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• Mailer Daemon greeting failed

  - by Xelluloid

  I wrote a tool that sends automated mails to a couple of addresses. This worked for a couple of weeks. Now since yesterday I get Mailer-Daemon responses like this Hi. This is the qmail-send program at test.test2.net. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. testuser@domain.com: Connected to 123.456.789.10 but greeting failed. Remote host said: 554 foo.bar.com I'm not going to try again; this message has been in the queue too long. Does someone have an idea what I can do now?

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• Repairing hard disk when Windows installation disk won't boot

  - by Echows

  I'm trying to recover some data from a faulty hard disk with Windows installed on it (on which Windows won't even boot). I have tried so far: Booting to Ubuntu live USB stick and running ntfsfix (didn't work) Trying to mount the broken partition when running Ubuntu from usb stick (doesn't mount) Running photorec image recovery tool from live Ubuntu (it found some stuff but not the images I was looking for) Now as a last resort I got myself a Windows installation on a USB stick so that I can try fdisk, but the installer doesn't work. The loading screen shows up and then the installer crashes. The installer works fine on other computers. I suspect that the installer is trying to read the hard drive to see if there's something there but when it can't read one partition, it crashes. On Ubuntu, I can mount other partitions except the one I'm interested in so at least the hard drive is not completely dead. So the question is, what options do I have left? To be more specific, my goal is to recover some images from the faulty ntfs-partition on the hard drive. Other than that, I don't care about the contents of the hard disk.

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• laptop battery isn't seen

  - by doug

  Hi there, I have a laptop, which was most of the time on wired power. Now it seems to not work at all on battery and in Control Panel-Power Option battery isn't recognized at all(is 0%). Do you have any idea about what can I do? ps: my laptop is Acer Aspire 1640z and I'm using Windows XP SP3

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• How can I determine the installed edition of Windows XP if the OS does not boot up?

  - by Evan

  I have a drive that I cannot boot, but it has an installation of Windows XP on it. I need to know what type of XP it has, and MS's solution (http://support.microsoft.com/kb/310104) presupposes I can load the OS. Is there a folder or file I can look at that might give me a clue as to the flavor of XP (Home, Pro, MCE, etc) I need to use for a recovery installation? Thanks.

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• PSU died, is hard drive fried? Are other components damaged?

  - by srand

  After discovering and replacing my dead PSU, I was able to boot back into Windows. Everything seems to be working fine, however, one hard drive is not. Windows 7 says that this SATA hard drive needs to be formatted before it can work. Can the data be recovered? Also, is there a way to check the integrity of the other components of my computer or assume they will work fine?

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• My computer freezes irregurarly

  - by Manhim

  My computer started to freeze at irregular times for 3 weeks now. What happens My computer freezes, the video stops. (No graphic glitches, it just stops) Sound keeps playing up to some time (Usually 10-30 seconds) then stops playing. Sometimes, randomly, the screen on my G-15 keyboard flickers and I see caracters not at the right places. Usually happens for about 1-2 seconds and a bit before my computer freezes. I have to keep the power button pressed for 4 seconds to shut my computer down. I still hear my hard drives and fans working. Sometimes it works with no problems for a full day, some other times it just keeps freezing each time I restart my computer and I have to leave it for the rest of the day. Sometimes my mouse freezes for a fraction of a second (Like 0.01 to 0.2 seconds) quite randomly, usually before it freezes. No errors spotted by the "Action center" unlike when I had problems with my last video card on this system (Driver errors). My G-15 LCD screen also freezes. What I did so far I have had similar problems in the past and I had changed my hard drive (It was faulty), so I tested my software RAID-0 array and it was faulty so I changed it. (I reinstalled Windows 7 with this part). I also tested with unplugging my secondary hard drive. My CPU was running at about 100 degree Celsius, I removed the dust between the fans and the heatsink and it's now between 50-60. I ran a CPU stress-test and it didn't freeze during the tests (using Prime95 on all cores) Ran a memory test (using memtest86+) for a single pass and there were no errors. Ran a GPU stress test with ati-tools and furmark and it didn't freeze during the tests. (No artefacts either) I had troubles with my graphic card when I got it, but I think that it got fixed with a driver update. I checked the voltages in my BIOS setup and they all seemed ok (±0.2 I think). I have ran on the computer without problems with Fedora 15 on an external hard drive (Appart that it couldn't load Gnome 3 and was reverting to Gnome 2, didn't want to install drivers since I use it on multiple computers) I used it to backup my files from the raid array to my 1TB hard drive for the reinstallation of Windows. (So the crashes only happenned on Windows) [The external hard drive is plugged directly on a SATA port] I contacted EVGA (My graphic card vendor) and pointed them on this question, I'm looking for an answer. Ran sensors on Fedora 15 and got this output: http://pastebin.com/0BHJnAvu When it happens When I play video games (Mostly) When I play flash games (Second most) When I'm looking at my desktop background (It rarely happens when I have a window open, but it does, sometimes) Specs Windows Seven x64 Home Premium Motherboard: M2N-SLI Deluxe CPU: AMD Phenom 9950 x2 @ 2.6GHz Memory: Kingston 4x2GB Dual Channel (Pretty basic memory sticks) Hard drives: Was 2x250GB (Western digital caviar) in raid-0 + 1TB (WD caviar black), I replaced the raid array with a 750GB (WD caviar black) [Yes I removed the array from the raid configurations] 750W Power supply No overcloking. Ever. There have been some power-downs like 4-5 weeks ago, but the problem didn't start immediately after. (I wasn't home, so my computer got shut-down) My current to-try list Change the thermal paste on my CPU. Change my graphic card with a temporary one and stress the computer. Change my power supply. In this situation, how can I successfully pin-point the current hardware problem? (If it's a hardware problem) Because I don't really have the budget to just forget and replace everything. I also don't really have hardware to test-replace current hardware.

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• Windows powering off after "preparing your desktop" stage.

  - by Jack

  Windows 7 64 bit. The only recent change was I installed two updates for MS Office, and a cumulative security update for IE. As soon as I choose a user and login, after loading my user profile it states the preparing your desktop message, and then powers off. I have used DaRT to check the event log, but nothing is recorded. Ideas?

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• installing windows XP on a laptop with problematic CD-ROM drive

  - by doug

  Hi there I'm trying to install windows XP on a old laptop which has a problematic CD-ROM drive unit. Sometime it reads the cds, but most of the times it didn't read the CD at all. Do you have any advices for me to follow?

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• How do I reset/update my BIOS for Optiplex GX280?

  - by Sam Langlhey

  So far this has been a nightmare for me, which has been frustrating me constantly. I am using Dell Optiplex GX280 with Windows XP home edition, which is running a BIOS version A04. Recently, i've rebooted the pc to find out that its not booting. It will get to the Windows boot up screen with the progress bar but only to restart to the same process again, over and over. Frustrated that I am, i've inserted the Windows recovery CD to at least either repair of reinstall the operating system to find out that was not possible. I hit F8 to have the boot options, each of the boot option that I've selected gave me an error saying: "Selected boot device is not available." Right after that, I went to the BIOS setting and did a diagnostic test, which recognized all the Boot devices onboard. Now, I cannot even repair of reinstall Windows XP, because the system is not booting from none of the boot devices. The surprise is when I removed the hard-drive from the computer and loaded it on into another computer successfully; that's right, there is nothing wrong with the hard drive. After that I was totally puzzled. I found a few pointers online saying that the BIOS start-up block might be corrupted itself and I might need to flash/update the BIOS. I found the detailed instruction on how to create a Boot up disk by downloading the BIOS firmware from the manufacture's website. I did exactly as instructed below: Download the latest version or your choose version of BIOS file for your computer or motherboard from the manufacturer’s support site. Rename the downloaded file to AMIBOOT.ROM. Copy the file to a floppy disk. Insert the floppy disk to the floppy drive. Turn on the system. After I did that and powered on the PC to boot from the floppy drive, it gave me this error message: "Non-System Disk or Disk Error. Replace and Strike any key when ready." I did all that, and I kept on pressing [Ctrl]+[Home] to force it, but it did not did any satisfying result. Desperate as I am, my next attempt is to try the instruction below. Since I want to be ready, in the event it does not work, do you have any solution that you can provide? Please keep in mind that I cannot boot from any of the devices at this moment. My only hope now is to come on with a solution that will work through the Floppy drive, since that's the only drive that affected. Thank you very much for your advice and support in advance. To create a Windows startup disk, insert a floppy disk into the drive of a similarly configured, working Windows XP system, launch My Computer, right-click the floppy disk icon, and select the Format command from the context menu. When you see the Format dialog box, leave all the default settings as they are and click the Start button. Once the format operation is complete, close the Format dialog box to return to My Computer, double-click the drive C icon to access the root directory, and copy the following three files to the floppy disk: Boot.ini NTLDR Ntdetect.com

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• Laptop turns off after 20 minutes of use

  - by Christoph

  My laptop a sony vaio VGN-NW11S http://www.trustedreviews.com/Sony-VAIO-VGN-NW11S-S---15-5in-Laptop_Laptop_review. Everytime i turn it on, in safe mode or not, if i try to open an application i.e. run a process such as google chrome or event viewer, defrag, virus scan, it completely turns off without warning, nor giving a trace of events the next time I switch it on. Apart from that, I had worries it might be my battery or power supply but I dont think it is that, I took the laptop apart cleaning fans etc. and have ordered some cpu paste as I checked to see the condition of the processor. I will post to see if re-applying the paste works. One more thing, when the heavy processes kick in, the fan starts to make a lot of noise, maybe trying to cool down the CPU? Any ideas on what else it could be and what I could do to test what is wrong?

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• Two different subwoofers aren't working on my machine or my phone

  - by Philluminati

  I have speakers that come with my computer. Two small desktop speakers and a subwoofer with a base volume control on the back. It's worked for years. I was listening to Spotify on my speakers as loud they would possibly go and with the base turned up to max and suddenly the subwoofer stopped working. I've plugged the speakers into my Android HTC Desire Z handset and again, the desktop speakers play music but the subwoofer doesn't (even after fiddling with the volume control). So I figured I'd broken it. I went to Amazon and bought a replacement one. I bought this one: http://www.amazon.co.uk/dp/B002N46YD8/ref=pe_217191_31005151_dp_1 but it doesn't work either, on either my desktop nor my Android phone. I had a play with alsamixer and the LFE and center controls are switched on and the speakers are okay... but still no base. Am I unlucky enough to bought a new subwoofer which is already broken out of the box or is there something else which is wrong and I could look into please? Are there any other tests which I could perform to see if the problem is me or not?

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• Ubuntu 10.04->10.10 in failed state - how to recover?

  - by Harvey

  I was running Ubuntu 10.04 and attempted to upgrade to 10.10. I have a really slow connection (DSL 128kbits/sec) and copying the upgrade files took about 26 hours. I of course let it run unattended. When I came back, I notice the following 3 dlgs: (1) "Could not install the upgrades The upgrade has aborted. Your system could be in an unusable state. A recovery will run now (dpkg -- configure -a)." (2) "gpk-update-icon Distribution upgrades available maverick 10.10 (stable) [more information] [Do no show this again] [Cancel] [Ok]" (3) "gpk-update-icon Security updates available The following important updates are available for your computer: libwebkit-1.0-2-dbg - Web content engine library for Gtk+ - Debugging symbols libcupsimage2 - Common UNIX Printing System(tm) - Raster image library ..." What is the best response to all of this? I went through something similar in an attempted network upgrade from 8.04 to 10.04 and had to reload the unbootable machine fresh from distribution media (all data was lost). I'd like to avoid that here. I have not yet responded to the dialogs, and want to make sure the system is still bootable and not lose my data this time.

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• How to diagnose computer lockups and freezes?

  - by Scott Mitchell

  I built a desktop computer a couple years back with the following specs: CPU: Intel Core 2 Quad Q9300 Yorkfield 2.5GHz 6 MB L2 Cache LGA 775 95W Quad-Core Processor BX80580Q9300 Motherboard: EVGA 122-CK-NF68-T1 LGA 775 NVIDIA nForce 680i SLI ATX Intel Motherboard Video Card: Two EVGA 256-P2-N758-TR GeForce 8600GT SCC 256 MB 128-bit GDDR3 PCI Express x16 SLI Supported Video Card PSU: SeaSonic S12 Energy Plus SS-550HT 550W ATX12V V2.3 / EPS12V V2.91 SLI Certified CrossFire Ready 80 PLUS Certified Active PFC Power Supply Memory: Two G.SKILL 4 GB (2 x 2 GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual Channel Kit Desktop Memory Model F2-6400CL5D-4GBPQ Since its inception, the machine has periodically locked up, the regularity having varied over the years from once a day to once a month. Typically, lockups happen once every few days. By "lockup" I mean my computer just freezes. The screen locks up, I can't move the mouse. Hitting keys on my keyboard that normally turn LEDs on or off on the keyboard (such as Caps Lock) no longer turn the LEDs on or off. If there was music playing at the time of the lockup, noise keeps coming out of the speakers, but it's just the current frequency/note that plays indefinitely. There is no BSOD. When such a lockup occurs I have to do a hard reboot by either turning off the computer or hitting the reset button. I have the most recent version of the NVIDIA hardware drivers, and update them semi-regularly, but that hasn't seemed to help. I am currently using Windows 7 x64, but was previously using Windows Server 2003 x64 and having the same lockup issues. My guess is that it's somehow video driver or motherboard related, but I don't know how to go about diagnosing this problem to narrow down which of the two is the culprit. Additional information re: cooling Regarding cooling... I've not installed any after-market cooling systems aside from two regular fans I scavenged from an older computer. The fan atop the CPU is the one that shipped with it. One of the two scavenged fans I added it located at the bottom tower of the corner, in an attempt to create some airflow from front to back. The second fan is pointed directly at the two video cards. SpeedFan installation and readings Per studiohack's suggestion, I installed SpeedFan, which provided the following temperature readings: GPU: 63C GPU: 65C System: 76C CPU: 64C AUX: 36C Core 0: 78C Core 1: 76C Core 2: 79C Core 3: 79C Update #3: Another Lockup :-( Well, I had another lockup last night. :-( SpeedFan reported the CPU temp at 38 C when it happened, and there was no spike in temperature leading up to the freeze. One thing I notice is that the freeze seems more likely to happen if I am watching a video. In fact, of the last 5 freezes over the past month, 4 of them have been while watching a video on Flickr. Not necessarily the same video, but a video nevertheless. I don't know if this is just coincidence or if it means anything. (As an aside, each night before bedtime my 2 year old daughter sits on my lap and watches some home videos on Flickr and, in the last month, has learned the phrase, "Uh oh, computer broke.") Update #4: MemTest86 and 3DMark06 Test Results: Per suggestions in the comments, I ran the MemTest86 overnight and it cycled through the 8 GB of memory 5 times without error. I also ran the 3DMark06 test without a problem (see my scores at http://3dmark.com/3dm06/15163549). So... what now? :-) Any further suggestions on what to check? Is there some way to get a stack trace or something when the computer locks like that? Resolution I have never did figure out the particular problems, but based on the suggestions here and elsewhere, I'm presuming it was a motherboard issue. In any event, I recently upgraded my system, buying a new motherbeard, PSU, CPU, and RAM, and that new rig has been working splendidly the past several weeks. I am using the same graphic cards as in the old setup, so I think it's safe to reason that they weren't the cause of the problem.

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• Webcam becomes "Unknown Device" after Windows Messenger 2011 is installed

  - by Boris

  I have Sony VAIO VGN-NS290J laptop. I installed Windows 7 Ultimate 64-bit. I was able to find drivers for all hardware without any problems. Recently, I installed Microsoft Windows Live Essentials 2011, i.e. Windows Live Messenger 2011. Ever since that application is running on my computer, my webcam is not recognized by the OS any more. It is listed as the "Unknown Device" and placed in the Universal Serial Bus controllers group in the Device Manager. There don't seem to be any drivers for this webcam. It's a standard Sony Motion Eye web camera and Sony does not offer any drivers for it. There is one application to download that utilizes the camera, but there are no drivers (and the system is showing the same behavior regardless of the presence of the application). It happens from time to time that the webcam becomes recognized by the OS again, after a couple of restarts; but not always. Then it becomes unknown again. I am absolutely positive that this issue is caused by the Windows Live Messenger 2011, because same symptoms caused the same effects before. I wish to be able to continue to use this software, but also to use my webcam. I was wondering if anyone had a similar issue and if there is a way to fix it. Thanks for all the help, I appreciate it. Update: I have discovered a pattern - if the camera goes astray, restarting the machine does not bring it back; but switching the computer off and turning it back on does. Every time! This is getting super complicated :)

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• Is U.P.S necessary to have for PC?

  - by Jitendra vyas

  otherwise can my PC component ( Monitor, Motherboard, RAM, HDD, CPU, SMPS) get damage dues to suddenly power gone and come and due to power fluctuation. or it's only needed to shut down windows Properly. Can i face both Hardware and Software problems without UPS?

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• size of bad data on HD windows7

  - by acidzombie24

  While using my external harddrive (NTFS) i had a crc32 error. Now i would like to see how much data is corrupted. If its a few KBs i wont mind but if its a few MB i should consider getting a new harddrive. How can i check using windows7

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• SEAGATE Barracuda 7200.11 HDD not running

  - by Dane411

  After a huge research, I'm stuck at the beggining of getting my HDD data back. Whats happening to me is that in the moment when I plug the power wire to my external 1TB SEAGATE Barracuda 7200.11 ST31000333AS HDD Fw LC15, it makes the sound like it's spinning to almost full speed and then shuts down and spins up again, and so on. It's well known that those HDDs have a bad firmware that someday randomly fails. There are like 2 main problems identified, BSY (busy) state, and LBA0 error. Last time I connected it to power nothing happened, it didnt try to start at all, is it that so called bricked state? I guess my HDDs error is the first one, but I dont really know if what I described is that BSY state or not, neither I know how to check it. How could I know it? Thank you so much!

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• How do I restore a partition without losing the data?

  - by sama

  I lost the D-partition in My Computer I opened My Computer, but couldn't find it and I don't know where it is or how to return it. I went to Disk Management and found it available as free space. So I tried to make it NTFS, but I had to format the drive and I don't want to, since it will erase my data. Does anyone know how I can restore my partition without losing my data?

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• How do you notice that the batteries of you wireless mouse are dying out?

  - by hkBattousai

  I have a Logitech M705 wireless mouse. I'm first time using a wireless mouse, so I don't have much experience with the hardware features and behavior. It is rated that it runs for 3 years with the same batteries. I think this "3 year" rating is calculated for a very low usage and activity; like 2 hours a day. I'm using it for about 12 hours a day, so I expect it to run out of batteries in a much shorter time in my case. I have been using it for about half a year. Recently (for the last two weeks), it started to make some peculiar behavior when clicking and drafging objects. - When I click something, it sometimes double click it. - When I drag something from one place to another (or selecting some text), it sometimes drops the object in the halfway (when selecting text, the text which had selected up to that time becomes unselected and it starts to select the rest of the text from that moment), but it goes on being in the "left-button-pressed" state. It is like, the pressed button switches to "unpressed" state for a moment, then returns back to the "pressed" state. When one of these faults occur, it occurs several times sequentially. There is no problem in pointer movement, scrolling or right-clicking. Since the batteries last for a very long time for this device, I don't expect it to stop working in an instance. I expect it to give these kind of syndromes of a time period. My question is; Is this how batteries run out for a wireless mouse? Or, is this another kind of hardware/software problem?

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• Computer not POSTing "randomly"?

  - by smoth190

  I have a custom built PC that is exhibiting some...odd... behavior, something I've never seen before. It was working fine one day, and the next day, it wouldn't start. Seeing as I wanted an upgrade anyway, I purchased a new motherboard that was compatible with all my parts. While replacing the motherboard, I accidentally damaged the CPU. Well, I wanted a new one anyway... so I got a new one. Seeing as I was replacing a ton of parts already, I bought a new PSU because the old one was super loud. When I slapped it all together, it starts up, lights, fans, drives, they all start. But I get no display from the monitor. No beeps, which I believe means it doesn't POST. I figured it was the RAM, because after removing the sound card and graphics card, there was nothing else that I hadn't replaced. When I remove both sticks of RAM, I get a continuous beeping, and according to the mobo handbook, means no RAM. So I think the mobo is functional, or atleast partly. I bought new RAM, but it still didn't work. I tried 3 monitors, with both VGA and DIV. So it's probably not the monitor, either. Now, let me get to the random part. Every 20 or so boots (I should also mention, for about 3 out of 5 boots I have to unplug the PC because it won't powerdown via the button), it will POST and I'll get display. Then, after about 2 or 3 resets, it won't work again. This confuses me so much, because even when I change nothing, it will/will not work. My thought is that maybe it has something to do with the RAM not clearing or something. I also reset the CMOS battery, incase that had anything to do with it, but no eval. I found some weird suggestion online about holding the power button for 30 seconds while it was unplugged. That did nothing, but I didn't expect it would... I've replaced just about the entire computer, and all the parts are compatible. Done about everything I can think of, but nothing has worked. Hopefully someone can help me here. And as I side note: When I do get my computer to boot, it says my hardware has changed and I have to re-activate windows. But it says I have to call Microsoft to do it. So I get this fancy automated voice that asks me to enter in a code into windows, then it asks me "How many computers have you activated with this copy of Windows?". Well, I had it on my computer before I replaced everything, so I said 1. Then he yelled at me for violating my 1-use license. I dunno what's going on there, do I have to re-purchase Windows 7? And they wonder why people pirate software... That's just a bonus question, though. Specs: 8GB of DDR2 RAM (Corsair) AMD CPU (I don't know what GHz or model because I can't find the box... (I think its 4 cores of 2.8Ghz) ASRock A785GM-LE Motherboard

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• Why does my monitor have a black screen but the power light is blinking green?

  - by Chris Vesper

  I have a ViewSonic VA912b 19" display I use as a secondary monitor. When I turn it on, the power light is green for a few seconds, and then switches to blinking green. The display stays black. Windows thinks the monitor is on, as it shows up in the control panel as a second monitor. If I unplug the DVI cable, it displays a "No Signal" message and the power light goes to amber, which means it went to sleep.

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• Windows powering off after login

  - by Jack

  As soon as I logon to Windows 7 64bit, the computer restarts. It isn't a hardware issue, as linux works fine. Windows 7 64 bit. Safe mode, last known good configuration etc, nothing makes any difference. Nor does startup repair or sfc. I used DaRT to check the event log, and nothing is recorded. How can I troubleshoot this?

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• Hard drive not detected after installing the Operating System

  - by Eka Anggraini

  After I failed to install SUSE Linux 10.0, I want to go back to the windows operating system again. but when I want to install windows, my hard drive is not detected, whereas in the BIOS in the detection / known. I was dizzy, his mistake about it. Where is. I was looking for, my problem is named after the Blue Screen of Death (BSOD) that is an error message from windows to prevent further damage, but with various types of error messages, one of them as I have *** STOP: 0X0000007B (0XF896A524, 0XC0000034, 0X00000000, 0X00000000) I do not know, where the system is broken. but why hard drive is not known ... at the time of going to re-install?

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• Hardware issue, bsod with windows xp irq and strange messages with ubuntu

  - by JP Hellemons

  I have an old Acer T160 and it used to run Windows XP. But I keep getting random BSOD's. I keep seeing IRQ conflicts. I tried to run ubuntu, which runs and keeps running. But sometimes is not responding. Also there are these popups at ubuntu 12.04 that my network cable (which is onboard) is unplugged. But I have no cable in it! and have an usb dongle for wifi. which also seems unstable. have to (auto)reconnect sometimes. So my question is: is it my mobo, power supply or something else? FYI: I had an dvd-rw station which did not open properly, so unplugged the ata and power, als removed the second harddrive. now only have sata harddrive. also removed the extra video card (ati sapphire x1600 pro) so use only onboard video now and still have these issues. EDIT Update: will try with a new PSU (power supply unit of 400watt) the old (factory) one was 300watt. and will use a usb drive which has 12.04 ubuntu on it (made with unetbootin) to format everything and re-install ubuntu. (so also delete mbr partition) will update the day after tomorrow.

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• HD read error while booting linux

  - by sidharth sharma

  I have been dual booting windows 7 and ubuntu on my laptop since the past 3 years and all was working fine until I started getting logs like ata1.00: status: { DRDY ERR } ata1.00: error: { UNC } ata1.00: configured for UDMA/133 sd 0:0:0:0: [sda] Unhandled sense code sd 0:0:0:0: [sda] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE sd 0:0:0:0: [sda] Sense key: Medium Error [Current][discreptor] I figured it was a hardware problem and ignored it as long as I could until the HD crashed on me. Then I got a brand new HD and put on windows and ubuntu afresh on it but the problem still persists. Any Help?

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