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  • Game development: “Play Now” via website vs. download & install

    - by Inside
    Heyo, I've spent some time looking over the various threads here on gamedev and also on the regular stackoverflow and while I saw a lot of posts and threads regarding various engines that could be used in game development, I haven't seen very much discussion regarding the various platforms that they can be used on. In particular, I'm talking about browser games vs. desktop games. I want to develop a simple 3D networked multiplayer game - roughly on the graphics level of Paper Mario and gameplay with roughly the same level of interaction as a hack & slash action/adventure game - and I'm having a hard time deciding what platform I want to target with it. I have some experience with using C++/Ogre3D and Python/Panda3D (and also some synchronized/networked programming), but I'm wondering if it's worth it to spend the extra time to learn another language and another engine/toolkit just so that the game can be played in a browser window (I'm looking at jMonkeyEngine right now). For simple & short games the newgrounds approach (go to the site, click "play now", instant gratification) seems to work well. What about for more complex games? Is there a point where the complexity of a game is enough for people to say "ok, I'm going to download and play that"? Is it worth it to go with engines that are less-mature, have less documentation, have fewer features, and smaller communities* just so that a (possibly?) larger audience can be reached? Does it make sense to even go with a web-environment for the kind of game that I want to make? Does anyone have any experiences with decisions like this? Thanks! (* With the exception of flash-based engines it seems like most of the other approaches have these downsides when compared to what is available for desktop-based environments. I'd go with flash, but I'm worried that flash's 3D capabilities aren't mature enough right now to do what I want easily. There's also Unity3D, but I'm not sure how I feel about that at all. It seems highly polished, but requires a plugin to be downloaded for the game to be played -- at that rate I might as well have players download my game.)

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  • Oracle E-Business Supply Chain Suite Release 12.1.2: Latest & Greatest!

    - by [email protected]
    This week we hosted one of several planned orientation and training sessions for the ASR/ASM sales community.  The purpose of the session was to orient our contact center and marketing associates with the 'hotpoints' of the latest release and to provide a few 'snippets' for the scheduled 'call-down' to the installed base.  Oracle EBS Release 12.1.2 contains some of the most powerful supply chain applications technology available to the industrial, commercial and public sector communities.  They should all be taking advantage of this great capability to drive margins, control costs and achieve compliance.   In today's changing business landscape, organizations need competitive advantage and we see that R12 provides this capability according to our customers leveraging the upgrade.

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  • Oracle Database 11g Release 2 is SAP certified for Unix and Linux platforms.

    - by jenny.gelhausen
    SAP announces certification of Oracle Database 11g Release 2 on all available UNIX and Linux platforms. This certification comes along with the immediate availability of the following important options and features: * Advanced Compression Option (table, RMAN backup, expdp, DG Network) * Real Application Testing * Oracle Database 11g Release 2 Database Vault * Oracle Database 11g Release 2 RAC * Advanced Encryption for tablespaces, RMAN backups, expdp, DG Network * Direct NFS * Deferred Segments * Online Patching All above functionality has been fully integrated within the SAP products so they can be utilized and managed from within the SAP solution stack. All required migration steps can be done fully online. Learn why Oracle is the #1 Database for Deploying SAP Applications SAP Certification announcement var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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  • Database Security Events in April

    - by Troy Kitch
    Wed, Apr 18, Executive Oracle Database Security Round Table - Tampa, FL Tue, Apr 24, ISC(2) Leadership Regional Event Series - San Diego, CA April 24 - May 17,  Independent Oracle Users Group Enterprise Data at Risk Seminar Series Tue, Apr 24 IOUG Enterprise Data at Risk Seminar Series - Toronto Wed, Apr 25 IOUG Enterprise Data at Risk Seminar Series - New York Thu, Apr 26 IOUG Enterprise Data at Risk Seminar Series - Boston Thu, Apr 26 ISC(2) Leadership Regional Event Series - San Jose, CA

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  • This Week's News From the Green Data Center Management Front

    Among this week's developments in green data center management: myriad federal and state tax credits are now available for Green IT projects related to data centers; the EPA is finalizing its Energy Star program for data centers; and Numara Software has a way to help you better green your data center.

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  • ETPM Environment Health Monitoring Tools

    - by Paula Speranza-Hadley
    This post is to provide some useful information about the tools typically used by Oracle ETPM implementations for performance tuning and analysis.   This includes tools to monitor and gather performance information and statistics on the Database, Application Server, and Client (browser).  Enterprise Monitoring Tools Oracle Enterprise Manager - OEM Grid Control comes with a comprehensive set of performance and health metrics that allow monitoring of key components in your environment such as applications, application servers, databases, as well as the back-end components on which they rely, such as hosts, operating systems and storage. Tools for the Database Oracle Diagnostics Pack Automatic Workload Repository (AWR)  - this tool gets statistics from memory abut the Time Model or DB Time, Wait Events, Active Session History and High Load SWL queries Automatic Database Diagnostic Monitor (ADDM) - This self-diagnostic software is built into the database.  It examines and analyzes data captured in AWR to dertermine possible performance issues.  It locates the root cause of the issue, provides recommendations for correcting the issues and qualifies the expected benefit. Oracle Database Tuning Pack SQL Tuning Advisor - This enables you to submit one or more SQL statements as input and receive output in the form of specific advice or recommendations on how to tune statements.  The recommendation relates to collection of statistics on objects, creation on new indexes and restructuring of SQL statements. SQL Access Advisor - This enables you to optimize data access paths of SQL queries by recommending a proper set of materialized views, indexes and partitions for a given SQL workload. Tools for the Application Server Weblogic Console - is a web-based, user interface used to configure and control a set of WebLogic servers or clusters (i.e. a "domain").  In any logical group of WebLogic servers there must exist one admin server, which hosts the WebLogic Admin console application and manages the associated configuratoin files. WebLogic Administrators will use the Administration Console for a number of tasks, including: Starting and stopping WebLogic servers or entire clusters. Configuring server parameters, security, database connections and deployed applications. Viewing server status, health and metrics. Yourkit for Profiling - helps analyze synchronization issues, including: Which threads were calling wait(), and for how long Which threads were blocked on attempt to acquire a monitor held by another thread (synchronized methods/blocks), and for how long Tools for the Client Fiddler - allows you to inspect traffic logs, debug and set breakpoints. Firebug – allows you to inspect and edit HTML, monitor network activity and debug JavaScript

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  • Game of Phones

    - by Carlos Chang
    Game  of  Phones There’s an excellent DZone article titled: 2014 Guide to Mobile Development. It’s loaded with excellent information including some results from a mobile related survey to more than 1000 IT professionals. Without giving away too much, these highlights should convince you to read the entire article.  Web and Hybrid apps are gaining tons of traction particularly in the enterprise. If you want to better understand the differences between Web, Native and Hybrid, this article has you covered. Enterprise developers are increasingly more interested in cross platform tools. Makes sense right?  I mean, unless you have infinite resources (e.g. Facebook) and can afford to write native apps to every platform, finding something that can meet your needs for iOS and Android makes sense.  And toss in the possibility of Windows Phone …and oh, just to be current, the addition of Apple’s new mobile language, Swift, to add to Objective C.. and oh boy.  Why not check out cross platform tools? BTW, don’t  forget testing on each platform, and maintenance and the next versions of the app. It’s not one and done. If you’re successful, you’re never done. Various mobile vendors are represented and many provide some great information.  Oracle's own Suhas Uliyar, VP of Mobile Strategy, represented with some great insights into the challenges of mobile back end integration (SOA, mBaaS, etc.) and moving from "mobile first" to a mobile plus world. BTW, Suhas was recently named Top 100 Wireless Technology Experts for 2014 by Today's Wireless World magazine.  And if your not yet convinced, DZone did a very nice job with their mobile infographic stylized after the insanely popular series, Game of Thrones.  Even though there were no dragons illustrated, worth the price of admission just for that.   Check it out here.

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  • L'adoption de Microsoft Exchange Server 2010 devrait s'accélérer en 2011 selon Mimecast, mais la migration est vue comme délicate

    L'adoption de Microsoft Exchange Server 2010 devrait s'accélérer en 2011 Selon Mimecast, mais la migration est vue comme délicate Un sondage publié récemment montre que la migration vers Microsoft Exchange Server 2010 va fortement d'accélérer dans les prochains mois. La solution de messagerie d'entreprise de Microsoft, dont le Service Pack 1 est disponible depuis déjà quelques mois a fait l'objet d'une étude menée par Mimecast, fournisseur des services de messagerie unifiée. L'étude révèle que 51,9 % de...

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  • links for 2011-01-06

    - by Bob Rhubart
    Coming to your town: Oracle Enterprise Cloud Summit During these full-day events, cloud experts will share real-world best practices, reference architectures, detailed customer case studies, and more. Events scheduled in cities around the world.  (tags: oracle otn cloud event) Webcast: Security and Compliance for Private Cloud Consolidation Roxana Bradescu, Senior Director for Oracle Database Security Products, discusses Oracle Database Security Solutions to securely consolidate data and meet compliance requirements within private cloud computing environments. Thursday, January 13, 2011. 10am PST | 1pm EST (tags: oracle cloud security) Answering Questions about Mobile Devices | The AppsLab "How do the numbers of Android and iOS users compare? How often are people switching? Where are all these BlackBerry and Nokia users? Do they plan to jump to Android or iOS? What about webOS? Is it relevant?" Some answers in this AppsLab survey. (tags: oracle otn enterprise2.0 mobilecomputing iphone blackberry android) Webcast: Achieve 24/7 Cloud Availability Without Expensive Redundancy Ashish Ray and Matthew Baier discuss Oracle’s Maximum Availability Architecture and Oracle Database 11g. (tags: oracle cloud highavailability webcast) Converting a PV vm back into an HVM vm (Wim Coekaerts Blog) "I wanted to convert one of my VMs that was based on a paravirt kernel into a vm that just boots as a regular hardware virt VM with a standard x86-64 kernel...It took me a little while to figure out the fastest way so now that I have it pretty much down I wanted to share the steps." - Wim Coekaerts (tags: oracle otn virtualization oraclevm) @OTN_Garage: Resources for VirtualBox 4.0 Rick "@OTN_Garage" Ramsey shares links to several resources for those with a VirtualBox jones. (tags: oracle otn virtualization virtualbox) 'Federal Service Bus' Helps Belgian Government Speak a Common Language - SOA in Action Blog "The first SOA-enabled application was developed in less than two months and was fully operational in approximately 10 weeks. In addition, new FSB modules are reusable for other Belgian e-government applications, saving both time and taxpayer dollars." - Joe McKendrick (tags: soa oracle) Show Notes: Architects in the Cloud (ArchBeat Podcast) The complete 4-part interview with Stephen G. Bennett and Archie Reed, the authors of "Silver Clouds, Dark Linings: A Concise Guide to Cloud Computing," is now available. (tags: oracle otn cloud podcast archbeat)

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  • OWB – How to update OWB after Database Cloning

    - by David Allan
    One of the most commonly asked questions led to one of the most commonly accessed support documents (strange that) for OWB is the document describing how to update the OWB repository details after cloning the Oracle database. The document in the Oracle support site has id 434272.1, and is titled 'How To Update Warehouse Builder After A Database Cloning (Doc ID 434272.1)'. This post is really for me to remember the document id;-)

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  • The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume

    - by Jason Fitzpatrick
    Last week we showed you how to set up a simple, but strongly encrypted, TrueCrypt volume to help you protect your sensitive data. This week we’re digging in deeper and showing you how to hide your encrypted data within your encrypted data. The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos

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  • Suggestions for Windows 8 migration [closed]

    - by Big Endian
    I'm thinking of migrating to Windows 8. At first I hated it, but I'm pretty sure the Windows 8 model is the future, and I don't particularly want to end up hating the future like my parents, frustrated and bewildered by anything past Windows XP. I'm currently running Windows 7 and my system has been accumulating some problems. It's probably an accumulation of issues from installing too much software, changing firewall settings, installing Ubuntu alongside Windows, and... well I'm not sure, but my computer has been buggy in unexpected ways lately (freezing and unfreezing, display driver crashing and recovering, and what I call "deep freeze/thaw cycle" where the mouse won't even move for a while). I'm good at solving computer problems, but I can't seem to get to the root of these and my best idea for fixing them is making sure I've backed up every file then re-installing the entire OS. Luckily for me, a new OS is just around the corner so this would be a good time to get two things out of the way at once. The problem I see is that the upgrade options I see are all "seamless". I don't want a seamless upgrade. I want to wipe the slate clean and start all over. Does this mean I will have to buy a full, new copy of Windows 8 rather than one of the cheaper upgrading options? Or does it not make since for me to go to Windows 8 given that I have a laptop, not a tablet? Maybe I should just re-install Windows 7, or even call good enough good enough, try to eliminate the bugs, and start with a fresh slate in 2-3 years after this computer eventually dies entirely from (inevitable) hardware failure. What would be the advantages or disadvantages and costs of each option, how would I go about upgrading to Windows 8 if that's the option I choose, and what is your personal opinion about my situation?

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  • ArchBeat Link-o-Rama for 2012-04-11

    - by Bob Rhubart
    Oracle Technology Network Developer Day: MySQL - New York www.oracle.com Wednesday, May 02, 2012 8:00 AM – 4:30 PM Grand Hyatt New York 109 East 42nd Street, Grand Central Terminal New York, NY 10017 OTN Architect Day - Reston, VA - May 16 www.oracle.com The live one-day event in Reston, VA brings together architects from a broad range of disciplines and domains to share insights and expertise in the use of Oracle technologies to meet the challenges today’s solution architects regularly face. Registration is free, but seating is limited. InfoQ: Seven Secrets Every Architect Should Know www.infoq.com Frank Buschmann’s secrets: User Tasks-based Design, Be Minimalist, Ensure Visibility of Domain Concepts, Use Uncertainty as a Driver, Design Between Things, Check Assumptions, Eat Your Own Dog Food. Roadmaps for the IT shop’s evolution | Andy Mulholland www.capgemini.com Andy Mulholland discusses "the challenge of new technology and the disruptive change it brings, together with the needs to understand and plan, or even try to gain control of end-users implementations." Drive Online Engagement with Intuitive Portals and Websites | Kellsey Ruppel blogs.oracle.com "The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance," says WebCenter blogger Kellsey Ruppel. "And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more." New Exadata Customer Cases | Javier Puerta blogs.oracle.com Javier Puerta shares links to four new customer use cases featuring details on the solutions implemented at each of these sizable companies. Invoicing: It's time to catch up! | Jesper Mol www.nl.capgemini.com Capgemini's Jesper Mol diagrams an e-invoicing solution that includes Oracle Service Bus. Using SAP Adapter with OSB 11g (PS3) | Shub Lahiri blogs.oracle.com Shub Lahiri shares a brief overview outlining the steps required to build such a simple project with Oracle Service Bus 11g and SAP Adapter for the PS3 release. Northeast Ohio Oracle Users Group 2 Day Seminar - May 14-15 - Cleveland, OH www.neooug.org More than 20 sessions over 4 tracks, featuring 18 speakers, including Oracle ACE Director Cary Millsap, Oracle ACE Director Rich Niemiec, and Oracle ACE Stewart Brand. Register before April 15 and save. Thought for the Day "Today, most software exists, not to solve a problem, but to interface with other software." — I. O. Angell

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  • Using ISO Image with a Local Repository for updating Exadata Compute nodes

    - by Rene Kundersma
    For systems that cannot connect directly to Oracle ULN to build a local repository an ISO image file is made available by Oracle. This ISO image can be mounted and used as a local repository. The ISO image contains a file system that contains only the latest (x86_64) ULN channel and cannot be used to update the database servers to any other release than release 11.2.3.1.1. ISO and instructions can be found here  Rene Kundersma

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  • Inserting data to database from Android

    - by Angel
    I have to build an application where the requirement is that my clients will send data from their Android device and I have to save that data to a database. I have done the part of coding that inserts data from Android emulator to my XAMPP database on localhost, now I have to implement the real thing. How can I connect the devices where my application will be installed to the XAMPP database I have created so that the data they send can be inserted into it?

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  • New Information Center - Reviewing Security For FMW 11g

    - by Daniel Mortimer
    Announcing ... Information Center: Reviewing Security For Oracle Fusion Middleware 11g [ID 1458051.2] has been published.  Screenshot of ID 1458051.2 What is an Information Center? Information Centers use widgets to aggregate knowledge content, such as support documents, product documentation, support community threads, which is pertinent to a given task or intent. Widgets either contain static lists or better still some widgets are dynamic. A dynamic widget uses a query criteria to present a list of support documents relevant to the title / subject matter of the widget. The content of a dynamic widget is refreshed automatically every 24 hours. Once you are in an Information Center, you can use the left hand menu to navigate to other Tasks / Intent Information Centers (e.g "Install and Configure", "Patch", "Troubleshoot", "Upgrade" which are available for the chosen product. Are Information Centers easy to find? You can go straight to the new "Reviewing Security" Information Center by using the hyperlink given above. There are, however, two other methods which make Information Centers easier to find. Browse Knowledge Refine Your Search Browse Knowledge The "Browse Knowledge" is currently found in the "Knowledge" Tab Page in My Oracle Support. As illustrated by the screenshots below, you can find Information Centers by choosing a product (e.g "Oracle Fusion Middleware"), a version and an action / intent. If an Information Center exists for your selection the "Advisor Found" button is enabled. Clicking on this button will take you straight to the desired Information Center.Screenshot - Browse Knowledge 1 Screenshot - Browse Knowledge 2 Screenshot - Browse Knowledge 3 Refine Your Search Refine your search is a dialogue which is triggered by certain keywords that you may enter into the Global Search field in the top right hand corner of My Oracle Support. The "Refine Your Search" works in a similar manner to "Browse Knowledge". Choose your product and version. The appropriate Task / Intent should already be selected for you. Thereafter, click the Go button. Screenshot - Refine Your Search 1 Screenshot - Refine Your Search 2 Screenshot - Refine Your Search 3

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  • Oracle to SQL Server: Crossing the Great Divide, Part 1

    When a SQL expert moves from Oracle to SQL Server, he can spot obvious strengths and weaknesses in the product that aren't obvious to the SQL Server DBA. Jonathan Lewis is that man, as he records his train of thought whilst he investigates the mechanics of the database engine. The result makes interesting reading.

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  • Visio 2010 Reverse Engineer Oracle

    - by digitall
    I have used Visio 2007 in the past to reverse engineer Oracle databases to get a flow scheme. I believe all Office 2007 products were x86 as well which is where I suspect my issue currently lies. I have since upgraded to Visio 2010 x64 and when I go to reverse engineer something from Oracle it shows up under Installed Visio Drivers but I can't seem to create a data source using it. My assumption here is it is because Oracle doesn't play nicely with x64 and with Visio being compiled as x64 I don't even get the option to use it. Has anyone done this with Visio 2010 x64 and Oracle yet? Or are there other tools you would recommend to reverse engineer and get a model such as the one generated by Visio?

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  • Where can you find the Oracle Applications User Experience team in the next several months?

    - by mvaughan
    By Misha Vaughan, Applications User ExperienceNovember is one of my favorite times of year at Oracle. The blast of OpenWorld work is over, and it’s time to get down to business and start taking our messages and our work on the road out to the user groups. We’re in the middle of planning all of that right now, so we decided to provide a snapshot of where you can see us and hear about the Oracle Applications User Experience – whether it’s Fusion Applications, PeopleSoft, or what we’re planning for the next-generation of Oracle Applications.On the road with Apps UX...In December, you can find us at UKOUG 2012 in Birmingham, UK: UKOUG, UK Oracle User Group Conference 2012?December 3 – 5, 2012?ICC, Birmingham, UKIn March, we will be at Alliance 2013 in Indianapolis, and our fingers are crossed for OBUG Connect 2013 in Antwerp:? Alliance 2013March 17 - 20, 2013 ?Indianapolis, IndianaOBUG Benelux Connect 2013?March 26, 2013?Antwerp, Belgium?? In April, you will see us at COLLABORATE13 in Denver:? Collaborate13April 7 - April 11, 2013 ?Denver, Colorado?? And in June, we round out the kick-off to summer at OHUG 2013 in Dallas and Kscope13 in New Orleans:? OHUG 2013June 9 -13, 2013?Dallas, Texas ODTUG Kscope13?June 23-27, 2013 ?New Orleans, LA? The Labs & DemosAs always, a hallmark of our team is our mobile usability labs. If you haven’t seen them, they are a great way for customers and partners to get a peek at what Oracle is working on next, and a chance for you to provide your candid perspective. Based on the interest and enthusiasm from customers last year at Collaborate, we are adding more demo-stations to our user group presence in the year ahead. If you want to see some of the work we are doing first-hand but don’t have a lot of time, the demo stations are a great way to get a quick update on the latest wow-factor we are researching. I can promise that you will see whatever we think is new and interesting at the demo stations first. Oracle OpenWorld 2012 Apps UX DemostationFor Applications DevelopersMore and more, I get asked the question, “How do I build an application that looks like a Fusion?” My answer is Fusion Applications Design Patterns. You can find out more about how Fusion Applications developers can leverage ADF and the user experience best practices we developed for Fusion at sessions lead by Ultan O’Broin, Director of Global User Experience, in the year ahead. Ultan O'Broin, On Fusion Design Patterns Building mobile applications are also top of mind these days. If you want to understand how Oracle is approaching this strategy, check out our session on Mobile user experience design patterns with Mobile ADF.  In many cases, this will be presented by Lynn Rampoldi-Hnilo, Senior Manager of Mobile User Experiences, and in a few cases our ever-ready traveler Ultan O’Broin will be on deck. Lynn Rampoldi-Hnilo, on Mobile User Experience Design PatternsApplications User ExperiencesFusion Applications continues to evolve, and you will see the new face of Fusion Applications at our executive sessions in the year ahead, which are led by vice president Jeremy Ashley or a hand-picked presenter, such as one of our Fusion User Experience Advocates.  Edward Roske, CEO InterRel Consulting & Fusion User Experience AdvocateAs always, our strategy is to take our lessons learned and spread them across the Applications product lines. A great example is the enhancements coming in the PeopleSoft user experience, which you can hear about from Harris Kravatz, Senior Manager, PeopleSoft User Experience. Fusion Applications ExtensibilityWe can’t talk about Fusion Applications without talking about how to make it look like your business. If tailoring Fusion applications is a question in your mind, and it should be, you should hit one of these sessions. These sessions will be lead by our own Killian Evers, Senior Director, Tim Dubois, User Experience Architect, and some well-trained Fusion User Experience Advocates.Find out moreIf you want to stay on top of where and when we will be, you can always sign up for our newsletter or check out the events page of usableapps.

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  • Removing Exchange 2010 and SBS2011 gracefully after migration to Server 2008 Std R2

    - by user145275
    We have recently completed a server replacement for a customer. They had SBS2011 using Exchange 2010. They now have Server 2008 Std R2 and Google Apps email. We have migrated the DHCP, DNS, Filserver and all 5 FSMO roles to the new 2008 R2 server (today). During the grace period for SBS2011 we intend to decomission the old server completely. Previous experience would suggest uninstalling Exchange 2010 then demote SBS2011 then remove from the domain and switch off. Can I simply demote SBS2011 without removing Exchange? Can't really find any walkthroughs on this. My concern is that if we simply turn off SBS2011 the AD is left in a mess with legacy Exchange objects making any potential reintroduction of Exchange difficult in future, plus I want to do it the right way!

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  • WebCenter Customer Spotlight: Los Angeles Department of Water and Power

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

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  • Monday, Oct 1 at OpenWorld - Database Security Must See Sessions

    - by Troy Kitch
    TIME TITLE LOCATION 12:15 - 1:15 PM Database Security Inside-Out: Latest Innovations in Database Security (CON8686) Moscone South - 102 3:15 - 4:15 PM Oracle Database Security Solutions Customer Panel: Real-World Case Studies (CON8674) Moscone South - 270 4:45 - 5:45 PM Latest Innovations and Best Practices for Oracle Database Auditing (CON8661) Moscone South - 303

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