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  • Whats wrong with my CSS?

    - by William
    I'm trying to get my name and trip input fields to line, but they're all over the place. http://prime.programming-designs.com/test_forum/viewboard.php?board=0 #formdiv{ margin: auto; text-align: left; width: 30%; } .fielddiv1{ background-color: #222222; border: 2px solid #333333; vertical-align: middle; width: 45%; float: left; } .fielddiv2{ background-color: #222222; border: 2px solid #333333; vertical-align: middle; width: 100%; } .fieldtext{ width: 100%; background-color: #333333; }

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  • Silverlight Cream for January 15, 2011 -- #1028

    - by Dave Campbell
    Note to #1024 Swag Winners: I'm sending emails to the vendors Sunday night, thanks for your patience (a few of you have not contacted me yet) In this Issue: Ezequiel Jadib, Daniel Egan(-2-), Page Brooks, Jason Zander, Andrej Tozon, Marlon Grech, Jonathan van de Veen, Walt Ritscher, Jesse Liberty, Jeremy Likness, Sacha Barber, William E. Burrows, and WindowsPhoneGeek. Above the Fold: Silverlight: "Building a Radar Control in Silverlight - Part 1" Page Brooks WP7: "Tutorial: Dynamic Tile Push Notification for Windows Phone 7" Jason Zander Training: "WP7 Unleashed Session I–Hands on Labs" Daniel Egan From SilverlightCream.com: Silverlight Rough Cut Editor SP1 Released Ezequiel Jadib has an announcement about the Rough Cut Editor SP1 release, and he walks you through the content, installation and a bit of the initial use. WP7 Unleashed Session I–Hands on Labs Daniel Egan posted Part 1 of 3 of a new WP7 HOL ... video online and material to download... get 'em while they're hot! WP7 Saving to Media Library Daniel Egan has another post up as well on saving an image to the media library... not the update from Tim Heuer... all good info Building a Radar Control in Silverlight - Part 1 This freakin' cool post from Page Brooks is the first one of a series on building a 'Radar Control' in Silverlight ... seriously, go to the bottom and run the demo... I pretty much guarantee you'll take the next link which is download the code... don't forget to read the article too! Tutorial: Dynamic Tile Push Notification for Windows Phone 7 Jason Zander has a nice-looking tutorial up on dynamic tile notifications... good diagrams and discussion and plenty of code. Reactive.buffering.from event. Andrej Tozon is continuing his Reactive Extensions posts with this one on buffering: BufferWithTime and BufferWIthCount ... good stuff, good write-up, and the start of a WP7 game? MEFedMVVM with PRISM 4 Marlon Grech combines his MEFedMVVM with Prism 4, and says it was easy... check out the post and the code. Adventures while building a Silverlight Enterprise application part #40 Jonathan van de Veen has a discussion up about things you need to pay attention to as your project gets close to first deployment... lots of good information to think about Silverlight or not. Customize Windows 7 Preview pane for XAML files Walt Ritscher has a (very easy) XAML extension for Windows 7 that allows previewing of XAML files in an explorer window... as our UK friends say "Brilliant!" Entity Framework Code-First, oData & Windows Phone Client From the never-ending stream of posts that is Jesse Liberty comes this one on EF Code-First... so Jesse's describing Code-First and OData all wrapped up about a WP7 app Sterling Silverlight and Windows Phone 7 Database Triggers and Auto-Identity Sterling and Database Triggers sitting in a tree... woot for WP7 from Jeremy Likness... provides database solutions including Validation, Data-specific concerns such as 'last modified', and post-save processing ... all good, Jeremy! A Look At Fluent APIs Sacha Barber has a great post up that isn't necessarily Silverlight, but is it? ... we've been hearing a lot about Fluent APIs... read on to see what the buzz is. Windows Phone 7 - Part 3 - Final Application William E. Burrows has Part 3 of his WP7 tutorial series up... this one completing the Golf Handicap app by giving the user the ability to manage scores. User Control vs Custom Control in Silverlight for WP7 WindowsPhoneGeek has a great diagram and description-filled post up on User Controls and Custom Controls in WP7... good external links too. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • OpenWorld: Our (Road) Maps are Looking Good!

    - by Tony Berk
    Wow, only one (or two) days down at Oracle OpenWorld! Are you on overload yet? I'm still trying to figure out how to be in 3 sessions at the same time... I guess everyone needs to prioritize! There was a lot to see in Monday's sessions, especially some great forward-looking roadmap sessions. In case you aren't here or you decided to go to other sessions, this is my quick summary of what I could capture from a couple of the roadmaps: In the Fusion CRM Strategy and Roadmap session, Anthony Lye provided an overview of the Fusion CRM strategy including the key design principles of 3 E's: Easy, Effective and Efficient. After an overview of how Oracle has deployed Fusion CRM internally to 25,000 users worldwide, Anthony discussed the features coming in the next release, the releases in the next 12 months and beyond. I can't detail too much since you haven't read Oracle's Safe Harbor statement, but check out Fusion Tap and look for new features and added functionality for sales prediction, marketing, social and integration with a number of the key Customer Experience products.  In the Oracle RightNow CX Cloud Service Vision and Roadmap session, Chris Hamilton presented the focus areas for the RightNow product. As a result of the large increase in development resources after the acquisition, the RightNow CX team is planning a lot of enhancements to the functionality, infrastructure and integrations. As a key piece of the Oracle Customer Experience (CX) strategy, RightNow will be integrated with Oracle Social Network, Oracle Commerce (ATG and Endeca), Oracle Knowledge, Oracle Policy Automation and, of course, further integration with Fusion Sales and Marketing. Look forward to seeing more on the Virtual Assistant, Smart Interaction Hub and Mobility. In addition to the roadmaps, I was looking forward to hearing from Oracle CRM customers. So, I sat in on two great Siebel customer panels: The Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management panel consisted of speakers from CSL Behring, McKesson and Intuit. It was great to get an overview of implementations for both B2B and B2C companies. It was great hearing that all of these companies have more than 1,000 sales users (Intuit has 4,000) and how the 360 degree view of the customer in Siebel is helping these customers improve their customers' experience (CX). They are all great examples of centralized implementations which have standardized processes across the globe and across business units.  Waste Management, Farmers Insurance and the US Citizenship & Immigration Services presented in the Driving Great Customer Experiences with Siebel Service Applications session. Talk about serving large customer bases! Is it possible that Farmers with only 10 million households is the smallest of these 3? All of them provided great examples of how they are improving the customer experience (CX) including 60-70% improvements in efficiency or reducing the number of applications the customer service reps (CSRs) need to use from 10 to 1 (Waste Management) and context aware call transfers to avoid the caller explaining their issue 3 times (USCIS). So that's my wrap up of only 4 sessions from Monday. In between sessions, I stopped by the Oracle DEMOgrounds and CRM Pavilion to visit with a group of great partners and see the products and partner integrations in action. Don't miss a recap of Mark Hurd's Keynote. I can't believe there were another 40+ sessions covering CRM, Fusion, Cloud, etc. that I missed today! Anyone else see any great sessions?

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  • Linq IQueryable variables

    - by kevinw
    Hi i have a function that should return me a string but what is is doing is bringing me back the sql expression that i am using on the database what have i done wrong public static IQueryable XMLtoProcess(string strConnection) { Datalayer.HameserveDataContext db = new HameserveDataContext(strConnection); var xml = from x in db.JobImports where x.Processed == false select new { x.Content }; return xml; } this is the code sample this is what i should be getting back <PMZEDITRI TRI_TXNNO="11127" TRI_TXNSEQ="1" TRI_CODE="600" TRI_SUBTYPE="1" TRI_STATUS="Busy" TRI_CRDATE="2008-02-25T00:00:00.0000000-00:00" TRI_CRTIME="54540" TRI_PRTIME="0" TRI_BATCH="" TRI_REF="" TRI_CPY="main" C1="DEPL" C2="007311856/001" C3="14:55" C4="CUB2201" C5="MR WILLIAM HOGG" C6="CS12085393" C7="CS" C8="Blocked drain" C9="Scheme: CIS Home Rescue edi tests" C10="MR WILLIAM HOGG" C11="74 CROMARTY" C12="OUSTON" C13="CHESTER LE STREET" C14="COUNTY DURHAM" C15="" C16="DH2 1JY" C17="" C18="" C19="" C20="" C21="CIS" C22="0018586965 ||" C23="BD" C24="W/DE/BD" C25="EX-DIRECTORY" C26="" C27="/" C28="CIS Home Rescue" C29="CIS Home Rescue Plus Insd" C30="Homeserve Claims Management Ltd|Upon successful completion of this repair the contractor must submit an itemised and costed Homeserve Claims Management Ltd Job Sheet." N1="79.9000" N2="68.0000" N3="11.9000" N4="0" N5="0" N6="0" D1="2008-02-25T00:00:00.0000000-00:00" T2="EX-DIRECTORY" T4="Blocked drain" TRI_SYSID="9" TRI_RETRY="3" TRI_RETRYTIME="0" /> can anyone help me please

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  • Parsing xml with php and xpath

    - by Hyung Suh
    Hey guys, I'm trying to parse an xml file to return a item with a specific id only, but having trouble making it work. here's what I have in php $xml_str = file_get_contents("test.xml"); $xml = simplexml_load_string($xml_str); $albid = $_GET['id']; $nodes = $xml->xpath('//library/book[@id=1]'); foreach($nodes as $node) { echo $node['title'].'<br/>'; } First, the php is not returning anything from the xml file. What would I need to fix to return the data? Also, how would I enter $albid into the xpath so that the id will be retrieved from the link? Any pointers in the right direction would be appreciated. Thanks! --and here's the sample xml file-- <library> <book id="1"> <title>PHP and MySQL</title> <author fname="miguel" lname="alvarez">Miguel Alvarez</author> </book> <book id="2"> <title>JAVA 123</title> <author fname="william" lname="vega">WIlliam Vega</author> </book>

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  • NSPopupButton Bindings with Value Transformer

    - by rdelmar
    I don't know if what I see with a popup button populated by bindings with a value transformer is the way it's supposed to be or not -- the unusual thing I'm seeing (at least with respect to what I've seen with value transformers and table views) is that the "value" parameter in the transformedValue: method is the whole array bound to the array controller, not the individual strings in the array. When I've done this with table views, the transformer is called once for each displayed row in the table, and the "value" parameter is whatever object is bound to that row and column, not the whole array that serves as the content array for the array controller. I have a very simple app to test this. In the app delegate there is this: +(void)initialize { RDTransformer *transformer = [[RDTransformer alloc] init]; [NSValueTransformer setValueTransformer:transformer forName:@"testTransformer"]; } - (void)applicationDidFinishLaunching:(NSNotification *)aNotification { self.theData = @[@{@"name":@"William", @"age":@"24"},@{@"name":@"Thomas", @"age":@"23"},@{@"name":@"Alexander", @"age":@"64"},@{@"name":@"James", @"age":@"47"}]; } In the RDTransformer class is this: + (Class)transformedValueClass { return [NSString class]; } +(BOOL)allowsReverseTransformation { return NO; } -(id)transformedValue:(id)value { NSLog(@"%@",value); return value; } In IB, I added an NSPopupButton to the window and an array controller to the objects list. The content array of the controller is bound to App Delegate.theData, and the Content Values of the popup button is bound to Array Controller.arrangedObjects.name with the value transformer, testTransformer. When I run the program, the log from the transformedValue: method is this: 2012-09-19 20:31:39.975 PopupBindingWithTransformer[793:303] ( ) 2012-09-19 20:31:40.019 PopupBindingWithTransformer[793:303] ( William, Thomas, Alexander, James ) This doesn't seem to be other people's experience from what I can see on SO. Is there something I'm doing wrong with either the bindings or the value transformer?

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  • Querying using table-valued parameter

    - by antmx
    I need help please with writing a sproc, it takes a table-valued parameter @Locations, whose Type is defined as follows: CREATE TYPE [dbo].[tvpLocation] AS TABLE( [CountryId] [int] NULL, [ResortName] [nvarchar](100) NULL, [Ordinal] [int] NOT NULL, PRIMARY KEY CLUSTERED ( [Ordinal] ASC )WITH (IGNORE_DUP_KEY = OFF) ) @Locations will contain at least 1 row. Each row WILL have a non-null CountryId, and MAY have a non-null ResortName. Each row will have a unique Ordinal, the first being 0. The combinations of CountryId and ResortName in @Locations will be unique. The sproc needs to search against the following table structure. The image can be seen better by right-clicking it and View Image, or similar depending on your browser. Now this is where I'm stuck, the sproc should be able to find Tours where: The Tour's 1st TourHotel (Ordinal 0) has the same CountryId (and ResortName if specified) of the 1st row of @Locations (Ordinal 0). And also if @Locations has 1 row, the Tour must have additional TourHotels, ALL of which must be in the remaining CountryIds (and ResortNames if specified) of these remaining @Locations rows. Edit This is the code I finally used, based on Anthony Faull's suggestion. Thank you so much Anthony: select distinct T.Id from tblTour T join tblTourHotel TH on TH.TourId = T.Id join tblHotel H ON H.Id = TH.HotelId JOIN @Locations L ON ( ( L.Ordinal = 0 AND TH.Ordinal = 0 ) OR ( L.Ordinal > 0 AND TH.Ordinal > 0 ) ) AND L.CountryId = H.CountryId AND ( L.ResortName = H.ResortName OR L.ResortName IS NULL ) cross apply( select COUNT(TH2.Id) AS [Count] FROM tblTourHotel TH2 where TH2.TourId = TH.TourId ) TourHotelCount where TourHotelCount.[Count] = @LocationCount group by T.Id, T.TourRef, T.Description, T.DepartureDate, T.NumNights, T.DepartureAirportId, T.DestinationAirportId, T.AirlineId, T.FEPrice having COUNT(distinct TH.Id) = @LocationCount

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  • How to egrep the first character in second column?

    - by Steve
    using egrep, how can i print all lastnames start with K or k ??? Jennifer Cowan:548-834-2348:583 Laurel Ave., Kingsville, TX 83745:10/1/35:58900 Lesley Kirstin:408-456-1234:4 Harvard Square, Boston, MA 02133:4/22/62:52600 Jennifer Cowan:548-834-2348:583 Laurel Ave., kingsville, TX 83745:10/1/35:58900 Lesley kirstin:408-456-1234:4 Harvard Square, Boston, MA 02133:4/22/62:52600 William Kopf:846-836-2837:6937 Ware Road, Milton, PA 93756:9/21/46:43500 Arthur Putie:923-835-8745:23 Wimp Lane, Kensington, DL 38758:8/31/69:126000

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  • PeerApp Scalability

    - by ChaosFreak
    William, In response to a question on P2P caching, you answered "PeerApp can do that but probably doesn't suit the scale you are looking at." PeerApp is the most scalable P2P cache in the world, and can handle hundreds of Gb per second of bandwidth. Their largest deployment in Taiwan handles 120Gbps with no problem. The next largest competitor, OverSi, can barely handle a tenth of that. Where do you get your information that PeerApp "doesn't suit scale"?

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  • Oracle Delivers Oracle Social Services Suite

    - by michael.seback
    Oracle Delivers Oracle Social Services Suite with New Releases of Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10 Continuing its leadership and commitment to provide key innovations specifically created for social services agencies, Oracle today released the new Oracle Social Services Suite that includes updated versions of Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10. "Oracle's commitment to our social services customers is indisputable with the introduction of Oracle Social Services Suite and the latest innovations from Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10," said Anthony Lye, Senior Vice President of CRM, Oracle. "Social service agencies have not only many of the most complex jobs to perform with limited time and funding, but also some of the most important for our society, especially when children are involved. The technology advances Oracle provides will help these agencies increase their own efficiency and save costs, while helping to improve the outcome for their clients." read more

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  • links for 2010-04-02

    - by Bob Rhubart
    Jeff Victor: Solaris Virtualization Book Jeff Victor with an update on the status of the book, "Oracle Solaris 10 System Virtualization Essentials." (tags: sun solaris virtualization) Mitch Denny: Architecture vs. Design It's an old post but it still resonates: "In the consumer electronics business, some people are actually hired to go through a system and remove components until it stops working – they do this to remove the cost before they go into mass production. We need more of this in the software business." -- Mitch Denny (tags: architecture design development) @vambenepe: Enterprise application integration patterns for IT management: a blast from the past or from the future? "In a recent blog post, Don Ferguson (CTO at CA) describes CA Catalyst, a major architectural overall which “applies enterprise application integration patterns to the problem of integrating IT management systems”. Reading this was fascinating to me. Not because the content was some kind of revelation, but exactly for the opposite reason. Because it is so familiar." -- William Vambenepe (tags: otn oracle eai)

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  • Oracle and ATG: The Next Generation of Customer Experience

    - by divya.malik
    Oracle today announced that it has completed the acquisition of Art Technology Group (ATG), Inc. In a webcast this morning, Thomas Kurian, Executive Vice President, Oracle Anthony Lye, Senior Vice President, CRM at Oracle and  Ken Volpe, Senior Vice President of Products and Technology from ATG, presented the rationale, strategy and future direction with this acquisition, ATG is a leading E-Commerce service provider and Oracle is a leading CRM and Retail Applications provider, which makes it a winning team. There has been a lot of positive feedback from the analysts, press as well as customers. “As a customer of both Oracle and ATG, we view the integration of the two companies as a natural fit,” said Kevin Cunnington, Global Head of Online, Vodafone Group. “We look forward to new efficiencies that address our online and cross-channel business strategies and help us further provide superior customer experiences.” For more information about Oracle and ATG: Overiew and FAQs Webcast Press Release Technorati Tags: oracle,oracle siebel crm,atg,crm

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  • Quote of the Day: A Credo

    - by BuckWoody
    To live content with small means, to seek elegance rather than luxury, and refinement rather than fashion, to be worthy, not respectable, and wealthy, not rich, to study hard, think quietly, talk gently, act frankly, to listen to stars and birds, to babes and sages, with open heart, to bear all cheerfully, do all bravely, await occasions, hurry never, in a word to let the spiritual, unbidden and unconscious, grow up through the common, this is to be my symphony. William Henry Channing Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • links for 2010-05-26

    - by Bob Rhubart
    @vambenempe - Dear Cloud API, your fault line is showing "I am talking about the dreadful state of fault reporting in remote APIs, from Twitter to Cloud interfaces. They are badly described in the interface documentation and the implementations often don’t even conform to what little is documented." -- William Vambenempe (tags: oracle otn cloud) @oraclebase: Consuming Web Services using PL/SQL Oracle ACE Director Tim Hall shares a couple of solutions for consuming web services using PL/SQL. (tags: oracle otn oracleace soa sql webservices) Douwe Pieter van den Bos: IT Project misstep: To Serve and Protect "Thoughts and vision change during time. We gain new insights and other people share their knowledge. This is exactly why software development projects need to be based on a change facilitating manner, not trying to avoid change, or make it more difficult." -- Douwe Pieter van den Bos (tags: oracle otn architect projectmanagement innovation)

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  • How Are Businesses Advancing with the Experience Revolution?

    - by Charles Knapp
    Businesses worldwide are operating in a new era. Customers are taking charge of their relationships with brands, and the customer experience has become the most important differentiator and driver of business value. Where is the experience heading? And how can businesses take advantage of the customer experience revolution? Find out from the experts at a one-of-a-kind event: the Oracle Customer Experience Summit at Oracle OpenWorld, San Francisco, October 3-5. Our featured speakers are global visionaries including Seth Godin, George Kembel from the Stanford d:School, Bruce Temkin, Kerry Bodine and Paul Hagen from Forrester, and Gene Alvarez from Gartner. Featured industry leaders will include speakers from Athene Group, Bazaarvoice, Comcast, Consortium of Service Innovation, Haworth, Intuit, KPN, Marriott, Nikon, Quicksilver, Royal Caribbean, SapientNitro, Southwest, Stryker, Stuart Concannon, and Twilio. Featured speakers from Oracle will include Oracle President Mark Hurd, Anthony Lye, David Vap, Brian Curran, John Kembel, and Matthew Banks. So, please join us at the Customer Experience Summit at the Oracle OpenWorld Conference.

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  • Oracle CRM is ready for the Apple iPad!

    - by divya.malik
    Here is some exciting news to report from the Oracle headquarters today. For all you Apple and Oracle CRM fans, we just announced Oracle CRM support for the Apple iPad. This is great news for anyone seeking richer CRM user experience with the Apple iPad. Oracle’s Siebel CRM can support a rich graphical user interface on Apple’s iPad using the recently released Oracle’s server –based REST ( Representational State Transfer and is a simple way of providing APIs over HTTP) interface and get access to the Siebel metadata. In the words of SVP, Anthony Lye “Siebel CRM support for the Apple iPad is yet another example of Oracle’s dedication to give customers the cutting-edge CRM options on the latest devices so they can grow their business and increase productivity.” For more details on this integration, please read the press release Here is a demo created by Oracle CRM Principal Product Manager, Raj Aggarwal

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  • 12/14 IDC Webcast on Insurance Distribution Strategies -- Manage Data and Engage Customers

    - by charles.knapp
    The insurance industry faces unprecedented challenges from new competition, more rigorous regulatory obligations, tighter capital restrictions, and more demanding customers. The winners will be those insurers that can successfully manage complex and disparate data resources to engage successfully with their customers, building trust through outstanding, multi-channel customer service with the insurer and its agents. At the heart of all these issues is the ability of insurers to engage directly with agents and customers using their preferred channels; measure risk and profitability accurately, and quickly to enable swift decision-making; and transform aging IT infrastructure so that the business can drive down costs and protect eroding margins. In this one-hour webcast, moderated by Insurance & Technology Magazine Executive Editor Anthony O'Donnell, you will learn about critical distribution management strategies that work. Join Peter Farley of analyst firm IDC Financial Insights, Scott Mampre of Capgemini, and Srini Venkat of Oracle Insurance to learn ways to maximize improvements to competitiveness, customer service, operating efficiencies - and ultimately profitability and growth. Please join us!

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  • DBaaS Online Forum - Now available on-demand

    - by Javier Puerta
    The Database-as-a-Service Online Forum  was originally broadcasted on Monday, October 21, 2013, at a US-timezones time. All the content of the forum is now available on-demand for customers and partners to watch and listen to. The content is available on demand here. Watch the on-demand forum to hear from analysts and experts on how companies are beginning to transform with Database as a Service, and learn the prescriptive steps your organization can take to design, deploy, and deliver Database as a Service today   Agenda  Keynote Carl Olofson, Research VP, IDC Juan Loaiza, Senior Vice President, Oracle Systems Technology Todd Kimbriel, Director, State of Texas, eGovernment Division Eric Zonneveld, Oracle Architect, KPN James Anthony, Technology Director, e-DBA Breakout 1: Design DBaaS Alan Levine, Senior Director, Oracle Enterprise Architects Breakout 2: Deploy DBaaS Michael Timpanaro-Perrotta, Director of Product Management, Oracle Breakout 3: Deliver DBaaS  Sudip Datta, Vice President of Product Management, Oracle Closing Session Michelle Malcher, IOUG President Juan Loaiza, Senior Vice President, Oracle Systems Technology

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  • DBaaS Online Forum - Now available on-demand

    - by Javier Puerta
    The Database-as-a-Service Online Forum  was originally broadcasted on Monday, October 21, 2013, at a US-timezones time. All the content of the forum is now available on-demand for customers and partners to watch and listen to. The content is available on demand here. Watch the on-demand forum to hear from analysts and experts on how companies are beginning to transform with Database as a Service, and learn the prescriptive steps your organization can take to design, deploy, and deliver Database as a Service today   Agenda  Keynote Carl Olofson, Research VP, IDC Juan Loaiza, Senior Vice President, Oracle Systems Technology Todd Kimbriel, Director, State of Texas, eGovernment Division Eric Zonneveld, Oracle Architect, KPN James Anthony, Technology Director, e-DBA   Breakout 1: Design DBaaS Alan Levine, Senior Director, Oracle Enterprise Architects   Breakout 2: Deploy DBaaS Michael Timpanaro-Perrotta, Director of Product Management, Oracle   Breakout 3: Deliver DBaaS  Sudip Datta, Vice President of Product Management, Oracle   Closing Session Michelle Malcher, IOUG President Juan Loaiza, Senior Vice President, Oracle Systems Technology

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  • Highlights from the Oracle Customer Experience Summit @ OpenWorld

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development The Oracle Customer Experience Summit was the first-ever event covering the full breadth of Oracle's CX portfolio -- Marketing, Sales, Commerce, and Service. The purpose of the Summit was to articulate the customer experience imperative and to showcase the suite of Oracle products that can help our customers create the best possible customer experience. This topic has always been a very important one, but now that there are so many alternative companies to do business with and because people have such public ways to voice their displeasure, it's necessary for vendors to have multiple listening posts in place to gauge consumer sentiment. They need to know what is going on in real time and be able to react quickly to turn negative situations into positive ones. Those can then be shared in a social manner to enhance the brand and turn the customer into a repeat customer. The Summit was focused on Oracle's portfolio of products and entirely dedicated to customers who are committed to building great customer experiences within their businesses. Rather than DBAs, the attendees were business people looking to collaborate with other like-minded experts and find out how Oracle can help in terms of technology, best practices, and expertise. The event was at the Westin St. Francis Hotel in San Francisco as part of Oracle OpenWorld. We had eight hundred people attend, which was great for the first year. Next year, there's no doubt in my mind, we can raise that number to 5,000. Alignment and Logic Oracle's Customer Experience portfolio is made up of a combination of acquired and organic products owned by many people who are new to Oracle. We include homegrown Fusion CRM, as well as RightNow, Inquira, OPA, Vitrue, ATG, Endeca, and many others. The attendees knew of the acquisitions, so naturally they wanted to see how the products all fit together and hear the logic behind the portfolio. To tell them about our alignment, we needed to be aligned. To accomplish that, a cross functional team at Oracle agreed on the messaging so that every single Oracle presenter could cover the big picture before going deep into a product or topic. Talking about the full suite of products in one session produced overflow value for other products. And even though this internal coordination was a huge effort, everyone saw the value for our customers and for our long-term cooperation and success. Keynotes, Workshops, and Tents of Innovation We scored by having Seth Godin as our keynote speaker ? always provocative and popular. The opening keynote was a session orchestrated by Mark Hurd, Anthony Lye, and me. Mark set the stage by giving real-world examples of bad customer experiences, Anthony clearly articulated the business imperative for addressing these experiences, and I brought it all to life by taking the audience around the Customer Lifecycle and showing demos and videos, with partners included at each of the stops around the lifecycle. Brian Curran, a VP for RightNow Product Strategy, presented a session that was in high demand called The Economics of Customer Experience. People loved hearing how to build a business case and justify the cost of building a better customer experience. John Kembel, another VP for RightNow Product Strategy, held a workshop that customers raved about. It was based on the journey mapping methodology he created, which is a way to talk to customers about where they want to make improvements to their customers' experiences. He divided the audience into groups led by facilitators. Each person had the opportunity to engage with experts and peers and construct some real takeaways. From left to right: Brian Curran, John Kembel, Seth Godin, and George Kembel The conference hotel was across from Union Square so we used that space to set up Innovation Tents. During the day we served lunch in the tents and partners showed their different innovative ideas. It was very interesting to see all the technologies and advancements. It also gave people a place to mix and mingle and to think about the fringe of where we could all take these ideas. Product Portfolio Plus Thought Leadership Of course there is always room for improvement, but the feedback on the format of the conference was positive. Ninety percent of the sessions had either a partner or a customer teamed with an Oracle presenter. The presentations weren't dry, one-way information dumps, but more interactive. I just followed up with a CEO who attended the conference with his Head of Marketing. He told me that they are using John Kembel's journey mapping methodology across the organization to pull people together. This sort of thought leadership in these highly competitive areas gives Oracle permission to engage around the technology. We have to differentiate ourselves and it's harder to do on the product side because everyone looks the same on paper. But on thought leadership ? we can, and did, take some really big steps. David VapGroup Vice PresidentOracle Applications Product Development

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  • Come meet our Interns in Dublin

    - by klaudia.drulis
    Oracle Worldwide Product Translation Group (WPTG) provides solutions for all Oracle product and Content translation requirements. WPTG is a global organisation with its headquarters in Ireland and employees in Oracle offices worldwide. WPTG offer expertise in fields such as process engineering, tools development, linguistic quality, terminology, global product release, financial and vendor management. WPTG provides translation solution for over 40 languages including Asia Pacific, European, American and Middle Eastern languages. WPTG first introduced an intern program over 10 years ago and it has become a key component of our teams structure. The majority of Interns are sourced from a Computer Science related course, these Interns joining the engineering team. Others are sourced from Business courses and work within the Business / Project management area. The intern program allows us to maintain ties with current course curriculum and brings fresh energy and perspective into our Organisation. Four of the full time staff working in Dublin today joined us originally as Interns and subsequently were offered permanent positions. Come Meet some of our 2010 Interns, Come and see what Darragh, Anthony, Caoimhe, James and Artemij thought about working within the WPTG at Oracle: Darragh “Oracle has been a fun, challenging work placement for me. From day one I was treated as a full member of staff, this was both comforting and a little bit scary. The responsibilities stack up but I found I was able to keep on top of everything and even make improvements to how we handle a few things thanks to a great team and a very supportive manager. There’s a very positive atmosphere in work that’s really conducive to getting a lot of work done. Ideas seem to be the central hub in my line of business so all of my ideas and innovations were greeted with enthusiasm. Oracle has given me a fantastic opportunity and I urge you to grab it with both hands, you’ll find that you’re with a set of like minded people from all works of life that make work both interesting and fun. Even when the pressure is on you know that you can always get help and advice from someone nearby. My last word of advice is don’t be afraid to stick your neck out, everyone here is willing to learn, try something new and innovate, your voice will be heard and who knows, you could end up having a large impact on Oracle and your career.” Anthony “I had a great experience working with Oracle, from day one I was treated like a full member of staff with responsibilities of my own. I found that the more I put into the work the more I got out from the experience. Volunteering and being willing to face challenges have made this a more exciting placement. I am given a lot of leeway to do my own projects and so I’ve found that I am really enjoying my time here.” Caoimhe “I am currently spending my year of placement within the Release Management Team in the WPTG. My main role is to handle the finance process of all translation projects under 100k which includes creating workspecs and PO's, sending out kits, dealing with vendor queries and handling the invoicing and payment part. I am really enjoying my time here at Oracle, everyone is very open and friendly and willing to help you out with any questions you may have. I would definitely be interested in returning to Oracle after I graduate!” James “I am currently on a 12 month placement with Oracle, working as part of the Worldwide Product Translation Group in the Business Management. The Business Management team provides a global view on WPTG’s vendor and business strategy and is an interface into WPTG for new business. The business management team work together to support the external translation partner network. My role is to support the Business Management team and also to work on various projects when the need arises. This involves working with translation vendors and working with other Oracle employees worldwide. I am really enjoying my time working for Oracle, at times it can be challenging bit also very rewarding. I would recommend any student wanting to undertake a placement year to apply to Oracle, I made some great friends and I will never forget my time in Dublin.” Artemij “From working within Oracle, I have truly understood what "career path" is, and what opportunities a large corporation like Oracle can offer. Without any illusions, the work itself is exciting, sometimes challenging, tests your ability to handle pressure, to make decisions and take responsibility, to learn quickly and cooperate efficiently in order to solve a problem. I have learned a lot about myself. What I am good at, where and what I can do better. My placement at Oracle has allowed me to get a clearer picture of what I want, and which door I am going to open after college. If you have any questions related to this article feel free to contact  [email protected].  You can find our job opportunities via http://campus.oracle.com

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  • DBA in Space

    - by Neil Davidson
    Every now and then, you come across an idea that makes your heart jump and your skin tingle. That happened to me a few months ago, when Richard and Anthony pitched a small group of us an idea. "It's called DBA in Space", Richard said. I don't remember the rest of the pitch. "DBA in Space" is one of those phrases that's so simple, remarkable and clear that it sticks and it sticks hard. Sure, lots of people have done much hard, gritty work over the past few months to make it happen. Sure, there's...(read more)

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  • Highlights from the Oracle Customer Experience Summit @ OpenWorld

    - by Richard Lefebvre
    The Oracle Customer Experience Summit was the first-ever event covering the full breadth of Oracle's CX portfolio -- Marketing, Sales, Commerce, and Service. The purpose of the Summit was to articulate the customer experience imperative and to showcase the suite of Oracle products that can help our customers create the best possible customer experience. This topic has always been a very important one, but now that there are so many alternative companies to do business with and because people have such public ways to voice their displeasure, it's necessary for vendors to have multiple listening posts in place to gauge consumer sentiment. They need to know what is going on in real time and be able to react quickly to turn negative situations into positive ones. Those can then be shared in a social manner to enhance the brand and turn the customer into a repeat customer. The Summit was focused on Oracle's portfolio of products and entirely dedicated to customers who are committed to building great customer experiences within their businesses. Rather than DBAs, the attendees were business people looking to collaborate with other like-minded experts and find out how Oracle can help in terms of technology, best practices, and expertise. The event was at the Westin St. Francis Hotel in San Francisco as part of Oracle OpenWorld. We had eight hundred people attend, which was great for the first year. Next year, there's no doubt in my mind, we can raise that number to 5,000. Alignment and Logic Oracle's Customer Experience portfolio is made up of a combination of acquired and organic products owned by many people who are new to Oracle. We include homegrown Fusion CRM, as well as RightNow, Inquira, OPA, Vitrue, ATG, Endeca, and many others. The attendees knew of the acquisitions, so naturally they wanted to see how the products all fit together and hear the logic behind the portfolio. To tell them about our alignment, we needed to be aligned. To accomplish that, a cross functional team at Oracle agreed on the messaging so that every single Oracle presenter could cover the big picture before going deep into a product or topic. Talking about the full suite of products in one session produced overflow value for other products. And even though this internal coordination was a huge effort, everyone saw the value for our customers and for our long-term cooperation and success. Keynotes, Workshops, and Tents of Innovation We scored by having Seth Godin as our keynote speaker ? always provocative and popular. The opening keynote was a session orchestrated by Mark Hurd, Anthony Lye, and me. Mark set the stage by giving real-world examples of bad customer experiences, Anthony clearly articulated the business imperative for addressing these experiences, and I brought it all to life by taking the audience around the Customer Lifecycle and showing demos and videos, with partners included at each of the stops around the lifecycle. Brian Curran, a VP for RightNow Product Strategy, presented a session that was in high demand called The Economics of Customer Experience. People loved hearing how to build a business case and justify the cost of building a better customer experience. John Kembel, another VP for RightNow Product Strategy, held a workshop that customers raved about. It was based on the journey mapping methodology he created, which is a way to talk to customers about where they want to make improvements to their customers' experiences. He divided the audience into groups led by facilitators. Each person had the opportunity to engage with experts and peers and construct some real takeaways. The conference hotel was across from Union Square so we used that space to set up Innovation Tents. During the day we served lunch in the tents and partners showed their different innovative ideas. It was very interesting to see all the technologies and advancements. It also gave people a place to mix and mingle and to think about the fringe of where we could all take these ideas. Product Portfolio Plus Thought Leadership Of course there is always room for improvement, but the feedback on the format of the conference was positive. Ninety percent of the sessions had either a partner or a customer teamed with an Oracle presenter. The presentations weren't dry, one-way information dumps, but more interactive. I just followed up with a CEO who attended the conference with his Head of Marketing. He told me that they are using John Kembel's journey mapping methodology across the organization to pull people together. This sort of thought leadership in these highly competitive areas gives Oracle permission to engage around the technology. We have to differentiate ourselves and it's harder to do on the product side because everyone looks the same on paper. But on thought leadership ? we can, and did, take some really big steps. David Vap Group Vice President Oracle Applications Product Development

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