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• Is it reasonable to insist on reproducing every defect before diagnosing and fixing it?

  - by amphibient

  I work for a software product company. We have large enterprise customers who implement our product and we provide support to them. For example, if there is a defect, we provide patches, etc. In other words, It is a fairly typical setup. Recently, a ticket was issued and assigned to me regarding an exception that a customer found in a log file and that has to do with concurrent database access in a clustered implementation of our product. So the specific configuration of this customer may well be critical in the occurrence of this bug. All we got from the customer was their log file. The approach I proposed to my team was to attempt to reproduce the bug in a similar configuration setup as that of the customer and get a comparable log. However, they disagree with my approach saying that I should not need to reproduce the bug (as that is overly time-consuming and will require simulating a server cluster on VMs) and that I should simply "follow the code" to see where the thread- and/or transaction-unsafe code is and put the change working off of a simple local development, which is not a cluster implementation like the environment from which the occurrence of the bug originates. To me, working out of an abstract blueprint (program code) rather than a concrete, tangible, visible manifestation (runtime reproduction) seems like a difficult working environment (for a person of normal cognitive abilities and attention span), so I wanted to ask a general question: Is it reasonable to insist on reproducing every defect and debug it before diagnosing and fixing it? Or: If I am a senior developer, should I be able to read (multithreaded) code and create a mental picture of what it does in all use case scenarios rather than require to run the application, test different use case scenarios hands on, and step through the code line by line? Or am I a poor developer for demanding that kind of work environment? Is debugging for sissies? In my opinion, any fix submitted in response to an incident ticket should be tested in an environment simulated to be as close to the original environment as possible. How else can you know that it will really remedy the issue? It is like releasing a new model of a vehicle without crash testing it with a dummy to demonstrate that the air bags indeed work. Last but not least, if you agree with me: How should I talk with my team to convince them that my approach is reasonable, conservative and more bulletproof?

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• Spotlight on an office - Moscow

  - by Maria Sandu

  Probably the most famous place in Moscow, after Red Square, is the centre of Moscow. Here you can find beautiful buildings that seem to touch the sky, located on the banks of the river. In one of these high towers you can find the Oracle offices, friendly and modern. The stunning view will keep capture your attention for a couple of minutes and then you can enjoy a delicious coffee and take a seat at your desk, starting a new day. My name is Dmitry and I can tell you that we’re enjoying every minute spent in the office and that’s because of the pleasant atmosphere. As soon as you enter the offices, the friendly environment will make you feel more relaxed. Even though the space is split between the different departments, we interact and communicate a lot. We take our cup of coffee or tea together and discuss our achievements and all sort of subjects in the kitchen or in the open space. One of my favorite parts are the festive events when we celebrate with cakes and goodies. Any birthday or new arrival is a good reason for a tea party! We have some work-related traditions that help us as employees. One of them is the monthly Tech Hour when Experts from the Pre-sales team discuss technical topics and about the most recent innovations within the company. Lunch is another good opportunity to interact and chat. We have a variety of options, such as the two kitchens or the vast number of restaurants where you can serve up anything you want. As we are right in the centre of Moscow, you can choose between Sushi, Italian Pasta and all sorts of food. We usually go with our colleagues to have lunch. If you care about your health, I have very good news for you as nearby there are two first-class fitness centres with swimming pools, yoga and various sport classes that you can attend. My suggestion would be to either start or end your day with a visit to the swimming pool for a well-deserved hour of relaxation. As I mentioned before, we’re right in the heart of Moscow, so after work you can spend some time in the large shopping centers where you can choose between many different entertainment options. We often go to bowling or to the cinema. I hope I have given you a glimpse into working life at the Oracle offices in Moscow, a really great and pleasant place to work in, so follow us on http://campus.oracle.com for our latest vacancies and internships.

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• Ad-hoc reporting similar to Microstrategy/Pentaho - is OLAP really the only choice (is OLAP even sufficient)?

  - by TheBeefMightBeTough

  So I'm getting ready to develop an API in Java that will provide all dimensions, metrics, hierarchies, etc to a user such that they can pick and choose what they want (say, e.g., dimensions of Location (a store) and Weekly, and the metric Product Sales $), provide their choices to the api, and have it spit out an object that contains the answer to their question (the object would probably be a set of cells). I don't even believe there will be much drill up/down. The data warehouse the APIwill interface with is in a standard form (FACT tables, dimensions, star schema format). My question is, is an OLAP framework such as Mondrian the only way to achieve something akin to ad-hoc reporting? I can envisage a really large Cube (or VirtualCube) that contains most of the dimensions and metrics the user could ever want, which would give the illusion of ad-hoc reporting. The problem is that there is a ton of setup to do (so much XML) to get the framework to work with the data. Further it requires specific knowledge, such as MDX, and even moreso learning the framework peculiars (Mondrian API). Finally, I am not positive it will scale much better than simply making queries against a SQL database. OLAP to me feels like very old technology. Is performance really an issue anymore? The alternative I can think of would be dynamic SQL. If the existing tables in the data warehouse conform to a naming scheme (FACT_, DIM_, etc), or if a very simple config file/ database table containing config information existed that stored which tables are fact tables, which are dimensions, and what metrics are available, then couldn't the api read from that and assembly the appropriate sql query? Would this necessarily be harder than learning MDX, Mondrian (or another OLAP framework), and creating all the cubes? In general, I feel that OLAP is at the same time too powerful (supports drill up/down, complex functions) and outdated and am reluctant to base my architecture on it. However, I am unsure if the alternative(s), such as rolling my own ad-hoc reporting framework using dynamic SQL would remove any complexity while still fulfilling requirements, both functional and non-functional (e.g., scalability; some FACT tables have many millions of rows). I also wonder about other techniques (e.g., hive). Has anyone here tried to do ad-hoc reporting? Any advice? I expect this project to take a pretty long time (3 months min, but probably longer), so I just do not want to commit to an architecture without being absolutely sure of its pros and cons. Thanks so much.

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• Finding "Stuff" In OUM

  - by Dave Burke

  One of the first questions people asked when they start using the Oracle Unified Method (OUM) is “how do I find X ?” Well of course no one is really looking for “X”!! but typically an OUM user might know the Task ID, or part of the Task Name, or maybe they just want to find out if there is any content within OUM that is related to a couple of keys words they have in their mind. Here are three quick tips I give people: 1. Open up one of the OUM Views, then click “Expand All”, and then use your Browser’s search function to locate a key Word. For example, Google Chrome or Internet Explorer: <CTRL> F, then type in a key Word, i.e. Architecture This is fast and easy option to use, but it only searches the current OUM page 2. Use the PDF view of OUM Open up one of the OUM Views, and then click the PDF View button located at the top of the View. Depending on your Browser’s settings, the PDF file will either open up in a new Window, or be saved to your local machine. In either case, once the PDF file is open, you can use the built in PDF search commands to search for key words across a large portion of the OUM Method Pack. This is great option for searching the entire Full Method View of OUM, including linked HTML pages, however the search will not included linked Documents, i.e. Word, Excel. 3. Use your operating systems file index to search for key words This is my favorite option, and one I use virtually every day. I happen to use Windows Search, but you could also use Google Desktop Search, of Finder on a MAC. All you need to do (on a Windows machine) is to make sure your local OUM folder structure is included in the Windows Index. Go to Control Panel, select Indexing Options, and ensure your OUM folder is included in the Index, i.e. C:/METHOD/OM40/OUM_5.6 Once your OUM folders are indexed, just open up Windows Search (or Google Desktop Search) and type in your key worlds, i.e. Unit Testing The reason I use this option the most is because the Search will take place across the entire content of the Indexed folders, included linked files. Happy searching!

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• Redesigning an Information System - Part 1

  - by dbradley

  Through the next few weeks or months I'd like to run a small series of articles sharing my experiences from the largest of the project I've worked on and explore some of the real-world problems I've come across and how we went about solving them. I'm afraid I can't give too many specifics on the project right now as it's not yet complete so you'll have to forgive me for being a little abstract in places! To start with I'm going to run through a little of the background of the problem and the motivations to re-design from scratch. Then I'll work through the approaches taken to understanding the requirements, designing, implementing, testing and migrating to the new system. Motivations for Re-designing a Large Information System The system is one that's been in place for a number of years and was originally designed to do a significantly different one to what it's now being used for. This is mainly due to the product maturing as well as client requirements changing. As with most information systems this one can be defined in four main areas of functionality: Input – adding information to the system Storage – persisting information in an efficient, searchable structure Output – delivering the information to the client Control – management of the process There can be a variety of reasons to re-design an existing system; a few of our own turned out to be factors such as: Overall system reliability System response time Failure isolation and recovery Maintainability of code and information General extensibility to solve future problem Separation of business and product concerns New or improved features The factor that started the thought process was the desire to improve the way in which information was entered into the system. However, this alone was not the entire reason for deciding to redesign. Business Drivers Typically all software engineers would always prefer to do a project from scratch themselves. It generally means you don't have to deal with problems created by predecessors and you can create your own absolutely perfect solution. However, the reality of working within a business is that the bottom line comes down to return on investment. For a medium sized business such as mine there must be actual value able to be delivered within a reasonable timeframe for any work to be started. As a result, any long term project will generally take a lot of effort and consideration to be approved by those in charge and therefore it might be better to break down the project into more manageable chunks which allow more frequent deliverables and also value within a shorter timeframe. As the only thing of concern was the methods for inputting information, this is where we started with requirements gathering and design. However knowing that there might be more to the problem and not limiting your design decisions before the requirements is key to finding the best solutions.

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• The Minimalist Approach to Content Governance - Manage Phase

  - by Kellsey Ruppel

  Originally posted by John Brunswick. Most people would probably agree that creating content is the enjoyable part of the content life cycle. Management, on the other hand, is generally not. This is why we thankfully have an opportunity to leverage meta data, security and other settings that have been applied or inherited in the prior parts of our governance process. In the interests of keeping this process pragmatic, there is little day to day activity that needs to happen here. Most of the activity that happens post creation will occur in the final "Retire" phase in which content may be archived or removed. The Manage Phase will focus on updating content and the meta data associated with it - specifically around ownership. Often times the largest issues with content ownership occur when a content creator leaves and organization or changes roles within an organization.   1. Update Content Ownership (as needed and on a quarterly basis) Why - Without updating content to reflect ownership changes it will be impossible to continue to meaningfully govern the content. How - Run reports against the meta data (creator and department to which the creator belongs) on content items for a particular user that may have left the organization or changed job roles. If the content is without and owner connect with the department marked as responsible. The content's ownership should be reassigned or if the content is no longer needed by that department for some reason it can be archived and or deleted. With a minimal investment it is possible to create reports that use an LDAP or Active Directory system to contrast all noted content owners versus the users that exist in the directory. The delta will indicate which content will need new ownership assigned. Impact - This implicitly keeps your repository and search collection clean. A very large percent of content that ends up no longer being useful to an organization falls into this category. This management phase (automated if possible) should be completed every quarter or as needed. The impact of actually following through with this phase is substantial and will provide end users with a better experience when browsing and searching for content.

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• PMDB Block Size Choice

  - by Brian Diehl

  Choosing a block size for the P6 PMDB database is not a difficult task. In fact, taking the default of 8k is going to be just fine. Block size is one of those things that is always hotly debated. Everyone has their personal preference and can sight plenty of good reasons for their choice. To add to the confusion, Oracle supports multiple block sizes withing the same instance. So how to decide and what is the justification? Like most OLTP systems, Oracle Primavera P6 has a wide variety of data. A typical table's average row size may be less than 50 bytes or upwards of 500 bytes. There are also several tables with BLOB types but the LOB data tends not to be very large. It is likely that no single block size would be perfect for every table. So how to choose? My preference is for the 8k (8192 bytes) block size. It is a good compromise that is not too small for the wider rows, yet not to big for the thin rows. It is also important to remember that database blocks are the smallest unit of change and caching. I prefer to have more, individual "working units" in my database. For an instance with 4gb of buffer cache, an 8k block will provide 524,288 blocks of cache. The following SQL*Plus script returns the average, median, min, and max rows per block. column "AVG(CNT)" format 999.99 set verify off select avg(cnt), median(cnt), min(cnt), max(cnt), count(*) from ( select dbms_rowid.ROWID_RELATIVE_FNO(rowid) , dbms_rowid.ROWID_BLOCK_NUMBER(rowid) , count(*) cnt from &tab group by dbms_rowid.ROWID_RELATIVE_FNO(rowid) , dbms_rowid.ROWID_BLOCK_NUMBER(rowid) ) Running this for the TASK table, I get this result on a database with an 8k block size. Each activity, on average, has about 19 rows per block. Enter value for tab: task AVG(CNT) MEDIAN(CNT) MIN(CNT) MAX(CNT) COUNT(*) -------- ----------- ---------- ---------- ---------- 18.72 19 3 28 415917 I recommend an 8k block size for the P6 transactional database. All of our internal performance and scalability test are done with this block size. This does not mean that other block sizes will not work. Instead, like many other parameters, this is the safest choice.

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• Application stuck in TCP retransmit

  - by SandeepJ

  I am running Linux kernel 3.13 (Ubuntu 14.04) on two Virtual Machines each of which operates inside two different servers running ESXi 5.1. There is a zeromq client-server application running between the two VMs. After running for about 10-30 minutes, this application consistently hangs due to inability to retransmit a lost packet. When I run the same setup over Ubuntu 12.04 (Linux 3.11), the application never fails If you notice below, "ss" (socket statistics) shows 1 packet lost, sk_wmem_queued of 14110 (i.e. w14110) and a high rto (120000). State Recv-Q Send-Q Local Address:Port Peer Address:Port ESTAB 0 12350 192.168.2.122:41808 192.168.2.172:55550 timer:(on,16sec,10) uid:1000 ino:35042 sk:ffff880035bcb100 <- skmem:(r0,rb648720,t0,tb1164800,f2274,w14110,o0,bl0) ts sack cubic wscale:7,7 rto:120000 rtt:7.5/3 ato:40 mss:8948 cwnd:1 ssthresh:21 send 9.5Mbps unacked:1 retrans:1/10 lost:1 rcv_rtt:1476 rcv_space:37621 Since this has happened so consistently, I was able to capture the TCP log in wireshark. I found that the packet which is lost does get retransmitted and even acknowledged by the TCP in the other OS (the sequence number is seen in the ACK), but the sender doesn't seem to understand this ACK and continues retransmitting. MTU is 9000 on both virtual machines and througout the route. The packets being sent are large in size. As I said earlier, this does not happen on Ubuntu 12.04 (kernel 3.11). So I did a diff on the TCP config options (seen via "sysctl -a |grep tcp ") between 14.04 and 12.04 and found the following differences. I also noticed that net.ipv4.tcp_mtu_probing=0 in both configurations. Left side is 3.11, right side is 3.13 <<net.ipv4.tcp_abc = 0 <<net.ipv4.tcp_cookie_size = 0 <<net.ipv4.tcp_dma_copybreak = 4096 14c11 << net.ipv4.tcp_early_retrans = 2 --- >> net.ipv4.tcp_early_retrans = 3 17c14 << net.ipv4.tcp_fastopen = 0 >> net.ipv4.tcp_fastopen = 1 20d16 << net.ipv4.tcp_frto_response = 0 26,27c22 << net.ipv4.tcp_max_orphans = 16384 << net.ipv4.tcp_max_ssthresh = 0 >> net.ipv4.tcp_max_orphans = 4096 29,30c24,25 << net.ipv4.tcp_max_tw_buckets = 16384 << net.ipv4.tcp_mem = 94377 125837 188754 >> net.ipv4.tcp_max_tw_buckets = 4096 >> net.ipv4.tcp_mem = 23352 31138 46704 34a30 >> net.ipv4.tcp_notsent_lowat = -1 My question to the networking experts on this forum : Are there any other debugging tools or options I can install/enable to dig further into why this TCP retransmit failure is occurring so consistently ? Are there any configuration changes which might account for this weird behaviour.

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• Zelda-style top-down RPG. How to store tile and collision data?

  - by Delerat

  I'm looking to build a Zelda: LTTP style top-down RPG. I've read a lot on the subject and am currently going back and forth on a few solutions. I'm using C#, MonoGame, and Tiled. For my tile maps, these are the choices I can see in front of me: Store each tile as its own array. Each one having 3-4 layers, texture/animation, depth, flags, and maybe collision(depending on how I do it). I've read warning about memory issues going this route, and my biggest map will probably be 160x120 tiles. My average map however will be about 40x30. The number of tiles might cut in half if I decide to double my tile size, which is currently 16x16. This is the most appealing approach for me, as I feel like I would know how to save maps, make changes, and separate it into chunks for collision checks. Store the static parts of my tile map in multiple arrays acting as the different layers. Then I would just use entities for anything that wasn't static. All of the other tile data such as collisions, depth, etc., would be stored in their own layers as well I guess? This way just seems messy to me though. Regardless of which one I choose, I'm also unsure how to plan all of that other tile data. I could write a bunch of code that would know which integer represents what tile and it's data, but if I changed a tileset in Tiled and exported it again, all of those integers could potentially change and I'd have to adjust a whole bunch of code. My other issue is about how I could do collision. I want to at least support angled collision that slides you around the corners of objects like LTTP does, if not more oddball shapes as well. So do I: Store collision as a flag for binary collision. Could I get this to support angles? Would it be fine to store collision as an integer and have each number represent a certain angle of collision? Store a list of rectangles or other shapes and do collision that way? Sorry for the large two-part(three-part?) question. I felt like these needed to be asked together as I believe each choice influences the other.

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• What is the standard term for my role?

  - by sigil

  I'm doing work that involves writing code and managing developers in a "special projects" division of a large company. I'd like to define my role better and figure out if there's an industry standard term for what I do, so that it will be easier for me to research best practices and work on a career path What I do all day: A macro that connects an Excel sheet to an Access database is acting funny; I get called in to figure out what's happening and debug it. Someone needs data extracted from a bunch of files on Sharepoint. I figure out a client-side solution because I'm not authorized to do anything server-side and getting IT to do anything would take several months and need a business case. A manager wants a new data entry tool for their team. I interview the manager and team members to work out the functional requirements, then design/develop/test the application. Someone needs a VBA script to crunch some data for their presentation that's due in two hours. I drop everything I'm doing to hack out a quick script and run the analysis, without much in the way of testing. A developer has been hired to build a database for one of the teams, since I'm working on too many different things and don't have time to take this project on in the timeframe required. I direct his work and push him to meet certain deadlines, interview stakeholders to get more info that will help him figure out how to build the necessary forms, and modify the functional requirements of the database to fit in the timeframe. Someone wants to load a set of data into a GIS system and set up an ongoing refresh and reporting of this data set. I facilitate the conversation between the GIS developers and the owners of this data set, and design a demo application as proof of concept. It's kind of an "all-purpose programming and IT management" position, but it's not officially IT because the company has an actual IT department with a rigorously defined system of submitting requests, developing code, and managing projects. What I do, I guess, is more of a handyman job, where stuff falls to me because I'm the geekiest one in the room. Is there a standard term in the software world for what I do?

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• chkdsk "An unspecified error occurred (696e647863686b2e e19)"

  - by Ex Umbris

  System is Win7x64 Pro on Core i7-920, 12GB I'm experiencing some system flakiness and am trying to pin down the cause. SMART shows zero bad sectors, zero pending reallocations on all drives Memory tests show no problems. Chkdsk fails in various different ways: When run from a normal command line (no /f option) it gets to 63% and then hangs When run on boot (autocheck) it hangs immediately on starting. Actually, the countdown timer (Press any key to skip chkdsk) gets to 1 second and the system hangs. When run from the F8 "Repair System" option (the Win7 "recovery console"), with /f, it runs to about 63% (end of stage 2) and then fails as follows:   Volume label is OS. CHKDSK is verifying files (stage 1 of 3)... 5068288 file records processed. File verification completed. 308 large file records processed. 0 bad file records processed. 2 EA records processed. 77 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)... 63 percent complete. (6078872 of 7562028 index entries processed) An unspecified error occurred (696e647863686b2e e19). Unable to obtain a handle to the event log. Googling and searching on Technet for the error code and "Unable to obtain a handle to the event log" both turn up nothing useful. Anybody have any info on what the problem is?

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• Dell VRTX - slow cluster shared storage

  - by NorbyTheGeek

  I have a brand new Dell VRTX box set up as a Failover Cluster running HA Hyper-V virtual machines. This is my first time setting up clustering, and my first time with one of these boxes, so I'm sure I've missed something. The virtual machines are experiencing high disk latency and bad performance when accessing their VHD(x) files located on a Cluster Shared Volume. The VRTX has 10 x 900 GB 10K SAS drives in RAID 6 configuration, and the VRTX has the redundant Shared PERC 8 controllers. Both blades have full access to the virtual disks. There are two M520 blades installed, each with 128 GB RAM. MPIO is configured for the PERC 8 controllers. Operating system on the blades is Server 2012 (NOT R2). The RAID 6 array is split into a small (8 GB) volume for cluster quorum witness and a large (6.5 TB) volume for a Cluster Shared Volume (mounted on the nodes as C:\ClusterStorage\Volume1) An example of slow disk access: logging into a Server 2012 VM and having Server Manager come up automatically. Disk access goes to 100%, with write speeds at 20 MB or so, read speeds of 500 KB or so, and Average Response Time of over 1000 ms, sometimes spiking at 4000-5000 ms or so. It's the latency that really worries me. Is there something specific I should look at in my configuration? It doesn't seem to matter whether I use VHD or VHDX, dynamic or static.

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• How do I install and use the cli53 tools on Windows?

  - by pavlos

  I'm trying to find the simplest way to import a large number of BIND zone files in to Route 53. I've had a quick look at the AWS CLI and AWS Tools for Windows PowerShell but they don't seem to include a zone file import option like the AWS Route53 GUI does. The cli53 utility on the other hand does, but is written in Python and appears to have a series of pre-requisites to get going which I'm having troubles working out for Windows. I can find plenty of examples of setting it up under Linux but only one reference to a PowerShell example here, but it doesn't explain how to install cli53 in the first place. The other option I'm exploring is to use the BIND to Amazon Route 53 Conversion Tool perl script to first convert the zone files to the Route53 CreateHostedZoneRequest XML format and then use the AWS New-R53HostedZone PowerShell cmdlet to import the zones. After the zones have been imported I'll be looking at running a script to validate what has been created in Route53 matches with the existing nameserver prior to updating each domains nameserver records - I was planning on whipping something up using the new PS4.0 Resolve-DnsName cmdlet, but let me know if you have any better suggestions. Any assistance would be greatly appreciated - thanks. (By the way, I had more reference links in my post but ServerFault won't allow me to post more than 2 links being a new member; and for this same reason I also can't comment on Vasili's example in the other linked thread)

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• SCOM, Server 2008 and SQL Server 2008

  - by Jacques

  Hi there, I'm trying to setup SCOM(System Center Operations Manager 2007 (SCOM) – Platform Monitoring) on my Server 2008 machine using SQL Server 2008 running on the same machine. When I check my prerequisites I get problem on SQL and Active Directory components. (I'm running SQL server 2008 and Server 2008 with active directory not installed) Errors: 1.Microsoft SQL Server 2005 Service Pack 1 required. Details: SQL Server 2005 SP1 is the next version of SQL Server. SQL Server 2005 Enterprise Edition, is a complete data and analysis platform for large mission-critical business applications. The link provided in the resolution column is a trial version of the product and is not supported by the Microsoft SQL Server team In order to install active directory needs to be present. Details:Setup failed to verify the presence of Active Directory for this server. I've got a couple of questions I need answering, hope someone can help. Do I need to install Active Directory for SCOM to work? Can I run SCOM with an SQL 2008 Database? How do I get pass these problems?

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• Why does chkdsk produce "Correcting error in index $I30 for file 33267" and then freeze?

  - by wcpro

  I am running chkdsk like this: chkdsk k: /x I get this error: Correcting error in index $I30 for file 33267. What does it mean? Here's the full problem: Microsoft Windows [Version 6.1.7600] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>chkdsk e: /r The type of the file system is NTFS. Volume label is RodDrobo. CHKDSK is verifying files (stage 1 of 5)... 162048 file records processed. File verification completed. 0 large file records processed. 0 bad file records processed. 0 EA records processed. 0 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)... 10 percent complete. (167130 of 208124 index entries processed) Correcting error in index $I30 for file 33267. Correcting error in index $I30 for file 33267. <--- it always reaches this spot, then hangs forever

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• Office365 SPF record has too many lookups

  - by Sammitch

  For some utterly ridiculous administrative reasons we've got a split domain with one mailbox on Office365 which requires us to add include:outlook.com to our SPF record. The problem with this is that that rule alone requires nine DNS lookups of the maximum of 10. Seriously, it's horrible. Just look at it: v=spf1 include:spf-a.outlook.com include:spf-b.outlook.com ip4:157.55.9.128/25 include:spfa.bigfish.com include:spfb.bigfish.com include:spfc.bigfish.com include:spf-a.hotmail.com include:_spf-ssg-b.microsoft.com include:_spf-ssg-c.microsoft.com ~all Given that we have our own large-ish mail system we need to have rules for a, mx, include:_spf1.mydomain.com, and include:_spf2.mydomain.com which puts us at 13 DNS lookups which causes PERMERRORs with strict SPF validators, and completely unreliable/unpredictable validation with non-strict/badly implemented validators. Is it possible to somehow eliminate 3 of those include: rules from the bloated outlook.com record, but still cover the servers used by O365? Edit: Commentors have mentioned that we should simply use the shorter spf.protection.outlook.com record. While that is news to me, and it is shorter, it's only one record shorter: spf.protection.outlook.com include:spf-a.outlook.com include:spf-b.outlook.com include:spf-c.outlook.com include:spf.messaging.microsoft.com include:spfa.frontbridge.com include:spfb.frontbridge.com include:spfc.frontbridge.com Edit² I suppose we can technically pare this down to: v=spf1 a mx include:_spf1.mydomain.com include:_spf2.mydomain.com include:spf-a.outlook.com include:spf-b.outlook.com include:spf-c.outlook.com include:spfa.frontbridge.com include:spfb.frontbridge.com include:spfc.frontbridge.com ~all but the potential issues I see with this are: We need to keep abreast of any changes to the parent spf.protection.outlook.com and spf.messaging.microsoft.com records. If anything is changed or [god forbid] added we would have to manually update ours to reflect that. With our actual domain name the record's length is 260 chars, which would require 2 strings for the TXT record, and I honestly don't trust that all of the DNS clients and SPF resolvers out there will properly accept a TXT record longer than 255 bytes.

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• pfSense: How to route traffic out the WAN port?

  - by Ian Boyd

  Expert version i want to create a route in pfSense that will send traffic out the physical WAN port, not the PPPoE WAN port. i want to talk to talk to the web-server on my DSL modem, but it doesn't see packets wrapped in a PPPoE header. Long version My pfSense router is responsible for setting up the PPPoE connection over DSL to my ISP. When a machine on the LAN wants to sent packets to the internet, the default route sends packets out over the PPPoE connection. Those packets, wrapped in a PPPoE header, are sent on the ethernet cable to my DSL modem. From there they are sent the ISP, and the internet at large. i want a way to send a packet out the WAN port itself - not the PPPoE WAN port. My modem is sitting out there, with a http interface where i can monitor connection speed signal-to-noise ratio bandwidth connection time Whenever i try to set a route for destination of 192.168.2.1 (the IP that the modem will listen to for HTTP requests) to go out the WAN port, they instead end up going out the PPPoE port. The difference being that they're wrapped in a PPPoE protocol packet, and the modem isn't being sent the packet, it's being delivered to the ISP. Given that pfSense has no ability to direct traffic out the physical WAN port: how can i direct traffic out the physical WAN port on pfSense?

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• Terminal Server 2008: Installing 16-bit Application (FoxPro 2.6)

  - by JohnyD

  I have one physical Windows 2008 R2 server running Hyper-V. Running under Hyper-V I have a virtual Windows Server 2008 R2 server running Remote Desktop Services (Terminal Services). I'm preparing my applications using the "Install Application on Remote Desktop..." control panel app. So far so good. However, I am now trying to install FoxPro 2.6 which is a 16-bit windows application. When I try to install it I receive the message: "The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher". Is there any way around this? I'm in the middle of a large migration to thin-clients and foxpro 2.6, while it won't be around forever, is a very integral application for our data-entry personnel. How can I get this to work? Thanks in advance!

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• Cisco adaptive security appliance is dropping packets where SYN flag is not set

  - by Brett Ryan

  We have an apache instance sitting inside our DMZ which is configured to proxy requests to an internal NATed tomcat instance inside our network. It works fine, but then all of a sudden requests from apache to the tomcat instance stop getting through with the following in the apache logs: [error] (70007)The timeout specified has expired: ajp_ilink_receive() can't receive header Investigating into the Cisco log viewer reveals the following: Error Message %ASA-6-106015: Deny TCP (no connection) from IP_address/port to IP_address/port flags tcp_flags on interface interface_name. Explanation The adaptive security appliance discarded a TCP packet that has no associated connection in the adaptive security appliance connection table. The adaptive security appliance looks for a SYN flag in the packet, which indicates a request to establish a new connection. If the SYN flag is not set, and there is not an existing connection, the adaptive security appliance discards the packet. Recommended Action None required unless the adaptive security appliance receives a large volume of these invalid TCP packets. If this is the case, trace the packets to the source and determine the reason these packets were sent. All are machines are virtualised using VMware, and by default machines have been using the Intel E1000 emulated NIC. Our network administrator has changed this to a VMXNET3 driver in an attempt to correct the problem, we just have to wait and see if the problem persists as it's an intermittent problem. Is there something else that could be causing this problem? This isn't the first service where we have had similar issues. Our apache host is running Ubuntu 11.10 with a kernel version of 3.0.0-17-server. We have also had this issue on RHEL5 (5.8) running kernel 2.6.18-308.16.1.el5, this machine also has the E1000 NIC. NOTE: I am not a network administrator and am a software architect and analyst programmer responsible for these systems.

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• How to shrink Windows 7 boot partition with unmovable files.

  - by Alex Che

  I have just bought HP laptop with Windows 7 (64 bit). It has 500 GB HDD with three partitions: small hidden system partition, 12 GiB HP recovery partition, and 450 GiB C: boot partition. I would like to split this large C: partition into two partitions, leaving only 100 GiB for system, and giving the rest to new data partition. Although Windows built-in Disk Management utility has an option to shrink the bootable partition, it only allows me to shrink it roughly by half, even though only 20 GiB on the partition is used. As far as I understand, system unmovable files lie in the middle of the partition, preventing Disk Management utility to do what I want. And since new HP laptops don't come with OS installation disks (they only allow you to create recovery disks youself), I can't just repartition HDD and then reinstall OS. So, is there any way to shrink C: bootable partition and preserve Windows 7 working? P.S.: I have tried to use 3rd party GParted utility, and after shrinking the partition Windows 7 stopped booting with BSOD. System recovery didn't work, and I had to do factory recover. Since this is a long process, I would like to avoid doing it again :) So, please, suggest only proven solutions.

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• Ideal Bacula appliance?

  - by Ricket

  I'm an intern at a small company and we (the IT department of two) manage <100 client computers and a handful of servers. Currently we're using a company's appliance to handle backup; it does a small backup every night and a full backup every weekend, and a guy comes on Wednesday to take an offsite backup drive (and gives back last week's drive to swap with it). Lately this system, mainly the appliance, has been having problems, so we are looking for an alternative. I'm researching other companies but also looking into what we might expect from trying to do this ourselves. There will undoubtedly be a large learning curve, but hey, that's what serverfault is for, right? :) So anyway I was looking at Bacula. Feature list sounds great, documentation is plentiful, but it's only software. So my question is, what is the ideal backup server to run the Bacula server software on? And not only the server but other related appliances. Our current backup appliance uses only hard drives, not tape drives. It has several plugged into it at one time, in hotswap bays on the front of the machine. I couldn't help but notice though, it's hardly more than Windows XP with hard drive bays, a PCI eSATA card (which connects to another appliance extension piece with 2 more bays), and their software. Since the company will take back their appliance if/when we cancel with them, where can I go to configure a server with these kinds of things? Maybe I'm being naive, I'm sure Dell (and any other computer company) sells them in the small business section of their website, but I wanted to make sure that there's not some other more recommended place that other companies are getting their hardware from, and that I don't need anything special for Bacula.

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• "No more threads can be created in the system" in Network and Sharing Center

  - by Zell Faze

  A while back I noticed on one of our laboratory computers (Windows 7, very little extra software installed) that the network connection icon in the system tray would claim that it had no network connection, even though it did. This issue would go away after the computer was rebooted, but would surface again the next time I looked at the computer (a few days later). Upon opening the Network and Sharing Center I am shown an actual error message, but not one that seems to give me a lot of information about what the problem is. In the place of the usual information about network adapters and whether you are connected to the Internet it simply says: "No more threads can be created in the system." The Event Viewer shows hundreds of events from different services also with the same message. "Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x800700a4, No more threads can be created in the system."; "The WinHTTP Web Proxy Auto-Discovery Service service failed to start due to the following error: A thread could not be created for the service."; "The IP Helper service terminated with the following error: No more threads can be created in the system." As far as I can tell, this message seems to mean that there is some sort of resource leak in Windows where something is creating a large number of threads and those threads are not being killed off? I've tried restarting WMI and several services related to networking, without avail. Can anyone provide more information on what "No more threads can be created in the system" might mean and what I might be able to do to fix the issue? Currently the only solution appears to be restarting.

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• Active FTP client blocked by Windows Firewall on Windows 7

  - by Eli

  I have an application that runs as a service and contains an FTP client. It needs to connect to an FTP server that only supports Active FTP. When I attempt to get a list of files or download a file, Windows Firewall is dropping the incoming connection from the FTP server. (I don't believe we had this problem in Windows XP or Windows Vista.) Active FTP is the protocol that requires the the server to open a connection to the client on a port that the client specified. (http://slacksite.com/other/ftp.html) I know I could open up a large port range in Windows Firewall and force my FTP client to only use those ports, but I would have guessed that Windows Firewall would support Active FTP natively. Is there some setting that needs to be made in order to have Windows Firewall automatically detect Active FTP and open up the necessary ports as needed? Can I change that setting programmatically? Thanks. PS- I asked this question on StackOverflow, but was told I should probably ask here as well.

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• Difficulty restoring a differential backup in SQL Server, 2 media families are expected or no files

  - by digiguru

  I have sql backups copied from server A to server B on a nightly basis. We want to move the sql server from server A to server B without much downtime, but the files are very large. I assumed that performing a differential backup and restore would solve the problem with the databases. Copy full backup from server A to copy to server B (10+gb) Open SQL Server Managment Studio on server B Right mouse on databases Restore Database Type in the new DB-name Choose "From Device" and browse to the backup file Click Okay. This is now resorting the original "full" backup. Test new db with dev application - everything works :) On original database rightmouse on DB Tasks Backup... Backup Type = Differential, Backup to disk, add a new file, and remove the old one (it needs to be a small file to transfer for the smallest amount of outage) Copy the diff backup onto the new db Right mouse on DB Tasks Restore Database This is where I get stuck. If I add both the new differential file, and the original backup to the restore process I get an error The media loaded on "M:\path\to\backup\full.bak" is formatted to support 1 media families, but 2 media families are expected according to the backup device specification. RESTORE HEADERONLY is terminating abnormally. But if I try to restore using just the differential file I get System.Data.SqlClient.SqlError: The log or differential backup cannot be restored because no files are ready to rollforward. (Microsoft.SqlServer.Smo) Any idea how to do it? Is there a better way of restoring backups with limited downtime?

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• Zscaler. Certs, cookies, and port 80 traffic

  - by 54's_lol

  So I work at HQ for a large company that shall remain nameless. We use Zscaler and I had to roll out a 2048 cert per zscaler's request. People around me at work dont understand the technology and think that the cert's are what is allowing internet connectivity. From my understanding(and please chime in) is the cookie located C:\Users\$$$$$$4$$\AppData\Roaming\Macromedia\Flash Player#SharedObjects\Q3JQJQJV\gateway.zscaler.net\zscaler.swf here that gets created when you provide your creds the first time you use the browser. The cert's are just simply a way of inspecting the SSL traffic as zscaler had no way of doing this before without them. They are essentially using the classic MITM attack to parse your SSL traffic. Gmail is smart enough to recognize this as you get a warning. My question is this, is there a product or service that I can use to verify my web browser when at home(I.E. off company network) isn't still getting routed to zscaler's cloud? If i do a tracert that will work fine. It's the port 80 and 443 web traffic zscaler and my company is after. I would like to verify that when I'm off their premise that my web traffic is using only my isp and the path to whatever content I'm searching for. Do the cert's i'm pushing and browser authentication do something behind the curtain that forces web traffic to get routed to zscaler? I searched quite a bit and would very much like to know if I'm ever off company scrutiny. I do know zscaler offers the service to force the scenario im asking about. Can I prove how my web traffic is getting routed? Thanks for any insight. I've been a fan for a long time and your guy's kung fu is very strong:-)

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