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  • Caveat utilitor - Can I run two versions of Microsoft Project side-by-side?

    - by Martin Hinshelwood
    A number of out customers have asked if there are any problems in installing and running multiple versions of Microsoft Project on a single client. Although this is a case of Caveat utilitor (Let the user beware), as long as the user understands and accepts the issues that can occur then they can do this. Although Microsoft provide the ability to leave old versions of Office products (except Outlook) on your client when you are installing a new version of the product they certainly do not endorse doing so. Figure: For Project you can choose to keep the old stuff   That being the case I would have preferred that they put a “(NOT RECOMMENDED)” after the options to impart that knowledge to the rest of us, but they did not. The default and recommended behaviour is for the newer version installer to remove the older versions. Of course this does not apply in the revers. There are no forward compatibility packs for Office. There are a number of negative behaviours (or bugs) that can occur in this configuration: There is only one MS Project In Windows a file extension can only be associated with a single program.  In this case, MPP files can be associated with only one version of winproj.exe.  The executables are in different folders so if a user double-clicks a Project file on the desktop, file explorer, or Outlook email, Windows will launch the winproj.exe associated with MPP and then load the MPP file.  There are problems associated with this situation and in some cases workarounds. The user double-clicks on a Project 2010 file, Project 2007 launches but is unable to open the file because it is a newer version.  The workaround is for the user to launch Project 2010 from the Start menu then open the file.  If the file is attached to an email they will need to first drag the file to the desktop. All your linked MS Project files need to be of the same version There are a number of problems that occur when people use on Microsoft’s Object Linking and Embedding (OLE) technology.  The three common uses of OLE are: for inserted projects where a Master project contains sub-projects and each sub-project resides in its own MPP file shared resource pools where multiple MPP files share a common resource pool kept in a single MPP file cross-project links where a task or milestone in one MPP file has a  predecessor/successor relationship with a task or milestone in a different MPP file What I’ve seen happen before is that if you are running in a version of Project that is not associated with the MPP extension and then try and activate an OLE link then Project tries to launch the other version of Project.  Things start getting very confused since different MPP files are being controlled by different versions of Project running at the same time.  I haven’t tried this in awhile so I can’t give you exact symptoms but I suspect that if Project 2010 is involved the symptoms will be different then in a Project 2003/2007 scenario.  I’ve noticed that Project 2010 gives different error messages for the exact same problem when it occurs in Project 2003 or 2007.  -Anonymous The recommendation would be either not to use this feature if you have to have multiple versions of Project installed or to use only a single version of Project. You may get unexpected negative behaviours if you are using shared resource pools or resource pools even when you are not running multiple versions as I have found that they can get broken very easily. If you need these thing then it is probably best to use Project Server as it was created to solve many of these specific issues. Note: I would not even allow multiple people to access a network copy of a Project file because of the way Windows locks files in write mode. This can cause write-locks that get so bad a server restart is required I’ve seen user’s files get write-locked to the point where the only resolution is to reboot the server. Changing the default version to run for an extension So what if you want to change the default association from Project 2007 to Project 2010?   Figure: “Control Panel | Folder Options | Change the file associated with a file extension” Windows normally only lists the last version installed for a particular extension. You can select a specific version by selecting the program you want to change and clicking “Change program… | Browse…” and then selecting the .exe you want to use on the file system. Figure: You will need to select the exact version of “winproj.exe” that you want to run Conclusion Although it is possible to run multiple versions of Project on one system in the main it does not really make sense.

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • How do I get my mac to boot from an Ubuntu USB key?

    - by Vinay Gupta
    so if you select "mac" and "usb" on this download page, it gives a series of command line instructions to make a USB key which the MacBook will boot into Ubuntu from. http://www.ubuntu.com/desktop/get-ubuntu/download I've followed them to the letter two or three times on different USB keys, and it doesn't work. There's a very great deal of technical discussion about EFI etc. but this set of instructions seems to suggest it should Just Work, and it doesn't. Help? I'm increasingly unhappy with the more locked-down approach Apple is taking, and I'd quite like to start using Linux with a view to transitioning over to using it as my main operating system, but booting from the CD takes forever, runs slowly and I'm really hoping to get it moving off USB. Can anybody help me?

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  • Pygame set_colorkey transparency issues

    - by Nathan Chowning
    I'm having a strange issue that I cannot seem to remedy. I am doing some prototyping with Pygame on a desktop running windows and a laptop running OS X. Both are running python v2.7.3 (installed via homebrew for the Macbook) and pygame v1.9.1. For transparency, I have been using set_colorkey with a transparency color of (255, 0, 255). Here is the applicable code: transColor = pygame.Color(255, 0, 255) image = pygame.image.load(playerPath + "idle.png").convert() image.set_colorkey(transColor) This works flawlessly on my windows machine. On my laptop, it does not work. It just shows the hideous magenta color. Here's the strange part. If I change the transColor to (0, 0, 0), all black pixels in my images are transparent. Has anyone run into this issue before?

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  • What tasks should be explicitly mentioned in a job reference? [closed]

    - by Martin
    Glossary A job reference (see also the german version) is a letter from the (former) employer that states what the employee did, and how well he did it. There are oh so weird rules here on how to phrase stuff therein, but this is not what this question is about. Question I hope this can even be generally answered, but even if country/region specific, I think there is enough international know-how on this site to get useful answers for different regions. I was wondering how detailed the tasks a programmer / developer did should be spelled out in a job reference. (After all, they can be spelled out in all detail in a CV when applying for a new job.) So how much detail is usual for a job reference? Example Developed Windows applications in C++ or Developed Windows Desktop Applications using C++ with MS Visual Studio 2005 and MFC, utilising Boost 1.47 and specif library xyz, focusing on subsystem abc for numerical calculations of ... etc. What makes more sense?

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  • Nautilus doesn't allow adding/removing bookmarks

    - by Isaac Dontje Lindell
    I just did a fresh install of Ubuntu 13.10 (actually, I've done two fresh installs, hoping that trying again would get this working). I don't seem to have the ability to add or remove bookmarks from Nautilus. The ones that are there by default (Home, Desktop, Documents, etc.) work fine. I can right click on them and rename them. However, I cannot remove any of them. The option is there "Remove" but disabled/grayed out. The same is true if I try to add bookmarks. I go to "Files - Bookmarks", and all the bookmarks show up, but the buttons at the bottom to add, remove, or re-order the bookmarks are simply disabled. What am I doing wrong?

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  • Merge home directory after fresh installation with existing (Gentoo) home

    - by jhwist
    I reinstalled my desktop machine with Ubuntu 10.10., coming from Gentoo where I used XFCE. My home is usually NFS-mounted from a server. During the install I let the installer set up my user, but of course my NFS-home wasn't mounted then; I have a regular /home/user now. If I mv /home /home.old and mount my NFS-home to /home instead, I cannot login because Gnome complains about some config-files (sorry, no exact error message as there is no way to copy&paste this). Which of my /home.old/user directories do I have to copy over to my NFS-home so that Gnome is happy again?

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  • Cloud availability of short-term "virgin" Windows instances?

    - by Thorbjørn Ravn Andersen
    I have a situation where we on a regular basis need a freshly installed "virgin" Windows installation to do various work in isolation on, and building one from scratch every time in a vmware instance is getting tedious. Perhaps there are cloud offerings providing a service allowing to request one or more Windows instances and after a very short while they were available for logging in through Remote Desktop? After usage they were just recycled without having to pay for a full Windows license every time. Do this exist for a reasonable price? What is your personal experiences with this?

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  • How to Play Classic Arcade Games On Your PC

    - by Jason Fitzpatrick
    New games with their fancy textures, 3D modeling, and immersive environments have their charm, sure, but what if you crave some old-school arcade gaming? Read on to see how you can turn your computer into an virtual arcade cabinet. Vintage games ran on hardware significantly less powerful than that found in modern desktop computers. With the right software, a joystick or two (if you want to make experience feel more authentic), and a little digging online to find your favorite games, it’s easy to play the arcade hits of your childhood. How to Play Classic Arcade Games On Your PC How to Use an Xbox 360 Controller On Your Windows PC Download the Official How-To Geek Trivia App for Windows 8

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  • Looking for a Python UI library comparable with Windows Forms [on hold]

    - by Mitten
    I am looking for a Python UI library which I could use to develop a desktop GUI comparable to what can be done with .NET Windows Forms. I have no previous experience programming UI in Python, so I would rather choose (if there is a choice) something simple. The application I am building would be a document oriented - rich texts, lists and grids, I don't expect to use much graphics - mostly formatted texts. Any pointers, and if there is more than one major GUI library available for Python - how could I quickly test them to see which one is a better fit for my needs?

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  • Changing email application in Preferred Applications to GMail?

    - by grm
    I'm trying to change the Preferred Application for email. I have installed the package desktop-webmail, but there is no new option under System - Preferences - Preferred Application as you would expect, infact, there is only one option there, only Evolution. According to this post it should be possible to set a custom application, but no option is available. Is it possible to setup GMail as Preferred email app so that File - Send by email works in gnome apps? This seems to be a dup of another post here, Thing is that this works fine in 10.10, but in 11.04 this method no longer work. My post above is meant for 11.04 and the question is still valid.

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  • ArchBeat Link-o-Rama for 2012-06-07

    - by Bob Rhubart
    Exalogic Webcast Series: Rethink Your Business Application Deployment Strategy Learn best practices for simplifying IT operations while delivering the application performance that a business needs. These on-demand Sessions include: Faster and Easier: Deploying ERP Applications on Oracle Exalogic Redefining the CRM and E-Commerce Experience with Oracle Exalogic The Road to a Cloud-Enabled, Infinitely Elastic Application Infrastructure Virtualization at Oracle - Six Part Series Links to all six articles in the series by Matthias Pfuetzner and Detlef Drewanz, spanning SPARC and x86. WebCenter Content shared folders for clustering | Kyle Hatlestad A-Team blogger Kyle Hatlestad shares the details on "how the file systems should be split and what options are required." Eclipse DemoCamp - June 2012 - Redwood Shores, CA When: Wednesday, June 13, 2012. 6:00pm - 9:00pm Where: Oracle HQ - 10 Twin Dolphin Drive, Redwood Shores, CA Presentations: The evolution of Java persistence, Doug Clarke, EclipseLink Project Lead, Oracle Integrating BIRT into Applications, Ashwini Verma, Actuate Corporation Developing Rich ADF Applications with Java EE, Greg Stachnick, Oracle Leveraging OSGi In The Enterprise, Kamal Muralidharan, Lead Engineer, eBay NVIDIA® NsightTM Eclipse Edition, Goodwin (Tech lead - Visual tools), Eugene Ostroukhov (Senior engineer – Visual tools) BI Architecture Master Class for Partners - Oracle Architecture Unplugged When:June 21, 2012 Where: City Office, London, UK This workshop will be highly interactive and is aimed at Oracle OPN member partners who are IT Architects and BI+W specialists. This will be a highly interactive session and does not involve slide presentations or product feature details, it addresses IT-Architectural issues and considerations for the IT-Architect Community. Oracle Fusion Middleware Innovation Awards | Oracle Excellence Awards Share your use of Oracle Fusion Middleware solutions and how they help your organization drive business innovation. You just might win a free pass to Oracle Openworld 2012 in San Francisco. Deadline for submissions in July 17, 2012. Oracle Service Bus 11g: listing projects and services with WLST - part 1 | Michel Schildmeijer "For automating and repetitive purposes, as well for uniformity it's always good to have some scripting," says Michel Schildmeijer. Creating an Oracle Endeca Information Discovery 2.3 Application Part 3 : Creating the User Interface | Mark Rittman Oracle ACE Director Mark Rittman continues his article series. WebLogic Advisor WebCasts On-Demand A series of videos by WebLogic experts, available to those with access to support.oracle.com. Integrating OBIEE 11g into Weblogic’s SAML SSO | Andre Correa A-Team blogger Andre Correa illustrates a transient federation scenario. InfoQ: Cloud 2017: Cloud Architectures in 5 Years Andrew Phillips, Mark Holdsworth, Martijn Verburg, Patrick Debois, and Richard Davies review the evolution of cloud computing so far and look five years into the future. Thought for the Day "One cannot make an omelet without breaking eggs – but it is amazing how many eggs one can break without making a decent omelet." — Charles P. Issawi Source: softwarequotes.com

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  • Is it worth to learn programming for windows?

    - by Herr Kaleun
    as a programmer, i was skeptical about (Microsoft) desktop software back in the early 2000s (i was a kid then) and yet, i was right. So i advanced to PHP in 2004 and began working on Web applications. When i look at the software world today, i really can't understand, how software for Microsoft or call it, "windows" should have a future. Is it still worth, learning it? I have a strong feeling that, in about 3-4 years, mac will have the dominance in the Personal Computer market. If i am wrong, please correct me. Thanks!

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  • Use Your PC to Keep Yourself Entertained While Traveling for the Holidays

    - by Justin Garrison
    Staying connected may be hard no matter what network you are on, and in flight Wi-Fi isn’t pervasive enough to count on. Here are tips and tricks to keep yourself entertained when unplugged and traveling. Image Via MarinaAvila Latest Features How-To Geek ETC How to Use the Avira Rescue CD to Clean Your Infected PC The Complete List of iPad Tips, Tricks, and Tutorials Is Your Desktop Printer More Expensive Than Printing Services? 20 OS X Keyboard Shortcuts You Might Not Know HTG Explains: Which Linux File System Should You Choose? HTG Explains: Why Does Photo Paper Improve Print Quality? Ubuntu Font Family Now Available for Download Oh No! WikiLeaks Published Santa Claus’s Naughty List [Video] Remember the Milk Now Supports HTTPS Encryption for the Entire Session MTCrypt Is an Efficient Front End for Mounting TrueCrypt Volumes 10 Things You Should Do with Your New Android Phone Walking Through the Park on a Snowy Night Wallpaper

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  • ATI Catalyst doesn't retain changes after reboot when setting extended display

    - by rfc1484
    I have Ubuntu 11.10 and I'm trying to set up extended display for my two displays. I have an AMD 6870. fglrx and fglrx-updates are installed. When I launch amdcccle trough the terminal (using sudo), I select in tab "Multi-Display" the option "Multi-display Desktop with Display(s)". Then it says for changes to be done I have to reboot my computer. Being a good an obedient lad I do just that, but after rebooting the displays are still in the same "clone" option as before in the Catalyst Control Center and no changes are made. Any suggestions?

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  • Trouble launch byobu with custom windows.NAME file

    - by Brendan Piater
    Apologies if the solution is obvious but I'm stumped! I want to launch byobu from within my Gnome 3 desktop environment on 12.04 but it's not working for me as yet. Here's what I have: created a windows list file ~/.byobu/windows.mrb then tried to launch byobu from within the gnome terminal with: $ BYOBU_WINDOWS=mrb byobu But it gives me the default windows list, NOT my windows list. I followed these instructions from the wiki: http://goo.gl/omgl8 Here is a sanitised version of my windows.mrb file: screen -t local bash screen -t name1 ssh xxx@xxx screen -t name2 ssh root@xxx screen -t name3 bash Appreciate the time and effort. Cheers Brendan

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  • Error installation of Ubuntu 12.04 LTS

    - by garu
    Attempting a new installation of Ubuntu 12.04 LTS on what was a dual boot Windows 7 and Ubuntu 12.04 LTS laptop ( Sony intel i3 core 64 bit with 500GB HDD). I followed the following procedure Install Ubuntu • has at least 4.4 GB available, is connected to the internet, download updates while installing and install this third-party are all ticked this time • I chose the Erase disk and install Ubuntu option ( since I want to have only Ubuntu 12.04 LTS operating system in my disk) Now shows The entire disk will be used • 501GB free disk I clicked the install now button. All data copied to the hard drive ( it was copied OK), askes for location, keyboared layout, and who are you. Started to install the Ubuntu 12.04 operating system. After some minutes, I got a report Installation failed, the installer encountered an unrecoverable error. A desktop session will now be run so that you may investigate the problem or try installing again. So, Please give me simple advice on how to proceed. Thank you

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  • How To Get SSH Command-Line Access to Windows 7 Using Cygwin

    - by YatriTrivedi
    Are you comfortable with Linux/Unix and want SSH access to your Windows 7 machine? Cygwin provides this functionality and gives you a familiar environment to work with in a few simple steps. We’re assuming you’ve got Cygwin installed and configured. If not, check out our article, How To Use Linux Commands in Windows with Cygwin to get started Latest Features How-To Geek ETC How To Create Your Own Custom ASCII Art from Any Image How To Process Camera Raw Without Paying for Adobe Photoshop How Do You Block Annoying Text Message (SMS) Spam? How to Use and Master the Notoriously Difficult Pen Tool in Photoshop HTG Explains: What Are the Differences Between All Those Audio Formats? How To Use Layer Masks and Vector Masks to Remove Complex Backgrounds in Photoshop Bring Summer Back to Your Desktop with the LandscapeTheme for Chrome and Iron The Prospector – Home Dash Extension Creates a Whole New Browsing Experience in Firefox KinEmote Links Kinect to Windows Why Nobody Reads Web Site Privacy Policies [Infographic] Asian Temple in the Snow Wallpaper 10 Weird Gaming Records from the Guinness Book

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • rc.local is not always executed upon boot

    - by starcorn
    Hey, I have some weird problem with the rc.local file which is located in /etc/rc.local the thing is that it is not always running when I boot up the laptop. Maybe every second time, I haven't counted. Anyway when that happens I have to manually go to terminal and type sudo /etc/init.d/rc.local start, which kinda kills the purpose of having this script. Anyone know what the problem could be? EDIT Since this wasn't obvious. This is an issue where I make a fresh boot up. Which mean I have shut down the computer. And next time when I boot up the computer, the rc.local file is randomly deciding whether it will automatically start or not. Here's a copy of what my rc.local file contains echo -n 255 > /sys/devices/platform/i8042/serio1/serio2/sensitivity echo level 2 > /proc/acpi/ibm/fan touch /home/starcorn/Desktop/foo rfkill block bluetooth exit 0

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  • Video Freezes Every few seconds

    - by Chandan
    Hi, I have problems playing videos on my Ubuntu 10.10 machine. The video FREEZES every 20-25 seconds, while I could still hear the audio. I use Totem Movie Player (GStreamer) & have nVidia on-board graphics card & AMD DualCore processor. After some 5-10 seconds, the videos resumes skipping the hung portion. But, I can hear the audio of that part! I've tried it with SMPlayer (GUI), VLC & Kaffeine. But, the same problem... I recently uninstalled the nVidia drivers and since then, not even for a second, no video hung! So, I thought its the problem with the proprietary nVidia drivers. But, since its uninstalled, I'm not able to get the desired desktop resolution & effects. So, is there any way I can work it out?

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  • Fullscreen windowed mode in id games

    - by Oli
    I run a TwinView, dual monitor system. I like to play games fullscreen on one of the monitors, not spanning both. With wine, this works by just setting it to desktop mode and setting the resolution to that of one screen. For OpenTTD, I used Compiz's Window Rules plugin. But I have a few native games that this doesn't work for. Today's experiment involved Prey (Doom 3 engine) but I've had similar issues with other ID engines. So in short: has anybody found a way of having Prey/OpenAreana/Doom3/etc run in windowed mode but with fullscreen decorations (that is to say, no borders and above the panel)?

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  • How do I install plc-emu?

    - by user10072
    I have downloaded the tar.gz file for Ubuntu 10.10 64-bit from http://plcemu.sourceforge.net/ but I don't know how to install this. Does anyone know how to install plc-emu from the .tar.zip? Tried but i cant install the software...it gives error melwin@Firefly:~/Desktop/plcemu-14a$ sudo make [sudo] password for melwin: Makefile:25: warning: overriding commands for target `hardware.o' Makefile:23: warning: ignoring old commands for target `hardware.o' cc -O -g -c plcemu.c In file included from plclib.h:1, from plcemu.c:1: plcemu.h:6: fatal error: asm/io.h: No such file or directory compilation terminated. make: *** [plcemu.o] Error 1

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  • Dual monitor in Ubuntu 12.04 + Nvidia GPU with CUDA drivers?

    - by Aphex
    I'm thinking about setting up dual monitors on my desktop PC, running Ubuntu 12.04 with a Nvidia GTX 570. I use the GPU for CUDA programming so it's set up with the CUDA drivers. Is it possible/easy to set up dual monitors with this configuration? The only questions I saw related to this were for GPUs without cuda drivers. If anyone knows how dual monitors work with CUDA drivers, it would be much appreciated. It was enough of a pain getting everything running with the GPU and CUDA in the first place, I'd hate to ruin it all by attempting dual monitors.

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  • What You Said: How You Organize Your Apps

    - by Jason Fitzpatrick
    Earlier this week we asked you to share your tips and tricks for keeping your apps organized and accessible; now we’re back to showcase some great reader tips to help you manage your mountain of apps. One of the trends was striving for consistency across environments. Henrique highlights how this plays out on a dual OS setup: On my windows desktop I use the taskbar and to keep my day to day applications (basically firefox, itunes, office, adobe, evernote and wunderkit), and whenever I need something else, I use windows built in search, which is quite fast, despite needing a few more clicks than spotlight would. On my macbook the dock is basically mirrors my taskbar, and I use spotlight for other applications, but launchpad is wining my heart a bit more every day. It’s faster then than accessing the applications folder and the windows start menu, and possibly even than spotlight, at least for apps How To Properly Scan a Photograph (And Get An Even Better Image) The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume Make Your Own Windows 8 Start Button with Zero Memory Usage

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