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  • Nagios: Central Monitoring

    <b>Begin Linux:</b> "This is part two of a three part series on distributed monitoring. You can usehttp://newsadmin.linuxtoday.com/ passive service and host checks to allow non-central Nagios servers to collect data from a network of machines and then transfer that information to a central Nagios server."

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  • Fedora 13 Alpha released

    <b>Test-Announce:</b> " The Fedora 13 "Goddard" Alpha release is available! What's next for the free operating system that shows off the best new technology of tomorrow? You can see the future now..."

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  • WebCenter Customer Spotlight: Los Angeles Department of Water and Power

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

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  • Intro to MySQL Proxy

    It's no surprise that the concept of a proxy has made its way into the database arena. The MySQL Proxy sits between your application and your MySQL database. Future articles will discuss the myriad of uses for this technology.

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  • Why I Am Against Software Patents

    <b>Redmonk:</b> "I am against software patents because it is not reasonable to expect that the current patent system, nor even one designed to improve or replace it, will ever be able to accurately determine what might be considered legitimately patentable..."

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  • KDE SC 4.4.2 arrives with various bug fixes

    <b>The H Open:</b> "The KDE developers have released version 4.4.2 of the KDE Software Compilation (KDE SC), the latest bug fix release for the popular Linux desktop. In addition to several translation updates and stability improvements, the second KDE 4.4 update addresses a number of issues found in the previous 4.4.1 release."

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  • TurnKey Linux

    <b>Linux Journal:</b> "Ever wanted to instantly have Drupal, Moodle, OTRS, MySQL, WordPress, Zimbra, Bugzilla, phpBB or a slew of other open source software packages up an running in a hassle-free manner to try out or available for rapid deployment? TurnKey Linux gives you just that."

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