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  • Douglas Adams Describes the Invention of the Ebook [Video]

    - by Jason Fitzpatrick
    In 1993, Douglas Adams–of The Hitch Hikers Guide to the Galaxy fame–lent his creative talent and voice to explaining the invention of the Ebook. The audio segment was produced almost 20 years ago by Adams to both promote his own work in digital format and the work of early ebook publisher Voyager Expanded Books. You may notice Adams refers to their product as a PowerBook, a name they kept until they heard Apple would be releasing a laptop with the same name (from then on the product was simply referred to as Expanded Books). The thoroughly modern video accompanying Adams concise and entertaining description of book history is an animation courtesy of U.K. designer Gavin Edwards, which he submitted to a contest hosted by The Literary Platform intended to match a clever animation with Adam’s monologue. [via Neatorama] HTG Explains: Why Linux Doesn’t Need Defragmenting How to Convert News Feeds to Ebooks with Calibre How To Customize Your Wallpaper with Google Image Searches, RSS Feeds, and More

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  • Oracle Delivers Latest Release of Oracle Enterprise Manager 12c

    - by Scott McNeil
    Richer Service Catalog for Database and Middleware as a Service; Enhanced Database and Middleware Management Help Drive Enterprise-Scale Private Cloud Adoption News Summary IT organizations are adopting private clouds as a stepping-stone to business-driven, self-service IT. Successful implementations hinge on the ability to efficiently deploy and manage cloud services at enterprise scale. Having a complete cloud management solution integrated with an enterprise-class technology stack is a fundamental requirement for IT. Oracle Enterprise Manager 12c Release 4 meets that requirement by helping businesses become more agile and responsive, while reducing cost, complexity, and risk. News Facts Oracle Enterprise Manager 12c Release 4, available today, lets organizations rapidly adopt Oracle-based, enterprise-scale private clouds. New capabilities provide advanced technology stack management, secure database administration, and enterprise service governance, enabling Oracle customers and partners to maximize database and application performance and drive innovation using self-service IT platforms. The enhancements have been driven by customers and the growing Oracle Enterprise Manager Ecosystem, comprised of more than 750 Oracle PartnerNetwork (OPN) Specialized partners. Oracle and its partners and customers have built over 140 plug-ins and connectors for Oracle Enterprise Manager. Watch the video highlights. Automation for Broader Cloud Services Oracle Enterprise Manager 12c Release 4 allows for a rapid enterprise-wide adoption of database, middleware and infrastructure services in the private cloud, driven by an enhanced API-enabled service catalog. The release features “push button” style provisioning of complete environments such as SOA and Oracle Active Data Guard, and fast data cloning that enables rapid deployment and testing of enterprise applications. Out-of-the-box capabilities to detect data and configuration vulnerabilities provide enhanced cloud service governance along with greater operational control through a flexible and extensible showback mechanism. Enhanced Database Management A new performance warehouse enables predictive database diagnostics and trend analysis and helps identify database problems before they occur. New enterprise data-governance capabilities enhance security by helping systematically discover and protect sensitive data. Step-by-step orchestration of upgrades with the ability to rollback changes enables faster adoption of Oracle Database 12c. Expanded Fusion Middleware Management A new consolidated view of Oracle Fusion Middleware 12c deployments with a guided management capability lets administrators apply best management practices to diverse middleware environments and identify performance issues quickly. A Java VM Diagnostics as a Service feature allows governed access to diagnostics data for IT workers across multiple disciplines for accelerated DevOps resolutions of defects and performance optimization. New automated provisioning for SOA lets middleware administrators perform mass SOA provisioning with ease. Superior Enterprise-Grade Management Private roles and preferred credentials have been added to Oracle Enterprise Manager to provide additional fine-grained security for organizations with complex access control requirements. A new security console provides a single point of control for managing the security of Oracle Enterprise Manager environments. Support for the latest industry standard SNMP v3 protocol, including encryption, enables more secure heterogeneous management. “Smart monitoring” adapts to observed environmental changes and adds self-management capabilities to help Oracle Enterprise Manager run at peak performance, while demanding less IT supervision. Supporting Quotes “Lawrence Livermore National Laboratory has a strong tradition of technology breakthroughs and leadership. As a member of Oracle’s Customer Advisory Board for Oracle Enterprise Manager, we have consistently provided feedback and guidance in the areas of enterprise-scale cloud, self-diagnosability, and secure administration for the product,” said Tim Frazier, CIO, NIF and Photon Sciences, Lawrence Livermore National Laboratory. “We intend to take advantage of the Release 4 features that support enterprise-scale availability and fine-grained security capabilities for private cloud deployments.” “IDC's most recent CloudTrack survey shows that most enterprises plan to adopt hybrid cloud architectures over the next three years,” said Mary Johnston Turner, Research Vice President, Enterprise System Management Software, IDC. “These organizations plan to deploy a wide range of workloads into cloud environments including mission critical database and middleware services that require high levels of fault tolerance and disaster recovery. Such capabilities were traditionally custom configured for each application but cloud offers the possibility to incorporate such properties within the service definition, enabling organizations to adopt cloud without compromise. With the latest release of Oracle Enterprise Manager 12c, Oracle is providing customers with an out-of-the-box experience for delivering highly-resilient cloud services for databases and applications.” “Since its inception, Oracle has been leading the way in innovative, scalable and high performance solutions for the enterprise. With this release of Oracle Enterprise Manager, we are extending this leadership by providing enterprise-scale capabilities for planning, delivering, and managing private clouds. We call this ‘zero-to-cloud – accelerated.’ These enhancements help our customers to expedite their adoption of cloud computing and prepares them for the next generation of self-service IT,” said Prakash Ramamurthy, senior vice president of Systems and Cloud Management at Oracle. Supporting Resources Oracle Enterprise Manager 12c Video: Cerner Delivers High Performance Private Cloud Video: BIAS Achieves Outstanding Results with Private Cloud Press Release Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter Download the Oracle Enterprise Manager 12c Mobile app

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  • Roll Your Own Hologram with DIY Holography Kit

    - by Jason Fitzpatrick
    If you’re looking for a DIY project with a 1980s theme, this create-your-own hologram kit is your ticket to 3D greatness. Over at Make magazine they’ve put together a tutorial for creating your own holograms using the DIY holographic kit featured in the Maker Shed–Make’s storefront for DIYers. The kit is $99; certainly not pocket change but on par with other holography kits on the market and even a bit generous with the inclusion of 20 sheets of holographic film. Check out the video above to see how easy it is to capture small objects on the film and create your own holograms. How-To: Holography [Make] How to See What Web Sites Your Computer is Secretly Connecting To HTG Explains: When Do You Need to Update Your Drivers? How to Make the Kindle Fire Silk Browser *Actually* Fast!

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  • Oracle OpenWorld Healthcare Integration Session Highlights Challenges & Solutions

    - by Bruce Tierney
    In today’s session co-presented by Steve Schenks, Integration Architect from Ascension Health and Oracle’s Sundar Shenbagam and Suresh Sharma (apparently your initials must be SS to present during this session), interesting insights in many different areas including Steve’s descriptions of the challenges with their previous environment: Disparate hardware and software is an issue common across healthcare and most other industries…Larry Ellison spoke on this topic during Sundays’ keynote address. In the last part of session, Suresh is planning to go over some of the best practices and lesson learned to implement successful healthcare applications and will discuss the different options to model Sequencing (FIF0) use cases (one of most common use cases in the provider market). The session was “Implementing Successful Healthcare Applications with Oracle SOA Suite” – Session # CON8546. For more information about this session, please contact Senior Principal Product Manager Suresh Sharma

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  • Morning Routine Is an Alarm Clock Deactivated via Barcode Scan

    - by Jason Fitzpatrick
    Android: If you have trouble getting out of bed in the morning, Morning Routine might be just the tool you need–an alarm clock that requires you to scan a barcode to deactivate it. Similar in concept to alarm clocks which require you to solve a puzzle to shut them down, Morning Routine requires you to get out of bed and scan a barcode/QR code to turn the alarm off. If you’re worried that’s not enough you can even set it up to require a sequence of scans. In addition, you can have the scan(s) open a URL to launch your favorite news site, web radio, or other resource that serves as part of your morning routine. Morning Routine is free for a limited time, Android only. Morning Routine [via Addictive Tips] How to Stress Test the Hard Drives in Your PC or Server How To Customize Your Android Lock Screen with WidgetLocker The Best Free Portable Apps for Your Flash Drive Toolkit

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  • New Supervised Users Feature Added to Beta Channel of Google Chrome and ChromeOS

    - by Akemi Iwaya
    Are you someone who loves using Google Chrome or ChromeOS, but have been frustrated by the lack of parental controls? Then this bit of news will definitely cheer you up! Google has introduced a new supervised users feature into the beta channels of Chrome and ChromeOS that will help you lock your browser or system down and better protect your children. Screenshot courtesy of Google Chrome Blog. The process of setting up supervised user accounts is basically the same as adding additional user accounts to your browser and/or system. Once you have the new user accounts added, then log into the supervised users homepage to start managing the level of access for each new account. You can learn more about the new supervised users feature, access instructions for setting up supervised accounts, and access the supervised users homepage via the links below. A beta preview: supervised users [Google Chrome Blog] Creating Supervised User Accounts [Google Support] Chrome Supervised Users Homepage     

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  • Turn the Cables from Your Gaming or Electronics Setup into a Wall-Based Work of Art

    - by Asian Angel
    When it comes to gaming setups or our favorite electronics, there are always lots of cables to deal with. Now you could just bundle those cables up and try to hide them as best you can or you could turn them into a work of art… You can see additional pictures and find out how to set up your own wall-based work of art with those cables by visiting the blog post linked below. Feature Friday: Cords Away [via There I Fixed It] Here’s How to Download Windows 8 Release Preview Right Now HTG Explains: Why Linux Doesn’t Need Defragmenting How to Convert News Feeds to Ebooks with Calibre

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  • Relaunch: Help & Support Center

    - by Axinom
    More content, more interactivity, more social media: new help & support center for AxCMS.net collects all available information and news around AxCMS.net installation, deployment, development, and usage. Web: http://help.axcms.net/ Free download: http://www.AxCMS.net New chapter "Basic Concepts" is designed to provide users with an introduction and understanding of AxCMS.net. You will be introduced to the different AxCMS.net components, elements, use of built-in features such as categories and relations, deployment, workflow and security topics. This information forms a self-study guide as an introduction to AxCMS.net

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  • Enjoy 1.3 Billion Pixels of Mars Surface Panoramic Photography from the Curiosity Rover

    - by Akemi Iwaya
    Have you been waiting for more awesome photos of Mars’ surface from the Curiosity Rover mission? Then you are definitely going to love this bit of news! NASA and GigaPan have teamed up to create a truly inspiring 1.3 billion pixel panoramic view of Mars that you can ‘zoom around’ and explore at your leisure. There are two websites that you can visit to enjoy this awesome scenery: NASA’s official website with two viewing options…     

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  • Microsoft releases Bing iPhone app

    As its officials have been hinting and promising for a while now, Microsoft announced it has developed a version of its Bing search app for the iPhone. The new Bing app is available on the iPhone app store as of tonight (December 15). Microsoft already offers Bing on a number of mobile phones, and has a five-year deal with Verizon to provide Bing on a number of phones available to Verizon Wireless customers. A mobile version of Bing already is available for Windows Mobile, Blackberry, BREW and Sidekick devices on Verizon. In other Bing news, Microsoft has finally hit the 10 percent market share mark with Bing, according to the November U.S. search share data from comScore. Bing’s growth is continuing to come at the expense of Yahoo, not Google. Update: To those wondering why Microsoft would deliver a version of Continue... span.fullpost {display:none;}

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  • Root and Install ADB on Your Kindle Fire with SuperOneClick

    - by Jason Fitzpatrick
    The Kindle Fire, fresh into the hands of consumers across the country, has already been rooted and accessed with ADB. Right now the hack is awesome but of limited utility–it highlights how easily the Kindle Fire can be rooted and prepared for a custom ROM but for the moment you’ll find there aren’t many custom ROMs floating around. Still, we’re excited by the news and looking forward to where, beyond the stock configuration, people take the Kindle Fire. Hit up the link below for the discussion thread on AndroidForums outlining how to root your Kindle Fire. How-To Get ADB Running AND Root with SuperOneClick [AndroidForum via PhanDroid] HTG Explains: How Hackers Take Over Web Sites with SQL Injection / DDoS Use Your Android Phone to Comparison Shop: 4 Scanner Apps Reviewed How to Run Android Apps on Your Desktop the Easy Way

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  • SQL SERVER 2012 Editions – Highlights of The Cloud-Ready Information Platform

    - by pinaldave
    Microsoft has just announced SQL Server 2012 Editions information on official SQL Server 2012 site. SQL Server 2012 will be available in three main editions: Enterprise Business Intelligence Standard The other editions are Web, Developer and Express. Here is the salient features of each of the edition: Enterprise Advanced high availability with AlwaysOn High performance data warehousing with ColumnStore Maximum virtualization (with Software Assurance) Inclusive of Business Intelligence edition’s capabilities Business Intelligence Rapid data discovery with Power View Corporate and scalable reporting and analytics Data Quality Services and Master Data Services Inclusive of the Standard edition’s capabilities Standard Standard continues to offer basic database, reporting and analytics capabilities There is comparison chart of various other aspect of the above editions. Please refer here. Additionally SQL Server 2012 licensing is also explained here. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Business Intelligence, Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, SQLServer, T SQL, Technology

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  • Bitdefender Safebox Offers 2GB Free Storage for Android Users

    - by Jason Fitzpatrick
    Android: If you’re always on the lookout for new–and free!–cloud storage solutions, security company BitDefender has a new cloud service for Android uers. Safebox accounts come with a free 2GB storage to get you started. For those of you in the “You can never have enough backups!” camp, Bitdefender’s Safebox is a new offering (currently only available for PC/Android setups) on the remote-storage market. Free personal accounts come with 2GB of storage which is on par with other cloud storage providers. If you’re looking for cloud storage with the maximum number of features and heavy third-party support you’ll want to stick with a well established player like Dropbox. If you’re just looking for some extra storage for overflow media or some redundancy for your current backup solution, Safebox is a viable storage solution. Bitdefender Safebox [via Addicted Tips] Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos HTG Explains: What Can You Find in an Email Header?

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  • How to reduce your CRM migration project's risks?

    - by Richard Lefebvre
    In this 1'38 video, discover how you can dramatically reduce your CRM migration project's risks, costs and budgets with the market leading CRM Data Migration tool that offers turnkey migration platform from Salesforce, Microsoft Dynamics or Oracle CRM OnDemand on to Oracle Sales Cloud. This solution is open to any Oracle CRM & CX implementation partner (e.g. System Integrators) as a mean to complement their own offer. For any additional details or for an introduction to the tool, please contact [email protected]  or visit www.conemis.com

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  • Oracle BI and EPM Partner Blogs

    - by Mike.Hallett(at)Oracle-BI&EPM
    Below is a simple list of some of our specialist Oracle BI and EPM Partner Blogs, where there is lots of great material and discussions.   http://www.aortabi.nl/news/ Netherlands http://www.clearpeaks.com/blog/ English http://www.peakindicators.com/index.php/knowledge-base English http://www.project.eu.com/blog/ English http://www.qubix.co.uk/insights English http://www.rittmanmead.com/blog/ English https://www.endecacommunity.com/ English   If you are a specialist OPN EMEA BI and EPM Partner with hints and tips to share, and would like your Blog to be added to this list, then just let me know @ [email protected].

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  • Official and unofficial apps in the iOS, WP7, and Android marketplaces

    - by Bil Simser
    The last few months have seen people complaining about the lack of "official" apps in the Windows Phone marketplace. In fact a couple of months ago I wrote about this very thing here and if we really needed these official apps or could get by with third-party solutions. Recently a list of "Top 100 Mobile Apps" crossed my desk and it was curious. 40 iPhone apps, 40 Android apps, 10 WP7 apps, and 10 BlackBerry apps. Really? 10 for WP7? So I wondered if the media was just playing this up and maybe continuing to do what I think most vendors are doing which is treating Windows Phone as the red-headed step-child you keep in the basement while all along there's nothing wrong with them. I put together the list and went digging to see how many of the top 40 iOS and Android apps were also on the Windows Phone platform (sorry BlackBerry, you should just shut your doors right now). Here's the results. Note, these are all *free* apps. There might be other pay apps that have official representation across all mobile devices, I just chose to hunt these ones down because I'm cheap. In the top 40, I easily plucked out 20 that had official apps on all three platforms. These were: Amazon Mobile, ESPN Score Centre, Evernote, Facebook, Foursquare, Google Search, IMDB, Kindle, Shazam, Skype (yes, I know, in beta on WP7), SlackerRadio, The Weather Channel, TripIt, Twitter, Yelp, Flixster, Netflix, TuneIn Radio, Dictionary.com, Angry Birds, and Groupon. Hey, that's pretty good IMHO. 20 or so apps, all free, and all fully functional and supported (and in some cases, even better looking on the Windows Phone platform than the other platforms). A dozen or so more apps had official apps on some platforms but not all, so yes, there are gaps here. Here's a rundown of the hangers-on: Adobe Photoshop Express This looks great on the iOS platform and there's even an official version on droid. Hope Adobe brings this to WP7. There are other photo editing programs though if you go looking (maybe we can get Paint.NET to be ported to the phone?) BBC News A few apps offer news feeds but nothing official on the Windows Phone. The feeds are good but without video this app needs some WP7 love. Dropbox Again Windows Phone looses out here with no official app. There are a few third party ones that will help you along and offer most of the functionality that you need but no integration that an official app might bring. Epicurious Droid seems to be the trailer here as there are apps for it but nothing official (from what I can tell). Both iOS and WP7 have them. Flipboard It's sad with Flipboard as it's such a great newsreader. The only offiical app is for iOS but frankly the iPhone version looks horrible so without a tablet the experience here isn't that hot. Maybe with WP8. Currently there's nothing even remotely similar to this on the other platforms. Google+ Is anyone still using this? No official app for WP7 but some clones. Apparently there's no API so people are just screen scraping. Ugh. Mint.com This app has all kinds of buzz and a lot of votes on the application requests site. Official apps for iOS and droid. No WP7 love (yet). TED Quite a few TED apps on WP7 but nothing official. I think the third party ones suffice and some are pretty nice looking, taking advantage of the Metro interface and making for a good show. WebMD There's a third party app on WP7 here but nothing official. It seems to contain all the same information and functionality the official apps do so not sure if an official one is needed but its here for inclusion. The other apps in the top 40 were either very specific to the platform (for example all three of them have a "Find my Phone" app). There are others that are missing out on the WP7 platform like ooVoo, Words With Friends, and some of the Google apps (Google Voice for example). Since you can integrate your GMail account right into the Windows Phone (via linked inboxes) I'm not sure if there's a need for an official GMail app here. Looking at the numbers Windows Phone still gets the worst of the deal here with half a dozen highly popular "offical" apps that exist on the other mobile platforms and in some cases, nothing even remotely similar to the official app to compare. This doesn't include things like Instagram, PInterest, and others (don't get me started on those). Still, with over 20+ highly popular free apps all represented on all three mobile platforms I don't think it's a bad place to be in. The Windows Phone platform could get a little more love from the vendors missing here, or at least open up your APIs so the third party crowd can step in and take up the slack. P.S. these are just my observations and I might have got a few items wrong. Feel free to chime in with missing or incorrect information. I am after all human. Well, most of me is.

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  • Toastr Is a Simple Reminder-on-Unlock Tool for Android

    - by Jason Fitzpatrick
    Android: if you’re looking for a dead simple reminder tool, Toastr pops up a reminder when you unlock your lock screen. While there’s no shortage of calendar and reminder tools in the Android Market, most of them are overkill if all you want to set up is a simple pop-up reminder. Toastr is a free app (the premium option unlocks minor tweaks like the ability to alter the font) that allows you to set a simple pop-up notification that persists for a few seconds after you unlock your phone. Toastr [via Addictive Tips] HTG Explains: Why Linux Doesn’t Need Defragmenting How to Convert News Feeds to Ebooks with Calibre How To Customize Your Wallpaper with Google Image Searches, RSS Feeds, and More

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  • Barnes & Noble Slashes Lighted Nook Price to a Kindle-Competitive $119

    - by Jason Fitzpatrick
    In a bit of market battling that benefits everyone, Barnes & Noble has slashed the price of the Nook Simple Touch with Glowlight–their closest match to the Kindle Paperwhite–to $119. The new listing, in addition to showing off the lowered price, includes a not-so-subtle jab against the Kindle: “No Ads. Power adapter included.” While the Glowlight is a great little ebook reader, Barnes & Noble is on the defensive after a week of hands-on-hardware reviews of the Kindle Paperwhite left many reviewers proclaiming it king of the e-readers and heaping on mountains of praise. Hit up the link below to read more about the Nook Simple Touch with Glowlight Nook Simple Touch with Glowlight Now $119 8 Deadly Commands You Should Never Run on Linux 14 Special Google Searches That Show Instant Answers How To Create a Customized Windows 7 Installation Disc With Integrated Updates

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  • August issue of the Enterprise Manager Indepth Newsletter

    - by Javier Puerta
    The August issue of the Enterprise Manager Indepth Newsletter is now available here. NEWS Oracle OpenWorld 2014 Preview: Don't-Miss Sessions, Hands-on Labs, and More Organizers of Oracle OpenWorld 2014, taking place in San Francisco from September 28 to October 2, expect heavy turnout at sessions, hands-on labs, and customer panels devoted to Oracle Enterprise Manager 12c. Find out who is participating and which sessions are most recommended by the Oracle Enterprise Manager team.Read More Press and Analysts Welcome Oracle Enterprise Manager 12c Release 4 Launched in June, Oracle Enterprise Manager 12c Release 4 is winning praise for its ability to dramatically accelerate private cloud adoption, as well as for its groundbreaking database and middleware management capabilities. Find out what the community has to say about the new release.Read More Q&A: Oracle's Andrew Sutherland on Managing the Entire Oracle Stack with Oracle Enterprise Manager 12c Hear from Oracle expert Dr. Andrew Sutherland about the unique capabilities of the latest release of Oracle Enterprise Manager 12c—and what they mean for managing your IT across cloud and traditional IT deployments.Read More Read full newsletter here

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  • ARM TechCon 2013: Oracle Summary from Henrik Stahl

    - by hinkmond
    Henrik Stahl posted a good blog post summary of Oracle's involvement at last week's ARM TechCon 2013 in Santa Clara, Calif. Lots of new and interesting items to note from this year's conference. See: ARM TechCon 2013 Summary Here's a quote: If you have been following Java news, you are already aware of the fact that there has been a lot of investment in Java for ARM-based devices and servers over the last couple of years... Good stuff related to Java Embedded on ARM chips, but even better stuff coming soon... Stay tuned. Hinkmond

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  • Do Not Track Plus Stops Web Sites from Tracking You

    - by Jason Fitzpatrick
    Do Not Track Plus is a Firefox extension that combines the do-non’t-track header with protection lists for comprehensive tracking avoidance while surfing the web. Unlike all-or-nothing no tracking flags, the Do Not Track Plus extension for Firefox allows you to set white and black lists for websites you would prefer to be tracked or not tracked by. You may, for example, want a shopping site you get benefits from or a news site that gives you customized articles to be allowed to track you. The tool also preserves anti-tracking cookies even when you wipe the rest of the cookies in your browser’s cache; effectively stopping you from accidentally rescinding your opt out cookies from anti-tracking sites. Do Not Track Plus [Abine via Wired] How to Enable Google Chrome’s Secret Gold IconHTG Explains: What’s the Difference Between the Windows 7 HomeGroups and XP-style Networking?Internet Explorer 9 Released: Here’s What You Need To Know

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  • The Art of Motion Capture [Video]

    - by Jason Fitzpatrick
    Motion capture is the process of using cameras and actors wearing special suits in order to build realistic and fluid foundations for CGI characters. Watch this informative video to see how the process works. Courtesy of the video series Good Job, a series focused on interesting jobs within the film and video game industry, we see how martial artists wearing special suits dotted with LEDs generate the basic framework for the fighters in the popular video game series Tekken. [via Neatorama] HTG Explains: Why Linux Doesn’t Need Defragmenting How to Convert News Feeds to Ebooks with Calibre How To Customize Your Wallpaper with Google Image Searches, RSS Feeds, and More

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  • Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

    - by Richard Lefebvre
    Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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  • Build an Inexpensive but Polished Sous Vide Cooker for Geeky Culinary Fun

    - by Jason Fitzpatrick
    Kitchen craft has taken a turn for the geekier in the last few years with all manner of DIY projects; this DIY Sous Video cooker stands apart from the average hacked-together model and is polished enough to leave on the counter. We see a lot of cooking related hacks in our news feeds and this one is definitely one of the cleaner builds. It sports a clean display, nice case, and and easy to use interface–perfect for Sous Vide’ing yourself a delicious streak or other culinary treat. Hit up the link below for a full run down on the build. DIY Sous Vide Immersion Cooker On The Cheap [via Make] How To Customize Your Wallpaper with Google Image Searches, RSS Feeds, and More 47 Keyboard Shortcuts That Work in All Web Browsers How To Hide Passwords in an Encrypted Drive Even the FBI Can’t Get Into

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  • Field Trip Automatically Alerts You to Local Places of Interest

    - by Jason Fitzpatrick
    Android: Field Trip is a free mobile app that acts like a local tour guide, alerting you to landmarks, historical sites, and unique local attractions. A simple walk around your city’s down town can turn into a history lesson or lead to the discovery of a new hang out. To use Field Trip simply install it on your GPS-enabled Android smartphone and start it up. You can configure the app to notify you of certain types of things (historic places, outdoor art, food and drink, and more), refine the results over time by telling the app which tidbits you enjoyed, and more. Field Trip even has a driving mode where you can turn it on and, as you drive through a city or across the countryside, it will narrate your journey by telling you about interesting sites you’re passing. Field Trip is free, Android only. Hit up the link below to take it for a spin. Field Trip [via Geek News Central] 8 Deadly Commands You Should Never Run on Linux 14 Special Google Searches That Show Instant Answers How To Create a Customized Windows 7 Installation Disc With Integrated Updates

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