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• The challenge of communicating externally with IRM secured content

  - by Simon Thorpe

  I am often asked by customers about how they handle sending IRM secured documents to external parties. Their concern is that using IRM to secure sensitive information they need to share outside their business, is troubled with the inability for third parties to install the software which enables them to gain access to the information. It is a very legitimate question and one i've had to answer many times in the past 10 years whilst helping customers plan successful IRM deployments. The operating system does not provide the required level of content security The problem arises from what IRM delivers, persistent security to your sensitive information where ever it resides and whenever it is in use. Oracle IRM gives customers an array of features that help ensure sensitive information in an IRM document or email is always protected and only accessed by authorized users using legitimate applications. Examples of such functionality are; Control of the clipboard, either by disabling completely in the opened document or by allowing the cut and pasting of information between secured IRM documents but not into insecure applications. Protection against programmatic access to the document. Office documents and PDF documents have the ability to be accessed by other applications and scripts. With Oracle IRM we have to protect against this to ensure content cannot be leaked by someone writing a simple program. Securing of decrypted content in memory. At some point during the process of opening and presenting a sealed document to an end user, we must decrypt it and give it to the application (Adobe Reader, Microsoft Word, Excel etc). This process must be secure so that someone cannot simply get access to the decrypted information. The operating system alone just doesn't have the functionality to deliver these types of features. This is why for every IRM technology there must be some extra software installed and typically this software requires administrative rights to do so. The fact is that if you want to have very strong security and access control over a document you are going to send to someone who is beyond your network infrastructure, there must be some software to provide that functionality. Simple installation with Oracle IRM The software used to control access to Oracle IRM sealed content is called the Oracle IRM Desktop. It is a small, free piece of software roughly about 12mb in size. This software delivers functionality for everything a user needs to work with an Oracle IRM solution. It provides the functionality for all formats we support, the storage and transparent synchronization of user rights and unique to Oracle, the ability to search inside sealed files stored on the local computer. In Oracle we've made every technical effort to ensure that installing this software is a simple as possible. In situations where the user's computer is part of the enterprise, this software is typically deployed using existing technologies such as Systems Management Server from Microsoft or by using Active Directory Group Policies. However when sending sealed content externally, you cannot automatically install software on the end users machine. You need to rely on them to download and install themselves. Again we've made every effort for this manual install process to be as simple as we can. Starting with the small download size of the software itself to the simple installation process, most end users are able to install and access sealed content very quickly. You can see for yourself how easily this is done by walking through our free and easy self service demonstration of using sealed content. How to handle objections and ensure there is value However the fact still remains that end users may object to installing, or may simply be unable to install the software themselves due to lack of permissions. This is often a problem with any technology that requires specialized software to access a new type of document. In Oracle, over the past 10 years, we've learned many ways to get over this barrier of getting software deployed by external users. First and I would say of most importance, is the content MUST have some value to the person you are asking to install software. Without some type of value proposition you are going to find it very difficult to get past objections to installing the IRM Desktop. Imagine if you were going to secure the weekly campus restaurant menu and send this to contractors. Their initial response will be, "why on earth are you asking me to download some software just to access your menu!?". A valid objection... there is no value to the user in doing this. Now consider the scenario where you are sending one of your contractors their employment contract which contains their address, social security number and bank account details. Are they likely to take 5 minutes to install the IRM Desktop? You bet they are, because there is real value in doing so and they understand why you are doing it. They want their personal information to be securely handled and a quick download and install of some software is a small task in comparison to dealing with the loss of this information. Be clear in communicating this value So when sending sealed content to people externally, you must be clear in communicating why you are using an IRM technology and why they need to install some software to access the content. Do not try and avoid the issue, you must be clear and upfront about it. In doing so you will significantly reduce the "I didn't know I needed to do this..." responses and also gain respect for being straight forward. One customer I worked with, 6 months after the initial deployment of Oracle IRM, called me panicking that the partner they had started to share their engineering documents with refused to install any software to access this highly confidential intellectual property. I explained they had to communicate to the partner why they were doing this. I told them to go back with the statement that "the company takes protecting its intellectual property seriously and had decided to use IRM to control access to engineering documents." and if the partner didn't respect this decision, they would find another company that would. The result? A few days later the partner had made the Oracle IRM Desktop part of their approved list of software in the company. Companies are successful when sending sealed content to third parties We have many, many customers who send sensitive content to third parties. Some customers actually sell access to Oracle IRM protected content and therefore 99% of their users are external to their business, one in particular has sold content to hundreds of thousands of external users. Oracle themselves use the technology to secure M&A documents, payroll data and security assessments which go beyond the traditional enterprise security perimeter. Pretty much every company who deploys Oracle IRM will at some point be sending those documents to people outside of the company, these customers must be successful otherwise Oracle IRM wouldn't be successful. Because our software is used by a wide variety of companies, some who use it to sell content, i've often run into people i'm sharing a sealed document with and they already have the IRM Desktop installed due to accessing content from another company. The future In summary I would say that yes, this is a hurdle that many customers are concerned about but we see much evidence that in practice, people leap that hurdle with relative ease as long as they are good at communicating the value of using IRM and also take measures to ensure end users can easily go through the process of installation. We are constantly developing new ideas to reducing this hurdle and maybe one day the operating systems will give us enough rich security functionality to have no software installation. Until then, Oracle IRM is by far the easiest solution to balance security and usability for your business. If you would like to evaluate it for yourselves, please contact us.

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• HTG Explains: Should You Build Your Own PC?

  - by Chris Hoffman

  There was a time when every geek seemed to build their own PC. While the masses bought eMachines and Compaqs, geeks built their own more powerful and reliable desktop machines for cheaper. But does this still make sense? Building your own PC still offers as much flexibility in component choice as it ever did, but prebuilt computers are available at extremely competitive prices. Building your own PC will no longer save you money in most cases. The Rise of Laptops It’s impossible to look at the decline of geeks building their own PCs without considering the rise of laptops. There was a time when everyone seemed to use desktops — laptops were more expensive and significantly slower in day-to-day tasks. With the diminishing importance of computing power — nearly every modern computer has more than enough power to surf the web and use typical programs like Microsoft Office without any trouble — and the rise of laptop availability at nearly every price point, most people are buying laptops instead of desktops. And, if you’re buying a laptop, you can’t really build your own. You can’t just buy a laptop case and start plugging components into it — even if you could, you would end up with an extremely bulky device. Ultimately, to consider building your own desktop PC, you have to actually want a desktop PC. Most people are better served by laptops. Benefits to PC Building The two main reasons to build your own PC have been component choice and saving money. Building your own PC allows you to choose all the specific components you want rather than have them chosen for you. You get to choose everything, including the PC’s case and cooling system. Want a huge case with room for a fancy water-cooling system? You probably want to build your own PC. In the past, this often allowed you to save money — you could get better deals by buying the components yourself and combining them, avoiding the PC manufacturer markup. You’d often even end up with better components — you could pick up a more powerful CPU that was easier to overclock and choose more reliable components so you wouldn’t have to put up with an unstable eMachine that crashed every day. PCs you build yourself are also likely more upgradable — a prebuilt PC may have a sealed case and be constructed in such a way to discourage you from tampering with the insides, while swapping components in and out is generally easier with a computer you’ve built on your own. If you want to upgrade your CPU or replace your graphics card, it’s a definite benefit. Downsides to Building Your Own PC It’s important to remember there are downsides to building your own PC, too. For one thing, it’s just more work — sure, if you know what you’re doing, building your own PC isn’t that hard. Even for a geek, researching the best components, price-matching, waiting for them all to arrive, and building the PC just takes longer. Warranty is a more pernicious problem. If you buy a prebuilt PC and it starts malfunctioning, you can contact the computer’s manufacturer and have them deal with it. You don’t need to worry about what’s wrong. If you build your own PC and it starts malfunctioning, you have to diagnose the problem yourself. What’s malfunctioning, the motherboard, CPU, RAM, graphics card, or power supply? Each component has a separate warranty through its manufacturer, so you’ll have to determine which component is malfunctioning before you can send it off for replacement. Should You Still Build Your Own PC? Let’s say you do want a desktop and are willing to consider building your own PC. First, bear in mind that PC manufacturers are buying in bulk and getting a better deal on each component. They also have to pay much less for a Windows license than the $120 or so it would cost you to to buy your own Windows license. This is all going to wipe out the cost savings you’ll see — with everything all told, you’ll probably spend more money building your own average desktop PC than you would picking one up from Amazon or the local electronics store. If you’re an average PC user that uses your desktop for the typical things, there’s no money to be saved from building your own PC. But maybe you’re looking for something higher end. Perhaps you want a high-end gaming PC with the fastest graphics card and CPU available. Perhaps you want to pick out each individual component and choose the exact components for your gaming rig. In this case, building your own PC may be a good option. As you start to look at more expensive, high-end PCs, you may start to see a price gap — but you may not. Let’s say you wanted to blow thousands of dollars on a gaming PC. If you’re looking at spending this kind of money, it would be worth comparing the cost of individual components versus a prebuilt gaming system. Still, the actual prices may surprise you. For example, if you wanted to upgrade Dell’s $2293 Alienware Aurora to include a second NVIDIA GeForce GTX 780 graphics card, you’d pay an additional $600 on Alienware’s website. The same graphics card costs $650 on Amazon or Newegg, so you’d be spending more money building the system yourself. Why? Dell’s Alienware gets bulk discounts you can’t get — and this is Alienware, which was once regarded as selling ridiculously overpriced gaming PCs to people who wouldn’t build their own. Building your own PC still allows you to get the most freedom when choosing and combining components, but this is only valuable to a small niche of gamers and professional users — most people, even average gamers, would be fine going with a prebuilt system. If you’re an average person or even an average gamer, you’ll likely find that it’s cheaper to purchase a prebuilt PC rather than assemble your own. Even at the very high end, components may be more expensive separately than they are in a prebuilt PC. Enthusiasts who want to choose all the individual components for their dream gaming PC and want maximum flexibility may want to build their own PCs. Even then, building your own PC these days is more about flexibility and component choice than it is about saving money. In summary, you probably shouldn’t build your own PC. If you’re an enthusiast, you may want to — but only a small minority of people would actually benefit from building their own systems. Feel free to compare prices, but you may be surprised which is cheaper. Image Credit: Richard Jones on Flickr, elPadawan on Flickr, Richard Jones on Flickr     

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• Creating a Training Lab on Windows Azure

  - by Michael Stephenson

  Originally posted on: http://geekswithblogs.net/michaelstephenson/archive/2013/06/17/153149.aspxThis week we are preparing for a training course that Alan Smith will be running for the support teams at one of my customers around Windows Azure. In order to facilitate the training lab we have a few prerequisites we need to handle. One of the biggest ones is that although the support team all have MSDN accounts the local desktops they work on are not ideal for running most of the labs as we want to give them some additional developer background training around Azure. Some recent Azure announcements really help us in this area: MSDN software can now be used on Azure VM You don't pay for Azure VM's when they are no longer used  Since the support team only have limited experience of Windows Azure and the organisation also have an Enterprise Agreement we decided it would be best value for money to spin up a training lab in a subscription on the EA and then we can turn the machines off when we are done. At the same time we would be able to spin them back up when the users need to do some additional lab work once the training course is completed. In order to achieve this I wanted to create a powershell script which would setup my training lab. The aim was to create 18 VM's which would be based on a prebuilt template with Visual Studio and the Azure development tools. The script I used is described below The Start & Variables The below text will setup the powershell environment and some variables which I will use elsewhere in the script. It will also import the Azure Powershell cmdlets. You can see below that I will need to download my publisher settings file and know some details from my Azure account. At this point I will assume you have a basic understanding of Azure & Powershell so already know how to do this. Set-ExecutionPolicy Unrestrictedcls $startTime = get-dateImport-Module "C:\Program Files (x86)\Microsoft SDKs\Windows Azure\PowerShell\Azure\Azure.psd1"# Azure Publisher Settings $azurePublisherSettings = '<Your settings file>.publishsettings'  # Subscription Details $subscriptionName = "<Your subscription name>" $defaultStorageAccount = "<Your default storage account>"  # Affinity Group Details $affinityGroup = '<Your affinity group>' $dataCenter = 'West Europe' # From Get-AzureLocation  # VM Details $baseVMName = 'TRN' $adminUserName = '<Your admin username>' $password = '<Your admin password>' $size = 'Medium' $vmTemplate = '<The name of your VM template image>' $rdpFilePath = '<File path to save RDP files to>' $machineSettingsPath = '<File path to save machine info to>'    Functions In the next section of the script I have some functions which are used to perform certain actions. The first is called CreateVM. This will do the following actions: If the VM already exists it will be deleted Create the cloud service Create the VM from the template I have created Add an endpoint so we can RDP to them all over the same port Download the RDP file so there is a short cut the trainees can easily access the machine via Write settings for the machine to a log file  function CreateVM($machineNo) { # Specify a name for the new VM $machineName = "$baseVMName-$machineNo" Write-Host "Creating VM: $machineName"       # Get the Azure VM Image      $myImage = Get-AzureVMImage $vmTemplate   #If the VM already exists delete and re-create it $existingVm = Get-AzureVM -Name $machineName -ServiceName $serviceName if($existingVm -ne $null) { Write-Host "VM already exists so deleting it" Remove-AzureVM -Name $machineName -ServiceName $serviceName }   "Creating Service" $serviceName = "bupa-azure-train-$machineName" Remove-AzureService -Force -ServiceName $serviceName New-AzureService -Location $dataCenter -ServiceName $serviceName   Write-Host "Creating VM: $machineName" New-AzureQuickVM -Windows -name $machineName -ServiceName $serviceName -ImageName $myImage.ImageName -InstanceSize $size -AdminUsername $adminUserName -Password $password  Write-Host "Updating the RDP endpoint for $machineName" Get-AzureVM -name $machineName -ServiceName $serviceName ` | Add-AzureEndpoint -Name RDP -Protocol TCP -LocalPort 3389 -PublicPort 550 ` | Update-AzureVM    Write-Host "Get the RDP File for machine $machineName" $machineRDPFilePath = "$rdpFilePath\$machineName.rdp" Get-AzureRemoteDesktopFile -name $machineName -ServiceName $serviceName -LocalPath "$machineRDPFilePath"   WriteMachineSettings "$machineName" "$serviceName" }    The delete machine settings function is used to delete the log file before we start re-running the process.  function DeleteMachineSettings() { Write-Host "Deleting the machine settings output file" [System.IO.File]::Delete("$machineSettingsPath"); }    The write machine settings function will get the VM and then record its details to the log file. The importance of the log file is that I can easily provide the information for all of the VM's to our infrastructure team to be able to configure access to all of the VM's    function WriteMachineSettings([string]$vmName, [string]$vmServiceName) { Write-Host "Writing to the machine settings output file"   $vm = Get-AzureVM -name $vmName -ServiceName $vmServiceName $vmEndpoint = Get-AzureEndpoint -VM $vm -Name RDP   $sb = new-object System.Text.StringBuilder $sb.Append("Service Name: "); $sb.Append($vm.ServiceName); $sb.Append(", "); $sb.Append("VM: "); $sb.Append($vm.Name); $sb.Append(", "); $sb.Append("RDP Public Port: "); $sb.Append($vmEndpoint.Port); $sb.Append(", "); $sb.Append("Public DNS: "); $sb.Append($vmEndpoint.Vip); $sb.AppendLine(""); [System.IO.File]::AppendAllText($machineSettingsPath, $sb.ToString());  } # end functions    Rest of Script In the rest of the script it is really just the bit that orchestrates the actions we want to happen. It will load the publisher settings, select the Azure subscription and then loop around the CreateVM function and create 16 VM's  Import-AzurePublishSettingsFile $azurePublisherSettings Set-AzureSubscription -SubscriptionName $subscriptionName -CurrentStorageAccount $defaultStorageAccount Select-AzureSubscription -SubscriptionName $subscriptionName  DeleteMachineSettings    "Starting creating Bupa International Azure Training Lab" $numberOfVMs = 16  for ($index=1; $index -le $numberOfVMs; $index++) { $vmNo = "$index" CreateVM($vmNo); }    "Finished creating Bupa International Azure Training Lab" # Give it a Minute Start-Sleep -s 60  $endTime = get-date "Script run time " + ($endTime - $startTime)    Conclusion As you can see there is nothing too fancy about this script but in our case of creating a small isolated training lab which is not connected to our corporate network then we can easily use this to provision the lab. Im sure if this is of use to anyone you can easily modify it to do other things with the lab environment too. A couple of points to note are that there are some soft limits in Azure about the number of cores and services your subscription can use. You may need to contact the Azure support team to be able to increase this limit. In terms of the real business value of this approach, it was not possible to use the existing desktops to do the training on, and getting some internal virtual machines would have been relatively expensive and time consuming for our ops team to do. With the Azure option we are able to spin these machines up for a temporary period during the training course and then throw them away when we are done. We expect the costing of this test lab to be very small, especially considering we have EA pricing. As a ball park I think my 18 lab VM training environment will cost in the region of $80 per day on our EA. This is a fraction of the cost of the creation of a single VM on premise.

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• What's new in Solaris 11.1?

  - by Karoly Vegh

  Solaris 11.1 is released. This is the first release update since Solaris 11 11/11, the versioning has been changed from MM/YY style to 11.1 highlighting that this is Solaris 11 Update 1.  Solaris 11 itself has been great. What's new in Solaris 11.1? Allow me to pick some new features from the What's New PDF that can be found in the official Oracle Solaris 11.1 Documentation. The updates are very numerous, I really can't include all.  I. New AI Automated Installer RBAC profiles have been introduced to enable delegation of installation tasks. II. The interactive installer now supports installing the OS to iSCSI targets. III. ASR (Auto Service Request) and OCM (Oracle Configuration Manager) have been enabled by default to proactively provide support information and create service requests to speed up support processes. This is optional and can be disabled but helps a lot in supportcases. For further information, see: http://oracle.com/goto/solarisautoreg IV. The new command svcbundle helps you to create SMF manifests without having to struggle with XML editing. (btw, do you know the interactive editprop subcommand in svccfg? The listprop/setprop subcommands are great for scripting and automating, but for an interactive property editing session try, for example, this: svccfg -s svc:/application/pkg/system-repository:default editprop )  V. pfedit: Ever wondered how to delegate editing permissions to certain files? It is well known "sudo /usr/bin/vi /etc/hosts" is not the right way, for sudo elevates the complete vi process to admin levels, and the user can "break" out of the session as root with simply starting a shell from that vi. Now, the new pfedit command provides a solution exactly to this challenge - an auditable, secure, per-user configurable editing possibility. See the pfedit man page for examples.   VI. rsyslog, the popular logging daemon (filters, SSL, formattable output, SQL collect...) has been included in Solaris 11.1 as an alternative to syslog.  VII: Zones: Solaris Zones - as a major Solaris differentiator - got lots of love in terms of new features: ZOSS - Zones on Shared Storage: Placing your zones to shared storage (FC, iSCSI) has never been this easy - via zonecfg.  parallell updates - with S11's bootenvironments updating zones was no problem and meant no downtime anyway, but still, now you can update them parallelly, a way faster update action if you are running a large number of zones. This is like parallell patching in Solaris 10, but with all the IPS/ZFS/S11 goodness.  per-zone fstype statistics: Running zones on a shared filesystems complicate the I/O debugging, since ZFS collects all the random writes and delivers them sequentially to boost performance. Now, over kstat you can find out which zone's I/O has an impact on the other ones, see the examples in the documentation: http://docs.oracle.com/cd/E26502_01/html/E29024/gmheh.html#scrolltoc Zones got RDSv3 protocol support for InfiniBand, and IPoIB support with Crossbow's anet (automatic vnic creation) feature.  NUMA I/O support for Zones: customers can now determine the NUMA I/O topology of the system from within zones.  VIII: Security got a lot of attention too:  Automated security/audit reporting, with builtin reporting templates e.g. for PCI (payment card industry) audits.  PAM is now configureable on a per-user basis instead of system wide, allowing different authentication requirements for different users  SSH in Solaris 11.1 now supports running in FIPS 140-2 mode, that is, in a U.S. government security accredited fashion.  SHA512/224 and SHA512/256 cryptographic hash functions are implemented in a FIPS-compliant way - and on a T4 implemented in silicon! That is, goverment-approved cryptography at HW-speed.  Generally, Solaris is currently under evaluation to be both FIPS and Common Criteria certified.  IX. Networking, as one of the core strengths of Solaris 11, has been extended with:  Data Center Bridging (DCB) - not only setups where network and storage share the same fabric (FCoE, anyone?) can have Quality-of-Service requirements. DCB enables peers to distinguish traffic based on priorities. Your NICs have to support DCB, see the documentation, and additional information on Wikipedia. DataLink MultiPathing, DLMP, enables link aggregation to span across multiple switches, even between those of different vendors. But there are essential differences to the good old bandwidth-aggregating LACP, see the documentation: http://docs.oracle.com/cd/E26502_01/html/E28993/gmdlu.html#scrolltoc VNIC live migration is now supported from one physical NIC to another on-the-fly  X. Data management:  FedFS, (Federated FileSystem) is new, it relies on Solaris 11's NFS referring mechanism to join separate shares of different NFS servers into a single filesystem namespace. The referring system has been there since S11 11/11, in Solaris 11.1 FedFS uses a LDAP - as the one global nameservice to bind them all.  The iSCSI initiator now uses the T4 CPU's HW-implemented CRC32 algorithm - thus improving iSCSI throughput while reducing CPU utilization on a T4 Storage locking improvements are now RAC aware, speeding up throughput with better locking-communication between nodes up to 20%!  XI: Kernel performance optimizations: The new Virtual Memory subsystem ("VM2") scales now to 100+ TB Memory ranges.  The memory predictor monitors large memory page usage, and adjust memory page sizes to applications' needs OSM, the Optimized Shared Memory allows Oracle DBs' SGA to be resized online XII: The Power Aware Dispatcher in now by default enabled, reducing power consumption of idle CPUs. Also, the LDoms' Power Management policies and the poweradm settings in Solaris 11 OS will cooperate. XIII: x86 boot: upgrade to the (Grand Unified Bootloader) GRUB2. Because grub2 differs in the configuration syntactically from grub1, one shall not edit the new grub configuration (grub.cfg) but use the new bootadm features to update it. GRUB2 adds UEFI support and also support for disks over 2TB. XIV: Improved viewing of per-CPU statistics of mpstat. This one might seem of less importance at first, but nowadays having better sorting/filtering possibilities on a periodically updated mpstat output of 256+ vCPUs can be a blessing. XV: Support for Solaris Cluster 4.1: The What's New document doesn't actually mention this one, since OSC 4.1 has not been released at the time 11.1 was. But since then it is available, and it requires Solaris 11.1. And it's only a "pkg update" away. ...aand I seriously need to stop here. There's a lot I missed, Edge Virtual Bridging, lofi tuning, ZFS sharing and crypto enhancements, USB3.0, pulseaudio, trusted extensions updates, etc - but if I mention all those then I effectively copy the What's New document. Which I recommend reading now anyway, it is a great extract of the 300+ new projects and RFE-followups in S11.1. And this blogpost is a summary of that extract.  For closing words, allow me to come back to Request For Enhancements, RFEs. Any customer can request features. Open up a Support Request, explain that this is an RFE, describe the feature you/your company desires to have in S11 implemented. The more SRs are collected for an RFE, the more chance it's got to get implemented. Feel free to provide feedback about the product, as well as about the Solaris 11.1 Documentation using the "Feedback" button there. Both the Solaris engineers and the documentation writers are eager to hear your input.Feel free to comment about this post too. Except that it's too long ;)  wbr,charlie

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• Unlocking Productivity

  - by Michael Snow

  Unlocking Productivity in Life Sciences with Consolidated Content Management by Joe Golemba, Vice President, Product Management, Oracle WebCenter As life sciences organizations look to become more operationally efficient, the ability to effectively leverage information is a competitive advantage. Whether data mining at the drug discovery phase or prepping the sales team before a product launch, content management can play a key role in developing, organizing, and disseminating vital information. The goal of content management is relatively straightforward: put the information that people need where they can find it. A number of issues can complicate this; information sits in many different systems, each of those systems has its own security, and the information in those systems exists in many different formats. Identifying and extracting pertinent information from mountains of farflung data is no simple job, but the alternative—wasted effort or even regulatory compliance issues—is worse. An integrated information architecture can enable health sciences organizations to make better decisions, accelerate clinical operations, and be more competitive. Unstructured data matters Often when we think of drug development data, we think of structured data that fits neatly into one or more research databases. But structured data is often directly supported by unstructured data such as experimental protocols, reaction conditions, lot numbers, run times, analyses, and research notes. As life sciences companies seek integrated views of data, they are typically finding diverse islands of data that seemingly have no relationship to other data in the organization. Information like sales reports or call center reports can be locked into siloed systems, and unavailable to the discovery process. Additionally, in the increasingly networked clinical environment, Web pages, instant messages, videos, scientific imaging, sales and marketing data, collaborative workspaces, and predictive modeling data are likely to be present within an organization, and each source potentially possesses information that can help to better inform specific efforts. Historically, content management solutions that had 21CFR Part 11 capabilities—electronic records and signatures—were focused mainly on content-enabling manufacturing-related processes. Today, life sciences companies have many standalone repositories, requiring different skills, service level agreements, and vendor support costs to manage them. With the amount of content doubling every three to six months, companies have recognized the need to manage unstructured content from the beginning, in order to increase employee productivity and operational efficiency. Using scalable and secure enterprise content management (ECM) solutions, organizations can better manage their unstructured content. These solutions can also be integrated with enterprise resource planning (ERP) systems or research systems, making content available immediately, in the context of the application and within the flow of the employee’s typical business activity. Administrative safeguards—such as content de-duplication—can also be applied within ECM systems, so documents are never recreated, eliminating redundant efforts, ensuring one source of truth, and maintaining content standards in the organization. Putting it in context Consolidating structured and unstructured information in a single system can greatly simplify access to relevant information when it is needed through contextual search. Using contextual filters, results can include therapeutic area, position in the value chain, semantic commonalities, technology-specific factors, specific researchers involved, or potential business impact. The use of taxonomies is essential to organizing information and enabling contextual searches. Taxonomy solutions are composed of a hierarchical tree that defines the relationship between different life science terms. When overlaid with additional indexing related to research and/or business processes, it becomes possible to effectively narrow down the amount of data that is returned during searches, as well as prioritize results based on specific criteria and/or prior search history. Thus, search results are more accurate and relevant to an employee’s day-to-day work. For example, a search for the word "tissue" by a lab researcher would return significantly different results than a search for the same word performed by someone in procurement. Of course, diverse data repositories, combined with the immense amounts of data present in an organization, necessitate that the data elements be regularly indexed and cached beforehand to enable reasonable search response times. In its simplest form, indexing of a single, consolidated data warehouse can be expected to be a relatively straightforward effort. However, organizations require the ability to index multiple data repositories, enabling a single search to reference multiple data sources and provide an integrated results listing. Security and compliance Beyond yielding efficiencies and supporting new insight, an enterprise search environment can support important security considerations as well as compliance initiatives. For example, the systems enable organizations to retain the relevance and the security of the indexed systems, so users can only see the results to which they are granted access. This is especially important as life sciences companies are working in an increasingly networked environment and need to provide secure, role-based access to information across multiple partners. Although not officially required by the 21 CFR Part 11 regulation, the U.S. Food and Drug Administraiton has begun to extend the type of content considered when performing relevant audits and discoveries. Having an ECM infrastructure that provides centralized management of all content enterprise-wide—with the ability to consistently apply records and retention policies along with the appropriate controls, validations, audit trails, and electronic signatures—is becoming increasingly critical for life sciences companies. Making the move Creating an enterprise-wide ECM environment requires moving large amounts of content into a single enterprise repository, a daunting and risk-laden initiative. The first key is to focus on data taxonomy, allowing content to be mapped across systems. The second is to take advantage new tools which can dramatically speed and reduce the cost of the data migration process through automation. Additional content need not be frozen while it is migrated, enabling productivity throughout the process. The ability to effectively leverage information into success has been gaining importance in the life sciences industry for years. The rapid adoption of enterprise content management, both in operational processes as well as in scientific management, are clear indicators that the companies are looking to use all available data to be better informed, improve decision making, minimize risk, and increase time to market, to maintain profitability and be more competitive. As more and more varieties and sources of information are brought under the strategic management umbrella, the ability to divine knowledge from the vast pool of information is increasingly difficult. Simple search engines and basic content management are increasingly unable to effectively extract the right information from the mountains of data available. By bringing these tools into context and integrating them with business processes and applications, we can effectively focus on the right decisions that make our organizations more profitable. More Information Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

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• Orchestrating the Virtual Enterprise

  - by John Murphy

  During the American Industrial Revolution, the Ford Motor Company did it all. It turned raw materials into a showroom full of Model Ts. It owned a steel mill, a glass factory, and an automobile assembly line. The company was both self-sufficient and innovative and went on to become one of the largest and most profitable companies in the world. Nowadays, it's unusual for any business to follow this vertical integration model because its much harder to be best in class across such a wide a range of capabilities and services. Instead, businesses focus on their core competencies and outsource other business functions to specialized suppliers. They exchange vertical integration for collaboration. When done well, all parties benefit from this arrangement and the collaboration leads to the creation of an agile, lean and successful "virtual enterprise." Case in point: For Sun hardware, Oracle outsources most of its manufacturing and all of its logistics to third parties. These are vital activities, but ones where Oracle doesn't have a core competency, so we shift them to business partners who do. Within our enterprise, we always retain the core functions of product development, support, and most of the sales function, because that's what constitutes our core value to our customers. This is a perfect example of a virtual enterprise.  What are the implications of this? It means that we must exchange direct internal control for indirect external collaboration. This fundamentally changes the relative importance of different business processes, the boundaries of security and information sharing, and the relationship of the supply chain systems to the ERP. The challenge is that the systems required to support this virtual paradigm are still mired in "island enterprise" thinking. But help is at hand. Developments such as the Web, social networks, collaboration, and rules-based orchestration offer great potential to fundamentally re-architect supply chain systems to better support the virtual enterprise.  Supply Chain Management Systems in a Virtual Enterprise Historically enterprise software was constructed to automate the ERP - and then the supply chain systems extended the ERP. They were joined at the hip. In virtual enterprises, the supply chain system needs to be ERP agnostic, sitting above each of the ERPs that are distributed across the virtual enterprise - most of which are operating in other businesses. This is vital so that the supply chain system can manage the flow of material and the related information through the multiple enterprises. It has to have strong collaboration tools. It needs to be highly flexible. Users need to be able to see information that's coming from multiple sources and be able to react and respond to events across those sources.  Oracle Fusion Distributed Order Orchestration (DOO) is a perfect example of a supply chain system designed to operate in this virtual way. DOO embraces the idea that a company's fulfillment challenge is a distributed, multi-enterprise problem. It enables users to manage the process and the trading partners in a uniform way and deliver a consistent user experience while operating over a heterogeneous, virtual enterprise. This is a fundamental shift at the core of managing supply chains. It forces virtual enterprises to think architecturally about how best to construct their supply chain systems.  Case in point, almost everyone has ordered from Amazon.com at one time or another. Our orders are as likely to be fulfilled by third parties as they are by Amazon itself. To deliver the order promptly and efficiently, Amazon has to send it to the right fulfillment location and know the availability in that location. It needs to be able to track status of the fulfillment and deal with exceptions. As a virtual enterprise, Amazon's operations, using thousands of trading partners, requires a very different approach to fulfillment than the traditional 'take an order and ship it from your own warehouse' model. Amazon had no choice but to develop a complex, expensive and custom solution to tackle this problem as there used to be no product solution available. Now, other companies who want to follow similar models have a better off-the-shelf choice -- Oracle Distributed Order Orchestration (DOO).  Consider how another of our customers is using our distributed orchestration solution. This major airplane manufacturer has a highly complex business and interacts regularly with the U.S. Government and major airlines. It sits in the middle of an intricate supply chain and needed to improve visibility across its many different entities. Oracle Fusion DOO gives the company an orchestration mechanism so it could improve quality, speed, flexibility, and consistency without requiring an organ transplant of these highly complex legacy systems. Many retailers face the challenge of dealing with brick and mortar, Web, and reseller channels. They all need to be knitted together into a virtual enterprise experience that is consistent for their customers. When a large U.K. grocer with a strong brick and mortar retail operation added an online business, they turned to Oracle Fusion DOO to bring these entities together. Disturbing the Peace with Acquisitions Quite often a company's ERP system is disrupted when it acquires a new company. An acquisition can inject a new set of processes and systems -- or even introduce an entirely new business like Sun's hardware did at Oracle. This challenge has been a driver for some of our DOO customers. A large power management company is using Oracle Fusion DOO to provide the flexibility to rapidly integrate additional products and services into its central fulfillment operation. The Flip Side of Fulfillment Meanwhile, we haven't ignored similar challenges on the supply side of the equation. Specifically, how to manage complex supply in a flexible way when there are multiple trading parties involved? How to manage the supply to suppliers? How to manage critical components that need to merge in a tier two or tier three supply chain? By investing in supply orchestration solutions for the virtual enterprise, we plan to give users better visibility into their network of suppliers to help them drive down costs. We also think this technology and full orchestration process can be applied to the financial side of organizations. An example is transactions that flow through complex internal structures to minimize tax exposure. We can help companies manage those transactions effectively by thinking about the internal organization as a virtual enterprise and bringing the same solution set to this internal challenge.  The Clear Front Runner No other company is investing in solving the virtual enterprise supply chain issues like Oracle is. Oracle is in a unique position to become the gold standard in this market space. We have the infrastructure of Oracle technology. We already have an Oracle Fusion DOO application which embraces the best of what's required in this area. And we're absolutely committed to extending our Fusion solution to other use cases and delivering even more business value.

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• SQL SERVER – Weekly Series – Memory Lane – #031

  - by Pinal Dave

  Here is the list of selected articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2007 Find Table without Clustered Index – Find Table with no Primary Key Clustered index is very important concept for any table. They impact the performance very heavily. Here is a quick script to find tables without a clustered index. Replace TEXT with VARCHAR(MAX) – Stop using TEXT, NTEXT, IMAGE Data Types Question: “Is VARCHAR (MAX) big enough to store the TEXT field?” Answer: “Yes, VARCHAR(MAX) is big enough to accommodate TEXT field. TEXT, NTEXT and IMAGE data types of SQL Server 2000 will be deprecated in a future version of SQL Server, SQL Server 2005 provides backward compatibility to data types but it is recommended to use new data types which are VARHCAR (MAX), NVARCHAR (MAX) and VARBINARY (MAX).” Limiting Result Sets by Using TABLESAMPLE – Examples Introduced in SQL Server 2005, TABLESAMPLE allows you to extract a sampling of rows from a table in the FROM clause. The rows retrieved are random and they are are not in any order. This sampling can be based on a percentage of number of rows. You can use TABLESAMPLE when only a sampling of rows is necessary for the application instead of a full result set. User Defined Functions (UDF) Limitations UDF have its own advantage and usage but in this article we will see the limitation of UDF. Things UDF can not do and why Stored Procedure are considered as more flexible then UDFs. Stored Procedure are more flexibility then User Defined Functions(UDF). However, this blog post is a good read to know what are the limitations of UDF. Change Database Compatible Level – Backward Compatibility For a long time SQL Server stayed on the compatibility level of 80 which is of SQL Server 2000. However, as soon as SQL Server 2005 introduced the issue of compatibility was quite a major issue. Since that time MS has been releasing the versions at every 2-3 years, changing compatibility is a ever popular topic. In this blog post, we learn how we can do the same using T-SQL. We can also do the same using SSMS and here is the blog post for the same: Change Database Compatible Level – Backward Compatibility – Part 2 – Management Studio. Constraint on VARCHAR(MAX) Field To Limit It Certain Length How can I limit the VARCHAR(MAX) field with maximum length of 12500 characters only. His Question was valid as our application was allowed 12500 characters. First of all – this requirement is bit strange but if someone wants to do the same, they can do it as described in this blog post. 2008 UNPIVOT Table Example Understanding UNPIVOT can be very complicated at times. In this blog post, I have attempted to explain the same concept in very simple words. Create Default Constraint Over Table Column A simple straight to script blog post – I still use this blog quite many times for my own reference. UDF – Get the Day of the Week Function It took me 4 iteration to find this very simple function which can immediately get the day of the week in a single line. 2009 Find Hostname and Current Logged In User Name There are two tricks listed in this blog post where users can find out the hostname and current logged user name immediately and very easily. Interesting Observation of Logon Trigger On All Servers When I was doing a project, I made an interesting observation of executing a logon trigger multiple times. It was absolutely unexpected for me! As I was logging only once, naturally, I was expecting the entry only once. However, it did it multiple times on different threads – indeed an eccentric phenomenon at first sight! Difference Between Candidate Keys and Primary Key One needs to be very careful in selecting the Primary Key as an incorrect selection can adversely impact the database architect and future normalization. For a Candidate Key to qualify as a Primary Key, it should be Non-NULL and unique in any domain. I have observed quite often that Primary Keys are seldom changed. I would like to have your feedback on not changing a Primary Key. Create Multiple Filegroup For Single Database Why should one create multiple file group for any database and what are the advantages of the same. In this blog post, I explain the same in detail. List All Objects Created on All Filegroups in Database In this blog post we discuss the essential question – “How can I find which object belongs to which filegroup. Is there any way to know this?” 2010 DATE and TIME in SQL Server 2008 When DATE is converted to DATETIME it adds the of midnight. When TIME is converted to DATETIME it adds the date of 1900 and it is something one wants to consider if you are going to run scripts from SQL Server 2008 to earlier version with CONVERT. Disabled Index and Update Statistics If you do not need a nonclustered index, I suggest you to drop it as keeping them disabled is an overhead on your system. This is because every time the statistics are updated for system all the statistics for disabled indexes are also updated. Precision of SMALLDATETIME – A 1 Minute Precision The precision of the datatype SMALLDATETIME is 1 minute. It discards the seconds by rounding up or rounding down any seconds greater than zero. 2011 Getting Columns Headers without Result Data – SET FMTONLY ON SET FMTONLY ON returns only metadata to the client. It can be used to test the format of the response without actually running the query. When this setting is ON the resultset only have headers of the results but no data. Copy Database from Instance to Another Instance – Copy Paste in SQL Server SQL Server has a feature which copy database from one database to another database and it can be automated as well using SSIS. Make sure you have SQL Server Agent Turned on as this feature will create a job. Puzzle – SELECT * vs SELECT COUNT(*) If you have ever wondered SELECT * gives error when executed alone but SELECT COUNT(*) does not. Why? in that case, you should read this blog post. Creating All New Database with Full Recovery Model This blog post is very based on very interesting story where the user wants to do something by default for every single new database created. Model database is a secret weapon which should be used very carefully and with proper evalution. If used carefully this can be a very much beneficiary when we need a newly created database behave in certain fashion. 2012 In year 2012 I had two interesting series ran on the blog. If there is no fun in learning, the learning becomes a burden. For the same reason, I had decided to build a three part quiz around SEQUENCE. The quiz was to identify the next value of the sequence. I encourage all of you to take part in this fun quiz. Guess the Next Value – Puzzle 1 Guess the Next Value – Puzzle 2 Guess the Next Value – Puzzle 3 Can anyone remember their final day of schooling?  This is probably a silly question because – of course you can!  Many people mark this as the most exciting, happiest day of their life.  It marks the end of testing, the end of following rules set by teachers, and the beginning of finally being able to earn money and work in your chosen field. Read five part series on developer training subject Developer Training - Importance and Significance - Part 1 Developer Training – Employee Morals and Ethics – Part 2 Developer Training – Difficult Questions and Alternative Perspective - Part 3 Developer Training – Various Options for Developer Training – Part 4 Developer Training – A Conclusive Summary- Part 5 Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Need personal advice on how to get out of a company..

  - by SOfan

  Hi, I am an SO user since past 6 months and this is the first time I am turning to SO for personal help. I have asked technical questions before with my real ID. I am stuck inside a service based IT company for the past one year and haven't been able to decide if to leave it, when to leave it and how to leave it. I had taken 2 weeks LWP on medical reason roughly at end of 1 year and then soon after reporting, I applied for 2 months more LWP (on medical/personal ground) with the intention of working on my health,take up a hobby class to ward off depression,pessimism, to have some fun in life, and to look for a job which I really would be excited about - that interests me and which matches with my strength. My leave starts from this Monday. So in any case, I had hard set in mind that I will leave the company after I join them back hopefully with some job offer already in hand (after figuring out what I want do). Neither I can stand the past project,past colleagues,company, HR, pathetically low salary. But if I really listen to my heart, I don't want to have to go back to that office after my sabbatical and again have to see those people. I will have to resign it after my sabbatical ends. Then HR people perhaps wont like it, may even accuse me on face or behind back that primary purpose of my leave must have been to hunt for a better job and I lied about medical and person reasons. Also, if they get nasty and force me to serve 2 months notice period. There is no way I see myself after sabbatical resuming in old project or starting new work. It will be a pain. Since they have already approved 2 months leave and stuff, ideally if they want, they should be just able to relieve me right on the next day after I join back. But, I don't know if they want to get nasty, will they mention about my 2 months sabbatical leave in my experience letter or more scary, the term medical/personal reason. I have hard earned my experience here, have worked against my will, mostly it has been painful and slogged like anything, because I realize the importance of work experience in IT industry. I don't have greed to have those 2 months included extra in my experience letter, but I don't want to mess up with my experience letter in a way which makes my next employer ask question, get suspicious, or be wary if I have any medical reason going on. Being an emotional,moody person or somebody who can't be in an environment, once my mind and heart starts hating it. I think it perhaps is best, if I resign on Monday itself telling them (in polite manner) something that look I took sabbatical for some reason but I don't want to resume working in the company after my sabbatical ends. So please accept my resignation. Now tell me what you want to do about my leave request, my notice period and when you are willing to relieve me. What should I write and how? Some background: I am working in an IT company in India.I am overqualified in the company. It is grossly underpaying me. My education qualifications far exceed anyone's in the whole company being a CS undergrad as well as a CS grad. I joined this company after finishing the grad. I had self-doubts about my skills and interest as a programmer. I like doing research oriented work, though didn't have any particular success during grad. My life here has been very hectic. The project containing many many sub-projects has kept me on my toes and I have never really liked the work. I have been playing against my strength. Also the company strict internet usage policy (you can't read gmails, can't browse any non-work related sites not even news). When working for a client, from the machine we can't even check company related emails.For this one has to go to kiosk like 5 machines in a small room etc. Most of the times those machines are not available, so it was not unusual to keep making rounds to these kiosk machines to check company emails, browse company related emails etc.So it was not so easy to keep in touch with company related basic affairs for a not particular careful person. Things like this which are new to me, make me feel restricted. I am an undecisive person with a sense of failure, self-doubt, not meeting up unrealistic expectation. Somewhere at back of mind, I envy my classmates who make a smooth transition from company to company without causing any gap in their resume. I on other hand have gaps in resume. I get tired after working in a place for sometime. problem with colleagues in general. I am not particular great with people, have few friends, not known for a fun nature, rather serious, scholar. I am not a typical conventional female. I think females are usually more disciplined. But I am not so. I reach office late (though after informing manager). I don't want to blame them entirely, because from my past, it is not unusual for me to get undecisive on things. Also I had doubts about my ability as researched and to succeed there. of building a relationship in a group, to have something to talk about, newspaper. I get cut-off from people. peer pressure. I make blunders in coding, lose patience. Consciously or unconsciously I feel contempt for people here, work here, environment here. I have doubts that either I go to a place which does innovation, does research oriented work, product biggies, have great motivated people, have competent people passionate about products they are building. But then I also doubt my ability to survive there. I have identified that an idea job for me would be 4 days a week, a high salary job. When among people in company/team, I can't think much. I need some time at home to read good authentic books written in good style on what work I am doing.So that I am comfortable with my understanding of work. I get into pressure easily under deadline and need 5th day to cool myself off. I took for 2 weeks leave, because each day was hell for me. May be the depression phase of bipolar is on and also partially it could be that being a work centered person, who derives happiness,self-esteem from work, haven't been enjoying work and have been working for the sole person of proving stability, and ability to stick, against all odds, and facing what challenges I see, bonding with people, identifying opportunities to learn in given task etc.have been averaging one day LWP in 1 week or 10 days. or may be because of my nature,ADD,not being able to switch context,out of touch with news, don't have a circle of friends with who I enjoy. less knowledge in general to talk about, just some technical stuff.anyway, so due to emotional reason, some practical reason etc, I wanted to be very sure before leaving. So my leave starts from Monday and I should feel happy about it. I have taken the leave to for a few purposes - to take care of my health by regular yoga/exercise (with project on, I just can't do anything regular), reassess myself to see what I want to try next which work I might like, look for next job, take up a hobby which I like say singing. I am not clear on my career,job aspiration. I have tried my hands on research. During this year appraisal yesterday, I even had some conflict with my last manager. In meeting with me one on one, he would say all nice things about me, but in feedback to new manager, he hasn't given any excellent feedback. It is all only good. I am angry at this old Manager. Also new manager also scolded me as I didn't agree to his appraisal and waited to hear myself from old Manager. He kind of scolded me for wasting his time. Am I being unethical somewhere? I am always very conscious of if I am cheating anywhere. What advice I am seeking? How to resign and what to write in resignation letter

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• Webcast Q&A: Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter

  - by kellsey.ruppel

  Last Thursday we had the second webcast in our WebCenter in Action webcast series, "Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter, where customer Michael Chander from Qualcomm and Vince Casarez & Gourav Goyal from Oracle Partner Keste shared how Oracle WebCenter is powering Qualcomm’s externally facing website and providing a seamless experience for their customers. In case you missed it, here's a recap of the Q&A.   Mike Chandler, Qualcomm Q: Did you run into any issues when integrating all of the different applications together?A: Definitely, our main challenges were in the area of user provisioning and security propagation, all the standard stuff you might expect when hooking up SSO for authentication and authorization. In addition, we spent several iterations getting the UI’s in sync. While everyone was given the same digital material to build too, each team interpreted and implemented it their own way. Initially as a user navigated, if you were looking for it, you could slight variations in color or font or width , stuff like that. So we had to pull all the developers responsible for the UI together and get pixel level agreement on a lot of things so we could ensure seamless transitions across applications. Q: What has been the biggest benefit your end users have seen?A: Wow, there have been several. An SSO enabled environment was huge a win for our users. The portal application that this replaced had not really been invested in by the business. With this project, we had full business participation and backing, and it really showed in some key areas like the shopping experience. For example, while ordering in the previous site, the items did not have any pictures or really usable descriptions. A tremendous amount of work was done to try and make the site more intuitive and user friendly. Site performance has also drastically improved thanks to new hardware, improved database design, and of course the fact that ADF has made great strides in runtime performance. Q: Was there any resistance internally when implementing the solution? If so, how did you overcome that?A: Within a large company, I’m sure there is always going to be competition for large projects, as there was here. Once we got through the technical analysis and settled on the technology choices, it was actually no resistance to implementing the solution. This project was fully driven by the business with the aim of long term growth. I can confidently say that the fact that this project was given the utmost importance by both the business and IT really help put down any resistance that you would typically see while implementing a new solution. Q: Given the performance, what do you estimate to be the top end capacity of the system? A:I think our top end capacity is really only limited by our hardware. I’m comfortable saying we could grow 10x on our current hardware, both in terms of transactions and users. We can easily spin up new JVM instances if needed. We already use less JVM’s than we had planned. In addition, ADF is doing a very good job with his connection pooling and application module pooling, so we see a very good ratio of users connected to the systems vs db connections, without impacting performace. Q: What's the overview or summary of feedback from the users interacting with the site?A: Feedback has been overwhelmingly positive from both the business and our customers. They’re very happy with the new SSO environment , the new LAF, and the performance of the site. Of course, it’s not all roses. No matter what, there are always going to be people that don’t like the layout or the color scheme, etc. By and large though, customers are happy and the business is happy. Q: Can you describe the impressions about the site before and after the project within Qualcomm?A: Before the project, the site worked and people were using it, but most people were not happy with it. It was slow and tended to be a bit tempermental, for example a user would perform a transaction and the system would throw and unexpected error. The user could back up and retry the steps and things would work fine, so why didn’t work the first time?. From a UI perspective, we’d hear comments like it looked like it was built by a high school student.  Vince Casarez & Gourav Goyal, Keste Q: Did you run into any obstacles when implementing the solution?A: It's interesting some people call them "obstacles" on this project we just called them "dependencies".  There were both technical and business related dependencies that we had to work out. Mike points out the SSO dependencies and the coordination and synchronization between the teams to have a seamless login experience and a seamless end user experience.  There was also a set of dependencies on the User Acceptance testing to make sure that everyone understood the use cases for how the system would be used.  With a branching into a new market and trying to match a simple user experience as many consumer sites have today, there was always a tendency for the team members to provide their suggestions on how things could be simpler.  But with all the work up front on the user design and getting the business driving this set of experiences, this minimized the downstream suggestions that tend to distract a team.  In this case, all the work up front allowed us to enumerate the "dependencies" and keep the distractions to a minimum. Q: Was there a lot of custom work that needed to be done for this particular solution?A: The focus for this particular solution was really on the custom processes. The interesting thing is that with the data flows and the integration with applications, there are some pre-built integrations, but realistically for the process flow, we had to build those. The framework and tooling we used made things easier so we didn’t have to implement core functionality, like transitioning from screen to screen or from flow to flow. The design feature of Task Flows really helped speed the development and keep the component infrastructure in line with the dynamic processes.  Task flows and other elements like Skins are core to the infrastructure or technology stack of Oracle. This then allowed the team to center the project focus around the business flows and use cases to meet the core requirements and keep the project on time. Q: What do you think were the keys to success for rolling out WebCenter?A:  The 5 main keys to success were: 1) Sponsorship from the whole organization around this project from senior executive agreement, business owners driving functionality, and IT development alignment; 2) Upfront design planning and use case definition to clearly define the project scope and requirements; 3) Focussed development and project management aligned with the top level goals and drivers; 4) User acceptance and usability testing along the way to identify potential issues and direct resolution of the issues;  and 5) Constant prioritization of the issues for development to fix by the business.  It also helps to have great team chemistry and really smart people working on the project. If you missed the webcast, be sure to catch the replay to see a live demonstration of WebCenter in action!  Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter from Oracle WebCenter

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• Simplifying Human Capital Management with Mobile Applications

  - by HCM-Oracle

  By Aaron Green If you're starting to think 'mobility' is a recurring theme in your reading, you'd be right. For those who haven't started to build organisational capabilities to leverage it, it's fair to say you're late to the party. The good news: better late than never. Research firm eMarketer says the worldwide smartphone audience will total 1.75 billion this year, while communications technology and services provider Ericsson suggests smartphones will triple to 5.6 billion globally by 2019. It should be no surprise, smart phone adoption is reaching the farthest corners of the globe; the subsequent impact of enterprise applications enabled by these devices is driving business performance improvement and will continue to do so. Companies using advanced workforce analytics can add significantly to the bottom line, while impacting customer satisfaction, quality and productivity. It's a statement that makes most business leaders sit forward in their chairs. Achieving these three standards is like sipping The Golden Elixir for the business world. No-one would argue their importance. So what are 'advanced workforce analytics?' Simply, they're unprecedented access to workforce trends and performance markers. Many are made possible by a mobile world and the enterprise applications that come with it on smart devices. Some refer to it as 'the consumerisation of IT'. As this phenomenon has matured and become more widely appreciated it has impacted the spectrum of functional units within an enterprise differently, but powerfully. Whether it's sales, HR, marketing, IT, or operations, all have benefited from a more mobile approach. It has been the catalyst for improvement in, and management of, the employee experience. The net result of which is happier customers. The obvious benefits but the lesser realised impact Most people understand that mobility allows for greater efficiency and productivity, collaboration and flexibility, but how that translates into business outcomes within the various functional groups is lesser known. In actuality mobility has helped galvanise partnerships between cross-functional groups within the enterprise. Where in some quarters it was once feared mobility could fragment a workforce, its rallying cry of support is coming from what you might describe as an unlikely source - HR. As the bedrock of an enterprise, it is conceivable HR might contemplate the possible negative impact of a mobile workforce that no-longer sits in an office, at the same desks every day. After all, who would know what they were doing or saying? How would they collaborate? It's reasonable to see why HR might have a legitimate claim to try and retain as much 'perceived control' as possible. The reality however is mobility has emancipated human capital and its management. Mobility and enterprise applications are expediting decision making. Google calls it Zero Moment of Truth, or ZMOT. It enables smoother operation and can contribute to faster growth. From a collaborative perspective, with the growing use of enterprise social media, which in many cases is being driven by HR, workforce planning and the tangible impact of change is much easier to map. This in turn provides a platform from which individuals and teams can thrive. With more agility and ability to anticipate, staff satisfaction and retention is higher, and real time feedback constant. The management team can save time, energy and costs with more accurate data, which is then intelligently applied across the workforce to truly engage with staff, customers and partners. From a human capital management (HCM) perspective, mobility can help you close the loop on true talent management. It can enhance what managers can offer and what employees can provide in return. It can create nested relationships and powerful partnerships. IT and HR - partners and stewards of mobility One effect of enterprise mobility is an evolution in the nature of the relationship between HR and IT from one of service provision to partnership. The reason for the dynamic shift is largely due to the 'bring your own device' (BYOD) movement, which is transitioning to a 'bring your own application' (BYOA) scenario. As enterprise technology has in some ways reverse-engineered its solutions to help manage this situation, the partnership between IT (the functional owner) and HR (the strategic enabler) is deeply entrenched. And it has to be. The CIO and the HR leader are faced with compliance and regulatory issues and concerns around information security and personal privacy on a daily basis, complicated by global reach and varied domestic legislation. There are tens of thousands of new mobile apps entering the market each month and, unlike many consumer applications which get downloaded but are often never opened again after initial perusal, enterprise applications are being relied upon by functional groups, not least by HR to enhance people management. It requires a systematic approach across all applications in use within the enterprise in order to ensure they're used to best effect. No turning back, and no desire to With real time analytics on performance and the ability for immediate feedback, there is no turning back for managers. In my experience with Oracle, our customers' operational efficiency is at record levels. It's clear as a result of the combination of individual KPIs and organisational goals, CIOs have been able to give HR leaders the ability to build predictive models that feed into an enterprise organisations' evolving strategy. It also helps them ensure regulatory compliance much more easily. Once an arduous task, with mobile enabled automation and quality data, compliance is simpler. Their world has changed for the better. For the CIO, mobility also assists them to optimise performance. While it doesn't come without challenges, mobile-enabled applications and the native experience users have with them means employees don't need high-level technical expertise to train users. It reduces the training and engagement required from the IT team so they can focus on other things that deliver value to the bottom line; all the while lowering the cost of assets and related maintenance work by simplifying processes. Rewards of a mobile enterprise outweigh risks With mobile tools allowing us to increasingly integrate our personal and professional lives, terms like "office hours" are becoming irrelevant, so work/life balance is a cultural must. Enterprises are expected to offer tools that enable workers to access information from anywhere, at any time, from any device. Employees want simplicity and convenience but it doesn't stop at private enterprise. This is a societal shift. Governments, which traditionally have been known to be slower to adopt newer technology, are also offering support for local businesses to go mobile. Several state government websites have advice on how to create mobile apps and more. And as recently as last week the Victorian Minister for Technology Gordon Rich-Phillips unveiled his State government's ICT roadmap for the next two years, which details an increased use of the public cloud, as well as mobile communications, and improved access to online data-sets. Tech giants are investing significantly in solutions designed to simplify mobile deployment and enablement. The mobility trend is creating a wave of change in the industry and driving transformation in the enterprise. If you're not on that wave, the business risk continues to rise as your competitiveness drops. Aaron is the Vice President of HCM Strategy at Oracle Corporation where he is responsible for researching and identifying emerging trends in the practice of Human Resources and works to deliver industry-leading technology solutions. Other responsibilities include, ownership of Oracle's innovative HCM solutions across JAPAC and enabling organisations to transform and modernise their workforce tools. Follow him on Twitter @aaronjgreen

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• Delight and Excite

  - by Applications User Experience

  Mick McGee, CEO & President, EchoUser Editor’s Note: EchoUser is a User Experience design firm in San Francisco and a member of the Oracle Usability Advisory Board. Mick and his staff regularly consult on Oracle Applications UX projects. Being part of a user experience design firm, we have the luxury of working with a lot of great people across many great companies. We get to help people solve their problems.  At least we used to. The basic design challenge is still the same; however, the goal is not necessarily to solve “problems” anymore; it is, “I want our products to delight and excite!” The question for us as UX professionals is how to design to those goals, and then how to assess them from a usability perspective. I’m not sure where I first heard “delight and excite” (A book? blog post? Facebook  status? Steve Jobs quote?), but now I hear these listed as user experience goals all the time. In particular, somewhat paradoxically, I routinely hear them in enterprise software conversations. And when asking these same enterprise companies what will make the project successful, we very often hear, “Make it like Apple.” In past days, it was “make it like Yahoo (or Amazon or Google“) but now Apple is the common benchmark. Steve Jobs and Apple were not secrets, but with Jobs’ passing and Apple becoming the world’s most valuable company in the last year, the impact of great design and experience is suddenly very widespread. In particular, users’ expectations have gone way up. Being an enterprise company is no shield to the general expectations that users now have, for all products. Designing a “Minimum Viable Product” The user experience challenge has historically been, to echo the words of Eric Ries (author of Lean Startup) , to create a “minimum viable product”: the proverbial, “make it good enough”. But, in our profession, the “minimum viable” part of that phrase has oftentimes, unfortunately, referred to the design and user experience. Technology typically dominated the focus of the biggest, most successful companies. Few have had the laser focus of Apple to also create and sell design and user experience alongside great technology. But now that Apple is the most valuable company in the world, copying their success is a common undertaking. Great design is now a premium offering that everyone wants, from the one-person startup to the largest companies, consumer and enterprise. This emerging business paradigm will have significant impact across the user experience design process and profession. One area that particularly interests me is, how are we going to evaluate these new emerging “delight and excite” experiences, which are further customized to each particular domain? How to Measure “Delight and Excite” Traditional usability measures of task completion rate, assists, time, and errors are still extremely useful in many situations; however, they are too blunt to offer much insight into emerging experiences “Satisfaction” is usually assessed in user testing, in roughly equivalent importance to the above objective metrics. Various surveys and scales have provided ways to measure satisfying UX, with whatever questions they include. However, to meet the demands of new business goals and keep users at the center of design and development processes, we have to explore new methods to better capture custom-experience goals and emotion-driven user responses. We have had success assessing custom experiences, including “delight and excite”, by employing a variety of user testing methods that tend to combine formative and summative techniques (formative being focused more on identifying usability issues and ways to improve design, and summative focused more on metrics). Our most successful tool has been one we’ve been using for a long time, Magnitude Estimation Technique (MET). But it’s not necessarily about MET as a measure, rather how it is created. Caption: For one client, EchoUser did two rounds of testing.  Each test was a mix of performing representative tasks and gathering qualitative impressions. Each user participated in an in-person moderated 1-on-1 session for 1 hour, using a testing set-up where they held the phone. The primary goal was to identify usability issues and recommend design improvements. MET is based on a definition of the desired experience, which users will then use to rate items of interest (usually tasks in a usability test). In other words, a custom experience definition needs to be created. This can then be used to measure satisfaction in accomplishing tasks; “delight and excite”; or anything else from strategic goals, user demands, or elsewhere. For reference, our standard MET definition in usability testing is: “User experience is your perception of how easy to use, well designed and productive an interface is to complete tasks.” Articulating the User Experience We’ve helped construct experience definitions for several clients to better match their business goals. One example is a modification of the above that was needed for a company that makes medical-related products: “User experience is your perception of how easy to use, well-designed, productive and safe an interface is for conducting tasks. ‘Safe’ is how free an environment (including devices, software, facilities, people, etc.) is from danger, risk, and injury.” Another example is from a company that is pushing hard to incorporate “delight” into their enterprise business line: “User experience is your perception of a product’s ease of use and learning, satisfaction and delight in design, and ability to accomplish objectives.” I find the last one particularly compelling in that there is little that identifies the experience as being for a highly technical enterprise application. That definition could easily be applied to any number of consumer products. We have gone further than the above, including “sexy” and “cool” where decision-makers insisted they were part of the desired experience. We also applied it to completely different experiences where the “interface” was, for example, riding public transit, the “tasks” were train rides, and we followed the participants through the train-riding journey and rated various aspects accordingly: “A good public transportation experience is a cost-effective way of reliably, conveniently, and safely getting me to my intended destination on time.” To construct these definitions, we’ve employed both bottom-up and top-down approaches, depending on circumstances. For bottom-up, user inputs help dictate the terms that best fit the desired experience (usually by way of cluster and factor analysis). Top-down depends on strategic, visionary goals expressed by upper management that we then attempt to integrate into product development (e.g., “delight and excite”). We like a combination of both approaches to push the innovation envelope, but still be mindful of current user concerns. Hopefully the idea of crafting your own custom experience, and a way to measure it, can provide you with some ideas how you can adapt your user experience needs to whatever company you are in. Whether product-development or service-oriented, nearly every company is ultimately providing a user experience. The Bottom Line Creating great experiences may have been popularized by Steve Jobs and Apple, but I’ll be honest, it’s a good feeling to be moving from “good enough” to “delight and excite,” despite the challenge that entails. In fact, it’s because of that challenge that we will expand what we do as UX professionals to help deliver and assess those experiences. I’m excited to see how we, Oracle, and the rest of the industry will live up to that challenge.

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• At times, you need to hire a professional.

  - by Phil Factor

  After months of increasingly demanding toil, the development team I belonged to was told that the project was to be canned and the whole team would be fired.  I’d been brought into the team as an expert in the data implications of a business re-engineering of a major financial institution. Nowadays, you’d call me a data architect, I suppose.  I’d spent a happy year being paid consultancy fees solving a succession of interesting problems until the point when the company lost is nerve, and closed the entire initiative. The IT industry was in one of its characteristic mood-swings downwards.  After the announcement, we met in the canteen. A few developers had scented the smell of death around the project already hand had been applying unsuccessfully for jobs. There was a sense of doom in the mass of dishevelled and bleary-eyed developers. After giving vent to anger and despair, talk turned to getting new employment. It was then that I perked up. I’m not an obvious choice to give advice on getting, or passing,  IT interviews. I reckon I’ve failed most of the job interviews I’ve ever attended. I once even failed an interview for a job I’d already been doing perfectly well for a year. The jobs I’ve got have mostly been from personal recommendation. Paradoxically though, from years as a manager trying to recruit good staff, I know a lot about what IT managers are looking for.  I gave an impassioned speech outlining the important factors in getting to an interview.  The most important thing, certainly in my time at work is the quality of the résumé or CV. I can’t even guess the huge number of CVs (résumés) I’ve read through, scanning for candidates worth interviewing.  Many IT Developers find it impossible to describe their  career succinctly on two sides of paper.  They leave chunks of their life out (were they in prison?), get immersed in detail, put in irrelevancies, describe what was going on at work rather than what they themselves did, exaggerate their importance, criticize their previous employers, aren’t  aware of the important aspects of a role to a potential employer, suffer from shyness and modesty,  and lack any sort of organized perspective of their work. There are many ways of failing to write a decent CV. Many developers suffer from the delusion that their worth can be recognized purely from the code that they write, and shy away from anything that seems like self-aggrandizement. No.  A resume must make a good impression, which means presenting the facts about yourself in a clear and positive way. You can’t do it yourself. Why not have your resume professionally written? A good professional CV Writer will know the qualities being looked for in a CV and interrogate you to winkle them out. Their job is to make order and sense out of a confused career, to summarize in one page a mass of detail that presents to any recruiter the information that’s wanted. To stand back and describe an accurate summary of your skills, and work-experiences dispassionately, without rancor, pity or modesty. You are no more capable of producing an objective documentation of your career than you are of taking your own appendix out.  My next recommendation was more controversial. This is to have a professional image overhaul, or makeover, followed by a professionally-taken photo portrait. I discovered this by accident. It is normal for IT professionals to face impossible deadlines and long working hours by looking more and more like something that had recently blocked a sink. Whilst working in IT, and in a state of personal dishevelment, I’d been offered the role in a high-powered amateur production of an old ex- Broadway show, purely for my singing voice. I was supposed to be the presentable star. When the production team saw me, the air was thick with tension and despair. I was dragged kicking and protesting through a succession of desperate grooming, scrubbing, dressing, dieting. I emerged feeling like “That jewelled mass of millinery, That oiled and curled Assyrian bull, Smelling of musk and of insolence.” (Tennyson Maud; A Monodrama (1855) Section v1 stanza 6) I was then photographed by a professional stage photographer.  When the photographs were delivered, I was amazed. It wasn’t me, but it looked somehow respectable, confident, trustworthy.   A while later, when the show had ended, I took the photos, and used them for work. They went with the CV to job applications. It did the trick better than I could ever imagine.  My views went down big with the developers. Old rivalries were put immediately to one side. We voted, with a show of hands, to devote our energies for the entire notice period to getting employable. We had a team sourcing the CV Writer,  a team organising the make-overs and photographer, and a third team arranging  mock interviews. A fourth team determined the best websites and agencies for recruitment, with the help of friends in the trade.  Because there were around thirty developers, we were in a good negotiating position.  Of the three CV Writers we found who lived locally, one proved exceptional. She was an ex-journalist with an eye to detail, and years of experience in manipulating language. We tried her skills out on a developer who seemed a hopeless case, and he was called to interview within a week.  I was surprised, too, how many companies were experts at image makeovers. Within the month, we all looked like those weird slick  people in the ‘Office-tagged’ stock photographs who stare keenly and interestedly at PowerPoint slides in sleek chromium-plated high-rise offices. The portraits we used still adorn the entries of many of my ex-colleagues in LinkedIn. After a months’ worth of mock interviews, and technical Q&A, our stutters, hesitations, evasions and periphrastic circumlocutions were all gone.  There is little more to relate. With the résumés or CVs, mugshots, and schooling in how to pass interviews, we’d all got new and better-paid jobs well  before our month’s notice was ended. Whilst normally, an IT team under the axe is a sad and depressed place to belong to, this wonderful group of people had proved the power of organized group action in turning the experience to advantage. It left us feeling slightly guilty that we were somehow cheating, but I guess we were merely leveling the playing-field.

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• Mauritius Software Craftsmanship Community

  There we go! I finally managed to push myself forward and pick up an old, actually too old, idea since I ever arrived here in Mauritius more than six years ago. I'm talking about a community for all kind of ICT connected people. In the past (back in Germany), I used to be involved in various community activities. For example, I was part of the Microsoft Community Leader/Influencer Program (CLIP) in Germany due to an FAQ on Visual FoxPro, actually Active FoxPro Pages (AFP) to be more precise. Then in 2003/2004 I addressed the responsible person of the dFPUG user group in Speyer in order to assist him in organising monthly user group meetings. Well, he handed over management completely, and attended our meetings regularly. Why did it take you so long? Well, I don't want to bother you with the details but short version is that I was too busy on either job (building up new companies) or private life (got married and we have two lovely children, eh 'monsters') or even both. But now is the time where I was starting to look for new fields given the fact that I gained some spare time. My businesses are up and running, the kids are in school, and I am finally in a position where I can commit myself again to community activities. And I love to do that! Why a new user group? Good question... And 'easy' to answer. Since back in 2007 I did my usual research, eh Google searches, to see whether there existing user groups in Mauritius and in which field of interest. And yes, there are! If I recall this correctly, then there are communities for PHP, Drupal, Python (just recently), Oracle, and Linux (which used to be even two). But... either they do not exist anymore, they are dormant, or there is only a low heart-beat, frankly speaking. And yes, I went to meetings of the Linux User Group Meta (Mauritius) back in 2010/2011 and just recently. I really like the setup and the way the LUGM is organised. It's just that I have a slightly different point of view on how a user group or community should organise itself and how to approach future members. Don't get me wrong, I'm not criticizing others doing a very good job, I'm only saying that I'd like to do it differently. The last meeting of the LUGM was awesome; read my feedback about it. Ok, so what's up with 'Mauritius Software Craftsmanship Community' or short: MSCC? As I've already written in my article on 'Communities - The importance of exchange and discussion' I think it is essential in a world of IT to stay 'connected' with a good number of other people in the same field. There is so much dynamic and every day's news that it is almost impossible to keep on track with all of them. The MSCC is going to provide a common platform to exchange experience and share knowledge between each other. You might be a newbie and want to know what to expect working as a software developer, or as a database administrator, or maybe as an IT systems administrator, or you're an experienced geek that loves to share your ideas or solutions that you implemented to solve a specific problem, or you're the business (or HR) guy that is looking for 'fresh' blood to enforce your existing team. Or... you're just interested and you'd like to communicate with like-minded people. Meetup of 26.06.2013 @ L'arabica: Of course there are laptops around. Free WiFi, power outlet, coffee, code and Linux in one go. The MSCC is technology-agnostic and spans an umbrella over any kind of technology. Simply because you can't ignore other technologies anymore in a connected IT world as we have. A front-end developer for iOS applications should have the chance to connect with a Python back-end coder and eventually with a DBA for MySQL or PostgreSQL and exchange their experience. Furthermore, I'm a huge fan of cross-platform development, and it is very pleasant to have pure Web developers - with all that HTML5, CSS3, JavaScript and JS libraries stuff - and passionate C# or Java coders at the same table. This diversity of knowledge can assist and boost your personal situation. And last but not least, there are projects and open positions 'flying' around... People might like to hear others opinion about an employer or get new impulses on how to tackle down an issue at their workspace, etc. This is about community. And that's how I see the MSCC in general - free of any limitations be it by programming language or technology. Having the chance to exchange experience and to discuss certain aspects of technology saves you time and money, and it's a pleasure to enjoy. Compared to dusty books and remote online resources. It's human! Organising meetups (meetings, get-together, gatherings - you name it!) As of writing this article, the MSCC is currently meeting every Wednesday for the weekly 'Code & Coffee' session at various locations (suggestions are welcome!) in Mauritius. This might change in the future eventually but especially at the beginning I think it is very important to create awareness in the Mauritian IT world. Yes, we are here! Come and join us! ;-) The MSCC's main online presence is located at Meetup.com because it allows me to handle the organisation of events and meeting appointments very easily, and any member can have a look who else is involved so that an exchange of contacts is given at any time. In combination with the other entities (G+ Communities, FB Pages or in Groups) I advertise and manage all future activities here: Mauritius Software Craftsmanship Community This is a community for those who care and are proud of what they do. For those developers, regardless how experienced they are, who want to improve and master their craft. This is a community for those who believe that being average is just not good enough. I know, there are not many 'craftsmen' yet but it's a start... Let's see how it looks like by the end of the year. There are free smartphone apps for Android and iOS from Meetup.com that allow you to keep track of meetings and to stay informed on latest updates. And last but not least, there is a Trello workspace to collect and share ideas and provide downloads of slides, etc. Trello is also available as free smartphone app. Sharing is caring! As mentioned, the #MSCC is present in various social media networks in order to cover as many people as possible here in Mauritius. Following is an overview of the current networks: Twitter - Latest updates and quickies Google+ - Community channel Facebook - Community Page LinkedIn - Community Group Trello - Collaboration workspace to share and develop ideas Hopefully, this covers the majority of computer-related people in Mauritius. Please spread the word about the #MSCC between your colleagues, your friends and other interested 'geeks'. Your future looks bright Running and participating in a user group or any kind of community usually provides quite a number of advantages for anyone. On the one side it is very joyful for me to organise appointments and get in touch with people that might be interested to present a little demo of their projects or their recent problems they had to tackle down, and on the other side there are lots of companies that have various support programs or sponsorships especially tailored for user groups. At the moment, I already have a couple of gimmicks that I would like to hand out in small contests or raffles during one of the upcoming meetings, and as said, companies provide all kind of goodies, books free of charge, or sometimes even licenses for communities. Meeting other software developers or IT guys also opens up your point of view on the local market and there might be interesting projects or job offers available, too. A community like the Mauritius Software Craftsmanship Community is great for freelancers, self-employed, students and of course employees. Meetings will be organised on a regular basis, and I'm open to all kind of suggestions from you. Please leave a comment here in blog or join the conversations in the above mentioned social networks. Let's get this community up and running, my fellow Mauritians! Recent updates The MSCC is now officially participating in the O'Reilly UK User Group programm and we are allowed to request review or recension copies of recent titles. Additionally, we have a discount code for any books or ebooks that you might like to order on shop.oreilly.com. More applications for user group sponsorship programms are pending and I'm looking forward to a couple of announcement very soon. And... we need some kind of 'corporate identity' - Over at the MSCC website there is a call for action (or better said a contest with prizes) to create a unique design for the MSCC. This would include a decent colour palette, a logo, graphical banners for Meetup, Google+, Facebook, LinkedIn, etc. and of course badges for our craftsmen to add to their personal blogs and websites. Please spread the word and contribute. Thanks!

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• Silverlight 4 Training Kit

  - by ScottGu

  We recently released a new free Silverlight 4 Training Kit that walks you through building business applications with Silverlight 4.  You can browse the training kit online or alternatively download an entire offline version of the training kit.  The training material is structured on teaching how to use the new Silverlight 4 features to build an end to end business application. The training kit includes 8 modules, 25 videos, and several hands on labs. Below is a breakdown and links to all of the content. [In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu] Module 1: Introduction Click here to watch this module. In this video John Papa and Ian Griffiths discuss the key areas that the Building Business Applications with Silverlight 4 course focuses on. This module is the overview of the course and covers many key scenarios that are faced when building business applications, and how Silverlight can help address them. Module 2: WCF RIA Services Click here to explore this module. In this lab, you will create a web site for managing conferences that will be the basis for the other labs in this course. Don’t worry if you don’t complete a particular lab in the series – all lab manual instructions are accompanied by completed solutions, so you can either build your own solution from start to finish, or dive straight in at any point using the solutions provided as a starting point. In this lab you will learn how to set up WCF RIA Services, create bindings to the domain context, filter using the domain data source, and create domain service queries. Online Link Download Source Download Lab Document Videos Module 2.1 - WCF RIA Services Ian Griffiths sets up the Entity Framework and WCF RIA Services for the sample Event Manager application for the course. He covers how to set up the services, how the Domain Services work and the role that the DomainContext plays in the sample application. He also reviews the metadata classes and integrating the navigation framework. Module 2.2 – Using WCF RIA Services to Edit Entities Ian Griffiths discusses how he adds the ability to edit and create individual entities with the features built into WCF RIA Services into the sample Event Manager application. He covers data binding fundamentals, IQueryable, LINQ, the DomainDataSource, navigation to a single entity using the navigation framework, and how to use the Visual Studio designer to do much of the work . Module 2.3 – Showing Master/Details Records Using WCF RIA Services Ian Griffiths reviews how to display master/detail records for the sample Event Manager application using WCF RIA Services. He covers how to use the Include attribute to indicate which elements to serialize back to the client. Ian also demonstrates how to use the Data Sources window in the designer to add and bind controls to specific data elements. He wraps up by showing how to create custom services to the Domain Services. Module 3 – Authentication, Validation, MVVM, Commands, Implicit Styles and RichTextBox Click here to visit this module. This lab demonstrates how to build a login screen, integrate ASP.NET authentication, and perform validation on data elements. Model-View-ViewModel (MVVM) is introduced and used in this lab as a pattern to help separate the UI and business logic. You will also learn how to use implicit styling and the new RichTextBox control. Online Link Download Source Download Lab Document Videos Module 3.1 – Authentication Ian Griffiths covers how to integrate a login screen and authentication into the sample Event Manager application. Ian shows how to use the ASP.NET authentication and integrate it into WCF RIA Services and the Silverlight presentation layer. Module 3.2 – MVVM Ian Griffiths covers how to Model-View-ViewModel (MVVM) patterns into the sample Event Manager application. He discusses why MVVM exists, what separated presentation means, and why it is important. He shows how to connect the View to the ViewModel, why data binding is important in this symbiosis, and how everything fits together in the overall application. Module 3.3 –Validation Ian Griffiths discusses how validation of user input can be integrated into the sample Event Manager application. He demonstrates how to use the DataAnnotations, the INotifyDataErrorInfo interface, binding markup extensions, and WCF RIA Services in concert to achieve great validation in the sample application. He discusses how this technique allows for property level validation, entity level validation, and asynchronous server side validation. Module 3.4 – Implicit Styles Ian Griffiths discusses how why implicit styles are important and how they can be integrated into the sample Event Manager application. He shows how implicit styles defined in a resource dictionary can be applied to all elements of a particular kind throughout the application. Module 3.5 – RichTextBox Ian Griffiths discusses how the new RichTextBox control and it can be integrated into the sample Event Manager application. He demonstrates how the RichTextBox can provide editing for the event information and how it can display the rich text for selection and copying. Module 4 – User Profiles, Drop Targets, Webcam and Clipboard Click here to visit this module. This lab builds new features into the sample application to take the user's photo. It teaches you how to use the webcam to capture an image, use Silverlight as a drop target, and take advantage of programmatic access to the clipboard. Link Download Source Download Lab Document Videos Module 4.1 – Webcam Ian Griffiths demonstrates how the webcam adds value to the sample Event Manager application by capturing an image of the attendee. He discusses the VideoCaptureDevice, the CaptureDviceConfiguration, and the CaptureSource classes and how they allow audio and video to be captured so you can grab an image from the capture device and save it. Module 4.2 - Drag and Drop in Silverlight Ian Griffiths demonstrates how to capture and handle the Drop in the sample Event Manager application so the user can drag a photo from a file and drop it into the application. Ian reviews the AllowDrop property, the Drop event, how to access the file that can be dropped, and the other drag related events. He also reviews how to make this work across browsers and the challenges for this. Module 5 – Schedule Planner and Right Mouse Click Click here to visit this module. This lab builds on the application to allow grouping in the DataGrid and implement right mouse click features to add context menu support. Link Download Source Download Lab Document Videos Module 5.1 – Grouping and Binding Ian Griffiths demonstrates how to use the grouping features for data binding in the DataGrid and how it applies to the sample Event Manager application. He reviews the role of the CollectionViewSource in grouping, customizing the templates for headers, and how to work with grouping with ItemsControls. Module 5.2 – Layout Visual States Ian Griffiths demonstrates how to use the Fluid UI animation support for visual states in the ListBox control DataGrid and how it applies to the sample Event Manager application. He reviews the 3 visual states of BeforeLoaded, AfterLoaded, and BeforeUnloaded. Module 5.3 – Right Mouse Click Ian Griffiths demonstrates how to add support for handling the right mouse button click event to display a context menu for the Event Manager application. He demonstrates how to handle the event, show a custom context menu control, and integrate it into the scheduling portion of the application. Module 6 – Printing the Schedule Click here to visit this module. This lab teaches how to use the new printing features in Silverlight 4. The lab walks through the PrintDocument class and the ViewBox control, while showing how to print multiple pages of content using them. Link Download Source Download Lab Document Videos Module 6.1 – Printing and the Viewbox Ian Griffiths demonstrates how to add the ability to print the schedule to the sample Event Manager application. He walks through the importance of the PrintDocument class and its members. He also shows how to handle printing the visual tree and how the ViewBox control can help. Module 6.2 – Multi Page Printing Ian Griffiths expands on his printing discussion by showing how to handle printing multiple pages of content for the sample Event Manager application. He shows how to paginate the content and points out various tips to keep in mind when determining the printable area. Module 7 – Running the Event Dashboard Out of Browser Click here to visit this module. This lab builds a dashboard for the sample application while explaining the fundamentals of the out of browser features, how to handle authentication, displaying notifications (toasts), and how to use native integration to use COM Interop with Silverlight. Link Download Source Download Lab Document Videos Module 7.1 – Out of Browser Ian Griffiths discusses the role of an Out of Browser application for administrators to manage the events and users in the sample Event Manager application. He discusses several reasons why out of browser applications may better suit your needs including custom chrome, toasts, window placement, cross domain access, and file access. He demonstrates the basic technique to take your application and make it work out of browser using the tools. Module 7.2 – NotificationWindow (Toasts) for Elevated Trust Out of Browser Applications Ian Griffiths discusses the how toasts can be used in the sample Event Manager application to show information that may require the user's attention. Ian covers how to create a toast using the NotificationWindow, security implications, and how to make the toast appear as needed. Module 7.3 – Out of Browser Window Placement Ian Griffiths discusses the how to manage the window positioning when building an out of browser application, handling the windows state, and controlling and handling activation of the window. Module 7.4 – Out of Browser Elevated Trust Application Overview Ian Griffiths discusses the implications of creating trusted out of browser application for the Event Manager sample application. He reviews why you might want to use elevated trust, what features is opens to you, and how to take advantage of them. Topics Ian covers include the dynamic keyword in C# 4, the AutomationFactory class, the API to check if you are in a trusted application, and communicating with Excel. Module 8 – Advanced Out of Browser and MEF Click here to visit this module. This hands-on lab walks through the creation of a trusted out of browser application and the new functionality that comes with that. You will learn to use COM Automation, handle the window closing event, set custom window chrome, digitally sign your Silverlight out of browser trusted application, create a silent install option, and take advantage of MEF. Link Download Source Download Lab Document Videos Module 8.1 – Custom Window Chrome for Elevated Trust Out of Browser Applications Ian Griffiths discusses how to replace the standard operating system window chrome with customized chrome for an elevated trusted out of browser application. He covers how it is important to handle close, resize, minimize, and maximize events. Ian mentions that the tooling was not ready when he shot this video, but the good news is that the tooling now supports setting the custom chrome directly from the property page for the Silverlight application. Module 8.2 – Window Closing Event for Out of Browser Applications Ian Griffiths discusses the WindowClosing event and how to handle and optionally cancel the event. Module 8.3 – Silent Install of Out of Browser Applications Ian Griffiths discusses how to use the SLLauncher executable to install an out of browser application. He discusses the optional command line switches that can be set including how the emulate switch can help you emulate the install process. Ian also shows how to setup a shortcut for the application and tell the application where it should look for future updates online. Module 8.4 – Digitally Signing Out of Browser Application Ian Griffiths discusses how and why to digitally sign an out of browser application using the signtool program. He covers what trusted certificates are, the implications of signing (or not signing), and the effect on the user experience. Module 8.5 – The Value of MEF with Silverlight Ian Griffiths discusses what MEF is, how your application can benefit from it, and the fundamental features it puts at your disposal. He covers the 3 step import, export and compose process as well as how to dynamically import XAP files using MEF. Summary As you can probably tell from the long list above – this series contains a ton of great content, and hopefully provides a nice end-to-end walkthrough that helps explain how to take advantage of Silverlight 4 (and all its new features).  Hope this helps, Scott

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• SQL Server and Hyper-V Dynamic Memory - Part 1

  - by SQLOS Team

  SQL and Dynamic Memory Blog Post Series   Hyper-V Dynamic Memory is a new feature in Windows Server 2008 R2 SP1 that allows the memory assigned to guest virtual machines to vary according to demand. Using this feature with SQL Server is supported, but how well does it work in an environment where available memory can vary dynamically, especially since SQL Server likes memory, and is not very eager to let go of it? The next three posts will look at this question in detail. In Part 1 Serdar Sutay, a program manager in the Windows Hyper-V team, introduces Dynamic Memory with an overview of the basic architecture, configuration and monitoring concepts. In subsequent parts we will look at SQL Server memory handling, and develop some guidelines on using SQL Server with Dynamic Memory.   Part 1: Dynamic Memory Introduction   In virtualized environments memory is often the bottleneck for reaching higher VM densities. In Windows Server 2008 R2 SP1 Hyper-V introduced a new feature “Dynamic Memory” to improve VM densities on Hyper-V hosts. Dynamic Memory increases the memory utilization in virtualized environments by enabling VM memory to be changed dynamically when the VM is running.   This brings up the question of how to utilize this feature with SQL Server VMs as SQL Server performance is very sensitive to the memory being used. In the next three posts we’ll discuss the internals of Dynamic Memory, SQL Server Memory Management and how to use Dynamic Memory with SQL Server VMs.   Memory Utilization Efficiency in Virtualized Environments   The primary reason memory is usually the bottleneck for higher VM densities is that users tend to be generous when assigning memory to their VMs. Here are some memory sizing practices we’ve heard from customers:   ·         I assign 4 GB of memory to my VMs. I don’t know if all of it is being used by the applications but no one complains. ·         I take the minimum system requirements and add 50% more. ·         I go with the recommendations provided by my software vendor.   In reality correctly sizing a virtual machine requires significant effort to monitor the memory usage of the applications. Since this is not done in most environments, VMs are usually over-provisioned in terms of memory. In other words, a SQL Server VM that is assigned 4 GB of memory may not need to use 4 GB.   How does Dynamic Memory help?   Dynamic Memory improves the memory utilization by removing the requirement to determine the memory need for an application. Hyper-V determines the memory needed by applications in the VM by evaluating the memory usage information in the guest with Dynamic Memory. VMs can start with a small amount of memory and they can be assigned more memory dynamically based on the workload of applications running inside.   Overview of Dynamic Memory Concepts   ·         Startup Memory: Startup Memory is the starting amount of memory when Dynamic Memory is enabled for a VM. Dynamic Memory will make sure that this amount of memory is always assigned to the VMs by default.   ·         Maximum Memory: Maximum Memory specifies the maximum amount of memory that a VM can grow to with Dynamic Memory. ·         Memory Demand: Memory Demand is the amount determined by Dynamic Memory as the memory needed by the applications in the VM. In Windows Server 2008 R2 SP1, this is equal to the total amount of committed memory of the VM. ·         Memory Buffer: Memory Buffer is the amount of memory assigned to the VMs in addition to their memory demand to satisfy immediate memory requirements and file cache needs.   Once Dynamic Memory is enabled for a VM, it will start with the “Startup Memory”. After the boot process Dynamic Memory will determine the “Memory Demand” of the VM. Based on this memory demand it will determine the amount of “Memory Buffer” that needs to be assigned to the VM. Dynamic Memory will assign the total of “Memory Demand” and “Memory Buffer” to the VM as long as this value is less than “Maximum Memory” and as long as physical memory is available on the host.   What happens when there is not enough physical memory available on the host?   Once there is not enough physical memory on the host to satisfy VM needs, Dynamic Memory will assign less than needed amount of memory to the VMs based on their importance. A concept known as “Memory Weight” is used to determine how much VMs should be penalized based on their needed amount of memory. “Memory Weight” is a configuration setting on the VM. It can be configured to be higher for the VMs with high performance requirements. Under high memory pressure on the host, the “Memory Weight” of the VMs are evaluated in a relative manner and the VMs with lower relative “Memory Weight” will be penalized more than the ones with higher “Memory Weight”.   Dynamic Memory Configuration   Based on these concepts “Startup Memory”, “Maximum Memory”, “Memory Buffer” and “Memory Weight” can be configured as shown below in Windows Server 2008 R2 SP1 Hyper-V Manager. Memory Demand is automatically calculated by Dynamic Memory once VMs start running.     Dynamic Memory Monitoring    In Windows Server 2008 R2 SP1, Hyper-V Manager displays the memory status of VMs in the following three columns:         ·         Assigned Memory represents the current physical memory assigned to the VM. In regular conditions this will be equal to the sum of “Memory Demand” and “Memory Buffer” assigned to the VM. When there is not enough memory on the host, this value can go below the Memory Demand determined for the VM. ·         Memory Demand displays the current “Memory Demand” determined for the VM. ·         Memory Status displays the current memory status of the VM. This column can represent three values for a VM: o   OK: In this condition the VM is assigned the total of Memory Demand and Memory Buffer it needs. o   Low: In this condition the VM is assigned all the Memory Demand and a certain percentage of the Memory Buffer it needs. o   Warning: In this condition the VM is assigned a lower memory than its Memory Demand. When VMs are running in this condition, it’s likely that they will exhibit performance problems due to internal paging happening in the VM.    So far so good! But how does it work with SQL Server?   SQL Server is aggressive in terms of memory usage for good reasons. This raises the question: How do SQL Server and Dynamic Memory work together? To understand the full story, we’ll first need to understand how SQL Server Memory Management works. This will be covered in our second post in “SQL and Dynamic Memory” series. Meanwhile if you want to dive deeper into Dynamic Memory you can check the below posts from the Windows Virtualization Team Blog:   http://blogs.technet.com/virtualization/archive/2010/03/18/dynamic-memory-coming-to-hyper-v.aspx   http://blogs.technet.com/virtualization/archive/2010/03/25/dynamic-memory-coming-to-hyper-v-part-2.aspx   http://blogs.technet.com/virtualization/archive/2010/04/07/dynamic-memory-coming-to-hyper-v-part-3.aspx   http://blogs.technet.com/b/virtualization/archive/2010/04/21/dynamic-memory-coming-to-hyper-v-part-4.aspx   http://blogs.technet.com/b/virtualization/archive/2010/05/20/dynamic-memory-coming-to-hyper-v-part-5.aspx   http://blogs.technet.com/b/virtualization/archive/2010/07/12/dynamic-memory-coming-to-hyper-v-part-6.aspx   - Serdar Sutay   Originally posted at http://blogs.msdn.com/b/sqlosteam/

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• SQL Server and Hyper-V Dynamic Memory - Part 1

  - by SQLOS Team

  SQL and Dynamic Memory Blog Post Series   Hyper-V Dynamic Memory is a new feature in Windows Server 2008 R2 SP1 that allows the memory assigned to guest virtual machines to vary according to demand. Using this feature with SQL Server is supported, but how well does it work in an environment where available memory can vary dynamically, especially since SQL Server likes memory, and is not very eager to let go of it? The next three posts will look at this question in detail. In Part 1 Serdar Sutay, a program manager in the Windows Hyper-V team, introduces Dynamic Memory with an overview of the basic architecture, configuration and monitoring concepts. In subsequent parts we will look at SQL Server memory handling, and develop some guidelines on using SQL Server with Dynamic Memory.   Part 1: Dynamic Memory Introduction   In virtualized environments memory is often the bottleneck for reaching higher VM densities. In Windows Server 2008 R2 SP1 Hyper-V introduced a new feature “Dynamic Memory” to improve VM densities on Hyper-V hosts. Dynamic Memory increases the memory utilization in virtualized environments by enabling VM memory to be changed dynamically when the VM is running.   This brings up the question of how to utilize this feature with SQL Server VMs as SQL Server performance is very sensitive to the memory being used. In the next three posts we’ll discuss the internals of Dynamic Memory, SQL Server Memory Management and how to use Dynamic Memory with SQL Server VMs.   Memory Utilization Efficiency in Virtualized Environments   The primary reason memory is usually the bottleneck for higher VM densities is that users tend to be generous when assigning memory to their VMs. Here are some memory sizing practices we’ve heard from customers:   ·         I assign 4 GB of memory to my VMs. I don’t know if all of it is being used by the applications but no one complains. ·         I take the minimum system requirements and add 50% more. ·         I go with the recommendations provided by my software vendor.   In reality correctly sizing a virtual machine requires significant effort to monitor the memory usage of the applications. Since this is not done in most environments, VMs are usually over-provisioned in terms of memory. In other words, a SQL Server VM that is assigned 4 GB of memory may not need to use 4 GB.   How does Dynamic Memory help?   Dynamic Memory improves the memory utilization by removing the requirement to determine the memory need for an application. Hyper-V determines the memory needed by applications in the VM by evaluating the memory usage information in the guest with Dynamic Memory. VMs can start with a small amount of memory and they can be assigned more memory dynamically based on the workload of applications running inside.   Overview of Dynamic Memory Concepts   ·         Startup Memory: Startup Memory is the starting amount of memory when Dynamic Memory is enabled for a VM. Dynamic Memory will make sure that this amount of memory is always assigned to the VMs by default.   ·         Maximum Memory: Maximum Memory specifies the maximum amount of memory that a VM can grow to with Dynamic Memory. ·         Memory Demand: Memory Demand is the amount determined by Dynamic Memory as the memory needed by the applications in the VM. In Windows Server 2008 R2 SP1, this is equal to the total amount of committed memory of the VM. ·         Memory Buffer: Memory Buffer is the amount of memory assigned to the VMs in addition to their memory demand to satisfy immediate memory requirements and file cache needs.   Once Dynamic Memory is enabled for a VM, it will start with the “Startup Memory”. After the boot process Dynamic Memory will determine the “Memory Demand” of the VM. Based on this memory demand it will determine the amount of “Memory Buffer” that needs to be assigned to the VM. Dynamic Memory will assign the total of “Memory Demand” and “Memory Buffer” to the VM as long as this value is less than “Maximum Memory” and as long as physical memory is available on the host.   What happens when there is not enough physical memory available on the host?   Once there is not enough physical memory on the host to satisfy VM needs, Dynamic Memory will assign less than needed amount of memory to the VMs based on their importance. A concept known as “Memory Weight” is used to determine how much VMs should be penalized based on their needed amount of memory. “Memory Weight” is a configuration setting on the VM. It can be configured to be higher for the VMs with high performance requirements. Under high memory pressure on the host, the “Memory Weight” of the VMs are evaluated in a relative manner and the VMs with lower relative “Memory Weight” will be penalized more than the ones with higher “Memory Weight”.   Dynamic Memory Configuration   Based on these concepts “Startup Memory”, “Maximum Memory”, “Memory Buffer” and “Memory Weight” can be configured as shown below in Windows Server 2008 R2 SP1 Hyper-V Manager. Memory Demand is automatically calculated by Dynamic Memory once VMs start running.     Dynamic Memory Monitoring    In Windows Server 2008 R2 SP1, Hyper-V Manager displays the memory status of VMs in the following three columns:         ·         Assigned Memory represents the current physical memory assigned to the VM. In regular conditions this will be equal to the sum of “Memory Demand” and “Memory Buffer” assigned to the VM. When there is not enough memory on the host, this value can go below the Memory Demand determined for the VM. ·         Memory Demand displays the current “Memory Demand” determined for the VM. ·         Memory Status displays the current memory status of the VM. This column can represent three values for a VM: o   OK: In this condition the VM is assigned the total of Memory Demand and Memory Buffer it needs. o   Low: In this condition the VM is assigned all the Memory Demand and a certain percentage of the Memory Buffer it needs. o   Warning: In this condition the VM is assigned a lower memory than its Memory Demand. When VMs are running in this condition, it’s likely that they will exhibit performance problems due to internal paging happening in the VM.    So far so good! But how does it work with SQL Server?   SQL Server is aggressive in terms of memory usage for good reasons. This raises the question: How do SQL Server and Dynamic Memory work together? To understand the full story, we’ll first need to understand how SQL Server Memory Management works. This will be covered in our second post in “SQL and Dynamic Memory” series. Meanwhile if you want to dive deeper into Dynamic Memory you can check the below posts from the Windows Virtualization Team Blog:   http://blogs.technet.com/virtualization/archive/2010/03/18/dynamic-memory-coming-to-hyper-v.aspx   http://blogs.technet.com/virtualization/archive/2010/03/25/dynamic-memory-coming-to-hyper-v-part-2.aspx   http://blogs.technet.com/virtualization/archive/2010/04/07/dynamic-memory-coming-to-hyper-v-part-3.aspx   http://blogs.technet.com/b/virtualization/archive/2010/04/21/dynamic-memory-coming-to-hyper-v-part-4.aspx   http://blogs.technet.com/b/virtualization/archive/2010/05/20/dynamic-memory-coming-to-hyper-v-part-5.aspx   http://blogs.technet.com/b/virtualization/archive/2010/07/12/dynamic-memory-coming-to-hyper-v-part-6.aspx   - Serdar Sutay   Originally posted at http://blogs.msdn.com/b/sqlosteam/

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• Your Day-by-Day Guide to Agile PLM at Oracle OpenWorld 2012

  - by Kerrie Foy

  This year’s Oracle OpenWorld conference is nearly here, and we’re all excited about what we have planned! With five days of activities and customer presenters from market leaders and top innovators like The Coca-Cola Company, Starbucks, JDSU, Facebook, GlobalFoundries, and more, this is an event you don't want to miss. I've compiled this day-by-day guide to help anyone keep track of all the “Product Lifecycle Management and Product Value Chain” sessions and activities at OpenWorld 2012, September 30 – October 4 in San Francisco, California.  Monday, October 1 There are great networking activities on Sunday September 30, but PLM specific sessions start after general conference keynotes on Monday, October 1 at 10:45 a.m. at the InterContinental Hotel in room Telegraph Hill. In fact, most of our sessions this year will be held in this room, which is still close to the conference keynotes in Moscone, but just far enough away to allow some focused networking and discussions.   This first session, 10:45 – 11:45 a.m. is a joint session with the Agile and AutoVue teams, entitled “Streamline PLM Design-to-Manufacturing Processes with AutoVue Visualization Soltuions” featuring presenters from Oracle as well as joint AutoVue and Agile PLM customer GlobalFoundries. In the following 12:15 – 1:15 p.m. slot, there are two sessions to choose from, so if you have a team of representatives attending OpenWorld, you may consider splitting up to catch both of these: a) Our General Session will be held in the InterContinental Hotel Ballroom C, which will cover our complete enterprise PLM strategy, product updates, and roadmaps. It’s our pleasure to feature a customer keynote presentation from Chris Bedi, CIO, and Rajeev Sethi, Director IT Business Engagement, of JDSU. b) A focused session on integrating PLM with Engineering and Supply Chain Systems will be held on the second floor of Moscone West (next to the InterContinental) in room 2022. Join to discover how these types of integrations help companies manage common and integrated design information across all MCAD, ECAD, and software components. After a lunch break and perhaps a visit to the Demogrounds in Moscone West, select from two product roadmap sessions in the next time slot (3:15 – 4:15 p.m.): an Agile 9.3.x session located in the InterContinental’s Ballroom C, and an Agile PLM for Process session located back in the InterContinental’s Telegraph Room. Both sessions will have strong content around each product line’s latest releases, vision, and customer examples. We are very pleased to feature Daniel Soosai of Facebook in the A9 session and Vinnie D’Agostino of The Coca-Cola Company in the PLM for Process session. Afterwards, hang in there for one last session of the day from 4:45 – 5:45 p.m.; it’s an insightful discussion on leveraging Agile PLM as the Foundation for Enterprise Quality Management, and it’s sure to be one of the best. In the Telegraph Room, this session will feature Oracle experts, partner co-presenter David Bartlett from CPG Solutions, and customer co-presenter Thomas Crowe, CIO of PL Developments. Hear their experience around implementing collaborative, integrated solutions to ensure effective knowledge transfer throughout an organization, and how to perform analysis in real time to resolve product quality issues swiftly and efficiently. On Monday evening there will be plenty of industry, product, and partner dinners, so take advantage of all the networking opportunities and catch some great tunes at the 5 day Oracle OpenWorld Music Festival! Tuesday, October 2 Tuesday starts early with a special PLM Networking Brunch, sponsored by several partners, from 8:30 a.m. – 10:30 a.m. at the B Restaurant that sits atop Yerba Buena Gardens. You’ll have the unique opportunity to meet with like-minded industry peers and a PLM partner to discuss a topic of your choosing while enjoying a delicious meal. Registration is required, so to inquire about attending this brunch, please email Terri.Hiskey-AT-oracle.com. After wrapping up your conversations over brunch, head over to the Marriott Marquis in the Nob Hill CD room for a chance to experience the Oracle Product Lifecycle Analytics solution in a Hands-On Lab, open from 10:15 a.m. – 12:45 p.m. Experts will be there to answer your questions. Back in the InterContinental Hotel’s Telegraph room, the session on “Ideation and Requirements Management: Capturing the Voice of the Customer” begins at 11:45 a.m. – 12:45 p.m. This may be the session for you if you’re struggling with challenges like too many repositories of customer needs, requests, and ideas; limited visibility into which ideas are being advanced by customers and field resources; or if you’re unable to leverage internal expertise to expose effort and potential risks. This session will discuss how Agile PLM can help you overcome ideation challenges to deliver the right products to their targeted markets and fulfill customer desires. Next, from 1:15 – 2:15 p.m. join us for a session on Managing Profitable Innovation with Oracle Product Lifecycle Analytics. If you missed the Hands-on Lab, have more questions, or simply want to be inspired by the product’s forward-thinking vision and capabilities, this is a great opportunity to meet the progressive-minded executives behind the application. After this session, it may be a good opportunity to swing by the Demogrounds in Moscone West and visit the Agile PLM demos at exhibit booths #81 for Agile PLM for Discrete Manufacturing, #70 for Agile PLM for Process, and #82 for AutoVue and Agile PLM Enterprise Visualization. Check out the related Supply Chain Management booths close by if you’re interested - here's the map. There’s always lots to see and do around the exhibit area. But don’t forget the last session of the day from 5:00 p.m. – 6:00 p.m. in Telegraph Hill on Managing Product Innovation and Compliance in Life Science Companies, a “must-see” if you’re in this industry. Launching innovative products quickly is already a high-stakes challenge, but companies in the life sciences industry face uniquely severe consequences when new products don’t perform or comply as required. In recent years, more and more regulations have become mandatory, and new ones, such as REACH, are currently going into effect for several companies. Customer presenters from pharmaceutical leader Eli Lilly will share how they’ve leveraged Agile PLM to deliver high-quality, innovative products in a fast-paced, heavily regulated market environment. Tuesday evening unwind at the Supply Chain Management Reception from 6:00 – 8:00 p.m. at the premier boutique Roe Nightclub and Lounge, which is located about three blocks down on Howard Street (on the other side of Moscone from the InterContinental Hotel). Registration is required. Click here for the details.   Wednesday, October 3 We have another full line-up on Wednesday, so be ready for an action-packed day. We start with a session at 10:15 – 11:15 a.m. in the Telegraph Room where we have a session on “PLM for Consumer Products: Building an Engine for Quality and Innovation” with featured presenters from Starbucks and partner Kalypso. This is a rare opportunity to learn directly from Starbucks how they instill quality and innovation throughout their organization, products, and processes, leveraging PLM disciplines with strong support from their partner.  If you’re not in the consumer products industry, we recommend attending another session at 10:15 – 11:15 a.m. in Moscone West room 3005: “Eco-Enterprise Innovation Awards and the Business Case for Sustainability” featuring Jeff Henley, Oracle’s Chairman of the Board and Jon Chorley, Chief Sustainability Officer. Oracle will honor select customers with Oracle’s Eco-Enterprise Innovation award, which recognizes customers and their respective partners who rely on Oracle products to support their green business practices to reduce their environmental impact while improving business efficiencies and reducing costs. The awards presentation is followed by a panel discussion with customers and Oracle executives, who describe how these award-winning organizations are embracing environmental initiatives as a central part of their business strategy and how information technology plays a pivotal role. Next at 11:45 a.m. – 12:45 p.m. in Telegraph Hill attend our session devoted to exploring Product Lifecycle Management’s role in Software Lifecycle Management. This is a thought leadership session with Oracle experts in the field on the importance of change management, and we’ll discuss how Oracle has for years leveraged Agile PLM to develop Agile PLM. If software lifecycle management doesn’t apply to your business or you’d rather engage in some lively one-on-one discussions, we also have a “Supply Chain Meet the Experts” session in Moscone West Room 2001A. Product experts, thought leaders and executives will be on hand to discuss your questions/topics, so come prepared. This session tends to fill up fast so try to get in early. At 1:15 – 2:15 p.m. join us back in Telegraph Hill for a session focused on leveraging the Agile Product Portfolio Management application as the Product Development Master Schedule to improve efficiencies, optimize resources, and gain visibility across projects enterprise-wide to improve portfolio profitability. Customer presenters from Broadcom will explain how they’ve leveraged the product to enable a master schedule with enterprise-level, phase-gate program and project collaboration and resource optimization. Again in Telegraph Hill from 3:30 – 4:30 p.m. we have an interesting session with leading semiconductor customer LSI and partner Kalypso on how LSI leveraged Agile PLM to advance from homegrown applications to complete Product Value Chain Management. That type of transition can be challenging, and LSI details how they were able to achieve their goals and the value they gained along the journey – a fascinating account for any company interested in leveraging best practices to innovate their business processes and even end products. Lastly, we’ll wrap up in Telegraph Hill from 5:00 – 6:00 p.m. with a session on “Ensuring New Product Success by Achieving Excellence in New Product Introduction.” This is a cross-industry session, guaranteed to deliver insight in the often elusive practice of creating winning products, and we’re very excited about. According to IDC Manufacturing Insights analyst Joe Barkai, “Product Failures are not necessarily a result of bad ideas…they are a result of suboptimal decisions.” We’ll show you how to wire your business processes to enhance decision-making and maximize product potential. Now, quickly hit your hotel room to freshen up and then catch one of the many complimentary shuttles to the much-anticipated Oracle Customer Appreciation Event on Treasure Island. We have a very exciting show planned – check out what’s in store here. Thursday, October 4 PLM has a light schedule on Thursday this year with just one session, but this again is one of our best sessions on managing the Product Value Chain: at 11:15 a.m – 12:15 p.m.in Telegraph Hill, it’s a customer and partner driven session with Sonoco Products and Deloitte telling their story about how to achieve integrated change control by interfacing Agile PLM with Oracle E-Business Suite. Sonoco Products, a global manufacturer of consumer and industrial packaging materials, with its systems integrator, Deloitte, is doing this by implementing prebuilt integration (Oracle Design-to-Release Integration Pack for Agile Product Lifecycle Management for Process and Oracle Process) to integrate Agile with Oracle Product Hub/Oracle Product Information Management and Oracle E-Business Suite. This session presents a case study of how Sonoco is leveraging this solution to improve data quality and build a framework for stronger master data governance. Even though that ends our PLM line-up at OpenWorld, there will still be many sessions and activities at the conference, so visit the Oracle OpenWorld website to review agendas and build your schedule. And of course, download and bring this guide and the latest version of the Agile PLM Focus-On Document (available soon!). San Francisco is a wonderful city to explore, and we’re glad you’re considering joining the Agile PLM team at Oracle OpenWorld!  I hope to see you there! Follow me before the conference and on site for real-time updates about #OOW12 on Twitter @Kerrie_Foy or @AgilePLM.

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• The Internet of Things & Commerce: Part 2 -- Interview with Brian Celenza, Commerce Innovation Strategist

  - by Katrina Gosek, Director | Commerce Product Strategy-Oracle

  Internet of Things & Commerce Series: Part 2 (of 3) Welcome back to the second installation of my three part series on the Internet of Things & Commerce. A few weeks ago, I wrote “The Next 7,000 Days” about how we’ve become embedded in a digital architecture in the last 7,000 days since the birth of the internet – an architecture that everyday ties the massive expanse of the internet evermore closely with our physical lives. This blog series explores how this new blend of virtual and material will change how we shop and how businesses sell. Now enjoy reading my interview with Brian Celenza, one of the chief strategists in our Oracle Commerce innovation group. He comments on the past, present, and future of the how the growing Internet of Things relates and will relate to the buying and selling of goods on and offline. -------------------------------------------- QUESTION: You probably have one of the coolest jobs on our team, Brian – and frankly, one of the coolest jobs in our industry. As part of the innovation team for Oracle Commerce, you’re regularly working on bold features and groundbreaking commerce-focused experiences for our vision demos. As you look back over the past couple of years, what is the biggest trend (or trends) you’ve seen in digital commerce that started to bring us closer to this idea of what people are calling an “Internet of Things”? Brian: Well as you look back over the last couple of years, the speed at which change in our industry has moved looks like one of those blurred movement photos – you know the ones where the landscape blurs because the observer is moving so quickly your eye focus can’t keep up. But one thing that is absolutely clear is that the biggest catalyst for that speed of change – especially over the last three years – has been mobile. Mobile technology changed everything. Over the last three years the entire thought process of how to sell on (and offline) has shifted because of mobile technology advances. Particularly for eCommerce professionals who have started to move past the notion of “channels” for selling goods to this notion of “Mobile First”… then the Web site. Or more accurately, that everything – smartphones, web, store, tablet – is just one channel or has to act like one singular access point to the same product catalog, information and content. The most innovative eCommerce professionals realized some time ago that it’s not ideal to build an eCommerce Web site and then build everything on top of or off of it. Rather, they want to build an eCommerce API and then integrate it will all other systems. To accomplish this, they are leveraging all the latest mobile technologies or possibilities mobile technology has opened up: 4G and LTE, GPS, bluetooth, touch screens, apps, html5… How has this all started to come together for shopping experiences on and offline? Well to give you a personal example, I remember visiting an Apple store a few years ago and being amazed that I didn’t have to wait in line because a store associate knew everything about me from my ID – right there on the sales floor – and could check me out anywhere. Then just a few months later (when like any good addict) I went back to get the latest and greatest new gadget, I felt like I was stealing it because I could check myself out with my smartphone. I didn’t even need to see a sales associate OR go to a cash register. Amazing. And since then, all sort sorts of companies across all different types of industries – from food service to apparel –  are starting to see mobile payments in the billions of dollars now thanks not only to the convenience factor but to smart loyalty rewards programs as well. These are just some really simple current examples that come to mind. So many different things have happened in the last couple of years, it’s hard to really absorb all of the quickly – because as soon as you do, everything changes again! Just like that blurry speed photo image. For eCommerce, however, this type of new environment underscores the importance of building an eCommerce API – a platform that has services you can tap in to and build on as the landscape changes at a fever pitch. It’s a mobile first perspective. A web service perspective – particularly if you are thinking of how to engage customers across digital and physical spaces. —— QUESTION: Thanks for bringing us into the present – some really great examples you gave there to put things into perspective. So what do you see as the biggest trend right now around the “Internet of Things” – and what’s coming next few years? Brian: Honestly, even sitting where I am in the innovation group – it’s hard to look out even 12 months because, well, I don’t even think we’ve fully caught up with what is possible now. But I can definitely say that in the last 12 months and in the coming 12 months, in the technology and eCommerce world it’s all about iBeacons. iBeacons are awesome tools we have right now to tie together physical and digital shopping experiences. They know exactly where you are as a shopper and can communicate that to businesses. Currently there seem to be two camps of thought around iBeacons. First, many people are thinking of them like an “indoor GPS”, which to be fair they literally are. The use case this first camp envisions for iBeacons is primarily for advertising and marketing. So they use iBeacons to push location-based promotions to customers if they are close to a store or in a store. You may have seen these types of mobile promotions start to pop up occasionally on your smart phone as you pass by a store you’ve bought from in the past. That’s the work of iBeacons. But in my humble opinion, these promotions probably come too early in the customer journey and although they may be well timed and work to “convert” in some cases, I imagine in most they are just eroding customer trust because they are kind of a “one-size-fits-all” solution rather than one that is taking into account what exactly the customer might be looking for in that particular moment. Maybe they just want more information and a promotion is way too soon for that type of customer. The second camp is more in line with where my thinking falls. In this case, businesses take a more sensitive approach with iBeacons to customers’ needs. Instead of throwing out a “one-size-fits-all” to any passer by with iBeacons, the use case is more around looking at the physical proximity of a customer as an opportunity to provide a service: show expert reviews on a product they may be looking at in a particular aisle of a store, offer the opportunity to compare prices (and then offer a promotion), signal an in-store associate if a customer has been in the store for more than 10 minutes in one place. These are all less intrusive more value-driven uses of iBeacons. And they are more about building customer trust through service. To take this example a bit further into the future realm of “Big Data” and “Internet of Things” businesses could actually use the Oracle Commerce Platform and iBeacons to “silently” track customer movement w/in the store to provide higher quality service. And this doesn’t have to be creepy or intrusive. Simply if a customer has been in a particular department or aisle for more than a 5 or 10 minutes, an in-store associate could come over an offer some assistance already knowing customer preferences from their online profile and maybe even seeing the items in a shopping cart they started at home. None of this has to be revealed to the customer, but it certainly could boost the level of service an in-store sales associate could provide. Or, in another futuristic example, stores could use the digital footprint of the physical store transmitted by iBeacons to generate heat maps of the store that could be tracked over time. Imagine how much you could find out about which parts of the store are more busy during certain parts of the day or seasons. This could completely revolutionize how physical merchandising is deployed or where certain high value / new items are placed. And / or this use of iBeacons could also help businesses figure out if customers are getting held up in certain parts of the store during busy days like Black Friday. If long lines are causing customers to bounce from a physical store and leave those holiday gifts behind, maybe having employees with mobile check as an option could remove the cash register bottleneck. But going to back to my original statement, it’s all still very early in the story for iBeacons. The hardware manufacturers are still very new and there is still not one clear standard.  Honestly, it all goes back to building and maintaining an extensible and flexible platform for anywhere engagement. What you’re building today should allow you to rapidly take advantage of whatever unimaginable use cases wait around the corner. ------------------------------------------------------ I hope you enjoyed the brief interview with Brian. It’s really awesome to have such smart and innovation-minded individuals on our Oracle Commerce innovation team. Please join me again in a few weeks for Part 3 of this series where I interview one of the product managers on our team about how the blending of digital and in-store selling in influencing our product development and vision.

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• T-SQL Tuesday #53-Matt's Making Me Do This!

  - by Most Valuable Yak (Rob Volk)

  Hello everyone! It's that time again, time for T-SQL Tuesday, the wonderful blog series started by Adam Machanic (b|t). This month we are hosted by Matt Velic (b|t) who asks the question, "Why So Serious?", in celebration of April Fool's Day. He asks the contributors for their dirty tricks. And for some reason that escapes me, he and Jeff Verheul (b|t) seem to think I might be able to write about those. Shocked, I am! Nah, not really. They're absolutely right, this one is gonna be fun! I took some inspiration from Matt's suggestions, namely Resource Governor and Login Triggers.  I've done some interesting login trigger stuff for a presentation, but nothing yet with Resource Governor. Best way to learn it! One of my oldest pet peeves is abuse of the sa login. Don't get me wrong, I use it too, but typically only as SQL Agent job owner. It's been a while since I've been stuck with it, but back when I started using SQL Server, EVERY application needed sa to function. It was hard-coded and couldn't be changed. (welllllll, that is if you didn't use a hex editor on the EXE file, but who would do such a thing?) My standard warning applies: don't run anything on this page in production. In fact, back up whatever server you're testing this on, including the master database. Snapshotting a VM is a good idea. Also make sure you have other sysadmin level logins on that server. So here's a standard template for a logon trigger to address those pesky sa users: CREATE TRIGGER SA_LOGIN_PRIORITY ON ALL SERVER WITH ENCRYPTION, EXECUTE AS N'sa' AFTER LOGON AS IF ORIGINAL_LOGIN()<>N'sa' OR APP_NAME() LIKE N'SQL Agent%' RETURN; -- interesting stuff goes here GO   What can you do for "interesting stuff"? Books Online limits itself to merely rolling back the logon, which will throw an error (and alert the person that the logon trigger fired).  That's a good use for logon triggers, but really not tricky enough for this blog.  Some of my suggestions are below: WAITFOR DELAY '23:59:59';   Or: EXEC sp_MSforeach_db 'EXEC sp_detach_db ''?'';'   Or: EXEC msdb.dbo.sp_add_job @job_name=N'`', @enabled=1, @start_step_id=1, @notify_level_eventlog=0, @delete_level=3; EXEC msdb.dbo.sp_add_jobserver @job_name=N'`', @server_name=@@SERVERNAME; EXEC msdb.dbo.sp_add_jobstep @job_name=N'`', @step_id=1, @step_name=N'`', @command=N'SHUTDOWN;'; EXEC msdb.dbo.sp_start_job @job_name=N'`';   Really, I don't want to spoil your own exploration, try it yourself!  The thing I really like about these is it lets me promote the idea that "sa is SLOW, sa is BUGGY, don't use sa!".  Before we get into Resource Governor, make sure to drop or disable that logon trigger. They don't work well in combination. (Had to redo all the following code when SSMS locked up) Resource Governor is a feature that lets you control how many resources a single session can consume. The main goal is to limit the damage from a runaway query. But we're not here to read about its main goal or normal usage! I'm trying to make people stop using sa BECAUSE IT'S SLOW! Here's how RG can do that: USE master; GO CREATE FUNCTION dbo.SA_LOGIN_PRIORITY() RETURNS sysname WITH SCHEMABINDING, ENCRYPTION AS BEGIN RETURN CASE WHEN ORIGINAL_LOGIN()=N'sa' AND APP_NAME() NOT LIKE N'SQL Agent%' THEN N'SA_LOGIN_PRIORITY' ELSE N'default' END END GO CREATE RESOURCE POOL SA_LOGIN_PRIORITY WITH ( MIN_CPU_PERCENT = 0 ,MAX_CPU_PERCENT = 1 ,CAP_CPU_PERCENT = 1 ,AFFINITY SCHEDULER = (0) ,MIN_MEMORY_PERCENT = 0 ,MAX_MEMORY_PERCENT = 1 -- ,MIN_IOPS_PER_VOLUME = 1 ,MAX_IOPS_PER_VOLUME = 1 -- uncomment for SQL Server 2014 ); CREATE WORKLOAD GROUP SA_LOGIN_PRIORITY WITH ( IMPORTANCE = LOW ,REQUEST_MAX_MEMORY_GRANT_PERCENT = 1 ,REQUEST_MAX_CPU_TIME_SEC = 1 ,REQUEST_MEMORY_GRANT_TIMEOUT_SEC = 1 ,MAX_DOP = 1 ,GROUP_MAX_REQUESTS = 1 ) USING SA_LOGIN_PRIORITY; ALTER RESOURCE GOVERNOR WITH (CLASSIFIER_FUNCTION=dbo.SA_LOGIN_PRIORITY); ALTER RESOURCE GOVERNOR RECONFIGURE;   From top to bottom: Create a classifier function to determine which pool the session should go to. More info on classifier functions. Create the pool and provide a generous helping of resources for the sa login. Create the workload group and further prioritize those resources for the sa login. Apply the classifier function and reconfigure RG to use it. I have to say this one is a bit sneakier than the logon trigger, least of all you don't get any error messages.  I heartily recommend testing it in Management Studio, and click around the UI a lot, there's some fun behavior there. And DEFINITELY try it on SQL 2014 with the IO settings included!  You'll notice I made allowances for SQL Agent jobs owned by sa, they'll go into the default workload group.  You can add your own overrides to the classifier function if needed. Some interesting ideas I didn't have time for but expect you to get to before me: Set up different pools/workgroups with different settings and randomize which one the classifier chooses Do the same but base it on time of day (Books Online example covers this)... Or, which workstation it connects from. This can be modified for certain special people in your office who either don't listen, or are attracted (and attractive) to you. And if things go wrong you can always use the following from another sysadmin or Dedicated Admin connection: ALTER RESOURCE GOVERNOR DISABLE;   That will let you go in and either fix (or drop) the pools, workgroups and classifier function. So now that you know these types of things are possible, and if you are tired of your team using sa when they shouldn't, I expect you'll enjoy playing with these quite a bit! Unfortunately, the aforementioned Dedicated Admin Connection kinda poops on the party here.  Books Online for both topics will tell you that the DAC will not fire either feature. So if you have a crafty user who does their research, they can still sneak in with sa and do their bidding without being hampered. Of course, you can still detect their login via various methods, like a server trace, SQL Server Audit, extended events, and enabling "Audit Successful Logins" on the server.  These all have their downsides: traces take resources, extended events and SQL Audit can't fire off actions, and enabling successful logins will bloat your error log very quickly.  SQL Audit is also limited unless you have Enterprise Edition, and Resource Governor is Enterprise-only.  And WORST OF ALL, these features are all available and visible through the SSMS UI, so even a doofus developer or manager could find them. Fortunately there are Event Notifications! Event notifications are becoming one of my favorite features of SQL Server (keep an eye out for more blogs from me about them). They are practically unknown and heinously underutilized.  They are also a great gateway drug to using Service Broker, another great but underutilized feature. Hopefully this will get you to start using them, or at least your enemies in the office will once they read this, and then you'll have to learn them in order to fix things. So here's the setup: USE msdb; GO CREATE PROCEDURE dbo.SA_LOGIN_PRIORITY_act WITH ENCRYPTION AS DECLARE @x XML, @message nvarchar(max); RECEIVE @x=CAST(message_body AS XML) FROM SA_LOGIN_PRIORITY_q; IF @x.value('(//LoginName)[1]','sysname')=N'sa' AND @x.value('(//ApplicationName)[1]','sysname') NOT LIKE N'SQL Agent%' BEGIN -- interesting activation procedure stuff goes here END GO CREATE QUEUE SA_LOGIN_PRIORITY_q WITH STATUS=ON, RETENTION=OFF, ACTIVATION (PROCEDURE_NAME=dbo.SA_LOGIN_PRIORITY_act, MAX_QUEUE_READERS=1, EXECUTE AS OWNER); CREATE SERVICE SA_LOGIN_PRIORITY_s ON QUEUE SA_LOGIN_PRIORITY_q([http://schemas.microsoft.com/SQL/Notifications/PostEventNotification]); CREATE EVENT NOTIFICATION SA_LOGIN_PRIORITY_en ON SERVER WITH FAN_IN FOR AUDIT_LOGIN TO SERVICE N'SA_LOGIN_PRIORITY_s', N'current database' GO   From top to bottom: Create activation procedure for event notification queue. Create queue to accept messages from event notification, and activate the procedure to process those messages when received. Create service to send messages to that queue. Create event notification on AUDIT_LOGIN events that fire the service. I placed this in msdb as it is an available system database and already has Service Broker enabled by default. You should change this to another database if you can guarantee it won't get dropped. So what to put in place for "interesting activation procedure code"?  Hmmm, so far I haven't addressed Matt's suggestion of writing a lengthy script to send an annoying message: SET @[email protected]('(//HostName)[1]','sysname') + N' tried to log in to server ' + @x.value('(//ServerName)[1]','sysname') + N' as SA at ' + @x.value('(//StartTime)[1]','sysname') + N' using the ' + @x.value('(//ApplicationName)[1]','sysname') + N' program. That''s why you''re getting this message and the attached pornography which' + N' is bloating your inbox and violating company policy, among other things. If you know' + N' this person you can go to their desk and hit them, or use the following SQL to end their session: KILL ' + @x.value('(//SPID)[1]','sysname') + N'; Hopefully they''re in the middle of a huge query that they need to finish right away.' EXEC msdb.dbo.sp_send_dbmail @recipients=N'[email protected]', @subject=N'SA Login Alert', @query_result_width=32767, @body=@message, @query=N'EXEC sp_readerrorlog;', @attach_query_result_as_file=1, @query_attachment_filename=N'UtterlyGrossPorn_SeriouslyDontOpenIt.jpg' I'm not sure I'd call that a lengthy script, but the attachment should get pretty big, and I'm sure the email admins will love storing multiple copies of it.  The nice thing is that this also fires on Dedicated Admin connections! You can even identify DAC connections from the event data returned, I leave that as an exercise for you. You can use that info to change the action taken by the activation procedure, and since it's a stored procedure, it can pretty much do anything! Except KILL the SPID, or SHUTDOWN the server directly.  I'm still working on those.

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• SQL SERVER – Weekly Series – Memory Lane – #003

  - by pinaldave

  Here is the list of curetted articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2006 This was the first year of my blogging and lots of new things I was learning as I go. I was indeed an infant in blogging a few years ago. However, as time passed by I have learned a lot. This year was year of experiments and new learning. 2007 Working as a full time DBA I often encoutered various errors and I started to learn how to avoid those error and document the same. ERROR Msg 5174 Each file size must be greater than or equal to 512 KB Whenever I see this error I wonder why someone is trying to attempt a database which is extremely small. Anyway, it does not matter what I think I keep on seeing this error often in industries. Anyway the solution of the error is equally interesting – just created larger database. Dilbert Humor This was very first encounter with database humor and I started to love it. It does not matter how many time we read this cartoon it does not get old. Generate Script with Data from Database – Database Publishing Wizard Generating schema script with data is one of the most frequently performed tasks among SQL Server Data Professionals. There are many ways to do the same. In the above article I demonstrated that how we can use the Database Publishing Wizard to accomplish the same. It was new to me at that time but I have not seen much of the adoption of the same still in the industry. Here is one of my videos where I demonstrate how we can generate data with schema. 2008 Delete Backup History – Cleanup Backup History Deleting backup history is important too but should be done carefully. If this is not carried out at regular interval there is good chance that MSDB will be filled up with all the old history. Every organization is different. Some would like to keep the history for 30 days and some for a year but there should be some limit. One should regularly archive the database backup history. South Asia MVP Open Days 2008 This was my very first year Microsoft MVP. I had Indeed big blast at the event and the fun was incredible. After this event I have attended many different MVP events but the fun and learning this particular event presented was amazing and just like me many others are not able to forget the same. Here are other links related to the event: South Asia MVP Open Day 2008 – Goa South Asia MVP Open Day 2008 – Goa – Day 1 South Asia MVP Open Day 2008 – Goa – Day 2 South Asia MVP Open Day 2008 – Goa – Day 3 2009 Enable or Disable Constraint  This is very simple script but I personally keep on forgetting it so I had blogged it. Till today, I keep on referencing this again and again as sometime a very little thing is hard to remember. Policy Based Management – Create, Evaluate and Fix Policies This article will cover the most spectacular feature of SQL 2008 – Policy-based management and how the configuration of SQL Server with policy-based management architecture can make a powerful difference. Policy based management is loaded with several advantages. It can help you implement various policies for reliable configuration of the system. It also provides additional administrative assistance to DBAs and helps them effortlessly manage various tasks of SQL Server across the enterprise. SQLPASS 2009 – My Very First SQPASS Experience Just Brilliant! I never had an experience such a thing in my life. SQL SQL and SQL – all around SQL! I am listing my own reasons here in order of importance to me. Networking with SQL fellows and experts Putting face to the name or avatar Learning and improving my SQL skills Understanding the structure of the largest SQL Server Professional Association Attending my favorite training sessions Since last time I have never missed a single time this event. This event is my favorite event and something keeps me going. Here are additional post related SQLPASS 2009. SQL PASS Summit, Seattle 2009 – Day 1 SQL PASS Summit, Seattle 2009 – Day 2 SQL PASS Summit, Seattle 2009 – Day 3 SQL PASS Summit, Seattle 2009 – Day 4 2010 Get All the Information of Database using sys.databases Even though we believe that we know everything about our database, we do not know a lot of things about our database. This little script enables us to know so many details about databases which we may not be familiar with. Run this on your server today and see how much you know your database. Reducing CXPACKET Wait Stats for High Transactional Database While engaging in a performance tuning consultation for a client, a situation occurred where they were facing a lot of CXPACKET Waits Stats. The client asked me if I could help them reduce this huge number of wait stats. I usually receive this kind of request from other client as well, but the important thing to understand is whether this question has any merits or benefits, or not. I discusses the same in this article – a bit long but insightful for sure. Error related to Database in Use There are so many database management operations in SQL Server which requires exclusive access to the database and it is not always possible to get it. When any database is online in SQL Server it either applications or system thread often accesses them. This means database can’t have exclusive access and the operations which required this access throws an error. There is very easy method to overcome this minor issue – a single line script can give you exclusive access to the database. Difference between DATETIME and DATETIME2 Developers have found the root reason of the problem when dealing with Date Functions – when data time values are converted (implicit or explicit) between different data types, which would lose some precision, so the result cannot match each other as expected. In this blog post I go over very interesting details and difference between DATETIME and DATETIME2 History of SQL Server Database Encryption I recently met Michael Coles and Rodeney Landrum the author of one of the kind book Expert SQL Server 2008 Encryption at SQLPASS in Seattle. During the conversation we ended up how Microsoft is evolving encryption technology. The same discussion lead to talking about history of encryption tools in SQL Server. Michale pointed me to page 18 of his book of encryption. He explicitly gave me permission to re-produce relevant part of history from his book. 2011 Functions FIRST_VALUE and LAST_VALUE with OVER clause and ORDER BY Some time an interesting feature and smart audience make a total difference in places. From last two days, I have been writing on SQL Server 2012 feature FIRST_VALUE and LAST_VALUE. I created a puzzle which was very interesting and got many people attempt to resolve it. It was based on following two articles: Introduction to FIRST_VALUE and LAST_VALUE Introduction to FIRST_VALUE and LAST_VALUE with OVER clause I even provided the hint about how one can solve this problem. The best part was many people solved the problem without using hints! Try your luck!  A Real Story of Book Getting ‘Out of Stock’ to A 25% Discount Story Available This is a great problem and everybody would love to have it. We had it and we loved it. Our book got out of stock in 48 hours of releasing and stocks were empty. We faced many issues and learned many valuable lessons. Some we were able to avoid in the future and some we are still facing it as those problems have no solutions. However, since that day – our books never gone out of stock. This inspiring learning story for us and I am confident that you will love to read it as well. Introduction to LEAD and LAG – Analytic Functions Introduced in SQL Server 2012 SQL Server 2012 introduces new analytical function LEAD() and LAG(). This function accesses data from a subsequent row (for lead) and previous row (for lag) in the same result set without the use of a self-join . It will be very difficult to explain this in words so I will attempt small example to explain you this function. I had a fantastic time writing this blog post and I am very confident when you read it, you will like the same. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• My View on ASP.NET Web Forms versus MVC

  - by Ricardo Peres

  Introduction A lot has been said on Web Forms and MVC, but since I was recently asked about my opinion on the subject, here it is. First, I have to say that I really like both technologies and I don’t think any is going away – just remember SharePoint, which is built on top of Web Forms. I see them as complementary, targeting different needs and leveraging different skills. Let’s go through some of their differences. Rapid Application Development Rapid Application Development (RAD) is the development process by which you have an Integrated Development Environment (IDE), a visual design surface and a toolbox, and you drag components from the toolbox to the design surface and set their properties through a property inspector. It was introduced with some of the earliest Windows graphical IDEs such as Visual Basic and Delphi. With Web Forms you have RAD out of the box. Visual Studio offers a generally good (and extensible) designer for the layout of pages and web user controls. Designing a page may simply be about dragging controls from the toolbox, setting their properties and wiring up some events to event handlers, which are implemented in code behind .NET classes. Most people will be familiar with this kind of development and enjoy it. You can see what you are doing from the beginning. MVC also has designable pages – called views in MVC terminology – the problem is that they can be built using different technologies, some of which, at the moment (MVC 4) do not support RAD – Razor, for example. I believe it is just a matter of time for that to be implemented in Visual Studio, but it will mostly consist on HTML editing, and until that day comes, you have to live with source editing. Development Model Web Forms features the same development model that you are used to from Windows Forms and other similar technologies: events fired by controls and automatic persistence of their properties between postbacks. For that, it uses concepts such as view state, which some may love and others may hate, because it may be misused quite easily, but otherwise does its job well. Another fundamental concept is data binding, by which a collection of data can be fed to a control and have it render that data somehow – just thing of the GridView control. The focus is on the page, that’s where it all starts, and you can place everything in the same code behind class: data access, business logic, layout, etc. The controls take care of generating a great part of the HTML and JavaScript for you. With MVC there is no free lunch when it comes to data persistence between requests, you have to implement it yourself. As for event handling, that is at the core of MVC, in the form of controllers and action methods, you just don’t think of them as event handlers. In MVC you need to think more in HTTP terms, so action methods such as POST and GET are relevant to you, and may write actions to handle one or the other. Also of crucial importance is model binding: the way by which MVC converts your posted data into a .NET class. This is something that ASP.NET 4.5 Web Forms has introduced as well, but it is a cornerstone in MVC. MVC also has built-in validation of these .NET classes, which out of the box uses the Data Annotations API. You have full control of the generated HTML - except for that coming from the helper methods, usually small fragments - which requires a greater familiarity with the specifications. You normally rely much more on JavaScript APIs, they are even included in the Visual Studio template, that is because much less is done for you. Reuse It is difficult to accept a professional company/project that does not employ reuse. It can save a lot of time thus cutting costs significantly. Code reused in several projects matures as time goes by and helps developers learn from past experiences. ASP.NET Web Forms was built with reuse in mind, in the form of controls. Controls encapsulate functionality and are generally portable from project to project (with the notable exception of web user controls, those with an associated .ASCX markup file). ASP.NET has dozens of controls and it is very easy to develop new ones, so I believe this is a great advantage. A control can inject JavaScript code and external references as well as generate HTML an CSS. MVC on the other hand does not use controls – it is possible to use them, with some view engines like ASPX, but it is just not advisable because it breaks the flow – where do Init, Load, PreRender, etc, fit? The most similar to controls is extension methods, or helpers. They serve the same purpose – generating HTML, CSS or JavaScript – and can be reused between different projects. What differentiates them from controls is that there is no inheritance and no context – an extension method is just a static method which doesn’t know where it is being called. You also have partial views, which you can reuse in the same project, but there is no inheritance as well. This, in my view, is a weakness of MVC. Architecture Both technologies are highly extensible. I have writtenstarted writing a series of posts on ASP.NET Web Forms extensibility and will probably write another series on MVC extensibility as well. A number of scenarios are covered in any of these models, and some extensibility points apply to both, because, of course both stand upon ASP.NET. With Web Forms, if you’re like me, you start by defining you master pages, pages and controls, with some helper classes to glue everything. You may as well throw in some JavaScript, but probably you’re main work will be with plain old .NET code. The controls you define have the chance to inject JavaScript code and references, through either the ScriptManager or the page’s ClientScript object, as well as generating HTML and CSS code. The master page and page model with code behind classes offer a number of “hooks” by which you can change the normal way of things, for example, in a page you can access any control on the master page, add script or stylesheet references to its head and even change the page’s title. Also, with Web Forms, you typically have URLs in the form “/SomePath/SomePage.aspx?SomeParameter=SomeValue”, which isn’t really SEO friendly, no to mention the HTML that some controls produce, far from standards, optimization and best practices. In MVC, you also normally start by defining the master page (or layout) and views, which are the visible parts, and then define controllers on separate files. These controllers do not know anything about the views, except the names and types of the parameters that will be passed to and from them. The controller will be responsible for the data access and business logic, eventually relying on additional classes for this purpose. On a controller you only receive parameters and return a result, which may be a request for the rendering of a view, a redirection to another URL or a JSON object, to name just a few. The controller class does not know anything about the web, so you can effectively reuse it in a non-web project. This separation and the lack of programmatic access to the UI elements, makes it very difficult to implement, for example, something like SharePoint with MVC. OK, I know about Orchard, but it isn’t really a general purpose development framework, but instead, a CMS that happens to use MVC. Not having controls render HTML for you gives you in turn much more control over it – it is your responsibility to create it, which you can either consider a blessing or a curse, in the later case, you probably shouldn’t be using MVC at all. Also MVC URLs tend to be much more SEO-oriented, if you design your controllers and actions properly. Testing In a well defined architecture, you should separate business logic, data access logic and presentation logic, because these are all different things and it might even be the need to switch one implementation for another: for example, you might design a system which includes a data access layer, a business logic layer and two presentation layers, one on top of ASP.NET and the other with WPF; and the data access layer might be implemented first using NHibernate and later on switched for Entity Framework Code First. These changes are not that rare, so care should be taken in designing the system to make them possible. Web Forms are difficult to test, because it relies on event handlers which are only fired in web contexts, when a form is submitted or a page is requested. You can call them with reflection, but you have to set up a number of mocking objects first, HttpContext.Current first coming to my mind. MVC, on the other hand, makes testing controllers a breeze, so much that it even includes a template option for generating boilerplate unit test classes up from start. A well designed – from the unit test point of view - controller will receive everything it needs to work as parameters to its action methods, so you can pass whatever values you need very easily. That doesn’t mean, of course, that everything can be tested: views, for instance, are difficult to test without actually accessing the site, but MVC offers the possibility to compile views at build time, so that, at least, you know you don’t have syntax errors beforehand. Myths Some popular but unfounded myths around MVC include: You cannot use controls in MVC: not true, actually, you can, at least with the Web Forms (ASPX) view engine; the declaration and usage is exactly the same as with Web Forms; You cannot specify a base class for a view: with the ASPX view engine you can use the Inherits Page directive, with this and all the others you can use the pageBaseType and userControlBaseType attributes of the <page> element; MVC shields you from doing “bad things” on your views: well, you can place any code on a code block, at least with the ASPX view engine (you may be starting to see a pattern here), even data access code; The model is the entity model, tied to an O/RM: the model is actually any class that you use to pass values to a view, including (but generally not recommended) an entity model; Unit tests come with no cost: unit tests generally don’t cover the UI, although there are frameworks just for that (see WatiN, for example); also, for some tests, you will have to mock or replace either the HttpContext.Current property or the HttpContextBase class yourself; Everything is testable: views aren’t, without accessing the site; MVC relies on HTML5/some_cool_new_javascript_framework: there is no relation whatsoever, MVC renders whatever you want it to render and does not require any framework to be present. The thing is, the subsequent releases of MVC happened in a time when Microsoft has become much more involved in standards, so the files and technologies included in the Visual Studio templates reflect this, and it just happens to work well with jQuery, for example. Conclusion Well, this is how I see it. Some folks may think that I am being too rude on MVC, probably because I don’t like it, but that’s not true: like I said, I do like MVC and I am starting my new projects with it. I just don’t want to go along with that those that say that MVC is much superior to Web Forms, in fact, some things you can do much more easily with Web Forms than with MVC. I will be more than happy to hear what you think on this!

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• MSCC: Purpose and benefits of Version Control Systems (VCS)

  Unfortunately, there was no monthly meetup during May. Which means that it was even more important and interesting to go forward with a great topic for this month. Earlier this year I already spoke to Nayar Joolfoo about doing a presentation on version control systems (VCS), and he gladly agreed since then. It was just about finding the right date for the action. Furthermore, it was also a great coincidence that Avinash Meetoo announced on social media networks that Knowledge 7 is about to have a new training on "Effective git" - which correlates to a book title Avinash is currently working on - all the best with your approach on this and reach out to our MSCC craftsmen for recessions. Once again a big Thank you to Orange Ebene Accelerator on providing the venue for us, and the MSCC members involved on securing the time slot for our event. Unfortunately, it's kind of tough to get an early confirmation for our meetups these days. I'll keep you posted on that one as there are some interesting and exciting options coming up soon. Okay, let's talk about the meeting and version control systems again. As usual, I'm going to put my first impression of the meetup: "Absolutely great topic, questions and discussions on version control systems, like git or VSO. I was also highly pleased by the number of first timers and female IT geeks. Hopefully, we will be able to keep this trend for future get-togethers." And I really have to emphasise the amount of fresh blood coming to our gathering. Also, during the initial phase it was surprising to see that exactly those first-timers, most of them students at various campuses here on the island, had absolutely no idea about version control systems. More about further down... Reactions of other attendees If I counted correctly, we had a total of 17 attendees this month, and I'd like to give you feedback from some of them: "Inspiring. Helped me understand more about GIT." -- Sean on event comments "Joined the meetup today with literally no idea what is a version control system. I have several reasons why I should be starting to use VCS as from NOW in my projects. Thanks Nayar, Jochen and other participants :)" -- Yudish on event comments "Was present today and I'm very satisfied.I was not aware if there was a such tool like git available. Thanks to those who contributed for this meetup.It was great. Learned a lot from this meetup!!" -- Leonardo on event comments "Seriously, I can see how it’s going to ease my task and help me save time. Gone are the issues with files backups.  And since I’ll be doing my dissertation this year, using Git would help me a lot for my backups and I’m grateful to Nayar for the great explanation." -- Swan-Iyah on MSCC meetup : Version Controls Hopefully, I'll be able to get some other sources - personal blogs preferred - on our meeting. Geeks, thank you so much for those encouraging comments. It's really great to experience that we, all members of the MSCC, are doing the right thing to get more IT information out, and to help each other to improve and evolve in our professional careers. Our agenda of the day Honestly, we had a bumpy start... First, I was battling a little bit with the movable room divider in order to maximize the space. I mean, we had 24 RSVPs and usually there might additional people coming along. Then, for what ever reason, we were facing power outages - actually twice in short periods. Not too good for the projector after all, but hey it went smooth for the rest of the time being. And last but not least... our first speaker Nayar got stuck somewhere on the road. ;-) Anyway, not a real show-stopper and we used the time until Nayar's arrival to introduce ourselves a little bit. It is always important for me to get to know the "newbies" a little bit, and as a result we had lots of students of university - first year, second year and recent graduates - among them. Surprisingly, none of them was ever in contact with version control systems at all. I mean, this is a shocking discovery! Similar to the ability of touch-typing I'd say that being able to use (and master) any kind of version control system is compulsory in any job in the IT industry. Seriously, I'm wondering what is being taught during the classes on the campus. All of them have to work on semester assessments or final projects, even in small teams of 2-4 people. That's the perfect occasion to get started with VCS. Already in this phase, we had great input from more experienced VCS users, like Sean, Avinash and myself. git - a modern approach to VCS - Nayar What a tour! Nayar gave us the full round of git from start to finish, even touching some more advanced techniques. First, he started to explain about the importance of version control systems as an essential tool for software developers, even working alone on a project, and the ability to have a kind of "time machine" that allows you to inspect and revert to a previous version of source code at any time. Then he showed how easy it is to install git on an Ubuntu based system but also mentioned that git is literally available for any operating system, like Windows, Mac OS X and of course other Linux distributions. Next, he showed us how to set the initial configuration values of user name and email address which simplifies the daily usage of the git client while working with your repositories. Then he initialised and added a new repository for some local development of a blogging software. All commands were done using the command line interface (CLI) so that they can be repeated on any system as reference. The syntax and the procedure is always the same, and Nayar clearly mentioned this to the attendees. Now, having a git repository in place it was about time to work on some "important" changes on the blogging software - just for the sake of demonstrating the ease of use and power of git. One interesting question came very early: "How many commands do we have to learn? It looks quite difficult at the moment" - Well, rest assured that during daily development circles you will need less than 10 git commands on a regular base: git add, commit, push, pull, checkout, and merge And Nayar demo'd all of them. Much to the delight of everyone he also showed gitk which is the git repository browser. It's an UI tool to display changes in a repository or a selected set of commits. This includes visualizing the commit graph, showing information related to each commit, and the files in the trees of each revision. Using gitk to display and browse information of a local git repository And last but not least, we took advantage of the internet connectivity and reached out to various online portals offering git hosting for free. Nayar showed us how to push the local repository into a remote system on github. Showing the web-based git browser and history handling, and then also explained and demo'd on how to connect to existing online repositories in order to get access to either your own source code or other people's open source projects. Next to github, we also spoke about bitbucket and gitlab as potential online platforms for your projects. Have a look at the conditions and details about their free service packages and what you can get additionally as a paying customer. Usually, you already get a lot of services for up to five users for free but there might be other important aspects that might have an impact on your decision. Anyways, moving git-based repositories between systems is a piece of cake, and changing online platforms is possible at any stage of your development. Visual Studio Online (VSO) - Jochen Well, Nayar literally covered all elements of working with git during his session, including the use of external online platforms. So, what would be the advantage of talking about Visual Studio Online (VSO)? First of all, VSO is "just another" online platform for hosting and managing git repositories on remote systems, equivalent to github, bitbucket, or any other web site. At the moment (of writing), Microsoft also provides a free package of up to five users / developers on a git repository but there is more in that package. Of course, it is related to software development on the Windows systems and the bonds are tightened towards the use of Visual Studio but out of experience you are absolutely not restricted to that. Connecting a Linux or Mac OS X machine with a git client or an integrated development environment (IDE) like Eclipse or Xcode works as smooth as expected. So, why should one opt in for VSO? Well, one of the main aspects that I would like to mention here is that VSO integrates the Application Life Cycle Methodology (ALM) of Microsoft in their platform. Meaning that you get agile project management with Backlogs, Sprints, Burn-down charts as well as the ability to track tasks, bug reports and work items next to collaborative team chats. It's the whole package of agile development you'll get. And, something I mentioned briefly during the begin of our meeting, VSO gives you the possibility of an automated continuous integrated (CI) process which builds and can run tests of your source code after each commit of changes. Having a proper CI strategy is also part of the Clean Code Developer practices - on Level Green actually -, and not only simplifies your life as a software developer but also reduces the sources of potential errors. Seamless integration and automated deployment between Microsoft Azure Web Sites and git repository But my favourite feature is the seamless continuous deployment to Microsoft Azure. Especially, while working on web projects it's absolutely astounishing that as soon as you commit your chances it just takes a couple of seconds until your modifications are deployed and available on your Azure-hosted web sites. Upcoming Events and networking Due to the adjusted times, everybody was kind of hungry and we didn't follow up on networking or upcoming events - very unfortunate to my opinion and this will have an impact on future planning of our meetups. Because I rather would like to see more conversations during and at the end of our meetings than everyone just packing their laptops, bags and accessories and rush off to grab some food. I was hoping to get some information regarding this year's Code Challenge - supposedly to be organised during July? Maybe someone could leave a comment on that - but I couldn't get any updates. Well, I'll keep digging... In case that you would like to get more into git and how to use it effectively, please check out Knowledge 7's upcoming course on "Effective git". Thanks Avinash for your vital input into today's conversation and I'm looking forward to get a grip on your book title very soon. My resume of the day Do not work in IT without any kind of version control system! Seriously, without a VCS in place you're doing it wrong. It's like driving a car without seat belts attached or riding your bike without safety helmet. You don't do that! End of discussion. ;-) Nowadays, having access to free (as in cost) tools to install on your machine and numerous online platforms to host your source code for free for up to five users it's a no-brainer to get yourself familiar with VCS. Today's sessions gave a good overview on how to start using git and how to connect to various remote services like github or VSO.

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• Making a Case For The Command Line

  - by Jesse Taber

  Originally posted on: http://geekswithblogs.net/GruffCode/archive/2013/06/30/making-a-case-for-the-command-line.aspxI have had an idea percolating in the back of my mind for over a year now that I’ve just recently started to implement. This idea relates to building out “internal tools” to ease the maintenance and on-going support of a software system. The system that I currently work on is (mostly) web-based, so we traditionally we have built these internal tools in the form of pages within the app that are only accessible by our developers and support personnel. These pages allow us to perform tasks within the system that, for one reason or another, we don’t want to let our end users perform (e.g. mass create/update/delete operations on data, flipping switches that turn paid modules of the system on or off, etc). When we try to build new tools like this we often struggle with the level of effort required to build them. Effort Required Creating a whole new page in an existing web application can be a fairly large undertaking. You need to create the page and ensure it will have a layout that is consistent with the other pages in the app. You need to decide what types of input controls need to go onto the page. You need to ensure that everything uses the same style as the rest of the site. You need to figure out what the text on the page should say. Then, when you figure out that you forgot about an input that should really be present you might have to go back and re-work the entire thing. Oh, and in addition to all of that, you still have to, you know, write the code that actually performs the task. Everything other than the code that performs the task at hand is just overhead. We don’t need a fancy date picker control in a nicely styled page for the vast majority of our internal tools. We don’t even really need a page, for that matter. We just need a way to issue a command to the application and have it, in turn, execute the code that we’ve written to accomplish a given task. All we really need is a simple console application! Plumbing Problems A former co-worker of mine, John Sonmez, always advocated the Unix philosophy for building internal tools: start with something that runs at the command line, and then build a UI on top of that if you need to. John’s idea has a lot of merit, and we tried building out some internal tools as simple Console applications. Unfortunately, this was often easier said that done. Doing a “File –> New Project” to build out a tool for a mature system can be pretty daunting because that new project is totally empty.  In our case, the web application code had a lot of of “plumbing” built in: it managed authentication and authorization, it handled database connection management for our multi-tenanted architecture, it managed all of the context that needs to follow a user around the application such as their timezone and regional/language settings. In addition, the configuration file for the web application  (a web.config in our case because this is an ASP .NET application) is large and would need to be reproduced into a similar configuration file for a Console application. While most of these problems are could be solved pretty easily with some refactoring of the codebase, building Console applications for internal tools still potentially suffers from one pretty big drawback: you’d have to execute them on a machine with network access to all of the needed resources. Obviously, our web servers can easily communicate the the database servers and can publish messages to our service bus, but the same is not true for all of our developer and support personnel workstations. We could have everyone run these tools remotely via RDP or SSH, but that’s a bit cumbersome and certainly a lot less convenient than having the tools built into the web application that is so easily accessible. Mix and Match So we need a way to build tools that are easily accessible via the web application but also don’t require the overhead of creating a user interface. This is where my idea comes into play: why not just build a command line interface into the web application? If it’s part of the web application we get all of the plumbing that comes along with that code, and we’re executing everything on the web servers which means we’ll have access to any external resources that we might need. Rather than having to incur the overhead of creating a brand new page for each tool that we want to build, we can create one new page that simply accepts a command in text form and executes it as a request on the web server. In this way, we can focus on writing the code to accomplish the task. If the tool ends up being heavily used, then (and only then) should we consider spending the time to build a better user experience around it. To be clear, I’m not trying to downplay the importance of building great user experiences into your system; we should all strive to provide the best UX possible to our end users. I’m only advocating this sort of bare-bones interface for internal consumption by the technical staff that builds and supports the software. This command line interface should be the “back end” to a highly polished and eye-pleasing public face. Implementation As I mentioned at the beginning of this post, this is an idea that I’ve had for awhile but have only recently started building out. I’ve outlined some general guidelines and design goals for this effort as follows: Text in, text out: In the interest of keeping things as simple as possible, I want this interface to be purely text-based. Users will submit commands as plain text, and the application will provide responses in plain text. Obviously this text will be “wrapped” within the context of HTTP requests and responses, but I don’t want to have to think about HTML or CSS when taking input from the user or displaying responses back to the user. Task-oriented code only: After building the initial “harness” for this interface, the only code that should need to be written to create a new internal tool should be code that is expressly needed to accomplish the task that the tool is intended to support. If we want to encourage and enable ourselves to build good tooling, we need to lower the barriers to entry as much as possible. Built-in documentation: One of the great things about most command line utilities is the ‘help’ switch that provides usage guidelines and details about the arguments that the utility accepts. Our web-based command line utility should allow us to build the documentation for these tools directly into the code of the tools themselves. I finally started trying to implement this idea when I heard about a fantastic open-source library called CLAP (Command Line Auto Parser) that lets me meet the guidelines outlined above. CLAP lets you define classes with public methods that can be easily invoked from the command line. Here’s a quick example of the code that would be needed to create a new tool to do something within your system: 1: public class CustomerTools 2: { 3: [Verb] 4: public void UpdateName(int customerId, string firstName, string lastName) 5: { 6: //invoke internal services/domain objects/hwatever to perform update 7: } 8: } This is just a regular class with a single public method (though you could have as many methods as you want). The method is decorated with the ‘Verb’ attribute that tells the CLAP library that it is a method that can be invoked from the command line. Here is how you would invoke that code: Parser.Run(args, new CustomerTools()); Note that ‘args’ is just a string[] that would normally be passed passed in from the static Main method of a Console application. Also, CLAP allows you to pass in multiple classes that define [Verb] methods so you can opt to organize the code that CLAP will invoke in any way that you like. You can invoke this code from a command line application like this: SomeExe UpdateName -customerId:123 -firstName:Jesse -lastName:Taber ‘SomeExe’ in this example just represents the name of .exe that is would be created from our Console application. CLAP then interprets the arguments passed in order to find the method that should be invoked and automatically parses out the parameters that need to be passed in. After a quick spike, I’ve found that invoking the ‘Parser’ class can be done from within the context of a web application just as easily as it can from within the ‘Main’ method entry point of a Console application. There are, however, a few sticking points that I’m working around: Splitting arguments into the ‘args’ array like the command line: When you invoke a standard .NET console application you get the arguments that were passed in by the user split into a handy array (this is the ‘args’ parameter referenced above). Generally speaking they get split by whitespace, but it’s also clever enough to handle things like ignoring whitespace in a phrase that is surrounded by quotes. We’ll need to re-create this logic within our web application so that we can give the ‘args’ value to CLAP just like a console application would. Providing a response to the user: If you were writing a console application, you might just use Console.WriteLine to provide responses to the user as to the progress and eventual outcome of the command. We can’t use Console.WriteLine within a web application, so I’ll need to find another way to provide feedback to the user. Preferably this approach would allow me to use the same handler classes from both a Console application and a web application, so some kind of strategy pattern will likely emerge from this effort. Submitting files: Often an internal tool needs to support doing some kind of operation in bulk, and the easiest way to submit the data needed to support the bulk operation is in a file. Getting the file uploaded and available to the CLAP handler classes will take a little bit of effort. Mimicking the console experience: This isn’t really a requirement so much as a “nice to have”. To start out, the command-line interface in the web application will probably be a single ‘textarea’ control with a button to submit the contents to a handler that will pass it along to CLAP to be parsed and run. I think it would be interesting to use some javascript and CSS trickery to change that page into something with more of a “shell” interface look and feel. I’ll be blogging more about this effort in the future and will include some code snippets (or maybe even a full blown example app) as I progress. I also think that I’ll probably end up either submitting some pull requests to the CLAP project or possibly forking/wrapping it into a more web-friendly package and open sourcing that.

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• Tools of the Trade

  - by Ajarn Mark Caldwell

  I got pretty excited a couple of days ago when my new laptop arrived. “The new phone books are here!  The new phone books are here!  I’m a somebody!” - Steve Martin in The Jerk It is a Dell Precision M4500 with an Intel i7 Core 2.8 GHZ running 64-bit Windows 7 with a 15.6” widescreen, 8 GB RAM, 256 GB SSD.  For some of you high fliers, this may be nothing to write home about, but compared to the 32–bit Windows XP laptop with 2 GB of RAM and a regular hard disk that I’m coming from, it’s a really nice step forward.  I won’t even bore you with the details of the desktop PC I was first given when I started here 5 1/2 years ago.  Let’s just say that things have improved.  One really nice thing is that while we are definitely running a lean and mean department in terms of staffing, my boss believes in supporting that lean staff with good tools in order to stay lean instead of having to spend even more money on additional employees.  Of course, that only goes so far, and at some point you have to add more people in order to get more work done, which is why we are bringing on-board a new employee and a new contract developer next week.  But that’s a different story for a different time. But the main topic for this post is to highlight the variety of tools that I use in my job and that you might find useful, too.  This is easy to do right now because the process of building up my new laptop from scratch has forced me to assemble a list of software that had to be installed and configured.  Keep in mind as you look through this list that I play many roles in our company.  My official title is Software Engineering Manager, but in addition to managing the team, I am also an active ASP.NET and SQL developer, the Database Administrator, and 50% of the SAN Administrator team.  So, without further ado, here are the tools and some comments about why I use them: Tool Purpose Virtual Clone Drive Easily mount an ISO image as a DVD Drive.  This is particularly handy when you are downloading disk images from Microsoft for your tools. SQL Server 2008 R2 Developer Edition We are migrating all of our active systems to SQL 2008 R2.  Developer Edition has all the features of Enterprise Edition, but intended for development use. SQL Server 2005 Developer Edition (BIDS ONLY) The migration to SSRS 2008 R2 is just getting started, and in the meantime, maintenance work still has to be done on the reports on our SQL 2005 server.  For some reason, you can’t use BIDS from 2008 to write reports for a 2005 server.  There is some different format and when you open 2005 reports in 2008 BIDS, it forces you to upgrade, and they can no longer be uploaded to a 2005 server.  Hopefully Microsoft will fix this soon in some manner similar to Visual Studio now allows you to pick which version of the .NET Framework you are coding against. Visual Studio 2010 Premium All of our application development is in ASP.NET, and we might as well use the tool designed for it. I’ve used a version of Visual Studio going all the way back to VB 6.0 and Visual Interdev. Vault Professional Client Several years ago we replaced Visual Source Safe with SourceGear Vault (then Fortress, and now Vault Pro), and I love it.  It is very reliable with low overhead - perfect for a small to medium size development team.  And being a small ISV, their support is exceptional. Red-Gate Developer Bundle with the SQL Source Control update for Vault I first used, and fell in love with, SQL Prompt shortly before Red-Gate bought it, and then Red-Gate’s first release made me love it even more.  SQL Refactor (which has since been rolled into the latest version of SQL Prompt) has saved me many hours and migraine’s trying to understand somebody else’s code when their indenting was nonexistant, or worse, irrational.  SQL Compare has been awesome for troubleshooting potential schema issues between different instances of system databases.  SQL Data Compare helped us identify the cause behind a bug which appeared in PROD but could not be reproduced in a nearly (but not quite exactly) identical copy in UAT.  And the newest tool we are embracing: SQL Source Control.  I blogged about it here (and here, and here) last December.  This is really going to help us keep each developer’s copy of the database in sync with one another. Fiddler Helps you watch the whole traffic stream on web visits.  Haven’t used it a lot, but it did help me track down some odd 404 errors we were finding in our own application logs.  Has some other JavaScript troubleshooting capabilities, but some of its usefulness has been supplanted by the Developer Tools option in IE8. Funduc Search & Replace Find any string anywhere in a mound of source code really, really fast.  Does RegEx searches, if you understand that foreign language.  Has really helped with some refactoring work to pinpoint, for example, everywhere a particular stored procedure is referenced, whether in .NET code or other SQL procedures (which we have in script files).  Provides in-context preview of the search results.  Fantastic tool, and a bargain price. SciTE SciTE is a Scintilla based Text Editor and it is a fantastic, light-weight tool for quickly reviewing (or writing) program code, SQL scripts, and extract files.  It has language-specific syntax highlighting.  I used it to write several batch and CMD programs a year ago, and to examine data extract files for exchanging information with other systems.  Extremely handy are the options to View End of Line and View Whitespace.  Ever receive a file that is supposed to use CRLF as an end-of-line marker, but really only has CRs?  SciTE will quickly make that visible. Infragistics Controls We do a lot of ASP.NET development, and frequently use the WebGrid, WebTab, and date picker controls.  We will likely be implementing the Hierarchical Data Grid soon.  Infragistics has control suites for WebForms, WinForms, Silverlight, and coming soon MVC/JQuery. WinZip - WITH Command-Line add-in The classic compression program with a great command-line interface that allows me to build those CMD (and soon PowerShell) programs for automated compression jobs.  Our versioned Build packages are zip files. XML Notepad Haven’t used this a lot myself, but one of my team really likes it for examining large XML files. LINQPad Again, haven’t used this one a lot, but it was recommended to me for learning and practicing my LINQ skills which will come in handy as we implement Entity Framework. SQL Sentry Plan Explorer SQL Server Show Plan on steroids.  Great for helping you focus on the parts of a large query that are of most importance.  Also great for just compressing the graphical plan into more readable layout. Araxis Merge A great DIFF and Merge tool.  SourceGear provides a great tool called DiffMerge that we use all the time, but occasionally, I like the cross-edit capabilities of Araxis Merge.  For a while, we also produced DIFF reports in HTML that showed all the changes that occurred between two releases.  This was most important when we were putting out very small, but very important hot fixes on a very politically hot system.  The reports produced by Araxis Merge gave the Director of IS assurance that we were not accidentally introducing ripples throughout the system with our releases. Idera SQL Admin Toolset A great collection of tools including a password checker to help analyze your SQL Server for weak user passwords, a Backup Status tool to quickly scan a large list of servers and databases to identify any that are overdue for backups.  Particularly helpful for highlighting new databases that have been deployed without getting included in your backup processing.  I also like Space Analyzer to keep an eye on disk space consumed by database files. Idera SQL Job Manager This free tool provides a nice calendar view of SQL Server Job Schedules, but to a degree, you also get what you pay for.  We will be purchasing SQL Sentry Event Manager later this year as an even better job schedule reviewer/manager.  But in the meantime, this at least gives me a good view on potential resource conflicts across multiple instances of SQL Server. DBFViewer 2000 I inherited a couple of FoxPro databases that I have to keep an eye on occasionally and have not yet been able to migrate them to SQL Server. Balsamiq Mockups We are still in evaluation-mode on this tool, but I really like it as a quick UI mockup tool that does not require Visual Studio, so someone other than a programmer can do UI design.  The interface looks hand-drawn which definitely has some psychological benefits when communicating to users, too. FeedDemon I have to stay on top of my WAY TOO MANY blog subscriptions somehow.  I may read blogs on a couple of different computers, and FeedDemon’s integration with Google Reader allows me to keep them all in sync.  I don’t particularly like the Google Reader interface, or the fact that it always wanted to mark articles as read just because I scrolled past them.  FeedDemon solves this problem for me, and provides a multi-tabbed interface which is good because fairly frequently one blog will link to something else I want to read, and I can end up with a half-dozen open tabs all from one article. Synergy+ In my office, I run four monitors across two computers all with one mouse and keyboard.  Synergy is the magic software that makes this work. TweetDeck I’m not the most active Tweeter in the world, but when I want to check-in with the Twitterverse, this really helps.  I have found the #sqlhelp and #PoshHelp hash tags particularly useful, and I also have columns setup to make it easy to monitor #sqlpass, #PASSProfDev, and short term events like #sqlsat68.   Whew!  That’s a lot.  No wonder it took me a couple of days to get everything setup the way I wanted it.  Oh, that and actually getting some work accomplished at the same time.  Anyway, I know that is a huge dump of info, and most people never make it here to the end, so for those who did, let me say, CONGRATULATIONS, you made it! I hope you’ll find a new tool or two to make your work life a little easier.

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• Finding the Right Solution to Source and Manage Your Contractors

  - by mark.rosenberg(at)oracle.com

  Many of our PeopleSoft Enterprise applications customers operate in service-based industries, and all of our customers have at least some internal service units, such as IT, marketing, and facilities. Employing the services of contractors, often referred to as "contingent labor," to deliver either or both internal and external services is common practice. As we've transitioned from an industrial age to a knowledge age, talent has become a primary competitive advantage for most organizations. Contingent labor offers talent on flexible terms; it offers the ability to scale up operations, close skill gaps, and manage risk in the process of delivering services. Talent comes from many sources and the rise in the contingent worker (contractor, consultant, temporary, part time) has increased significantly in the past decade and is expected to reach 40 percent in the next decade. Managing the total pool of talent in a seamless integrated fashion not only saves organizations money and increases efficiency, but creates a better place for workers of all kinds to work. Although the term "contingent labor" is frequently used to describe both contractors and employees who have flexible schedules and relationships with an organization, the remainder of this discussion focuses on contractors. The term "contingent labor" is used interchangeably with "contractor." Recognizing the importance of contingent labor, our PeopleSoft customers often ask our team, "What Oracle vendor management system (VMS) applications should I evaluate for managing contractors?" In response, I thought it would be useful to describe and compare the three most common Oracle-based options available to our customers. They are:   The enterprise licensed software model in which you implement and utilize the PeopleSoft Services Procurement (sPro) application and potentially other PeopleSoft applications;  The software-as-a-service model in which you gain access to a derivative of PeopleSoft sPro from an Oracle Business Process Outsourcing Partner; and  The managed service provider (MSP) model in which staffing industry professionals utilize either your enterprise licensed software or the software-as-a-service application to administer your contingent labor program. At this point, you may be asking yourself, "Why three options?" The answer is that since there is no "one size fits all" in terms of talent, there is also no "one size fits all" for effectively sourcing and managing contingent workers. Various factors influence how an organization thinks about and relates to its contractors, and each of the three Oracle-based options addresses an organization's needs and preferences differently. For the purposes of this discussion, I will describe the options with respect to (A) pricing and software provisioning models; (B) control and flexibility; (C) level of engagement with contractors; and (D) approach to sourcing, employment law, and financial settlement. Option 1:  Enterprise Licensed Software In this model, you purchase from Oracle the license and support for the applications you need. Typically, you license PeopleSoft sPro as your VMS tool for sourcing, monitoring, and paying your contract labor. In conjunction with sPro, you can also utilize PeopleSoft Human Capital Management (HCM) applications (if you do not already) to configure more advanced business processes for recruiting, training, and tracking your contractors. Many customers choose this enterprise license software model because of the functionality and natural integration of the PeopleSoft applications and because the cost for the PeopleSoft software is explicit. There is no fee per transaction to source each contractor under this model. Our customers that employ contractors to augment their permanent staff on billable client engagements often find this model appealing because there are no fees to affect their profit margins. With this model, you decide whether to have your own IT organization run the software or have the software hosted and managed by either Oracle or another application services provider. Your organization, perhaps with the assistance of consultants, configures, deploys, and operates the software for managing your contingent workforce. This model offers you the highest level of control and flexibility since your organization can configure the contractor process flow exactly to your business and security requirements and can extend the functionality with PeopleTools. This option has proven very valuable and applicable to our customers engaged in government contracting because their contingent labor management practices are subject to complex standards and regulations. Customers find a great deal of value in the application functionality and configurability the enterprise licensed software offers for managing contingent labor. Some examples of that functionality are... The ability to create a tiered network of preferred suppliers including competencies, pricing agreements, and elaborate candidate management capabilities. Configurable alerts and online collaboration for bid, resource requisition, timesheet, and deliverable entry, routing, and approval for both resource and deliverable-based services. The ability to manage contractors with the same PeopleSoft HCM and Projects applications that are used to manage the permanent workforce. Because it allows you to utilize much of the same PeopleSoft HCM and Projects application functionality for contractors that you use for permanent employees, the enterprise licensed software model supports the deepest level of engagement with the contingent workforce. For example, you can: fill job openings with contingent labor; guide contingent workers through essential safety and compliance training with PeopleSoft Enterprise Learning Management; and source contingent workers directly to project-based assignments in PeopleSoft Resource Management and PeopleSoft Program Management. This option enables contingent workers to collaborate closely with your permanent staff on complex, knowledge-based efforts - R&D projects, billable client contracts, architecture and engineering projects spanning multiple years, and so on. With the enterprise licensed software model, your organization maintains responsibility for the sourcing, onboarding (including adherence to employment laws), and financial settlement processes. This means your organization maintains on staff or hires the expertise in these domains to utilize the software and interact with suppliers and contractors. Option 2:  Software as a Service (SaaS) The effort involved in setting up and operating VMS software to handle a contingent workforce leads many organizations to seek a system that can be activated and configured within a few days and for which they can pay based on usage. Oracle's Business Process Outsourcing partner, Provade, Inc., provides exactly this option to our customers. Provade offers its vendor management software as a service over the Internet and usually charges your organization a fee that is a percentage of your total contingent labor spending processed through the Provade software. (Percentage of spend is the predominant fee model, although not the only one.) In addition to lower implementation costs, the effort of configuring and maintaining the software is largely upon Provade, not your organization. This can be very appealing to IT organizations that are thinly stretched supporting other important information technology initiatives. Built upon PeopleSoft sPro, the Provade solution is tailored for simple and quick deployment and administration. Provade has added capabilities to clone users rapidly and has simplified business documents, like work orders and change orders, to facilitate enterprise-wide, self-service adoption with little to no training. Provade also leverages Oracle Business Intelligence Enterprise Edition (OBIEE) to provide integrated spend analytics and dashboards. Although pure customization is more limited than with the enterprise licensed software model, Provade offers a very effective option for organizations that are regularly on-boarding and off-boarding high volumes of contingent staff hired to perform discrete support tasks (for example, order fulfillment during the holiday season, hourly clerical work, desktop technology repairs, and so on) or project tasks. The software is very configurable and at the same time very intuitive to even the most computer-phobic users. The level of contingent worker engagement your organization can achieve with the Provade option is generally the same as with the enterprise licensed software model since Provade can automatically establish contingent labor resources in your PeopleSoft applications. Provade has pre-built integrations to Oracle's PeopleSoft and the Oracle E-Business Suite procurement, projects, payables, and HCM applications, so that you can evaluate, train, assign, and track contingent workers like your permanent employees. Similar to the enterprise licensed software model, your organization is responsible for the contingent worker sourcing, administration, and financial settlement processes. This means your organization needs to maintain the staff expertise in these domains. Option 3:  Managed Services Provider (MSP) Whether you are using the enterprise licensed model or the SaaS model, you may want to engage the services of sourcing, employment, payroll, and financial settlement professionals to administer your contingent workforce program. Firms that offer this expertise are often referred to as "MSPs," and they are typically staffing companies that also offer permanent and temporary hiring services. (In fact, many of the major MSPs are Oracle applications customers themselves, and they utilize the PeopleSoft Solution for the Staffing Industry to run their own business operations.) Usually, MSPs place their staff on-site at your facilities, and they can utilize either your enterprise licensed PeopleSoft sPro application or the Provade VMS SaaS software to administer the network of suppliers providing contingent workers. When you utilize an MSP, there is a separate fee for the MSP's service that is typically funded by the participating suppliers of the contingent labor. Also in this model, the suppliers of the contingent labor (not the MSP) usually pay the contingent labor force. With an MSP, you are intentionally turning over business process control for the advantages associated with having someone else manage the processes. The software option you choose will to a certain extent affect your process flexibility; however, the MSPs are often able to adapt their processes to the unique demands of your business. When you engage an MSP, you will want to give some thought to the level of engagement and "partnering" you need with your contingent workforce. Because the MSP acts as an intermediary, it can be very valuable in handling high volume, routine contracting for which there is a relatively low need for "partnering" with the contingent workforce. However, if your organization (or part of your organization) engages contingent workers for high-profile client projects that require diplomacy, intensive amounts of interaction, and personal trust, introducing an MSP into the process may prove less effective than handling the process with your own staff. In fact, in many organizations, it is common to enlist an MSP to handle contractors working on internal projects and to have permanent employees handle the contractor relationships that affect the portion of the services portfolio focused on customer-facing, billable projects. One of the key advantages of enlisting an MSP is that you do not have to maintain the expertise required for orchestrating the sourcing, hiring, and paying of contingent workers.  These are the domain of the MSPs. If your own staff members are not prepared to manage the essential "overhead" processes associated with contingent labor, working with an MSP can make solid business sense. Proper administration of a contingent workforce can make the difference between project success and failure, operating profit and loss, and legal compliance and fines. Concluding Thoughts There is little doubt that thoughtfully and purposefully constructing a service delivery strategy that leverages the strengths of contingent workers can lead to better projects, deliverables, and business results. What requires a bit more thinking is determining the platform (or platforms) that will enable each part of your organization to best deliver on its mission.

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