Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences
- by Charles Knapp
Eighty nine percent of consumers quit a brand after one bad experience. With the high cost of acquiring new customers, what can brand leaders do? At the Loyalty World Conference this week in London, global business leaders such as the co-founder of Ben & Jerry’s shared the latest in how to retain customers and boost advocacy.
Melissa Boxer and…