oracle apex - Page 350 - Developer IT

CVE-2014-3520 Privilege Escalation vulnerability in OpenStack Keystone

- by Ritwik Ghoshal

CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2014-3520 Privilege Escalation vulnerability 3.5 OpenStack Identity (Keystone) Solaris 11.2 11.2.1.5.0 This notification describes vulnerabilities fixed in third-party components that are included in Oracle's product distributions.Information about vulnerabilities affecting Oracle products can be found on Oracle Critical Patch Updates and Security Alerts page.

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NetBeans Podcast 69

- by TinuA

Podcast Guests: Terrence Barr, Simon Ritter, Jaroslav Tulach (It's an all-Oracle lineup!) Download mp3: 47 Minutes – 39.5 mb Subscribe on iTunes NetBeans Community News with Geertjan and Tinu If you missed the first two Java Virtual Developer Day events in early May, there's still one more LIVE training left on May 28th. Sign up here to participate live in the APAC time zone or watch later ON DEMAND. Video: Get started with Vaadin development using NetBeans IDE NetBeans IDE was at JavaCro 2014 and at Hippo Get-together 2014 Another great lineup is in the works for NetBeans Day at JavaOne 2014. More details coming soon! NetBeans' Facebook page is almost at 40,000 Likes! Help us crack that milestone in the next few weeks! Other great ways to stay updated about NetBeans? Twitter and Google+. 09:28 / Terrence Barr - What to Know about Java Embedded Terrence Barr, a Senior Technologist and Principal Product Manager for Embedded and Mobile technologies at Oracle, discusses new features of the Java SE Embedded and Java ME Embedded platforms, and sheds some light on the differences between them and what they have to offer to developers. Learn more about Java SE Embedded Tutorial: Using Oracle Java SE Embedded Support in NetBeans IDE Learn more about Java ME Embedded Video: NetBeans IDE Support for Java ME 8 Video: Installing and Using Java ME SDK 8.0 Plugins in NetBeans IDE Follow Terrence Barr to keep up with news in the Embedded space: Blog and Twitter 26:02 / Simon Ritter - A Massive Serving of Raspberry Pi Oracle's Raspberry Pi virtual course is back by popular demand! Simon Ritter, the head of Oracle's Java Technology Evangelism team, chats about the second run of the free Java Embedded course (starting May 30th), what participants can expect to learn, NetBeans' support for Java ME development, and other Java trainings coming to a desktop, laptop or user group near you. Sign up for the Oracle MOOC: Develop Java Embedded Applications Using Raspberry Pi Find out when Simon Ritter and the Java Evangelism team are coming to a Java event or JUG in your area--follow them on Twitter: Simon Ritter Angela Caicedo Steven Chin Jim Weaver 36:58 / Jaroslav Tulach - A Perfect Translation Jaroslav Tulach returns to the NetBeans podcast with tales about the Japanese translation of the Practical API Design book, which he contends surpasses all previous translations, including the English edition! Order "Practical API Design" (Japanese Version) Find out why the Japanese translation is the best edition yet *Have ideas for NetBeans Podcast topics? Send them to ">nbpodcast at netbeans dot org. *Subscribe to the official NetBeans page on Facebook! Check us out as well on Twitter, YouTube, and Google+.

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New Technical Articles on SOA, Mobile, IDM, WebLogic, Coherence

- by OTN ArchBeat

For your reading pleasure... In October the following items of techie goodness from members of the architect community were added to the ever-growing library of OTN technical articles. SOA in Real Life: Mobile Solutions by Jürgen Kress, Berthold Maier, Hajo Normann, Danilo Schmeidel, Guido Schmutz, Bernd Trops, Clemens Utschig-Utschig, Torsten Winterberg Consumers are no longer content to be chained to a desktop or laptop computer. This article, teh ninth chapter in the Industrial SOA series, describes ways companies can take SOA to go. [More SOA Articles] SOA and User Interfaces by Juergen Kress, Hajo Normann, Danilo Schmiedel, Guido Schmutz, Clemens Utschig-Utschig, Torsten Winterberg, and Bernd Trops The eighth chapter in the Industrial SOA series addresses the challenges of developing user interfaces in a service oriented architecture, and describes a practical application of Thomas Erl's UI Mediator pattern.[More SOA Articles] Enterprise Grade Deployment Considerations for Oracle Identity Manager AD Connector by Firdaus Fraz Oracle Fusion Middleware solution architect Firdaus Fraz illustrates provides best practice recommendations for setting up an enterprise deployment environment for the OIM connector for Microsoft Active Directory. [More Identity Management Articles] Coherence*Web: Sharing an httpSession Among Applications in Different Oracle WebLogic Clusters by Jordi Villena SOA solution architect Jordi Villena shows how easy it is to extend Coherence*Web to enable session sharing. [More SOA Articles] Multi-Factor Authentication in Oracle WebLogic by Shailesh K. Mishra Using multi-factor authentication to protect web applications deployed on Oracle WebLogic.[More Identity Management Articles] You'll find many more articles on many more topics here.

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Manipulating Human Tasks (for testing) by Mark Nelson

- by JuergenKress

A few months ago, while working on a BPM migration, I had the need to look at the status of human tasks, and to manipulate them – essentially to just have a single user take random actions on them at some interval, to help drive a set of processes that were being tested. To do this, I wrote a little utility called httool. It reuses some of the core domain classes from my custom worklist sample (with minimal changes to make it a remote client instead of a local one). I have not got around to documenting it yet, but it is pretty simple and fairly self explanatory. So I thought I would go ahead and share it with folks, in case anyone is interested in playing with it. You can get the code from my ci-samples repository on java.net: git clone git://java.net/ci4fmw~ci-samples It is in the httool directory. I do plan to get back to this “one day” and enhance it to be more intelligent – target particular task types, update the payload, follow a set of “rules” about what action to take – so that I can use it for more driving more interesting test scenarios. If anyone is feeling generous with their time, and interested, please feel free to join the java.net project and hack away to your heart’s content. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Mark Nelson,Human Task,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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The JRockit Performance Counters

- by Marcus Hirt

Every now and then I get a question regarding what the attributes in the PerfCounters dynamic MBean represent. Now, all the MBeans under the oracle.jrockit.management (bea.jrockit.management pre R28) domain are part of what we call JMXMAPI (the JRockit JMX based Management API), which is unsupported. Therefore there is no official documentation for the API. I did however write a bit about JMXMAPI in my recent JRockit book, Oracle JRockit: The Definitive Guide. The information in the table below is from that book: Counter Description java.cls.loadedClasses The number of classes loaded since the start of the JVM. java.cls.unloadedClasses The number of classes unloaded since the start of the JVM. java.property.java.class.path The class path of the JVM. java.property.java.endorsed.dirs The endorsed dirs. See the Endorsed Standards Override Mechanism. java.property.java.ext.dirs The ext dirs, which are searched for jars that should be automatically put on the classpath. See the Java documentation for java.ext.dirs. java.property.java.home The root of the JDK or JRE installation. java.property.java.library.path The library path used to find user libraries. java.property.java.vm.version The JRockit version. java.rt.vmArgs The list of VM arguments. java.threads.daemon The number of running daemon threads. java.threads.live The total number of running threads. java.threads.livePeak The peak number of threads that has been running since JRockit was started. java.threads.nonDaemon The number of non-daemon threads running. java.threads.started The total number of threads started since the start of JRockit. jrockit.gc.latest.heapSize The current heap size in bytes. jrockit.gc.latest.nurserySize The current nursery size in bytes. jrockit.gc.latest.oc.compaction.time How long, in ticks, the last compaction lasted. Reset to 0 if compaction is skipped. jrockit.gc.latest.oc.heapUsedAfter Used heap at the end of the last OC, in bytes. jrockit.gc.latest.oc.heapUsedBefore Used heap at the start of the last OC, in bytes. jrockit.gc.latest.oc.number The number of OCs that have occurred so far. jrockit.gc.latest.oc.sumOfPauses The paused time for the last OC, in ticks. jrockit.gc.latest.oc.time The time the last OC took, in ticks. jrockit.gc.latest.yc.sumOfPauses The paused time for the last YC, in ticks. jrockit.gc.latest.yc.time The time the last YC took, in ticks. jrockit.gc.max.oc.individualPause The longest OC pause so far, in ticks. jrockit.gc.max.yc.individualPause The longest YC pause so far, in ticks. jrockit.gc.total.oc.compaction.externalAborted Number of aborted external compactions so far. jrockit.gc.total.oc.compaction.internalAborted Number of aborted internal compactions so far. jrockit.gc.total.oc.compaction.internalSkipped Number of skipped internal compactions so far. jrockit.gc.total.oc.compaction.time The total time spent doing compaction so far, in ticks. jrockit.gc.total.oc.ompaction.externalSkipped Number of skipped external compactions so far. jrockit.gc.total.oc.pauseTime The sum of all OC pause times so far, in ticks. jrockit.gc.total.oc.time The total time spent doing OC so far, in ticks. jrockit.gc.total.pageFaults The number of page faults that have occurred during GC so far. jrockit.gc.total.yc.pauseTime The sum of all YC pause times, in ticks. jrockit.gc.total.yc.promotedObjects The number of objects that all YCs have promoted. jrockit.gc.total.yc.promotedSize The total number of bytes that all YCs have promoted, in bytes. jrockit.gc.total.yc.time The total time spent doing YC, in ticks. oracle.ci.jit.count The number of methods JIT compiled. oracle.ci.jit.timeTotal The total time spent JIT compiling, in ticks. oracle.ci.opt.count The number of methods optimized. oracle.ci.opt.timeTotal The total time spent optimizing, in ticks. oracle.rt.counterFrequency Used to convert ticks values to seconds. Note that many of these counters are excellent choices for attributes to plot in the Management Console. Also note that many values are in ticks – to convert them to seconds, divide by the value in the oracle.rt.counterFrequency counter.

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The countdown for ‘In Touch’ has begun!

- by Julien Haye

The Oracle 'In Touch' PartnerCast is just a week away from going live, so if you haven’t registered yet, what are you waiting for?! Registration is quick and easy, so click here to register and ensure you stay informed with the latest from the Oracle PartnerNetwork. 'In Touch' relies on your input, so let David Callaghan, Senior Vice President EMEA Alliances and Channels, know your thoughts and comments via the player consol, by emailing [email protected] or on twitter using the hashtag #DCpickme. The cast will go live on Tuesday 29th October from 10:30am UK / 11:30am CET with studio guests Will O'Brien, VP Alliances & Channels, UK & Ireland, and Markus Reischl, Senior Director and Sales Leader EMEA Strategic Alliances, answering your questions on Oracle Storage and Business Intelligence. To find out more information about the cast, including the full line up, please visit the 'In Touch' webpage here.

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Hello World - My Name is Christian Finn and I'm a WebCenter Evangelist

- by Michael Snow

12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Good Morning World! I'd like to introduce a new member of the Oracle WebCenter Team, Christian Finn. We decided to let him do his own intros today. Look for his guest posts next week and he'll be a frequent contributor to WebCenter blog and voice of the community. Hello (Oracle) World! Hi everyone, my name is Christian Finn. It’s a coder’s tradition to have “hello world” be the first output from a new program or in a new language. While I have left my coding days far behind, it still seems fitting to start my new role here at Oracle by saying hello to all of you—our customers, partners and my colleagues. So by way of introduction, a little background about me. I am the new senior director for evangelism on the WebCenter product management team. Not only am I new to Oracle, but the evangelism team is also brand new. Our mission is to raise the profile of Oracle in all of the markets/conversations in which WebCenter competes—social business, collaboration, portals, Internet sites, and customer/audience engagement. This is all pretty familiar turf for me because, as some of you may know, until recently I was the director of product management at Microsoft for Microsoft SharePoint Server and several other SharePoint products. And prior to that, I held management roles at Microsoft in marketing, channels, learning, and enterprise sales. Before Microsoft, I got my start in the industry as a software trainer and Lotus Notes consultant. I am incredibly excited to be joining Oracle at this time because of the tremendous opportunity that lies ahead to improve how people and businesses work. Of all the vendors offering a vision for social business, Oracle is unique in having best of breed strength in market (or coming soon) in all three critical areas: customer experience management; the middleware and back-end applications that run your business; and in the social, collaboration, and content technologies that are the connective tissue between them. Everyone else can offer one or two of the above, but not all three unified together. So it is a great time to come board and there’s a fantastic team of people hard at work on building great products for you. In the coming weeks and months you’ll be hearing much more from us. For now, we’ll kick things off with some blog posts here on the WebCenter blog. Enjoy the reads and please share your thoughts with me over Twitter on @cfinn.

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Hiding an item conditionally through SPEL in OAF ( VO Extension + Personalization )

- by Manoj Madhusoodanan

In this blog I will explain how to conditionally set property of an item through personalization.Let me discuss using a business scenario. My customer wants to make Hold from Payment/ All Invoices column readonly when the Operating Unit is UK ( Configured in a lookup XXCUST_EXCLUDED_ORGS ). Analysis First thing is we have to find out the page and business components. Page: /oracle/apps/pos/supplier/webui/QuickUpdatePGView Object: oracle.apps.pos.supplier.server.SitesVO Solution Download oracle.apps.pos.supplier.server.SitesVO from $JAVA_TOP to JDEV_USER_HOME/myprojects.Make sure the transfer mode of the file (See below table). Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} File Type Transfer Mode .xml ASCII .class Binary .tar Binary .java ASCII Since there is no VO attribute available to determine the Site Org against the lookup Org we have to add the logic inside a custom VO attribute. So VO extension is required in this scenario. Add an attribute "isPymtReadOnlyStr" in the existing query.This column returns 'Y' if there is a match in the lookup otherwise 'N'. Create a transient attribute "isPymtReadOnly" of type BOOLEAN.This will return TRUE if "isPymtReadOnlyStr" is "Y" otherwise FALSE. The reason behind adding the "isPymtReadOnly" is we are setting the item property as readonly through SPEL.It will recognize only BOOLEAN.But SQL query doesn't support BOOLEAN.So we are building a BOOLEAN attribute from the SQL which will use in the personalization layer to set the item property. Steps 1) Create a new VO xxcust.oracle.apps.pos.supplier.server.XXCUSTSitesVO which extends from oracle.apps.pos.supplier.server.SitesVO. Make sure the binding style should be same as SitesVO. Create the XXCUSTSitesVO which same query of SitesVO.Later we will add the new attribute to XXCUSTSitesVO. At this point of time all the existing VO attributes are of Updatable property as "Always". Press Finish without creating XXCUSTSitesVORowImpl.java 2) Select the XXCUSTSitesVO from JDeveloper Application Navigator. Modify the query and add the extra column. 3) Create a new transient attribute as follows. 4) Once you modify the query all the existing attributes Updatable property will change to Never.So revert that property back to orginal. 5) Create XXCUSTSitesVORowImpl.java by checking the following check box. 6) Add the following code snippet in XXCUSTSitesVORowImpl.java 7) Create the substitution for SitesVO as follows. Following entry will get created in current jpx file. <Substitutes> <Substitute OldName ="oracle.apps.pos.supplier.server.SitesVO" NewName ="xxcust.oracle.apps.pos.supplier.server.XXCUSTSitesVO" /> </Substitutes> 8) Migrate XXCUSTSitesVOImpl.java,XXCUSTSitesVORowImpl.java and XXCUSTSitesVO.xml from desktop to actual instance. 9) Migrate the substitution using jpximporter. 10) Restart the server and verify the substitution has done perfectly. 11) Go to /oracle/apps/pos/supplier/webui/QuickUpdatePG and personalize the page.Set the item read only property to ${oa.SitesVO.IsPymtReadOnly} 12) Click on Apply and in next page click on Return to Application. Verify your output. Note: You can remove the substitution using following script.Please click here.

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Webcenter 11g Patch Set 3 (PS3) - Formação para Parceiros - 19/Jan/11

- by Claudia Costa

O Oracle WebCenter Suite consiste num conjunto integrado de soluções baseadas em standards de mercado, com o objectivo de criar aplicações de negócio, portais corporativos, comunidades de interesse, grupos colaborativos, redes sociais, consolidar sistemas aplicacionais web e potenciar as funcionalidades web 2.0 dentro e fora de uma organização. Toda a solução está em conformidade com os principais Standards de mercado e baseia-se numa arquitectura totalmente orientada ao serviço (SOA). Venha conhecer nesta sessão as novas funcionalidades do Webcenter Suite 11g PS3. Agenda 09.30h Boas Vindas e Introdução 09.40h Oracle & Enterprise 2.0 - João Borrego 10.00h Introduction to Oracle WebCenter Suite as a User Experience Platform (UXP) - Monte Kluemper 10.40h Coffee Break 11.00h Building Rich UIs with Oracle WebCenter Portal - Monte Kluemper 12.00h Interactive Q&A Session - João Borrego e Monte Kluemper 12.30h Almoço 14.00h Deep-dive into WebCenter Technical Architecture - Monte Kluemper 15.30h Final da Sessão Target: - Equipas de Venda e Comerciais (manhã)- Equipas Técnicas e de pré-venda (tarde) Data e Local:19 de JaneiroLagoas Park Hotel Para este Workshop os lugares estão limitados. Por favor aguarde um email de confirmação de sua inscrição.Inscrições : Email Para mais informações, por favor contacte: Claudia Costa / 21 423 50 27

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Introduction to WebCenter Personalization Server

- by cindy.mcmullen(at)oracle.com

IntroductionThe next release of Oracle WebCenter will include a new product: the Personalization Server, developed by team members of Boulder Labs. This team is comprised largely of the previous WebLogic Portal group, with several members having nearly 10 years' experience in personalization technologies.Customization is not PersonalizationCustomization is more of a static application behavior, such as retrieving and applying user preferences. Personalization, on the other hand, delivers dynamic content based on run-time knowledge of the user. It uses technology to accommodate the differences between individuals, producing the "a-ha!" experience. WebCenter Personalization Server (WCPS) is able to integrate with and leverage many systems (property service, content management, user profile information, a recommendation service) to bring together a uniquely personalized user experience.Stay TunedUpcoming posts will discuss WCPS architecture, the Property Service, and the configuration and invocation of the OOTB "providers" such as CMIS, Activity Graph, and People Connections.

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HTTP Basic Auth Protected Services using Web Service Data Control

- by vishal.s.jain(at)oracle.com

With Oracle JDeveloper 11g (11.1.1.4.0) one can now create Web Service Data Control for services which are protected with HTTP Basic Authentication.So when you provide such a service to the Data Control Wizard, a dialog pops up prompting you to entry the authentication details:After you give the details, you can proceed with the creation of Data Control.Once the Data Control is created, you can use the WSDC Tester to quickly test the service.In this case, since the service is protected, we need to first edit the connection to provide username details:Enter the authentication details against username and password. Once done, select DataControl.dcx and using the context menu, select 'Run'. This will bring up the Tester.On the Tester, select the Service Node and using context menu pick 'Operations'. This will bring up the methods which you can test:Now you can pick a method, provide the input parameters and hit execute to see the results.

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Reusable components

- by raghu.yadav

very useful info reusable componentshttp://download.oracle.com/docs/cd/E15523_01/web.1111/b31974/reusing_components.htm

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HEUG's VP of Communications Ted Simpson

HEUG's VP of Communications Ted Simpson in Oracle Magazine Up Close video

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New Recommended Bundle Patch (APR 2010) - 9405592 for Patch Automation on EM 10.2.0.5

- by Hari Prasanna Srinivasan

New Recommended Bundle Patch 9405592 is available for download from My Oracle Support now. This patch primarily enhances the Patching functionality offered by Oracle Enterprise Manager Grid Control. This patch is cumulative and is a superset of the previously released bundles # 9132461, #8992470, and #8653501, and therefore, includes all the features that were introduced as part of those Recommended Bundle Patches. For more information, refer to Comprehensive Overview of Recommended Bundle Patch 9405592 under support note - OMS and Agent Patches required for setting up Provisioning, Patching and Cloning in 10.2.0.3 to 10.2.0.5 GC [ID 427577.1] FAQ: #1 If I had applied the previous recommended patches, do I need to rollback before applying this? Yes, if you had applied any of the patches (# 9132461, #8992470 and #8653501) you would need to rollback the patch and apply this. For rollback instructions, refer to the patch README from the support note 427577.1 #2 I recently applied the patch 9132461, do I still need the new patch? The new patch contains additional bug fixes. (For more info see,Comprehensive Overview of Recommended Bundle Patch 9405592) - Augmented Verification and Support for Oracle Database 9i Release 2 (9.2.0.8) and Oracle Databases on Microsoft Windows Platform - Bug fixes resolving issues with patching CPUs on Databases running on Windows platforms - Key bug fixes identified at various customers. Oracle strongly recommends you to apply the latest patch to make sure you do no encounter these issues and you are at the latest patch level for faster issue resolution through support. #3 Can I apply this patch on top of PSU3 (9282397) for Enterprise Manager ? Yes, this patch does NOT conflict with PSU3 and can be applied over it. #4 Is there any known conflicts? If you had applied the patch 8573971, it would conflict with this patch(9405592). You would need to rollback the patch 8573971 and apply this Bundle. Apply the overlay patch - 9583322 to get the fixes of the rolled back patch 8573971. Note: The overlay patch is currently unavailable, it will be made available in few days.

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Tuxedo 11gR1 Released

- by todd.little

I've been a little quiet the last several months as the Tuxedo team has been very busy. Today Oracle announced the 11gR1 release of the Tuxedo product family. This release includes updates to Tuxedo, TSAM, and SALT, as well as 3 new products that Oracle is announcing today. These 3 new products are the Oracle Tuxedo Application Runtime for CICS and Batch, Oracle Application Rehosting Workbench, and the Tuxedo JCA Adapter. By providing a CICS equivalent runtime and a rehosting workbench to automate the rehosting of COBOL CICS code, JCL procedures, data definitions, and data, Oracle has significantly lowered the effort and risk to rehost mainframe CICS and Batch applications onto the Tuxedo runtime on open systems. By moving off proprietary legacy mainframes, customers have experienced better performance and achieved a 50-80% lowering of their total cost of ownership. The rehosting tools allow the COBOL business logic to remain unchanged and automate the replacement of CICS statements with calls to Tuxedo. The rehosted code can then run on open systems 'as-is'. Users can still use the same TN3270 interfaces they are used to eliminating the need for retraining. Batch procedures can be run and managed under a JES2 like environment. For the first time, customers have the tools and enterprise class runtime environment to move their key legacy assets off the mainframe and on to distributed open systems whether the application uses 250 MIPS, 25,000 MIPS, or more. More on these exciting new options in additional blog entries.

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Education - "Elementary Workforce Readiness"

Oracle helps students prepare for global challenges.

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Spotlight on Claims: Serving Customers Under Extreme Conditions

- by [email protected]

Oracle Insurance's director of marketing for EMEA, John Sinclair, recently attended the CII Spotlight on Claims event in London. Bad weather and its implications for the insurance industry have become very topical as the frequency and diversity of natural disasters - including rains, wind and snow - has surged across Europe this winter. On England's wettest day on record, the county of Cumbria was flooded with 12 inches of rain within 24 hours. Freezing temperatures wreaked havoc on European travel, causing high speed TVG trains to break down and stranding hundreds of passengers under the English Chanel in a tunnel all night long without heat or electricity. A storm named Xynthia thrashed France and surrounding countries with hurricane force, flooding ports and killing 51 people. After the Spring Equinox, insurers may have thought the worst had past. Then came along Eyjafjallajökull, spewing out vast quantities of volcanic ash in what is turning out to be one of most costly natural disasters in history. Such extreme events challenge insurance companies' ability to service their customers just when customers need their help most. When you add economic downturn and competitive pressures to the mix, insurers are further stretched and required to continually learn and innovate to meet high customer expectations with reduced budgets. These and other issues were hot topics of discussion at the recent "Spotlight on Claims" seminar in London, focused on how weather is affecting claims and the insurance industry. The event was organized by the CII (Chartered Insurance Institute), a group with 90,000 members. CII has been at the forefront in setting professional standards for the insurance industry for over a century. Insurers came to the conference to hear how they could better serve their customers under extreme weather conditions, learn from the experience of their peers, and hear about technological breakthroughs in climate modeling, geographic intelligence and IT. Customer case studies at the conference highlighted the importance of effective and constant communication in handling the overflow of catastrophe related claims. First and foremost is the need to rapidly establish initial communication with claimants to build their confidence in a positive outcome. Ongoing communication then needs to be continued throughout the claims cycle to mange expectations and maintain ownership of the process from start to finish. Strong internal communication to support frontline staff was also deemed critical to successful crisis management, as was communication with the broader insurance ecosystem to tap into extended resources and business intelligence. Advances in technology - such web based systems to access policies and enter first notice of loss in the field - as well as customer-focused self-service portals and multichannel alerts, are instrumental in improving customer satisfaction and helping insurers to deal with the claims surge, which often can reach four or more times normal workloads. Dynamic models of the global climate system can now be used to better understand weather-related risks, and as these models mature it is hoped that they will soon become more accurate in predicting the timing of catastrophic events. Geographic intelligence is also being used within a claims environment to better assess loss reserves and detect fraud. Despite these advances in dealing with catastrophes and predicting their occurrence, there will never be a substitute for qualified front line staff to deal with customers. In light of pressures to streamline efficiency, there was debate as to whether outsourcing was the solution, or whether it was better to build on the people you have. In the final analysis, nearly everybody agreed that in the future insurance companies would have to work better and smarter to keep on top. An appeal was also made for greater collaboration amongst industry participants in dealing with the extreme conditions and systematic stress brought on by natural disasters. It was pointed out that the public oftentimes judged the industry as a whole rather than the individual carriers when it comes to freakish events, and that all would benefit at such times from the pooling of limited resources and professional skills rather than competing in silos for competitive advantage - especially the end customer. One case study that stood out was on how The Motorists Insurance Group was able to power through one of the most devastating catastrophes in recent years - Hurricane Ike. The keys to Motorists' success were superior people, processes and technology. They did a lot of upfront planning and invested in their people, creating a healthy team environment that delivered "max service" even when they were experiencing the same level of devastation as the rest of the population. Processes were rapidly adapted to meet the challenge of the catastrophe and continually adapted to Ike's specific conditions as they evolved. Technology was fundamental to the execution of their strategy, enabling them anywhere access, on the fly reassigning of resources and rapid training to augment the work force. You can learn more about the Motorists experience by watching this video. John Sinclair is marketing director for Oracle Insurance in EMEA. He has more than 20 years of experience in insurance and financial services.

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Warning: E-Business Suite Issues with Sun JRE 1.6.0_18

- by Steven Chan

Users need a Java client to run the Forms-based content in Oracle E-Business Suite. With Oracle JInitiator 1.3 out of Premier Support as of July 2009, Apps users must run the native Sun Java Runtime Engine (JRE) to access this content.In early 2008 we relaxed our certification and support policy for the use of the native Sun JRE clients with the E-Business Suite. The policy reflected a switch from certifying specific JRE versions for the E-Business Suite to specifying minimum versions, instead. This permits E-Business Suite users to run any JRE release above following minimum certified levels, even later ones that Oracle hasn't explicitly tested with the E-Business Suite: JRE 1.5.0_13 and higherJRE 1.6.0_03 and higherUnder our current policy, Oracle E-Business Suite end-users can upgrade their JRE clients whenever Sun releases a new JRE release on either the 1.5 or 1.6 versions. EBS users do not need to wait for Oracle to certify new JRE 1.5 or 1.6 plug-in updates with the E-Business Suite.Known E-Business Suite Issues with JRE 1.6.0_18We test every new JRE release with both E-Business Suite 11i and 12. We have identified a number of issues with JRE 1.6.0_18. If you haven't already upgraded your end-users to JRE 1.6.0_18, we recommend that you to keep them on a prior JRE release such as 1.6.0_17 (6u17).

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Consolidation in Exadata

- by Luis Moreno Campos

View imageIf you are wondering how can you consolidate different databases inside an Exadata solution, then you can do one or both of the following:- Register and Come to this event: Oracle Enterprise Cloud Summit (10th February 2011)- Read about Oracle's Private Cloud Database Consolitation strategy here.If you are reading this after the event has taken place check out these docs:- White Paper about Instance Caging- Oracle Database Resource Manager technical white paperLMC

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Extending UPK with Enablement Packs

- by bill.x.miller

We've mentioned in earlier posts that UPK Development keeps the tool up to date through the use of Enable Service Packs (ESP'S). Regular releases ensure that the UPK Developer supports updates to targeted applications as well as new Java updates. Installing an ESP is quick and easy. • Download the latest ESP from My Oracle Support (requires a My Oracle Support account). • Run the setup for each client machine that uses the UPK Developer • Run the Library Updates from one of the clients (multi-user only) Enablement Pack 1 for UPK 3.6.1 contains new features such as a new Tabbed Gateway, FireFox 3.6 support for the Player and SmartHelp, and several new target application versions. But a very exciting feature that is part of this ESP is now available to all Oracle E-Business Suite customers. Until now, a requirement for EBS customers who wish to record UPK content is to install delivered library files (CUSTOM.pll and ODPN.pll) on to the Oracle Application Server. These files were required to present context information to the UPK Developer so that content can be launched in a context sensitive manner. This requirement involved the Oracle system administrator to transfer, install and compile these libraries into the system. Usually a simple process, however, we understood the need to streamline the procedure. With ESP 1 for UPK 3.6.1, these pll files are no longer required. Now, a simple procedure from within the EBS application can make context available to the UPK recorder. From the System Profile, search for UPK: Change the Site field to Enable UPK Recording. Save the Form. Context information will now be made available to the UPK Recorder without involving the System Administrator or DBA. The setting you see here makes context available to all client machines recording content with UPK and does not affect the performance of your EBS application.

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Building a SOA/BPM/BAM Cluster Part I – Preparing the Environment

- by antony.reynolds

An increasing number of customers are using SOA Suite in a cluster configuration, I might hazard to say that the majority of production deployments are now using SOA clusters. So I thought it may be useful to detail the steps in building an 11g cluster and explain a little about why things are done the way they are. In this series of posts I will explain how to build a SOA/BPM cluster using the Enterprise Deployment Guide. This post will explain the setting required to prepare the cluster for installation and configuration. Software Required The following software is required for an 11.1.1.3 SOA/BPM install. Software Version Notes Oracle Database Certified databases are listed here SOA & BPM Suites require a working database installation. Repository Creation Utility (RCU) 11.1.1.3 If upgrading an 11.1.1.2 repository then a separate script is available. Web Tier Utilities 11.1.1.3 Provides Web Server, 11.1.1.3 is an upgrade to 11.1.1.2, so 11.1.1.2 must be installed first. Web Tier Utilities 11.1.1.3 Web Server, 11.1.1.3 Patch. You can use the 11.1.1.2 version without problems. Oracle WebLogic Server 11gR1 10.3.3 This is the host platform for 11.1.1.3 SOA/BPM Suites. SOA Suite 11.1.1.2 SOA Suite 11.1.1.3 is an upgrade to 11.1.1.2, so 11.1.1.2 must be installed first. SOA Suite 11.1.1.3 SOA Suite 11.1.1.3 patch, requires 11.1.12 to have been installed. My installation was performed on Oracle Enterprise Linux 5.4 64-bit. Database I will not cover setting up the database in this series other than to identify the database requirements. If setting up a SOA cluster then ideally we would also be using a RAC database. I assume that this is running on separate machines to the SOA cluster. Section 2.1, “Database”, of the EDG covers the database configuration in detail. Settings The database should have processes set to at least 400 if running SOA/BPM and BAM. alter system set processes=400 scope=spfile Run RCU The Repository Creation Utility creates the necessary database tables for the SOA Suite. The RCU can be run from any machine that can access the target database. In 11g the RCU creates a number of pre-defined users and schema with a user defiend prefix. This allows you to have multiple 11g installations in the same database. After running the RCU you need to grant some additional privileges to the soainfra user. The soainfra user should have privileges on the transaction tables. grant select on sys.dba_pending_transactions to prefix_soainfra Grant force any transaction to prefix_soainfra Machines The cluster will be built on the following machines. EDG Name is the name used for this machine in the EDG. Notes are a description of the purpose of the machine. EDG Name Notes LB External load balancer to distribute load across and failover between web servers. WEBHOST1 Hosts a web server. WEBHOST2 Hosts a web server. SOAHOST1 Hosts SOA components. SOAHOST2 Hosts SOA components. BAMHOST1 Hosts BAM components. BAMHOST2 Hosts BAM components. Note that it is possible to collapse the BAM servers so that they run on the same machines as the SOA servers. In this case BAMHOST1 and SOAHOST1 would be the same, as would BAMHOST2 and SOAHOST2. The cluster may include more than 2 servers and in this case we add SOAHOST3, SOAHOST4 etc as needed. My cluster has WEBHOST1, SOAHOST1 and BAMHOST1 all running on a single machine. Software Components The cluster will use the following software components. EDG Name is the name used for this machine in the EDG. Type is the type of component, generally a WebLogic component. Notes are a description of the purpose of the component. EDG Name Type Notes AdminServer Admin Server Domain Admin Server WLS_WSM1 Managed Server Web Services Manager Policy Manager Server WLS_WSM2 Managed Server Web Services Manager Policy Manager Server WLS_SOA1 Managed Server SOA/BPM Managed Server WLS_SOA2 Managed Server SOA/BPM Managed Server WLS_BAM1 Managed Server BAM Managed Server running Active Data Cache WLS_BAM2 Managed Server BAM Manager Server without Active Data Cache Node Manager Will run on all hosts with WLS servers OHS1 Web Server Oracle HTTP Server OHS2 Web Server Oracle HTTP Server LB Load Balancer Load Balancer, not part of SOA Suite The above assumes a 2 node cluster. Network Configuration The SOA cluster requires an extensive amount of network configuration. I would recommend assigning a private sub-net (internal IP addresses such as 10.x.x.x, 192.168.x.x or 172.168.x.x) to the cluster for use by addresses that only need to be accessible to the Load Balancer or other cluster members. Section 2.2, "Network", of the EDG covers the network configuration in detail. EDG Name is the hostname used in the EDG. IP Name is the IP address name used in the EDG. Type is the type of IP address: Fixed is fixed to a single machine. Floating is assigned to one of several machines to allow for server migration. Virtual is assigned to a load balancer and used to distribute load across several machines. Host is the host where this IP address is active. Note for floating IP addresses a range of hosts is given. Bound By identifies which software component will use this IP address. Scope shows where this IP address needs to be resolved. Cluster scope addresses only have to be resolvable by machines in the cluster, i.e. the machines listed in the previous section. These addresses are only used for inter-cluster communication or for access by the load balancer. Internal scope addresses Notes are comments on why that type of IP is used. EDG Name IP Name Type Host Bound By Scope Notes ADMINVHN VIP1 Floating SOAHOST1-SOAHOSTn AdminServer Cluster Admin server, must be able to migrate between SOA server machines. SOAHOST1 IP1 Fixed SOAHOST1 NodeManager, WLS_WSM1 Cluster WSM Server 1 does not require server migration. SOAHOST2 IP2 Fixed SOAHOST1 NodeManager, WLS_WSM2 Cluster WSM Server 2 does not require server migration SOAHOST1VHN VIP2 Floating SOAHOST1-SOAHOSTn WLS_SOA1 Cluster SOA server 1, must be able to migrate between SOA server machines SOAHOST2VHN VIP3 Floating SOAHOST1-SOAHOSTn WLS_SOA2 Cluster SOA server 2, must be able to migrate between SOA server machines BAMHOST1 IP4 Fixed BAMHOST1 NodeManager Cluster BAMHOST1VHN VIP4 Floating BAMHOST1-BAMHOSTn WLS_BAM1 Cluster BAM server 1, must be able to migrate between BAM server machines BAMHOST2 IP3 Fixed BAMHOST2 NodeManager, WLS_BAM2 Cluster BAM server 2 does not require server migration WEBHOST1 IP5 Fixed WEBHOST1 OHS1 Cluster WEBHOST2 IP6 Fixed WEBHOST2 OHS2 Cluster soa.mycompany.com VIP5 Virtual LB LB Public External access point to SOA cluster. admin.mycompany.com VIP6 Virtual LB LB Internal Internal access to WLS console and EM soainternal.mycompany.com VIP7 Virtual LB LB Internal Internal access point to SOA cluster Floating IP addresses are IP addresses that may be re-assigned between machines in the cluster. For example in the event of failure of SOAHOST1 then WLS_SOA1 will need to be migrated to another server. In this case VIP2 (SOAHOST1VHN) will need to be activated on the new target machine. Once set up the node manager will manage registration and removal of the floating IP addresses with the exception of the AdminServer floating IP address. Note that if the BAMHOSTs and SOAHOSTs are the same machine then you can obviously share the hostname and fixed IP addresses, but you still need separate floating IP addresses for the different managed servers. The hostnames don’t have to be the ones given in the EDG, but they must be distinct in the same way as the ETC names are distinct. If the type is a fixed IP then if the addresses are the same you can use the same hostname, for example if you collapse the soahost1, bamhost1 and webhost1 onto a single machine then you could refer to them all as HOST1 and give them the same IP address, however SOAHOST1VHN can never be the same as BAMHOST1VHN because these are floating IP addresses. Notes on DNS IP addresses that are of scope “Cluster” just need to be in the hosts file (/etc/hosts on Linux, C:\Windows\System32\drivers\etc\hosts on Windows) of all the machines in the cluster and the load balancer. IP addresses that are of scope “Internal” need to be available on the internal DNS servers, whilst IP addresses of scope “Public” need to be available on external and internal DNS servers. Shared File System At a minimum the cluster needs shared storage for the domain configuration, XA transaction logs and JMS file stores. It is also possible to place the software itself on a shared server. I strongly recommend that all machines have the same file structure for their SOA installation otherwise you will experience pain! Section 2.3, "Shared Storage and Recommended Directory Structure", of the EDG covers the shared storage recommendations in detail. The following shorthand is used for locations: ORACLE_BASE is the root of the file system used for software and configuration files. MW_HOME is the location used by the installed SOA/BPM Suite installation. This is also used by the web server installation. In my installation it is set to <ORACLE_BASE>/SOA11gPS2. ORACLE_HOME is the location of the Oracle SOA components or the Oracle Web components. This directory is installed under the the MW_HOME but the name is decided by the user at installation, default values are Oracle_SOA1 and Oracle_Web1. In my installation they are set to <MW_HOME>/Oracle_SOA and <MW_HOME>/Oracle _WEB. ORACLE_COMMON_HOME is the location of the common components and is located under the MW_HOME directory. This is always <MW_HOME>/oracle_common. ORACLE_INSTANCE is used by the Oracle HTTP Server and/or Oracle Web Cache. It is recommended to create it under <ORACLE_BASE>/admin. In my installation they are set to <ORACLE_BASE>/admin/Web1, <ORACLE_BASE>/admin/Web2 and <ORACLE_BASE>/admin/WC1. WL_HOME is the WebLogic server home and is always found at <MW_HOME>/wlserver_10.3. Key file locations are shown below. Directory Notes <ORACLE_BASE>/admin/domain_name/aserver/domain_name Shared location for domain. Used to allow admin server to manually fail over between machines. When creating domain_name provide the aserver directory as the location for the domain. In my install this is <ORACLE_BASE>/admin/aserver/soa_domain as I only have one domain on the box. <ORACLE_BASE>/admin/domain_name/aserver/applications Shared location for deployed applications. Needs to be provided when creating the domain. In my install this is <ORACLE_BASE>/admin/aserver/applications as I only have one domain on the box. <ORACLE_BASE>/admin/domain_name/mserver/domain_name Either unique location for each machine or can be shared between machines to simplify task of packing and unpacking domain. This acts as the managed server configuration location. Keeping it separate from Admin server helps to avoid problems with the managed servers messing up the Admin Server. In my install this is <ORACLE_BASE>/admin/mserver/soa_domain as I only have one domain on the box. <ORACLE_BASE>/admin/domain_name/mserver/applications Either unique location for each machine or can be shared between machines. Holds deployed applications. In my install this is <ORACLE_BASE>/admin/mserver/applications as I only have one domain on the box. <ORACLE_BASE>/admin/domain_name/soa_cluster_name Shared directory to hold the following dd – deployment descriptors jms – shared JMS file stores fadapter – shared file adapter co-ordination files tlogs – shared transaction log files In my install this is <ORACLE_BASE>/admin/soa_cluster. <ORACLE_BASE>/admin/instance_name Local folder for web server (OHS) instance. In my install this is <ORACLE_BASE>/admin/web1 and <ORACLE_BASE>/admin/web2. I also have <ORACLE_BASE>/admin/wc1 for the Web Cache I use as a load balancer. <ORACLE_BASE>/product/fmw This can be a shared or local folder for the SOA/BPM Suite software. I used a shared location so I only ran the installer once. In my install this is <ORACLE_BASE>/SOA11gPS2 All the shared files need to be put onto a shared storage media. I am using NFS, but recommendation for production would be a SAN, with mirrored disks for resilience. Collapsing Environments To reduce the hardware requirements it is possible to collapse the BAMHOST, SOAHOST and WEBHOST machines onto a single physical machine. This will require more memory but memory is a lot cheaper than additional machines. For environments that require higher security then stay with a separate WEBHOST tier as per the EDG. Similarly for high volume environments then keep a separate set of machines for BAM and/or Web tier as per the EDG. Notes on Dev Environments In a dev environment it is acceptable to use a a single node (non-RAC) database, but be aware that the config of the data sources is different (no need to use multi-data source in WLS). Typically in a dev environment we will collapse the BAMHOST, SOAHOST and WEBHOST onto a single machine and use a software load balancer. To test a cluster properly we will need at least 2 machines. For my test environment I used Oracle Web Cache as a load balancer. I ran it on one of the SOA Suite machines and it load balanced across the Web Servers on both machines. This was easy for me to set up and I could administer it from a web based console.

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Presentaciones del Customers Day sobre E-Business Suite

- by [email protected]

Ya están disponibles las presentaciones del Customers Day sobre E-Business Suite, celebrado el pasado 10 de marzo de 2010. En ellas se tratan temas como la política de soporte de por vida de Oracle, la Release 12 del software, las Aplicaciones Analíticas Preconstruidas e Hyperion. Presentacion EBS Customers Day 1 Lifetime SupportView more presentations from oracledirect. Presentacion EBS Customers Day 2 Vision R12View more presentations from oracledirect. Presentacion EBS Customers Day 3 Casos de Exito R12View more presentations from oracledirect. Presentacion EBS Customers Day 4 Aplicaciones Analiticas PreconstruidasView more presentations from oracledirect. Presentacion EBS Customers Day 5 HyperionView more presentations from oracledirect.

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Tuxedo Runtime for CICS and Batch Webcast

- by Jason Williamson

There was a recent webcast about the new Tux ART solution that we released last month. Here is the link to hear Hassan talk about that Link to Listen to Webcast Below is the market speak about what the webcast is about and what you will hear. From my own experience, there is certainly an uptick in rehosting discussions and projects with customers all around the world. The notion that mainframes can be rehosted on open system is pretty well accepted. There are still some hold out CxO's who don't believe it, but those guys typically are not really looking to migrate anyway and don't take an honest look at the case studies, history and TPC reports. Maybe in my next blog I'll talk about "myth busters" -- to borrow some presentation details from Mark Rakhmilevich (Tuxedo PM for Rehosting). *********** Mainframe rehosting is a compelling approach for migrating and modernizing mainframe applications and data to lower data center cost and risk while increasing business agility. Oracle Tuxedo 11g with CICS application runtime (ART) capabilities is designed to facilitate the migration of IBM mainframe applications by allowing these to run on open systems in a distributed grid architecture. The brand new Oracle Tuxedo Application Runtime for CICS and Batch 11g can significantly reduce your costs and risks while preserving your investments in applications and data. In this on-demand Webcast, hear from Oracle Senior Vice President, Hasan Rizvi, on how Oracle Tuxedo 11g with CICS application runtime capabilities is changing the way customers think about mainframe migration. You'll learn: * What market forces drive mainframe migration and modernization * What technologies and capabilities are available for migrating mainframe transaction processing and batch applications * How Oracle brings rehosting technologies to a new level of scalability, robustness, and automation

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Sector bancario, un reto de transformación tecnológica

- by Fabian Gradolph

El sector financiero se encuentra en un momento clave. No sólo por la coyuntura económica actual, sino también por cuestiones estructurales y normativas que obligan a las entidades bancarias -normalmente a la cabeza de la innovación tecnológica, por cierto- a seguir dando pasos hacia el futuro, manteniendo la tecnología en el corazón de su estrategia de negocio. Así se ha puesto de manifiesto en el encuentro que se ha celebrado hoy en Madrid: Oracle in Banking, donde expertos de Oracle, clientes de la compañía y analistas han puesto sobre la mesa algunos de los desafíos a los que se enfrenta el sector e ideas para aprovechar al máximo la tecnología en la resolución de estos desafíos. El evento ha sido todo un éxito, con asistencia masiva de clientes y partners. En la imagen que ilustra este artículo pueden verse, por este orden: una panorámica de la sala, Modesto Villajos, Regional Sales Manager de Oracle, quien ejerció de maestro de ceremonias. Leopoldo Boado, Country Manager de Oracle España, quien realizó la introducción, Alex Kwiatkowski, de IDC, quien expuso los prinicipales desafíos a los que se enfrenta la banca, y Máximo Díez, Senior Director Financial Services de Oracle, que planteó las diferentes estrategias de transformación que pueden emprender los bancos. El evento se completó con intervenciones de clientes de Oracle (Banco Espírito Santo -BES- de Portugal; y BBVA, de España), y presentaciones y demostraciones técnicas. De particular interés fue la intervención de Alex Kwiatkowski. De acuerdo con su punto de vista hay cuatro áreas esenciales a las que se enfrenta el sector. La primera de ellas es el marco regulatorio. El sector financiero está sometido a una constante presión normativa (probablemente acrecentada en estos tiempos de incertidumbre), no sólo a nivel nacional, sino también a nivel europeo y global. El cumplimiento exquisito de todas estas normas es esencial para el buen funcionamiento del sistema. La segunda área crítica es la necesidad de ofrecer una experiencia de usuario multicanal satisfactoria, de forma que se potencie la retención de clientes. A veces es difícil darnos cuenta, pero hoy en día nuestras interacciones con el banco han alcanzado una gran diversidad de canales (sucursal, ATM, Internet, banca telefónica, banca móvil...). Esto supone un permanente desafío tecnológico y de procesos para las entidades financieras. El tercer elemento crítico es el del incremento de la eficiencia de las operaciones, manteniendo los costes bajo control o incluso reduciéndolos aún más. Por último, las entidades bancarias tienen ante sí el reto de encontrar nuevas fuentes de ingresos, de forma que el foco deje de estar únicamente en la reducción de costes y la minimización de riesgos. Lo cierto es que en la actualidad, la atención principal se centra en estos dos puntos, pero como mencionó Alex Kwiatkowski "los CIO`s de los bancos se van a plantar en la mesa del CEO con la necesidad de realizar renovaciones completas de los sistemas de core banking y la necesidad de invertir en el desarrollo de nuevos canales". Máximo Díez también enfatizó esta necesidad en su presentación. Los bancos tienen la obligación de econtrar nuevas fórmulas para impulsar el crecimiento, pero la implementación de estrategias en este sentido presenta fuertes desafíos a causa de las limitaciones de los sistemas IT existentes. No hay duda de que se presenta un futuro muy interesante en el ámbito tecnológico para el sector financiero. Lo que Oracle puede hacer y ofrece a las entidades financieras puede encontrarse en este enlace: Financial Services.

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