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  • Plan Caching and Query Memory Part II (Hash Match) – When not to use stored procedure - Most common performance mistake SQL Server developers make.

    - by sqlworkshops
    SQL Server estimates Memory requirement at compile time, when stored procedure or other plan caching mechanisms like sp_executesql or prepared statement are used, the memory requirement is estimated based on first set of execution parameters. This is a common reason for spill over tempdb and hence poor performance. Common memory allocating queries are that perform Sort and do Hash Match operations like Hash Join or Hash Aggregation or Hash Union. This article covers Hash Match operations with examples. It is recommended to read Plan Caching and Query Memory Part I before this article which covers an introduction and Query memory for Sort. In most cases it is cheaper to pay for the compilation cost of dynamic queries than huge cost for spill over tempdb, unless memory requirement for a query does not change significantly based on predicates.   This article covers underestimation / overestimation of memory for Hash Match operation. Plan Caching and Query Memory Part I covers underestimation / overestimation for Sort. It is important to note that underestimation of memory for Sort and Hash Match operations lead to spill over tempdb and hence negatively impact performance. Overestimation of memory affects the memory needs of other concurrently executing queries. In addition, it is important to note, with Hash Match operations, overestimation of memory can actually lead to poor performance.   To read additional articles I wrote click here.   The best way to learn is to practice. To create the below tables and reproduce the behavior, join the mailing list by using this link: www.sqlworkshops.com/ml and I will send you the table creation script. Most of these concepts are also covered in our webcasts: www.sqlworkshops.com/webcasts  Let’s create a Customer’s State table that has 99% of customers in NY and the rest 1% in WA.Customers table used in Part I of this article is also used here.To observe Hash Warning, enable 'Hash Warning' in SQL Profiler under Events 'Errors and Warnings'. --Example provided by www.sqlworkshops.com drop table CustomersState go create table CustomersState (CustomerID int primary key, Address char(200), State char(2)) go insert into CustomersState (CustomerID, Address) select CustomerID, 'Address' from Customers update CustomersState set State = 'NY' where CustomerID % 100 != 1 update CustomersState set State = 'WA' where CustomerID % 100 = 1 go update statistics CustomersState with fullscan go   Let’s create a stored procedure that joins customers with CustomersState table with a predicate on State. --Example provided by www.sqlworkshops.com create proc CustomersByState @State char(2) as begin declare @CustomerID int select @CustomerID = e.CustomerID from Customers e inner join CustomersState es on (e.CustomerID = es.CustomerID) where es.State = @State option (maxdop 1) end go  Let’s execute the stored procedure first with parameter value ‘WA’ – which will select 1% of data. set statistics time on go --Example provided by www.sqlworkshops.com exec CustomersByState 'WA' goThe stored procedure took 294 ms to complete.  The stored procedure was granted 6704 KB based on 8000 rows being estimated.  The estimated number of rows, 8000 is similar to actual number of rows 8000 and hence the memory estimation should be ok.  There was no Hash Warning in SQL Profiler. To observe Hash Warning, enable 'Hash Warning' in SQL Profiler under Events 'Errors and Warnings'.   Now let’s execute the stored procedure with parameter value ‘NY’ – which will select 99% of data. -Example provided by www.sqlworkshops.com exec CustomersByState 'NY' go  The stored procedure took 2922 ms to complete.   The stored procedure was granted 6704 KB based on 8000 rows being estimated.    The estimated number of rows, 8000 is way different from the actual number of rows 792000 because the estimation is based on the first set of parameter value supplied to the stored procedure which is ‘WA’ in our case. This underestimation will lead to spill over tempdb, resulting in poor performance.   There was Hash Warning (Recursion) in SQL Profiler. To observe Hash Warning, enable 'Hash Warning' in SQL Profiler under Events 'Errors and Warnings'.   Let’s recompile the stored procedure and then let’s first execute the stored procedure with parameter value ‘NY’.  In a production instance it is not advisable to use sp_recompile instead one should use DBCC FREEPROCCACHE (plan_handle). This is due to locking issues involved with sp_recompile, refer to our webcasts, www.sqlworkshops.com/webcasts for further details.   exec sp_recompile CustomersByState go --Example provided by www.sqlworkshops.com exec CustomersByState 'NY' go  Now the stored procedure took only 1046 ms instead of 2922 ms.   The stored procedure was granted 146752 KB of memory. The estimated number of rows, 792000 is similar to actual number of rows of 792000. Better performance of this stored procedure execution is due to better estimation of memory and avoiding spill over tempdb.   There was no Hash Warning in SQL Profiler.   Now let’s execute the stored procedure with parameter value ‘WA’. --Example provided by www.sqlworkshops.com exec CustomersByState 'WA' go  The stored procedure took 351 ms to complete, higher than the previous execution time of 294 ms.    This stored procedure was granted more memory (146752 KB) than necessary (6704 KB) based on parameter value ‘NY’ for estimation (792000 rows) instead of parameter value ‘WA’ for estimation (8000 rows). This is because the estimation is based on the first set of parameter value supplied to the stored procedure which is ‘NY’ in this case. This overestimation leads to poor performance of this Hash Match operation, it might also affect the performance of other concurrently executing queries requiring memory and hence overestimation is not recommended.     The estimated number of rows, 792000 is much more than the actual number of rows of 8000.  Intermediate Summary: This issue can be avoided by not caching the plan for memory allocating queries. Other possibility is to use recompile hint or optimize for hint to allocate memory for predefined data range.Let’s recreate the stored procedure with recompile hint. --Example provided by www.sqlworkshops.com drop proc CustomersByState go create proc CustomersByState @State char(2) as begin declare @CustomerID int select @CustomerID = e.CustomerID from Customers e inner join CustomersState es on (e.CustomerID = es.CustomerID) where es.State = @State option (maxdop 1, recompile) end go  Let’s execute the stored procedure initially with parameter value ‘WA’ and then with parameter value ‘NY’. --Example provided by www.sqlworkshops.com exec CustomersByState 'WA' go exec CustomersByState 'NY' go  The stored procedure took 297 ms and 1102 ms in line with previous optimal execution times.   The stored procedure with parameter value ‘WA’ has good estimation like before.   Estimated number of rows of 8000 is similar to actual number of rows of 8000.   The stored procedure with parameter value ‘NY’ also has good estimation and memory grant like before because the stored procedure was recompiled with current set of parameter values.  Estimated number of rows of 792000 is similar to actual number of rows of 792000.    The compilation time and compilation CPU of 1 ms is not expensive in this case compared to the performance benefit.   There was no Hash Warning in SQL Profiler.   Let’s recreate the stored procedure with optimize for hint of ‘NY’. --Example provided by www.sqlworkshops.com drop proc CustomersByState go create proc CustomersByState @State char(2) as begin declare @CustomerID int select @CustomerID = e.CustomerID from Customers e inner join CustomersState es on (e.CustomerID = es.CustomerID) where es.State = @State option (maxdop 1, optimize for (@State = 'NY')) end go  Let’s execute the stored procedure initially with parameter value ‘WA’ and then with parameter value ‘NY’. --Example provided by www.sqlworkshops.com exec CustomersByState 'WA' go exec CustomersByState 'NY' go  The stored procedure took 353 ms with parameter value ‘WA’, this is much slower than the optimal execution time of 294 ms we observed previously. This is because of overestimation of memory. The stored procedure with parameter value ‘NY’ has optimal execution time like before.   The stored procedure with parameter value ‘WA’ has overestimation of rows because of optimize for hint value of ‘NY’.   Unlike before, more memory was estimated to this stored procedure based on optimize for hint value ‘NY’.    The stored procedure with parameter value ‘NY’ has good estimation because of optimize for hint value of ‘NY’. Estimated number of rows of 792000 is similar to actual number of rows of 792000.   Optimal amount memory was estimated to this stored procedure based on optimize for hint value ‘NY’.   There was no Hash Warning in SQL Profiler.   This article covers underestimation / overestimation of memory for Hash Match operation. Plan Caching and Query Memory Part I covers underestimation / overestimation for Sort. It is important to note that underestimation of memory for Sort and Hash Match operations lead to spill over tempdb and hence negatively impact performance. Overestimation of memory affects the memory needs of other concurrently executing queries. In addition, it is important to note, with Hash Match operations, overestimation of memory can actually lead to poor performance.   Summary: Cached plan might lead to underestimation or overestimation of memory because the memory is estimated based on first set of execution parameters. It is recommended not to cache the plan if the amount of memory required to execute the stored procedure has a wide range of possibilities. One can mitigate this by using recompile hint, but that will lead to compilation overhead. However, in most cases it might be ok to pay for compilation rather than spilling sort over tempdb which could be very expensive compared to compilation cost. The other possibility is to use optimize for hint, but in case one sorts more data than hinted by optimize for hint, this will still lead to spill. On the other side there is also the possibility of overestimation leading to unnecessary memory issues for other concurrently executing queries. In case of Hash Match operations, this overestimation of memory might lead to poor performance. When the values used in optimize for hint are archived from the database, the estimation will be wrong leading to worst performance, so one has to exercise caution before using optimize for hint, recompile hint is better in this case.   I explain these concepts with detailed examples in my webcasts (www.sqlworkshops.com/webcasts), I recommend you to watch them. The best way to learn is to practice. To create the above tables and reproduce the behavior, join the mailing list at www.sqlworkshops.com/ml and I will send you the relevant SQL Scripts.  Register for the upcoming 3 Day Level 400 Microsoft SQL Server 2008 and SQL Server 2005 Performance Monitoring & Tuning Hands-on Workshop in London, United Kingdom during March 15-17, 2011, click here to register / Microsoft UK TechNet.These are hands-on workshops with a maximum of 12 participants and not lectures. For consulting engagements click here.   Disclaimer and copyright information:This article refers to organizations and products that may be the trademarks or registered trademarks of their various owners. Copyright of this article belongs to R Meyyappan / www.sqlworkshops.com. You may freely use the ideas and concepts discussed in this article with acknowledgement (www.sqlworkshops.com), but you may not claim any of it as your own work. This article is for informational purposes only; you use any of the suggestions given here entirely at your own risk.   R Meyyappan [email protected] LinkedIn: http://at.linkedin.com/in/rmeyyappan

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  • Agent versus Agentless management

    - by Owen Allen
    I got a couple of questions about Agentless asset management: "What does agentless management do for an asset?" Agentless management is one of the two ways that you can manage an operating system. Rather than installing an Agent Controller on the OS, agentless management uses SSH to regularly check the system and gather monitoring data. Many of the actions that would be available on an agent-managed system are available on an agentless system, but actions such as running reports or updating an Oracle Solaris 10 or Linux OS are not available. A table showing the capabilities of agentless management is here. "What permissions does agentless management require?" Agentless management still requires root credentials. If you can't log into the system as root, you can provide one set of credentials for the login, and then a set of root credentials to switch to.

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  • Product News: Oracle Unveils a Waste Management Solution for the Oracle E-Business Suite

    - by Evelyn Neumayr
    Oracle recently announced a new product to help organizations reduce the cost and compliance with international hazmat (short for hazardous materials) and recycling and environmental protection laws. This new waste management solution for Oracle E-Business Suite extends the capabilities of  Oracle Depot Repair, Oracle Transportation Management and Oracle Global Trade Management. It automates and monitors waste management processes to help ensure that hazardous materials are tracked and handled in accordance with regulatory requirements. Oracle’s waste management solution for the Oracle E-Business Suite leverages Oracle Transportation Management and Oracle Global Trade Management, enabling customers to view in-transit inventory across the extended supply chain, while also providing a single repository for all legal, regulatory and compliance related information. Read here for more information.

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  • Why does jquery leak memory so badly?

    - by Thomas Lane
    This is kind of a follow-up to a question I posted last week: http://stackoverflow.com/questions/2429056/simple-jquery-ajax-call-leaks-memory-in-ie I love the jquery syntax and all of its nice features, but I've been having trouble with a page that automatically updates table cells via ajax calls leaking memory. So I created two simple test pages for experimenting. Both pages do an ajax call every .1 seconds. After each successful ajax call, a counter is incremented and the DOM is updated. The script stops after 1000 cycles. One uses jquery for both the ajax call and to update the DOM. The other uses the Yahoo API for the ajax and does a document.getElementById(...).innerHTML to update the DOM. The jquery version leaks memory badly. Running in drip (on XP Home with IE7), it starts at 9MB and finishes at about 48MB, with memory growing linearly the whole time. If I comment out the line that updates the DOM, it still finishes at 32MB, suggesting that even simple DOM updates leak a significant amount of memory. The non-jquery version starts and finishes at about 9MB, regardless of whether it updates the DOM. Does anyone have a good explanation of what is causing jquery to leak so badly? Am I missing something obvious? Is there a circular reference that I'm not aware of? Or does jquery just have some serious memory issues? Here is the source for the leaky (jquery) version: <html> <head> <script type="text/javascript" src="http://www.google.com/jsapi"></script> <script type="text/javascript"> google.load('jquery', '1.4.2'); </script> <script type="text/javascript"> var counter = 0; leakTest(); function leakTest() { $.ajax({ url: '/html/delme.x', type: 'GET', success: incrementCounter }); } function incrementCounter(data) { if (counter<1000) { counter++; $('#counter').text(counter); setTimeout(leakTest,100); } else $('#counter').text('finished.'); } </script> </head> <body> <div>Why is memory usage going up?</div> <div id="counter"></div> </body> </html> And here is the non-leaky version: <html> <head> <script type="text/javascript" src="http://yui.yahooapis.com/2.8.0r4/build/yahoo/yahoo-min.js"></script> <script type="text/javascript" src="http://yui.yahooapis.com/2.8.0r4/build/event/event-min.js"></script> <script type="text/javascript" src="http://yui.yahooapis.com/2.8.0r4/build/connection/connection_core-min.js"></script> <script type="text/javascript"> var counter = 0; leakTest(); function leakTest() { YAHOO.util.Connect.asyncRequest('GET', '/html/delme.x', {success:incrementCounter}); } function incrementCounter(o) { if (counter<1000) { counter++; document.getElementById('counter').innerHTML = counter; setTimeout(leakTest,100); } else document.getElementById('counter').innerHTML = 'finished.' } </script> </head> <body> <div>Memory usage is stable, right?</div> <div id="counter"></div> </body> </html>

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  • Is special memory required for a MacBook Pro ?

    - by user38900
    I have a MacBook Pro (MacBookPro5,2 / 2.8 GHz) with 4 GB of ram (2x2GB). I'm looking to upgrade to 8GB. The memory in it now is DDR3 PC3-8500 1067. Checking out prices for 4 GB sticks of PC3-8500 there is about $100 difference for "apple certified" ram. Will any DDR3 PC3-8500 module work or is there really a difference?

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  • How memory hungry is Jetty?

    - by Sanoj
    I am planning to use Jetty + MySQL on a small VPS with just 256 or 512MB memory, for serving a few websites. I haven't used Jetty before, only PHP on shared hosting. Is 256 or 512MB too limited for a Jetty server? or should I go with nginx + php + php-fpm setup instead? The websites will not have much traffic, they are just small sites.

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  • MySQL: Load database to memory

    - by Adam Matan
    Hi, Is there a way to load an entire MySQL database to the RAM, especially on en EC2 server? The database is quite small (~500 MegaBytes) I have enough memory Speed issues are crucial - the resulted queries are used to serve a dynamic webpage. Thanks, Adam

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  • Increase process memory cap.

    - by Janis Veinbergs
    Doing copy/paste in Visual Studio 2010 RTM on Windows 7, 3GB ram machine, I was unable to copy text because of an error: Task Manager shows that devenv.exe is using a little more than 500MB. However I still have almost 1GB of free RAM available. Is that somekind of memory cap? If so, is there a way to increase it? It may be a bug, but maybe there is a workaround?

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  • check history of cpu/memory usage in ubuntu?

    - by johnlai2004
    Is there a way for me to review cpu or memory usage on my ubuntu linux server? I've noticed my server (lamp set up) being slow at times, but by the time I log in as root and run a PS command, everything may have returned to normal. It would be great to review a log of what resources different parts of the server consumed.

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  • Free memory on linux [closed]

    - by Julia Roberts
    Possible Duplicate: Meaning of the buffers/cache line in the output of free What would be a good setting to free memory on linux? I have 8GB but gets used up so fast. current settings: kernel.sched_min_granularity_ns = 10000000 kernel.sched_wakeup_granularity_ns = 15000000 vm.dirty_ratio = 40 kernel.pid_max = 4096 vm.bdflush = 100 1200 128 512 15 5000 500 1884 2 What settings would I need so linux frees old ram faster?

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  • Celery - minimize memory consuption

    - by Andrew
    We have ~300 celeryd processes running under Ubuntu 10.4 64-bit , in idle every process takes ~19mb RES, ~174mb VIRT, thus - it's around 6GB of RAM in idle for all processes. In active state - process takes up to 100mb of RES and ~300mb VIRT Every process uses minidom(xml files are < 500kb, simple structure) and urllib. Quetions is - how can we decrease RAM consuption - at least for idle workers, probably some celery or python options may help? How to determine which part takes most of memory?

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  • Why is the Task Manager Total Physical Memory not 2048 MB or 2 GB

    - by Dorothy
    I found 3 numbers for the Total Physical Memory: In the Task Manager under the Performance tab: 1978 MB In Computer Properties: 2 GB And running wmic computersystem get TotalPhysicalMemory /format:list in the command line: 2074554368 Bites Number 1 matches Number 3 except Number 1 is rounded. When I convert Number 3 to GB 2074554368 / 1024 / 1024 / 1024 I don't quite get 2 GB. I get 1.93207932 GB. Why does Number 1 and Number 3 not match Number 2?

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  • monitoring services, CPU, memory remotely on a Windows server machine

    - by ToastMan
    I'm looking for a tool that is able to (remotely) monitor CPU and Memory in a Windows server but most importantly, which service/process is using it. Or-- is it possible to monitor a specific running service? We got a server that freezes on regular basis and we're trying to find the culprit without using a local debugger. Would be great if the monitoring software came with an agent that we can install on the remote clients for maximum accuracy. Any suggestions are very much appreciated.

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  • Centos swap cache memory leak

    - by user30008
    We have a image server that keeps running out of memory and crashing, we thought there was a hardware issue with the machine because the code base has not changed and this is a new issue. We brought a new machine online with newer kernel and fresh centos 5.4 install and just brought online one subdomain and the exact same error is occurring on the new machine. How should I try and troubleshoot this issue.

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  • Identify an instance of Google Chrome by PID

    - by Laramie
    While working I generally need around 40 windows open at a time and run 100-200 processes. When memory constraints become an issue, I start picking off the processes that are the most resource intensive and disposable. Often these are chrome.exe. It would be helpful to be able to match a particularly memory-hungry instance of chrome to it's PID so I can selectively close it. That is, if I knew what the page title it is currently open to, I could choose whether it lives or dies. I've tried Process Explorer to no avail. Any ideas?

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  • Current trends in Random Access Memory speed [closed]

    - by Vetal
    As I know for now because of laws of Physics there will be not any tangible improvements in CPU cycles per second for the nearest future. However because of Von Neumann bottleneck it seems to not be an issue for non-server applications. So what about RAM, is there any upcoming technologies that promise to improve memory speed or we are stack with the current situation till quantum computers will come out from labs?

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  • IIS6 - Classic ASP - "out of memory"/"out of string space"

    - by glaucon
    We have a classic ASP application that's under significantly more load than usual. We are from time to time been getting "out of memory" and "out of string space" in the httperr. We do not usually see these errors. For the moment we cannot change the application. Is there anything we can do to the IIS config which will help to reduce or stop these errors occurring ? The application pool is set to default values currently.

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  • Avoiding memory full -> swap full -> crash

    - by Noam
    I'm experiencing an issue when sometimes the memory gets 100% full, and the swap file also, and the server becomes non-responsive and has to be restarted (causing also problems in database). This is what Cacti shows: The server is running a web-app (database + apache) and during that specific moment didn't experience any ir-regular traffic or usage. This scenario happened twice in the last week. What can cause this? How can I resolve the issue?

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  • I've inherited 200K lines of spaghetti code -- what now?

    - by kmote
    I hope this isn't too general of a question; I could really use some seasoned advice. I am newly employed as the sole "SW Engineer" in a fairly small shop of scientists who have spent the last 10-20 years cobbling together a vast code base. (It was written in a virtually obsolete language: G2 -- think Pascal with graphics). The program itself is a physical model of a complex chemical processing plant; the team that wrote it have incredibly deep domain knowledge but little or no formal training in programming fundamentals. They've recently learned some hard lessons about the consequences of non-existant configuration management. Their maintenance efforts are also greatly hampered by the vast accumulation of undocumented "sludge" in the code itself. I will spare you the "politics" of the situation (there's always politics!), but suffice to say, there is not a consensus of opinion about what is needed for the path ahead. They have asked me to begin presenting to the team some of the principles of modern software development. They want me to introduce some of the industry-standard practices and strategies regarding coding conventions, lifecycle management, high-level design patterns, and source control. Frankly, it's a fairly daunting task and I'm not sure where to begin. Initially, I'm inclined to tutor them in some of the central concepts of The Pragmatic Programmer, or Fowler's Refactoring ("Code Smells", etc). I also hope to introduce a number of Agile methodologies. But ultimately, to be effective, I think I'm going to need to hone in on 5-7 core fundamentals; in other words, what are the most important principles or practices that they can realistically start implementing that will give them the most "bang for the buck". So that's my question: What would you include in your list of the most effective strategies to help straighten out the spaghetti (and prevent it in the future)?

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  • Project Management Helps AmeriCares Deliver International Aid

    - by Sylvie MacKenzie, PMP
    Excerpt from PROFIT - ORACLE - by Alison Weiss Handle with Care Sound project management helps AmeriCares bring international aid to those in need. The stakes are always high for AmeriCares. On a mission to restore health and save lives during times of disaster, the nonprofit international relief and humanitarian aid organization delivers donated medicines, medical supplies, and humanitarian aid to people in the U.S. and around the globe. Founded in 1982 with the express mission of responding as quickly and efficiently as possible to help people in need, the Stamford, Connecticut-based AmeriCares has delivered more than US$10.5 billion in aid to 147 countries over the past three decades. Launch the Slideshow “It’s critically important to us that we steward all the donations and that the medical supplies and medicines get to people as quickly as possible with no loss,” says Kate Sears, senior vice president for finance and technology at AmeriCares. “Whether we’re shipping IV solutions to victims of cholera in Haiti or antibiotics to Somali famine victims, we need to get the medicines there sooner because it means more people will be helped and lives improved or even saved.” Ten years ago, the tracking systems used by AmeriCares associates were paper-based. In recent years, staff started using spreadsheets, but the tracking processes were not standardized between teams. “Every team was tracking completely different information,” says Megan McDermott, senior associate, Sub-Saharan Africa partnerships, at AmeriCares. “It was just a few key things. For example, we tracked the date a shipment was supposed to arrive and the date we got reports from our partner that a hospital received aid on their end.” While the data was accurate, much detail was being lost in the process. AmeriCares management knew it could do a better job of tracking this enterprise data and in 2011 took a significant step by implementing Oracle’s Primavera P6 Professional Project Management. “It’s a comprehensive solution that has helped us improve the monitoring and controlling processes. It has allowed us to do our distribution better,” says Sears. In addition, the implementation effort has been a change agent, helping AmeriCares leadership rethink project management across the entire organization. Initially, much of the focus was on standardizing processes, but staff members also learned the importance of thinking proactively to prevent possible problems and evaluating results to determine if goals and objectives are truly being met. Such data about process efficiency and overall results is critical not only to AmeriCares staff but also to the donors supporting the organization’s life-saving missions. Efficiency Saves Lives One of AmeriCares’ core operations is to gather product donations from the private sector, establish where the most-urgent needs are, and solicit monetary support to send the aid via ocean cargo or airlift to welfare- and health-oriented nongovernmental organizations, hospitals, health networks, and government ministries based in areas in need. In 2011 alone, AmeriCares sent more than 3,500 shipments to 95 countries in response to both ongoing humanitarian needs and more than two dozen emergencies, including deadly tornadoes and storms in the U.S. and the devastating tsunami in Japan. When it comes to nonprofits in general, donors want to know that the charitable organizations they support are using funds wisely. Typically, nonprofits are evaluated by donors in terms of efficiency, an area where AmeriCares has an excellent reputation: 98 percent of expenses go directly to supporting programs and less than 2 percent represent administrative and fundraising costs. Donors, however, should look at more than simple efficiency, says Peter York, senior partner and chief research and learning officer at TCC Group, a nonprofit consultancy headquartered in New York, New York. They should also look at whether organizations have the systems in place to sustain their missions and continue to thrive. An expert on nonprofit organizational management, York has spent years studying sustainable charitable organizations. He defines them as nonprofits that are able to achieve the ongoing financial support to stay relevant and continue doing core mission work. In his analysis of well over 2,500 larger nonprofits, York has found that many are not sustaining, and are actually scaling back in size. “One of the biggest challenges of nonprofit sustainability is the general public’s perception that every dollar donated has to go only to the delivery of service,” says York. “What our data shows is that there are some fundamental capacities that have to be there in order for organizations to sustain and grow.” York’s research highlights the importance of data-driven leadership at successful nonprofits. “You’ve got to have the tools, the systems, and the technologies to get objective information on what you do, the people you serve, and the results you’re achieving,” says York. “If leaders don’t have the knowledge and the data, they can’t make the strategic decisions about programs to take organizations to the next level.” Historically, AmeriCares associates have used time-tested and cost-effective strategies to ship and then track supplies from donation to delivery to their destinations in designated time frames. When disaster strikes, AmeriCares ships by air and generally pulls out all the stops to deliver the most urgently needed aid within the first few days and weeks. Then, as situations stabilize, AmeriCares turns to delivering sea containers for the postemergency and ongoing aid so often needed over the long term. According to McDermott, getting a shipment out the door is fairly complicated, requiring as many as five different AmeriCares teams collaborating together. The entire process can take months—from when products are received in the warehouse and deciding which recipients to allocate supplies to, to getting customs and governmental approvals in place, actually shipping products, and finally ensuring that the products are received in-country. Delivering that aid is no small affair. “Our volume exceeds half a billion dollars a year worth of donated medicines and medical supplies, so it’s a sizable logistical operation to bring these products in and get them out to the right place quickly to have the most impact,” says Sears. “We really pride ourselves on our controls and efficiencies.” Adding to that complexity is the fact that the longer it takes to deliver aid, the more dire the human need can be. Any time AmeriCares associates can shave off the complicated aid delivery process can translate into lives saved. “It’s really being able to track information consistently that will help us to see where are the bottlenecks and where can we work on improving our processes,” says McDermott. Setting a Standard Productivity and information management improvements were key objectives for AmeriCares when staff began the process of implementing Oracle’s Primavera solution. But before configuring the software, the staff needed to take the time to analyze the systems already in place. According to Greg Loop, manager of database systems at AmeriCares, the organization received guidance from several consultants, including Rich D’Addario, consulting project manager in the Primavera Global Business Unit at Oracle, who was instrumental in shepherding the critical requirements-gathering phase. D’Addario encouraged staff to begin documenting shipping processes by considering the order in which activities occur and which ones are dependent on others to get accomplished. This exercise helped everyone realize that to be more efficient, they needed to keep track of shipments in a more standard way. “The staff didn’t recognize formal project management methodology,” says D’Addario. “But they did understand what the most important things are and that if they go wrong, an entire project can go off course.” Before, if a boatload of supplies was being sent to Haiti and there was a problem somewhere, a lot of time was taken up finding out where the problem was—because staff was not tracking things in a standard way. As a result, even more time was needed to find possible solutions to the problem and alert recipients that the aid might be delayed. “For everyone to put on the project manager hat and standardize the way every single thing is done means that now the whole organization is on the same page as to what needs to occur from the time a hurricane hits Haiti and when a boat pulls in to unload supplies,” says D’Addario. With so much care taken to put a process foundation firmly in place, configuring the Primavera solution was actually quite simple. Specific templates were set up for different types of shipments, and dashboards were implemented to provide executives with clear overviews of every project in the system. AmeriCares’ Loop reports that system planning, refining, and testing, followed by writing up documentation and training, took approximately four months. The system went live in spring 2011 at AmeriCares’ Connecticut headquarters. While the nonprofit has an international presence, with warehouses in Europe and offices in Haiti, India, Japan, and Sri Lanka, most donated medicines come from U.S. entities and are shipped from the U.S. out to the rest of the world. In addition, all shipments are tracked from the U.S. office. AmeriCares doesn’t expect the Primavera system to take months off the shipping time, especially for sea containers. However, any time saved is still important because it will allow aid to be delivered to people more quickly at a lower overall cost. “If we can trim a day or two here or there, that can translate into lives that we’re saving, especially in emergency situations,” says Sears. A Cultural Change Beyond the measurable benefits that come with IT-driven process improvement, AmeriCares management is seeing a change in culture as a result of the Primavera project. One change has been treating every shipment of aid as a project, and everyone involved with facilitating shipments as a project manager. “This is a revolutionary concept for us,” says McDermott. “Before, we were used to thinking we were doing logistics—getting a container from point A to point B without looking at it as one project and really understanding what it meant to manage it.” AmeriCares staff is also happy to report that collaboration within the organization is much more efficient. When someone creates a shipment in the Primavera system, the same shared template is used, which means anyone can log in to the system to see the status of a shipment. Knowledgeable staff can access a shipment project to help troubleshoot a problem. Management can easily check the status of projects across the organization. “Dashboards are really useful,” says McDermott. “Instead of going into the details of each project, you can just see the high-level real-time information at a glance.” The new system is helping team members focus on proactively managing shipments rather than simply reacting when problems occur. For example, when a container is shipped, documents must be included for customs clearance. Now, the shipping template has built-in reminders to prompt team members to ask for copies of these documents from freight forwarders and to follow up with partners to discover if a shipment is on time. In the past, staff may not have worked on securing these documents until they’d been notified a shipment had arrived in-country. Another benefit of capturing and adopting best practices within the Primavera system is that staff training is easier. “Capturing the processes in documented steps and milestones allows us to teach new staff members how to do their jobs faster,” says Sears. “It provides them with the knowledge of their predecessors so they don’t have to keep reinventing the wheel.” With the Primavera system already generating positive results, management is eager to take advantage of advanced capabilities. Loop is working on integrating the company’s proprietary inventory management system with the Primavera system so that when logistics or warehousing operators input data, the information will automatically go into the Primavera system. In the past, this information had to be manually keyed into spreadsheets, often leading to errors. Mining Historical Data Another feature on the horizon for AmeriCares is utilizing Primavera P6 Professional Project Management reporting capabilities. As the system begins to include more historical data, management soon will be able to draw on this information to conduct analysis that has not been possible before and create customized reports. For example, at the beginning of the shipment process, staff will be able to use historical data to more accurately estimate how long the approval process should take for a particular country. This could help ensure that food and medicine with limited shelf lives do not get stuck in customs or used beyond their expiration dates. The historical data in the Primavera system will also help AmeriCares with better planning year to year. The nonprofit’s staff has always put together a plan at the beginning of the year, but this has been very challenging simply because it is impossible to predict disasters. Now, management will be able to look at historical data and see trends and statistics as they set current objectives and prepare for future need. In addition, this historical data will provide AmeriCares management with the ability to review year-end data and compare actual project results with goals set at the beginning of the year—to see if desired outcomes were achieved and if there are areas that need improvement. It’s this type of information that is so valuable to donors. And, according to York, project management software can play a critical role in generating the data to help nonprofits sustain and grow. “It is important to invest in systems to help replicate, expand, and deliver services,” says York. “Project management software can help because it encourages nonprofits to examine program or service changes and how to manage moving forward.” Sears believes that AmeriCares donors will support the return on investment the organization will achieve with the Primavera solution. “It won’t be financial returns, but rather how many more people we can help for a given dollar or how much more quickly we can respond to a need,” says Sears. “I think donors are receptive to such arguments.” And for AmeriCares, it is all about the future and increasing results. The project management environment currently may be quite simple, but IT staff plans to expand the complexity and functionality as the organization grows in its knowledge of project management and the goals it wants to achieve. “As we use the system over time, we’ll continue to refine our best practices and accumulate more data,” says Sears. “It will advance our ability to make better data-driven decisions.”

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  • Clever memory usage through the years

    - by Ben Emmett
    A friend and I were recently talking about the really clever tricks people have used to get the most out of memory. I thought I’d share my favorites, and would love to hear yours too! Interleaving on drum memory Back in the ye olde days before I’d been born (we’re talking the 50s / 60s here), working memory commonly took the form of rotating magnetic drums. These would spin at a constant speed, and a fixed head would read from memory when the correct part of the drum passed it by, a bit like a primitive platter disk. Because each revolution took a few milliseconds, programmers took to manually arranging information non-sequentially on the drum, timing when an instruction or memory address would need to be accessed, then spacing information accordingly around the edge of the drum, thus reducing the access delay. Similar techniques were still used on hard disks and floppy disks into the 90s, but have become irrelevant with modern disk technologies. The Hashlife algorithm Conway’s Game of Life has attracted numerous implementations over the years, but Bill Gosper’s Hashlife algorithm is particularly impressive. Taking advantage of the repetitive nature of many cellular automata, it uses a quadtree structure to store the hashes of pieces of the overall grid. Over time there are fewer and fewer new structures which need to be evaluated, so it starts to run faster with larger grids, drastically outperforming other algorithms both in terms of speed and the size of grid which can be simulated. The actual amount of memory used is huge, but it’s used in a clever way, so makes the list . Elite’s procedural generation Ok, so this isn’t exactly a memory optimization – more a storage optimization – but it gets an honorable mention anyway. When writing Elite, David Braben and Ian Bell wanted to build a rich world which gamers could explore, but their 22K memory was something of a limitation (for comparison that’s about the size of my avatar picture at the top of this page). They procedurally generated all the characteristics of the 2048 planets in their virtual universe, including the names, which were stitched together using a lookup table of parts of names. In fact the original plans were for 2^52 planets, but it was decided that that was probably too many. Oh, and they did that all in assembly language. Other games of the time used similar techniques too – The Sentinel’s landscape generation algorithm being another example. Modern Garbage Collectors Garbage collection in managed languages like Java and .NET ensures that most of the time, developers stop needing to care about how they use and clean up memory as the garbage collector handles it automatically. Achieving this without killing performance is a near-miraculous feet of software engineering. Much like when learning chemistry, you find that every time you think you understand how the garbage collector works, it turns out to be a mere simplification; that there are yet more complexities and heuristics to help it run efficiently. Of course introducing memory problems is still possible (and there are tools like our memory profiler to help if that happens to you) but they’re much, much rarer. A cautionary note In the examples above, there were good and well understood reasons for the optimizations, but cunningly optimized code has usually had to trade away readability and maintainability to achieve its gains. Trying to optimize memory usage without being pretty confident that there’s actually a problem is doing it wrong. So what have I missed? Tell me about the ingenious (or stupid) tricks you’ve seen people use. Ben

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