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• Partners - Steer Clear of the Unknown with Oracle Enterprise Manager12c and Plug-in Extensibility

  - by Get_Specialized!

  Imagine if you just purchased a new car and as you entered the vehicle to drive it home and you found there was no steering wheel. And upon asking the dealer you were told that it was an option and you had a choice now or later of a variety of aftermarket steering wheels that fit a wide variety of automobiles. If you expected the car to already have a steering wheel designed to manage your transportation solution, you might wonder why someone would offer an application solution where its management is not offered as an option or come as part of the solution... Using management designed to support the underlying technology and that can provide management and support  for your own Oracle technology based solution can benefit your business  a variety of ways: increased customer satisfaction, reduction of support calls, margin and revenue growth. Sometimes when something is not included or recommended , customers take their own path which may not be optimal when using your solution and has later impact on the customers satisfaction or worse a negative impact on their business. As an Oracle Partner, you can reduce your research, certification, and time to market by selecting and offering management designed, developed, and supported for Oracle product technology by Oracle with Oracle Enterprise Manager 12c. For partners with solution specific management needs or seeking to differentiate themselves in the market, Enterprise Manager 12c is extensible and provides partners the opportunity to create their own plug-ins as well as a validation program for them.  Today a number of examples by partners are available and Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} more on the way from such partners as NetApp for NetApp storage and Blue Medora for VMware vSphere. To review and consider further for applicability to your solution, visit  the Oracle PartnerNetwork KnowledgeZone for Enterprise Manager under the Develop Tab http://www.oracle.com/partners/goto/enterprisemanager

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• JavaOne Session Report - Java ME SDK 3.2

  - by Janice J. Heiss

  Oracle Product Manager for Java ME SDK, Sungmoon Cho, presented a session, "Developing Java Mobile and Embedded Applications with Java ME SDK 3.2,” wherein he covered the basic new features of the Java ME Platform SDK 3.2, a state-of-the-art toolbox for developing mobile and embedded applications. The session began with a summary of the four main components of Java ME SDK. A device emulator allows developers to quickly run and test applications before commercialization. It supports CLDC/MIDP CLDC/IMP.NG and CLC/AGUI. A development environment assists writing, running debugging and deploying and enables on-device debugging. Samples provide developers with useful codes and frameworks. IDE Plugins – NetBeans and Eclipse – equip developers with CPU Profiler, Memory Monitor, Network Monitor, and Device Selector. This means that manual integration is no longer necessary. Cho then talked about the Java ME SDK’s on-device tooling architecture: * Java ME SDK provides an architecture ideal for on-device-debugging.* Device Manager plays the central role by managing different devices whether it is the emulator or a device that Oracle provides or recommends or a third party device as long as the devices have a Java Runtime that supports the protocol that is designated.* The Emulator provides an accurate emulation, since it uses the same code base used in Oracle’s Java ME runtime.* The Universal Emulator Interface (UEI) makes it easy for IDEs to detect the platform.He then focused on the Java ME SDK release highlights, which include: * Implementation and support for the new Oracle® Java Wireless Client 3.2 runtime and the Oracle® Java ME Embedded runtime. A full emulation for the runtime is provided.* Support for JSR 228, the Information Module Profile-Next Generation API (IMP-NG). This is a new profile for embedded devices. * A new Custom Device Skin Creator.* An Eclipse plugin for CLDC/MIDP.* Profiling, Network monitoring, and Memory monitoring are now integrated with the NetBeans profiling tools.* Java ME SDK Update CenterCho summarized the main features: IDE Integration (NetBeans and Eclipse) enables developers to write, run, profile, and debug their applications on their favorite IDE. CPU ProfilerThis enables developers to more quickly detect the hot spot and where CPU time is being used. They can double click the method to jump directly into the source code.Memory Monitor Developers can monitor objects and memory usage in real time.Debugger on the Emulator and DeviceDevelopers can run their applications step by step, and inspect the variables to pinpoint the problem. The debugging can take place either on the emulator or the device.Embedded Application DevelopmentIMP-NG, Device Access, Logging, and AMS API Support are now available.On-Device ToolingConnect your device to your computer, and run and debug the application right on your device.Custom Device Skin CreatorDefine your own device and test on an environment that is closest to your target device. The informative session concluded with a demo that showed more concretely how to apply the new features in Java ME SDK 3.2.

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• Part 5: Choose the right tool - or - why

  - by volker.eckardt(at)oracle.com

  Consider the following client request “Please create a report for us to list expenses”. Which Oracle EBS tool would you choose? There are plenty of options available: Oracle Reports, or BI Publisher with PDF or Excel layout, or Discoverer, or BI Publisher Stand Alone, or PDF online generation, or Oracle WebADI, or Plain SQL*Plus as Concurrent Program, or Online review option … Assuming, you as development lead have to decide, you may decide by available skill set in your development team. However, is this a good decision? An important question to influence the decision is the “Why” question: why do you need this report, what process is behind, what exactly you like to achieve? We see often data created or printed, although it would be much better to get the data in Excel, and upload changes via WebADI directly. There are more points that should drive your decision: How many of such requirements you have got? Has this technique been used in the project already? Are there related reusable’s you may gain from? How difficult is it to maintain your solution? Can you merge this report with another one, to reduce test and maintenance work? In addition, also your own development standards should guide you a bit to come to a good decision. In one of my own projects, we discussed such topics in our weekly team meeting. By utilizing the team knowledge best, you may come to a better decision, and additionally, your team supports your decision. Unfortunately, I have rarely seen dedicated team trainings or planned knowledge transfer to support such processes. Often the pressure to deliver on time is too high to have discussion and decision time left. But exactly this can help keeping maintenance costs low by limiting the number of alternative solutions for similar requirements. Lastly, design decisions should be documented to allow another person taking this over easily. Decisions shall be reviewed and updated regularly, to reflect related procedures or Oracle products respective product versions. Summary: Oracle EBS offers plenty of alternatives to implement customizations. Create and maintain a decision tree to support the design process. Do not leave the decision just on developer side. Limit the number of alternative solutions as best as possible; choose one which is the most appropriate also from future maintenance perspective.

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• Why can't the IT industry deliver large, faultless projects quickly as in other industries?

  - by MainMa

  After watching National Geographic's MegaStructures series, I was surprised how fast large projects are completed. Once the preliminary work (design, specifications, etc.) is done on paper, the realization itself of huge projects take just a few years or sometimes a few months. For example, Airbus A380 "formally launched on Dec. 19, 2000", and "in the Early March, 2005", the aircraft was already tested. The same goes for huge oil tankers, skyscrapers, etc. Comparing this to the delays in software industry, I can't help wondering why most IT projects are so slow, or more precisely, why they cannot be as fast and faultless, at the same scale, given enough people? Projects such as the Airbus A380 present both: Major unforeseen risks: while this is not the first aircraft built, it still pushes the limits if the technology and things which worked well for smaller airliners may not work for the larger one due to physical constraints; in the same way, new technologies are used which were not used yet, because for example they were not available in 1969 when Boeing 747 was done. Risks related to human resources and management in general: people quitting in the middle of the project, inability to reach a person because she's on vacation, ordinary human errors, etc. With those risks, people still achieve projects like those large airliners in a very short period of time, and despite the delivery delays, those projects are still hugely successful and of a high quality. When it comes to software development, the projects are hardly as large and complicated as an airliner (both technically and in terms of management), and have slightly less unforeseen risks from the real world. Still, most IT projects are slow and late, and adding more developers to the project is not a solution (going from a team of ten developer to two thousand will sometimes allow to deliver the project faster, sometimes not, and sometimes will only harm the project and increase the risk of not finishing it at all). Those which are still delivered may often contain a lot of bugs, requiring consecutive service packs and regular updates (imagine "installing updates" on every Airbus A380 twice per week to patch the bugs in the original product and prevent the aircraft from crashing). How can such differences be explained? Is it due exclusively to the fact that software development industry is too young to be able to manage thousands of people on a single project in order to deliver large scale, nearly faultless products very fast?

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• How to appear very professional on my first freelance project?

  - by iamserious

  I need some help on appearing very professional on my first freelance project. How / What should you do to achieve this? Background: I started as a full time web developer 18 months ago, two promotions later I am now a senior software engineer. I've never had any problems with designing / developing / coding a complicated system. I thought I could use some help for Christmas and I started bidding for a project and now I have one - from a very reputable lawyers association in London. I have no problem dealing with the actual implementation of the system, but I have no idea how to appear professional throughout the whole process. About the project: This lawyers association are starting a distant training courses and in addition to having a website to show off all their clients etc, they want a students area where their students would log in, download course materials allocated to them etc.. and an admin section where they assign courses to students / create new ones / upload materials etc.. Questions breakdown: 1) How should I start with the requirement gathering? Is using scrum a good idea, or should I use something like Volere Template - and what should I do with it? should I submit a copy to the client etc.. 2) How often should I meet the client? Would once a fortnight would be good? 3) What are the processes / protocols that I need to follow so that they would be satisfied with me and think that I am very professional 4) How much should I charge for the product? 5) How should I get a quote / contract / receipt for the whole project? 6) What are the steps that professional freelancers go through, during the life cycle of a project? My Research so far Looking at How much should I charge doesn't help.. I live in London, zone 1, though I have no idea how much a project of this size would cost. Help on this would be appreciated. How to be professional articles talks about the work / time management etc and not the actual process, what would real people do etc.. it's like academia theory, but not practical. If this needs revising, please let me know, do not close it because of whatever reason, I will edit the question or details to fit the needs. Thanks for reading a lengthy question.

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• How do you take into account usability and user requirements for your application?

  - by voroninp

  Our team supports BackOffice application: a mix of WinForm and WPF windows. (about 80 including dialogs). Really a kind of a Swiss Army Knife. It is used by developers, tech writers, security developers, testers. The requirements for new features come quite often and sometimes we play Wizard of Oz to decide which GUI our users like the most. And it usually happens (I admit it can be just my subjective interpretation of the reality) that one tiny detail giving the flavor of good usability to our app requires a lot of time. This time is being spent on 'fighting' with GUI framework making it act like we need. And it very difficult to make estimations for this type of tasks (at least for me and most members of our team). Scrum poker is not a help either. Management often considers this usability perfectionism to be a waste of time. On the other hand an accumulated affect of features where each has some little usability flaw frustrates users. But the same users want frequent releases and instant bug fixes. Hence, no way to get the positive feedback: there is always somebody who is snuffy. I constantly feel myself as competing with ourselves: more features - more bugs/tasks/architecture. We are trying to outrun the cart we are pushing. New technologies arrive and some of them can potentially help to improve the design or decrease task implementation time but these technologies require learning, prototyping and so on. Well, that was a story. And now is the question: How do you balance between time pressure, product quality, users and management satisfaction? When and how do you decide to leave the problem with not a perfect but to some extent acceptable solution, how often do you make these decisions? How do you do with your own satisfaction? What are your priorities? P.S. Please keep in mind, we are a BackOffice team, we have neither dedicated technical writer nor GUI designer. The tester have joined us recently. We've much work to do and much freedom concerning 'how'. I like it because it fosters creativity but I don't want to become too nerdy perfectionist.

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• Capture a Query Executed By An Application Or User Against a SQL Server Database in Less Than a Minute

  - by Compudicted

  At times a Database Administrator, or even a developer is required to wear a spy’s hat. This necessity oftentimes is dictated by a need to take a glimpse into a black-box application for reasons varying from a performance issue to an unauthorized access to data or resources, or as in my most recent case, a closed source custom application that was abandoned by a deserted contractor without source code. It may not be news or unknown to most IT people that SQL Server has always provided means of back-door access to everything connecting to its database. This indispensible tool is SQL Server Profiler. This “gem” is always quietly sitting in the Start – Programs – SQL Server <product version> – Performance Tools folder (yes, it is for performance analysis mostly, but not limited to) ready to help you! So, to the action, let’s start it up. Once ready click on the File – New Trace button, or using Ctrl-N with your keyboard. The standard connection dialog you have seen in SSMS comes up where you connect the standard way: One side note here, you will be able to connect only if your account belongs to the sysadmin or alter trace fixed server role. Upon a successful connection you must be able to see this initial dialog: At this stage I will give a hint: you will have a wide variety of predefined templates: But to shorten your time to results you would need to opt for using the TSQL_Grouped template. Now you need to set it up. In some cases, you will know the principal’s login name (account) that needs to be monitored in advance, and in some (like in mine), you will not. But it is VERY helpful to monitor just a particular account to minimize the amount of results returned. So if you know it you can already go to the Event Section tab, then click the Column Filters button which would bring a dialog below where you key in the account being monitored without any mask (or whildcard):  If you do not know the principal name then you will need to poke around and look around for things like a config file where (typically!) the connection string is fully exposed. That was the case in my situation, an application had an app.config (XML) file with the connection string in it not encrypted: This made my endeavor very easy. So after I entered the account to monitor I clicked on Run button and also started my black-box application. Voilà, in a under a minute of time I had the SQL statement captured:

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• EBusiness Maintenace Wizard

  - by cwarticki

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Seriously folks, you'd be amazed by the power and functionality of this tool.  If you're an EBus customer, you must use the Maintenance Wizard.  I know customers that have logged 2000+ SRs doing EBus upgrades the hard way and others that have use the Maintenance Wizard and have performed production upgrades on 7 global instances with only a handful of SRs.  You decide which is better. Oh, btw......it's part of your Premier Support investment. No additional cost necessary. -Chris Warticki The Maintenance Wizard is an E-Business Suite upgrade tool that can guide you through the code line upgrade process from 11.5.10.2 to 12.1.3 with an 11gR2 database. Additionally, it includes maintenance features for most releases of E-Business Suite applications. The Tool: * Presents step-by-step upgrade and maintenance processes * Enables validation of each step, tracks the completion of the steps, and maintains a log and status * Is a multi-user tool that enables the System Administrator to give different users assignments based on any combination of category, product family or task * Automatically installs many required patches * Provides project management utilities to record the time taken for each task, completion status and project reporting For More Information: * Review Note 215527.1 for additional information on the Maintenance Wizard * See Note 430732.1 to download the new Patch Sincerely, Oracle Proactive Support Center

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• TechEd 2010 Day Three: The Database Designer (Isn't)

  - by BuckWoody

  Yesterday at TechEd 2010 here in New Orleans I worked the front-booth, answering general SQL Server questions for the masses. I was actually a little surprised to find most of the questions I got were from folks that wanted to know more about Stream Insight and Master Data Services. In past conferences I've been asked a lot of "free consulting" questions, about problems folks have had from older products. I don't mind that a bit - in fact, I'm always happy to help in any way I can. But this time people are really interested in the new features in the product, and I like that they are thinking ahead, not just having to solve problems in production. My presentation was on "Database Design in an Hour". We had the usual fun, and SideShow Bob made an appearance - I kid you not. The guy in the back of the room looked just like Sideshow Bob, so I quickly held a "bes thair" contest, and he won. Duing the presentation, I explain the tools you can use to design databases. I also explain that the "Database Designer" tool in SQL Server Management Studio (SSMS) isn't truly a desinger - it uses non-standard notation, doesn't have a meta-data dictionary, and worst of all, it works at the physical level. In other words, whatever you do in SSMS will automatically change the field/table/relationship structures in the database. We fixed this in SSMS 2008 and higher by adding an option to block that, but the tool is not a good design function nonetheless. To be fair, no one I know of at Microsoft recommends that it is - but I was shocked to hear so many developers in the room defending it as a good tool. I think the main issue for someone who doesn't have to work with Relational Systems a great deal is that it can be difficult to figure out Foreign Keys. The syntax makes them look "backwards", so it's just easier to grab a field and place it on the table you want to point to. There are options. You can download a couple of free tools (CA has a community edition of ER-WIN, Quest has one, and Embarcadero also has one) and if you design more than one or two databases a year, it may be worth buying a true design tool. For years I used Visio, but we changed it so that it doesn't forward-engineer (create the DDL) any more, so it isn't a true design tool either. So investigate those free and not-so-free tools. You'll find they help you in your job - but stay away from the Database Designer in SSMS. Or I'll send Sideshow Bob over there to straighten you out. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Understanding the SQL Server 2008 R2 Installation Center

  - by Enrique Lima

  What is available to us through those links?  Have you taken the time to explore and identify what could be useful to you? One of many gems that has come to my attention is the possibility of provisioning SQL Server to work in an image based environment (hint: Virtualization Template perhaps?!?).   Planning: Includes requirements information, documentation, how to guides, online documentation installation and other tools. Among the other tools you will find the System Configuration checker and The Upgrade Advisor. Both tools very important to ensure your deployment and installation would be successful.     Installation:  This sections focuses on getting installations going, from standalone to cluster when it comes to new instances.  Add new nodes to an existing cluster, and also perform upgrades (in this case to SQL Server 2008 R2).  Also part of this is the option to find updates available.   Maintenance: We find in this section, options that will assist us in tasks like repairing corrupt installations to removing nodes from a cluster. An option that is interesting (and we should discuss benefits later in another post) is to be able to do an Edition Upgrade, this is a feature expansion and addition based on your product installation (Developer to Enterprise, for example)   Tools:  From the System Configuration Checker to identify readiness for deployment in a successful manner, to being able to report on features installed.  And being able to run upgrades of existing packages developed in the 2005 offering to the 2008 R2 release for SSIS.   Resources: Useful and essential links to gather information and guidance.   Advanced: Here is where it gets interesting.  I break this down into 3 main groups: Installation Automation: When you install SQL Server there is a configuration file that gets dropped (ConfigurationFile.ini) that would allow for you to perform automated installations.  There are switches and options that go with this to have that process working. Cluster configuration for Sysprep: Create images that are cluster ready, 2 options, start the prep work, and then the complete once at the final destination. Stand-alone configuration for Sysprep:  Like the clustering counterpart, 2 options, prep and complete.  Giving you the option to create standard templates for your SQL Server deployments. I find it fitting that the 3 topics listed here should (and will) be additional topics I will discuss.   Options: Very clear and specific about what this means. Select the Processor Type or the Installation Media Root Path.

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• Keeping your options open in a cloud solution

  - by BuckWoody

  In on-premises solutions we have the full range of options open for a given computing solution – but we don’t always take advantage of them, for multiple reasons. Data goes in a Relational Database Management System, files go on a share, and e-mail goes to the Exchange server. Over time, vendors (including ourselves) add in functionality to one product that allow non-standard use of the platform. For example, SQL Server (and Oracle, and others) allow large binary storage in or through the system – something not originally intended for an RDBMS to handle. There are certainly times when this makes sense, of course, but often these platform hammers turn every problem into a nail. It can make us “lazy” in our design – we sometimes don’t take the time to learn another architecture because the one we’ve spent so much time with can handle what we want to do. But there’s a distinct danger here. In nature, when a population shares too many of the same traits, it can cause a complete collapse if a situation exploits a weakness shared by that population. The same is true with not using the righttool for the job in a computing environment. Your company or organization depends on your knowledge as a professional to select the best mix of supportable, flexible, cost-effective technologies to solve their problems, whether you’re in an architect role or not.  So take some time today to learn something new. The way I do this is to select a given problem, and try to solve it with a technology I’m not familiar with. For instance – create a Purchase Order system in Excel, then in Hadoop or MongoDB, or even in flat-files using PowerShell as an interface. No, I’m not suggesting any of these architectures are the proper way to solve the PO problem, but taking something concrete that you know well and applying that meta-knowledge to another platform will assist you in exercising the “little grey cells” and help you and your organization understand what is open to you. And of course you can do all of this on-premises – but my recommendation is to check out a cloud platform (my suggestion would of course be Windows Azure :) ) and try it there. Most providers (including Microsoft) provide free time to do that.

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• Best way to determine surface normal for a group of pixels?

  - by Paul Renton

  One of my current endeavors is creating a 2D destructible terrain engine for iOS Cocos2D (See https://github.com/crebstar/PWNDestructibleTerrain ). It is in an infant stages no doubt, but I have made significant progress since starting a couple weeks ago. However, I have run into a bit of a performance road block with calculating surface normals. Note: For my destructible terrain engine, an alpha of 0 is considered to not be solid ground. The method posted below works just great given small rectangles, such as n < 30. Anything above 30 causes a dip in the frame rate. If you approach 100x100 then you might as well read a book while the sprite attempts to traverse the terrain. At the moment this is the best I can come up with for altering the angle on a sprite as it roams across terrain (to get the angle for a sprite's orientation just take dot product of 100 * normal * (1,0) vector). -(CGPoint)getAverageSurfaceNormalAt:(CGPoint)pt withRect:(CGRect)area { float avgX = 0; float avgY = 0; ccColor4B color = ccc4(0, 0, 0, 0); CGPoint normal; float len; for (int w = area.size.width; w >= -area.size.width; w--) { for (int h = area.size.height; h >= -area.size.height; h--) { CGPoint pixPt = ccp(w + pt.x, h + pt.y); if ([self pixelAt:pixPt colorCache:&color]) { if (color.a != 0) { avgX -= w; avgY -= h; } // end inner if } // end outer if } // end inner for } // end outer for len = sqrtf(avgX * avgX + avgY * avgY); if (len == 0) { normal = ccp(avgX, avgY); } else { normal = ccp(avgX/len, avgY/len); } // end if return normal; } // end get My problem is I have sprites that require larger rectangles in order for their movement to look realistic. I considered doing a cache of all surface normals, but this lead to issues of knowing when to recalculate the surface normals and these calculations also being quite expensive (also how large should the blocks be?). Another smaller issue is I don't know how to properly treat the case when length is = 0. So I am stuck... Any advice from the community would be greatly appreciated! Is my method the best possible one? Or should I rethink the algorithm? I am new to game development and always looking to learn new tips and tricks.

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• Oracle Open World - the technologist's fall classic

  - by user581320

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Well its September and the calendar is charging towards fall. I realized today that another summer had passed as the first rain in months fell here in northern California redwood country. If its fall that means that Oracle Open World is right around the corner and that tens of thousands of technology professionals will soon converge on San Francisco to fill every hotel and every corner of their minds. As in years past, team UPK will be there in force to answer questions, demo and discuss all things UPK. On Thursday, October 4, from 12:45pm to 1:45pm I along with several of my UPK teammates will be manning the User Productivity Kit Panel - Best Practices to Manage and Deploy Content. This session is an interactive session intended as an opportunity to get your UPK questions answered. To get things started we will answer some questions submitted in advance. If you have any questions or subject areas you’d like addressed during the session, let me know here in the blog and then come to the session and we’ll do our best to answer your questions.  Peter Maravelias UPK Product Management

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• In-Store Tracking Gets a Little Harder

  - by David Dorf

  Remember how Nordstrom was tracking shopper movements within their stores using the unique number, called a MAC, emitted by the WiFi radio in smartphones?  The phones didn't need to connect to the network, only have their WiFi enabled, as most people do by default.  They did this, presumably, to track shoppers' path to purchase and better understand traffic patterns.  Although there were signs explaining this at the entrances, people didn't like the notion of being tracked.  (Nevermind that there are cameras in the ceiling watching them.)  Nordstrom stopped the program. To address this concern the Future of Privacy, a Washington think tank, created Smart Store Privacy, a do-not-track service that allows consumers to register their MAC address in much the same way people register their phone numbers in the national do-not-call list.  A group of companies agreed to respect consumers' wishes and ignore smartphones listed in the database.  The database includes Bluetooth identifiers as well.  Of course you could simply turn your bluetooth and WiFi off when shopping as well. Most know that Apple prefers to use BLE beacons to contact and track smartphones within their stores.  This feature extends the typical online experience to also work in physical stores.  By identifying themselves, shoppers can expect a more tailored shopping experience much like what we've come to expect from Amazon's website, with product recommendations and offers that are (usually) relevant. But the upcoming release of iOS8 is purported to have a new feature that randomizes the WiFi MAC address of smartphones during the "probing" phase.  That is, before connecting to the WiFi network, a random MAC number is used so as to keep the smartphone's real MAC address secret.  Unless you actually connect to the store's WiFi, they won't recognize the MAC address. The details on this are still sketchy, but if the random MAC is consistent for a short period, retailers will still be able to track movements anonymously, but they won't recognize repeat visitors.  That may be sufficient for traffic analytics, but it will stymie target marketing.  In the case of marketing, using iBeacons with opt-in permission from consumers will be the way forward. There is always a battle between utility and privacy, so I expect many more changes in this area.  Incidentally, if you'd like to see where beacons are being used this site tracks them around the world.

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• Watch ON-Demand Oracle's 4th Annual Primavera Virtual Summit

  - by Melissa Centurio Lopes

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Did you miss Oracle's 4th Annual Primavera Virtual Summit? Or, maybe you attended the virtual event live, but want to re-watch some presentations or download industry-specific assets - well you can! Watch and visit here, on-demand.  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} This event is now available On-Demand for your convenience. Feel free to log-in anytime to listen again about: New cloud based PPM solutions presentations. Special Primavera Roadmap presentation- what's new and what's coming. Customer stories highlighting their successes with Primavera Unifier, Oracle Instantis and Primavera P6 Enterprise Project Portfolio Management. And don't forget to visit the Resource Library to check out all the latest product information, whitepapers, and demos which are all available to download and read at your convenience. During your visit to the Virtual Summit ON-Demand, we would appreciate you visiting the Networking Lounge and taking a few minutes to fill out the survey. We would really like to hear what you think. You can also visit the Primavera Website for more information about the newest EPPM solutions and offerings.

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• ATG Live Webcast Nov. 8th: Advanced Management of EBS with Oracle Enterprise Manager

  - by Bill Sawyer

  The task of managing and monitoring Oracle E-Business Suite environments can be very challenging. The Application Management Pack plug-in is part of Oracle Enterprise Manager 12c Application Management Suite for Oracle E-Business Suite. The Application Management Pack plug-in is designed to monitor and manage all the different technologies that constitute Oracle E-Business Suite applications, including midtier, configuration, host, and database management—to name just a few. Customers that have implemented Oracle Enterprise Manager have experienced dramatic improvements in system visibility, diagnostic capability, and administrator productivity. This webcast will highlight the key features and benefits of Oracle Enterprise Manager, the latest version of the Oracle Application Management Suite for Oracle E-Business Suite. Advanced Management of Oracle E-Business Suite with Oracle Enterprise Manager Date:                Thursday, November 8, 2012Time:               8:00 AM - 9:00 AM Pacific Standard TimePresenters:   Angelo Rosado, Principal Product Manager, E-Business Suite ATG                         Lauren Cohn, Principal Curriculum Developer, E-Business Suite ATGWebcast Registration Link (Preregistration is optional but encouraged)To hear the audio feed:   Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              103191To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  591460967 If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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• Collaborative work (small team) - Best practices

  - by LEM01

  I'm currently working in a very small team of programmers (2-3) and I'm looking for advices/best practices on how to organise our work. We're all working on the same application using PHP. Today we're kind of all working on our way. Today situation: List item that have to be worked on by each dev 1/week. What has to be done is defined at a high functional level (ex: Build the search engine for this product..) Commit / merge our individual branches (git) every week before the next meeting No real dev rules, no code review No test written (aouutch) Problems faced: Code quality issue: discovering someone else code is sometime tough (inline, variable+function+class names, spaces, comments..) Changes in already existing classes (impact on someone else work) Responsibility of each dev unclear: after getting someone else code and discover something messy, should I make the change? Should he make the change? How to plan those things,... What I'm looking for: Basically I'm looking into structuring the way we develop things in order to avoid frustration and improve overall quality. How to define coding standards (naming convention, code rules...)? Do you you any validation script to make sure code is valid before committing? Do you think that defining an architect role in the team is needed? Someone that would actually define what has to be developed during the next phase. By defining interfaces or class descriptions that have to be written. (Does it make sense in such a small team?) Today we're losing time into understanding what others did or tried to do, we're also losing time in discussion like "you should have done it that way! Why is this class doing that and not that..? Shouldn't we have a embedded class rather that this set of data...". I'm looking into a work process, maybe with more defined responsibilities and process in order to improve our performance. If you have experience, advices, best practices or anything to share that we could benefit from it will be much appreciated! Thanks a lot for your time!

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• What's Happening in Business Analytics at OpenWorld 2012?

  - by jmorourke

  Oracle OpenWorld 2012 is rapidly approaching on September 30th when we take over the city of San Francisco for five days.  The Business Analytics this year is our strongest ever with over 150 EPM, BI, Analytics and Data Warehousing sessions delivered by Oracle, our customers and partners.  We’ll also have Hands-On Labs, 20 demo pods dedicated to Business Analytics products, and over 30 partners exhibiting their solutions.  So what’s hot in the Business Analytics program at OpenWorld?  Here are some of the “can’t miss” sessions at this year’s conference: The EPM and BI general sessions, led by SVP of Product Development Balaji Yelamanchili will highlight what’s new provide a view into Oracle’s EPM, BI and Analytics strategies.  Both sessions are scheduled on Monday, October 1st. Thursday Keynote:  See More, Act Faster:  Oracle Business Analytics, led by Oracle President Mark Hurd, will provide a view into Oracle’s strategy for Business Analytics, especially engineered systems designed to provide extreme performance for the most rigorous analytic tasks. Superfast Business Intelligence with Oracle Exalytics.  Hear about various business intelligence scenarios in which Oracle Exalytics provides exemplary value—from operational reporting and prepackaged applications to analytics on unstructured data. Turn Insights into Real-Time Actions with Oracle Business Intelligence Mobile.  Learn how Oracle Business Intelligence Mobile enables organizations to deliver relevant information and turn insight into real-time action, no matter where employees are located. Empowering the Business User: Introduction to Oracle Endeca Information Discovery.  Find out how you can find fast answers to the new questions that confront your business every day, while avoiding the confusion and inconsistencies brought about by spreadsheets and desktop tools. Big Data:  The Big Story.  Learn how to harness big data, your existing data, and predictive analytics to make better decisions in an environment of rapid shifts in behavior and instant feedback.  Learn about the technologies that constitute a big data architecture, how to leverage and implement advanced analytics for real-time decisions, and the tools needed to know the unknown. Planning at the Speed of Business with Oracle Exalytics.  Learn how Oracle Hyperion Planning leverages the power of Oracle Exalytics to do planning faster, with more detail and more users than ever. For more details on these and other Business Analytics sessions at OpenWorld, download the Focus On Business Analytics program guide at:  http://www.oracle.com/openworld/focus-on/index.html We look forward to seeing you in San Francisco!

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• "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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• MySQL Workbench 6.2.1 BETA has been released

  - by user12602715

  The MySQL Workbench team is announcing availability of the first beta release of its upcoming major product update, MySQL  Workbench 6.2. MySQL Workbench 6.2 focuses on support for innovations released in MySQL 5.6 and MySQL 5.7 DMR (Development Release) as well as MySQL Fabric 1.5, with features such as: A new spatial data viewer, allowing graphical views of result sets containing GEOMETRY data and taking advantage of the new GIS capabilities in MySQL 5.7. Support for new MySQL 5.7.4 SQL syntax and configuration options. Metadata Locks View shows the locks connections are blocked or waiting on. MySQL Fabric cluster connectivity - Browsing, view status, and connect to any MySQL instance in a Fabric Cluster. MS Access migration Wizard - easily move to MySQL Databases. Other significant usability improvements were made, aiming to raise productivity for advanced and new users: Direct shortcut buttons to commonly used features in the schema tree. Improved results handling. Columns have better auto-sizing and their widths are saved. Fonts can also be customized. Results "pinned" to persist viewing data. A convenient Run SQL Script command to directly execute SQL scripts, without loading them first. Database Modeling has been updated to allow changes to the formatting of note objects and attached SQL scripts can now be included in forward engineering and synchronization scripts. Integrated Visual Explain within the result set panel. Visual Explain drill down for large to very large explain plans. Shared SQL snippets in the SQL Editor, allowing multiple users to share SQL code by storing it within a MySQL instance. And much more. The list of provided binaries was updated and MySQL Workbench binaries now available for: Windows 7 or newer Mac OS X Lion or newer Ubuntu 12.04 LTS and Ubuntu 14.04 Fedora 20 Oracle Linux 6.5 Oracle Linux 7 Sources for building in other Linux distributions For the full list of changes in this revision, visit http://dev.mysql.com/doc/relnotes/workbench/en/changes-6-2.html For discussion, join the MySQL Workbench Forums: http://forums.mysql.com/index.php?151 Download MySQL Workbench 6.2.1 now, for Windows, Mac OS X 10.7+, Oracle Linux 6 and 7, Fedora 20, Ubuntu 12.04 and Ubuntu 14.04 or sources, from: http://dev.mysql.com/downloads/tools/workbench/ On behalf of the MySQL Workbench and the MySQL/ORACLE RE Team.

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• The Problem Should Define the Process, Not the Tool

  - by thatjeffsmith

  All around awesome tool, but not the only gadget in your toolbox.I’m stepping down from my SQL Developer pulpit today and standing up on my philosophical soap box. I’m frequently asked to help folks transition from one set of database tools over to Oracle SQL Developer, which I’m MORE than happy to do. But, I’m not looking to simply change the way people interact with Oracle database. What I care about is your productivity. Is there a faster, more efficient way for you to connect the dots, get from A to B, or just get home to your kids or to the pub for happy hour? If you have defined a business process around a specific tool, what happens when that tool ‘goes away?’ Does the business stop? No, you feel immediate pain until you are able to re-implement the process using another mechanism. Where I get confused, or even frustrated, is when someone asks me to redesign our tool to match their problem. Tools are just tools. Saying you ‘can’t load your data anymore because XYZ’ isn’t valid when you could easily do that same task via SQL*Loader, Create Table As Selects, or 9 other different mechanisms. Sometimes changes brings opportunity for improvement in the process. Don’t be afraid to step back and re-evaluate a problem with a fresh set of eyes. Just trying to replicate your process in another tool exactly as it was done in the ‘old tool’ doesn’t always make sense. Quick sidebar: scheduling a Windows program to kick off thousands if not millions of table inserts from Excel versus using a ‘proper’ server process using SQL*Loader and or external tables means sacrificing scalability and reliability for convenience. Don’t let old habits blind you to new solutions and possibilities. Of couse I’m not going to sit here and say that our tools aren’t deficient in some areas or can’t be improved upon. But I bet if we work together we can find something that’s not only better for the business, but is also better for you. What do you ‘miss’ since you’ve started using SQL Developer as your primary Oracle database tools? I’d love to start a thread here and share ideas on how we can better serve you and your organizations needs. The end solution might not look exactly what you have in mind starting out, but I had no idea I’d be a Product Manager when I started college either What can you no longer ‘do’ since you picked up SQL Developer? What hurts more than it should? What keeps you from being great versus just good?

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• Can Anything be Done to Make Improv (a 1993 Win 3.1 App) handle larger Files?

  - by user75185

  My very favorite spradsheet is Improv, a 1993 Windows 3.1 application. It still puts Excel to shame for building spreadsheets and writing formulas. The only problem is because Improv was written when 1 Meg of RAM was state of the art, it becomes unstable when working with larger spreadsheets and often crashes and/or corrupts the data file. I am working on a project that greatly exceeds Improv's limits. Although it will ultimately require more robust databasing capability, I could save a lot of critical time if I could delay that headache and continue working in Improv for now. To that end, I moved to the only product I could find that comes close, Quantrix, which is nothing more than Improv updated to handle large spreadsheets and utilize today's technologies. The problems with Quantrix are its speed (significantly slower than Improv) and its $1000 price (which I cannot afford). I have already had 3 15 day extensions after the initial 30 day trial, so my time to use Quantrix as a bridge is at its end. Searches for Improv over the years have gotten me nowhere and, not surprisingly after reading some posts on this site, I got nothing for the money and time invested to find a programmer to write code to "fix" this problem. Improv is freely available as "abandonware" at http://vetusware.com/download/LotusImprov2.1/?id=5797 , and the best background info can be found on Wikipedia and at "Moose's Greatest Software Products of All Time - Lotus Improv" http://moosevalley.fhost.com.au/mooses_review_page_lotus_improv.html It is critically urgent for me to focus on analyzing the data asap. Working in a stable Improv would, without question, be the fastest route. To that end, I am looking for answers to the following questions and anything else that might be helpful: 1) Is it lawful to hire someone to fix Improv for my own use? If so, 2) About how much should it cost? 3) About how long should it take? 4) What skills should I be looking for &/or how should a post be worded? 5) Is there a niche site where it should it be posted? 6) What questions can I ask to quickly screen candidates? Since I am not a programmer, I need questions the answers to which leave no room to confuse me, whether intentional or not. For example, what tools or players should someone with an acceptable competency level have knowledge of?

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• How to be successfull at BDD Specifications Workshops?

  - by sigo

  Today we tried to introduce BDD in our software development process by having a specification workshop. For this workshop we had 2 developers, 1 tester and 1 business analyst. The workshop lasted 1h30 and by the end of it we managed to figure out some BDD scenarios for our new feature. We tried to focus on finding the scenarios that we could miss, and the difficult ones. At the end of the workshop some people were actually unhappy with the workshop. One developer felt he wasted his time as he was used to be given out the scenarios directly by the business analyst and review them with her. The business analyst didn't feel confident with our scenario coverage (Had a feeling that we could have missed out other important stuff) but more importantly felt that this workshop was also a waste of time as she could have figured out all these scenarios by herself and in a shorter period of time. So my question is how that kind of workshop can actually work. In the theory, given you have a new feature to develop, you put the tree 'amigos' (dev/tester/ba) in the same room so that they can collaborate together on writing the differents requirements for the new feature using examples. I can see all the benefits from that. Specially in term of knowledge sharing and common product/end goal/done vision. But in practice, we still think it is more cost effective to first have a BA to work on his own on the examples and only then to have the scenarios to be reviewed/reworked by the 3 'amigos'. By having the BA to work on his own, we actually feel more confident that we are less going to miss out stuff + we still get to review the scenarios afterward to double check. We don't think than simple brainstorming/deliberate discovery is actually enought to seriously cover all the requirement for a feature. The business analyst is actually the best person for that kind of stuff. The thing we just do is to review what she wrote and see if then we have a common understanding (which could then lead to rewrite some of her scenarios or add new ones she could have missed). This workshop lasted 1h30, and by the end of it, we didn't feel confident enought about wha we did...sure we could have spent more time on it but honestly most people get exhausted after 1h30 of brainstorming. So how can you get that to work effectively in practice ?

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• What is hiberfil.sys and How Do I Delete It?

  - by The Geek

  You’re no doubt reading this article because there’s a gigantic hiberfil.sys file sitting in the root of your drive, and you want to get rid of it to free up some space… but you can’t! Luckily, you actually can delete it, and today we’ll show you how. The more memory you have in your PC, the bigger the file will be. So What is hiberfil.sys Anyway? Windows has two power management modes that you can choose from: one is Sleep Mode, which keeps the PC running in a low power state so you can almost instantly get back to what you were working on. The other is Hibernate mode, which completely writes the memory out to the hard drive, and then powers the PC down entirely, so you can even take the battery out, put it back in, start back up, and be right back where you were. Hibernate mode uses the hiberfil.sys file to store the the current state (memory) of the PC, and since it’s managed by Windows, you can’t delete the file. So if you never use it, and want to disable Hibernate mode, keep reading. Personally I stick with Sleep Mode the vast majority of the time, but I do use Hibernate quite often. Disable Hibernate (and Delete hiberfil.sys) in Windows 7 or Vista You’ll need to open an administrator mode command prompt by right-clicking on the command prompt in the start menu, and then choosing Run as Administrator. Once you’re there, type in the following command: powercfg -h off You should immediately notice that the Hibernate option is gone from the Shut down menu. You’ll also notice that the file is magically gone! For more about dealing with Hibernate like setting how long it takes to head into Hibernate mode, you can check out our article on How to Manage Hibernate Mode in Windows 7. Disabling Hibernate Mode in Windows XP It’s a lot easier in Windows XP to get rid of Hibernate mode… in fact, we’ve already covered it before, but we’ll cover it again. Just head into Control Panel –> Power Options, and then find the Hibernate tab. Uncheck the box, reboot your PC, and then you can delete the hiberfil.sys file. Similar Articles Productive Geek Tips How to Delete a System File in Windows 7 or VistaDisable Delete Confirmation Dialog in Windows 7 or VistaClear IE7 Browsing History From the Command LineHide, Delete, or Destroy the Recycle Bin Icon in Windows 7 or VistaClear the Auto-Complete Email Address Cache in Outlook TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Whoa ! Use Printflush to Solve Printing Problems Icelandic Volcano Webcams Open Multiple Links At One Go NachoFoto Searches Images in Real-time Office 2010 Product Guides

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