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• Release: Oracle Java Development Kit 8, Update 20

  - by Tori Wieldt

  Java Development Kit 8, Update 20 (JDK 8u20) is now available. This latest release of the Java Platform continues to improve upon the significant advances made in the JDK 8 release with new features, security and performance optimizations. These include: new enterprise-focused administration features available in Oracle Java SE Advanced; products offering greater control of Java version compatibility; security updates; and a very useful new feature, the MSI compatible installer. Download Release Notes Java SE 8 Documentation New tools, features and enhancements highlighted from JDK 8 Update 20 are: Advanced Management Console The Java Advanced Management Console 1.0 (AMC) is available for use with the Oracle Java SE Advanced products. AMC employs the Deployment Rule Set (DRS) security feature, along with other functionality, to give system administrators greater and easier control in managing Java version compatibility and security updates for desktops within their enterprise and for ISVs with Java-based applications and solutions. MSI Enterprise JRE Installer Available for Windows 64 and 32 bit systems in the Oracle Java SE Advanced products, the MSI compatible installer enables system administrators to provide automated, consistent installation of the JRE across all desktops in the enterprise, free of user interaction requirements. Performance: String de-duplication resulting in a reduced footprint Improved support in G1 Garbage Collection for long running apps. A new 'force' feature in DRS (Deployment Rule Set) which allows system administrators to specify the JRE with which an applet or Java Web Start application will run. This is useful for legacy applications so end users don't need to approve security exceptions to run.  Java Mission Control 5.4 with new ease-of-use enhancements and launcher integration with Eclipse 4.4 JavaFX on ARM Nashorn performance improvement by persisting bytecode after inital compilation There's much more information to be found in the JDK 8u20 Release Notes.

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• Should we encourage coding styles in favor of developer's autonomy, or discourage it in favor of consistency?

  - by Saeed Neamati

  A developer writes if/else blocks with one-line code statements like: if (condition) // Do this one-line code else // Do this one-line code Another uses curly braces for all of them: if (condition) { // Do this one-line code } else { // Do this one-line code } A developer first instantiates an object, then uses it: HelperClass helper = new HelperClass(); helper.DoSomething(); Another developer instantiates and uses the object in one line: new HelperClass().DoSomething(); A developer is more easy with arrays, and for loops: string[] ordinals = new string[] {'First', 'Second', 'Third'}; for (i = 0; i < ordinals.Length; i++) { // Do something } Another writes: List<string> ordinals = new List<string>() {'First', 'Second', 'Third'}; foreach (string ordinal in ordinals) { // Do something } I'm sure that you know what I'm talking about. I call it coding style (cause I don't know what it's called). But whatever we call it, is it good or bad? Does encouraging it have an effect of higher productivity of developers? Should we ask developers to try to write code the way we tell them, so to make the whole system become style-consistent?

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• Constituent Experience Counts In Public Sector

  - by Michael Seback

    Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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• Synchronize two directories on linux pc

  - by Gab

  I need a distributed filesystem (or a synchronization tool) that is capable of keeping a directory synchronized across 4 pc. My requirements are: offline access (data must be available offline on each pc) preserve execution rights: some files are marked executable on a linux partition. This flag should be replicated. efficient sync strategy: some of my files are 20GB, they are changed quite often, but in very little parts (Virtualbox images). Delta transmissions are welcome. efficient handling of space: no history for files, files shouldn't be copied to temp directories "just in case you break it". it must propagate deletions of files modification can happen in any of the 4 pcs, they should be propagated when other pc are connected. Other specs of my solution are: Sync is over a lan, the total amount of data to be synced is around 180GB, in some ten thousand files. Changes are small, but can happen in big files. At the moment i'm interested in a linux only solution. conflicts either don't happen or are solved with "last one wins" I haven't found any good solution. I've been trying: unison: it is the only one working at the moment, but during the hashing phase it hangs my pc for some minute, disk light steady on. Sparkleshare doesn't handle large files nicely. It keeps an history of all your changes that grows up indefinitely. They promise it will be fixed in next releases, but at the moment it still doesn't fit my needs. owncloud (keeps history of each file i change) coda ? (help! i couldn't set it up correctly!) git-annex assistant transforms all your files in symlinks and mark the original file as read only ("just in case you make a mistake while you modify it"!). Before you edit a file you have to issue a special command "git-annex unlock", that creates a local copy of the file, and you have to remember to lock it again if you want it synchronized. What to try next?

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• Oracle is Child&rsquo;s Play&hellip;in NSW

  - by divya.malik

  A few weeks ago, my colleague Michael Seback posted a blog entry on Oracle’s acquisition of Haley.  We recently read  an interesting report from Down Under, and here was our press release on the  implementation of Oracle’s Policy automation software in New South Wales, which I thought I would share. We always love hearing about our software “at work”, and especially in the Public Sector- social services area, where it makes a big difference to people’s lives. Here were some of the reasons, why NSW chose Oracle software: “One of the things Oracle’s Policy Automation system is good at is allowing you take decision  trees and rules that are obviously written in English and code them up using very much a natural language approach,” said Holling (CIO for Human Services). “So it was quite a short process to translate the final set of rules that were written on paper into business rules that were actually embedded in the system.” “Another reason why we chose Oracle’s Automation tool is because with future versions of Siebel it comes very tightly integrated with that. It allows us to then to basically take the results of the Policy Automation survey and actually populate our client management system database with that information,” said Holling. As per Surend Dayal, North America VP, Oracle’s Policy automation has applications across a wide range of industries, including public sector—especially health and human services—also financial services, insurance, and even airline rewards programs. In other words, any business process that requires consistent, accurate decision-making where complex legislation and/or internal policies are involved. Click here to read more about Oracle and Haley.

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• Oracle Customer Experience (CX) Solutions Make Retailers Merry

  - by Tuula Fai

  Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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• Will new Twitter API 1.1 allow hashtag/tweet/trend queries without any authentication, i.e. for a client that does not use an user's account at all?

  - by P5music

  I see that, even not being logged in Twitter with an account, if I google hashtags or twitter accounts, twitter show them. I think it should be also possible to get those tweets programmatically but I do not know it for sure, so I ask for confirmation here, especially for the future with the new Twitter API resctrictions. I mean, will it be possible to get tweets from hashtags or accounts without logging in an user account, and so not wanting to access the user settings, subscriptions, etc (because I do not need it), thus not having to respect any token limit? I found these API 1.1 faqs, have I to be concerned? Will an application have to request user authorization just to make public API calls? When API v1.1 is released, user authorization (and access tokens) are required for all API 1.1 requests. In the weeks following release, some methods will require only application-based authentication for certain "userless" contexts. Will an application have to request user authorization just to make public API calls? When API v1.1 is released, user authorization (and access tokens) are required for all API 1.1 requests. In the weeks following release, some methods will require only application-based authentication for certain "userless" contexts. Will the Search API require authentication? The Search API is now part of the official REST API in version 1.1. In addition to serving results in a format consistent with other Tweet resources, usage will also require authentication.

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• Customer Experience Management for Retail 2.0 - part 2 / 2

  - by Sanjeev Sharma

  In the previous post, i discussed some of the key trends shaping up in the retail industry, their implications and the challenges facing retailers seeking to regain control of the buyer-seller relationship. Is Customer Experience Management the panacea for the ailing retailers who are now awakening to the power of the consumer? Quite honestly, customer acquisition, retention and satisfaction have been top of mind for retailers for quite some time now. The missing piece of this puzzle is bringing all those countless hours of strategy and planning to fruition. This is more of an execution gap than anything else. Although technology has made consumers more informed, more mobile and more social, customer experience is still largely defined by delivering on the following: Consistent experiences, whether shopping online or offline Personalize-able interaction ("mass market" sounds good as an internal strategy but not when you are a buyer!) Timely order fulfillment, if not pro-active notification of delays Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning.

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• T-SQL select where and group by date

  - by bconlon

  T-SQL has never been my favorite language, but I need to use it on a fairly regular basis and every time I seem to Google the same things. So if I add it here, it might help others with the same issues, but it will also save me time later as I will know where to look for the answers!! 1. How do I SELECT FROM WHERE to filter on a DateTime column? As it happens this is easy but I always forget. You just put the DATE value in single quotes and in standard format: SELECT StartDate FROM Customer WHERE StartDate >= '2011-01-01' ORDER BY StartDate 2. How do I then GROUP BY and get a count by StartDate? Bit trickier, but you can use the built in DATEADD and DATEDIFF to set the TIME part to midnight, allowing the GROUP BY to have a consistent value to work on: SELECT DATEADD (d, DATEDIFF(d, 0, StartDate),0) [Customer Creation Date], COUNT(*) [Number Of New Customers] FROM Customer WHERE StartDate >= '2011-01-01' GROUP BY DATEADD(d, DATEDIFF(d, 0, StartDate),0) ORDER BY [Customer Creation Date] Note: [Customer Creation Date] and [Number Of New Customers] column alias just provide more readable column headers. 3. Finally, how can you format the DATETIME to only show the DATE part (after all the TIME part is now always midnight)? The built in CONVERT function allows you to convert the DATETIME to a CHAR array using a specific format. The format is a bit arbitrary and needs looking up, but 101 is the U.S. standard mm/dd/yyyy, and 103 is the U.K. standard dd/mm/yyyy. SELECT CONVERT(CHAR(10), DATEADD(d, DATEDIFF(d, 0, StartDate),0), 103) [Customer Creation Date], COUNT(*) [Number Of New Customers] FROM Customer WHERE StartDate >= '2011-01-01' GROUP BY DATEADD(d, DATEDIFF(d, 0, StartDate),0) ORDER BY [Customer Creation Date]  #

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• Caching all files in varnish

  - by csgwro

  I want my varnish servers to cache all files. At backend there is lighttpd hosting only static files, and there is an md5 in the url in case of file change, ex. /gfx/Bird.b6e0bc2d6cbb7dfe1a52bc45dd2b05c4.swf). However my hit ratio is very poorly (about 0.18) My config: sub vcl_recv { set req.backend=default; ### passing health to backend if (req.url ~ "^/health.html$") { return (pass); } remove req.http.If-None-Match; remove req.http.cookie; remove req.http.authenticate; if (req.request == "GET") { return (lookup); } } sub vcl_fetch { ### do not cache wrong codes if (beresp.status == 404 || beresp.status >= 500) { set beresp.ttl = 0s; } remove beresp.http.Etag; remove beresp.http.Last-Modified; } sub vcl_deliver { set resp.http.expires = "Thu, 31 Dec 2037 23:55:55 GMT"; } I have made an performance tuning: DAEMON_OPTS="${DAEMON_OPTS} -p thread_pool_min=200 -p thread_pool_max=4000 -p thread_pool_add_delay=2 -p session_linger=100" The main url which is missed is... /health.html. Is that forward to backend correctly configured? Disabling health checking hit ratio increases to 0.45. Now mostly "/crossdomain.xml" is missed (from many domains, as it is wildcard). How can I avoid that? Should I carry on other headers like User-Agent or Accept-Encoding? I thing that default hashing mechanism is using url + host/IP. Compression is used at the backend. What else can improve performance?

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• Sneak Preview - New CodePlex UI

  We have been busy the last several months working to improve the overall experience for the CodePlex community. We have been working through some of the top requested items, such as our big announcement last week enabling Git. Something that is not explicitly on the feature request list are requests to update the web site look and user experience.  As Brian Harry mentioned, the Future of CodePlex is Bright, so it is time to start brightening up the place. Goals As with any sizeable change you need to decide the scope of changes you want to tackle. We decided that we would optimize on incremental improvements verses taking months to get a completely new experience released. Our goals with this user experience work is to refresh the look and feel of the site, introduce new visual elements and set up the site for future structural changes. So this is not the end, just the beginning. Early Views I want to set a few expectations first, these screen shots are not final, and we are still working through the content and final element placement. Feedback is always welcome, just take that in mind as you review the images. New CodePlex Home The navigation changed a good bit on the home page and we have moved the search to a more consistent location across the site.   User Profile Users Home Page The goal was to make it easier to find and take action on common tasks such as creating projects. Project Home Issue Tracker   This should give you a taste of where we are going with the new user experience.     As always we love the feedback, either comment below, find us on Twitter @codeplex or @mgroves84, or create or vote up suggestions.

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• Payables Master Generic Datafix (MGD) Now Checks For Even More EBTax Corruption!!

  - by MargaretW

  The Payables MGD is a vital diagnostic that all R12/12.1 customers need to run regularly to check the data integrity of their Payables system. This script does not make any changes to your system, so it’s risk free and it produces a HTML formatted output showing which data corruption issues have been detected and provides the Doc ID’s that will be needed to fix them. This MGD diagnostic (version 120.92 and above) is even better than it used to be as it now checks for 11 new EBTax corruption signatures that Support was seeing on a consistent basis. These lengthy Service Requests could have been avoided with one run of the MGD which tells you right away if you have data corruption. It’s the first thing our Payables support engineers will have you run when you log an SR so why not be one step ahead? The new EBTax signatures that were included in this latest update to the MGD are pulled from the following common solutions documents: R12 E-Business Tax/Payables Data-Fixes: Cause and action to handle ZX_LINES_SUMMARY_U1 issue Doc ID 1152123.1 EB-Tax Data Corruption Issues & Recommended Solutions Doc ID 1316316.1 The specific issues that are now screened are detailed below: 1. TAXABLE_BASIS_FORMULA and MANUALLY_ENTERED_FLAG mismatch 2. ESTABLISHMENT_ID mismatch 3. TRX_NUMBER mismatch 4. TAX_RATE mismatch 5. Currency Conversion related columns mismatch in Migrated Invoices 6. HISTORICAL_FLAG and RECORD_TYPE_CODE mismatch 7. ADJUSTED_DOC_TRX_LEVEL_TYPE is NULL or APPLIED_FROM_TRX_LEVEL_TYPE is NULL 8. Missing Reversal Tax Distributions For Tax Distributions 9. Tax Lines for discarded or cancelled Transaction Lines are not marked as cancelled 10. Error AP_ERR_TAX_DIST_SYNC 11. AP_UNFROZEN_DIST_EXIST/Unfrozen Tax Distributions exist for this invoice Get Proactive – Check your system for these common EBTax issues and fix the data before it causes a problem. Access the MGD note and watch the video that explains how it works here - R12: Master GDF Diagnostic to Validate Data Related to Invoices, Payments, Accounting, Suppliers and EBTax [VIDEO] Doc ID 1360390.1

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• Business Forces: SOA Adoption

  The only constant in today’s business environment is change. Businesses that continuously foresee change and adapt quickly will gain market share and increased growth. In our ever growing global business environment change is driven by data in regards to collecting, maintaining, verifying and distributing data.  Companies today are made and broken over data. Would anyone still use Google if they did not have one of the most accurate search indexes on the internet? No, because their value is in their data and the quality of their data. Due to the increasing focus on data, companies have been adopting new methodologies for gaining more control over their data while attempting to reduce the costs of maintaining it. In addition, companies are also trying to reduce the time it takes to analyze data in regards to various market forces to foresee changes prior to them actually occurring.   Benefits of Adopting SOA Services can be maintained separately from other services and applications so that a change in one service will only affect itself and client services or applications. The advent of services allows for system functionality to be distributed across a network or multiple networks. The costs associated with maintain business functionality is much higher in standard application development over SOA due to the fact that one Services can be maintained and shared to other applications instead of multiple instances of business functionality being duplicated via hard coding in to several applications. When multiple applications use a single service for a specific business function then the all of the data being processed will be consistent in terms of quality and accuracy through the applications. Disadvantages of Adopting SOA Increased initial costs and timelines are associated with SOA due to the fact that services need to be created as well as applications need to be modified to call the services In order for an SOA project to be successful the project must obtain company and management support in order to gain the proper exposure, funding, and attention. If SOA is new to a company they must also support the proper training in order for the project to be designed, and implemented correctly. References: Tews, R. (2007). Beyond IT: Exploring the Business Value of SOA. SOA Magazine Issue XI.

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• ldap-authentication without sambaSamAccount on linux smb/cifs server (e.g. samba)

  - by umlaeute

  i'm currently running samba-3.5.6 on a debian/wheezy host to act as the fileserver for our department's w32-clients. authentication is done via OpenLDAP, where each user-dn has an objectclass:sambaSamAccount that holds the smb-credentials and an objectclass:shadowAccount/posixAccount for "ordinary" authentication (e.g. pam, apache,...) now we would like to dump our department's user-db, and instead use authenticate against the user-db of our upstream-organisation. these user-accounts are managed in a novell-edirectory, which i can already use to authenticate using pam (e.g. for ssh-logins; on another host). our upstream organisation provides smb/cifs based access (via some novell service) to some directories, which i can access from my linux client via smbclient. what i currently don't manage to do is to use the upstream-ldap (the eDirectory) to authenticate our institution's samba: i configured my samba-server to auth against the upstream ldap server: passdb backend = ldapsam:ldaps://ldap.example.com but when i try to authenticate a user, i get: $ smbclient -U USER \\\\SMBSERVER\\test Enter USER's password: Domain=[WORKGROUP] OS=[Unix] Server=[Samba 3.6.6] tree connect failed: NT_STATUS_ACCESS_DENIED the logfiles show: [2012/10/02 09:53:47.692987, 0] passdb/secrets.c:350(fetch_ldap_pw) fetch_ldap_pw: neither ldap secret retrieved! [2012/10/02 09:53:47.693131, 0] lib/smbldap.c:1180(smbldap_connect_system) ldap_connect_system: Failed to retrieve password from secrets.tdb i see two problems i'm having: i don't have any administrator password for the upstream ldap (and most likely, they won't give me one). i only want to authenticate my users, write-access is not needed at all. can i go away with that? the upstream ldap does not have any samba-related attributes in the db. i was under the impression, that for samba to authenticate, those attributes are required, as smb/cifs uses some trivial hashing which is not compatible with the usual posixAccount hashes. is there a way for my department's samba server to authenticate against such an ldap server?

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• Upgrading PHP, MySQL old-passwords issue

  - by Rushyo

  I've inherited a Windows 2k3 server running an XAMPP-installation from the stone age. I needed to upgrade PHP to facilitate an upgrade to MediaWiki to facilitate a new MediaWiki extension (to facilitate some documentation to facilitate doing my job to facilitate getting paid to facilit... you get the idea). However... installing a new version of PHP resulted in PHP's MySQL libraries refusing to communicate using MySQL's 'old style' 152-bit passwords. Not a problem in theory. The MySQL installation is post-4.1, so it should have the functionality to upgrade the user's passwords from 152-bit to 328-bit (what a weird hashing algorithm...). I ran the following: SET PASSWORD = PASSWORD('foo'); on MySQL but querying: SELECT user, password FROM mysql.user; returned just the same password I started out with - 152-bit. Now... I suspect you're thinking 'AHA! old-passwords is on!'. Unfortunately it's not - I've disabled it in the configuration (explicitly set it to 0), made doubly sure I have an absolute reference to that configuration file and ensured the service isn't using the --old-passwords flag. The service was reset after each and every operation. So I went onto another system and generated the 328-bit hash on there, copying the hash over to the first MySQL instance. Unfortunately, that didn't work either (I did remember to FLUSH PRIVILEGES). The application error is: "'mysqlnd cannot connect to MySQL 4.1+ using the old insecure authentication. Please use an administration tool [...snip...] Is there anything else I can try to get PHP to recognise MySQL as not using the 'old insecure authentication'? MySQL seems to be stuck in 'old-passwords' mode and I can't get it out of it.

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• Join Us!! Live Webinar: Using UPK for Testing

  - by Di Seghposs

  Create Manual Test Scripts 50% Faster with Oracle User Productivity Kit  Thursday, March 29, 2012 11:00 am – 12:00 pm ET Click here to register now for this informative webinar. Oracle UPK enhances the testing phase of the implementation lifecycle by reducing test plan creation time, improving accuracy, and providing the foundation for reusable training documentation, application simulations, and end-user performance support—all critical assets to support an enterprise application implementation. With Oracle UPK: Reduce manual test plan development time - Accelerate the testing cycle by significantly reducing the time required to create the test plan. Improve test plan accuracy - Capture test steps automatically using Oracle UPK and import those steps directly to any of these testing suites eliminating many of the errors that occur when writing manual tests. Create the foundation for reusable assets - Recorded simulations can be used for other lifecycle phases of the project, such as knowledge transfer for training and support. With its integration to Oracle Application Testing Suite, IBM Rational, and HP Quality Center, Oracle UPK allows you to deploy high-quality applications quickly and effectively by providing a consistent, repeatable process for gathering requirements, planning and scheduling tests, analyzing results, and managing  issues. Join this live webinar and learn how to decrease your time to deployment and enhance your testing plans today! 

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• Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

  - by Richard Lefebvre

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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• Corporate Efficiency

  - by AndyScott

  Thoughts on streamlining the process of getting someone up to speed when they join a project as a new hire; or as is common in some companies, switch from one project to another: Has anyone heard of a strategy (including emphasis towards consistent, ongoing documentation) that would bring a user up to speed quickly? Has there been any thought given to focused documentation, specific to a role within a project? Or formalized mentoring within a project, that goes beyond a “system walkthrough”?   Often it's overlooked what time is wasted when a senior level worker is brought on board.  It's assumed that they will know the right questions to ask. They are the type of people that normally learn quickly, and in their own ways, so let them get by with what's out there.   Having a user without a computer will cost you measurable worker hours, making it an easy target to shoot at (and rightly so). Not getting them up to speed as quickly as possible is an efficiency issue, that seems to have become an industry standard as an accepted loss. Given the complexity of the projects within most companies, and the frequency with which users are shifted from one project to another based on need; I think this is an area that bears consideration.

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• What are solutions and tradeoffs to maintain search result consistency in a web application

  - by iammichael

  Consider a web application with a custom search function that must display the results in a paged manner (twenty per page with up to hundreds of thousands of total results) and the ability to drill down to individual results that maintain next/previous links to navigate through the results. Re-executing the search on each page request to get the appropriate results for that page of data can be too expensive (up to 15s per search). Also, since the underlying data can change frequently (e.g. addition of new results), re-executing could cause the next/previous functionality to result in inconsistent behavior (e.g. the same results reappearing on a later page after having been viewed on an earlier page). What options exist to ensure the search results can be viewed across multiple pages in a consistent manner, and what tradeoffs does each option have in terms of network, CPU, memory, and storage requirements? EDIT: I thought caching the query search results was an obvious necessity. The question is really asking about where to cache the result set and what tradeoffs might exist to each. For example, storing the ids of the entities in the result set on the client, or storing the IDs of the entities themselves in the users session on the web server, or in a temporary table in the database. I'm not looking specifically for a single solution as different scenarios may result in different approaches (and such a question would be more suited for stackoverflow.com rather than here), but more of a design comparison between the possible approaches.

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• Web master tools is throwing out 404 errors on link not on page

  - by plantify

  Webmaster tools is showing thousands of 404 errors, where pages on the site are referring to another incorrect url. For example, URL not found www.plantify.co.uk/shop/=, linked from http://www.plantify.co.uk/shop/gift-voucher and http://www.plantify.co.uk/shop/special-plant-offers. I obviously have checked the source and cannot find any references to this link on any page. The only consistent issue is that it only seems to report this error on pages with two section i.e. www.plantify.co.uk/shop does not report any error whilst all pages with www.plantify.co.uk/shop/xxx (where xxx can be several different pages such as gift-voucher) all report this. I cannot seem to duplicate this error. I have run a link checker (we use Screaming Frog) and it does not report this error. I have fetched these pages as a bot, and these do not report this error. I am at a total loss. I cannot even duplicate the issue, but it is most definitely an issue, as Webmaster Tools is reporting new errors every day. Is this perhaps google bot doing its own thing?

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• SDL_DisplayFormat works, but not SDL_DisplayFormatAlpha

  - by Bounderby

  The following code is intended to display a green square on a black background. It executes, but the green square does not show up. However, if I change SDL_DisplayFormatAlpha to SDL_DisplayFormat the square is rendered correctly. So what don't I understand? It seems to me that I am creating *surface with an alpha mask and I am using SDL_MapRGBA to map my green color, so it would be consistent to use SDL_DisplayFormatAlpha as well. (I removed error-checking for clarity, but none of the SDL API calls fail in this example.) #include <SDL.h> int main(int argc, const char *argv[]) { SDL_Init( SDL_INIT_EVERYTHING ); SDL_Surface *screen = SDL_SetVideoMode( 640, 480, 32, SDL_HWSURFACE | SDL_DOUBLEBUF ); SDL_Surface *temp = SDL_CreateRGBSurface( SDL_HWSURFACE, 100, 100, 32, 0, 0, 0, ( SDL_BYTEORDER == SDL_BIG_ENDIAN ? 0x000000ff : 0xff000000 ) ); SDL_Surface *surface = SDL_DisplayFormatAlpha( temp ); SDL_FreeSurface( temp ); SDL_FillRect( surface, &surface->clip_rect, SDL_MapRGBA( screen->format, 0x00, 0xff, 0x00, 0xff ) ); SDL_Rect r; r.x = 50; r.y = 50; SDL_BlitSurface( surface, NULL, screen, &r ); SDL_Flip( screen ); SDL_Delay( 1000 ); SDL_Quit(); return 0; }

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• How to make Thunderbird play nice with Google mail

  - by Christi

  Thunderbird and gmail aren't exactly the best of friends. Gmail's tags mean that Thunderbird often downloads multiple copies of a single mail. Anything tagged in gmail will appear in a folder related to that tag, the "all mail" folder, and possibly the "inbox" and "sent mail" folders too. Thus a mail with multiple tags could potentially be stored more than four times in a local Thunderbird cache. This can make searching difficult, and is obviously wasteful of disk space. The best solution I have come up with is as follows. Operate a zero inbox policy (i.e. use the inbox for processing live mail only and archive everything else) which eliminates an extra copy in the inbox. Secondly, configure Thunderbird not to sync the "Sent Mail" folder - this is a bit of a pain, since I actually find it quite useful to be able to look through just the mails I've sent, but a search can duplicate this functionality. In this way, most of the duplicates are removed, and only mail with tags is stored locally more than once. Ideally, however, I'd only like one copy of each mail to be stored locally. I am surprised Thunderbird doesn't store mail by some sort of hashing algorithm to prevent precisely this problem - but it wouldn't be compatible with the way the folders are mirrored in a local directory structure, I suppose. Can anyone think of a better way to get Thunderbird to cache a Google mail account locally efficiently.

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• Using Queries with Coherence Read-Through Caches

  - by jpurdy

  Applications that rely on partial caches of databases, and use read-through to maintain those caches, have some trade-offs if queries are required. Coherence does not support push-down queries, so queries will apply only to data that currently exists in the cache. This is technically consistent with "read committed" semantics, but the potential absence of data may make the results so unintuitive as to be useless for most use cases (depending on how much of the database is held in cache). Alternatively, the application itself may manually "push down" queries to the database, either retrieving results equivalent to querying the cache directly, or may query the database for a key set and read the values from the cache (relying on read-through to handle any missing values). Obviously, if the result set is too large, reading through the cache may cause significant thrashing. It's also worth pointing out that if the cache is asynchronously synchronized with the database (perhaps via database change listener), that an application may commit a transaction to the database, then generate a key set from the database via a query, then read cache entries through the cache, possibly resulting in a race condition where the application sees older data than it had previously committed. In theory this is not problematic but in practice it is very unintuitive. For this reason it often makes sense to invalidate the cache when updating the database, forcing the next read-through to update the cache.

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• Tool to know what is making the desktop load longer than usual

  - by Marky

  Is there such a tool? My desktop as of late is taking longer to load than usual. I'd say it takes more than 20 seconds from GDM login until I see the desktop. Aside from disabling all app-indicators and testing it manually one by one, what else should be done? The only indicator I remember activating lately was bluetooth and I have already disabled it from Startup Applications. No improvement. I know of bootchart, but I don't really have a problem with boot. It is only after I login that the issue occurs. I'm on Natty Narwhal. *Updating this thread.... The issue seems to have fixed itself and I did not even do anything. It is really weird. I guess this is how Gnome works (and talk about not recognizing your theme and reverting to Windows 95-like look. How about that?). I have been a long time KDE user and I never encountered issues like this one. The KDE then may have booted into the desktop longer (from KDM) but at least I know it was consistent.

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• When should I start learning a PHP Framework

  - by Festus

  I'm a beginner programmer I have been learning PHP for a while, though not consistently. But for the past few months (say 3 months) I have been a bit consistent in my learning, largely because of a project a friend ask me to do for him since he knew I was into web design. Though I struggled to complete the tiny project for him after about 3 weeks, because I got stuck some times and I have to look up tutorials/references relating to the problem I was trying to solve, but I feel fulfilled been able to accomplish a project and along the way grab most of PHP basics. My interest in Web development has grew higher since completing that project and I have been trying to learn PHP/MySQL as fast as I could, because the same friend want me to do something else for him, which to me is way beyond the basics I know. Though I don't charge him anything, but it gives me a sense of fulfillment. I want to learn a framework, because I heard it can make you accomplish more as a web developer and makes life much easier. Can I learn a framework without having OOP knowledge? I know how to create and use functions, though I don't use it much I know my question is not straight forward, but I know you will understand were I'm coming from and advice me appropriately. I wish to become a professional Web Developer. I really need your professional advice.

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