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• SharePoint 365 / Office 365 helpdesk template

  - by PnP

  I want to use my current Sharepoint 365 for handling helpdesk tickets. I want a really basic helpdesk utility. I tried to install some applications templates and I couldn't. I found that Office 365 does not support application templates (am I right?) I tried to install the help desk template here and also the Help Desk here, but I didn't find a way. I've seen that there is a commercial app, but I'm interested in checking some other options (specially free options).

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• Can't change Hyper Terminal Hardware Settings

  - by Tim

  Anyone here any good with Hyperterminal? Am having a nightmare trying to use it at work to update our telephone extensions. The company who supply our PABX box have told me that XP does strange things to Hyperterminal and that I should use Win2k. Which I did with the same result. I have narrowed the problem dowwn to the Hardware Settings for the connection in Hyper Terminal. No matter what I set (and I need 7E1) it defaults back to 8N1. Has anyone seen this behaviour before and know of a simple way around it? (Apart from buying a more expensive commercial version of Hyper Terminal, as suggested by our support people). Edit: I should point out I have to connect via a phone line so a direct serial connection is not an option. Cheers Tim

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• Tool needed for remote software deployment to Windows PC's over internet

  - by user56527

  Hi Can anyone recommend a commercial software package that enables automated rollouts of a bespoke software package across the internet? We are looking at approximately 1000 remote PC's that our organisation owns, geographically scattered and with varying bandwidths available from a central site. The PC's are not manned, they are used as server machines. The tool needs to have some scripting facilities too. The tool needs to be able to push software to the remote site in an automated way. We also need it to be able to reboot the remote machine too. Any ideas anyone? thanks.

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• How to encrypt disk transparently without destroying data

  - by aseq

  On a Linux system, be it Debian, Redhat or any distro, I would like to encrypt the disk on the fly. That is, encrypt the disk transparently to the OS whilst it is running, reboots, shuts down etc. In addition it should not destroy data. I know there is (commercial) software for windows that does it. But I need a Linux solution. The solutions I know of do not support this as far as I can see (luks, truecrypt...). Maybe there is some hack or work around available?

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• Server Fax Farm - Need suggestions, or advice

  - by Mike Curry

  We're Looking at creating a large fax farm via T.38 (Fax over Voip - hundreds of incoming and outgoing faxes) on linux servers, anyone have any suggestions on what is available? All my searches return using Asterisk 1.6.x with a commercial product from Digium called "Fax for Asterisk" (with required purchase of "channels" at $38.00 per channel). There must be an open source project out there I can't seem to find. Suggestions welcome! Here is some additional info: We're using Ubuntu 9.10, and planning to use T.38 If I have missed anything, let me know.

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• What do you use to loadbalance IPv6 services?

  - by Michael Renner

  Hi, the current Linux software environment for IPv6 load balancing looks a bit grim. IPVS has rudimentary support for IPv6 but it's far from complete. NAT for IPv6 seems to be a no-go. Are there any other projects which aim for this goal? Does the IPv6 support in other OS look better? Are there any commercial products which have been successfully used in production environments with non-trivial load patterns? Or is it just that the time for IPv6 hasn't come... yet? ;) best regards, Michael

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• How do I securely execute commands as root via a web control panel?

  - by Chris J

  I would like to build a very simple PHP based web based control panel to add and remove users to/from and add and remove sections to/from nginx config files on my linode vps (Ubuntu 8.04 LTS). What is the most secure way of executing commands as root based on input from a web based control panel? I am loathe to run PHP as root (even if behind an IP tables firewall) for the obvious reasons. Suggestions welcome. It must be possible as several commercial (and bloated, for my needs) control panels offer similar functionality. Thanks

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• ft_stopword_file not picked up

  - by Alex Holsgrove

  I have a VPS server with a company called Webfusion. I want to remove some or all of the FULLTEXT stopwords because some specific words needs to be searchable with my DB content. I opened /etc/mysql/my.cnf and added the line ft_stopword_file="". I restarted the mysql service, ran a repair table and then tried my MATCH query with no success. I ran SHOW VARIABLES LIKE 'ft_%' and it simply shows (built-in) next to the stopword file. I am running WAMP on my workstation, and whilst I realise this isn't configured the same as a commercial VPS, the above method worked just fine. Couple someone please offer some guidance?

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• Texture and Pattern Generator

  - by Ara

  I use Adobe Fireworks for its Texture and Pattern tools to make things like this: http://i.imgur.com/sci7Roc.png and then i copy-paste it to Flash Professional (Adobe) to use there. but fireworks is so slow and buggy is there a free or commercial software to do this simple Texture / Pattern thing easily? Texture (like the second image above) Patter and Texture (like the first one) Transparent Texture, so the background color would be visible instead of the white lines in second image The ability to copy and paste it (as PNG 32 or any alpha transparent image) so i don't have to save it first and then import it to flash * I Use Mac OS X 10.8.4 *

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• Postfix count relayed messages per user

  - by Martino Dino

  I would like to know if it's possible to count the outgoing (relayed) messages on a per user basis in postfix. I'm managing a small commercial SMTP relay and decided that it would be nice to have a detailed daily report on how much mail a single user have sent (and eventually enforce some limits) possibly in realtime. I've looked almost everywhere and started to think that writing my own milter would be the way to go... Are you aware of anything that already exists for postfix that can count and report relayed mail for authenticated users (a script, milter or whatever)?

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• Blocking a country (mass iP Ranges), best practice for the actual block

  - by kwiksand

  Hi all, This question has obviously been asked many times in many different forms, but I can't find an actual answer to the specific plan I've got. We run a popular European Commercial deals site, and are getting a large amount of incoming registrations/traffic from countries who cannot even take part in the deals we offer (and many of the retailers aren't even known outside Western Europe). I've identified the problem area to block a lot of this traffic, but (as expected) there are thousands of ip ranges required. My question now (finally!). On a test server, I created a script to block each range within iptables, but the amount of time it took to add the rules was large, and then iptables was unresponsive after this (especially when attempting a iptables -L). What is the most efficient way of blocking large numbers of ip ranges: iptables? Or a plugin where I can preload them efficiantly? hosts.deny? .htaccess (nasty as I'd be running it in apache on every load balanced web server)? Cheers

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• Free Google Docs alternative compatible with Opera

  - by f4k3

  Well gDocs isn't working ok, too many bugs and it's pretty slow (especially when saving documents). I have tried several alternatives: - Zoho - they say it's not compatible with Opera and it;s true - you even can't CTRL+V text - Buzzword - it's really slow, and some functions don't work properly (on all browsers) for example "increase indent" increases a random text indent - Etherpad - was taken over by google and is shut down - Peepel - it's a cool thing, almost a free virtual desktop in a browser but it's buggy - a saved a document, tried to open it end an error occured. the document was lost - OpenGoo - went commercial At the moment I'm testing ThinkFree Online - it'a a bit slow (Java :P) and some minor things don't work (like drag a toolbar) but it has cool functionalities (almost like OpenOffice! which I use at home), it actually works with opera (create, save, edit document). Maybe I'll try Scribd but is it a office/share platform? any other worth trying??

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• Transfer nearly an entire file system to a fresh install as smoothly as possible

  - by Xander

  I've got a friend who needs his computer working in just a few hours. His files are safe, however, he managed to corrupt his main install of Windows 7. My plan is to go in with a Linux disk, copy his C:\ do a backup drive I've got and then reinstall. Restoring many of his files will be pretty simple (such as documents and such), however, things such as applications won't transfer as easily. Is there any easy way to transfer applications such as MS Office (which he needs in the morning) or other commercial software packages without having to go through the hassle of locating the keys and reinstalling them completely? I don't think just moving them over will work just because of the fact that I'm sure much of that is stored in the registry (validation stuff and such). Anyways, quick responses would be super nice! Also, additional help would be great!

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• Free MPEG cutting/cropping/editing tool

  - by Stijn Sanders

  I'm looking for a free tool to cut MPEG's that are created by recording from a USB cable receiver. There are a number of applications that do this, and some are free, but most of them take the video and audio decoded and pass them into a codec again to write the final output. I already have the MPEG's encoded the way I like, so what I need is a tool that can strip the beginning and the ending of the recording before and optionally commercial breaks, by rearranging the data within the file, not re-encoding it. Now I'm using some old software that came with the cable-receiver, but this actually re-encodes the video when exporting. I've tried VirtualDub but had major trouble getting the audio and video streams to stay in sync (and this was also re-encoding)... I found this which comes pretty close, but doesn't allow much accuracy in selecting cut positions.

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• Seeking free project planner with auto resource levelling

  - by mawg

  As the title says, I am seeking a project planner with automatic resource levelling. It must be free for commercial use and a bonus, but not requirement, would be MS project import/export. I like the look of Task Juggler, but it is at a stage of development hovering between v2 and v3. Anything else? Basically, I want to play "what if games" - I will determine the tasks and their effort, and the dependencies between them and then try to figure out how many staff I need. Since many of the tasks can be done in parallel, it is difficult to guess how many are needed. A PM tool with automatic resource levelling seems like a good way to find out.

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• Online meetings: any recommendations?

  - by T Pops

  There's a few times at work when I have to host a meeting and physical presence is impossible. For these situations I've been using Acrobat ConnectNow. Specifically because it's free. Are there any other recommendations out there? Free or not. What are the pros and cons? I'll start a compiled list of apps from the answers here right now. Anyone with Wiki editing privileges is welcome to edit this: Paid GoTo Meeting Webex TeamViewer (free for non-commercial) Groove (bundled with MS Office) Free Yugma Yuuguu SharedView TinyChat Other Options CoPilot

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• Options for remote desktop software for helping remote users?

  - by Nick G

  I need an easy way to jump on someone elses machine to help them solve a problem. It needs to be really easy for them to install (preferably doesn't actually require an "install" but just running an exe?). It must punch through any firewalls automatically using a relay server or P2P (so Remote Desktop itself is no use to me). I've found commercial products like MeetMeNow but they're really expensive. I want something that you can either buy a cheap pack of sessions or minutes, or preferably something free. I'm not in the business of commerical support and would only use it once every couple of months perhaps.

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• Does an SMTP request contain host header information (or just the IP of the targeted SMTP server)?

  - by Olaf

  We are using an external commercial smtp server for our newsletters (sending them through .NET components), and they offer two smtp URLs - smtp.critsend.com and fast.critsend.com -, and the second one is reserved for sending singular emails, the first one for bulk. Using nslookup shows that both resolve to the same 4 IP addresses (fast.critsend.com being an Alias). Question: (how) is it possible for the smtp relay to distinguish between different names? Is there something in the headers that can be compared to host headers in http protocol (I didn't find any intelligible information for a non-sysadmins)? The reason I'm asking is because we would like to use one of the IPs in our newsletter script (which works) rather than a name (in order to save DNS requests), and we are wondering about potential problems.

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• Protecting PHP packages on server

  - by Jack

  Hi, I am a php developer and have recently decided to make one of my Magento extensions commercial. I have downloaded and configured MageParts CEM Server and that is all working perfectly in regard to licencing and delivery of module packages. The only issue is that the directory that the packages are stored in could be accessed by anyone. I tried this in a .htaccess file, but now it is not working. <Files services.wsdl> allow from all </Files> deny from all Clients are receiving a 403 Forbidden response. Have I done something wrong in the .htaccess file or would there be a better way to secure the directory? Any help would be greatly appreciated.

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• backup software that ignores user rights

  - by Chris

  Hi, As a computer technician I have to reinstall systems allmost daily (when it can't be repaired ;-)) My problem is that I recover user files by hand and a external mounting device. Most of the time it works fine, but also weekly I have systems with passwords and personal files which are often not sucessfull recovered. I know you can change owner, but when people have 30 GB's af data, my backup computer works for ages to change the rights. Can anyone think of software (commercial is no problem) which does the following: * backup user data without having user rights troubles * have a option to choose what to backup (email accounts, documents, etc, etc) even when it's externaly mounted, in short, it reconizes the folder structure) * Works on different OS's like XP, Vista, W7

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• Windows 7 connect to Lion file sharing

  - by McKvack

  Trying to access my Mac from a Windows 7 computer, I fail with the infamous error 86 incorrect password. Now this appears to be a well-known problem with countless threads on the internet giving as many "solutions" as there are discussion threads about it (mostly ranging from installing third-party commercial samba servers, to switching to some other protocol, to compiling a plain-vanilla Samba installation - the latter which I will probably do when I give up this :) ) I am stubborn, and I believe there must be some problem here that can be solved or worked around, but there is surprisingly little detail about this problem. It appears to have something to do with a mismatch of authentication methods. Trying to run samba in debug mode: sudo /usr/sbin/smbd -debug -stdout gets me this output when trying to access it from Win 7 ... smb1_dispatch_one [smb_dispatch.cpp:377] dispatching SMB_COM_SESSION_SETUP_ANDX smb1_dispatch_session_setup [session_setup.cpp:261] FIXME erase existing sessions log_gss_error [gssapi_mechanism.cpp:97] gssapi: gss-code: Miscellaneous failure (see text) log_gss_error [gssapi_mechanism.cpp:113] gssapi: mech-code: unknown mech-code 22 for mech unknown What is the problem here, and how do I fix it?

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• How to give everyone access to a office@companyname address and let everyone see what messages were

  - by Cosmin Prund

  This should be simple (because I assume everyone has this problem) but googling and searching of serverfault didn't help much. I'd like all messages sent to our "office@companyname" to be visible by everyone and I'd like anyone to be able to respond. I also need everyone to at least SEE that a given message has already been answered (the ability to see the actual response would be nice). I tried using an shared folder for this but it fails miserably because replying to emails leaves no trace, not even for the user that actually sent the message. I'm open to any kind of solution, even commercial add-on solutions.

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• One-Way Backup Service? [closed]

  - by Jon Rodriguez

  Up until a month ago, my girlfriend has used MobileMe to backup all the files on her MacBook. This turned out terribly when a quirk of MobileMe caused it to erase all of her files on MobileMe, and then sync the newly-erased MobileMe down to her computer, erasing everything. A week's worth of college essays and CS homework were gone. Now, I am terrified of any commercial cloud-backup solutions because of the possibility of this happening. Going off the list provided in these answers, could you please help me find a good backup service that is completely one-way? I want a service where there is literally not a single line of code that has the possibility of writing to my computer's drive. I want a pure one-way backup service.

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• How do you manage large web farms?

  - by Andrew Katz

  I have a quickly growing web farm running IIS 7 (30+ servers). All servers are identical copies of each other and all servers are physical. We update the software about once a month, and in the current process, we follow the following steps: Disable server from pool on F5 load balancer. Disable HTTP Keep-alives in IIS so connections drop quickly. Change default directory of website to new folder containing new binaries. Test server Enable HTTP Keep-alives. Enable server in F5 pool. Move to server 2 Microsoft used to have Application Center which was abandoned a while ago. They have made a second attempt with the Web Farm Framework, but this adds as much QA time testing the release package as it saves in the deployment. Has anyone seen a commercial off the shelf application that is tailored for managing and deploying to large web farms? Thanks!

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• Employee Tracking: Is there a similar software to Elance WorkView or oDesk "Team Room"?

  - by Kunal

  We are looking for a great commercial or free tool which can monitor all our remote employees and keep the reports centrally. We need it similar to Elance WorkView or oDesk "Team Room", what these tools do is: Take screenshots at random interval. Track the activity on computer based on key strokes. (not a necessity) It doesn't necessarily need to track time but will be good to have, our aim is to monitor employees and make sure they're working - that's all. I'll give oDesk Team Room 10/10 and I haven't been able to find such tool. Is there anyone who can suggest such tool? Thanks

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