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• Help Me Help You Fix That

  - by BuckWoody

  If you've been redirected here because you posted on a forum, or asked a question in an e-mail, the person wanted you to know how to get help quickly from a group of folks who are willing to do so - but whose time is valuable. You need to put a little effort into the question first to get others to assist. This is how to do that. It will only take you a moment to read... 1. State the problem succinctly in the title When an e-mail thread starts, or a forum post is the "head" of the conversation, you'll attract more helpers by using a descriptive headline than a vague one. This: "Driver for Epson Line Printer Not Installing on Operating System XYZ" Not this: "Can't print - PLEASE HELP" 2. Explain the Error Completely Make sure you include all pertinent information in the request. More information is better, there's almost no way to add too much data to the discussion. What you were doing, what happened, what you saw, the error message, visuals, screen shots, whatever you can include. This: "I'm getting error '5203 - Driver not compatible with Operating System since about 25 years ago' in a message box on the screen when I tried to run the SETUP.COM file from my older computer. It was a 1995 Compaq Proliant and worked correctly there.." Not this: "I get an error message in a box. It won't install." 3. Explain what you have done to research the problem If the first thing you do is ask a question without doing any research, you're lazy, and no one wants to help you. Using one of the many fine search engines you can most always find the answer to your problem. Sometimes you can't. Do yourself a favor - open a notepad app, and paste the URL's as you look them up. If you get your answer, don't save the note. If you don't get an answer, send the list along with the problem. It will show that you've tried, and also keep people from sending you links that you've already checked. This: "I read the fine manual, and it doesn't mention Operating System XYZ for some reason. Also, I checked the following links, but the instructions there didn't fix the problem: " Not this: <NULL> 4. Say "Please" and "Thank You" Remember, you're asking for help. No one owes you their valuable time. Ask politely, don't pester, endure the people who are rude to you, and when your question is answered, respond back to the thread or e-mail with a thank you to close it out. It helps others that have your same problem know that this is the correct answer. This: "I could really use some help here - if you have any pointers or things to try, I'd appreciate it." Not this: "I really need this done right now - why are there no responses?" This: "Thanks for those responses - that last one did the trick. Turns out I needed a new printer anyway, didn't realize they were so inexpensive now." Not this: <NULL> There are a lot of motivated people that will help you. Help them do that.

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• The Future of Air Travel: Intelligence and Automation

  - by BobEvans

  Remember those white-knuckle flights through stormy weather where unexpected plunges in altitude result in near-permanent relocations of major internal organs? Perhaps there’s a better way, according to a recent Wall Street Journal article: “Pilots of a Honeywell International Inc. test plane stayed on their initial flight path, relying on the company's latest onboard radar technology to steer through the worst of the weather. The specially outfitted Boeing 757 barely shuddered as it gingerly skirted some of the most ferocious storm cells over Fort Walton Beach and then climbed above the rest in zero visibility.” Or how about the multifaceted check-in process, which might not wreak havoc on liver location but nevertheless makes you wonder if you’ve been trapped in some sort of covert psychological-stress test? Another WSJ article, called “The Self-Service Airport,” says there’s reason for hope there as well: “Airlines are laying the groundwork for the next big step in the airport experience: a trip from the curb to the plane without interacting with a single airline employee. At the airport of the near future, ‘your first interaction could be with a flight attendant,’ said Ben Minicucci, chief operating officer of Alaska Airlines, a unit of Alaska Air Group Inc.” And in the topsy-turvy world of air travel, it’s not just the passengers who’ve been experiencing bumpy rides: the airlines themselves are grappling with a range of challenges—some beyond their control, some not—that make profitability increasingly elusive in spite of heavy demand for their services. A recent piece in The Economist illustrates one of the mega-challenges confronting the airline industry via a striking set of contrasting and very large numbers: while the airlines pay $7 billion per year to third-party computerized reservation services, the airlines themselves earn a collective profit of only $3 billion per year. In that context, the anecdotes above point unmistakably to the future that airlines must pursue if they hope to be able to manage some of the factors outside of their control (e.g., weather) as well as all of those within their control (operating expenses, end-to-end visibility, safety, load optimization, etc.): more intelligence, more automation, more interconnectedness, and more real-time awareness of every facet of their operations. Those moves will benefit both passengers and the air carriers, says the WSJ piece on The Self-Service Airport: “Airlines say the advanced technology will quicken the airport experience for seasoned travelers—shaving a minute or two from the checked-baggage process alone—while freeing airline employees to focus on fliers with questions. ‘It's more about throughput with the resources you have than getting rid of humans,’ said Andrew O'Connor, director of airport solutions at Geneva-based airline IT provider SITA.” Oracle’s attempting to help airlines gain control over these challenges by blending together a range of its technologies into a solution called the Oracle Airline Data Model, which suggests the following steps: • To retain and grow their customer base, airlines need to focus on the customer experience. • To personalize and differentiate the customer experience, airlines need to effectively manage their passenger data. • The Oracle Airline Data Model can help airlines jump-start their customer-experience initiatives by consolidating passenger data into a customer data hub that drives realtime business intelligence and strategic customer insight. • Oracle’s Airline Data Model brings together multiple types of data that can jumpstart your data-warehousing project with rich out-of-the-box functionality. • Oracle’s Intelligent Warehouse for Airlines brings together the powerful capabilities of Oracle Exadata and the Oracle Airline Data Model to give you real-time strategic insights into passenger demand, revenues, sales channels and your flight network. The airline industry aside, the bullet points above offer a broad strategic outline for just about any industry because the customer experience is becoming pre-eminent in each and there is simply no way to deliver world-class customer experiences unless a company can capture, manage, and analyze all of the relevant data in real-time. I’ll leave you with two thoughts from the WSJ article about the new in-flight radar system from Honeywell: first, studies show that a single episode of serious turbulence can wrack up $150,000 in additional costs for an airline—so, it certainly behooves the carriers to gain the intelligence to avoid turbulence as much as possible. And second, it’s back to that top-priority customer-experience thing and the value that ever-increasing levels of intelligence can deliver. As the article says: “In the cabin, reporters watched screens showing the most intense parts of the nearly 10-mile wide storm, which churned some 7,000 feet below, in vibrant red and other colors. The screens also were filled with tiny symbols depicting likely locations of lightning and hail, which can damage planes and wreak havoc on the nerves of white-knuckle flyers.”  (Bob Evans is senior vice-president, communications, for Oracle.)  

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• Implementing Service Level Agreements in Enterprise Manager 12c for Oracle Packaged Applications

  - by Anand Akela

  Contributed by Eunjoo Lee, Product Manager, Oracle Enterprise Manager. Service Level Management, or SLM, is a key tool in the proactive management of any Oracle Packaged Application (e.g., E-Business Suite, Siebel, PeopleSoft, JD Edwards E1, Fusion Apps, etc.). The benefits of SLM are that administrators can utilize representative Application transactions, which are constantly and automatically running behind the scenes, to verify that all of the key application and technology components of an Application are available and performing to expectations. A single transaction can verify the availability and performance of the underlying Application Tech Stack in a much more efficient manner than by monitoring the same underlying targets individually. In this article, we’ll be demonstrating SLM using Siebel Applications, but the same tools and processes apply to any of the Package Applications mentioned above. In this demonstration, we will log into the Siebel Application, navigate to the Contacts View, update a contact phone record, and then log-out. This transaction exposes availability and performance metrics of multiple Siebel Servers, multiple Components and Component Groups, and the Siebel Database - in a single unified manner. We can then monitor and manage these transactions like any other target in EM 12c, including placing pro-active alerts on them if the transaction is either unavailable or is not performing to required levels. The first step in the SLM process is recording the Siebel transaction. The following screenwatch demonstrates how to record Siebel transaction using an EM tool called “OpenScript”. A completed recording is called a “Synthetic Transaction”. The second step in the SLM process is uploading the Synthetic Transaction into EM 12c, and creating Generic Service Tests. We can create a Generic Service Test to execute our synthetic transactions at regular intervals to evaluate the performance of various business flows. As these transactions are running periodically, it is possible to monitor the performance of the Siebel Application by evaluating the performance of the synthetic transactions. The process of creating a Generic Service Test is detailed in the next screenwatch. EM 12c provides a guided workflow for all of the key creation steps, including configuring the Service Test, uploading of the Synthetic Test, determining the frequency of the Service Test, establishing beacons, and selecting performance and usage metrics, just to name a few. The third and final step in the SLM process is the creation of Service Level Agreements (SLA). Service Level Agreements allow Administrators to utilize the previously created Service Tests to specify expected service levels for Application availability, performance, and usage. SLAs can be created for different time periods and for different Service Tests. This last screenwatch demonstrates the process of creating an SLA, as well as highlights the Dashboards and Reports that Administrators can use to monitor Service Test results. Hopefully, this article provides you with a good start point for creating Service Level Agreements for your E-Business Suite, Siebel, PeopleSoft, JD Edwards E1, or Fusion Applications. Enterprise Manager Cloud Control 12c, with the Application Management Suites, represents a quick and easy way to implement Service Level Management capabilities at customer sites. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Google+ |  Newsletter

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• Paper-free Customer Engagement

  - by Michael Snow

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Appropriate repost from our friends at the AIIM blog: Digital Landfill -- John Mancini, supporting our mission of enabling customer engagement through better technology choices.  ---------- My wife didn't even give me a card for #wpfd - and they say husbands are bad at remembering anniversaries Well, today is the third World Paper Free Day.  I just got off the Tweet Jam, and there was a host of ideas for getting rid of -- or at least reducing -- paper. When we first started talking about "paper-free" most of the reasons raised to pursue this direction were "green" reasons.  I'm glad to see that the thinking has moved on to questions about how getting rid of paper and digitizing processes helps improve customer engagement.  And the bottom line.  And process responsiveness.  Not that the "green" reasons have gone away, but it's nice to see a maturation in the BUSINESS reasons to get rid of paper. Our World Paper Free Handbook (do not, do not, do not print it!) looks at how less paper in the workplace delivers significant benefits. Key findings show eliminating paper from processes can improve the responsiveness of customer service by 300 percent. Removing paper from business processes and moving content to PCs and tablets has the added advantage of helping companies adopt mobile-enable processes and eliminate elapsed time, lost forms, poor data and re-keying. To effectively mobile-enable processes and reduce reliance on paper, data should be captured as close to the point of origination as possible, which makes information easily available to whomever needs it, wherever they are, in the shortest time possible. This handbook summarizes the value of automating manual, paper-based processes. It then goes a step beyond to provide actionable steps that will set you on the path to productivity, profitability, and, yes, less paper.  Get your copy today and send the link around to your peers and colleagues.  Here's the link; please share it! http://www.aiim.org/Research-and-Publications/Research/AIIM-White-Papers/WPFD-Revolution-Handbook And don't miss out on the real world discussions about increasing engagement with WebCenter in new webinars being offered over the next couple of weeks:  October 30, 2012:  ResCare Solves Content Lifecycle Challenges with Oracle WebCenter November 1, 2012: WebCenter Content for Applications: Streamline Processes with Oracle WebCenter Content Management for Human Resources Applications Available On-Demand:  Using Oracle WebCenter to Content-Enable Your Business Applications

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• Rotating text using CSS

  - by Renso

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Goal: Rotating text using css only. How: Surprisingly IE supports this feature rather well. You could use property filters in IE, but since this is only supported on IE browsers, I would not recommend it. CSS3, still in proposal state, has a "writing-mode" property for doing this. It has been part of IE's browser engine since IE5.5. Now that it is part of the CSS3 draft specification, would be the best way to implement this going forward. Webkit based browsers; Firefox 3.5+, Opera 11 and IE9 implement this feature differently by utilizing the transform property. Without using third-party JavaScript or CSS properties, we can use the CSS3 "writing-mode" property, supported from IE5.5 up to IE8, the latter adding addition formatting options through -ms extensions. <style type="text/css"> .rightToLeft{ writing-mode: tb-rl; } </style> <p class="rightToLeft">This is my text</p> This will rotate the text 90 degrees, starting from the right to the left. Here are all the options: ·         lr-tb – Default value, left to right, top to bottom ·         rl-tb – Right to left, top to bottom ·         tb-rl – Vertically; top to bottom, right to left ·         bt-rl – Vertically; bottom to top, right to left ·         tb-lr – Available in IE8+: -ms-writing-mode; top to bottom, left to right ·         bt-lr – Bottom to top, left to right ·         lr-bt – Left to right, bottom to top What about Firefox, Safari, etc.? The following techniques need to be used on Webkit browsers like Firefox, Opera 11, Google Chrome and IE9. These browsers require their proprietary vendor extensions: -moz-, -webkit-, -o- and -ms-. -webkit-transform: rotate(90deg);    -moz-transform: rotate(90deg); -ms-transform: rotate(90deg); -o-transform: rotate(90deg); transform: rotate(90deg);

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• Comparing Apples and Pairs

  - by Tony Davis

  A recent study, High Costs and Negative Value of Pair Programming, by Capers Jones, pulls no punches in its assessment of the costs-to- benefits ratio of pair programming, two programmers working together, at a single computer, rather than separately. He implies that pair programming is a method rushed into production on a wave of enthusiasm for Agile or Extreme Programming, without any real regard for its effectiveness. Despite admitting that his data represented a far from complete study of the economics of pair programming, his conclusions were stark: it was 2.5 times more expensive, resulted in a 15% drop in productivity, and offered no significant quality benefits. The author provides a more scientific analysis than Jon Evans’ Pair Programming Considered Harmful, but the theme is the same. In terms of upfront-coding costs, pair programming is surely more expensive. The claim of productivity loss is dubious and contested by other studies. The third claim, though, did surprise me. The author’s data suggests that if both the pair and the individual programmers employ static code analysis and testing, then there is no measurable difference in the resulting code quality, in terms of defects per function point. In other words, pair programming incurs a massive extra cost for no tangible return in investment. There were, inevitably, many criticisms of his data and his conclusions, a few of which are persuasive. Firstly, that the driver/observer model of pair programming, on which the study bases its findings, is far from the most effective. For example, many find Ping-Pong pairing, based on use of test-driven development, far more productive. Secondly, that it doesn’t distinguish between “expert” and “novice” pair programmers– that is, independently of other programming skills, how skilled was an individual at pair programming. Thirdly, that his measure of quality is too narrow. This point rings true, certainly at Red Gate, where developers don’t pair program all the time, but use the method in short bursts, while tackling a tricky problem and needing a fresh perspective on the best approach, or more in-depth knowledge in a particular domain. All of them argue that pair programming, and collective code ownership, offers significant rewards, if not in terms of immediate “bug reduction”, then in removing the likelihood of single points of failure, and improving the overall quality and longer-term adaptability/maintainability of the design. There is also a massive learning benefit for both participants. One developer told me how he once worked in the same team over consecutive summers, the first time with no pair programming and the second time pair-programming two-thirds of the time, and described the increased rate of learning the second time as “phenomenal”. There are a great many theories on how we should develop software (Scrum, XP, Lean, etc.), but woefully little scientific research in their effectiveness. For a group that spends so much time crunching other people’s data, I wonder if developers spend enough time crunching data about themselves. Capers Jones’ data may be incomplete, but should cause a pause for thought, especially for any large IT departments, supporting commerce and industry, who are considering pair programming. It certainly shouldn’t discourage teams from exploring new ways of developing software, as long as they also think about how to gather hard data to gauge their effectiveness.

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• Best approach to depth streaming via existing codec

  - by Kevin

  I'm working on a development system (and game) intended for games set mostly in static third-person views. We produce our scenery by CG and photographic techniques. Our background art is rendered off-line by a production-grade renderer. To allow the runtime imagery to properly interact with the background art, I wrote a program to convert from depth output by Mental Ray into a texture, and a pixel shader to draw a quad such that the Z data comes from the texture. This technique is working out very well, but now we've decided that some of the camera angle changes between scenes should be animated. The animation itself is straightforward to produce from our CG models. We intend to encode it to some HD video codec such as H.264. The problem is that in order to maintain our runtime imagery on the screen, the depth buffer will need to be loaded for each video frame. Due to the bandwidth, the video's depth data will need to be compressed efficiently. I've looked into methods for performing temporal compression of depth info and found an interesting research paper here: http://web4.cs.ucl.ac.uk/staff/j.kautz/publications/depth-streaming.pdf The method establishes a mapping between 16-bit depth values and YCbCr values. The mapping is tuned to the properties of existing video codecs in order to maximize precision of the decoded depths after the YCbCr has undergone video compression. It allows an existing, unmodified video codec to be used on the backend. I'm looking at how to pull this off with the least possible work. (This design change was unplanned.) Our game engine itself is native C++, presently for Win32 and DirectX, although we've worked hard to keep platform dependence segregated because we intend other ports. We don't have motion video facilities in the engine yet but will ultimately need that anyway for cinematics. I was planning on using some off-the-shelf motion video solution we can plug into our engine, and haven't chosen one yet. This new added requirement makes selecting one harder since, among other things, we'll now need to bypass colourspace conversion on one of the streams, and also will need to be playing two streams simultaneously in lockstep, on top of in some cases audio on one of them (for the cinematics). I'm also wondering if it's possible (or even useful) to do the conversion from YCbCr to depth in a pixel shader, or if it's better to just do it in CPU and separately load the resulting depth values into a locked tex. The conversion unfortunately does involve branching logic per-pixel. (There are more naive mappings that don't need branching, but they produce inferior results.) It could be reduced to a table lookup but the table would be 32MB. Programming is second-nature to me but I'm not that experienced with pix shaders and have zero knowledge of off-the-shelf video solutions. I'd therefore be interested in advice from others who may have dealt more with depth streaming, pixel shaders, and/or off-the-shelf codecs, regarding how feasible the proposed application is and what off-the-shelf video systems out there would best get along with this usage case.

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• How can a developer realize the full value of his work [closed]

  - by Jubbat

  I, honestly, don't want to work as a developer in a company anymore after all I have seen. I want to continue developing software, yes, but not in the way I see it all around me. And I'm in London, a city that congregates lots of great developers from the whole world, so it shouldn't be a problem of location. So, what are my concerns? First of all, best case scenario: you are paying managers salary out of yours. You are consistently underpaid by making up for the average manager negative net return plus his whole salary. Typical scenario. I am a reasonably good developer with common sense who cares for readable code with attention to basic principles. I have found way too often, overconfident and arrogant developers with a severe lack of common sense. Personally, I don't want to follow TDD or Agile practices like all the cool kids nowadays. I would read about them, form my own opinion and take what I feel is useful, but don't follow it sheepishly. I want to work with people who understand that you have to design good interfaces, you absolutely have to document your code, that readability is at the top of your priorities. Also people who don't have a cargo cult mentality too. For instance, the same person who asked me about design patterns in a job interview, later told me that something like a List of Map of Vector of Map of Set (in Java) is very readable. Why would someone ask me about design patterns if they can't even grasp encapsulation? These kind of things are the norm. I've seen many examples. I've seen worse than that too, from very well paid senior devs, by the way. Every second that you spend working with people with such lack of common sense and clear thinking, you are effectively losing money by being terribly inefficient with your time. Yet, with all these inefficiencies, the average developer earns a high salary. So I tried working on my own then, although I don't like the idea. I prefer healthy exchange of opinions and ideas and task division. I then did a bit of online freelancing for a while but I think working in a sweatshop might be more enjoyable. Also, I studied computer engineering and you are in an environment in which your client will presume you don't have any formal education because there is no way to prove it. Again, you are undervalued. You could try building a product, yes. But, of course, luck is a big factor. I wonder if there is a way to work in something you can do well, software development, and be valued for the quality of your work and be paid accordingly, and where you and only you get fairly paid for the value you generate. I know that what I have written seems somehow unlikely but I strongly feel this way. Hopefully someone will understand me and has already figured this out. I don't think I'm alone in this kind of feeling.

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• WIF-less claim extraction from ACS: JWT

  - by Elton Stoneman

  ACS support for JWT still shows as "beta", but it meets the spec and it works nicely, so it's becoming the preferred option as SWT is losing favour. (Note that currently ACS doesn’t support JWT encryption, if you want encrypted tokens you need to go SAML). In my last post I covered pulling claims from an ACS token without WIF, using the SWT format. The JWT format is a little more complex, but you can still inspect claims just with string manipulation. The incoming token from ACS is still presented in the BinarySecurityToken element of the XML payload, with a TokenType of urn:ietf:params:oauth:token-type:jwt: <t:RequestSecurityTokenResponse xmlns:t="http://schemas.xmlsoap.org/ws/2005/02/trust">   <t:Lifetime>     <wsu:Created xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">2012-08-31T07:39:55.337Z</wsu:Created>     <wsu:Expires xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">2012-08-31T09:19:55.337Z</wsu:Expires>   </t:Lifetime>   <wsp:AppliesTo xmlns:wsp="http://schemas.xmlsoap.org/ws/2004/09/policy">     <EndpointReference xmlns="http://www.w3.org/2005/08/addressing">       <Address>http://localhost/x.y.z</Address>     </EndpointReference>   </wsp:AppliesTo>   <t:RequestedSecurityToken>     <wsse:BinarySecurityToken wsu:Id="_1eeb5cf4-b40b-40f2-89e0-a3343f6bd985-6A15D1EED0CDB0D8FA48C7D566232154" ValueType="urn:ietf:params:oauth:token-type:jwt" EncodingType="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-soap-message-security-1.0#Base64Binary" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">[ base64string ] </wsse:BinarySecurityToken>   </t:RequestedSecurityToken>   <t:TokenType>urn:ietf:params:oauth:token-type:jwt</t:TokenType>   <t:RequestType>http://schemas.xmlsoap.org/ws/2005/02/trust/Issue</t:RequestType>   <t:KeyType>http://schemas.xmlsoap.org/ws/2005/05/identity/NoProofKey</t:KeyType> </t:RequestSecurityTokenResponse> The token as a whole needs to be base-64 decoded. The decoded value contains a header, payload and signature, dot-separated; the parts are also base-64, but they need to be decoded using a no-padding algorithm (implementation and more details in this MSDN article on validating an Exchange 2013 identity token). The values are then in JSON; the header contains the token type and the hashing algorithm: "{"typ":"JWT","alg":"HS256"}" The payload contains the same data as in the SWT, but JSON rather than querystring format: {"aud":"http://localhost/x.y.z" "iss":"https://adfstest-bhw.accesscontrol.windows.net/" "nbf":1346398795 "exp":1346404795 "http://schemas.microsoft.com/ws/2008/06/identity/claims/authenticationinstant":"2012-08-31T07:39:53.652Z" "http://schemas.microsoft.com/ws/2008/06/identity/claims/authenticationmethod":"http://schemas.microsoft.com/ws/2008/06/identity/authenticationmethod/windows" "http://schemas.microsoft.com/ws/2008/06/identity/claims/windowsaccountname":"xyz" "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress":"[email protected]" "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/upn":"[email protected]" "identityprovider":"http://fs.svc.x.y.z.com/adfs/services/trust"} The signature is in the third part of the token. Unlike SWT which is fixed to HMAC-SHA-256, JWT can support other protocols (the one in use is specified as the "alg" value in the header). How to: Validate an Exchange 2013 identity token contains an implementation of a JWT parser and validator; apart from the custom base-64 decoding part, it’s very similar to SWT extraction. I've wrapped the basic SWT and JWT in a ClaimInspector.aspx page on gitHub here: SWT and JWT claim inspector. You can drop it into any ASP.Net site and set the URL to be your redirect page in ACS. Swap ACS to issue SWT or JWT, and using the same page you can inspect the claims that come out.

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• DBA Best Practices - A Blog Series: Episode 2 - Password Lists

  - by Argenis

    Digital World, Digital Locks One of the biggest digital assets that any company has is its secrets. These include passwords, key rings, certificates, and any other digital asset used to protect another asset from tampering or unauthorized access. As a DBA, you are very likely to manage some of these assets for your company - and your employer trusts you with keeping them safe. Probably one of the most important of these assets are passwords. As you well know, the can be used anywhere: for service accounts, credentials, proxies, linked servers, DTS/SSIS packages, symmetrical keys, private keys, etc., etc. Have you given some thought to what you're doing to keep these passwords safe? Are you backing them up somewhere? Who else besides you can access them? Good-Ol’ Post-It Notes Under Your Keyboard If you have a password-protected Excel sheet for your passwords, I have bad news for you: Excel's level of encryption is good for your grandma's budget spreadsheet, not for a list of enterprise passwords. I will try to summarize the main point of this best practice in one sentence: You should keep your passwords on an encrypted, access and version-controlled, backed-up, well-known shared location that every DBA on your team is aware of, and maintain copies of this password "database" on your DBA's workstations. Now I have to break down that statement to you: - Encrypted: what’s the point of saving your passwords on a file that any Windows admin with enough privileges can read? - Access controlled: This one is pretty much self-explanatory. - Version controlled: Passwords change (and I’m really hoping you do change them) and version control would allow you to track what a previous password was if the utility you’ve chosen doesn’t handle that for you. - Backed-up: You want a safe copy of the password list to be kept offline, preferably in long term storage, with relative ease of restoring. - Well-known shared location: This is critical for teams: what good is a password list if only one person in the team knows where it is? I have seen multiple examples of this that work well. They all start with an encrypted database. Certainly you could leverage SQL Server's native encryption solutions like cell encryption for this. I have found such implementations to be impractical, for the most part. Enter The World Of Utilities There are a myriad of open source/free software solutions to help you here. One of my favorites is KeePass, which creates encrypted files that can be saved to a network share, Sharepoint, etc. KeePass has UIs for most operating systems, including Windows, MacOS, iOS, Android and Windows Phone. Other solutions I've used before worth mentioning include PasswordSafe and 1Password, with the latter one being a paid solution – but wildly popular in mobile devices. There are, of course, even more "enterprise-level" solutions available from 3rd party vendors. The truth is that most of the customers that I work with don't need that level of protection of their digital assets, and something like a KeePass database on Sharepoint suits them very well. What are you doing to safeguard your passwords? Leave a comment below, and join the discussion! Cheers, -Argenis

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• Make the Time

  - by WonderOfItAll

  Took the little one to the pool tonight for swim lessons. Okay, Okay. They're not really lessons so much as they are "Hey, here's a few bucks, let me rent out a small section of your pool to swim around with my little one" Saw a dad at the pool. Bluetooth on, iPad in hand, and two year old somewhere around there. Saw a mom at the pool. Arguing with her five year old to NOT take a shower after swimming. Bluetooth on, iPad in hand, work laptop open on stadium seats. Her reasoning for not wanting the child to shower "Look, I have to get this stuff to the office by 6:30, we don't have time for you to shower. Let's go" Wait, isn't the whole point of this little experience called Mommy and Me (or, as in my case, Daddy and Me). Wherein Mommy/Daddy is supposed to spend time with little one. Not with the Bluetooth. Not with the work laptop. Dad (yeah, the same dad from earlier), in the pool. Bluetooth off (it's not waterproof or I'm sure he would've had it on), two year old in hand and iPad somewhere put away. Getting frustrated with kid because he won't 'perform' on command. Here's a little exchange Kid: "I don't wanna get in the water" Dad: "Well, we're here for 30 minutes, get in the water" Kid: "No, don't wanna" Dad: "Fine, I'm getting in" and, true to his word, in he goes, off to swim. Kid: Crying Dad: "Well, c'mon" Kid: Walking to stands Dad: Ignoring kid Kid: At stands Dad: Out of pool, drying off. Frustrated. Grabs bag, grabs kid, leaves How sad. It really seems like I am living in a generation of parents who view their children as one big scheduled distraction to another. It's almost like the dad was saying "Look, little 2 year old boy, I have a busy scheduled. Right now my Outlook Calendar tells me that I have 30 mins to spend with you, so, let's go kid: PERFORM because I have the time" Really? Can someone please tell me when the hell this happened? When did spending time with your kid, spending time with your family, spending time with your spouse, etc... become a distraction? I've seen people at work all day Tweeting throughout the day, checked in with Four Square, IM up and running constantly so they can 'stay in touch' only to see these same folks come home and be irritated because their kids or their spouse wants to connect with the. I've seen these very same people leave the house, go to the corner bar/store/you-name-the-place to be 'alone' only to find them there, plugged in, tweeting away, etc, etc, etc I LOVE technology. I love working with technology. But I also know that I am a human being. A person who, by very definition, is a social being. I needed social interactions and contact--and, no, I'm not talking about the Social Graph kind of connections, I'm talking about those interactions which, *GASP* involve eye to eye contact and human contact. A recent study found that the number one complaint of kids is that they feel they have to compete with technology for their parents time and attention. The number one wish from high school kids? That there parents would turn off the computer/tv/cell phone at dinner. This, coming from high school kids. Shouldn't that tell you a whole helluva lot? So, do yourself a favor tomorrow. Plug into technology all day. Throw yourself into it. Be passionate about what you do. When you walk through the door to your family, turn it all off for 30 mins and be there with your loved ones. If you can manage to play Angry Birds, I'm sure you can handle being disconnected for 30 minutes. Make the time

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• Why Are We Here?

  - by Jonathan Mills

  Back in the early 2000s, Toyota had a vision of building the number one best selling minivan in North America. Their current minivan, the Sienna, was small, underpowered, and badly needed help.  Yuji Yokoya was given the job of re-engineering the Sienna. There was just one problem, Yuji, lived in Japan. He did not know the people or places that he would be engineering for. Believe it or not, Japan is nothing like North America. So, what does a chief engineer do in a situation like that? He packed up his team and flew halfway around the world. He made a commitment to drive through every state in the US, every province in Canada, and Mexico. He met the people and drove the roads that the Sienna would be driving. And guess what, what he learned on that trip revolutionized the Sienna. The innovations he made, sent the Sienna to number one. Why? Because he knew who he was building his product for. He knew, why he was there.Let me ask you this, do you know why you are building what you are building? As a member of a product team, can you tell me how your product will be used in the real world? As you are writing code, building test plans, writing stories, or any of the other project tasks, can you picture the face of a person who will be using what you are building? All to often, the answer to those questions is, no. Why is it important? Because, every day, project team members make assumptions. Over a given project, it is safe to say project team members will make thousands of assumptions about what they are doing. And all to often, those assumptions are not quite right. Its not that they are not good at their job, its just that they don’t really know why they are there.So, what to do? First and foremost, stop doing what you are doing. Yes, really. Schedule some time to go visit the people who will be using your product. Don’t invite them to you, go to them. Watch them work. Interact with them. Ask them questions. Maybe even try it out yourself. This serves two purposes. One, It shows them that you care about them. They will be far more engaged in your project if they feel like you care. And nothing says you care more that spending some time. Second, if gives you the proper frame of reference for you work. It gives you something tangible to go back to as you are building your product. As you make the thousands of assumptions that you will make over the life of your project, it gives you something to see in your mind that makes it real to you.Ultimately, setting a proper frame of reference is critical to the overall success of a project. The funny thing is, it really does not even take that long. In most cases, a 2-3 hour session will give you most of what you need to get the right insight. For the project, it will be the best 2 hours you could spend.

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• Top 5 characteristics Recruiters are looking for

  - by Maria Sandu

  Of course many skills and characteristics recruiters are looking for are job specific. But whether you are a graduate fresh out of college or seasoned in the workplace, recruiters are also looking for generic skills and attitude to see whether you are a good fit to the company. So make sure you prepare and show through examples that you have these skills. 1. Drive/passion Liking the job you are applying for is paramount and something recruiters are always looking for. Show and prove your drive for the role and/or the field you are applying for. Always be prepared to pitch yourself, this shows your drive in the role you are applying for. 2. Communication skills People often make the mistake by thinking this skill is related to how good they are able to talk about their background and expertise. This is important, but as least as important is it that you listen well to questions that are asked. Make sure you answer to the point and ask questions if you want questions to be clarified. This shows your interest in the role and the ability to communicate clearly. This also helps you building trust with the recruiter every time you speak to him/her. 3. Confidence Recruiters are looking for the best candidate for the job. So if you don’t think you are the best candidate why should the recruiter? Show with confidence, without being arrogant (think about building trust), why you are the right person for the job. Confidence also shows in your answers to difficult questions. Be confident enough to explain why some experiences went wrong and how you learnt from them. If you don’t have a direct explanation on a question, it is better to ask for a second to think instead of a random answer. 4. Vision The main reason to hire graduates for many companies is that graduates are perceived to be flexible. The organisation will train and up skill you in the direction best suitable for the organisation. However the most intense learning path is realised when you also know where you want to go. Companies are often happy to accommodate you to support with training and development, but if you don’t have a clear vision on what you want to achieve for yourself and what value you bring to the company, recruiters can decide you are not the right candidate as they are afraid you aren’t going to stay in the company. 5. Business awareness For every job you apply you will get challenged on your knowledge and interest for the market and business they are in. All companies add value in different ways in their respective markets. So make sure you are aware of what a company is doing, what their goal is and why and how they exist and how you can add value for the company in the role you are applying for. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Kinect losing tracked players with Beta2 SDK

  - by Eric B

  So i'm creating a game using the Beta2 SDK for Kinect. The issue i am having is that in the middle of gameplay if another person enters the Kinects FOV it stops tracking the player and will not track anyone else for several minutes. Same deal if the player leaves the FOV and reenters it. Here is what im using to detect players. void nui_SkeletonFrameReady(object sender, SkeletonFrameReadyEventArgs e) { int playersAlive = 0; // reset lists skeletons = new Dictionary<int, SkeletonData>(); //create a new list for skeletons menuSkeleton = new List<SkeletonData>(); initialPlayers = new Dictionary<float, SkeletonData>(); //create a new list for initialPlayers foreach (SkeletonData s in e.SkeletonFrame.Skeletons) //for each skeleton the kinect has detected { if (s.TrackingState == SkeletonTrackingState.Tracked) // players found { menuSkeleton.Add(s); if (initialized) // after initialization { skeletons.Add(s.TrackingID, s); } else // before initialization initialPlayers.Add(s.Joints[JointID.ShoulderCenter].Position.X, s); //if we are not initialized then add this player to the inital player list. playersAlive++; } } if (playersAlive == TOTAL_PLAYERS_ALLOWED) // If there is one player { if (!inMiniGame) // Before the game starts gameStart = DateTime.Now; // Reset initialization timer if (!initialized) // Before initialization // NOTE TO SELF I TOOK OUT && inMenu { InitializePlayers(); if (DateTime.Now.Subtract(gameStart).TotalMilliseconds > INITIALIZATION_WAIT_TIME) { initialized = true; // initialize timers from fixed starting time if (inMiniGame) //if the game has started { gamePause = gameStart; //TODO ERIC: Initialize any Timers Here } } } } } /// <summary> /// this function initializes the players adding them to a list /// and making one of the players the menu controller, for LIM we will need to change the code so that the /// game only recognizes and supports one player at a time /// variable names will need to be change as well. /// </summary> private void InitializePlayers() { List<float> initialPos = new List<float>(); // used to track starting positions players = new Dictionary<int, Player>(); foreach (float pos in initialPlayers.Keys) { initialPos.Add(pos); //add position of each inital player to list } float first = initialPos[0]; // left player first, right second Player player = new Player(initialPlayers[first].TrackingID, true); player.PlayerNumber = PLAYER_ONE; player.Skeleton = initialPlayers[first]; player.Specifics = new PlayerSpecifics(player.PlayerNumber); player.Specifics.PauseTimer = gameStart; players.Add(initialPlayers[first].TrackingID, player); menuController = initialPlayers[first].TrackingID; //menu controller is player 1 } This is a one player game. Also when the game starts Initialize is set to false, and gets set to true when i go from the games menu into the gameplay. So can anyone see any issues with this code block that would cause the kinect to lose players as they enter/exit the FOV? and not re-track them? Thank you for any help.

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• Should I manage authentication on my own if the alternative is very low in usability and I am already managing roles?

  - by rumtscho

  As a small in-house dev department, we only have experience with developing applications for our intranet. We use the existing Active Directory for user account management. It contains the accounts of all company employees and many (but not all) of the business partners we have a cooperation with. Now, the top management wants a technology exchange application, and I am the lead dev on the new project. Basically, it is a database containing our know-how, with a web frontend. Our employees, our cooperating business partners, and people who wish to become our cooperating business partners should have access to it and see what technologies we have, so they can trade for them with the department which owns them. The technologies are not patented, but very valuable to competitors, so the department bosses are paranoid about somebody unauthorized gaining access to their technology description. This constraint necessitates a nightmarishly complicated multi-dimensional RBAC-hybrid model. As the Active Directory doesn't even contain all the information needed to infer the roles I use, I will have to manage roles plus per-technology per-user granted access exceptions within my system. The current plan is to use Active Directory for authentication. This will result in a multi-hour registration process for our business partners where the database owner has to manually create logins in our Active Directory and send them credentials. If I manage the logins in my own system, we could improve the usability a lot, for example by letting people have an active (but unprivileged) account as soon as they register. It seems to me that, after I am having a users table in the DB anyway (and managing ugly details like storing historical user IDs so that recycled user IDs within the Active Directory don't unexpectedly get rights to view someone's technologies), the additional complexity from implementing authentication functionality will be minimal. Therefore, I am starting to lean towards doing my own user login management and forgetting the AD altogether. On the other hand, I see some reasons to stay with Active Directory. First, the conventional wisdom I have heard from experienced programmers is to not do your own user management if you can avoid it. Second, we have code I can reuse for connection to the active directory, while I would have to code the authentication if done in-system (and my boss has clearly stated that getting the project delivered on time has much higher priority than delivering a system with high usability). Third, I am not a very experienced developer (this is my first lead position) and have never done user management before, so I am afraid that I am overlooking some important reasons to use the AD, or that I am underestimating the amount of work left to do my own authentication. I would like to know if there are more reasons to go with the AD authentication mechanism. Specifically, if I want to do my own authentication, what would I have to implement besides a secure connection for the login screen (which I would need anyway even if I am only transporting the pw to the AD), lookup of a password hash and a mechanism for password recovery (which will probably include manual identity verification, so no need for complex mTAN-like solutions)? And, if you have experience with such security-critical systems, which one would you use and why?

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• Moving abroad - Relocation advice

  - by Tim Koekkoek

  Oracle offers graduates from different European countries the opportunity to start their career abroad. Some already have experience with living abroad as they have done an exchange semester or internship in another county, for others it is the first time they will move abroad. Rui started in October 2011 as a Business Development Consultant in Dublin and moved from Portugal to Dublin, Ireland to start his career. For those planning to leave their home country and who desire to work abroad, he will share some tips and tricks in this article. When you’re faced with an opportunity like this, there are lots of things that will come to your mind. Sometimes it can be either very exciting, or even stressful. 1. First of all, try to relax. If you are certain you are moving abroad, all you need to do is some research about the country where you’re going to live, get to know its culture (gastronomy, important dates and events, its economy and effective ways to keep you in touch with your family and friends – such as mobile companies and Internet services), and start to understand the best locations (with good access) you could/should live in are. Don’t forget that initially you can be limited by transport and therefore it is important to explore the ideal places for you. During this time, Oracle provides everything you’ll need (papers, documents, etc.) to cross borders. 2. When you arrive, you understand that you are in a new country, in a new place, where all things (or most) are unknown to you. Before you panic, try to see it as a new challenge where new opportunities will come. Sometimes, it’s not easy I know, but the very best a new place has to give to you, is the opportunity to understand a new culture, get to know other people, other ways of working, and grow both as a person and professionally. So, you have nothing to lose in this kind of experiment. 3. When you arrive at Oracle, there’s a fantastic team that will help you with settling in, HR, Payroll, Relocation, IT. In my case, Oracle helped me with the relocation, they supported me to arrange everything such as helping out with all the paperwork and finding a new apartment. As you can see they will do their best to help you to be successful! 4. Engage with your new co-workers. Going to a place where you don’t know anyone can be tough sometimes but see it as an opportunity to meet people from all over the world and share experiences. Embrace it. 5. Plan ahead, try to get the most information possible and use it. Oracle is a multinational enterprise that will allow you to get to know a new labour market and give you the flexibility you need to understand your view of employment and occupation, giving you the very best opportunities to join different teams and working areas, so that you can work where you fit best. Good luck! If you’re thinking about starting a career abroad, read the following article: http://www.overseasdigest.com/movingtips.htm it can be very useful to you. Interested in starting your career at Oracle like Rui has? Please have a look at https://campus.oracle.com for all of our latest vacancies.

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• Framework for Everything - Where to begin? [Longer post]

  - by SquaredSoft

  Back story of this question, feel free to skip down for the specific question Hello, I've been very interested in the idea of abstract programming the last few years. I've made about 30 attempts at creating a piece of software that is capable of almost anything you throw at it. I've undertook some attempts at this that have taken upwards of a year, while getting close, never releasing it beyond my compiler. This has been something I've always tried wrapping my head around, and something is always missing. With the title, I'm sure you're assuming, "Yes of course you noob! You can't account for everything!" To which I have to reply, "Why not?" To give you some background into what I'm talking about, this all started with doing maybe a shade of gray hat SEO software. I found myself constantly having to create similar, but slightly different sets of code. I've gone through as many iterations of way to communicate on http as the universe has particles. "How many times am I going to have to write this multi-threaded class?" is something I found myself asking a lot. Sure, I could create a class library, and just work with that, but I always felt I could optimize what I had, which often was a large undertaking and typically involved frequent use of the CRTL+A keyboard shortcut, mixed with the delete button. It dawned on me that it was time to invest in a plugin system. This would allow me to simply add snippets of code. as time went on, and I could subversion stuff out, and distribute small chunks of code, rather than something that encompasses only a specific function or design. This comes with its own complexity, of course, and by the time I had finished the software scope for this addition, it hit me that I would want to add to everything in the software, not just a new http method, or automation code for a specific website. Great, we're getting more abstract. However, the software that I have in my mind comes down to a quite a few questions regarding its execution. I have to have some parameters to what I am going to do. After writing what the perfect software would do in my mind, I came up with this as a list of requirements: Should be able to use networking A "Macro" or "Expression system" which would allow people to do something like : =First(=ParseToList(=GetUrl("http://www.google.com?q=helloworld!"), Template.Google)) Multithreaded Able to add UI elements through some type of XML -- People can make their own addons etc. Can use third party API through the plugins, such as Microsoft CRM, Exchange, etc. This would allow the software to essentially be used for everything. Really, any task you wish to automate, in a simple way. Making the UI was as also extremely hard. How do you do all of this? Its very difficult. So my question: With so many attempts at this, I'm out of ideas how to successfully complete this. I have a very specific idea in my mind, but I keep failing to execute it. I'm a self taught programmer. I've been doing it for years, and work professionally in it, but I've never encountered something that would be as complex and in-depth as a system which essentially does everything. Where would you start? What are the best practices for design? How can I avoid constantly having to go back and optimize my software. What can I do to generalize this and draw everything out to completion. These are things I struggle with. P.s., I'm using c# as my main language. I feel like in this example, I might be hitting the outer limit of the language, although, I don't know if that is the case, or if I'm just a bad programmer. Thanks for your time.

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• There are 2 jobs available - which one sounds better all round [closed]

  - by Steve Gates

  I am currently employed at a company where we scrape by each year breaking even, sometimes having a little profit. The development environment is very relaxed and we have a laugh. My colleagues are not interested in improving their knowledge unless they have to, so trying to get them to adopt things like TDD is a non-starter. My development manager is stuck in .Net 2 land and refuses to use things like LINQ. He over complicates architecture and writes very unreadable code, heres an example SortedList<int,<SortedList<int,SortedList<int, MyClass>>>> The MD of the company has no drive and lets the one sales guy bring in the contracts. We are not busy all the time and this allows me time to look at new technology and learn. In terms of using things like TDD, my development manager has no problem with it and can kind of see the purpose of it, he just wont use it himself. This means I am alone in learning new things and am often resorting to StackOverflow to make sure I get things right. The company has a lot of flexibility, I can work from home if needs be and when my daughter was born they let me work from home 1 day a week however they expect this flexibility in return often asking me to travel occasionally on a Friday afternoon for the following week. Sometimes its abroad. We are also pretty much on call 24/5 as we have engineers in various countries. Also we have no testers so most of the testing is done by us developers and some testing by engineers. Either way no-one likes testing! I have been offered a role at a company I worked at 5 years ago. They were quite Victorian in their working practices but it appears to have relaxed now although I suspect still reasonably formal. There is a new team of developers I don't know and they are about to move to new offices. The team lead is a guy that was there when I was and I get the impression he takes his role seriously and likes his formal procedures and documentation. I think some of the Victorian practices may have rubbed off on him. However he did say if things crop up then as long as I can trust the person they can work at home although he prefers people in the office. The team uses SCRUM, TDD and SOLID design principles so they are quite up to date in technology. They are reasonably Microsoft focused. It appears the Technical Director might be the R&D man and research new technology on his own not allowing developers to play with new technology. He possibly might be a super developer and makes all the decisions that no can argue with. They are currently moving to Entity Framework away from NHibernate based on issues that their queries seem to fail sometimes and they feel NHibernate is stagnant. They have analysts and a QA team. The MD is focused and they are an expanding company making profit each year. I'm not sure what the team morale is and whether they have a laugh. When I had a tour around the office they were there in dead silence. I'm really unsure which role is the best for me and going with my gut instinct is useless as I'm not sure what my gut is telling me. Based on the information above which role would you choose and why?

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• Juggling with JDKs on Apple OS X

  - by Blueberry Coder

  I recently got a shiny new MacBook Pro to help me support our ADF Mobile customers. It is really a wonderful piece of hardware, although I am still adjusting to Apple's peculiar keyboard layout. Did you know, for example, that the « delete » key actually performs a « backspace »? But I disgress... As you may know, ADF Mobile development still requires JDeveloper 11gR2, which in turn runs on Java 6. On the other hand, JDeveloper 12c needs JDK 7. I wanted to install both versions, and wasn't sure how to do it.   If you remember, I explained in a previous blog entry how to install JDeveloper 11gR2 on Apple's OS X. The trick was to use the /usr/libexec/java_home command in order to invoke the proper JDK. In this case, I could have done the same thing; the two JDKs can coexist without any problems, since they install in completely different locations. But I wanted more than just installing JDeveloper. I wanted to be able to select my JDK when using the command line as well. On Windows, this is easy, since I keep all my JDKs in a central location. I simply have to move to the appropriate folder or type the folder name in the command I want to execute. Problem is, on OS X, the paths to the JDKs are... let's say convoluted.  Here is the one for Java 6. /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home The Java 7 path is not better, just different. /Library/Java/JavaVirtualMachines/jdk1.7.0_45.jdk/Contents/Home Intuitive, isn't it? Clearly, I needed something better... On OS X, the default command shell is bash. It is possible to configure the shell environment by creating a file named « .profile » in a user's home folder. Thus, I created such a file and put the following inside: export JAVA_7_HOME=$(/usr/libexec/java_home -v1.7) export JAVA_6_HOME=$(/usr/libexec/java_home -v1.6) export JAVA_HOME=$JAVA_7_HOME alias java6='export JAVA_HOME=$JAVA_6_HOME' alias java7='export JAVA_HOME=$JAVA_7_HOME'  The first two lines retrieve the current paths for Java 7 and Java 6 and store them in two environment variables. The third line marks Java 7 as the default. The last two lines create command aliases. Thus, when I type java6, the value for JAVA_HOME is set to JAVA_6_HOME, for example.  I now have an environment which works even better than the one I have on Windows, since I can change my active JDK on a whim. Here a sample, fresh from my terminal window. fdesbien-mac:~ fdesbien$ java6 fdesbien-mac:~ fdesbien$ java -version java version "1.6.0_65" Java(TM) SE Runtime Environment (build 1.6.0_65-b14-462-11M4609) Java HotSpot(TM) 64-Bit Server VM (build 20.65-b04-462, mixed mode) fdesbien-mac:~ fdesbien$ fdesbien-mac:~ fdesbien$ java7 fdesbien-mac:~ fdesbien$ java -version java version "1.7.0_45" Java(TM) SE Runtime Environment (build 1.7.0_45-b18) Java HotSpot(TM) 64-Bit Server VM (build 24.45-b08, mixed mode) fdesbien-mac:~ fdesbien$ Et voilà! Maximum flexibility without downsides, just I like it. 

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• Get More From Your Service Request

  - by Get Proactive Customer Adoption Team

  Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.  

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• Representing Mauritius in the 2013 Bench Games

  Only by chance I came across an interesting option for professionals and enthusiasts in IT, and quite honestly I can't even remember where I caught attention of Brainbench and their 2013 Bench Games event. But having access to 600+ free exams in a friendly international intellectual competition doesn't happen to be available every day. So, it was actually a no-brainer to sign up and browse through the various categories. Most interestingly, Brainbench is not only IT-related. They offer a vast variety of fields in their Test Center, like Languages and Communication, Office Skills, Management, Aptitude, etc., and it can be a little bit messy about how things are organised. Anyway, while browsing through their test offers I added a couple of exams to 'My Plan' which I would give a shot afterwards. Self-assessments Actually, I took the tests based on two major aspects: 'Fun Factor' and 'How good would I be in general'... Usually, you have to pay for any kind of exams and given this unique chance by Brainbench to simply train this kind of tests was already worth the time. Frankly speaking, the tests are very close to the ones you would be asked to do at Prometric or Pearson Vue, ie. Microsoft exams, etc. Go through a set of multiple choice questions in a given time frame. Most of the tests I did during the Bench Games were based on 40 questions, each with a maximum of 3 minutes to answer. Ergo, one test in maximum 2 hours - that sounds feasible, doesn't it? The Measure of Achievement While the 2013 Bench Games are considered a worldwide friendly competition of knowledge I was really eager to get other Mauritians attracted. Using various social media networks and community activities it all looked quite well at the beginning. Mauritius was listed on rank #19 of Most Certified Citizens and rank #10 of Most Master Level Certified Nation - not bad, not bad... Until... the next update of the Bench Games Leaderboard. The downwards trend seemed to be unstoppable and I couldn't understand why my results didn't show up on the Individual Leader Board. First of all, I passed exams that were not even listed and second, I had better results on some exams listed. After some further information from the organiser it turned out that my test transcript wasn't available to the public. Only then results are considered and counted in the competition. During that time, I actually managed to hold 3 test results on the Individuals... Other participants were merciless, eh, more successful than me, produced better test results than I did. But still I managed to stay on the final score board: An 'exotic' combination of exam, test result, country and person itself Representing Mauritius and the Visual FoxPro community in that fun event. And although I mainly develop in Visual FoxPro 9.0 SP2 and C# using .NET Framework from 2.0 to 4.5 since a couple of years I still managed to pass on Master Level. Hm, actually my Microsoft Certified Programmer (MCP) exams are dated back in June 2004 - more than 9 years ago... Look who got lucky... As described above I did a couple of exams as time allowed and without any preparations, but still I received the following mail notification: "Thank you for recently participating in our Bench Games event.  We wanted to inform you that you obtained a top score on our test(s) during this event, and as a result, will receive a free annual Brainbench subscription.  Your annual subscription will give you access to all our tests just like Bench Games, but for an entire year plus additional benefits!" -- Leader Board Notification from Brainbench Even fun activities get rewarded sometimes. Thanks to @Brainbench_com for the free annual subscription based on my passed 2013 Bench Games Master Level exam. It would be interesting to know about the total figures, especially to see how many citizens of Mauritius took part in this year's Bench Games. Anyway, I'm looking forward to be able to participate in other challenges like this in the future.

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• “Apparently, you signed a software services agreement without fully understanding it.”

  - by Dave Ballantyne

  I am not a lawyer. Let me say that again, I am not a lawyer. Todays Dilbert has prompted me to post about my recent experience with SqlServer licensing. I'm in the technical realm and rarely have much to do with purchasing and licensing.  I say “I need” , budget realities will state weather I actually get.  However, I do keep my ear to the ground and due to my community involvement, I know, or at least have an understanding of, some licensing restrictions. Due to a misunderstanding, Microsoft Licensing stated that we needed licenses for our standby servers.  I knew that that was not the case,  and a quick tweet confirmed this. So after composing an email stating exactly what the machines in question were used for ie Log shipped to and used in a disaster recover scenario only,  and posting several Technet articles to back this up, we saved 2 enterprise edition licences, a not inconsiderable cost. However during this discussion, I was made aware of another ‘legalese’ document that could completely override the referenced articles, and anything I knew, or thought i knew, about SqlServer licensing. Personally, I had no knowledge of this.  The “Purchase Use Rights” agreement would appear to be the volume licensing equivalent of the “End User License Agreement” , click throughs we all know and ignore.  Here is a direct quote from Microsoft licensing, when asked for clarification. “Thanks for your email. Just to give some background on the Product Use Rights (PUR), licenses acquired through volume licensing are bound by the most recent PUR at the time of license acquisition. The link for the current PUR and PUR archive is http://www.microsoft.com/licensing/about-licensing/product-licensing.aspx. Further to this, products acquired through boxed product or pre-installed on hardware (OEM) are bound by the End User License Agreement (EULA). The PUR will explain limitations, license requirements and rulings on areas like multiplexing, virtualization, processor licensing, etc. When an article will appear on a Microsoft site or blog describing the licensing of a product, it will be using the PUR as a base. Due to the writing style or language used by the person writing areas of the website or technical blogs, the PUR is what you should use as a rule and not any of the other media. The PUR is updated quarterly and will reference every product available at that time working on the latest version unless otherwise stated. The crux of this is that the PUR is written after extensive discussions between the different branches of Microsoft (legal, technical, etc) and the wording is then approved. This is not always the case for some pages explaining licensing as they are merely intended to advise and not subject to the intense scrutiny as the PUR.” So, exactly what does that mean ? My take :  This is a living document, “updated quarterly” , though presumably this could be done on a whim and a fancy.  It could state , you are only licensed if ,that during install you stand in a corner juggling and that photographic evidence is required. A plainly ridiculous demand but,  what else could it override or new requirements could it state that change your existing understanding of the product or your legal usage of it. As i say, im not a lawyer, but are you checking the PURA prior to purchase ?

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• Dependency injection: How to sell it

  - by Mel

  Let it be known that I am a big fan of dependency injection (DI) and automated testing. I could talk all day about it. Background Recently, our team just got this big project that is to built from scratch. It is a strategic application with complex business requirements. Of course, I wanted it to be nice and clean, which for me meant: maintainable and testable. So I wanted to use DI. Resistance The problem was in our team, DI is taboo. It has been brought up a few times, but the gods do not approve. But that did not discourage me. My Move This may sound weird but third-party libraries are usually not approved by our architect team (think: "thou shalt not speak of Unity, Ninject, NHibernate, Moq or NUnit, lest I cut your finger"). So instead of using an established DI container, I wrote an extremely simple container. It basically wired up all your dependencies on startup, injects any dependencies (constructor/property) and disposed any disposable objects at the end of the web request. It was extremely lightweight and just did what we needed. And then I asked them to review it. The Response Well, to make it short. I was met with heavy resistance. The main argument was, "We don't need to add this layer of complexity to an already complex project". Also, "It's not like we will be plugging in different implementations of components". And "We want to keep it simple, if possible just stuff everything into one assembly. DI is an uneeded complexity with no benefit". Finally, My Question How would you handle my situation? I am not good in presenting my ideas, and I would like to know how people would present their argument. Of course, I am assuming that like me, you prefer to use DI. If you don't agree, please do say why so I can see the other side of the coin. It would be really interesting to see the point of view of someone who disagrees. Update Thank you for everyone's answers. It really puts things into perspective. It's nice enough to have another set of eyes to give you feedback, fifteen is really awesome! This are really great answers and helped me see the issue from different sides, but I can only choose one answer, so I will just pick the top voted one. Thanks everyone for taking the time to answer. I have decided that it is probably not the best time to implement DI, and we are not ready for it. Instead, I will concentrate my efforts on making the design testable and attempt to present automated unit testing. I am aware that writing tests is additional overhead and if ever it is decided that the additional overhead is not worth it, personally I would still see it as a win situation since the design is still testable. And if ever testing or DI is a choice in future, the design can easily handle it.

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• Get More Value From Your Oracle Premier Support Investment

  - by Get Proactive Customer Adoption Team

  Untitled Document The Return on Investment in Support Training I’m a typical software user. I’ve been using spreadsheets almost daily for the past 10 years or so. I know how to enter simple formulas, format cells, import files, and I can sort and filter. Sometimes I even use a pivot table. I never attended training. I learnt everything I know on the fly. Sometimes it was intuitive and easy, other times I had to spend minutes and even hours searching for a solution. Yet when I see what some other people can do with their spreadsheets, I know I’m utilizing maybe 15% of the functionality. Pity, one day I really have to sign up for training. Why haven’t I done it yet? Ah, you know, I’m a busy person, I have work to do. And if I need to use a feature that I am unfamiliar with, I’ll spend time on it only when I really need it. Now wait. When I recall how much time I spent trying to figure how things work compared to time I spent doing the productive work, I realize it was not insignificant. I’m unable to sum up all the time I spent ‘learning’ on the fly, but I’m sure it’s been days or even weeks. And after all this time, I’ve mastered 15% of its features. If only I had attended training years ago. That investment would have paid back 10 times! Working with My Oracle Support is no different. Our customers typically use simple search, create service requests, and download patches. They think they know how to use My Oracle Support. And they’re right. They know something but often they’re utilizing only a fragment of My Oracle Support’s potential. For the investment that has been made, using only a small subset of the capabilities offered in My Oracle Support leaves value on the table. There is much more available in My Oracle Support. Dozens of diagnostic tools and proactive health checks will keep verifying your Oracle environments against best practices that Oracle gathers every day thanks to our comprehensive knowledge management process. Automated patch recommendations will help prevent known issues, and upgrade planning and more is included in My Oracle Support. Why are you not utilizing all of these best practices, capabilities and tools? Is it because you don’t have time to invest 2-3 hours of your time to learn about the features? Simply because you think you can learn on the fly like I thought I could? Does learning on the fly how to properly use the Service Request escalation process when you already have critical issue sound like a good idea? My advice is: Invest your time now to learn how My Oracle Support can help you prevent issues on your systems. Learn how to find answers faster and resolve problems more efficiently. Understand how to properly complete a service request. Invest in Support training, offered at no additional cost to Oracle Premier Support customers. It will pay back quicker than you think. It will bring you more value than you think. Discover your advantage with Oracle Premier Support's Proactive Portfolio.

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• Oracle Executive Strategy Brief: Enterprise-Grade Cloud Applications

  - by B Shashikumar

  Cloud Computing has clearly evolved into one of the dominant secular trends in the industry. Organizations are looking to the cloud to change how they buy and consume IT. And its no longer about just lower up-front costs. The cloud promises to deliver greater agility and free up resources to focus on innovation versus running and maintaining systems. But are organizations actually realizing these benefits? The full promise of cloud is not being realized by customers who entrust their business to multiple niche cloud providers. While almost 9 out of 10 companies  expect more IT agility with cloud, only 47% are actually getting it (Source: 2011 State of Cloud Survey by Symantec). These niche cloud customers have also seen the promises of lower costs, efficiency gains, improved security, and compliance go unfulfilled. Having one cloud provider for customer relationship management (CRM) and another for human capital management (HCM), and then trying to glue these proprietary systems together while integrating to a back-office financial system can add to complexity and long-term costs. Completing a business process or generating an integrated report is cumbersome, and leverages incomplete data. Why can’t niche cloud providers deliver on the full promise of cloud? It’s simple: you still need to complete business processes. You still need reporting that enables you to take action using data from multiple systems. You still have to comply with SOX and other industry regulations. These requirements don’t go away just because you deploy in the cloud. Delivering lower up-front costs by enabling customers to buy software as a service (SaaS) is the easy part. To get real value that lasts longer than your quarterly report, it’s important to realize the benefits of cloud without compromising on functionality and while having the right level of control and flexibility. This is the true promise of cloud. Oracle’s cloud strategy centers around delivering the benefits of cloud—without compromise. We uniquely empower our customers with complete solutions and choice. From the richest functionality to integrated reporting and great user experience. It’s all available in the cloud. And it works not just with other Oracle cloud applications, but with your existing Oracle and third-party systems as well. This helps protect your current investments and extend their value as you journey to the cloud. We’ve made the necessary investments not only in our applications but also in the underlying technology that makes it all run—from the platform down to the hardware and operating system. We make it all. And we’ve engineered it to work together and be highly optimized for our customers, in the cloud. With Oracle enterprise-grade cloud applications, you get the benefits of cloud plus more power, more choice, and more confidence. Read more about how you can realize the true advantage of Cloud with Oracle Enterprise-grade Cloud applications in the Oracle Executive Strategy Brief here.  You can also attend an Oracle Cloud Conference event at a city near you. Register here. 

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