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• Properly Configured Rsyslog on CentOS

  - by Gaia

  I'm trying to configure Rsyslog 5.8.10 on CentOS 6.4 to send Apache's error and access logs to a remote server. It's working, but I have a couple questions. A) I would like to use as few queues (and resources) as possible. I send error logs to server A, send access logs to server A, send both logs in one stream to server B. Should I specify one queue per external service (2 queues) or one queue per stream (3 queues, as I have now)? This is what I have: $ActionResumeInterval 10 $ActionQueueSize 100000 $ActionQueueDiscardMark 97500 $ActionQueueHighWaterMark 80000 $ActionQueueType LinkedList $ActionQueueFileName logglyaccessqueue $ActionQueueCheckpointInterval 100 $ActionQueueMaxDiskSpace 1g $ActionResumeRetryCount -1 $ActionQueueSaveOnShutdown on $ActionQueueTimeoutEnqueue 10 $ActionQueueDiscardSeverity 0 if $syslogtag startswith 'www-access' then @@logs-01.loggly.com:514;logglyaccess $ActionResumeInterval 10 $ActionQueueSize 100000 $ActionQueueDiscardMark 97500 $ActionQueueHighWaterMark 80000 $ActionQueueType LinkedList $ActionQueueFileName logglyerrorsqueue $ActionQueueCheckpointInterval 100 $ActionQueueMaxDiskSpace 1g $ActionResumeRetryCount -1 $ActionQueueSaveOnShutdown on $ActionQueueTimeoutEnqueue 10 $ActionQueueDiscardSeverity 0 if $syslogtag startswith 'www-errors' then @@logs-01.loggly.com:514;logglyerrors $DefaultNetstreamDriverCAFile /etc/syslog.papertrail.crt # trust these CAs $ActionSendStreamDriver gtls # use gtls netstream driver $ActionSendStreamDriverMode 1 # require TLS $ActionSendStreamDriverAuthMode x509/name # authenticate by hostname $ActionResumeInterval 10 $ActionQueueSize 100000 $ActionQueueDiscardMark 97500 $ActionQueueHighWaterMark 80000 $ActionQueueType LinkedList $ActionQueueFileName papertrailqueue $ActionQueueCheckpointInterval 100 $ActionQueueMaxDiskSpace 1g $ActionResumeRetryCount -1 $ActionQueueSaveOnShutdown on $ActionQueueTimeoutEnqueue 10 $ActionQueueDiscardSeverity 0 *.* @@logs.papertrailapp.com:XXXXX;papertrailstandard & ~ B) Does a queue block get used over and over by every send action that follows it or only by the first one or only until it encounters a send followed by a discard action (~)? C) How do I reset a queue block so that an upcoming send action does not use a queue at all? D) Does a TLS block get used over and over by every send action that follows it or only by the first one or only until it encounters a send followed by a discard action (~)? E) How do I reset a TLS block so that an upcoming send action does not use TLS at all? F) If I run rsyslog -N1 I get: rsyslogd -N1 rsyslogd: version 5.8.10, config validation run (level 1), master config /etc/rsyslog.conf rsyslogd: WARNING: rsyslogd is running in compatibility mode. Automatically generated config directives may interfer with your rsyslog.conf settings. We suggest upgrading your config and adding -c5 as the first rsyslogd option. rsyslogd: Warning: backward compatibility layer added to following directive to rsyslog.conf: ModLoad immark rsyslogd: Warning: backward compatibility layer added to following directive to rsyslog.conf: MarkMessagePeriod 1200 rsyslogd: Warning: backward compatibility layer added to following directive to rsyslog.conf: ModLoad imuxsock rsyslogd: End of config validation run. Bye. Where do I place the -c5 so that it doesnt run in compatibility mode anymore?

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• 9Q w/ Michelle Juett

  - by Chris Williams

  Yeah, it's been a while since the last one. But this one is worth the wait. NINE Questions with Michelle Juett

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• Multi-Role Domain Controllers for Small Offices (< 50 clients)

  - by kce

  Warning: I'm a Linux/*NIX admin so this is all new to me. I understand that it's not considered a good idea to have only a single domain controller, and that it is also probably a good idea for a domain controller to only do AD/DHCP/DNS (Here). We have two offices, location A with 30 users and location B with 10 users. Our two offices are separated by a WAN that is not particularly robust so I have be instructed that we need to have standalone services in each office. This means that according to "best practices" we will need to build a domain controller and a separate file server in each office. Again, I am not knowledgeable in the ways of Windows but this seems a little unnecessary for an organization of 40 users. People have commented that I could "get away with" running file services on the domain controller as long as the "load is light". That just seems to generate more questions than it answers. What constitutes light load? What are the potential consequences of mixing these roles? Ideally I would prefer to only have one physical machine at each location. The one in location A (the location with IT staff) can act as the primary domain controller and the one in the smaller office can act as the backup domain controller. If either domain controller fails we can still use the other one for authentication (albeit with some latency) and if the WAN connection fails each office still has access to their respective "local" domain controller. If the file services are ALSO run on each server (and synchronized with something like DFS), a similar arrangement in terms of redundancy can be had without having to purchase, build and install two additional separate servers. It's not that I'm adverse to that (well, any more adverse than I am to whole thing to begin with) but to my simple mind it just seems, well a bit overkill. I can definitely see the benefits of functional separation when we're talking larger organizations, but I need to consider the additional overhead too. None of this excludes having a DRP setup for the domain controller/s. I assume you can lose two domain controllers just as easily as one.

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• Trac problem: AttributeError: Cannot find an implementation of the "IRequestHandler" interface named "WikiModule"

  - by Janosch

  This problem already has been described mutliple times in different mailing lists, but no solution has yet been published. My original setup is as follows (but in the mean time i have a simpler one on Windows 7): Ubuntu server with apache 2.2 and python 2.7 virutal python environment created with virtualenv installed babel, genshi and trac in this order using pip in the virtual environment Trac seems to run fine with tracd, but when visiting it through apache, i get the following error in an official trac error page: AttributeError: Cannot find an implementation of the "IRequestHandler" interface named "WikiModule" The stacktrace looks like this: Traceback (most recent call last): File "/srv/trac/python-environment/lib/python2.5/site-packages/Trac-0.13dev_r10668-py2.5.egg/trac/web/main.py",line 473, in _dispatch_request dispatcher.dispatch(req) File "/srv/trac/python-environment/lib/python2.5/site-packages/Trac-0.13dev_r10668-py2.5.egg/trac/web/main.py", line 154, in dispatch chosen_handler = self.default_handler File "/srv/trac/python-environment/lib/python2.5/site-packages/Trac-0.13dev_r10668-py2.5.egg/trac/config.py", line 691, in __get__ self.section, self.name)) AttributeError: Cannot find an implementation of the "IRequestHandler" interface named "WikiModule". Please update the option trac.default_handler in trac.ini. I already tried a lot to get down to the root of the problem, for me it looks as if all nativ trac components refuse to load. When one explicitely imports these components in the wsgi handler, some of them start to work somehow. Since i suspected the virtual environment, i dropped it, and manually copied all dependencies (babel, genshi, trac, ..) to one directory, and added this directory to system.path in the wsgi handler. I get exactly the same error. Since this setup is now independend from the environment, one can easily try it out on any other machine (windows or linux) running apache 2 and python 2.7. On my Windwos 7 machine, i got exactly the same problem. I zipped together the whole bundle, one can download it from http://www.xterity.de/tmp/trac-installation.zip . In the apache configuration (Windows 7 machine) i use the following settings: Alias /trac/chrome/common "D:/workspace/trac-installation/trac-resources/common" Alias /trac/chrome/site "D:/workspace/trac-installation/trac-resources/site" WSGIScriptAlias /trac "D:/workspace/trac-installation/apache/handler.wsgi" <Directory "D:/workspace/trac-installation/trac-resources"> Order allow,deny Allow from all </Directory> <Directory "D:/workspace/trac-installation"> Order allow,deny Allow from all </Directory> <Location "/trac"> Order allow,deny Allow from all </Location> And my handler.wsgi looks like this: import os import sys sys.path.append('D:/workspace/trac-installation/dependencies/') os.environ['TRAC_ENV'] = 'D:/workspace/trac-installation/trac-environments/Esp004' os.environ['PYTHON_EGG_CACHE'] = 'D:/workspace/trac-installation/eggs' import trac.web.main application = trac.web.main.dispatch_request Has anybody got an idea what could be the problem, or how to find out where it comes from?

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• NoSQL is not about object databases

  - by Latest Microsoft Blogs

  NoSQL as a movement is an interesting beast. I kinda like that it’s negatively defined (I happen to belong myself to at least one other such a-community). It’s not in its roots about proposing one specific new silver bullet to kill an old problem. it Read More......(read more)

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• SQL Server Split() Function

  - by HighAltitudeCoder

  Title goes here   Ever wanted a dbo.Split() function, but not had the time to debug it completely?  Let me guess - you are probably working on a stored procedure with 50 or more parameters; two or three of them are parameters of differing types, while the other 47 or so all of the same type (id1, id2, id3, id4, id5...).  Worse, you've found several other similar stored procedures with the ONLY DIFFERENCE being the number of like parameters taped to the end of the parameter list. If this is the situation you find yourself in now, you may be wondering, "why am I working with three different copies of what is basically the same stored procedure, and why am I having to maintain changes in three different places?  Can't I have one stored procedure that accomplishes the job of all three? My answer to you: YES!  Here is the Split() function I've created.    /******************************************************************************                                       Split.sql   ******************************************************************************/ /******************************************************************************   Split a delimited string into sub-components and return them as a table.   Parameter 1: Input string which is to be split into parts. Parameter 2: Delimiter which determines the split points in input string. Works with space or spaces as delimiter. Split() is apostrophe-safe.   SYNTAX: SELECT * FROM Split('Dvorak,Debussy,Chopin,Holst', ',') SELECT * FROM Split('Denver|Seattle|San Diego|New York', '|') SELECT * FROM Split('Denver is the super-awesomest city of them all.', ' ')   ******************************************************************************/ USE AdventureWorks GO   IF EXISTS       (SELECT *       FROM sysobjects       WHERE xtype = 'TF'       AND name = 'Split'       ) BEGIN       DROP FUNCTION Split END GO   CREATE FUNCTION Split (       @InputString                  VARCHAR(8000),       @Delimiter                    VARCHAR(50) )   RETURNS @Items TABLE (       Item                          VARCHAR(8000) )   AS BEGIN       IF @Delimiter = ' '       BEGIN             SET @Delimiter = ','             SET @InputString = REPLACE(@InputString, ' ', @Delimiter)       END         IF (@Delimiter IS NULL OR @Delimiter = '')             SET @Delimiter = ','   --INSERT INTO @Items VALUES (@Delimiter) -- Diagnostic --INSERT INTO @Items VALUES (@InputString) -- Diagnostic         DECLARE @Item                 VARCHAR(8000)       DECLARE @ItemList       VARCHAR(8000)       DECLARE @DelimIndex     INT         SET @ItemList = @InputString       SET @DelimIndex = CHARINDEX(@Delimiter, @ItemList, 0)       WHILE (@DelimIndex != 0)       BEGIN             SET @Item = SUBSTRING(@ItemList, 0, @DelimIndex)             INSERT INTO @Items VALUES (@Item)               -- Set @ItemList = @ItemList minus one less item             SET @ItemList = SUBSTRING(@ItemList, @DelimIndex+1, LEN(@ItemList)-@DelimIndex)             SET @DelimIndex = CHARINDEX(@Delimiter, @ItemList, 0)       END -- End WHILE         IF @Item IS NOT NULL -- At least one delimiter was encountered in @InputString       BEGIN             SET @Item = @ItemList             INSERT INTO @Items VALUES (@Item)       END         -- No delimiters were encountered in @InputString, so just return @InputString       ELSE INSERT INTO @Items VALUES (@InputString)         RETURN   END -- End Function GO   ---- Set Permissions --GRANT SELECT ON Split TO UserRole1 --GRANT SELECT ON Split TO UserRole2 --GO   The syntax is basically as follows: SELECT <fields> FROM Table 1 JOIN Table 2 ON ... JOIN Table 3 ON ... WHERE LOGICAL CONDITION A AND LOGICAL CONDITION B AND LOGICAL CONDITION C AND TABLE2.Id IN (SELECT * FROM Split(@IdList, ',')) @IdList is a parameter passed into the stored procedure, and the comma (',') is the delimiter you have chosen to split the parameter list on. You can also use it like this: SELECT <fields> FROM Table 1 JOIN Table 2 ON ... JOIN Table 3 ON ... WHERE LOGICAL CONDITION A AND LOGICAL CONDITION B AND LOGICAL CONDITION C HAVING COUNT(SELECT * FROM Split(@IdList, ',') Similarly, it can be used in other aggregate functions at run-time: SELECT MIN(SELECT * FROM Split(@IdList, ','), <fields> FROM Table 1 JOIN Table 2 ON ... JOIN Table 3 ON ... WHERE LOGICAL CONDITION A AND LOGICAL CONDITION B AND LOGICAL CONDITION C GROUP BY <fields> Now that I've (hopefully effectively) explained the benefits to using this function and implementing it in one or more of your database objects, let me warn you of a caveat that you are likely to encounter.  You may have a team member who waits until the right moment to ask you a pointed question: "Doesn't this function just do the same thing as using the IN function?  Why didn't you just use that instead?  In other words, why bother with this function?" What's happening is, one or more team members has failed to understand the reason for implementing this kind of function in the first place.  (Note: this is THE MOST IMPORTANT ASPECT OF THIS POST). Allow me to outline a few pros to implementing this function, so you may effectively parry this question.  Touche. 1) Code consolidation.  You don't have to maintain what is basically the same code and logic, but with varying numbers of the same parameter in several SQL objects.  I'm not going to go into the cons related to using this function, because the afore mentioned team member is probably more than adept at pointing these out.  Remember, the real positive contribution is ou are decreasing the liklihood that your team fails to update all (x) duplicate copies of what are basically the same stored procedure, and so on...  This is the classic downside to duplicate code.  It is a virus, and you should kill it. You might be better off rejecting your team member's question, and responding with your own: "Would you rather maintain the same logic in multiple different stored procedures, and hope that the team doesn't forget to always update all of them at the same time?".  In his head, he might be thinking "yes, I would like to maintain several different copies of the same stored procedure", although you probably will not get such a direct response.  2) Added flexibility - you can use the Split function elsewhere, and for splitting your data in different ways.  Plus, you can use any kind of delimiter you wish.  How can you know today the ways in which you might want to examine your data tomorrow?  Segue to my next point. 3) Because the function takes a delimiter parameter, you can split the data in any number of ways.  This greatly increases the utility of such a function and enables your team to work with the data in a variety of different ways in the future.  You can split on a single char, symbol, word, or group of words.  You can split on spaces.  (The list goes on... test it out). Finally, you can dynamically define the behavior of a stored procedure (or other SQL object) at run time, through the use of this function.  Rather than have several objects that accomplish almost the same thing, why not have only one instead?

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• How many production servers should I start with?

  - by elfintar

  I'm building a site that I plan to grow to the size of SO. I'm only planning to have one prodcuction server to start off with. This will host everything including the database. I know it's very hard to say but am I likely to run into trouble quickly (if the site takes off) and if this is the case should I start out with more than one server so I can load balance everything from day 1? If no, should I be looking for something a little bigger than this spec?: http://www.123-reg.co.uk/dedicated-server-hosting/

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• SQL SERVER – 3 Online SQL Courses at Pluralsight and Free Learning Resources

  - by pinaldave

  Usain Bolt is an inspiration for all. He broke his own record multiple times because he wanted to do better! Read more about him on wikipedia. He is great and indeed fastest man on the planet. Usain Bolt – World’s Fastest Man “Can you teach me SQL Server Performance Tuning?” This is one of the most popular questions which I receive all the time. The answer is YES. I would love to do performance tuning training for anyone, anywhere.  It is my favorite thing to do, and it is my favorite thing to train others in.  If possible, I would love to do training 24 hours a day, 7 days a week, 365 days a year.  To me, it doesn’t feel like a job. Of course, as much as I would love to do performance tuning 24/7/365, obviously I am just one human being and can only be in one place t one time.  It is also very difficult to train more than one person at a time, and it is difficult to train two or more people at a time, especially when the two people are at different levels.  I am also limited by geography.  I live in India, and adjust to my own time zone.  Trying to teach a live course from India to someone whose time zone is 12 or more hours off of mine is very difficult.  If I am trying to teach at 2 am, I am sure I am not at my best! There was only one solution to scale – Online Trainings. I have built 3 different courses on SQL Server Performance Tuning with Pluralsight. Now I have no problem – I am 100% scalable and available 24/7 and 365. You can make me say the same things again and again till you find it right. I am in your mobile, PC as well as on XBOX. This is why I am such a big fan of online courses.  I have recorded many performance tuning classes and you can easily access them online, at your own time.  And don’t think that just because these aren’t live classes you won’t be able to get any feedback from me.  I encourage all my viewers to go ahead and ask me questions by e-mail, Twitter, Facebook, or whatever way you can get a hold of me. Here are details of three of my courses with Pluralsight. I suggest you go over the description of the course. As an author of the course, I have few FREE codes for watching the free courses. Please leave a comment with your valid email address, I will send a few of them to random winners. SQL Server Performance: Introduction to Query Tuning  SQL Server performance tuning is an art to master – for developers and DBAs alike. This course takes a systematic approach to planning, analyzing, debugging and troubleshooting common query-related performance problems. This includes an introduction to understanding execution plans inside SQL Server. In this almost four hour course we cover following important concepts. Introduction 10:22 Execution Plan Basics 45:59 Essential Indexing Techniques 20:19 Query Design for Performance 50:16 Performance Tuning Tools 01:15:14 Tips and Tricks 25:53 Checklist: Performance Tuning 07:13 The duration of each module is mentioned besides the name of the module. SQL Server Performance: Indexing Basics This course teaches you how to master the art of performance tuning SQL Server by better understanding indexes. In this almost two hour course we cover following important concepts. Introduction 02:03 Fundamentals of Indexing 22:21 Practical Indexing Implementation Techniques 37:25 Index Maintenance 16:33 Introduction to ColumnstoreIndex 08:06 Indexing Practical Performance Tips and Tricks 24:56 Checklist : Index and Performance 07:29 The duration of each module is mentioned besides the name of the module. SQL Server Questions and Answers This course is designed to help you better understand how to use SQL Server effectively. The course presents many of the common misconceptions about SQL Server, and then carefully debunks those misconceptions with clear explanations and short but compelling demos, showing you how SQL Server really works. In this almost 2 hours and 15 minutes course we cover following important concepts. Introduction 00:54 Retrieving IDENTITY value using @@IDENTITY 08:38 Concepts Related to Identity Values 04:15 Difference between WHERE and HAVING 05:52 Order in WHERE clause 07:29 Concepts Around Temporary Tables and Table Variables 09:03 Are stored procedures pre-compiled? 05:09 UNIQUE INDEX and NULLs problem 06:40 DELETE VS TRUNCATE 06:07 Locks and Duration of Transactions 15:11 Nested Transaction and Rollback 09:16 Understanding Date/Time Datatypes 07:40 Differences between VARCHAR and NVARCHAR datatypes 06:38 Precedence of DENY and GRANT security permissions 05:29 Identify Blocking Process 06:37 NULLS usage with Dynamic SQL 08:03 Appendix Tips and Tricks with Tools 20:44 The duration of each module is mentioned besides the name of the module. SQL in Sixty Seconds You will have to login and to get subscribed to the courses to view them. Here are my free video learning resources SQL in Sixty Seconds. These are 60 second video which I have built on various subjects related to SQL Server. Do let me know what you think about them? Here are three of my latest videos: Identify Most Resource Intensive Queries – SQL in Sixty Seconds #028 Copy Column Headers from Resultset – SQL in Sixty Seconds #027 Effect of Collation on Resultset – SQL in Sixty Seconds #026 You can watch and learn at your own pace.  Then you can easily ask me any questions you have.  E-mail is easiest, but for really tough questions I’m willing to talk on Skype, Gtalk, or even Facebook chat.  Please do watch and then talk with me, I am always available on the internet! Here is the video of the world’s fastest man.Usain St. Leo Bolt inspires us that we all do better than best. We can go the next level of our own record. We all can improve if we have a will and dedication.  Watch the video from 5:00 mark. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL in Sixty Seconds, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, SQLServer, T SQL, Technology, Video

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• Making the Case for Centralized WLAN Management

  With just one vendor to call and one bill to pay, Charlie Schluting argues that managing a WLAN with central controllers is the way to go, and explains how that works with Cisco gear.

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• Membership in ASP.Net applications - part 3

  - by nikolaosk

  This is the third post in a series of posts regarding ASP.Net built in membership functionality,providers,controls. You can read the first one post one here . You can read the second post here . In this post I would like to investigate how to use the Membership class methods to achieve the same functionality we have with the login web server controls.The login web server controls live inside the .aspx pages and access the underlying abstract membership classes to perform the desired functionality...(read more)

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• SQL SERVER – Monday Morning Puzzle – Query Returns Results Sometimes but Not Always

  - by pinaldave

  The amount of email I receive sometime it is impossible for me to answer every email. Nonetheless I try to answer pretty much every email I receive. However, quite often I receive such questions in email that I have no answer to them because either emails are not complete or they are out of my domain expertise. In recent times I received one email which had only one or two lines but indeed attracted my attention to it. The question was bit vague but it indeed made me think. The answer was not straightforward so I had to keep on writing the answer as I remember it. However, after writing the answer I do not feel satisfied. Let me put this question in front of you and see if we all can come up with a comprehensive answer. Question: I am beginner with SQL Server. I have one query, it sometime returns a result and sometime it does not return me the result. Where should I start looking for a solution and what kind of information I should send to you so you can help me with solving. I have no clue, please guide me. Well, if you read the question, it is indeed incomplete and it does not contain much of the information at all. I decided to help him and here is the answer, which I started to compose. Answer: As there are not much information in the original question, I am not confident what will solve your problem. However, here are the few things which you can try to look at and see if that solves your problem. Check parameter which is passed to the query. Is the parameter changing at various executions? Check connection string – is there some kind of logic around it? Do you have a non-deterministic component in your query logic? (In other words – does your result is based on current date time or any other time based function?) Are you facing time out while running your query? Is there any error in error log? What is the business logic in your query? Do you have all the valid permissions to all the objects used in the query? Are permissions changing or query accessing a different object in various executions? (Add your suggestions here) Meanwhile, have you ever faced this situation? If yes, do share your experience in the comment area. I will send a copy of my book SQL Server Interview Questions and Answers to one of the most interesting comment. The winner will be announced by next Monday.  Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Interview Questions and Answers, SQL Puzzle, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• OS Analytics - Deep Dive Into Your OS

  - by Eran_Steiner

  Enterprise Manager Ops Center provides a feature called "OS Analytics". This feature allows you to get a better understanding of how the Operating System is being utilized. You can research the historical usage as well as real time data. This post will show how you can benefit from OS Analytics and how it works behind the scenes. We will have a call to discuss this blog - please join us!Date: Thursday, November 1, 2012Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)1. Go to https://oracleconferencing.webex.com/oracleconferencing/j.php?ED=209833067&UID=1512092402&PW=NY2JhMmFjMmFh&RT=MiMxMQ%3D%3D2. If requested, enter your name and email address.3. If a password is required, enter the meeting password: oracle1234. Click "Join". To join the teleconference:Call-in toll-free number:       1-866-682-4770  (US/Canada)      Other countries:                https://oracle.intercallonline.com/portlets/scheduling/viewNumbers/viewNumber.do?ownerNumber=5931260&audioType=RP&viewGa=true&ga=ONConference Code:       7629343#Security code:            7777# Here is quick summary of what you can do with OS Analytics in Ops Center: View historical charts and real time value of CPU, memory, network and disk utilization Find the top CPU and Memory processes in real time or at a certain historical day Determine proper monitoring thresholds based on historical data View Solaris services status details Drill down into a process details View the busiest zones if applicable Where to start To start with OS Analytics, choose the OS asset in the tree and click the Analytics tab. You can see the CPU utilization, Memory utilization and Network utilization, along with the current real time top 5 processes in each category (click the image to see a larger version):  In the above screen, you can click each of the top 5 processes to see a more detailed view of that process. Here is an example of one of the processes: One of the cool things is that you can see the process tree for this process along with some port binding and open file descriptors. On Solaris machines with zones, you get an extra level of tabs, allowing you to get more information on the different zones: This is a good way to see the busiest zones. For example, one zone may not take a lot of CPU but it can consume a lot of memory, or perhaps network bandwidth. To see the detailed Analytics for each of the zones, simply click each of the zones in the tree and go to its Analytics tab. Next, click the "Processes" tab to see real time information of all the processes on the machine: An interesting column is the "Target" column. If you configured Ops Center to work with Enterprise Manager Cloud Control, then the two products will talk to each other and Ops Center will display the correlated target from Cloud Control in this table. If you are only using Ops Center - this column will remain empty. Next, if you view a Solaris machine, you will have a "Services" tab: By default, all services will be displayed, but you can choose to display only certain states, for example, those in maintenance or the degraded ones. You can highlight a service and choose to view the details, where you can see the Dependencies, Dependents and also the location of the service log file (not shown in the picture as you need to scroll down to see the log file). The "Threshold" tab is particularly helpful - you can view historical trends of different monitored values and based on the graph - determine what the monitoring values should be: You can ask Ops Center to suggest monitoring levels based on the historical values or you can set your own. The different colors in the graph represent the current set levels: Red for critical, Yellow for warning and Blue for Information, allowing you to quickly see how they're positioned against real data. It's important to note that when looking at longer periods, Ops Center smooths out the data and uses averages. So when looking at values such as CPU Usage, try shorter time frames which are more detailed, such as one hour or one day. Applying new monitoring values When first applying new values to monitored attributes - a popup will come up asking if it's OK to get you out of the current Monitoring Policy. This is OK if you want to either have custom monitoring for a specific machine, or if you want to use this current machine as a "Gold image" and extract a Monitoring Policy from it. You can later apply the new Monitoring Policy to other machines and also set it as a default Monitoring Profile. Once you're done with applying the different monitoring values, you can review and change them in the "Monitoring" tab. You can also click the "Extract a Monitoring Policy" in the actions pane on the right to save all the new values to a new Monitoring Policy, which can then be found under "Plan Management" -> "Monitoring Policies". Visiting the past Under the "History" tab you can "go back in time". This is very helpful when you know that a machine was busy a few hours ago (perhaps in the middle of the night?), but you were not around to take a look at it in real time. Here's a view into yesterday's data on one of the machines: You can see an interesting CPU spike happening at around 3:30 am along with some memory use. In the bottom table you can see the top 5 CPU and Memory consumers at the requested time. Very quickly you can see that this spike is related to the Solaris 11 IPS repository synchronization process using the "pkgrecv" command. The "time machine" doesn't stop here - you can also view historical data to determine which of the zones was the busiest at a given time: Under the hood The data collected is stored on each of the agents under /var/opt/sun/xvm/analytics/historical/ An "os.zip" file exists for the main OS. Inside you will find many small text files, named after the Epoch time stamp in which they were taken If you have any zones, there will be a file called "guests.zip" containing the same small files for all the zones, as well as a folder with the name of the zone along with "os.zip" in it If this is the Enterprise Controller or the Proxy Controller, you will have folders called "proxy" and "sat" in which you will find the "os.zip" for that controller The actual script collecting the data can be viewed for debugging purposes as well: On Linux, the location is: /opt/sun/xvmoc/private/os_analytics/collect On Solaris, the location is /opt/SUNWxvmoc/private/os_analytics/collect If you would like to redirect all the standard error into a file for debugging, touch the following file and the output will go into it: # touch /tmp/.collect.stderr   The temporary data is collected under /var/opt/sun/xvm/analytics/.collectdb until it is zipped. If you would like to review the properties for the Analytics, you can view those per each agent in /opt/sun/n1gc/lib/XVM.properties. Find the section "Analytics configurable properties for OS and VSC" to view the Analytics specific values. I hope you find this helpful! Please post questions in the comments below. Eran Steiner

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• 5 Useful Wordpress Plugins For Google Adsense

  - by Jyoti

  Google Adsense has become the most popular online contextual advertising program and proper custom integration with Wordpress can help to increase Adsense earnings. Now on this post we have describe 5 useful wordpress plugin for google adsense. Few weeks ago we did a "10 Wordpress Plugins For Google Adsense ". Wordpress allows bloggers to easily integrate Google Adsense inside wordpress using plugins. Adsense Integrator : The Adsense Integrator plugin supports lot of programs other then adsense like AdBrite, AffiliateBOT, SHAREASALE, LinkShare, ClickBank, Oxado, Adpinion, AdGridWork, Adroll, Commission Junction, CrispAds, ShoppingAds, Yahoo!PN so this can be used when you are looking to have adsense as well as other alternatives. The rest of the features of the plugin are same where you give your adsense code into options field and it get inserted into blog posts. All In One Adsense And YPN : This is one of the most powerful adsense plugin for wordpress. Jut like other plugins, you can use this to insert your ads in the post but the plugin has some really good features like randomness which shows ad at random location in your blog which reduces ad blindness for viewers. You can also stop ads being shown on some pages using tags. Adsense Now : Other then the previous plugins , you can also give it a try to Adsense now. I haven’t used it (I have only used the first two) so its difficult to comment on it. It looks to be a lightweight plugin which insert adsense ads between posts and in posts body. Adsense Manager : Adsense Manager is one of the most popular and used plugin to manage adsense in wordpress blogs. Infact its newer version not only supports adsense, it also supports various other programs like adbrite, Commission Junction, YPN etc which makes it very powerful ad management plugin. You can inject adsense code anywhere in your blog posts as well as can put in different regions of your blog. Easy Adsense : Easy adsense is one of the new wordpress adsense plugin and that is why more feature rich. You can have different code for different themes using this plugin. It also support link units. To know all features, check out the plugin page.

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• SQLAuthority News – Online Webcast How to Identify Resource Bottlenecks – Wait Types and Queues

  - by pinaldave

  As all of you know I have been working a recently on the subject SQL Server Wait Statistics, the reason is since I have published book on this subject SQL Wait Stats Joes 2 Pros: SQL Performance Tuning Techniques Using Wait Statistics, Types & Queues [Amazon] | [Flipkart] | [Kindle], lots of question and answers I am encountering. When I was writing the book, I kept version 1 of the book in front of me. I wanted to write something which one can use right away. I wanted to create an primer for everybody who have not explored wait stats method of performance tuning. Well, the books have been very well received and in fact we ran out of huge stock 2 times in India so far and once in USA during SQLPASS. I have received so many questions on this subject that I feel I can write one more book of the same size. I have been asked if I can create videos which can go along with this book. Personally I am working with SQL Server 2012 CTP3 and there are so many new wait types, I feel the subject of wait stats is going to be very very crucial in next version of SQL Server. If you have not started learning about this subject, I suggest you at least start exploring this right now. Learn how to begin on this subject atleast as when the next version comes in, you know how to read DMVs. I will be presenting on the same subject of performance tuning by wait stats in webcast embarcadero SQL Server Community Webinar. Here are few topics which we will be covering during the webinar. Beginning with SQL Wait Stats Understanding various aspect of SQL Wait Stats Understanding Query Life Cycle Identifying three TOP wait Stats Resolution of the common 3 wait types and queues Details of the webcast: How to Identify Resource Bottlenecks – Wait Types and Queues Date and Time: Wednesday, November 2, 11:00 AM PDT Registration Link I thank embarcadero for organizing opportunity for me to share my experience on subject of wait stats and connecting me with community to further take this subject to next level. One more interesting thing, I will ask one question at the end of the webinar and I will be giving away 5 copy of my SQL Wait Stats print book to first five correct answers. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: About Me, Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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• Setting up Visual Studio 2010 to step into Microsoft .NET Source Code

  - by rajbk

  Using the Microsoft Symbol Server to obtain symbol debugging information is now much easier in VS 2010. Microsoft gives you access to their internet symbol server that contains symbol files for most of the .NET framework including the recently announced availability of MVC 2 Symbols.  SETUP In VS 2010 RTM, go to Tools –> Options –> Debugging –> General. Check “Enable .NET Framework source stepping” We get the following dialog box   This automatically disables “Enable My Code”   Go to Debugging –> Symbols and Check “Microsoft Symbol Servers”. You can selectively exclude modules if you want to.   You will get a warning dialog like so: Hitting OK will start the download process   The setup is complete. You are now ready to start debugging! DEBUGGING Add a break point to your application and run the application in debug mode (F5 shortcut for me). Go to your call stack when you hit the break point. Right click on a frame that is grayed out. Select “Load Symbols from” “Microsoft Symbol Servers”. VS will begin a one time download of that assembly. This assembly will be cached locally so you don’t have to wait for the download the next time you debug the app.   We get a one time license agreement dialog box You might see an error like the one below regarding different encoding (hopefully will be fixed).    Assemblies for which the symbols have been loaded are no longer grayed out. Double clicking on any entry in the call stack should now directly take you to the source code for that assembly. AFAIK, not all symbols are available on the MS symbol server. In cases like that you will see a tab like the one below and be given the option to “Show Disassembly”. Enjoy! Newsreel Announcer: Humiliated, Muntz vows a return to Paradise Falls and promises to capture the beast alive! Charles Muntz: [speaking to a large audience outside in the newsreel] I promise to capture the beast alive, and I will not come back until I do!

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• The curious case of SOA Human tasks' automatic completion

  - by Kavitha Srinivasan

  A large south-Asian insurance industry customer using Oracle BPM and SOA ran into this. I have survived this ordeal previously myself but didnt think to blog it then. However, it seems like a good idea to share this knowledge with this reader community and so here goes.. Symptom: A human task (in a SOA/BPEL/BPM process) completes automatically while it should have been assigned to a proper user.There are no stack traces, no related exceptions in the logs. Why: The product is designed to treat human tasks that don't have assignees as one that is eligible for completion. And hence no warning/error messages are recorded in the logs. Usecase variant: A variant of this usecase, where an assignee doesnt exist in the repository is treated as a recoverable error. One can find this in the 'pending recovery' instances in EM and reactivate the task by changing the assignees in the bpm workspace as a process owner /administrator. But back to the usecase when tasks get completed automatically... When: This happens when the users/groups assigned to a task are 'empty' or null. This has been seen only on tasks whose assignees are derived from an assignment expression - ie at runtime an XPath is used to determine who to assign the task to. (This should not happen if task assignees are populated via swim-lane roles.) How to detect this in EM For instances that are auto-completed thus, one will notice in the Audit Trail of such instances, that the 'outcome' of the task is empty. The 'acquired by' element will also show as empty/null. Enabling the oracle.soa.services.workflow.* logger in em should print more verbose messages about this. How to fix this The application code needs two fixes: input to HT: The XSLT/XPath used  to set the task 'assignee' and the process itself should be enhanced to handle nulls better. For eg: if no-data-found, set assignees to alternate value, force default assignees etc. output from HT: Additionally, in the application code, check that the 'outcome' of the HT is not-null. If null, route the task to be performed again after setting the assignee correctly. Beginning PS4FP, one should be able to use 'grab' to route back to the task to fire again. Hope this helps. 

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• SQL SERVER – Public Training and Private Training – Differences and Similarities

  - by pinaldave

  Earlier this year, I was on Road SQL Server Seminars. I did many SQL Server Performance Trainings and SQL Server Performance Consultations throughout the year but I feel the most rewarding exercise is always the one when instructor learns something from students, too. I was just talking to my wife, Nupur – she manages my logistics and administration related activities – and she pointed out that this year I have done 62% consultations and 38% trainings. I was bit surprised as I thought the numbers would be reversed. Every time I review the year, I think of training done at organizations. Well, I cannot argue with reality, I have done more consultations (some would call them projects) than training. I told my wife that I enjoy consultations more than training. She promptly asked me a question which was not directly related but made me think for long time, and in the end resulted in this blog post. Nupur asked me: what do I enjoy the most, public training or private training? I had a long conversation with her on this subject. I am not going to write long blog post which can change your life here. This is rather a small post condensing my one hour discussion into 200 words. Public Training is fun because… There are lots of different kinds of attendees There are always vivid questions Lots of questions on questions Less interest in theory and more interest in demos Good opportunity of future business Private Training is fun because… There is a focused interest One question is discussed deeply because of existing company issues More interest in “how it happened” concepts – under the hood operations Good connection with attendees This is also a good opportunity of future business Here I will stop my monologue and I want to open up this question to all of you: Question to Attendees - Which one do you enjoy the most – Public Training or Private Training? Question to Trainers - What do you enjoy the most – Public Training or Private Training? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Pinal Dave, SQL, SQL Authority, SQL Optimization, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, SQLAuthority News, T SQL, Technology

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• Using PHP Encryption for Login Authentication

  <b>Webreference:</b> "Following up on "Implementing One-way Encryption in PHP," my previous tutorial about using one-way encryption to build a secure online diary application, this article explores using PHP encryption for login authentication."

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• Looking into ASP.Net MVC 4.0 Mobile Development - part 2

  - by nikolaosk

  In this post I will be continuing my discussion on ASP.Net MVC 4.0 mobile development. You can have a look at my first post on the subject here . Make sure you read it and understand it well before you move one reading the remaining of this post. I will not be writing any code in this post. I will try to explain a few concepts related to the MVC 4.0 mobile functionality. In this post I will be looking into the Browser Overriding feature in ASP.Net MVC 4.0. By that I mean that we override the user agent for a given user session. This is very useful feature for people who visit a site through a device and they experience the mobile version of the site, but what they really want is the option to be able to switch to the desktop view. "Why they might want to do that?", you might wonder.Well first of all the users of our ASP.Net MVC 4.0 application will appreciate that they have the option to switch views while some others will think that they will enjoy more the contents of our website with the "desktop view" since the mobile device they view our site has a quite large display.  Obviously this is only one site. These are just different views that are rendered.To put it simply, browser overriding lets our application treat requests as if they were coming from a different browser rather than the one they are actually from. In order to do that programmatically we must have a look at the System.Web.WebPages namespace and the classes in it. Most specifically the class BrowserHelpers. Have a look at the picture below   In this class we see some extension methods for HttpContext class.These methods are called extensions-helpers methods and we use them to switch to one browser from another thus overriding the current/actual browser. These APIs have effect on layout,views and partial views and will not affect any other ASP.Net Request.Browser related functionality.The overridden browser is stored in a cookie. Let me explain what some of these methods do. SetOverriddenBrowser() -  let us set the user agent string to specific value GetOverriddenBrowser() -  let us get the overridden value ClearOverriddenBrowser() -  let us remove any overridden user agent for the current request   To recap, in our ASP.Net MVC 4.0 applications when our application is viewed in our mobile devices, we can have a link like "Desktop View" for all those who desperately want to see the site with in full desktop-browser version.We then can specify a browser type override. My controller class (snippet of code) that is responsible for handling the switching could be something like that. public class SwitchViewController : Controller{ public RedirectResult SwitchView(bool mobile, string returnUrl){if (Request.Browser.IsMobileDevice == mobile)HttpContext.ClearOverriddenBrowser();elseHttpContext.SetOverriddenBrowser(mobile ? BrowserOverride.Mobile : BrowserOverride.Desktop);return Redirect(returnUrl);}} Hope it helps!!!!

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• Fiction to Reality Timeline Charts Introduction of Sci-Fi Concepts to Real Life

  - by Jason Fitzpatrick

  Videophones, voice-controlled computers, heads-up displays, and other technological innovations made their first appearances in Sci-Fi. This dual timeline charts the first appearance in Sci-Fi against the date of commercial success for the product in the real world. Hit up the link below for the full resolution image. The Fiction to Reality Timeline [via Cool Inforgraphics] How to Own Your Own Website (Even If You Can’t Build One) Pt 3 How to Sync Your Media Across Your Entire House with XBMC How to Own Your Own Website (Even If You Can’t Build One) Pt 2

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• Code refactoring with Visual Studio 2010 Part-1

  - by Jalpesh P. Vadgama

  Visual studio 2010 is a Great IDE(Integrated Development Environment) and we all are using it in day by day for our coding purpose. There are many great features provided by Visual Studio 2010 and Today I am going to show one of great feature called for code refactoring. This feature is one of the most unappreciated features of Visual Studio 2010 as lots of people still not using that and doing stuff manfully. So to explain feature let’s create a simple console application which will print first name and last name like following. And following is code for that. using System; namespace CodeRefractoring { class Program { static void Main(string[] args) { string firstName = "Jalpesh"; string lastName = "Vadgama"; Console.WriteLine(string.Format("FirstName:{0}",firstName)); Console.WriteLine(string.Format("LastName:{0}", lastName)); Console.ReadLine(); } } } So as you can see this is a very basic console application and let’s run it to see output. So now lets explore our first feature called extract method in visual studio you can also do that via refractor menu like following. Just select the code for which you want to extract method and then click refractor menu and then click extract method. Now I am selecting three lines of code and clicking on refactor –> Extract Method just like following. Once you click menu a dialog box will appear like following. As you can I have highlighted two thing first is Method Name where I put Print as Method Name and another one Preview method signature where its smart enough to extract parameter also as We have just selected three lines with  console.writeline.  One you click ok it will extract the method and you code will be like this. using System; namespace CodeRefractoring { class Program { static void Main(string[] args) { string firstName = "Jalpesh"; string lastName = "Vadgama"; Print(firstName, lastName); } private static void Print(string firstName, string lastName) { Console.WriteLine(string.Format("FirstName:{0}", firstName)); Console.WriteLine(string.Format("LastName:{0}", lastName)); Console.ReadLine(); } } } So as you can see in above code its has created a static method called Print and also passed parameter for as firstname and lastname. Isn’t that great!!!. It has also created static print method as I am calling it from static void main.  Hope you liked it.. Stay tuned for more..Till that Happy programming.

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• What's up with LDoms: Part 2 - Creating a first, simple guest

  - by Stefan Hinker

  Welcome back! In the first part, we discussed the basic concepts of LDoms and how to configure a simple control domain.  We saw how resources were put aside for guest systems and what infrastructure we need for them.  With that, we are now ready to create a first, very simple guest domain.  In this first example, we'll keep things very simple.  Later on, we'll have a detailed look at things like sizing, IO redundancy, other types of IO as well as security. For now,let's start with this very simple guest.  It'll have one core's worth of CPU, one crypto unit, 8GB of RAM, a single boot disk and one network port.  CPU and RAM are easy.  The network port we'll create by attaching a virtual network port to the vswitch we created in the primary domain.  This is very much like plugging a cable into a computer system on one end and a network switch on the other.  For the boot disk, we'll need two things: A physical piece of storage to hold the data - this is called the backend device in LDoms speak.  And then a mapping between that storage and the guest domain, giving it access to that virtual disk.  For this example, we'll use a ZFS volume for the backend.  We'll discuss what other options there are for this and how to chose the right one in a later article.  Here we go: root@sun # ldm create mars root@sun # ldm set-vcpu 8 mars root@sun # ldm set-mau 1 mars root@sun # ldm set-memory 8g mars root@sun # zfs create rpool/guests root@sun # zfs create -V 32g rpool/guests/mars.bootdisk root@sun # ldm add-vdsdev /dev/zvol/dsk/rpool/guests/mars.bootdisk \ mars.root@primary-vds root@sun # ldm add-vdisk root mars.root@primary-vds mars root@sun # ldm add-vnet net0 switch-primary mars That's all, mars is now ready to power on.  There are just three commands between us and the OK prompt of mars:  We have to "bind" the domain, start it and connect to its console.  Binding is the process where the hypervisor actually puts all the pieces that we've configured together.  If we made a mistake, binding is where we'll be told (starting in version 2.1, a lot of sanity checking has been put into the config commands themselves, but binding will catch everything else).  Once bound, we can start (and of course later stop) the domain, which will trigger the boot process of OBP.  By default, the domain will then try to boot right away.  If we don't want that, we can set "auto-boot?" to false.  Finally, we'll use telnet to connect to the console of our newly created guest.  The output of "ldm list" shows us what port has been assigned to mars.  By default, the console service only listens on the loopback interface, so using telnet is not a large security concern here. root@sun # ldm set-variable auto-boot\?=false mars root@sun # ldm bind mars root@sun # ldm start mars root@sun # ldm list NAME STATE FLAGS CONS VCPU MEMORY UTIL UPTIME primary active -n-cv- UART 8 7680M 0.5% 1d 4h 30m mars active -t---- 5000 8 8G 12% 1s root@sun # telnet localhost 5000 Trying 127.0.0.1... Connected to localhost. Escape character is '^]'. ~Connecting to console "mars" in group "mars" .... Press ~? for control options .. {0} ok banner SPARC T3-4, No Keyboard Copyright (c) 1998, 2011, Oracle and/or its affiliates. All rights reserved. OpenBoot 4.33.1, 8192 MB memory available, Serial # 87203131. Ethernet address 0:21:28:24:1b:50, Host ID: 85241b50. {0} ok We're done, mars is ready to install Solaris, preferably using AI, of course ;-)  But before we do that, let's have a little look at the OBP environment to see how our virtual devices show up here: {0} ok printenv auto-boot? auto-boot? = false {0} ok printenv boot-device boot-device = disk net {0} ok devalias root /virtual-devices@100/channel-devices@200/disk@0 net0 /virtual-devices@100/channel-devices@200/network@0 net /virtual-devices@100/channel-devices@200/network@0 disk /virtual-devices@100/channel-devices@200/disk@0 virtual-console /virtual-devices/console@1 name aliases We can see that setting the OBP variable "auto-boot?" to false with the ldm command worked.  Of course, we'd normally set this to "true" to allow Solaris to boot right away once the LDom guest is started.  The setting for "boot-device" is the default "disk net", which means OBP would try to boot off the devices pointed to by the aliases "disk" and "net" in that order, which usually means "disk" once Solaris is installed on the disk image.  The actual devices these aliases point to are shown with the command "devalias".  Here, we have one line for both "disk" and "net".  The device paths speak for themselves.  Note that each of these devices has a second alias: "net0" for the network device and "root" for the disk device.  These are the very same names we've given these devices in the control domain with the commands "ldm add-vnet" and "ldm add-vdisk".  Remember this, as it is very useful once you have several dozen disk devices... To wrap this up, in this part we've created a simple guest domain, complete with CPU, memory, boot disk and network connectivity.  This should be enough to get you going.  I will cover all the more advanced features and a little more theoretical background in several follow-on articles.  For some background reading, I'd recommend the following links: LDoms 2.2 Admin Guide: Setting up Guest Domains Virtual Console Server: vntsd manpage - This includes the control sequences and commands available to control the console session. OpenBoot 4.x command reference - All the things you can do at the ok prompt

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• Run simple bash script to start applications at login

  - by ganjan

  I want to run a simple bash script automatically when I log in. For example #!/bin/bash echo "start spotify" gnome-terminal -e spotify --title spotify When I run this command, one gnome-terminal shows up and spotify show up. I also want the gnome-terminal to popup "hidden" in a different virtual desktop. (one of the other four virtual desktops you can choose from taskbar) I tried to add this to /home/me/.bash_login or something, but that didn't work..

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• Simple tips to design a Customer Journey Map

  - by Isabel F. Peñuelas

  “A model can abstract to a level that is comprehensible to humans, without getting lost in details.” -The Unified Modeling Language Reference Manual. Inception using Post-it, StoryBoards, Lego or Mindmaping Techniques The first step in a Customer Experience project is to describe customer interactions creating a customer journey map. Modeling is never easy, so to succeed on this effort, it is very convenient that your CX´s team have some “abstract thinking” skills. Besides is very helpful to consult a Business Service Design offered by an Interactive Agency to lead your inception process. Initially, you may start by a free discussion using post-it cards; storyboards; even lego or any other brainstorming technique you like. This will help you to get your mind into the path followed by the customer to purchase your product or to consume any business service you actually offer to your customers, or plan to offer in the near future. (from www.servicedesigntools.org) Colorful Mind Maps are very useful to document and share meeting ideas. Some Mind Maps software providers as ThinkBuzzan provide trial versions, and you will find more mindmapping options on this post by Mashable. Finally to produce a quick one, I do recommend Wise, an entirely online mindmaping service. On my view the best results in terms of communication will always come for an artistic hand-made drawing. Customer Experience Mind Map Example Making your first Customer Journey Map To add some more formalization to your thoughts, there is a wide offering for designing Customer Journey Maps. A Customer Map can be represented as an oriented graph in which another follows each step. The one below is the most simple Customer Journey you can draw. Nothing more than a couple of pictures, numbers and lines to design the customer steps sequence in the purchase process. Very simple Customer Journey for Social Mobile Shopping There are a lot of Customer Journey templates much more sophisticated available  in the Web using a variety of styles, as per example this one with a focus on underlining emotional experience, or this other worksheet template. Representing different interaction devices on the vertical axis, and touchpoints / requirements and existing gaps horizontally  is today´s most common format for Customer Journeys. From Customer Journey Maps to CX Technology Adoption Plans Once you have your map ready, you can start to identify the IT infrastructure requirements for your CXProject. By analyzing customer problems and improvement opportunities with maps, you will then identify the technology gaps and the new investment requirements in your IT infrastructure. Deeping step by step from the more abstract to the more concrete is the best guarantee to take the right IT investment decisions.  ¡Remember to keep your initial customer journey safe on your pocket in every one of your CX´s project meetings- that´s you map to success!

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• eMachines EZ1601 Review

  With a slim and stylish all-in-one design and an 18.5-inch widescreen monitor, Acer's brand-new desktop looks like it should cost more than $400. We put the elegant little nettop to the test and wind up just one DIMM short of falling in love.

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