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  • What technology(s)would be suitable for the front end part of a Java web game?

    - by James.Elsey
    As asked in a previous question, I'm looking to create a small MMO that will be deployed onto GAE. I'm confused about what technologies I could use for the user interface, I've considered the following JSP Pages - I've got experience with JSP/JSTL and I would find this easy to work with, it would require the user having to "submit" the page each time they perform an action so may become a little clumsey for players. Applet - I could create an applet that sits on the front end and communicates to the back end game engine, however I'm not sure how good this method would be and have not used applets since university.. What other options do I have? I don't have any experience in Flash/Flex so there would be a big learning curve there. Are there any other Java based options I may be able to use? My game will be text based, I may use some images, but I'm not intending to have any animations/graphics etc Thanks

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  • Using PhysX, how can I predict where I will need to generate procedural terrain collision shapes?

    - by Sion Sheevok
    In this situation, I have terrain height values I generate procedurally. For rendering, I use the camera's position to generate an appropriate sized height map. For collision, however, I need to have height fields generated in areas where objects may intersect. My current potential solution, which may be naive, is to iterate over all "awake" physics actors, use their bounds/extents and velocities to generate spheres in which they may reside after a physics update, then generate height values for ranges encompassing clustered groups of actors. Much of that data is likely already calculated by PhysX already, however. Is there some API, maybe a set of queries, even callbacks from the spatial system, that I could use to predict where terrain height values will be needed?

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  • What personal milestones can you use to measure growth in your programming abilities?

    - by GWLlosa
    How can you determine objectively, over time, that you are getting any better at producing code? For example, I may sit here and feel that "I know <language> now, and I use <technique> now, so I must be better." But this does not account for my own bias, or the fact that I may be getting better at a slower rate than intended, or I may actually suck at <technique> and not realize it. What methods are available for one to objectively rate one's own abilities? What about to objectively compare them to their peer groups?

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  • Good Bye FY'14

    - by rajeshr
    As we welcome Fiscal Year 2015 at Oracle, looking forward to an exciting times ahead, let me take a moment to reflect on the last few laps of the FY'14. No better way to do that putting up pictures that speaks thousand words. A huge batch who attended back to back programs on Solaris 11 Network Administration, Solaris ZFS Administration, Solaris Zone Administration (19 - 30 May 2014) at Hyderabad. Transition to Solaris 11 session (5-9 May 2014) at Hyderabad. Exadata Install & Maintenance session (28 April - 2 May 2014) at Singapore.

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  • We're taking OData on the Road!

    We have a series of free, day-long events we're doing around the world to show off the beauty and wonder that is the Open Data Protocol. In the morning we'll be showing you OData and in the afternoon we'll help you get your OData services up and running. Come one, come all! New York, NY - May 12, 2010 Chicago, IL - May 14, 2010 Mountain View, CA - May 18, 2010 Shanghai, China - June 1, 2010 Tokyo, Japan - June 3, 2010 Reading, United Kingdom - June 15, 2010 Paris, France - June 17, 2010 Your speakers...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Dualboot - Windows partition does not work [0xc000000e] + video

    - by Chestnutjam
    Some may claim that this has already been asked, but I don't see MY problem in any of those posts. And if they actually have the same problem as mine, I may not understand what they've been trying to point out, actually. I hope you understand as to why I require a direct answer to the problem I'm having. Here's a video: https://www.youtube.com/watch?v=lyu_BsUTk5Q Some information that may help: This is a Lenovo laptop which came with Windows 8. I installed Ubuntu 14.04 along my Windows using a USB stick. It is possible to access my Windows (8.1) files from the folder page. I took off the Windows sticker, so I cannot get a Windows CD or anything from the support guys. I would delete my Windows partition then, but it's also tangled in this geeky mystery. Thank you in advance!

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  • What personal milestones can you use to measure growth in your programming abilities?

    - by GWLlosa
    How can you determine objectively, over time, that you are getting any better at producing code? For example, I may sit here and feel that "I know now, and I use now, so I must be better." But this does not account for my own bias, or the fact that I may be getting better at a slower rate than intended, or I may actually suck at and not realize it. What methods are available for one to objectively rate one's own abilities? What about to objectively compare them to their peer groups?

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  • Enterprise Process Maps: A Process Picture worth a Million Words

    - by raul.goycoolea
    p { margin-bottom: 0.08in; }h1 { margin-top: 0.33in; margin-bottom: 0in; color: rgb(54, 95, 145); page-break-inside: avoid; }h1.western { font-family: "Cambria",serif; font-size: 14pt; }h1.cjk { font-family: "DejaVu Sans"; font-size: 14pt; }h1.ctl { font-size: 14pt; } Getting Started with Business Transformations A well-known proverb states that "A picture is worth a thousand words." In relation to Business Process Management (BPM), a credible analyst might have a few questions. What if the picture was taken from some particular angle, like directly overhead? What if it was taken from only an inch away or a mile away? What if the photographer did not focus the camera correctly? Does the value of the picture depend on who is looking at it? Enterprise Process Maps are analogous in this sense of relative value. Every BPM project (holistic BPM kick-off, enterprise system implementation, Service-oriented Architecture, business process transformation, corporate performance management, etc.) should be begin with a clear understanding of the business environment, from the biggest picture representations down to the lowest level required or desired for the particular project type, scope and objectives. The Enterprise Process Map serves as an entry point for the process architecture and is defined: the single highest level of process mapping for an organization. It is constructed and evaluated during the Strategy Phase of the Business Process Management Lifecycle. (see Figure 1) Fig. 1: Business Process Management Lifecycle Many organizations view such maps as visual abstractions, constructed for the single purpose of process categorization. This, in turn, results in a lesser focus on the inherent intricacies of the Enterprise Process view, which are explored in the course of this paper. With the main focus of a large scale process documentation effort usually underlying an ERP or other system implementation, it is common for the work to be driven by the desire to "get to the details," and to the type of modeling that will derive near-term tangible results. For instance, a project in American Pharmaceutical Company X is driven by the Director of IT. With 120+ systems in place, and a lack of standardized processes across the United States, he and the VP of IT have decided to embark on a long-term ERP implementation. At the forethought of both are questions, such as: How does my application architecture map to the business? What are each application's functionalities, and where do the business processes utilize them? Where can we retire legacy systems? Well-developed BPM methodologies prescribe numerous model types to capture such information and allow for thorough analysis in these areas. Process to application maps, Event Driven Process Chains, etc. provide this level of detail and facilitate the completion of such project-specific questions. These models and such analysis are appropriately carried out at a relatively low level of process detail. (see figure 2) Fig. 2: The Level Concept, Generic Process HierarchySome of the questions remaining are ones of documentation longevity, the continuation of BPM practice in the organization, process governance and ownership, process transparency and clarity in business process objectives and strategy. The Level Concept in Brief Figure 2 shows a generic, four-level process hierarchy depicting the breakdown of a "Process Area" into progressively more detailed process classifications. The number of levels and the names of these levels are flexible, and can be fit to the standards of the organization's chosen terminology or any other chosen reference model that makes logical sense for both short and long term process description. It is at Level 1 (in this case the Process Area level), that the Enterprise Process Map is created. This map and its contained objects become the foundation for a top-down approach to subsequent mapping, object relationship development, and analysis of the organization's processes and its supporting infrastructure. Additionally, this picture serves as a communication device, at an executive level, describing the design of the business in its service to a customer. It seems, then, imperative that the process development effort, and this map, start off on the right foot. Figuring out just what that right foot is, however, is critical and trend-setting in an evolving organization. Key Considerations Enterprise Process Maps are usually not as living and breathing as other process maps. Just as it would be an extremely difficult task to change the foundation of the Sears Tower or a city plan for the entire city of Chicago, the Enterprise Process view of an organization usually remains unchanged once developed (unless, of course, an organization is at a stage where it is capable of true, high-level process innovation). Regardless, the Enterprise Process map is a key first step, and one that must be taken in a precise way. What makes this groundwork solid depends on not only the materials used to construct it (process areas), but also the layout plan and knowledge base of what will be built (the entire process architecture). It seems reasonable that care and consideration are required to create this critical high level map... but what are the important factors? Does the process modeler need to worry about how many process areas there are? About who is looking at it? Should he only use the color pink because it's his boss' favorite color? Interestingly, and perhaps surprisingly, these are all valid considerations that may just require a bit of structure. Below are Three Key Factors to consider when building an Enterprise Process Map: Company Strategic Focus Process Categorization: Customer is Core End-to-end versus Functional Processes Company Strategic Focus As mentioned above, the Enterprise Process Map is created during the Strategy Phase of the Business Process Management Lifecycle. From Oracle Business Process Management methodology for business transformation, it is apparent that business processes exist for the purpose of achieving the strategic objectives of an organization. In a prescribed, top-down approach to process development, it must be ensured that each process fulfills its objectives, and in an aggregated manner, drives fulfillment of the strategic objectives of the company, whether for particular business segments or in a broader sense. This is a crucial point, as the strategic messages of the company must therefore resound in its process maps, in particular one that spans the processes of the complete business: the Enterprise Process Map. One simple example from Company X is shown below (see figure 3). Fig. 3: Company X Enterprise Process Map In reviewing Company X's Enterprise Process Map, one can immediately begin to understand the general strategic mindset of the organization. It shows that Company X is focused on its customers, defining 10 of its process areas belonging to customer-focused categories. Additionally, the organization views these end-customer-oriented process areas as part of customer-fulfilling value chains, while support process areas do not provide as much contiguous value. However, by including both support and strategic process categorizations, it becomes apparent that all processes are considered vital to the success of the customer-oriented focus processes. Below is an example from Company Y (see figure 4). Fig. 4: Company Y Enterprise Process Map Company Y, although also a customer-oriented company, sends a differently focused message with its depiction of the Enterprise Process Map. Along the top of the map is the company's product tree, overarching the process areas, which when executed deliver the products themselves. This indicates one strategic objective of excellence in product quality. Additionally, the view represents a less linear value chain, with strong overlaps of the various process areas. Marketing and quality management are seen as a key support processes, as they span the process lifecycle. Often, companies may incorporate graphics, logos and symbols representing customers and suppliers, and other objects to truly send the strategic message to the business. Other times, Enterprise Process Maps may show high level of responsibility to organizational units, or the application types that support the process areas. It is possible that hundreds of formats and focuses can be applied to an Enterprise Process Map. What is of vital importance, however, is which formats and focuses are chosen to truly represent the direction of the company, and serve as a driver for focusing the business on the strategic objectives set forth in that right. Process Categorization: Customer is Core In the previous two examples, processes were grouped using differing categories and techniques. Company X showed one support and three customer process categorizations using encompassing chevron objects; Customer Y achieved a less distinct categorization using a gradual color scheme. Either way, and in general, modeling of the process areas becomes even more valuable and easily understood within the context of business categorization, be it strategic or otherwise. But how one categorizes their processes is typically more complex than simply choosing object shapes and colors. Previously, it was stated that the ideal is a prescribed top-down approach to developing processes, to make certain linkages all the way back up to corporate strategy. But what about external influences? What forces push and pull corporate strategy? Industry maturity, product lifecycle, market profitability, competition, etc. can all drive the critical success factors of a particular business segment, or the company as a whole, in addition to previous corporate strategy. This may seem to be turning into a discussion of theory, but that is far from the case. In fact, in years of recent study and evolution of the way businesses operate, cross-industry and across the globe, one invariable has surfaced with such strength to make it undeniable in the game plan of any strategy fit for survival. That constant is the customer. Many of a company's critical success factors, in any business segment, relate to the customer: customer retention, satisfaction, loyalty, etc. Businesses serve customers, and so do a business's processes, mapped or unmapped. The most effective way to categorize processes is in a manner that visualizes convergence to what is core for a company. It is the value chain, beginning with the customer in mind, and ending with the fulfillment of that customer, that becomes the core or the centerpiece of the Enterprise Process Map. (See figure 5) Fig. 5: Company Z Enterprise Process Map Company Z has what may be viewed as several different perspectives or "cuts" baked into their Enterprise Process Map. It has divided its processes into three main categories (top, middle, and bottom) of Management Processes, the Core Value Chain and Supporting Processes. The Core category begins with Corporate Marketing (which contains the activities of beginning to engage customers) and ends with Customer Service Management. Within the value chain, this company has divided into the focus areas of their two primary business lines, Foods and Beverages. Does this mean that areas, such as Strategy, Information Management or Project Management are not as important as those in the Core category? No! In some cases, though, depending on the organization's understanding of high-level BPM concepts, use of category names, such as "Core," "Management" or "Support," can be a touchy subject. What is important to understand, is that no matter the nomenclature chosen, the Core processes are those that drive directly to customer value, Support processes are those which make the Core processes possible to execute, and Management Processes are those which steer and influence the Core. Some common terms for these three basic categorizations are Core, Customer Fulfillment, Customer Relationship Management, Governing, Controlling, Enabling, Support, etc. End-to-end versus Functional Processes Every high and low level of process: function, task, activity, process/work step (whatever an organization calls it), should add value to the flow of business in an organization. Suppose that within the process "Deliver package," there is a documented task titled "Stop for ice cream." It doesn't take a process expert to deduce the room for improvement. Though stopping for ice cream may create gain for the one person performing it, it likely benefits neither the organization nor, more importantly, the customer. In most cases, "Stop for ice cream" wouldn't make it past the first pass of To-Be process development. What would make the cut, however, would be a flow of tasks that, each having their own value add, build up to greater and greater levels of process objective. In this case, those tasks would combine to achieve a status of "package delivered." Figure 3 shows a simple example: Just as the package can only be delivered (outcome of the process) without first being retrieved, loaded, and the travel destination reached (outcomes of the process steps), some higher level of process "Play Practical Joke" (e.g., main process or process area) cannot be completed until a package is delivered. It seems that isolated or functionally separated processes, such as "Deliver Package" (shown in Figure 6), are necessary, but are always part of a bigger value chain. Each of these individual processes must be analyzed within the context of that value chain in order to ensure successful end-to-end process performance. For example, this company's "Create Joke Package" process could be operating flawlessly and efficiently, but if a joke is never developed, it cannot be created, so the end-to-end process breaks. Fig. 6: End to End Process Construction That being recognized, it is clear that processes must be viewed as end-to-end, customer-to-customer, and in the context of company strategy. But as can also be seen from the previous example, these vital end-to-end processes cannot be built without the functionally oriented building blocks. Without one, the other cannot be had, or at least not in a complete and organized fashion. As it turns out, but not discussed in depth here, the process modeling effort, BPM organizational development, and comprehensive coverage cannot be fully realized without a semi-functional, process-oriented approach. Then, an Enterprise Process Map should be concerned with both views, the building blocks, and access points to the business-critical end-to-end processes, which they construct. Without the functional building blocks, all streams of work needed for any business transformation would be lost mess of process disorganization. End-to-end views are essential for utilization in optimization in context, understanding customer impacts, base-lining all project phases and aligning objectives. Including both views on an Enterprise Process Map allows management to understand the functional orientation of the company's processes, while still providing access to end-to-end processes, which are most valuable to them. (See figures 7 and 8). Fig. 7: Simplified Enterprise Process Map with end-to-end Access Point The above examples show two unique ways to achieve a successful Enterprise Process Map. The first example is a simple map that shows a high level set of process areas and a separate section with the end-to-end processes of concern for the organization. This particular map is filtered to show just one vital end-to-end process for a project-specific focus. Fig. 8: Detailed Enterprise Process Map showing connected Functional Processes The second example shows a more complex arrangement and categorization of functional processes (the names of each process area has been removed). The end-to-end perspective is achieved at this level through the connections (interfaces at lower levels) between these functional process areas. An important point to note is that the organization of these two views of the Enterprise Process Map is dependent, in large part, on the orientation of its audience, and the complexity of the landscape at the highest level. If both are not apparent, the Enterprise Process Map is missing an opportunity to serve as a holistic, high-level view. Conclusion In the world of BPM, and specifically regarding Enterprise Process Maps, a picture can be worth as many words as the thought and effort that is put into it. Enterprise Process Maps alone cannot change an organization, but they serve more purposes than initially meet the eye, and therefore must be designed in a way that enables a BPM mindset, business process understanding and business transformation efforts. Every Enterprise Process Map will and should be different when looking across organizations. Its design will be driven by company strategy, a level of customer focus, and functional versus end-to-end orientations. This high-level description of the considerations of the Enterprise Process Maps is not a prescriptive "how to" guide. However, a company attempting to create one may not have the practical BPM experience to truly explore its options or impacts to the coming work of business process transformation. The biggest takeaway is that process modeling, at all levels, is a science and an art, and art is open to interpretation. It is critical that the modeler of the highest level of process mapping be a cognoscente of the message he is delivering and the factors at hand. Without sufficient focus on the design of the Enterprise Process Map, an entire BPM effort may suffer. For additional information please check: Oracle Business Process Management.

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  • C#/.NET Fundamentals: Choosing the Right Collection Class

    - by James Michael Hare
    The .NET Base Class Library (BCL) has a wide array of collection classes at your disposal which make it easy to manage collections of objects. While it's great to have so many classes available, it can be daunting to choose the right collection to use for any given situation. As hard as it may be, choosing the right collection can be absolutely key to the performance and maintainability of your application! This post will look at breaking down any confusion between each collection and the situations in which they excel. We will be spending most of our time looking at the System.Collections.Generic namespace, which is the recommended set of collections. The Generic Collections: System.Collections.Generic namespace The generic collections were introduced in .NET 2.0 in the System.Collections.Generic namespace. This is the main body of collections you should tend to focus on first, as they will tend to suit 99% of your needs right up front. It is important to note that the generic collections are unsynchronized. This decision was made for performance reasons because depending on how you are using the collections its completely possible that synchronization may not be required or may be needed on a higher level than simple method-level synchronization. Furthermore, concurrent read access (all writes done at beginning and never again) is always safe, but for concurrent mixed access you should either synchronize the collection or use one of the concurrent collections. So let's look at each of the collections in turn and its various pros and cons, at the end we'll summarize with a table to help make it easier to compare and contrast the different collections. The Associative Collection Classes Associative collections store a value in the collection by providing a key that is used to add/remove/lookup the item. Hence, the container associates the value with the key. These collections are most useful when you need to lookup/manipulate a collection using a key value. For example, if you wanted to look up an order in a collection of orders by an order id, you might have an associative collection where they key is the order id and the value is the order. The Dictionary<TKey,TVale> is probably the most used associative container class. The Dictionary<TKey,TValue> is the fastest class for associative lookups/inserts/deletes because it uses a hash table under the covers. Because the keys are hashed, the key type should correctly implement GetHashCode() and Equals() appropriately or you should provide an external IEqualityComparer to the dictionary on construction. The insert/delete/lookup time of items in the dictionary is amortized constant time - O(1) - which means no matter how big the dictionary gets, the time it takes to find something remains relatively constant. This is highly desirable for high-speed lookups. The only downside is that the dictionary, by nature of using a hash table, is unordered, so you cannot easily traverse the items in a Dictionary in order. The SortedDictionary<TKey,TValue> is similar to the Dictionary<TKey,TValue> in usage but very different in implementation. The SortedDictionary<TKey,TValye> uses a binary tree under the covers to maintain the items in order by the key. As a consequence of sorting, the type used for the key must correctly implement IComparable<TKey> so that the keys can be correctly sorted. The sorted dictionary trades a little bit of lookup time for the ability to maintain the items in order, thus insert/delete/lookup times in a sorted dictionary are logarithmic - O(log n). Generally speaking, with logarithmic time, you can double the size of the collection and it only has to perform one extra comparison to find the item. Use the SortedDictionary<TKey,TValue> when you want fast lookups but also want to be able to maintain the collection in order by the key. The SortedList<TKey,TValue> is the other ordered associative container class in the generic containers. Once again SortedList<TKey,TValue>, like SortedDictionary<TKey,TValue>, uses a key to sort key-value pairs. Unlike SortedDictionary, however, items in a SortedList are stored as an ordered array of items. This means that insertions and deletions are linear - O(n) - because deleting or adding an item may involve shifting all items up or down in the list. Lookup time, however is O(log n) because the SortedList can use a binary search to find any item in the list by its key. So why would you ever want to do this? Well, the answer is that if you are going to load the SortedList up-front, the insertions will be slower, but because array indexing is faster than following object links, lookups are marginally faster than a SortedDictionary. Once again I'd use this in situations where you want fast lookups and want to maintain the collection in order by the key, and where insertions and deletions are rare. The Non-Associative Containers The other container classes are non-associative. They don't use keys to manipulate the collection but rely on the object itself being stored or some other means (such as index) to manipulate the collection. The List<T> is a basic contiguous storage container. Some people may call this a vector or dynamic array. Essentially it is an array of items that grow once its current capacity is exceeded. Because the items are stored contiguously as an array, you can access items in the List<T> by index very quickly. However inserting and removing in the beginning or middle of the List<T> are very costly because you must shift all the items up or down as you delete or insert respectively. However, adding and removing at the end of a List<T> is an amortized constant operation - O(1). Typically List<T> is the standard go-to collection when you don't have any other constraints, and typically we favor a List<T> even over arrays unless we are sure the size will remain absolutely fixed. The LinkedList<T> is a basic implementation of a doubly-linked list. This means that you can add or remove items in the middle of a linked list very quickly (because there's no items to move up or down in contiguous memory), but you also lose the ability to index items by position quickly. Most of the time we tend to favor List<T> over LinkedList<T> unless you are doing a lot of adding and removing from the collection, in which case a LinkedList<T> may make more sense. The HashSet<T> is an unordered collection of unique items. This means that the collection cannot have duplicates and no order is maintained. Logically, this is very similar to having a Dictionary<TKey,TValue> where the TKey and TValue both refer to the same object. This collection is very useful for maintaining a collection of items you wish to check membership against. For example, if you receive an order for a given vendor code, you may want to check to make sure the vendor code belongs to the set of vendor codes you handle. In these cases a HashSet<T> is useful for super-quick lookups where order is not important. Once again, like in Dictionary, the type T should have a valid implementation of GetHashCode() and Equals(), or you should provide an appropriate IEqualityComparer<T> to the HashSet<T> on construction. The SortedSet<T> is to HashSet<T> what the SortedDictionary<TKey,TValue> is to Dictionary<TKey,TValue>. That is, the SortedSet<T> is a binary tree where the key and value are the same object. This once again means that adding/removing/lookups are logarithmic - O(log n) - but you gain the ability to iterate over the items in order. For this collection to be effective, type T must implement IComparable<T> or you need to supply an external IComparer<T>. Finally, the Stack<T> and Queue<T> are two very specific collections that allow you to handle a sequential collection of objects in very specific ways. The Stack<T> is a last-in-first-out (LIFO) container where items are added and removed from the top of the stack. Typically this is useful in situations where you want to stack actions and then be able to undo those actions in reverse order as needed. The Queue<T> on the other hand is a first-in-first-out container which adds items at the end of the queue and removes items from the front. This is useful for situations where you need to process items in the order in which they came, such as a print spooler or waiting lines. So that's the basic collections. Let's summarize what we've learned in a quick reference table.  Collection Ordered? Contiguous Storage? Direct Access? Lookup Efficiency Manipulate Efficiency Notes Dictionary No Yes Via Key Key: O(1) O(1) Best for high performance lookups. SortedDictionary Yes No Via Key Key: O(log n) O(log n) Compromise of Dictionary speed and ordering, uses binary search tree. SortedList Yes Yes Via Key Key: O(log n) O(n) Very similar to SortedDictionary, except tree is implemented in an array, so has faster lookup on preloaded data, but slower loads. List No Yes Via Index Index: O(1) Value: O(n) O(n) Best for smaller lists where direct access required and no ordering. LinkedList No No No Value: O(n) O(1) Best for lists where inserting/deleting in middle is common and no direct access required. HashSet No Yes Via Key Key: O(1) O(1) Unique unordered collection, like a Dictionary except key and value are same object. SortedSet Yes No Via Key Key: O(log n) O(log n) Unique ordered collection, like SortedDictionary except key and value are same object. Stack No Yes Only Top Top: O(1) O(1)* Essentially same as List<T> except only process as LIFO Queue No Yes Only Front Front: O(1) O(1) Essentially same as List<T> except only process as FIFO   The Original Collections: System.Collections namespace The original collection classes are largely considered deprecated by developers and by Microsoft itself. In fact they indicate that for the most part you should always favor the generic or concurrent collections, and only use the original collections when you are dealing with legacy .NET code. Because these collections are out of vogue, let's just briefly mention the original collection and their generic equivalents: ArrayList A dynamic, contiguous collection of objects. Favor the generic collection List<T> instead. Hashtable Associative, unordered collection of key-value pairs of objects. Favor the generic collection Dictionary<TKey,TValue> instead. Queue First-in-first-out (FIFO) collection of objects. Favor the generic collection Queue<T> instead. SortedList Associative, ordered collection of key-value pairs of objects. Favor the generic collection SortedList<T> instead. Stack Last-in-first-out (LIFO) collection of objects. Favor the generic collection Stack<T> instead. In general, the older collections are non-type-safe and in some cases less performant than their generic counterparts. Once again, the only reason you should fall back on these older collections is for backward compatibility with legacy code and libraries only. The Concurrent Collections: System.Collections.Concurrent namespace The concurrent collections are new as of .NET 4.0 and are included in the System.Collections.Concurrent namespace. These collections are optimized for use in situations where multi-threaded read and write access of a collection is desired. The concurrent queue, stack, and dictionary work much as you'd expect. The bag and blocking collection are more unique. Below is the summary of each with a link to a blog post I did on each of them. ConcurrentQueue Thread-safe version of a queue (FIFO). For more information see: C#/.NET Little Wonders: The ConcurrentStack and ConcurrentQueue ConcurrentStack Thread-safe version of a stack (LIFO). For more information see: C#/.NET Little Wonders: The ConcurrentStack and ConcurrentQueue ConcurrentBag Thread-safe unordered collection of objects. Optimized for situations where a thread may be bother reader and writer. For more information see: C#/.NET Little Wonders: The ConcurrentBag and BlockingCollection ConcurrentDictionary Thread-safe version of a dictionary. Optimized for multiple readers (allows multiple readers under same lock). For more information see C#/.NET Little Wonders: The ConcurrentDictionary BlockingCollection Wrapper collection that implement producers & consumers paradigm. Readers can block until items are available to read. Writers can block until space is available to write (if bounded). For more information see C#/.NET Little Wonders: The ConcurrentBag and BlockingCollection Summary The .NET BCL has lots of collections built in to help you store and manipulate collections of data. Understanding how these collections work and knowing in which situations each container is best is one of the key skills necessary to build more performant code. Choosing the wrong collection for the job can make your code much slower or even harder to maintain if you choose one that doesn’t perform as well or otherwise doesn’t exactly fit the situation. Remember to avoid the original collections and stick with the generic collections.  If you need concurrent access, you can use the generic collections if the data is read-only, or consider the concurrent collections for mixed-access if you are running on .NET 4.0 or higher.   Tweet Technorati Tags: C#,.NET,Collecitons,Generic,Concurrent,Dictionary,List,Stack,Queue,SortedList,SortedDictionary,HashSet,SortedSet

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  • Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

    - by raul.goycoolea
    Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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  • Another Marketing Conference, part one – the best morning sessions.

    - by Roger Hart
    Yesterday I went to Another Marketing Conference. I honestly can’t tell if the title is just tipping over into smug, but in the balance of things that doesn’t matter, because it was a good conference. There was an enjoyable blend of theoretical and practical, and enough inter-disciplinary spread to keep my inner dilettante grinning from ear to ear. Sure, there was a bumpy bit in the middle, with two back-to-back sales pitches and a rather thin overview of the state of the web. But the signal:noise ratio at AMC2012 was impressively high. Here’s the first part of my write-up of the sessions. It’s a bit of a mammoth. It’s also a bit of a mash-up of what was said and what I thought about it. I’ll add links to the videos and slides from the sessions as they become available. Although it was in the morning session, I’ve not included Vanessa Northam’s session on the power of internal comms to build brand ambassadors. It’ll be in the next roundup, as this is already pushing 2.5k words. First, the important stuff. I was keeping a tally, and nobody said “synergy” or “leverage”. I did, however, hear the term “marketeers” six times. Shame on you – you know who you are. 1 – Branding in a post-digital world, Graham Hales This initially looked like being a sales presentation for Interbrand, but Graham pulled it out of the bag a few minutes in. He introduced a model for brand management that was essentially Plan >> Do >> Check >> Act, with Do and Check rolled up together, and went on to stress that this looks like on overall business management model for a reason. Brand has to be part of your overall business strategy and metrics if you’re going to care about it at all. This was the first iteration of what proved to be one of the event’s emergent themes: do it throughout the stack or don’t bother. Graham went on to remind us that brands, in so far as they are owned at all, are owned by and co-created with our customers. Advertising can offer a message to customers, but they provide the expression of a brand. This was a preface to talking about an increasingly chaotic marketplace, with increasingly hard-to-manage purchase processes. Services like Amazon reviews and TripAdvisor (four presenters would make this point) saturate customers with information, and give them a kind of vigilante power to comment on and define brands. Consequentially, they experience a number of “moments of deflection” in our sales funnels. Our control is lessened, and failure to engage can negatively-impact buying decisions increasingly poorly. The clearest example given was the failure of NatWest’s “caring bank” campaign, where staff in branches, customer support, and online presences didn’t align. A discontinuity of experience basically made the campaign worthless, and disgruntled customers talked about it loudly on social media. This in turn presented an opportunity to engage and show caring, but that wasn’t taken. What I took away was that brand (co)creation is ongoing and needs monitoring and metrics. But reciprocally, given you get what you measure, strategy and metrics must include brand if any kind of branding is to work at all. Campaigns and messages must permeate product and service design. What that doesn’t mean (and Graham didn’t say it did) is putting Marketing at the top of the pyramid, and having them bawl demands at Product Management, Support, and Development like an entitled toddler. It’s going to have to be collaborative, and session 6 on internal comms handled this really well. The main thing missing here was substantiating data, and the main question I found myself chewing on was: if we’re building brands collaboratively and in the open, what about the cultural politics of trolling? 2 – Challenging our core beliefs about human behaviour, Mark Earls This was definitely the best show of the day. It was also some of the best content. Mark talked us through nudging, behavioural economics, and some key misconceptions around decision making. Basically, people aren’t rational, they’re petty, reactive, emotional sacks of meat, and they’ll go where they’re led. Comforting stuff. Examples given were the spread of the London Riots and the “discovery” of the mountains of Kong, and the popularity of Susan Boyle, which, in turn made me think about Per Mollerup’s concept of “social wayshowing”. Mark boiled his thoughts down into four key points which I completely failed to write down word for word: People do, then think – Changing minds to change behaviour doesn’t work. Post-rationalization rules the day. See also: mere exposure effects. Spock < Kirk - Emotional/intuitive comes first, then we rationalize impulses. The non-thinking, emotive, reactive processes run much faster than the deliberative ones. People are not really rational decision makers, so  intervening with information may not be appropriate. Maximisers or satisficers? – Related to the last point. People do not consistently, rationally, maximise. When faced with an abundance of choice, they prefer to satisfice than evaluate, and will often follow social leads rather than think. Things tend to converge – Behaviour trends to a consensus normal. When faced with choices people overwhelmingly just do what they see others doing. Humans are extraordinarily good at mirroring behaviours and receiving influence. People “outsource the cognitive load” of choices to the crowd. Mark’s headline quote was probably “the real influence happens at the table next to you”. Reference examples, word of mouth, and social influence are tremendously important, and so talking about product experiences may be more important than talking about products. This reminded me of Kathy Sierra’s “creating bad-ass users” concept of designing to make people more awesome rather than products they like. If we can expose user-awesome, and make sharing easy, we can normalise the behaviours we want. If we normalize the behaviours we want, people should make and post-rationalize the buying decisions we want.  Where we need to be: “A bigger boy made me do it” Where we are: “a wizard did it and ran away” However, it’s worth bearing in mind that some purchasing decisions are personal and informed rather than social and reactive. There’s a quadrant diagram, in fact. What was really interesting, though, towards the end of the talk, was some advice for working out how social your products might be. The standard technology adoption lifecycle graph is essentially about social product diffusion. So this idea isn’t really new. Geoffrey Moore’s “chasm” idea may not strictly apply. However, his concepts of beachheads and reference segments are exactly what is required to normalize and thus enable purchase decisions (behaviour change). The final thing is that in only very few categories does a better product actually affect purchase decision. Where the choice is personal and informed, this is true. But where it’s personal and impulsive, or in any way social, “better” is trumped by popularity, endorsement, or “point of sale salience”. UX, UCD, and e-commerce know this to be true. A better (and easier) experience will always beat “more features”. Easy to use, and easy to observe being used will beat “what the user says they want”. This made me think about the astounding stickiness of rational fallacies, “common sense” and the pathological willful simplifications of the media. Rational fallacies seem like they’re basically the heuristics we use for post-rationalization. If I were profoundly grimy and cynical, I’d suggest deploying a boat-load in our messaging, to see if they’re really as sticky and appealing as they look. 4 – Changing behaviour through communication, Stephen Donajgrodzki This was a fantastic follow up to Mark’s session. Stephen basically talked us through some tactics used in public information/health comms that implement the kind of behavioural theory Mark introduced. The session was largely about how to get people to do (good) things they’re predisposed not to do, and how communication can (and can’t) make positive interventions. A couple of things stood out, in particular “implementation intentions” and how they can be linked to goals. For example, in order to get people to check and test their smoke alarms (a goal intention, rarely actualized  an information campaign will attempt to link this activity to the clocks going back or forward (a strong implementation intention, well-actualized). The talk reinforced the idea that making behaviour changes easy and visible normalizes them and makes them more likely to succeed. To do this, they have to be embodied throughout a product and service cycle. Experiential disconnects undermine the normalization. So campaigns, products, and customer interactions must be aligned. This is underscored by the second section of the presentation, which talked about interventions and pre-conditions for change. Taking the examples of drug addiction and stopping smoking, Stephen showed us a framework for attempting (and succeeding or failing in) behaviour change. He noted that when the change is something people fundamentally want to do, and that is easy, this gets a to simpler. Coordinated, easily-observed environmental pressures create preconditions for change and build motivation. (price, pub smoking ban, ad campaigns, friend quitting, declining social acceptability) A triggering even leads to a change attempt. (getting a cold and panicking about how bad the cough is) Interventions can be made to enable an attempt (NHS services, public information, nicotine patches) If it succeeds – yay. If it fails, there’s strong negative enforcement. Triggering events seem largely personal, but messaging can intervene in the creation of preconditions and in supporting decisions. Stephen talked more about systems of thinking and “bounded rationality”. The idea being that to enable change you need to break through “automatic” thinking into “reflective” thinking. Disruption and emotion are great tools for this, but that is only the start of the process. It occurs to me that a great deal of market research is focused on determining triggers rather than analysing necessary preconditions. Although they are presumably related. The final section talked about setting goals. Marketing goals are often seen as deriving directly from business goals. However, marketing may be unable to deliver on these directly where decision and behaviour-change processes are involved. In those cases, marketing and communication goals should be to create preconditions. They should also consider priming and norms. Content marketing and brand awareness are good first steps here, as brands can be heuristics in decision making for choice-saturated consumers, or those seeking education. 5 – The power of engaged communities and how to build them, Harriet Minter (the Guardian) The meat of this was that you need to let communities define and establish themselves, and be quick to react to their needs. Harriet had been in charge of building the Guardian’s community sites, and learned a lot about how they come together, stabilize  grow, and react. Crucially, they can’t be about sales or push messaging. A community is not just an audience. It’s essential to start with what this particular segment or tribe are interested in, then what they want to hear. Eventually you can consider – in light of this – what they might want to buy, but you can’t start with the product. A community won’t cohere around one you’re pushing. Her tips for community building were (again, sorry, not verbatim): Set goals Have some targets. Community building sounds vague and fluffy, but you can have (and adjust) concrete goals. Think like a start-up This is the “lean” stuff. Try things, fail quickly, respond. Don’t restrict platforms Let the audience choose them, and be aware of their differences. For example, LinkedIn is very different to Twitter. Track your stats Related to the first point. Keeping an eye on the numbers lets you respond. They should be qualified, however. If you want a community of enterprise decision makers, headcount alone may be a bad metric – have you got CIOs, or just people who want to get jobs by mingling with CIOs? Build brand advocates Do things to involve people and make them awesome, and they’ll cheer-lead for you. The last part really got my attention. Little bits of drive-by kindness go a long way. But more than that, genuinely helping people turns them into powerful advocates. Harriet gave an example of the Guardian engaging with an aspiring journalist on its Q&A forums. Through a series of serendipitous encounters he became a BBC producer, and now enthusiastically speaks up for the Guardian community sites. Cultivating many small, authentic, influential voices may have a better pay-off than schmoozing the big guys. This could be particularly important in the context of Mark and Stephen’s models of social, endorsement-led, and example-led decision making. There’s a lot here I haven’t covered, and it may be worth some follow-up on community building. Thoughts I was quite sceptical of nudge theory and behavioural economics. First off it sounds too good to be true, and second it sounds too sinister to permit. But I haven’t done the background reading. So I’m going to, and if it seems to hold real water, and if it’s possible to do it ethically (Stephen’s presentations suggests it may be) then it’s probably worth exploring. The message seemed to be: change what people do, and they’ll work out why afterwards. Moreover, the people around them will do it too. Make the things you want them to do extraordinarily easy and very, very visible. Normalize and support the decisions you want them to make, and they’ll make them. In practice this means not talking about the thing, but showing the user-awesome. Glib? Perhaps. But it feels worth considering. Also, if I ever run a marketing conference, I’m going to ban speakers from using examples from Apple. Quite apart from not being consistently generalizable, it’s becoming an irritating cliché.

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  • MSMQ messages using HTTP just won't get delivered

    - by John Breakwell
    I'm starting off the blog with a discussion of an unusual problem that has hit a couple of my customers this month. It's not a problem you'd expect to bump into and the solution is potentially painful. Scenario You want to make use of the HTTP protocol to send MSMQ messages from one machine to another. You have installed HTTP support for MSMQ and have addressed your messages correctly but they will not leave the outgoing queue. There is no configuration for HTTP support - setup has already done all that for you (although you may want to check the most recent "Installation of the MSMQ HTTP Support Subcomponent" section of MSMQINST.LOG to see if anything DID go wrong) - so you can't tweak anything. Restarting services and servers makes no difference - the messages just will not get delivered. The problem is documented and resolved by Knowledgebase article 916699 "The message may not be delivered when you use the HTTP protocol to send a message to a server that is running Message Queuing 3.0". It is unlikely that you would be able to resolve the problem without the assistance of PSS because there are no messages that can be seen to assist you and only access to the source code exposes the root cause. As this communication is over HTTP, the IIS logs would be a good place to start. POST entries are logged which show that connectivity is working and message delivery is being attempted: #Software: Microsoft Internet Information Services 6.0 #Version: 1.0 #Date: 2006-09-12 12:11:29 #Fields: date time s-sitename s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status 2006-09-12 12:12:12 W3SVC1 10.1.17.219 POST /msmq/private$/test - 80 - 10.2.200.3 - 200 0 0 If you capture the traffic with Network Monitor you can see the POST being sent to the server but you also see a response being returned to the client: HTTP: Response to Client; HTTP/1.1; Status Code = 500 - Internal Server Error "Internal Server Error" means we can probably stop looking at IIS and instead focus on the Message Queuing ISAPI extension (Mqise.dll). MSMQ 3.0 (Windows XP and Windows Server 2003) comes with error logging enabled by default but the log files are in binary format - MSMQ 2.0 generated logging in plain text. The symbolic information needed for formatting the files is not currently publicly available so log files have to be sent in to Microsoft PSS.  Although this does mean raising a support case, formatting the log files to text and returning them to the customer shouldn't take long. Obviously the engineer analyses them for you - I just want to point out that you can see the logging output in text format if you want it. The important entries in the log for this problem are: [7]b48.928 09/12/2006-13:20:44.552 [mqise GetNetBiosNameFromIPAddr] ERROR:Failed to get the NetBios name from the DNS name, error = 0xea [7]b48.928 09/12/2006-13:20:44.552 [mqise RPCToServer] ERROR:RPC call R_ProcessHTTPRequest failed, error code = 1702(RPC_S_INVALID_BINDING) which allow a Microsoft escalation engineer to check the MQISE source code to see what is going wrong. This problem according to the article occurs when the extension tries to bind to the local MSMQ service after the extension receives a POST request that contains an MSMQ message. MSMQ resolves the server name by using the DNS host name but the extension cannot bind to the service because the buffer that MSMQ uses to resolve the server name is too small - server names that are exactly 15 characters long will not fit. RPC exception 0x6a6 (RPC_S_INVALID_BINDING) occurs in the W3wp.exe process but the exception is handled and so you do not receive an error message. The workaround is to rename the MSMQ server to something less than 15 characters. If the problem has only just been noticed in a production environment - an application may have been modified to get through a newly-implemented firewall, for example - then renaming is going to be an issue. Other applications may need to be reinstalled or modified if server names are hard-coded or stored in the registry. The renaming may also break a company naming convention where the name is built up from something like location+department+number. If you want to learn more about MSMQ logging then check out Chapter 15 of the MSMQ FAQ. In fact, even if you DON'T want to learn anything about MSMQ logging you should read the FAQ anyway as there is a huge amount of useful information on known issues and the like.

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  • Automating XNA Performance Testing?

    - by Grofit
    I was wondering what peoples approaches or thoughts were on automating performance testing in XNA. Currently I am looking at only working in 2d, but that poses many areas where performance can be improved with different implementations. An example would be if you had 2 different implementations of spatial partitioning, one may be faster than another but without doing some actual performance testing you wouldn't be able to tell which one for sure (unless you saw the code was blatantly slow in certain parts). You could write a unit test which for a given time frame kept adding/updating/removing entities for both implementations and see how many were made in each timeframe and the higher one would be the faster one (in this given example). Another higher level example would be if you wanted to see how many entities you can have on the screen roughly without going beneath 60fps. The problem with this is to automate it you would need to use the hidden form trick or some other thing to kick off a mock game and purely test which parts you care about and disable everything else. I know that this isnt a simple affair really as even if you can automate the tests, really it is up to a human to interpret if the results are performant enough, but as part of a build step you could have it run these tests and publish the results somewhere for comparison. This way if you go from version 1.1 to 1.2 but have changed a few underlying algorithms you may notice that generally the performance score would have gone up, meaning you have improved your overall performance of the application, and then from 1.2 to 1.3 you may notice that you have then dropped overall performance a bit. So has anyone automated this sort of thing in their projects, and if so how do you measure your performance comparisons at a high level and what frameworks do you use to test? As providing you have written your code so its testable/mockable for most parts you can just use your tests as a mechanism for getting some performance results... === Edit === Just for clarity, I am more interested in the best way to make use of automated tests within XNA to track your performance, not play testing or guessing by manually running your game on a machine. This is completely different to seeing if your game is playable on X hardware, it is more about tracking the change in performance as your game engine/framework changes. As mentioned in one of the comments you could easily test "how many nodes can I insert/remove/update within QuadTreeA within 2 seconds", but you have to physically look at these results every time to see if it has changed, which may be fine and is still better than just relying on playing it to see if you notice any difference between version. However if you were to put an Assert in to notify you of a fail if it goes lower than lets say 5000 in 2 seconds you have a brittle test as it is then contextual to the hardware, not just the implementation. Although that being said these sort of automated tests are only really any use if you are running your tests as some sort of build pipeline i.e: Checkout - Run Unit Tests - Run Integration Tests - Run Performance Tests - Package So then you can easily compare the stats from one build to another on the CI server as a report of some sort, and again this may not mean much to anyone if you are not used to Continuous Integration. The main crux of this question is to see how people manage this between builds and how they find it best to report upon. As I said it can be subjective but as knowledge will be gained from the answers it seems a worthwhile question.

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  • Making a Job Change That's Easy Why Not Try a Career Change

    - by david.talamelli
    A few nights ago I received a comment on one of our blog posts that reminded me of a statistic that I heard a while back. The statistic reflected the change in our views towards work and showed how while people in past generations would stay in one role for their working career - now with so much choice people not only change jobs often but also change careers 4-5 times in their working life. To differentiate between a job change and a career change: when I say job change this could be an IT Sales person moving from one IT Sales role to another IT Sales role. A Career change for example would be that same IT Sales person moving from IT Sales to something outside the scope of their industry - maybe to something like an Engineer or Scuba Dive Instructor. The reason for Career changes can be as varied as the people who make them. Someone's motivation could be to pursue a passion or maybe there is a change in their personal circumstances forcing the change or it could be any other number of reasons. I think it takes courage to make a Career change - it can be easy to stay in your comfort zone and do what you know, but to really push yourself sometimes you need to try something new, it is a matter of making that career transition as smooth as possible for yourself. The comment that was posted is here below (thanks Dean for the kind words they are appreciated). Hi David, I just wanted to let you know that I work for a company called Milestone Search in Melbourne, Victoria Australia. (www.mstone.com.au) We subscribe to your feed on a daily basis and find your blogs both interesting and insightful. Not to mention extremely entertaining. I wonder if you have missed out on getting in journalism as this seems to be something you'd be great at ?: ) Anyways back to my point about changing careers. This could be anything from going from I.T. to Journalism, Engineering to Teaching or any combination of career you can think of. I don't think there ever has been a time where we have had so many opportunities to do so many different things in our working life. While this idea sounds great in theory, putting it into practice would be much harder to do I think. First, in an increasingly competitive job market, employers tend to look for specialists in their field. You may want to make a change but your options may be limited by the number of employers willing to take a chance on someone new to an industry that will likely require a significant investment in time to get brought up to speed. Also, using myself as an example if I was given the opportunity to move into Journalism/Communication/Marketing career from my career as an IT Recruiter - realistically I would have to take a significant pay cut to make this change as my current salary reflects the expertise I have in my current career. I would not immediately be up to speed moving into a new career and would not be able to justify a similar salary. Yes there are transferable skills in any career change, but even though you may have transferable skills you must realise that you will also have a large amount of learning to do which would take time. These are two initial hurdles that I immediately think of, there may be more but nothing is insurmountable. If you work out what you want to do with your working career whatever that may be, you then need to just need to work out the steps to get to your end goal. This is where utilising the power of your networks and using Social Media can come in handy. If you are interested in working somewhere why not proactively take the opportunity to research the industry or company - find out who it is you need to speak to and get in touch with them. We spend so much time working, we should enjoy the work we do and not be afraid to try new things. Waiting for your dream job to fall into your lap or be handed to you on a silver platter is not likely going to happen, so if there is something you do want to do, work out a plan to make it happen and chase after it. This article was originally posted on David Talamelli's Blog - David's Journal on Tap

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  • Your Job Search Should be More Than Just a New Year's Resolution

    - by david.talamelli
    I love the beginning of a new year, it is a great chance to refocus and either re-evaluate goals you are working to or even set new ones. I don't have any statistics to measure this but I am sure that one of the more popular new year's resolutions in the general workforce is to either get a new job or work to further develop one's career. I think this is a good idea, in today's competitive work force people should have a plan of what they want to do, what role they are after and how to get there. One common mistake I think many people make though is that a career plan shouldn't be a once a year thought. When people finish with the holiday season with their new year's resolution to find a new job fresh in their mind, you can see the enthusiasm and motivation a person has to make something happen. Emails are sent, calls are made, applications are made, networking is happening, etc..... Finding the right role that you are after however can be difficult, while it would be great if that dream role was available just at the time you happened to be looking for it - in reality this is not always the case. Job Seekers need to keep reminding themselves that while sometimes that dream job they are after is available at the same time they are looking, that also a Job search can be a difficult and long process. Many people who set out with the best of intentions in January to find a new job can soon lose interest in a job search if they do not immediately find a role. Just like the Christmas decorations are put away and the photos from New Year's are stored away - a Job Seeker's motivation may slowly decrease until that person finds themselves 12 months later in the same situation in same role and looking for that new opportunity again. Rather than just "going for it" and looking for a role in the month of January, a person's job search or career plan should be an ongoing activity and thought process that is constantly updated and evaluated over the course of the year. It can be hard to stay motivated over an extended period of time, especially when you are newly motivated and ready for that new role and the results are not immediate. Rather than letting your job search fall down the priority list and into the "too hard basket" a few ideas that may keep your enthusiasm fresh Update your resume every 6 months, even if you are not looking for a job - it is easy to forget what you have accomplished if you don't keep your details updated. Also it is good to be prepared and have a resume ready to go in case you do get an unexpected phone call for that 'dream job' you have been hoping for. Work out what you want out of your next role before you begin your job search - rather than aimlessly searching job ads or talking to people - think of the organisations or type of role you would like before you search. If you know what you are looking for it will be much easier to work out how to get there than if you do not know what you want. Don't expect immediate results once you decide to look for another job, things don't always fall into place. Timing and delivery can be important pieces of being selected for a role, companies don't hire every role in January. Have an open mind - people you meet or talk to may not result in immediate results for your job search but every connection may help you get a bit closer to what you are after . These actions will not guarantee a positive result, but in today's competitive work force every little of extra preparation and planning helps. All the best for 2011 and I hope your career plan whatever it may be is a success.

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  • Building Extensions Using E-Business Suite SDK for Java

    - by Sara Woodhull
    We’ve just released Version 2.0.1 of Oracle E-Business Suite SDK for Java.  This new version has several great enhancements added after I wrote about the first version of the SDK in 2010.  In addition to the AppsDataSource and Java Authentication and Authorization Service (JAAS) features that are in the first version, the Oracle E-Business Suite SDK for Java now provides: Session management APIs, so you can share session information with Oracle E-Business Suite Setup script for UNIX/Linux for AppsDataSource and JAAS on Oracle WebLogic Server APIs for Message Dictionary, User Profiles, and NLS Javadoc for the APIs (included with the patch) Enhanced documentation included with Note 974949.1 These features can be used with either Release 11i or Release 12.  References AppsDataSource, Java Authentication and Authorization Service, and Utilities for Oracle E-Business Suite (Note 974949.1) FAQ for Integration of Oracle E-Business Suite and Oracle Application Development Framework (ADF) Applications (Doc ID 1296491.1) What's new in those references? Note 974949.1 is the place to look for the latest information as we come out with new versions of the SDK.  The patch number changes for each release.  Version 2.0.1 is contained in Patch 13882058, which is for both Release 11i and Release 12.  Note 974949.1 includes the following topics: Applying the latest patch Using Oracle E-Business Suite Data Sources Oracle E-Business Suite Implementation of Java Authentication and Authorization Service (JAAS) Utilities Error loggingSession management  Message Dictionary User profiles Navigation to External Applications Java EE Session Management Tutorial For those of you using the SDK with Oracle ADF, besides some Oracle ADF-specific documentation in Note 974949.1, we also updated the ADF Integration FAQ as well. EBS SDK for Java Use Cases The uses of the Oracle E-Business Suite SDK for Java fall into two general scenarios for integrating external applications with Oracle E-Business Suite: Application sharing a session with Oracle E-Business Suite Independent application (not shared session) With an independent application, the external application accesses Oracle E-Business  Suite data and server-side APIs, but it has a completely separate user interface. The external application may also launch pages from the Oracle E-Business Suite home page, but after the initial launch there is no further communication with the Oracle E-Business Suite user interface. Shared session integration means that the external application uses an Oracle E-Business Suite session (ICX session), shares session context information with Oracle E-Business Suite, and accesses Oracle E-Business Suite data. The external application may also launch pages from the Oracle E-Business Suite home page, or regions or pages from the external application may be embedded as regions within Oracle Application Framework pages. Both shared session applications and independent applications use the AppsDataSource feature of the Oracle E-Business Suite SDK for Java. Independent applications may also use the Java Authentication and Authorization (JAAS) and logging features of the SDK. Applications that are sharing the Oracle E-Business Suite session use the session management feature (instead of the JAAS feature), and they may also use the logging, profiles, and Message Dictionary features of the SDK.  The session management APIs allow you to create, retrieve, validate and cancel an Oracle E-Business Suite session (ICX session) from your external application.  Session information and context can travel back and forth between Oracle E-Business Suite and your application, allowing you to share session context information across applications. Note: Generally you would use the Java Authentication and Authorization (JAAS) feature of the SDK or the session management feature, but not both together. Send us your feedback Since the Oracle E-Business Suite SDK for Java is still pretty new, we’d like to know about who is using it and what you are trying to do with it.  We’d like to get this type of information: customer name and brief use case configuration and technologies (Oracle WebLogic Server or OC4J, plain Java, ADF, SOA Suite, and so on) project status (proof of concept, development, production) any other feedback you have about the SDK You can send me your feedback directly at Sara dot Woodhull at Oracle dot com, or you can leave it in the comments below.  Please keep in mind that we cannot answer support questions, so if you are having specific issues, please log a service request with Oracle Support. Happy coding! Related Articles New Whitepaper: Extending E-Business Suite 12.1.3 using Oracle Application Express To Customize or Not to Customize? New Whitepaper: Upgrading your Customizations to Oracle E-Business Suite Release 12 ATG Live Webcast: Upgrading your EBS 11i Customizations to Release 12

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  • Threading Overview

    - by ACShorten
    One of the major features of the batch framework is the ability to support multi-threading. The multi-threading support allows a site to increase throughput on an individual batch job by splitting the total workload across multiple individual threads. This means each thread has fine level control over a segment of the total data volume at any time. The idea behind the threading is based upon the notion that "many hands make light work". Each thread takes a segment of data in parallel and operates on that smaller set. The object identifier allocation algorithm built into the product randomly assigns keys to help ensure an even distribution of the numbers of records across the threads and to minimize resource and lock contention. The best way to visualize the concept of threading is to use a "pie" analogy. Imagine the total workset for a batch job is a "pie". If you split that pie into equal sized segments, each segment would represent an individual thread. The concept of threading has advantages and disadvantages: Smaller elapsed runtimes - Jobs that are multi-threaded finish earlier than jobs that are single threaded. With smaller amounts of work to do, jobs with threading will finish earlier. Note: The elapsed runtime of the threads is rarely proportional to the number of threads executed. Even though contention is minimized, some contention does exist for resources which can adversely affect runtime. Threads can be managed individually – Each thread can be started individually and can also be restarted individually in case of failure. If you need to rerun thread X then that is the only thread that needs to be resubmitted. Threading can be somewhat dynamic – The number of threads that are run on any instance can be varied as the thread number and thread limit are parameters passed to the job at runtime. They can also be configured using the configuration files outlined in this document and the relevant manuals.Note: Threading is not dynamic after the job has been submitted Failure risk due to data issues with threading is reduced – As mentioned earlier individual threads can be restarted in case of failure. This limits the risk to the total job if there is a data issue with a particular thread or a group of threads. Number of threads is not infinite – As with any resource there is a theoretical limit. While the thread limit can be up to 1000 threads, the number of threads you can physically execute will be limited by the CPU and IO resources available to the job at execution time. Theoretically with the objects identifiers evenly spread across the threads the elapsed runtime for the threads should all be the same. In other words, when executing in multiple threads theoretically all the threads should finish at the same time. Whilst this is possible, it is also possible that individual threads may take longer than other threads for the following reasons: Workloads within the threads are not always the same - Whilst each thread is operating on the roughly the same amounts of objects, the amount of processing for each object is not always the same. For example, an account may have a more complex rate which requires more processing or a meter has a complex amount of configuration to process. If a thread has a higher proportion of objects with complex processing it will take longer than a thread with simple processing. The amount of processing is dependent on the configuration of the individual data for the job. Data may be skewed – Even though the object identifier generation algorithm attempts to spread the object identifiers across threads there are some jobs that use additional factors to select records for processing. If any of those factors exhibit any data skew then certain threads may finish later. For example, if more accounts are allocated to a particular part of a schedule then threads in that schedule may finish later than other threads executed. Threading is important to the success of individual jobs. For more guidelines and techniques for optimizing threading refer to Multi-Threading Guidelines in the Batch Best Practices for Oracle Utilities Application Framework based products (Doc Id: 836362.1) whitepaper available from My Oracle Support

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  • Enterprise Integration: Can Companies Afford It?

    - by Ralph Wheaton
    Each year, my company holds a global sales conference where employees and partners from around the world some together to collaborate, share knowledge and ideas and learn about future plans.  As a member of the professional services division, several of us had been asked to make a presentation, an elevator pitch in 3 minutes or less that relates to a success we have worked on or directly relates to our tag (that is, our primary technology focus).  Mine happens to be Enterprise Integration as it relates Business Intelligence.  I found it rather difficult to present that pitch in a short amount of time and had to pare it down.  At any rate, in just a little over 3 minutes, this is the presentation I submitted.  Here is a link to the full presentation video in WMV format.   Many companies today subscribe to a buy versus build mentality in an attempt to drive down costs and improve time to implementation. Sometimes this makes sense, especially as it relates to specialized software or software that performs a small number of tasks extremely well. However, if not carefully considered or planned out, this oftentimes leads to multiple disparate systems with silos of data or multiple versions of the same data. For instance, client data (contact information, addresses, phone numbers, opportunities, sales) stored in your CRM system may not play well with Accounts Receivables. Employee data may be stored across multiple systems such as HR, Time Entry and Payroll. Other data (such as member data) may not originate internally, but be provided by multiple outside sources in multiple formats. And to top it all off, some data may have to be manually entered into multiple systems to keep it all synchronized. When left to grow out of control like this, overall performance is lacking, stability is questionable and maintenance is frequent and costly. Worse yet, in many cases, this topology, this hodgepodge of data creates a reporting nightmare. Decision makers are forced to try to put together pieces of the puzzle attempting to find the information they need, wading through multiple systems to find what they think is the single version of the truth. More often than not, they find they are missing pieces, pieces that may be crucial to growing the business rather than closing the business. across applications. Master data owners are defined to establish single sources of data (such as the CRM system owns client data). Other systems subscribe to the master data and changes are replicated to subscribers as they are made. This can be one way (no changes are allowed on the subscriber systems) or bi-directional. But at all times, the master data owner is current or up to date. And all data, whether internal or external, use the same processes and methods to move data from one place to another, leveraging the same validations, lookups and transformations enterprise wide, eliminating inconsistencies and siloed data. Once implemented, an enterprise integration solution improves performance and stability by reducing the number of moving parts and eliminating inconsistent data. Overall maintenance costs are mitigated by reducing touch points or the number of places that require modification when a business rule is changed or another data element is added. Most importantly, however, now decision makers can easily extract and piece together the information they need to grow their business, improve customer satisfaction and so on. So, in implementing an enterprise integration solution, companies can position themselves for the future, allowing for easy transition to data marts, data warehousing and, ultimately, business intelligence. Along this path, companies can achieve growth in size, intelligence and complexity. Truly, the question is not can companies afford to implement an enterprise integration solution, but can they afford not to.   Ralph Wheaton Microsoft Certified Technology Specialist Microsoft Certified Professional Developer Microsoft VTS-P BizTalk, .Net

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  • Normalisation and 'Anima notitia copia' (Soul of the Database)

    - by Phil Factor
    (A Guest Editorial for Simple-Talk) The other day, I was staring  at the sys.syslanguages  table in SQL Server with slightly-raised eyebrows . I’d just been reading Chris Date’s  interesting book ‘SQL and Relational Theory’. He’d made the point that you’re not necessarily doing relational database operations by using a SQL Database product.  The same general point was recently made by Dino Esposito about ASP.NET MVC.  The use of ASP.NET MVC doesn’t guarantee you a good application design: It merely makes it possible to test it. The way I’d describe the sentiment in both cases is ‘you can hit someone over the head with a frying-pan but you can’t call it cooking’. SQL enables you to create relational databases. However,  even if it smells bad, it is no crime to do hideously un-relational things with a SQL Database just so long as it’s necessary and you can tell the difference; not only that but also only if you’re aware of the risks and implications. Naturally, I’ve never knowingly created a database that Codd would have frowned at, but around the edges are interfaces and data feeds I’ve written  that have caused hissy fits amongst the Normalisation fundamentalists. Part of the problem for those who agonise about such things  is the misinterpretation of Atomicity.  An atomic value is one for which, in the strange virtual universe you are creating in your database, you don’t have any interest in any of its component parts.  If you aren’t interested in the electrons, neutrinos,  muons,  or  taus, then  an atom is ..er.. atomic. In the same way, if you are passed a JSON string or XML, and required to store it in a database, then all you need to do is to ask yourself, in your role as Anima notitia copia (Soul of the database) ‘have I any interest in the contents of this item of information?’.  If the answer is ‘No!’, or ‘nequequam! Then it is an atomic value, however complex it may be.  After all, you would never have the urge to store the pixels of images individually, under the misguided idea that these are the atomic values would you?  I would, of course,  ask the ‘Anima notitia copia’ rather than the application developers, since there may be more than one application, and the applications developers may be designing the application in the absence of full domain knowledge, (‘or by the seat of the pants’ as the technical term used to be). If, on the other hand, the answer is ‘sure, and we want to index the XML column’, then we may be in for some heavy XML-shredding sessions to get to store the ‘atomic’ values and ensure future harmony as the application develops. I went back to looking at the sys.syslanguages table. It has a months column with the months in a delimited list January,February,March,April,May,June,July,August,September,October,November,December This is an ordered list. Wicked? I seem to remember that this value, like shortmonths and days, is treated as a ‘thing’. It is merely passed off to an external  C++ routine in order to format a date in a particular language, and never accessed directly within the database. As far as the database is concerned, it is an atomic value.  There is more to normalisation than meets the eye.

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  • Help finding missing mumble-server dependencies

    - by Otoris
    I'm trying to install the mumble-server package using apt-get install mumble-server on Ubuntu 11.10 Server Edition on Rackspace Cloud. Problem is it can't find dependencies it should have found because they exist on launchpad.net? Dependencies message: Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: mumble-server : Depends: libavahi-compat-libdnssd1 (>= 0.6.16) but it is not installable Depends: libprotobuf7 but it is not installable Depends: libqt4-dbus (>= 4:4.5.3) but it is not installable Depends: libqt4-network (>= 4:4.5.3) but it is not installable Depends: libqt4-sql (>= 4:4.5.3) but it is not installable Depends: libqt4-xml (>= 4:4.5.3) but it is not installable Depends: libqtcore4 (>= 4:4.7.0~beta1) but it is not installable Depends: libqt4-sql-sqlite but it is not installable E: Unable to correct problems, you have held broken packages. Any ideas on if I might be missing sources? I've been googling around and haven't found anyone else in this situation or anyone else not able to install the aforementioned packages. Thanks for your time! sources.list: deb http://mirror.rackspace.com/ubuntu/ oneiric restricted deb-src http://mirror.rackspace.com/ubuntu/ oneiric restricted ## Major bug fix updates produced after the final release of the ## distribution. deb http://mirror.rackspace.com/ubuntu/ oneiric-updates restricted deb-src http://mirror.rackspace.com/ubuntu/ oneiric-updates restricted ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team. Also, please note that software in universe WILL NOT receive any ## review or updates from the Ubuntu security team. deb http://mirror.rackspace.com/ubuntu/ oneiric universe deb-src http://mirror.rackspace.com/ubuntu/ oneiric universe deb http://mirror.rackspace.com/ubuntu/ oneiric-updates universe deb-src http://mirror.rackspace.com/ubuntu/ oneiric-updates universe ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team, and may not be under a free licence. Please satisfy yourself as to ## your rights to use the software. Also, please note that software in ## multiverse WILL NOT receive any review or updates from the Ubuntu ## security team. deb http://mirror.rackspace.com/ubuntu/ oneiric multiverse deb-src http://mirror.rackspace.com/ubuntu/ oneiric multiverse deb http://mirror.rackspace.com/ubuntu/ oneiric-updates multiverse deb-src http://mirror.rackspace.com/ubuntu/ oneiric-updates multiverse ## Uncomment the following two lines to add software from the 'backports' ## repository. ## N.B. software from this repository may not have been tested as ## extensively as that contained in the release, although it includes ## newer versions of some applications which may provide useful features. ## Also, please note that software in backports WILL NOT receive any review ## or updates from the Ubuntu security team. # deb http://us.archive.ubuntu.com/ubuntu/ oneiric-backports restricted universe multiverse # deb-src http://us.archive.ubuntu.com/ubuntu/ oneiric-backports restricted universe multiverse ## Uncomment the following two lines to add software from Canonical's ## 'partner' repository. This software is not part of Ubuntu, but is ## offered by Canonical and the respective vendors as a service to Ubuntu ## users. # deb http://archive.canonical.com/ubuntu oneiric partner # deb-src http://archive.canonical.com/ubuntu oneiric partner deb http://security.ubuntu.com/ubuntu oneiric-security restricted deb-src http://security.ubuntu.com/ubuntu oneiric-security restricted deb http://security.ubuntu.com/ubuntu oneiric-security universe deb-src http://security.ubuntu.com/ubuntu oneiric-security universe deb http://security.ubuntu.com/ubuntu oneiric-security multiverse deb-src http://security.ubuntu.com/ubuntu oneiric-security multiverse # Cool Kid Webmin/Usermin Here Brah deb http://download.webmin.com/download/repository sarge contrib deb http://webmin.mirror.somersettechsolutions.co.uk/repository sarge contrib

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  • Is there a theory for "transactional" sequences of failing and no-fail actions?

    - by Ross Bencina
    My question is about writing transaction-like functions that execute sequences of actions, some of which may fail. It is related to the general C++ principle "destructors can't throw," no-fail property, and maybe also with multi-phase transactions or exception safety. However, I'm thinking about it in language-neutral terms. My concern is with correctly designing error handling in C++ functions that must be reliable. I would like to know what the concepts below are called so that I can learn more about them. I'm sorry that I can't ask the question more directly. Since I don't know this area I have provided an example to explain my question. The question is at the end. Here goes: Consider a sequence of steps or actions executed sequentially, where actions belong to one of two classes: those that always succeed, and those that may fail. In the examples below: S stands for an action that always succeeds (called "no-fail" in some settings). F stands for an action that may fail (for example, it might fail to allocate memory or do I/O that could fail). Consider a sequences of actions (executed sequentially from left to right): S->S->S->S Since each action in the sequence above succeeds, the whole sequence succeeds. On the other hand, the following sequence may fail because the last action may fail: S->S->S->F So, claim: a sequence has the no-fail (S) property if and only if all of its actions are no-fail. Now, I'm interested in action sequences that form "atomic transactions", with "failure atomicity," i.e. where either the whole sequence completes successfully, or there is no effect. I.e. if some action fails, the earlier ones must be rolled back. This requires that any successfully executed actions prior to a failing action must always be able to be rolled back. Consider the sequence: S->S->S->F S<-S<-S In the example above, the first row is the forward path of the transaction, and the second row are inverse actions (executed from right to left) that can be used to roll back if the final top row actions fails. It seems to me that for a transaction to support failure atomicity, the following invariant must hold: Claim: To support failure atomicity (either completion or complete roll-back on failure) all actions preceding the latest failable (F) action on the forward path (marked * in the example below) must have no-fail (S) inverses. The following is an example of a sequence that supports failure atomicity: * S->F->F->F S<-S<-S Further, if we want the transaction to be able to attempt cancellation mid-way through, but still guarantee either full completion or full rollback then we need the following property: Claim: To support failure atomicity and cancellation mid-way through execution, in the face of errors in the inverse (cancellation) path, all actions following the earliest failable (F) inverse on the reverse path (marked *) must be no-fail (S). F->F->F->S->S S<-S<-F<-F * I believe that these two conditions guarantee that an abortable/cancelable transaction will never get "stuck". My questions are: What is the study and theory of these properties called? are my claims correct? and what else is there to know? UPDATE 1: Updated terminology: what I previously called "robustness" is called atomicity in the database literature. UPDATE 2: Added explicit reference to failure atomicity, which seems to be a thing.

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  • Permissions denied on apache rewrite module virtual host configuration

    - by sina
    All of a sudden I keep getting "Permissions denied" on apache 2 virtualhost once we moved it to its own conf file. I have tried all the suggestions I have found here but none work. Please can someone tell me what I am doing wrong? Thanks! <VirtualHost *:80> DocumentRoot "/var/www/mm" <Directory "/var/www/mm"> Options +Indexes +MultiViews +FollowSymLinks AllowOverride all Order deny,allow Allow from all AddType text/vnd.sun.j2me.app-descriptor .jad AddType application/vnd.rim.cod .cod </Directory> Alias /holdspace "/var/www/mm/holdspace" RewriteLogLevel 9 RewriteLog "/var/log/httpd/rewrite.log" RewriteEngine on # 91xx RewriteCond %{HTTP_USER_AGENT} BlackBerry.9105 RewriteRule ^/download/(.*) /holdspace/bb6-360x480/$1 [L] # 92xx RewriteCond %{HTTP_USER_AGENT} BlackBerry.9220 RewriteRule ^/download/(.*) /holdspace/bb5-320x240/$1 [L] Errors in error.log: [Wed May 28 12:44:58 2014] [error] [client 197.255.173.95] (13)Permission denied: access to /download/eazymoney.jad denied [Wed May 28 12:44:58 2014] [error] [client 197.255.173.95] (13)Permission denied: access to /error/HTTP_FORBIDDEN.html.var denied [Wed May 28 12:44:59 2014] [error] [client 197.255.173.95] (13)Permission denied: access to /favicon.ico denied [Wed May 28 12:44:59 2014] [error] [client 197.255.173.95] (13)Permission denied: access to /error/HTTP_FORBIDDEN.html.var denied [Wed May 28 12:44:59 2014] [error] [client 197.255.173.95] (13)Permission denied: access to /favicon.ico denied [Wed May 28 12:44:59 2014] [error] [client 197.255.173.95] (13)Permission denied: access to /error/HTTP_FORBIDDEN.html.var denied Errors in rewrite.log: 197.255.173.95 - - [28/May/2014:12:46:01 +0100] [41.203.113.103/sid#7fe41704ca28][rid#7fe417123378/initial/redir#1] (3) applying pattern '^/download/(.*)' to uri '/error/HTTP_FORBIDDEN.html.var' 197.255.173.95 - - [28/May/2014:12:46:01 +0100] [41.203.113.103/sid#7fe41704ca28][rid#7fe417123378/initial/redir#1] (3) applying pattern '^/download/(.*)' to uri '/error/HTTP_FORBIDDEN.html.var' Apache Configuration file: ServerTokens Prod ServerRoot "/etc/httpd" PidFile run/httpd.pid Timeout 60 KeepAlive Off MaxKeepAliveRequests 100 KeepAliveTimeout 15 <IfModule prefork.c> StartServers 8 MinSpareServers 5 MaxSpareServers 20 ServerLimit 256 MaxClients 256 MaxRequestsPerChild 4000 </IfModule> <IfModule worker.c> StartServers 4 MaxClients 300 MinSpareThreads 25 MaxSpareThreads 75 ThreadsPerChild 25 MaxRequestsPerChild 0 </IfModule> Listen 80 LoadModule auth_basic_module modules/mod_auth_basic.so LoadModule auth_digest_module modules/mod_auth_digest.so LoadModule authn_file_module modules/mod_authn_file.so LoadModule authn_alias_module modules/mod_authn_alias.so LoadModule authn_anon_module modules/mod_authn_anon.so LoadModule authn_dbm_module modules/mod_authn_dbm.so LoadModule authn_default_module modules/mod_authn_default.so LoadModule authz_host_module modules/mod_authz_host.so LoadModule authz_user_module modules/mod_authz_user.so LoadModule authz_owner_module modules/mod_authz_owner.so LoadModule authz_groupfile_module modules/mod_authz_groupfile.so LoadModule authz_dbm_module modules/mod_authz_dbm.so LoadModule authz_default_module modules/mod_authz_default.so LoadModule ldap_module modules/mod_ldap.so LoadModule authnz_ldap_module modules/mod_authnz_ldap.so LoadModule include_module modules/mod_include.so LoadModule log_config_module modules/mod_log_config.so LoadModule logio_module modules/mod_logio.so LoadModule env_module modules/mod_env.so LoadModule ext_filter_module modules/mod_ext_filter.so LoadModule mime_magic_module modules/mod_mime_magic.so LoadModule expires_module modules/mod_expires.so LoadModule deflate_module modules/mod_deflate.so LoadModule headers_module modules/mod_headers.so LoadModule usertrack_module modules/mod_usertrack.so LoadModule setenvif_module modules/mod_setenvif.so LoadModule mime_module modules/mod_mime.so LoadModule dav_module modules/mod_dav.so LoadModule status_module modules/mod_status.so LoadModule autoindex_module modules/mod_autoindex.so LoadModule info_module modules/mod_info.so LoadModule dav_fs_module modules/mod_dav_fs.so LoadModule vhost_alias_module modules/mod_vhost_alias.so LoadModule negotiation_module modules/mod_negotiation.so LoadModule dir_module modules/mod_dir.so LoadModule actions_module modules/mod_actions.so LoadModule speling_module modules/mod_speling.so LoadModule userdir_module modules/mod_userdir.so LoadModule alias_module modules/mod_alias.so LoadModule substitute_module modules/mod_substitute.so LoadModule rewrite_module modules/mod_rewrite.so LoadModule proxy_module modules/mod_proxy.so LoadModule proxy_ftp_module modules/mod_proxy_ftp.so LoadModule proxy_http_module modules/mod_proxy_http.so LoadModule proxy_ajp_module modules/mod_proxy_ajp.so LoadModule proxy_connect_module modules/mod_proxy_connect.so LoadModule cache_module modules/mod_cache.so LoadModule suexec_module modules/mod_suexec.so LoadModule disk_cache_module modules/mod_disk_cache.so LoadModule cgi_module modules/mod_cgi.so LoadModule version_module modules/mod_version.so Include conf.d/*.conf User apache Group apache ServerAdmin root@localhost ServerName sv001zma002.africa.int.myorg.com UseCanonicalName Off DocumentRoot "/var/www/html" <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory "/var/www/html"> Options FollowSymLinks AllowOverride None Order allow,deny Allow from all </Directory> <IfModule mod_userdir.c> UserDir disabled </IfModule> DirectoryIndex index.html index.html.var AccessFileName .htaccess <Files ~ "^\.ht"> Order allow,deny Deny from all Satisfy All </Files> TypesConfig /etc/mime.types DefaultType text/plain <IfModule mod_mime_magic.c> MIMEMagicFile conf/magic </IfModule> HostnameLookups Off ErrorLog logs/error_log LogLevel warn LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %b" common LogFormat "%{Referer}i -> %U" referer LogFormat "%{User-agent}i" agent CustomLog logs/access_log combined ServerSignature Off TraceEnable Off Alias /icons/ "/var/www/icons/" <Directory "/var/www/icons"> Options MultiViews FollowSymLinks AllowOverride None Order allow,deny Allow from all </Directory> <IfModule mod_dav_fs.c> DAVLockDB /var/lib/dav/lockdb </IfModule> ScriptAlias /cgi-bin/ "/var/www/cgi-bin/" <Directory "/var/www/cgi-bin"> AllowOverride None Options None Order allow,deny Allow from all </Directory> IndexOptions FancyIndexing VersionSort NameWidth=* HTMLTable Charset=UTF-8 AddIconByEncoding (CMP,/icons/compressed.gif) x-compress x-gzip AddIconByType (TXT,/icons/text.gif) text/* AddIconByType (IMG,/icons/image2.gif) image/* AddIconByType (SND,/icons/sound2.gif) audio/* AddIconByType (VID,/icons/movie.gif) video/* AddIcon /icons/binary.gif .bin .exe AddIcon /icons/binhex.gif .hqx AddIcon /icons/tar.gif .tar AddIcon /icons/world2.gif .wrl .wrl.gz .vrml .vrm .iv AddIcon /icons/compressed.gif .Z .z .tgz .gz .zip AddIcon /icons/a.gif .ps .ai .eps AddIcon /icons/layout.gif .html .shtml .htm .pdf AddIcon /icons/text.gif .txt AddIcon /icons/c.gif .c AddIcon /icons/p.gif .pl .py AddIcon /icons/f.gif .for AddIcon /icons/dvi.gif .dvi AddIcon /icons/uuencoded.gif .uu AddIcon /icons/script.gif .conf .sh .shar .csh .ksh .tcl AddIcon /icons/tex.gif .tex AddIcon /icons/bomb.gif core AddIcon /icons/back.gif .. AddIcon /icons/hand.right.gif README AddIcon /icons/folder.gif ^^DIRECTORY^^ AddIcon /icons/blank.gif ^^BLANKICON^^ DefaultIcon /icons/unknown.gif ReadmeName README.html HeaderName HEADER.html IndexIgnore .??* *~ *# HEADER* README* RCS CVS *,v *,t AddLanguage ca .ca AddLanguage cs .cz .cs AddLanguage da .dk AddLanguage de .de AddLanguage el .el AddLanguage en .en AddLanguage eo .eo AddLanguage es .es AddLanguage et .et AddLanguage fr .fr AddLanguage he .he AddLanguage hr .hr AddLanguage it .it AddLanguage ja .ja AddLanguage ko .ko AddLanguage ltz .ltz AddLanguage nl .nl AddLanguage nn .nn AddLanguage no .no AddLanguage pl .po AddLanguage pt .pt AddLanguage pt-BR .pt-br AddLanguage ru .ru AddLanguage sv .sv AddLanguage zh-CN .zh-cn AddLanguage zh-TW .zh-tw LanguagePriority en ca cs da de el eo es et fr he hr it ja ko ltz nl nn no pl pt pt-BR ru sv zh-CN zh-TW ForceLanguagePriority Prefer Fallback AddDefaultCharset UTF-8 AddType application/x-compress .Z AddType application/x-gzip .gz .tgz AddType application/x-x509-ca-cert .crt AddType application/x-pkcs7-crl .crl AddHandler type-map var AddType text/html .shtml AddOutputFilter INCLUDES .shtml ProxyErrorOverride On Alias /error/ "/var/www/error/" <IfModule mod_negotiation.c> <IfModule mod_include.c> <Directory "/var/www/error"> AllowOverride None Options IncludesNoExec AddOutputFilter Includes html AddHandler type-map var Order allow,deny Allow from all LanguagePriority en es de fr ForceLanguagePriority Prefer Fallback </Directory> ErrorDocument 400 /error/HTTP_BAD_REQUEST.html.var ErrorDocument 401 /error/HTTP_UNAUTHORIZED.html.var ErrorDocument 403 /error/HTTP_FORBIDDEN.html.var ErrorDocument 404 /error/HTTP_NOT_FOUND.html.var </IfModule> </IfModule> BrowserMatch "Mozilla/2" nokeepalive BrowserMatch "MSIE 4\.0b2;" nokeepalive downgrade-1.0 force-response-1.0 BrowserMatch "RealPlayer 4\.0" force-response-1.0 BrowserMatch "Java/1\.0" force-response-1.0 BrowserMatch "JDK/1\.0" force-response-1.0 BrowserMatch "Microsoft Data Access Internet Publishing Provider" redirect-carefully BrowserMatch "MS FrontPage" redirect-carefully BrowserMatch "^WebDrive" redirect-carefully BrowserMatch "^WebDAVFS/1.[0123]" redirect-carefully BrowserMatch "^gnome-vfs/1.0" redirect-carefully BrowserMatch "^XML Spy" redirect-carefully BrowserMatch "^Dreamweaver-WebDAV-SCM1" redirect-carefully ErrorDocument 400 "Bad Request"

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  • Parallelism in .NET – Part 3, Imperative Data Parallelism: Early Termination

    - by Reed
    Although simple data parallelism allows us to easily parallelize many of our iteration statements, there are cases that it does not handle well.  In my previous discussion, I focused on data parallelism with no shared state, and where every element is being processed exactly the same. Unfortunately, there are many common cases where this does not happen.  If we are dealing with a loop that requires early termination, extra care is required when parallelizing. Often, while processing in a loop, once a certain condition is met, it is no longer necessary to continue processing.  This may be a matter of finding a specific element within the collection, or reaching some error case.  The important distinction here is that, it is often impossible to know until runtime, what set of elements needs to be processed. In my initial discussion of data parallelism, I mentioned that this technique is a candidate when you can decompose the problem based on the data involved, and you wish to apply a single operation concurrently on all of the elements of a collection.  This covers many of the potential cases, but sometimes, after processing some of the elements, we need to stop processing. As an example, lets go back to our previous Parallel.ForEach example with contacting a customer.  However, this time, we’ll change the requirements slightly.  In this case, we’ll add an extra condition – if the store is unable to email the customer, we will exit gracefully.  The thinking here, of course, is that if the store is currently unable to email, the next time this operation runs, it will handle the same situation, so we can just skip our processing entirely.  The original, serial case, with this extra condition, might look something like the following: foreach(var customer in customers) { // Run some process that takes some time... DateTime lastContact = theStore.GetLastContact(customer); TimeSpan timeSinceContact = DateTime.Now - lastContact; // If it's been more than two weeks, send an email, and update... if (timeSinceContact.Days > 14) { // Exit gracefully if we fail to email, since this // entire process can be repeated later without issue. if (theStore.EmailCustomer(customer) == false) break; customer.LastEmailContact = DateTime.Now; } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } Here, we’re processing our loop, but at any point, if we fail to send our email successfully, we just abandon this process, and assume that it will get handled correctly the next time our routine is run.  If we try to parallelize this using Parallel.ForEach, as we did previously, we’ll run into an error almost immediately: the break statement we’re using is only valid when enclosed within an iteration statement, such as foreach.  When we switch to Parallel.ForEach, we’re no longer within an iteration statement – we’re a delegate running in a method. This needs to be handled slightly differently when parallelized.  Instead of using the break statement, we need to utilize a new class in the Task Parallel Library: ParallelLoopState.  The ParallelLoopState class is intended to allow concurrently running loop bodies a way to interact with each other, and provides us with a way to break out of a loop.  In order to use this, we will use a different overload of Parallel.ForEach which takes an IEnumerable<T> and an Action<T, ParallelLoopState> instead of an Action<T>.  Using this, we can parallelize the above operation by doing: Parallel.ForEach(customers, (customer, parallelLoopState) => { // Run some process that takes some time... DateTime lastContact = theStore.GetLastContact(customer); TimeSpan timeSinceContact = DateTime.Now - lastContact; // If it's been more than two weeks, send an email, and update... if (timeSinceContact.Days > 14) { // Exit gracefully if we fail to email, since this // entire process can be repeated later without issue. if (theStore.EmailCustomer(customer) == false) parallelLoopState.Break(); else customer.LastEmailContact = DateTime.Now; } }); There are a couple of important points here.  First, we didn’t actually instantiate the ParallelLoopState instance.  It was provided directly to us via the Parallel class.  All we needed to do was change our lambda expression to reflect that we want to use the loop state, and the Parallel class creates an instance for our use.  We also needed to change our logic slightly when we call Break().  Since Break() doesn’t stop the program flow within our block, we needed to add an else case to only set the property in customer when we succeeded.  This same technique can be used to break out of a Parallel.For loop. That being said, there is a huge difference between using ParallelLoopState to cause early termination and to use break in a standard iteration statement.  When dealing with a loop serially, break will immediately terminate the processing within the closest enclosing loop statement.  Calling ParallelLoopState.Break(), however, has a very different behavior. The issue is that, now, we’re no longer processing one element at a time.  If we break in one of our threads, there are other threads that will likely still be executing.  This leads to an important observation about termination of parallel code: Early termination in parallel routines is not immediate.  Code will continue to run after you request a termination. This may seem problematic at first, but it is something you just need to keep in mind while designing your routine.  ParallelLoopState.Break() should be thought of as a request.  We are telling the runtime that no elements that were in the collection past the element we’re currently processing need to be processed, and leaving it up to the runtime to decide how to handle this as gracefully as possible.  Although this may seem problematic at first, it is a good thing.  If the runtime tried to immediately stop processing, many of our elements would be partially processed.  It would be like putting a return statement in a random location throughout our loop body – which could have horrific consequences to our code’s maintainability. In order to understand and effectively write parallel routines, we, as developers, need a subtle, but profound shift in our thinking.  We can no longer think in terms of sequential processes, but rather need to think in terms of requests to the system that may be handled differently than we’d first expect.  This is more natural to developers who have dealt with asynchronous models previously, but is an important distinction when moving to concurrent programming models. As an example, I’ll discuss the Break() method.  ParallelLoopState.Break() functions in a way that may be unexpected at first.  When you call Break() from a loop body, the runtime will continue to process all elements of the collection that were found prior to the element that was being processed when the Break() method was called.  This is done to keep the behavior of the Break() method as close to the behavior of the break statement as possible. We can see the behavior in this simple code: var collection = Enumerable.Range(0, 20); var pResult = Parallel.ForEach(collection, (element, state) => { if (element > 10) { Console.WriteLine("Breaking on {0}", element); state.Break(); } Console.WriteLine(element); }); If we run this, we get a result that may seem unexpected at first: 0 2 1 5 6 3 4 10 Breaking on 11 11 Breaking on 12 12 9 Breaking on 13 13 7 8 Breaking on 15 15 What is occurring here is that we loop until we find the first element where the element is greater than 10.  In this case, this was found, the first time, when one of our threads reached element 11.  It requested that the loop stop by calling Break() at this point.  However, the loop continued processing until all of the elements less than 11 were completed, then terminated.  This means that it will guarantee that elements 9, 7, and 8 are completed before it stops processing.  You can see our other threads that were running each tried to break as well, but since Break() was called on the element with a value of 11, it decides which elements (0-10) must be processed. If this behavior is not desirable, there is another option.  Instead of calling ParallelLoopState.Break(), you can call ParallelLoopState.Stop().  The Stop() method requests that the runtime terminate as soon as possible , without guaranteeing that any other elements are processed.  Stop() will not stop the processing within an element, so elements already being processed will continue to be processed.  It will prevent new elements, even ones found earlier in the collection, from being processed.  Also, when Stop() is called, the ParallelLoopState’s IsStopped property will return true.  This lets longer running processes poll for this value, and return after performing any necessary cleanup. The basic rule of thumb for choosing between Break() and Stop() is the following. Use ParallelLoopState.Stop() when possible, since it terminates more quickly.  This is particularly useful in situations where you are searching for an element or a condition in the collection.  Once you’ve found it, you do not need to do any other processing, so Stop() is more appropriate. Use ParallelLoopState.Break() if you need to more closely match the behavior of the C# break statement. Both methods behave differently than our C# break statement.  Unfortunately, when parallelizing a routine, more thought and care needs to be put into every aspect of your routine than you may otherwise expect.  This is due to my second observation: Parallelizing a routine will almost always change its behavior. This sounds crazy at first, but it’s a concept that’s so simple its easy to forget.  We’re purposely telling the system to process more than one thing at the same time, which means that the sequence in which things get processed is no longer deterministic.  It is easy to change the behavior of your routine in very subtle ways by introducing parallelism.  Often, the changes are not avoidable, even if they don’t have any adverse side effects.  This leads to my final observation for this post: Parallelization is something that should be handled with care and forethought, added by design, and not just introduced casually.

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  • How to fix "ruby installation is missing psych (for YAML output)." on CentOS?

    - by ohho
    After rvm installation on CentOS 5.8: [rails@localhost ~]$ rvm -v rvm 1.16.17 [rails@localhost ~]$ which ruby ~/.rvm/rubies/ruby-1.9.3-p286/bin/ruby [rails@localhost ~]$ ruby -v ruby 1.9.3p286 (2012-10-12 revision 37165) [i686-linux] [rails@localhost ~]$ which gem ~/.rvm/rubies/ruby-1.9.3-p286/bin/gem there is a warning: $ gem -v /home/rails/.rvm/rubies/ruby-1.9.3-p286/lib/ruby/1.9.1/yaml.rb:56:in `<top (required)>': It seems your ruby installation is missing psych (for YAML output). To eliminate this warning, please install libyaml and reinstall your ruby. 1.8.24 I followed some advice: $ rvm pkg install libyaml Fetching yaml-0.1.4.tar.gz to /home/rails/.rvm/archives Extracting yaml-0.1.4.tar.gz to /home/rails/.rvm/src Prepare yaml in /home/rails/.rvm/src/yaml-0.1.4. Configuring yaml in /home/rails/.rvm/src/yaml-0.1.4. Compiling yaml in /home/rails/.rvm/src/yaml-0.1.4. Installing yaml to /home/rails/.rvm/usr Please note that it's required to reinstall all rubies: rvm reinstall all --force and then: $ rvm reinstall all --force Removing /home/rails/.rvm/src/ruby-1.8.7-p371... Removing /home/rails/.rvm/rubies/ruby-1.8.7-p371... No binary rubies available for: centos/5.8/i386/ruby-1.8.7-p371. Continuing with compilation. Please read 'rvm mount' to get more information on binary rubies. Installing Ruby from source to: /home/rails/.rvm/rubies/ruby-1.8.7-p371, this may take a while depending on your cpu(s)... ruby-1.8.7-p371 - #downloading ruby-1.8.7-p371, this may take a while depending on your connection... ruby-1.8.7-p371 - #extracting ruby-1.8.7-p371 to /home/rails/.rvm/src/ruby-1.8.7-p371 ruby-1.8.7-p371 - #extracted to /home/rails/.rvm/src/ruby-1.8.7-p371 Applying patch /home/rails/.rvm/patches/ruby/1.8.7/stdout-rouge-fix.patch Applying patch /home/rails/.rvm/patches/ruby/1.8.7/no_sslv2.diff ruby-1.8.7-p371 - #configuring ruby-1.8.7-p371 - #compiling ruby-1.8.7-p371 - #installing Removing old Rubygems files... Installing rubygems-1.8.24 for ruby-1.8.7-p371 ... Installation of rubygems completed successfully. Saving wrappers to '/home/rails/.rvm/bin'. ruby-1.8.7-p371 - #adjusting #shebangs for (gem irb erb ri rdoc testrb rake). ruby-1.8.7-p371 - #importing default gemsets (/home/rails/.rvm/gemsets/) Install of ruby-1.8.7-p371 - #complete Please be aware that you just installed a ruby that requires 2 patches just to be compiled on up to date linux system. This may have known and unaccounted for security vulnerabilities. Please consider upgrading to Ruby 1.9.3-286 which will have all of the latest security patches. Making gemset ruby-1.8.7-p371 pristine. Making gemset ruby-1.8.7-p371@global pristine. Removing /home/rails/.rvm/src/ruby-1.9.3-p286... Removing /home/rails/.rvm/rubies/ruby-1.9.3-p286... No binary rubies available for: centos/5.8/i386/ruby-1.9.3-p286. Continuing with compilation. Please read 'rvm mount' to get more information on binary rubies. Installing Ruby from source to: /home/rails/.rvm/rubies/ruby-1.9.3-p286, this may take a while depending on your cpu(s)... ruby-1.9.3-p286 - #downloading ruby-1.9.3-p286, this may take a while depending on your connection... ruby-1.9.3-p286 - #extracting ruby-1.9.3-p286 to /home/rails/.rvm/src/ruby-1.9.3-p286 ruby-1.9.3-p286 - #extracted to /home/rails/.rvm/src/ruby-1.9.3-p286 ruby-1.9.3-p286 - #configuring ruby-1.9.3-p286 - #compiling ruby-1.9.3-p286 - #installing Removing old Rubygems files... Installing rubygems-1.8.24 for ruby-1.9.3-p286 ... Installation of rubygems completed successfully. Saving wrappers to '/home/rails/.rvm/bin'. ruby-1.9.3-p286 - #adjusting #shebangs for (gem irb erb ri rdoc testrb rake). ruby-1.9.3-p286 - #importing default gemsets (/home/rails/.rvm/gemsets/) Install of ruby-1.9.3-p286 - #complete Making gemset ruby-1.9.3-p286 pristine. Making gemset ruby-1.9.3-p286@global pristine. Too bad, the warning is still there: $ gem -v /home/rails/.rvm/rubies/ruby-1.9.3-p286/lib/ruby/1.9.1/yaml.rb:56:in `<top (required)>': It seems your ruby installation is missing psych (for YAML output). To eliminate this warning, please install libyaml and reinstall your ruby. 1.8.24 How can I get rid of the warning? UPDATE: (applying rvm reinstall 1.9.3 --movable) $ rvm reinstall 1.9.3 --movable Removing /home/rails/.rvm/src/ruby-1.9.3-p286... Removing /home/rails/.rvm/rubies/ruby-1.9.3-p286... Fetching yaml-0.1.4.tar.gz to /home/rails/.rvm/archives Extracting yaml-0.1.4.tar.gz to /home/rails/.rvm/src Prepare yaml in /home/rails/.rvm/src/yaml-0.1.4. Configuring yaml in /home/rails/.rvm/src/yaml-0.1.4. Compiling yaml in /home/rails/.rvm/src/yaml-0.1.4. Installing yaml to /home/rails/.rvm/rubies/ruby-1.9.3-p286 Installing Ruby from source to: /home/rails/.rvm/rubies/ruby-1.9.3-p286, this may take a while depending on your cpu(s)... ruby-1.9.3-p286 - #downloading ruby-1.9.3-p286, this may take a while depending on your connection... ruby-1.9.3-p286 - #extracting ruby-1.9.3-p286 to /home/rails/.rvm/src/ruby-1.9.3-p286 ruby-1.9.3-p286 - #extracted to /home/rails/.rvm/src/ruby-1.9.3-p286 Applying patch /home/rails/.rvm/patches/ruby/1.9.3/ruby-multilib.patch Error running 'patch -F 25 -p1 -N -f -i /home/rails/.rvm/patches/ruby/1.9.3/ruby-multilib.patch', please read /home/rails/.rvm/log/ruby-1.9.3-p286/patch.apply.ruby-multilib.log There has been an error applying the specified patches. Halting the installation. Making gemset ruby-1.9.3-p286 pristine. Making gemset ruby-1.9.3-p286@global pristine.

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  • In Which We Demystify A Few Docupresentment Settings And Learn the Ethos of the Author

    - by Andy Little
    It's no secret that Docupresentment (part of the Oracle Documaker suite) is powerful tool for integrating on-demand and interactive applications for publishing with the Oracle Documaker framework.  It's also no secret there are are many details with respect to the configuration of Docupresentment that can elude even the most erudite of of techies.  To be sure, Docupresentment will work for you right out of the box, and in most cases will suit your needs without toying with a configuration file.  But, where's the adventure in that?   With this inaugural post to That's The Way, I'm going to introduce myself, and what my aim is with this blog.  If you didn't figure it out already by checking out my profile, my name is Andy and I've been with Oracle (nee Skywire Software nee Docucorp nee Formmaker) since the formative years of 1998.  Strangely, it doesn't seem that long ago, but it's certainly a lifetime in the age of technology.  I recall running a BBS from my parent's basement on a 1200 baud modem, and the trepidation and sweaty-palmed excitement of upgrading to the power and speed of 2400 baud!  Fine, I'll admit that perhaps I'm inflating the experience a bit, but I was kid!  This is the stuff of War Games and King's Quest I and the demise of TI-99 4/A.  Exciting times.  So fast-forward a bit and I'm 12 years into a career in the world of document automation and publishing working for the best (IMHO) software company on the planet.  With That's The Way I hope to shed a little light and peek under the covers of some of the more interesting aspects of implementations involving the tech space within the Oracle Insurance Global Business Unit (IGBU), which includes Oracle Documaker, Rating & Underwriting, and Policy Administration to name a few.  I may delve off course a bit, and you'll likely get a dose of humor (at least in my mind) but I hope you'll glean at least a tidbit of usefulness with each post.  Feel free to comment as I'm a fairly conversant guy and happy to talk -- it's stopping the talking that's the hard part... So, back to our regularly-scheduled post, already in progress.  By this time you've visited Oracle's E-Delivery site and acquired your properly-licensed version of Oracle Documaker.  Wait -- you didn't find it?  Understandable -- navigating the voluminous download library within Oracle can be a daunting task.  It's pretty simple once you’ve done it a few times.  Login to the e-delivery site, and accept the license terms and restrictions.  Then, you’ll be able to select the Oracle Insurance Applications product pack and your appropriate platform. Click Go and you’ll see a list of applicable products, and you’ll click on Oracle Documaker Media Pack (as I went to press with this article the version is 11.4): Finally, click the Download button next to Docupresentment (again, version at press time is 2.2 p5). This should give you a ZIP file that contains the installation packages for the Docupresentment Server and Client, cryptically named IDSServer22P05W32.exe and IDSClient22P05W32.exe. At this time, I’d like to take a little detour and explain that the world of Oracle, like most technical companies, is rife with acronyms.  One of the reasons Skywire Software was a appealing to Oracle was our use of many acronyms, including the occasional use of multiple acronyms with the same meaning.  I apologize in advance and will try to point these out along the way.  Here’s your first sticky note to go along with that: IDS = Internet Document Server = Docupresentment Once you’ve completed the installation, you’ll have a shiny new Docupresentment server and client, and if you installed the default location it will be living in c:\docserv. Unix users, I’m one of you!  You’ll find it by default in  ~/docupresentment/docserv.  Forging onward with the meat of this post is learning about some special configuration options.  By now you’ve read the documentation included with the download (specifically ids_book.pdf) which goes into some detail of the rubric of the configuration file and in fact there’s even a handy utility that provides an interface to the configuration file (see Running IDSConfig in the documentation).  But who wants to deal with a configuration utility when we have the tools and technology to edit the file <gasp> by hand! I shall now proceed with the standard Information Technology Under the Hood Disclaimer: Please remember to back up any files before you make changes.  I am not responsible for any havoc you may wreak! Go to your installation directory, and locate your docserv.xml file.  Open it in your favorite XML editor.  I happen to be fond of Notepad++ with the XML Tools plugin.  Almost immediately you will behold the splendor of the configuration file.  Just take a moment and let that sink in.  Ok – moving on.  If you reviewed the documentation you know that inside the root <configuration> node there are multiple <section> nodes, each containing a specific group of settings.  Let’s take a look at <section name=”DocumentServer”>: There are a few entries I’d like to discuss.  First, <entry name=”StartCommand”>. This should be pretty self-explanatory; it’s the name of the executable that’s run when you fire up Docupresentment.  Immediately following that is <entry name=”StartArguments”> and as you might imagine these are the arguments passed to the executable.  A few things to point out: The –Dids.configuration=docserv.xml parameter specifies the name of your configuration file. The –Dlogging.configuration=logconf.xml parameter specifies the name of your logging configuration file (this uses log4j so bone up on that before you delve here). The -Djava.endorsed.dirs=lib/endorsed parameter specifies the path where 3rd party Java libraries can be located for use with Docupresentment.  More on that in another post. The <entry name=”Instances”> allows you to specify the number of instances of Docupresentment that will be started.  By default this is two, and generally two instances per CPU is adequate, however you will always need to perform load testing to determine the sweet spot based on your hardware and types of transactions.  You may have many, many more instances than 2. Time for a sidebar on instances.  An instance is nothing more than a separate process of Docupresentment.  The Docupresentment service that you fire up with docserver.bat or docserver.sh actually starts a watchdog process, which is then responsible for starting up the actual Docupresentment processes.  Each of these act independently from one another, so if one crashes, it does not affect any others.  In the case of a crashed process, the watchdog will start up another instance so the number of configured instances are always running.  Bottom line: instance = Docupresentment process. And now, finally, to the settings which gave me pause on an not-too-long-ago implementation!  Docupresentment includes a feature that watches configuration files (such as docserv.xml and logconf.xml) and will automatically restart its instances to load the changes.  You can configure the time that Docupresentment waits to check these files using the setting <entry name=”FileWatchTimeMillis”>.  By default the number is 12000ms, or 12 seconds.  You can save yourself a few CPU cycles by extending this time, or by disabling  the check altogether by setting the value to 0.  This may or may not be appropriate for your environment; if you have 100% uptime requirements then you probably don’t want to bring down an entire set of processes just to accept a new configuration value, so it’s best to leave this somewhere between 12 seconds to a few minutes.  Another point to keep in mind: if you are using Documaker real-time processing under Docupresentment the Master Resource Library (MRL) files and INI options are cached, and if you need to affect a change, you’ll have to “restart” Docupresentment.  Touching the docserv.xml file is an easy way to do this (other methods including using the RSS request, but that’s another post). The next item up: <entry name=”FilePurgeTimeSeconds”>.  You may already know that the Docupresentment system can generate many temporary files based on certain request types that are processed through the system.  What you may not know is how those files are cleaned up.  There are many rules in Docupresentment that cause the creation of temporary files.  When these files are created, Docupresentment writes an entry into a properties file called the file cache.  This file contains the name, creation date, and expiration time of each temporary file created by each instance of Docupresentment.  Periodically Docupresentment will check the file cache to determine if there are files that are past the expiration time, not unlike that block of cheese festering away in the back of my refrigerator.  However, unlike my ‘fridge cleaning tendencies, Docupresentment is quick to remove files that are past their expiration time.  You, my friend, have the power to control how often Docupresentment inspects the file cache.  Simply set the value for <entry name=”FilePurgeTimeSeconds”> to the number of seconds appropriate for your requirements and you’re set.  Note that file purging happens on a separate thread from normal request processing, so this shouldn’t interfere with response times unless the CPU happens to be really taxed at the point of cache processing.  Finally, after all of this, we get to the final setting I’m going to address in this post: <entry name=”FilePurgeList”>.  The default is “filecache.properties”.  This establishes the root name for the Docupresentment file cache that I mentioned previously.  Docupresentment creates a separate cache file for each instance based on this setting.  If you have two instances, you’ll see two files created: filecache.properties.1 and filecache.properties.2.  Feel free to open these up and check them out. I hope you’ve enjoyed this first foray into the configuration file of Docupresentment.  If you did enjoy it, feel free to drop a comment, I welcome feedback.  If you have ideas for other posts you’d like to see, please do let me know.  You can reach me at [email protected]. ‘Til next time! ###

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