what's required in this area. And we're absolutely committed to extending our Fusion solution to other use cases and delivering even more business value.

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• Webcast: Navigating the Future of Customer Service

  - by Charles Knapp

  Customer service is set to change dramatically over the next five years – and now is the time to ensure you have the tools to help you succeed. On  Wednesday, June 13, join Oracle and Forrester Research to discover what the future holds and learn how you can: Empower your agents Delight your customers Shape your customer service future Our speakers are Kate Leggett, Senior Analyst, Forrester Research, and John Perez, Customer Experience Strategist, Oracle RightNow. Kate is a leading expert on customer service strategies, as well as a published author on customer service trends and best practices. Her research focuses on helping organizations establish customer service strategies and deliver successful customer service projects. John has extensive experience of working on customer experience programs with organizations across a range of industries. He works with Oracle RightNow clients to build customer experience strategies that improve efficiency and productivity, increase sales, and drive customer loyalty.

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• Leveraging ERP Investments with EPM and BI Solutions

  - by john.orourke(at)oracle.com

  Now that many organizations have implemented ERP systems to automate and integrate their operational processes, IT investments are beginning to shift to the management systems i.e. EPM and BI tools and applications that integrate data from multiple transactional systems.  These solutions automate and integrate the management processes and enable organizations to achieve "management excellence" becoming smarter, more agile and more aligned than their competitors.  In fact the results of a recent IDC survey indicate that "Organizations that have implemented performance management more broadly are nearly four times more likely to be among the most competitive organizations in their industry."  One example of an organization that is leveraging their ERP investments with Oracle EPM and BI solutions is General Dynamics.  The Business Intelligence Collaborative (BIC) group within General Dynamics' IT organization assists various business units with the implementation, application support, and application hosting for their Business Intelligence and Enterprise Performance Management Applications.  Attend the Oracle Virtual Trade Show "Spotlight on Customer Success" on February 3rd to hear the details of how General Dynamics is using Oracle Essbase, Hyperion Planning, and Oracle BI to improve their planning, reporting and analysis processes and leverage their investments in Oracle E-Business Suite and other operational systems.   During the event, you can also hear about the latest developments and plans for Oracle Applications products, as well as what's coming with Oracle Fusion Applications. Here's a link to the Virtual Trade Show event overview and registration page.  The event runs from 8AM - 1PM PST/11AM - 4PM EST, and the EPM session is 10:30 - 11AM PST/1:30 - 2PM EST.    http://event.on24.com/event/26/79/15/rt/opFb.html?partnerref=internal I hope you'll join us on February 3rd!  

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• NoVa Code Camp 2010.1 Building Extensible Silverlight Apps with MEF

  - by John Blumenauer

  A big thanks to everyone who attended my “Building Extensible Silverlight Apps with MEF” session today at NoVa Code Camp 2010.1.  I always enjoy presenting sessions where the attendees already have the wheels turning about how to use concepts being presented in their applications.  It makes for a really interactive session.  The slide and code can be found HERE.

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• Mapping a 3D texture to a standard hollow-hull 3D model

  - by John

  I have 3D models which are typical hollow hulls. If such a model also had a 3D volumetric/voxel texture map then given a point P inside such a model, I'd like to be able to find its uvw coordinates within the 3D texture. Is this possible by simply setting 3D texcoords on my existing mesh or does it have to be broken up into polyhedra? Is there a way to map a 3D texture onto a mesh without doing this?

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• How to explain OOP concepts to a non technical person?

  - by John

  I often try to avoid telling people I'm a programmer because most of the time I end up explaining to them what that really means. When I tell them I'm programming in Java they often ask general questions about the language and how it differs from x and y. I'm also not good at explaining things because 1) I don't have that much experience in the field and 2) I really hate explaining things to non-technical people. They say that you truly understand things once you explain them to someone else, in this case how would you explain OOP terminology and concepts to a non technical person?

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• PDF Converter Elite Giveaway Winners

  - by Gopinath

  On 25th Feb we launched the first ever giveaway of PDF Converter Elite for Tech Dreams viewers and thanks for everyone who participated in the content. We are happy to see good response from our viewers and special thanks to all those who shared our stories on Facebook and Twitter.  Here are the lucky winners Avikchatterjee   (@Indranil49) John Bax      (@JohnB98832757) MohammadWasiullah     (@mohammadwasi786) Salini Banarjee    (facebook profile) Owen     (@owenjrgordon) malkhaz    (@william_of_pale) Sidd         (@siddxxxx) John D    (@djohn300) Ankitr    (Facebook profile) Congratulations to all. Keep an eye on your twitter and facebook accounts, today we are going to send you free licenses.

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