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• Integrating Code Metrics in TFS 2010 Build

  - by Jakob Ehn

  The build process template and custom activity described in this post is available here: http://cid-ee034c9f620cd58d.office.live.com/self.aspx/BlogSamples/CodeMetricsSample.zip Running code metrics has been available since VS 2008, but only from inside the IDE. Yesterday Microsoft finally releases a Visual Studio Code Metrics Power Tool 10.0, a command line tool that lets you run code metrics on your applications.  This means that it is now possible to perform code metrics analysis on the build server as part of your nightly/QA builds (for example). In this post I will show how you can run the metrics command line tool, and also a custom activity that reads the output and appends the results to the build log, and also fails he build if the metric values exceeds certain (configurable) treshold values. The code metrics tool analyzes all the methods in the assemblies, measuring cyclomatic complexity, class coupling, depth of inheritance and lines of code. Then it calculates a Maintainability Index from these values that is a measure f how maintanable this method is, between 0 (worst) and 100 (best). For information on hwo this value is calculated, see http://blogs.msdn.com/b/codeanalysis/archive/2007/11/20/maintainability-index-range-and-meaning.aspx. After this it aggregates the information and present it at the class, namespace and module level as well. Running Metrics.exe in a build definition Running the actual tool is easy, just use a InvokeProcess activity last in the Compile the Project sequence, reference the metrics.exe file and pass the correct arguments and you will end up with a result XML file in the drop directory. Here is how it is done in the attached build process template: In the above sequence I first assign the path to the code metrics result file ([BinariesDirectory]\result.xml) to a variable called MetricsResultFile, which is then sent to the InvokeProcess activity in the Arguments property. Here are the arguments for the InvokeProcess activity: Note that we tell metrics.exe to analyze all assemblies located in the Binaries folder. You might want to do some more intelligent filtering here, you probably don’t want to analyze all 3rd party assemblies for example. Note also the path to the metrics.exe, this is the default location when you install the Code Metrics power tool. You must of course install the power tool on all build servers. Using the standard output logging (in the Handle Standard Output/Handle Error Output sections), we get the following output when running the build: Integrating Code Metrics into the build Having the results available next to the build result is nice, but we want to have results integrated in the build result itself, and also to affect the outcome of the build. The point of having QA builds that measure, for example, code metrics is to make it very clear how the code being built measures up to the standards of the project/company. Just having a XML file available in the drop location will not cause the developers to improve their code, but a (partially) failing build will! To do this, we need to write a custom activity that parses the metrics result file, logs it to the build log and fails the build if the values frfom the metrics is below/above some predefined treshold values. The custom activity performs the following steps Parses the XML. I’m using Linq 2 XSD for this, since the XML schema for the result file is available, it is vey easy to generate code that lets you query the structure using standard Linq operators. Runs through the metric result hierarchy and logs the metrics for each level and also verifies maintainability index and the cyclomatic complexity with the treshold values. The treshold values are defined in the build process template are are sent in as arguments to the custom activity If the treshold values are exceeded, the activity either fails or partially fails the current build. For more information about the structure of the code metrics result file, read Cameron Skinner's post about it. It is very simpe and easy to understand. I won’t go through the code of the custom activity here, since there is nothing special about it and it is available for download so you can look at it and play with it yourself. The treshold values for Maintainability Index and Cyclomatic Complexity is defined in the build process template, and can be modified per build definition: I have taken the default value for these settings from my colleague Terje Sandström post on Code Metrics - suggestions for approriate limits. You’ll notice that this is quite an improvement compared to using code metrics inside the IDE, where Red/Yellow/Green limits are fixed (and the default values are somewaht strange, see Terjes post for a discussion on this) This is the first version of the code metrics integration with TFS 2010 Build, I will proabably enhance the functionality and the logging (the “tree view” structure in the log becomes quite hard to read) soon. I will also consider adding it to the Community TFS Build Extensions site when it becomes a bit more mature. Another obvious improvement is to extend the data warehouse of TFS and push the metric results back to the warehouse and make it visible in the reports.

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• SQL SERVER – SSMS: Top Object and Batch Execution Statistics Reports

  - by Pinal Dave

  The month of June till mid of July has been the fever of sports. First, it was Wimbledon Tennis and then the Soccer fever was all over. There is a huge number of fan followers and it is great to see the level at which people sometimes worship these sports. Being an Indian, I cannot forget to mention the India tour of England later part of July. Following these sports and as the events unfold to the finals, there are a number of ways the statisticians can slice and dice the numbers. Cue from soccer I can surely say there is a team performance against another team and then there is individual member fairs against a particular opponent. Such statistics give us a fair idea to how a team in the past or in the recent past has fared against each other, head-to-head stats during World cup and during other neutral venue games. All these statistics are just pointers. In reality, they don’t reflect the calibre of the current team because the individuals who performed in each of these games are totally different (Typical example being the Brazil Vs Germany semi-final match in FIFA 2014). So at times these numbers are misleading. It is worth investigating and get the next level information. Similar to these statistics, SQL Server Management studio is also equipped with a number of reports like a) Object Execution Statistics report and b) Batch Execution Statistics reports. As discussed in the example, the team scorecard is like the Batch Execution statistics and individual stats is like Object Level statistics. The analogy can be taken only this far, trust me there is no correlation between SQL Server functioning and playing sports – It is like I think about diet all the time except while I am eating. Performance – Batch Execution Statistics Let us view the first report which can be invoked from Server Node -> Reports -> Standard Reports -> Performance – Batch Execution Statistics. Most of the values that are displayed in this report come from the DMVs sys.dm_exec_query_stats and sys.dm_exec_sql_text(sql_handle). This report contains 3 distinctive sections as outline below.   Section 1: This is a graphical bar graph representation of Average CPU Time, Average Logical reads and Average Logical Writes for individual batches. The Batch numbers are indicative and the details of individual batch is available in section 3 (detailed below). Section 2: This represents a Pie chart of all the batches by Total CPU Time (%) and Total Logical IO (%) by batches. This graphical representation tells us which batch consumed the highest CPU and IO since the server started, provided plan is available in the cache. Section 3: This is the section where we can find the SQL statements associated with each of the batch Numbers. This also gives us the details of Average CPU / Average Logical Reads and Average Logical Writes in the system for the given batch with object details. Expanding the rows, I will also get the # Executions and # Plans Generated for each of the queries. Performance – Object Execution Statistics The second report worth a look is Object Execution statistics. This is a similar report as the previous but turned on its head by SQL Server Objects. The report has 3 areas to look as above. Section 1 gives the Average CPU, Average IO bar charts for specific objects. The section 2 is a graphical representation of Total CPU by objects and Total Logical IO by objects. The final section details the various objects in detail with the Avg. CPU, IO and other details which are self-explanatory. At a high-level both the reports are based on queries on two DMVs (sys.dm_exec_query_stats and sys.dm_exec_sql_text) and it builds values based on calculations using columns in them: SELECT * FROM    sys.dm_exec_query_stats s1 CROSS APPLY sys.dm_exec_sql_text(sql_handle) AS s2 WHERE   s2.objectid IS NOT NULL AND DB_NAME(s2.dbid) IS NOT NULL ORDER BY  s1.sql_handle; This is one of the simplest form of reports and in future blogs we will look at more complex reports. I truly hope that these reports can give DBAs and developers a hint about what is the possible performance tuning area. As a closing point I must emphasize that all above reports pick up data from the plan cache. If a particular query has consumed a lot of resources earlier, but plan is not available in the cache, none of the above reports would show that bad query. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: SQL, SQL Authority, SQL Query, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL Tagged: SQL Reports

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• CLR via C# 3rd Edition is out

  - by Abhijeet Patel

  Time for some book news update. CLR via C#, 3rd Edition seems to have been out for a little while now. The book was released in early Feb this year, and needless to say my copy is on it’s way. I can barely wait to dig in and chew on the goodies that one of the best technical authors and software professionals I respect has in store. The 2nd edition of the book was an absolute treat and this edition promises to be no less. Here is a brief description of what’s new and updated from the 2nd edition. Part I – CLR Basics Chapter 1-The CLR’s Execution Model Added about discussion about C#’s /optimize and /debug switches and how they relate to each other. Chapter 2-Building, Packaging, Deploying, and Administering Applications and Types Improved discussion about Win32 manifest information and version resource information. Chapter 3-Shared Assemblies and Strongly Named Assemblies Added discussion of TypeForwardedToAttribute and TypeForwardedFromAttribute. Part II – Designing Types Chapter 4-Type Fundamentals No new topics. Chapter 5-Primitive, Reference, and Value Types Enhanced discussion of checked and unchecked code and added discussion of new BigInteger type. Also added discussion of C# 4.0’s dynamic primitive type. Chapter 6-Type and Member Basics No new topics. Chapter 7-Constants and Fields No new topics. Chapter 8-Methods Added discussion of extension methods and partial methods. Chapter 9-Parameters Added discussion of optional/named parameters and implicitly-typed local variables. Chapter 10-Properties Added discussion of automatically-implemented properties, properties and the Visual Studio debugger, object and collection initializers, anonymous types, the System.Tuple type and the ExpandoObject type. Chapter 11-Events Added discussion of events and thread-safety as well as showing a cool extension method to simplify the raising of an event. Chapter 12-Generics Added discussion of delegate and interface generic type argument variance. Chapter 13-Interfaces No new topics. Part III – Essential Types Chapter 14-Chars, Strings, and Working with Text No new topics. Chapter 15-Enums Added coverage of new Enum and Type methods to access enumerated type instances. Chapter 16-Arrays Added new section on initializing array elements. Chapter 17-Delegates Added discussion of using generic delegates to avoid defining new delegate types. Also added discussion of lambda expressions. Chapter 18-Attributes No new topics. Chapter 19-Nullable Value Types Added discussion on performance. Part IV – CLR Facilities Chapter 20-Exception Handling and State Management This chapter has been completely rewritten. It is now about exception handling and state management. It includes discussions of code contracts and constrained execution regions (CERs). It also includes a new section on trade-offs between writing productive code and reliable code. Chapter 21-Automatic Memory Management Added discussion of C#’s fixed state and how it works to pin objects in the heap. Rewrote the code for weak delegates so you can use them with any class that exposes an event (the class doesn’t have to support weak delegates itself). Added discussion on the new ConditionalWeakTable class, GC Collection modes, Full GC notifications, garbage collection modes and latency modes. I also include a new sample showing how your application can receive notifications whenever Generation 0 or 2 collections occur. Chapter 22-CLR Hosting and AppDomains Added discussion of side-by-side support allowing multiple CLRs to be loaded in a single process. Added section on the performance of using MarshalByRefObject-derived types. Substantially rewrote the section on cross-AppDomain communication. Added section on AppDomain Monitoring and first chance exception notifications. Updated the section on the AppDomainManager class. Chapter 23-Assembly Loading and Reflection Added section on how to deploy a single file with dependent assemblies embedded inside it. Added section comparing reflection invoke vs bind/invoke vs bind/create delegate/invoke vs C#’s dynamic type. Chapter 24-Runtime Serialization This is a whole new chapter that was not in the 2nd Edition. Part V – Threading Chapter 25-Threading Basics Whole new chapter motivating why Windows supports threads, thread overhead, CPU trends, NUMA Architectures, the relationship between CLR threads and Windows threads, the Thread class, reasons to use threads, thread scheduling and priorities, foreground thread vs background threads. Chapter 26-Performing Compute-Bound Asynchronous Operations Whole new chapter explaining the CLR’s thread pool. This chapter covers all the new .NET 4.0 constructs including cooperative cancelation, Tasks, the aralle class, parallel language integrated query, timers, how the thread pool manages its threads, cache lines and false sharing. Chapter 27-Performing I/O-Bound Asynchronous Operations Whole new chapter explaining how Windows performs synchronous and asynchronous I/O operations. Then, I go into the CLR’s Asynchronous Programming Model, my AsyncEnumerator class, the APM and exceptions, Applications and their threading models, implementing a service asynchronously, the APM and Compute-bound operations, APM considerations, I/O request priorities, converting the APM to a Task, the event-based Asynchronous Pattern, programming model soup. Chapter 28-Primitive Thread Synchronization Constructs Whole new chapter discusses class libraries and thread safety, primitive user-mode, kernel-mode constructs, and data alignment. Chapter 29-Hybrid Thread Synchronization Constructs Whole new chapter discussion various hybrid constructs such as ManualResetEventSlim, SemaphoreSlim, CountdownEvent, Barrier, ReaderWriterLock(Slim), OneManyResourceLock, Monitor, 3 ways to solve the double-check locking technique, .NET 4.0’s Lazy and LazyInitializer classes, the condition variable pattern, .NET 4.0’s concurrent collection classes, the ReaderWriterGate and SyncGate classes.

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• Do You Develop Your PL/SQL Directly in the Database?

  - by thatjeffsmith

  I know this sounds like a REALLY weird question for many of you. Let me make one thing clear right away though, I am NOT talking about creating and replacing PLSQL objects directly into a production environment. Do we really need to talk about developers in production again? No, what I am talking about is a developer doing their work from start to finish in a development database. These are generally available to a development team for building the next and greatest version of your databases and database applications. And of course you are using a third party source control system, right? Last week I was in Tampa, FL presenting at the monthly Suncoast Oracle User’s Group meeting. Had a wonderful time, great questions and back-and-forth. My favorite heckler was there, @oraclenered, AKA Chet Justice.  I was in the middle of talking about how it’s better to do your PLSQL work in the Procedure Editor when Chet pipes up - Don’t do it that way, that’s wrong Just press play to edit the PLSQL directly in the database Or something along those lines. I didn’t get what the heck he was talking about. I had been showing how the Procedure Editor gives you much better feedback and support when working with PLSQL. After a few back-and-forths I got to what Chet’s main objection was, and again I’m going to paraphrase: You should develop offline in your SQL worksheet. Don’t do anything in the database until it’s done. I didn’t understand. Were developers expected to be able to internalize and mentally model the PL/SQL engine, see where their errors were, etc in these offline scripts? No, please give Chet more credit than that. What is the ideal Oracle Development Environment? If I were back in the ‘real world’ of database development, I would do all of my development outside of the ‘dev’ instance. My development process looks a little something like this: Do I have a program that already does something like this – copy and paste Has some smart person already written something like this – copy and paste Start typing in the white-screen-of-panic and bungle along until I get something that half-works Tweek, debug, test until I have fooled my subconscious into thinking that it’s ‘good’ As you might understand, I don’t want my co-workers to see the evolution of my code. It would seriously freak them out and I probably wouldn’t have a job anymore (don’t remind me that I already worked myself out of development.) So here’s what I like to do: Run a Local Instance of Oracle on my Machine and Develop My Code Privately I take a copy of development – that’s what source control is for afterall – and run it where no one else can see it. I now get to be my own DBA. If I need a trace – no problem. If I want to run an ASH report, no worries. If I need to create a directory or run some DataPump jobs, that’s all on me. Now when I get my code ‘up to snuff,’ then I will check it into source control and compile it into the official development instance. So my teammates suddenly go from seeing no program, to a mostly complete program. Is this right? If not, it doesn’t seem wrong to me. And after talking to Chet in the car on the way to the local cigar bar, it seems that he’s of the same opinion. So what’s so wrong with coding directly into a development instance? I think ‘wrong’ is a bit strong here. But there are a few pitfalls that you might want to look out for. A few come to mind – and I’m sure Chet could add many more as my memory fails me at the moment. But here goes: Development instance isn’t properly backed up – would hate to lose that work Development is wiped once a week and copied over from Prod – don’t laugh Someone clobbers your code You accidentally on purpose clobber someone else’s code The more developers you have in a single fish pond, the greater chance something ‘bad’ will happen This Isn’t One of Those Posts Where I Tell You What You Should Be Doing I realize many shops won’t be open to allowing developers to stage their own local copies of Oracle. But I would at least be aware that many of your developers are probably doing this anyway – with or without your tacit approval. SQL Developer can do local file tracking, but you should be using Source Control too! I will say that I think it’s imperative that you control your source code outside the database, even if your development team is comprised of a single developer. Store your source code in a file, and control that file in something like Subversion. You would be shocked at the number of teams that do not use a source control system. I know I continue to be shocked no matter how many times I meet another team running by the seat-of-their-pants. I’d love to hear how your development process works. And of course I want to know how SQL Developer and the rest of our tools can better support your processes. And one last thing, if you want a fun and interactive presentation experience, be sure to have Chet in the room

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• Oracle SQL Developer v3.2.1 Now Available

  - by thatjeffsmith

  Oracle SQL Developer version 3.2.1 is now available. I recommend that everyone now upgrade to this release. It features more than 200 bug fixes, tweaks, and polish applied to the 3.2 edition. The high profile bug fixes submitted by customers and users on our forums are listed in all their glory for your review. I want to highlight a few of the changes though, as I recognize many of you lack the time and/or patience to ‘read the docs.’ That would include me, which is why I enjoy writing these kinds of blog posts. I’m lazy – just like you! No more artificial line breaks between CREATE OR REPLACE and your PL/SQL In versions 3.2 and older, when you pull up your stored procedural objects in our editor, you would see a line break inserted between the CREATE OR REPLACE and then the body of your code. In version 3.2.1, we have removed the line break. 3.1 3.2.1 Trivia Did You Know? The database doesn’t store the ‘CREATE’ or ‘CREATE OR REPLACE’ bit of your PL/SQL code in the database. If we look at the USER_SOURCE view, we can see that the code begins with the object name. So the CREATE OR REPLACE bit is ‘artificial’ The intent is to give you the code necessary to recreate your object – and have it ‘compile’ into the database. We pretty much HAVE to add the ‘CREATE OR REPLACE.’ From now on it will appear inline with the first line of your code. Exporting Tables & Views When exporting data from your tables or views, previous versions of SQL Developer presented a 3 step wizard. It allows you to choose your columns and apply data filters for what is exported. This was kind of redundant. The grids already allowed you to select your columns and apply filters. Wouldn’t it be more intuitive AND efficient to just make the grids behave in a What You See Is What You Get (WYSIWYG) fashion? In version 3.2.1, that is exactly what will happen. The wizard now only has two steps and the grid will export the data and columns as defined in the visible grid. Let the grid properties define what is actually exported! And here is what is pasted into my worksheet: "BREWERY"|"CITY" "3 Brewers Restaurant Micro-Brewery"|"Toronto" "Amsterdam Brewing Co."|"Toronto" "Ball Brewing Company Ltd."|"Toronto" "Big Ram Brewing Company"|"Toronto" "Black Creek Historic Brewery"|"Toronto" "Black Oak Brewing"|"Toronto" "C'est What?"|"Toronto" "Cool Beer Brewing Company"|"Toronto" "Denison's Brewing"|"Toronto" "Duggan's Brewery"|"Toronto" "Feathers"|"Toronto" "Fermentations! - Danforth"|"Toronto" "Fermentations! - Mount Pleasant"|"Toronto" "Granite Brewery & Restaurant"|"Toronto" "Labatt's Breweries of Canada"|"Toronto" "Mill Street Brew Pub"|"Toronto" "Mill Street Brewery"|"Toronto" "Molson Breweries of Canada"|"Toronto" "Molson Brewery at Air Canada Centre"|"Toronto" "Pioneer Brewery Ltd."|"Toronto" "Post-Production Bistro"|"Toronto" "Rotterdam Brewing"|"Toronto" "Steam Whistle Brewing"|"Toronto" "Strand Brasserie"|"Toronto" "Upper Canada Brewing"|"Toronto" JUST what I wanted And One Last Thing Speaking of export, sometimes I want to send data to Excel. And sometimes I want to send multiple objects to Excel – to a single Excel file that is. In version 3.2.1 you can now do that. Let’s export the bulk of the HR schema to Excel, with each table going to it’s own workbook in the same worksheet. Select many tables, put them in in a single Excel worksheet If you try this in previous versions of SQL Developer it will just write the first table to the Excel file. This is one of the bugs we addressed in v3.2.1. Here is what the output Excel file looks like now: Many tables - Many workbooks in an Excel Worksheet I have a sneaky suspicion that this will be a frequently used feature going forward. Excel seems to be the cornerstone of many of our popular features. Imagine that!

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• What Did You Do? is a Bad Question

  - by Ajarn Mark Caldwell

  Brian Moran (blog | Twitter) did a great presentation today for the PASS Professional Development Virtual Chapter on The Art of Questions.  One of the points that Brian made was that there are good questions and bad (or at least not-as-good) questions.  Good questions tend to open-up the conversation and engender positive reactions (perhaps even trust and respect) between the participants; and bad questions tend to close-down a conversation either through the narrow list of possible responses (e.g. strictly Yes/No) or through the negative reactions they can produce.  And this explains why I so frequently had problems troubleshooting real-time problems with users in the past.  I’ll explain that in more detail below, but before we go on, let me recommend that you watch the recording of Brian’s presentation to learn why the question Why is often problematic in the U.S. and yet we so often resort to it. For a short portion (3 years) of my career, I taught basic computer skills and Office applications in an adult vocational school, and this gave me ample opportunity to do live troubleshooting of user challenges with computers.  And like many people who ended up in computer related jobs, I also have had numerous times where I was called upon by less computer-savvy individuals to help them with some challenge they were having, whether it was part of my job or not.  One of the things that I noticed, especially during my time as a teacher, was that when I was helping somebody, typically the first question I would ask them was, “What did you do?”  This seemed to me like a good way to start my detective work trying to figure out what happened, what went wrong, how to fix it, and how to help the person avoid it again in the future.  I always asked it in a polite tone of voice as I was just trying to gather the facts before diving in deeper.  However; 99.999% of the time, I always got the same answer, “Nothing!”  For a long time this frustrated me because (remember I’m in detective mode at that point) I knew it could not possibly be true.  They HAD to have done SOMETHING…just tell me what were the last actions you took before this problem presented itself.  But no, they always stuck with “Nothing”.  At which point, with frustration growing, and not a little bit of disdain for their lack of helpfulness, I would usually ask them to move aside while I took over their machine and got them out of whatever they had gotten themselves into.  After a while I just grew used to the fact that this was the answer I would usually receive, but I always kept asking because for the .001% of the people who would actually tell me, I could then help them understand what went wrong and how to avoid it in the future. Now, after hearing Brian’s talk, I understand what the problem was.  Even though I meant to just be in an information gathering mode, the words I was using, “What did YOU do?” have such a strong negative connotation that people would instinctively go into defense-mode and stop sharing information that might make them look bad.  Many of them probably were not even consciously aware that they had gone on the defensive, but the self-preservation instinct, especially self-preservation of the ego, is so strong that people would end up there without even realizing it. So, if “What did you do” is a bad question, what would have been better?  Well, one suggestion that Brian makes in his talk is something along the lines of, “Can you tell me what led up to this?” or “what was happening on the computer right before this came up?”  It’s subtle, but the point is to take the focus off of the person and their behavior; instead depersonalizing it and talk about events from more of a 3rd-party observer point of view.  With this approach, people will be more likely to talk about what the computer did and what they did in response to it without feeling the interrogation spotlight is on them.  They are also more likely to mention other events that occurred around the same time that may or may not be related, but which could certainly help you troubleshoot a larger problem if it is not just user actions.  And that is the ultimate goal of your asking the questions.  So yes, it does matter how you ask the question; and there are such things as good questions and bad questions.  Excellent topic Brian!  Thanks for getting the thinking gears churning! (Cross-posted to the Professional Development Virtual Chapter blog.)

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• Getting Started with Prism (aka Composite Application Guidance for WPF and Silverlight)

  - by dotneteer

  Overview Prism is a framework from the Microsoft Patterns and Practice team that allow you to create WPF and Silverlight in a modular way. It is especially valuable for larger projects in which a large number of developers can develop in parallel. Prism achieves its goal by supplying several services: · Dependency Injection (DI) and Inversion of control (IoC): By using DI, Prism takes away the responsibility of instantiating and managing the life time of dependency objects from individual components to a container. Prism relies on containers to discover, manage and compose large number of objects. By varying the configuration, the container can also inject mock objects for unit testing. Out of the box, Prism supports Unity and MEF as container although it is possible to use other containers by subclassing the Bootstrapper class. · Modularity and Region: Prism supplies the framework to split application into modules from the application shell. Each module is a library project that contains both UI and code and is responsible to initialize itself when loaded by the shell. Each window can be further divided into regions. A region is a user control with associated model. · Model, view and view-model (MVVM) pattern: Prism promotes the user MVVM. The use of DI container makes it much easier to inject model into view. WPF already has excellent data binding and commanding mechanism. To be productive with Prism, it is important to understand WPF data binding and commanding well. · Event-aggregation: Prism promotes loosely coupled components. Prism discourages for components from different modules to communicate each other, thus leading to dependency. Instead, Prism supplies an event-aggregation mechanism that allows components to publish and subscribe events without knowing each other. Architecture In the following, I will go into a little more detail on the services provided by Prism. Bootstrapper In a typical WPF application, application start-up is controls by App.xaml and its code behind. The main window of the application is typically specified in the App.xaml file. In a Prism application, we start a bootstrapper in the App class and delegate the duty of main window to the bootstrapper. The bootstrapper will start a dependency-injection container so all future object instantiations are managed by the container. Out of box, Prism provides the UnityBootstrapper and MefUnityBootstrapper abstract classes. All application needs to either provide a concrete implementation of one of these bootstrappers, or alternatively, subclass the Bootstrapper class with another DI container. A concrete bootstrapper class must implement the CreateShell method. Its responsibility is to resolve and create the Shell object through the DI container to serve as the main window for the application. The other important method to override is ConfigureModuleCatalog. The bootstrapper can register modules for the application. In a more advance scenario, an application does not have to know all its modules at compile time. Modules can be discovered at run time. Readers to refer to one of the Open Modularity Quick Starts for more information. Modules Once modules are registered with or discovered by Prism, they are instantiated by the DI container and their Initialize method is called. The DI container can inject into a module a region registry that implements IRegionViewRegistry interface. The module, in its Initialize method, can then call RegisterViewWithRegion method of the registry to register its regions. Regions Regions, once registered, are managed by the RegionManager. The shell can then load regions either through the RegionManager.RegionName attached property or dynamically through code. When a view is created by the region manager, the DI container can inject view model and other services into the view. The view then has a reference to the view model through which it can interact with backend services. Service locator Although it is possible to inject services into dependent classes through a DI container, an alternative way is to use the ServiceLocator to retrieve a service on demard. Prism supplies a service locator implementation and it is possible to get an instance of the service by calling: ServiceLocator.Current.GetInstance<IServiceType>() Event aggregator Prism supplies an IEventAggregator interface and implementation that can be injected into any class that needs to communicate with each other in a loosely-coupled fashion. The event aggregator uses a publisher/subscriber model. A class can publishes an event by calling eventAggregator.GetEvent<EventType>().Publish(parameter) to raise an event. Other classes can subscribe the event by calling eventAggregator.GetEvent<EventType>().Subscribe(EventHandler, other options). Getting started The easiest way to get started with Prism is to go through the Prism Hands-On labs and look at the Hello World QuickStart. The Hello World QuickStart shows how bootstrapper, modules and region works. Next, I would recommend you to look at the Stock Trader Reference Implementation. It is a more in depth example that resemble we want to set up an application. Several other QuickStarts cover individual Prism services. Some scenarios, such as dynamic module discovery, are more advanced. Apart from the official prism document, you can get an overview by reading Glen Block’s MSDN Magazine article. I have found the best free training material is from the Boise Code Camp. To be effective with Prism, it is important to understands key concepts of WPF well first, such as the DependencyProperty system, data binding, resource, theme and ICommand. It is also important to know your DI container of choice well. I will try to explorer these subjects in depth in the future. Testimony Recently, I worked on a desktop WPF application using Prism. I had a wonderful experience with Prism. The Prism is flexible enough even in the presence of third party controls such as Telerik WPF controls. We have never encountered any significant obstacle.

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• OpenWorld: Spotlight on Fusion CRM

  - by Tony Berk

  Oracle OpenWorld is less than 2 weeks away, so you need to start figuring out how you are going to maximize your week. I don't want to discourage you, but I'm pretty sure it is impossible to attend all 2000+ sessions. So you need to focus on what's important to you. Many of our CRM customers will be interested in Fusion CRM, since they have already started Fusion implementations or determining when to start. If that's you, or you are just looking for an overview of Fusion CRM, we've got you covered! Let's start at the top! For an overview of what is in Fusion CRM and where it is going, you should attend the general session and roadmap session: General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. There is also a General Session for all Fusion Applications providing insight into the current strategy of the full product line and a high-level roadmap for each product area: Oracle Fusion Applications—Overview, Strategy, and Roadmap (GEN9433) - Oct 1, 10:45AM. This session will be repeated on Oct 3, 10:15AM. Now, if you want to drill down into some more detail, there are a lot more sessions with Oracle product management and customers. I'll highlight a few, but suggest you review the Fusion CRM Focus On document, or the search in the Content Catalog or Session Builder.  Driving Sales Performance with Oracle Fusion CRM (CON9744) - Oct 3, 10:15AM. Demonstrates how sales executives can gain instant visibility into their business, deliver pervasive coaching to their reps, maximize their sales pipeline, and drive team alignment. The result is increased sales performance that enables sales executives to deliver more revenue without increasing their resources or expenses. Maximize Your Revenue Potential with Oracle Fusion CRM Sales Planning (CON9751) - Oct 2, 1:15PM. Learn how Oracle Fusion CRM helps companies intelligently optimize sales planning and manage sales performance including the ability to predict their future sales opportunities and use those predictions in conjunction with past sales data to optimally define their sales territories, sales quotas, and incentive compensation plans. Boost Marketing’s Contribution to Revenue with Oracle Fusion CRM Marketing (CON9746) - Oct 3, 11:45AM. Learn how Oracle Fusion CRM can help your organization integrate sales and marketing, using one CRM platform. See how Oracle Fusion CRM can help your organization learn where to invest its precious marketing dollars; drive more revenue with cross-channel marketing and prospecting capabilities, including and not limited to e-mail, Web, and social media; improve lead conversion with integrated lead management functionality; and do more with less by automating many manual tasks. Oracle Fusion CRM: Social Marketing (CON11559) - Oct 1, 3:15PM. Learn how Oracle’s acquisition of Collective Intellect, Vitrue, and Involver extends Oracle Fusion Marketing as a world-class social marketing solution. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15AM. Hear how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle's social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Of course, we recommend you hear from the current Fusion CRM customers too. So, don't miss Oracle Fusion Customer Relationship Management: Customer Adoption and Experiences (CON9415) on Oct 3 at 10:15AM for panel of customers discussing implementation experiences, best practices and benefits.  After listening to all of this great information, you are probably going to have questions. Well, the experts will be on hand to help answer your questions and plan how your organization can get going with Fusion CRM. Be sure to head down to the DEMOgrounds and CRM Pavilion in the Moscone West Exhibit Hall. And finally, there is the always popular Meet the Experts session focused on Fusion CRM (MTE9658) on Oct 2 at 5PM (pre-registration via Schedule Builder is recommended.) In addition, there are more sessions on Mobility, Extensibility, Incentive Compensation, Fusion Customer Hub and other key components of the Fusion Applications infrastructure, Oracle Cloud and much, much more! For a full list, utilize the Fusion CRM Focus On document and Content Catalog. Enjoy!

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• International Radio Operators Alphabet in F# &amp; Silverlight &ndash; Part 2

  - by MarkPearl

  So the brunt of my my very complex F# code has been done. Now it’s just putting the Silverlight stuff in. The first thing I did was add a new project to my solution. I gave it a name and VS2010 did the rest of the magic in creating the .Web project etc. In this instance because I want to take the MVVM approach and make use of commanding I have decided to make the frontend a Silverlight4 project. I now need move my F# code into a proper Silverlight Library. Warning – when you create the Silverlight Library VS2010 will ask you whether you want it to be based on Silverlight3 or Silverlight4. I originally went for Silverlight4 only to discover when I tried to compile my solution that I was given an error… Error 12 F# runtime for Silverlight version v4.0 is not installed. Please go to http://go.microsoft.com/fwlink/?LinkId=177463 to download and install matching.. After asking around I discovered that the Silverlight4 F# runtime is not available yet. No problem, the suggestion was to change the F# Silverlight Library to a Silverlight3 project however when going to the properties of the project file – even though I changed it to Silverlight3, VS2010 did not like it and kept reverting it to a Silverlight4 project. After a few minutes of scratching my head I simply deleted Silverlight4 F# Library project and created a new F# Silverlight Library project in Silverlight3 and VS2010 was happy. Now that the project structure is set up, rest is fairly simple. You need to add the Silverlight Library as a reference to the C# Silverlight Front End. Then setup your views, since I was following the MVVM pattern I made a Views & ViewModel folder and set up the relevant View and ViewModels. The MainPageViewModel file looks as follows using System; using System.Net; using System.Windows; using System.Windows.Controls; using System.Windows.Documents; using System.Windows.Ink; using System.Windows.Input; using System.Windows.Media; using System.Windows.Media.Animation; using System.Windows.Shapes; using System.Collections.ObjectModel; namespace IROAFrontEnd.ViewModels { public class MainPageViewModel : ViewModelBase { private string _iroaString; private string _inputCharacters; public string InputCharacters { get { return _inputCharacters; } set { if (_inputCharacters != value) { _inputCharacters = value; OnPropertyChanged("InputCharacters"); } } } public string IROAString { get { return _iroaString; } set { if (_iroaString != value) { _iroaString = value; OnPropertyChanged("IROAString"); } } } public ICommand MySpecialCommand { get { return new MyCommand(this); } } public class MyCommand : ICommand { readonly MainPageViewModel _myViewModel; public MyCommand(MainPageViewModel myViewModel) { _myViewModel = myViewModel; } public event EventHandler CanExecuteChanged; public bool CanExecute(object parameter) { return true; } public void Execute(object parameter) { var result = ModuleMain.ConvertCharsToStrings(_myViewModel.InputCharacters); var newString = ""; foreach (var Item in result) { newString += Item + " "; } _myViewModel.IROAString = newString.Trim(); } } } } One of the features I like in Silverlight4 is the new commanding. You will notice in my I have put the code under the command execute to reference to my F# module. At the moment this could be cleaned up even more, but will suffice for now.. public void Execute(object parameter) { var result = ModuleMain.ConvertCharsToStrings(_myViewModel.InputCharacters); var newString = ""; foreach (var Item in result) { newString += Item + " "; } _myViewModel.IROAString = newString.Trim(); } I then needed to set the view up. If we have a look at the MainPageView.xaml the xaml code will look like the following…. Nothing to fancy, but battleship grey for now… take careful note of the binding of the command in the button to MySpecialCommand which was created in the ViewModel. <UserControl x:Class="IROAFrontEnd.Views.MainPageView" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:d="http://schemas.microsoft.com/expression/blend/2008" xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006" mc:Ignorable="d" d:DesignHeight="300" d:DesignWidth="400"> <Grid x:Name="LayoutRoot" Background="White"> <Grid.RowDefinitions> <RowDefinition/> <RowDefinition/> <RowDefinition/> </Grid.RowDefinitions> <TextBox Grid.Row="0" Text="{Binding InputCharacters, Mode=TwoWay}"/> <Button Grid.Row="1" Command="{Binding MySpecialCommand}"> <TextBlock Text="Generate"/> </Button> <TextBlock Grid.Row="2" Text="{Binding IROAString}"/> </Grid> </UserControl> Finally in the App.xaml.cs file we need to set the View and link it to the ViewModel. private void Application_Startup(object sender, StartupEventArgs e) { var myView = new MainPageView(); var myViewModel = new MainPageViewModel(); myView.DataContext = myViewModel; this.RootVisual = myView; }   Once this is done – hey presto – it worked. I typed in some “Test Input” and clicked the generate button and the correct Radio Operators Alphabet was generated. And that’s the end of my first very basic F# Silverlight application.

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• Selling Visual Studio ALM

  - by Tarun Arora

  Introduction As a consultant I have been selling Application Lifecycle Management services using Visual Studio and Team Foundation Server. I’ve been contacted various times by friends working in organization telling me that ALM processes in their company were benchmarked when dinosaurs walked the earth. Most of these individuals already know the great features Microsoft ALM tools offer and are keen to start a conversation with the CIO but don’t exactly know where to start. It is very important how you engage in your first conversation, if you start the conversation with ‘There is this great tooling from Microsoft which offers amazing features to boost developer productivity, … ‘ from experience I can tell you the reply from your CIO would be ‘I already know! Our existing landscape has a combination of bleeding edge open source and cutting edge licensed tools which already cover these features quite well, more over Microsoft products have a high licensing cost associated to them.’ You will always find it harder to sell by feature, the trick is to highlight the gap in the existing processes & tools and then highlight the impact of these gaps to the overall development processes, by now you would have captured enough attention to show off how the ALM tooling offered by Microsoft not only fills those gaps but offers great value adds to take their development practices to the next level. Rangers ALM Assessment Guide Image 1 – Welcome! First look at the Rangers ALM assessment guide Most organization already have some processes in place to cover aspects of ALM. How do you go about proving that there isn’t enough cover in place? This is where Visual Studio ALM Rangers ALM Assessment guide can help. The ALM assessment guide is really a tool that helps you gather information about Development practices and processes within a customer's environment. Several questionnaires are used to identify the current state of individual development lifecycle areas and decide on a desired state for those processes. It also presents guidance and roll-up summaries to help with recommendations moving forward. The ALM Rangers assessment guide can be downloaded from here. Image 2 – ALM Assessment guide divided into different functions of SDLC The assessment guide is divided into different functions of Software Development Lifecycle (listed below), this gives you the ability to access how mature the company is in different areas of SDLC. Architecture & Design Requirement Engineering & UX Development Software Configuration Management Governance Deployment & Operations Testing & Quality Assurance Project Planning & Management Each section has a set of questions, fill in the assessment by selecting “Never/Sometimes/Always” from the Answer column in the question sheets.  Each answer has weightage to the overall score. Each question has a link next to it, clicking the link takes you to the Reference sheet which gives you more details about the question along with a reason for “why you need to ask this question?”, “other ways to phrase the question” and “what to expect as an answer from the customer”. The trick is to engage the customer in a discussion. You need to probe a lot, listen to the customer and have a discussion with several team members, preferably without management to ensure that you receive candid feedback. This reminds me of a funny incident when during an ALM review a customer told me that they have a sophisticated semi-automated application deployment process, further discussions revealed that deployment actually involved 72 manual configuration steps per production node. Such observations can be recorded in the Issue Brainstorming worksheet for further consideration later. It is also worth mentioning the different levels of ALM maturity to the customer. By default the desired state of ALM maturity is set to Standard, it is possible to set a desired state by area, you should strive for Advanced or Dynamic, it always helps by explaining the classification and advantages. Image 3 – ALM levels by description The ALM assessment guide helps you arrive at a quantitative measure of the company’s ALM maturity. The resultant graph plotted on a spider’s web shows you the company’s current state of ALM maturity and the desired state of ALM maturity. Further since the results are classified by area you can immediately spot the areas where the customer needs immediate help. Image 4 – The spiders web! The red cross icons are areas shouting out for immediate attention, the yellow exclamation icons are areas that need improvement. These icons are calculated on the difference between the Current State of ALM maturity VS the Desired state of ALM maturity. Image 5 – Results by area Conclusion To conclude the Rangers ALM assessment guide gives you the ability to, Measure the customer’s current ALM maturity level Understand the ALM maturity level the customer desires to achieve Capture a healthy list of issues the customer wants to brainstorm further Now What’s next…? Download and get started with the Rangers ALM Assessment Guide. If you have successfully captured the above listed three pieces of information you are in a great state to make recommendations on the identified areas highlighting the benefits that Visual Studio ALM tools would offer. In the next post I will be covering how to take the ALM assessment results as the base to actually convert your recommendation into a sell.  Remember to subscribe to http://feeds.feedburner.com/TarunArora. I would love to hear your feedback! If you have any recommendations on things that I should consider or any questions or feedback, feel free to leave a comment. *** A special thanks goes out to fellow ranges Willy, Ethem and Philip for reviewing the blog post and providing valuable feedback. ***

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• Retrieve Performance Data from SOA Infrastructure Database

  - by fip

  My earlier blog posting shows how to enable, retrieve and interpret BPEL engine performance statistics to aid performance troubleshooting. The strength of BPEL engine statistics at EM is its break down per request. But there are some limitations with the BPEL performance statistics mentioned in that blog posting: The statistics were stored in memory instead of being persisted. To avoid memory overflow, the data are stored to a buffer with limited size. When the statistic entries exceed the limitation, old data will be flushed out to give ways to new statistics. Therefore it can only keep the last X number of entries of data. The statistics 5 hour ago may not be there anymore. The BPEL engine performance statistics only includes latencies. It does not provide throughputs. Fortunately, Oracle SOA Suite runs with the SOA Infrastructure database and a lot of performance data are naturally persisted there. It is at a more coarse grain than the in-memory BPEL Statistics, but it does have its own strengths as it is persisted. Here I would like offer examples of some basic SQL queries you can run against the infrastructure database of Oracle SOA Suite 11G to acquire the performance statistics for a given period of time. You can run it immediately after you modify the date range to match your actual system. 1. Asynchronous/one-way messages incoming rates The following query will show number of messages sent to one-way/async BPEL processes during a given time period, organized by process names and states select composite_name composite, state, count(*) Count from dlv_message where receive_date >= to_timestamp('2012-10-24 21:00:00','YYYY-MM-DD HH24:MI:SS') and receive_date <= to_timestamp('2012-10-24 21:59:59','YYYY-MM-DD HH24:MI:SS') group by composite_name, state order by Count; 2. Throughput of BPEL process instances The following query shows the number of synchronous and asynchronous process instances created during a given time period. It list instances of all states, including the unfinished and faulted ones. The results will include all composites cross all SOA partitions select state, count(*) Count, composite_name composite, component_name,componenttype from cube_instance where creation_date >= to_timestamp('2012-10-24 21:00:00','YYYY-MM-DD HH24:MI:SS') and creation_date <= to_timestamp('2012-10-24 21:59:59','YYYY-MM-DD HH24:MI:SS') group by composite_name, component_name, componenttype order by count(*) desc; 3. Throughput and latencies of BPEL process instances This query is augmented on the previous one, providing more comprehensive information. It gives not only throughput but also the maximum, minimum and average elapse time BPEL process instances. select composite_name Composite, component_name Process, componenttype, state, count(*) Count, trunc(Max(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MaxTime, trunc(Min(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MinTime, trunc(AVG(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) AvgTime from cube_instance where creation_date >= to_timestamp('2012-10-24 21:00:00','YYYY-MM-DD HH24:MI:SS') and creation_date <= to_timestamp('2012-10-24 21:59:59','YYYY-MM-DD HH24:MI:SS') group by composite_name, component_name, componenttype, state order by count(*) desc;   4. Combine all together Now let's combine all of these 3 queries together, and parameterize the start and end time stamps to make the script a bit more robust. The following script will prompt for the start and end time before querying against the database: accept startTime prompt 'Enter start time (YYYY-MM-DD HH24:MI:SS)' accept endTime prompt 'Enter end time (YYYY-MM-DD HH24:MI:SS)' Prompt "==== Rejected Messages ===="; REM 2012-10-24 21:00:00 REM 2012-10-24 21:59:59 select count(*), composite_dn from rejected_message where created_time >= to_timestamp('&&StartTime','YYYY-MM-DD HH24:MI:SS') and created_time <= to_timestamp('&&EndTime','YYYY-MM-DD HH24:MI:SS') group by composite_dn; Prompt " "; Prompt "==== Throughput of one-way/asynchronous messages ===="; select state, count(*) Count, composite_name composite from dlv_message where receive_date >= to_timestamp('&StartTime','YYYY-MM-DD HH24:MI:SS') and receive_date <= to_timestamp('&EndTime','YYYY-MM-DD HH24:MI:SS') group by composite_name, state order by Count; Prompt " "; Prompt "==== Throughput and latency of BPEL process instances ====" select state, count(*) Count, trunc(Max(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MaxTime, trunc(Min(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MinTime, trunc(AVG(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) AvgTime, composite_name Composite, component_name Process, componenttype from cube_instance where creation_date >= to_timestamp('&StartTime','YYYY-MM-DD HH24:MI:SS') and creation_date <= to_timestamp('&EndTime','YYYY-MM-DD HH24:MI:SS') group by composite_name, component_name, componenttype, state order by count(*) desc;  

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• Design a T-shirt for .NET Reflector Pro

  - by Laila

  Win a .NET Reflector Pro license, a box of Red Gate goodies, and a t-shirt printed with your design! Red Gate likes t-shirts. Each of our teams has one. In fact, each individual person has one, numbered according to when they joined the company: Red Gate's 1st, 2nd, and so on right up to Red Gate's 170th, with the slogan "More than just a number". Those t-shirts are important, chiefly because they remind the people wearing them that they are important. But that isn't enough. What really makes us great are the people who choose to use our tools. So we'd like to extend our tradition of t-shirts to include you and put the design of our next shirt entirely in your hands. We'd like you to come up with a witty slogan or create an inventive or simply beautiful t-shirt design for .NET Reflector Pro, our add-in for Visual Studio, which allows you to step into decompiled assemblies whilst debugging in Visual Studio. When you're done, post your masterpiece to Twitter with the hash tag #reflectortees, and @redgate will take a look! We'll pick the best design, and the winner will get a licensed copy of .NET Reflector Pro and a box of Red Gate goodies - not to mention a copy of their t-shirt. The winning design will go into production and be worn and given out at tradeshows, conferences, and user group events across the world, proudly bearing the name of their designer. We'll also pick three runners-up who will receive licenses for .NET Reflector Pro. Red Gate goodie box Interested? If you're up for the challenge, then we've got some resources to get you started. Inside the .zip file you'll find high-quality versions of the following: T-shirt templates: don't forget to design the front and the back! Different versions of the .NET Reflector Pro logo and Red Gate logo. Colour sheets to give you an easy reference to the Red Gate colours, including hex and RGB values. You can create and send us as many designs as you like, and each of them will be considered for the prize. To submit your designs, simply tweet including the competition hash tag, #reflectortees, and a link to somewhere we can see your design: either an image hosting site such as Twitpic, Flickr or Picasa, or a personal blog. You will need to create a Twitter account (which is free), if you don't already have one. You only have three limits: The background colour of the t-shirt should be one of our brand colours (red, light/dark grey or black), though you're welcome to use other colours in the rest of the design. You need to make use of either the .NET Reflector Pro logo OR the Red Gate logo (please keep them as they are) If you include any text or slogan, stick with just one or two colors for it. Apart from that, go wild. Go and do whatever it is you do when you get creative: whether you walk barefoot on the grass with a pencil and paper, sit cross-legged on a pile of cushions with a laptop, or simply close your eyes and float through a mist of ideas, now is your chance. Make sure you enjoy it. We're looking forward to seeing your creations. Terms and conditions 1. The closing date for entries is June 11th, 2010 (4 p.m. UK time). Red Gate Software Ltd reserves the right to extend the competition deadline at its discretion. If there is a revision, the revised date will be published on this blog and the date for announcing the results will be postponed accordingly. 2. The winning designer will be notified on June 14th, 2010 through Twitter. The winner must claim his/her prize by sending us a high-resolution image of their design via email (i.e. Illustrator EPS files or appropriate format, ideally at 300dpi). If the winner does not come forward within 3 days of the announcement, they will forfeit their prize and another winner will be selected from the runners-up. The names of the winner and runners-up will be posted on this blog by June 18th.  3. Entry is completed on the designer posting a link to their entry in a tweet with the correct hash tag, #reflectortees. 4. Red Gate Software needs to hold the rights to using the winning design in order to put the t-shirt into production. We will make sure that this is fine with the winner before we do so, but if you do not want us holding the rights to your design, please do not submit your designs. We reserve the right to slightly alter or adjust any artwork we decide to use (mainly to make it easier to print), but we will make sure we contact the winner for approval first. The winner will also need to allow us the use of his/her name for purposes of promoting your design. 5. Entries must be entirely your own original work and must not breach any copyright or third party rights. Red Gate Software Ltd will not be made partially or fully liable for any non-original work submitted by you. 6. This competition is free: you do not need to buy anything or be an existing customer to enter. 7. This competition is not open to employees of Red Gate Software Ltd, their families, or any other company directly connected with the administration of this promotion.

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• Understanding each other in web development

  - by Pete Hotchkin

  During my career I have been lucky enough to work in several different roles within web development with many extremely talented people, from incredible designers who were passionate about the placement of every pixel right through to server administrators and DBAs who were always measuring the improvements they were making to their queries in the smallest possible unit. The problem I always faced was that more often than not I was stuck in the middle trying to mediate between these different functions and enable each side to understand the other’s point of view. The main areas of contention that there have always been between these functional groups in my experience have been at 2 key points: during the build phase and then when there is a problem post-build. During both of these times it is often easier for someone to pass the buck onto someone else than spend the time to understand the other person’s perspective. Below is a quick look at two upcoming tools that will not only speed up the build phase for each function, but  also help when it comes to the issues faced once a site has been pushed live. In my experience a web project goes through several phases of development. The first of these is design, generally handled as Photoshop files which are then passed onto a front-end developer. This is the first point at which heated discussions can arise. One problem I’ve seen several times is that the designer doesn’t fully understand the platform constraints that need to be considered, and as a result has designed something that does not translate very well or is simply not possible. Working at Red Gate, I am lucky enough to be able to meet some amazing people and this happened just the other day when I was introduced to Neil Kinnish and Pete Nelson, the creators of what I believe could be a great asset in this designer-developer relationship, Mixture. Mixture allows the front end developer to quickly prototype a web page with built-in frameworks such as bootstrap. It’s not an IDE however, it just sits there in the background and monitors the project files in the background so every time you save a file from your favorite IDE, it will compile things like LESS, compact your JavaScript and the automatically refresh your test browser so you can see the changes instantly. I think one of the best parts of this however is a single button that pushes the changed files up to the web so the designer can instantly see how far the developer has got and the problem that he is facing at that time without the need to spend time setting up a remote server. I can see this being a real asset to remote teams where there needs to be a compromise between the designer and the front-end developer, or just to allow the designer to see how the build is progressing and suggest small alterations. Once the design has been built into the front end the designer’s job is generally done and there are no other points of contention between the designer and the other functions involved in building these web projects. As the project moves into the stage of integrating it into the back end and deploying it to the production server other functions start to be pulled in and other issues arise such as the back-end developer understanding the frameworks that they are using such as the routes that are in place in an MVC application or the number of database calls that the ORM layer is actually making. There are many tools out there that can actually help with these problems such as mini profiler that gives you a quick snapshot of what is going on directly in the browser. For a slightly more in-depth look at what is happening and to gain a deeper understanding of an application you may be working on though, you may want to consider Glimpse. Created by Nik and Anthony, it is an application that sits at the bottom of your browser (installed via NuGet) which can show you information about how your application is pieced together and how the information on screen is being delivered as it happens. With a wealth of community-built plugins such as one for nHibernate and linq2SQL (full list of plugins on NuGet). It can be customized directly to your own setup to truly delve into the code to see what is happening, and can help to reduce the number of confusing moments about whether it is your code that is going wrong or whether there is something more sinister happening directly on the server. All the tools that I have mentioned in this post help to do one thing above all, and that is to ease the barrier of understanding between the different functions that are involved in building and maintaining a web application. In my experience it is very easy to say “Well, that’s not my problem”, simply because the two functions involved don’t truly understand the other’s point of view. Software should not only be seen as a way to streamline our own working process or as a debugging tool but also a communication aid to improve the entire lifecycle of a web project. Glimpse is actually the project that I am the designer on and I would love to get your feedback if you do decide to try it out or if you would like to share your own experiences of working on web projects please fill in your details at https://www.surveymk.com/s/joinGlimpse  or add a comment below and I will get in touch with you.

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• ACORD LOMA Session Highlights Policy Administration Trends

  - by [email protected]

  Helen Pitts, senior product marketing manager for Oracle Insurance, attended and is blogging from the ACORD LOMA Insurance Forum this week. Above: Paul Vancheri, Chief Information Officer, Fidelity Investments Life Insurance Company. Vancheri gave a presentation during the ACORD LOMA Insurance Systems Forum about the key elements of modern policy administration systems and how insurers can mitigate risk during legacy system migrations to safely introduce new technologies. When I had a few particularly challenging honors courses in college my father, a long-time technology industry veteran, used to say, "If you don't know how to do something go ask the experts. Find someone who has been there and done that, don't be afraid to ask the tough questions, and apply and build upon what you learn." (Actually he still offers this same advice today.) That's probably why my favorite sessions at industry events, like the ACORD LOMA Insurance Forum this week, are those that include insight on industry trends and case studies from carriers who share their experiences and offer best practices based upon their own lessons learned. I had the opportunity to attend a particularly insightful session Wednesday as Craig Weber, senior vice president of Celent's Insurance practice, and Paul Vancheri, CIO of Fidelity Life Investments, presented, "Managing the Dynamic Insurance Landscape: Enabling Growth and Profitability with a Modern Policy Administration System." Policy Administration Trends Growing the business is the top issue when it comes to IT among both life and annuity and property and casualty carriers according to Weber. To drive growth and capture market share from competitors, carriers are looking to modernize their core insurance systems, with 65 percent of those CIOs participating in recent Celent research citing plans to replace their policy administration systems. Weber noted that there has been continued focus and investment, particularly in the last three years, by software and technology vendors to offer modern, rules-based, configurable policy administration solutions. He added that these solutions are continuing to evolve with the ongoing aim of helping carriers rapidly meet shifting business needs--whether it is to launch new products to market faster than the competition, adapt existing products to meet shifting consumer and /or regulatory demands, or to exit unprofitable markets. He closed by noting the top four trends for policy administration either in the process of being adopted today or on the not-so-distant horizon for the future: Underwriting and service desktops New business automation Convergence of ultra-configurable and domain content-rich systems Better usability and screen design Mitigating the Risk When Making the Decision to Modernize Third-party analyst research from advisory firms like Celent was a key part of the due diligence process for Fidelity as it sought a replacement for its legacy policy administration system back in 2005, according to Vancheri. The company's business opportunities were outrunning system capability. Its legacy system had not been upgraded in several years and was deficient from a functionality and currency standpoint. This was constraining the carrier's ability to rapidly configure and bring new and complex products to market. The company sought a new, modern policy administration system, one that would enable it to keep pace with rapid and often unexpected industry changes and ahead of the competition. A cross-functional team that included representatives from finance, actuarial, operations, client services and IT conducted an extensive selection process. This process included deep documentation review, pilot evaluations, demonstrations of required functionality and complex problem-solving, infrastructure integration capability, and the ability to meet the company's desired cost model. The company ultimately selected an adaptive policy administration system that met its requirements to: Deliver ease of use - eliminating paper and rework, while easing the burden on representatives to sell and service annuities Provide customer parity - offering Web-based capabilities in alignment with the company's focus on delivering a consistent customer experience across its business Deliver scalability, efficiency - enabling automation, while simplifying and standardizing systems across its technology stack Offer desired functionality - supporting Fidelity's product configuration / rules management philosophy, focus on customer service and technology upgrade requirements Meet cost requirements - including implementation, professional services and licenses fees and ongoing maintenance Deliver upon business requirements - enabling the ability to drive time to market for new products and flexibility to make changes Best Practices for Addressing Implementation Challenges Based upon lessons learned during the company's implementation, Vancheri advised carriers to evaluate staffing capabilities and cultural impacts, review business requirements to avoid rebuilding legacy processes, factor in dependent systems, and review policies and practices to secure customer data. His formula for success: upfront planning + clear requirements = precision execution. Achieving a Return on Investment Vancheri said the decision to replace their legacy policy administration system and deploy a modern, rules-based system--before the economic downturn occurred--has been integral in helping the company adapt to shifting market conditions, while enabling growth in its direct channel sales of variable annuities. Since deploying its new policy admin system, the company has reduced its average time to market for new products from 12-15 months to 4.5 months. The company has since migrated its other products to the new system and retired its legacy system, significantly decreasing its overall product development cycle. From a processing standpoint Vancheri noted the company has achieved gains in automation, information, and ease of use, resulting in improved real-time data edits, controls for better quality, and tax handling capability. Plus, with by having only one platform to manage, the company has simplified its IT environment and is well positioned to deliver system enhancements for greater efficiencies. Commitment to Continuing the Investment In the short and longer term future Vancheri said the company plans to enhance business functionality to support money movement, wire automation, divorce processing on payout contracts and cost-based tracking improvements. It also plans to continue system upgrades to remain current as well as focus on further reducing cycle time, driving down maintenance costs, and integrating with other products. Helen Pitts is senior product marketing manager for Oracle Insurance focused on life/annuities and enterprise document automation.

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• The Oracle Retail Week Awards - in review

  - by user801960

  The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail. All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries. Winners 2012   The Market Force Customer Service Initiative of the Year Winner: Dixons Retail: Knowhow Highly Commended: Hughes Electrical: Digital Switchover     The Deloitte Employer of the Year Winner: Morrisons     Growing Retailer of the Year Winner: Hallett Retail - The Concessions People Highly Commended: Blue Inc     The TCC Marketing/Advertising Campaign of the Year Winner: Sainsbury's: Feed your Family for £50     The Brandbank Multichannel Retailer of the Year Winner: Debenhams Highly Commended: Halfords     The Ashton Partnership Product Innovation of the Year Winner: Argos: Chad Valley Highly Commended: Halfords: Private label bikes     The RR Donnelley Pure-play Online Retailer of the Year Winner: Wiggle     The Hitachi Consulting Responsible Retailer of the Year Winner: B&Q: One Planet Home     The CA Technologies Retail Technology Initiative of the Year Winner: Oasis: Argyll Street flagship launch with iPad PoS     The Premier Tax Free Speciality Retailer of the Year Winner: Holland & Barrett     Store Design of the Year Winner: Next Home and Garden, Shoreham, Sussex Highly Commended: Dixons Retail, Black concept store, Birmingham Bullring     Store Manager of the Year Winner: Ian Allcock, Homebase, Aylesford Highly Commended: Darren Parfitt, Boots UK, Melton Mowbray Health Centre     The Wates Retail Destination of the Year Winner: Westfield, Stratford     The AlixPartners Emerging Retail Leader of the Year Winner: Catriona Marshall, HobbyCraft, Chief Executive     The Wipro Retail International Retailer of the Year Winner: Apple     The Clarity Search Retail Leader of the Year Winner: Ian Cheshire, Chief Executive, Kingfisher     The Oracle Retailer of the Year Winner: Burberry     Outstanding Contribution to Retail Winner: Lord Harris of Peckham     Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.  

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• How to Use Steam In-Home Streaming

  - by Chris Hoffman

  Steam’s In-Home Streaming is now available to everyone, allowing you to stream PC games from one PC to another PC on the same local network. Use your gaming PC to power your laptops and home theater system. This feature doesn’t allow you to stream games over the Internet, only the same local network. Even if you tricked Steam, you probably wouldn’t get good streaming performance over the Internet. Why Stream? When you use Steam In-Home streaming, one PC sends its video and audio to another PC. The other PC views the video and audio like it’s watching a movie, sending back mouse, keyboard, and controller input to the other PC. This allows you to have a fast gaming PC power your gaming experience on slower PCs. For example, you could play graphically demanding games on a laptop in another room of your house, even if that laptop has slower integrated graphics. You could connect a slower PC to your television and use your gaming PC without hauling it into a different room in your house. Streaming also enables cross-platform compatibility. You could have a Windows gaming PC and stream games to a Mac or Linux system. This will be Valve’s official solution for compatibility with old Windows-only games on the Linux (Steam OS) Steam Machines arriving later this year. NVIDIA offers their own game streaming solution, but it requires certain NVIDIA graphics hardware and can only stream to an NVIDIA Shield device. How to Get Started In-Home Streaming is simple to use and doesn’t require any complex configuration — or any configuration, really. First, log into the Steam program on a Windows PC. This should ideally be a powerful gaming PC with a powerful CPU and fast graphics hardware. Install the games you want to stream if you haven’t already — you’ll be streaming from your PC, not from Valve’s servers. (Valve will eventually allow you to stream games from Mac OS X, Linux, and Steam OS systems, but that feature isn’t yet available. You can still stream games to these other operating systems.) Next, log into Steam on another computer on the same network with the same Steam username. Both computers have to be on the same subnet of the same local network. You’ll see the games installed on your other PC in the Steam client’s library. Click the Stream button to start streaming a game from your other PC. The game will launch on your host PC, and it will send its audio and video to the PC in front of you. Your input on the client will be sent back to the server. Be sure to update Steam on both computers if you don’t see this feature. Use the Steam > Check for Updates option within Steam and install the latest update. Updating to the latest graphics drivers for your computer’s hardware is always a good idea, too. Improving Performance Here’s what Valve recommends for good streaming performance: Host PC: A quad-core CPU for the computer running the game, minimum. The computer needs enough processor power to run the game, compress the video and audio, and send it over the network with low latency. Streaming Client: A GPU that supports hardware-accelerated H.264 decoding on the client PC. This hardware is included on all recent laptops and PCs. Ifyou have an older PC or netbook, it may not be able to decode the video stream quickly enough. Network Hardware: A wired network connection is ideal. You may have success with wireless N or AC networks with good signals, but this isn’t guaranteed. Game Settings: While streaming a game, visit the game’s setting screen and lower the resolution or turn off VSync to speed things up. In-Home Steaming Settings: On the host PC, click Steam > Settings and select In-Home Streaming to view the In-Home Streaming settings. You can modify your streaming settings to improve performance and reduce latency. Feel free to experiment with the options here and see how they affect performance — they should be self-explanatory. Check Valve’s In-Home Streaming documentation for troubleshooting information. You can also try streaming non-Steam games. Click Games > Add a Non-Steam Game to My Library on your host PC and add a PC game you have installed elsewhere on your system. You can then try streaming it from your client PC. Valve says this “may work but is not officially supported.” Image Credit: Robert Couse-Baker on Flickr, Milestoned on Flickr

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• .NET Security Part 3

  - by Simon Cooper

  You write a security-related application that allows addins to be used. These addins (as dlls) can be downloaded from anywhere, and, if allowed to run full-trust, could open a security hole in your application. So you want to restrict what the addin dlls can do, using a sandboxed appdomain, as explained in my previous posts. But there needs to be an interaction between the code running in the sandbox and the code that created the sandbox, so the sandboxed code can control or react to things that happen in the controlling application. Sandboxed code needs to be able to call code outside the sandbox. Now, there are various methods of allowing cross-appdomain calls, the two main ones being .NET Remoting with MarshalByRefObject, and WCF named pipes. I’m not going to cover the details of setting up such mechanisms here, or which you should choose for your specific situation; there are plenty of blogs and tutorials covering such issues elsewhere. What I’m going to concentrate on here is the more general problem of running fully-trusted code within a sandbox, which is required in most methods of app-domain communication and control. Defining assemblies as fully-trusted In my last post, I mentioned that when you create a sandboxed appdomain, you can pass in a list of assembly strongnames that run as full-trust within the appdomain: // get the Assembly object for the assembly Assembly assemblyWithApi = ... // get the StrongName from the assembly's collection of evidence StrongName apiStrongName = assemblyWithApi.Evidence.GetHostEvidence<StrongName>(); // create the sandbox AppDomain sandbox = AppDomain.CreateDomain( "Sandbox", null, appDomainSetup, restrictedPerms, apiStrongName); Any assembly that is loaded into the sandbox with a strong name the same as one in the list of full-trust strong names is unconditionally given full-trust permissions within the sandbox, irregardless of permissions and sandbox setup. This is very powerful! You should only use this for assemblies that you trust as much as the code creating the sandbox. So now you have a class that you want the sandboxed code to call: // within assemblyWithApi public class MyApi { public static void MethodToDoThings() { ... } } // within the sandboxed dll public class UntrustedSandboxedClass { public void DodgyMethod() { ... MyApi.MethodToDoThings(); ... } } However, if you try to do this, you get quite an ugly exception: MethodAccessException: Attempt by security transparent method ‘UntrustedSandboxedClass.DodgyMethod()’ to access security critical method ‘MyApi.MethodToDoThings()’ failed. Security transparency, which I covered in my first post in the series, has entered the picture. Partially-trusted code runs at the Transparent security level, fully-trusted code runs at the Critical security level, and Transparent code cannot under any circumstances call Critical code. Security transparency and AllowPartiallyTrustedCallersAttribute So the solution is easy, right? Make MethodToDoThings SafeCritical, then the transparent code running in the sandbox can call the api: [SecuritySafeCritical] public static void MethodToDoThings() { ... } However, this doesn’t solve the problem. When you try again, exactly the same exception is thrown; MethodToDoThings is still running as Critical code. What’s going on? By default, a fully-trusted assembly always runs Critical code, irregardless of any security attributes on its types and methods. This is because it may not have been designed in a secure way when called from transparent code – as we’ll see in the next post, it is easy to open a security hole despite all the security protections .NET 4 offers. When exposing an assembly to be called from partially-trusted code, the entire assembly needs a security audit to decide what should be transparent, safe critical, or critical, and close any potential security holes. This is where AllowPartiallyTrustedCallersAttribute (APTCA) comes in. Without this attribute, fully-trusted assemblies run Critical code, and partially-trusted assemblies run Transparent code. When this attribute is applied to an assembly, it confirms that the assembly has had a full security audit, and it is safe to be called from untrusted code. All code in that assembly runs as Transparent, but SecurityCriticalAttribute and SecuritySafeCriticalAttribute can be applied to individual types and methods to make those run at the Critical or SafeCritical levels, with all the restrictions that entails. So, to allow the sandboxed assembly to call the full-trust API assembly, simply add APCTA to the API assembly: [assembly: AllowPartiallyTrustedCallers] and everything works as you expect. The sandboxed dll can call your API dll, and from there communicate with the rest of the application. Conclusion That’s the basics of running a full-trust assembly in a sandboxed appdomain, and allowing a sandboxed assembly to access it. The key is AllowPartiallyTrustedCallersAttribute, which is what lets partially-trusted code call a fully-trusted assembly. However, an assembly with APTCA applied to it means that you have run a full security audit of every type and member in the assembly. If you don’t, then you could inadvertently open a security hole. I’ll be looking at ways this can happen in my next post.

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• How to install iodbc in Ubuntu 12.10

  - by Hanynowsky

  I need to install the library iodbc (depends on libodbc2) in my Quantal machine. Yet there is creepy dependency problem. This was replaced somehow by unixodbc which I don't have, installed. Here is what I get when I try to install : sudo apt-get install libiodbc2-dev Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: libiodbc2-dev : Depends: libiodbc2 (= 3.52.7-2build2) but it is not going to be installed Depends: iodbc (= 3.52.7-2build2) but it is not going to be installed E: Unable to correct problems, you have held broken packages. I can tell that iodbc conflicts with odbcinst. Yet, I cannot remove it due to the following: sudo apt-get remove odbcinst Reading package lists... Done Building dependency tree Reading state information... Done The following packages were automatically installed and are no longer required: akonadi-backend-mysql calligra-l10n-engb kde-l10n-engb kdevelop-l10n kdevelop-php-docs-l10n kdevelop-php-l10n libakonadi-kabc4 libakonadi-notes4 libakonadiprotocolinternals1 libboost-thread1.49.0 libdmtx0a libgpgme++2 libkcalcore4 libkdgantt2 libkholidays4 libkimap4 libkldap4 libkmbox4 libkmime4 libkolabxml0 libkpgp4 libkresources4 libksieve4 libprison0 libqgpgme1 libqrencode3 libxerces-c3.1 Use 'apt-get autoremove' to remove them. The following packages will be REMOVED: akonadi-server k3b k3b-i18n katepart kde-runtime kdelibs-bin kdelibs5-plugins kdepim-runtime kdepim-strigi-plugins kdepimlibs-kio-plugins kdoctools kget kmag kmail kmix kmousetool ksystemlog kubuntu-debug-installer language-pack-kde-ar language-pack-kde-en libakonadi-calendar4 libakonadi-contact4 libakonadi-kcal4 libakonadi-kde4 libakonadi-kmime4 libcalendarsupport4 libincidenceeditorsng4 libk3b6 libkabc4 libkactivities-bin libkactivities6 libkalarmcal2 libkatepartinterfaces4 libkcal4 libkcalutils4 libkcddb4 libkde3support4 libkdepim4 libkdepimdbusinterfaces4 libkdewebkit5 libkemoticons4 libkfile4 libkgapi0 libkhtml5 libkio5 libkleo4 libkmanagesieve4 libkmediaplayer4 libknewstuff3-4 libknotifyconfig4 libkolab0 libkonq-common libkonq5abi1 libkontactinterface4 libkparts4 libkpimidentities4 libkpimtextedit4 libkpimutils4 libkprintutils4 libksieveui4 libktexteditor4 libktnef4 libktorrent4 libkworkspace4abi2 libkxmlrpcclient4 libmailcommon4 libmailimporter4 libmailtransport4 libmessagecomposer4 libmessagecore4 libmessagelist4 libmessageviewer4 libmicroblog4 libnepomuk4 libnepomukcore4abi1 libnepomukquery4a libnepomuksync4 libnepomukutils4 libplasma3 libsoprano4 libtemplateparser4 libvirtodbc0 nepomuk-core odbcinst odbcinst1debian2 plasma-scriptengine-javascript qapt-batch soprano-daemon virtuoso-minimal 0 upgraded, 0 newly installed, 89 to remove and 0 not upgraded. After this operation, 126 MB disk space will be freed. Do you want to continue [Y/n]? Other info: Why do the "iodbc" and "libmyodbc" packages conflict with each other? The root problem is that I need to use a new feature introduced in the latest MySQL Workbench builds (DB Migration) which uses odbc for that matter. Here is what Mysql doc says about it : Linux The Migration Wizard uses iODBC as a driver manager for all of its ODBC connections in Linux. This may give you some troubles because most Linux distributions provide ODBC drivers compiled against unixODBC. This is another driver manager not supported by MySQL Workbench so you won’t be able to use those drivers unless you compile them against iODBC. Here’s what you should do. Make sure that you have iODBC installed. If you are using Debian, Ubuntu or another Debian based distro, type this command in your terminal: $ sudo apt-get install iodbc libiodbc2-dev libpq-dev libssl-dev For RPM based distros (RedHat, Fedora, etc.) type this command instead of the previous one: $ sudo yum install iodbc iodbc-dev libpqxx-devel openssl-devel Now we need to install the PostgreSQL ODBC drivers. Download the psqlODBC source tarball from here. Use the latest version available for download. As of this writing the latest version corresponds to the file psqlodbc-09.01.0200.tar.gz. Extract this tarball to a directory in your hard drive and open a terminal and cd into that directory. Type this in the terminal window: $ ./configure --with-iodbc --enable-pthreads $ make $ sudo make install Verify that you have the file psqlodbcw.so in the /usr/local/lib directory. This package seems to pose the problem probably: dpkg -s odbcinst1debian2 Package: odbcinst1debian2 Status: install ok installed Priority: optional Section: libs Installed-Size: 241 Maintainer: Ubuntu Developers <[email protected]> Architecture: amd64 Multi-Arch: same Source: unixodbc Version: 2.2.14p2-5ubuntu4 Replaces: unixodbc (<< 2.1.1-2) Depends: libc6 (>= 2.14), libltdl7 (>= 2.4.2), odbcinst Pre-Depends: multiarch-support Breaks: libiodbc2, libmyodbc (<< 5.1.6-2), odbc-postgresql (<< 1:09.00.0310-1.1), tdsodbc (<< 0.82-8) Conflicts: odbcinst1, odbcinst1debian1 Description: Support library for accessing odbc ini files This package contains the libodbcinst library from unixodbc, a library used by ODBC drivers for reading their configuration settings from /etc/odbc.ini and ~/.odbc.ini. . Also contained in this package are the driver setup plugins, which describe the features supported by individual ODBC drivers. Homepage: http://www.unixodbc.org/ Original-Maintainer: Steve Langasek <[email protected]> I have no broken packages:

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• Nesting Linq-to-Objects query within Linq-to-Entities query –what is happening under the covers?

  - by carewithl

  var numbers = new int[] { 1, 2, 3, 4, 5 }; var contacts = from c in context.Contacts where c.ContactID == numbers.Max() | c.ContactID == numbers.FirstOrDefault() select c; foreach (var item in contacts) Console.WriteLine(item.ContactID); Linq-to-Entities query is first translated into Linq expression tree, which is then converted by Object Services into command tree. And if Linq-to-Entities query nests Linq-to-Objects query, then this nested query also gets translated into an expression tree. a) I assume none of the operators of the nested Linq-to-Objects query actually get executed, but instead data provider for particular DB (or perhaps Object Services) knows how to transform the logic of Linq-to-Objects operators into appropriate SQL statements? b) Data provider knows how to create equivalent SQL statements only for some of the Linq-to-Objects operators? c) Similarly, data provider knows how to create equivalent SQL statements only for some of the non-Linq methods in the Net Framework class library? EDIT: I know only some Sql so I can't be completely sure, but reading Sql query generated for the above code it seems data provider didn't actually execute numbers.Max method, but instead just somehow figured out that numbers.Max should return the maximum value and then proceed to include in generated Sql query a call to TSQL's build-in MAX function. It also put all the values held by numbers array into a Sql query. SELECT CASE WHEN (([Project1].[C1] = 1) AND ([Project1].[C1] IS NOT NULL)) THEN '0X0X' ELSE '0X1X' END AS [C1], [Extent1].[ContactID] AS [ContactID], [Extent1].[FirstName] AS [FirstName], [Extent1].[LastName] AS [LastName], [Extent1].[Title] AS [Title], [Extent1].[AddDate] AS [AddDate], [Extent1].[ModifiedDate] AS [ModifiedDate], [Extent1].[RowVersion] AS [RowVersion], CASE WHEN (([Project1].[C1] = 1) AND ([Project1].[C1] IS NOT NULL)) THEN [Project1].[CustomerTypeID] END AS [C2], CASE WHEN (([Project1].[C1] = 1) AND ([Project1].[C1] IS NOT NULL)) THEN [Project1].[InitialDate] END AS [C3], CASE WHEN (([Project1].[C1] = 1) AND ([Project1].[C1] IS NOT NULL)) THEN [Project1].[PrimaryDesintation] END AS [C4], CASE WHEN (([Project1].[C1] = 1) AND ([Project1].[C1] IS NOT NULL)) THEN [Project1].[SecondaryDestination] END AS [C5], CASE WHEN (([Project1].[C1] = 1) AND ([Project1].[C1] IS NOT NULL)) THEN [Project1].[PrimaryActivity] END AS [C6], CASE WHEN (([Project1].[C1] = 1) AND ([Project1].[C1] IS NOT NULL)) THEN [Project1].[SecondaryActivity] END AS [C7], CASE WHEN (([Project1].[C1] = 1) AND ([Project1].[C1] IS NOT NULL)) THEN [Project1].[Notes] END AS [C8], CASE WHEN (([Project1].[C1] = 1) AND ([Project1].[C1] IS NOT NULL)) THEN [Project1].[RowVersion] END AS [C9], CASE WHEN (([Project1].[C1] = 1) AND ([Project1].[C1] IS NOT NULL)) THEN [Project1].[BirthDate] END AS [C10], CASE WHEN (([Project1].[C1] = 1) AND ([Project1].[C1] IS NOT NULL)) THEN [Project1].[HeightInches] END AS [C11], CASE WHEN (([Project1].[C1] = 1) AND ([Project1].[C1] IS NOT NULL)) THEN [Project1].[WeightPounds] END AS [C12], CASE WHEN (([Project1].[C1] = 1) AND ([Project1].[C1] IS NOT NULL)) THEN [Project1].[DietaryRestrictions] END AS [C13] FROM [dbo].[Contact] AS [Extent1] LEFT OUTER JOIN (SELECT [Extent2].[ContactID] AS [ContactID], [Extent2].[BirthDate] AS [BirthDate], [Extent2].[HeightInches] AS [HeightInches], [Extent2].[WeightPounds] AS [WeightPounds], [Extent2].[DietaryRestrictions] AS [DietaryRestrictions], [Extent3].[CustomerTypeID] AS [CustomerTypeID], [Extent3].[InitialDate] AS [InitialDate], [Extent3].[PrimaryDesintation] AS [PrimaryDesintation], [Extent3].[SecondaryDestination] AS [SecondaryDestination], [Extent3].[PrimaryActivity] AS [PrimaryActivity], [Extent3].[SecondaryActivity] AS [SecondaryActivity], [Extent3].[Notes] AS [Notes], [Extent3].[RowVersion] AS [RowVersion], cast(1 as bit) AS [C1] FROM [dbo].[ContactPersonalInfo] AS [Extent2] INNER JOIN [dbo].[Customers] AS [Extent3] ON [Extent2].[ContactID] = [Extent3].[ContactID]) AS [Project1] ON [Extent1].[ContactID] = [Project1].[ContactID] LEFT OUTER JOIN (SELECT TOP (1) [c].[C1] AS [C1] FROM (SELECT [UnionAll3].[C1] AS [C1] FROM (SELECT [UnionAll2].[C1] AS [C1] FROM (SELECT [UnionAll1].[C1] AS [C1] FROM (SELECT 1 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable1] UNION ALL SELECT 2 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable2]) AS [UnionAll1] UNION ALL SELECT 3 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable3]) AS [UnionAll2] UNION ALL SELECT 4 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable4]) AS [UnionAll3] UNION ALL SELECT 5 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable5]) AS [c]) AS [Limit1] ON 1 = 1 LEFT OUTER JOIN (SELECT TOP (1) [c].[C1] AS [C1] FROM (SELECT [UnionAll7].[C1] AS [C1] FROM (SELECT [UnionAll6].[C1] AS [C1] FROM (SELECT [UnionAll5].[C1] AS [C1] FROM (SELECT 1 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable6] UNION ALL SELECT 2 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable7]) AS [UnionAll5] UNION ALL SELECT 3 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable8]) AS [UnionAll6] UNION ALL SELECT 4 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable9]) AS [UnionAll7] UNION ALL SELECT 5 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable10]) AS [c]) AS [Limit2] ON 1 = 1 CROSS JOIN (SELECT MAX([UnionAll12].[C1]) AS [A1] FROM (SELECT [UnionAll11].[C1] AS [C1] FROM (SELECT [UnionAll10].[C1] AS [C1] FROM (SELECT [UnionAll9].[C1] AS [C1] FROM (SELECT 1 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable11] UNION ALL SELECT 2 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable12]) AS [UnionAll9] UNION ALL SELECT 3 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable13]) AS [UnionAll10] UNION ALL SELECT 4 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable14]) AS [UnionAll11] UNION ALL SELECT 5 AS [C1] FROM (SELECT 1 AS X) AS [SingleRowTable15]) AS [UnionAll12]) AS [GroupBy1] WHERE [Extent1].[ContactID] IN ([GroupBy1].[A1], (CASE WHEN ([Limit1].[C1] IS NULL) THEN 0 ELSE [Limit2].[C1] END)) Based on this, is it possible that Linq2Entities provider indeed doesn't execute non-Linq and Linq-to-Object methods, but instead creates equivalent SQL statements for some of them ( and for others it throws an exception )? Thank you in advance

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• NoSQL Java API for MySQL Cluster: Questions & Answers

  - by Mat Keep

  The MySQL Cluster engineering team recently ran a live webinar, available now on-demand demonstrating the ClusterJ and ClusterJPA NoSQL APIs for MySQL Cluster, and how these can be used in building real-time, high scale Java-based services that require continuous availability. Attendees asked a number of great questions during the webinar, and I thought it would be useful to share those here, so others are also able to learn more about the Java NoSQL APIs. First, a little bit about why we developed these APIs and why they are interesting to Java developers. ClusterJ and Cluster JPA ClusterJ is a Java interface to MySQL Cluster that provides either a static or dynamic domain object model, similar to the data model used by JDO, JPA, and Hibernate. A simple API gives users extremely high performance for common operations: insert, delete, update, and query. ClusterJPA works with ClusterJ to extend functionality, including - Persistent classes - Relationships - Joins in queries - Lazy loading - Table and index creation from object model By eliminating data transformations via SQL, users get lower data access latency and higher throughput. In addition, Java developers have a more natural programming method to directly manage their data, with a complete, feature-rich solution for Object/Relational Mapping. As a result, the development of Java applications is simplified with faster development cycles resulting in accelerated time to market for new services. MySQL Cluster offers multiple NoSQL APIs alongside Java: - Memcached for a persistent, high performance, write-scalable Key/Value store, - HTTP/REST via an Apache module - C++ via the NDB API for the lowest absolute latency. Developers can use SQL as well as NoSQL APIs for access to the same data set via multiple query patterns – from simple Primary Key lookups or inserts to complex cross-shard JOINs using Adaptive Query Localization Marrying NoSQL and SQL access to an ACID-compliant database offers developers a number of benefits. MySQL Cluster’s distributed, shared-nothing architecture with auto-sharding and real time performance makes it a great fit for workloads requiring high volume OLTP. Users also get the added flexibility of being able to run real-time analytics across the same OLTP data set for real-time business insight. OK – hopefully you now have a better idea of why ClusterJ and JPA are available. Now, for the Q&A. Q & A Q. Why would I use Connector/J vs. ClusterJ? A. Partly it's a question of whether you prefer to work with SQL (Connector/J) or objects (ClusterJ). Performance of ClusterJ will be better as there is no need to pass through the MySQL Server. A ClusterJ operation can only act on a single table (e.g. no joins) - ClusterJPA extends that capability Q. Can I mix different APIs (ie ClusterJ, Connector/J) in our application for different query types? A. Yes. You can mix and match all of the API types, SQL, JDBC, ODBC, ClusterJ, Memcached, REST, C++. They all access the exact same data in the data nodes. Update through one API and new data is instantly visible to all of the others. Q. How many TCP connections would a SessionFactory instance create for a cluster of 8 data nodes? A. SessionFactory has a connection to the mgmd (management node) but otherwise is just a vehicle to create Sessions. Without using connection pooling, a SessionFactory will have one connection open with each data node. Using optional connection pooling allows multiple connections from the SessionFactory to increase throughput. Q. Can you give details of how Cluster J optimizes sharding to enhance performance of distributed query processing? A. Each data node in a cluster runs a Transaction Coordinator (TC), which begins and ends the transaction, but also serves as a resource to operate on the result rows. While an API node (such as a ClusterJ process) can send queries to any TC/data node, there are performance gains if the TC is where most of the result data is stored. ClusterJ computes the shard (partition) key to choose the data node where the row resides as the TC. Q. What happens if we perform two primary key lookups within the same transaction? Are they sent to the data node in one transaction? A. ClusterJ will send identical PK lookups to the same data node. Q. How is distributed query processing handled by MySQL Cluster ? A. If the data is split between data nodes then all of the information will be transparently combined and passed back to the application. The session will connect to a data node - typically by hashing the primary key - which then interacts with its neighboring nodes to collect the data needed to fulfil the query. Q. Can I use Foreign Keys with MySQL Cluster A. Support for Foreign Keys is included in the MySQL Cluster 7.3 Early Access release Summary The NoSQL Java APIs are packaged with MySQL Cluster, available for download here so feel free to take them for a spin today! Key Resources MySQL Cluster on-line demo  MySQL ClusterJ and JPA On-demand webinar  MySQL ClusterJ and JPA documentation MySQL ClusterJ and JPA whitepaper and tutorial

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• Announcing the New Windows Azure Web Sites Shared Scaling Tier

  - by Clint Edmonson

  Windows Azure Web Sites has added a new pricing tier that will solve the #1 blocker for the web development community. The shared tier now supports custom domain names mapped to shared-instance web sites. This post will outline the plan changes and elaborate on how the new pricing model makes Windows Azure Web Sites an even richer option for web development shops of all sizes. Free Shared Reserved # of Sites 10 100 100 Egress 165MB/Day 5GB/Month Included 5GB/Month Included Storage 1GB 1GB 10GB Throttling CPU/Memory/Egress CPU/Memory Unlimited Price Free $.02/hr per site, per instance $.08/hr per core Setting the Stage In June, we released the first public preview of Windows Azure Web Sites, which gave web developers a great platform on which to get web sites running using their web development framework of choice. PHP, Node.js, classic ASP, and ASP.NET developers can all utilize the Windows Azure platform to create and launch their web sites. Likewise, these developers have a series of data storage options using Windows Azure SQL Databases, MySQL, or Windows Azure Storage. The Windows Azure Web Sites free offer enabled startups to get their site up and running on Windows Azure with a minimal investment, and with multiple deployment and continuous integration features such as Git, Team Foundation Services, FTP, and Web Deploy.  The response to the Windows Azure Web Sites offer has been overwhelmingly positive. Since the addition of the service on June 12th, tens of thousands of web sites have been deployed to Windows Azure and the volume of adoption is increasing every week. Preview Feedback In spite of the growth and success of the product, the community has had questions about features lacking in the free preview offer. The main question web developers asked regarding Windows Azure Web Sites relates to the lack of the free offer’s support for domain name mapping. During the preview launch period, customer feedback made it obvious that the lack of domain name mapping support was an area of concern. We’re happy to announce that this #1 request has been delivered as a feature of the new shared plan. New Shared Tier Portal Features In the screen shot below, the “Scale” tab in the portal shows the new tiers – Free, Shared, and Reserved – and gives the user the ability to quickly move any of their free web sites into the shared tier. With a single mouse-click, the user can move their site into the shared tier. Once a site has been moved into the shared tier, a new Manage Domains button appears in the bottom action bar of the Windows Azure Portal giving site owners the ability to manage their domain names for a shared site. This button brings up the domain-management dialog, which can be used to enter in a specific domain name that will be mapped to the Windows Azure Web Site. Shared Tier Benefits Startups and large web agencies will both benefit from this plan change. Here are a few examples of scenarios which fit the new pricing model: Startups no longer have to select the reserved plan to map domain names to their sites. Instead, they can use the free option to develop their sites and choose on a site-by-site basis which sites they elect to move into the shared plan, paying only for the sites that are finished and ready to be domain-mapped Agencies who manage dozens of sites will realize a lower cost of ownership over the long term by moving their sites into reserved mode. Once multi-site companies reach a certain price point in the shared tier, it is much more cost-effective to move sites to a reserved tier.  Long-term, it’s easy to see how the new Windows Azure Web Sites shared pricing tier makes Windows Azure Web Sites it a great choice for both startups and agency customers, as it enables rapid growth and upgrades while keeping the cost to a minimum. Large agencies will be able to have all of their sites in their own instances, and startups will have the capability to scale up to multiple-shared instances for minimal cost and eventually move to reserved instances without worrying about the need to incur continually additional costs. Customers can feel confident they have the power of the Microsoft Windows Azure brand and our world-class support, at prices competitive in the market. Plus, in addition to realizing the cost savings, they’ll have the whole family of Windows Azure features available. Continuous Deployment from GitHub and CodePlex Along with this new announcement are two other exciting new features. I’m proud to announce that web developers can now publish their web sites directly from CodePlex or GitHub.com repositories. Once connections are established between these services and your web sites, Windows Azure will automatically be notified every time a check-in occurs. This will then trigger Windows Azure to pull the source and compile/deploy the new version of your app to your web site automatically. Walk-through videos on how to perform these functions are below: Publishing to an Azure Web Site from CodePlex Publishing to an Azure Web Site from GitHub.com These changes, as well as the enhancements to the reserved plan model, make Windows Azure Web Sites a truly competitive hosting option. It’s never been easier or cheaper for a web developer to get up and running. Check out the free Windows Azure web site offering and see for yourself. Stay tuned to my twitter feed for Windows Azure announcements, updates, and links: @clinted

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• 2D OBB collision detection, resolving collisions?

  - by Milo

  I currently use OBBs and I have a vehicle that is a rigid body and some buildings. Here is my update() private void update() { camera.setPosition((vehicle.getPosition().x * camera.getScale()) - ((getWidth() ) / 2.0f), (vehicle.getPosition().y * camera.getScale()) - ((getHeight() ) / 2.0f)); //camera.move(input.getAnalogStick().getStickValueX() * 15.0f, input.getAnalogStick().getStickValueY() * 15.0f); if(input.isPressed(ControlButton.BUTTON_GAS)) { vehicle.setThrottle(1.0f, false); } if(input.isPressed(ControlButton.BUTTON_BRAKE)) { vehicle.setBrakes(1.0f); } vehicle.setSteering(input.getAnalogStick().getStickValueX()); vehicle.update(16.6666f / 1000.0f); ArrayList<Building> buildings = city.getBuildings(); for(Building b : buildings) { if(vehicle.getRect().overlaps(b.getRect())) { vehicle.update(-17.0f / 1000.0f); break; } } } The collision detection works well. What doesn't is how they are dealt with. My goal is simple. If the vehicle hits a building, it should stop, and never go into the building. When I apply negative torque to reverse the car should not feel buggy and move away from the building. I don't want this to look buggy. This is my rigid body class: class RigidBody extends Entity { //linear private Vector2D velocity = new Vector2D(); private Vector2D forces = new Vector2D(); private float mass; //angular private float angularVelocity; private float torque; private float inertia; //graphical private Vector2D halfSize = new Vector2D(); private Bitmap image; public RigidBody() { //set these defaults so we don't get divide by zeros mass = 1.0f; inertia = 1.0f; } //intialize out parameters public void initialize(Vector2D halfSize, float mass, Bitmap bitmap) { //store physical parameters this.halfSize = halfSize; this.mass = mass; image = bitmap; inertia = (1.0f / 20.0f) * (halfSize.x * halfSize.x) * (halfSize.y * halfSize.y) * mass; RectF rect = new RectF(); float scalar = 10.0f; rect.left = (int)-halfSize.x * scalar; rect.top = (int)-halfSize.y * scalar; rect.right = rect.left + (int)(halfSize.x * 2.0f * scalar); rect.bottom = rect.top + (int)(halfSize.y * 2.0f * scalar); setRect(rect); } public void setLocation(Vector2D position, float angle) { getRect().set(position, getWidth(), getHeight(), angle); } public Vector2D getPosition() { return getRect().getCenter(); } @Override public void update(float timeStep) { //integrate physics //linear Vector2D acceleration = Vector2D.scalarDivide(forces, mass); velocity = Vector2D.add(velocity, Vector2D.scalarMultiply(acceleration, timeStep)); Vector2D c = getRect().getCenter(); c = Vector2D.add(getRect().getCenter(), Vector2D.scalarMultiply(velocity , timeStep)); setCenter(c.x, c.y); forces = new Vector2D(0,0); //clear forces //angular float angAcc = torque / inertia; angularVelocity += angAcc * timeStep; setAngle(getAngle() + angularVelocity * timeStep); torque = 0; //clear torque } //take a relative Vector2D and make it a world Vector2D public Vector2D relativeToWorld(Vector2D relative) { Matrix mat = new Matrix(); float[] Vector2Ds = new float[2]; Vector2Ds[0] = relative.x; Vector2Ds[1] = relative.y; mat.postRotate(JMath.radToDeg(getAngle())); mat.mapVectors(Vector2Ds); return new Vector2D(Vector2Ds[0], Vector2Ds[1]); } //take a world Vector2D and make it a relative Vector2D public Vector2D worldToRelative(Vector2D world) { Matrix mat = new Matrix(); float[] Vectors = new float[2]; Vectors[0] = world.x; Vectors[1] = world.y; mat.postRotate(JMath.radToDeg(-getAngle())); mat.mapVectors(Vectors); return new Vector2D(Vectors[0], Vectors[1]); } //velocity of a point on body public Vector2D pointVelocity(Vector2D worldOffset) { Vector2D tangent = new Vector2D(-worldOffset.y, worldOffset.x); return Vector2D.add( Vector2D.scalarMultiply(tangent, angularVelocity) , velocity); } public void applyForce(Vector2D worldForce, Vector2D worldOffset) { //add linear force forces = Vector2D.add(forces ,worldForce); //add associated torque torque += Vector2D.cross(worldOffset, worldForce); } @Override public void draw( GraphicsContext c) { c.drawRotatedScaledBitmap(image, getPosition().x, getPosition().y, getWidth(), getHeight(), getAngle()); } } Essentially, when any rigid body hits a building it should exhibit the same behavior. How is collision solving usually done? Thanks

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• Deciding On Features For Open Source

  - by Robz / Fervent Coder

  Open source feature selection is subjective. An interesting question was posed to me recently at a presentation - “How do you decide what features to include in the [open source] projects you manage?” Is It Objective? I’d like to say that it’s really objective and that we vote on features and look at what carries the most interest of the populace. Actually no I wouldn’t. I don’t think I would enjoy working on open source (OSS) as much if it someone else decided on what features I should include. It already works that way at work. I don’t want to come home from work and work on things that others decide for me unless they are paying me for those features. So how do I decide on features for our open source projects? I think there are at least three paths to feature selection and they are not necessarily mutually exclusive. Feature Selection IS the Set of Features For the Domain Your product, in whatever domain it is in, needs to have the basic set of features that make it answer the needs of that domain. That is different for every product, but if you take for example a build tool, at the very least it needs to be able to compile source. And these basic needed features are not always objective either. Two people could completely disagree what makes for a required feature to meet a domain need for a product. Even one person may disagree with himself/herself about what features are needed based on different timeframes. So that leads us down to subjective. Feature Selection IS An Answer To Competition Some features go in because the competition adds a feature that may draw others away from your product offering. With OSS, there are all free alternatives, so if your competition adds a killer feature and you don’t, there isn’t much other than learning (how to use the other product) to move your customers off to the competition. If you want to keep your customers, you need to be ready to answer the questions of adding the features your competition has added.  Sometimes it’s about adding a feature that your competition charges for, but you add it for free. That draws people to the free alternative – so sometimes that adds a motivation to select a feature. Sometimes it’s because you want those features in your product, either to learn how you can answer the question of how to do something and/or because you have a need for that feature and you want it in your product. That also leads us down the road to subjective. Feature Selection IS Subjective I decide on features based on what I want to see in the product I am working on. Things I am interested in or have the biggest need for usually get picked first, with things that do not interest me either coming later or not at all. Most people get interested in an area of OSS because it solves a need for them and/or they find it interesting. If one of these two things is not happening and they are not being paid, it’s likely that person will move on to something else they find interesting or just stop OSS altogether. OSS feature selection is just that – subjective. If it wasn’t, it wouldn’t be opinionated and it wouldn’t have a personality about it. Most people like certain OSS because they like where the product is going or the personalities behind the product. For me, I want my products to be easy to use and solve an important problem. If it takes you more than 5-10 minutes to learn how to use my product, I know you are probably going somewhere else. So I pick features that make the product easy to use and learn, and those are not always the simplest features to work on. I work for conventions and make the product opinionated, because I think that is what makes using a product easier, if it already works with little setup. And I like to provide the ability for power users to get in and change the conventions to suit their needs. So those are required features for me above and beyond the domain features. I like to think I do a pretty good job at this. Usually when I present on something I’ve created, I like seeing people’s eyes light up when they see how simple it is to set up a powerful product like UppercuT. Patches And/Or Donations But remember before you say I’m a bad person or won’t use my product, I’ll always accept patches or I might like the feature that you suggest. If you like using the products I provide and they solve a problem for you the two biggest compliments you can provide are either a patch or a donation.  If you think the product is great, but if it could do this one other thing, it would be awesome(!), then consider contacting me and providing a patch, or consider contacting me with a donation and a request to put the feature in. And alternatively, if it’s a big feature, you could hire me to work on the product to make it even better. What If There Are Multiple Committers? In the question of multiple committers, I choose that someone always makes the ultimate decision to select whether a feature should be part of a product or not. But for other OSS project maybe this is not the case. If there is not an ultimate decision maker, then there is the possibility of either adding every feature suggested or having a deadlock on two conflicting features.   So let me pose this question. If you work on Open Source, how do you decide on what features to put in your open source projects? How do you decide what doesn’t belong? What do you do when there are conflicting features?

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• Off center projection

  - by N0xus

  I'm trying to implement the code that was freely given by a very kind developer at the following link: http://forum.unity3d.com/threads/142383-Code-sample-Off-Center-Projection-Code-for-VR-CAVE-or-just-for-fun Right now, all I'm trying to do is bring it in on one camera, but I have a few issues. My class, looks as follows: using UnityEngine; using System.Collections; public class PerspectiveOffCenter : MonoBehaviour { // Use this for initialization void Start () { } // Update is called once per frame void Update () { } public static Matrix4x4 GeneralizedPerspectiveProjection(Vector3 pa, Vector3 pb, Vector3 pc, Vector3 pe, float near, float far) { Vector3 va, vb, vc; Vector3 vr, vu, vn; float left, right, bottom, top, eyedistance; Matrix4x4 transformMatrix; Matrix4x4 projectionM; Matrix4x4 eyeTranslateM; Matrix4x4 finalProjection; ///Calculate the orthonormal for the screen (the screen coordinate system vr = pb - pa; vr.Normalize(); vu = pc - pa; vu.Normalize(); vn = Vector3.Cross(vr, vu); vn.Normalize(); //Calculate the vector from eye (pe) to screen corners (pa, pb, pc) va = pa-pe; vb = pb-pe; vc = pc-pe; //Get the distance;; from the eye to the screen plane eyedistance = -(Vector3.Dot(va, vn)); //Get the varaibles for the off center projection left = (Vector3.Dot(vr, va)*near)/eyedistance; right = (Vector3.Dot(vr, vb)*near)/eyedistance; bottom = (Vector3.Dot(vu, va)*near)/eyedistance; top = (Vector3.Dot(vu, vc)*near)/eyedistance; //Get this projection projectionM = PerspectiveOffCenter(left, right, bottom, top, near, far); //Fill in the transform matrix transformMatrix = new Matrix4x4(); transformMatrix[0, 0] = vr.x; transformMatrix[0, 1] = vr.y; transformMatrix[0, 2] = vr.z; transformMatrix[0, 3] = 0; transformMatrix[1, 0] = vu.x; transformMatrix[1, 1] = vu.y; transformMatrix[1, 2] = vu.z; transformMatrix[1, 3] = 0; transformMatrix[2, 0] = vn.x; transformMatrix[2, 1] = vn.y; transformMatrix[2, 2] = vn.z; transformMatrix[2, 3] = 0; transformMatrix[3, 0] = 0; transformMatrix[3, 1] = 0; transformMatrix[3, 2] = 0; transformMatrix[3, 3] = 1; //Now for the eye transform eyeTranslateM = new Matrix4x4(); eyeTranslateM[0, 0] = 1; eyeTranslateM[0, 1] = 0; eyeTranslateM[0, 2] = 0; eyeTranslateM[0, 3] = -pe.x; eyeTranslateM[1, 0] = 0; eyeTranslateM[1, 1] = 1; eyeTranslateM[1, 2] = 0; eyeTranslateM[1, 3] = -pe.y; eyeTranslateM[2, 0] = 0; eyeTranslateM[2, 1] = 0; eyeTranslateM[2, 2] = 1; eyeTranslateM[2, 3] = -pe.z; eyeTranslateM[3, 0] = 0; eyeTranslateM[3, 1] = 0; eyeTranslateM[3, 2] = 0; eyeTranslateM[3, 3] = 1f; //Multiply all together finalProjection = new Matrix4x4(); finalProjection = Matrix4x4.identity * projectionM*transformMatrix*eyeTranslateM; //finally return return finalProjection; } // Update is called once per frame public void FixedUpdate () { Camera cam = camera; //calculate projection Matrix4x4 genProjection = GeneralizedPerspectiveProjection( new Vector3(0,1,0), new Vector3(1,1,0), new Vector3(0,0,0), new Vector3(0,0,0), cam.nearClipPlane, cam.farClipPlane); //(BottomLeftCorner, BottomRightCorner, TopLeftCorner, trackerPosition, cam.nearClipPlane, cam.farClipPlane); cam.projectionMatrix = genProjection; } } My error lies in projectionM = PerspectiveOffCenter(left, right, bottom, top, near, far); The debugger states: Expression denotes a `type', where a 'variable', 'value' or 'method group' was expected. Thus, I changed the line to read: projectionM = new PerspectiveOffCenter(left, right, bottom, top, near, far); But then the error is changed to: The type 'PerspectiveOffCenter' does not contain a constructor that takes '6' arguments. For reasons that are obvious. So, finally, I changed the line to read: projectionM = new GeneralizedPerspectiveProjection(left, right, bottom, top, near, far); And the error I get is: is a 'method' but a 'type' was expected. With this last error, I'm not sure what it is I should do / missing. Can anyone see what it is that I'm missing to fix this error?

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