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• Upgrading Team Foundation Server 2008 to 2010

  - by Martin Hinshelwood

  I am sure you will have seen my posts on upgrading our internal Team Foundation Server from TFS2008 to TFS2010 Beta 2, RC and RTM, but what about a fresh upgrade of TFS2008 to TFS2010 using the RTM version of TFS. One of our clients is taking the plunge with TFS2010, so I have the job of doing the upgrade. It is sometimes very useful to have a team member that starts work when most of the Sydney workers are heading home as I can do the upgrade without impacting them. The down side is that if you have any blockers then you can be pretty sure that everyone that can deal with your problem is asleep I am starting with an existing blank installation of TFS 2010, but Adam Cogan let slip that he was the one that did the install so I thought it prudent to make sure that it was OK. Verifying Team Foundation Server 2010 We need to check that TFS 2010 has been installed correctly. First, check the Admin console and have a root about for any errors. Figure: Even the SQL Setup looks good. I don’t know how Adam did it! Backing up the Team Foundation Server 2008 Databases As we are moving from one server to another (recommended method) we will be taking a backup of our TFS2008 databases and resorting them to the SQL Server for the new TFS2010 Server. Do not just detach and reattach. This will cause problems with the version of the database. If you are running a test migration you just need to create a backup of the TFS 2008 databases, but if you are doing the live migration then you should stop IIS on the TFS 2008 server before you backup the databases. This will stop any inadvertent check-ins or changes to TFS 2008. Figure: Stop IIS before you take a backup to prevent any TFS 2008 changes being written to the database. It is good to leave a little time between taking the TFS 2008 server offline and commencing the upgrade as there is always one developer who has not finished and starts screaming. This time it was John Liu that needed 10 more minutes to make his changes and check-in, so I always give it 30 minutes and see if anyone screams. John Liu [SSW] said:   are you doing something to TFS :-O MrHinsh [SSW UK][VS ALM MVP] said:   I have stopped TFS 2008 as per my emails John Liu [SSW] said:   haven't finish check in @_@   can we have it for 10mins? :) MrHinsh [SSW UK][VS ALM MVP] said:   TFS 2008 has been started John Liu [SSW] said:   I love you! -IM conversation at TFS Upgrade +25 minutes After John confirmed that he had everything done I turned IIS off again and made a cup of tea. There were no more screams so the upgrade can continue. Figure: Backup all of the databases for TFS and include the Reporting Services, just in case.   Figure: Check that all the backups have been taken Once you have your backups, you need to copy them to your new TFS2010 server and restore them. This is a good way to proceed as if we have any problems, or just plain run out of time, then you just turn the TFS 2008 server back on and all you have lost is one upgrade day, and not 10 developer days. As per the rules, you should record the number of files and the total number of areas and iterations before the upgrade so you have something to compare to: TFS2008 File count: Type Count 1 1845 2 15770 Areas & Iterations: 139 You can use this to verify that the upgrade was successful. it should however be noted that the numbers in TFS 2010 will be bigger. This is due to some of the sorting out that TFS does during the upgrade process. Restore Team Foundation Server 2008 Databases Restoring the databases is much more time consuming than just attaching them as you need to do them one at a time. But you may be taking a backup of an operational database and need to restore all your databases to a particular point in time instead of to the latest. I am doing latest unless I encounter any problems. Figure: Restore each of the databases to either a latest or specific point in time.     Figure: Restore all of the required databases Now that all of your databases are restored you now need to upgrade them to Team Foundation Server 2010. Upgrade Team Foundation Server 2008 Databases This is probably the easiest part of the process. You need to call a fire and forget command that will go off to the database specified, find the TFS 2008 databases and upgrade them to 2010. During this process all of the 6 main TFS 2008 databases are merged into the TfsVersionControl database, upgraded and then the database is renamed to TFS_[CollectionName]. The rename is only the database and not the physical files, so it is worth going back and renaming the physical file as well. This keeps everything neat and tidy. If you plan to keep the old TFS 2008 server around, for example if you are doing a test migration first, then you will need to change the TFS GUID. This GUID is unique to each TFS instance and is preserved when you upgrade. This GUID is used by the clients and they can get a little confused if there are two servers with the same one. To kick of the upgrade you need to open a command prompt and change the path to “C:\Program Files\Microsoft Team Foundation Server 2010\Tools” and run the “import” command in  “tfsconfig”. TfsConfig import /sqlinstance:<Previous TFS Data Tier>                  /collectionName:<Collection Name>                  /confirmed Imports a TFS 2005 or 2008 data tier as a new project collection. Important: This command should only be executed after adequate backups have been performed. After you import, you will need to configure portal and reporting settings via the administration console. EXAMPLES -------- TfsConfig import /sqlinstance:tfs2008sql /collectionName:imported /confirmed TfsConfig import /sqlinstance:tfs2008sql\Instance /collectionName:imported /confirmed OPTIONS: -------- sqlinstance         The sql instance of the TFS 2005 or 2008 data tier. The TFS databases at that location will be modified directly and will no longer be usable as previous version databases.  Ensure you have back-ups. collectionName      The name of the new Team Project Collection. confirmed           Confirm that you have backed-up databases before importing. This command will automatically look for the TfsIntegration database and verify that all the other required databases exist. In this case it took around 5 minutes to complete the upgrade as the total database size was under 700MB. This was unlike the upgrade of SSW’s production database with over 17GB of data which took a few hours. At the end of the process you should get no errors and no warnings. The Upgrade operation on the ApplicationTier feature has completed. There were 0 errors and 0 warnings. As this is a new server and not a pure upgrade there should not be a problem with the GUID. If you think at any point you will be doing this more than once, for example doing a test migration, or merging many TFS 2008 instances into a single one, then you should go back and rename the physical TfsVersionControl.mdf file to the same as the new collection. This will avoid confusion later down the line. To do this, detach the new collection from the server and rename the physical files. Then reattach and change the physical file locations to match the new name. You can follow http://www.mssqltips.com/tip.asp?tip=1122 for a more detailed explanation of how to do this. Figure: Stop the collection so TFS does not take a wobbly when we detach the database. When you try to start the new collection again you will get a conflict with project names and will require to remove the Test Upgrade collection. This is fine and it just needs detached. Figure: Detaching the test upgrade from the new Team Foundation Server 2010 so we can start the new Collection again. You will now be able to start the new upgraded collection and you are ready for testing. Do you remember the stats we took off the TFS 2008 server? TFS2008 File count: Type Count 1 1845 2 15770 Areas & Iterations: 139 Well, now we need to compare them to the TFS 2010 stats, remembering that there will probably be more files under source control. TFS2010 File count: Type Count 1 19288 Areas & Iterations: 139 Lovely, the number of iterations are the same, and the number of files is bigger. Just what we were looking for. Testing the upgraded Team Foundation Server 2010 Project Collection Can we connect to the new collection and project? Figure: We can connect to the new collection and project.   Figure: make sure you can connect to The upgraded projects and that you can see all of the files. Figure: Team Web Access is there and working. Note that for Team Web Access you now use the same port and URL as for TFS 2010. So in this case as I am running on the local box you need to use http://localhost:8080/tfs which will redirect you to http://localhost:8080/tfs/web for the web access. If you need to connect with a Visual Studio 2008 client you will need to use the full path of the new collection, http://[servername]/tfs/[collectionname] and this will work with all of your collections. With Visual Studio 2005 you will only be able to connect to the Default collection and in both VS2008 and VS2005 you will need to install the forward compatibility updates. Visual Studio Team System 2005 Service Pack 1 Forward Compatibility Update for Team Foundation Server 2010 Visual Studio Team System 2008 Service Pack 1 Forward Compatibility Update for Team Foundation Server 2010 To make sure that you have everything up to date, make sure that you run SSW Diagnostics and get all green ticks. Upgrade Done! At this point you can send out a notice to everyone that the upgrade is complete and and give them the connection details. You need to remember that at this stage we have 2008 project upgraded to run under TFS 2010 but it is still running under that same process template that it was running before. You can only “enable” 2010 features in a process template you can’t upgrade. So what to do? Well, you need to create a new project and migrate things you want to keep across. Souse code is easy, you can move or Branch, but Work Items are more difficult as you can’t move them between projects. This instance is complicated more as the old project uses the Conchango/EMC Scrum for Team System template and I will need to write a script/application to get the work items across with their attachments in tact. That is my next task! Technorati Tags: TFS 2010,TFS 2008,VS ALM

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• Unofficial Prep guide for TS: Microsoft Lync Server 2010, Configuring (70-664)

  - by Enrique Lima

  Managing Users and Client Access (20 percent)   Objective Materials Configure user accounts http://technet.microsoft.com/en-us/library/gg182543.aspx Deploy and maintain clients http://technet.microsoft.com/en-us/library/gg412773.aspx Configure conferencing policies http://technet.microsoft.com/en-us/library/gg182561.aspx Configure IM policies http://technet.microsoft.com/en-us/library/gg182558.aspx Deploy and maintain Lync Server 2010 devices http://technet.microsoft.com/en-us/library/gg412773.aspx Resolve client access issues http://technet.microsoft.com/en-us/library/gg398307.aspx   Configuring a Lync Server 2010 Topology (21 percent)   Objective Materials Prepare to deploy a topology http://technet.microsoft.com/en-us/library/gg398630.aspx Configure Lync Server 2010 by using Topology Builder http://technet.microsoft.com/en-us/library/gg398420.aspx Configure role-based access control in Lync Server 2010 http://technet.microsoft.com/en-us/library/gg412794.aspx http://technet.microsoft.com/en-us/library/gg425917.aspx Configure a location information server http://technet.microsoft.com/en-us/library/gg398390.aspx Configure server pools for load balancing http://technet.microsoft.com/en-us/library/gg398827.aspx   Configuring Enterprise Voice (19 percent)   Objective Materials Configure voice policies http://technet.microsoft.com/en-us/library/gg398450.aspx Configure dial plans http://technet.microsoft.com/en-us/library/gg398922.aspx Manage routing http://technet.microsoft.com/en-us/library/gg425890.aspx http://technet.microsoft.com/en-us/library/gg182596.aspx Configure Microsoft Exchange Unified Messaging integration http://technet.microsoft.com/en-us/library/gg398768.aspx Configure dial-in conferencing http://technet.microsoft.com/en-us/library/gg398600.aspx Configure call admission control http://technet.microsoft.com/en-us/library/gg520942.aspx Configure Response Group Services (RGS) http://technet.microsoft.com/en-us/library/gg398584.aspx Configure Call Park and Unassigned Number http://technet.microsoft.com/en-us/library/gg399014.aspx http://technet.microsoft.com/en-us/library/gg425944.aspx Manage a Mediation Server pool and PSTN Gateway http://technet.microsoft.com/en-us/library/gg412780.aspx   Configuring Lync Server 2010 for External Access (19 percent)   Objective Materials Configure Edge Services http://technet.microsoft.com/en-us/library/gg398918.aspx Configure a firewall http://technet.microsoft.com/en-us/library/gg425882.aspx Configure a reverse proxy http://technet.microsoft.com/en-us/library/gg425779.aspx   Monitoring and Maintaining Lync Server 2010 (21 percent)   Objective Materials Back up and restore Lync Server 2010 http://technet.microsoft.com/en-us/library/gg412771.aspx Configure monitoring and archiving http://technet.microsoft.com/en-us/library/gg398199.aspx http://technet.microsoft.com/en-us/library/gg398507.aspx http://technet.microsoft.com/en-us/library/gg520950.aspx http://technet.microsoft.com/en-us/library/gg520990.aspx Implement troubleshooting tools http://technet.microsoft.com/en-us/library/gg425800.aspx Use PowerShell to test Lync Server 2010 http://technet.microsoft.com/en-us/library/gg398474.aspx

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• Loading the Cache from the Business Application Server

  - by ACShorten

  By default, the Web Application server will directly connect to the Database to load its cache at startup time. Customers, who implement the product installation in distributed mode, where the Web Application Server and Business Application Server are deployed separately, may wish to prevent the Web Application Server to connect to the database directly. Installation of the product in distributed mode was introduced in Oracle Utilities Application Framework V2.2. In the Advanced Web Application Server configuration, it is possible to set the Create Simple Web Application Context (WEBAPPCONTEXT) to true to force the Web Application Server to load its cache via the Business Application rather than direct loading. The value of false will retain the default behavior of allowing the Web Application Server to connect directly to the database at startup time to load the cache. The value of true will load the cache data via direct calls to the Business Application Server, which can cause a slight delay in the startup process to cater for the architecture load rather than the direct load. The impact of the settings is illustrated in the figure below:                             When setting this value to true, the following properties files should be manually removed prior to executing the product: $SPLEBASE/etc/conf/root/WEB-INF/classes/hibernate.properties $SPLEBASE/splapp/applications/root/WEB-INF/classes/hibernate.properties Note: For customers who are using a local installation, where the Web Application Server and Business Application Server are combined in the deployed server, it is recommended to set this parameter to false, the default, unless otherwise required. This facility is available for Oracle Utilities Application Framework V4.1 in Group Fix 3 (via Patch 11900153) and Patch 13538242 available from My Oracle Support.

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• Showing content from pages at different URL's (masking), possibly with .htaccess

  - by zigojacko

  If I have URL's like:- domain.com/category/widgets/filter/blue domain.com/category/widgets/filter/red And it is pretty difficult to reconstruct them to something like:- domain.com/category/blue-widgets domain.com/category/red-widgets Is there any way at all that I can use URL rewrites or anything else with .htaccess or on the server to display the URL's as the domain.com/category/blue-widgets on the domain.com/category/widgets/filter/blue page? I've looked into masking URL's but got nowhere and this has been something bugging me for almost 6 months now. Is there any way to achieve what I want to do? FYI: This is a Magento website and the above process, I am wanting to implement for potentially hundreds of URL's. Edit To respond to @kkugelmann's answer:- I couldn't get your proposed RewriteRule to make a difference at all in the .htaccess file so I started testing a few things in this .htaccess tester:- The proposed RewriteRule didn't work in this tester:- However, the following did:- But adding any of these RewriteRule's into the website's .htaccess file did not rewrite the URL at all... Edit2 By the way, if I add [R=301,L] to the end of the URL rewrite rule, it does actually then rewrite the rule, but of course 301 redirects it as well which is unwanted behaviour. Edit3 I found another question with the same issue... And an accepted answer that solved the problem which seemed to be something to do with using mod_proxy and the [P] tag on the rule (if I try this, the page 404's).

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• session management: verifying a user's log-in state

  - by good_computer

  I am storing sessions in my database. Everytime a user logs in, I create a new row corresponding to the new session, generate a new session id and send it as a cookie to the browser. My session data looks something like this: { 'user_id': 1234 'user_name': 'Sam' ... } When a request comes, I check whether a cookie with a session id is sent. If it is, I fetch session data from my database (or memcache) corresponding to that session id. When the user logs out, I remove the session data from my database (and memcache), and delete the cookie from the user's browser too. Notice that in my session data, I don't have something like logged_in: true. This is because if I find a session record in the database (or memcache) I deduce that the user is logged in, and if there is no session record found, the user is not logged in. My question is: is this the right approach? Should I have a logged_in key in my session data? Is there any possibility that a session record may be present on the server where the corresponding user is actually NOT logged in? Are there any security implications in having or not having such a key?

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• Now Released: "Oracle WebLogic Server 12c: Administration I" Certification Exam (1Z0-133)

  - by Brandye Barrington

  Oracle Certification is pleased to announce the production release of the Oracle WebLogic Server 12c: Administration I Certification Exam (1Z0-133). Passing this exam results in the "Oracle Certified Associate (OCA) - Oracle WebLogic Server 12c Administrator" certification. Oracle WebLogic Server sets the industry standard for Java application servers, and the "Oracle Certified Associate (OCA) - Oracle WebLogic Server 12c Administrator" certification sets the standard for WLS administrators. Obtaining this certification proves that you have the skills to set up server environments, tune performance and troubleshoot with confidence and raises the bar for your peers.  While training is not required for certification, the Oracle WebLogic Server 12c: Administration I course from Oracle University, can expedite you towards your certification - helping you gain the skills and knowledge to increase the performance and scalability of your organization’s applications and services with the #1 application server. Becoming certified gives you a competitive edge through proven expertise. The Oracle WebLogic Server 12c: Administration I exam (1Z0-133) is now available in production. Get all preparation details, including exam objectives, number of questions, time allotments, and pricing on the Oracle Certification website. Register now for exam 1Z0-133 at www.pearsonvue.com/oracle. QUICK LINKS: Certification Track: Oracle Certified Associate (OCA) - Oracle WebLogic Server 12c Administrator Certification Exam: Oracle WebLogic Server 12c: Administration I Certification Exam (1Z0-133) Recommended Training: Oracle WebLogic Server 12c: Administration I Register Now: Pearson VUE

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• what web based tool, to allow a non-technical user to manage authorized keys files on a Linux (fedora/centos/ubuntu/debian) server

  - by Tom H

  (Edit: clarification below) We have a number of groups of developers that change frequently, and a security policy to require individual logins to servers using rsa or dsa public keys, which is achieved via the standard method of adding id_dsa.pub to their authorized keys file. I am using chef to sync the user accounts across machines, however our previous method of using webmin to manage the user passwords is not designed for key based auth, and hence is not easy to use for non-technical users. The developers are logging in from the WAN using ssh, they can either provide their own key, or an administrator will send them a private key. The development machines are located in the cloud and we have a single server available to host the master set of accounts. Obviously I could deploy ldap or other centralised authentication system, but that seems a bit over blown when webmin worked well for the simple case. It is easy to achieve synchronised users, groups and passwords across a bunch of low security development boxes using webmin clustered users and groups. However looking at the currently installed webmin it is not so easy to create the authorized keys as it is to create user accounts and passwords. (its possible, but its not easy - some functionality is in the usermin module, or would required some tedious steps) Ideally I'd like a web interface that is pretty much dedicated to creating users and groups, and can generate key pairs on the fly, and can accepted pasted in public keys to add to the users authorized keys file. If the tool sync'ed the users and keys as well, that would be great, but I can use chef to do that part if the accounts are created correctly on the "master" server.

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• SQLAuthority News – List of Master Data Services White Paper

  - by pinaldave

  Since my TechEd India 2010 presentation I am very excited with SQL Server 2010 MDS. I just come across very interesting white paper on Microsoft site related to this subject. Here is the list of the same and location where you can download them. They are all written by Top Experts at Microsoft. Master Data Management from a Business Perspective - Download a PDF version or an XPS version Master Data Management from a Technical Perspective - Download a PDF version or an XPS version Bringing Master Data Management to the Stakeholders - Download a PDF version or an XPS version Implementing a Phased Approach to Master Data Management - Download a PDF version or an XPS version SharePoint Workflow Integration with Master Data Services - Read it here. Reference : Pinal Dave (http://blog.SQLAuthority.com) Filed under: SQL, SQL Authority, SQL Documentation, SQL Download, SQL Query, SQL Server, SQL Tips and Tricks, SQL White Papers, T SQL

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• Using linked servers, OPENROWSET and OPENQUERY

  - by BuckWoody

  SQL Server has a few mechanisms to reach out to another server (even another server type) and query data from within a Transact-SQL statement. Among them are a set of stored credentials and information (called a Linked Server), a statement that uses a linked server called called OPENQUERY, another called OPENROWSET, and one called OPENDATASOURCE. This post isn’t about those particular functions or statements – hit the links for more if you’re new to those topics. I’m actually more concerned about where I see these used than the particular method. In many cases, a Linked server isn’t another Relational Database Management System (RDMBS) like Oracle or DB2 (which is possible with a linked server), but another SQL Server. My concern is that linked servers are the new Data Transformation Services (DTS) from SQL Server 2000 – something that was designed for one purpose but which is being morphed into something much more. In the case of DTS, most of us turned that feature into a full-fledged job system. What was designed as a simple data import and export system has been pressed into service doing logic, routing and timing. And of course we all know how painful it was to move off of a complex DTS system onto SQL Server Integration Services. In the case of linked servers, what should be used as a method of running a simple query or two on another server where you have occasional connection or need a quick import of a small data set is morphing into a full federation strategy. In some cases I’ve seen a complex web of linked servers, and when credentials, names or anything else changes there are huge problems. Now don’t get me wrong – linked servers and other forms of distributing queries is a fantastic set of tools that we have to move data around. I’m just saying that when you start having lots of workarounds and when things get really complicated, you might want to step back a little and ask if there’s a better way. Are you able to tolerate some latency? Perhaps you’re able to use Service Broker. Would you like to be platform-independent on the data source? Perhaps a middle-tier might make more sense, abstracting the queries there and sending them to the proper server. Designed properly, I’ve seen these systems scale further and be more resilient than loading up on linked servers. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• connecting… for infinity time

  - by Subhransu

  I have website working fine before. But now its not able to connect to the server(I believe that is the problem). But its strange that the message not able to connect to the server is not coming and its keep connecting... for infinite time. Here is the screenshot. Here are some of the useful details about the status of the server. Application starts when server wakes up are: cd /etc/init.d/ Application server running in my server : Traceroute:

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• SQL SERVER – Introduction to Adaptive ETL Tool – How adaptive is your ETL?

  - by pinaldave

  I am often reminded by the fact that BI/data warehousing infrastructure is very brittle and not very adaptive to change. There are lots of basic use cases where data needs to be frequently loaded into SQL Server or another database. What I have found is that as long as the sources and targets stay the same, SSIS or any other ETL tool for that matter does a pretty good job handling these types of scenarios. But what happens when you are faced with more challenging scenarios, where the data formats and possibly the data types of the source data are changing from customer to customer?  Let’s examine a real life situation where a health management company receives claims data from their customers in various source formats. Even though this company supplied all their customers with the same claims forms, they ended up building one-off ETL applications to process the claims for each customer. Why, you ask? Well, it turned out that the claims data from various regional hospitals they needed to process had slightly different data formats, e.g. “integer” versus “string” data field definitions.  Moreover the data itself was represented with slight nuances, e.g. “0001124” or “1124” or “0000001124” to represent a particular account number, which forced them, as I eluded above, to build new ETL processes for each customer in order to overcome the inconsistencies in the various claims forms.  As a result, they experienced a lot of redundancy in these ETL processes and recognized quickly that their system would become more difficult to maintain over time. So imagine for a moment that you could use an ETL tool that helps you abstract the data formats so that your ETL transformation process becomes more reusable. Imagine that one claims form represents a data item as a string – acc_no(varchar) – while a second claims form represents the same data item as an integer – account_no(integer). This would break your traditional ETL process as the data mappings are hard-wired.  But in a world of abstracted definitions, all you need to do is create parallel data mappings to a common data representation used within your ETL application; that is, map both external data fields to a common attribute whose name and type remain unchanged within the application. acc_no(varchar) is mapped to account_number(integer) expressor Studio first claim form schema mapping account_no(integer) is also mapped to account_number(integer) expressor Studio second claim form schema mapping All the data processing logic that follows manipulates the data as an integer value named account_number. Well, these are the kind of problems that that the expressor data integration solution automates for you.  I’ve been following them since last year and encourage you to check them out by downloading their free expressor Studio ETL software. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Business Intelligence, Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology Tagged: ETL, SSIS

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• Vodacom Call Center Management on the NetBeans Platform

  - by Geertjan

  If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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• PHP+Apache as forward/reverse proxy: ¿how to process client requests and server responses in PHP?

  - by Lightworker

  Hi! I'm having a lot of troubles with the propper configuration of Apache mod_proxy.so to work as desired... The main idea, is to create a proxy on a local machine in a network wich will have the ability to proces a client request (client connected through this Apache prepared proxy) in PHP. And also, it will have the capacity to process the server responses on PHP too. Those are the 2 funcionalities, and they are independent one from each other. Let me present a little schema of what I need to achive: As you can see here, there're 2 ways: blue one and red one. For the blue one, I basically conected a client (Machine B - cell phone) on my local network (home) and configured it to go thorugh a proxy, wich is the Machine A (personal computer) on the exactly same network. So let's say (not DHCP): Machine A: 192.168.1.40 -- Apache is running on this machine, and configured to listen port 80. Machine B (cell phone): 192.168.1.75 -- configured to go throug a proxy, wich is IP 192.168.1.75 and port 80 (basically, Machine A). After configuring Apache properly, wich is basically to remove the "#" from httpd.conf on the lines for the mod_proxy.so (main worker), mod_proxy_connect.so (SSL, allowCONNECT, ...) and mod_proxy_http.so (needed for handle HTTP request/responses) and having in my case, lines like this: # Implements a proxy/gateway for Apache. Include "conf/extra/httpd-proxy.conf" # Various default settings Include "conf/extra/httpd-default.conf" # Secure (SSL/TLS) connections Include "conf/extra/httpd-ssl.conf" wich gives me the ability to configure the file httpd-proxy.conf to prepare the forward proxy or the reverse proxy. So I'm not sure, if what I need it's a forward proxy or a reverse one. For a forward proxy I've done this: <IfModule proxy_module> <IfModule proxy_http_module> # # FORWARD Proxy # #ProxyRequests Off ProxyRequests On ProxyVia On <Proxy *> Order deny,allow # Allow from all Deny from all Allow from 192.168.1 </Proxy> </IfModule> </IfModule> wich basically passes all the packets normally to the server and back to the client. I can trace it perfectly (and testing that works) looking at the "access.log" from Apache. Any request I make with the cell phone, appears then on the Apache log. So it works. But here come the problem: I need to process those client requests. And I need to do it, in PHP. I have read a lot about this. I've read in detail the oficial site from Apache about mod_proxy. And I've searched a lot on forums, but without luck. So I thought about a first aproximation: 1) Forward proxy in Apache, passes all the packets and it's not possible to process them. This seems to be true, so, what about a reverse proxy? So I envisioned something like: ProxyRequests Off <Proxy *> Order deny,allow Allow from all </Proxy> ProxyPass http://www.google.com http://www.yahoo.com ProxyPassReverse http://www.google.com http://www.yahoo.com which is just a test, but this should cause on my cell phone that when trying to navigate to Google, I should be going to Yahoo, isn't it? But not. It doesn't work. So you really see, that ALL the examples on Apache reverse proxy, goes like: ProxyPass /foo http://foo.example.com/bar ProxyPassReverse /foo http://foo.example.com/bar wich means, that any kind of request in a local context, will be solved on a remote location. But what I needed is the inverse! It's that when asking for a remote site on my phone, I solve this request on my local server (the Apache one) to process it with a PHP module. So, if it's a forward proxy, I need to pass through PHP first. If it's a reverse proxy, I need to change the "going" direction to my local server one to process first on PHP. Then comes in mind second option: 2) I've seen something like: <Proxy http://example.com/foo/*> SetOutputFilter INCLUDES </Proxy> And I started to search for SetOutputFilter, SetInputFilter, AddOutputFilter and AddInputFilter. But I don't really know how can I use it. Seems to be good, or a solution to me, cause with somethin' like this, I should can add an Input filter to process on PHP the client requests and send back to the client what I programed/want (not the remote server response) wich is the BLUE path on schema, and I should have the ability to add an Output filter wich seems to give me the ability to process the remote server response befor sending it to the client, wich should be the RED path on the schema. Red path, it's just to read server responses and play with em. But nothing more. The Blue path, it's the important one. Cause I will send to the client whatever I want after procesing the requests. I so sorry for this amazingly big post, but I needed to explain it as well as I can. I hope someone will understand my problem, and will help me to solve it! Lot of thanks in advance!! :)

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• Vodacom Call Center Management on the NetBeans Platform

  - by Geertjan

  If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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• Best practice to query data from MS SQL Server in C Sharp?

  - by Bruno

  What is the best way to query data from a MS SQL Server in C Sharp? I know that it is not good practice to have an SQL query in the code. Is the best way to create a stored procedure and call it from C Sharp with parameters? using (var conn = new SqlConnection(connStr)) using (var command = new SqlCommand("StoredProc", conn) { CommandType = CommandType.StoredProcedure }) { conn.Open(); command.ExecuteNonQuery(); conn.Close(); }

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• Workshops, online content show how Oracle infuses simplicity, mobility, extensibility into user experience

  - by mvaughan

  By Kathy Miedema & Misha Vaughan, Oracle Applications User Experience Oracle has made a huge investment into the user experience of its many different software product families, and recent releases showcase big changes and features that aim to promote end user engagement and efficiency by streamlining navigation and simplifying the user interface. But making Oracle’s enterprise software great-looking and usable doesn’t stop when Oracle products go out the door. The Applications User Experience (UX) team recognizes that our customers may need to customize software to fit their work processes. And that’s why we provide tools such as user experience design patterns to help you maintain the Oracle user experience as you tailor your application to fit your business needs. Often, however, customers may need some context around user experience. How has the Oracle user experience been designed and constructed? Why is a good user experience important for users? How does understanding what goes into the user experience benefit the people who purchase the software for users? There’s a short answer to these questions, and you can read about it on Usable Apps. But truly understanding Oracle’s investment and seeing how it applies across product families occasionally requires a deeper dive into the Oracle user experience, especially if you’re an influencer or decision-maker about Oracle products. To help frame these decisions, the Communications & Outreach team has developed several targeted workshops that explore what Oracle means when it talks about user experience, and provides a roadmap into where the Oracle user experience is going. These workshops require non-disclosure agreements, and have been delivered to Oracle sales folks, Oracle partners, Oracle ACE Directors and ACEs, and a few customers. Some of these audience members have been developers or have a technical background; just as many did not. Here’s a breakdown of the kind of training you can get around the Oracle user experience from the OAUX Communications & Outreach team.For Partners: George Papazzian, Principal, Naviscent with Joyce Ohgi, Oracle Oracle Fusion Applications HCM Pre-Sales Seminar:  In concert with Worldwide Alliances  and  Channels under Applications Partner Enablement Director Jonathan Vinoskey’s guidance, the Applications User Experience team delivers a two-day workshop.  Day one focuses on Oracle Fusion Applications HCM and pre-sales strategy, and Day two focuses on positioning and leveraging Oracle’s investment in the Oracle Fusion Applications user experience.  The next workshops will occur on the following dates: December 4-5, 2013 @ Manchester, UK January 29-30, 2014 @ Reston, Virginia February 2014 @ Guadalajara, Mexico (email: Shannon Whiteman) March 11-12, 2014 @ Dubai, United Arab Emirates April 1-2, 2014 @ Chicago, Illinois Partner Advisory Board: A two-day board meeting in the U.S. and U.K. to discuss four main user experience areas for Oracle Fusion Applications: simplicity, visualization & analytics, mobility, & futures. This event is limited to Oracle Diamond Partners, UX bloggers, and key UX influencers and requires legal documentation.  We will be talking about the Oracle applications UX strategy and roadmap. Partner Implementation Training on User Interface: How to Build Great-Looking, Usable Apps:  In this two-day, hands-on workshop built around Oracle’s Application Development Framework, learn how to build desktop and mobile user interfaces and mobile user interfaces based on Oracle’s experience with Fusion Applications. This workshop is for partners with a technology background who are looking for ways to tailor Fusion Applications using ADF, or have built their own custom solutions using ADF. It includes an introduction to UX design patterns and provides tools to build usability-tested UX designs. Nov 5-6, 2013 @ Redwood Shores, CA, USA January 28-29th, 2014 @ Reston, Virginia, USA February 25-26, 2014 @ Guadalajara, Mexico March 9-10, 2014 @ Dubai, United Arab Emirates To register, contact [email protected] Simplified UI Customization & Extensibility:  Pilot workshop:  We will be reviewing the proposed content for communicating the user experience tool kit available with the next release of Oracle Fusion Applications.  Our core focus will be on what toolkit components our system implementors and independent software vendors will need to respond to customer demand, whether they are extending Fusion Applications, or building custom applications, that will need to leverage the simplified UI. Dec 11th, 2013 @ Reading, UK For information: contact [email protected] Private lab tour and demos: Interested in seeing what’s going on in the Apps UX Labs?  If you are headed to the San Francisco Bay Area, let us know. We can arrange a spin through our usability labs at headquarters. OAUX Expo: This open-house forum gives partners a look at what the UX team is working on, and showcases the next-generation user experiences in a demo environment where attendees can see and touch the applications. UX Direct: Use the same methods that Oracle uses to develop its own user experiences. We help you define your users and their needs, and then provide direction on how to tailor the best user experience you can for them. For CustomersAngela Johnston, Gozel Aamoth, Teena Singh, and Yen Chan, Oracle Lab tours: See demos of soon-to-be-released products, and take a spin on usability research equipment such as our eye-tracker. Watch this video to get an idea of what you’ll see. Get our newsletter: Learn about newly released products and see where you can meet us at user group conferences. Participate in a feedback session: Join a focus group or customer feedback session to get an early look at user experience designs for the next generation of software, and provide your thoughts on how well it will work. Join the OUAB: The Oracle Usability Advisory Board meets several times a year to discuss trends in the workforce and provide direction on user experience designs. UX Direct: Use the same methods that Oracle uses to develop its own user experiences. We help you define your users and their needs, and then provide direction on how to tailor the best user experience you can for them. For Developers (customers, partners, and consultants): Plinio Arbizu, SP Solutions, Richard Bingham, Oracle, Balaji Kamepalli, EiSTechnoogies, Praveen Pillalamarri, EiSTechnologies How to Build Great-Looking, Usable Apps: This workshop is for attendees with a strong technology background who are looking for ways to tailor customer software using ADF. It includes an introduction to UX design patterns and provides tools to build usability-tested UX designs.  See above for dates and times. UX design patterns web site: Cut the length of your project down by months. Use these patterns to build out the task flow you need to develop for your users. The patterns have already been usability-tested and represent the best practices that the Oracle UX research team has found in its studies. UX Direct: Use the same methods that Oracle uses to develop its own user experiences. We help you define your users and their needs, and then provide direction on how to tailor the best user experience you can for them. For Oracle Sales Mike Klein, Jeremy Ashley, Brent White, Oracle Contact your local sales person for more information about the Oracle user experience and the training available from the Applications User Experience Communications & Outreach team. See customer-friendly user experience collateral ranging from the new simplified UI in Oracle Fusion Applications Release 7, to E-Business Suite user experience highlights, to Siebel, PeopleSoft, and JD Edwards user experience highlights.   Receive access to the same pre-sales and implementation training we provide to partners. For Oracle Sales only: Oracle-only training on the Oracle Fusion Applications UX Innovation Sales Kit.

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• SQL SERVER – Poll – What would you love to see in SQL in Sixty Seconds?

  - by Pinal Dave

  Last week, I had my very first SQL in Sixty Seconds Video of this year. Lots of people send me email asking for me to continue this series as it was extremely fun at times to watch the video. I am going to start the series again in the month of June. However, I need your help to decide what would like to see in SQL in Sixty Seconds Videos. Here are quick poll and I requesting you to help me with the poll. Take Our Poll (function(d,c,j){if(!d.getElementById(j)){var pd=d.createElement(c),s;pd.id=j;pd.src='http://s1.wp.com/wp-content/mu-plugins/shortcodes/js/polldaddy-shortcode.js';s=d.getElementsByTagName(c)[0];s.parentNode.insertBefore(pd,s);} else if(typeof jQuery !=='undefined')jQuery(d.body).trigger('pd-script-load');}(document,'script','pd-polldaddy-loader')); Contest  If you leave a comment to this blog post and if I build a SQL in Sixty Seconds Video on it. I will send you a surprise gift (worth USD 25). Earlier Videos Here are few of my previous SQL in Sixty Seconds Video. Please check them out they should give you an idea what I usually cover in Sixty Seconds. Reference: Pinal Dave (https://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL in Sixty Seconds, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Video

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• SQL Server data platform upgrade - Why upgrade and how best you can reduce pre & post upgrade problems?

  - by ssqa.net

  SQL Server upgrade, let it be database(s) or instance(s) or both the process and procedures must follow best practices in order to reduce any problems that may occur even after the platform is upgraded. The success of any project relies upon the simpler methods of implementation and a process to reduce the complexity in testing to ensure a successful outcome. Also the topic has been a popular topic that .... read more from here ......(read more)

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• How to Best Optimize up Model Transforms, Import 3DS Animations Into XNA 4.0?

  - by Jason R. Mick

  Relative beginner to XNA, but trying to build a multi-purpose (3D) game frameworking in XNA 4. Been using the Reed (O'Reilly) and Cawood/McGee (McGraw Hill) guides. My question is multi-faceted and involves how to most efficiently handle models. I'm using 3DS Max 2010 with kw-Xport to ship out my models as .X files. Solved an early problem by using my depth stencil state. My models are now loading properly (yay!) and I have basic bounding working, I just want to optimize transforming models and get animations working as a next step. My questions on models are: 1. Do you have any suggestions for good resources on exporting 3DS animations to XNA? I've seen some resources on how to handle animations in XNA, but most skimp on basic topics of how to convert multi-animation 3DS files. For example how do I take one big long string of keyframed animations (say running, frame 5-20, climbing frames 25-45, etc.) and turned them into named XNA animations. To my understanding every XNA animation has to have a name, but I haven't seen any tutorials on creating a new named animation from a subset of frames. 2. Is it faster to load a model once and animate/transform that base model on the fly @ draw time, or to load multiple models? My game will have multiple enemies, and I've already seen some lagginess in XNA, so II want to make my code efficient... 3. I've heard people on app hub talking about making custom content processors for models-- what is the benefit of this? Does it speed up transforming or animating the models? If so, can you point me towards any good (model-centric) tutorials? (I've built a custom height map content processor to generate terrain, following Cawood's examples, I'm just a bit confused as to how a model content processor would be implemented.)

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• Mysql 5.5 server not working

  - by rajesh

  I had Ubuntu 14.04 installed on my system. I recently updated ubuntu and now my mysql does not start and workbench says that mysql server has been stopped. And when i try to start it gives me the following error 2014-08-12 23:02:04 - Checking server status... 2014-08-12 23:02:04 - Trying to connect to MySQL... 2014-08-12 23:02:04 - Can't connect to MySQL server on '127.0.0.1' (111) (2003) 2014-08-12 23:02:04 - Assuming server is not running 2014-08-12 23:02:04 - Server start done. 2014-08-12 23:02:04 - Checking server status... 2014-08-12 23:02:04 - Trying to connect to MySQL... 2014-08-12 23:02:04 - Can't connect to MySQL server on '127.0.0.1' (111) (2003) 2014-08-12 23:02:04 - Assuming server is not running And also when i try to login using terminal (mysql -u root -p <password>) i get the following error: ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2) I have also tried to reinstall Ubuntu but i am unable to do so. Gives me the following error: Reading package lists... Done Building dependency tree Reading state information... Done mysql-server-5.5 is already the newest version. 0 upgraded, 0 newly installed, 0 to remove and 4 not upgraded. I have data which i have not taken backup of as i am unable to log into the server. I am a newbie please help me resolve this issue without losing my data. Awaiting for your earliest response. Below is the error message from cat /var/log/mysql/error.log 140813 21:22:50 [Warning] Using unique option prefix myisam-recover instead of myisam-recover-options is deprecated and will be removed in a future release. Please use the full name instead. 140813 21:22:50 [Note] Plugin 'FEDERATED' is disabled. 140813 21:22:50 InnoDB: The InnoDB memory heap is disabled 140813 21:22:50 InnoDB: Mutexes and rw_locks use GCC atomic builtins 140813 21:22:50 InnoDB: Compressed tables use zlib 1.2.8 140813 21:22:50 InnoDB: Using Linux native AIO 140813 21:22:50 InnoDB: Initializing buffer pool, size = 128.0M 140813 21:22:50 InnoDB: Completed initialization of buffer pool 140813 21:22:50 InnoDB: highest supported file format is Barracuda. 140813 21:22:50 InnoDB: Waiting for the background threads to start 140813 21:22:51 InnoDB: 5.5.38 started; log sequence number 80726593570 140813 21:22:51 [Note] Server hostname (bind-address): '127.0.0.1'; port: 3306 140813 21:22:51 [Note] - '127.0.0.1' resolves to '127.0.0.1'; 140813 21:22:51 [Note] Server socket created on IP: '127.0.0.1'. 140813 21:22:51 [ERROR] Fatal error: Can't open and lock privilege tables: Incorrect file format 'user'

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• SQL Server Trace Flags

  A comprehensive list of trace flags for SQL Server that you can use to configure your server instance. SQL Server monitoring made easy "Keeping an eye on our many SQL Server instances is much easier with SQL Response." Mike Lile.Download a free trial of SQL Response now.

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• Who writes the words? A rant with graphs.

  - by Roger Hart

  If you read my rant, you'll know that I'm getting a bit of a bee in my bonnet about user interface text. But rather than just yelling about the way the world should be (short version: no UI text would suck), it seemed prudent to actually gather some data. Rachel Potts has made an excellent first foray, by conducting a series of interviews across organizations about how they write user interface text. You can read Rachel's write up here. She presents the facts as she found them, and doesn't editorialise. The result is insightful, but impartial isn't really my style. So here's a rant with graphs. My method, and how it sucked I sent out a short survey. Survey design is one of my hobby-horses, and since some smartarse in the comments will mention it if I don't, I'll step up and confess: I did not design this one well. It was potentially ambiguous, implicitly excluded people, and since I only really advertised it on Twitter and a couple of mailing lists the sample will be chock full of biases. Regardless, these were the questions: What do you do? Select the option that best describes your role What kind of software does your organization make? (optional) In your organization, who writes the text on your software user interfaces? (for example: button names, static text, tooltips, and so on) Tick all that apply. In your organization who is responsible for user interface text? Who "owns" it? The most glaring issue (apart from question 3 being a bit broken) was that I didn't make it clear that I was asking about applications. Desktop, mobile, or web, I wouldn't have minded. In fact, it might have been interesting to categorize and compare. But a few respondents commented on the seeming lack of relevance, since they didn't really make software. There were some other issues too. It wasn't the best survey. So, you know, pinch of salt time with what follows. Despite this, there were 100 or so respondents. This post covers the overview, and you can look at the raw data in this spreadsheet What did people do? Boring graph number one: I wasn't expecting that. Given I pimped the survey on twitter and a couple of Tech Comms discussion lists, I was more banking on and even Content Strategy/Tech Comms split. What the "Others" specified: Three people chipped in with Technical Writer. Author, apparently, doesn't cut it. There's a "nobody reads the instructions" joke in there somewhere, I'm sure. There were a couple of hybrid roles, including Tech Comms and Testing, which sounds gruelling and thankless. There was also, an Intranet Manager, a Creative Director, a Consultant, a CTO, an Information Architect, and a Translator. That's a pretty healthy slice through the industry. Who wrote UI text? Boring graph number two: Annoyingly, I made this a "tick all that apply" question, so I can't make crude and inflammatory generalizations about percentages. This is more about who gets involved in user interface wording. So don't panic about the number of developers writing UI text. First off, it just means they're involved. Second, they might be good at it. What? It could happen. Ours are involved - they write a placeholder and flag it to me for changes. Sometimes I don't make any. It's also not surprising that there's so much UX in the mix. Some of that will be people taking care, and crafting an understandable interface. Some of it will be whatever text goes on the wireframe making it into production. I'm going to assume that's what happened at eBay, when their iPhone app purportedly shipped with the placeholder text "Some crappy content goes here". Ahem. Listing all 17 "other" responses would make this post lengthy indeed, but you can read them in the raw data spreadsheet. The award for the approach that sounds the most like a good idea yet carries the highest risk of ending badly goes to whoever offered up "External agencies using focus groups". If you're reading this, and that actually works, leave a comment. I'm fascinated. Who owned UI text Stop. Bar chart time: Wow. Let's cut to the chase, and by "chase", I mean those inflammatory generalizations I was talking about: In around 60% of cases the person responsible for user interface text probably lacks the relevant expertise. Even in the categories I count as being likely to have relevant skills (Marketing Copywriters, Content Strategists, Technical Authors, and User Experience Designers) there's a case for each role being unsuited, as you'll see in Rachel's blog post So it's not as simple as my headline. Does that mean that you personally, Mr Developer reading this, write bad button names? Of course not. I know nothing about you. It rather implies that as a category, the majority of people looking after UI text have neither communication nor user experience as their primary skill set, and as such will probably only be good at this by happy accident. I don't have a way of measuring those frequency of those accidents. What the Others specified: I don't know who owns it. I assume the project manager is responsible. "copywriters" when they wish to annoy me. the client's web maintenance person, often PR or MarComm That last one chills me to the bone. Still, at least nobody said "the work experience kid". You can see the rest in the spreadsheet. My overwhelming impression here is of user interface text as an unloved afterthought. There were fewer "nobody" responses than I expected, and a much broader split. But the relative predominance of developers owning and writing UI text suggests to me that organizations don't see it as something worth dedicating attention to. If true, that's bothersome. Because the words on the screen, particularly the names of things, are fundamental to the ability to understand an use software. It's also fascinating that Technical Authors and Content Strategists are neck and neck. For such a nascent discipline, Content Strategy appears to have made a mark on software development. Or my sample is skewed. But it feels like a bit of validation for my rant: Content Strategy is eating Tech Comms' lunch. That's not a bad thing. Well, not if the UI text is getting done well. And that's the caveat to this whole post. I couldn't care less who writes UI text, provided they consider the user and don't suck at it. I care that it may be falling by default to people poorly disposed to doing it right. And I care about that because so much user interface text sucks. The most interesting question Was one I forgot to ask. It's this: Does your organization have technical authors/writers? Like a lot of survey data, that doesn't tell you much on its own. But once we get a bit dimensional, it become more interesting. So taken with the other questions, this would have let me find out what I really want to know: What proportion of organizations have Tech Comms professionals but don't use them for UI text? Who writes UI text in their place? Why this happens? It's possible (feasible is another matter) that hundreds of companies have tech authors who don't work on user interfaces because they've empirically discovered that someone else, say the Marketing Copywriter, is better at it. And once we've all finished laughing, I'll point out that I've met plenty of tech authors who just aren't used to thinking about users at the point of need in the way UI text and embedded user assistance require. If you've got what I regard, perhaps unfairly, as the bad kind of tech author - the old-school kind with the thousand-page pdf and the grammar obsession - if you've got one of those then you probably are better off getting the UX folk or the copywriters to do your UI text. At the very least, they'll derive terminology from user research.

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• How can I audit users and access attempts to SSH on my server?

  - by RadiantHex

  I've had a few security problems with a server of mine, a few SSH users have been setting up fires aka giving problems. I would like to: Track user logins and logouts Track activity of these SSH, in order to discover any malicious activity Prevent users from deleting logs I am not much of a sys admin and I am quite inexperienced in this matter, so any kind of advice would be very welcome and very helpful. :)

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• Who is Configuration Manager?

  - by altern

  I would like to ask members of the community about the role of Configuration Manager, as you see it. I'm not asking what Configuration Management is, as long it had been asked before. What I need to know is: What tasks do you think Configuration Manager should perform (or performs) in your team? What is primary responsibility of Configuration Manager? What are secondary/auxiliary responsibilities of Configuration Manager? Does Configuration Manager need to be in charge of development processes on the project/company or he should be told what to do? What are relations between Configuration Manager, Build Manager, Release Manager, Deployment Engineer, CI Engineer roles? Aren't they all the same - Configuration Management? Maybe term Configuration Management is redundant and Technical/Team Lead should do all the related work instead? It would be really great if you could share your vision and experience.

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• Free SANS Mobility Policy Survey Webcast - October 23rd @10:00 am PST

  - by Darin Pendergraft

  Join us for a free webcast tomorrow, October 23 @ 10:00 am PST as SANS presents the findings from their mobility policy survey. -- Register here for Part 1: https://www.sans.org/webcasts/byod-security-lists-policies-mobility-policy-management-survey-95429 This is a great opportunity to see where companies are with respect to mobile access policies and overall mobile application management. This first part is entitled: BYOD Wish Lists and Policies.  Part 2 will be run on October 25th and is entitled: BYOD security practices. -- Register here for Part 2: https://www.sans.org/webcasts/byod-security-practices-2-mobility-policy-management-survey-95434

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