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  • Implement service layer in MVC

    - by Dan H
    We have a defined service layer hosted in WCF. We are now building a website that will need to use the services functionality. The website is being written in ASP.NET MVC 4 and I'm trying to decide how to reference the WCF service from the MVC app. It's a large complex website and it will be changing on a weekly basis. My first reaction is to abstract out the service references (About 7 services on this one WCF host) and create a service ref facade library with which the website interacts. But, I don't know exactly how to use the service facade in MVC. I'm starting to think the Models will be responsible for it because when the controller gets a model, that model should call the service (if needed) and return what the controller asked. I'm trying to avoid having the MVC app know details of the service references. So, I could have a model factory that creates whatever model the controllers need and they can use the service facade to accomplish it. Is this a good plan, or am I off track?

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  • SharePoint 2010 Service Pack 1

    - by Ricardo Peres
    Install updates by this order: SharePoint Foundation 2010 SP1 SharePoint Foundation 2010 Language Packs SP1 SharePoint Server 2010 SP1 SharePoint Server 2010 SP1 Language Packs SP1 June 2011 Cumulative Update After installing any of these packages, run the SharePoint 2010 Products Configuration Wizard. Also, you may want to read this: Service Pack 1 (SP1) for Microsoft SharePoint Foundation 2010 and Microsoft SharePoint Server 2010 (white paper) Description of SharePoint Server 2010 SP1

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  • "Building on a Solid Foundation"

    Designing the right IT infrastructure is a critical part of ensuring application availability and performance. See how companies rely on an Oracle grid infrastructure—including Oracle Database and Oracle Real Application Clusters—to provide a solid yet flexible base for their applications.

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  • CRM Evolution 2014: Mediocrity is the New Horrible in Customer Service

    - by Tuula Fai
    "Mediocrity is the new horrible in customer service," Blair McHaney, Gold's Gym Almost everyone knows that customers' expectations have risen. But, after listening to two days of presentations at CRM Evolution, I think it’s more accurate to say that customers' expectations have skyrocketed. Fortunately, most companies have gotten the message and are taking their customer service to a higher level. For those who've been hesitant to 'boldly go where their customer service organization has not gone before,' take heart. I’ve got some statistics that will encourage you to take those first few steps. Why should I change? By engaging customers online, ancestry.com achieved a 99.5% customer satisfaction score (CSAT) while improving retention and saving millions on greater efficiency, including a 38%-50% drop in inbound calls and emails.1 By empowering employees to delight customers, Gold’s Gym achieved a 77.5% Net Promoter Score (NPS) and 22% customer churn rate. No small feat when you consider the industry averages are 40% NPS and 45% churn.2 By adapting quickly to social media, brands like Verizon have benefited from social community members spending 2.5x-10x more than average customers.3 ‘The fierce urgency of now’ is upon us in customer service. You can take your customer service to a higher level! To find out more, click here CRM Evolution Customer Service Experience Footnotes: 1. Arvindh Balakrishnan, Is Your Customer Service Modern?2. Blair McHaney, Wire Your Organization with Customer Feedback3. Becky Carroll, The Power of Communities for Improving the Service Experience and Building Advocates

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  • Keyword Research - The Foundation For Your Website!

    With the proliferation of the use of the Internet as a form of marketing, it is so important to be familiar with the common terms and practices used in this new marketing medium in order to be in the loop. Keyword research is the use of search engine optimization experts in finding out what keywords are popularly used by Internet users when they use search engines to obtain information.

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  • Any suggested approaches to track bugs/defects?

    - by deostroll
    What is the best way to track defect sources in tfs? We have various teams for a project like the vulnerability team, the customer, pre-sales, etc. We give a build and these teams independently test it. They do not have access to our tfs system. So they usually send in their defects via email. It will usually be send in an excel format. Our testing team takes these up and logs them into tfs. Sometimes they modify the original defect description (in excel) and add the expected/actual results. Sometimes they miss to cite the source. I am talking about managing the various sources as such. Is there a way we can add these sources into tfs, and actually link this particular source with the defects, with individual comments associated with them (saying where in the source we can find the actual material for the defect). Edit: I don't know if there is a way to manage various sources. Consider this: the vulnerability assessment team has come out with defects/suggestions. They captured it into an excel and passed that on to the testing team (in my case). The testing team takes the responsibility of elaborating the defect and logging it in tfs. Now say that the excel has come with 20 defect items. This is my source. (It answers the question where did this defect come from). So ultimately when I am looking at a bug I know from where it came from - I'll ultimately be looking at the email sent from the VA team which has the excel or the excel file itself sent by the VA team. It may be one of the 20 items in that excel. How should the tester link to this source just once? On the contrary, it does not make sense for the tester to attach the same excel 20 times (i.e. attach the same excel for the 20 defects while logging it into tfs) right? I hope you get my point.

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  • Debugging Windows Service Timeout Error 1053

    - by Joe Mayo
    If you ever receive an Error 1053 for a timeout when starting a Windows Service you've written, the underlying problem might not have anything to do with a timeout.  Here's the error so you can compare it to what you're seeing: --------------------------- Services --------------------------- Windows could not start the Service1 service on Local Computer.   Error 1053: The service did not respond to the start or control request in a timely fashion. --------------------------- OK   --------------------------- Searching the Web for a solution to this error in your Windows Service will result in a lot of wasted time and advice that won't help.  Sometimes you might get lucky if your problem is exactly the same as someone else's, but this isn't always the case.  One of the solutions you'll see has to do with a known error on Windows Server 2003 that's fixed by a patch to the .NET Framework 1.1, which won't work.  As I write this blog post, I'm using the .NET Framework 4.0, which is a tad bit past that timeframe. Most likely, the basic problem is that your service is throwing an exception that you aren't handling.  To debug this, wrap your service initialization code in a try/catch block and log the exception, as shown below: using System; using System.Diagnostics; using System.ServiceProcess; namespace WindowsService { static class Program { static void Main() { try { ServiceBase[] ServicesToRun; ServicesToRun = new ServiceBase[] { new Service1() }; ServiceBase.Run(ServicesToRun); } catch (Exception ex) { EventLog.WriteEntry("Application", ex.ToString(), EventLogEntryType.Error); } } } } After you uninstall the old service, redeploy the service with modifications, and receive the same error message as above; look in the Event Viewer/Application logs.  You'll see what the real problem is, which is the underlying reason for the timeout. Joe

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  • Custom Team Build Template for Microsoft Dynamics NAV in TFS 2010

    - by ssmantha
    To cook this recipe you need the following ingredients: 1) An installation of TFS 2010 Team Build Service on a server 2) Visual Studio 2010 for cooking 3) Use the following Hints on the web: a)  http://www.codeproject.com/KB/library/AutoupateNAV.aspx – use this wrapper to perform the basic tasks b) http://www.richard-banks.org/2010/11/how-to-build-linux-code-with-tfs-2010.html – for ideas on how to customize the build templates   And finally lot of patience and luck, took me about 120 failed builds to get the first one right!!   Please feel free to ask questions, I would be happy to help!!

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  • SQL Azure Federations and Semantic Search by the SQL product team in London tonight (Monday)

    - by simonsabin
    Don’t forget that tonight we have Michael Rys from the SQL Server Product Team presenting on the Federation support coming to SQL Azure and the Semantic search coming in SQL Server Denali. This is a must attend evening for anyone that is serious about scaling SQL or doing search in SQL Server. Michael also has a few other hats including Microsoft’s representative on the W3C XML Query Working Group. To register go to http://sqlsocial20110613.eventbrite.com/   Ps Beer and Pizza will be laid on...(read more)

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  • best way to "introduce" OOP/OOD to team of experienced C++ engineers

    - by DXM
    I am looking for an efficient way, that also doesn't come off as an insult, to introduce OOP concepts to existing team members? My teammates are not new to OO languages. We've been doing C++/C# for a long time so technology itself is familiar. However, I look around and without major infusion of effort (mostly in the form of code reviews), it seems what we are producing is C code that happens to be inside classes. There's almost no use of single responsibility principle, abstractions or attempts to minimize coupling, just to name a few. I've seen classes that don't have a constructor but get memset to 0 every time they are instantiated. But every time I bring up OOP, everyone always nods and makes it seem like they know exactly what I'm talking about. Knowing the concepts is good, but we (some more than others) seem to have very hard time applying them when it comes to delivering actual work. Code reviews have been very helpful but the problem with code reviews is that they only occur after the fact so to some it seems we end up rewriting (it's mostly refactoring, but still takes lots of time) code that was just written. Also code reviews only give feedback to an individual engineer, not the entire team. I am toying with the idea of doing a presentation (or a series) and try to bring up OOP again along with some examples of existing code that could've been written better and could be refactored. I could use some really old projects that no one owns anymore so at least that part shouldn't be a sensitive issue. However, will this work? As I said most people have done C++ for a long time so my guess is that a) they'll sit there thinking why I'm telling them stuff they already know or b) they might actually take it as an insult because I'm telling them they don't know how to do the job they've been doing for years if not decades. Is there another approach which would reach broader audience than a code review would, but at the same time wouldn't feel like a punishment lecture? I'm not a fresh kid out of college who has utopian ideals of perfectly designed code and I don't expect that from anyone. The reason I'm writing this is because I just did a review of a person who actually had decent high-level design on paper. However if you picture classes: A - B - C - D, in the code B, C and D all implement almost the same public interface and B/C have one liner functions so that top-most class A is doing absolutely all the work (down to memory management, string parsing, setup negotiations...) primarily in 4 mongo methods and, for all intents and purposes, calls almost directly into D. Update: I'm a tech lead(6 months in this role) and do have full support of the group manager. We are working on a very mature product and maintenance costs are definitely letting themselves be known.

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  • Getting Along Within a Team or on a Project

    There are many factors which can contribute to conflicts: differing personalities, styles, and working long hours together can all add up to a blow up. If it&#146;s your team who is at each other&#146;s throats and you are the project manager; getting involved can be disastrous if you aren't careful!

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  • Master Data Management – A Foundation for Big Data Analysis

    - by Manouj Tahiliani
    While Master Data Management has crossed the proverbial chasm and is on its way to becoming mainstream, businesses are being hammered by a new megatrend called Big Data. Big Data is characterized by massive volumes, its high frequency, the variety of less structured data sources such as email, sensors, smart meters, social networks, and Weblogs, and the need to analyze vast amounts of data to determine value to improve upon management decisions. Businesses that have embraced MDM to get a single, enriched and unified view of Master data by resolving semantic discrepancies and augmenting the explicit master data information from within the enterprise with implicit data from outside the enterprise like social profiles will have a leg up in embracing Big Data solutions. This is especially true for large and medium-sized businesses in industries like Retail, Communications, Financial Services, etc that would find it very challenging to get comprehensive analytical coverage and derive long-term success without resolving the limitations of the heterogeneous topology that leads to disparate, fragmented and incomplete master data. For analytical success from Big Data or in other words ROI from Big Data Investments, businesses need to acquire, organize and analyze the deluge of data to make better decisions. There will need to be a coexistence of structured and unstructured data and to maintain a tight link between the two to extract maximum insights. MDM is the catalyst that helps maintain that tight linkage by providing an understanding about the identity, characteristics of Persons, Companies, Products, Suppliers, etc. associated with the Big Data and thereby help accelerate ROI. In my next post I will discuss about patterns for co-existing Big Data Solutions and MDM. Feel free to provide comments and thoughts on above as well as Integration or Architectural patterns.

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  • Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

    - by Charles Knapp
    The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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  • Google I/O 2012 - Meet the Go Team

    Google I/O 2012 - Meet the Go Team Andrew Gerrand , Rob Pike The Go programming language is an open source project to make programmers more productive. Go is expressive, concise, clean, and efficient. It's a fast, statically typed, compiled language that feels like a dynamically typed, interpreted language. In this fireside chat, Have your Go questions answered by the gophers themselves. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 168 11 ratings Time: 01:00:29 More in Science & Technology

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  • Stream Insight product team come to London

    - by simonsabin
    The Stream Insight team (one of the new features in SQL Server 2008 R2) is coming to London and will be presenting at a SQL Social event on the 9th June. For more details go to the website http://sqlsocial.com/Events.aspx Places are restricted so please register quick if you want to attend. Microsoft will also be announcing a $10,000 competition whilst they are here so make sure you come along especially if you work in banking. For more details go to http://sqlsocial.com/Events.aspx...(read more)

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  • Team Development: Web Designing - Templates

    - by flashcorp
    Anyone here got some experience on designing a web template collaboratively? Me and my team are going to design a web page, a responsive site. I'm a little confused about how we will going to share the tasks? example WebDesigner1 is going to design the header and WebDesigner2 is going to design the footer? looks like its going to be hard and unorganized specially when using version controls.. any tips please?

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