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• top tweets SOA Partner Community – June 2013

  - by JuergenKress

  Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity Oracle SOA Learn how Business Rules are used in Oracle SOA Suite. New free self-study course - Oracle Univ. #soa #oraclesoa http://pub.vitrue.com/ll9B OPITZ CONSULTING ?Wie #BPM und #SOA zusammengehören? Watch 100-Seconds-Video-Lesson by @Rolfbaer - http://ow.ly/luSjK @soacommunity Andrejus Baranovskis ?Customized BPM 11g PS6 Workspace Application http://fb.me/2ukaSBXKs Mark Nelson ?Case Management Samples Released http://wp.me/pgVeO-Lv Mark Nelson Instance Patching Demo for BPM 11.1.1.7 http://wp.me/pgVeO-Lx Simone Geib Antony Reynolds: Target Verification #oraclesoa https://blogs.oracle.com/reynolds/ OPITZ CONSULTING ?"It's all about Integration - Developing with Oracle #Cloud Services" @t_winterberg files: http://ow.ly/ljtEY #cloudworld @soacommunity Arun Pareek ?Functional Testing Business Processes In Oracle BPM Suite 11g http://wp.me/pkPu1-pc via @arrunpareek SOA Proactive Want to get started with Human Workflow? Check out the introductory video on OTN, http://pub.vitrue.com/enIL C2B2 Consulting Free tech workshop,London 6th of Jun Diagnosing Performance & Scalability Problems in Oracle SOASuite http://www.c2b2.co.uk/oracle_fusion_middleware_performance_seminar … @soacommunity Oracle BPM Must have technologies for delivering effective #CX : #BPM #Social #Mobile > #OracleBPM Whitepaper http://pub.vitrue.com/6pF6 OracleBlogs ?Introduction to Web Forms -Basic Tutorial http://ow.ly/2wQLTE OTNArchBeat ?Complete State of SOA podcast now available w/ @soacommunity @hajonormann @gschmutz @t_winterberg #industrialsoa http://pub.vitrue.com/PZFw Ronald Luttikhuizen VENNSTER Blog | Article published - Fault Handling and Prevention - Part 2 | http://blog.vennster.nl/2013/05/article-published-fault-handling-and.html … Mark Nelson ?Getting to know Maven http://wp.me/pgVeO-Lk gschmutz ?Cool! Our 2nd article has just been published: "Fault Handling and Prevention for Services in Oracle Service Bus" http://pub.vitrue.com/jMOy David Shaffer Interesting SOA Development and Delivery post on A-Team Redstack site - http://bit.ly/18oqrAI . Would be great to get others to contribute! Mark Nelson BPM PS6 video showing process lifecycle in more detail (30min) http://wp.me/pgVeO-Ko SOA Proactive ?Webcast: 'Introduction and Troubleshooting of the SOA 11g Database Adapter', May 9th. Register now at http://pub.vitrue.com/8In7 Mark Nelson ?SOA Development and Delivery http://wp.me/pgVeO-Kd Oracle BPM Manoj Das, VP Product Mangement talks about new #OracleBPM release #BPM #processmanagement http://pub.vitrue.com/FV3R OTNArchBeat Podcast: The State of SOA w/ @soacommunity @hajonormann @gschmutz @t_winterberg #industrialsoa http://pub.vitrue.com/OK2M gschmutz New article series on Industrial SOA started on OTN and Service Technology Magazine: http://guidoschmutz.wordpress.com/2013/04/22/first-two-chapters-of-industrial-soa-articles-series-have-been-published-both-on-otn-and-service-technology-magazine/ … #industrialSOA Danilo Schmiedel ?Article series #industrialSOA published on OTN and Service Technology Magazine http://inside-bpm-and-soa.blogspot.de/2013/04/industrial-soa_22.html … @soacommunity @OC_WIRE SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: twitter,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Automated build platform for .NET portfolio - best choice?

  - by jkohlhepp

  I am involved with maintaining a fairly large portfolio of .NET applications. Also in the portfolio are legacy applications built on top of other platforms - native C++, ECLIPS Forms, etc. I have a complex build framework on top of NAnt right now that manages the builds for all of these applications. The build framework uses NAnt to do a number of different things: Pull code out of Subversion, as well as create tags in Subversion Build the code, using MSBuild for .NET or other compilers for other platforms Peek inside AssemblyInfo files to increment version numbers Do deletes of certain files that shouldn't be included in builds / releases Releases code to deployment folders Zips code up for backup purposes Deploy Windows services; start and stop them Etc. Most of those things can be done with just NAnt by itself, but we did build a couple of extension tasks for NAnt to do some things that were specific to our environment. Also, most of those processes above are genericized and reused across a lot of our different application build scripts, so that we don't repeat logic. So it is not simple NAnt code, and not simple build scripts. There are dozens of NAnt files that come together to execute a build. Lately I've been dissatisfied with NAnt for a couple reasons: (1) it's syntax is just awful - programming languages on top of XML are really horrific to maintain, (2) the project seems to have died on the vine; there haven't been a ton of updates lately and it seems like no one is really at the helm. Trying to get it working with .NET 4 has cause some pain points due to this lack of activity. So, with all of that background out of the way, here's my question. Given some of the things that I want to accomplish based on that list above, and given that I am primarily in a .NET shop, but I also need to build non-.NET projects, is there an alternative to NAnt that I should consider switching to? Things on my radar include Powershell (with or without psake), MSBuild by itself, and rake. These all have pros and cons. For example, is MSBuild powerful enough? I remember using it years ago and it didn't seem to have as much power as NAnt. Do I really want to have my team learn Ruby just to do builds using rake? Is psake really mature enough of a project to pin my portfolio to? Is Powershell "too close to the metal" and I'll end up having to write my own build library akin to psake to use it on its own? Are there other tools that I should consider? If you were involved with maintaining a .NET portfolio of significant complexity, what build tool would you be looking at? What does your team currently use?

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• What's the difference between View Criteria and Where clause?

  - by frank.nimphius

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} A View Criteria is a filter that you apply programmatically or by definition to a View Object instance. It augments the WHERE clause in a View Object query. Named View Criteria are defined in the Query panel of the View Object and are used ·         In combination with the af:query component to build search forms. To do this, you drag and drop the View Criteria from the Named View Criteria node of the View Object in the Data Controls Panel. In the context menu, you then select the Query component - optionally with a result table ·         To restrict a View Object instance in the Application Module model. For this, select a View object instance in the right hand list of the ADF Business Component Data Model panel. Use the Edit button to add a View Criteria to the View Object instance. This ensures that the View Object instance also runs with a query filter applied. View Criteria use bind variables for query conditions that you want to pass in dynamically at runtime. Beside of the ability to apply View Criteria declaratively, you can apply them programmatically in Java. A WHERE clause, if added to a View Object query by design restricts all instances of this View Object, which usually is not what developers want. Because of the benefits - and the configuration options not explained above but in the product documentation referenced below - the recommendation is to use View Criteria. The product documentation explains View Criteria in chapter 5 of the Developer Guide: http://download.oracle.com/docs/cd/E15523_01/web.1111/b31974/bcquerying.htm#BCGIFHHF

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• NYC Silverlight FireStarter - June 5th 2010 at the NYC Microsoft Office

  - by Sam Abraham

  On Saturday June 5th, 2010, I spent my Saturday morning at the NYC Silverlight FireStarter. Presenting was Peter Laudati from Microsoft and Jason Beres, Matt Van Horn and Todd Snyder from Infragistics. I watched the Simulcast for the morning sessions as I was tied up with some work, but ended up finally making it to the Microsoft Office and had the opportunity to attend the last hour of the event in person.   For me, the quality of the Simulcast was as good as in-person attendance so far as sound/video quality and the interaction with speakers. In the background was a screen with tweets from remote attendees asking questions or commenting on the presentations. Presenters did periodically stop to answer the tweeted questions as well as questions from attendees. Only thing I missed was getting my hands on some of that swag that was (literally) flying in the air at the event floor.   Upon my arrival at the Microsoft Office Location in NYC, I spoke with Rachel Appel and Peter Laudati asking for permission to take a few photos to record the outstanding effort that took place in putting this event together. Both agreed and I started with putting my photography skills to work.   You can always gauge the quality of an event with the number of its attendees who opt to stay till the last minute as well as the level of interaction of the audience with the speaker. With most of the FireStarter attendees remaining till the very end of the talk, and with the many questions that were asked, one can simply judge the event as a success as per my aforementioned criteria.   Evaluation forms were passed around and Peter strongly encouraged the audience to openly speak their mind as they record their comments. I didn't get to submit my evaluation as I was busy recording the event in photos, so here it goes: I believe that lots of hard work was put into making this event a reality. Quality of speakers, topics and level of Geekiness at the event was outstanding.  Overall, aside from a minor issue with Lunch delivery time, this event was of high quality and I am very sure everyone's evaluation will be in line with my analysis of it being a great success. Below are a few photos of the event.   --Sam Abraham Site Director - West Palm Beach .Net User Group www.Fladotnet.com     NYC Silverlight FireStarter Speakers - From Left to right: Peter Laudati, Todd Snyder, Matt Van Horn & Jason Beres   As jason wasn't quiet visible in the above photo, a closeup was taken (It was Jason's birthday and he had to leave a bit early, so the Infagisticts team thought outside the box...)     Full Room - That was at the last hour of the event   Another view of full room   Discussions during the break   End-of-event Raffle

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• Indie Software Developers - How do I handle taxes?

  - by Connor

  I apologize if this is the wrong site to post on, perhaps someone could point me to the proper place if it is not. Hello, I am 17 years old and currently develop applications/games for Android and iPhone as well as develop internet websites and code a variety of my own projects. I have been very fortunate and have made a large amount of money and continue to make money online to the point where I do not need a stable job, though I'd like to get one after college. I've never held a job anywhere, and have never had to pay taxes. I'm coming into a lot of issues and I am quite confused. I get money from MANY sources- 15 different advertisement networks(!), 4 different payment processors, 5 different affiliate networks and a variety of other sources. All of them pay to different places and at different times (checking account, PayPal, reloadable debit card, ect.) I essentially have a list in a Notepad with names and login information for each source. I have also created a PHP script that uses cURL to grab all the revenue from each service, add it all up, then text me every few hours so I can keep track. It's a mess, but it's working OK, and I can create custom reports (for IRS?). But enough of that, my questions are about taxes in the US, and how indie developers handle it all. I'm at slightly over $250k so far this year, with negligible earnings last year. I have it all stockpiled in a bank account and haven't touched it, I'm a bit scared to. What do I file as? A sole proprietor, a business, just a regular person? How can I handle all of the different revenue sources? (AdSense, CJ, LinkShare) So far none of them have sent me any paperwork on taxes and I've read that I'm supposed to pay taxes quarterly? Do I need paperwork from EACH source to file? Or can I just say I got $x total and that'd be it? What percentage do you pay of total earnings? Average? Should I create an LLC? A corporation? Or stay as a developer? What would be the cheapest options? Could I go to jail? I haven't touched the money except a few dollars to help my parents pay the mortgage once. Any insight would be great. My parents have no idea what I should do, both have no forms of higher education and both have no high school diploma's. They just live day by day with simple jobs. I appreciate any help or experience with this.

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• PHP MVC error handling, view display and user permissions

  - by cen

  I am building a moderation panel from scratch in a MVC approach and a lot of questions cropped up during development. I would like to hear from others how they handle these situations. Error handling Should you handle an error inside the class method or should the method return something anyway and you handle the error in controller? What about PDO exceptions, how to handle them? For example, let's say we have a method that returns true if the user exists in a table and false if he does not exist. What do you return in the catch statement? You can't just return false because then the controller assumes that everything is alright while the truth is that something must be seriously broken. Displaying the error from the method completely breaks the whole design. Maybe a page redirect inside the method? The proper way to show a view The controller right now looks something like this: include('view/header.php'); if ($_GET['m']=='something') include('view/something.php'); elseif ($_GET['m']=='somethingelse') include('view/somethingelse.php'); include('view/foter.php'); Each view also checks if it was included from the index page to prevent it being accessed directly. There is a view file for each different document body. Is this way of including different views ok or is there a more proper way? Managing user rights Each user has his own rights, what he can see and what he can do. Which part of the system should verify that user has the permission to see the view, controller or view itself? Right now I do permission checks directly in the view because each view can contain several forms that require different permissions and I would need to make a seperate file for each of them if it was put in the controller. I also have to re-check for the permissions everytime a form is submitted because form data can be easily forged. The truth is, all this permission checking and validating the inputs just turns the controller into a huge if/then/else cluster. I feel like 90% of the time I am doing error checks/permissions/validations and very little of the actual logic. Is this normal even for popular frameworks?

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• Why All The Hype Around Live Help?

  - by ruth.donohue

  I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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• What Problems Are Better Solved By SOAP Over REST?

  In the battle for web service supremacy SOAP and REST have been battling for years. In my personal opinion this debate should have never existed. Yes, both forms can be used to create an interactive web service, but each form of a service was developed independent of each other to solve two different yet similar problems. Based my research and experience I would have to say that REST should be the preferred web service methodology and SOAP should only be used in specific situations. Note, I did not say that I was against SOAP, and in fact I actually like to use SOAP when it is needed. Criteria for using SOAP: Does the service need a guaranteed level of reliability and security? Did the provider and consumer of the service agreed on a standardized data exchange format? Does the service need data context and state management? If you answer yes to any of these questions, then you may want to consider SOAP as the format for the web service. Another way to look at the relationship between REST and SOAP is to look at the medical field.  For most things a general doctor or you family health care provider can acceptably treat most conditions from the case of a common cold to a broken bone. A general doctor more aligns with REST in my opinion because for most service requirements REST fulfills a projects needs, but what happens if you need more of an advanced examination, you would go to a specialist. A specialist would already have experience dealing with specific issues that you are experiencing giving them specific context to how best treat you going forward. SOAP acts more like a specialist doctor giving that they understand the context of an issue and can treat it based on the state of other patients they have already treated. An example of where I would use SOAP over REST in real life would be a single sign-on application. I n these cases I need to check validate a username and password for authentication and authorization of a web page request. This service would need to maintain state while it authenticated a user and while it validated access to a web page on a subsequent request. This service must process every request for access and not allow caching to ensure that every request is processed and the appropriate users are allowed to view selected web pages. References: Rozlog, M. (2010). REST and SOAP: When Should I Use Each (or Both)? Retrieved 11 20, 2011, from Infoq.com: http://www.infoq.com/articles/rest-soap-when-to-use-each

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• Mostrar Imagenes en ListView utilizando ImageList WinForms

  - by Jason Ulloa

  El día de hoy veremos como trabajar con los controles ListView e Imagelist de WindowsForms para poder leer y mostrar una serie de imágenes. Antes de ello debo decir que pueden existir otras formas de mostrar imagenes que solo requieren un control por ejemplo con un Gridview pero eso será en otro post, ahora nos centraremos en la forma de realizarlo con los controles antes mencionados. Lo primero que haremos será crear un nuevo proyecto de windows forms, en mi caso utilizando C#, luego agregaremos un Control ImageList. Este control será el que utilicemos para almacenar todas las imágenes una vez que las hemos leído. Si revisamos el control, veremos que tenemos la opción de agregar la imágenes mediante el diseñador, es decir podemos seleccionarlas manualmente o bien agregarlas mediante código que será lo que haremos. Lo segundo será agregar un control ListView al Formulario, este será el encargado de mostrar las imagenes, eso sí, por ahora será solo mostrarlas no tendrá otras funcionalidades. Ahora, vamos al codeBehind y en el Evento Load del form empezaremos a codificar: Lo primero será, crear una nueva variable derivando DirectoryInfo, a la cual le indicaremos la ruta de nuestra carpeta de imágenes. En nuestro ejemplo utilizamos Application.StartUpPath para indicarle que vamos a buscar en nuestro mismo proyecto (en carpeta debug por el momento). DirectoryInfo dir = new DirectoryInfo(Application.StartupPath + @"\images");   Una vez que hemos creado la referencia a la ruta, utilizaremos un for para obtener todas la imágenes que se encuentren dentro del Folder que indicamos, para luego agregarlas al imagelist y empezar a crear nuestra nueva colección. foreach (FileInfo file in dir.GetFiles()) { try { this.imageList1.Images.Add(Image.FromFile(file.FullName)); }   catch { Console.WriteLine("No es un archivo de imagen"); } }   Una vez, que hemos llenado nuestro ImageList, entonces asignaremos al ListView sus propiedades, para definir la forma en que las imágenes se mostrarán. Un aspecto a tomar en cuenta acá será la propiedad ImageSize ya que está será la que definirá el tamaño que tendrán las imágenes en el ListView cuando sean mostradas. this.listView1.View = View.LargeIcon;   this.imageList1.ImageSize = new Size(120, 100);   this.listView1.LargeImageList = this.imageList1;   Por último y con ayuda de otro for vamos a recorrer cada uno de los elementos que ahora posee nuestro ImageList y lo agregaremos al ListView para mostrarlo for (int j = 0; j < this.imageList1.Images.Count; j++) { ListViewItem item = new ListViewItem();   item.ImageIndex = j;   this.listView1.Items.Add(item); } Como vemos, a pesar de que utilizamos dos controles distintos es realmente sencillo  mostrar la imagenes en el ListView al final el control ImageList, solo funciona como un “puente” que nos permite leer la imagenes para luego mostrarlas en otro control. Para terminar, los proyectos de ejemplo: C# VB

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• Where and how to reference composite MVP components?

  - by Lea Hayes

  I am learning about the MVP (Model-View-Presenter) Passive View flavour of MVC. I intend to expose events from view interfaces rather than using the observer pattern to remove explicit coupling with presenter. Context: Windows Forms / Client-Side JavaScript. I am led to believe that the MVP (or indeed MVC in general) pattern can be applied at various levels of a user interface ranging from the main "Window" to an embedded "Text Field". For instance, the model to the text field is probably just a string whereas the model to the "Window" contains application specific view state (like a persons name which resides within the contained text field). Given a more complex scenario: Documentation viewer which contains: TOC navigation pane Document view Search pane Since each of these 4 user interface items are complex and can be reused elsewhere it makes sense to design these using MVP. Given that each of these user interface items comprises of 3 components; which component should be nested? where? who instantiates them? Idea #1 - Embed View inside View from Parent View public class DocumentationViewer : Form, IDocumentationViewerView { public DocumentationViewer() { ... // Unclear as to how model and presenter are injected... TocPane = new TocPaneView(); } protected ITocPaneView TocPane { get; private set; } } Idea #2 - Embed Presenter inside View from Parent View public class DocumentationViewer : Form, IDocumentationViewerView { public DocumentationViewer() { ... // This doesn't seem like view logic... var tocPaneModel = new TocPaneModel(); var tocPaneView = new TocPaneView(); TocPane = new TocPanePresenter(tocPaneModel, tocPaneView); } protected TocPanePresenter TocPane { get; private set; } } Idea #3 - Embed View inside View from Parent Presenter public class DocumentationViewer : Form, IDocumentationViewerView { ... // Part of IDocumentationViewerView: public ITocPaneView TocPane { get; set; } } public class DocumentationViewerPresenter { public DocumentationViewerPresenter(DocumentationViewerModel model, IDocumentationViewerView view) { ... var tocPaneView = new TocPaneView(); var tocPaneModel = new TocPaneModel(model.Toc); var tocPanePresenter = new TocPanePresenter(tocPaneModel, tocPaneView); view.TocPane = tocPaneView; } } Some better idea...

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• Atmospheric scattering sky from space artifacts

  - by ollipekka

  I am in the process of implementing atmospheric scattering of a planets from space. I have been using Sean O'Neil's shaders from http://http.developer.nvidia.com/GPUGems2/gpugems2_chapter16.html as a starting point. I have pretty much the same problem related to fCameraAngle except with SkyFromSpace shader as opposed to GroundFromSpace shader as here: http://www.gamedev.net/topic/621187-sean-oneils-atmospheric-scattering/ I get strange artifacts with sky from space shader when not using fCameraAngle = 1 in the inner loop. What is the cause of these artifacts? The artifacts disappear when fCameraAngle is limtied to 1. I also seem to lack the hue that is present in O'Neil's sandbox (http://sponeil.net/downloads.htm) Camera position X=0, Y=0, Z=500. GroundFromSpace on the left, SkyFromSpace on the right. Camera position X=500, Y=500, Z=500. GroundFromSpace on the left, SkyFromSpace on the right. I've found that the camera angle seems to handled very differently depending the source: In the original shaders the camera angle in SkyFromSpaceShader is calculated as: float fCameraAngle = dot(v3Ray, v3SamplePoint) / fHeight; Whereas in ground from space shader the camera angle is calculated as: float fCameraAngle = dot(-v3Ray, v3Pos) / length(v3Pos); However, various sources online tinker with negating the ray. Why is this? Here is a C# Windows.Forms project that demonstrates the problem and that I've used to generate the images: https://github.com/ollipekka/AtmosphericScatteringTest/ Update: I have found out from the ScatterCPU project found on O'Neil's site that the camera ray is negated when the camera is above the point being shaded so that the scattering is calculated from point to the camera. Changing the ray direction indeed does remove artifacts, but introduces other problems as illustrated here: Furthermore, in the ScatterCPU project, O'Neil guards against situations where optical depth for light is less than zero: float fLightDepth = Scale(fLightAngle, fScaleDepth); if (fLightDepth < float.Epsilon) { continue; } As pointed out in the comments, along with these new artifacts this still leaves the question, what is wrong with the images where camera is positioned at 500, 500, 500? It feels like the halo is focused on completely wrong part of the planet. One would expect that the light would be closer to the spot where the sun should hits the planet, rather than where it changes from day to night. The github project has been updated to reflect changes in this update.

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• Python Coding standards vs. productivity

  - by Shroatmeister

  I work for a large humanitarian organisation, on a project building software that could help save lives in emergencies by speeding up the distribution of food. Many NGOs desperately need our software and we are weeks behind schedule. One thing that worries me in this project is what I think is an excessive focus on coding standards. We write in python/django and use a version of PEP0008, with various modifications e.g. line lengths can go up to 160 chars and all lines should go that long if possible, no blank lines between imports, line wrapping rules that apply only to certain kinds of classes, lots of templates that we must use, even if they aren't the best way to solve a problem etc. etc. One core dev spent a week rewriting a major part of the system to meet the then new coding standards, throwing away several suites of tests in the process, as the rewrite meant they were 'invalid'. We spent two weeks rewriting all the functionality that was lost, and fixing bugs. He is the lead dev and his word carries weight, so he has convinced the project manager that these standards are necessary. The junior devs do as they are told. I sense that the project manager has a strong feeling of cognitive dissonance about all this but nevertheless agrees with it vehemently as he feels unsure what else to do. Today I got in serious trouble because I had forgotten to put some spaces after commas in a keyword argument. I was literally shouted at by two other devs and the project manager during a Skype call. Personally I think coding standards are important but also think that we are wasting a lot of time obsessing with them, and when I verbalized this it provoked rage. I'm seen as a troublemaker in the team, a team that is looking for scapegoats for its failings. Since the introduction of the coding standards, the team's productivity has measurably plummeted, however this only reinforces the obsession, i.e. the lead dev simply blames our non-adherence to standards for the lack of progress. He believes that we can't read each other's code if we don't adhere to the conventions. This is starting to turn sticky. Now I am trying to modify various scripts, autopep8, pep8ify and PythonTidy to try to match the conventions. We also run pep8 against source code but there are so many implicit amendments to our standard that it's hard to track them all. The lead dev simple picks faults that the pep8 script doesn't pick up and shouts at us in the next stand-up meeting. Every week there are new additions to the coding standards that force us to rewrite existing, working, tested code. Thank heavens we still have tests, (I reverted some commits and fixed a bunch of the ones he removed). All the while there is increasing pressure to meet the deadline. I believe a fundamental issue is that the lead dev and another core dev refuse to trust other developers to do their job. But how to deal with that? We can't do our job because we are too busy rewriting everything. I've never encountered this dynamic in a software engineering team. Am I wrong to question their adherence to coding standards? Has anyone else experienced a similar situation and how have they dealt with it successfully? (I'm not looking for a discussion just actual solutions people have found)

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• Go for the Deep Dive on Oracle Products and Technology

  - by Oracle OpenWorld Blog Team

  by Karen Shamban Oracle University gives you more learning for your conference investment. It’s easier than ever before to get in-depth Oracle product and technology training if you’re attending any of the Oracle conferences this fall, including Oracle OpenWorld, the Oracle Customer Experience Summit @ OpenWorld, the Oracle PartnerNetwork Exchange @ OpenWorld, and MySQL Connect. Why is it easier? Because Oracle University preconference training takes place on Sunday, September 30 from 8:00 a.m. to 3:30 p.m. And you’re going to be in town for the conference anyway, right? The training ends early enough in the afternoon that you’ll still be able to get good seats for conference opening keynotes and get psyched for the welcome reception that follows. Each session will be taught by an expert Oracle University instructor and will be fact-packed with demos and tips to help you do more than ever before with your Oracle product and technology investment. The training sessions being offered include: Applications:·             PeopleSoft Test Framework Script Creation and Optimization·             New Integration Technologies for PeopleTools 8.52·             Oracle Fusion Applications: Security Fundamentals Database and Systems:·             Certification Exam Cram: Oracle Database 11g: New Features for Administrators·             Exadata Database Machine Administration Workshop·             Introduction to Big Data·             Using Oracle Enterprise Manager Cloud Control 12c·             Using Java - for PL/SQL and Database Developers Fusion Middleware:·             Developing Portable Java EE Applications with the Enterprise JavaBeans 3.1 API and Java Persistence API 2.0·             Developing Secure Java Web Services·             How The Latest Java EE and SOA Help in Architecting and Designing Robust Enterprise Applications·             Oracle Business Intelligence 11g: Overview to Analyses and Dashboards·             Oracle Fusion Middleware 11g: Build Applications with ADF I·             Oracle Fusion Middleware 11g Administer Forms Services·             Oracle SOA Suite 11g Administration·             WebLogic Server Administration Essentials Don’t miss this great opportunity to maximize your Oracle OpenWorld experience and investment. Learn more about Oracle University training sessions.

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• Unrated Easy iOS 6.1.4/6.1.3 Unlock/Jailbreak iPhone 5/4S/4/3GS Untehtered System

  - by user171772

  Popular jailbreak tool Unlock-Jailbreak.net – compiled by the iPhone Team – has just been updated with full support for Unlock/Jailbreak iPhone 5/4S/4/3GS iOS 6.1.4 and 6.1.3/6.0.1 Untethered. You may have caught our tutorial, which detailed how one could jailbreak their device tethered using Redsn0w, although since it was a pre-iOS 6.1.1 release, users needed to "point" the tool to the older firmware. Team Unlock-Jailbreak was established few years ago, combines some of the jailbreak and unlock community’s most talented developers all known for producing reliable jailbreaks in the past. This team was assembled in order to develop a reliable untethered jailbreak and unlock iphone 5,4S,4 iOS 6.1 for post-A5 devices, including the iPhone 5, the iPad mini and the latest-generation iPad. This has now been achieved with the just-released userland jailbreak tool, known as Unlock-Jailbreak.net. To Jailbreak and Unlock your iPhone 5/4/4S/3GS iOS 6.1.4 and 6.1.3 visit the official website http://www.Unlock-Jailbreak.net http://www.Unlock-Jailbreak.net was formed in mid 2008 and have successfully jailbroken over 250,000 iPhones worldwide. This is unparalleled by any other service in the industry. They have achieved this by combining a very simple solution with a fantastic customer service department that is available 24/7 through many forms of contact, including telephone. Unlock-Jailbreak from Unlock-Jailbreak.nethas been downloaded by over 250,000 customers located in over 145 countries. To further ensure customers of its products usability, Unlock-Jailbreak offers a 100% full money back guarantee on all orders. Customers dissatisfied with the company’s product will be given a full refund, no questions asked. One good advantage of the software is that the jailbreaking and unlocking process is coampletely reversible and there will be no evidence that the iPhone has been jailbroken and unlocked . iOS 6.1/6.1.4 and 6.1.3 comes with many new features and updates for multitasking and storage. By unlocking and jailbreaking the iPhone,Unlock/Jailbreak iPhone 5/4S/4/3GS iOS 6.1/6.1.4 and 6.1.3/6.0.1 Untethered unleash unlimited possibilities to improve this already fantastic experience and the iPhone FULL potential. Before going through any jailbreak process with Unlock-Jailbreak it is always good housekeeping to perform a full backup of all information on the device. It is unlikely that anything will go wrong during the process but when undertaking any process that modifies the internals of a file system it is always prudent to err on the side of caution.

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• IE9 Loses Some CSS After Particular Form Submit [migrated]

  - by Asherion

  The site I am editing has a search form. For the record, there are several other forms on the site, contact and the like. This is the only one with an issue. Upon submission of the form, SOME of the styling is lost in IE9 (possibly other versions of IE, haven't tested that yet). Primarily, the margins and colors set in html and body appear to have been lost. Menus, banner, text, etc all appear to retain styles. All styles are on one sheet, that are used here... Any helpful advice? Here is the contents of the search page and the php used to check for the form, if that helps, and the css that I think is lost. THE HTML: <div id="search"> <br /> <div style="float:right;font-size:.8em;"> <form name="form_sidesearch" action="search.html" method="post"> <input type="hidden" name="action" value="search" /> <input type="text" name="search_value" value="<?php echo $systems_primary->search_value ?>" /> <input type="submit" name="submit_search" value="Search Website" /> </form> <br /> </div> </div> <?php echo stripslashes($search_results); THE PHP: <?php // -- Begin Search -------------------------------------------------------------------------------------- if($_REQUEST["action"] === "search") { if(strlen($_REQUEST["pg"]) <= 0) { $_REQUEST["pg"] = 1; } $search_results = $systems_primary->search_website("index",urldecode($_REQUEST["search_value"]),"<div class=\"listing ui-corner-all\"><a href=\"{ENTRY_URL}\" title=\"{ENTRY_TITLE}\" class=\"listing_title\">{ENTRY_TITLE}</a>{ENTRY_CONTENT} <a href=\"{ENTRY_URL}\" title=\"{ENTRY_TITLE}\" style=\"font-size:.8em;\">...read more</a></div><br /><br />",345,"all",10,$_REQUEST["pg"]); } // -- End Search ---------------------------------------------------------------------------------------- ?> THE LOST CSS (could be more): html { background-color:#F6E6C8; font-size:16px; font:Helvetica; } body { width:1027px; margin:0 auto; background-color:#ffffff; font: arial, times new roman, sans-serif; }

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• Handling permissions in a MVP application

  - by Chathuranga

  In a windows forms payroll application employing MVP pattern (for a small scale client) I'm planing user permission handling as follows (permission based) as basically its implementation should be less complicated and straight forward. NOTE : System could be simultaneously used by few users (maximum 3) and the database is at the server side. This is my UserModel. Each user has a list of permissions given for them. class User { string UserID { get; set; } string Name { get; set; } string NIC {get;set;} string Designation { get; set; } string PassWord { get; set; } List <string> PermissionList = new List<string>(); bool status { get; set; } DateTime EnteredDate { get; set; } } When user login to the system it will keep the current user in memory. For example in BankAccountDetailEntering view I control the controller permission as follows. public partial class BankAccountDetailEntering : Form { bool AccountEditable {get; set;} private void BankAccountDetailEntering_Load(object sender, EventArgs e) { cmdEditAccount.enabled = false; OnLoadForm (sender, e); // Event fires... If (AccountEditable ) { cmdEditAccount.enabled=true; } } } In this purpose my all relevant presenters (like BankAccountDetailPresenter) should aware of UserModel as well in addition to the corresponding business Model it is presenting to the View. class BankAccountDetailPresenter { BankAccountDetailEntering _View; BankAccount _Model; User _UserModel; DataService _DataService; BankAccountDetailPresenter( BankAccountDetailEntering view, BankAccount model, User userModel, DataService dataService ) { _View=view; _Model = model; _UserModel = userModel; _DataService = dataService; WireUpEvents(); } private void WireUpEvents() { _View.OnLoadForm += new EventHandler(_View_OnLoadForm); } private void _View_OnLoadForm(Object sender, EventArgs e) { foreach(string s in _UserModel.PermissionList) { If( s =="CanEditAccount") { _View.AccountEditable =true; return; } } } public Show() { _View.ShowDialog(); } } So I'm handling the user permissions in the presenter iterating through the list. Should this be performed in the Presenter or View? Any other more promising ways to do this? Thanks.

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• Justification for learning/implementing newer Microsoft technologies

  - by Darren

  I work at a large healthcare organization as a mid-level software developer. I have over 10 years experience in the IT industry using Microsoft technologies (ASP.NET & SQL Server). When I go to conferences, code camps, .net user group meetings, I hear of all kinds of new tools and technologies: MVC, LINQ, Entity Framework, WCF Web Services, etc. I guess you could say I'm in my comfort zone using the same old stuff from asp.net 2.0. I use typed datasets for my data access layer. I use web forms and feature rich server controls with master pages. I know how to use plain old SQL and create queries in my typed datasets to get at data my applications need. Throughout my career, I'm always sensitive to not become obsolete with my skill set. What I currently use works fine and my development time is fast. But I'm concerned that if I were to be laid off, I would be asked in interviews how many MVC apps I've written. Or how I am with LINQ or WCF web services. I know that it doesn't matter how many conferences, books, or videos I watch on some new technology...I have to implement/use it or it simply won't sink in. Also, managers who interview don't care how much someone reads up on something, only real use and experience with a technology. I have a new project to write. I've gone to my manager and have asked for additional time for the project for learning/implementing technology I may not be familiar with. Our organization encourages its employees to "learn and grow" and to continue are education. But I always get resistance when I ask for more time to ramp up on something new to implement. My manager is asking for concrete business reasons for implementing these new technologies. I don't have business reasons. My reasons are because I don't want to become obsolete. I could say it would make the project more maintainable in the future by other developers since at some point people could stop using these older technologies, but that' about all I can think of. Does Linq/Entity Framework/MCV apps perform better? So much so that the customers (users in departments I'm creating this app for) need? I doubt it. I'm interested in you guy's thoughts on this. Do many of you have similar plights with trying to use newer upcoming technologies? I doubt I'm on the bleeding edge of technology, either. Are there "business reasons" that you would bring to light for using these technologies? Thanks in advance! Sorry for the long wall of text.

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• As a web designer, which language should I learn first for my feature career? (PHP or JavaScript) [closed]

  - by kdevs3

  Possible Duplicates: Best Programming Language for Web Development How can I choose a web development language? What language will you choose if you are going to build something big? What is the right option of programming languages and tools for building our website? What is the easiest web programing language at....? Well, I'm more of a basic web designer. I know the easy stuff pretty well. (Ya know, html, css) But I've been trying to take it to the next step and I'm contemplating about what I should learn that will help me out the most in my future web design/programming career, should it be JavaScript or maybe I should try to learn a back end programming language such as PHP. Lately, I have been hearing about a lot how JavaScript is so great and useful now, because of libraries such as jQuery and what possibility's it can bring by using Node.js and other frameworks. I've only learned the most basic of JavaScript and used some jQuery (mostly plugins) so i wouldn't know at all of what it can actually do. Would JS being so popular as it is now and useful, be a reason to stick with JavaScript and only learn it that for now? Or as a web designer, how important would it be to learn how to make a web application/website operate and functional, and know how to work with servers, etc? (Such as getting forms to work and sending data to the server and back) I've took a look at frameworks such as Code Igniter before, and looks really simple to get started with if I try to learn PHP, But I'm not sure how important it is for my career and what I would gain out of it. I'm asking because I can't decide what I should learn first. When I select it, I really want to take my time and learn the language. I don't want to spend time on learning multiple languages at the same time, so I need to pick wisely. I'm trying to turn the right direction so my career can hopefully be successful in the feature. (If money/gaining a job asked if its important, then its a yeah, it is a bit) I'm hoping I can get opinions and suggestions on this question, thanks for giving me your thoughts also.

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• MS Tech Ed 2011 Coming Soon

  - by sonam

  Microsoft Tech ed 2010 was a great success. Infact  Most of such conferences always provide a great place to meet other  technology enthusiasts and ofcourse,whats in the pipeline for future products of a company or field.. And yet again,MS Tech ed India is coming on 23-25 march  in Banglore,India.Well,the place is  ofcourse right suited for any IT/Computing conference.After all,Its Silicon Valley of India.. From Last year.I remember  a session by Harish about  “Building pure client side apps with  Jquery and Microsoft Ajax .” Here’s the video: http://live.viasilverlight.com/TechEdOnDemand/Breakouts/TheWebSimplified1/Session4/AjaxClientSideApps.wmv At that time only,I got to know that jquery is so easy to use for  ajax or client side templating.Though I prefer jquery over  Microsoft Ajax many folds.UpdatePanel  is Dead for sure in my view. I believe,Web forms will be dead sooner or later with ASP.Net  MVC  gaining share many folds.(TODO:Learn MVC). The new standard is surely:JQUERY . Between,Last years videos and ppt’s  are available to browse and download: http://microsoftteched.in/2010/downloads.aspx After going through Tech Ad 2011 session agendas : http://www.microsoft.com/india/teched2011/agenda.aspx Few of my personal choices to watch would be: Day 1: a) Identity And Access Control in the Cloud        b)Windows 7 at  Home:Digitizing your Home.(Sounds cool.)        c) And ofcourse,Jquery and MS ajax(Lets see if MS can do something that’s not already happening with their version Of Ajax).. Day 2:  a) Lap Around Silverlight 5 and Html 5 as I have heard some hot talks that html5 will kill Silverlight,(I don’t see it in near future though).        b) Html 5 more than “Html 5”…Google will be seeing this one. Day3: a) Cross Browser applications in Azure       b)VS 2010 sessions of automated testing azure apps etc. Windows Phone 7 sessions will surely be of more interest now after MS-Nokia Deal. Though,Personally,I would want atleast some worth of  sessions on MS  future in Robotics,AI.Perhaps  I am looking at wrong place..(When is PDC?) And Since,Bill Gates  consider Robotics as the next big thing, Refer  this one : http://www.cs.virginia.edu/robins/A_Robot_in_Every_Home.pdf  I am sure,they wont loose this new hot spot to competitors,  like how google rules in Online  Search now.Robotics and AI will surely provide a big battlefield  for future.See,What IBM is doing with IBM Watson. OR see this, http://www.sciencedaily.com/releases/2011/02/110218083711.htm this is cool only if you can control your mind.Atleast,I’ll prefer regular driving (I would devote my mind seeing  people,places which we see on road).thats what jouney makes “cool”.:P.

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• Basic web architecture : Perl -> PHP

  - by Sunny Jim

  This is an architecture question. If there is a better forum, please redirect me. Apologies in advance. Essentially every website is built around a relational database, right? When a user uploads form data, that data is stored in a table. The problem is that the table structure(s) need to be modified whenever the website form is modified. Although I understand that modern web frameworks work around this problem by automatically building forms based on the table structure. For the last 20 years, I have been building websites using Perl. When I first encountered this problem, the easiest solution was to save serialized Perl objects as data BLOBS. After XML's introduction, this solution worked even better because XML is so effective for representing arbitrary data. This approach is consistent with the original Perl principles of Hubris, Laziness, and Impatience and I'm pretty committed to it. Obviously, the biggest drawback is that this solution locks me into the Perl interpreter. So instead, I've just completed a prototype of a universal RDB table. The prototype is written in Perl but porting it to PHP will be a good chance to develop those skills. The principal is based on the XML::Dumper module, which converts arbitrary Perl data structures into uniform XML. With my approach, each XML node is stored as a table record. I underestimated this undertaking and rolled something up myself. But the effort allows me to discuss the basic design instead of implementation details. As mentioned, I'm pretty committed to this approach of using flexible data structures. It's been successfully deployed on many websites, large, and complex. But are there any drawbacks I've overlooked? I rolled my own. Are other people taking a similar approach to their data? What kinds of solutions are available? I have not abandoned my dream of eventually contributing something useful to the worldwide community. In order to proceed, the next step would be peer review. How does one pursue that effort? Thanks! -Jim

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• Oracle Tutor: *** CAUTION to Word .docx Users ***

  - by [email protected]

  Microsoft released a security update KB969604 for Office 2007 (around June 2009) This update causes document variables within Word docx files to be scrambled. This update might still be pushed out via Office 2007 updates DO NOT save files as docx using MS OFFICE 2007 until you apply the MS hotfix # 970942 available here If you are using Windows XP with Office 2003 or Office 2000 and have installed an older Office 2007 compatibility pack, documents saved as docx may also cause the scrambled document variables. Installing the 2007 compatibility pack published on 1/6/2010 (version 4) will prevent the document variables from becoming corrupt. Those on Windows 2000 may not be able to install the latest compatibility pack, or the compatibility pack may not function properly. This situation will hopefully be rectified in the coming months. What is a document variable? Document variables store data inside the document, invisible to the user. The Tutor software uses them when converting the document to HTML and when creating the flowchart, just to name a couple of uses. How will you know if a document's variables are scrambled? The difficulty in diagnosing the issue is that the symptoms can take myriad forms. There isn't a single error message or a single feature that one can point to and say, "test for the problem by doing this." The best clue about the error is seeing any kind of string in an error message that has garbage characters, question marks, xml code snippets, or just nonsense. Such as "Language ?????????????xlr;lwlerkjl could not be found." It is also possible to see the corrupted data in the footers of the Word docs. And, just because the footers look correct does not mean that the document variables are not corrupted. The corruption problem does not occur in every document variable in the document, just some of them. Often it is less than a quarter of them. What is the difference between docx files and doc files? Office 2007 uses Office Open XML formats with .docx and .docm filename extensions. - Docx is an Office Open XML word document. - Docm is a macro enabled Office Open XML document. This means the file structure behind the scenes is quite different from the binary file formats used prior to Office 2007 such as .doc, .dot, .xls, and .ppt. Solution Summary: For Windows XP and Word 2007: Install the hotfix, or save files as *.doc For Windows XP and Word 2000 and 2003: Install the latest compatibility pack or save files as *.doc For Windows 2000 with Word 2000 or 2003, do not use any compatibility pack, save files as *.doc Emily Chorba Principle Product Manager for Oracle Tutor

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• WebLogic Partner Community Newsletter June 2013

  - by JuergenKress

  Dear WebLogic Partner Community member, This month newsletter contains tons of Java material with the availability of Java EE7! Including many articles in the May/June Java Magazine and the Duke Award nomination! Thanks for all your efforts to become certified and Specialized. For all the experts who achieved the WebLogic Server 12c Certified Implementation Specialist  or ADF 11g Certified Implementation Specialist you can download a logo for your blog or business card at the Competence Center. For all the companies who achieved a WebLogic and ADF Specialization you can request a nice plaque for your office. Summer time is training time – make sure you attend our Fusion Middleware Summer Camps or one of our upcoming Exalogic Implementation Workshop by PTS in Spain, Turkey and Middle East. For those who can not make it we offers plenty of online courses like the New ADF Academy. Or the webcast The value of Engineered Systems for SAP. At our WebLogic Community Workspace (WebLogic Community membership required) you can find Engineered Systems Strategy presentation. Thanks to the community for all the WebLogic best practice papers and tools like Automated provision of Oracle Weblogic Server Platform & Frank’s Coherence videos on YouTube & Create and deploy applications on the Oracle Java Cloud & WebLogic Application redeployment using shared libraries - without downtime & Oracle Traffic Director. The first tests deployments for WebLogic on Oracle Database Appliance are on the way, thanks to all who are their experience: Sizing & Configuration and Traffic Director. Virtualised Oracle Database Appliance Proof of Concept - #1 Planning from Simon Haslam. Would be great if you can also share your experience via twitter @wlscommunity! In the ADF section of the newsletter you find Tuning Application Module Pools and Connection Pools & List View - Cool Looking ADF PS6 Component for Collections & Insider Essential & User Interface & Skinning & Oracle Forms to ADF Modernization reference. Great summer time! Jürgen Kress Oracle WebLogic Partner Adoption EMEA To read the newsletter please visit http://tinyurl.com/WebLogicnewsJune2013 (OPN Account required) To become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic Community newsletter,newsletter,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Design pattern for an ASP.NET project using Entity Framework

  - by MPelletier

  I'm building a website in ASP.NET (Web Forms) on top of an engine with business rules (which basically resides in a separate DLL), connected to a database mapped with Entity Framework (in a 3rd, separate project). I designed the Engine first, which has an Entity Framework context, and then went on to work on the website, which presents various reports. I believe I made a terrible design mistake in that the website has its own context (which sounded normal at first). I present this mockup of the engine and a report page's code behind: Engine (in separate DLL): public Engine { DatabaseEntities _engineContext; public Engine() { // Connection string and procedure managed in DB layer _engineContext = DatabaseEntities.Connect(); } public ChangeSomeEntity(SomeEntity someEntity, int newValue) { //Suppose there's some validation too, non trivial stuff SomeEntity.Value = newValue; _engineContext.SaveChanges(); } } And report: public partial class MyReport : Page { Engine _engine; DatabaseEntities _webpageContext; public MyReport() { _engine = new Engine(); _databaseContext = DatabaseEntities.Connect(); } public void ChangeSomeEntityButton_Clicked(object sender, EventArgs e) { SomeEntity someEntity; //Wrong way: //Get the entity from the webpage context someEntity = _webpageContext.SomeEntities.Single(s => s.Id == SomeEntityId); //Send the entity from _webpageContext to the engine _engine.ChangeSomeEntity(someEntity, SomeEntityNewValue); // <- oops, conflict of context //Right(?) way: //Get the entity from the engine context someEntity = _engine.GetSomeEntity(SomeEntityId); //undefined above //Send the entity from the engine's context to the engine _engine.ChangeSomeEntity(someEntity, SomeEntityNewValue); // <- oops, conflict of context } } Because the webpage has its own context, giving the Engine an entity from a different context will cause an error. I happen to know not to do that, to only give the Engine entities from its own context. But this is a very error-prone design. I see the error of my ways now. I just don't know the right path. I'm considering: Creating the connection in the Engine and passing it off to the webpage. Always instantiate an Engine, make its context accessible from a property, sharing it. Possible problems: other conflicts? Slow? Concurrency issues if I want to expand to AJAX? Creating the connection from the webpage and passing it off to the Engine (I believe that's dependency injection?) Only talking through ID's. Creates redundancy, not always practical, sounds archaic. But at the same time, I already recuperate stuff from the page as ID's that I need to fetch anyways. What would be best compromise here for safety, ease-of-use and understanding, stability, and speed?

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• Does Your Customer Engagement Create an Ah Feeling?

  - by Richard Lefebvre

  An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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• EBS 11i and 12.1 Support Timeline Changes

  - by Steven Chan (Oracle Development)

  Two important changes to the Oracle Lifetime Support policies for Oracle E-Business Suite were announced at OpenWorld last week.  These changes affect EBS Releases 11i and 12.1. The changes are detailed in this My Oracle Support document: E-Business Suite 11.5.10 Sustaining Support Exception & 12.1 Extended Support Now to Dec. 2018 (Note 1495337.1) 1. Changes for EBS 11i Sustaining Support The first change is that  we will be providing an exception for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components: New fixes for Severity 1 production issues United States Form 1099 2013 year-end updates Payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014 Customers environments must have the minimum baseline patches (or above) for new Severity 1 production bug fixes as documented here: Patch Requirements for Extended Support of Oracle E-Business Suite Release 11.5.10 (Note 883202.1) 2. Changes for EBS 12.1 Extended Support More time:  Extended Support period for E-Business Suite Release 12.1 has been extended by nineteen months through December, 2018. Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support for E-Business Suite 12.1. Fees waived:  Uplift fees are waived for all years of Extended Support (June, 2014 – December. 2018) for customers with an active Oracle Premier Support for Software contract. During this period, customers will receive all of the components of Extended Support at no additional cost other than their fees for Software Update License & Support. Where can I learn more? There are two interlocking policies that affect the E-Business Suite:  Oracle's Lifetime Support policies for each EBS release (timelines which were updated by this announcement), and the Error Correction Support policies (which state the minimum baselines for new patches). For more information about how these policies interact, see: Understanding Support Windows for E-Business Suite Releases What about E-Business Suite technology stack components?Things get more complicated when one considers individual techstack components such as Oracle Forms or the Oracle Database.  To learn more about the interlocking EBS+techstack component support windows, see these two articles: On Apps Tier Patching and Support: A Primer for E-Business Suite Users On Database Patching and Support: A Primer for E-Business Suite Users Related Articles Extended Support Fees Waived for E-Business Suite 11i and 12.0 EBS 12.0 Minimum Requirements for Extended Support Finalized

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