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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• Will Online Learning Save Higher Education (and does it need saving)?

  - by user739873

  A lot (an awful lot) of education industry rag real estate has been devoted to the topics of online learning, MOOC’s, Udacity, edX, etc., etc. and to the uninitiated you’d think that the education equivalent of the cure for cancer had been discovered. There are certainly skeptics (whose voice is usually swiftly trampled upon by the masses) who feel we could over steer and damage or destroy something vital to teaching and learning (i.e. the classroom experience and direct interaction with human beings known as instructors), but for the most part prevailing opinion seems to be that online learning will take over the world and that higher education will never be the same. Now I’m sure that since you all know I work for a technology company you think I’m going to come down hard on the side of online learning proselytizers. Yes, I do believe that this revolution can and will provide access to massive numbers of individuals that either couldn’t afford (from a fiscal or time perspective) a traditional education, and that in some cases the online modality will actually be an improvement over certain traditional forms (such as courses taught by an adjunct or teaching assistant that has no business being a teacher). But I think several things need immediate attention or we’re likely to get so caught up in the delivery that we miss some of the real issues (and opportunities) around online learning. First and foremost, we’ve got to give some thought to how traditional information systems are going to accommodate thousands (possibly hundreds of thousands) of individual students each taking courses from many, many different “deliverers” with an expectation that successful completion of these courses will result in credit at many or most institutions. There’s also a huge opportunity to refine the delivery platform (no, LMS is not a commodity when you are talking about online delivery being your sole mode of operation) as well as the course itself by mining all kinds of data from the interactions that the students have with the material each time they take it. Social data analytics tools will be key in achieving this goal. What about accreditation (badging or competencies vs. traditional degrees)? And again, will the information systems in place today adapt to changes in this area fast enough? The type of scale that this shift in learning could drive has the potential to abruptly overwhelm just about every system in place today in higher education. I would like to (with a not so gentle reminder) refer you back to a blog entry I wrote when I first stepped into my current role at Oracle in which I talked about how higher ed needs an “Oracle” more than at any other time in it’s evolution (despite the somewhat mercantilist reputation it has in some circles). There just aren’t that many organizations that can deliver the kinds of solutions “at scale” that this brave new world of online education will demand. The future may be closer than we think. Cole

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• Applying for MS CS with an un-related Bachelor's Degree [closed]

  - by yeenow123

  I received a BA in Economics and went to work and started developing a passion for programming while on the job. This lead to learning more and more about computer science in general. I want to go for a Masters in Computer Science. I'm taking courses at the local college to get some of the undergrad CS courses out of the way (Data Structures etc.). However I'm not sure what to focus on for my application. Should I take the GRE for CS? A lot of college application procedures recommend it if you didn't go to undergrad for CS. Should I try to improve my GRE general test? I took it a month after college ended and got mediocre scores, so I could definitely study a bit harder and improve my scores. Anything else that's necessary? My current job is not exactly in a related field, but I do get to do some programming/coding.

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• I.T. degree for game programming?

  - by user6175

  Hi, I am a 19 year old who has always been interested in video & computer games. I developed the interested for game programming about three months ago and started researching on the profession. The only degrees always suggested on the internet and in books are those of computer science, physics, mathematics, & game development. BSc Information Technology has been my major for the past two years; and even though my university teaches we the I.T. students computer programming (in c++, c#, java) and offers us the opportunity to undertake some computer science courses of our choice in addition to the regular I.T. courses, I am feeling insecure about my prospects in getting into the profession. My question is: Will a game development company hire me if I exhibit good math, physics and game programming skills with an I.T. degree? If NO, will I have to obtain an MSc in a much more related course.

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• best approach to learning for an undergrad operating systems course?

  - by rrazd

  what is the best approach to learning for an undergrad operating systems course in order to understand the concepts and get a good grade in the exam? I know that some courses can be mastered through diligently reading the textbook or attending lectures while for others the concepts can only be understood by doing hands on projects. Is there a general studying approach that should be adopted for this type of a course? I know this may be subjective but I am looking for personal experiences/study methods by those who have taken similar courses to see if there is one particular method that worked well for the majority.

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• Unresolved compilation problems -- can't use .jar files that I have created

  - by Mike

  I created a few .jar files and am trying to access them in another application - I have tried to use both Eclipse and IntelliJ and experience the same issue: java.lang.Error: Unresolved compilation problems: The import com.XXXX.XXXXXXXXX.project2 cannot be resolved The import com.XXXX.XXXXXXXXX.project2 cannot be resolved BeanFactory cannot be resolved to a type Author cannot be resolved to a type AuthorFactoryImpl cannot be resolved to a type Author cannot be resolved to a type Author cannot be resolved to a type I have been using Maven during this process and the jars compile fine. I have included them on the file path using both the Maven .pom file and directly assigning them. I also have unassigned the direct file path and left the reference in Maven and vise versa -- no difference. See below .jar file class info: file structure: Author.java BeanWithIdentityInterface Books Subject ie: Interface: package com.XXXX.training; /** * Created with IntelliJ IDEA. * User: kBPersonal * Date: 11/5/12 * Time: 3:16 PM * */ public interface BeanWithIdentityInterface <I> { I getId(); } Author.java: package com.XXXX.training; /** * Created with IntelliJ IDEA. * User: kBPersonal * Date: 10/25/12 * Time: 12:03 PM */ public class Author implements BeanWithIdentityInterface <Integer>{ private Integer id = null; private String name = null; private String picture = null; private String bio = null; public Author(Integer id, String bio, String name, String picture) { this.id = id; this.bio = bio; this.name = name; this.picture = picture; } public Author (){} @Override public Integer getId() { return id; } public void setId(Integer id) { this.id = id; } public String getName() { return name; } public void setName(String name) { this.name = name; } public String getPicture() { return picture; } public void setPicture(String picture) { this.picture = picture; } public String getBio() { return bio; } public void setBio(String bio) { this.bio = bio; } @Override public String toString() { return "\n\tAuthor Id: "+this.getId() + " | Bio:"+ this.getBio()+ " | Name:"+ this.getName()+ " | Picture: "+ this.getPicture(); } } implementing Servlet: package com.acentia.training.project3.controller; import com.acentia.training.*; import com.acentia.training.project2.AuthorFactoryImpl; import com.acentia.training.project2.BeanFactory; import javax.servlet.ServletException; import javax.servlet.http.HttpServletRequest; import javax.servlet.http.HttpServletResponse; import java.io.IOException; import java.io.PrintWriter; /** * Created with IntelliJ IDEA. * User: kBPersonal * Date: 11/11/12 * Time: 6:34 PM * */ public class ListAuthorServlet extends AbstractBaseServlet { private static final long serialVersionUID = -6934109551750492182L; public void doProcess(final HttpServletRequest request, final HttpServletResponse response) throws IOException { final BeanFactory<Author, Integer> authorFactory = new AuthorFactoryImpl(); Author author = null; if (authorFactory != null) { author = (Author) authorFactory.getMember(5); } I can't pull the Author class. Any help would be greatly appreciated.

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• Windows Azure Learning Plan - SQL Azure

  - by BuckWoody

  This is one in a series of posts on a Windows Azure Learning Plan. You can find the main post here. This one deals with Security for  Windows Azure.   Overview and Training Overview and general  information about SQL Azure - what it is, how it works, and where you can learn more. General Overview (sign-in required, but free) http://social.technet.microsoft.com/wiki/contents/articles/inside-sql-azure.aspx General Guidelines and Limitations http://msdn.microsoft.com/en-us/library/ee336245.aspx Microsoft SQL Azure Documentation http://msdn.microsoft.com/en-us/windowsazure/sqlazure/default.aspx Samples and Learning Sources for online and other SQL Azure Training Free Online Training http://blogs.msdn.com/b/sqlazure/archive/2010/05/06/10007449.aspx 60-minute Overview (webcast) https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032458620&CountryCode=US Architecture SQL Azure Internals and Architectures for Scale Out and other use-cases. SQL Azure Architecture http://social.technet.microsoft.com/wiki/contents/articles/inside-sql-azure.aspx Scale-out Architectures http://tinyurl.com/247zm33 Federation Concepts http://tinyurl.com/34eew2w Use-Cases http://blogical.se/blogs/jahlen/archive/2010/11/23/sql-azure-why-use-it-and-what-makes-it-different-from-sql-server.aspx SQL Azure Security Model (video) http://www.msdev.com/Directory/Description.aspx?EventId=1491 Administration Standard Administrative Tasks and Tools Tools Options http://social.technet.microsoft.com/wiki/contents/articles/overview-of-tools-to-use-with-sql-azure.aspx SQL Azure Migration Wizard http://sqlazuremw.codeplex.com/ Managing Databases and Login Security http://msdn.microsoft.com/en-us/library/ee336235.aspx General Security for SQL Azure http://msdn.microsoft.com/en-us/library/ff394108.aspx Backup and Recovery http://social.technet.microsoft.com/wiki/contents/articles/sql-azure-backup-and-restore-strategy.aspx More Backup and Recovery Options http://social.technet.microsoft.com/wiki/contents/articles/current-options-for-backing-up-data-with-sql-azure.aspx Syncing Large Databases to SQL Azure http://blogs.msdn.com/b/sync/archive/2010/09/24/how-to-sync-large-sql-server-databases-to-sql-azure.aspx Programming Programming Patterns and Architectures for SQL Azure systems. How to Build and Manage a Business Database on SQL Azure http://tinyurl.com/25q5v6g Connection Management http://social.technet.microsoft.com/wiki/contents/articles/sql-azure-connection-management-in-sql-azure.aspx Transact-SQL Supported by SQL Azure http://msdn.microsoft.com/en-us/library/ee336250.aspx

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• What’s New in JD Edwards EnterpriseOne Release 9.1

  - by Breanne Cooley

  Oracle JD Edwards EnterpriseOne 9.1 offers customers significant updates to usability and business processes to improve productivity and bolster business value. This release addresses critical user needs, while delivering key enhancements in several areas, including:  New User Experience Release 9.1 offers significant enhancements to the user experience. New Web 2.0 features reduce task time and enable you to access meaningful information. Enhanced Reporting Oracle’s JD Edwards EnterpriseOne One View Reporting is a breakthrough solution that allows business users to create interactive reports - without IT support. Industry Specific Functionality This new release delivers key enhancements for the consumer goods, real estate management and manufacturing and distribution industries. Enhanced Support for Global Operations JD Edwards EnterpriseOne 9.1 supports global operations with several new features, including enhancements that consider the entire ERP business process associated with managing country of origin requirements. Productivity Features This new release offers new more tightly integrated business processes and other productivity advancements like improved data access and enhanced financial controls. Want to find out more? ü Bookmark the JD Edwards EnterpriseOne web page ü Listen to the Podcast: Announcing JD Edwards EnterpriseOne 9.1  ü Watch the Demo: JD Edwards EnterpriseOne 9.1 Features Demo ü Watch the Demo: JD Edwards EnterpriseOne One View Reporting Demo  ü Review the Data Sheet: JD Edwards EnterpriseOne Tools 9.1  New Training JD Edwards EnterpriseOne 9.1 training through Oracle University is designed to help you leverage these usability and productivity enhancements. The curriculum is aligned to the JD Edwards EnterpriseOne products and will teach your team how to efficiently and effectively implement and use your applications. Get started today! View available training and schedules.   -Jim Vonick, Oracle University Market Development Manager 

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• Oracle University Begins Beta Testing For New "Oracle Application Express Developer Certified Expert

  - by Paul Sorensen

  Oracle University has begun beta testing for the new Oracle Application Express Developer Certified Expert certification, which requires passing one exam - "Oracle Application Express 3.2: Developing Web Applications" exam (#1Z1-450).In this video, Marcie Young of Oracle Server Technologies takes you on a quick preview of what is on the exam, how to prepare, and what to expect: The "Oracle Application Express: Developing Web Applications" training course teaches many of of the key concepts that are tested in the exam. This course is not a requirement to take the exam, however it is highly recommended.Additionally, Marcie refers to several helpful resources that are highly recommended while preparing, including the Oracle Application Express hosted instance at apex.oracle.com and Oracle Application Express product page on OTN.You can take the "Oracle Application Express 3.2: Developing Web Applications" exam now for only $50 USD while it is in beta. Beta exams are an excellent way to directly provide your input into the final version of the certification exam as well as be one of the very first certified in the track. Furthermore - passing the beta counts for full final exam credit. Note that beta testing is offered for a limited time only.Register now at pearsonvue.com/oracle to take the exam at a Pearson VUE testing center nearest you.QUICK LINKSRegister For Exam: Pearson VUE About Certification Track: Oracle Application Express Developer Certified ExpertAbout Certification Exam: Oracle Application Express 3.2: Developing Web Applications (1Z1-450)Introductory Training (Recommended): "Oracle Application Express: Developing Web Applications"Advanced Training (Suggested): "Oracle Application Express: Advanced Workshop"Oracle Application Express Hosted Instance: apex.oracle.comOracle Application Express Product Page: on OTNLearn More: Oracle Certification Beta Exams

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• UPK Professional Customer Success Story: Medtronic

  - by [email protected]

  In case you missed the live event, be sure to listen to last week's UPK Customer iSeminar featuring Medtronic. This was the first iSeminar in our quarterly series to showcase UPK Professional (UPK and Knowledge Pathways). Donna Miller and Staci Gilbert gave viewers an inside look at samples of Medtronic's content as they shared their experiences, methodology and best practices for use of the solution. Here are some highlights of the call: • Medtronic initially purchased UPK Professional to support a multi-year, global SAP rollout for 9,000 end users located in 24 countries. • As time went on, they expanded their use of UPK Professional to include several of their other enterprise applications: PeopleSoft, Siebel CRM, Hyperion Financial Management, a number of SAP bolt-ons, Documentum, TrackWise, and many others. • In combination with their Saba LMS, UPK Professional has allowed Medtronic to create, deploy, track and certify consistent end user training for critical transactions and processes across their organization worldwide - essential for a company in a heavily regulated industry. • For key pieces of content or certain end user populations, some Medtronic business units localize/translate the global UPK content. Staci demonstrated examples of their SAP content which has been translated into Japanese. • In the live SAP environment, end users rely on UPK's context sensitive in-application performance support. Medtronic has found this to be very helpful post go-live, giving just-in-time support so end users are confident in a new system or when performing tasks they don't often touch (at quarter or year end). UPK also serves as Medtronic's internal Google. • Medtronic has realized savings on many fronts: reduction in support calls due to in-application performance support, elimination of their training clients, and speedier training (1.5 days rather than 5-7 days) of temporary workers by moving from ILT to a blended solution that includes UPK simulations for eLearning. Thanks again to Donna and Staci for an exceptional presentation. They offered so many great examples for anyone who's looking for ways to get more out of UPK or interested in learning about UPK Professional: Knowledge Pathways. - Karen Rihs, Oracle UPK Outbound Product Management

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• Leaving Microsoft

  - by Stephen Walther

  After two and a half years working with the ASP.NET team, I’ve decided that this is the right time to leave Microsoft and, with the help of some friends, re-launch my ASP.NET training and consulting company. The company has the modest name Superexpert. While working on my Ph.D. at MIT, I was surrounded by professors and students who were passionate about knowledge. During the Internet boom, I was lucky enough to work side-by-side with some very smart and hard-working people to create several successful startups. However, the people I worked with at Microsoft were among the smartest and hardest working. Microsoft hires a small number of people and gives them huge responsibilities. It continues to amaze me that so few people work on the ASP.NET team when you consider how much the team produces. I had the opportunity to work with a number of inspiring people at Microsoft. I’ll miss working with Scott Hunter, Dave Reed, Boris Moore, Eilon Lipton, Scott Guthrie, James Senior, Jim Wang, Phil Haack, Damian Edwards, Vishal Joshi, Mike Pope, Jon Young, Dmitry Robsman, Simon Calvert, Stefan Schackow, and many others. I’m proud of what we accomplished while I was working at Microsoft. We reached out to the jQuery team and changed direction from Microsoft Ajax to jQuery. We successfully contributed several important new features to the open-source jQuery project including jQuery Templates, jQuery Data-Linking, jQuery Globalization, and (as John Resig announced at the last jQuery conference) jQuery Require. I’m looking forward to returning to training and consulting. We want to focus on providing consulting on the “right way” of building ASP.NET websites, which we call Modern ASP.NET applications. By Modern ASP.NET applications, I mean applications built with ASP.NET MVC, jQuery, HTML5, and Visual Studio ALM. Additionally, we want to help companies that have existing ASP.NET Web Forms applications migrate to ASP.NET MVC. If you are interested in having us provide training for your company or you need help building a custom ASP.NET application then please contact us at [email protected] or visit our website at Superexpert.com.

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• Windows Azure Boot Camp coming to KC in April

  - by John Alexander

  Interested in getting up to speed on Windows Azure? Then check out this FREE boot camp, all across the US this   What is a Windows Azure Boot Camp? Windows Azure Boot Camp is a two day deep dive class to get you up to speed on developing for Windows Azure. The class includes a trainer with deep real world experience with Azure, as well as a series of labs so you can practice what you just learned. ABC is more than just a class, it is also an event in a box. If you don't see a class near you, then throw your own. We provide all of the materials and training you need to host your own class. This can be for your company, your customers, your friends, or even your family. Please let us know so we can give you all of the details.   Awesome. How much does it cost? Thanks to all of our fantabulous sponsors, this two day training event is FREE! We will provide drinks and snacks, but you will be on your own for lunch on both days. This is a training class after all.   How do I attend one? You can click here to register for the Kansas City event on April 8th and 9th or click here to see where else ABC will be… WHAT TO BRING – important!!!

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• The newest OPN Competency Center (OPN CC) enhancements are now available

  - by mseika

  The newest OPN Competency Center (OPN CC) enhancements are now available. This release is focused on a new look and simplified navigation, and Resell Competency Tracking functionality. Some of the key features released include: 1. New Look and Feel with Simplified Navigation Users are now one click away from the most valuable resources. Additionally, there are now focused areas which allow users to navigate more effectively. Users can review their individual achievements, create a dedicated Training Plan to broaden their knowledge, or use the new Company Corner to view their company’s achievements. Your view as an Oracle employee has been modified and the Company Corner will provide links to allow access to Partner Workgroups and other links specific to your partner data. 2. Resell Competency Tracker This new functionality has been created to allow partners to track their progress toward becoming Resell Authorized. The Resell Competency Tracker highlights those Knowledge Zones where additional requirements must be achieved prior to Distribution Rights being granted and allows the partners to track their progress. This tracker is available to all users badged to a company ID and also to Internal Oracle employees who have existing access to Partner Workgroups. 3. Enhanced Training Manager Functionality The existing Training Manager has been enhanced to allow partners to create Workgroups that are either focused on the competency requirements for becoming Specialized or the competency requirements needed to apply for resell authorization. Please mark your calendars and plan on joining an internal demonstration of these features and enhancements: Wednesday, September 26 @ 7am & 8pm PT A public Beehive web conference has been scheduled Intercall: 5210981 / 2423

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• Oracle Certification at OpenWorld + JavaOne 2012 [VIDEO]

  - by Harold Green

  Oracle Certification will again be at this year's Oracle OpenWorld and JavaOne conferences in San Francisco. We'll have two locations - the Oracle Certification Lounge at OpenWorld, and the Java Certification Zone at JavaOne. Watch this quick video (1:46) to learn more about these, Oracle University pre-conference training, some mini-sessions on several certification topics, and previews of our new Exam Preparation Seminars. ORACLE CERTIFICATION PROGRAM LOUNGE Location: Moscone South, Mezzanine, Room 250 Hours: Monday, 9:00 a.m.–5:00 p.m. Tuesday, 9:00 a.m.–5:00 p.m. Wednesday, 9:00 a.m.–5:00 p.m. Thursday, 9:00 a.m.–1:00 p.m. JAVA CERTIFICATION ZONE Location: The Zone/Taylor Street Café Hours: Sunday, 7:00 p.m.–9:00 p.m. Monday, 11:00 a.m.–6:00 p.m. Tuesday, 11:00 a.m.–6:This i00 p.m. Wednesday, 11:00 a.m.–6:00 p.m. Thursday, 11:00 a.m.–2:00 p.m. CERTIFICATION SESSIONS Monday, 1:00 p.m - JavaOne (Java Certification Zone) Monday, 3:00 p.m - Oracle OpenWorld (Oracle Certification Lounge) QUICK LINKS: Oracle OpenWorld Certification Lounge Details Oracle University at Oracle OpenWorld 2012 (Pre-Conference Training) Java University at JavaOne 2012 (Pre-Conference Training) Self Test Software Oracle Press Oracle Certification on Twitter: https://twitter.com/oraclecert Oracle Certification on Facebook: facebook.com/OracleCertification

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• Welcome to the South African 2010 Graduate Intake&hellip;&hellip;

  - by anca.rosu

  It has been an exciting couple of months for Oracle South Africa, for our hiring managers, for Wendy & the Transformation team, for the Graduate Recruitment team. We have been extremely dedicated in interviewing, selecting and identifying this year’s graduate intake. We have made a commitment in South Africa that we need to transform our organization and develop and empower Black individuals who historically have not had the opportunity to participate in the global economy. This week we have hired and welcomed a mix of very talented, ambitious young professionals with qualifications in Marketing, Sales, Technology, Business, Legal and Training. Please join me in wishing them all the best as they now embark on a 10 month training programme which has been designed and customized to progress their career by tapping into and developing the core skills and knowledge they will need to prosper in Oracle’s complex and ever changing organization.   If you have any questions related to this article feel free to contact  [email protected].  You can find our job opportunities via http://campus.oracle.com. Technorati Tags: Oracle,South Africa,Graduate,empower,global economy,Marketing,Sales,Technology,Business,Legal,Training

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• SQL Saturday #220 - Atlanta - Pre-Conference Scholarships!

  - by Most Valuable Yak (Rob Volk)

  We Want YOU…To Learn! AtlantaMDF and Idera are teaming up to find a few good people. If you are: A student looking to work in the database or business intelligence fields A database professional who is between jobs or wants a better one A developer looking to step up to something new On a limited budget and can’t afford professional SQL Server training Able to attend training from 9 to 5 on May 17, 2013 AtlantaMDF is presenting 5 Pre-Conference Sessions (pre-cons) for SQL Saturday #220! And thanks to Idera’s sponsorship, we can offer one free ticket to each of these sessions to eligible candidates! That means one scholarship per Pre-Con! One Recipient Each will Attend: Denny Cherry: SQL Server Security http://sqlsecurity.eventbrite.com/ Adam Machanic: Surfing the Multicore Wave: Processors, Parallelism, and Performance http://surfmulticore.eventbrite.com/ Stacia Misner: Languages of BI http://languagesofbi.eventbrite.com/ Bill Pearson: Practical Self-Service BI with PowerPivot for Excel http://selfservicebi.eventbrite.com/ Eddie Wuerch: The DBA Skills Upgrade Toolkit http://dbatoolkit.eventbrite.com/ If you are interested in attending these pre-cons send an email by April 30, 2013 to [email protected] and tell us: Why you are a good candidate to receive this scholarship Which sessions you’d like to attend, and why (list multiple sessions in order of preference) What the session will teach you and how it will help you achieve your goals The emails will be evaluated by the good folks at Midlands PASS in Columbia, SC. The recipients will be notified by email and announcements made on May 6, 2013. GOOD LUCK! P.S. - Don't forget that SQLSaturday #220 offers free* training in addition to the pre-cons! You can find more information about SQL Saturday #220 at http://www.sqlsaturday.com/220/eventhome.aspx. View the scheduled sessions at http://www.sqlsaturday.com/220/schedule.aspx and register for them at http://www.sqlsaturday.com/220/register.aspx. * Registration charges a $10 fee to cover lunch expenses.

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• Issue in understanding how to compare performance of classifier using ROC

  - by user1214586

  I am trying to demystify pattern recognition techniques and understood few of them. I am trying to design a classifier M. A gesture is classified based on the hamming distance between the sample time series y and the training time series x. The result of the classifier are probabilistic values. There are 3 classes/categories with labels A,B,C which classifies hand gestures where there are 100 samples for each class which are to be classified (single feature and data length=100). The data are different time series (x coordinate vs time). The training set is used to assign probabilities indicating which gesture has occured how many times. So,out of 10 training samples if gesture A appeared 6 times then probability that a gesture falls under category A is P(A)=0.6 similarly P(B)=0.3 and P(C)=0.1 Now, I am trying to compare the performance of this classifier with Bayes classifier, K-NN, Principal component analysis (PCA) and Neural Network. On what basis,parameter and method should I do it if I consider ROC or cross validate since the features for my classifier are the probabilistic values for the ROC plot hence what shall be the features for k-nn,bayes classification and PCA? Is there a code for it which will be useful. What should be the value of k is there are 3 classes of gestures? Please help. I am in a fix.

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• WebLogic 12 hands-on bootcamps for partners–new dates & locations

  - by JuergenKress

  We offer free 2 days hands-on WebLogic 12c workshops for Oracle partners who want to become WebLogic Specialized: Register Here! Highlights of the workshop Quotes from previous Workshops Environment Setup and Weblogic Installation hands-on lab Weblogic Session Sharing hands-on lab Coherence hands-on lab WLS Session Replication with Coherence Web hands-on lab Weblogic Troubleshooting hands-on lab Weblogic JMS hands-on lab Exalogic & Oracle Cloud overview Oracle Enterprise Manager overview Oracle trainings are the best" Pedro Neto Novabase "Excellent training, well organized" Pedro Antunh, Capgemini "This course dives you into Oracle WebLogic giving you a quick start on benefiting from Fusion Apps" Leonardo Fernandes, Outsystems The event dates are following: Belgium 3rd - 4th October 2012 Oracle Vilvoorde South Africa 3rd –4th October 2012 Oracle Johannesburg Switzerland 25th - 26th October 2012 Oracle Baden-Dättwil Denmark 30th - 31st October 2012 Oracle Ballerup Norway 6th - 7th November 2012 Oracle Lysaker Netherlands 18th - 20th December 2012 Oracle Utrecht WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: WebLogic Bootcamp,WebLogic training,education,training,PTS,WebLogic Community,Oracle,OPN,Jürgen Kress

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• FY11 plans &ndash; how can you increase your SOA business?

  - by Jürgen Kress

  Thanks for a fantastic FY10 was great to work with all of you! Yes with the economic crises the fiscal year was hard. SOA and Oracle Fusion Middleware do address this challenges and can help companies to save cost to integrate their systems, automate and change their processes. More when we publish our fiscal year results. What is on the agenda for FY11? Specialization: It is key that you become SOA & Application Grid Specialized. We will focus our activities and budgets on partners with Specialization! Sales campaigns: To support you in our joint business we will continue to run joint sales campaigns. With OFM 11g there is a great opportunity to generate service revenue to migrate and to consolidate on the platform. It is key that you do register your opportunities within the Open Market Model (OMM) to ensure sales alignment. Enablement. With the release of many new products and versions training is key. We will continue to offer training dedicated to your role: sales, pre-sales and implementation. Make sure that you check local partner training calendars and sign up for the next bootcamps Thanks for your support! Jürgen Kress

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• Happy holiday! Thanks for making the SOA Partner Community a superb success in 2010!

  - by Jürgen Kress

  2010 highlights to remember: Partners who became SOA Specialized – thanks for the effort SOA Blackbelt training by Clemens Utschig-Utschig – thanks for all the wonderful support! OSB Blackbelt training by Samrat Ray – thanks for taking the challange SOA & Cloud Symposium 2010 by Thomas Erl SOA Partner Community Awards 2010 SOA Partner Community @ OOW 2010 All the SOA books you published! OFM 11g Launch part II SOA Partner Community Forum XI all the great SOA project you have realized! For 2011 please make sure you: Attend our SOA Partner Community Forum! March 15th & 16th 2010 Attend our SOA Blackbelt training January 31st – February 4th 2011 Become SOA Specialized Have fun in the sun! We wish you all a happy holiday and a great start in 2011! Jürgen Kress       For more information on SOA Specialization and the SOA Partner Community please feel free to register at www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website Technorati Tags: Happy holiday,SOA Partner Community,SOA Community,OPN,Oracle,SOA,Jürgen Kress,SOA Partner Community Forum

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• ExaLogic Hackers Night - November 19th Nürnberg Germany

  - by JuergenKress

  Hands-on Workshop for experienced developers and architects with implementation experience. We start with a short introduction into the infrastructure and the software configuration on ExaLogic machine. Accompanies by experienced experts you can develop and test own ideas, concepts and applications on Exalogic . This will happen in a relaxed and "Open End" manner. 19.11.2012, 09:00 am - open end  Nürnberg Germany at ISE Speakers: Kersten Mebus & Marcel Amende (ORACLE Deutschland B.V. & Co. KG) Matthias Fuchs & Herbert Rossgoderer (ISE Information Systems Engineering GmbH) Agenda & Registrierung Please register until 12.11.2012. thank you.) WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: ise,exalogic test,exalogic training,education,ExaLogic,Exalogic training,training,Exalogic roadmap,exalogic installation,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Make the most of yourself and your team during Ramadan

  - by swalker

  Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} To remain competitive, you and your staff need training. The forthcoming Ramadan period adds even more restrictions to those like project deadlines, travel approval and increasing workloads. With Training On Demand these interferences that prevent the attendance of training courses disappear: you and your staff can learn any place, any time. You can find more information here. For assistance with bookings contact your local Oracle University Service Desk. Stay Connected to Oracle University: LinkedIn OracleMix Twitter Facebook Google+

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• SQL Bits 7 - 30th September - 2nd October 2010 in York

  In case you haven't heard we are planning the next SQL Bits event, and today we have released the agenda for Friday & Saturday, a total of 50 sessions covering all aspects of SQL Server with a great selection of speakers. http://www.sqlbits.com/information/Agenda.aspx From our recent announcement - ...SQLBits 7 will take place over three days from Thursday September 30th to Saturday October 2nd in York. Day one will be a training day, featuring in-depth full day seminars by leading SQL Server professionals such as Chris Testa-O’Neill and Chris Webb (see http://www.sqlbits.com/information/TrainingDay.aspx for more details); day two will be a deep-dive conference day with advanced sessions delivered by the best speakers from the SQL Server community; and day three will be the traditional SQLBits community conference day, with a wide range of sessions covered all aspects of SQL Server at all levels of ability. There will be a charge to attend days one and two, but day three, Saturday October 2nd, will as usual be completely free to attend allowing everyone to attend and experience a great day of training even if they have no training budget. Full details available at http://www.sqlbits.com.

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• EDQ Technical Enablement for OPN (Prague - June 17-19)

  - by milomir.vojvodic

  Oracle Enterprise Data Quality (EDQ) Technical Enablement and Partner Training Trusted Data for Your Enterprise Applications Oracle Enterprise Data Quality helps organizations achieve maximum value from their business-critical applications by delivering fit-for-purpose data. These products also enable individuals and collaborative teams to quickly and easily identify and resolve any problems in underlying data. With Oracle Enterprise Data Quality, customers can identify new opportunities, improve operational efficiency, and more efficiently comply with industry or governmental regulation. Oracle Enterprise Data Quality is designed to serve as a very channel friendly platform to OPN.  This means that pre-built extensions, components and even complete business solutions can readily be built and shared.  This allows our customers/partners to be highly efficient in how they deploy custom business solutions, but also allows our partners to develop specialized components, domain knowledge and even complete business solutions. Training is suitable for: · Database administrators · Architects · Technical staff Objectives of the training: After completing this course, participants should: · Have an understanding of the core functionality of EDQ across profiling, auditing, transforming, parsing and matching data · Be able to describe some of the key capabilities and benefits delivered by EDQ · Be able to create and run standalone EDQ processes and jobs · Be ready to start working with data from customers and (with practice) be able to demonstrate EDQ to customers Agenda 17th June Fundamentals For Demoing (Profile, Audit, Transform and More) Profiling Auditing Transforming Writing and exporting data Jobs and scheduling Publishing, packaging and copying EDQ processes Introduction to the Customer Data Extension Pack Realtime Processing via Web Services The Server Console Run Profiles Data Interfaces Sampling Publishing metrics to the Dashboard Users and security 18th June Matching Matching overview Basic matching configuration Matching rule hierarchies Clustering Merging Reviewing possible matches Outputting Match Data Case study 19th June Address Verification Address Verification Overview Configuration Accuracy Flags Parsing Parsing Overview Phrase profiling Tailoring a CDEP Parser Base Tokenization Classification Reclassification Selection Resolution Register Here Don’t miss this FREE event. Space is limited. Oracle University V Parku 2294/4 148 00 Praha 4 17.6. – 19.6. 2014 09:00 a.m.– 17:30 p.m.

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• WebLogic Partner Community Newsletter March 2012

  - by JuergenKress

  Dear WebLogic partner community member, With the launch of WebLogic 12c and Fusion Middleware, PS5 training has become an important key. Thus we are offering a WLS 12c hands-on bootcamp road-show together with the PTS team and help you to get trained! We will add and confirm more dates in next few weeks. Please let us know if you would like to suggest some more locations. We recommend all bootcamp attendees to become a certified Application Grid Certified Implementation Specialist (free of charge) and in addition to this we are also offering Advanced ADF ecourse. See you at one of the training! Jürgen Kress Oracle WebLogic Partner Adoption EMEA To read the newsletter please visit http://tinyurl.com/weblogicnewsMarch2012   ( OPN Account required) To become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic,Oracle,OPN,WebLogic Community,WebLogic Community Newsletter,Jürgen Kress,WebLogic 12c,WebLogic knowledge zone,WebLogic Specilization,WebLogic boothcamp,WebLogic training,WebLogic education

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