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• Travelocity Delivers Superior Customer Experience and Reduces Operating Costs with Oracle RightNow

  - by Tony Berk

  Turning the spotlight to our newest member of the CRM and Customer Experience (CX) family, RightNow, we highlight one of many customer success stories.  Travelocity is a leading provider of consumer-direct travel services for the leisure and business traveler. It markets and distributes travel-related products and services directly to individuals through Travelocity and its various brand websites and contact centers, and websites owned by its supplier and distribution partners. Before RightNow, Travelocity was running one system for its agent desktop and a separate email solution. Toggling between systems was inefficient and cumbersome. The RightNow contact center solution enables Travelocity to react at a moment’s notice and get customers the information they need before, during, and after their trip while maximizing agent productivity and driving revenue. Superior customer experience is one key reason why Travelocity continues to be a leader in the industry. The RightNow contact center solution supports Travelocity across its global brands with multi-channel support to provide superior care however customers communicate with the company—via phone, email, web, chat or mobile. Click here to learn more about Travelocity's use of Oracle RightNow and review other RightNow success stories.

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• New Thinking for Supply Chain Analytics. PLM for Process. And Untangling Services Complexity.

  - by David Hope-Ross

  The first edition of the quarterly Oracle Information InDepth Value Chain and Procurement Transformation newsletter has just been published. It’s a solid round-up of news and analysis from the fast-moving world of global supply chains and supply management.  As the title of this post implies, the latest edition covers a wide array of great topics. But the story on supply chain analytics from Endeca is especially interesting. Without giving away the ending, it explores new ways of thinking about the value of information and how to exploit it for supply chain improvement. If you enjoy this edition, think about opting-in via the subscription link. It is an easy way to keep up with the latest and greatest.

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• (int) Math.floor(x / TILESIZE) or just (int) (x / TILESIZE)

  - by Aidan Mueller

  I have a Array that stores my map data and my Tiles are 64X64. Sometimes I need to convert from pixels to units of tiles. So I was doing: int x int y public void myFunction() { getTile((int) Math.floor(x / 64), (int) Math.floor(y / 64)).doOperation(); } But I discovered by using (I'm using java BTW) System.out.println((int) (1 / 1.5)) that converting to an int automatically rounds down. This means that I can replace the (int) Math.floor with just x / 64. But if I run this on a different OS do you think it might give a different result? I'm just afraid there might be some case where this would round up and not down. Should I keep doing it the way I was and maybe make a function like convert(int i) to make it easier? Or is it OK to just do x / 64?

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• Microsoft Basic Office 2007 Activation Keys won't work after re-installing on my Laptop

  - by Rolnik

  So, I've upgraded my hard-drive on my laptop, and proceeded to grab my trusty copper-faced Official MS Office disk to do an install. I have three licenses with the fancy green-blue paper that identifies the license keys. Problem is, that for each of these license keys, when the Office 2007 software asks that I enter the "Product Key" it states: The key is incorrect. Verify that you have the correct key, and then retype it Why would Microsoft want to inhibit/prohibit re-installs on the same machine that the software was initially installed to? Incidentally, the same goofy error happens with each of the three valid product key (activation keys) that I enter.

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• 100+ Science Fiction Movies Supercut [Video]

  - by Asian Angel

  If you were looking for inspiration for a weekend sci-fi movie watching marathon, then this awesome supercut video of 100+ sci-fi movies is the perfect place to start! Now all you need is a nice tub of popcorn to round things out… Science Fiction: A Supercut (Glitch Mob remix “Monday”) [via Geeks are Sexy] Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder? Why Your Android Phone Isn’t Getting Operating System Updates and What You Can Do About It How To Delete, Move, or Rename Locked Files in Windows

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• An Interview with JavaOne Rock Star Martijn Verburg

  - by Janice J. Heiss

  An interview with JavaOne Rock Star Martijn Verburg, by yours truly, titled “Challenging the Diabolical Developer: A Conversation with JavaOne Rock Star Martijn Verburg,” is now up on otn/java. Verburg, one of the leading movers and shakers in the Java community, is well known for his ‘diabolical developer” talks at JavaOne where he uncovers some of the worst practices that Java developers are prone to. He mentions a few in the interview: * “A lack of communication: Software development is far more a social activity than a technical one; most projects fail because of communication issues and social dynamics, not because of a bad technical decision. Sadly, many developers never learn this lesson.* No source control: Some developers simply store code in local file systems and e-mail the code in order to integrate their changes; yes, this still happens.* Design-driven design: Some developers are inclined to cram every design pattern from the Gang of Four (GoF) book into their projects. Of course, by that stage, they've actually forgotten why they're building the software in the first place.” He points to a couple of core assumptions and confusions that lead to trouble: “One is that developers think that the JVM is a magic box that will clean up their memory and make their code run fast, as well as make them cups of coffee. The JVM does help in a lot of cases, but bad code can and will still lead to terrible results! The other trend is to try to force Java (the language) to do something it's not very good at, such as rapid Web development. So you get a proliferation of overly complex frameworks, libraries, and techniques trying to get around the fact that Java is a monolithic, statically typed, compiled, OO environment. It's not a Golden Hammer!” Verburg has many insightful things to say about how to keep a Java User Group (JUG) going, about the “Adopt a JSR” program, bugathons, and much more. Check out the article here.

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• Share one monitor with another user and display their screen as well

  - by Xiong Chiamiov

  My housemate and I just started playing the original RollerCoaster Tycoon again - what a nostalgia trip! Anyways, we both have two monitors, and would like to view the other's game on the secondary monitor while playing, since we're in different rooms. VNC-like applications sorta work, but they require two separate instances running (one to share each direction), and as a whole are rather slow and clumsy. We don't need any remote control at all, just viewing. I'm using XP, he Win7. We could probably get it to run through some means in Linux, if necessary.

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• Tracking feature requests for small-scale components

  - by DXM

  I'm curious how other development teams (especially those that work in moderate to large development groups) track "future" features/wishlists for functionality for internally developed frameworks or components. I know the standard advice is that a development team should find one good tool for tracking bugs/features and use that for everything and I agree with that if the future requests are for the product itself. In my company we have an engineering department, which is broken up into multiple groups and within each there can be one to several agile teams. The bug tracking product we use has been "a leader since 1997" (their UI/usability seems to also be evaluated against that year even today) but my agile team or even group doesn't really control what is being used by the whole department. What we are looking to track is not necessarily product features but expansion/nice to have functionality for internal components that go into our product. So to name a few for example... framework/utility library on top of CppUnit which our developers share low-level IPC communications framework Common development SDK that myself and several other team leads started to help share some common code/tools at the department-wide level (this SDK is released as internal "product" to each of the groups). Is the standard practice to use the one bug tracking tool? Or would it make more sense to setup something more localized specifically for our needs and maintain it ourselves? It's also unclear how management will feel if developers start performing "IT" roles of maintaining software and servers. At the same time, right now, we use excel files, internal wiki and MS OneNote for this kind of stuff and that just doesn't feel right. (I'm afraid to ask for actual software recommendations, since that might make this question more localized or something. Also developers needs this way more than management, so it would be nice to find something either free or no more than the cost of a happy hour).

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• Are there plans for handwriting recognition?

  - by Patrick

  This is a big feature when it comes to putting Ubuntu onto tablets. Currently, Netbook edition works great for that purpose and the pen digitiser is perfect, but the handwriting would be a real dealmaker (especially for my business - we could actually move to Linux) to compete with the Windows one. CellWriter exists, but that only handles character and keyboard input (but I don't know about multitouch on the keyboard). It also needs to handle print and cursive, because character mode can be slow and uncomfortable (unless you're writing passwords). Lastly, CellWriter needs to have some default letter shapes rather than having to be trained from the start. There is a software package called MyScript (by Vision Objects) that handles all four modes (keyboard, character, print, cursive) plus calculator and fullscreen, but it's only free as a trial. Still, it would be nice to see it in the For Purchase section and the trial in the free section of the Software Centre. The only other ones are for Chinese/Japanese/Korean characters. What would really make a difference for us is the integration of some formal API with the OS that can automatically activate when running on a tablet to pass ink data to whatever recognition system is installed, and have something available (however rudimentary) to use it.

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• Impact of changing from PHP to Java after 1 year or 6 months

  - by user62909

  I'm MCA final year student and I have very poor school record and had 2 years of gap. I'm first class with distinction in graduation and in post graduation is first class.Companies are coming for campus recruitment.I have very less companies like 4 or 5 who don't impose any criteria. there is a company who work on PHP and i have cleared its aptitude test and technical only HR remaining. I'm actually interested in Java and have knowledge about it but company work on PHP.I was fretting about If i work on PHP for 6 or 1 year can I change later to Java ? because i will also have experience of 6 or 12 months ? Will be considered an experienced employee if I apply for java developer later ? Will manager think that I worked in PHP and not allowed for Java ? Will I have to pursue java OCJP certification so i can get job even after 1 year experience of PHP ? Only 8 days are remaining for Hr round so please need help

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• C# Concisely by Judith Bishop &amp; Nigel Horspool

  - by MarkPearl

  In my quest to read all the books I have lying on my bookshelf I have finally got round to finishing C# Concisely (ISBN 0-321-15418-5). While this book was fairly old, I found it to be quite useful for a student wanting to learn C# for the first time, and a nice way to review and make I hadn’t missed something when I was learning the language. The book is simple and explains the basic concepts in a clean manner, but is really intended for the beginner programmer – it also had a few chapters dedicated to winforms, which was an indication of its age. None the less, I will keep it on the bookshelf so when I come across someone who is wanting to learn the language I can give them it as a gift.

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• Do support sites like stackoverflow upset the paid-support open source model?

  - by ajax81

  In order to stay relevant in the marketplace, I'm researching new business models for my software company. The open source model with paid support seems like a good fit for our product, but I have concerns about whether or not a paid support model is viable in an era where top-notch help is readily available for free on sites like those in the StackExchange network. Case in point -- I moved my employees to Ubuntu last year because I didn't want to pay for Win 7 licenses and new hardware (plus, the mono platform was highly attractive). My staff had no Linux experience, but were able to achieve relative competency in about 120 days with the help of AskUbuntu, StackOverflow, and a few "For Dummies" books. We did employ an Ubuntu consultant for 7 days to provide training and support, but beyond that spent $0.00 on any kind of paid expertise. In regards to my due diligence, I ran a 3 month beta of the freemium-paid-support model with one of our smaller customers, and achieved mediocre results. I'd like to think its because our software is so stable and easy to use that the customer didn't need much paid support, but I suspect that they circumvented the terms of our SLA in the same manner that we did with the move to Ubuntu. Does anyone out there has any thoughts, advice, or experience relevant to the move I'm considering? What worked, what didn't, etc? Thanks in advance!

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• how can I discover what keys are being sent when I press a mouse button?

  - by jcollum

  I'd like to map my Logitech MX Revolution keys in Visual Studio. More importantly, I'd like to do it without installing any software. Is this possible? I specifically want to map the two side buttons to View.NavigateBackward and View.NavigateForward. But I'm not sure what those keys are mapped to right now. I thought they were mapped to Ctrl-Tab and Shift-Ctrl-Tab, since they seem to behave that way in Notepad++, but that isn't working in VS. I'm on the work computer, which means 2 problems: I'm in Windows XP and installing software is frowned upon/monitored.

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• Dreamweaver Alternative

  - by Luke

  Are there any dreamweaver alternatives which are FREE or close to it and provide basically the same software for Windows?

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• Not getting paid for hours you've worked?

  - by Sauron

  So I was reading from a previous thread about App vs Game Development: If it was for you to chose Game Development vs Application Development, which will you chose? Which brought me to this site: EA: The Human Story A lot of it talked about developers working something like 85 hours a week, and not getting paid overtime, or anything. Just getting paid for the 40 hours. Is this normal for most software companies? I mean where I work I'm only an entry level guy but I get overtime, and anything over 40 hours is considered this. But it got me thinking "Holy crap" I could never do that. My FREE time is important to me. But is this commonplace in most software companies? Or is more a rarity to certain types (game development, etc)? Because it got me scared! Like I understand having to put some extra hours in for a project... but like 80! that's ridiculous.

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• Ubuntu 11.10 logs off when clicking shutdown

  - by Rourke

  As the title says: when I click Shutdown from the menu it logs off. When I click shutdown from the log-in menu it does nothing. I'm using a fresh install of Ubuntu 11.10. I can force it to shutdown by the command below, but I don't want to keep typing that whenever I want to shutdown my laptop. sudo shutdown -h now So it's probably processes which arn't closing. I'm a novice linux user, so I have no idea how to rule out the software causing this. I think it's either Gwibber/Empathy, perhaps Mozilla Thunderbird, because this is happening since I started using this. So a few questions: How do I rule out what software is causing this? How do I stop it from not closing on shutdown? If 1. and 2. don't work is it possible to add top command to the shutdown process? Edit: Rourke here. Somehow I cannot accept the below comment from mech-e as the solution. Thank you this was indeed the answer I was looking for!

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• White screen with pointer after removing Unity

  - by Sameer Pandit

  I have the same problem . I am a newbie. I added the repository with sudo add apt-get-repository ppa:canonical-dx-team/une then i went to ubuntu software center and installed "unity interface of ubuntu netbook edition" . after installing i found a problem with User interface as it kept on flashing when mouse points to side panel . so i decided to remove it . I removed it form Ubuntu software center . there were other unity related apps installed , but i did not remove then as i had no idea what they were about . Now i ended up with a blank white screen with mouse pointer whenever i login. though i m able to login using gdm , but the screen is blank white. I tried to these commands also sudo apt-get remove gnome-shell sudo apt-get remove unity sudo restart gdm but they did not work at all i also tried sudo dpkg-reconfigure xserver-xorg it too did not work. Note:I donot have any sort of graphics card or video card on my pc please help !!!

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• need recommendation for running PHP/Zend based optimizer

  - by senorsmile

  Firstly, I must admit that I don't know much about setting up PHP beyond the basics. I have an Ubuntu 10.04 server system (hosted) running primarily as an FTP store for a commercial store software. The server that the commercial store is installed on is unfortunately not very reliable, and would like to move that to this Ubuntu 10.04 server. (We've already received permission from the store vendor to do this.) My problem is that they use Zend optimizer which is only compatible with PHP 5.2. I have tried a couple of "hacks" to downgrade PHP to 5.2, but it breaks so many other things that it doesn't seem worth it. My idea is to install some sort of container of Ubuntu 8.04 (like OpenVZ) on the server to house a native install of PHP 5.2 to meet the dependency of the store software. However, it appears that OpenVZ is no longer supported on Ubuntu. Is there another solution similar that I could run on a hosted server to installed a separate "container-like" 8.04 system?

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• Must developers understand the business domain or should the specification be sufficient?

  - by Jerome C.

  I work for a company for which the domain is really difficult to understand because it is high technology in electronics, but this is applicable to any software development in a complex domain. The application that I work on displays a lot of information, charts, and metrics which are difficult to understand without experience in the domain. The developer uses a specification to describe what the software must do, such as specifing that a particular chart must display this kind of metrics and this metric is the following arithmetic formula. This way, the developer doesn't really understand the business and what/why he is doing this task. This can be OK if specification is really detailled but when it isn't or when the author has forgotten a use case, this is quite hard for the developer to find a solution. At the other hand, training every developer to all the business aspects can be very long and difficult. Should we give more importance to detailled specification (but as we know, perfect specification does not exist) or should we train all the developers to understand the business domain? EDIT: keep in mind in your answer that the company could used external developpers.

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• A quick hello to the Western Kentucky .NET User Group

  - by Muljadi Budiman

  A few days back, I got a chance to speak at the Western Kentucky .NET User Group meeting in Murray, Kentucky.  The opportunity came up because the original speaker, Jeff Blankenburg, had another obligation and was thus unable to come to this meeting.  I volunteered to deliver his presentation, which is an overview of MIX10 conference. It was a great experience for me; got to drive around and do a little bit of sight-seeing – can’t say I’ve ever been to Kentucky before, so first trip ever there.  I got to meet the user group’s current lead, Tom Turner and got to chat and discuss about all kinds of stuff with the other members.  Cheers to Matt Gawarecki and Brandon Sharp! The presentation itself mostly covers new features in Visual Studio 2010, which was recently released on April 12 – got to demonstrate Historical Debugging in IntelliTrace, Parallel Stacks, View Call Hierarchy and show some Extensions.  We also covered some of the new functionalities in Silverlight 4 (using webcams, drag & drop support among others) and I got to show off Scott Guthrie’s Windows Phone 7 Twitter app.  Altogether, it was quite a bit to cover in 70 minutes or so, but I think everyone enjoyed it. Jeff provided me with the presentation slides (which I modify a bit) and demo applications; so I’m putting it up here for those that may be interested in downloading them.  Please keep in mind that all the demos were made with VS2010 RC, so there may be slight tweaks to get it to work on the RTM version.

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• Social Retailing

  - by David Dorf

  For retailers the move to mobile has been obvious.  More and more consumers are interacting with retailers, both online and in the store, using their mobile devices.  Retailers are quick to invest in both consumer facing mobile apps as well as ones to equip employees.  But when I talk to retailers about social, the value isn't as clear-cut.  Intuitively, retailers know that better relationships with customers will result in higher sales, but the trip to get there has many paths. The interesting thing about social media is that it has the potential to permeate all parts of the business.  Obviously it works well for marketing, but it also has a place with recruiting, knowledge management, trend analysis, and employee collaboration.  Information gathered from social media can enhance existing processes like assortment planning, product development, space planning, promotion planning, and replenishment.  Letting the customer influence each of these areas helps align the experience. One of the things holding retailers back is the lack of consistent and integrated tools to manage social media and make sense of the huge amounts of data.  To that end Oracle has been aggressively acquiring in the space, as depicted in the infographic below.  Soon, social will get the same level of investment as mobile. The Social CRM Arms Race: A Timeline - An infographic by the team at Pardot Marketing Automation

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• How should I host our scalable worker processes?

  - by Pieter Breed

  We are designing a new architecture for an enterprise business. The principles we've followed so far is not to develop what you can (possible buy and) deploy, ie, don't reinvent any wheels. In this way we've decided on CQRS, RabbitMQ, Riak and a bunch of other things. We still need to write /some/ business code though and these will be in the form of worker processes, which will consume commands from a message queue and after any side-effects, produce events onto another message queue. The idea behind this is that via the competing-consumers design we will have a scalable design right out of the box. One option is of writing a management infrastructure that will know how to: deploy code instantiate processes kill processes update configuration etc IE provide fault tolerance and scalability. Also, this is exactly what something like GAE and Heroku does for you, but in a public setting and in our organization, public is bad. My question is, is there an out-of-the-box solution that we can use to host our consumers in? Like a private cloud or private platform-as-a-service. Private Heroku or GAE. Is there some kind of software or software product with which we can do all of these things and thereby get scalability and fault tolerance over our consumers?

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• Canon LiDE 600F FAU on Snow Leopard?

  - by jdmuys

  I have been able to use my Canon LiDE 600F scanner under Snow Leopard to scan paper sheet, after installing Canon's latest driver software. However, I cannot find a way to make the FAU (Film Adaptor Unit) to work: Canon's software want to calibrate it first and gives an error message "Calibration cannot be performed. Pull out the film. 182.0.0". (of course there is no film). Hamrick's VueScan doesn't seem to support the FAU Apple's Image Capture doesn't propose a film option either Did I miss something? Did somebody manage to scan film (positive or negative) using the LiDE 600F under Snow Leopard? Many thanks

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• Why is the server performance so poor? What can be done to improve the speed of the server?

  - by fslsyed

  Very slow processing using Windows Server2008 R2 Standard with Service Pack One. Situation: Read a text file using the text data to populate a series of MS Sql tables. The converted data is used to generate monthly PDF invoice files; the PDF files are saved directly to the hard drive. The application is multi-threading with one thread used for the text conversion and three threads for PDF invoice generation. The text conversion is occurring concurrently with the invoice generation. Application Software: C# using Microsoft Visual Studio 2010 Ultimate. Crystal Report Writer 2011 with runtime 13_0_3 64 bit version. Targeted platform is x64; also tested as x86, and Any CPU with similar results. Microsoft .NET Framework 4.0. Microsoft Sql 2008 Issue: The software is running very slowly. The conversion of the text file is approximately six hundred fifty records per second and generation of the PDF files is approximately twelve invoices per minute. The text file to be converted is six hundred Meg with seven thousand invoices to be generated. The software was installed on three different machines from the same distribution files. The same text file was converted on each machine. The user executing the application was an administrator on each machine. The only variances were the machine and operating system. The configurations are as follows: Server: Operating System: Windows Server2008 R2 Standard 64-bit (6.1, Build7601) SP1 Service Pack: System Manufacturer: IBM System Model: System x3550 M3-[7944AC1]- BIOS: Default System BIOS Processor: Intel® Xeon® CPU E5620@ 2.4GHz (16 CPUs) Memory: 16384MB Notebook: Operating System: Windows 7 Home Premium Standard 64-bit (6.1, Build7601) System Manufacturer: Hewlett-Packard System Model: HP Pavilion dv7 Notebook PC BIOS: Default System BIOS Processor: AMD Phenom II N640 Dual-Core Processor 2.9GHz (2 CPUs) Memory: 6144MB Desktop: Operating System: Windows 7 Professional 64-bit (6.1, Build7601) SP1 System Manufacturer: Dell Inc. System Model: OptiPlex 960 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A11 Processor: Intel Core™2 Quad CPU Q9650 @3.00GHZ (4 CPUs) Memory: 16384MB Processing results per machine: The applications were executed seven times with the averages being displayed below. Machine Text Records Invoices Generated Converted Per Minute Per Minute Server (1) 650 12 Notebook 980 17 Desktop 2,100 45 (1) The server is dedicated to execution of this application; no additional applications are being executed. Question: Why is the server performance so poor? What can be done to improve the speed of the server?

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• System-install-packages missing

  - by Kumar P

  i am using RedHat Enterprise Linux 5.1. When i use add-remove software in application menu, i think, that i wrongly uninstalled something. so after reboot that menu item missing. Also i can't use system-install-packages in terminal. When i double click rpm package it open as archive. And i specifically open it as software installer by open with other application, it saying error /usr/bin/system-install-packages missing. Help me to solve this problem ...

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