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  • Setting up a VPN connection to Amazon VPC - routing

    - by Keeno
    I am having some real issues setting up a VPN between out office and AWS VPC. The "tunnels" appear to be up, however I don't know if they are configured correctly. The device I am using is a Netgear VPN Firewall - FVS336GV2 If you see in the attached config downloaded from VPC (#3 Tunnel Interface Configuration), it gives me some "inside" addresses for the tunnel. When setting up the IPsec tunnels do I use the inside tunnel IP's (e.g. 169.254.254.2/30) or do I use my internal network subnet (10.1.1.0/24) I have tried both, when I tried the local network (10.1.1.x) the tracert stops at the router. When I tried with the "inside" ips, the tracert to the amazon VPC (10.0.0.x) goes out over the internet. this all leads me to the next question, for this router, how do I set up stage #4, the static next hop? What are these seemingly random "inside" addresses and where did amazon generate them from? 169.254.254.x seems odd? With a device like this, is the VPN behind the firewall? I have tweaked any IP addresses below so that they are not "real". I am fully aware, this is probably badly worded. Please if there is any further info/screenshots that will help, let me know. Amazon Web Services Virtual Private Cloud IPSec Tunnel #1 ================================================================================ #1: Internet Key Exchange Configuration Configure the IKE SA as follows - Authentication Method : Pre-Shared Key - Pre-Shared Key : --- - Authentication Algorithm : sha1 - Encryption Algorithm : aes-128-cbc - Lifetime : 28800 seconds - Phase 1 Negotiation Mode : main - Perfect Forward Secrecy : Diffie-Hellman Group 2 #2: IPSec Configuration Configure the IPSec SA as follows: - Protocol : esp - Authentication Algorithm : hmac-sha1-96 - Encryption Algorithm : aes-128-cbc - Lifetime : 3600 seconds - Mode : tunnel - Perfect Forward Secrecy : Diffie-Hellman Group 2 IPSec Dead Peer Detection (DPD) will be enabled on the AWS Endpoint. We recommend configuring DPD on your endpoint as follows: - DPD Interval : 10 - DPD Retries : 3 IPSec ESP (Encapsulating Security Payload) inserts additional headers to transmit packets. These headers require additional space, which reduces the amount of space available to transmit application data. To limit the impact of this behavior, we recommend the following configuration on your Customer Gateway: - TCP MSS Adjustment : 1387 bytes - Clear Don't Fragment Bit : enabled - Fragmentation : Before encryption #3: Tunnel Interface Configuration Your Customer Gateway must be configured with a tunnel interface that is associated with the IPSec tunnel. All traffic transmitted to the tunnel interface is encrypted and transmitted to the Virtual Private Gateway. The Customer Gateway and Virtual Private Gateway each have two addresses that relate to this IPSec tunnel. Each contains an outside address, upon which encrypted traffic is exchanged. Each also contain an inside address associated with the tunnel interface. The Customer Gateway outside IP address was provided when the Customer Gateway was created. Changing the IP address requires the creation of a new Customer Gateway. The Customer Gateway inside IP address should be configured on your tunnel interface. Outside IP Addresses: - Customer Gateway : 217.33.22.33 - Virtual Private Gateway : 87.222.33.42 Inside IP Addresses - Customer Gateway : 169.254.254.2/30 - Virtual Private Gateway : 169.254.254.1/30 Configure your tunnel to fragment at the optimal size: - Tunnel interface MTU : 1436 bytes #4: Static Routing Configuration: To route traffic between your internal network and your VPC, you will need a static route added to your router. Static Route Configuration Options: - Next hop : 169.254.254.1 You should add static routes towards your internal network on the VGW. The VGW will then send traffic towards your internal network over the tunnels. IPSec Tunnel #2 ================================================================================ #1: Internet Key Exchange Configuration Configure the IKE SA as follows - Authentication Method : Pre-Shared Key - Pre-Shared Key : --- - Authentication Algorithm : sha1 - Encryption Algorithm : aes-128-cbc - Lifetime : 28800 seconds - Phase 1 Negotiation Mode : main - Perfect Forward Secrecy : Diffie-Hellman Group 2 #2: IPSec Configuration Configure the IPSec SA as follows: - Protocol : esp - Authentication Algorithm : hmac-sha1-96 - Encryption Algorithm : aes-128-cbc - Lifetime : 3600 seconds - Mode : tunnel - Perfect Forward Secrecy : Diffie-Hellman Group 2 IPSec Dead Peer Detection (DPD) will be enabled on the AWS Endpoint. We recommend configuring DPD on your endpoint as follows: - DPD Interval : 10 - DPD Retries : 3 IPSec ESP (Encapsulating Security Payload) inserts additional headers to transmit packets. These headers require additional space, which reduces the amount of space available to transmit application data. To limit the impact of this behavior, we recommend the following configuration on your Customer Gateway: - TCP MSS Adjustment : 1387 bytes - Clear Don't Fragment Bit : enabled - Fragmentation : Before encryption #3: Tunnel Interface Configuration Outside IP Addresses: - Customer Gateway : 217.33.22.33 - Virtual Private Gateway : 87.222.33.46 Inside IP Addresses - Customer Gateway : 169.254.254.6/30 - Virtual Private Gateway : 169.254.254.5/30 Configure your tunnel to fragment at the optimal size: - Tunnel interface MTU : 1436 bytes #4: Static Routing Configuration: Static Route Configuration Options: - Next hop : 169.254.254.5 You should add static routes towards your internal network on the VGW. The VGW will then send traffic towards your internal network over the tunnels. EDIT #1 After writing this post, I continued to fiddle and something started to work, just not very reliably. The local IPs to use when setting up the tunnels where indeed my network subnets. Which further confuses me over what these "inside" IP addresses are for. The problem is, results are not consistent what so ever. I can "sometimes" ping, I can "sometimes" RDP using the VPN. Sometimes, Tunnel 1 or Tunnel 2 can be up or down. When I came back into work today, Tunnel 1 was down, so I deleted it and re-created it from scratch. Now I cant ping anything, but Amazon AND the router are telling me tunnel 1/2 are fine. I guess the router/vpn hardware I have just isnt up to the job..... EDIT #2 Now Tunnel 1 is up, Tunnel 2 is down (I didn't change any settings) and I can ping/rdp again. EDIT #3 Screenshot of route table that the router has built up. Current state (tunnel 1 still up and going string, 2 is still down and wont re-connect)

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  • A methology that allows for a single Java code base covering many different versions?

    - by Thorbjørn Ravn Andersen
    I work in a small shop where we have a LOT of legacy Cobol code and where a methology has been adopted to allow us to minimize forking and branching as much as possible. For a given release we have three levels: CORE - bottom layer, this code is common to all releases GROUP - optional code common to several customers. CUSTOMER - optional code specific for a single customer. When a program is needed, it is first searched for in CUSTOMER, then in GROUP and finally in CORE. A given application for us invokes many programs which all are looked for in this sequence (think exe files and PATH under Windows). We also have Java programs interacting with this legacy code, and as the core-group-customer lookup mehchanism does not lend it self easily to Java it has tended to grow in a CVS branch for each customer, requiring much too much maintainance. The Java part and the backend part tend to be developed in parallel. I have been assigned to figure out a way to make the two worlds meet. Essentially we want a Java enviornment which allows us to have a single code base with sources for each release, where we easily can select a group and a customer and work with the application as it goes for that customer, and then easily switch to another codeset and THAT customer. I was thinking of perhaps a scenario with an Eclipse project for each core, customer, and group and then use Project Sets to select those we need for a given scenario. The problem I cannot get my head about, is how we would create robust code in the CORE projects which will work regardless of which group and customer is selected. A Factory class which knows which sub class of a passed Class object to invoke instead of each and every new? Others must have had similar code base management problems. Anybody with experiences to share? EDIT: The conclusion to this problem above has been that CVS needs to be replaced with a source code management system better suited for dealing with many branches concurrently and the migration of source from one component to the other while keeping history. Inspired by the recent migration by slf4j and logback we are currently looking at git as it handles branches very well. We've considered subversion and mercurial too but git appears to be better for single location, multibranched projects. I've asked about Perforce in another question, but my personal inclination is towards open source solutions for something as crucial as this. EDIT: After some more pondering, we've found that our actual pain point is that we use branches in CVS, and that branches in CVS are the easiest to work with if you branch ALL files! The revised conclusion is that we can do this with CVS alone, by switching to a forest of java projects, each corresponding to one of the levels above, and use the Eclipse build paths to tie them together so each CUSTOMER version pulls in the appropriate GROUP and CORE project. We still want to switch to a better versioning system but this is so important a decision so we want to delay it as much as possible. EDIT: I now have a proof-of-concept implementation of the CORE-GROUP-CUSTOMER concept using Google Guice 2.0 - the @ImplementedBy tag is just what we need. I wonder what everybody else does? Using if's all over the place? EDIT: Now I also need this functionality for web applications. Guice was until the JSR-330 is in place. Anybody with versioning experience? EDIT: JSR-330/299 is now in place with the JEE6 reference implementation Weld based on JBoss Seam and I have reimplemented the proof-of-concept with Weld and can see that if we use @Alternative along with ... in beans.xml we can get the behaviour we desire. I.e. provide a new implementation for a given functionality in CORE without changing a bit in the CORE jars. Initial reading up on the Servlet 3.0 specification indicates that it may support the same functionality for web application resources (not code). We will now do initial testing on the real application.

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  • Domain Validation in a CQRS architecture

    - by Jupaol
    Basically I want to know if there is a better way to validate my domain entities. This is how I am planning to do it but I would like your opinion The first approach I considered was: class Customer : EntityBase<Customer> { public void ChangeEmail(string email) { if(string.IsNullOrWhitespace(email)) throw new DomainException(“...”); if(!email.IsEmail()) throw new DomainException(); if(email.Contains(“@mailinator.com”)) throw new DomainException(); } } I actually do not like this validation because even when I am encapsulating the validation logic in the correct entity, this is violating the Open/Close principle (Open for extension but Close for modification) and I have found that violating this principle, code maintenance becomes a real pain when the application grows up in complexity. Why? Because domain rules change more often than we would like to admit, and if the rules are hidden and embedded in an entity like this, they are hard to test, hard to read, hard to maintain but the real reason why I do not like this approach is: if the validation rules change, I have to come and edit my domain entity. This has been a really simple example but in RL the validation could be more complex So following the philosophy of Udi Dahan, making roles explicit, and the recommendation from Eric Evans in the blue book, the next try was to implement the specification pattern, something like this class EmailDomainIsAllowedSpecification : IDomainSpecification<Customer> { private INotAllowedEmailDomainsResolver invalidEmailDomainsResolver; public bool IsSatisfiedBy(Customer customer) { return !this.invalidEmailDomainsResolver.GetInvalidEmailDomains().Contains(customer.Email); } } But then I realize that in order to follow this approach I had to mutate my entities first in order to pass the value being valdiated, in this case the email, but mutating them would cause my domain events being fired which I wouldn’t like to happen until the new email is valid So after considering these approaches, I came out with this one, since I am going to implement a CQRS architecture: class EmailDomainIsAllowedValidator : IDomainInvariantValidator<Customer, ChangeEmailCommand> { public void IsValid(Customer entity, ChangeEmailCommand command) { if(!command.Email.HasValidDomain()) throw new DomainException(“...”); } } Well that’s the main idea, the entity is passed to the validator in case we need some value from the entity to perform the validation, the command contains the data coming from the user and since the validators are considered injectable objects they could have external dependencies injected if the validation requires it. Now the dilemma, I am happy with a design like this because my validation is encapsulated in individual objects which brings many advantages: easy unit test, easy to maintain, domain invariants are explicitly expressed using the Ubiquitous Language, easy to extend, validation logic is centralized and validators can be used together to enforce complex domain rules. And even when I know I am placing the validation of my entities outside of them (You could argue a code smell - Anemic Domain) but I think the trade-off is acceptable But there is one thing that I have not figured out how to implement it in a clean way. How should I use this components... Since they will be injected, they won’t fit naturally inside my domain entities, so basically I see two options: Pass the validators to each method of my entity Validate my objects externally (from the command handler) I am not happy with the option 1 so I would explain how I would do it with the option 2 class ChangeEmailCommandHandler : ICommandHandler<ChangeEmailCommand> { public void Execute(ChangeEmailCommand command) { private IEnumerable<IDomainInvariantValidator> validators; // here I would get the validators required for this command injected, and in here I would validate them, something like this using (var t = this.unitOfWork.BeginTransaction()) { var customer = this.unitOfWork.Get<Customer>(command.CustomerId); this.validators.ForEach(x =. x.IsValid(customer, command)); // here I know the command is valid // the call to ChangeEmail will fire domain events as needed customer.ChangeEmail(command.Email); t.Commit(); } } } Well this is it. Can you give me your thoughts about this or share your experiences with Domain entities validation EDIT I think it is not clear from my question, but the real problem is: Hiding the domain rules has serious implications in the future maintainability of the application, and also domain rules change often during the life-cycle of the app. Hence implementing them with this in mind would let us extend them easily. Now imagine in the future a rules engine is implemented, if the rules are encapsulated outside of the domain entities, this change would be easier to implement

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  • Entity Framework v1 &hellip; Brief Synopsis and Tips &ndash; Part 2

    - by Rohit Gupta
    Using Entity Framework with ASMX Web sErvices and WCF Web Service: If you use ASMX WebService to expose Entity objects from Entity Framework... then the ASMX Webservice does not  include object graphs, one work around is to use Facade pattern or to use WCF Service. The other important aspect of using ASMX Web Services along with Entity Framework is that the ASMX Client is not aware of the existence of EF v1 since the client solely deals with C# objects (not EntityObjects or ObjectContext). Since the client is not aware of the ObjectContext hence the client cannot participate in change tracking since the client only receives the Current Values and not the Orginal values when the service sends the the Entity objects to the client. Thus there are 2 drawbacks to using EntityFramework with ASMX Web Service: 1. Object state is not maintained... so to overcome this limitation we need insert/update single entity at a time and retrieve the original values for the entity being updated on the server/service end before calling Save Changes. 2. ASMX does not maintain object graphs... i.e. Customer.Reservations or Customer.Reservations.Trip relationships are not maintained. Thus you need to send these relationships separately from service to client. WCF Web Service overcomes the object graph limitation of ASMX Web Service, but we need to insure that we are populating all the non-null scalar properties of all the objects in the object graph before calling Update. WCF Web service still cannot overcome the second limitation of tracking changes to entities at the client end. Also note that the "Customer" class in the Client is very different from the "Customer" class in the Entity Framework Model Entities. They are incompatible with each other hence we cannot cast one to the other. However the .NET Framework translates the client "Customer" Entity to the EFv1 Model "customer" Entity once the entity is serialzed back on the ASMX server end. If you need change tracking enabled on the client then we need to use WCF Data Services which is available with VS 2010. ====================================================================================================== In WCF when adding an object that has relationships, the framework assumes that every object in the object graph needs to be added to store. for e.g. in a Customer.Reservations.Trip object graph, when a Customer Entity is added to the store, the EFv1 assumes that it needs to a add a Reservations collection and also Trips for each Reservation. Thus if we need to use existing Trips for reservations then we need to insure that we null out the Trip object reference from Reservations and set the TripReference to the EntityKey of the desired Trip instead. ====================================================================================================== Understanding Relationships and Associations in EFv1 The Golden Rule of EF is that it does not load entities/relationships unless you ask it to explicitly do so. However there is 1 exception to this rule. This exception happens when you attach/detach entities from the ObjectContext. If you detach an Entity in a ObjectGraph from the ObjectContext, then the ObjectContext removes the ObjectStateEntry for this Entity and all the relationship Objects associated with this Entity. For e.g. in a Customer.Order.OrderDetails if the Customer Entity is detached from the ObjectContext then you cannot traverse to the Order and OrderDetails Entities (that still exist in the ObjectContext) from the Customer Entity(which does not exist in the Object Context) Conversely, if you JOIN a entity that is not in the ObjectContext with a Entity that is in the ObjContext then the First Entity will automatically be added to the ObjContext since relationships for the 2 Entities need to exist in the ObjContext. ========================================================= You cannot attach an EntityCollection to an entity through its navigation property for e.g. you cannot code myContact.Addresses = myAddressEntityCollection ========================================================== Cascade Deletes in EDM: The Designer does not support specifying cascase deletes for a Entity. To enable cascasde deletes on a Entity in EDM use the Association definition in CSDL for the Entity. for e.g. SalesOrderDetail (SOD) has a Foreign Key relationship with SalesOrderHeader (SalesOrderHeader 1 : SalesOrderDetail *) if you specify a cascade Delete on SalesOrderHeader Entity then calling deleteObject on SalesOrderHeader (SOH) Entity will send delete commands for SOH record and all the SOD records that reference the SOH record. ========================================================== As a good design practise, if you use Cascade Deletes insure that Cascade delete facet is used both in the EDM as well as in the database. Even though it is not absolutely mandatory to have Cascade deletes on both Database and EDM (since you can see that just the Cascade delete spec on the SOH Entity in EDM will insure that SOH record and all related SOD records will be deleted from the database ... even though you dont have cascade delete configured in the database in the SOD table) ============================================================== Maintaining relationships in Code When Setting a Navigation property of a Entity (for e.g. setting the Contact Navigation property of Address Entity) the following rules apply : If both objects are detached, no relationship object will be created. You are simply setting a property the CLR way. If both objects are attached, a relationship object will be created. If only one of the objects is attached, the other will become attached and a relationship object will be created. If that detached object is new, when it is attached to the context its EntityState will be Added. One important rule to remember regarding synchronizing the EntityReference.Value and EntityReference.EntityKey properties is that when attaching an Entity which has a EntityReference (e.g. Address Entity with ContactReference) the Value property will take precedence and if the Value and EntityKey are out of sync, the EntityKey will be updated to match the Value. ====================================================== If you call .Load() method on a detached Entity then the .Load() operation will throw an exception. There is one exception to this rule. If you load entities using MergeOption.NoTracking, you will be able to call .Load() on such entities since these Entities are accessible by the ObjectContext. So the bottomline is that we need Objectontext to be able to call .Load() method to do deffered loading on EntityReference or EntityCollection. Another rule to remember is that you cannot call .Load() on entities that have a EntityState.Added State since the ObjectContext uses the EntityKey of the Primary (Parent) Entity when loading the related (Child) Entity (and not the EntityKey of the child (even if the EntityKey of the child is present before calling .Load()) ====================================================== You can use ObjContext.Add() to add a entity to the ObjContext and set the EntityState of the new Entity to EntityState.Added. here no relationships are added/updated. You can also use EntityCollection.Add() method to add an entity to another entity's related EntityCollection for e.g. contact has a Addresses EntityCollection so to add a new address use contact.Addresses.Add(newAddress) to add a new address to the Addresses EntityCollection. Note that if the entity does not already exist in the ObjectContext then calling contact.Addresses.Add(myAddress) will cause a new Address Entity to be added to the ObjContext with EntityState.Added and it will also add a RelationshipEntry (a relationship object) with EntityState.Added which connects the Contact (contact) with the new address newAddress. Note that if the entity already exists in the Objectcontext (being part theOtherContact.Addresses Collection), then calling contact.Addresses.Add(existingAddress) will add 2 RelationshipEntry objects to the ObjectStateEntry Collection, one with EntityState.Deleted and the other with EntityState.Added. This implies that the existingAddress Entity is removed from the theOtherContact.Addresses Collection and Added to the contact.Addresses Collection..effectively reassigning the address entity from the theOtherContact to "contact". This is called moving an existing entity to a new object graph. ====================================================== You usually use ObjectContext.Attach() and EntityCollection.Attach() methods usually when you need to reconstruct the ObjectGraph after deserializing the objects as received from a ASMX Web Service Client. Attach is usually used to connect existing Entities in the ObjectContext. When EntityCollection.Attach() is called the EntityState of the RelationshipEntry (the relationship object) remains as EntityState.unchanged whereas when EntityCollection.Add() method is called the EntityState of the relationship object changes to EntityState.Added or EntityState.Deleted as the situation demands. ========================================================= LINQ To Entities Tips: Select Many does Inner Join by default.   for e.g. from c in Contact from a in c.Address select c ... this will do a Inner Join between the Contacts and Addresses Table and return only those Contacts that have a Address. ======================================================== Group Joins Do LEFT Join by default. e.g. from a in Address join c in Contact ON a.Contact.ContactID == c.ContactID Into g WHERE a.CountryRegion == "US" select g; This query will do a left join on the Contact table and return contacts that have a address in "US" region The following query : from c in Contact join a in Address.Where(a1 => a1.CountryRegion == "US") on c.ContactID  equals a.Contact.ContactID into addresses select new {c, addresses} will do a left join on the Address table and return All Contacts. In these Contacts only those will have its Address EntityCollection Populated which have a Address in the "US" region, the other contacts will have 0 Addresses in the Address collection (even if addresses for those contacts exist in the database but are in a different region) ======================================================== Linq to Entities does not support DefaultIfEmpty().... instead use .Include("Address") Query Builder method to do a Left JOIN or use Group Joins if you need more control like Filtering on the Address EntityCollection of Contact Entity =================================================================== Use CreateSourceQuery() on the EntityReference or EntityCollection if you need to add filters during deferred loading of Entities (Deferred loading in EFv1 happens when you call Load() method on the EntityReference or EntityCollection. for e.g. var cust=context.Contacts.OfType<Customer>().First(); var sq = cust.Reservations.CreateSourceQuery().Where(r => r.ReservationDate > new DateTime(2008,1,1)); cust.Reservations.Attach(sq); This populates only those reservations that are older than Jan 1 2008. This is the only way (in EFv1) to Attach a Range of Entities to a EntityCollection using the Attach() method ================================================================== If you need to get the Foreign Key value for a entity e.g. to get the ContactID value from a Address Entity use this :                                address.ContactReference.EntityKey.EntityKeyValues.Where(k=> k.Key == "ContactID")

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  • Looking ahead at 2011-with Paul Greenberg

    - by divya.malik
    It is almost the end of 2010, rather unbelievable how fast this year has gone by. It is always interesting to read what our CRM gurus have to say about the coming year. So here is CRM luminary, Paul Greenberg’s  forecast for 2011. Mobile CRM growth accelerates. CRM and “Social” companies continue to integrate their capabilities as a few suites begin to emerge. Social “rankings”, as a measure of customer engagement, will become a standard public measure. Analytics exhibits the most significant growth of any area with Customer Insight apps leading the way. Marketing apps mature with social marketing becoming an integral part of the application offering. Customer service begins to redefine itself with greater emphasis on service communities, web self-service and customer knowledge capture. Knowledge management replaces enterprise content management as a core requirement for large businesses. Customer experience reasserts itself loudly as the core of CRM and SCRM - This one is kind of a no-brainer in a way. Co-creation and customer driven product innovation becomes more than just an advanced idea. Microsoft Azure emerges as a true cloud provider at the level of Amazon as cloud computing considers its rise to becoming a primary technology infrastructure. Application marketplaces will become commonplace as companies look to platform providers to fill ecosystem needs, not just CRM. I do encourage you to read the details of his forecasts, that are split into two blog posts. For Part I click here and for Part II, click here. Technorati Tags: oracle,siebel CRM,scrm,paul greenberg

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  • Deferred vs Immediate execution in Linq

    - by Jalpesh P. Vadgama
    In this post, We are going to learn about Deferred vs Immediate execution in Linq.  There an interesting variations how Linq operators executes and in this post we are going to learn both Deferred execution and immediate execution. What is Deferred Execution? In the Deferred execution query will be executed and evaluated at the time of query variables usage. Let’s take an example to understand Deferred Execution better. Example: Following is a code for that. using System; using System.Collections.Generic; using System.Linq; namespace ConsoleApplication1 { class Program { static void Main(string[] args) { var customers = new List<Customer>( new[] { new Customer{FirstName = "Jalpesh",LastName = "Vadgama"}, new Customer{FirstName = "Vishal",LastName = "Vadgama"}, new Customer{FirstName = "Tushar",LastName = "Maru"} } ); var newCustomers = customers.Where(c => c.LastName == "Vadgama"); customers.Add(new Customer {FirstName = "Teerth", LastName = "Vadgama"}); foreach (var c in newCustomers) { Console.WriteLine(c.FirstName); } } public class Customer { public string FirstName { get; set; } public string LastName { get; set; } } } } More on my personal blog @www.dotnetjalps.com

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  • Data transfer between"main" site and secured virtual subsite

    - by Emma Burrows
    I am currently working on a C# ASP.Net 3.5 website I wrote some years ago which consists of a "main" public site, and a sub-site which is our customer management application, using forms-based authentication. The sub-site is set up as a virtual folder in IIS and though it's a subfolder of "main", it functions as a separate web app which handles CRUD access to our customer database and is only accessible by our staff. The main site currently includes a form for new leads to fill in, which generates an email to our sales staff so they can contact them and convince them to become customers. If that process is successful, the staff manually enter the information from the email into the database. Not surprisingly, I now have a new requirement to feed the data from the new lead form directly into the database so staff can just check a box for instance to turn the lead into a customer. My question therefore is how to go about doing this? Possible options I've thought of: Move the new lead form into the customer database subsite (with authentication turned off). Add database handling code to the main site. (No, not seriously considering this duplication of effort! :) Design some mechanism (via REST?) so a webpage outside the customer database subsite can feed data into the customer database I'd welcome some suggestions on how to organise the code for this situation, preferably with extensibility in mind, and particularly if there are any options I haven't thought of. Thanks in advance.

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  • Oracle OpenWorld Kicks Off Today Delivering A Full Week of Insight, Education, and Unique Experiences

    - by Jeri Kelley
    San Francisco has been transformed into a sea of red and more than 50,000 attendees from 140 countries will converge in the Bay Area for a week of education and insight into Oracle's strategy and roadmap on today’s leading technology initiatives, including engineered systems, cloud computing, business analytics and big data, and customer experience.  Tonight kicked off with Oracle CEO Larry Ellison discussing how Oracle is taking a fundamentally different approach to delivering technology that is engineered to work together to give customers extreme performance, simplicity, and cost savings.  The jam-packed week continues with: More than 2,500 educational sessions Nearly 3,500 customer and partner speakers from marquee brands sharing how they are using Oracle technology to power their businesses Over 400 Oracle product demonstrations in the DEMOgrounds – make sure to stop by to see the latest demonstrations for our Customer Experience solutions including Oracle Commerce, Oracle RightNow, Oracle WebCenter, Oracle Fusion CRM, Oracle Social Relationship Management, and more. With more educational content than ever before, OpenWorld also expands to include six sub-conferences within the main OpenWorld umbrella including the Customer Experience Summit @ OpenWorld which runs October 3rd-5th.  All of this education and insight comes with some fun as well.  OpenWorld has become an exciting destination with new experiences unveiled each year including the debut of the first annual Oracle OpenWorld Music Festival, featuring some of today’s hottest acts, emerging bands and DJs over five nights playing at locations throughout San Francisco. Our Customer Experience team will be blogging and tweeting all week to keep you up-to-date so be sure to subscribe to our Customer Experience blog and follow us on Twitter and Facebook: @OracleCX @OracleCommerce @OracleCRM Facebook.com/OracleCustomerExperience If you are at OpenWorld, we hope you have a great week and get the knowledge you need to take your Oracle applications to the next level.  And, if you were not able to make it this year, be sure to tune into the sessions that are broadcast live online. 

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  • Data transfer between "main" site and secured virtual subsite

    - by Emma Burrows
    I am currently working on a C# ASP.Net 3.5 website I wrote some years ago which consists of a "main" public site, and a sub-site which is our customer management application, using forms-based authentication. The sub-site is set up as a virtual folder in IIS and though it's a subfolder of "main", it functions as a separate web app which handles CRUD access to our customer database and is only accessible by our staff. The main site currently includes a form for new leads to fill in, which generates an email to our sales staff so they can contact them and convince them to become customers. If that process is successful, the staff manually enter the information from the email into the database. Not surprisingly, I now have a new requirement to feed the data from the new lead form directly into the database so staff can just check a box for instance to turn the lead into a customer. My question therefore is how to go about doing this? Possible options I've thought of: Move the new lead form into the customer database subsite (with authentication turned off). Add database handling code to the main site. (No, not seriously considering this duplication of effort! :) Design some mechanism (via REST?) so a webpage outside the customer database subsite can feed data into the customer database How to organise the code for this situation, preferably with extensibility in mind, and particularly are there any options I haven't thought of?

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  • Joomla Secondary Users

    - by Gaz_Edge
    Background I have a joomla based application. My customers sign up and they register as a user on the site. My customers (primary customers) then have their own space on the site that they can then setup their own customers (secondary customer). Question/Problem The problem I am having is that I need to tag each secondary customer to a primary customer. I thought about just creating a new component and having a separate table that includes all the secondary customers. The problem is that I then lose out on all the authentication, session handling and login/logout that the core joomla _users component offers. I then thought about just having all the users in the core _users table and add the primary customer associated with each secondary customer to a field in a profile plugin. This would work for the most part, but this means that primary customers cannot create a secondary customer with a user name that already exists in the _users table. I didn't think this would be an issue, but several of my primary customers (currently only test users) have been confused by the site telling them a username is not available, since they can only see the names of their own secondary customers. Any ideas on some architectural changes I could make to solve this?

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  • Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

    - by Charles Knapp
    The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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  • Constituent Experience Counts In Public Sector

    - by Michael Seback
      Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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  • Creating Ideal Customers with Modern Marketing

    - by Richard Lefebvre
    “Without that real-time perspective, it's just not possible to stay in step with what your customers want and need.” — Customer-Obsessed Marketing Is Your Next Competitive Edge Every business talks about focusing on the customer. But few actually deliver. Why? Because digital marketing technology can’t tell a compelling story. It lacks engaging dialogue with no connection beyond the transaction. It’s lost in translation because marketers don’t speak code. And it’s confusing to the customer because marketing and IT can’t connect process and data. Take a look at your digital marketing picture. From a distance it may look fine. But look up close. It’s fragmented and the dots are not connected. You need much higher resolution. Step back and see the big picture. Zoom in on the individual customer. But you’ll need Modern Marketing technology engineered with enterprise grade data management and proven cloud performance. Explore the people, processes, and technology of the Oracle Marketing Cloud. Create a culture of customer obsession. Simplify marketing across all channels to turn casual prospects into passionate advocates. Engage ideal customers with a meaningful experience. Personalize your brand narrative for each customer in every chapter of your story to increase engagement and revenue. Read the full article and watch the videos here

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  • Python regex to parse text file, get the items in list and count the list

    - by Nemo
    I have a text file which contains some data. I m particularly interested in finding the count of the number of items in v_dims v_dims pattern in my text file looks like this : v_dims={ "Sales", "Product Family", "Sales Organization", "Region", "Sales Area", "Sales office", "Sales Division", "Sales Person", "Sales Channel", "Sales Order Type", "Sales Number", "Sales Person", "Sales Quantity", "Sales Amount" } So I m thinking of getting all the elements in v_dims and dumping them out in a Python list. Then compute the len(mylist) to get the count of the items. The challenge is in getting all the elements of v_dims from my text file and putting them in an empty list. I m particularly interested in items in v_dims in my text file. The text file has data in the form of v_dims pattern i showed in my original post. Some data has nested patterns of v_dims. Thanks. Here's what I have tried and failed. Any help is appreciated. TIA. import re fname = "C:\Users\XXXX\Test.mrk" with open(fname, "r") as fo: content_as_string = fo.read() match = re.findall(r'v_dims={\"(.+?)\"}',content_as_string) Though I have a big text file, Here's a snippet of what's the structure of my text file version "1"; // Computer generated object language file object 'MRKR' "Main" { Data_Type=2, HeaderBlock={ Version_String="6.3 (25)" }, Printer_Info={ Orientation=0, Page_Width=8.50000000, Page_Height=11.00000000, Page_Header="", Page_Footer="", Margin_type=0, Top_Margin=0.50000000, Left_Margin=0.50000000, Bottom_Margin=0.50000000, Right_Margin=0.50000000 }, Marker_Options={ Close_All="TRUE", Hide_Console="FALSE", Console_Left="FALSE", Console_Width=217, Main_Style="Maximized", MDI_Rect={ 0, 0, 892, 1063 } }, Dives={ { Dive="A", Windows={ { View_Index=0, Window_Info={ Window_Rect={ 0, -288, 400, 1008 }, Window_Style="Maximized Front", Window_Name="Theater [Previous Qtr Diveplan-Dive A]" }, Dependent_bool="FALSE", Colset={ Dive_Type="Normal", Dimension_Name="Theater", Action_List={ Actions={ { Action_Type="Select", select_type=5 }, { Action_Type="Select", select_type=0, Key_Names={ "Theater" }, Key_Indexes={ { "AMERICAS" } } }, { Action_Type="Focus", Focus_Rows="True" }, { Action_Type="Dimensions", v_dims={ "Theater", "Product Family", "Division", "Region", "Install at Country Name", "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "PS Flag", "Avalanche Flag", "Product Item Family" }, Xtab_Bool="False", Xtab_Flip="False" }, { Action_Type="Select", select_type=5 }, { Action_Type="Select", select_type=0, Key_Names={ "Theater", "Product Family", "Division", "Region", "Install at Country Name", "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "PS Flag", "Avalanche Flag" }, Key_Indexes={ { "AMERICAS", "ATMOS", "Latin America CS Division", "37000 CS Region", "Mexico", "", "", "", "", "DIRECT", "EMC", "N", "0" } } } } }, Num_Palette_cols=0, Num_Palette_rows=0 }, Format={ Window_Type="Tabular", Tabular={ Num_row_labels=8 } } } } } }, Widget_Set={ Widget_Layout="Vertical", Go_Button=1, Picklist_Width=0, Sort_Subset_Dimensions="TRUE", Order={ } }, Views={ { Data_Type=1, dbname="Previous Qtr Diveplan", diveline_dbname="Current Qtr Diveplan", logical_name="Current Qtr Diveplan", cols={ { name="Total TSS installs", column_type="Calc[Total TSS installs]", output_type="Number", format_string="." }, { name="TSS Valid Connectivity Records", column_type="Calc[TSS Valid Connectivity Records]", output_type="Number", format_string="." }, { name="% TSS Connectivity Record", column_type="Calc[% TSS Connectivity Record]", output_type="Number" }, { name="TSS Not Applicable", column_type="Calc[TSS Not Applicable]", output_type="Number", format_string="." }, { name="TSS Customer Refusals", column_type="Calc[TSS Customer Refusals]", output_type="Number", format_string="." }, { name="% TSS Refusals", column_type="Calc[% TSS Refusals]", output_type="Number" }, { name="TSS Eligible for Physical Connectivity", column_type="Calc[TSS Eligible for Physical Connectivity]", output_type="Number", format_string="." }, { name="TSS Boxes with Physical Connectivty", column_type="Calc[TSS Boxes with Physical Connectivty]", output_type="Number", format_string="." }, { name="% TSS Physical Connectivity", column_type="Calc[% TSS Physical Connectivity]", output_type="Number" } }, dim_cols={ { name="Model", column_type="Dimension[Model]", output_type="None" }, { name="Model", column_type="Dimension[Model]", output_type="None" }, { name="Connect In Type", column_type="Dimension[Connect In Type]", output_type="None" }, { name="Connect Home Type", column_type="Dimension[Connect Home Type]", output_type="None" }, { name="SymmConnect Enabled", column_type="Dimension[SymmConnect Enabled]", output_type="None" }, { name="Theater", column_type="Dimension[Theater]", output_type="None" }, { name="Division", column_type="Dimension[Division]", output_type="None" }, { name="Region", column_type="Dimension[Region]", output_type="None" }, { name="Sales Order Number", column_type="Dimension[Sales Order Number]", output_type="None" }, { name="Product Item Family", column_type="Dimension[Product Item Family]", output_type="None" }, { name="Item Serial Number", column_type="Dimension[Item Serial Number]", output_type="None" }, { name="Sales Order Deal Number", column_type="Dimension[Sales Order Deal Number]", output_type="None" }, { name="Item Install Date", column_type="Dimension[Item Install Date]", output_type="None" }, { name="SYR Last Dial Home Date", column_type="Dimension[SYR Last Dial Home Date]", output_type="None" }, { name="Maintained By Group", column_type="Dimension[Maintained By Group]", output_type="None" }, { name="PS Flag", column_type="Dimension[PS Flag]", output_type="None" }, { name="Connect Home Refusal Reason", column_type="Dimension[Connect Home Refusal Reason]", output_type="None", col_width=177 }, { name="Cust Name", column_type="Dimension[Cust Name]", output_type="None" }, { name="Sales Order Channel Type", column_type="Dimension[Sales Order Channel Type]", output_type="None" }, { name="Sales Order Type", column_type="Dimension[Sales Order Type]", output_type="None" }, { name="Part Model Key", column_type="Dimension[Part Model Key]", output_type="None" }, { name="Ship Date", column_type="Dimension[Ship Date]", output_type="None" }, { name="Model Number", column_type="Dimension[Model Number]", output_type="None" }, { name="Item Description", column_type="Dimension[Item Description]", output_type="None" }, { name="Customer Classification", column_type="Dimension[Customer Classification]", output_type="None" }, { name="CS Customer Name", column_type="Dimension[CS Customer Name]", output_type="None" }, { name="Install At Customer Number", column_type="Dimension[Install At Customer Number]", output_type="None" }, { name="Install at Country Name", column_type="Dimension[Install at Country Name]", output_type="None" }, { name="TLA Serial Number", column_type="Dimension[TLA Serial Number]", output_type="None" }, { name="Product Version", column_type="Dimension[Product Version]", output_type="None" }, { name="Avalanche Flag", column_type="Dimension[Avalanche Flag]", output_type="None" }, { name="Product Family", column_type="Dimension[Product Family]", output_type="None" }, { name="Project Number", column_type="Dimension[Project Number]", output_type="None" }, { name="PROJECT_STATUS", column_type="Dimension[PROJECT_STATUS]", output_type="None" } }, Available_Columns={ "Total TSS installs", "TSS Valid Connectivity Records", "% TSS Connectivity Record", "TSS Not Applicable", "TSS Customer Refusals", "% TSS Refusals", "TSS Eligible for Physical Connectivity", "TSS Boxes with Physical Connectivty", "% TSS Physical Connectivity", "Total Installs", "All Boxes with Valid Connectivty Record", "% All Connectivity Record", "Overall Refusals", "Overall Refusals %", "All Eligible for Physical Connectivty", "Boxes with Physical Connectivity", "% All with Physical Conectivity" }, Remaining_columns={ { name="Total Installs", column_type="Calc[Total Installs]", output_type="Number", format_string="." }, { name="All Boxes with Valid Connectivty Record", column_type="Calc[All Boxes with Valid Connectivty Record]", output_type="Number", format_string="." }, { name="% All Connectivity Record", column_type="Calc[% All Connectivity Record]", output_type="Number" }, { name="Overall Refusals", column_type="Calc[Overall Refusals]", output_type="Number", format_string="." }, { name="Overall Refusals %", column_type="Calc[Overall Refusals %]", output_type="Number" }, { name="All Eligible for Physical Connectivty", column_type="Calc[All Eligible for Physical Connectivty]", output_type="Number" }, { name="Boxes with Physical Connectivity", column_type="Calc[Boxes with Physical Connectivity]", output_type="Number" }, { name="% All with Physical Conectivity", column_type="Calc[% All with Physical Conectivity]", output_type="Number" } }, calcs={ { name="Total TSS installs", definition="Total[Total TSS installs]", ts_flag="Not TS Calc" }, { name="TSS Valid Connectivity Records", definition="Total[PS Boxes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="% TSS Connectivity Record", definition="Total[PS Boxes w/ valid connectivity record (1=yes)] /Total[Total TSS installs]", ts_flag="Not TS Calc" }, { name="TSS Not Applicable", definition="Total[Bozes w/ valid connectivity record (1=yes)]-Total[Boxes Eligible (1=yes)]-Total[TSS Refusals]", ts_flag="Not TS Calc" }, { name="TSS Customer Refusals", definition="Total[TSS Refusals]", ts_flag="Not TS Calc" }, { name="% TSS Refusals", definition="Total[TSS Refusals]/Total[PS Boxes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="TSS Eligible for Physical Connectivity", definition="Total[TSS Eligible]-Total[Exception]", ts_flag="Not TS Calc" }, { name="TSS Boxes with Physical Connectivty", definition="Total[PS Physical Connectivity] - Total[PS Physical Connectivity, SymmConnect Enabled=\"Capable not enabled\"]", ts_flag="Not TS Calc" }, { name="% TSS Physical Connectivity", definition="Total[Boxes w/ phys conn]/Total[Boxes Eligible (1=yes)]", ts_flag="Not TS Calc" }, { name="Total Installs", definition="Total[Total Installs]", ts_flag="Not TS Calc" }, { name="All Boxes with Valid Connectivty Record", definition="Total[Bozes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="% All Connectivity Record", definition="Total[Bozes w/ valid connectivity record (1=yes)]/Total[Total Installs]", ts_flag="Not TS Calc" }, { name="Overall Refusals", definition="Total[Overall Refusals]", ts_flag="Not TS Calc" }, { name="Overall Refusals %", definition="Total[Overall Refusals]/Total[Bozes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="All Eligible for Physical Connectivty", definition="Total[Boxes Eligible (1=yes)]-Total[Exception]", ts_flag="Not TS Calc" }, { name="Boxes with Physical Connectivity", definition="Total[Boxes w/ phys conn]-Total[Boxes w/ phys conn,SymmConnect Enabled=\"Capable not enabled\"]", ts_flag="Not TS Calc" }, { name="% All with Physical Conectivity", definition="Total[Boxes w/ phys conn]/Total[Boxes Eligible (1=yes)]", ts_flag="Not TS Calc" } }, merge_type="consolidate", merge_dbs={ { dbname="connectivityallproducts.mdl", diveline_dbname="/DI_PSREPORTING/connectivityallproducts.mdl" } }, skip_constant_columns="FALSE", categories={ { name="Geography", dimensions={ "Theater", "Division", "Region", "Install at Country Name" } }, { name="Mappings and Flags", dimensions={ "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "Customer Installable", "PS Flag", "Top Level Flag", "Avalanche Flag" } }, { name="Product Information", dimensions={ "Product Family", "Product Item Family", "Product Version", "Item Description" } }, { name="Sales Order Info", dimensions={ "Sales Order Deal Number", "Sales Order Number", "Sales Order Type" } }, { name="Dates", dimensions={ "Item Install Date", "Ship Date", "SYR Last Dial Home Date" } }, { name="Details", dimensions={ "Item Serial Number", "TLA Serial Number", "Part Model Key", "Model Number" } }, { name="Customer Infor", dimensions={ "CS Customer Name", "Install At Customer Number", "Customer Classification", "Cust Name" } }, { name="Other Dimensions", dimensions={ "Model" } } }, Maintain_Category_Order="FALSE", popup_info="false" } } };

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  • Why is two-way binding in silverlight not working?

    - by Edward Tanguay
    According to how Silverlight TwoWay binding works, when I change the data in the FirstName field, it should change the value in CheckFirstName field. Why is this not the case? ANSWER: Thank you Jeff, that was it, for others: here is the full solution with downloadable code. XAML: <StackPanel> <Grid x:Name="GridCustomerDetails"> <Grid.RowDefinitions> <RowDefinition Height="Auto"/> <RowDefinition Height="Auto"/> <RowDefinition Height="*"/> </Grid.RowDefinitions> <Grid.ColumnDefinitions> <ColumnDefinition Width="Auto"/> <ColumnDefinition Width="300"/> </Grid.ColumnDefinitions> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="0" Grid.Column="0">First Name:</TextBlock> <TextBox Margin="10" Grid.Row="0" Grid.Column="1" Text="{Binding FirstName, Mode=TwoWay}"/> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="1" Grid.Column="0">Last Name:</TextBlock> <TextBox Margin="10" Grid.Row="1" Grid.Column="1" Text="{Binding LastName}"/> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="2" Grid.Column="0">Address:</TextBlock> <TextBox Margin="10" Grid.Row="2" Grid.Column="1" Text="{Binding Address}"/> </Grid> <Border Background="Tan" Margin="10"> <TextBlock x:Name="CheckFirstName"/> </Border> </StackPanel> Code behind: public Page() { InitializeComponent(); Customer customer = new Customer(); customer.FirstName = "Jim"; customer.LastName = "Taylor"; customer.Address = "72384 South Northern Blvd."; GridCustomerDetails.DataContext = customer; Customer customerOutput = (Customer)GridCustomerDetails.DataContext; CheckFirstName.Text = customer.FirstName; }

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  • How to created filtered reports in WPF?

    - by Michael Goyote
    Creating reports in WPF. I have two related tables. Table A-Customer: CustomerID(PK) Names Phone Number Customer Num Table B-Items: Products Price CustomerID I want to be able to generate a report like this: CustomerA Items Price Item A 10 Item B 10 Item C 10 --------------- Total 30 So this is what I have done: <Window x:Class="ReportViewerWPF.MainWindow" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:rv="clr-namespace:Microsoft.Reporting.WinForms; assembly=Microsoft.ReportViewer.WinForms" Title="Customer Report" Height="300" Width="400"> <Grid> <WindowsFormsHost Name="windowsFormsHost1"> <rv:ReportViewer x:Name="reportViewer1"/> </WindowsFormsHost> </Grid> Then I created a dataset and loaded the two tables, followed by a report wizard (dragged all the available fields and dropped them to the Values pane). The code behind the WPF window is this: public partial class CustomerReport : Window { public CustomerReport() { InitializeComponent(); _reportViewer.Load += ReportViewer_Load; } private bool _isReportViewerLoaded; private void ReportViewer_Load(object sender, EventArgs e) { if (!_isReportViewerLoaded) { Microsoft.Reporting.WinForms.ReportDataSource reportDataSource1 = new Microsoft.Reporting.WinForms.ReportDataSource(); HM2DataSet dataset = new HM2DataSet(); dataset.BeginInit(); reportDataSource1.Name = "DataSet";//This is the dataset name reportDataSource1.Value = dataset.CustomerTable; this.reportViewer1.LocalReport.DataSources.Add(reportDataSource1); this.reportViewer1.LocalReport.ReportPath = "../../Report3.rdlc"; dataset.EndInit(); HM2DataSetTableAdapters.CustomerTableAdapter funcTableAdapter = new HM2DataSetTableAdapters.CustomerTableAdapter(); funcTableAdapter.ClearBeforeFill = true; funcTableAdapter.Fill(dataset.CustomerTable); _reportViewer.RefreshReport(); _isReportViewerLoaded = true; } } As you might have guessed this loaded this list of customer with items and price: Customer Items Price Customer A Items A 10 Customer A Items B 10 Customer B Items D 10 Customer B Items C 10 How can I fine-tune this report to look like the one above, where the user can filter the customer he wants displayed on the report? Thanks in advance for the help. I would have preferred to use LINQ whenever filtering data

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  • Using the framework of the problems encountered SharpArch

    - by livebean
    I try to test SharpArch frame, directly in the provided example code to write some code to add test data, but unsuccessful, do not have any information to me! ICustomerRepository customerRepository = new CustomerRepository(); Customer customer = new Customer("Jack Chen"); customer.SetAssignedIdTo("JACKK"); customerRepository.Save(customer); I just had an instance of CustomerRepository operation, do not understand why there is no new data on the data table

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  • Getting a count of users each day in Mondrian MDX

    - by user1874144
    I'm trying to write a query to give me the total number of users for each customer per day. Here is what I have so far, which for each customer/day combination is giving the total number of user dimension entries without splitting them up by customer/day. WITH MEMBER [Measures].[MyUserCount] AS COUNT(Descendants([User].CurrentMember, [User].[User Name]), INCLUDEEMPTY) SELECT NON EMPTY CrossJoin([Date].[Date].Members, [Customer].[Customer Name].Members) ON ROWS, {[Measures].[MyUserCount]} on COLUMNS FROM [Users]

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  • SQL SERVER – Find Referenced or Referencing Object in SQL Server using sys.sql_expression_dependencies

    - by pinaldave
    A very common question which I often receive are: How do I find all the tables used in a particular stored procedure? How do I know which stored procedures are using a particular table? Both are valid question but before we see the answer of this question – let us understand two small concepts – Referenced and Referencing. Here is the sample stored procedure. CREATE PROCEDURE mySP AS SELECT * FROM Sales.Customer GO Reference: The table Sales.Customer is the reference object as it is being referenced in the stored procedure mySP. Referencing: The stored procedure mySP is the referencing object as it is referencing Sales.Customer table. Now we know what is referencing and referenced object. Let us run following queries. I am using AdventureWorks2012 as a sample database. If you do not have SQL Server 2012 here is the way to get SQL Server 2012 AdventureWorks database. Find Referecing Objects of a particular object Here we are finding all the objects which are using table Customer in their object definitions (regardless of the schema). USE AdventureWorks GO SELECT referencing_schema_name = SCHEMA_NAME(o.SCHEMA_ID), referencing_object_name = o.name, referencing_object_type_desc = o.type_desc, referenced_schema_name, referenced_object_name = referenced_entity_name, referenced_object_type_desc = o1.type_desc, referenced_server_name, referenced_database_name --,sed.* -- Uncomment for all the columns FROM sys.sql_expression_dependencies sed INNER JOIN sys.objects o ON sed.referencing_id = o.[object_id] LEFT OUTER JOIN sys.objects o1 ON sed.referenced_id = o1.[object_id] WHERE referenced_entity_name = 'Customer' The above query will return all the objects which are referencing the table Customer. Find Referenced Objects of a particular object Here we are finding all the objects which are used in the view table vIndividualCustomer. USE AdventureWorks GO SELECT referencing_schema_name = SCHEMA_NAME(o.SCHEMA_ID), referencing_object_name = o.name, referencing_object_type_desc = o.type_desc, referenced_schema_name, referenced_object_name = referenced_entity_name, referenced_object_type_desc = o1.type_desc, referenced_server_name, referenced_database_name --,sed.* -- Uncomment for all the columns FROM sys.sql_expression_dependencies sed INNER JOIN sys.objects o ON sed.referencing_id = o.[object_id] LEFT OUTER JOIN sys.objects o1 ON sed.referenced_id = o1.[object_id] WHERE o.name = 'vIndividualCustomer' The above query will return all the objects which are referencing the table Customer. I am just glad to write above query. There are more to write to this subject. In future blog post I will write more in depth about other DMV which also aids in finding referenced data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL DMV, SQL Query, SQL Server, SQL Tips and Tricks, SQL Utility, T SQL, Technology

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • A Hot Topic - Profitability and Cost Management

    - by john.orourke(at)oracle.com
    Maybe it's due to the recent recession, or current economic recovery but a hot topic and area of focus for many organizations these days is profitability and cost management.  For most organizations, aggressive cost-cutting and cost management were critical to remaining profitable while top line revenue was flat or shrinking.  However, now we are seeing many organizations taking a more "surgical" approach to profitability and cost management, by accurately allocating revenue and costs to individual product lines, services, customer segments, locations, channels and other lines of business to understand which ones are truly profitable and which ones are not.  Based on these insights, managers can make more informed decisions about which products or services to invest in or retire, how to price their products or services for different customer segments, and where to focus their marketing and customer service resources. The most common industries where this product, service and customer-focused costing and profitability analysis is being adopted include financial services, consumer packaged goods, retail and manufacturing.  However we are seeing adoption of profitability and cost management applications in other industries and use cases.  Here are a few examples: Telecommunications Industry:  Network Costing and Management to identify the most cost effective and/or profitable network areas, to optimize existing resources, infrastructure and network capacity.  Regulatory Cost Accounting to perform more accurate allocations of revenue and costs across services and customer segments, improve ability to set billing rates for future periods, for various products and customer segments and more easily develop analysis needed for rate case proposals. Healthcare Insurance:  Visually, justifiable Medical Loss Ratio results, better knowledge of the cost to service healthcare plans and members, accurate understanding of member segment and plan profitability, improved marketing programs through better member segmentation. Public Sector:  Statutory / Regulatory Compliance:  A variety of statutory and regulatory documents state explicitly or implicitly that the use of government resources must be properly tracked and tied to performance goals.  Managerial costing methods implemented through Cost Management applications provide unparalleled visibility into costs and shared services usage throughout a Public Sector agency. Funding Support:  Regulations require public sector funding requests to be evaluated based upon the ability to achieve performance goals against the associated cost.   Improved visibility and understanding of costs of different programs/services means that organizations can demonstrably monitor performance and the associated resource costs improve the chances of having their funding requests granted. Profitability and Cost Management is one of the fastest-growing solution areas in Oracle's Enterprise Performance Management product line and we are seeing a growing number of customer successes across geographies and industries.  Listed below are just a few examples.  Here's a link to the replay from a recent webcast on this topic which featured Schroders Plc, a UK-based Financial Services company: http://www.oracle.com/go/?&Src=7011668&Act=168&pcode=WWMK10037859MPP043 Here's a link to a case study on Shenhua Guohua Power in China: http://www.oracle.com/us/corporate/customers/shenhua-snapshot-159574.pdf Here's a link to information on Oracle's web site about our profitability and cost management solutions: http://www.oracle.com/us/solutions/ent-performance-bi/performance-management/profitability-cost-mgmt/index.html

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  • Less Can Be More In E-Commerce

    - by Michael Hylton
    Today’s consumers are inundated with product choices and vendors. Visit your favorite electronics retailer and see the vast assortment of flat panel televisions. Or the variety of detergents at the supermarket. All of this can be daunting for the average consumer who is looking for the products and services that interest them.  In a study titled “Choice is Demotivating: Can One Desire Too Much of a Good Thing”, the author, Sheena Iyengar found that participants actually reported greater subsequent satisfaction with their selections and wrote better essays when their original set of options had been limited. The same can be said for e-commerce and your website. Being able to quickly convert shoppers into buyers with effective merchandising is what makes leading businesses successful. You want to engage each individual visitor with the most-relevant content to drive higher conversions and order values while decreasing abandonment, but predicting what will resonate with each customer is difficult. In a world of choices, online merchandizing tools can help personalize, streamline, and refine what your customers view when they browse your online catalog. The key to being effective is to align your products and content as closely as possible with the customer’s needs. The goal on the home page is to promote your brand and push visitors farther into the site. The home page is often the starting point for repeat customers as well as for new visitors hoping to address their current product needs. As the customer selects different filters and narrows the choices, valuable information is being provided to the retailer about the customer’s current need—regardless of previous search behavior or what other customers with a similar demographic profile have purchased. Together with search pages, category browse pages are among the primary options available to customers as a means of finding products on your site. Once a customer reaches the product detail page, it is clear what that person desires, regardless of the segment the customer falls into. However, don’t disregard campaign-based promotions completely. A campaign targeted to all customers but featuring rule-driven promotions tied to the product can be effective. Click here to learn more about merchandizing techniques so what your customer sees if half full and not half empty.

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  • Less Can Be More In E-Commerce

    - by Michael Hylton
    Today’s consumers are inundated with product choices and vendors. Visit your favorite electronics retailer and see the vast assortment of flat panel televisions. Or the variety of detergents at the supermarket. All of this can be daunting for the average consumer who is looking for the products and services that interest them.  In a study titled “Choice is Demotivating: Can One Desire Too Much of a Good Thing”, the author, Sheena Iyengar found that participants actually reported greater subsequent satisfaction with their selections and wrote better essays when their original set of options had been limited. The same can be said for e-commerce and your website. Being able to quickly convert shoppers into buyers with effective merchandising is what makes leading businesses successful. You want to engage each individual visitor with the most-relevant content to drive higher conversions and order values while decreasing abandonment, but predicting what will resonate with each customer is difficult. In a world of choices, online merchandizing tools can help personalize, streamline, and refine what your customers view when they browse your online catalog. The key to being effective is to align your products and content as closely as possible with the customer’s needs. The goal on the home page is to promote your brand and push visitors farther into the site. The home page is often the starting point for repeat customers as well as for new visitors hoping to address their current product needs. As the customer selects different filters and narrows the choices, valuable information is being provided to the retailer about the customer’s current need—regardless of previous search behavior or what other customers with a similar demographic profile have purchased. Together with search pages, category browse pages are among the primary options available to customers as a means of finding products on your site. Once a customer reaches the product detail page, it is clear what that person desires, regardless of the segment the customer falls into. However, don’t disregard campaign-based promotions completely. A campaign targeted to all customers but featuring rule-driven promotions tied to the product can be effective. Click here to learn more about merchandizing techniques so what your customer sees if half full and not half empty.

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • A Letter for Your CEO About Social Marketing’s Future

    - by Mike Stiles
    We’ll leave it to you to decide if or how to sneak this in front of them. Dear Chief: This social marketing thing looks serious. It’s gone beyond having a Facebook page and putting our info and a few promotions on it. It’s seriously disrupting how we’ve always done marketing. And its implications reach well beyond marketing. My concern is that we stay positioned ahead of these changes and are prepared to embrace, adapt and capitalize on these new capabilities as opposed to spending valuable time and money trying to shoehorn social into “the way we’ve always done things.” I’m also concerned about what happens if our competition executes on this before we do. The days of being able to impose our ad messaging on the masses to great effect are numbered. The public now has the tech tools and ability to filter out things that are irrelevant to them. And frankly, spending ad dollars to reach unlikely prospects isn’t the most efficient path for us either. Today, our customers have to genuinely love what we do. That starts with a renewed, customer-centric focus on the quality and usability of our product. If their experience with it is bad, they now have very connected, loud voices that will testify against us. We can’t afford that. Next, their customer service experience, before and after the sale, has to be a pleasant surprise. That requires truly knowing our customers and listening to them. Lip service won’t cut it. We have to get and use as much data on the customer as possible, interact with them wherever they want to interact with us, and commit to impressing them. If we do, they’ll get out there and advertise for us. Since peer-to-peer recommendation is the most effective marketing, that’s money in the bank. Social marketing is about forming relationships, same as how individuals use social. We want them to know us, trust us, and get real value from knowing us. That requires honesty and transparency that before now might have been uncomfortable. I propose that if we clearly make everything we do about our customers’ wants and needs, we’ll have nothing to hide. It will solidify customer loyalty, retention, and thus, revenue. These things can’t happen without certain tools and structural changes in the organization. There are social cloud platforms that integrate social management into all of the necessary areas: CRM, customer service, sales, marketing automation, content marketing, ecommerce, etc. This is will give us a real-time, complete view of the customer so their every interaction with us is attentive, personalized, accurate, relevant, and satisfying. Without it, we’re just a collage of disjointed systems, each gathering data that informs only its own departmental silo. The customer is voluntarily giving us everything we need to know about them to win them over, but we have to start listening and putting the pieces together. There’s still time. Brands are coming to terms with this transition to the socially enabled enterprise, but so far they aren’t moving very fast. Like us, they’re dealing with long-entrenched technologies and processes. CMO’s and CIO’s have to form new partnerships. Content operations have to be initiated and properly staffed and funded. Various departments must be able to utilize interconnected big data. What will separate the winners from the losers? Well chief, that’s why I’m writing you. It’s in your hands. These initiatives won’t get the kind of priority and seriousness that inspire actual deadlines & action unless they come from your desk. You have to be the champion of customer centricity. You have to be our change agent. You have to be our innovator. Otherwise, it’s going to be business as usual, and that puts us in a very vulnerable place. Sincerely, Your Team @mikestilesPhoto: Gary Scott, stock.xchng

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