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  • Understanding G1 GC Logs

    - by poonam
    The purpose of this post is to explain the meaning of GC logs generated with some tracing and diagnostic options for G1 GC. We will take a look at the output generated with PrintGCDetails which is a product flag and provides the most detailed level of information. Along with that, we will also look at the output of two diagnostic flags that get enabled with -XX:+UnlockDiagnosticVMOptions option - G1PrintRegionLivenessInfo that prints the occupancy and the amount of space used by live objects in each region at the end of the marking cycle and G1PrintHeapRegions that provides detailed information on the heap regions being allocated and reclaimed. We will be looking at the logs generated with JDK 1.7.0_04 using these options. Option -XX:+PrintGCDetails Here's a sample log of G1 collection generated with PrintGCDetails. 0.522: [GC pause (young), 0.15877971 secs] [Parallel Time: 157.1 ms] [GC Worker Start (ms): 522.1 522.2 522.2 522.2 Avg: 522.2, Min: 522.1, Max: 522.2, Diff: 0.1] [Ext Root Scanning (ms): 1.6 1.5 1.6 1.9 Avg: 1.7, Min: 1.5, Max: 1.9, Diff: 0.4] [Update RS (ms): 38.7 38.8 50.6 37.3 Avg: 41.3, Min: 37.3, Max: 50.6, Diff: 13.3] [Processed Buffers : 2 2 3 2 Sum: 9, Avg: 2, Min: 2, Max: 3, Diff: 1] [Scan RS (ms): 9.9 9.7 0.0 9.7 Avg: 7.3, Min: 0.0, Max: 9.9, Diff: 9.9] [Object Copy (ms): 106.7 106.8 104.6 107.9 Avg: 106.5, Min: 104.6, Max: 107.9, Diff: 3.3] [Termination (ms): 0.0 0.0 0.0 0.0 Avg: 0.0, Min: 0.0, Max: 0.0, Diff: 0.0] [Termination Attempts : 1 4 4 6 Sum: 15, Avg: 3, Min: 1, Max: 6, Diff: 5] [GC Worker End (ms): 679.1 679.1 679.1 679.1 Avg: 679.1, Min: 679.1, Max: 679.1, Diff: 0.1] [GC Worker (ms): 156.9 157.0 156.9 156.9 Avg: 156.9, Min: 156.9, Max: 157.0, Diff: 0.1] [GC Worker Other (ms): 0.3 0.3 0.3 0.3 Avg: 0.3, Min: 0.3, Max: 0.3, Diff: 0.0] [Clear CT: 0.1 ms] [Other: 1.5 ms] [Choose CSet: 0.0 ms] [Ref Proc: 0.3 ms] [Ref Enq: 0.0 ms] [Free CSet: 0.3 ms] [Eden: 12M(12M)->0B(10M) Survivors: 0B->2048K Heap: 13M(64M)->9739K(64M)] [Times: user=0.59 sys=0.02, real=0.16 secs] This is the typical log of an Evacuation Pause (G1 collection) in which live objects are copied from one set of regions (young OR young+old) to another set. It is a stop-the-world activity and all the application threads are stopped at a safepoint during this time. This pause is made up of several sub-tasks indicated by the indentation in the log entries. Here's is the top most line that gets printed for the Evacuation Pause. 0.522: [GC pause (young), 0.15877971 secs] This is the highest level information telling us that it is an Evacuation Pause that started at 0.522 secs from the start of the process, in which all the regions being evacuated are Young i.e. Eden and Survivor regions. This collection took 0.15877971 secs to finish. Evacuation Pauses can be mixed as well. In which case the set of regions selected include all of the young regions as well as some old regions. 1.730: [GC pause (mixed), 0.32714353 secs] Let's take a look at all the sub-tasks performed in this Evacuation Pause. [Parallel Time: 157.1 ms] Parallel Time is the total elapsed time spent by all the parallel GC worker threads. The following lines correspond to the parallel tasks performed by these worker threads in this total parallel time, which in this case is 157.1 ms. [GC Worker Start (ms): 522.1 522.2 522.2 522.2Avg: 522.2, Min: 522.1, Max: 522.2, Diff: 0.1] The first line tells us the start time of each of the worker thread in milliseconds. The start times are ordered with respect to the worker thread ids – thread 0 started at 522.1ms and thread 1 started at 522.2ms from the start of the process. The second line tells the Avg, Min, Max and Diff of the start times of all of the worker threads. [Ext Root Scanning (ms): 1.6 1.5 1.6 1.9 Avg: 1.7, Min: 1.5, Max: 1.9, Diff: 0.4] This gives us the time spent by each worker thread scanning the roots (globals, registers, thread stacks and VM data structures). Here, thread 0 took 1.6ms to perform the root scanning task and thread 1 took 1.5 ms. The second line clearly shows the Avg, Min, Max and Diff of the times spent by all the worker threads. [Update RS (ms): 38.7 38.8 50.6 37.3 Avg: 41.3, Min: 37.3, Max: 50.6, Diff: 13.3] Update RS gives us the time each thread spent in updating the Remembered Sets. Remembered Sets are the data structures that keep track of the references that point into a heap region. Mutator threads keep changing the object graph and thus the references that point into a particular region. We keep track of these changes in buffers called Update Buffers. The Update RS sub-task processes the update buffers that were not able to be processed concurrently, and updates the corresponding remembered sets of all regions. [Processed Buffers : 2 2 3 2Sum: 9, Avg: 2, Min: 2, Max: 3, Diff: 1] This tells us the number of Update Buffers (mentioned above) processed by each worker thread. [Scan RS (ms): 9.9 9.7 0.0 9.7 Avg: 7.3, Min: 0.0, Max: 9.9, Diff: 9.9] These are the times each worker thread had spent in scanning the Remembered Sets. Remembered Set of a region contains cards that correspond to the references pointing into that region. This phase scans those cards looking for the references pointing into all the regions of the collection set. [Object Copy (ms): 106.7 106.8 104.6 107.9 Avg: 106.5, Min: 104.6, Max: 107.9, Diff: 3.3] These are the times spent by each worker thread copying live objects from the regions in the Collection Set to the other regions. [Termination (ms): 0.0 0.0 0.0 0.0 Avg: 0.0, Min: 0.0, Max: 0.0, Diff: 0.0] Termination time is the time spent by the worker thread offering to terminate. But before terminating, it checks the work queues of other threads and if there are still object references in other work queues, it tries to steal object references, and if it succeeds in stealing a reference, it processes that and offers to terminate again. [Termination Attempts : 1 4 4 6 Sum: 15, Avg: 3, Min: 1, Max: 6, Diff: 5] This gives the number of times each thread has offered to terminate. [GC Worker End (ms): 679.1 679.1 679.1 679.1 Avg: 679.1, Min: 679.1, Max: 679.1, Diff: 0.1] These are the times in milliseconds at which each worker thread stopped. [GC Worker (ms): 156.9 157.0 156.9 156.9 Avg: 156.9, Min: 156.9, Max: 157.0, Diff: 0.1] These are the total lifetimes of each worker thread. [GC Worker Other (ms): 0.3 0.3 0.3 0.3Avg: 0.3, Min: 0.3, Max: 0.3, Diff: 0.0] These are the times that each worker thread spent in performing some other tasks that we have not accounted above for the total Parallel Time. [Clear CT: 0.1 ms] This is the time spent in clearing the Card Table. This task is performed in serial mode. [Other: 1.5 ms] Time spent in the some other tasks listed below. The following sub-tasks (which individually may be parallelized) are performed serially. [Choose CSet: 0.0 ms] Time spent in selecting the regions for the Collection Set. [Ref Proc: 0.3 ms] Total time spent in processing Reference objects. [Ref Enq: 0.0 ms] Time spent in enqueuing references to the ReferenceQueues. [Free CSet: 0.3 ms] Time spent in freeing the collection set data structure. [Eden: 12M(12M)->0B(13M) Survivors: 0B->2048K Heap: 14M(64M)->9739K(64M)] This line gives the details on the heap size changes with the Evacuation Pause. This shows that Eden had the occupancy of 12M and its capacity was also 12M before the collection. After the collection, its occupancy got reduced to 0 since everything is evacuated/promoted from Eden during a collection, and its target size grew to 13M. The new Eden capacity of 13M is not reserved at this point. This value is the target size of the Eden. Regions are added to Eden as the demand is made and when the added regions reach to the target size, we start the next collection. Similarly, Survivors had the occupancy of 0 bytes and it grew to 2048K after the collection. The total heap occupancy and capacity was 14M and 64M receptively before the collection and it became 9739K and 64M after the collection. Apart from the evacuation pauses, G1 also performs concurrent-marking to build the live data information of regions. 1.416: [GC pause (young) (initial-mark), 0.62417980 secs] ….... 2.042: [GC concurrent-root-region-scan-start] 2.067: [GC concurrent-root-region-scan-end, 0.0251507] 2.068: [GC concurrent-mark-start] 3.198: [GC concurrent-mark-reset-for-overflow] 4.053: [GC concurrent-mark-end, 1.9849672 sec] 4.055: [GC remark 4.055: [GC ref-proc, 0.0000254 secs], 0.0030184 secs] [Times: user=0.00 sys=0.00, real=0.00 secs] 4.088: [GC cleanup 117M->106M(138M), 0.0015198 secs] [Times: user=0.00 sys=0.00, real=0.00 secs] 4.090: [GC concurrent-cleanup-start] 4.091: [GC concurrent-cleanup-end, 0.0002721] The first phase of a marking cycle is Initial Marking where all the objects directly reachable from the roots are marked and this phase is piggy-backed on a fully young Evacuation Pause. 2.042: [GC concurrent-root-region-scan-start] This marks the start of a concurrent phase that scans the set of root-regions which are directly reachable from the survivors of the initial marking phase. 2.067: [GC concurrent-root-region-scan-end, 0.0251507] End of the concurrent root region scan phase and it lasted for 0.0251507 seconds. 2.068: [GC concurrent-mark-start] Start of the concurrent marking at 2.068 secs from the start of the process. 3.198: [GC concurrent-mark-reset-for-overflow] This indicates that the global marking stack had became full and there was an overflow of the stack. Concurrent marking detected this overflow and had to reset the data structures to start the marking again. 4.053: [GC concurrent-mark-end, 1.9849672 sec] End of the concurrent marking phase and it lasted for 1.9849672 seconds. 4.055: [GC remark 4.055: [GC ref-proc, 0.0000254 secs], 0.0030184 secs] This corresponds to the remark phase which is a stop-the-world phase. It completes the left over marking work (SATB buffers processing) from the previous phase. In this case, this phase took 0.0030184 secs and out of which 0.0000254 secs were spent on Reference processing. 4.088: [GC cleanup 117M->106M(138M), 0.0015198 secs] Cleanup phase which is again a stop-the-world phase. It goes through the marking information of all the regions, computes the live data information of each region, resets the marking data structures and sorts the regions according to their gc-efficiency. In this example, the total heap size is 138M and after the live data counting it was found that the total live data size dropped down from 117M to 106M. 4.090: [GC concurrent-cleanup-start] This concurrent cleanup phase frees up the regions that were found to be empty (didn't contain any live data) during the previous stop-the-world phase. 4.091: [GC concurrent-cleanup-end, 0.0002721] Concurrent cleanup phase took 0.0002721 secs to free up the empty regions. Option -XX:G1PrintRegionLivenessInfo Now, let's look at the output generated with the flag G1PrintRegionLivenessInfo. This is a diagnostic option and gets enabled with -XX:+UnlockDiagnosticVMOptions. G1PrintRegionLivenessInfo prints the live data information of each region during the Cleanup phase of the concurrent-marking cycle. 26.896: [GC cleanup ### PHASE Post-Marking @ 26.896### HEAP committed: 0x02e00000-0x0fe00000 reserved: 0x02e00000-0x12e00000 region-size: 1048576 Cleanup phase of the concurrent-marking cycle started at 26.896 secs from the start of the process and this live data information is being printed after the marking phase. Committed G1 heap ranges from 0x02e00000 to 0x0fe00000 and the total G1 heap reserved by JVM is from 0x02e00000 to 0x12e00000. Each region in the G1 heap is of size 1048576 bytes. ### type address-range used prev-live next-live gc-eff### (bytes) (bytes) (bytes) (bytes/ms) This is the header of the output that tells us about the type of the region, address-range of the region, used space in the region, live bytes in the region with respect to the previous marking cycle, live bytes in the region with respect to the current marking cycle and the GC efficiency of that region. ### FREE 0x02e00000-0x02f00000 0 0 0 0.0 This is a Free region. ### OLD 0x02f00000-0x03000000 1048576 1038592 1038592 0.0 Old region with address-range from 0x02f00000 to 0x03000000. Total used space in the region is 1048576 bytes, live bytes as per the previous marking cycle are 1038592 and live bytes with respect to the current marking cycle are also 1038592. The GC efficiency has been computed as 0. ### EDEN 0x03400000-0x03500000 20992 20992 20992 0.0 This is an Eden region. ### HUMS 0x0ae00000-0x0af00000 1048576 1048576 1048576 0.0### HUMC 0x0af00000-0x0b000000 1048576 1048576 1048576 0.0### HUMC 0x0b000000-0x0b100000 1048576 1048576 1048576 0.0### HUMC 0x0b100000-0x0b200000 1048576 1048576 1048576 0.0### HUMC 0x0b200000-0x0b300000 1048576 1048576 1048576 0.0### HUMC 0x0b300000-0x0b400000 1048576 1048576 1048576 0.0### HUMC 0x0b400000-0x0b500000 1001480 1001480 1001480 0.0 These are the continuous set of regions called Humongous regions for storing a large object. HUMS (Humongous starts) marks the start of the set of humongous regions and HUMC (Humongous continues) tags the subsequent regions of the humongous regions set. ### SURV 0x09300000-0x09400000 16384 16384 16384 0.0 This is a Survivor region. ### SUMMARY capacity: 208.00 MB used: 150.16 MB / 72.19 % prev-live: 149.78 MB / 72.01 % next-live: 142.82 MB / 68.66 % At the end, a summary is printed listing the capacity, the used space and the change in the liveness after the completion of concurrent marking. In this case, G1 heap capacity is 208MB, total used space is 150.16MB which is 72.19% of the total heap size, live data in the previous marking was 149.78MB which was 72.01% of the total heap size and the live data as per the current marking is 142.82MB which is 68.66% of the total heap size. Option -XX:+G1PrintHeapRegions G1PrintHeapRegions option logs the regions related events when regions are committed, allocated into or are reclaimed. COMMIT/UNCOMMIT events G1HR COMMIT [0x6e900000,0x6ea00000]G1HR COMMIT [0x6ea00000,0x6eb00000] Here, the heap is being initialized or expanded and the region (with bottom: 0x6eb00000 and end: 0x6ec00000) is being freshly committed. COMMIT events are always generated in order i.e. the next COMMIT event will always be for the uncommitted region with the lowest address. G1HR UNCOMMIT [0x72700000,0x72800000]G1HR UNCOMMIT [0x72600000,0x72700000] Opposite to COMMIT. The heap got shrunk at the end of a Full GC and the regions are being uncommitted. Like COMMIT, UNCOMMIT events are also generated in order i.e. the next UNCOMMIT event will always be for the committed region with the highest address. GC Cycle events G1HR #StartGC 7G1HR CSET 0x6e900000G1HR REUSE 0x70500000G1HR ALLOC(Old) 0x6f800000G1HR RETIRE 0x6f800000 0x6f821b20G1HR #EndGC 7 This shows start and end of an Evacuation pause. This event is followed by a GC counter tracking both evacuation pauses and Full GCs. Here, this is the 7th GC since the start of the process. G1HR #StartFullGC 17G1HR UNCOMMIT [0x6ed00000,0x6ee00000]G1HR POST-COMPACTION(Old) 0x6e800000 0x6e854f58G1HR #EndFullGC 17 Shows start and end of a Full GC. This event is also followed by the same GC counter as above. This is the 17th GC since the start of the process. ALLOC events G1HR ALLOC(Eden) 0x6e800000 The region with bottom 0x6e800000 just started being used for allocation. In this case it is an Eden region and allocated into by a mutator thread. G1HR ALLOC(StartsH) 0x6ec00000 0x6ed00000G1HR ALLOC(ContinuesH) 0x6ed00000 0x6e000000 Regions being used for the allocation of Humongous object. The object spans over two regions. G1HR ALLOC(SingleH) 0x6f900000 0x6f9eb010 Single region being used for the allocation of Humongous object. G1HR COMMIT [0x6ee00000,0x6ef00000]G1HR COMMIT [0x6ef00000,0x6f000000]G1HR COMMIT [0x6f000000,0x6f100000]G1HR COMMIT [0x6f100000,0x6f200000]G1HR ALLOC(StartsH) 0x6ee00000 0x6ef00000G1HR ALLOC(ContinuesH) 0x6ef00000 0x6f000000G1HR ALLOC(ContinuesH) 0x6f000000 0x6f100000G1HR ALLOC(ContinuesH) 0x6f100000 0x6f102010 Here, Humongous object allocation request could not be satisfied by the free committed regions that existed in the heap, so the heap needed to be expanded. Thus new regions are committed and then allocated into for the Humongous object. G1HR ALLOC(Old) 0x6f800000 Old region started being used for allocation during GC. G1HR ALLOC(Survivor) 0x6fa00000 Region being used for copying old objects into during a GC. Note that Eden and Humongous ALLOC events are generated outside the GC boundaries and Old and Survivor ALLOC events are generated inside the GC boundaries. Other Events G1HR RETIRE 0x6e800000 0x6e87bd98 Retire and stop using the region having bottom 0x6e800000 and top 0x6e87bd98 for allocation. Note that most regions are full when they are retired and we omit those events to reduce the output volume. A region is retired when another region of the same type is allocated or we reach the start or end of a GC(depending on the region). So for Eden regions: For example: 1. ALLOC(Eden) Foo2. ALLOC(Eden) Bar3. StartGC At point 2, Foo has just been retired and it was full. At point 3, Bar was retired and it was full. If they were not full when they were retired, we will have a RETIRE event: 1. ALLOC(Eden) Foo2. RETIRE Foo top3. ALLOC(Eden) Bar4. StartGC G1HR CSET 0x6e900000 Region (bottom: 0x6e900000) is selected for the Collection Set. The region might have been selected for the collection set earlier (i.e. when it was allocated). However, we generate the CSET events for all regions in the CSet at the start of a GC to make sure there's no confusion about which regions are part of the CSet. G1HR POST-COMPACTION(Old) 0x6e800000 0x6e839858 POST-COMPACTION event is generated for each non-empty region in the heap after a full compaction. A full compaction moves objects around, so we don't know what the resulting shape of the heap is (which regions were written to, which were emptied, etc.). To deal with this, we generate a POST-COMPACTION event for each non-empty region with its type (old/humongous) and the heap boundaries. At this point we should only have Old and Humongous regions, as we have collapsed the young generation, so we should not have eden and survivors. POST-COMPACTION events are generated within the Full GC boundary. G1HR CLEANUP 0x6f400000G1HR CLEANUP 0x6f300000G1HR CLEANUP 0x6f200000 These regions were found empty after remark phase of Concurrent Marking and are reclaimed shortly afterwards. G1HR #StartGC 5G1HR CSET 0x6f400000G1HR CSET 0x6e900000G1HR REUSE 0x6f800000 At the end of a GC we retire the old region we are allocating into. Given that its not full, we will carry on allocating into it during the next GC. This is what REUSE means. In the above case 0x6f800000 should have been the last region with an ALLOC(Old) event during the previous GC and should have been retired before the end of the previous GC. G1HR ALLOC-FORCE(Eden) 0x6f800000 A specialization of ALLOC which indicates that we have reached the max desired number of the particular region type (in this case: Eden), but we decided to allocate one more. Currently it's only used for Eden regions when we extend the young generation because we cannot do a GC as the GC-Locker is active. G1HR EVAC-FAILURE 0x6f800000 During a GC, we have failed to evacuate an object from the given region as the heap is full and there is no space left to copy the object. This event is generated within GC boundaries and exactly once for each region from which we failed to evacuate objects. When Heap Regions are reclaimed ? It is also worth mentioning when the heap regions in the G1 heap are reclaimed. All regions that are in the CSet (the ones that appear in CSET events) are reclaimed at the end of a GC. The exception to that are regions with EVAC-FAILURE events. All regions with CLEANUP events are reclaimed. After a Full GC some regions get reclaimed (the ones from which we moved the objects out). But that is not shown explicitly, instead the non-empty regions that are left in the heap are printed out with the POST-COMPACTION events.

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  • Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

    - by raul.goycoolea
    Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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  • CodePlex Daily Summary for Sunday, September 23, 2012

    CodePlex Daily Summary for Sunday, September 23, 2012Popular ReleasesPlayer Framework by Microsoft: Player Framework for Windows 8 (Preview 6): IMPORTANT: List of breaking changes from preview 5 Added separate samples download with .vsix dependencies instead of source dependencies Support for FreeWheel SmartXML ad responses Support for Smooth Streaming SDK DownloaderPlugins Support for VMAP and TTML polling for live scenarios Support for custom smooth streaming byte stream and scheme handlers Support for new play time and position tracking plugin Added IsLiveChanged event Added AdaptivePlugin.MaxBitrate property Add...WPF Application Framework (WAF): WPF Application Framework (WAF) 2.5.0.8: Version: 2.5.0.8 (Milestone 8): This release contains the source code of the WPF Application Framework (WAF) and the sample applications. Requirements .NET Framework 4.0 (The package contains a solution file for Visual Studio 2010) The unit test projects require Visual Studio 2010 Professional Changelog Legend: [B] Breaking change; [O] Marked member as obsolete WAF: Mark the class DataModel as serializable. InfoMan: Minor improvements. InfoMan: Add unit tests for all modules. Othe...LogicCircuit: LogicCircuit 2.12.9.20: Logic Circuit - is educational software for designing and simulating logic circuits. Intuitive graphical user interface, allows you to create unrestricted circuit hierarchy with multi bit buses, debug circuits behavior with oscilloscope, and navigate running circuits hierarchy. Changes of this versionToolbars on text note dialog are more flexible now. You can select font face, size, color, and background of text you are typing. RAM now can be initialized to one of the following: random va...Huo Chess: Huo Chess 0.95: The Huo Chess 0.95 version has an improved chessboard analysis function so as to be able to see which squares are the dangerous squares in the chessboard. This allows the computer to understand better when it is threatened. Two editions are included: Huo Chess 0.95 Console Application (57 KB in size) Huo Chess 0.95 Windows Application with GUI (119 KB in size) See http://harmoniaphilosophica.wordpress.com/2011/09/28/how-to-develop-a-chess-program-for-2jszrulazj6wq-23/ for the infamous How...SiteMap Editor for Microsoft Dynamics CRM 2011: SiteMap Editor (1.1.2020.421): New features: Disable a specific part of SiteMap to keep the data without displaying them in the CRM application. It simply comments XML part of the sitemap (thanks to rboyers for this feature request) Right click an item and click on "Disable" to disable it Items disabled are greyed and a suffix "- disabled" is added Right click an item and click on "Enable" to enable it Refresh list of web resources in the web resources pickerAJAX Control Toolkit: September 2012 Release: AJAX Control Toolkit Release Notes - September 2012 Release Version 60919September 2012 release of the AJAX Control Toolkit. AJAX Control Toolkit .NET 4.5 – AJAX Control Toolkit for .NET 4.5 and sample site (Recommended). AJAX Control Toolkit .NET 4 – AJAX Control Toolkit for .NET 4 and sample site (Recommended). AJAX Control Toolkit .NET 3.5 – AJAX Control Toolkit for .NET 3.5 and sample site (Recommended). Notes: - The current version of the AJAX Control Toolkit is not compatible with ...Sense/Net CMS - Enterprise Content Management: SenseNet 6.1.2 Community Edition: Sense/Net 6.1.2 Community EditionMain new featuresOur current release brings a lot of bugfixes, including the resolution of js/css editing cache issues, xlsx file handling from Office, expense claim demo workspace fixes and much more. Besides fixes 6.1.2 introduces workflow start options and other minor features like a reusable Reject client button for approval scenarios and resource editor enhancements. We have also fixed an issue with our install package to bring you a flawless installation...WinRT XAML Toolkit: WinRT XAML Toolkit - 1.2.3: WinRT XAML Toolkit based on the Windows 8 RTM SDK. Download the latest source from the SOURCE CODE page. For compiled version use NuGet. You can add it to your project in Visual Studio by going to View/Other Windows/Package Manager Console and entering: PM> Install-Package winrtxamltoolkit Features AsyncUI extensions Controls and control extensions Converters Debugging helpers Imaging IO helpers VisualTree helpers Samples Recent changes NOTE: Namespace changes DebugConsol...Python Tools for Visual Studio: 1.5 RC: PTVS 1.5RC Available! We’re pleased to announce the release of Python Tools for Visual Studio 1.5 RC. Python Tools for Visual Studio (PTVS) is an open-source plug-in for Visual Studio which supports programming with the Python language. PTVS supports a broad range of features including CPython/IronPython, Edit/Intellisense/Debug/Profile, Cloud, HPC, IPython, etc. support. The primary new feature for the 1.5 release is Django including Azure support! The http://www.djangoproject.com is a pop...Launchbar: Lanchbar 4.0.0: This application requires .NET 4.5 which you can find here: www.microsoft.com/visualstudio/downloadsAssaultCube Reloaded: 2.5.4 -: Linux has Ubuntu 11.10 32-bit precompiled binaries and Ubuntu 10.10 64-bit precompiled binaries, but you can compile your own as it also contains the source. If you are using Mac or other operating systems, please wait while we try to package for those OSes. Try to compile it. If it fails, download a virtual machine. The server pack is ready for both Windows and Linux, but you might need to compile your own for Linux (source included) Changelog: New logo Improved airstrike! Reset nukes...Extended WPF Toolkit: Extended WPF Toolkit - 1.7.0: Want an easier way to install the Extended WPF Toolkit?The Extended WPF Toolkit is available on Nuget. What's new in the 1.7.0 Release?New controls Zoombox Pie New features / bug fixes PropertyGrid.ShowTitle property added to allow showing/hiding the PropertyGrid title. Modifications to the PropertyGrid.EditorDefinitions collection will now automatically be applied to the PropertyGrid. Modifications to the PropertyGrid.PropertyDefinitions collection will now be reflected automaticaly...JayData - The cross-platform HTML5 data-management library for JavaScript: JayData 1.2: JayData is a unified data access library for JavaScript to CRUD + Query data from different sources like OData, MongoDB, WebSQL, SqLite, Facebook or YQL. The library can be integrated with Knockout.js or Sencha Touch 2 and can be used on Node.js as well. See it in action in this 6 minutes video Sencha Touch 2 example app using JayData: Netflix browser. What's new in JayData 1.2 For detailed release notes check the release notes. JayData core: all async operations now support promises JayDa...LiteBlog (MVC): LiteBlog 1.32: Features added Tree View in Archive widget Upgraded from ASP.NET MVC 3 to MVC 4 Refactored most popular code Added ATOM feed Minor changes to styles????????API for .Net SDK: SDK for .Net ??? Release 4: 2012?9?17??? ?????,???????????????。 ?????Release 3??????,???????,???,??? ??????????????????SDK,????????。 ??,??????? That's all.VidCoder: 1.4.0 Beta: First Beta release! Catches up to HandBrake nightlies with SVN 4937. Added PGS (Blu-ray) subtitle support. Additional framerates available: 30, 50, 59.94, 60 Additional sample rates available: 8, 11.025, 12 and 16 kHz Additional higher bitrates available for audio. Same as Source Constant Framerate available. Added Apple TV 3 preset. Added new Bob deinterlacing option. Introduced process isolation for encodes. Now if HandBrake crashes, VidCoder will keep running and continue pro...DNN Metro7 style Skin package: Metro7 style Skin for DotNetNuke 06.02.01: Stabilization release fixed this issues: Links not worked on FF, Chrome and Safari Modified packaging with own manifest file for install and source package. Moved the user Image on the Login to the left side. Moved h2 font-size to 24px. Note : This release Comes w/o source package about we still work an a solution. Who Needs the Visual Studio source files please go to source and download it from there. Known 16 CSS issues that related to the skin.css. All others are DNN default o...Online Image Editor: Online Image Editor: Features: In this tool, you can edit or adapt your Photo or Image Online in your browser. After uploading, you can adjust your photo by increasing/decreasing Brightness and Contrast. Several filters and effects are available to enhance your photo: Sepia, Sepia and Negative Effect. You can also add Text to your photos and you can choose from any number of common font types. You can adjust text position and color..NET Plugin Manager: 1.0.2012.0917: Provides complete functionality for tiered plugin loading, unloading, and plugin collection management. The Plugin abstract class defines the most primitive plugin requirements and logic. The PluginHost abstract class is a Plugin that loads other plugins. The PluginManager manages the filtering, loading and unloading of plugins. Plugins can be loaded using file path, directory path (with or without recursive directory look-up), and interface type filtering. A Plugin will only be instantia...Free DotNetNuke MultiFunction Skin: MultiFunction Free DotNetNuke Skin v01.02.00: Version 1.2.0 includes the following fixes Removed the clearfix class and is now using dnnClear that ships with DotNetNuke Includes a popupSkin.ascx that is used for the iframe inside the DNN 6 modal windows. Removed control panel DIV tag from all skins as it isn't used in DNN6. Removed left/right borders from the paneOutline class in DNN so that the LAYOUT mode displays without wrapping Had a fix in place for SubMenu CSS when you have a long sub menu Compiled against v6.2.1, requir...New Projects360gu: This project is only used to team build. Alarm Clock: This is a simple free open source MIT licensed alarm clock for Windows. It is less than a hundred lines of code. Written in Visual Studio C# 2010 EE.BlackIce: BlackIce project integrates the MVVM pattern with the MVC pattern providing a set of components that allow you to create a web application from scratch quickly.Casablanca Geodatabase Server: A sample prototype using the Casablanca SDK and the FileGDB API for accessing local geodatabases as GIS service.edx: edexFergo SimpleDXF: A simple DXF library to read layer and entities from DXF files. Easy to use and enough for those who only need the geometry data from the DXF file.Grupa 1 - projekt 1: KoniecIntelligent Bug Tracker System: Intelligent Bug Tracker System a new way to catch bugsKV Player: KV Player has been coded and developed solely by me using Windows Presentation Foundation 4.0. It has been coded in C# 4.0 and the UI has been designed in XAML.MarginCalc: Margin calculator for Windows 8 Metro.MiniProfilerWebFormsEnabler: Sets up MiniProfiler along with a URL you can call to enable/disable the MiniProfiler for your session. Secure File Encrypter: Secure file encrypter is a simple project allowing any user to encrypt or decrypt files on the go! You can use this to basically hide files from anyone!Simple Telnet Client Library: ??????c#?、???telnet?????。suidtool - Batch Matroska Segment UID Reader/Editor: A simple tool/frontend to the mkvtoolnix package to read and/or edit segment UIDs of Matroska files.test project kigod: summary hereUltra Subtitles: This project is registered and implemented as the capstone project for the team members in FPT University.US Elections App for WP7: Source code for the US Elections App (http://www.uselectionsapp.com) for Windows Phone 7. It uses the AgFx, TweetSharp, Northern Lights libsVisual Studio Shell Context Menu: Shell context menu extension for Visual Studio 2010 & 2012.

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  • Nagging As A Strategy For Better Linking: -z guidance

    - by user9154181
    The link-editor (ld) in Solaris 11 has a new feature that we call guidance that is intended to help you build better objects. The basic idea behind guidance is that if (and only if) you request it, the link-editor will issue messages suggesting better options and other changes you might make to your ld command to get better results. You can choose to take the advice, or you can disable specific types of guidance while acting on others. In some ways, this works like an experienced friend leaning over your shoulder and giving you advice — you're free to take it or leave it as you see fit, but you get nudged to do a better job than you might have otherwise. We use guidance to build the core Solaris OS, and it has proven to be useful, both in improving our objects, and in making sure that regressions don't creep back in later. In this article, I'm going to describe the evolution in thinking and design that led to the implementation of the -z guidance option, as well as give a brief description of how it works. The guidance feature issues non-fatal warnings. However, experience shows that once developers get used to ignoring warnings, it is inevitable that real problems will be lost in the noise and ignored or missed. This is why we have a zero tolerance policy against build noise in the core Solaris OS. In order to get maximum benefit from -z guidance while maintaining this policy, I added the -z fatal-warnings option at the same time. Much of the material presented here is adapted from the arc case: PSARC 2010/312 Link-editor guidance The History Of Unfortunate Link-Editor Defaults The Solaris link-editor is one of the oldest Unix commands. It stands to reason that this would be true — in order to write an operating system, you need the ability to compile and link code. The original link-editor (ld) had defaults that made sense at the time. As new features were needed, command line option switches were added to let the user use them, while maintaining backward compatibility for those who didn't. Backward compatibility is always a concern in system design, but is particularly important in the case of the tool chain (compilers, linker, and related tools), since it is a basic building block for the entire system. Over the years, applications have grown in size and complexity. Important concepts like dynamic linking that didn't exist in the original Unix system were invented. Object file formats changed. In the case of System V Release 4 Unix derivatives like Solaris, the ELF (Extensible Linking Format) was adopted. Since then, the ELF system has evolved to provide tools needed to manage today's larger and more complex environments. Features such as lazy loading, and direct bindings have been added. In an ideal world, many of these options would be defaults, with rarely used options that allow the user to turn them off. However, the reality is exactly the reverse: For backward compatibility, these features are all options that must be explicitly turned on by the user. This has led to a situation in which most applications do not take advantage of the many improvements that have been made in linking over the last 20 years. If their code seems to link and run without issue, what motivation does a developer have to read a complex manpage, absorb the information provided, choose the features that matter for their application, and apply them? Experience shows that only the most motivated and diligent programmers will make that effort. We know that most programs would be improved if we could just get you to use the various whizzy features that we provide, but the defaults conspire against us. We have long wanted to do something to make it easier for our users to use the linkers more effectively. There have been many conversations over the years regarding this issue, and how to address it. They always break down along the following lines: Change ld Defaults Since the world would be a better place the newer ld features were the defaults, why not change things to make it so? This idea is simple, elegant, and impossible. Doing so would break a large number of existing applications, including those of ISVs, big customers, and a plethora of existing open source packages. In each case, the owner of that code may choose to follow our lead and fix their code, or they may view it as an invitation to reconsider their commitment to our platform. Backward compatibility, and our installed base of working software, is one of our greatest assets, and not something to be lightly put at risk. Breaking backward compatibility at this level of the system is likely to do more harm than good. But, it sure is tempting. New Link-Editor One might create a new linker command, not called 'ld', leaving the old command as it is. The new one could use the same code as ld, but would offer only modern options, with the proper defaults for features such as direct binding. The resulting link-editor would be a pleasure to use. However, the approach is doomed to niche status. There is a vast pile of exiting code in the world built around the existing ld command, that reaches back to the 1970's. ld use is embedded in large and unknown numbers of makefiles, and is used by name by compilers that execute it. A Unix link-editor that is not named ld will not find a majority audience no matter how good it might be. Finally, a new linker command will eventually cease to be new, and will accumulate its own burden of backward compatibility issues. An Option To Make ld Do The Right Things Automatically This line of reasoning is best summarized by a CR filed in 2005, entitled 6239804 make it easier for ld(1) to do what's best The idea is to have a '-z best' option that unchains ld from its backward compatibility commitment, and allows it to turn on the "best" set of features, as determined by the authors of ld. The specific set of features enabled by -z best would be subject to change over time, as requirements change. This idea is more realistic than the other two, but was never implemented because it has some important issues that we could never answer to our satisfaction: The -z best proposal assumes that the user can turn it on, and trust it to select good options without the user needing to be aware of the options being applied. This is a fallacy. Features such as direct bindings require the user to do some analysis to ensure that the resulting program will still operate properly. A user who is willing to do the work to verify that what -z best does will be OK for their application is capable of turning on those features directly, and therefore gains little added benefit from -z best. The intent is that when a user opts into -z best, that they understand that z best is subject to sometimes incompatible evolution. Experience teaches us that this won't work. People will use this feature, the meaning of -z best will change, code that used to build will fail, and then there will be complaints and demands to retract the change. When (not if) this occurs, we will of course defend our actions, and point at the disclaimer. We'll win some of those debates, and lose others. Ultimately, we'll end up with -z best2 (-z better), or other compromises, and our goal of simplifying the world will have failed. The -z best idea rolls up a set of features that may or may not be related to each other into a unit that must be taken wholesale, or not at all. It could be that only a subset of what it does is compatible with a given application, in which case the user is expected to abandon -z best and instead set the options that apply to their application directly. In doing so, they lose one of the benefits of -z best, that if you use it, future versions of ld may choose a different set of options, and automatically improve the object through the act of rebuilding it. I drew two conclusions from the above history: For a link-editor, backward compatibility is vital. If a given command line linked your application 10 years ago, you have every reason to expect that it will link today, assuming that the libraries you're linking against are still available and compatible with their previous interfaces. For an application of any size or complexity, there is no substitute for the work involved in examining the code and determining which linker options apply and which do not. These options are largely orthogonal to each other, and it can be reasonable not to use any or all of them, depending on the situation, even in modern applications. It is a mistake to tie them together. The idea for -z guidance came from consideration of these points. By decoupling the advice from the act of taking the advice, we can retain the good aspects of -z best while avoiding its pitfalls: -z guidance gives advice, but the decision to take that advice remains with the user who must evaluate its merit and make a decision to take it or not. As such, we are free to change the specific guidance given in future releases of ld, without breaking existing applications. The only fallout from this will be some new warnings in the build output, which can be ignored or dealt with at the user's convenience. It does not couple the various features given into a single "take it or leave it" option, meaning that there will never be a need to offer "-zguidance2", or other such variants as things change over time. Guidance has the potential to be our final word on this subject. The user is given the flexibility to disable specific categories of guidance without losing the benefit of others, including those that might be added to future versions of the system. Although -z fatal-warnings stands on its own as a useful feature, it is of particular interest in combination with -z guidance. Used together, the guidance turns from advice to hard requirement: The user must either make the suggested change, or explicitly reject the advice by specifying a guidance exception token, in order to get a build. This is valuable in environments with high coding standards. ld Command Line Options The guidance effort resulted in new link-editor options for guidance and for turning warnings into fatal errors. Before I reproduce that text here, I'd like to highlight the strategic decisions embedded in the guidance feature: In order to get guidance, you have to opt in. We hope you will opt in, and believe you'll get better objects if you do, but our default mode of operation will continue as it always has, with full backward compatibility, and without judgement. Guidance suggestions always offers specific advice, and not vague generalizations. You can disable some guidance without turning off the entire feature. When you get guidance warnings, you can choose to take the advice, or you can specify a keyword to disable guidance for just that category. This allows you to get guidance for things that are useful to you, without being bothered about things that you've already considered and dismissed. As the world changes, we will add new guidance to steer you in the right direction. All such new guidance will come with a keyword that let's you turn it off. In order to facilitate building your code on different versions of Solaris, we quietly ignore any guidance keywords we don't recognize, assuming that they are intended for newer versions of the link-editor. If you want to see what guidance tokens ld does and does not recognize on your system, you can use the ld debugging feature as follows: % ld -Dargs -z guidance=foo,nodefs debug: debug: Solaris Linkers: 5.11-1.2275 debug: debug: arg[1] option=-D: option-argument: args debug: arg[2] option=-z: option-argument: guidance=foo,nodefs debug: warning: unrecognized -z guidance item: foo The -z fatal-warning option is straightforward, and generally useful in environments with strict coding standards. Note that the GNU ld already had this feature, and we accept their option names as synonyms: -z fatal-warnings | nofatal-warnings --fatal-warnings | --no-fatal-warnings The -z fatal-warnings and the --fatal-warnings option cause the link-editor to treat warnings as fatal errors. The -z nofatal-warnings and the --no-fatal-warnings option cause the link-editor to treat warnings as non-fatal. This is the default behavior. The -z guidance option is defined as follows: -z guidance[=item1,item2,...] Provide guidance messages to suggest ld options that can improve the quality of the resulting object, or which are otherwise considered to be beneficial. The specific guidance offered is subject to change over time as the system evolves. Obsolete guidance offered by older versions of ld may be dropped in new versions. Similarly, new guidance may be added to new versions of ld. Guidance therefore always represents current best practices. It is possible to enable guidance, while preventing specific guidance messages, by providing a list of item tokens, representing the class of guidance to be suppressed. In this way, unwanted advice can be suppressed without losing the benefit of other guidance. Unrecognized item tokens are quietly ignored by ld, allowing a given ld command line to be executed on a variety of older or newer versions of Solaris. The guidance offered by the current version of ld, and the item tokens used to disable these messages, are as follows. Specify Required Dependencies Dynamic executables and shared objects should explicitly define all of the dependencies they require. Guidance recommends the use of the -z defs option, should any symbol references remain unsatisfied when building dynamic objects. This guidance can be disabled with -z guidance=nodefs. Do Not Specify Non-Required Dependencies Dynamic executables and shared objects should not define any dependencies that do not satisfy the symbol references made by the dynamic object. Guidance recommends that unused dependencies be removed. This guidance can be disabled with -z guidance=nounused. Lazy Loading Dependencies should be identified for lazy loading. Guidance recommends the use of the -z lazyload option should any dependency be processed before either a -z lazyload or -z nolazyload option is encountered. This guidance can be disabled with -z guidance=nolazyload. Direct Bindings Dependencies should be referenced with direct bindings. Guidance recommends the use of the -B direct, or -z direct options should any dependency be processed before either of these options, or the -z nodirect option is encountered. This guidance can be disabled with -z guidance=nodirect. Pure Text Segment Dynamic objects should not contain relocations to non-writable, allocable sections. Guidance recommends compiling objects with Position Independent Code (PIC) should any relocations against the text segment remain, and neither the -z textwarn or -z textoff options are encountered. This guidance can be disabled with -z guidance=notext. Mapfile Syntax All mapfiles should use the version 2 mapfile syntax. Guidance recommends the use of the version 2 syntax should any mapfiles be encountered that use the version 1 syntax. This guidance can be disabled with -z guidance=nomapfile. Library Search Path Inappropriate dependencies that are encountered by ld are quietly ignored. For example, a 32-bit dependency that is encountered when generating a 64-bit object is ignored. These dependencies can result from incorrect search path settings, such as supplying an incorrect -L option. Although benign, this dependency processing is wasteful, and might hide a build problem that should be solved. Guidance recommends the removal of any inappropriate dependencies. This guidance can be disabled with -z guidance=nolibpath. In addition, -z guidance=noall can be used to entirely disable the guidance feature. See Chapter 7, Link-Editor Quick Reference, in the Linker and Libraries Guide for more information on guidance and advice for building better objects. Example The following example demonstrates how the guidance feature is intended to work. We will build a shared object that has a variety of shortcomings: Does not specify all it's dependencies Specifies dependencies it does not use Does not use direct bindings Uses a version 1 mapfile Contains relocations to the readonly allocable text (not PIC) This scenario is sadly very common — many shared objects have one or more of these issues. % cat hello.c #include <stdio.h> #include <unistd.h> void hello(void) { printf("hello user %d\n", getpid()); } % cat mapfile.v1 # This version 1 mapfile will trigger a guidance message % cc hello.c -o hello.so -G -M mapfile.v1 -lelf As you can see, the operation completes without error, resulting in a usable object. However, turning on guidance reveals a number of things that could be better: % cc hello.c -o hello.so -G -M mapfile.v1 -lelf -zguidance ld: guidance: version 2 mapfile syntax recommended: mapfile.v1 ld: guidance: -z lazyload option recommended before first dependency ld: guidance: -B direct or -z direct option recommended before first dependency Undefined first referenced symbol in file getpid hello.o (symbol belongs to implicit dependency /lib/libc.so.1) printf hello.o (symbol belongs to implicit dependency /lib/libc.so.1) ld: warning: symbol referencing errors ld: guidance: -z defs option recommended for shared objects ld: guidance: removal of unused dependency recommended: libelf.so.1 warning: Text relocation remains referenced against symbol offset in file .rodata1 (section) 0xa hello.o getpid 0x4 hello.o printf 0xf hello.o ld: guidance: position independent (PIC) code recommended for shared objects ld: guidance: see ld(1) -z guidance for more information Given the explicit advice in the above guidance messages, it is relatively easy to modify the example to do the right things: % cat mapfile.v2 # This version 2 mapfile will not trigger a guidance message $mapfile_version 2 % cc hello.c -o hello.so -Kpic -G -Bdirect -M mapfile.v2 -lc -zguidance There are situations in which the guidance does not fit the object being built. For instance, you want to build an object without direct bindings: % cc -Kpic hello.c -o hello.so -G -M mapfile.v2 -lc -zguidance ld: guidance: -B direct or -z direct option recommended before first dependency ld: guidance: see ld(1) -z guidance for more information It is easy to disable that specific guidance warning without losing the overall benefit from allowing the remainder of the guidance feature to operate: % cc -Kpic hello.c -o hello.so -G -M mapfile.v2 -lc -zguidance=nodirect Conclusions The linking guidelines enforced by the ld guidance feature correspond rather directly to our standards for building the core Solaris OS. I'm sure that comes as no surprise. It only makes sense that we would want to build our own product as well as we know how. Solaris is usually the first significant test for any new linker feature. We now enable guidance by default for all builds, and the effect has been very positive. Guidance helps us find suboptimal objects more quickly. Programmers get concrete advice for what to change instead of vague generalities. Even in the cases where we override the guidance, the makefile rules to do so serve as documentation of the fact. Deciding to use guidance is likely to cause some up front work for most code, as it forces you to consider using new features such as direct bindings. Such investigation is worthwhile, but does not come for free. However, the guidance suggestions offer a structured and straightforward way to tackle modernizing your objects, and once that work is done, for keeping them that way. The investment is often worth it, and will replay you in terms of better performance and fewer problems. I hope that you find guidance to be as useful as we have.

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  • Selling Federal Enterprise Architecture (EA)

    - by TedMcLaughlan
    Selling Federal Enterprise Architecture A taxonomy of subject areas, from which to develop a prioritized marketing and communications plan to evangelize EA activities within and among US Federal Government organizations and constituents. Any and all feedback is appreciated, particularly in developing and extending this discussion as a tool for use – more information and details are also available. "Selling" the discipline of Enterprise Architecture (EA) in the Federal Government (particularly in non-DoD agencies) is difficult, notwithstanding the general availability and use of the Federal Enterprise Architecture Framework (FEAF) for some time now, and the relatively mature use of the reference models in the OMB Capital Planning and Investment (CPIC) cycles. EA in the Federal Government also tends to be a very esoteric and hard to decipher conversation – early apologies to those who agree to continue reading this somewhat lengthy article. Alignment to the FEAF and OMB compliance mandates is long underway across the Federal Departments and Agencies (and visible via tools like PortfolioStat and ITDashboard.gov – but there is still a gap between the top-down compliance directives and enablement programs, and the bottom-up awareness and effective use of EA for either IT investment management or actual mission effectiveness. "EA isn't getting deep enough penetration into programs, components, sub-agencies, etc.", verified a panelist at the most recent EA Government Conference in DC. Newer guidance from OMB may be especially difficult to handle, where bottom-up input can't be accurately aligned, analyzed and reported via standardized EA discipline at the Agency level – for example in addressing the new (for FY13) Exhibit 53D "Agency IT Reductions and Reinvestments" and the information required for "Cloud Computing Alternatives Evaluation" (supporting the new Exhibit 53C, "Agency Cloud Computing Portfolio"). Therefore, EA must be "sold" directly to the communities that matter, from a coordinated, proactive messaging perspective that takes BOTH the Program-level value drivers AND the broader Agency mission and IT maturity context into consideration. Selling EA means persuading others to take additional time and possibly assign additional resources, for a mix of direct and indirect benefits – many of which aren't likely to be realized in the short-term. This means there's probably little current, allocated budget to work with; ergo the challenge of trying to sell an "unfunded mandate". Also, the concept of "Enterprise" in large Departments like Homeland Security tends to cross all kinds of organizational boundaries – as Richard Spires recently indicated by commenting that "...organizational boundaries still trump functional similarities. Most people understand what we're trying to do internally, and at a high level they get it. The problem, of course, is when you get down to them and their system and the fact that you're going to be touching them...there's always that fear factor," Spires said. It is quite clear to the Federal IT Investment community that for EA to meet its objective, understandable, relevant value must be measured and reported using a repeatable method – as described by GAO's recent report "Enterprise Architecture Value Needs To Be Measured and Reported". What's not clear is the method or guidance to sell this value. In fact, the current GAO "Framework for Assessing and Improving Enterprise Architecture Management (Version 2.0)", a.k.a. the "EAMMF", does not include words like "sell", "persuade", "market", etc., except in reference ("within Core Element 19: Organization business owner and CXO representatives are actively engaged in architecture development") to a brief section in the CIO Council's 2001 "Practical Guide to Federal Enterprise Architecture", entitled "3.3.1. Develop an EA Marketing Strategy and Communications Plan." Furthermore, Core Element 19 of the EAMMF is advised to be applied in "Stage 3: Developing Initial EA Versions". This kind of EA sales campaign truly should start much earlier in the maturity progress, i.e. in Stages 0 or 1. So, what are the understandable, relevant benefits (or value) to sell, that can find an agreeable, participatory audience, and can pave the way towards success of a longer-term, funded set of EA mechanisms that can be methodically measured and reported? Pragmatic benefits from a useful EA that can help overcome the fear of change? And how should they be sold? Following is a brief taxonomy (it's a taxonomy, to help organize SME support) of benefit-related subjects that might make the most sense, in creating the messages and organizing an initial "engagement plan" for evangelizing EA "from within". An EA "Sales Taxonomy" of sorts. We're not boiling the ocean here; the subjects that are included are ones that currently appear to be urgently relevant to the current Federal IT Investment landscape. Note that successful dialogue in these topics is directly usable as input or guidance for actually developing early-stage, "Fit-for-Purpose" (a DoDAF term) Enterprise Architecture artifacts, as prescribed by common methods found in most EA methodologies, including FEAF, TOGAF, DoDAF and our own Oracle Enterprise Architecture Framework (OEAF). The taxonomy below is organized by (1) Target Community, (2) Benefit or Value, and (3) EA Program Facet - as in: "Let's talk to (1: Community Member) about how and why (3: EA Facet) the EA program can help with (2: Benefit/Value)". Once the initial discussion targets and subjects are approved (that can be measured and reported), a "marketing and communications plan" can be created. A working example follows the Taxonomy. Enterprise Architecture Sales Taxonomy Draft, Summary Version 1. Community 1.1. Budgeted Programs or Portfolios Communities of Purpose (CoPR) 1.1.1. Program/System Owners (Senior Execs) Creating or Executing Acquisition Plans 1.1.2. Program/System Owners Facing Strategic Change 1.1.2.1. Mandated 1.1.2.2. Expected/Anticipated 1.1.3. Program Managers - Creating Employee Performance Plans 1.1.4. CO/COTRs – Creating Contractor Performance Plans, or evaluating Value Engineering Change Proposals (VECP) 1.2. Governance & Communications Communities of Practice (CoP) 1.2.1. Policy Owners 1.2.1.1. OCFO 1.2.1.1.1. Budget/Procurement Office 1.2.1.1.2. Strategic Planning 1.2.1.2. OCIO 1.2.1.2.1. IT Management 1.2.1.2.2. IT Operations 1.2.1.2.3. Information Assurance (Cyber Security) 1.2.1.2.4. IT Innovation 1.2.1.3. Information-Sharing/ Process Collaboration (i.e. policies and procedures regarding Partners, Agreements) 1.2.2. Governing IT Council/SME Peers (i.e. an "Architects Council") 1.2.2.1. Enterprise Architects (assumes others exist; also assumes EA participants aren't buried solely within the CIO shop) 1.2.2.2. Domain, Enclave, Segment Architects – i.e. the right affinity group for a "shared services" EA structure (per the EAMMF), which may be classified as Federated, Segmented, Service-Oriented, or Extended 1.2.2.3. External Oversight/Constraints 1.2.2.3.1. GAO/OIG & Legal 1.2.2.3.2. Industry Standards 1.2.2.3.3. Official public notification, response 1.2.3. Mission Constituents Participant & Analyst Community of Interest (CoI) 1.2.3.1. Mission Operators/Users 1.2.3.2. Public Constituents 1.2.3.3. Industry Advisory Groups, Stakeholders 1.2.3.4. Media 2. Benefit/Value (Note the actual benefits may not be discretely attributable to EA alone; EA is a very collaborative, cross-cutting discipline.) 2.1. Program Costs – EA enables sound decisions regarding... 2.1.1. Cost Avoidance – a TCO theme 2.1.2. Sequencing – alignment of capability delivery 2.1.3. Budget Instability – a Federal reality 2.2. Investment Capital – EA illuminates new investment resources via... 2.2.1. Value Engineering – contractor-driven cost savings on existing budgets, direct or collateral 2.2.2. Reuse – reuse of investments between programs can result in savings, chargeback models; avoiding duplication 2.2.3. License Refactoring – IT license & support models may not reflect actual or intended usage 2.3. Contextual Knowledge – EA enables informed decisions by revealing... 2.3.1. Common Operating Picture (COP) – i.e. cross-program impacts and synergy, relative to context 2.3.2. Expertise & Skill – who truly should be involved in architectural decisions, both business and IT 2.3.3. Influence – the impact of politics and relationships can be examined 2.3.4. Disruptive Technologies – new technologies may reduce costs or mitigate risk in unanticipated ways 2.3.5. What-If Scenarios – can become much more refined, current, verifiable; basis for Target Architectures 2.4. Mission Performance – EA enables beneficial decision results regarding... 2.4.1. IT Performance and Optimization – towards 100% effective, available resource utilization 2.4.2. IT Stability – towards 100%, real-time uptime 2.4.3. Agility – responding to rapid changes in mission 2.4.4. Outcomes –measures of mission success, KPIs – vs. only "Outputs" 2.4.5. Constraints – appropriate response to constraints 2.4.6. Personnel Performance – better line-of-sight through performance plans to mission outcome 2.5. Mission Risk Mitigation – EA mitigates decision risks in terms of... 2.5.1. Compliance – all the right boxes are checked 2.5.2. Dependencies –cross-agency, segment, government 2.5.3. Transparency – risks, impact and resource utilization are illuminated quickly, comprehensively 2.5.4. Threats and Vulnerabilities – current, realistic awareness and profiles 2.5.5. Consequences – realization of risk can be mapped as a series of consequences, from earlier decisions or new decisions required for current issues 2.5.5.1. Unanticipated – illuminating signals of future or non-symmetric risk; helping to "future-proof" 2.5.5.2. Anticipated – discovering the level of impact that matters 3. EA Program Facet (What parts of the EA can and should be communicated, using business or mission terms?) 3.1. Architecture Models – the visual tools to be created and used 3.1.1. Operating Architecture – the Business Operating Model/Architecture elements of the EA truly drive all other elements, plus expose communication channels 3.1.2. Use Of – how can the EA models be used, and how are they populated, from a reasonable, pragmatic yet compliant perspective? What are the core/minimal models required? What's the relationship of these models, with existing system models? 3.1.3. Scope – what level of granularity within the models, and what level of abstraction across the models, is likely to be most effective and useful? 3.2. Traceability – the maturity, status, completeness of the tools 3.2.1. Status – what in fact is the degree of maturity across the integrated EA model and other relevant governance models, and who may already be benefiting from it? 3.2.2. Visibility – how does the EA visibly and effectively prove IT investment performance goals are being reached, with positive mission outcome? 3.3. Governance – what's the interaction, participation method; how are the tools used? 3.3.1. Contributions – how is the EA program informed, accept submissions, collect data? Who are the experts? 3.3.2. Review – how is the EA validated, against what criteria?  Taxonomy Usage Example:   1. To speak with: a. ...a particular set of System Owners Facing Strategic Change, via mandate (like the "Cloud First" mandate); about... b. ...how the EA program's visible and easily accessible Infrastructure Reference Model (i.e. "IRM" or "TRM"), if updated more completely with current system data, can... c. ...help shed light on ways to mitigate risks and avoid future costs associated with NOT leveraging potentially-available shared services across the enterprise... 2. ....the following Marketing & Communications (Sales) Plan can be constructed: a. Create an easy-to-read "Consequence Model" that illustrates how adoption of a cloud capability (like elastic operational storage) can enable rapid and durable compliance with the mandate – using EA traceability. Traceability might be from the IRM to the ARM (that identifies reusable services invoking the elastic storage), and then to the PRM with performance measures (such as % utilization of purchased storage allocation) included in the OMB Exhibits; and b. Schedule a meeting with the Program Owners, timed during their Acquisition Strategy meetings in response to the mandate, to use the "Consequence Model" for advising them to organize a rapid and relevant RFI solicitation for this cloud capability (regarding alternatives for sourcing elastic operational storage); and c. Schedule a series of short "Discovery" meetings with the system architecture leads (as agreed by the Program Owners), to further populate/validate the "As-Is" models and frame the "To Be" models (via scenarios), to better inform the RFI, obtain the best feedback from the vendor community, and provide potential value for and avoid impact to all other programs and systems. --end example -- Note that communications with the intended audience should take a page out of the standard "Search Engine Optimization" (SEO) playbook, using keywords and phrases relating to "value" and "outcome" vs. "compliance" and "output". Searches in email boxes, internal and external search engines for phrases like "cost avoidance strategies", "mission performance metrics" and "innovation funding" should yield messages and content from the EA team. This targeted, informed, practical sales approach should result in additional buy-in and participation, additional EA information contribution and model validation, development of more SMEs and quick "proof points" (with real-life testing) to bolster the case for EA. The proof point here is a successful, timely procurement that satisfies not only the external mandate and external oversight review, but also meets internal EA compliance/conformance goals and therefore is more transparently useful across the community. In short, if sold effectively, the EA will perform and be recognized. EA won’t therefore be used only for compliance, but also (according to a validated, stated purpose) to directly influence decisions and outcomes. The opinions, views and analysis expressed in this document are those of the author and do not necessarily reflect the views of Oracle.

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  • Fix for: Xlib: extension "XINERAMA" missing on display

    - by obeliksz
    I am using Xming 6.9 with putty trying to run libreoffice remotely. It works well, but an error line appears in the terminal from where I launch it: Xlib: extension "XINERAMA" missing on display "localhost:12.0". Looks like it needs this extension but I can't find the necessary dll file (libXinerama-1.dll) for it as it is not included in the package. I ask for a link from where I could download this file (I accept a hit with a lmgtfy if you can do it) or the source code of it and how to complie it on my win7 machine... or just a surface fix could do it also if it is really clean and simple: hide the error line.

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  • Apache2 configuration error: "<VirtualHost> was not closed" error

    - by Chris
    So I've already checked through my config file and I really can't see an instance where any tag hasn't been properly closed...but I keep getting this configuration error...Would you mind taking a look through the error and the config file below? Any assistance would be greatly appreciated. FYI, I've already googled the life out of the error and looked through the log extensively, I really can't find anything. Error: apache2: Syntax error on line 236 of /etc/apache2/apache2.conf: syntax error on line 1 of /etc/apache2/sites-enabled/000-default: /etc/apache2/sites-enabled/000-default:1: was not closed. Line 236 of apache2.conf: # Include the virtual host configurations: Include /etc/apache2/sites-enabled/ Contents of 000-default: <VirtualHost *:80> ServerAdmin webmaster@localhost DocumentRoot /var/www <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory /var/www/> Options Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog /var/log/apache2/access.log combined Alias /doc/ "/usr/share/doc/" <Directory "/usr/share/doc/"> Options Indexes MultiViews FollowSymLinks AllowOverride None Order deny,allow Deny from all Allow from 127.0.0.0/255.0.0.0 ::1/128 </Directory> </VirtualHost> <VirtualHost *:443> SetEnvIf Request_URI "^/u" dontlog ErrorLog /var/log/apache2/error.log Loglevel warn SSLEngine On SSLCertificateFile /etc/apache2/ssl/apache.pem ProxyRequests Off <Proxy *> AuthUserFile /srv/ajaxterm/.htpasswd AuthName EnterPassword AuthType Basic require valid-user Order Deny,allow Allow from all </Proxy> ProxyPass / http://localhost:8022/ ProxyPassReverse / http://localhost:8022/ </VirtualHost> UPDATE I had a load of other issues with my install so I wound up just wiping it and reinstalling. If I run into the same problem, I'll repost. Everyone, thanks for your help/suggestions.

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  • IIS7 - Lock Violation error, HTTP handlers, modules, and the <clear /> element

    - by Daniel Schaffer
    I have an ASP.NET site that uses its own set of HTTP handlers and does not need any modules. So, in IIS6, all I had to do was this in my web.config: <httpModules> <clear /> </httpModules> However, if I try to do the same in the system.webServer area for IIS7, I get a 500 error when I try to view the site, and in IIS manager when I try to view the handler mappings, I get a popup box with the message: There was an error while performing this operation Details: Filename: \?\C:\Sites\TheWebSiteGoesHere\web.config Line number: 39 Error: Lock violation Line 39 is where the <clear /> element is. Some googling led me to a solution involving running this command: %windir%\system32\inetsrv\appcmd.exe unlock config -section:system.webServer/modules ...but that did not solve the problem.

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  • `# probe: true` in /etc/rc.d/init.d/* files on a RedHat system

    - by Chen Levy
    Some files (e.g. nfs, nfslock, bind) in my /etc/rc.d/init.d/ directory have in their comment header a line such as: # probe: true I found that those particular scripts has the probe verb i.e.: service nfs probe But this is due to the fact that the mentioned scripts has code that deals with the probe verb. I find no mention of the # probe: true notation in chkconfig man page, nor in any related man pages. Googleing for it also didn't help. Is there a real significance for that line, or is it pure documentation?

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  • problem of setting audit rules: Syscall name unknown: stime

    - by zhaojing
    I am setting audit rules in /etc/audit/audit.rules. As the requirement : The audit system should be configured to audit all administrative, privileged, and security actions. So I add one line into /etc/audit/auditd.rules: -a exit,always -S stime -S acct -S reboot -S swapon However, after I restart audit.d by service auditd restart: There is error comeout: Stopping auditd: [ OK ] Starting auditd: [ OK ] Syscall name unknown: stime There was an error in line 14 of /etc/audit/audit.rules It seems stime can't be recognized. Could anybody help me to find out what is wrong with my added rule? Thanks a lot!

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  • PHP 5.3.1 Undefined Symbol: OnUpdateLong error on Apache Startup

    - by docgnome
    I'm running Ubuntu 8.04 on this server. I had PHP 5.2 installed via the package manager. I removed it to install PHP 5.3.1 by hand. I built the packages like so ./configure --prefix=/opt/php --with-mysql --with-curl=/usr/bin --with-apxs2=/usr/bin/apxs2 make make install This installed PHP 5.3.1 in /opt/php/ $ php -v PHP 5.3.1 (cli) (built: Dec 7 2009 10:51:14) Copyright (c) 1997-2009 The PHP Group Zend Engine v2.3.0, Copyright (c) 1998-2009 Zend Technologies However, when I try to start Apache I get this. # /etc/init.d/apache2 restart * Restarting web server apache2 apache2: Syntax error on line 185 of /etc/apache2/apache2.conf: Syntax error on line 1 of /etc/apache2/mods-enabled/php5.load: Cannot load /usr/lib/apache2/modules/libphp5.so into server: /usr/lib/apache2/modules/libphp5.so: undefined symbol: OnUpdateLong [fail] Any ideas what's causing this error? All the references I can see have to do with building php5 packages for php4 or the like. PHP4 has never been installed on this machine.

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  • eventcreate with multiline description

    - by Adam J.R. Erickson
    I'd like to use eventcreate from a batch file to log the results of a file copy job (robocopy). What I'd really like to do is use the output of the file copy job as the description of the event (/D of createevent). The trouble is, there are multiple lines in the file copy output, and I've only been able to get one line into a local variable or a pipe command. I've tried reading a local variable in from file, like set /P myVar=<temp.txt but it only gets the first line. How can I write multiple lines to the description of an event from a batch file?

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  • Best choice for a personal "online backup" in Europe

    - by marc_s
    I'm looking for an online backup solution for personal use - besides all the usual requirements (like not too expensive, since it's for personal use), I'd like to add two requirements to it: data center should be in Europe (I don't want my personal data stored in the US, when the next crazed president comes along and wants to confiscate and rifle through everybody's files.....) the online backup store should be accessible through a drive letter in cmd.exe So far, I've looked at a few services, but none have totally convinced me: Dropbox is looking ok, but they insist on creating a silly "My Dropbox" directory in my data path - and there's no way I can choose that name. Sorry - "My everything" is for dummies - I don't like that, I like to name my files and folders according to my liking LiveDrive is OK, too - they offer European storage, drive letter and all - but those drive letters are only available in the Windows Explorer - and not on the cmd.exe command line :-( and since I do 99% of my work on the command line, this is a major drawback..... Any other services I haven't looked at worth checking out? Marc

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  • Can't install Perl DBD module on Ubuntu (for Bugzilla)

    - by Mara
    Trying to install bugzilla-4.2.2 on Ubuntu 12.04. When I run checksetup.pl I get the following error: YOU MUST RUN ONE OF THE FOLLOWING COMMANDS (depending on which database you use): PostgreSQL: /usr/bin/perl install-module.pl DBD::Pg MySQL: /usr/bin/perl install-module.pl DBD::mysql SQLite: /usr/bin/perl install-module.pl DBD::SQLite Oracle: /usr/bin/perl install-module.pl DBD::Oracle To attempt an automatic install of every required and optional module with one command, do: /usr/bin/perl install-module.pl --all I have installed MySQL via XAMPP so I run: /urs/bin/perl install-module.pl DBD::mysql And get the following error: perl Makefile.PL --testuser=username Can't exec "mysql_config": No such file or directory at Makefile.PL line 479. Can't find mysql_config. Use --mysql_config option to specify where mysql_config is located Can't exec "mysql_config": No such file or directory at Makefile.PL line 479. Can't find mysql_config. Use --mysql_config option to specify where mysql_config is located Can't exec "mysql_config": No such file or directory at Makefile.PL line 479. Can't find mysql_config. Use --mysql_config option to specify where mysql_config is located Failed to determine directory of mysql.h. Use perl Makefile.PL --cflags=-I<dir> to set this directory. For details see the INSTALL.html file, section "C Compiler flags" or type perl Makefile.PL --help Warning: No success on command[/usr/bin/perl Makefile.PL LIB="/opt/lampp/htdocs/bugzilla/4.2.2/bugzilla-4.2.2/lib" INSTALLMAN1DIR="/opt/lampp/htdocs/bugzilla/4.2.2/bugzilla-4.2.2/lib/man/man1" INSTALLMAN3DIR="/opt/lampp/htdocs/bugzilla/4.2.2/bugzilla-4.2.2/lib/man/man3" INSTALLBIN="/opt/lampp/htdocs/bugzilla/4.2.2/bugzilla-4.2.2/lib/bin" INSTALLSCRIPT="/opt/lampp/htdocs/bugzilla/4.2.2/bugzilla-4.2.2/lib/bin" INSTALLDIRS=perl] CAPTTOFU/DBD-mysql-4.021.tar.gz /usr/bin/perl Makefile.PL LIB="/opt/lampp/htdocs/bugzilla/4.2.2/bugzilla-4.2.2/lib" INSTALLMAN1DIR="/opt/lampp/htdocs/bugzilla/4.2.2/bugzilla-4.2.2/lib/man/man1" INSTALLMAN3DIR="/opt/lampp/htdocs/bugzilla/4.2.2/bugzilla-4.2.2/lib/man/man3" INSTALLBIN="/opt/lampp/htdocs/bugzilla/4.2.2/bugzilla-4.2.2/lib/bin" INSTALLSCRIPT="/opt/lampp/htdocs/bugzilla/4.2.2/bugzilla-4.2.2/lib/bin" INSTALLDIRS=perl -- NOT OK Skipping test because of notest pragma Running make install Make had some problems, won't install Could not read metadata file. Falling back to other methods to determine prerequisites So then I tried checksetup.pl's suggestion and ran: /usr/bin/perl install-module.pl --all And it seems to have installed DBD::SQLite without any problems, but again I see a warning that says it's skipping tests because of notest pragma. When I re-run checksetup.pl It shows 3 of the 4 original DB drivers in the "not found" list: PostgreSQL: /usr/bin/perl install-module.pl DBD::Pg MySQL: /usr/bin/perl install-module.pl DBD::mysql Oracle: /usr/bin/perl install-module.pl DBD::Oracle So running it with --all seems to have installed the SQLite driver without any problems, but for some reason I can't seem to install the MySQL driver. Again I need MySQL because thats what XAMPP uses and because I prefer MySQL regardless. I have a feeling it has something to do with this notest pragma error. Any ideas? Thanks in advance!

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  • IIS6 Log time recording problems

    - by Hafthor
    On three separate occasions on two separate servers at nearly the same times, 6.9 hours seemingly went by without any data being written to the IIS logs, but, on closer inspection, it appears that it was all recorded all at once. Here's the facts as I know them: Windows Server 2003 R2 w/ IIS6 Logging using GMT, server local time GMT-7. Application was still operating and I have SQL data to prove that Time gaps appear in log file, not across two # headers appear at gap Load balancer pings every 30 seconds No caching Here's info on a particular case: an entry appears for 2009-09-21 18:09:27 then #headers the next entry is for 2009-09-22 01:21:54, and so are the next 1600 entries in this log file and 370 in the next log file. about half of the ~2000 entries on 2009-09-22 01:21:54 are load balancer pings (est. at 2/min for 6.9hrs = 828 pings) then entries are recorded as normal. I believe that these events may coincide with me deploying an ASP.NET application update into those machines. Here's some relevant content from the logs in question: ex090921.log line 3684 2009-09-21 17:54:40 GET /ping.aspx - 80 404 0 0 3733 122 0 2009-09-21 17:55:11 GET /ping.aspx - 80 404 0 0 3733 122 0 2009-09-21 17:55:42 GET /ping.aspx - 80 404 0 0 3733 122 0 2009-09-21 17:56:13 GET /ping.aspx - 80 404 0 0 3733 122 0 2009-09-21 17:56:45 GET /ping.aspx - 80 404 0 0 3733 122 0 #Software: Microsoft Internet Information Services 6.0 #Version: 1.0 #Date: 2009-09-21 18:04:37 #Fields: date time cs-method cs-uri-stem cs-uri-query s-port sc-status sc-substatus sc-win32-status sc-bytes cs-bytes time-taken 2009-09-22 01:04:06 GET /ping.aspx - 80 404 0 0 3733 122 3078 2009-09-22 01:04:06 GET /ping.aspx - 80 404 0 0 3733 122 109 2009-09-22 01:04:06 GET /ping.aspx - 80 200 0 0 278 122 3828 2009-09-22 01:04:06 GET /ping.aspx - 80 200 0 0 278 122 0 2009-09-22 01:04:06 GET /ping.aspx - 80 200 0 0 278 122 0 ... continues until line 5449 2009-09-22 01:04:06 GET /ping.aspx - 80 200 0 0 277 122 0 <eof> ex090922.log #Software: Microsoft Internet Information Services 6.0 #Version: 1.0 #Date: 2009-09-22 00:00:16 #Fields: date time cs-method cs-uri-stem cs-uri-query s-port sc-status sc-substatus sc-win32-status sc-bytes cs-bytes time-taken 2009-09-22 01:04:06 GET /ping.aspx - 80 200 0 0 277 122 0 2009-09-22 01:04:06 GET /ping.aspx - 80 200 0 0 277 122 0 ... continues until line 367 2009-09-22 01:04:06 GET /ping.aspx - 80 200 0 0 277 122 0 2009-09-22 01:04:30 GET /ping.aspx - 80 200 0 0 277 122 0 ... back to normal behavior Note the seemingly correct date/time written to the #header of the new log file. Also note that /ping.aspx returned 404 then switched to 200 just as the problem started. I rename the "I'm alive page" so the load balancer stops sending requests to the server while I'm working on it. What you see here is me renaming it back so the load balancer will use the server. So, this problem definitely coincides with me re-enabling the server. Any ideas?

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  • Amazon EC2 EBS volume scheduled backup/snapshots using puppet

    - by Ehrann Mehdan
    I am not a Linux admin, although I wish I was, and I have seen these questions Amazon EC2 Backup Strategy Amazon EC2 + EBS:: Regular backup plan? Simple Backup Strategy for Amazon EC2 instances / volumes? And this suggestion http://alestic.com/2009/09/ec2-consistent-snapshot I tried using command line + crontab (the command line works, but crontab for some reason, doesn't) But I'm still pretty lost, all I want is an automated, rolling backup of my amazon EC2 (EBS) data (by rolling I mean keep 3-4 weeks back, but delete old snapshots as new ones come for cost control) And as things usually go, if there is something that is hard and painful, someone creates a solution for it. My question is simple, is there a way using a tool like Puppet to do it without a painful learning curve? (or via other tools like http://ylastic.com) If yes, how?

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  • Serving static content from cookie less domain and mod_deflate

    - by Saif Bechan
    I have two domain. One domain with my main website and the other with js/css/etc.. files, static content. mod_deflate is enabled for both domains, but when i run ySlow in FireFox it says none of my static content is compressed. When i bring back the js or css file to my normal domain it gets compressed right. Only when its served from the other domain is it not compressed. Do i have to do some more configuration for this to work? I am using this line in my .htaccess file AddOutputFilterByType DEFLATE application/x-javascript text/css text/html text/xml text/plain application/x-httpd-php I tried to but the line in my httpd.conf file but it gives me the same results. PS. If this is more of a serverfault question i am sorry for this. But i see a lot of questions here concerning mod_deflate and ySlow

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  • Consolas Font In Vista And Win7

    - by Sean M
    I have downloaded the Consolas font from Microsoft and installed it on my Windows Vista box. Consolas is also present on my Windows 7 box. When I use PuTTY, being sure to use the same settings on both machines, the Windows 7 box can render Unicode line/box drawing characters in Consolas, but the Windows Vista box cannot. What is the relevant difference between them? If Consolas has the characters, why would they only appear on one system, and not on the other? I am logging into the same remote host each time, and I have been very carefully checking PuTTY's settings to make sure that they're the same on both machines. How can I make Consolas render Unicode line-drawing characters on Vista?

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  • uwsgi_params not in nginx

    - by Halit Alptekin
    Firstly I setup nginx and uwsgi via apt-get. And,I add the line to nginx conf file(/etc/nginx/conf.d/default.conf) like below line; server { listen 80; server_name <replace with your hostname>; #Replace paths for real deployments... access_log /tmp/access.log; error_log /tmp/error.log; location / { include uwsgi_params; uwsgi_pass 127.0.0.1:8889; } } I had a error; Starting nginx: [emerg]: open() "/etc/nginx/uwsgi_params" failed (2: No such file or directory) in /etc/nginx/conf.d/default.conf:11 configuration file /etc/nginx/nginx.conf test failed If I add uwsgi_params file from uwsgi's source;I had a simple error. Thanks

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  • Puppetmaster don't notice changes to site.pp

    - by tore-
    Hi, I've just setup a new production environment with puppet. Using 0.25.4 in client/server. Ruby is at 1.8.5, CentOS 5.4. I've made a simple manifest for configuring yum-updatesd, but the puppetmaster doesn't seem to notice changes done to site.pp: err: Could not parse for environment production: Could not match 'node' at /etc/puppet/manifests/site.pp:1 err: Could not retrieve catalog from remote server: Error 400 on SERVER: Could not parse for environment production: Could not match 'node' at /etc/puppet/manifests/site.pp:1 Notice, it says line 1. But line 1 contains an import statement: # cat -n /etc/puppet/manifests/site.pp 1 import "update-notification" 2 3 node default { 4 include update-notification 5 update-notification::configure() 6 } I've tried to reboot the server, delete and recreate site.pp, start and stop puppetmaster and puppet, with no luck. What am I missing?

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  • Why does this Robocopy command make files hidden and how can I unhide them?

    - by Brian Dant
    I am trying to make a backup to an external HD using Robocopy. I am wondering why it makes the destination directory hidden and subsequently why I can't unhide it? Note: I'm new to the Windows command line. This is the first command I have ever passed. The command I used is: Robocopy D:\ I:\destination-directory /E /R:0 /DCOPY:T The backup worked fine, but it made the destination directory hidden. Then I tried to unhide the directory with the following command: ATTRIB -H "I:\destination-directory" /S /D and the output is: Not resetting system file -- I:\destination-directory So, Why does this Robocopy command hide the destination directory? What can I do to unhide this directory? I would like to use the command line to do this.

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  • Windows wait command till a system time

    - by user53864
    I have made a batch script for backup recently. Somewhere in the middle of script I'll have to wait for some time to be reached and then resume the next line of the script. I've scheduled the script at 4:00PM and after the wait command the next line should start at exactly 5:30PM. I thought of using SLEEP command but it's not sure that the commands used before the wait command will end up at certain time(due to inconsistent file sizes) but it's sure that they will be done by 5:00 or 5:10 and next it should execute wait command which waits for certain system clock. I'm checking if there is any command that waits or sleeps until the time specified reaches the system time and resumes there after. Anybody came across this situation and how was that resolved?

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  • Update RDS db via mysqlbinlog: "you need (at least one of) the SUPER privilege(s)"

    - by timoxley
    We are moving a production site to EC2/RDS Followed these instructions: http://geehwan.posterous.com/moving-a-production-mysql-database-to-amazon I have set up row-based binary logging on the production server did a: mysqldump --single-transaction --master-data=2 -C -q -u root -p backup.sql then imported to RDS instance. No dramas. Due to the size of the db, and minimal downtime requirements, I've got to update the ec2 db to the latest datas via the binlogs, and it won't let me. mysqlbinlog mysql-bin.000004 --start-position=360812488 | mysql -uroot -p -h and it says: ERROR 1227 (42000) at line 6: Access denied; you need (at least one of) the SUPER privilege(s) for this operation My guess, based on what is on line 6 of the binlog, is that it's the 'write to the BINLOG' statements in the SQL backup, and because RDS doesn't support this, it can't run these statements, or something, I don't really know. Please help.

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