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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • UK Oracle User Group Event: Trends in Identity Management

    - by B Shashikumar
    As threat levels rise and new technologies such as cloud and mobile computing gain widespread acceptance, security is occupying more and more mindshare among IT executives. To help prepare for the rapidly changing security landscape, the Oracle UK User Group community and our partners at Enline/SENA have put together an User Group event in London on Apr 19 where you can learn more from your industry peers about upcoming trends in identity management. Here are some of the key trends in identity management and security that we predicted at the beginning of last year and look how they have turned out so far. You have to admit that we have a pretty good track record when it comes to forecasting trends in identity management and security. Threat levels will grow—and there will be more serious breaches:   We have since witnessed breaches of high value targets like RSA and Epsilon. Most organizations have not done enough to protect against insider threats. Organizations need to look for security solutions to stop user access to applications based on real-time patterns of fraud and for situations in which employees change roles or employment status within a company. Cloud computing will continue to grow—and require new security solutions: Cloud computing has since exploded into a dominant secular trend in the industry. Cloud computing continues to present many opportunities like low upfront costs, rapid deployment etc. But Cloud computing also increases policy fragmentation and reduces visibility and control. So organizations require solutions that bridge the security gap between the enterprise and cloud applications to reduce fragmentation and increase control. Mobile devices will challenge traditional security solutions: Since that time, we have witnessed proliferation of mobile devices—combined with increasing numbers of employees bringing their own devices to work (BYOD) — these trends continue to dissolve the traditional boundaries of the enterprise. This in turn, requires a holistic approach within an organization that combines strong authentication and fraud protection, externalization of entitlements, and centralized management across multiple applications—and open standards to make all that possible.  Security platforms will continue to converge: As organizations move increasingly toward vendor consolidation, security solutions are also evolving. Next-generation identity management platforms have best-of-breed features, and must also remain open and flexible to remain viable. As a result, developers need products such as the Oracle Access Management Suite in order to efficiently and reliably build identity and access management into applications—without requiring security experts. Organizations will increasingly pursue "business-centric compliance.": Privacy and security regulations have continued to increase. So businesses are increasingly look for solutions that combine strong security and compliance management tools with business ready experience for faster, lower-cost implementations.  If you'd like to hear more about the top trends in identity management and learn how to empower yourself, then join us for the Oracle UK User Group on Thu Apr 19 in London where Oracle and Enline/SENA product experts will come together to share security trends, best practices, and solutions for your business. Register Here.

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  • Project Jigsaw: Late for the train: The Q&A

    - by Mark Reinhold
    I recently proposed, to the Java community in general and to the SE 8 (JSR 337) Expert Group in particular, to defer Project Jigsaw from Java 8 to Java 9. I also proposed to aim explicitly for a regular two-year release cycle going forward. Herewith a summary of the key questions I’ve seen in reaction to these proposals, along with answers. Making the decision Q Has the Java SE 8 Expert Group decided whether to defer the addition of a module system and the modularization of the Platform to Java SE 9? A No, it has not yet decided. Q By when do you expect the EG to make this decision? A In the next month or so. Q How can I make sure my voice is heard? A The EG will consider all relevant input from the wider community. If you have a prominent blog, column, or other communication channel then there’s a good chance that we’ve already seen your opinion. If not, you’re welcome to send it to the Java SE 8 Comments List, which is the EG’s official feedback channel. Q What’s the overall tone of the feedback you’ve received? A The feedback has been about evenly divided as to whether Java 8 should be delayed for Jigsaw, Jigsaw should be deferred to Java 9, or some other, usually less-realistic, option should be taken. Project Jigsaw Q Why is Project Jigsaw taking so long? A Project Jigsaw started at Sun, way back in August 2008. Like many efforts during the final years of Sun, it was not well staffed. Jigsaw initially ran on a shoestring, with just a handful of mostly part-time engineers, so progress was slow. During the integration of Sun into Oracle all work on Jigsaw was halted for a time, but it was eventually resumed after a thorough consideration of the alternatives. Project Jigsaw was really only fully staffed about a year ago, around the time that Java 7 shipped. We’ve added a few more engineers to the team since then, but that can’t make up for the inadequate initial staffing and the time lost during the transition. Q So it’s really just a matter of staffing limitations and corporate-integration distractions? A Aside from these difficulties, the other main factor in the duration of the project is the sheer technical difficulty of modularizing the JDK. Q Why is modularizing the JDK so hard? A There are two main reasons. The first is that the JDK code base is deeply interconnected at both the API and the implementation levels, having been built over many years primarily in the style of a monolithic software system. We’ve spent considerable effort eliminating or at least simplifying as many API and implementation dependences as possible, so that both the Platform and its implementations can be presented as a coherent set of interdependent modules, but some particularly thorny cases remain. Q What’s the second reason? A We want to maintain as much compatibility with prior releases as possible, most especially for existing classpath-based applications but also, to the extent feasible, for applications composed of modules. Q Is modularizing the JDK even necessary? Can’t you just put it in one big module? A Modularizing the JDK, and more specifically modularizing the Java SE Platform, will enable standard yet flexible Java runtime configurations scaling from large servers down to small embedded devices. In the long term it will enable the convergence of Java SE with the higher-end Java ME Platforms. Q Is Project Jigsaw just about modularizing the JDK? A As originally conceived, Project Jigsaw was indeed focused primarily upon modularizing the JDK. The growing demand for a truly standard module system for the Java Platform, which could be used not just for the Platform itself but also for libraries and applications built on top of it, later motivated expanding the scope of the effort. Q As a developer, why should I care about Project Jigsaw? A The introduction of a modular Java Platform will, in the long term, fundamentally change the way that Java implementations, libraries, frameworks, tools, and applications are designed, built, and deployed. Q How much progress has Project Jigsaw made? A We’ve actually made a lot of progress. Much of the core functionality of the module system has been prototyped and works at both compile time and run time. We’ve extended the Java programming language with module declarations, worked out a structure for modular source trees and corresponding compiled-class trees, and implemented these features in javac. We’ve defined an efficient module-file format, extended the JVM to bootstrap a modular JRE, and designed and implemented a preliminary API. We’ve used the module system to make a good first cut at dividing the JDK and the Java SE API into a coherent set of modules. Among other things, we’re currently working to retrofit the java.util.ServiceLoader API to support modular services. Q I want to help! How can I get involved? A Check out the project page, read the draft requirements and design overview documents, download the latest prototype build, and play with it. You can tell us what you think, and follow the rest of our work in real time, on the jigsaw-dev list. The Java Platform Module System JSR Q What’s the relationship between Project Jigsaw and the eventual Java Platform Module System JSR? A At a high level, Project Jigsaw has two phases. In the first phase we’re exploring an approach to modularity that’s markedly different from that of existing Java modularity solutions. We’ve assumed that we can change the Java programming language, the virtual machine, and the APIs. Doing so enables a design which can strongly enforce module boundaries in all program phases, from compilation to deployment to execution. That, in turn, leads to better usability, diagnosability, security, and performance. The ultimate goal of the first phase is produce a working prototype which can inform the work of the Module-System JSR EG. Q What will happen in the second phase of Project Jigsaw? A The second phase will produce the reference implementation of the specification created by the Module-System JSR EG. The EG might ultimately choose an entirely different approach than the one we’re exploring now. If and when that happens then Project Jigsaw will change course as necessary, but either way I think that the end result will be better for having been informed by our current work. Maven & OSGi Q Why not just use Maven? A Maven is a software project management and comprehension tool. As such it can be seen as a kind of build-time module system but, by its nature, it does nothing to support modularity at run time. Q Why not just adopt OSGi? A OSGi is a rich dynamic component system which includes not just a module system but also a life-cycle model and a dynamic service registry. The latter two facilities are useful to some kinds of sophisticated applications, but I don’t think they’re of wide enough interest to be standardized as part of the Java SE Platform. Q Okay, then why not just adopt the module layer of OSGi? A The OSGi module layer is not operative at compile time; it only addresses modularity during packaging, deployment, and execution. As it stands, moreover, it’s useful for library and application modules but, since it’s built strictly on top of the Java SE Platform, it can’t be used to modularize the Platform itself. Q If Maven addresses modularity at build time, and the OSGi module layer addresses modularity during deployment and at run time, then why not just use the two together, as many developers already do? A The combination of Maven and OSGi is certainly very useful in practice today. These systems have, however, been built on top of the existing Java platform; they have not been able to change the platform itself. This means, among other things, that module boundaries are weakly enforced, if at all, which makes it difficult to diagnose configuration errors and impossible to run untrusted code securely. The prototype Jigsaw module system, by contrast, aims to define a platform-level solution which extends both the language and the JVM in order to enforce module boundaries strongly and uniformly in all program phases. Q If the EG chooses an approach like the one currently being taken in the Jigsaw prototype, will Maven and OSGi be made obsolete? A No, not at all! No matter what approach is taken, to ensure wide adoption it’s essential that the standard Java Platform Module System interact well with Maven. Applications that depend upon the sophisticated features of OSGi will no doubt continue to use OSGi, so it’s critical that implementations of OSGi be able to run on top of the Java module system and, if suitably modified, support OSGi bundles that depend upon Java modules. Ideas for how to do that are currently being explored in Project Penrose. Java 8 & Java 9 Q Without Jigsaw, won’t Java 8 be a pretty boring release? A No, far from it! It’s still slated to include the widely-anticipated Project Lambda (JSR 335), work on which has been going very well, along with the new Date/Time API (JSR 310), Type Annotations (JSR 308), and a set of smaller features already in progress. Q Won’t deferring Jigsaw to Java 9 delay the eventual convergence of the higher-end Java ME Platforms with Java SE? A It will slow that transition, but it will not stop it. To allow progress toward that convergence to be made with Java 8 I’ve suggested to the Java SE 8 EG that we consider specifying a small number of Profiles which would allow compact configurations of the SE Platform to be built and deployed. Q If Jigsaw is deferred to Java 9, would the Oracle engineers currently working on it be reassigned to other Java 8 features and then return to working on Jigsaw again after Java 8 ships? A No, these engineers would continue to work primarily on Jigsaw from now until Java 9 ships. Q Why not drop Lambda and finish Jigsaw instead? A Even if the engineers currently working on Lambda could instantly switch over to Jigsaw and immediately become productive—which of course they can’t—there are less than nine months remaining in the Java 8 schedule for work on major features. That’s just not enough time for the broad review, testing, and feedback which such a fundamental change to the Java Platform requires. Q Why not ship the module system in Java 8, and then modularize the platform in Java 9? A If we deliver a module system in one release but don’t use it to modularize the JDK until some later release then we run a big risk of getting something fundamentally wrong. If that happens then we’d have to fix it in the later release, and fixing fundamental design flaws after the fact almost always leads to a poor end result. Q Why not ship Jigsaw in an 8.5 release, less than two years after 8? Or why not just ship a new release every year, rather than every other year? A Many more developers work on the JDK today than a couple of years ago, both because Oracle has dramatically increased its own investment and because other organizations and individuals have joined the OpenJDK Community. Collectively we don’t, however, have the bandwidth required to ship and then provide long-term support for a big JDK release more frequently than about every other year. Q What’s the feedback been on the two-year release-cycle proposal? A For just about every comment that we should release more frequently, so that new features are available sooner, there’s been another asking for an even slower release cycle so that large teams of enterprise developers who ship mission-critical applications have a chance to migrate at a comfortable pace.

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  • What's the canonical way to acknowledge many FOSS sources in a single project?

    - by boost
    I have a project which uses a large number of LGPL, Artistic and other open-source licensed libraries. What's the canonical (i.e. the "standard") way of acknowledging multiple sources in a single project download? Also, some of the sources I've used are from sites where using the code is okay, but publishing the source isn't. What's the usual manner of attribution in that case, and the usual manner of making the source available in an open-source project?

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  • What's the best way to acknowledge many FOSS sources in a single project?

    - by boost
    I have a project which uses a large number of LGPL, Artistic and other open-source licensed libraries. What's the canonical (i.e. the "standard") way of acknowledging multiple sources in a single project download? Also, some of the sources I've used are from sites where using the code is okay, but publishing the source isn't. What's the usual manner of attribution in that case, and the usual manner of making the source available in an open-source project?

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  • Webcast - Building Agile BI or Discovery Applications with Oracle Endeca

    - by Grant Schofield
    On 18th of April we are hosting a live webcast where we will be demonstrating the step by step process of how to create an Agile BI application with Oracle Endeca Information Discovery. Many partners understand the positioning and the message, but are curious to understand what the tool looks like, and what it is like to work with it. Please join myself and Wim Villano by registering at the following link.  Register for webcast here:

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  • Unable to use "Manage Content and Structure" after removing Project server form the SharePoint farm

    - by Brian
    We're no longer using Office Project Server, and I've removed it from the farm in which it was installed. However, now that it's been removed, I am unable to access the "Manage Content and Structure" link on some of our SharePoint sites. I get an error indicating that SharePoint Failed to find the XML file at location '12\Template\Features\PWSCommitments\feature.xml' Anyone have an idea how to fix this?

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  • Cannot download Microsoft Project 2010 demo videos

    - by Nam Gi VU
    Hi everyone, I need to download the demo videos at my office so that I can view it later at home since I have slow internet connection there but it seems to be no way to download the videos at [the site][1], and other resources in this site. Using some of the firefox addons to download them is not possible. Do you have any tips for me? Please share. [1]: http://www.microsoft.com/showcase/en/US/search?phrase="project conference 2009"

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  • Unregistering COM dll with a C# Setup Project

    - by lb
    Hi All. I've been stuck on this one for a while. I'll try explain in the simplest terms and at the best of my knowledge. I will honour any help. I've got a C# project which uses a VB6 compiled ActiveX DLL that I'm constantly updating. I compile the setup project, send it to the client and they run the setup. When building the updated setup project, I would increase the 'Version' of the setup project so it wouldn't bother with 'Another version is already installed'. What started happening after a few updates I began to notice the DLL would not be updated to the new version in the installer. The client computer had the original DLL both installed and registered. First symptom: method not found exceptions from the client C# code. This is not a shared DLL and only this application needs it. I've noticed that when uninstalling the application (through the usual procedure) the DLL is also not removed from the application folder although I would set this file's property 'Permanent' to false. The registration entries in the registry are mantained also. I do update in VS6.0 the version of the DLL (usually increase the build number) before building it. Then in VS2008, I remove it from the References, and add it again from the 'Browse tab', without re-registering it on my dev machine and adding it from the COM tab. I've thought of these options. Custom step in Setup project to regsvr32.exe /u 'hardcoded path of my dll' at uninstall (ugly) Somehow find out how the 'Isolate' property can work for me without registering Find out how to execute setup project 'Conditions' that would actually check the version of the library and to update the file accordingly at every install) Any help would be incredibly welcome.

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  • How to determine the size of a project (lines of code, function points, other)

    - by sixtyfootersdude
    How would you evaluate project size? Part A: Before you start a project. Part B: For a complete project. I am interested in comparing unrelated projects. Here are some options: 1) Lines of code. I know that this is not a good metric of productivity but is this a reasonable measure of project size? If I wanted to estimate how long it would take to recreate a project would this be a reasonable way to do it? How many lines of code should I estimate a day? 2) Function Points. Functions points are defined as the number of: inputs outputs inquires internal files external interfaces Anyone have a veiw point on whether this is a good measure? Is there a way to **actually do this? Does anyone have another solution? Hours taken seems like it could be a useful metric but not solely. If I ask you what is a "bigger program" and give you two programs how would you approach the question? I have seen several discussions of this on stackover flow but most discuss how to measure programmer productivity. I am more interested in project size.

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  • Project management and bundling dependencies

    - by Joshua
    I've been looking for ways to learn about the right way to manage a software project, and I've stumbled upon the following blog post. I've learned some of the things mentioned the hard way, others make sense, and yet others are still unclear to me. To sum up, the author lists a bunch of features of a project and how much those features contribute to a project's 'suckiness' for a lack of a better term. You can find the full article here: http://spot.livejournal.com/308370.html In particular, I don't understand the author's stance on bundling dependencies with your project. These are: == Bundling == Your source only comes with other code projects that it depends on [ +20 points of FAIL ] Why is this a problem, (especially given the last point)? If your source code cannot be built without first building the bundled code bits [ +10 points of FAIL ] Doesn't this necessarily have to be the case for software built against 3rd party libs? Your code needs that other code to be compiled into its library before the linker can work? If you have modified those other bundled code bits [ +40 points of FAIL ] If this is necessary for your project, then it naturally follows that you've bundled said code with yours. If you want to customize a build of some lib,say WxWidgets, you'll have to edit that projects build scripts to bulid the library that you want. Subsequently, you'll have to publish those changes to people who wish to build your code, so why not use a high level make script with the params already written in, and distribute that? Furthermore, (especially in a windows env) if your code base is dependent on a particular version of a lib (that you also need to custom compile for your project) wouldn't it be easier to give the user the code yourself (because in this case, it is unlikely that the user will already have the correct version installed)? So how would you respond to these comments, and what points may I be failing to take into consideration? Would you agree or disagree with the author's take (or mine), and why?

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  • Oracle's PeopleSoft Customer Advisory Boards Convene to Discuss Roadmap at Pleasanton Campus

    - by john.webb(at)oracle.com
    Last week we hosted all of the PeopleSoft CABs (Customer Advisory Boards) at our Pleasanton Development Center to review our detailed designs for future Feature Packs, PeopleSoft 9.2, and beyond. Over 150 customers from 79 companies attended representing a variety of industries, geographies, and company sizes. The PeopleSoft team relies heavily on this group to provide key input on our roadmap for applications as well as technology direction. A good product strategy is one part well thought out idea with many handfuls of customer validation, and very often our best ideas originate from these customer discussions. While the individual CABs have frequent interactions with our teams, it's always great to have all of them in one place and in person. Our attendance was up from last year which I attribute to two things: (1) More interest as a result of PeopleSoft 9.1 upgrade; (2) An improving economy allowing for more travel. Maybe we should index the second item meeting-to-meeting and use it as a market indicator - we'll see! We kicked off the day one session with an overview of the PeopleSoft Roadmap and I outlined our strategy around Feature Packs and PeopleSoft 9.2. Given the high adoption rate of PeopleSoft 9.1 (over 4x that of 9.0 given the same time lapse since the release date), there was a lot of interest around the 9.1 Feature Packs as a vehicle for continuous value. We provided examples of our 3 central design themes: Simplicity, Productivity, and lower TCO, including those already delivered via Feature Packs in 2010. A great example of this is the Company Directory feature in PeopleSoft HCM. The configuration capabilities and the new actionable links our CAB advised us on last Spring were made available to all customers late last year. We reviewed many more future Navigation changes that will fundamentally change the way users interact with PeopleSoft. Our old friend, the menu tree, is being relegated from center stage to a bit part, with new concepts like Activity Guides, Train Stops, Related Actions, Work Centers, Collaborative Workspaces, and Secure Enterprise Search bringing users what they need in a contextual, role based manner with fewer clicks. Paco Aubrejuan, our PeopleSoft GM, and Steve Miranda, the SVP for Fusion Applications, then discussed our plans around Oracle's Application Investment Strategy.  This included our continued investment in developing both PeopleSoft and Fusion as well as the co-existence strategy with new Fusion Apps integrating to PeopleSoft Apps. Should you want to view this presentation, a recording is available. Jeff Robbins, our lead PeopleTools Strategist, provided the roadmap for PeopleTools and discussed our continuing plan to deliver annual releases to further evolve the user experience. Numerous examples were highlighted with the Navigation techniques I mentioned previously. Jeff also provided a lot of food for thought around Lifecycle Management topics and how to remain current on releases with a  lower cost of ownership. Dennis Mesler, from Boise, was the guest speaker in this slot, who spoke about the new PeopleSoft Test Framework (PTF). Regression Testing is a key cost component when product updates are applied. This new tool (which is free to all PeopleSoft customers as part of PeopleTools 8.51) provides a meta data driven approach to recording and executing test scripts. Coupled with what our Usage Monitor enables, PTF provides our customers a powerful tool to lower costs and manage product updates more efficiently and at the time of their choosing. Beyond the general session, we broke out into the individual CABs: HCM, Financials, ESA/ALM, SRM, SCM, CRM, and PeopleTools/ Technology. A day and half of very engaging discussions around our plans took place for each product pillar. More about that to follow in future posts.      We capped the first day with a reception sponsored by our partners: InfoSys, SmartERP (represented by Doris Wong), and Grey Sparling  Solutions (represented by Chris Heller and Larry Grey). Great to see these old friends actively engaged in the very busy PeopleSoft ecosystem!   Jeff Robbins previews the roadmap for PeopleTools with the PeopleSoft CAB  

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  • How to model a system to help my team grasp the project's bigger picture? [closed]

    - by user1796528
    According to the software engineering point of view, I should model the system to make it easier for other people to understand well what they work on. To do so, I have used the Dia drawing program. But, after having used Dia for some time, I find that it falls short in helping me to correctly and efficiently model my project. How do you usually tackle this problem (modelling a project in the large) and what tools would you recommend for the job, and why?

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  • Server Core remote management from Windows 7 machine

    - by Robert Koritnik
    I've installed Remote Server Administration Tools for Windows 7 because I would like to administer my Windows Server 2008 R2 Server Core machine. The problem that I'm getting when I try to run Server Manager is: Connecting to remote server failed with the following error message: Access is denied. For more information, see the about_Remote_Troubleshooting Help topic. This is what I've done so far: I'm running WinRM service on both machines (Server and Window 7) I've added my server to trusted hosts on my Windows 7 machine: winrm set winrm/config/client @{TrustedHosts="WINSRV2"} I've added registry entry on Windows 7 machine: reg add HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v LocalAccountTokenFilterPolicy /t REG_DWORD /d 1 /f I've enabled Remote Management inbound rule on server firewall using CoreConfigurator 2.0 both machines are in the same subnet and when I search for network machines on Windows 7 I see my server. Question What else should I do to make it work? I would like to run several different remote management tools against my server machine.

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  • Free IP address management software

    - by TiFFolk
    We are choosing a system for managing our IP address space. So we are looking for a special free software like IPPlan. So what we have nowadays: Ipplan (Does not support IPv6) SolarWinds IP address tracker (IPv6 support unknown ) IP module of The NOC Project (BTW, take a look of it, seems to be very promising project) (IPv6 support unknown ) phpIP (Does not support IPv6) IP management from RackTables (Does not support IPv6) Do you know about any other special software, like written above? But: No Wiki No DNS No DHCP No spreadsheet Software should provide: Clear view of available addresses Detail listing of all addresses by subnets/search pattern/owners/additional info It must support adding additional info like owner of IP, domain-name, contacts, etc Multi user support Easy interface Software has to be specially written for address management. Scalability Any OS: win, lin, sol, web

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  • Free IP address management software

    - by TiFFolk
    We are choosing a system for managing our IP address space. So we are looking for a special free software like IPPlan. So what we have nowadays: Ipplan (Beta IPv6 support) SolarWinds IP address tracker (IPv6 support unknown ) IP module of The NOC Project (BTW, take a look of it, seems to be very promising project) (IPv6 support unknown ) phpIP (Does not support IPv6) IP management from RackTables (Does not support IPv6) Do you know about any other special software, like written above? But: No Wiki No DNS No DHCP No spreadsheet Software should provide: Clear view of available addresses Detail listing of all addresses by subnets/search pattern/owners/additional info It must support adding additional info like owner of IP, domain-name, contacts, etc Multi user support Easy interface Software has to be specially written for address management. Scalability Any OS: win, lin, sol, web

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  • Identity Globe Trotters (Sep Edition): The Social Customer

    - by Tanu Sood
    Welcome to the inaugural edition of our monthly series - Identity Globe Trotters. Starting today, the last Friday of every month, we will explore regional commentary on Identity Management. We will invite guest contributors from around the world to share their opinions and experiences around Identity Management and highlight regional nuances, specific drivers, solutions and more. Today's feature is contributed by Michael Krebs, Head of Business Development at esentri consulting GmbH, a (SOA) specialized Oracle Gold Partner based in Ettlingen, Germany. In his current role, Krebs is dealing with the latest developments in Enterprise Social Networking and the Integration of Social Media within business processes.  By Michael Krebs The relevance of "easy sign-on" in the age of the "Social Customer" With the growth of Social Networks, the time people spend within those closed "eco-systems" is growing year by year. With social networks looking to integrate search engines, like Facebook announced some weeks ago, their relevance will continue to grow in contrast to the more conventional search engines. This is one of the reasons why social network accounts of the users are getting more and more like a virtual fingerprint. With the growing relevance of social networks the importance of a simple way for customers to get in touch with say, customer care or contract departments, will be crucial for sales processes in critical markets. Customers want to have one single point of contact and also an easy "login-method" with no dedicated usernames, passwords or proprietary accounts. The golden rule in the future social media driven markets will be: The lower the complexity of the initial contact, the better a company can profit from social networks. If you, for example, can generate a smart way of how an existing customer can use self-service portals, the cost in providing phone support can be lowered significantly. Recruiting and Hiring of "Digital Natives" Another particular example is "social" recruiting processes. The so called "digital natives" don´t want to type in their profile facts and CV´s in proprietary systems. Why not use the actual LinkedIn profile? In German speaking region, the market in the area of professional social networks is dominated by XING, the equivalent to LinkedIn. A few weeks back, this network also opened up their interfaces for integrating social sign-ons or the usage of profile data for recruiting-purposes. In the European (and especially the German) employment market, where the number of young candidates is shrinking because of the low birth rate in the region, it will become essential to use social-media supported hiring processes to find and on-board the rare talents. In fact, you will see traditional recruiting websites integrated with social hiring to attract the best talents in the market, where the pool of potential candidates has decreased dramatically over the years. Identity Management as a key factor in the Customer Experience process To create the biggest value for customers and also future employees, companies need to connect their HCM or CRM-systems with powerful Identity management solutions. With the highly efficient Oracle (social & mobile enabling) Identity Management solution, enterprises can combine easy sign on with secure connections to the backend infrastructure. This combination enables a "one-stop" service with personalized content for customers and talents. In addition, companies can collect valuable data for the enrichment of their CRM-data. The goal is to enrich the so called "Customer Experience" via all available customer channels and contact points. Those systems have already gained importance in the B2C-markets and will gradually spread out to B2B-channels in the near future. Conclusion: Central and "Social" Identity management is key to Customer Experience Management and Talent Management For a seamless delivery of "Customer Experience Management" and a modern way of recruiting the best talent, companies need to integrate Social Sign-on capabilities with modern CX - and Talent management infrastructure. This lowers the barrier for existing and future customers or employees to get in touch with sales, support or human resources. Identity management is the technology enabler and backbone for a modern Customer Experience Infrastructure. Oracle Identity management solutions provide the opportunity to secure Social Applications and connect them with modern CX-solutions. At the end, companies benefit from "best of breed" processes and solutions for enriching customer experience without compromising security. About esentri: esentri is a provider of enterprise social networking and brings the benefits of social network communication into business environments. As one key strength, esentri uses Oracle Identity Management solutions for delivering Social and Mobile access for Oracle’s CRM- and HCM-solutions. …..End Guest Post…. With new and enhanced features optimized to secure the new digital experience, the recently announced Oracle Identity Management 11g Release 2 enables organizations to securely embrace cloud, mobile and social infrastructures and reach new user communities to help further expand and develop their businesses. Additional Resources: Oracle Identity Management 11gR2 release Oracle Identity Management website Datasheet: Mobile and Social Access (pdf) IDM at OOW: Focus on Identity Management Facebook: OracleIDM Twitter: OracleIDM We look forward to your feedback on this post and welcome your suggestions for topics to cover in Identity Globe Trotters. Last Friday, every month!

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