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  • Java Swing Visual Editor HELP please

    - by bat
    How would i call this function in my main? private JFrame getMainpageframe1() { if (mainpageframe1 == null) { mainpageframe1 = new JFrame(); mainpageframe1.setSize(new Dimension(315, 306)); mainpageframe1.setContentPane(getMainpage()); mainpageframe1.setTitle("Shopping For Less: Main Page"); mainpageframe1.setVisible(true); mainpageframe1.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE); } return mainpageframe1; } public static void main(String[] args) { //call that function to output the JFrame? } thanks

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  • Help getting PHP sessions to persist after being taken off-site

    - by Rob
    Hi, we're working on a payment gateway system with PHP. We use sessions to store the shopping cart data. The system takes you off-site to the payment processor's site, and then return you to your site. On most hosts, we have no issues when we arrive back at our site and having the session data still be there. On those with an issue, turning off the PHP session referer_check has worked in the past. We don't really want to have to include the PHPSESSID as a GET variable, and hope to avoid that. What I'm looking for is what other server configurations would cause the session to be killed, and any other workarounds there might be. Thanks for your help.

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  • Explode URL Query String Issue

    - by Ian McAbee
    PHP newbie here.. I am trying to create a function where the user is redirected back to the previous page after adding an item to their cart. However, when they are redirected back with the code below it leaves a duplicate of the directory (ie. example.com/catalog/garden-tools/garden-tools function custom_add_to_cart_redirect() { $_SERVER['REQUEST_URI_PATH'] = parse_url($_SERVER['REQUEST_URI'], PHP_URL_PATH); $url = explode('/', rtrim($_SERVER['REQUEST_URI_PATH'], '/')); return $url[3]; } A print_r reveals the following: Array ( [0] => [1] => thefarmshop [2] => catalog [3] => garden-tools [4] => gardening-glove ) What could the issue be?

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  • HTML5 drag & drop: The dragged element content is missing in Webkit browsers.

    - by Cibernox
    I'm trying to implement something similar to a cart where you can drop items from a list. This items (<li> elements) has some elements inside (divs, span, and that stuff). The drag and drop itself works great. But the dragged element's image doesn't show its content in Webkit browsers. My list element has a border an a background color. In Firefox, the image is the whole item. In Webkit browsers, only the dragged element without content. I see the background and border, but without text inside. I tried to make a copy of the element and force it to be the image, but doesn't work. var dt = ev.originalEvent.dataTransfer; dt.setDragImage( $(ev.target).clone()[0], 0, 0); I have a simplified example that exhibit the same behavior: http://jsfiddle.net/ksnJf/1/

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  • Dynamic Unpivot : SSIS Nugget

    - by jamiet
    A question on the SSIS forum earlier today asked: I need to dynamically unpivot some set of columns in my source file. Every month there is one new column and its set of Values. I want to unpivot it without editing my SSIS packages that is deployed Let’s be clear about what we mean by Unpivot. It is a normalisation technique that basically converts columns into rows. By way of example it converts something like this: AccountCode Jan Feb Mar AC1 100.00 150.00 125.00 AC2 45.00 75.50 90.00 into something like this: AccountCode Month Amount AC1 Jan 100.00 AC1 Feb 150.00 AC1 Mar 125.00 AC2 Jan 45.00 AC2 Feb 75.50 AC2 Mar 90.00 The Unpivot transformation in SSIS is perfectly capable of carrying out the operation defined in this example however in the case outlined in the aforementioned forum thread the problem was a little bit different. I interpreted it to mean that the number of columns could change and in that scenario the Unpivot transformation (and indeed the SSIS dataflow in general) is rendered useless because it expects that the number of columns will not change from what is specified at design-time. There is a workaround however. Assuming all of the columns that CAN exist will appear at the end of the rows, we can (1) import all of the columns in the file as just a single column, (2) use a script component to loop over all the values in that “column” and (3) output each one as a column all of its own. Let’s go over that in a bit more detail.   I’ve prepared a data file that shows some data that we want to unpivot which shows some customers and their mythical shopping lists (it has column names in the first row): We use a Flat File Connection Manager to specify the format of our data file to SSIS: and a Flat File Source Adapter to put it into the dataflow (no need a for a screenshot of that one – its very basic). Notice that the values that we want to unpivot all exist in a column called [Groceries]. Now onto the script component where the real work goes on, although the code is pretty simple: Here I show a screenshot of this executing along with some data viewers. As you can see we have successfully pulled out all of the values into a row all of their own thus accomplishing the Dynamic Unpivot that the forum poster was after. If you want to run the demo for yourself then I have uploaded the demo package and source file up to my SkyDrive: http://cid-550f681dad532637.skydrive.live.com/self.aspx/Public/BlogShare/20100529/Dynamic%20Unpivot.zip Simply extract the two files into a folder, make sure the Connection Manager is pointing to the file, and execute! Hope this is useful. @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Four Emerging Payment Stories

    - by David Dorf
    The world of alternate payments has been moving fast of late.  Innovation in this area will help both consumers and retailers, but probably hurt the banks (at least that's the plan).  Here are four recent news items in this area: Dwolla, a start-up in Iowa, is trying to make credit cards obsolete.  Twelve guys in Des Moines are using $1.3M they raised to allow businesses to skip the credit card networks and avoid the fees.  Today they move about $1M a day across their network with an average transaction size of $500. Instead of charging merchants 2.9% plus $.30 per transaction, Dwolla charges a quarter -- yep, that coin featuring George Washington. Dwolla (Web + Dollar = Dwolla) avoids the credit networks and connects directly to bank accounts using the bank's ACH network.  They are signing up banks and merchants targeting both B2B and C2B as well as P2P payments.  They leverage social networks to notify people they have a money transfer, and also have a mobile app that uses GPS location. However, all is not rosy.  There have been complaints about unexpected chargebacks and with debit fees being reduced by the big banks, the need is not as pronounced.  The big banks are working on their own network called clearXchange that could provide stiff competition. VeriFone just bought European payment processor Point for around $1B.  By itself this would not have caught my attention except for the fact that VeriFone also announced the acquisition of GlobalBay earlier this month.  In addition to their core business of selling stand-beside payment terminals, with GlobalBay they get employee-operated mobile selling tools and with Point they get a very big payment processing platform. MasterCard and Intel announced a partnership around payments, starting with PayPass, MasterCard's new payment technology.  Intel will lend its expertise to add additional levels of security, which seems to be the biggest barrier for consumer adoption.  Everyone is scrambling to get their piece of cash transactions, which still represents 85% of all transactions. Apple was awarded another mobile payment patent further cementing the rumors that the iPhone 5 will support NFC payments.  As usual, Apple is upsetting the apple cart (sorry) by moving control of key data from the carriers to Apple.  With Apple's vast number of iTunes accounts, they have a ready-made customer base to use the payment infrastructure, which I bet will slowly transition people away from credit cards and toward cheaper ACH.  Gary Schwartz explains the three step process Apple is taking to become a payment processor. Below is a picture I drew representing payments in the retail industry. There's certainly a lot of innovation happening.

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  • How Can I Test My Computer’s Power Supply?

    - by Jason Fitzpatrick
    You’re concerned your computer troubles stem from a failing (or outright fried) power supply unit. How can you test the unit to be sure that it’s the source of your hardware headaches? Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. The Question SuperUser reader Sam Hoice has some PSU concerns: My computer powered off the other day on its own, and now when I push the power button, nothing happens. My assumption would naturally be that the power supply is done (possibly well done) but is there any good way to test this before I buy a new one? How can Sam test things without damaging his current computer or other hardware?   The Answer SuperUser contributor Grant writes: Unplug the power supply from any of the components inside the computer (or just remove it from the computer completely). USE CAUTION HERE (Though you’d only be shocked with a max of 24 volts) Plug the power supply into the wall. Find the big 24-ish pin connector that connects to the motherboard. Connect the GREEN wire with the adjacent BLACK wire. The power supply’s fan should start up. If it doesn’t then it’s dead. If the fan starts up, then it could be the motherboard that’s dead. You can use a multimeter to check if there is power output from the power supply. Adrien offers a solution for readers who may not be comfortable jamming wires into their power supply unit’s MOBO connector: Most well-stocked geek-stores sell a “power-supply tester” that has all the appropriate connectors to plug each part of your PSU into, with spiffy LEDs indicating status of the various rails, connectors for IDE/SATA/floppy power cables, etc. They run ~$20 US. With a little careful shopping you can even find a highly-rated PSU tester for a measly $6. Have something to add to the explanation? Sound off in the the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.     

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  • ASP.NET MVC 2 Model Binding for a Collection

    - by nmarun
    Yes, my yet another post on Model Binding (previous one is here), but this one uses features presented in MVC 2. How I got to writing this blog? Well, I’m on a project where we’re doing some MVC things for a shopping cart. Let me show you what I was working with. Below are my model classes: 1: public class Product 2: { 3: public int Id { get; set; } 4: public string Name { get; set; } 5: public int Quantity { get; set; } 6: public decimal UnitPrice { get; set; } 7: } 8:   9: public class Totals 10: { 11: public decimal SubTotal { get; set; } 12: public decimal Tax { get; set; } 13: public decimal Total { get; set; } 14: } 15:   16: public class Basket 17: { 18: public List<Product> Products { get; set; } 19: public Totals Totals { get; set;} 20: } The view looks as below:  1: <h2>Shopping Cart</h2> 2:   3: <% using(Html.BeginForm()) { %> 4: 5: <h3>Products</h3> 6: <% for (int i = 0; i < Model.Products.Count; i++) 7: { %> 8: <div style="width: 100px;float:left;">Id</div> 9: <div style="width: 100px;float:left;"> 10: <%= Html.TextBox("ID", Model.Products[i].Id) %> 11: </div> 12: <div style="clear:both;"></div> 13: <div style="width: 100px;float:left;">Name</div> 14: <div style="width: 100px;float:left;"> 15: <%= Html.TextBox("Name", Model.Products[i].Name) %> 16: </div> 17: <div style="clear:both;"></div> 18: <div style="width: 100px;float:left;">Quantity</div> 19: <div style="width: 100px;float:left;"> 20: <%= Html.TextBox("Quantity", Model.Products[i].Quantity)%> 21: </div> 22: <div style="clear:both;"></div> 23: <div style="width: 100px;float:left;">Unit Price</div> 24: <div style="width: 100px;float:left;"> 25: <%= Html.TextBox("UnitPrice", Model.Products[i].UnitPrice)%> 26: </div> 27: <div style="clear:both;"><hr /></div> 28: <% } %> 29: 30: <h3>Totals</h3> 31: <div style="width: 100px;float:left;">Sub Total</div> 32: <div style="width: 100px;float:left;"> 33: <%= Html.TextBox("SubTotal", Model.Totals.SubTotal)%> 34: </div> 35: <div style="clear:both;"></div> 36: <div style="width: 100px;float:left;">Tax</div> 37: <div style="width: 100px;float:left;"> 38: <%= Html.TextBox("Tax", Model.Totals.Tax)%> 39: </div> 40: <div style="clear:both;"></div> 41: <div style="width: 100px;float:left;">Total</div> 42: <div style="width: 100px;float:left;"> 43: <%= Html.TextBox("Total", Model.Totals.Total)%> 44: </div> 45: <div style="clear:both;"></div> 46: <p /> 47: <input type="submit" name="Submit" value="Submit" /> 48: <% } %> .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } Nothing fancy, just a bunch of div’s containing textboxes and a submit button. Just make note that the textboxes have the same name as the property they are going to display. Yea, yea, I know. I’m displaying unit price as a textbox instead of a label, but that’s beside the point (and trust me, this will not be how it’ll look on the production site!!). The way my controller works is that initially two dummy products are added to the basked object and the Totals are calculated based on what products were added in what quantities and their respective unit price. So when the page loads in edit mode, where the user can change the quantity and hit the submit button. In the ‘post’ version of the action method, the Totals get recalculated and the new total will be displayed on the screen. Here’s the code: 1: public ActionResult Index() 2: { 3: Product product1 = new Product 4: { 5: Id = 1, 6: Name = "Product 1", 7: Quantity = 2, 8: UnitPrice = 200m 9: }; 10:   11: Product product2 = new Product 12: { 13: Id = 2, 14: Name = "Product 2", 15: Quantity = 1, 16: UnitPrice = 150m 17: }; 18:   19: List<Product> products = new List<Product> { product1, product2 }; 20:   21: Basket basket = new Basket 22: { 23: Products = products, 24: Totals = ComputeTotals(products) 25: }; 26: return View(basket); 27: } 28:   29: [HttpPost] 30: public ActionResult Index(Basket basket) 31: { 32: basket.Totals = ComputeTotals(basket.Products); 33: return View(basket); 34: } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } That’s that. Now I run the app, I see two products with the totals section below them. I look at the view source and I see that the input controls have the right ID, the right name and the right value as well. 1: <input id="ID" name="ID" type="text" value="1" /> 2: <input id="Name" name="Name" type="text" value="Product 1" /> 3: ... 4: <input id="ID" name="ID" type="text" value="2" /> 5: <input id="Name" name="Name" type="text" value="Product 2" /> .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } So just as a regular user would do, I change the quantity value of one of the products and hit the submit button. The ‘post’ version of the Index method gets called and I had put a break-point on line 32 in the above snippet. When I hovered my mouse on the ‘basked’ object, happily assuming that the object would be all bound and ready for use, I was surprised to see both basket.Products and basket.Totals were null. Huh? A little research and I found out that the reason the DefaultModelBinder could not do its job is because of a naming mismatch on the input controls. What I mean is that when you have to bind to a custom .net type, you need more than just the property name. You need to pass a qualified name to the name property of the input control. I modified my view and the emitted code looked as below: 1: <input id="Product_Name" name="Product.Name" type="text" value="Product 1" /> 2: ... 3: <input id="Product_Name" name="Product.Name" type="text" value="Product 2" /> 4: ... 5: <input id="Totals_SubTotal" name="Totals.SubTotal" type="text" value="550" /> .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } Now, I update the quantity and hit the submit button and I see that the Totals object is populated, but the Products list is still null. Once again I went: ‘Hmm.. time for more research’. I found out that the way to do this is to provide the name as: 1: <%= Html.TextBox(string.Format("Products[{0}].ID", i), Model.Products[i].Id) %> 2: <!-- this will be rendered as --> 3: <input id="Products_0__ID" name="Products[0].ID" type="text" value="1" /> .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } It was only now that I was able to see both the products and the totals being properly bound in the ‘post’ action method. Somehow, I feel this is kinda ‘clunky’ way of doing things. Seems like people at MS felt in a similar way and offered us a much cleaner way to solve this issue. The simple solution is that instead of using a Textbox, we can either use a TextboxFor or an EditorFor helper method. This one directly spits out the name of the input property as ‘Products[0].ID and so on. Cool right? I totally fell for this and changed my UI to contain EditorFor helper method. At this point, I ran the application, changed the quantity field and pressed the submit button. Of course my basket object parameter in my action method was correctly bound after these changes. I let the app complete the rest of the lines in the action method. When the page finally rendered, I did see that the quantity was changed to what I entered before the post. But, wait a minute, the totals section did not reflect the changes and showed the old values. My status: COMPLETELY PUZZLED! Just to recap, this is what my ‘post’ Index method looked like: 1: [HttpPost] 2: public ActionResult Index(Basket basket) 3: { 4: basket.Totals = ComputeTotals(basket.Products); 5: return View(basket); 6: } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } A careful debug confirmed that the basked.Products[0].Quantity showed the updated value and the ComputeTotals() method also returns the correct totals. But still when I passed this basket object, it ended up showing the old totals values only. I began playing a bit with the code and my first guess was that the input controls got their values from the ModelState object. For those who don’t know, the ModelState is a temporary storage area that ASP.NET MVC uses to retain incoming attempted values plus binding and validation errors. Also, the fact that input controls populate the values using data taken from: Previously attempted values recorded in the ModelState["name"].Value.AttemptedValue Explicitly provided value (<%= Html.TextBox("name", "Some value") %>) ViewData, by calling ViewData.Eval("name") FYI: ViewData dictionary takes precedence over ViewData's Model properties – read more here. These two indicators led to my guess. It took me quite some time, but finally I hit this post where Brad brilliantly explains why this is the preferred behavior. My guess was right and I, accordingly modified my code to reflect the following way: 1: [HttpPost] 2: public ActionResult Index(Basket basket) 3: { 4: // read the following posts to see why the ModelState 5: // needs to be cleared before passing it the view 6: // http://forums.asp.net/t/1535846.aspx 7: // http://forums.asp.net/p/1527149/3687407.aspx 8: if (ModelState.IsValid) 9: { 10: ModelState.Clear(); 11: } 12:   13: basket.Totals = ComputeTotals(basket.Products); 14: return View(basket); 15: } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } What this does is that in the case where your ModelState IS valid, it clears the dictionary. This enables the values to be read from the model directly and not from the ModelState. So the verdict is this: If you need to pass other parameters (like html attributes and the like) to your input control, use 1: <%= Html.TextBox(string.Format("Products[{0}].ID", i), Model.Products[i].Id) %> .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } Since, in EditorFor, there is no direct and simple way of passing this information to the input control. If you don’t have to pass any such ‘extra’ piece of information to the control, then go the EditorFor way. The code used in the post can be found here.

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  • [MINI HOW-TO] Redeem Pre-paid Zune Card Points for Zune Marketplace Media

    - by Mysticgeek
    If you don’t want to pay the monthly fee for a Zune Pass, one option is buying a pre-paid Zune card. Here we take a look at how to redeem the Zune card points so you can get music for your Zune or Zune HD. Of course the first thing you will need to do is buy a Zune card. You can find them for different amounts at most retail locations that sell Zune’s like Walmart, Best Buy…etc. When you purchase the card make sure the cashier activates it.   Now open up your Zune desktop software and sign in if you aren’t already. Go into Settings \ Account and under Microsoft Points click on Redeem Code. Now enter the code from the back of the card that you scratch off and hit Next. After entering in your code successfully it asks for your contact information, which seems odd considering you’re using a prepaid card. You may want to enter in a fictitious address and phone number if concerned about privacy…then click Next. The only thing you might want to enter in legitimately is your email address to get a confirmation email. You’re given a Thank you message… And back in your Account Settings you’ll see the points have been added. Now you can go shopping for music, videos, TV shows, and more at the Zune Marketplace. If you don’t want to give up your credit card info and pay the monthly fee for the Zune Pass, using prepaid card to purchase music as you go is a good alternative. Similar Articles Productive Geek Tips Update Your Zune Player SoftwareUnofficial Windows XP Themes Created by MicrosoftSweet Black Theme for Windows XPMake Windows XP Use a Custom Theme for the Classic Logon ScreenListen to Local FM Radio in Windows 7 Media Center TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox) OldTvShows.org – Find episodes of Hitchcock, Soaps, Game Shows and more Download Microsoft Office Help tab The Growth of Citibank

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  • Simple tips to design a Customer Journey Map

    - by Isabel F. Peñuelas
    “A model can abstract to a level that is comprehensible to humans, without getting lost in details.” -The Unified Modeling Language Reference Manual. Inception using Post-it, StoryBoards, Lego or Mindmaping Techniques The first step in a Customer Experience project is to describe customer interactions creating a customer journey map. Modeling is never easy, so to succeed on this effort, it is very convenient that your CX´s team have some “abstract thinking” skills. Besides is very helpful to consult a Business Service Design offered by an Interactive Agency to lead your inception process. Initially, you may start by a free discussion using post-it cards; storyboards; even lego or any other brainstorming technique you like. This will help you to get your mind into the path followed by the customer to purchase your product or to consume any business service you actually offer to your customers, or plan to offer in the near future. (from www.servicedesigntools.org) Colorful Mind Maps are very useful to document and share meeting ideas. Some Mind Maps software providers as ThinkBuzzan provide trial versions, and you will find more mindmapping options on this post by Mashable. Finally to produce a quick one, I do recommend Wise, an entirely online mindmaping service. On my view the best results in terms of communication will always come for an artistic hand-made drawing. Customer Experience Mind Map Example Making your first Customer Journey Map To add some more formalization to your thoughts, there is a wide offering for designing Customer Journey Maps. A Customer Map can be represented as an oriented graph in which another follows each step. The one below is the most simple Customer Journey you can draw. Nothing more than a couple of pictures, numbers and lines to design the customer steps sequence in the purchase process. Very simple Customer Journey for Social Mobile Shopping There are a lot of Customer Journey templates much more sophisticated available  in the Web using a variety of styles, as per example this one with a focus on underlining emotional experience, or this other worksheet template. Representing different interaction devices on the vertical axis, and touchpoints / requirements and existing gaps horizontally  is today´s most common format for Customer Journeys. From Customer Journey Maps to CX Technology Adoption Plans Once you have your map ready, you can start to identify the IT infrastructure requirements for your CXProject. By analyzing customer problems and improvement opportunities with maps, you will then identify the technology gaps and the new investment requirements in your IT infrastructure. Deeping step by step from the more abstract to the more concrete is the best guarantee to take the right IT investment decisions.  ¡Remember to keep your initial customer journey safe on your pocket in every one of your CX´s project meetings- that´s you map to success!

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  • How can I get my progress reviewed as a solo junior developer

    - by Oliver Hyde
    I am currently working for a 2 person company, as the solo primary developer. My boss gets the clients, mocks up some png design templates and hands them over to me. This system has been working fine and i'm really enjoying it. The types of projects I work on are for small - medium sized businesses and they usually want a CMS system. Developed from scratch i'll build a customised backend for the client to add/edit/remove categories, tags, products etc and then output them to the front end according to the design template handed to me. As time has gone on, the projects have increased in complexity, with shopping cart / ordering features and other common e-commerce type features. Again, this system has been working fine and i'm really enjoying it. My issue is my personal development as a programmer. I spend a lot of my spare time reading programming blogs, checking through stackexchange, reading suggested programming books (currently on 'The Pragmatic Programmer', really good so far), doing brain exercises (lumosity.com and khanacademy math problems), doing lots of physical exercise and other personal development type activities. I can't help but feel though, that I'm missing out on feedback, critique. My boss is great and never holds back on praise in regards to my work, but he unfortunately is either to busy to check my code, or to be honest, I don't think it's one of his specialties and so can't provide feedback. I want to know what i'm doing wrong and what i'm doing right. Should I be putting that much logic in the controller, am I modulating my code enough etc. So what I have done is developed a little 'Family Budgeting' app and tried to do it as cleanly and effectively as I currently know how. What i'm wanting to know is, is there somewhere I can submit this app, and have some seasoned developers provide feedback. It's not just a subsection of my code like 'codereview.stackexchange' appears to require, it's my entire workflow that I want critiqued. I know this is a lot to ask, and I expect the main advice given will be to look for a job within a team, which is certainly something I will look into later down the track, but for now I want to persist with my current employment situation, but just don't want to develop too many bad habits. Let me know if I can provide any further information to help clarify, or if this isn't the right place for this type of question I apologise in advance. Didn't want to use reddit as I felt this community fosters more well thought out responses.

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  • Victor Grazi, Java Champion!

    - by Tori Wieldt
    Congratulations to Victor Grazi, who has been made a Java Champion! He was nominated by his peers and selected as a Java Champion for his experience as a developer, and his work in the Java and Open Source communities. Grazi is a Java evangelist and serves on the Executive Committee of the Java Community Process, representing Credit Suisse - the first non-technology vendor on the JCP. He also arranges the NY Java SIG meetings at Credit Suisse's New York campus each month, and he says it has been a valuable networking opportunity. He also is the spec lead for JSR 354, the Java Money and Currency API. Grazi has been building real time financial systems in Java since JDK version 1.02! In 1996, the internet was just starting to happen, Grazi started a dot com called Supermarkets to Go, that provided an on-line shopping presence to supermarkets and grocers. Grazi wrote most of the code, which was a great opportunity for him to learn Java and UI development, as well as database management. Next, he went to work at Bank of NY building a trading system. He studied for Java certification, and he noted that getting his certification was a game changer because it helped him started to learn the nuances of the Java language. He has held other development positions, "You may have noticed that you don't get as much junk mail from Citibank as you used to - that is thanks to one of my projects!" he told us. Grazi joined Credit Suisse in 2005 and is currently Vice President on the central architecture team. Grazi is proud of his open source project, Java Concurrent Animated, a series of animations that visualize the functionality of the components in the java.util.concurrent library. "It has afforded me the opportunity to speak around the globe" and because of it, has discovered that he really enjoys doing public presentations. He is a fine addition to the Java Champions program. The Java Champions are an exclusive group of passionate Java technology and community leaders who are community-nominated and selected under a project sponsored by Oracle. Nominees are named and selected through a peer review process. Java Champions get the opportunity to provide feedback, ideas, and direction that will help Oracle grow the Java Platform. This interchange may be in the form of technical discussions and/or community-building activities with Oracle's Java Development and Developer Program teams.

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  • Going Inside the Store

    - by David Dorf
    Location was the first "killer-tech" for smartphones, and innovators have found several ways to use it. For retail, apps exist to find nearby stores, provide coupons, and give directions to the front door. But once you enter the store, location-finding ceases to work. That's because your location is usually found by finding GPS satellites in they sky, and the store's roof blocks the signal. But it won't take technology long to solve that problem. The first problem to solve is a lack of indoor maps. Navteq and others provide very accurate maps of the outdoors, enabling navigation for cars and pedestrians. Micello is building a business creating digital maps of indoor locations like malls, convention centers, office buildings. They have over 500 live maps, including maps of IKEA stores. They claim it took them only four hours to create a map of the Stanford Shopping Center in Palo Alto with its 1.4 million square feet and 140 retail stores. And within stores, retailers are producing more accurate plan-o-grams. I'm always impressed watching demos of our space planning from AVT. It uses CAD software to allow you to walk the virtual store and see products on the shelves. The second problem is being able to determine location inside the store so it can be overlayed on the map. There are several goals for this endeavor. Your smartphone might direct you straight to particular products, it might summon a sales associate to your location for immediate assistance, and it might send you coupons based on the aisle you're viewing. Companies like Nearbuy, ZuluTime, and Skyhook are working to master indoor location using a combination of GPS signals, WiFi, and cell tower positioning to calculate a location. (Skyhook calls this WPS, as depicted in the chart.) Today they can usually hit 10 meters accuracy, but that number is improving all the time. When it gets inside 3 meters some the goals mentioned earlier will be in easy reach. I for one can't wait until the time my iPhone leads me directly to the sprinkler heads in Lowes and Home Depot.

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  • How far is too far?

    - by David Dorf
    Previously I've talked about Safeway's personalized pricing as well as Target's use of analytics to learn about customers.  Then last week I read about Orbitz tailoring their hotel offers based on the browser used.  (Orbitz claims that Mac users are 40% more likely than PC users to book four- or five-star hotels.)  So just how far is too far when tailoring the retail experience? When most consumers read about these types of tactics, they tend to feel violated, as if someone was reading their personal diary.  Nobody wants to be tricked into buying things.  Walking into a grocery store and seeing crates of apples stacked high looks enticing, but the crates are just for display and the apples may be over a year old.  Even though its much cheaper to print markdown tags, many retailers manually write the price tags because consumers think they deal is better if the price is hand-written. The technology already exists to personalize prices and experiences for consumers.  People get upset thinking they paid more for something than a neighbor, but it already happens all the time with cars, flights, and the use of loyalty programs and coupons. There are many variables at play for any purchase.  They only difference is that the customer segments are getting smaller, sometimes reaching a size of one. There's two ways to look at this.  Retailers have always manipulated the environment to get consumers to buy more -- or -- Retailers are getting better at tuning the shopping experience for consumers.  I choose the latter, and so do most consumers by spending their money in the stores they like.  Consumers like to see fresh flowers at the entrance to the grocery store, and they like to see specials scrawled on chalkboards. The key is making sure that consumers benefit from the experience as well.  I'm willing to give up some personal information in exchange for discounts and more relevant marketing, and the next-generation of shoppers are even less concerned about privacy.  Retailers need to use all the tools available to differentiate their offers and connect with their customers. So if Orbitz wants to put three-star hotels at the top of the list for me because I'm using a PC, that's fine by me.

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  • Box2D Bicycle Wheels Motor Problem - Flash 2.1a

    - by Craig
    I have made a bicycle with Box2D using several polygons for the frame at different angles connected using weld joints, and I have revolute joints on the wheels with a motor. I have made some basic terrain (straight ground and a small ramp) and added keyboard input to control the bicycle with torque to balance it. All of this is done in with Box2D's Debug Draw. When the bicycle is on its back wheel but diagonally forward (kinda like this position - /) the motors just cause it go spinning backwards over when in reality it should either stay on its back wheel or go down onto both wheels. Here's my code the revolute joints: //Front Wheel Joint var frontWheelJointDef:b2RevoluteJointDef = new b2RevoluteJointDef(); frontWheelJointDef.Initialize(frontWheelBody, secondFrameBody, frontWheelBody.GetWorldCenter()); frontWheelJointDef.enableMotor=true; frontWheelJointDef.maxMotorTorque=10000; frontWheelJoint = _world.CreateJoint(frontWheelJointDef) as b2RevoluteJoint; //Rear Wheel Joint var rearWheelJointDef:b2RevoluteJointDef = new b2RevoluteJointDef(); rearWheelJointDef.Initialize(rearWheelBody, firstFrameBody, rearWheelBody.GetWorldCenter()); rearWheelJointDef.enableMotor=true; rearWheelJointDef.maxMotorTorque=10000; rearWheelJoint = _world.CreateJoint(rearWheelJointDef) as b2RevoluteJoint; And here's the relevant part of my update function: // up and down control wheels motor if (up) { motorSpeed-=0.5; } if (down) { motorSpeed += 0.5; } // left and right control cart torque if (left) { middleCentreFrameBody.ApplyTorque( -3); gearBody.ApplyTorque( -3); firstFrameBody.ApplyTorque( -3); secondFrameBody.ApplyTorque( -3); rearWheelToChainBody.ApplyTorque( -3); chainToFrontFrameBody.ApplyTorque( -3); topMiddleFrameBody.ApplyTorque( -3); } if (right) { middleCentreFrameBody.ApplyTorque( 3); gearBody.ApplyTorque( 3); firstFrameBody.ApplyTorque( 3); secondFrameBody.ApplyTorque( 3); rearWheelToChainBody.ApplyTorque( 3); chainToFrontFrameBody.ApplyTorque( 3); topMiddleFrameBody.ApplyTorque( 3); } // motor friction motorSpeed*=0.99; // motor max speed if (motorSpeed>100) { motorSpeed=100; } rearWheelJoint.SetMotorSpeed(motorSpeed); frontWheelJoint.SetMotorSpeed(motorSpeed); Any ideas what might be causing this? Thanks

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  • ArchBeat Link-o-Rama for 2012-04-05

    - by Bob Rhubart
    Webcast: Oracle Maximum Availability Architecture Best Practices event.on24.com Date: Thursday, April 12, 2012 Time: 10:00 AM PDT Oracle expert Tom Kyte discusses how Oracle’s Maximum Availability Architecture can help to minimize the costs and risk of downtime. Oracle Enterprise Manager Ops Center 12c Launch - Interactive Webcast and Live Chat www.oracle.com Thursday, April 12, 2012. 9 a.m. PT / 12 p.m. ET / 4 p.m. GMT. Speakers: Steve Wilson (VP Systems Management, Oracle) John Fowler (Exec VP Systems, Oracle) Brad Cameron (VP Development, Oracle Fusion Middleware) Bill Nesheim (VP Oracle Solaris) Dennis Reno (VP Customer Portal Experience, Oracle) Mike Wookey (Chief Architect, Oracle Enterprise Manager Ops Center) Prasad Pai (Sr Director, Oracle Enterprise Manager Ops Center) 2012 Real World Performance Tour Dates |Performance Tuning | Performance Engineering www.ioug.org Coming to your town: a full day of real world database performance with Tom Kyte, Andrew Holdsworth, and Graham Wood. Rochester, NY - March 8 Los Angeles, CA - April 30 Orange County, CA - May 1 Redwood Shores, CA - May 3 Oracle Technology Network Developer Day: MySQL - New York www.oracle.com Wednesday, May 02, 2012 8:00 AM – 4:30 PM Grand Hyatt New York 109 East 42nd Street, Grand Central Terminal New York, NY 10017 Webcast Series: Data Warehousing Best Practices event.on24.com April 19, 2012 - Best Practices for Workload Management of a Data Warehouse on Oracle Exadata May 10, 2012 - Best Practices for Extreme Data Warehouse Performance on Oracle Exadata How to create a Global Rule that stores a document’s folder path in a custom metadata field | Nicolas Montoya blogs.oracle.com An illustrated how-to from Oracle Fusion Middleware A-Team blogger Nicolas Montoya. Get Proactive with Fusion Middleware | Daniel Mortimer blogs.oracle.com Daniel Mortimer shows how to access "a one stop shop for navigating to proactive support material, tools, and communication channels related to Oracle Fusion Middleware." Build an enterprise on 'other peoples' work', via SOA and cloud | Joe McKendrick www.zdnet.com Are you down with OPW? Joe McKendrick's synopsis of a recent presentation by David Linthicum focuses on reuse. Oracle Fusion Middleware Security: Unsolicited login with OAM 11g | Chris Johnson fusionsecurity.blogspot.com Chris Johnson shows how to create a shopping cart login model using "plain old HTML." How to use the Human WorkFlow Web Services | Edwin Biemond biemond.blogspot.com Oracle ACE Edwin Biemond shows how to invoke two WorkFlow web services to query the Human task in Oracle SOA Suite with your own ordering and restrictions. Bad Practice Use Case for LOV Performance Implementation in ADF BC | Andrejus Baranovskis andrejusb.blogspot.com "If you want to learn something well, there is nothing better [than] to learn bad practices first," says Oracle ACE Director Andrejus Baranovskis. Thought for the Day "The best meetings get real work done. When your people learn that your meetings actually accomplish something, they will stop making excuses to be elsewhere." — Larry Constantine

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  • Commerce, Anyway You Want It

    - by David Dorf
    I believe our industry is finally starting to realize the importance of letting consumers determine how, when, and where to interact with retailers.  Over the last few months I've seen several articles discussing the importance of removing the barriers between existing channels. Paula Rosenblum of RSR first brought the term omni-channel to my attention back in September. She stated, "omni-channel retail isn’t the merging of channels – rather, it’s the use of all possible channels (present and future) to enhance the customer experience in a profitable way." I added to her thoughts in this blog posting in which I said, "For retailers to provide an omni-channel experience, there needs to be one logical representation of products, prices, promotions, and customers across all channels. The only thing that varies is the presentation of the content based on the delivery mechanism (e.g. shelf labels, mobile phone, web site, print, etc.) and often these mechanisms can be combined in various ways." More recently Brian Walker of Gartner suggested we stop using the term multi-channel and begin thinking more about consumer touch-points. "It is time for organizations to leave their channel-oriented ways behind, and enter the era of agile commerce--optimizing their people, processes and technology to serve today's empowered, ever-connected customers across this rapidly evolving set of customer touch points." Now Jason Goldberg, better known as RetailGeek, says we should start breaking down the channel silos by re-casting the VP of E-Commerce as the VP of Digital Marketing, and change his/her focus to driving sales across all channels using digital media. This logic is based on the fact that consumers switch between channels, or touch-points as Brian prefers, as part of their larger buying process. Today's smart consumer leverages the Web, mobile, and stores to provide the best shopping experience, so retailers need to make this easier. Regardless of what we call it, the key take-away is that "multi-channel" is not only an antiquated term but also an idea who's time has passed.  Today, retailers must look at e-commerce, m-commerce, f-commerce, catalogs, and traditional store sales collectively and through the consumers' eyes.  The goal is not to drive sales through each channel but rather to just drive sales -- using whatever method the customer prefers.  There really should be just one cart.

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  • Walmart's Mobile Self-Checkout

    - by David Dorf
    Reuters recently reported that Walmart was testing an iPhone-based self-checkout at a store near its headquarters.  Consumers scan items as they're placed in the physical basket, then the virtual basket is transferred to an existing self-checkout station where payment is tendered.  A very solid solution, but not exactly original. Before we go further, let's look at the possible cost savings for Walmart.  According to the article: Pushing more shoppers to scan their own items and make payments without the help of a cashier could save Wal-Mart millions of dollars, Chief Financial Officer Charles Holley said on March 7. The company spends about $12 million in cashier wages every second at its Walmart U.S. stores. Um, yeah. Using back-of-the-napkin math, I calculated Walmart's cashiers are making $157k per hour.  A more accurate statement would be saving $12M per year for each second saved on the average transaction time.  So if this self-checkout approach saves 2 seconds per transaction on average, Walmart would save $24M per year on labor.  Maybe.  Sometimes that savings will be used to do other tasks in the store, so it may not directly translate to less employees. When I saw this approach demonstrated in Sweden, there were a few differences, which may or may not be in Walmart's plans.  First, the consumers were identified based on their loyalty card.  In order to offset the inevitable shrink, retailers need to save on labor but also increase basket size, typically via in-aisle promotions.  As they scan items, retailers should target promos, and that's easier to do if you know some shopping history.  Last I checked, Walmart had no loyalty program. Second, at the self-checkout station consumers were randomly selected for an audit in which they must re-scan all the items just like you do at a typical self-checkout.  If you were found to be stealing, your ability to use the system can be revoked.  That's a tough one in the US, especially when the system goes wrong, either by mistake or by lying.  At least in my view, the Swedes are bit more trustworthy than the people of Walmart. So while I think the idea of mobile self-checkout has merit, perhaps its not right for Walmart.

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  • The State of the Internet -- Retail Edition

    - by David Dorf
    Over at Business Insider, there's a great presentation on the State of the Internet done in the Mary Meeker style.  Its 138 slides so I took the liberty of condensing it down to the 15 slides that directly apply to the retail industry.  However, I strongly recommend looking at the entire deck when you have time.  And while you're at it, Business Insider just launched a retail portal that's dedicated to retail industry content.  Please check it out as well.  My take-aways are below after the slide show. &amp;amp;amp;amp;lt;span id=&amp;amp;amp;amp;quot;XinhaEditingPostion&amp;amp;amp;amp;quot;&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;/span&amp;amp;amp;amp;gt; [Source: Business Insider] Here are a few things I took away from the statistics: Facebook and Twitter are in their infancy.  While all retailers should have social programs, search is still the driver and therefore should receive the lions share of investment.  Facebook referrals are up 92% year-over-year, but Google still does 80% of the referrals. E-commerce continues to grow at breakneck speed, but in-store commerce is still king. Stores are not showrooms yet.  And social commerce pure-plays like Gilt and Groupon are tiny but worthy of some attention. There are more smartphones than PCs on the internet, and the disparity will continue to grow. PC growth will be flat and Tablet use will continue to grow. Mobile accounts for 12% of all internet traffic. A quarter of smartphone sales come from China, so anyone with a presence there better have a strong mobile strategy. 38% of people have used their smartphone to make a purchase, and many use their smartphones inside stores.  Smartphones are a critical consumer tool for shopping. Mobile is starting to drive significant traffic to e-commerce sites, especially tablets.  Tablet strategies are crucial for retailers. Mobile payments from the likes of Paypal and Square are growing quickly.  It will be interesting to see how NFC plays in this area. Mobile operating systems are losing market share to iOS and Android.  I wonder in Microsoft can finally make a dent? The internet is being dominated by mobile devices, and retailers had better have a strong mobile strategy to meet consumer demand.

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  • Wireframing: A Day In the Life of UX Workshop at Oracle

    - by ultan o'broin
    The Oracle Applications User Experience team's Day in the Life (DITL) of User Experience (UX) event was run in Oracle's Redwood Shores HQ for Oracle Usability Advisory Board (OUAB) members. I was charged with putting together a wireframing session, together with Director of Financial Applications User Experience, Scott Robinson (@scottrobinson). Example of stunning new wireframing visuals we used on the DITL events. We put on a lively show, explaining the basics of wireframing, the concepts, what it is and isn't, considerations on wireframing tool choice, and then imparting some tips and best practices. But the real energy came when the OUAB customers and partners in the room were challenge to do some wireframing of their own. Wireframing is about bringing your business and product use cases to life in real UX visual terms, by creating a low-fidelity drawing to iterate and agree on in advance of prototyping and coding what is to be finally built and rolled out for users. All the best people wireframe. Leonardo da Vinci used "cartoons" on some great works, tracing outlines first and using red ochre or charcoal dropped through holes in the tracing parchment onto the canvas to outline the subject. (Image distributed under Wikimedia commons license) Wireframing an application's user experience design enables you to: Obtain stakeholder buy-in. Enable faster iteration of different designs. Determine the task flow navigation paths (in Oracle Fusion Applications navigation is linked with user roles). Develop a content strategy (readability, search engine optimization (SEO) of content, and so on) Lay out the pages, widgets, groups of features, and so on. Apply usability heuristics early (no replacement for usability testing, but a great way to do some heavy-lifting up front). Decide upstream which functional user experience design patterns to apply (out of the box solutions that expedite productivity). Assess which Oracle Application Development Framework (ADF) or equivalent technology components can be used (again, developer productivity is enhanced downstream). We ran a lively hands-on exercise where teams wireframed a choice of application scenarios using the time-honored tools of pen and paper. Scott worked the floor like a pro, pointing out great use of features, best practices, innovations, and making sure that the whole concept of wireframing, the gestalt, transferred. "We need more buttons!" The cry of the energized. Not quite. The winning wireframe session (online shopping scenario) from the Applications UX DITL event shown. Great fun, great energy, and great teamwork were evident in the room. Naturally, there were prizes for the best wireframe. Well, actually, prizes were handed out to the other attendees too! An exciting, slightly different aspect to delivery of this session made the wireframing event one of the highlights of the day. And definitely, something we will repeat again when we get the chance. Thanks to everyone who attended, contributed, and helped organize.

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  • Big Companies Influence Retail in 2010

    - by David Dorf
    From a retail industry perspective, 2010 will go down as the year mobile went mainstream, the economy recovered from the crash, and Facebook surpassed Google as the most influential online property. While the economy certainly had the biggest impact on the retail industry, a few big companies also exerted influence. Here's a rundown and a look back at 2010: Apple -- Steve Jobs and company continued to lead the mobile pack. Consumers are using their iPhones to shop, retailers are using the iPod Touch for mobile checkout, and both are embracing the iPad as the next wave of technology. The Next Technology from Apple Mobile Platforms in Retail Apple Stores, Touch2Systems, and the iPad Google -- Not to be outdone, Google's Android platform grew faster than Apple's, plus they support QRCodes natively and will probably beat Apple to NFC. Google Checkout, Product Search, and Boutiques.com continue to impact the e-commerce scene. Google Leverages Like.com Facebook -- While the movie The Social Network certainly made Facebook a household name, Connect, Places, and seeing the "like" button all over the Web really pushed Facebook everywhere. 2010 set the foundations for f-commerce. Facebook Participatory Promotions Crowd Savers What's the value of a Facebook fan? Step Aside Google Leveraging Social Networks for Retail Social Shopping at Nine West Groupon -- This newcomer executed on a simple concept flawlessly, making them the fasted company to reach $1B in revenue. (See cool chart from Silicon Alley Insider.) Google's offer of $5-6B wasn't enough, so now they are raising an additional $1B in funding, presumably to buy-up all the copycats across the globe. Changing the Way We Shop Amazon -- As if leading the e-commerce charge wasn't enough, Amazon shook things up with their purchase of Woot and release of their Price Checker mobile app. They continue to push boundaries with Kindle, and don't seem worried about the iPad at all. You Can't Win on Price Amazon Looks at Your Social Graph eBay -- Acquiring Skype didn't exactly work out, but eBay's purchase of PayPal and RedLaser are driving the company forward. They are still a major force. Bump the Bill Oracle, SAP, HP, IBM, and Cisco left their marks on the retail industry as well with various acquisitions and CxO shake-ups. We'll just have to wait and see what 2011 brings next.

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  • Traditional POS is Dead

    - by David Dorf
    Traditional POS is dead -- I've heard that one before. Here's an excerpt from Joe Skorupa's blog over at RIS where he relayed ten trends that were presented at NRF. 7. Mobile POS signals death of traditional POS. Shoppers don't love self-checkout, but they prefer it to long queues or dealing with associates. Fixed POS is expensive and bulky. Mobile POS frees floor space for other purposes and converts associates from being cashiers to being sales assistants that provide new levels of customer service and incremental basket sales. In addition to unplugging the POS, new alternatives are starting to take hold - thin client, POS as a service, and replacing POS software with e-commerce platforms. I'll grant that in some situations for some retailers there might be an opportunity to to ditch the traditional POS, but for the majority of retailers that's just not practical. Take it from a guy that had to wake up at 3am after every Thanksgiving to monitor POS systems across the US on Black Friday. If a retailer's website goes down on Black Friday, they will take a significant hit. If a retailer's chain-wide POS system goes down on Black Friday, that retailer will cease to exist. Mobile POS works great for Apple because the majority of purchases are one or two big-ticket items that don't involve cash. There's still a traditional POS in every store to fall back on (its just hidden). Try this at home: Choose your favorite e-commerce site and add an item to the cart while timing how long it takes. Now multiply that by 15 to represent the 15 items you might buy at store like Target. The user interface isn't optimized for bulk purchases, and that's how it should be. The webstore and POS are designed for different purposes. Self-checkout is a great addition to POS and so is mobile checkout. But they add capabilities to POS, not replace it. Centralized architectures, even those based in the cloud, are quite viable as long as there's resiliency in the registers. You cannot assume perfect access to the network, so a POS must always be able to sell regardless of connectivity. Clearly the different selling channels should be sharing common functionality. Things like calculating tax, accepting coupons, and processing electronic payments can be shared, usually through a service-oriented architecture. This lowers costs and providers greater consistency, both of which help retailers. On paper these technologies look really good and we should continue to push boundaries, but I'm not ready to call the patient dead just yet.

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  • The Softer Side of Customer Experience

    - by Christina McKeon
    It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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  • I didn't mean to become a database developer, but now I am. Should I stop or try to get better?

    - by pretlow majette
    20 years ago I couldn't afford even a cheap POS program when I opened my first surf shop in the Virgin Islands. I bought a copy of Paradox (remember that?) in 1990 and spent months in a back room scratching out a POS application. Over many iterations, including a switch to Access (2000)/SQL Server (2003), I built a POS and backoffice solution that runs four stores with multiple cash registers, a warehouse and office. Until recently, all my stores were connected to the same LAN (in a small shopping center) and performance wasn't an issue. Now that we've opened a location in the States that's changed. Connecting to my local server via the internet has slowed that locations application to a crawl. This is partly due to the slow and crappy dsl service we have in the Virgin Islands, and partly due to my less-than-professional code and sql. With other far-away stores in the works, I need a better solution. I like my application. My staff knows it well, and I'm not inclined to take on the expense of a proper commercial solution. So where does that leave me? I should probably host my sql online to sidestep the slow dsl here. I think I can handle cleaning up my SQL querries to speed that up a bit. What about Access? My version seems so old, but I don't like the newer versions with the 'ribbon'. There are so many options... Should I be learning Visual Studio with an eye on moving completely to the web? Will my VBA skills help me at all there? I don't have the luxury of a year at the keyboard to figure it out anymore. What about dotnetnuke, sharepoint, or lightswitch? They all seem like possibilities, but even understanding their capabilities is daunting. I'm pretty deep into it, but maybe I should bail and hire a consultant or programmer. That sounds expensive tho, and there's no guarantee there either... Any advice would be greatly appreciated. Or, if anybody is interested in buying a small chain of surf shops...

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  • Moms on Mobile: Are They Way Ahead of You?

    - by Mike Stiles
    You may have no idea how much and how fast moms are embracing mobile. Of all the demographics that can be targeted by marketers, moms have always been at or near the top of the list. And why not? They’re running households, they’re all over town, they’re making buying decisions, and they’re influencing family and friends. They, out of necessity, become masters of efficiency and time management. So when a technology tool, like mobile, comes along that assists with that efficiency and time management, we would obviously expect them to take advantage of it. So if it’s obvious, why are so many big, sophisticated brands left choking on the dust of moms who have zoomed past them in the adoption of mobile, and social on mobile? Let’s break down some hard truths as presented by a Mojiava report: -Moms spend 6.1 hours per day on average on their smartphones – more than magazines, TV or radio. -46% took action after seeing a mobile ad. -51% self-identify as “addicted” to their smartphone. -Households with an income of $25K-$50K have about the same mobile penetration among moms as those with incomes of $50K-$75K. So mobile is regarded as a necessity for middle-class moms. -Even moms without smartphones spend 2.5 hours on average per day on some connected mobile device. -Of moms with such devices, 9.8% have an iPad, 9.5% a Kindle and 5.7% an iPod Touch. -Of tablet-owning moms, 97% bought something using their tablet in the last month. -31% spend over 10 hours per week on their tablet, but less than 2 hours per week on their PCs. -62% of connected moms use shopping apps. -46% want to get info on their mobile while in a store. -Half of connected moms use social on their mobile. And they’re engaged. 81% are brand fans, 86% post updates, and 84% comment. If women and moms are one of your primary targets and you find yourself with no strong social channels where content is driving engagement and relationship-building, with sites not optimized for mobile, or with no tablet or smartphone apps, you have been solidly left behind by your customers and prospects. And their adoption of mobile and social on mobile is only exponentially speeding up, not slowing down. How much sense does it make when your customer is ready to act on your mobile ad, wants to user your iPad app to buy something from you, wants to be your fan on Facebook, wants to get messages and deals from you while they’re in your store…but you’re completely absent? I’ll help you cheat on the test by giving you the answer…no sense at all. Catch up to momma.

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