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• Using the Static Code Analysis feature of Visual Studio (Premium/Ultimate) to find memory leakage problems

  - by terje

  Memory for managed code is handled by the garbage collector, but if you use any kind of unmanaged code, like native resources of any kind, open files, streams and window handles, your application may leak memory if these are not properly handled.  To handle such resources the classes that own these in your application should implement the IDisposable interface, and preferably implement it according to the pattern described for that interface. When you suspect a memory leak, the immediate impulse would be to start up a memory profiler and start digging into that.   However, before you follow that impulse, do a Static Code Analysis run with a ruleset tuned to finding possible memory leaks in your code.  If you get any warnings from this, fix them before you go on with the profiling. How to use a ruleset In Visual Studio 2010 (Premium and Ultimate editions) you can define your own rulesets containing a list of Static Code Analysis checks.   I have defined the memory checks as shown in the lists below as ruleset files, which can be downloaded – see bottom of this post.  When you get them, you can easily attach them to every project in your solution using the Solution Properties dialog. Right click the solution, and choose Properties at the bottom, or use the Analyze menu and choose “Configure Code Analysis for Solution”: In this dialog you can now choose the Memorycheck ruleset for every project you want to investigate.  Pressing Apply or Ok opens every project file and changes the projects code analysis ruleset to the one we have specified here. How to define your own ruleset  (skip this if you just download my predefined rulesets) If you want to define the ruleset yourself, open the properties on any project, choose Code Analysis tab near the bottom, choose any ruleset in the drop box and press Open Clear out all the rules by selecting “Source Rule Sets” in the Group By box, and unselect the box Change the Group By box to ID, and select the checks you want to include from the lists below. Note that you can change the action for each check to either warning, error or none, none being the same as unchecking the check.   Now go to the properties window and set a new name and description for your ruleset. Then save (File/Save as) the ruleset using the new name as its name, and use it for your projects as detailed above. It can also be wise to add the ruleset to your solution as a solution item. That way it’s there if you want to enable Code Analysis in some of your TFS builds.   Running the code analysis In Visual Studio 2010 you can either do your code analysis project by project using the context menu in the solution explorer and choose “Run Code Analysis”, you can define a new solution configuration, call it for example Debug (Code Analysis), in for each project here enable the Enable Code Analysis on Build   In Visual Studio Dev-11 it is all much simpler, just go to the Solution root in the Solution explorer, right click and choose “Run code analysis on solution”.     The ruleset checks The following list is the essential and critical memory checks.  CheckID Message Can be ignored ? Link to description with fix suggestions CA1001 Types that own disposable fields should be disposable No  http://msdn.microsoft.com/en-us/library/ms182172.aspx CA1049 Types that own native resources should be disposable Only if the pointers assumed to point to unmanaged resources point to something else  http://msdn.microsoft.com/en-us/library/ms182173.aspx CA1063 Implement IDisposable correctly No  http://msdn.microsoft.com/en-us/library/ms244737.aspx CA2000 Dispose objects before losing scope No  http://msdn.microsoft.com/en-us/library/ms182289.aspx CA2115 1 Call GC.KeepAlive when using native resources See description  http://msdn.microsoft.com/en-us/library/ms182300.aspx CA2213 Disposable fields should be disposed If you are not responsible for release, of if Dispose occurs at deeper level  http://msdn.microsoft.com/en-us/library/ms182328.aspx CA2215 Dispose methods should call base class dispose Only if call to base happens at deeper calling level  http://msdn.microsoft.com/en-us/library/ms182330.aspx CA2216 Disposable types should declare a finalizer Only if type does not implement IDisposable for the purpose of releasing unmanaged resources  http://msdn.microsoft.com/en-us/library/ms182329.aspx CA2220 Finalizers should call base class finalizers No  http://msdn.microsoft.com/en-us/library/ms182341.aspx Notes: 1) Does not result in memory leak, but may cause the application to crash   The list below is a set of optional checks that may be enabled for your ruleset, because the issues these points too often happen as a result of attempting to fix up the warnings from the first set.   ID Message Type of fault Can be ignored ? Link to description with fix suggestions CA1060 Move P/invokes to NativeMethods class Security No http://msdn.microsoft.com/en-us/library/ms182161.aspx CA1816 Call GC.SuppressFinalize correctly Performance Sometimes, see description http://msdn.microsoft.com/en-us/library/ms182269.aspx CA1821 Remove empty finalizers Performance No http://msdn.microsoft.com/en-us/library/bb264476.aspx CA2004 Remove calls to GC.KeepAlive Performance and maintainability Only if not technically correct to convert to SafeHandle http://msdn.microsoft.com/en-us/library/ms182293.aspx CA2006 Use SafeHandle to encapsulate native resources Security No http://msdn.microsoft.com/en-us/library/ms182294.aspx CA2202 Do not dispose of objects multiple times Exception (System.ObjectDisposedException) No http://msdn.microsoft.com/en-us/library/ms182334.aspx CA2205 Use managed equivalents of Win32 API Maintainability and complexity Only if the replace doesn’t provide needed functionality http://msdn.microsoft.com/en-us/library/ms182365.aspx CA2221 Finalizers should be protected Incorrect implementation, only possible in MSIL coding No http://msdn.microsoft.com/en-us/library/ms182340.aspx   Downloadable ruleset definitions I have defined three rulesets, one called Inmeta.Memorycheck with the rules in the first list above, and Inmeta.Memorycheck.Optionals containing the rules in the second list, and the last one called Inmeta.Memorycheck.All containing the sum of the two first ones.  All three rulesets can be found in the  zip archive  “Inmeta.Memorycheck” downloadable from here.   Links to some other resources relevant to Static Code Analysis MSDN Magazine Article by Mickey Gousset on Static Code Analysis in VS2010 MSDN :  Analyzing Managed Code Quality by Using Code Analysis, root of the documentation for this Preventing generated code from being analyzed using attributes Online training course on Using Code Analysis with VS2010 Blogpost by Tatham Oddie on custom code analysis rules How to write custom rules, from Microsoft Code Analysis Team Blog Microsoft Code Analysis Team Blog

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• OTN Architect Day Headed to Reston, VA - May 16

  - by Bob Rhubart

  In 2011 OTN Architect Day made stops in Chicago, Denver, Phoenix, Redwood Shores, and Toronto. The 2012 series begins with OTN Architect Day in Reston, VA on Wednesday May 16. Registration is now open for this free event, but don't get caught napping -- seating is limited, and the event is just 5 weeks away. The information below reflects the most recent updates to the event agenda, including the addition of Oracle ACE Director Kai Yu as the guest keynote speaker. Kai is Senior System Engineer / Architect at Dell, Inc., and has been very busy of late as a speaker at various industry and Oracle User Group events. I'm very happy Kai has agreed to make the trek from his hometown in Austin, TX to share his insight at the Architect Day event in Reston.  If you're in the area, put this one on your calendar. You won't be sorry.   Venue Sheraton Reston Hotel 11810 Sunrise Valley Drive Reston, VA 20191 Event Agenda 8:30 am - 9:00 am Registration and Continental Breakfast 9:00 am - 9:15 am Welcome and Opening Comments 9:15 am - 10:00 am Engineered Systems: Oracle's Vision for the Future | Ralf Dossman Oracle's Exadata and Exalogic are impressive products in their own right. But working in combination they deliver unparalleled transaction processing performance with up to a 30x increase over existing legacy systems, with the lowest cost of ownership over a 3 or 5 year basis than any other hardware. In this session you'll learn how to leverage Oracle's Engineered Systems within your enterprise to deliver record-breaking performance at the lowest TCO. 10:00 am - 10:30 am High Availability Infrastructure for Cloud Computing | Kai Yu Infrastructure high availability is extremely critical to Cloud Computing. In a Cloud system that hosts a large number of databases and applications with different SLAs, any unplanned outage can be devastating, and even a small planned downtime may be unacceptable. This presentation will discuss various technology solutions and the related best practices that system architects should consider in cloud infrastructure design to ensure high availability. 10:30 am - 10:45 am Break 10:45 am - 11:30 am Breakout Sessions: (pick one) Innovations in Grid Computing with Oracle Coherence | Bjorn Boe Learn how Coherence can increase the availability, scalability and performance of your existing applications with its advanced low-latency data-grid technologies. Also hear some interesting industry-specific use cases that customers had implemented and how Oracle is integrating Coherence into its Enterprise Java stack. Cloud Computing - Making IT Simple | Scott Mattoon The road to Cloud Computing is not without a few bumps. This session will help to smooth out your journey by tackling some of the potential complications. We'll examine whether standardization is a prerequisite for the Cloud. We'll look at why refactoring isn't just for application code. We'll check out deployable entities and their simplification via higher levels of abstraction. And we'll close out the session with a look at engineered systems and modular clouds. 11:30 pm - 12:15 pm Breakout Sessions: (pick one) Oracle Enterprise Manager | Joe Diemer Oracle Enterprise Manager (EM) provides complete lifecycle management for the cloud - from automated cloud setup to self-service delivery to cloud operations. In this session you'll learn how to take control of your cloud infrastructure with EM features including Consolidation Planning and Self-Service provisioning with Metering and Chargeback. Come hear how Oracle is expanding its management capabilities into the cloud! Rationalization and Defense in Depth - Two Steps Closer to the Clouds | Dave Chappelle Security represents one of the biggest concerns about cloud computing. In this session we'll get past the FUD with a real-world look at some key issues. We'll discuss the infrastructure necessary to support rationalization and security services, explore architecture for defense -in-depth, and deal frankly with the good, the bad, and the ugly in Cloud security. 12:15 pm - 1:15 pm Lunch 1:40 pm - 2:00 pm Panel Discussion - Q&A 2:00 pm - 2:45 pm Breakout Sessions: (pick one) 21st Century SOA | Peter Belknap Service Oriented Architecture has evolved from concept to reality in the last decade. The right methodology coupled with mature SOA technologies has helped customers demonstrate success in both innovation and ROI. In this session you will learn how Oracle SOA Suite's orchestration, virtualization, and governance capabilities provide the infrastructure to run mission critical business and system applications. And we'll take a special look at the convergence of SOA & BPM using Oracle's Unified technology stack. Track B: Oracle Cloud Reference Architecture | Anbu Krishnaswamy Cloud initiatives are beginning to dominate enterprise IT roadmaps. Successful adoption of Cloud and the subsequent governance challenges warrant a Cloud reference architecture that is applied consistently across the enterprise. This presentation gives an overview of Oracle's Cloud Reference Architecture, which is part of the Cloud Enterprise Technology Strategy (ETS). Concepts covered include common management layer capabilities, service models, resource pools, and use cases. 2:45 pm - 3:00 pm Break 3:00 pm - 4:00 pm Roundtable Discussions 4:00 pm - 4:15 pm Closing Comments & Readouts from Roundtable 4:15 pm - 5:00 pm Cocktail Reception / Networking Session schedule and content subject to change.

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• Auto DOP and Concurrency

  - by jean-pierre.dijcks

  After spending some time in the cloud, I figured it is time to come down to earth and start discussing some of the new Auto DOP features some more. As Database Machines (the v2 machine runs Oracle Database 11.2) are effectively selling like hotcakes, it makes some sense to talk about the new parallel features in more detail. For basic understanding make sure you have read the initial post. The focus there is on Auto DOP and queuing, which is to some extend the focus here. But now I want to discuss the concurrency a little and explain some of the relevant parameters and their impact, specifically in a situation with concurrency on the system. The goal of Auto DOP The idea behind calculating the Automatic Degree of Parallelism is to find the highest possible DOP (ideal DOP) that still scales. In other words, if we were to increase the DOP even more  above a certain DOP we would see a tailing off of the performance curve and the resource cost / performance would become less optimal. Therefore the ideal DOP is the best resource/performance point for that statement. The goal of Queuing On a normal production system we should see statements running concurrently. On a Database Machine we typically see high concurrency rates, so we need to find a way to deal with both high DOP’s and high concurrency. Queuing is intended to make sure we Don’t throttle down a DOP because other statements are running on the system Stay within the physical limits of a system’s processing power Instead of making statements go at a lower DOP we queue them to make sure they will get all the resources they want to run efficiently without trashing the system. The theory – and hopefully – practice is that by giving a statement the optimal DOP the sum of all statements runs faster with queuing than without queuing. Increasing the Number of Potential Parallel Statements To determine how many statements we will consider running in parallel a single parameter should be looked at. That parameter is called PARALLEL_MIN_TIME_THRESHOLD. The default value is set to 10 seconds. So far there is nothing new here…, but do realize that anything serial (e.g. that stays under the threshold) goes straight into processing as is not considered in the rest of this post. Now, if you have a system where you have two groups of queries, serial short running and potentially parallel long running ones, you may want to worry only about the long running ones with this parallel statement threshold. As an example, lets assume the short running stuff runs on average between 1 and 15 seconds in serial (and the business is quite happy with that). The long running stuff is in the realm of 1 – 5 minutes. It might be a good choice to set the threshold to somewhere north of 30 seconds. That way the short running queries all run serial as they do today (if it ain’t broken, don’t fix it) and allows the long running ones to be evaluated for (higher degrees of) parallelism. This makes sense because the longer running ones are (at least in theory) more interesting to unleash a parallel processing model on and the benefits of running these in parallel are much more significant (again, that is mostly the case). Setting a Maximum DOP for a Statement Now that you know how to control how many of your statements are considered to run in parallel, lets talk about the specific degree of any given statement that will be evaluated. As the initial post describes this is controlled by PARALLEL_DEGREE_LIMIT. This parameter controls the degree on the entire cluster and by default it is CPU (meaning it equals Default DOP). For the sake of an example, let’s say our Default DOP is 32. Looking at our 5 minute queries from the previous paragraph, the limit to 32 means that none of the statements that are evaluated for Auto DOP ever runs at more than DOP of 32. Concurrently Running a High DOP A basic assumption about running high DOP statements at high concurrency is that you at some point in time (and this is true on any parallel processing platform!) will run into a resource limitation. And yes, you can then buy more hardware (e.g. expand the Database Machine in Oracle’s case), but that is not the point of this post… The goal is to find a balance between the highest possible DOP for each statement and the number of statements running concurrently, but with an emphasis on running each statement at that highest efficiency DOP. The PARALLEL_SERVER_TARGET parameter is the all important concurrency slider here. Setting this parameter to a higher number means more statements get to run at their maximum parallel degree before queuing kicks in.  PARALLEL_SERVER_TARGET is set per instance (so needs to be set to the same value on all 8 nodes in a full rack Database Machine). Just as a side note, this parameter is set in processes, not in DOP, which equates to 4* Default DOP (2 processes for a DOP, default value is 2 * Default DOP, hence a default of 4 * Default DOP). Let’s say we have PARALLEL_SERVER_TARGET set to 128. With our limit set to 32 (the default) we are able to run 4 statements concurrently at the highest DOP possible on this system before we start queuing. If these 4 statements are running, any next statement will be queued. To run a system at high concurrency the PARALLEL_SERVER_TARGET should be raised from its default to be much closer (start with 60% or so) to PARALLEL_MAX_SERVERS. By using both PARALLEL_SERVER_TARGET and PARALLEL_DEGREE_LIMIT you can control easily how many statements run concurrently at good DOPs without excessive queuing. Because each workload is a little different, it makes sense to plan ahead and look at these parameters and set these based on your requirements.

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• 2012 Oracle Fusion Innovation Awards - Part 2

  - by Michelle Kimihira

  Author: Moazzam Chaudry Continuing from Friday's blog on 2012 Oracle Fusion Innovation Awards, this blog (Part 2) will provide more details around the customers. It was a tremendous honor to be in single room of winners. We only wish we could have had more time to share stories from all the winners.  We received great insight from all the innovative solutions that our customers deploy and would like to share them broadly, so that others can benefit from best practices. There was a customer panel session joined by Ingersoll Rand, Nike and Motability and here is what was discussed: Barry Bonar, Enterprise Architect from Ingersoll Rand shared details around their solution, comprised of Oracle Exalogic, Oracle WebLogic Server and Oracle SOA Suite. This combined solutoin enabled their business transformation to increase decision-making, speed and efficiency, resulting in 40% reduced IT spend, 41X Faster response time and huge cost savings. Ashok Balakrishnan, Architect from Nike shared how they leveraged Oracle Coherence to analyze their digital "footprint" of activities. This helps them compete, collaborate and compare athletic data over time. Lastly, Ashley Doodly, Head of IT from Motability shared details around their solution compromised of Oracle SOA Suite, Service Bus, ADF, Coherence, BO and E-Business Suite. This solution helped Motability achieve 100% ROI within the first few months, performance in seconds vs. 10's of minutes and tremendous improvement in throughput that increased up to 50%.  This year's winners by category are: Oracle Exalogic Customer Results using Fusion Middleware Netshoes ATG on Exalogic: 6X Reduced H/W foot print, 6.2X increased throughput and 3 weeks time to market Claro Part of America Movil, running mission critical Java Application on Exalogic with 35X Faster Java response time, 5X Throughput Underwriters Laboratories Exalogic as an Apps Consolidation platform to power tremendous growth Ingersoll Rand EBS on Exalogic: Up to 40% Reduction in overall IT budget, 3x reduced foot print Oracle Cloud Application Foundation Customer Results using Fusion Middleware  Mazda Motor Corporation Tuxedo ART Batch runtime environment to migrate their batch apps on new open environment and reduce main frame cost. HOTELBEDS Technology Open Source to WebLogic transformation Globalia Corporation Introduced Oracle Coherence to fully reengineer DTH system and provide multiple business and technical benefits Nike Nike+, digital sports platform, has 8M users and is expecting an 5X increase in users, many of who will carry multiple devices that frequently sync data with the Digital Sport platform Comcast Corporation The solution is expected to increase availability, continuity, performance, and simplify and make the code at the application layer more flexible. Oracle SOA and Oracle BPM Customer Results using Fusion Middleware NTT Docomo Network traffic solution based on Oracle event processing and coherence - massive in scale: 12M users (50M in future) - 800,000 events/sec. Schneider National, Inc. SOA/B2B/ADF/Data Integration to orchestrate key order processes across Siebel, OTM & EBS.  Platform runs 60M trans/day and  50 million composite SOA instances per day across 10G and 11G Amadeus Oracle BPM solution: Business Rules and processes vary across local (80), regional (~10) and corporate approval process. Up to 10 levels of approval. Plans to deploy across 20+ markets Navitar SOA solution integrates a fully non-Oracle legacy application/ERP environment using Oracle’s SOA Suite and Oracle AIA Foundation Pack. Motability Uses SOA Suite to synchronize data across the systems and to manage the vehicle remarketing process Oracle WebCenter Customer Results using Fusion Middleware  News Limited Single platform running websites for 50% of Australia's newspapers University of Louisville “Facebook for Medicine”: Oracle Webcenter platform and Oracle BIEE to analyze patient test data and uncover potential health issues. Expecting annualized ROI of 277% China Mobile Jiangsu Company portal (25k users) to drive collaboration & productivity Life Technologies Portal for remotely monitoring & repairing biotech instruments LA Dept. of Water & Power Oracle WebCenter Portal to power ladwp.com on desktop and mobile for 1.6million users Oracle Identity Management Customer Results using Fusion Middleware Education Testing Service Identity Management platform for provisioning & SSO of 6 million GRE, GMAT, TOEFL customers Avea Oracle Identity Manager allowing call center personnel to quickly change Identity Profile to handle varying call loads based on a user self service interface. Decreased Admin Cost by 30% Oracle Data Integration Customer Results using Fusion Middleware Raymond James Near real-time integration for improved systems (throughput & performance) and enhanced operational flexibility in a 24 X 7 environment Wm Morrison Supermarkets Electronic Point of Sale integration handling over 80 million transactions a day in near real time (15 min intervals) Oracle Application Development Framework and Oracle Fusion Development Customer Results using Fusion Middleware Qualcomm Incorporated Solution providing  immediate business value enabling a self-service model necessary for growing the new customer base, an increase in customer satisfaction, reduced “time-to-deliver” Micros Systems, Inc. ADF, SOA Suite, WebCenter  enables services that include managing distribution of hotel rooms availability and rates to channels such as Hotel Web-site, Expedia, etc. Marfin Egnatia Bank A new web 2.0 UI provides a much richer experience through the ADF solution with the end result being one of boosting end-user productivity    Business Analytics (Oracle BI, Oracle EPM, Oracle Exalytics) Customer Results using Fusion Middleware INC Research Self-service customer portal delivering 5–10% of the overall revenue - expected to grow fast with the BI solution Experian Reduction in Time to Complete the Financial Close Process Hologic Inc Solution, saving months of decision-making uncertainty! We look forward to seeing many more innovative nominations. The nominatation process for 2013 begins in April 2013.    Additional Information: Blog: Oracle WebCenter Award Winners Blog: Oracle Identity Management Winners Blog: Oracle Exalogic Winners Blog: SOA, BPM and Data Integration will be will feature award winners in its respective areas this week Subscribe to our regular Fusion Middleware Newsletter Follow us on Twitter and Facebook

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• OpenWorld: Spotlight on Fusion CRM

  - by Tony Berk

  Oracle OpenWorld is less than 2 weeks away, so you need to start figuring out how you are going to maximize your week. I don't want to discourage you, but I'm pretty sure it is impossible to attend all 2000+ sessions. So you need to focus on what's important to you. Many of our CRM customers will be interested in Fusion CRM, since they have already started Fusion implementations or determining when to start. If that's you, or you are just looking for an overview of Fusion CRM, we've got you covered! Let's start at the top! For an overview of what is in Fusion CRM and where it is going, you should attend the general session and roadmap session: General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. There is also a General Session for all Fusion Applications providing insight into the current strategy of the full product line and a high-level roadmap for each product area: Oracle Fusion Applications—Overview, Strategy, and Roadmap (GEN9433) - Oct 1, 10:45AM. This session will be repeated on Oct 3, 10:15AM. Now, if you want to drill down into some more detail, there are a lot more sessions with Oracle product management and customers. I'll highlight a few, but suggest you review the Fusion CRM Focus On document, or the search in the Content Catalog or Session Builder.  Driving Sales Performance with Oracle Fusion CRM (CON9744) - Oct 3, 10:15AM. Demonstrates how sales executives can gain instant visibility into their business, deliver pervasive coaching to their reps, maximize their sales pipeline, and drive team alignment. The result is increased sales performance that enables sales executives to deliver more revenue without increasing their resources or expenses. Maximize Your Revenue Potential with Oracle Fusion CRM Sales Planning (CON9751) - Oct 2, 1:15PM. Learn how Oracle Fusion CRM helps companies intelligently optimize sales planning and manage sales performance including the ability to predict their future sales opportunities and use those predictions in conjunction with past sales data to optimally define their sales territories, sales quotas, and incentive compensation plans. Boost Marketing’s Contribution to Revenue with Oracle Fusion CRM Marketing (CON9746) - Oct 3, 11:45AM. Learn how Oracle Fusion CRM can help your organization integrate sales and marketing, using one CRM platform. See how Oracle Fusion CRM can help your organization learn where to invest its precious marketing dollars; drive more revenue with cross-channel marketing and prospecting capabilities, including and not limited to e-mail, Web, and social media; improve lead conversion with integrated lead management functionality; and do more with less by automating many manual tasks. Oracle Fusion CRM: Social Marketing (CON11559) - Oct 1, 3:15PM. Learn how Oracle’s acquisition of Collective Intellect, Vitrue, and Involver extends Oracle Fusion Marketing as a world-class social marketing solution. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15AM. Hear how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle's social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Of course, we recommend you hear from the current Fusion CRM customers too. So, don't miss Oracle Fusion Customer Relationship Management: Customer Adoption and Experiences (CON9415) on Oct 3 at 10:15AM for panel of customers discussing implementation experiences, best practices and benefits.  After listening to all of this great information, you are probably going to have questions. Well, the experts will be on hand to help answer your questions and plan how your organization can get going with Fusion CRM. Be sure to head down to the DEMOgrounds and CRM Pavilion in the Moscone West Exhibit Hall. And finally, there is the always popular Meet the Experts session focused on Fusion CRM (MTE9658) on Oct 2 at 5PM (pre-registration via Schedule Builder is recommended.) In addition, there are more sessions on Mobility, Extensibility, Incentive Compensation, Fusion Customer Hub and other key components of the Fusion Applications infrastructure, Oracle Cloud and much, much more! For a full list, utilize the Fusion CRM Focus On document and Content Catalog. Enjoy!

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• Oracle’s Web Experience Management

  - by Christie Flanagan

  Today’s guest post on Oracle’s Web Experience Management comes from a member of our WebCenter Evangelist team, Noël Jaffré, a Principal Technologist based in France.Oracle’s Web Experience Management (WEM) solution enables organizations to optimize the online channel for driving marketing and customer experience management success. It empowers business users to manage the web presence and create rich and engaging online experiences for customers and prospects. Oracle's WEM platform provides a framework to simplify the integration of Oracle, third-party and custom-built applications. This framework essentially allows the creation and integration of applications using one single business interface called the WEM interface. It includes the following: Single sign-on access control for all integrated applications using the Central Authentication Service (CAS) component. A single centralized administration window for user, role, and native applications management including site management. Community server management, gadget server management as well as management for partner integrated technologies. A Representational State Transfer (REST) API for accessing WebCenter Sites data. REST services are supported on both Oracle WebCenter Sites and Oracle WebCenter Sites Satellite Server to leverage the satellite server cache. All REST requests are cached for web consuming applications as well for the high performance delivery of native applications on the mobile channel. Oracle WebCenter Sites’ Web Experience Management environment enables organizations to deliver a compelling online experience to customers by simplifying the deployment and management of sophisticated and engaging websites. The WebCenter Sites platform automates the entire process of managing web content including: Authoring:  Business users can easily contribute and manage web content in real-time, with intuitive interfaces and drag-and-drop content authoring and layout capabilities designed for the non-technical user. Contextual Content Targeting: Marketers are empowered to create and manage targeted campaigns with relevant recommendations and promotions based on the context of the session of the visitor such as his or her navigation history, user profile, language, location or other information shared during the visitor session. Content Publishing and Deployment: It offers advanced multi-site management capabilities for departmental or regional sites, as well as strong multi-lingual and multi-locale content management. The remote satellite server caching infrastructure provides high-performance, distributed caching, tuned to deliver high-volume, targeted and multi-lingual sites. Analytics and Optimization: Business users and marketers have the ability to measure the effectiveness of their online content and campaigns at a granular level. Editors and marketers can immediately determine whether a given article or promotion is relevant to a particular customer segment. User-generated Content: Marketers can enable blogs, comments, rating and reviews on the website.  All comments and reviews posted to the website can be moderated from the administrator interface either manually or automatically using filters, whitelists, blacklists or community based moderation. Personalized Gadget Dashboards:  Site managers can deploy gadgets, small applications using web content, individually or as part of dashboards containing multiple gadgets.  These gadget dashboards enable site visitors to create their own “MyPage” on a given site where they can select and customize the gadgets that the site administrator has made available.  Any gadget that conforms to the iGoogle/OpenSocial standard can be made available to site visitors, or they can be created within the WEM interface. Oracle's WEM platform also provides a unique environment for the delivery of a rich, multichannel online experience for site visitors through its advanced management modules for mobile. With Oracle’s WEM solution, it’s easy to control branding and deliver a consistent message while repurposing web content for publication to mobile devices, kiosks and much more. This distinctive approach provides: HTML5 Delivery: HTML5 delivery which includes native support for adaptive design that responds to the user’s computer screen resolution and orientation. The approach is less driven by the particular hardware and more driven by the user’s interactions with the device. In other words, this approach takes both the screen interactions (either cursor or touch) and screen sizes and orientation into consideration. A Unique Native Mobile Extension Environment for Contributors: From the WEM interface, a contributor can directly manage their mobile channel, using the tooling already in place for driving the traditional web presence. This includes the mobile presentation, as well as mobile insite editing, drag and drop page layout, and in-context recommendations and personalization. Optimized REST APIs for High Performance Content Delivery on Native Mobile Device Applications: WebCenter Sites’ REST API uses the underlying HTTP methods (GET, POST, PUT, DELETE) to interact with resources. Resources support two types of input and output formats -- XML and JSON. REST calls are customizable to optimize the interactions between the content repositories and the client applications. Caching is essential to decrease network loads and improve overall reliability and usability of the applications and user interactions. REST results are cached through the highly efficient Oracle WebCenter Sites caching architecture.

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• Xen kernel can't see 2 disks of 6 of 1TB, does it have a limitation?

  - by PartySoft

  Linux gentoo-xen 2.6.18-xen-r12 #3 SMP Tue Oct 5 09:28:53 PDT 2010 x86_64 Intel(R) Xeon(R) CPU E5506 @ 2.13GHz GenuineIntel GNU/Linux I have 6 disks of 1 TB and i can't see all of them only 4, can anyone give me an ideea what can i do ? Filesystem Size Used Avail Use% Mounted on rootfs 886G 4.4G 836G 1% / /dev/sda3 886G 4.4G 836G 1% / rc-svcdir 1.0M 44K 980K 5% /lib64/rc/init.d shm 7.9G 0 7.9G 0% /dev/shm /dev/sdb1 917G 200M 871G 1% /home2 /dev/sdc1 917G 200M 871G 1% /home3 /dev/sdd1 917G 200M 871G 1% /home4 The hardware is Dual xeon E5506 processors on a supermicro X8DTL mobo 4.346585] ata3.00: ATA-8, max UDMA/133, 1953525168 sectors: LBA48 NCQ (depth 0/32) [ 4.346588] ata3.00: ata3: dev 0 multi count 16 [ 4.352861] ata3.00: configured for UDMA/133 [ 4.352867] scsi3 : ata_piix [ 4.352875] PM: Adding info for No Bus:host3 [ 4.510584] ata4.00: ATA-8, max UDMA/133, 1953525168 sectors: LBA48 NCQ (depth 0/32) [ 4.510587] ata4.00: ata4: dev 0 multi count 16 [ 4.516848] ata4.00: configured for UDMA/133 [ 4.516861] PM: Adding info for No Bus:target2:0:0 [ 4.516905] Vendor: ATA Model: SAMSUNG HD103SJ Rev: 1AJ1 [ 4.516910] Type: Direct-Access ANSI SCSI revision: 05 [ 4.516920] PM: Adding info for scsi:2:0:0:0 [ 4.517452] SCSI device sde: 1953525168 512-byte hdwr sectors (1000205 MB) [ 4.517460] sde: Write Protect is off [ 4.517461] sde: Mode Sense: 00 3a 00 00 [ 4.517478] SCSI device sde: drive cache: write back [ 4.517514] SCSI device sde: 1953525168 512-byte hdwr sectors (1000205 MB) [ 4.517521] sde: Write Protect is off [ 4.517522] sde: Mode Sense: 00 3a 00 00 [ 4.517532] SCSI device sde: drive cache: write back [ 4.517534] sde: sde1 [ 4.524551] sd 2:0:0:0: Attached scsi disk sde [ 4.524855] sd 2:0:0:0: Attached scsi generic sg4 type 0 [ 4.524874] PM: Adding info for No Bus:target3:0:0 [ 4.524928] Vendor: ATA Model: SAMSUNG HD103SJ Rev: 1AJ1 [ 4.524933] Type: Direct-Access ANSI SCSI revision: 05 [ 4.524946] PM: Adding info for scsi:3:0:0:0 [ 4.525216] SCSI device sdf: 1953525168 512-byte hdwr sectors (1000205 MB) [ 4.525227] sdf: Write Protect is off [ 4.525228] sdf: Mode Sense: 00 3a 00 00 [ 4.525242] SCSI device sdf: drive cache: write back [ 4.525280] SCSI device sdf: 1953525168 512-byte hdwr sectors (1000205 MB) [ 4.525286] sdf: Write Protect is off [ 4.525289] sdf: Mode Sense: 00 3a 00 00 [ 4.525301] SCSI device sdf: drive cache: write back [ 4.525302] sdf: sdf1 [ 4.532691] sd 3:0:0:0: Attached scsi disk sdf [ 4.533010] sd 3:0:0:0: Attached scsi generic sg5 type 0 [ 4.977669] scsi: <fdomain> Detection failed (no card) [ 5.030479] GDT-HA: Storage RAID Controller Driver. Version: 3.05 [ 5.030635] GDT-HA: Found 0 PCI Storage RAID Controllers [ 5.372350] Fusion MPT base driver 3.04.01 [ 5.372358] Copyright (c) 1999-2005 LSI Logic Corporation [ 5.579176] Fusion MPT SPI Host driver 3.04.01 [ 5.881777] ieee1394: Initialized config rom entry `ip1394' [ 6.166745] ieee1394: sbp2: Driver forced to serialize I/O (serialize_io=1) [ 6.166748] ieee1394: sbp2: Try serialize_io=0 for better performance [ 6.428866] md: md driver 0.90.3 MAX_MD_DEVS=256, MD_SB_DISKS=27 [ 6.428872] md: bitmap version 4.39 [ 6.431518] md: raid0 personality registered for level 0 [ 6.495979] md: raid1 personality registered for level 1 [ 6.570270] raid5: automatically using best checksumming function: generic_sse [ 6.575523] generic_sse: 6608.000 MB/sec [ 6.575526] raid5: using function: generic_sse (6608.000 MB/sec) [ 6.596226] raid6: int64x1 1835 MB/s [ 6.613231] raid6: int64x2 1773 MB/s [ 6.630256] raid6: int64x4 1675 MB/s [ 6.647296] raid6: int64x8 1027 MB/s [ 6.664267] raid6: sse2x1 3578 MB/s [ 6.681268] raid6: sse2x2 4207 MB/s [ 6.698280] raid6: sse2x4 4625 MB/s [ 6.698281] raid6: using algorithm sse2x4 (4625 MB/s) [ 6.698285] md: raid6 personality registered for level 6 [ 6.698286] md: raid5 personality registered for level 5 [ 6.698288] md: raid4 personality registered for level 4 [ 6.781090] md: raid10 personality registered for level 10 [ 7.007043] Intel(R) PRO/1000 Network Driver - version 7.1.9-k4 [ 7.007046] Copyright (c) 1999-2006 Intel Corporation. [ 9.229465] kjournald starting. Commit interval 5 seconds [ 9.229476] EXT3-fs: mounted filesystem with ordered data mode.

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• Why lock-free data structures just aren't lock-free enough

  - by Alex.Davies

  Today's post will explore why the current ways to communicate between threads don't scale, and show you a possible way to build scalable parallel programming on top of shared memory. The problem with shared memory Soon, we will have dozens, hundreds and then millions of cores in our computers. It's inevitable, because individual cores just can't get much faster. At some point, that's going to mean that we have to rethink our architecture entirely, as millions of cores can't all access a shared memory space efficiently. But millions of cores are still a long way off, and in the meantime we'll see machines with dozens of cores, struggling with shared memory. Alex's tip: The best way for an application to make use of that increasing parallel power is to use a concurrency model like actors, that deals with synchronisation issues for you. Then, the maintainer of the actors framework can find the most efficient way to coordinate access to shared memory to allow your actors to pass messages to each other efficiently. At the moment, NAct uses the .NET thread pool and a few locks to marshal messages. It works well on dual and quad core machines, but it won't scale to more cores. Every time we use a lock, our core performs an atomic memory operation (eg. CAS) on a cell of memory representing the lock, so it's sure that no other core can possibly have that lock. This is very fast when the lock isn't contended, but we need to notify all the other cores, in case they held the cell of memory in a cache. As the number of cores increases, the total cost of a lock increases linearly. A lot of work has been done on "lock-free" data structures, which avoid locks by using atomic memory operations directly. These give fairly dramatic performance improvements, particularly on systems with a few (2 to 4) cores. The .NET 4 concurrent collections in System.Collections.Concurrent are mostly lock-free. However, lock-free data structures still don't scale indefinitely, because any use of an atomic memory operation still involves every core in the system. A sync-free data structure Some concurrent data structures are possible to write in a completely synchronization-free way, without using any atomic memory operations. One useful example is a single producer, single consumer (SPSC) queue. It's easy to write a sync-free fixed size SPSC queue using a circular buffer*. Slightly trickier is a queue that grows as needed. You can use a linked list to represent the queue, but if you leave the nodes to be garbage collected once you're done with them, the GC will need to involve all the cores in collecting the finished nodes. Instead, I've implemented a proof of concept inspired by this intel article which reuses the nodes by putting them in a second queue to send back to the producer. * In all these cases, you need to use memory barriers correctly, but these are local to a core, so don't have the same scalability problems as atomic memory operations. Performance tests I tried benchmarking my SPSC queue against the .NET ConcurrentQueue, and against a standard Queue protected by locks. In some ways, this isn't a fair comparison, because both of these support multiple producers and multiple consumers, but I'll come to that later. I started on my dual-core laptop, running a simple test that had one thread producing 64 bit integers, and another consuming them, to measure the pure overhead of the queue. So, nothing very interesting here. Both concurrent collections perform better than the lock-based one as expected, but there's not a lot to choose between the ConcurrentQueue and my SPSC queue. I was a little disappointed, but then, the .NET Framework team spent a lot longer optimising it than I did. So I dug out a more powerful machine that Red Gate's DBA tools team had been using for testing. It is a 6 core Intel i7 machine with hyperthreading, adding up to 12 logical cores. Now the results get more interesting. As I increased the number of producer-consumer pairs to 6 (to saturate all 12 logical cores), the locking approach was slow, and got even slower, as you'd expect. What I didn't expect to be so clear was the drop-off in performance of the lock-free ConcurrentQueue. I could see the machine only using about 20% of available CPU cycles when it should have been saturated. My interpretation is that as all the cores used atomic memory operations to safely access the queue, they ended up spending most of the time notifying each other about cache lines that need invalidating. The sync-free approach scaled perfectly, despite still working via shared memory, which after all, should still be a bottleneck. I can't quite believe that the results are so clear, so if you can think of any other effects that might cause them, please comment! Obviously, this benchmark isn't realistic because we're only measuring the overhead of the queue. Any real workload, even on a machine with 12 cores, would dwarf the overhead, and there'd be no point worrying about this effect. But would that be true on a machine with 100 cores? Still to be solved. The trouble is, you can't build many concurrent algorithms using only an SPSC queue to communicate. In particular, I can't see a way to build something as general purpose as actors on top of just SPSC queues. Fundamentally, an actor needs to be able to receive messages from multiple other actors, which seems to need an MPSC queue. I've been thinking about ways to build a sync-free MPSC queue out of multiple SPSC queues and some kind of sign-up mechanism. Hopefully I'll have something to tell you about soon, but leave a comment if you have any ideas.

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• Part 2&ndash;Load Testing In The Cloud

  - by Tarun Arora

  Welcome to Part 2, In Part 1 we discussed the advantages of creating a Test Rig in the cloud, the Azure edge and the Test Rig Topology we want to get to. In Part 2, Let’s start by understanding the components of Azure we’ll be making use of followed by manually putting them together to create the test rig, so… let’s get down dirty start setting up the Test Rig.  What Components of Azure will I be using for building the Test Rig in the Cloud? To run the Test Agents we’ll make use of Windows Azure Compute and to enable communication between Test Controller and Test Agents we’ll make use of Windows Azure Connect.  Azure Connect The Test Controller is on premise and the Test Agents are in the cloud (How will they talk?). To enable communication between the two, we’ll make use of Windows Azure Connect. With Windows Azure Connect, you can use a simple user interface to configure IPsec protected connections between computers or virtual machines (VMs) in your organization’s network, and roles running in Windows Azure. With this you can now join Windows Azure role instances to your domain, so that you can use your existing methods for domain authentication, name resolution, or other domain-wide maintenance actions. For more details refer to an overview of Windows Azure connect. A very useful video explaining everything you wanted to know about Windows Azure connect.  Azure Compute Windows Azure compute provides developers a platform to host and manage applications in Microsoft’s data centres across the globe. A Windows Azure application is built from one or more components called ‘roles.’ Roles come in three different types: Web role, Worker role, and Virtual Machine (VM) role, we’ll be using the Worker role to set up the Test Agents. A very nice blog post discussing the difference between the 3 role types. Developers are free to use the .NET framework or other software that runs on Windows with the Worker role or Web role. Developers can also create applications using languages such as PHP and Java. More on Windows Azure Compute. Each Windows Azure compute instance represents a virtual server... Virtual Machine Size CPU Cores Memory Cost Per Hour Extra Small Shared 768 MB $0.04 Small 1 1.75 GB $0.12 Medium 2 3.50 GB $0.24 Large 4 7.00 GB $0.48 Extra Large 8 14.00 GB $0.96   You might want to review the Windows Azure Pricing FAQ. Let’s Get Started building the Test Rig… Configuration Machine Role Comments VM – 1 Domain Controller for Playpit.com On Premise VM – 2 TFS, Test Controller On Premise VM – 3 Test Agent Cloud   In this blog post I would assume that you have the domain, Team Foundation Server and Test Controller Installed and set up already. If not, please refer to the TFS 2010 Installation Guide and this walkthrough on MSDN to set up your Test Controller. You can also download a preconfigured TFS 2010 VM from Brian Keller's blog, Brian also has some great hands on Labs on TFS 2010 that you may want to explore. I. Lets start building VM – 3: The Test Agent Download the Windows Azure SDK and Tools Open Visual Studio and create a new Windows Azure Project using the Cloud Template                   Choose the Worker Role for reasons explained in the earlier post         The WorkerRole.cs implements the Run() and OnStart() methods, no code changes required. You should be able to compile the project and run it in the compute emulator (The compute emulator should have been installed as part of the Windows Azure Toolkit) on your local machine.                   We will only be making changes to WindowsAzureProject, open ServiceDefinition.csdef. Ensure that the vmsize is small (remember the cost chart above). Import the “Connect” module. I am importing the Connect module because I need to join the Worker role VM to the Playpit domain. <?xml version="1.0" encoding="utf-8"?> <ServiceDefinition name="WindowsAzureProject2" xmlns="http://schemas.microsoft.com/ServiceHosting/2008/10/ServiceDefinition"> <WorkerRole name="WorkerRole1" vmsize="Small"> <Imports> <Import moduleName="Diagnostics" /> <Import moduleName="Connect"/> </Imports> </WorkerRole> </ServiceDefinition> Go to the ServiceConfiguration.Cloud.cscfg and note that settings with key ‘Microsoft.WindowsAzure.Plugins.Connect.%%%%’ have been added to the configuration file. This is because you decided to import the connect module. See the config below. <?xml version="1.0" encoding="utf-8"?> <ServiceConfiguration serviceName="WindowsAzureProject2" xmlns="http://schemas.microsoft.com/ServiceHosting/2008/10/ServiceConfiguration" osFamily="1" osVersion="*"> <Role name="WorkerRole1"> <Instances count="1" /> <ConfigurationSettings> <Setting name="Microsoft.WindowsAzure.Plugins.Diagnostics.ConnectionString" value="UseDevelopmentStorage=true" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.ActivationToken" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.Refresh" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.WaitForConnectivity" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.Upgrade" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.EnableDomainJoin" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainFQDN" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainControllerFQDN" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainAccountName" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainPassword" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainOU" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.Administrators" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainSiteName" value="" /> </ConfigurationSettings> </Role> </ServiceConfiguration>             Let’s go step by step and understand all the highlighted parameters and where you can find the values for them.       osFamily – By default this is set to 1 (Windows Server 2008 SP2). Change this to 2 if you want the Windows Server 2008 R2 operating system. The Advantage of using osFamily = “2” is that you get Powershell 2.0 rather than Powershell 1.0. In Powershell 2.0 you could simply use “powershell -ExecutionPolicy Unrestricted ./myscript.ps1” and it will work while in Powershell 1.0 you will have to change the registry key by including the following in your command file “reg add HKLM\Software\Microsoft\PowerShell\1\ShellIds\Microsoft.PowerShell /v ExecutionPolicy /d Unrestricted /f” before you can execute any power shell. The other reason you might want to move to os2 is if you wanted IIS 7.5.       Activation Token – To enable communication between the on premise machine and the Windows Azure Worker role VM both need to have the same token. Log on to Windows Azure Management Portal, click on Connect, click on Get Activation Token, this should give you the activation token, copy the activation token to the clipboard and paste it in the configuration file. Note – Later in the blog I’ll be showing you how to install connect on the on premise machine.                       EnableDomainJoin – Set the value to true, ofcourse we want to join the on windows azure worker role VM to the domain.       DomainFQDN, DomainControllerFQDN, DomainAccountName, DomainPassword, DomainOU, Administrators – This information is specific to your domain. I have extracted this information from the ‘service manager’ and ‘Active Directory Users and Computers’. Also, i created a new Domain-OU namely ‘CloudInstances’ so all my cloud instances joined to my domain show up here, this is optional. You can encrypt the DomainPassword – refer to the instructions here. Or hold fire, I’ll be covering that when i come to certificates and encryption in the coming section.       Now once you have filled all this information up, the configuration file should look something like below, <?xml version="1.0" encoding="utf-8"?> <ServiceConfiguration serviceName="WindowsAzureProject2" xmlns="http://schemas.microsoft.com/ServiceHosting/2008/10/ServiceConfiguration" osFamily="2" osVersion="*"> <Role name="WorkerRole1"> <Instances count="1" /> <ConfigurationSettings> <Setting name="Microsoft.WindowsAzure.Plugins.Diagnostics.ConnectionString" value="UseDevelopmentStorage=true" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.ActivationToken" value="45f55fea-f194-4fbc-b36e-25604faac784" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.Refresh" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.WaitForConnectivity" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.Upgrade" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.EnableDomainJoin" value="true" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainFQDN" value="play.pit.com" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainControllerFQDN" value="WIN-KUDQMQFGQOL.play.pit.com" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainAccountName" value="playpit\Administrator" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainPassword" value="************************" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainOU" value="OU=CloudInstances, DC=Play, DC=Pit, DC=com" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.Administrators" value="Playpit\Administrator" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainSiteName" value="" /> </ConfigurationSettings> </Role> </ServiceConfiguration> Next we will be enabling the Remote Desktop module in to the ServiceDefinition.csdef, we could make changes manually or allow a beautiful wizard to help us make changes. I prefer the second option. So right click on the Windows Azure project and choose Publish       Now once you get the publish wizard, if you haven’t already you would be asked to import your Windows Azure subscription, this is simply the Msdn subscription activation key xml. Once you have done click Next to go to the Settings page and check ‘Enable Remote Desktop for all roles’.       As soon as you do that you get another pop up asking you the details for the user that you would be logging in with (make sure you enter a reasonable expiry date, you do not want the user account to expire today). Notice the more information tag at the bottom, click that to get access to the certificate section. See screen shot below.       From the drop down select the option to create a new certificate        In the pop up window enter the friendly name for your certificate. In my case I entered ‘WAC – Test Rig’ and click ok. This will create a new certificate for you. Click on the view button to see the certificate details. Do you see the Thumbprint, this is the value that will go in the config file (very important). Now click on the Copy to File button to copy the certificate, we will need to import the certificate to the windows Azure Management portal later. So, make sure you save it a safe location.                                Click Finish and enter details of the user you would like to create with permissions for remote desktop access, once you have entered the details on the ‘Remote desktop configuration’ screen click on Ok. From the Publish Windows Azure Wizard screen press Cancel. Cancel because we don’t want to publish the role just yet and Yes because we want to save all the changes in the config file.       Now if you go to the ServiceDefinition.csdef file you will see that the RemoteAccess and RemoteForwarder roles have been imported for you. <?xml version="1.0" encoding="utf-8"?> <ServiceDefinition name="WindowsAzureProject2" xmlns="http://schemas.microsoft.com/ServiceHosting/2008/10/ServiceDefinition"> <WorkerRole name="WorkerRole1" vmsize="Small"> <Imports> <Import moduleName="Diagnostics" /> <Import moduleName="Connect" /> <Import moduleName="RemoteAccess" /> <Import moduleName="RemoteForwarder" /> </Imports> </WorkerRole> </ServiceDefinition> Now go to the ServiceConfiguration.Cloud.cscfg file and you see a whole bunch for setting “Microsoft.WindowsAzure.Plugins.RemoteAccess.%%%” values added for you. <?xml version="1.0" encoding="utf-8"?> <ServiceConfiguration serviceName="WindowsAzureProject2" xmlns="http://schemas.microsoft.com/ServiceHosting/2008/10/ServiceConfiguration" osFamily="2" osVersion="*"> <Role name="WorkerRole1"> <Instances count="1" /> <ConfigurationSettings> <Setting name="Microsoft.WindowsAzure.Plugins.Diagnostics.ConnectionString" value="UseDevelopmentStorage=true" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.ActivationToken" value="45f55fea-f194-4fbc-b36e-25604faac784" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.Refresh" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.WaitForConnectivity" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.Upgrade" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.EnableDomainJoin" value="true" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainFQDN" value="play.pit.com" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainControllerFQDN" value="WIN-KUDQMQFGQOL.play.pit.com" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainAccountName" value="playpit\Administrator" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainPassword" value="************************" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainOU" value="OU=CloudInstances, DC=Play, DC=Pit, DC=com" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.Administrators" value="Playpit\Administrator" /> <Setting name="Microsoft.WindowsAzure.Plugins.Connect.DomainSiteName" value="" /> <Setting name="Microsoft.WindowsAzure.Plugins.RemoteAccess.Enabled" value="true" /> <Setting name="Microsoft.WindowsAzure.Plugins.RemoteAccess.AccountUsername" value="Administrator" /> <Setting name="Microsoft.WindowsAzure.Plugins.RemoteAccess.AccountEncryptedPassword" value="MIIBnQYJKoZIhvcNAQcDoIIBjjCCAYoCAQAxggFOMIIBSgIBADAyMB4xHDAaBgNVBAMME1dpbmRvd 3MgQXp1cmUgVG9vbHMCEGa+B46voeO5T305N7TSG9QwDQYJKoZIhvcNAQEBBQAEggEABg4ol5Xol66Ip6QKLbAPWdmD4ae ADZ7aKj6fg4D+ATr0DXBllZHG5Umwf+84Sj2nsPeCyrg3ZDQuxrfhSbdnJwuChKV6ukXdGjX0hlowJu/4dfH4jTJC7sBWS AKaEFU7CxvqYEAL1Hf9VPL5fW6HZVmq1z+qmm4ecGKSTOJ20Fptb463wcXgR8CWGa+1w9xqJ7UmmfGeGeCHQ4QGW0IDSBU6ccg vzF2ug8/FY60K1vrWaCYOhKkxD3YBs8U9X/kOB0yQm2Git0d5tFlIPCBT2AC57bgsAYncXfHvPesI0qs7VZyghk8LVa9g5IqaM Cp6cQ7rmY/dLsKBMkDcdBHuCTAzBgkqhkiG9w0BBwEwFAYIKoZIhvcNAwcECDRVifSXbA43gBApNrp40L1VTVZ1iGag+3O1" /> <Setting name="Microsoft.WindowsAzure.Plugins.RemoteAccess.AccountExpiration" value="2012-11-27T23:59:59.0000000+00:00" /> <Setting name="Microsoft.WindowsAzure.Plugins.RemoteForwarder.Enabled" value="true" /> </ConfigurationSettings> <Certificates> <Certificate name="Microsoft.WindowsAzure.Plugins.RemoteAccess.PasswordEncryption" thumbprint="AA23016CF0BDFC344400B5B82706B608B92E4217" thumbprintAlgorithm="sha1" /> </Certificates> </Role> </ServiceConfiguration>          Okay let’s look at them one at a time,       Enabled - Yes, we would like to enable Remote Access.       AccountUserName – This is the user name you entered while you were on the publish windows azure role screen, as detailed above.       AccountEncrytedPassword – Try and decode that, the certificate is used to encrypt the password you specified for the user account. Remember earlier i said, either use the instructions or wait and i’ll be showing you encryption, now the user account i am using for rdp has the same password as my domain password, so i can simply copy the value of the AccountEncryptedPassword to the DomainPassword as well.       AccountExpiration – This is the expiration as you specified in the wizard earlier, make sure your account does not expire today.       Remote Forwarder – Check out the documentation, below is how I understand it, -- One role in an application that implements a remote desktop connection must import the RemoteForwarder module. The two modules work together to enable the remote desktop connections to role instances. -- If you have multiple roles defined in the service model, it does not matter which role you add the RemoteForwarder module to, but you must add it to only one of the role definitions.       Certificate – Remember the certificate thumbprint from the wizard, the on premise machine and windows azure role machine that need to speak to each other must have the same thumbprint. More on that when we install Windows Azure connect Endpoints on the on premise machine. As i said earlier, in this blog post, I’ll be showing you the manual process so i won’t be scripting any star up tasks to install the test agent or register the test agent with the TFS Server. I’ll be showing you all this cool stuff in the next blog post, that’s because it’s important to understand the manual side of it, it becomes easier for you to troubleshoot in case something fails. Having said that, the changes we have made are sufficient to spin up the Windows Azure Worker Role aka Test Agent VM, have it connected with the play.pit.com domain and have remote access enabled on it. Before we deploy the Test Agent VM we need to set up Windows Azure Connect on the TFS Server. II. Windows Azure Connect: Setting up Connect on VM – 2 i.e. TFS & Test Controller Glad you made it so far, now to enable communication between the on premise TFS/Test Controller and Azure-ed Test Agent we need to enable communication. We have set up the Azure connect module in the Test Agent configuration, now the connect end points need to be enabled on the on premise machines, let’s have a look at how we can do this. Log on to VM – 2 running the TFS Server and Test Controller Log on to the Windows Azure Management Portal and click on Virtual Network Click on Virtual Network, if you already have a subscription you should see the below screen shot, if not, you would be asked to complete the subscription first        Click on Install Local Endpoints from the top left on the panel and you get a url appended with a token id in it, remember the token i showed you earlier, in theory the token you get here should match the token you added to the Test Agent config file.        Copy the url to the clip board and paste it in IE explorer (important, the installation at present only works out of IE and you need to have cookies enabled in order to complete the installation). As stated in the pop up, you can NOT download and run the software later, you need to run it as is, since it contains a token. Once the installation completes you should see the Windows Azure connect icon in the system tray.                         Right click the Azure Connect icon, choose Diagnostics and refer to this link for diagnostic detail terminology. NOTE – Unfortunately I could not see the Windows Azure connect icon in the system tray, a bit of binging with Google revealed that the azure connect icon is only shown when the ‘Windows Azure Connect Endpoint’ Service is started. So go to services.msc and make sure that the service is started, if not start it, unfortunately again, the service did not start for me on a manual start and i realised that one of the dependant services was disabled, you can look at the service dependencies and start them and then start windows azure connect. Bottom line, you need to start Windows Azure connect service before you can proceed. Please refer here on MSDN for more on Troubleshooting Windows Azure connect. (Follow the next step as well)   Now go back to the Windows Azure Management Portal and from Groups and Roles create a new group, lets call it ‘Test Rig’. Make sure you add the VM – 2 (the TFS Server VM where you just installed the endpoint).       Now if you go back to the Azure Connect icon in the system tray and click ‘Refresh Policy’ you will notice that the disconnected status of the icon should change to ready for connection. III. Importing Certificate in to Windows Azure Management Portal But before that you need to import the certificate you created in Step I in to the Windows Azure Management Portal. Log on to the Windows Azure Management Portal and click on ‘Hosted Services, Storage Accounts & CDN’ and then ‘Management Certificates’ followed by Add Certificates as shown in the screen shot below        Browse to the location where you saved the certificate earlier, remember… Refer to Step I in case you forgot.        Now you should be able to see the imported certificate here, make sure the thumbprint of the certificate matches the one you inserted in the config files        IV. Publish Windows Azure Worker Role aka Test Agent Having completed I, II and III, you are ready to publish the Test Agent VM – 3 to the cloud. Go to Visual Studio and right click the Windows Azure project and select Publish. Verify the infomration in the wizard, from the advanced settings tab, you can also enabled capture of intellitrace or profiling information.         Click Next and Click Publish! From the view menu bar select the Windows Azure Activity Log window.       Now you should be able to see the deployment progress in real time.             In the Windows Azure Management Portal, you should also be able to see the progress of creation of a new Worker Role.       Once the deployment is complete you should be able to RDP (go to run prompt type mstsc and in the pop up the machine name) in to the Test Agent Worker Role VM from the Playpit network using the domain admin user account. In case you are unable to log in to the Test Agent using the domain admin user account it means the process of joining the Test Agent to the domain has failed! But the good news is, because you imported the connect module, you can connect to the Test Agent machine using Windows Azure Management Portal and troubleshoot the reason for failure, you will be able to log in with the user name and password you specified in the config file for the keys ‘RemoteAccess.AccountUsername, RemoteAccess.EncryptedPassword (just that enter the password unencrypted)’, fix it or manually join the machine to the domain. Once you have managed to Join the Test Agent VM to the Domain move to the next step.      So, log in to the Test Agent Worker Role VM with the Playpit Domain Administrator and verify that you can log in, the machine is connected to the domain and the connect service is successfully running. If yes, give your self a pat on the back, you are 80% mission accomplished!         Go to the Windows Azure Management Portal and click on Virtual Network, click on Groups and Roles and click on Test Rig, click Edit Group, the edit the Test Rig group you created earlier. In the Connect to section, click on Add to select the worker role you have just deployed. Also, check the ‘Allow connections between endpoints in the group’ with this you will enable to communication between test controller and test agents and test agents/test agents. Click Save.      Now, you are ready to deploy the Test Agent software on the Worker Role Test Agent VM and configure it to work with the Test Controller. V. Configuring VM – 3: Installing Test Agent and Associating Test Agent to Controller Log in to the Worker Role Test Agent VM that you have just successfully deployed, make sure you log in with the domain administrator account. Download the All Agents software from MSDN, ‘en_visual_studio_agents_2010_x86_x64_dvd_509679.iso’, extract the iso and navigate to where you have extracted the iso. In my case, i have extracted the iso to “C:\Resources\Temp\VsAgentSetup”. Open the Test Agent folder and double click on setup.exe. Once you have installed the Test Agent you should reach the configuration window. If you face any issues installing TFS Test Agent on the VM, refer to the walkthrough on MSDN.       Once you have successfully installed the Test Agent software you will need to configure the test agent. Right click the test agent configuration tool and run as a different user. i.e. an Administrator. This is really to run the configuration wizard with elevated privileges (you might have UAC block something's otherwise).        In the run options, you can select ‘service’ you do not need to run the agent as interactive un less you are running coded UI tests. I have specified the domain administrator to connect to the TFS Test Controller. In real life, i would never do that, i would create a separate test user service account for this purpose. But for the blog post, we are using the most powerful user so that any policies or restrictions don’t block you.        Click the Apply Settings button and you should be all green! If not, the summary usually gives helpful error messages that you can resolve and proceed. As per my experience, you may run in to either a permission or a firewall blocking communication issue.        And now the moment of truth! Go to VM –2 open up Visual Studio and from the Test Menu select Manage Test Controller       Mission Accomplished! You should be able to see the Test Agent that you have just configured here,         VI. Creating and Running Load Tests on your brand new Azure-ed Test Rig I have various blog posts on Performance Testing with Visual Studio Ultimate, you can follow the links and videos below, Blog Posts: - Part 1 – Performance Testing using Visual Studio 2010 Ultimate - Part 2 – Performance Testing using Visual Studio 2010 Ultimate - Part 3 – Performance Testing using Visual Studio 2010 Ultimate Videos: - Test Tools Configuration & Settings in Visual Studio - Why & How to Record Web Performance Tests in Visual Studio Ultimate - Goal Driven Load Testing using Visual Studio Ultimate Now that you have created your load tests, there is one last change you need to make before you can run the tests on your Azure Test Rig, create a new Test settings file, and change the Test Execution method to ‘Remote Execution’ and select the test controller you have configured the Worker Role Test Agent against in our case VM – 2 So, go on, fire off a test run and see the results of the test being executed on the Azur-ed Test Rig. Review and What’s next? A quick recap of the benefits of running the Test Rig in the cloud and what i will be covering in the next blog post AND I would love to hear your feedback! Advantages Utilizing the power of Azure compute to run a heavy virtual user load. Benefiting from the Azure flexibility, destroy Test Agents when not in use, takes < 25 minutes to spin up a new Test Agent. Most important test Network Latency, (network latency and speed of connection are two different things – usually network latency is very hard to test), by placing the Test Agents in Microsoft Data centres around the globe, one can actually test the lag in transferring the bytes not because of a slow connection but because the page has been requested from the other side of the globe. Next Steps The process of spinning up the Test Agents in windows Azure is not 100% automated. I am working on the Worker process and power shell scripts to make the role deployment, unattended install of test agent software and registration of the test agent to the test controller automated. In the next blog post I will show you how to make the complete process unattended and automated. Remember to subscribe to http://feeds.feedburner.com/TarunArora. Hope you enjoyed this post, I would love to hear your feedback! If you have any recommendations on things that I should consider or any questions or feedback, feel free to leave a comment. See you in Part III.   Share this post : CodeProject

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• LINQ und ArcObjects

  - by Marko Apfel

  LINQ und ArcObjects Motivation LINQ1 (language integrated query) ist eine Komponente des Microsoft .NET Frameworks seit der Version 3.5. Es erlaubt eine SQL-ähnliche Abfrage zu verschiedenen Datenquellen wie SQL, XML u.v.m. Wie SQL auch, bietet LINQ dazu eine deklarative Notation der Problemlösung - d.h. man muss nicht im Detail beschreiben wie eine Aufgabe, sondern was überhaupt zu lösen ist. Das befreit den Entwickler abfrageseitig von fehleranfälligen Iterator-Konstrukten. Ideal wäre es natürlich auf diese Möglichkeiten auch in der ArcObjects-Programmierung mit Features zugreifen zu können. Denkbar wäre dann folgendes Konstrukt: var largeFeatures = from feature in features where (feature.GetValue("SHAPE_Area").ToDouble() > 3000) select feature; bzw. dessen Äquivalent als Lambda-Expression: var largeFeatures = features.Where(feature => (feature.GetValue("SHAPE_Area").ToDouble() > 3000)); Dazu muss ein entsprechender Provider zu Verfügung stehen, der die entsprechende Iterator-Logik managt. Dies ist leichter als man auf den ersten Blick denkt - man muss nur die gewünschten Entitäten als IEnumerable<IFeature> liefern. (Anm.: nicht wundern - die Methoden GetValue() und ToDouble() habe ich nebenbei als Erweiterungsmethoden deklariert.) Im Hintergrund baut LINQ selbständig eine Zustandsmaschine (state machine)2 auf deren Ausführung verzögert ist (deferred execution)3 - d.h. dass erst beim tatsächlichen Anfordern von Entitäten (foreach, Count(), ToList(), ..) eine Instanziierung und Verarbeitung stattfindet, obwohl die Zuweisung schon an ganz anderer Stelle erfolgte. Insbesondere bei mehrfacher Iteration durch die Entitäten reibt man sich bei den ersten Debuggings verwundert die Augen wenn der Ausführungszeiger wie von Geisterhand wieder in die Iterator-Logik springt. Realisierung Eine ganz knappe Logik zum Konstruieren von IEnumerable<IFeature> lässt sich mittels Durchlaufen eines IFeatureCursor realisieren. Dazu werden die einzelnen Feature mit yield ausgegeben. Der einfachen Verwendung wegen, habe ich die Logik in eine Erweiterungsmethode GetFeatures() für IFeatureClass aufgenommen: public static IEnumerable GetFeatures(this IFeatureClass featureClass, IQueryFilter queryFilter, RecyclingPolicy policy) { IFeatureCursor featureCursor = featureClass.Search(queryFilter, RecyclingPolicy.Recycle == policy); IFeature feature; while (null != (feature = featureCursor.NextFeature())) { yield return feature; } //this is skipped in unit tests with cursor-mock if (Marshal.IsComObject(featureCursor)) { Marshal.ReleaseComObject(featureCursor); } } Damit kann man sich nun ganz einfach die IEnumerable<IFeature> erzeugen lassen: IEnumerable features = _featureClass.GetFeatures(RecyclingPolicy.DoNotRecycle); Etwas aufpassen muss man bei der Verwendung des "Recycling-Cursors". Nach einer verzögerten Ausführung darf im selben Kontext nicht erneut über die Features iteriert werden. In diesem Fall wird nämlich nur noch der Inhalt des letzten (recycelten) Features geliefert und alle Features sind innerhalb der Menge gleich. Kritisch würde daher das Konstrukt largeFeatures.ToList(). ForEach(feature => Debug.WriteLine(feature.OID)); weil ToList() schon einmal durch die Liste iteriert und der Cursor somit einmal durch die Features bewegt wurde. Die Erweiterungsmethode ForEach liefert dann immer dasselbe Feature. In derartigen Situationen darf also kein Cursor mit Recycling verwendet werden. Ein mehrfaches Ausführen von foreach ist hingegen kein Problem weil dafür jedes Mal die Zustandsmaschine neu instanziiert wird und somit der Cursor neu durchlaufen wird – das ist die oben schon erwähnte Magie. Ausblick Nun kann man auch einen Schritt weiter gehen und ganz eigene Implementierungen für die Schnittstelle IEnumerable<IFeature> in Angriff nehmen. Dazu müssen nur die Methode und das Property zum Zugriff auf den Enumerator ausprogrammiert werden. Im Enumerator selbst veranlasst man in der Reset()-Methode das erneute Ausführen der Suche – dazu übergibt man beispielsweise ein entsprechendes Delegate in den Konstruktur: new FeatureEnumerator( _featureClass, featureClass => featureClass.Search(_filter, isRecyclingCursor)); und ruft dieses beim Reset auf: public void Reset() {     _featureCursor = _resetCursor(_t); } Auf diese Art und Weise können Enumeratoren für völlig verschiedene Szenarien implementiert werden, die clientseitig restlos identisch nach obigen Schema verwendet werden. Damit verschmelzen Cursors, SelectionSets u.s.w. zu einer einzigen Materie und die Wiederverwendbarkeit von Code steigt immens. Obendrein lässt sich ein IEnumerable in automatisierten Unit-Tests sehr einfach mocken - ein großer Schritt in Richtung höherer Software-Qualität.4 Fazit Nichtsdestotrotz ist Vorsicht mit diesen Konstrukten in performance-relevante Abfragen geboten. Dadurch dass im Hintergrund eine Zustandsmaschine verwalten wird, entsteht einiges an Overhead dessen Verarbeitung zusätzliche Zeit kostet - ca. 20 bis 100 Prozent. Darüber hinaus ist auch das Arbeiten ohne Recycling schnell ein Performance-Gap. Allerdings ist deklarativer LINQ-Code viel eleganter, fehlerfreier und wartungsfreundlicher als das manuelle Iterieren, Vergleichen und Aufbauen einer Ergebnisliste. Der Code-Umfang verringert sich erfahrungsgemäß im Schnitt um 75 bis 90 Prozent! Dafür warte ich gerne ein paar Millisekunden länger. Wie so oft muss abgewogen werden zwischen Wartbarkeit und Performance - wobei für mich Wartbarkeit zunehmend an Priorität gewinnt. Zumeist ist sowieso nicht der Code sondern der Anwender die Bremse im Prozess. Demo-Quellcode support.esri.de   [1] Wikipedia: LINQ http://de.wikipedia.org/wiki/LINQ [2] Wikipedia: Zustandsmaschine http://de.wikipedia.org/wiki/Endlicher_Automat [3] Charlie Calverts Blog: LINQ and Deferred Execution http://blogs.msdn.com/b/charlie/archive/2007/12/09/deferred-execution.aspx [4] Clean Code Developer - gelber Grad/Automatisierte Unit Tests http://www.clean-code-developer.de/Gelber-Grad.ashx#Automatisierte_Unit_Tests_8

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• How to Force Graphics Options in PC Games with NVIDIA, AMD, or Intel Graphics

  - by Chris Hoffman

  PC games usually have built-in graphics options you can change. But you’re not limited to the options built into games — the graphics control panels bundled with graphics drivers allow you to tweak options from outside PC games. For example, these tools allow you to force-enabling antialiasing to make old games look better, even if they don’t normally support it. You can also reduce graphics quality to get more performance on slow hardware. If You Don’t See These Options If you don’t have the NVIDIA Control Panel, AMD Catalyst Control Center, or Intel Graphics and Media Control Panel installed, you may need to install the appropriate graphics driver package for your hardware from the hardware manufacturer’s website. The drivers provided via Windows Update don’t include additional software like the NVIDIA Control Panel or AMD Catalyst Control Center. Drivers provided via Windows Update are also more out of date. If you’re playing PC games, you’ll want to have the latest graphics drivers installed on your system. NVIDIA Control Panel The NVIDIA Control Panel allows you to change these options if your computer has NVIDIA graphics hardware. To launch it, right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel. To quickly set a system-wide preference, you could use the Adjust image settings with preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate. By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does. If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware. AMD Catalyst Control Center AMD’s Catalyst Control Center allows you to change these options on AMD graphics hardware. To open it, right-click your desktop background and select Catalyst Control Center. You can also right-click the Catalyst icon in your system tray and select Catalyst Control Center or perform a Start menu (or Start screen) search for Catalyst Control Center. Click the Gaming category at the left side of the Catalyst Control Center window and select 3D Application Settings to access the graphics settings you can change. The System Settings tab allows you to configure these options globally, for all games. Mouse over any option to see an explanation of what it does. You can also set per-application 3D settings and tweak your settings on a per-game basis. Click the Add option and browse to a game’s .exe file to change its options. Intel Graphics and Media Control Panel Intel integrated graphics is nowhere near as powerful as dedicated graphics hardware from NVIDIA and AMD, but it’s improving and comes included with most computers. Intel doesn’t provide anywhere near as many options in its graphics control panel, but you can still tweak some common settings. To open the Intel graphics control panel, locate the Intel graphics icon in your system tray, right-click it, and select Graphics Properties. You can also right-click the desktop and select Graphics Properties. Select either Basic Mode or Advanced Mode. When the Intel Graphics and Media Control Panel appears, select the 3D option. You’ll be able to set your Performance or Quality setting by moving the slider around or click the Custom Settings check box and customize your Anisotropic Filtering and Vertical Sync preference. Different Intel graphics hardware may have different options here. We also wouldn’t be surprised to see more advanced options appear in the future if Intel is serious about competing in the PC graphics market, as they say they are. These options are primarily useful to PC gamers, so don’t worry about them — or bother downloading updated graphics drivers — if you’re not a PC gamer and don’t use any intensive 3D applications on your computer. Image Credit: Dave Dugdale on Flickr     

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• Trace File Source Adapter

  The Trace File Source adapter is a useful addition to your SSIS toolbox.  It allows you to read 2005 and 2008 profiler traces stored as .trc files and read them into the Data Flow.  From there you can perform filtering and analysis using the power of SSIS. There is no need for a SQL Server connection this just uses the trace file. Example Usages Cache warming for SQL Server Analysis Services Reading the flight recorder Find out the longest running queries on a server Analyze statements for CPU, memory by user or some other criteria you choose Properties The Trace File Source adapter has two properties, both of which combine to control the source trace file that is read at runtime. SQL Server 2005 and SQL Server 2008 trace files are supported for both the Database Engine (SQL Server) and Analysis Services. The properties are managed by the Editor form or can be set directly from the Properties Grid in Visual Studio. Property Type Description AccessMode Enumeration This property determines how the Filename property is interpreted. The values available are: DirectInput Variable Filename String This property holds the path for trace file to load (*.trc). The value is either a full path, or the name of a variable which contains the full path to the trace file, depending on the AccessMode property. Trace Column Definition Hopefully the majority of you can skip this section entirely, but if you encounter some problems processing a trace file this may explain it and allow you to fix the problem. The component is built upon the trace management API provided by Microsoft. Unfortunately API methods that expose the schema of a trace file have known issues and are unreliable, put simply the data often differs from what was specified. To overcome these limitations the component uses  some simple XML files. These files enable the trace column data types and sizing attributes to be overridden. For example SQL Server Profiler or TMO generated structures define EventClass as an integer, but the real value is a string. TraceDataColumnsSQL.xml  - SQL Server Database Engine Trace Columns TraceDataColumnsAS.xml    - SQL Server Analysis Services Trace Columns The files can be found in the %ProgramFiles%\Microsoft SQL Server\100\DTS\PipelineComponents folder, e.g. "C:\Program Files\Microsoft SQL Server\100\DTS\PipelineComponents\TraceDataColumnsSQL.xml" "C:\Program Files\Microsoft SQL Server\100\DTS\PipelineComponents\TraceDataColumnsAS.xml" If at runtime the component encounters a type conversion or sizing error it is most likely due to a discrepancy between the column definition as reported by the API and the actual value encountered. Whilst most common issues have already been fixed through these files we have implemented specific exception traps to direct you to the files to enable you to fix any further issues due to different usage or data scenarios that we have not tested. An example error that you can fix through these files is shown below. Buffer exception writing value to column 'Column Name'. The string value is 999 characters in length, the column is only 111. Columns can be overridden by the TraceDataColumns XML files in "C:\Program Files\Microsoft SQL Server\100\DTS\PipelineComponents\TraceDataColumnsAS.xml". Installation The component is provided as an MSI file which you can download and run to install it. This simply places the files on disk in the correct locations and also installs the assemblies in the Global Assembly Cache as per Microsoft’s recommendations. You may need to restart the SQL Server Integration Services service, as this caches information about what components are installed, as well as restarting any open instances of Business Intelligence Development Studio (BIDS) / Visual Studio that you may be using to build your SSIS packages. Finally you will have to add the transformation to the Visual Studio toolbox manually. Right-click the toolbox, and select Choose Items.... Select the SSIS Data Flow Items tab, and then check the Trace File Source transformation in the Choose Toolbox Items window. This process has been described in detail in the related FAQ entry for How do I install a task or transform component? We recommend you follow best practice and apply the current Microsoft SQL Server Service pack to your SQL Server servers and workstations. Please note that the Microsoft Trace classes used in the component are not supported on 64-bit platforms. To use the Trace File Source on a 64-bit host you need to ensure you have the 32-bit (x86) tools available, and the way you execute your package is setup to use them, please see the help topic 64-bit Considerations for Integration Services for more details. Downloads Trace Sources for SQL Server 2005 -- Trace Sources for SQL Server 2008 Version History SQL Server 2008 Version 2.0.0.382 - SQL Sever 2008 public release. (9 Apr 2009) SQL Server 2005 Version 1.0.0.321 - SQL Server 2005 public release. (18 Nov 2008) -- Screenshots

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• New Replication, Optimizer and High Availability features in MySQL 5.6.5!

  - by Rob Young

  As the Product Manager for the MySQL database it is always great to announce when the MySQL Engineering team delivers another great product release.  As a field DBA and developer it is even better when that release contains improvements and innovation that I know will help those currently using MySQL for apps that range from modest intranet sites to the most highly trafficked web sites on the web.  That said, it is my pleasure to take my hat off to MySQL Engineering for today's release of the MySQL 5.6.5 Development Milestone Release ("DMR"). The new highlighted features in MySQL 5.6.5 are discussed here: New Self-Healing Replication ClustersThe 5.6.5 DMR improves MySQL Replication by adding Global Transaction Ids and automated utilities for self-healing Replication clusters.  Prior to 5.6.5 this has been somewhat of a pain point for MySQL users with most developing custom solutions or looking to costly, complex third-party solutions for these capabilities.  With 5.6.5 these shackles are all but removed by a solution that is included with the GPL version of the database and supporting GPL tools.  You can learn all about the details of the great, problem solving Replication features in MySQL 5.6 in Mat Keep's Developer Zone article.  New Replication Administration and Failover UtilitiesAs mentioned above, the new Replication features, Global Transaction Ids specifically, are now supported by a set of automated GPL utilities that leverage the new GTIDs to provide administration and manual or auto failover to the most up to date slave (that is the default, but user configurable if needed) in the event of a master failure. The new utilities, along with links to Engineering related blogs, are discussed in detail in the DevZone Article noted above. Better Query Optimization and ThroughputThe MySQL Optimizer team continues to amaze with the latest round of improvements in 5.6.5. Along with much refactoring of the legacy code base, the Optimizer team has improved complex query optimization and throughput by adding these functional improvements: Subquery Optimizations - Subqueries are now included in the Optimizer path for runtime optimization.  Better throughput of nested queries enables application developers to simplify and consolidate multiple queries and result sets into a single unit or work. Optimizer now uses CURRENT_TIMESTAMP as default for DATETIME columns - For simplification, this eliminates the need for application developers to assign this value when a column of this type is blank by default. Optimizations for Range based queries - Optimizer now uses ready statistics vs Index based scans for queries with multiple range values. Optimizations for queries using filesort and ORDER BY.  Optimization criteria/decision on execution method is done now at optimization vs parsing stage. Print EXPLAIN in JSON format for hierarchical readability and Enterprise tool consumption. You can learn the details about these new features as well all of the Optimizer based improvements in MySQL 5.6 by following the Optimizer team blog. You can download and try the MySQL 5.6.5 DMR here. (look under "Development Releases")  Please let us know what you think!  The new HA utilities for Replication Administration and Failover are available as part of the MySQL Workbench Community Edition, which you can download here .Also New in MySQL LabsAs has become our tradition when announcing DMRs we also like to provide "Early Access" development features to the MySQL Community via the MySQL Labs.  Today is no exception as we are also releasing the following to Labs for you to download, try and let us know your thoughts on where we need to improve:InnoDB Online OperationsMySQL 5.6 now provides Online ADD Index, FK Drop and Online Column RENAME.  These operations are non-blocking and will continue to evolve in future DMRs.  You can learn the grainy details by following John Russell's blog.InnoDB data access via Memcached API ("NotOnlySQL") - Improved refresh of an earlier feature releaseSimilar to Cluster 7.2, MySQL 5.6 provides direct NotOnlySQL access to InnoDB data via the familiar Memcached API. This provides the ultimate in flexibility for developers who need fast, simple key/value access and complex query support commingled within their applications.Improved Transactional Performance, ScaleThe InnoDB Engineering team has once again under promised and over delivered in the area of improved performance and scale.  These improvements are also included in the aggregated Spring 2012 labs release:InnoDB CPU cache performance improvements for modern, multi-core/CPU systems show great promise with internal tests showing:    2x throughput improvement for read only activity 6x throughput improvement for SELECT range Read/Write benchmarks are in progress More details on the above are available here. You can download all of the above in an aggregated "InnoDB 2012 Spring Labs Release" binary from the MySQL Labs. You can also learn more about these improvements and about related fixes to mysys mutex and hash sort by checking out the InnoDB team blog.MySQL 5.6.5 is another installment in what we believe will be the best release of the MySQL database ever.  It also serves as a shining example of how the MySQL Engineering team at Oracle leads in MySQL innovation.You can get the overall Oracle message on the MySQL 5.6.5 DMR and Early Access labs features here. As always, thanks for your continued support of MySQL, the #1 open source database on the planet!

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• Keep it Professional &ndash; Multiple Environments

  - by AjarnMark

  I have certainly been reading blogs a whole lot more than writing them the last several weeks, and it’s about time I got back to writing.  I have been collecting several topics and references for blog posts…some of which will probably just never get written as the timeliness of the topics fade over time.  Nonetheless, I’m back, and I think it is time to revive my Doing Business Right series, this time coming from the slant of managing a development team rather than the previous angle of being self-employed.  First up: separating Dev, Test, and Prod. A few months ago, Colin Stasiuk (@BenchmarkIT) wrote a great post about separating your Dev, Test/UAT, and Prod environments.  This post covers all the important points such as removing Developer access from both PROD and UAT, and the importance of proper deployment (a.k.a. promotion) procedures.  I won’t repeat it all here, go read the original!  But what I do want to address is what I believe to be the #1 excuse people use for not having separate environments:  Money.  I discussed this briefly in my comment on Colin’s post at the time, but let me repeat it here and expand on it a bit. Don’t let the size of your company or the size of its budget dictate whether you do things professionally or not.  I am convinced that most developers and development teams would agree that it is a best practice to have separate environments for development, testing, and production (a.k.a. Live).  So why don’t they?  Because they think that it means separate servers which means more money.  While having separate physical servers for the different environments would be ideal, it is not an absolute requirement in order to make this work.  Here are a few ideas: Use multiple instances of SQL Server and multiple Web Sites with Headers or Ports.  For no additional fees* you can install multiple instances of SQL Server on the same machine.  This gives you a nice separation, allowing you to even use the same database names as will appear in PROD, yet isolating the data and security access.  And in IIS, you can create multiple Web Sites on the same server just by using Host Headers or different port numbers to separate them.  This approach does still pose the risk of non-Prod environments impacting performance on Prod, but when your application is busy enough for that to be a concern, you can probably afford one of the other options. Use desktop PCs instead of servers.  Instead of investing in full server-grade hardware, you can mimic the separate environments on old desktop PCs and at least get functional equivalency, if not performance matching.  The last I checked, Microsoft did not require separate licensing for SQL Server if that installation was used exclusively for dev or test purposes*.  There may be some version or performance differences between this approach and what you have in Prod, but you have isolated test from impacting Prod resources this way. Virtualization.  This is of course one of the hot topics of the day, and I would be remiss if I did not suggest this.  It is quite easy these days to setup virtual machines so that, again, your environments are fairly isolated from one another, and you retain all the security and procedural benefits of having separate environments. So the point is, keep your high professional standards intact.  You don’t need to compromise on using proper procedure just because you work in a small company with a small budget.  Keep doing things the right way! By the way, where I work, our DEV environment is not on a server.  All development is done on the developer’s individual workstation where it can be isolated from other developers’ work for the duration of writing the code, but also where the developers have to reconcile (merge) differences in code under concurrent development.  This usually means that each change is executed multiple times (once per developer to update their environments with the latest changes from others) giving us an extra, informal. test deployment before even going to the Test/UAT server.  It also means that if the network goes down, the developers can continue to hum along because they are not dependent on networked resources.  In fact, they will likely be even more productive because they aren’t being interrupted by email…but that’s another post I need to write. * I am not a lawyer, nor a licensing specialist, but it appeared to be so the last time I checked.  When in doubt, consult an expert on the topic.

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• Architect Day: Boston - Agenda Update

  - by Bob Rhubart

  Here's the latest information on the session schedule and content for Oracle Technology Network Architect Day in Boston, MA on September 12, 2012. Registration is open, but seating is limited. When: September 12, 2012 8:30am – 5:00pm Where: Boston Marriott Burlington One Burlington Mall Road Burlington, MA 01803 Register now Agenda Time Session Title Room 8:30 am - 9:00 am Registration and Continental Breakfast Salon E Foyer 9:00 am - 9:15 am Welcome and Opening Comments | Bob Rhubart Salon E 9:15 am - 10:00 am Engineered Systems: Oracle's Vision for the Future | Ralf Dossmann Oracle's Exadata and Exalogic are impressive products in their own right. But working in combination they deliver unparalleled transaction processing performance with up to a 30x increase over existing legacy systems, with the lowest cost of ownership over a 3 or 5 year basis than any other hardware. In this session you'll learn how to leverage Oracle's Engineered Systems within your enterprise to deliver record-breaking performance at the lowest TCO. Salon E 10:00 am - 10:30 am Securing Public and Private Clouds | Anton Nielsen Long before the term "Cloud Computing" existed, Oracle technologies supported and promoted the concept. Centralized data with remote users has been at the core of these technologies for decades. The public cloud, and extending private clouds to the internet, though, has added security challenges never imagined decades ago. This presentation will examine a real life security breach and introduce architecture, technologies and policies to secure public and private clouds.  Salon E 10:30 am - 10:45 am Break 10:45 am - 11:30 am Breakout Sessions (pick one) Cloud Computing - Making IT Simple | Scott Mattoon The road to Cloud Computing is not without a few bumps. This session will help to smooth out your journey by tackling some of the potential complications. We'll examine whether standardization is a prerequisite for the Cloud. We'll look at why refactoring isn't just for application code. We'll check out deployable entities and their simplification via higher levels of abstraction. And we'll close out the session with a look at engineered systems and modular clouds. Salon E Innovations in Grid Computing with Oracle Coherence | Rob Misek Learn how Coherence can increase the availability, scalability and performance of your existing applications with its advanced low-latency data-grid technologies. Also hear some interesting industry-specific use cases that customers had implemented and how Oracle is integrating Coherence into its Enterprise Java stack. Salon C 11:30 am - 12:15 pm Breakout Sessions (pick one) Enterprise Strategy for Cloud Security | Dave Chappelle Security is high on the list of concerns for many organizations as they evaluate their cloud computing options. This session will examine security in the context of the various forms of cloud computing. We'll consider technical and non-technical aspects of security, and discuss several strategies for cloud computing, from both the consumer and producer perspectives. Salon E Oracle Enterprise Manager | Avi Huber Much more than a DB management tool, Oracle Enterprise Manager provides management and monitoring coverage for the entire Oracle stack, and beyond. This session will concentrate on the middleware management functionality in OEM, starting with Real User Experience monitoring, through AppServer management, and into deep-dive Java diagnostics. We’ll discuss Business Driven Application Management (BDAM) and the benefits of top-down monitoring. Lastly, we’ll demonstrate how to trace a specific user experience problem, through a multitier SOA application, to its root cause, deep in the JVM. Salon C 12:15 pm - 1:15 pm Lunch Salon E Foyer 1:15 pm - 2:00 pm Panel Discussion - Q&A with session speakers Salon E 2:00 pm - 2:45 pm Breakout Sessions (pick one) Oracle Cloud Reference Architecture | Anbu Krishnaswamy Cloud initiatives are beginning to dominate enterprise IT roadmaps. Successful adoption of Cloud and the subsequent governance challenges warrant a Cloud reference architecture that is applied consistently across the enterprise. This presentation will answer the important questions: What exactly is a Cloud, why you need it, what changes it will bring to the enterprise, and what are the key capabilities of a Cloud infrastructure are - using Oracle's Cloud Reference Architecture, which is part of the IT Strategies from Oracle (ITSO) Cloud Enterprise Technology Strategy (ETS). Salon E 21st Century SOA | Peter Belknap Service Oriented Architecture has evolved from concept to reality in the last decade. The right methodology coupled with mature SOA technologies has helped customers demonstrate success in both innovation and ROI. In this session you will learn how Oracle SOA Suite's orchestration, virtualization, and governance capabilities provide the infrastructure to run mission critical business and system applications. And we'll take a special look at the convergence of SOA & BPM using Oracle's Unified technology stack. Salon C 2:45 pm - 3:00 pm Break 3:00 pm - 4:00 pm Roundtable Discussion Salon E 4:00 pm - 4:15 pm Closing Comments & Readouts from Roundtables Salon E 4:15 pm - 5:00 pm Networking / Reception Salon E Foyer Note: Session schedule and content subject to change.

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• SQLAuthority News – A Conversation with an Old Friend – Sri Sridharan

  - by pinaldave

  Sri Sridharan is my old friend and we often talk on GTalk. The subject varies from Life in India/USA, movies, musics, and of course SQL. We have our differences when we talk about food or movie but we always agree when we talk about SQL. Yesterday while chatting with him we talked about SQLPASS and the conversation lasted for a long time. Here is the conversation between us on GTalk. I have removed a few of the personal talks and formatted into paragraphs as GTalk often shows stuff out of formatting. Pinal: Sri, Congrats on running for the PASS BoD again. You were so close last year. What made you decide to run again this year? Sri: Thank you Pinal for your leadership in the PASS India Community and all the things you do out there. After coming so close last year, there was no doubt in my mind that I will run again. I was truly humbled by the support I got from the community. Growing up in India for over 25 years, you are brought up in a very competitive part of the world. Right from the pressure of staying in the top of the class from kindergarten to your graduation, the relentless push from your parents about studying and getting good grades (and nothing else matters), you land up essentially living in a pressure cooker. To survive that relentless pressure, you need to have a thick skin, ability to stand up for who you really are , what you want to accomplish and in the process stay true those values. I am striving for a greater cause, to make PASS an organization that can help people with their SQL Server careers, to make PASS relevant to its chapter members, to make PASS an organization that every SQL professional in the world wants to be connected with. Just because I did not get elected or appointed last year does not mean that these causes are not worth fighting. Giving up upon failing the first time is simply not in me. If I did that, what message would I send to those who voted for me? What message would I send to my kids? Pinal: As someone who has such strong roots in India, what can the Indian PASS Community expect from you? Sri: First of all, I think fostering a regional leadership is something PASS must encourage as part of its global growth plan. For PASS global being able to understand all the issues in a region of the world and make sound decisions will be a tough thing to do on a continuous basis. I expect people like you, chapter leaders, regional mentors, MVPs of the region start playing a bigger role in shaping the next generation of PASS. That is something I said in my campaign and I still stand by it. I would like to see growth in the number of chapters in India. The current count does not truly represent the full potential of that region. I was pretty thrilled to see the Bangalore SQLSaturday happen early this year. I would like to see more of SQLSaturday events, at least in the major metro cities. I know the issues in India are very different from the rest of the world. So the formula needs to be tweaked a little for it to work better in India. Once the SQLSaturday model is vetted out, maybe there could be enough justification to have SQLRally India. PASS needs to have a premier SQL event in that region. Going to USA or Europe for that matter is incredibly hard due to VISA issues etc. So this could be a case of where PASS comes closer to where the community is. Pinal: What portfolio would take on if you are elected to the PASS Board? Sri: There are some very strong folks on the PASS Board today. The President discusses the portfolios with the group and makes the final call on the portfolios. I am also a fan of having a team associated with the portfolios. In that case, one person is the primary for a portfolio but secondary on a couple of other portfolios. This way people on the board have a direct vested interest in a few portfolios. Personally, I know I would these portfolios good justice – Chapters, Global Growth and Events (SQLSat, SQLRally). I would try to see if we can get a director to focus on Volunteers.  To me that is very critical for growth in the international regions. Pinal: This is an interesting conversation with you Sri. I know you so long time but this is indeed inspiring to many. India is a big country and we appreciate your thoughts. Sri: Thank you very much for taking time to chat with me today. Cheers. There are pretty strong candidates for SQLPASS Board of Elections this year. I know all of them in person and honestly it is going to be extremely difficult to not to vote for anybody. I am indeed in a crunch right now how to pick one over another. Though the choice is difficult, I encourage you to vote for them. I am extremely confident that the new board of directors will all have the same goal – Better SQL Server Community. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Database, DBA, PostADay, SQL, SQL Authority, SQL PASS, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL, Technology

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• Polite busy-waiting with WRPAUSE on SPARC

  - by Dave

  Unbounded busy-waiting is an poor idea for user-space code, so we typically use spin-then-block strategies when, say, waiting for a lock to be released or some other event. If we're going to spin, even briefly, then we'd prefer to do so in a manner that minimizes performance degradation for other sibling logical processors ("strands") that share compute resources. We want to spin politely and refrain from impeding the progress and performance of other threads — ostensibly doing useful work and making progress — that run on the same core. On a SPARC T4, for instance, 8 strands will share a core, and that core has its own L1 cache and 2 pipelines. On x86 we have the PAUSE instruction, which, naively, can be thought of as a hardware "yield" operator which temporarily surrenders compute resources to threads on sibling strands. Of course this helps avoid intra-core performance interference. On the SPARC T2 our preferred busy-waiting idiom was "RD %CCR,%G0" which is a high-latency no-nop. The T4 provides a dedicated and extremely useful WRPAUSE instruction. The processor architecture manuals are the authoritative source, but briefly, WRPAUSE writes a cycle count into the the PAUSE register, which is ASR27. Barring interrupts, the processor then delays for the requested period. There's no need for the operating system to save the PAUSE register over context switches as it always resets to 0 on traps. Digressing briefly, if you use unbounded spinning then ultimately the kernel will preempt and deschedule your thread if there are other ready threads than are starving. But by using a spin-then-block strategy we can allow other ready threads to run without resorting to involuntary time-slicing, which operates on a long-ish time scale. Generally, that makes your application more responsive. In addition, by blocking voluntarily we give the operating system far more latitude regarding power management. Finally, I should note that while we have OS-level facilities like sched_yield() at our disposal, yielding almost never does what you'd want or naively expect. Returning to WRPAUSE, it's natural to ask how well it works. To help answer that question I wrote a very simple C/pthreads benchmark that launches 8 concurrent threads and binds those threads to processors 0..7. The processors are numbered geographically on the T4, so those threads will all be running on just one core. Unlike the SPARC T2, where logical CPUs 0,1,2 and 3 were assigned to the first pipeline, and CPUs 4,5,6 and 7 were assigned to the 2nd, there's no fixed mapping between CPUs and pipelines in the T4. And in some circumstances when the other 7 logical processors are idling quietly, it's possible for the remaining logical processor to leverage both pipelines. Some number T of the threads will iterate in a tight loop advancing a simple Marsaglia xor-shift pseudo-random number generator. T is a command-line argument. The main thread loops, reporting the aggregate number of PRNG steps performed collectively by those T threads in the last 10 second measurement interval. The other threads (there are 8-T of these) run in a loop busy-waiting concurrently with the T threads. We vary T between 1 and 8 threads, and report on various busy-waiting idioms. The values in the table are the aggregate number of PRNG steps completed by the set of T threads. The unit is millions of iterations per 10 seconds. For the "PRNG step" busy-waiting mode, the busy-waiting threads execute exactly the same code as the T worker threads. We can easily compute the average rate of progress for individual worker threads by dividing the aggregate score by the number of worker threads T. I should note that the PRNG steps are extremely cycle-heavy and access almost no memory, so arguably this microbenchmark is not as representative of "normal" code as it could be. And for the purposes of comparison I included a row in the table that reflects a waiting policy where the waiting threads call poll(NULL,0,1000) and block in the kernel. Obviously this isn't busy-waiting, but the data is interesting for reference. _table { border:2px black dotted; margin: auto; width: auto; } _tr { border: 2px red dashed; } _td { border: 1px green solid; } _table { border:2px black dotted; margin: auto; width: auto; } _tr { border: 2px red dashed; } td { background-color : #E0E0E0 ; text-align : right ; } th { text-align : left ; } td { background-color : #E0E0E0 ; text-align : right ; } th { text-align : left ; } Aggregate progress T = #worker threads Wait Mechanism for 8-T threadsT=1T=2T=3T=4T=5T=6T=7T=8 Park thread in poll() 32653347334833483348334833483348 no-op 415 831 124316482060249729303349 RD %ccr,%g0 "pause" 14262429269228623013316232553349 PRNG step 412 829 124616702092251029303348 WRPause(8000) 32443361333133483349334833483348 WRPause(4000) 32153308331533223347334833473348 WRPause(1000) 30853199322432513310334833483348 WRPause(500) 29173070315032223270330933483348 WRPause(250) 26942864294930773205338833483348 WRPause(100) 21552469262227902911321433303348

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• About Solaris 11 and UltraSPARC II/III/IV/IV+

  - by nospam(at)example.com (Joerg Moellenkamp)

  I know that I will get the usual amount of comments like "Oh, Jörg ? you can't be negative about Oracle" for this article. However as usual I want to explain the logic behind my reasoning. Yes ? I know that there is a lot of UltraSPARC III, IV and IV+ gear out there. But there are some very basic questions: Does your application you are currently running on this gear stops running just because you can't run Solaris 11 on it? What is the need to upgrade a system already in production to Solaris 11? I have the impression, that some people think that the systems get useless in the moment Oracle releases Solaris 11. I know that Sun sold UltraSPARC IV+ systems until 2009. The Sun SF490 introduced 2004 for example, that was a Sun SF480 with UltraSPARC IV and later with UltraSPARC IV+. And yes, Sun made some speedbumps. At that time the systems of the UltraSPARC III to IV+ generations were supported on Solaris 8, on Solaris 9 and on Solaris 10. However from my perspective we sold them to customers, which weren't able to migrate to Solaris 10 because they used applications not supported on Solaris 9 or who just didn't wanted to migrate to Solaris 10. Believe it or not ? I personally know two customers that migrated core systems to Solaris 10 in ? well 2008/9. This was especially true when the M3000 was announced in 2008 when it closed the darned single socket gap. It may be different at you site, however that's what I remember about that time when talking with customers. At first: Just because there is no Solaris 11 for UltraSPARC III, IV and IV+, it doesn't mean that Solaris 10 will go away anytime soon. I just want to point you to "Expect Lifetime Support - Hardware and Operating Systems". It states about Premier Support:Maintenance and software upgrades are included for Oracle operating systems and Oracle VM for a minimum of eight years from the general availability date.GA for Solaris 10 was in 2005. Plus 8 years ? 2013 ? at minimum. Then you can still opt for 3 years of "Extended Support" ? 2016 ? at minimum. 2016 your systems purchased in 2009 are 7 years old. Even on systems purchased at the very end of the lifetime of that system generation. That are the rules as written in the linked document. I said minimum The actual dates are even further in the future: Premier Support for Solaris 10 ends in 2015, Extended support ends 2018. Sustaining support ? indefinite. You will find this in the document "Oracle Lifetime Support Policy: Oracle Hardware and Operating Systems".So I don't understand when some people write, that Oracle is less protective about hardware investments than Sun. And for hardware it's the same as with Sun: Service 5 years after EOL as part of Premier Support. I would like to write about a different perspective as well: I have to be a little cautious here, because this is going in the roadmap area, so I will mention the public sources here: John Fowler told last year that we have to expect at at least 3x the single thread performance of T3 for T4. We have 8 cores in T4, as stated by Rick Hetherington. Let's assume for a moment that a T4 core will have the performance of a UltraSPARC core (just to simplify math and not to disclosing anything about the performance, all existing SPARC cores are considered equal). So given this pieces of information, you could consolidate 8 V215, 4 or 8 V245, 2 full blown V445,2 full blown 490, 2 full blown M3000 on a single T4 SPARC processor. The Fowler roadmap prezo talked about 4-socket systems with T4. So 32 V215, 16 to 8 V245, 8 fullblown V445, 8 full blown V490, 8 full blown M3000 in a system image. I think you get the idea. That said, most of the systems we are talking about have already amortized and perhaps it's just time to invest in new systems to yield other advantages like reduced space consumptions, like reduced power consumption, like some of the neat features sun4v gives you, and yes ? reduced number of processor licenses for Oracle and less money for Oracle HW/SW support. As much as I dislike it myself that my own UltraSPARC III and UltraSPARC II based systems won't run on Solaris 11 (and I have quite a few of them in my personal lab), I really think that the impact on production environments will be much less than most people think now. By the way: The reason for this move is a quite significant new feature. I will tell you that it was this feature, when it's out. I assume, telling just a word more could lead to much more time to blog.

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• How many developers before continuous integration becomes effective for us?

  - by Carnotaurus

  There is an overhead associated with continuous integration, e.g., set up, re-training, awareness activities, stoppage to fix "bugs" that turn out to be data issues, enforced separation of concerns programming styles, etc. At what point does continuous integration pay for itself? EDIT: These were my findings The set-up was CruiseControl.Net with Nant, reading from VSS or TFS. Here are a few reasons for failure, which have nothing to do with the setup: Cost of investigation: The time spent investigating whether a red light is due a genuine logical inconsistency in the code, data quality, or another source such as an infrastructure problem (e.g., a network issue, a timeout reading from source control, third party server is down, etc., etc.) Political costs over infrastructure: I considered performing an "infrastructure" check for each method in the test run. I had no solution to the timeout except to replace the build server. Red tape got in the way and there was no server replacement. Cost of fixing unit tests: A red light due to a data quality issue could be an indicator of a badly written unit test. So, data dependent unit tests were re-written to reduce the likelihood of a red light due to bad data. In many cases, necessary data was inserted into the test environment to be able to accurately run its unit tests. It makes sense to say that by making the data more robust then the test becomes more robust if it is dependent on this data. Of course, this worked well! Cost of coverage, i.e., writing unit tests for already existing code: There was the problem of unit test coverage. There were thousands of methods that had no unit tests. So, a sizeable amount of man days would be needed to create those. As this would be too difficult to provide a business case, it was decided that unit tests would be used for any new public method going forward. Those that did not have a unit test were termed 'potentially infra red'. An intestesting point here is that static methods were a moot point in how it would be possible to uniquely determine how a specific static method had failed. Cost of bespoke releases: Nant scripts only go so far. They are not that useful for, say, CMS dependent builds for EPiServer, CMS, or any UI oriented database deployment. These are the types of issues that occured on the build server for hourly test runs and overnight QA builds. I entertain that these to be unnecessary as a build master can perform these tasks manually at the time of release, esp., with a one man band and a small build. So, single step builds have not justified use of CI in my experience. What about the more complex, multistep builds? These can be a pain to build, especially without a Nant script. So, even having created one, these were no more successful. The costs of fixing the red light issues outweighed the benefits. Eventually, developers lost interest and questioned the validity of the red light. Having given it a fair try, I believe that CI is expensive and there is a lot of working around the edges instead of just getting the job done. It's more cost effective to employ experienced developers who do not make a mess of large projects than introduce and maintain an alarm system. This is the case even if those developers leave. It doesn't matter if a good developer leaves because processes that he follows would ensure that he writes requirement specs, design specs, sticks to the coding guidelines, and comments his code so that it is readable. All this is reviewed. If this is not happening then his team leader is not doing his job, which should be picked up by his manager and so on. For CI to work, it is not enough to just write unit tests, attempt to maintain full coverage, and ensure a working infrastructure for sizable systems. The bottom line: One might question whether fixing as many bugs before release is even desirable from a business prespective. CI involves a lot of work to capture a handful of bugs that the customer could identify in UAT or the company could get paid for fixing as part of a client service agreement when the warranty period expires anyway.

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• Developing Schema Compare for Oracle (Part 5): Query Snapshots

  - by Simon Cooper

  If you've emailed us about a bug you've encountered with the EAP or beta versions of Schema Compare for Oracle, we probably asked you to send us a query snapshot of your databases. Here, I explain what a query snapshot is, and how it helps us fix your bug. Problem 1: Debugging users' bug reports When we started the Schema Compare project, we knew we were going to get problems with users' databases - configurations we hadn't considered, features that weren't installed, unicode issues, wierd dependencies... With SQL Compare, users are generally happy to send us a database backup that we can restore using a single RESTORE DATABASE command on our test servers and immediately reproduce the problem. Oracle, on the other hand, would be a lot more tricky. As Oracle generally has a 1-to-1 mapping between instances and databases, any databases users sent would have to be restored to their own instance. Furthermore, the number of steps required to get a properly working database, and the size of most oracle databases, made it infeasible to ask every customer who came across a bug during our beta program to send us their databases. We also knew that there would be lots of issues with data security that would make it hard to get backups. So we needed an easier way to be able to debug customers issues and sort out what strange schema data Oracle was returning. Problem 2: Test execution time Another issue we knew we would have to solve was the execution time of the tests we would produce for the Schema Compare engine. Our initial prototype showed that querying the data dictionary for schema information was going to be slow (at least 15 seconds per database), and this is generally proportional to the size of the database. If you're running thousands of tests on the same databases, each one registering separate schemas, not only would the tests would take hours and hours to run, but the test servers would be hammered senseless. The solution To solve these, we needed to be able to populate the schema of a database without actually connecting to it. Well, the IDataReader interface is the primary way we read data from an Oracle server. The data dictionary queries we use return their data in terms of simple strings and numbers, which we then process and reconstruct into an object model, and the results of these queries are identical for identical schemas. So, we can record the raw results of the queries once, and then replay these results to construct the same object model as many times as required without needing to actually connect to the original database. This is what query snapshots do. They are binary files containing the raw unprocessed data we get back from the oracle server for all the queries we run on the data dictionary to get schema information. The core of the query snapshot generation takes the results of the IDataReader we get from running queries on Oracle, and passes the row data to a BinaryWriter that writes it straight to a file. The query snapshot can then be replayed to create the same object model; when the results of a specific query is needed by the population code, we can simply read the binary data stored in the file on disk and present it through an IDataReader wrapper. This is far faster than querying the server over the network, and allows us to run tests in a reasonable time. They also allow us to easily debug a customers problem; using a simple snapshot generation program, users can generate a query snapshot that could be sent along with a bug report that we can immediately replay on our machines to let us debug the issue, rather than having to obtain database backups and restore databases to test systems. There are also far fewer problems with data security; query snapshots only contain schema information, which is generally less sensitive than table data. Query snapshots implementation However, actually implementing such a feature did have a couple of 'gotchas' to it. My second blog post detailed the development of the dependencies algorithm we use to ensure we get all the dependencies in the database, and that algorithm uses data from both databases to find all the needed objects - what database you're comparing to affects what objects get populated from both databases. We get information on these additional objects using an appropriate WHERE clause on all the population queries. So, in order to accurately replay the results of querying the live database, the query snapshot needs to be a snapshot of a comparison of two databases, not just populating a single database. Furthermore, although the code population queries (eg querying all_tab_cols to get column information) can simply be passed straight from the IDataReader to the BinaryWriter, we need to hook into and run the live dependencies algorithm while we're creating the snapshot to ensure we get the same WHERE clauses, and the same query results, as if we were populating straight from a live system. We also need to store the results of the dependencies queries themselves, as the resulting dependency graph is stored within the OracleDatabase object that is produced, and is later used to help order actions in synchronization scripts. This is significantly helped by the dependencies algorithm being a deterministic algorithm - given the same input, it will always return the same output. Therefore, when we're replaying a query snapshot, and processing dependency information, we simply have to return the results of the queries in the order we got them from the live database, rather than trying to calculate the contents of all_dependencies on the fly. Query snapshots are a significant feature in Schema Compare that really helps us to debug problems with the tool, as well as making our testers happier. Although not really user-visible, they are very useful to the development team to help us fix bugs in the product much faster than we otherwise would be able to.

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• Think before you animate

  - by David Paquette

  Animations are becoming more and more common in our applications.  With technologies like WPF, Silverlight and jQuery, animations are becoming easier for developers to use (and abuse).  When used properly, animation can augment the user experience.  When used improperly, animation can degrade the user experience.  Sometimes, the differences can be very subtle. I have recently made use of animations in a few projects and I very quickly realized how easy it is to abuse animation techniques.  Here are a few things I have learned along the way. 1) Don’t animate for the sake of animating We’ve all seen the PowerPoint slides with annoying slide transitions that animate 20 different ways.  It’s distracting and tacky.  The same holds true for your application.  While animations are fun and becoming easy to implement, resist the urge to use the technology just because you think the technology is amazing.   2) Animations should (and do) have meaning I recently built a simple Windows Phone 7 (WP7) application, Steeped (download it here).  The application has 2 pages.  The first page lists a number of tea types.  When the user taps on one of the tea types, the application navigates to the second page with information about that tea type and some options for the user to choose from.       One of the last things I did before submitting Steeped to the marketplace was add a page transition between the 2 pages.  I choose the Slide / Fade Out transition.  When the user selects a tea type, the main page slides to the left and fades out.  At the same time, the details page slides in from the right and fades in.  I tested it and thought it looked great so I submitted the app.  A few days later, I asked a friend to try the app.  He selected a tea type, and I was a little surprised by how he used the app.  When he wanted to navigate back to the main page, instead of pressing the back button on the phone, he tried to use a swiping gesture.  Of course, the swiping gesture did nothing because I had not implemented that feature.  After thinking about it for a while, I realized that the page transition I had chosen implied a particular behaviour.  As a user, if an action I perform causes an item (in this case the page) to move, then my expectation is that I should be able to move it back.  I have since added logic to handle the swipe gesture and I think the app flows much better now. When using animation, it pays to ask yourself:  What story does this animation tell my users?   3) Watch the replay Some animations might seem great initially but can get annoying over time.  When you use an animation in your application, make sure you try using it over and over again to make sure it doesn’t get annoying.  When I add an animation, I try watch it at least 25 times in a row.  After watching the animation repeatedly, I can make a more informed decision whether or not I should keep the animation.  Often, I end up shortening the length of the animations.   4) Don’t get in the users way An animation should never slow the user down.  When implemented properly, an animation can give a perceived bump in performance.  A good example of this is a the page transitions in most of the built in apps on WP7.  Obviously, these page animations don’t make the phone any faster, but they do provide a more responsive user experience.  Why?  Because most of the animations begin as soon as the user has performed some action.  The destination page might not be fully loaded yet, but the system responded immediately to user action, giving the impression that the system is more responsive.  If the user did not see anything happen until after the destination page was fully loaded, the application would feel clumsy and slow.  Also, it is important to make sure the animation does not degrade the performance (or perceived performance) of the application.   Jut a few things to consider when using animations.  As is the case with many technologies, we often learn how to misuse it before we learn how to use it effectively.

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• My error with upgrading 4.0 to 4.2- What NOT to do...

  - by Steve Tunstall

  Last week, I was helping a client upgrade from the 2011.1.4.0 code to the newest 2011.1.4.2 code. We downloaded the 4.2 update from MOS, upload and unpacked it on both controllers, and upgraded one of the controllers in the cluster with no issues at all. As this was a brand-new system with no networking or pools made on it yet, there were not any resources to fail back and forth between the controllers. Each controller had it's own, private, management interface (igb0 and igb1) and that's it. So we took controller 1 as the passive controller and upgraded it first. The first controller came back up with no issues and was now on the 4.2 code. Great. We then did a takeover on controller 1, making it the active head (although there were no resources for it to take), and then proceeded to upgrade controller 2. Upon upgrading the second controller, we ran the health check with no issues. We then ran the update and it ran and rebooted normally. However, something strange then happened. It took longer than normal to come back up, and when it did, we got the "cluster controllers on different code" error message that one gets when the two controllers of a cluster are running different code. But we just upgraded the second controller to 4.2, so they should have been the same, right??? Going into the Maintenance-->System screen of controller 2, we saw something very strange. The "current version" was still on 4.0, and the 4.2 code was there but was in the "previous" state with the rollback icon, as if it was the OLDER code and not the newer code. I have never seen this happen before. I would have thought it was a bad 4.2 code file, but it worked just fine with controller 1, so I don't think that was it. Other than the fact the code did not update, there was nothing else going on with this system. It had no yellow lights, no errors in the Problems section, and no errors in any of the logs. It was just out of the box a few hours ago, and didn't even have a storage pool yet. So.... We deleted the 4.2 code, uploaded it from scratch, ran the health check, and ran the upgrade again. once again, it seemed to go great, rebooted, and came back up to the same issue, where it came to 4.0 instead of 4.2. See the picture below.... HERE IS WHERE I MADE A BIG MISTAKE.... I SHOULD have instantly called support and opened a Sev 2 ticket. They could have done a shared shell and gotten the correct Fishwork engineer to look at the files and the code and determine what file was messed up and fixed it. The system was up and working just fine, it was just on an older code version, not really a huge problem at all. Instead, I went ahead and clicked the "Rollback" icon, thinking that the system would rollback to the 4.2 code.   Ouch... What happened was that the system said, "Fine, I will delete the 4.0 code and boot to your 4.2 code"... Which was stupid on my part because something was wrong with the 4.2 code file here and the 4.0 was just fine.  So now the system could not boot at all, and the 4.0 code was completely missing from the system, and even a high-level Fishworks engineer could not help us. I had messed it up good. We could only get to the ILOM, and I had to re-image the system from scratch using a hard-to-get-and-use FishStick USB drive. These are tightly controlled and difficult to get, almost always handcuffed to an engineer who will drive out to re-image a system. This took another day of my client's time.  So.... If you see a "previous version" of your system code which is actually a version higher than the current version... DO NOT ROLL IT BACK.... It did not upgrade for a very good reason. In my case, after the system was re-imaged to a code level just 3 back, we once again tried the same 4.2 code update and it worked perfectly the first time and is now great and stable.  Lesson learned.  By the way, our buddy Ryan Matthews wanted to point out the best practice and supported way of performing an upgrade of an active/active ZFSSA, where both controllers are doing some of the work. These steps would not have helpped me for the above issue, but it's important to follow the correct proceedure when doing an upgrade. 1) Upload software to both controllers and wait for it to unpack 2) On controller "A" navigate to configuration/cluster and click "takeover" 3) Wait for controller "B" to finish restarting, then login to it, navigate to maintenance/system, and roll forward to the new software. 4) Wait for controller "B" to apply the update and finish rebooting 5) Login to controller "B", navigate to configuration/cluster and click "takeover" 6) Wait for controller "A" to finish restarting, then login to it, navigate to maintenance/system, and roll forward to the new software. 7) Wait for controller "A" to apply the update and finish rebooting 8) Login to controller "B", navigate to configuration/cluster and click "failback"

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• SQLIO Writes

  - by Grant Fritchey

  SQLIO is a fantastic utility for testing the abilities of the disks in your system. It has a very unfortunate name though, since it's not really a SQL Server testing utility at all. It really is a disk utility. They ought to call it DiskIO because they'd get more people using I think. Anyway, branding is not the point of this blog post. Writes are the point of this blog post. SQLIO works by slamming your disk. It performs as mean reads as it can or it performs as many writes as it can depending on how you've configured your tests. There are much smarter people than me who will get into all the various types of tests you should run. I'd suggest reading a bit of what Jonathan Kehayias (blog|twitter) has to say or wade into Denny Cherry's (blog|twitter) work. They're going to do a better job than I can describing all the benefits and mechanisms around using this excellent piece of software. My concerns are very focused. I needed to set up a series of tests to see how well our product SQL Storage Compress worked. I wanted to know the effects it would have on a system, the disk for sure, but also memory and CPU. How to stress the system? SQLIO of course. But when I set it up and ran it, following the documentation that comes with it, I was seeing better than 99% compression on the files. Don't get me wrong. Our product is magnificent, wonderful, all things great and beautiful, gets you coffee in the morning and is made mostly from bacon. But 99% compression. No, it's not that good. So what's up? Well, it's the configuration. The default mechanism is to load up a file, something large that will overwhelm your disk cache. You're instructed to load the file with a character 0x0. I never got a computer science degree. I went to film school. Because of this, I didn't memorize ASCII tables so when I saw this, I thought it was zero's or something. Nope. It's NULL. That's right, you're making a very large file, but you're filling it with NULL values. That's actually ok when all you're testing is the disk sub-system. But, when you want to test a compression and decompression, that can be an issue. I got around this fairly quickly. Instead of generating a file filled with NULL values, I just copied a database file for my tests. And to test it with SQL Storage Compress, I used a database file that had already been run through compression (about 40% compression on that file if you're interested). Now the reads were taken care of. I am seeing very realistic performance from decompressing the information for reads through SQLIO. But what about writes? Well, the issue is, what does SQLIO write? I don't have access to the code. But I do have access to the results. I did two different tests, just to be sure of what I was seeing. First test, use the .DAT file as described in the documentation. I opened the .DAT file after I was done with SQLIO, using WordPad. Guess what? It's a giant file full of air. SQLIO writes NULL values. What does that do to compression? I did the test again on a copy of an uncompressed database file. Then I ran the original and the SQLIO modified copy through ZIP to see what happened. I got better than 99% compression out of the SQLIO modified file (original file of 624,896kb went to 275,871kb compressed, after SQLIO it went to 608kb compressed). So, what does SQLIO write? It writes air. If you're trying to test it with compression or maybe some other type of file storage mechanism like dedupe, you need to know this because your tests really won't be valid. Should I find some other mechanism for testing? Yeah, if all I'm interested in is establishing performance to my own satisfaction, yes. But, I want to be able to compare my results with other people's results and we all need to be using the same tool in order for that to happen. SQLIO is the common mechanism that most people I know use to establish disk performance behavior. It'd be better if we could get SQLIO to do writes in some other fashion. Oh, and before I go, I get to brag a bit. Measuring IOPS, SQL Storage Compress outperforms my disk alone by about 30%.

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• Provocative Tweets From the Dachis Social Business Summit

  - by Mike Stiles

  On June 20, all who follow social business and how social is changing how we do business and internal business structures, gathered in London for the Dachis Social Business Summit. In addition to Oracle SVP Product Development, Reggie Bradford, brands and thought leaders posed some thought-provoking ideas and figures. Here are some of the most oft-tweeted points, and our thoughts that they provoked. Tweet: The winners will be those who use data to improve performance.Thought: Everyone is dwelling on ROI. Why isn’t everyone dwelling on the opportunity to make their product or service better (as if that doesn’t have an effect on ROI)? Big data can improve you…let it. Tweet: High performance hinges on integrated teams that interact with each other.Thought: Team members may work well with each other, but does the team as a whole “get” what other teams are doing? That’s the key to an integrated, companywide workforce. (Internal social platforms can facilitate that by the way). Tweet: Performance improvements come from making the invisible visible.Thought: Many of the factors that drive customer behavior and decisions are invisible. Through social, customers are now showing us what we couldn’t see before…if we’re paying attention. Tweet: Games have continuous feedback, which is why they’re so engaging.  Apply that to business operations.Thought: You think your employees have an obligation to be 100% passionate and engaged at all times about making you richer. Think again. Like customers, they must be motivated. Visible insight that they’re advancing on their goals helps. Tweet: Who can add value to the data?  Data will tend to migrate to where it will be most effective.Thought: Not everybody needs all the data. One team will be able to make sense of, use, and add value to data that may be irrelevant to another team. Like a strategized football play, the data has to get sent to the spot on the field where it’s needed most. Tweet: The sale isn’t the light at the end of the tunnel, it’s the start of a new marketing cycle.Thought: Another reason the ROI question is fundamentally flawed. The sale is not the end of the potential return on investment. After-the-sale service and nurturing begins where the sales “victory” ends. Tweet: A dead sale is one that’s not shared.  People must be incentivized to share.Thought: Guess what, customers now know their value to you as marketers on your behalf. They’ll tell people about your product, but you’ve got to answer, “Why should I?” And you’ve got to answer it with something substantial, not lame trinkets. Tweet: Social user motivations are competition, affection, excellence and curiosity.Thought: Your followers will engage IF; they can get something for doing it, love your culture so much they want you to win, are consistently stunned at the perfection and coolness of your products, or have been stimulated enough to want to know more. Tweet: In Europe, 92% surveyed said they couldn’t care less about brands.Thought: Oh well, so much for loving you or being impressed enough with your products & service that they want you to win. We’ve got a long way to go. Tweet: A complaint is a gift.Thought: Our instinct where complaints are concerned is to a) not listen, b) dismiss the one who complains as a kook, c) make excuses, and d) reassure ourselves with internal group-think that they’re wrong and we’re right. It’s the perfect recipe for how to never, ever grow or get better. In a way, this customer cares more than you do. Tweet: 78% of consumers think peer recommendation is the best form of advertising.  Eventually, engagement is going to eat advertising.Thought: Why is peer recommendation best? Trust. If a friend tells me how great a movie was, I believe him. He has credibility with me. He’s seen it, and he could care less if I buy a ticket. He’s telling me it was awesome because he sincerely believes that it was.  That’s gold. Tweet: 86% of customers are willing to pay more for a better customer experience. Thought: This “how mad can we make our customers without losing them” strategy has to end. The customer experience has actual monetary value, money you’re probably leaving on the table. @mikestilesPhoto: stock.xchng

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• Finding it Hard to Deliver Right Customer Experience: Think BPM!

  - by Ajay Khanna

  Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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