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  • Chrome Web Browser Messages: Some Observations

    - by ultan o'broin
    I'm always on the lookout for how different apps handle errors and what kind of messages are shown (I probably need to get out more), I use this 'research' to reflect on our own application error messages patterns and guidelines and how we might make things better for our users in future. Users are influenced by all sorts of things, but their everyday experiences of technology, and especially what they encounter on the internet, increasingly sets their expectations for the enterprise user experience too. I recently came across a couple of examples from Google's Chrome web browser that got me thinking. In the first case, we have a Chrome error about not being able to find a web page. I like how simple, straightforward messaging language is used along with an optional ability to explore things a bit further--for those users who want to. The 'more information' option shows the error encountered by the browser (or 'original' error) in technical terms, along with an error number. Contrasting the two messages about essentially the same problem reveals what's useful to users and what's not. Everyone can use the first message, but the technical version of the message has to be explicitly disclosed for any more advanced user to pursue further. More technical users might search for a resolution, using that Error 324 number, but I imagine most users who see the message will try again later or check their URL again. Seems reasonable that such an approach be adopted in the enterprise space too, right? Maybe. Generally, end users don't go searching for solutions based on those error numbers, and help desk folks generally prefer they don't do so. That's because of the more critical nature of enterprise data or the fact that end users may not have the necessary privileges to make any fixes anyway. What might be more useful here is a link to a trusted source of additional help provided by the help desk or reputable community instead. This takes me on to the second case, this time more closely related to the language used in messaging situations. Here, I first noticed by the using of the (s) approach to convey possibilities of there being one or more pages at the heart of the problem. This approach is a no-no in Oracle style terms (the plural would be used) and it can create translation issues (though it is not a show-stopper). I think Google could have gone with the plural too. However, of more interest is the use of the verb "kill", shown in the message text and as an action button label. For many writers, words like "kill" and "abort" are to be avoided as they can give offense. I am not so sure about that judgment, as really their use cannot be separated from the context. Certainly, for more technical users, they're fine and have been in use for years, so I see no reason to avoid these terms if the audience has accepted them. Most end users too, I think would find the idea of "kill" usable and may even use the term in every day speech. Others might disagree--Apple uses a concept of Force Quit, for example. Ultimately, the only way to really know how to proceed is to research these matter by asking users of differing roles and expertise to perform some tasks, encounter these messages and then make recommendations based on those findings for our designs. Something to do in 2011!

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  • Thinking differently about BI delivery

    - by jamiet
    My day job involves implementing Business Intelligence (BI) solutions which, as I have said before, is simply about giving people the information they need to do their jobs. I’m always interested in learning about new ways of achieving that aim and that is my motivation for writing blog entries that are not concerned with SQL or SQL Server per se. Implementing BI systems usually involves hacking together a bunch third party products with some in-house “glue” and delivering information using some shiny, expensive web-based front-end tool; the list of vendors that supply such tools is big and ever-growing. No doubt these tools have their place and of late I have started to wonder whether they can be supplemented with different ways of delivering information. The problem I have with these separate web-based tools is exactly that – they are separate web-based tools. What’s the problem with that you might ask? I’ll explain! They force the information worker to go somewhere unfamiliar in order to get the information they need to do their jobs. Would it not be better if we could deliver information into the tools that those information workers are already using and not force them to go somewhere else? I look at the rise of blogging over recent years and I realise that what made them popular is that people can subscribe to RSS feeds and have information pushed to them in their tool of choice rather than them having to go and find the information for themselves in a tool that has been foisted upon them. Would it not be a good idea to adopt the principle of subscription for the benefit of delivering BI information as well? I think it would and in the rest of this blog entry I’ll outline such a scenario where the power of subscription could be used to enhance the delivery of information to information workers. Typical questions that information workers ask might be: What are my year-on-year sales figures? What was my footfall yesterday? How many widgets have I sold so far today? Each of those questions includes a time element and that shouldn’t surprise us, any BI system that I have worked on includes the dimension of time. Now, what do people use to view and organise their time-oriented information? Its not a trick question, they use a calendar and in the enterprise space more often than not that calendar is managed using Outlook. Given then that information workers are already looking at their calendar in Outlook anyway would it not make sense then to deliver information into that same calendar? Of course it would. Calendars are a great way of visualising information such as sales figures. Observe: Just in this single screenshot I have managed to convey a multitude of information. The information worker can see, at a glance, information about hourly/daily/weekly/monthly sales and, moreover, he/she is viewing that information right inside the tool that they use every day. There is no effort on the part of him/her, the information just appears hour after hour, day after day. Taking the idea further, each one of those calendar items could be a mini-dashboard in its own right. Double-clicking on an item could show a plethora of other information about that time slot such as breaking the sales down per region or year-over-year comparisons. Perhaps the title could employ a sparkline? Loads of possibilities. The point is that calendars are a completely natural way to visualise information; we should make more use of them! The real beauty of delivering information using calendars for us BI developers is that it should be so easy. In the case of Outlook we don’t need to write complicated VBA code that can go and manipulate a person’s calendar, simply publishing data in a format that Outlook can understand is sufficient and happily such formats already exist; iCalendar is the accepted format and the even more flexible xCalendar is hopefully on its way as well.   I’d like to make one last point and this one is with my SQL Server hat on. Reporting Services 2008 R2 introduced the ability to publish data as subscribable Atom feeds so it seems logical that it could also be a vehicle for delivering calendar feeds too. If you think this would be a good idea go and vote for it at Publish data as iCalendar feeds and please please please add some comments (especially if you vote it down). Work smarter, not harder! @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Microsoft Access 2003 menu bar is missing under toolbar customize

    - by tintincute
    Last time I was trying to hide the menu bars in my existing database. I added code in my module which I found on the internet. But now when I start Access I can't find the menu bars where I can usually see the File, Edit etc. I tried to restore the default, the menu bar can't be found under the customize toolbar. Any idea what happened? This is added from the website: Dim i For i = 1 To CommandBars.Count CommandBars(i).Enabled = False Next i I tried it but it didn't solve the problem. confused:(

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  • How to get diagnostic information on a failing Windows Server 2012 install

    - by Tobius Maximus
    I am trying to install a copy of Windows Server 2012 on two machines. Both machines go through the initial "Files loading" progress bar and get to the new Windows Server 2012 logo. However, the installation (on both machines) will immediately fail, and the machine will restart. I am trying to figure out if there's a way to display diagnostic information about the error before or after restarting, but Google is not helping me at all. Is there a key combination I can hit that will display an error log, perhaps?

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  • How do I delete the Windows Explorer address bar history

    - by mlissner
    Note: I am NOT referring to Internet Explorer. I am using Windows XP and Windows Server 2008 and need to delete the history values from the file browser (aka Windows Explorer). Somebody put a password into the address bar as ftp://user:pass, and now I can't delete the value. Some forums say to delete this registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\TypedPaths In Windows XP, the key doesn't exist, and in Windows Server 2008, the key is there, but deleting it doesn't seem to help. Any help?

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  • How to turn off the unity launch bar in ubuntu 11.10

    - by user22106
    I would like to use the unity option in ubuntu but without the unity sidebar. I've seen how I can select to use just gnome from the login screen but there are some things I like about the unity interface. E.g. From what I've seen I like the integrated application menu with the ubuntu menu up the top that unity option comes with. So I really just want to turn the launch bar off. Any help would be appreciated. Cheers, Ben

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  • is there a way to group desktop icons on the task bar

    - by Memor-X
    i have a folder on the desktop which has a bunch of programs i use frequently, i can't pin all these programs to the taskbar themselves as there are too many for the screen width that it'll just make the taskbar scrollable i am wondering if i can do one of the following pin the icons to the taskbar under 1 icon pin the folder to the taskbar separately to the Windows Explorer button which when there are no folders open will open up the libraries and if there are folders it'll show me the folders open, this way if i have 5 folders open and my frequently used programs folder i can just click on the frequently used programs folder icon on the taskbar and be given that folder only i'm trying to reduce the number of clicks, scrolling or scanning across the task bar i need to do in order to find a program

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  • Need help with the Bing Bar.

    - by JESS
    I am needing help with the Bing Toolbar. I installed it and I liked everything about it I could customize the color of it etc. Two times now it's changed to this newer version, and I don't know how to stop it from changing to this new version, it does it on it's own. I go to bed with the older version that I had and want is there but when I wake up,this newer version tool-bar is on my PC. Can anyone help? Does anyone know why its doing this,and how to stop it from doing this again? I am also looking for the version I had Can anyone help?

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  • Firefox tabs in titlebar - can't drag maximised windows across monitors

    - by Dan
    In Windows 7, you can drag a maximised window from one monitor to the next by dragging the titlebar. However, Firefox 4 now places tabs in the title bar when it's maximised. This means that when I try and drag my Firefox window to the other monitor I end up dragging a tab instead of the whole Firefox window. It's quite annoying, as I'm used to "flicking" Windows from one monitor to the next. Does anyone know a way to stop Firefox from using the title bar for tabs?

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  • Display current layout WITHOUT using Windows's language bar

    - by Shiki
    Basically I love quick launch and pinning is not for me, I can't just pin 50 apps, nor pin them to start menu / use the win + type method. Anyway, Quick Launch works perfectly under Win7 IF you don't use the language bar. If you use it, sometimes (or always) it may fail to start/appear, you have to readd it. So my question is: Is there a tray app, a RainMeter way to show this? (First would be better). Thanks. (Best would be if I could switch layout globally but that train is gone. (Look at the changing global layout. Thank you Microsoft. (Irony included)).

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  • ATI Catalyst setting to stretch Windows XP start bar across both displays

    - by scunliffe
    I have a Lenovo T400 laptop with an ATI Mobility Radeon HD 3400 Series video card, using the ATI Catalyst Control Center to span my Windows XP display over the laptop display and a Dell flatpanel LCD. This works fine, but I'm used to NVIDIA multi-desktop that let me control the "Start bar" to either exist on only 1 screen... be duplicated on both, or (what I want), stretched across both. Is this possible with the ATI card/Catalyst Software? If not, are there any utilities out there that will handle this for me? That is, what I have: +----------+ +----------+ | | | | | Lenovo | | Dell | | (primary)| | | +----------+ | | |Start Tray| | | +----------+ +----------+ And this is what I want: +----------+ +----------+ | | | | | Lenovo | | Dell | | (primary)| | | +----------+ +----------+ |Start | | Tray| +----------+ +----------+

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  • Chrome: automatically redirect me to highest ranking search result, like Firefox does

    - by Siim K
    How to emulate the Firefox (I'm using v3.6) address bar search redirection in Google Chrome? For example, if I type... imdb moon ...to the address bar and press Return in Firefox then it redirects me straight to http://www.imdb.com/title/tt1182345/ (and I've not visited the page before) When I try this is Chrome then I just get the google search page http://www.google.com/search?sourceid=chrome&ie=UTF-8&q=imdb+moon So seems like Firefox redirects automatically to the highest ranking search result URL - is there a setting or add-on for Chrome to achieve the same behaviour?

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  • Firefox location bar search: odd behaviour with Comodo firewall

    - by JNat
    I recently installed Comodo firewall, and it changed the behaviour of my Firefox location bar. I used to type something there and it either redirected me to a google search page or it actually redirected me to the site I wanted at once: If I typed 'imdb cloud atlas' it would redirect me to IMDB's page on Cloud Atlas, and the same would happen if I typed 'wiki' or 'wikipedia', redirecting me to Wikipedia's page on it. Now, it redirects me here. I checked this page and everything is according to what they describe, yet it doesn't seem to act the way it should. And there are no Comodo add-ons or extensions installed on Firefox. Can anyone help me?

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  • Language bar switched input types on me.

    - by Elijah
    I learned Japanese, but I'm not native to Japan, so I never had a Japanese keyboard. I used to use the language bar to go back and forth between English and Japanese, simply typing the words in romaji and having windows convert it into either hiragana, katakana and sometimes Kanji. Suddenly, my input type changes. I am no longer able to simply type in English, it changed my keyboard into a native Japanese keyboard, and what's worse it doesn't even allow me to write in hiragana, which I would need way more than katakana. Can anyone tell me how to restore it to the old setting where I simply chose what the output dialect would be, and typed the words phonetically in english and have it translate the sounds for me into japanese characters?

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  • After upgrade to Windows 8.1, no Skydrive icon in task bar

    - by Jeremy Butler
    I upgraded to 8.1 and now I don't see the SkyDrive icon in the task bar, nor the green light under it indicating the my computer is communicating with SkyDrive. When I go into Control Panel |..|Notification Area Icons, SkyDrive is listed and noted as Up to date. However even though I mark it to Show Icons and Notifications I don't see any icon in the taskbar. Is it supposed to be this way, or do I have a problem? I kind of got used to that little green synchronizing indicator giving me a warm and fuzzy feeling.

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  • get focus only by clicking the title bar of xterm

    - by sandyleo
    ...I've suffered this problem many times and so do my colleagues Sometimes after you stroked some keyboard and mouse combinations this behavior showed up : you have to click a xterm's title bar to focus on that term so that you can input, instead of any places in that window. Whatever you do, minimize, resize don't help. This only thing you can do is logout that session but all the working history will be gone(of course I can save that but it's awkward) I'm eagerly wondering is there any solutions to this? I use ctrix XenApp plugin 11.0. The other platform info: Linux 2.6.9-67.ELsmp x86_64 OS: RedHat Enterprise Linux 4.0 U6 xterm:X.Org 6.8.2(192) THanks!

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  • Question about getting information off an old HD...

    - by user37983
    Ok so my old cpu was a sony vaio. its kinda old and had xp on it. My gf thrashed it - the cd drive went and she tried fixing it by messing with the configurations bios etc. the actual laptop is really fried the keyboard doesnt work, etc. However the harddrive is still intact. I tried putting the HD in my new cpu (toshiba runnig win7) and it looks like its gonna boot up it goes to the screen with the logo and the status bar starts to load. then it flashes a blue screen for a split second, and goes to the black screen where it says windows did not shut down properly and gives options to (start windows normally, safe mode, safe mode with networking, safe mode with prompts) ive tried every option but it always goes back to this screen. I need to get into the hd cuz i have very important files. is there anyway?

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  • Firefox Address Bar Search Returns Web Server Running?

    - by Stix
    When I type "trends" in Firefox 25.0 address bar, it returns what looks like a web server running on my PC, although I am not running a web server. I don't have the score to post the screen shot, but specifically it says: It works! This is the default web page for this server. The web server software is running but no content has been added, yet. Why would this display, instead of the normal behavior of the search engine? I'm using Windows 7 with the Anaconda Python distribution installed, but there is no Python interpreter fired up.

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  • GMail suspects confirmation email in stealing personal information

    - by Dennis Gorelik
    When user registers on my web site, web site sends user email confirmation link. Subject: Please confirm your email address Body:Please open this link in your browser to confirm your email address: http://www.postjobfree.com/a/c301718062444f96ba0e358ea833c9b3 This link will expire on: 6/9/2012 8:04:07 PM EST. If my web site sends that email to GMaill (either @gmail.com or another domain that's handled by Google Apps) and that user never emailed to email -- then GMail not only puts the email to spam folder, but also adds prominent red warning:Be careful with this message. Similar messages were used to steal people's personal information. Unless you trust the sender, don't click links or reply with personal information. Learn more That warning really scares many of my users, so they are afraid to open that link and confirm their email. What can I do about it? Ideally I would like that message end up in user's inbox, not spam folder. But at least how do I prevent that scary message? IP address of my mailing server is not blacklisted: http://www.mxtoolbox.com/SuperTool.aspx?action=blacklist%3a208.43.198.72 I use SPF and DKIM signature. Below is the email that ended up in spam folder with that scary red message. Delivered-To: [email protected] Received: by 10.112.84.98 with SMTP id x2csp36568lby; Fri, 8 Jun 2012 17:04:15 -0700 (PDT) Received: by 10.60.25.6 with SMTP id y6mr9110318oef.42.1339200255375; Fri, 08 Jun 2012 17:04:15 -0700 (PDT) Return-Path: Received: from smtp.postjobfree.com (smtp.postjobfree.com. [208.43.198.72]) by mx.google.com with ESMTP id v8si6058193oev.44.2012.06.08.17.04.14; Fri, 08 Jun 2012 17:04:15 -0700 (PDT) Received-SPF: pass (google.com: domain of [email protected] designates 208.43.198.72 as permitted sender) client-ip=208.43.198.72; Authentication-Results: mx.google.com; spf=pass (google.com: domain of [email protected] designates 208.43.198.72 as permitted sender) [email protected]; dkim=pass [email protected] DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; d=postjobfree.com; s=postjobfree.com; h= received:message-id:mime-version:from:to:date:subject:content-type; b=TCip/3hP1WWViWB1cdAzMFPjyi/aUKXQbuSTVpEO7qr8x3WdMFhJCqZciA69S0HB4 Koatk2cQQ3fOilr4ledCgZYemLSJgwa/ZRhObnqgPHAglkBy8/RAwkrwaE0GjLKup 0XI6G2wPlh+ReR+inkMwhCPHFInmvrh4evlBx/VlA= DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=postjobfree.com; s=postjobfree.com; h=content-type:subject:date:to:from:mime-version:message-id; bh=N59EIgRECIlAnd41LY4HY/OFI+v1p7t5M9yP+3FsKXY=; b=J3/BdZmpjzP4I6GA4ntmi4REu5PpOcmyzEL+6i7y7LaTR8tuc2h7fdW4HaMPlB7za Lj4NJPed61ErumO66eG4urd1UfyaRDtszWeuIbcIUqzwYpnMZ8ytaj8DPcWPE3JYj oKhcYyiVbgiFjLujib3/2k2PqDIrNutRH9Ln7puz4= Received: from sv3035 (sv3035 [208.43.198.72]) by smtp.postjobfree.com with SMTP; Fri, 8 Jun 2012 20:04:07 -0400 Message-ID: MIME-Version: 1.0 From: "PostJobFree Notification" To: [email protected] Date: 8 Jun 2012 20:04:07 -0400 Subject: Please confirm your email address Content-Type: multipart/alternative; boundary=--boundary_107_ffa6a9ea-01dc-40f5-a50c-4c3b3d113f08 ----boundary_107_ffa6a9ea-01dc-40f5-a50c-4c3b3d113f08 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Please open this link in your browser to confirm your email addre= ss: =0D=0Ahttp://www.postjobfree.com/a/c301718062444f96ba0e358ea8= 33c9b3 =0D=0AThis link will expire on: 6/9/2012 8:04:07 PM EST. =0D=0A ----boundary_107_ffa6a9ea-01dc-40f5-a50c-4c3b3d113f08 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: base64 PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj1Db250ZW50LVR5cGUgY29udGVu dD0idGV4dC9odG1sOyBjaGFyc2V0PXV0Zi04Ij48L2hlYWQ+DQo8Ym9keT48ZGl2 Pg0KUGxlYXNlIG9wZW4gdGhpcyBsaW5rIGluIHlvdXIgYnJvd3NlciB0byBjb25m aXJtIHlvdXIgZW1haWwgYWRkcmVzczo8YnIgLz48YSBocmVmPSJodHRwOi8vd3d3 LnBvc3Rqb2JmcmVlLmNvbS9hL2MzMDE3MTgwNjI0NDRmOTZiYTBlMzU4ZWE4MzNj OWIzIj5odHRwOi8vd3d3LnBvc3Rqb2JmcmVlLmNvbS9hL2MzMDE3MTgwNjI0NDRm OTZiYTBlMzU4ZWE4MzNjOWIzPC9hPjxiciAvPlRoaXMgbGluayB3aWxsIGV4cGly ZSBvbjogNi85LzIwMTIgODowNDowNyBQTSBFU1QuPGJyIC8+DQo8L2Rpdj48L2Jv ZHk+PC9odG1sPg== ----boundary_107_ffa6a9ea-01dc-40f5-a50c-4c3b3d113f08--

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  • Postfix logs missing information on delivery status (postfix/smtp message)

    - by hegemon
    I noticed a problem with postfix logs, that information on some of emails delivery status is missing. The issue affects about 1% of emails. "Healthy" log: <server># grep 8EB992EFBB44 postfix_log/mail04.log Jun 5 03:09:29 mail04 postfix/smtpd[8537]: 8EB992EFBB44: client=xxx.xxx.xxx[xxx.xxx.xxx.xxx] Jun 5 03:09:29 mail04 postfix/cleanup[34349]: 8EB992EFBB44: message-id=<[email protected]> Jun 5 03:12:02 mail04 postfix/qmgr[76377]: 8EB992EFBB44: from=<[email protected]>, size=48845, nrcpt=1 (queue active) Jun 5 03:15:12 mail04 postfix/smtp[35058]: 8EB992EFBB44: to=<[email protected]>, relay=mx.baz.com[xxx.xxx.xxx.xxx]:25, conn_use=70, delay=343, delays=153/190/0/0.24, dsn=2.0.0, status=sent (250 ok) Jun 5 03:15:12 mail04 postfix/qmgr[76377]: 8EB992EFBB44: removed "Broken" log: <server># grep F3C362EF37CA postfix_log/mail04.log Jun 5 04:03:27 mail04 postfix/smtpd[39666]: F3C362EF37CA: client=xxx.xxx.xxx[xxx.xxx.xxx.xxx] Jun 5 04:03:27 mail04 postfix/cleanup[41287]: F3C362EF37CA: message-id=<[email protected]> Jun 5 04:03:28 mail04 postfix/qmgr[76377]: F3C362EF37CA: from=<[email protected]>, size=48892, nrcpt=1 (queue active) ** here should be a log line from postfix/smtp but there is none ** Jun 5 04:03:29 mail04 postfix/qmgr[76377]: F3C362EF37CA: removed Background information: system: FreeBSD xxx.xxx.xxx 8.2-RELEASE FreeBSD 8.2-RELEASE #0: Thu Feb 17 02:41:51 UTC 2011 [email protected]:/usr/obj/usr/src/sys/GENERIC amd64 Postfix is installed inside jail. Logs are on the same machine, log dir is mounted thru nullfs. The site has spikes of heavy load, causing disks (local) to run at 100%. Update The log is rotated daily, current size is ~ 500MB. I made a test by queuing 99000 messages to same destination (in order to rule out dns/network/mx issues). 5715 messages don't have any DSN record. Failed messages queue time is spread evenly over time, i don't see any time-bound issues. Some undelivered emails: envelopeid | processed_time --------------+---------------------------- 8D7652EF3BAE | 2012-06-06 13:19:11.072715 DD53A2EF3C5C | 2012-06-06 13:33:24.374783 8C52F2EF4E3F | 2012-06-06 13:39:15.810616 BBC572EF525C | 2012-06-06 13:44:22.762812 E95822EF54D1 | 2012-06-06 13:52:01.134533 839DD2EF4FBB | 2012-06-06 14:13:48.511236 017EE2EF6234 | 2012-06-06 15:04:48.618963 Those are a few picks, such records of undelivered email occur almost every second. <server># egrep '(8D7652EF3BAE|BBC572EF525C|017EE2EF6234)' mail04.log Jun 6 13:19:10 mail04 postfix/smtpd[20350]: 8D7652EF3BAE: client=xxx.xxx.xxx[xxx.xxx.xxx.xxx] Jun 6 13:19:10 mail04 postfix/cleanup[21024]: 8D7652EF3BAE: message-id=<[email protected]> Jun 6 13:19:10 mail04 postfix/qmgr[7939]: 8D7652EF3BAE: from=<[email protected]>, size=63718, nrcpt=1 (queue active) Jun 6 13:19:11 mail04 postfix/qmgr[7939]: 8D7652EF3BAE: removed Jun 6 13:44:22 mail04 postfix/smtpd[20346]: BBC572EF525C: client=xxx.xxx.xxx[xxx.xxx.xxx.xxx] Jun 6 13:44:22 mail04 postfix/cleanup[24811]: BBC572EF525C: message-id=<[email protected]> Jun 6 13:44:22 mail04 postfix/qmgr[7939]: BBC572EF525C: from=<[email protected]>, size=63758, nrcpt=1 (queue active) Jun 6 15:04:49 mail04 postfix/smtpd[20344]: 017EE2EF6234: client=xxx.xxx.xxx[xxx.xxx.xxx.xxx] Jun 6 15:04:49 mail04 postfix/cleanup[35585]: 017EE2EF6234: message-id=<[email protected]> Jun 6 15:04:49 mail04 postfix/qmgr[7939]: 017EE2EF6234: from=<[email protected]>, size=63706, nrcpt=1 (queue active) <server># <server># find /var/spool/postfix/active/ -type f -print | wc -l 1 <server># IMPORTANT: As you can see above some of emails doesn't event have the removed line.

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  • SOA Implementation Challenges

    Why do companies think that if they put up a web service that they are doing Service-Oriented Architecture (SOA)? Unfortunately, the IT and business world love to run on the latest hype or buzz words of which very few even understand the meaning. One of the largest issues companies have today as they consider going down the path of SOA, is the lack of knowledge regarding the architectural style and the over usage of the term SOA. So how do we solve this issue?I am sure most of you are thinking by now that you know what SOA is because you developed a few web services.  Isn’t that SOA, right? No, that is not SOA, but instead Just Another Web Service (JAWS). For us to better understand what SOA is let’s look at a few definitions.Douglas K. Bary defines service-oriented architecture as a collection of services. These services are enabled to communicate with each other in order to pass data or coordinating some activity with other services.If you look at this definition closely you will notice that Bary states that services communicate with each other. Let us compare this statement with my first statement regarding companies that claim to be doing SOA when they have just a collection of web services. In order for these web services to for an SOA application they need to be interdependent on one another forming some sort of architectural hierarchy. Just because a company has a few web services does not mean that they are all interconnected.SearchSOA from TechTarget.com states that SOA defines how two computing entities work collectively to enable one entity to perform a unit of work on behalf of another. Once again, just because a company has a few web services does not guarantee that they are even working together let alone if they are performing work for each other.SearchSOA also points out service interactions should be self-contained and loosely-coupled so that all interactions operate independent of each other.Of all the definitions regarding SOA Thomas Erl’s seems to shed the most light on this concept. He states that “SOA establishes an architectural model that aims to enhance the efficiency, agility, and productivity of an enterprise by positioning services as the primary means through which solution logic is represented in support of the realization of the strategic goals associated with service-oriented computing.” (Erl, 2011) Once again this definition proves that a collection of web services does not mean that a company is doing SOA. However, it does mean that a company has a collection of web services, and that is it.In order for a company to start to go down the path of SOA, they must take  a hard look at their existing business process while abstracting away any technology so that they can define what is they really want to accomplish. Once a company has done this, they can begin to factor out common sub business process like credit card process, user authentication or system notifications in to small components that can be built independent of each other and then reassembled to form new and dynamic services that are loosely coupled and agile in that they can change as a business grows.Another key pitfall of companies doing SOA is the fact that they let vendors drive their architecture. Why do companies do this? Vendors’ do not hold your company’s success as their top priority; in fact they hold their own success as their top priority by selling you as much stuff as you are willing to buy. In my experience companies tend to strive for the maximum amount of benefits with a minimal amount of cost. Does anyone else see any conflicts between this and the driving force behind vendors.Mike Kavis recommends in an article written in CIO.com that companies need to figure out what they need before they talk to a vendor or at least have some idea of what they need. It is important to thoroughly evaluate each vendor and watch them perform a live demo of their system so that you as the company fully understand what kind of product or service the vendor is actually offering. In addition, do research on each vendor that you are considering, check out blog posts, online reviews, and any information you can find on the vendor through various search engines.Finally he recommends companies to verify any recommendations supplied by a vendor. From personal experience this is very important. I can remember when the company I worked for purchased a $200,000 add-on to their phone system that never actually worked as it was intended. In fact, just after my departure from the company started the process of attempting to get their money back from the vendor. This potentially could have been avoided if the company had done the research before selecting this vendor to ensure that their product and vendor would live up to their claims. I know that some SOA vendor offer free training regarding SOA because they know that there are a lot of misconceptions about the topic. Superficially this is a great thing for companies to take part in especially if the company is starting to implement SOA architecture and are still unsure about some topics or are looking for some guidance regarding the topic. However beware that some companies will focus on their product line only regarding the training. As an example, InfoWorld.com claims that companies providing deep seminars disguised as training, focusing more about ESBs and SOA governance technology, and less on how to approach and solve the architectural issues of the attendees.In short, it is important to remember that we as software professionals are responsible for guiding a business’s technology sections should be well informed and fully understand any new concepts that may be considered for implementation. As I have demonstrated already a company that has a few web services does not mean that they are doing SOA.  Additionally, we must not let the new buzz word of the day drive our technology, but instead our technology decisions should be driven from research and proven experience. Finally, it is important to rely on vendors when necessary, however, always take what they say with a grain of salt while cross checking any claims that they may make because we have to live with the aftermath of a system after the vendors are gone.   References: Barry, D. K. (2011). Service-oriented architecture (SOA) definition. Retrieved 12 12, 2011, from Service-Architecture.com: http://www.service-architecture.com/web-services/articles/service-oriented_architecture_soa_definition.html Connell, B. (2003, 9). service-oriented architecture (SOA). Retrieved 12 12, 2011, from SearchSOA: http://searchsoa.techtarget.com/definition/service-oriented-architecture Erl, T. (2011, 12 12). Service-Oriented Architecture. Retrieved 12 12, 2011, from WhatIsSOA: http://www.whatissoa.com/p10.php InfoWorld. (2008, 6 1). Should you get your SOA knowledge from SOA vendors? . Retrieved 12 12, 2011, from InfoWorld.com: http://www.infoworld.com/d/architecture/should-you-get-your-soa-knowledge-soa-vendors-453 Kavis, M. (2008, 6 18). Top 10 Reasons Why People are Making SOA Fail. Retrieved 12 13, 2011, from CIO.com: http://www.cio.com/article/438413/Top_10_Reasons_Why_People_are_Making_SOA_Fail?page=5&taxonomyId=3016  

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  • Quick guide to Oracle IRM 11g: Configuring SSL

    - by Simon Thorpe
    Quick guide to Oracle IRM 11g index So far in this guide we have an IRM Server up and running, however I skipped over SSL configuration in the previous article because I wanted to focus in more detail now. You can, if you wish, not bother with setting up SSL, but considering this is a security technology it is worthwhile doing. Contents Setting up a one way, self signed SSL certificate in WebLogic Setting up an official SSL certificate in Apache 2.x Configuring Apache to proxy traffic to the IRM server There are two common scenarios in which an Oracle IRM server is configured. For a development or evaluation system, people usually communicate directly to the WebLogic Server running the IRM service. However in a production environment and for some proof of concept evaluations that require a setup reflecting a production system, the traffic to the IRM server travels via a web server proxy, commonly Apache. In this guide we are building an Oracle Enterprise Linux based IRM service and this article will go over the configuration of SSL in WebLogic and also in Apache. Like in the past articles, we are going to use two host names in the configuration below,irm.company.com will refer to the public Apache server irm.company.internal will refer to the internal WebLogic IRM server Setting up a one way, self signed SSL certificate in WebLogic First lets look at creating just a simple self signed SSL certificate to be used in WebLogic. This is a quick and easy way to get SSL working in your environment, however the downside is that no browsers are going to trust this certificate you create and you'll need to manually install the certificate onto any machine's communicating with the server. This is fine for development or when you have only a few users evaluating the system, but for any significant use it's usually better to have a fully trusted certificate in use and I explain that in the next section. But for now lets go through creating, installing and testing a self signed certificate. We use a library in Java to create the certificates, open a console and running the following commands. Note you should choose your own secure passwords whenever you see password below. [oracle@irm /] source /oracle/middleware/wlserver_10.3/server/bin/setWLSEnv.sh [oracle@irm /] cd /oracle/middleware/user_projects/domains/irm_domain/config/fmwconfig/ [oracle@irm /] java utils.CertGen -selfsigned -certfile MyOwnSelfCA.cer -keyfile MyOwnSelfKey.key -keyfilepass password -cn "irm.oracle.demo" [oracle@irm /] java utils.ImportPrivateKey -keystore MyOwnIdentityStore.jks -storepass password -keypass password -alias trustself -certfile MyOwnSelfCA.cer.pem -keyfile MyOwnSelfKey.key.pem -keyfilepass password [oracle@irm /] keytool -import -trustcacerts -alias trustself -keystore TrustMyOwnSelf.jks -file MyOwnSelfCA.cer.der -keyalg RSA We now have two Java Key Stores, MyOwnIdentityStore.jks and TrustMyOwnSelf.jks. These contain keys and certificates which we will use in WebLogic Server. Now we need to tell the IRM server to use these stores when setting up SSL connections for incoming requests. Make sure the Admin server is running and login into the WebLogic Console at http://irm.company.intranet:7001/console and do the following; In the menu on the left, select the + next to Environment to expose the submenu, then click on Servers. You will see two servers in the list, AdminServer(admin) and IRM_server1. If the IRM server is running, shut it down either by hitting CONTROL + C in the console window it was started from, or you can switch to the CONTROL tab, select IRM_server1 and then select the Shutdown menu and then Force Shutdown Now. In the Configuration tab select IRM_server1 and switch to the Keystores tab. By default WebLogic Server uses it's own demo identity and trust. We are now going to switch to the self signed one's we've just created. So select the Change button and switch to Custom Identity and Custom Trust and hit save. Now we have to complete the resulting fields, the setting's i've used in my evaluation server are below. IdentityCustom Identity Keystore: /oracle/middleware/user_projects/domains/irm_domain/config/fmwconfig/MyOwnIdentityStore.jks Custom Identity Keystore Type: JKS Custom Identity Keystore Passphrase: password Confirm Custom Identity Keystore Passphrase: password TrustCustom Trust Keystore: /oracle/middleware/user_projects/domains/irm_domain/config/fmwconfig/TrustMyOwnSelf.jks Custom Trust Keystore Type: JKS Custom Trust Keystore Passphrase: password Confirm Custom Trust Keystore Passphrase: password Now click on the SSL tab for the IRM_server1 and enter in the alias and passphrase, in my demo here the details are; IdentityPrivate Key Alias: trustself Private Key Passphrase: password Confirm Private Key Passphrase: password And hit save. Now lets test a connection to the IRM server over HTTPS using SSL. Go back to a console window and start the IRM server, a quick reminder on how to do this is... [oracle@irm /] cd /oracle/middleware/user_projects/domains/irm_domain/bin [oracle@irm /] ./startManagedWeblogic IRM_server1 Once running, open a browser and head to the SSL port of the server. By default the IRM server will be listening on the URL https://irm.company.intranet:16101/irm_rights. Note in the example image on the right the port is 7002 because it's a system that has the IRM services installed on the Admin server, this isn't typical (or advisable). Your system is going to have a separate managed server which will be listening on port 16101. Once you open this address you will notice that your browser is going to complain that the server certificate is untrusted. The images on the right show how Firefox displays this error. You are going to be prompted every time you create a new SSL session with the server, both from the browser and more annoyingly from the IRM Desktop. If you plan on always using a self signed certificate, it is worth adding it to the Windows certificate store so that when you are accessing sealed content you do not keep being informed this certificate is not trusted. Follow these instructions (which are for Internet Explorer 8, they may vary for your version of IE.) Start Internet Explorer and open the URL to your IRM server over SSL, e.g. https://irm.company.intranet:16101/irm_rights. IE will complain that about the certificate, click on Continue to this website (not recommended). From the IE Tools menu select Internet Options and from the resulting dialog select Security and then click on Trusted Sites and then the Sites button. Add to the list of trusted sites a URL which mates the server you are accessing, e.g. https://irm.company.intranet/ and select OK. Now refresh the page you were accessing and next to the URL you should see a red cross and the words Certificate Error. Click on this button and select View Certificates. You will now see a dialog with the details of the self signed certificate and the Install Certificate... button should be enabled. Click on this to start the wizard. Click next and you'll be asked where you should install the certificate. Change the option to Place all certificates in the following store. Select browse and choose the Trusted Root Certification Authorities location and hit OK. You'll then be prompted to install the certificate and answer yes. You also need to import the root signed certificate into the same location, so once again select the red Certificate Error option and this time when viewing the certificate, switch to the Certification Path tab and you should see a CertGenCAB certificate. Select this and then click on View Certificate and go through the same process as above to import the certificate into the store. Finally close all instances of the IE browser and re-access the IRM server URL again, this time you should not receive any errors. Setting up an official SSL certificate in Apache 2.x At this point we now have an IRM server that you can communicate with over SSL. However this certificate isn't trusted by any browser because it's path of trust doesn't end in a recognized certificate authority (CA). Also you are communicating directly to the WebLogic Server over a non standard SSL port, 16101. In a production environment it is common to have another device handle the initial public internet traffic and then proxy this to the WebLogic server. The diagram below shows a very simplified view of this type of deployment. What i'm going to walk through next is configuring Apache to proxy traffic to a WebLogic server and also to use a real SSL certificate from an official CA. First step is to configure Apache to handle incoming requests over SSL. In this guide I am configuring the IRM service in Oracle Enterprise Linux 5 update 3 and Apache 2.2.3 which came with OpenSSL and mod_ssl components. Before I purchase an SSL certificate, I need to generate a certificate request from the server. Oracle.com uses Verisign and for my own personal needs I use cheaper certificates from GoDaddy. The following instructions are specific to Apache, but there are many references out there for other web servers. For Apache I have OpenSSL and the commands are; [oracle@irm /] cd /usr/bin [oracle@irm bin] openssl genrsa -des3 -out irm-apache-server.key 2048 Generating RSA private key, 2048 bit long modulus ............................+++ .........+++ e is 65537 (0x10001) Enter pass phrase for irm-apache-server.key: Verifying - Enter pass phrase for irm-apache-server.key: [oracle@irm bin] openssl req -new -key irm-apache-server.key -out irm-apache-server.csr Enter pass phrase for irm-apache-server.key: You are about to be asked to enter information that will be incorporated into your certificate request. What you are about to enter is what is called a Distinguished Name or a DN. There are quite a few fields but you can leave some blank For some fields there will be a default value, If you enter '.', the field will be left blank. ----- Country Name (2 letter code) [GB]:US State or Province Name (full name) [Berkshire]:CA Locality Name (eg, city) [Newbury]:San Francisco Organization Name (eg, company) [My Company Ltd]:Oracle Organizational Unit Name (eg, section) []:Security Common Name (eg, your name or your server's hostname) []:irm.company.com Email Address []:[email protected] Please enter the following 'extra' attributes to be sent with your certificate request A challenge password []:testing An optional company name []: You must make sure to remember the pass phrase you used in the initial key generation, you will need this when later configuring Apache. In the /usr/bin directory there are now two new files. The irm-apache-server.csr contains our certificate request and is what you cut and paste, or upload, to your certificate authority when you purchase and validate your SSL certificate. In response you will typically get two files. Your server certificate and another certificate file that will likely contain a set of certificates from your CA which validate your certificate's trust. Next we need to configure Apache to use these files. Typically there is an ssl.conf file which is where all the SSL configuration is done. On my Oracle Enterprise Linux server this file is located in /etc/httpd/conf.d/ssl.conf and i've added the following lines. <VirtualHost irm.company.com> # Setup SSL for irm.company.com ServerName irm.company.com SSLEngine On SSLCertificateFile /oracle/secure/irm.company.com.crt SSLCertificateKeyFile /oracle/secure/irm.company.com.key SSLCertificateChainFile /oracle/secure/gd_bundle.crt </VirtualHost> Restarting Apache (apachectl restart) and I can now attempt to connect to the Apache server in a web browser, https://irm.company.com/. If all is configured correctly I should now see an Apache test page delivered to me over HTTPS. Configuring Apache to proxy traffic to the IRM server Final piece in setting up SSL is to have Apache proxy requests for the IRM server but do so securely. So the requests to Apache will be over HTTPS using a legitimate certificate, but we can also configure Apache to proxy these requests internally across to the IRM server using SSL with the self signed certificate we generated at the start of this article. To do this proxying we use the WebLogic Web Server plugin for Apache which you can download here from Oracle. Download the zip file and extract onto the server. The file extraction reveals a set of zip files, each one specific to a supported web server. In my instance I am using Apache 2.2 32bit on an Oracle Enterprise Linux, 64 bit server. If you are not sure what version your Apache server is, run the command /usr/sbin/httpd -V and you'll see version and it its 32 or 64 bit. Mine is a 32bit server so I need to extract the file WLSPlugin1.1-Apache2.2-linux32-x86.zip. The from the resulting lib folder copy the file mod_wl.so into /usr/lib/httpd/modules/. First we want to test that the plug in will work for regular HTTP traffic. Edit the httpd.conf for Apache and add the following section at the bottom. LoadModule weblogic_module modules/mod_wl.so <IfModule mod_weblogic.c>    WebLogicHost irm.company.internal    WebLogicPort 16100    WLLogFile /tmp/wl-proxy.log </IfModule> <Location /irm_rights>    SetHandler weblogic-handler </Location> <Location /irm_desktop>    SetHandler weblogic-handler </Location> <Location /irm_sealing>    SetHandler weblogic-handler </Location> <Location /irm_services>    SetHandler weblogic-handler </Location> Now restart Apache again (apachectl restart) and now open a browser to http://irm.company.com/irm_rights. Apache will proxy the HTTP traffic from the port 80 of your Apache server to the IRM service listening on port 16100 of the WebLogic Managed server. Note above I have included all four of the Locations you might wish to proxy. http://irm.company.internalirm_rights is the URL to the management website, /irm_desktop is the URL used for the IRM Desktop to communicate. irm_sealing is for web services based document sealing and irm_services is for IRM server web services. The last two are typically only used when you have the IRM server integrated with another application and it is unlikely you'd be accessing these resources from the public facing Apache server. However, just in case, i've mentioned them above. Now let's enable SSL communication from Apache to WebLogic. In the ZIP file we extracted were some more modules we need to copy into the Apache folder. Looking back in the lib that we extracted, there are some more files. Copy the following into the /usr/lib/httpd/modules/ folder. libwlssl.so libnnz11.so libclntsh.so.11.1 Now the documentation states that should only need to do this, but I found that I also needed to create an environment variable called LD_LIBRARY_PATH and point this to the folder /usr/lib/httpd/modules/. If I didn't do this, starting Apache with the WebLogic module configured to SSL would throw the error. [crit] (20014)Internal error: WL SSL Init failed for server: (null) on 0 So I had to edit the file /etc/profile and add the following lines at the bottom. You may already have the LD_LIBRARY_PATH variable defined, therefore simply add this path to it. LD_LIBRARY_PATH=/usr/lib/httpd/modules/ export LD_LIBRARY_PATH Now the WebLogic plug in uses an Oracle Wallet to store the required certificates.You'll need to copy the self signed certificate from the IRM server over to the Apache server. Copy over the MyOwnSelfCA.cer.der into the same folder where you are storing your public certificates, in my example this is /oracle/secure. It's worth mentioning these files should ONLY be readable by root (the user Apache runs as). Now lets create an Oracle Wallet and import the self signed certificate from the IRM server. The file orapki was included in the bin folder of the Apache 1.1 plugin zip you extracted. orapki wallet create -wallet /oracle/secure/my-wallet -auto_login_only orapki wallet add -wallet /oracle/secure/my-wallet -trusted_cert -cert MyOwnSelfCA.cer.der -auto_login_only Finally change the httpd.conf to reflect that we want the WebLogic Apache plug-in to use HTTPS/SSL and not just plain HTTP. <IfModule mod_weblogic.c>    WebLogicHost irm.company.internal    WebLogicPort 16101    SecureProxy ON    WLSSLWallet /oracle/secure/my-wallet    WLLogFile /tmp/wl-proxy.log </IfModule> Then restart Apache once more and you can go back to the browser to test the communication. Opening the URL https://irm.company.com/irm_rights will proxy your request to the WebLogic server at https://irm.company.internal:16101/irm_rights. At this point you have a fully functional Oracle IRM service, the next step is to create a sealed document and test the entire system.

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  • asus smartdotctor "can not find graphics card information"

    - by Trimack
    Hi, I am not sure that this is the place I can ask questions like this, but I'll give it a try. I have a Windows 7 64bit, new graphic card ASUS ENGTX260 MATRIX, installed latest graphics drivers nv19045_Win7Vista64 and ASUS Smart Doctor version 5.44. Unfortunately, after the required reboot when the smartdoctor is starting, I get an error "can not find graphics card information". I tried google, but none of that "run as admin"/"use compatibility" doesn't help. Perhaps here can I find my answers? Thanks in advance.

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  • Getting warning about sensitive information that could be disclosed to 3rd parties - Asp.net MVC 2.0

    - by chobo2
    Hi I never gotten this message before I started to use asp.net mvc 2.0 and jquery 1.4. <title>This request has been blocked because sensitive information could be disclosed to third party web sites when this is used in a GET request. To allow GET requests, set JsonRequestBehavior to AllowGet.</title> <span><H1>Server Error in '/' Application.<hr width=100% size=1 color=silver></H1> <h2> <i>This request has been blocked because sensitive information could be disclosed to third party web sites when this is used in a GET request. To allow GET requests, set JsonRequestBehavior to AllowGet.</i> </h2></span> <font face="Arial, Helvetica, Geneva, SunSans-Regular, sans-serif "> <b> Description: </b>An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. <br><br> <b> Exception Details: </b>System.InvalidOperationException: This request has been blocked because sensitive information could be disclosed to third party web sites when this is used in a GET request. To allow GET requests, set JsonRequestBehavior to AllowGet.<br><br> So it makes me wondering what sensitive data could be disclosed and if so how to get around this? What I was trying to send back was a rendered string of a partial view(http://www.klopfenstein.net/lorenz.aspx/render-partial-view-to-string-in-asp-net-mvc) and a success msg.

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  • when using exchange 2010 it complains of not talking to Information Store service on exchange 2007

    - by ChrisMuench
    I am attempting to do an upgrade in my org from exchange 2007 to exchange 2010. I moved all the mailboxes and made sure my certificates were setup in exchange 2010. I then changed my ip forwarding rules to forward mail to my exchange 2010 box. I can receive email. I then powered off my exchange 2007 server. However now when I open my exchange 2010 console it is complaing of not being able to talk to the Information Store service on my exchange 2007 server. What is up? do I have to tell exchange somewhere "who" is the new exchange server? I'm confused. I hate it when software does it automatically. I want to force it to do something.

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