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• Storing Windows Updates for reuse

  - by Saiyine

  At work we update lots of computers using Windows Update. Windows XP and 7 all day long, rarely some Vista. We do it through a corporate proxy, as connecting them to a domain to build a Wsus server is out of the question, so we download about two gigabytes a day of the very same updates everyday. I've tried WSUS Offline. It's pretty complete but when it finishes it's common to be still missing hundreds of megabytes of updates, because its intention is not to fully update a system but to install the critical updates, as the developers explain in the forums. Now I'm trying with Autoupdater. It's far worse, with poor capabilities for non-English Windows XP, but at least it gives the option to install non critical updates in Windows 7. It still misses hundres of megabytes of updates after fully updating the system. And finally, both doesn't install the driver related updates of Windows 7, so they at most save us a couple of hundreds of megabytes and a reboot (with the associated login to the computer and to the proxy) out of three or four. So, is it possible to somewhat extract the installed updates in a Windows 7 system and not having to download the same updates again and again at least with machines with the same hardware? Or even better, a generic package with all the updates?

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• Developer hardware autonomy in a managed desktop environment [closed]

  - by Troy Hunt

  I’m looking for some feedback on how developer PCs are managed within environments that have a strict managed desktop policy (normally large corporations). For example, many corporate environments control the installation of software and the deployment of patches and virus updates through a centralised channel. This usually means also dictating the OS version and architecture (32 bit versus 64 bit) which will likely also mean standardised hardware configurations. I’m particularly interested in feedback from developers who work in this sort of environment but have a high degree of autonomy over their machines. This might mean choosing your own hardware vendor, OS type and version and perhaps how the machines are built and maintained. I have several specific questions: How do you satisfy the needs of security, governance etc whilst maintaining your autonomy? For example, how do you address concerns about keeping virus definitions and OS patches up to date? Do you have a process for gaining exemption from standard desktop builds and if so, what do you need to demonstrate in order to get this? How have you justified this need to the decision makers? Essentially, what is the benefit to your role as a developer by having this degree of autonomy? Thanks very much everyone. Update: There's a great post from Jean-Paul Boodhoo which addresses the developer tool component of the quesiton here: http://blog.jpboodhoo.com/TheFallacyOfTheStandardizedDeveloperMachineimage.aspx

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• Single Sign On 802.1x Wireless - saying “Connecting to <SSID>”, hangs for 10 seconds, fails with “Unable to connect to <SSID>, Logging on…”.

  - by Phaedrus

  We are implementing WiFi on Windows 7 machines in our corporate environment. Machines should be able to log into the domain by WiFi as the Machine (Pre-Logon), and as the User (Post-Logon). We have everything working correctly except for 2 things: 1) Sometimes the login scripts don't run 2) The user VLAN is sometimes different than the machine vlan, and no DHCP renew occurs after user logon. I am clear that both these problems should be fixable by using the "Single Sign On" Option under the 802.1x Wireless Vista GPO, and setting the wireless to connect immediately before user logon and also by enabling "This network uses different VLAN for authentication with machine and user credentials" If I enable these GPO settings in a lab, the computer does authenticate & gets WIFI before the user logs on, so when the login box is displayed, it says “Windows will try to connect to ”, even though it is already connected (which should be ok?). Enter the user credentials and it goes to a screen saying “Connecting to ”, hangs for 10 seconds, fails with “Unable to connect to , Logging on…”. Desktop fires up and then the user re-authenticates with no problem as himself instead of the machine, but by that point, we defeat the point of the WiFi SSO “before user logon”. Also by that point, no DHCP renew seems to occur, and the user is still stuck with the wrong IP address for the new VLAN. When the “Connecting to ” screen comes up, there’s no indication on the AP or the Radius server that anything whatsoever is happening after credentials are entered until after the domain logon. Also with this policy enabled, sometimes windows hangs on a black screen indefinitely until I disable the Wireless NIC, so something is knackered for sure. What have I missed? Suggestions are much appreciated... /P

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• How to handle OpenVPN client as a service, when the laptop is physically on the network already?

  - by James

  The Setup I've gotten OpenVPN working on our Windows XP laptops. Users are limited, so I went ahead and set OpenVPN client to run as a service, which is great anyway because that means they are on the VPN before logging in, so login scripts work, plus we can do remote support even if the user can not log in (such as connecting via VNC or resetting passwords). It is also configured to send all traffic over the tunnel, so when, for example, they browse the internet it is just like browsing from our corporate network. The Qestion(s) So, I'm wondering how does the OpenVPN client act when the computer is already physically on the same network as the OpenVPN server? Right now, the client is configured to connect the the public dns name which will resolve to the public ip address which will NOT get reflected back to the OpenVPN server, so it is affectively blocked from connecting to the OpenVPN server while on the network. Is that a good thing? Or will it constantly try to connect, using up system resources and network resources? We will likely have hundreds of laptops regularly on the physical network with this, so it could contribute to a lot of unnecessary network chatter. Alternatively Would it be better to have the firewall reflect the port back to the OpenVPN server and let it connect? Or have our internal dns resolve the name to the private ip and allow them to connect directly? Would traffic then go over the vpn connection (which I do not want, when already on the physical network)? Or is it possible to tell it to ignore the connection when the client and server are already on the same network? TLDR What's a sane way of handling OpenVPN client running as an always-on service when the client and server will often be on the same network?

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• Out of memory errors but not actually out of memory...

  - by commradepolski

  So, myself and my fellow support techs have been fighting with this issue and we still dont know what the problem is. Lets start off with the system specs: Windows XP 32 bit Corporate (SP2 and SP3) Intel D975XBX2 Mobo 4gb of ram Intel Core 2 Quad Q6600 ATI Radeon HD 3600 - 512mb After a few hours of working on the machine, the end user will begin to see the following symptoms: Out of memory messages Title bars and menus dont draw in properly Problems accessing network resources Problems opening up documents such as MSWord and MSPowerpoint and text files Problems opening up explorer windows General instability We have looked at task manager while this issue was occurring, and all indicators, like PF usage, threads, handles, etc. are normal. We have been having trouble pinpointing the root cause of this issue. It is also not situated with one user, it affects 8-10. So far we have tried: Resetting CMOS (Waiting to see results) Replacing video card (didnt help) Windows updates (didnt help) Updating network drivers (didnt help) Switching user from 1gbps to 100mbps network connection (awaiting results) Swapping the affected user's hardware (waiting for results) Increasing desktop heap size (helped for a bit but then the issue became more frequent) Applying the /3 switch to XP (didnt help) Increasing and decreasing and setting PF to system managed state (didnt help) We did have a power outage at the office a couple weeks ago, and all these issues became more frequent. Prior to the power outage it may take a week or so for the users to experience the issues but since the power outage it takes 3-4 hours or less. We havent had reports of the above issues causing BSODs, although that would be easier to diagnose :). Any help is greatly appreciated.

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• Application that will identify percentage of your system disk bandwidth used on a user-application by user-application basis?

  - by Warren P

  I always (subjectively) feel my computer is far too slow (however fast it is), and so I'm always looking for ways to measure and understand what my computer is actually doing, that is making it seem "slow" to me. It has been my observation that my software-developer workload is most often disk-bound (I am waiting for Disk I/O) more than CPU bound. What has made it worse, is that I am using a corporate PC that has in-memory active-scanning anti-virus software that I do not have control over, and also some IT department mandated services that seem to suck up a lot of available hard-disk bandwidth. The best tool I have seen (in Windows 7) is the Resource Monitor which I usually acess from the button in the task Manager. The disk IO page, however, seems to label Disk Activity at a very low level (for example, showing the Volume Shadow Storage, which is flushing information obviously written by something ELSE other than VSS itself, and then writes to Pagefile.sys, which are obviously due to Virtual Memory faults in some application). What I would like to know is if a utility exists that can add up all direct disk input and output by user-level process, or find the process or service that caused VM or VSS activity. In that way, I hope, you could establish a real idea of how much of your computer's precious disk subsystem bandwidth is attributable to a particular application. here's a scenario: MyApp.exe writes 100k/s and reads 100k/s directly. VSS ends up writing another 100k/s. pagefaults caused inside MyApp.exe cause another 100k/s of writes. So the total "cost" of MyApp.exe running, during a period of time (let's say 1 second) is 400k/s, whereas you can only directly observe half of that, in Resource Monitor. Is there a smarter disk-IO watching piece of software I can use?

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• erratic response times with Apache 2.0.52 on redhat 4.

  - by Kevin

  Under load, we've noticed response times from Apache vary greatly for the same 7k image. It can range anywhere from .01 seconds to 25 seconds or greater. Unfortunately, due to corporate policy constraints we are pretty much stuck on Apache 2.0.52. I'm at best an Apache novice so I'm in over my head with this problem. My focus recently has turned to our choice of MPM modules. We use the worker model on a dual core hyper threaded blade. It doesn't appear that swapping is an issue, and I don't see any signs of a hardware problem. I've read that worker is optimal on hardware with many CPU's where prefork it more suitable for our specific hardware profile. I can see conceptually how choosing the wrong MPM could result in this erratic behavior, but I'm not confident that it's the root cause here. Has anyone else seen this type of range in your response times for simple static content? What else should I be looking into here?

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• powershell vs GPO for installation, configuration, maintenance

  - by user52874

  My question is about using powershell scripts to install, configure, update and maintain Windows 7 Pro/Ent workstations in a 2008R2 domain, versus using GPO/ADMX/msi. Here's the situation: Because of a comedy of cumulative corporate bumpfuggery we suddenly found ourselves having to design, configure and deploy a full Windows Server 2008R2 and Windows 7 Pro/Enterprise on very short notice and delivery schedule. Of course, I'm not a windows expert by any means, and we're so understaffed that our buzzword bingo includes 'automate' and 'one-button' and 'it needs to Just Work'. (FWIW, I started with DEC, then on to solaris and cisco, then linux of various flavors with a smattering of BSD nowadays. I use Windows for email and to fill out forms). So we decided to bring in a contractor to do this for us. and they met the deadline. The system is up and mostly usable, and this is good. We would not have been able to do this. But it's the 'mostly' part that is proving to be the PIMA now, and I'm having to learn Microsoft stuff anyway until/if we can get a new contract with these guys for ongoing operations. Here's my question. The contractor used powershell almost exclusively for deployment, configuration and updating. My intensive reading over the last week leads me to think that the generally accepted practices for deployment, configuration and updating microsoft stuff uses elements of GPOs and ADMX templates, along with maybe some third party stuff like PolicyPak. Are there solid reasons that I've not found yet that powershell scripts would be preferred over the GPO methods? I'm going to discuss this with the contractor lead when he gets back from his vacation, and he'll be straight with me (nor do I think they set us up). But I can also see this might be a religious issue, so I would still like some background on this. Thoughts? or weblinks? Thanks!

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• Reverse SSH tunnel: how can I send my port number to the server?

  - by Tom

  I have two machines, Client and Server. Client (who is behind a corporate firewall) opens a reverse SSH tunnel to Server, which has a publicly-accessible IP address, using this command: ssh -nNT -R0:localhost:2222 [email protected] In OpenSSH 5.3+, the 0 occurring just after the -R means "pick an available port" rather than explicitly calling for one. The reason I'm doing this is because I don't want to pick a port that's already in use. In truth, there are actually many Clients out there that need to set up similar tunnels. The problem at this point is that the server does not know which Client is which. If we want to connect back to one of these Clients (via localhost) then how do we know which port refers to which client? I'm aware that ssh reports the port number to the command line when used in the above manner. However, I'd also like to use autossh to keep the sessions alive. autossh runs its child process via fork/exec, presumably, so that the output of the actual ssh command is lost in the ether. Furthermore, I can't think of any other way to get the remote port from Client. Thus, I'm wondering if there is a way to determine this port on Server. One idea I have is to somehow use /etc/sshrc, which is supposedly a script that runs for every connection. However, I don't know how one would get the pertinent information here (perhaps the PID of the particular sshd process handling that connection?) I'd love some pointers. Thanks!

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• Join Domain from VM

  - by Adis

  I have two VMs running on VMWare Player. I use NAT adapter settings. The host machine for VMs is running on corporate network. First VM has Domain controller running and I can log in on that machine using domain credentials. I named domain wm.local When I run IP config on this machine: IP: 192.168.87.132 Def Gataway: 192.168.87.2 DNS server: 192.168.87.2 DHCP server: 192.168.87.254 Second VM cannot join domain. When I try it with domain WM I'm propmted for credentials. And I enter Administrator credentials and than it waits for some time and I get response: "The specified domain either does not exist or could not be contacted" If i type wm.local as domain when trying to join it does not prompt me to login but just shows "An Active Directory Domain Controller (AD DC) for the domain wm.local could not be contacted. And here it takes no time to get this error message. Ipconfig on this machine: IP: 192.168.87.134 Def Gataway: 192.168.87.2 DNS server: 192.168.87.2 DHCP server: 192.168.87.254 I can ping second VM from first one. And I disabled firewalls on both machines. Any ideas? Is there any manual for this?

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• Cisco AnyConnect VPN client - prevent connecting as work network

  - by Opmet

  From Windows 7 I'm using "Cisco AnyConnect Secure Mobility Client 3.0" to connect to our corporate network. Every time I establish the VPN connection Windows will set the type as "work network". I don't want this. So I go to "network and sharing center" and manually / interactively change it to "public network". But I have to repeat it for every new VPN connection. Is there any way to make Windows remember / persist this configuration? Can it be configured in the VPN client? Do our IT admins need to change something at server end? Motivation: A "work network" per default uses different firewall settings that allows for stuff like "network discovery" and "file shares". But I just need "remote desktop" (mstsc). Additional info: Our IT admins claimed this would be Windows default behaviour and there was nothing we could do about it: Windows would always initiate a VPN connection as "work network". Based on this statement I assume this is a "general" issue and went ahead posting here (at superuser.com).

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• Java games applet not connecting to Yahoo

  - by Steve

  Hi. I am trying to play a Y! game which use a java applet. The applet displays the message: Alert. Unable to connect to server. One of four things could have caused this: 1) You are behind a firewall. 2) You are not connected to the internet. 3) The games server is down. 4) You have a stale page in your cache. I have added an exception to the Windows firewall for java.exe. I am obviously connected to the Internet okay. The games server is not down when I am at home. I doubt it is down when I am at work. I have never successfully loaded this page before, so I doubt I have a stale page in cache. Could it be the corporate firewall? Nothing else in my web browser has been blocked before. Maybe the java applet connects on a different port to the browser. What should I test?

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• Better urls for this internal web server?

  - by sprugman

  I've got a server that I have admin access to, but don't fully manage. (I think it's a virtual machine, but I'm not 100% sure. It's running Apache on Windows Server 2003.) I share the ip with another user, so my sites all have to use the :8080 port. This is kind of ugly. Also, AFAIK, the only access I have is through an ip address. (I'm inside a corporate firewall and don't think I have access to a DNS server or anything.) I've adjusted my hosts file so I don't have to use the ip address on my local machine, but that's not a very generic solution. Are there any options to 1) get rid of the port requirement 2) be able to use a name (maybe a machine name) instead of the ip address in a generic way? (I'm not really a network admin -- I'm a developer managing this machine. The IT folks who really manage it are a few people away from me and tough to get to do anything, so I'm looking for a light-weight solution if possible.)

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• Inexpensive (used) hardware for Xen virtualization test?

  - by Jason Antman

  Virtualization is one of the areas where I could really use some experience. I also run quite a few services (web, mail, dns, etc.) out of my home. Since most of my hardware is getting a bit old (I'm running on stuff that was surplused years ago...) I decided that it's about time I start renewing some things, and also play around with virtualization a bit more. My plan is to setup a SAN box (simple iSCSI target, relatively inexpensive gigE switch), get a pair (for starters) of new servers, and start building some new stuff with Xen, specifically planning on playing with live migration and full virtualization. Does anyone have recommendations for used, older "servers" (really anything in a rack-mount form factor, I'm not too worried about things like iLO/iLOM for the test nodes) that support VT-x/AMD-V? I'm biased to HP, but it looks like they didn't make Proliants with VT-x/Vanderpool processors until G6 (for the DL360) or so, which is way out of my price range. I'm looking in the sub-$300 range (or less, if possible), used, probably Ebay. Any recommendations are greatly appreciated. Edit:And, to catch this before the comments start coming - these are personal systems. I have first-generation Proliants still in use (I got them as corporate surplus in 05, they've been running since then, and probably were running since 01 or 02 prior to being sold). I don't need anything shiny and new - I've got a bunch of old boxes, at least one complete replacement for every model in use, and that's fine for me (and easy on the wallet).

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• How to stop split tunnelling over cisco VPN (OS X)?

  - by Notre

  I'm using OS X (Snow Leopard) and the built in Cisco IP Sec client to connect to my corporate VPN. Currently, everything works as designed, and desired for most people. However, I would like to be able to funnel all traffic (particularly all web browser traffic) through the VPN. (Note - I'm an end user here, not the network administrator). Is this possible? In searching around, most people are looking to do the opposite; break out the VPN and enable split tunnelling of data. I'd like to avoid the split tunnelling. Is there some setting I can make in my OS X client to make this happen? I ran across a post where routing table changes are made to force split tunnelling: how to force split tunnel routing on mac -> cisco vpn I'm thinking something similar to that might work, but I'm not a networking expert so I'm not sure where to start (or if it is even possible). Thank you! Notre

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• Debugging methods for Windows XP hangups

  - by Cooper

  I experience occasional 'freezes' on my desktop machine (Windows XP SP3). I've tried the normal debugging methods I know (watching Process Explorer, running ProcMon (hard to get a good trace because the hangups are so intermittent). Are there any additional system debugging methods that might be useful in discovering what would cause these hang ups? While this question is more about debugging methods than the actual issue itself (which is probably more of a superuser question), the symptoms of the hangup are: All windows become non-responding. Can be brought the foreground, but do not repaint. Taskbar/explorer windows are non-responsive Ctrl+Alt+Del, Ctrl+Shift+Esc, Win+L, do not do anything (though the actions are queued up, and when the system unhangs, they are performed) Oddly enough, usually I can still scroll through the current page I have open in Google Chrome, but I cannot change tabs. Hangup can happen when I have tons of apps open, but also when I only have Outlook, Chrome, and MS Communicator (plus all the corporate spyware). Usually the hang lasts between 30sec and 3 minutes or so. After which I can continue working as usual.

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• SSO to multiple websites from Sharepoint website

  - by Aico

  We have an intranet based on Sharepoint 2010. In this intranet we have several links to other webservers within the same Active Directory, for example a link to our Outlook Web Access site on our Exchange 2010 environment. We have three different setups which visit this Sharepoint environment and the other webservers: Windows 7 clients that are a member of the Active Directory Home pc's that connect through a SSL VPN appliance Standalone thin clients (Windows 7 embedded) within the corporate network The goal is to let people only sign in once. In the first group this isn't a problem because the AD Integrated Authentication works fine and the Windows logon is passed on to Sharepoint and the other webservers. The second group is also working fine because of the LDAP integration that the SSL VPN appliance uses. The third group is however experiencing issues. They need to enter their credentials everytime they click a link to another webserver. They first need to enter credentials for accessing the Sharepoint environment. When clicking the link for their webmail they have to re-enter their credentials, and so on. Can someone tell me what the best solution would be to also get SSO working fine for the third group? Some extra information: We also have a Forefront TMG server in our environment. I read somewhere that Forefront might be part of a solution for this problem, but not sure how. Maybe someone here can help me? Look forward to some help. Best regards, Aico

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• Shell replacement for kiosk environment with desktop icons

  - by tuesprem

  I have to deploy around 80 touch-screen terminals for my company. We're going to run several Windows applications on those terminals and they'll be operated by touch input only. I basically want those machines to run in a kiosk mode, so employees won't be able to launch any programs than the ones they're supposed to (also, this will hide the task bar/start menu, which will give it a much nicer, corporate look). There's usually one app that should automatically launch on startup and other apps that can be launched from the desktop. I've tried to accomplish this (under Windows 7 Pro) with a custom shell replacement. This removes the task bar/start menu like I described earlier. I used an AutoHotKey script for this, because it's easy to, for instance, define hotkeys so admins will still be able to launch stuff like Windows Explorer (okay, I know I could just launch it from the task manager [Ctrl+Shift+Esc] but I'm considering locking that as well). So far so good. Some problems though: No desktop icons. Needed to launch apps from the desktop. No wallpaper. Required for CI. Is there any way around this? I wouldn't mind using another shell replacement, as long as it's reasonably lightweight. I'd love to get the wallpaper and desktop icons to show with something like AutoHotKey though. Thanks!

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• What is wrong with my home network? (Routing and connection issues)

  - by David

  I have a corporate laptop that was provided to me by a client and I'm having some rather odd difficulties with it when I put the laptop on my home network. When I first brought the machine home it behaved like any other laptop. Once it was connected to the network it was assigned an IP address and I could remote into it just fine using the machine name. Lately though, whenever I put this laptop on my network I am not able to ping or RDP into the machine as the host name doesn't properly resolve. Additionally I'm able to see the device and it's assigned IP address clearly in my router firmware. This gets even more strange as now when I try to ping it's IP address listed in my router, I see that it's actually trying to ping my own machine (screenshot of this very odd event below). This has actually driven me crazy to the point that I have actually replaced my router (it was behaving oddly in other ways), and I'm continuing to have these problems. The above ping capture is from the new router. As far as network goes I am now currently using an NetGear R7000 Nighthawk and I haven't customized any of the networking settings in the router just yet (installed yesterday). I would appreciate any advice possible and would be happy to provide further diagnostic information. Networking isn't my strong suit, so I'm not even sure where to begin unraveling this thing.

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• Integrating external computer into a domain - some recommendations please

  - by TomTom

  Given: * A multi loation company. Every office has local routers that connect to a central VPN capable rouer in a data center. All fine so far. We now need to move a computer off site into a hosting center across the globe, to get it closer to some supplier computers we work for. it will run limited logic but latency is important, and our latency so far is too large. This computer will be in a data center and does no require incoming connections except for adminsitrative purposes, although it needs outgoing connetions. I have no real chance to put one of my VPN routers there, sadly - otherwise I would have no problem. Usage of RRAs is not recommended (we had various probblems there over time). I could deal with it. The computer MUSt integrate into the corporate structure via VPN and join the domain and be fully "tracked" (controlled for performance). What is the best suggestion? So far it looks like my best bets woudl be to log in via RRAS and deal with whatever issues arise there plus uise the local firewall the limit incoming connections to this computer to what is needed (which runs down to an emergency RDP connection allowance). Anyone a better idea?

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• Designing an email system to guarantee delivery

  - by GlenH7

  We are looking to expand our use of email for notification purposes. We understand it will generate more inbox volume, but we are being selective about which events we fire notification on in order to keep the signal-to-noise ratio high. The big question we are struggling with is designing a system that guarantees that the email was delivered. If an email isn't delivered, we will consider that an exception event that needs to be investigated. In reality, I say almost guarantees because there aren't any true guarantees with email. We're just looking for a practical solution to making sure the email got there and experiences others have had with the various approaches to guaranteeing delivery. For the TL;DR crowd - how do we go about designing a system to guarantee delivery of emails? What techniques should we consider so we know the emails were delivered? Our biggest area of concern is what techniques to use so that we know when a message is sent out that it either lands in an inbox or it failed and we need to do something else. Additional requirements: We're not at the stage of including an escalation response, but we'll want that in the future or so we think. Most notifications will be internal to our enterprise, but we will have some notifications being sent to external clients. Some of our application is in a hosted environment. We haven't determined if those servers can access our corporate email servers for relaying or if they'll be acting as their own mail servers. Base design / modules (at the moment): A module to assign tracking identification A module to send out emails A module to receive delivery notification (perhaps this is the same as the email module) A module that checks sent messages against delivery notification and alerts on undelivered email. Some references: Atwood: Send some email Email Tracking Some approaches: Request a response (aka read-receipt or Message Disposition Notification). Seems prone to failure since we have cross-compatibility issues due to differing mail servers and software. Return receipt (aka Delivery Status Notification). Not sure if all mail servers honor this request or not Require an action and therefore prove reply. Seems burdensome to force the recipients to perform an additional task not related to resolving the issue. And no, we haven't come up with a way of linking getting the issue fixed to whether or not the email was received. Force a click-through / Other site sign-in. Similar to requiring some sort of action, this seems like an additional burden and will annoy the users. On the other hand, it seems the most likely to guarantee someone received the notification. Hidden image tracking. Not all email providers automatically load the image, and how would we associate the image(s) with the email tracking ID? Outsource delivery. This gets us out of the email business, but goes back to how to guarantee the out-sourcer's receipt and subsequent delivery to the end recipient. As a related concern, there will be an n:n relationship between issue notification and recipients. The 1 issue : n recipients subset isn't as much of a concern although if we had a delivery failure we would want to investigate and fix the core issue. Of bigger concern is n issues : 1 recipient, and we're specifically concerned in making sure that all n issues were received by the recipient. How does forum software or issue tracking software handle this requirement? If a tracking identifier is used, Where is it placed in the email? In the Subject, or the Body?

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• UPK 3.6.1 (is Coming)

  - by marc.santosusso

  In anticipation of the release of UPK 3.6.1, I'd like to briefly describe some of the features that will be available in this new version. Topic Editor in Tabs Topic Editors now open in tabs instead of separate Developer windows. This offers several improvements: First, the bubble editor can be docked and resized in the same way as other editor panes. That's right, you can resize the bubble editor! The second enhancement that this changes brings is an improved undo and redo which allows each action to be undone and redone in the Topic Editor. New Sound Editor The topic and web page editors include a new sound editor with all the bells and whistles necessary to record, edit, import, and export, sound. Sound can be captured during topic recording--which is great for a Subject Matter Expert (SME) to narrate what they're recording--or after the topic has been recorded. Sound can also be added to web pages and played on the concept panes of modules, sections and topics. Turn off bubbles in Topics Authors may opt to hide bubbles either per frame or for an entire topic. When you want to draw a user's attention to the content on the screen instead of the bubble. This feature works extremely well in conjunction with the new sound capabilities. For instance, consider recording conceptual information with narration and no bubbles. Presentation Output UPK content can be published as a Presentation in Microsoft PowerPoint format. Publishing for Presentation will create a presentation for each topic published. The presentation template can be customized Using the same methods offered for the UPK document outputs, allowing your UPK-generated presentations to match your corporate branding. Autosave and Recovery The Developer will automatically save your work as often as you would like. This affords authors the ability to recover these automatically saved documents if their system or UPK were to close unexpectedly. The Developer defaults to save open documents every ten minutes. Package Editor Enhancement Files in packages will now open in the associated application when double-clicked. Authors can also choose to "Open with..." from the context menu (AKA right click menu.) See It! Window See It! mode may now be launched in a non-fullscreen window. This is available from the kp.html file in any Player package. This version of See It! mode offers on-screen navigation controls including previous frame, next frame, pause etc. Firefox Enhancments The UPK Player will now offer both Do It! mode and sound playback when viewed using Firefox web browser. Player Support for Safari The UPK Player is now fully supported on the Safari web browser for both Mac OS and Windows platforms. Keep document checked out Authors may choose to keep a document checked out when performing a check in. This allows an author to have a new version created on the server and continue editing. Close button on individual tabs A close button has been added to the tabs making it easier to close a specific tab. Outline Editor Enhancements Authors will have the option to prevent concepts from immediately displaying in the Developer when an outline item is selected. This makes it faster to move around in the outline editor. Tell us which feature you're most excited to use in the comments.

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• If You Could Cut Your Meeting Times in ½ Would You?

  - by [email protected]

  By Brian Dayton on April 22, 2010 2:02 PM I know it sounds like a big promise. And what I'm thinking about may not cut a :60 minute meeting into :30 minutes, but it could make meetings and interactions up to 2X more productive. How? Social Media for the Enterprise, Not Social Media In the Enterprise Bear with me. I'm not talking about whether or not workers should or shouldn't have access to Facebook on corporate networks. That topic has been discussed @ length. I'm also not talking about the direct benefits of Social Networking tools like Presence (the ability to see someone online and ask a question in real-time), blogs, RSS feeds or external tools like Twitter. The Un-Measurable Benefits Would you do something that you believe will have a positive effect--but can't be measured? It's impossible to quantify the effectiveness of a meeting. However, what I am talking about would be more of a byproduct of all of the social networking tools above. Here's the hypothesis: As I've gotten more and more busy with work, family, travel and kids--and the same has happened to my friends and family--I'm less and less connected. But by introducing Facebook to my life I've not only made connections with longtime friends whom I haven't spoken to in years--but I've increased the pace and quality of interactions, on and offline, with close friends who I see and speak to every week. In some cases it even enhances the connections and interactions with those I see or speak to every day. The same holds true in an organization. Especially a larger one with highly matrixed organizational structures. You work with people on a project, new people come in with each different project and a disproportionate amount of time is spent getting oriented and staying current. Going back to the initial value proposition--making meetings shorter/more effective--a large amount of time is spent: - At Project Kick-off: Meeting and understanding team member's histories, goals & roles - Ongoing: Summarizing events since the last meeting or update email In my personal, Facebook life today I know that: - My best friend from college - has been stranded in India for 5 days because of the volcano in Iceland and is now only 250 miles from home - One of my co-workers started conference calls at 6:30 this morning - My wife wasn't terribly pleased with my painting skills in our new bathroom (disclosure: she told me this face to face too) Strengthening Weak Links A recent article in CIO Magazine, Three Dangerous Social Media Misconceptions (Kristen Burnham, March 12, 2010) calls out the #1 misconception as follows: 1. "Face-to-face relationships are far more valuable than virtual ones." While some level of physical interaction will always add value to relationships, Gartner says that come 2020, most relationships and teams will be based on "weak links"--that is, you may not have personally met a contact, but you'll know of or may have interacted with him via social sites like Facebook, LinkedIn and Twitter. The sooner your enterprise adopts these tools, the sooner your employees will learn them, and the sooner you'll begin to cultivate these relationships-of-the-future. I personally believe that it's not an either/or choice between face-to-face and virtual interactions. In fact, I'll be as bold as saying it doesn't matter. I can point to two extremely valuable work relationships that I've had over the past 5 years: - I shared an office with one of them - I met the other person, face-to-face, only once Both relationships were very productive. The dynamics were similar. The communication tactics differed immensely. What does matter is the quality, frequency and relevance of interactions. Still sound like too much? An over-promise? Stay tuned for my next post The Gap Between Facebook and LinkedIn. I'll also connect some of the dots with where Oracle Applications and technologies are headed.

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• BI and EPM Landscape

  - by frank.buytendijk

  Most of my blog entries are not about Oracle products, and most of the latest entries are about topics such as IT strategy and enterprise architecture. However, given my background at Gartner, and at Hyperion, I still keep a close eye on what's happening in BI and EPM. One important reason is that I believe there is significant competitive value for organizations getting BI and EPM right. Davenport and Harris wrote a great book called "Competing on Analytics", in which they explain this in a very engaging and convincing way. At Oracle we have defined the concept of "management excellence" that outlines what organizations have to do to keep or create a competitive edge. It's not only in the business processes, but also in the management processes. Recently, Gartner published its 2009 market shares report for BI, Analytics, and Performance Management. Gartner identifies the same three segments that Oracle does: (1) CPM Suites (Oracle refers not to Corporate Performance Management, but Enterprise Performance Management), (2) BI Platform, and (3) Analytic Applications & Performance Management. According to Gartner, Oracle's share is increasing with revenue growing by more than 5%. Oracle currently holds the #2 market share position in the overall BI Software space based on total BI software revenue. Source: Gartner Dataquest Market Share: Business Intelligence, Analytics and Performance Management Software, Worldwide, 2009; Dan Sommer and Bhavish Sood; Apr 2010 Gartner has ranked Oracle as #1 in the CPM Suites worldwide sub-segment based on total BI software revenue, and Oracle is gaining share with revenue growing by more than 6% in 2009. Source: Gartner Dataquest Market Share: Business Intelligence, Analytics and Performance Management Software, Worldwide, 2009; Dan Sommer and Bhavish Sood; Apr 2010 The Analytic Applications & Performance Management subsegment is more fragmented. It has for instance a very large "Other Vendors" category. The largest player traditionally is SAS. Analytic Applications are often meant for very specific analytic needs in very specific industry sectors. According to Gartner, from the large vendors, again Oracle is the one who is gaining the most share - with total BI software revenue growth close to 15% in 2009. Source: Gartner Dataquest Market Share: Business Intelligence, Analytics and Performance Management Software, Worldwide, 2009; Dan Sommer and Bhavish Sood; Apr 2010 I believe this shows Oracle's integration strategy is working. In fact, integration actually is the innovation. BI and EPM have been silo technology platforms and application suites way too long. Management and measuring performance should be very closely linked to strategy execution, which is the domain of other business application areas such as CRM, ERP, and Supply Chain. BI and EPM are not about "making better decisions" anymore, but are part of a tangible action framework. Furthermore, organizations are getting more serious about ecosystem thinking. They do not evaluate single tools anymore for different application areas, but buy into a complete ecosystem of hardware, software and services. The best ecosystem is the one that offers the most options, in environments where the uncertainty is high and investments are hard to reverse. The key to successfully managing such an environment is middleware, and BI and EPM become increasingly middleware intensive. In fact, given the horizontal nature of BI and EPM, sitting on top of all business functions and applications, you could call them "upperware". Many are active in the BI and EPM space. Big players can offer a lot, but there are always many areas that are covered by specialty vendors. Oracle openly embraces those technologies within the ecosystem as well. Complete, open and integrated still accurately describes the Oracle product strategy. frank

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• 11 Types of Developers

  - by Lee Brandt

  Jack Dawson Jack Dawson is the homeless drifter in Titanic. At one point in the movie he says, “I figure life’s a gift, and I don’t intend on wasting it.” He is happy to wander wherever life takes him. He works himself from place to place, making just enough money to make it to his next adventure. The “Jack Dawson” developer clings on to any new technology as the ‘next big thing’, and will find ways to shoe-horn it in to places where it is not a fit. He is very appealing to the other developers because they want to try the newest techniques and tools too, He will only stay until the new technology either bores him or becomes problematic. Jack will also be hard to find once the technology has been implemented, because he will be on to the next shiny thing. However, having a Jack Dawson on your team can be beneficial. Jack can be a great ally when attempting to convince a stodgy, corporate entity to upgrade. Jack usually has an encyclopedic recall of all the new features of the technology upgrade and is more than happy to interject them in any conversation. Tom Smykowski Tom is the neurotic employee in Office Space, and is deathly afraid of being fired. He will do only what is necessary to keep the status quo. He believes as long as nothing changes, his job is safe. He will scoff at anything new and be the naysayer during any change initiative. Tom can be useful in off-setting Jack Dawson. Jack will constantly be pushing for change and Tom will constantly be fighting it. When you see that Jack is getting kind of bored with a new technology and Tom has finally stopped wetting himself at the mere mention of it, then it is probably the sweet spot of beginning to implement that new technology (providing it is the right tool for the job). Ray Consella Ray is the guy who built the Field of Dreams. He took a risk. Sometimes he screwed it up, but he knew he didn’t want to end up regretting not attempting it. He constantly doubted himself, but he knew he had to keep going. Granted, he was doing what the voices in his head were telling him to do, but my point is he was driven to do something that most people considered crazy. Even when his friends, his wife and even he told himself he was crazy, somewhere inside himself, he knew it was the right thing to do. These are the innovators. These are the Bill Gates and Steve Jobs of the world. The take risks, they fail, they learn and the get better. Obviously, this kind of person thrives in start-ups and smaller companies, but that is due to their natural aversion to bureaucracy. They want to see their ideas put into motion quickly, and withdrawn quickly if it doesn’t work. Short feedback cycles are essential to Ray. He wants to know if his idea is working or not. He wants to modify or reverse his idea if it is not working or makes things worse. These are the agilistas. May I always be one.

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