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  • Customizing Flowcharts in Oracle Tutor

    - by [email protected]
    Today we're going to look at how you can customize the flowcharts within Oracle Tutor procedures, and how you can share those changes with other authors within your company. Here is an image of a flowchart within a Tutor procedure with the default size and color scheme. You may want to change the size of your flowcharts as your end-users might have larger screens or need larger fonts. To change the size and number of columns, navigate to Tutor Author Author Options Flowcharts. The default is to have 4 columns appear in each flowchart, but, if I change it to six, my end-users will see a denser flowchart. This might be too dense for my end-users, so I will change it to 5 columns, and I will also deselect the option to have separate task boxes. Now let's look at how to customize the colors. Within the Flowchart options dialog, there is a button labeled "Colors." This brings up a dialog box of every object on a Tutor flowchart, and I can modify the color of each object, as well as the text within the object. If I click on the background, the "page" object appears in the Item field, and now I can customize the color and the title text by selecting Select Fill Color and/or Select Text Color. A dialog box with color choices appears. If I select Define Custom Colors, I can make my selections even more precise. Each time I change the color of an object, it appears in the selection screen. When the flowchart customization is finished, I can save my changes by naming the scheme. Although the color scheme I have chosen is rather silly looking, perhaps I want others to give me their feedback and make changes as they wish. I can share the color scheme with them by copying the FCP.INI file in the Tutor\Author directory into the same directory on their systems. If the other users have color schemes that they do not want to lose, they can copy the relevant lines from the FCP.INI file into their file. If I flowchart my document with the new scheme, I can see how it looks within the document. Sometimes just one or two changes to the default scheme are enough to customize the flowchart to your company's color palette. I have seen customers who have only changed the Start object to green and the End object to red, and I've seen another customer who changed every object to some variant of black and orange. Experiment! And let us know how you have customized your flowcharts. Mary R. Keane Senior Development Director, Oracle Tutor

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  • Ubuntu boots to terminal on start up

    - by Jules
    For a long time I've been unable to get updates due to a "repositories not found" error. Yesterday someone fixed this for me but after installing 94 days worth of updates my system wanted to restart. It looks like it is booting normally but then it opens a terminal and asks for my login and password. I had tried Ctrl+ Alt +F7 and startx to no avail. Here is everything that appears on screen when I turn the computer on. Ubuntu 10.04.4 LTS box-o-doom tty1 box-o-doom login:julian password: last login: Sun Jul 8 10:28:02 BST tty1 Linux box-o-doom 2.6.32-41-generic-pae #91-Ubuntu SMP Wed Jun 13 12:00:09 UTC 20 12 i686 GNU/Linux Ubuntu 10.04.4 LTS Welcome to Ubuntu! *Documentation: http://help.ubuntu.com julian@box-o-doom:~$_ i then tried dmesg which produced hundreds of lines all very similar to the first line reproduced here [ 9.453119] type=1505 audit1341742405.022:10): operation="profile_replace" pid=743 name="/usr/lib/connman/scripts/dhclient-script" follwed by this at the end [ 9.475880] alloc irq_desc for 27 on node-1 [ 9.475883] alloc kstat_irqs on node-1 [ 9.475890]forcedeth 0000:00:07.0: irq27 for MSI/MSI-X [ 9.760031] hda_code:ALC662 rev1: BIOS auto-probing. [ 10.048095] input:HDA Digital PCBeep as /devices/pci 0000:00:05.o/inp ut/input6 [ 10.862278] ppdev: user-space parallel port driver [ 20.268018] eth0: no IPv6 routers present julian@box-o-doom:~$_ results of startx lots of text scrolls off the screen and i have no way of reading it. but everything i can see is reproduced below current version of pixman: 0.16.4 Before reporting problems, check http://wiki.x.org to make sure that you have the latest version Markers: (--) probed, (**) from config file, (==) defult setting, (++) from command line, (!!) notice, (II) informational. (WW) Warning, (EE) error, (NI) not implemented, (??) unknown. (==) log file: "/var/log/Xorg.0.log", Time: SUn Jul 8 12:02:23 2012 (==) using config file: "/etc/X11/xorg.conf" (==)using config directory: "/usr/lib/X11/xorg.conf.d" FATAL: Module nvidia not found. (EE) NVIDIA: Failed to load the NVIDIA kernal module please check your (EE) NVIDIA: systems kernal log for aditional error messages. (EE) Failed to load module "nvidia" (module specific error, 0) (EE) No drivers available. Fatal server error: no screens found please consult the X.org foundation support at http://wiki.x.org for help please also check the log files at "/var/log/X.org.0.log" for aditional informati on ddxSigGiveUp: Closing log giving up xinit: No such file or directory (errno 2): unable to connect to X server xinit: No suck process (errno 3): server error julian@box-o-doom:~$_

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  • Create USB installer from the command line?

    - by j-g-faustus
    I'm trying to create a bootable USB image to install Ubuntu on a new computer. I have done this before following the "create USB drive" instructions for Ubuntu desktop, but I don't have an Ubuntu desktop available. How can I do the same using only the command line? Things I've tried: Create bootable USB on Mac OS X following the ubuntu.com "create USB drive" instructions for Mac: Doesn't boot. usb-creator: According to apt-cache search usb-creator and Wikipedia usb-creator only exists as a graphical tool. "Create manually" instructions at help.ubuntu.com: None of the files and directories described (e.g. casper, filesystem.manifest, menu.lst) exist in the ISO image, and I don't know what has replaced them. unetbootin scripting: Requires X server (graphics support) to run, even when fully scripted. (The command sudo unetbootin lang=en method=diskimage isofile=~/ubuntu-10.10-server-amd64.iso installtype=USB targetdrive=/dev/sdg1 autoinstall=yes gives an error message unetbootin: cannot connect to X server.) Update Also tried GRUB fiddling: Merging information from pendrivelinux.com a related question on the Linux Stackexchange and a grub configuration example I was able to get halfway there - it booted from USB, displayed the grub menu and started the installation, but installation did not complete. For reference, this is the closest I got: sudo su # mount USB pen mount /dev/sd[X]1 /media/usb # install GRUB grub-install --force --no-floppy --root-directory=/media/usb /dev/sd[X] # copy ISO image to USB cp ~/ubuntu-10.10-server-amd64.iso /media/usb # mount ISO image, copy existing grub.cfg mount ~/ubuntu-10.10-server-amd64.iso /media/iso/ -o loop cp /media/iso/boot/grub/grub.cfg /media/usb/boot/grub/ I then edited /media/usb/boot/grub.cfg to add an .iso loopback, example grub entry: menuentry "Install Ubuntu Server" { set gfxpayload=keep loopback loop /ubuntu-10.10-server-amd64.iso linux (loop)/install/vmlinuz file=(loop)/preseed/ubuntu-server.seed iso-scan/filename=/ubuntu-10.10-server-amd64.iso quiet -- initrd (loop)/install/initrd.gz } When booting from USB, this would give me the Grub boot menu and start the installer, but the installer gave up after a couple of screens complaining that it couldn't find the CD-ROM drive. (Naturally, as the box I'm installing on doesn't have an optical drive.) I resolved this particular issue by giving up and doing the "create USB drive" routine using the Ubuntu Live desktop CD (on a computer that does have an optical drive), then the USB install works. But I expect that there is some way to do this from the command line of an Ubuntu system without X server and without an optical drive, so the question still stands. Does anyone know how?

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  • Configurable Objects - Introduction

    - by Anthony Shorten
    One of the interesting facilities in the framework is Configurable Object functionality (it is also known as Task Optimization and also known as Cool Tools). The idea is that any implementation can create their own views of the base product objects and services and implement functionality against those new views. For example, in Oracle Utilities Customer Care and Billing, there is a Person object. That object is used to store and manage information about individuals as well as companies. In the base product you would use the Person Maintenance screen and fill in some of the screen when you wanted to register or maintain and individual as well and fill out other parts of the screen when you wanted to register or maintain a company. This can be somewhat confusing to some customers. Using Configurable Objects this can be simplified. A business object can be created that is a view of the any object. For example, you could create a Human business object which would cover the aspects of the Person object pertaining to an individual and a Company business object to cover the aspects unique to a company. Even the tag names (i.e. Field Names) in the object can be changed to be more what the implementation is familiar with. The object can also restructure the object. For example, a common identifier for an individual in the USA is the Social Security number, this value is a Person Identifier (as this varies in each country). In the new Human object you can remap the Person Identifier as a Social Security number. To define a Business Object you use a schema editor built into the browser user interface and use a mapping language to setup the business objects. An example of the language is shown below in an extract of the schema for the Human business object. As you can see there are mapping as well as formatting and other tags. This information can be built manually or using a wizard which generates the base structure for you to alter. This is all stored as meta data when saved. Once a Business object is built it can be used as basis for code, other business objects (we support inheritance), called by a screen (called a UI Map) or even as a Web Service. This is just a start with Configurable Objects as you can also create views of base services called Business Services, Service Scripts used for non-object or complex object processing (as well as other things), UI Maps used for screens and Data Areas to reuse definitions across multiple objects. Configurable Objects are powerful and I only really touched on them here. Over the next few months I hope to add lots more entries about them.

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  • Win7 is not a tablet OS, no matter what the boys in Redmond think.

    - by John Conwell
    Despite what execs at Microsoft think, Windows 7 is NOT a tablet OS.  Just because you can install some software (or OS) on a device, doesn't mean that device is meant to run that software.  This seems to be the step that the non-engineer execs at Microsoft have seem to not understood.  In order to seamlessly work with a device, the software needs to be designed with that device in mind.  That has been the problem with the Windows PDA platform, the Windows Mobil platform, and now with trying to force fit Windows 7 on a tablet.  Its just not designed for that style of interaction.   Windows is designed to be interacted with via a mouse and keyboard.  In fact, it is brilliant at that.  But, It is NOT designed to be interacted with by your fingers.  And that is why the Windows tablet failed 10 years ago, and why it will fail today.  Its not the hardware's fault like Microsoft claimed 10 years ago.  Its the User Interaction design that failed. And this is why the iPhone and Android OS's work wonderfully on a tablet.  The user interaction was designed for small screens, navigated by big fat fingers.  I love these OS's and how I interact with them.  And when I play with a touch screen Windows 7 device, I am feel like I'm playing with a brittle wana-be.  And its not the hardware's fault.  The touchscreen is very responsive.  I actually like the hardware.  But the OS and the software are just not designed to be interacted with, with my big fat fingers.  In order to be successful, Microsoft needs to start from scratch, and build a platform AND SOFTWARE specifically for use by fingers.  Thats why everyone was so excited when they though Microsoft was going to release the Courier tablet.  Because it looked like a totally different platform.  Something that might actually work.  But Windows 7...I hate to burst your bubble, but you are not a touch platform.

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  • Getting up and started with the Windows Phone Developer Tools 7.1 Beta 2

    - by mbcrump
    Windows Phone Developer Tools 7.1 Beta 2 was released on 6/29/2011. Are you ready for it? If not then let my guide help you get your system prepared and go through a few new features. Download links: Web Installer of Windows Phone 7.1 Beta 2 SDK ISO Image of Windows Phone 7.1 Beta 2 SDK - (723 MB) To get started you are going to need to remove the previous version of your Windows Phone Developer Tools 7.1 Beta 1.   This kicks off the process of uninstalling the Beta.   Once it is uninstalled then you are going to want to grab the bits from: http://www.microsoft.com/download/en/details.aspx?id=26648. The only thing your interested in here is the vm_web2.exe.   Make sure before you start that Zune is not running or you will get this error message like this one and have to restart from scratch. Now just go through your normal Install Screens. It should be installed and ready to go: A couple of things to note: 1) When creating a new phone application you now have several new templates to choose from as shown below. I welcome this addition because I’m a firm believer that we need more templates in order to get more people started. 2) Once you select an application template you can now pick which version of the Windows Phone platform that you wish to target: 3) If you created a WP7 7.1 Beta 1 project that it will still work properly in WP7 7.1 Beta 2. 4) You now have access to the search app icon. Once pressed then you will see something like this: 5) Under Settings –> Applications. You now have background tasks. 6) You will notice that the Web Browser looks a little different with the URL now located at the bottom of the screen and completely removing the “add”, “favorites” and “tabs” icon. Those icons are now moved to the menu bar.   That is it for my “Getting up and going with the Windows Phone Developer Tools 7.1 Beta 2”. I hope you enjoyed it and please feel free to subscribe to my feed or follow me on Twitter.   Subscribe to my feed

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  • Getting Started with Kinect for Windows.

    - by Vishal
    Hello folks,      Recently I got involved in a project for building a demo application for one of our customers with Kinect for Windows. Yes, something similar what Tom Cruise did in the movie Minority Report. Waving arms, moving stuff around, swipes, speech recognition, manipulating computer screens without even touching it. Pretty cool!!! The idea in the movie showed us how technology would be after 50 years from that day.   Minority Report Movie clip.           Well, that 50 years of time frame got squeezed and recently on Feb 1st 2012, Microsoft released the official Kinect for Windows SDK. That’s just 10 years from the movie release. Although, the product is in it early stages but with developer creativity and continuously improving hardware, those features shown in the movie are not very far away from becoming a reality. Soon after releasing the SDK, Microsoft again announced in March the release of its new Kinect for Windows SDK version 1.5 which is coming out in sometime May. More history about Kinect. Anyways, so for a newbie with Kinect, where would you start. Here is what I would suggest you can do. Watch the Kinect for Windows Quick start Series by Den Fernandez. Download the Kinect for Windows SDK and start playing around with the demos in it. It also comes with some basic Kinect documentation. Coding4Fun Kinect Projects | Lot many more videos and open sources projects information. Kinect for Windows Session at Techdays NL demo by Jesus Rodriguez. Book: Beginning Kinect Programming with the Microsoft Kinect SDK.  | I did go through few of the chapters in this book and based on that, it does talk deeply about core Kinect concepts but in very easy to understand way. I would definitely suggest this book for any Kinect developers. I liked the way it explained the Gestures recognition in Chapter 6. Buy your Kinect device from either Amazon or NewEgg. You will get it cheaper then buying it from Microsoft Store. Personally, I love Newegg.com as I never had any order related or shipping issues with them. I always hate developing UI application but well, you would need to get your hands dirty with WPF too in order to work with Kinect. So get started with WPF concepts too. I will keep adding stuff to the list once I come across them but so far the above list would definitely get you started building your first Kinect apps. Till then Happy Kinecting…!!!!! Thanks, Vishal Mody

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  • State / Screen management in Entity Component Systems

    - by David Lively
    My entity/component system is happily humming along and, despite some performance concerns I initially had, everything is working fine. However, I've realized that I missed a crucial point when starting this thing: how do you handle different screens? At the moment, I have a GameManager class which owns a component manager and entity manager. When I create an entity, the entity manager assigns it an ID and makes sure it's tracked. When I modify the components that are assigned to an entity. an UpdateEntity method is called, which alerts each of the systems that they may need to add or remove the entity from their respective entity lists. A problem with this is that the collection of entities operated on by each system is determined solely by the individual Systems, typically based on a "required component" filter. (An entity has to have a Renderable component to be rendered, for instance.) In this situation, I can't just keep collections of entities per screen and only Update/Draw those collections. They'd have to either be added and removed depending on their applicability to the current screen, which would cause their associated components to be removed, or enable/disable entities in a group per screen to hide what's not supposed to be visible. These approaches seem like really, really crappy kludges. What's a good way to handle this? A pretty straightforward way that comes to mind is to create a separate GameManager (which in my implementation owns all of the systems, entities, etc.) per screen, which means that everything outside of the device context would be duplicated. That's bothersome because some things are always visible, or I might want to continue to display the game under a translucent menu window. Another option would be to add a "layer" key to the GameManager class, which could be checked against a displayable layer stack held by the game manager. *System.Draw() would be called for each active layer, in the required order as determined by the stack. When the systems request an iterator for their respective entity collections, it would be pre-filtered to a (cached) set of those entities that participate in the active layer. Those collections could be updated from the same UpdateEntity event that's already used to maintain each system's entity collections. Still, kinda feels like a hack. If I've coded myself into a corner, feel free to throw tomatoes as long as they're labeled with a helpful suggestion. Hooray for learning curves.

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  • How do you manage extensibility in your multi-tenant systems?

    - by Brian MacKay
    I've got a few big web based multi-tenant products now, and very soon I can see that there will be a lot of customizations that are tenant specific. An extra field here or there, maybe an extra page or some extra logic in the middle of a workflow - that sort of thing. Some of these customizations can be rolled into the core product, and that's great. Some of them are highly specific and would get in everyone else's way. I have a few ideas in mind for managing this, but none of them seem to scale well. The obvious solution is to introduce a ton of client-level settings, allowing various 'features' to be enabled on per-client basis. The downside with that, of course, is massive complexity and clutter. You could introduce a truly huge number of settings, and over time various types of logic (presentation, business) could get way out of hand. Then there's the problem of client-specific fields, which begs for something cleaner than just adding a bunch of nullable fields to the existing tables. So what are people doing to manage this? Force.com seems to be the master of extensibility; obviously they've created a platform from the ground up that is super extensible. You can add on to almost anything with their web-based UI. FogBugz did something similiar where they created a robust plugin model that, come to think of it, might have actually been inspired by Force. I know they spent a lot of time and money on it and if I'm not mistaken the intention was to actually use it internally for future product development. Sounds like the kind of thing I could be tempted to build but probably shouldn't. :) Is a massive investment in pluggable architecture the only way to go? How are you managing these problems, and what kind of results are you seeing? EDIT: It does look as though FogBugz handled the problem by building a fairly robust platform and then using that to put together their screens. To extend it you create a DLL containing classes that implement interfaces like ISearchScreenGridColumn, and that becomes a module. I'm sure it was tremendously expensive to build considering that they have a large of devs and they worked on it for months, plus their surface area is perhaps 5% of the size of my application. Right now I am seriously wondering if Force.com is the right way to handle this. And I am a hard core ASP.Net guy, so this is a strange position to find myself in.

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  • mongoDB Management Studio

    - by Liam McLennan
    This weekend I have been in Sydney at the MS Web Camp, learning about web application development. At the end of the first day we came up with application ideas and pitched them. My idea was to build a web management application for mongoDB. mongoDB I pitched my idea, put down the microphone, and then someone asked, “what’s mongo?”. Good question. MongoDB is a document database that stores JSON style documents. This is a JSON document for a tweet from twitter: db.tweets.find()[0] { "_id" : ObjectId("4bfe4946cfbfb01420000001"), "created_at" : "Thu, 27 May 2010 10:25:46 +0000", "profile_image_url" : "http://a3.twimg.com/profile_images/600304197/Snapshot_2009-07-26_13-12-43_normal.jpg", "from_user" : "drearyclocks", "text" : "Does anyone know who has better coverage, Optus or Vodafone? Telstra is still too expensive.", "to_user_id" : null, "metadata" : { "result_type" : "recent" }, "id" : { "floatApprox" : 14825648892 }, "geo" : null, "from_user_id" : 6825770, "search_term" : "telstra", "iso_language_code" : "en", "source" : "&lt;a href=&quot;http://www.tweetdeck.com&quot; rel=&quot;nofollow&quot;&gt;TweetDeck&lt;/a&gt;" } A mongodb server can have many databases, each database has many collections (instead of tables) and a collection has many documents (instead of rows). Development Day 2 of the Sydney MS Web Camp was allocated to building our applications. First thing in the morning I identified the stories that I wanted to implement: Scenario: View databases Scenario: View Collections in a database Scenario: View Documents in a Collection Scenario: Delete a Collection Scenario: Delete a Database Scenario: Delete Documents Over the course of the day the team (3.5 developers) implemented all of the planned stories (except ‘delete a database’) and also implemented the following: Scenario: Create Database Scenario: Create Collection Lessons Learned I’m new to MongoDB and in the past I have only accessed it from Ruby (for my hare-brained scheme). When it came to implementing our MongoDB management studio we discovered that their is no official MongoDB driver for .NET. We chose to use NoRM, honestly just because it was the only one I had heard of. NoRM was a challenge. I think it is a fine library but it is focused on mapping strongly typed objects to MongoDB. For our application we had no prior knowledge of the types that would be in the MongoDB database so NoRM was probably a poor choice. Here are some screens (click to enlarge):

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  • How do I prevent having to log in on 3 separate prompts every time I start my machine?

    - by JC
    Ubuntu 11.04 Natty Narwhal, Ubuntu Classic desktop Each time I start my machine, I have to log in 3 times. I spent a week in IRCFreenode#ubuntu and got nothing but condescension. I've searched on the official Ubuntu fora for similar problems, tried every recommendation, and still get 3 login screens. As a workaround, I have reset login such that I get a login screen at startup, which I'd prefer not to get since this machine is accessible by no one but me, physically. I have gone into System Preferences Passwords and Encryption Keys, set first 'Passwords: default' to 'Default' and unlocked it, and unlocked the 'Passwords: login' key, too. Next, since that changed nothing, I set 'Passwords: login' to 'Default', and checked to make sure it was still unlocked. Again, no change, still get 3 login prompts at startup. I've checked twice to insure that I am the owner of the files; I am. At the suggestion of several people in #ubuntu, I've deleted first one, then the other password key in 'Passwords and Encryption Keys'. Still get 3 login prompts. I changed from the Unity desktop to Ubuntu Classic. While that didn't fix the above problem, it is a much more elegant desktop than Unity, and I'll keep it. From what I've read, this seems to be a Seahorse issue, but beyond that, no one seems to have a solution that works. I'm lost. This shouldn't be this difficult or annoying. I'm trying to help our local Old Time music collective get their machines switched over to Ubuntu in order to save them some money which they can use to promote their DRM-free music. But from what I've seen of Ubuntu so far on my own machine, I can't really recommend that they make this switch. I hope to be proved wrong on that point. But as it stands, if I was out of town or out of country and they ran into a problem, they'd have no way of fixing it as they're all less experienced than even I am. I'm not trying to cast aspersions on Ubuntu or Linux, but it seems pretty clear that KNOWLEDGEABLE, HELPFUL support for Ubuntu is lacking barring any desire on the problem-experiencing-user's part to avoid condescension. Having worked with, and run, several non-profits over the past 20 years, I know that getting volunteers to act professionally can be like herding cats. But an organization's reputation can be denigrated by sarcastic behaviors on the part of those who serve, effectively, as its public face. Thank you all for your help and support. Now...does anyone have a solution to my problem?

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  • 12.04 boots fine, with graphical splash screen, but then Monitor "out of range"

    - by Jim Bednar
    I see dozens of posts from people whose monitors are saying "out of range" under Ubuntu; seems like there are some serious problems in Ubuntu with autodetection of monitor capabilities. :-( But none of the many, many suggestions I found have solved my problem, and right now I can't use anything graphical on this machine! History: I installed Ubuntu 12.04 on my HP Proliant Microserver N40L, which worked reasonably at the default resolution across several reboots. At some point I noticed that the proprietary video driver was not in use, and tried to install one to get better window-drawing speeds, but it failed with some sort of error, and I gave up on that. A few weeks later when I next rebooted, it showed the usual BIOS screen and various boot loading screens (including GRUB), and then the usual purple Ubuntu splash screen with the dots showing that things were loading, but when it finished booting the monitor went black and eventually showed "Out of range" (with no other information). Given that there were several weeks between reboots (it's a server, after all), I've no idea if it was some system update, trying to install the proprietary drivers, or something else that caused the problem. Anyway, the system has booted fine, as I can do Ctrl-Alt-F1 to get a text prompt and can log in there. But Ctrl-Alt-F7 goes back to the out of range error. Some posters said to try Ctrl-Alt-- (minus) to cycle through resolutions until one works, but that didn't have any visible effect. Many, many others said it was a grub problem, which seems unlikely given that grub's screen looks fine, but I tried editing /etc/default/grub to set a particular resolution (trying many of them) and running update-grub, with no apparent effect. Rebooting into failsafe mode works the same as regular mode. Replacing xorg.conf with xorg.conf.failsafe works the same too. I'm at my wits' end! Isn't there anything I can do to convince Ubuntu to choose a mode that the monitor supports? E.g. the one that it is using for the splash screen? I don't need great resolution on this machine, just anything that works!!!!! Help!!!!!! Please!!!!

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • Retail in New York - a walk down 5th Avenue

    - by sarah.taylor(at)oracle.com
    It's the week of the NRF Big Show and all eyes in the retail industry are on New York. The Big Apple is famous for Big Retail -with a proliferation of incredibly iconic stores. The environment is exciting and familiar even to people visiting this small island for the first time. Most of us have travelled down Fifth Avenue watching movies and TV even if we have never set foot on American soil. I find it one of the most exciting retail cities in the world and I am thrilled this year to be here with so many of Oracle's International retail customers who are joining us for the Retail Exchange. The Oracle program brings retailers from all over the planet together to share ideas and be inspired by New York retail and the NRF event. The show celebrates its 100th year in 2011 and New York itself has been recognized globally as the capital of innovative retail for just as long.  Fifth Avenue is where many global brands have placed their flagship stores, and businesses are in constant competition to set themselves apart from their competitors - both in the store and from the street.  These flag ship retail destinations present what today's customers are finding most exciting and delightful about retail. For the tourist market, they may only visit these stores once, but the impression that a trip to a flagship store leaves with a customer can last a lifetime.  One of the stores that is currently turning heads on Fifth Avenue is Hollister, sister brand to Abercrombie and Fitch, which has filled its shop front with a massive live video (and audio) feed of surfers on the beach in California.  To complete the effect, they also have troughs of water in front of the video screens to bring the sea to the street.  And this isn't the only kind of surfing that retailers are considering today and multi-channel retail is a hot topic that all of the retailers joining the Retail Exchange are considering.   The rest of the world looks to the brands along Fifth Avenue for inspiration - how they take advantage of new opportunities, how they set themselves apart from their competitors and how they keep their products fresh and desirable. With these inspiring pioneers in New York, it's little wonder that NRF's Big Show is so popular, and that New York is viewed as one of the retail capitals of the world. It is a pleasure to be here with so many of the world's greatest international retailers.

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  • What is the difference between development and R&D?

    - by MainMa
    I was asked by a colleague to explain clearly the difference between ordinary development and research and development (R&D) and was unable to do it. After reading Wikipedia, I still don't have the precise answer. According to Wikipedia (slightly modified): There are two primary models: In one model, the primary function is to develop new products; in the other model, the primary function is to discover and create new knowledge about scientific and technological topics for the purpose of uncovering and enabling development of valuable new products, processes, and services. The first model is confusing. Does it mean that development (not R&D) consists exclusively in adding new features to a product, solving bugs and doing maintenance? What if something which was previously developed as a new feature becomes a separate product? The second model is less confusing, but still, how to qualify whether something is new knowledge or existent knowledge which is just rediscovered? Later, Wikipedia adds that ordinary development is different from R&D because of its: nearly immediate profit or immediate improvement. It's still not clear enough. How to qualify "nearly immediate profit"? What if a task has an immediate profit but requires heavy research? Or if it is basic but has uncertain profit, like the enforcement of a common style over the codebase? For example, does it belong to development or R&D to: Develop an engine which abstracts the access to the database, simplifying and shortening enormously the code of other applications (existent or ones which will be written in future) which should access to the database? Establish a new service-oriented architecture for the entire organization of company resources, in order to move from a bunch of separate and autonomous applications to a set of well-organized, interconnected web services, like what is used by Amazon? Design a new communication protocol to allow faster replication of data between two data centers of the company? Conceive a new type of software testing while working on a specific product, knowing that this type of testing will improve/simplify the testing process? Prove that Functional programming is more appropriate than OOP for a specific application, based on evidence, logic and previous experience? Enhance the existent application by adding gestures on tactile screens, after doing studies and testing that shows that those gestures improve the productivity of the users by a ratio of at least 1.4 for a precise set of tasks? Find a way to strongly enhance the Power usage effectiveness (PUE) of a data center? Create a Domain-Specific Language (DSL)? In short, how could I determine whether I'm doing R&D while working on something?

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  • Unable to boot ubuntu 11.10 from external usb drive

    - by user45006
    I'm new to Ubuntu (and actually all things Linux) as of this morning, so please excuse any stupid mistakes I may be making. I recently bought an external hard drive for my newly built PC (that is running windows 7 if it matters). I would like to install Ubuntu onto the external drive and boot from there. I downloaded Ubuntu 11.10 and made a bootable cd, unplugged my internal HDDs, plugged in the external drive, installed Ubuntu 11.10 on the external drive via the installer, and replugged in my internal HDDs. Then I set my bios boot order to: Boot from USB-HDD - Boot from Hard Disk - Boot from CD/DVD. Now when I restart I get the message "Starting Operating System..." (or something like that, I forget exactly what it says) that lingers on the screen for a moment and then windows starts. Any idea what the problem may be? ~Relevant info~ BIOS version: Award Software International, Inc. F2, 2/22/2011 Ubuntu Version: 11.10 External Hard Drive: Western Digital My Passport Essential 500GB Portable Hard Drive (Black) ~Things I've already tried~ 1) Unplug internal HDDs so that only external drive was plugged in via usb. Same thing happened only obviously my BIOS could not detect any hard drives besides the external one. When booting received error "Could not detect operating system" 2) Formatted external hard drive and re installed. It didn't make a difference, however interestingly when I booted from cd the ubuntu installer said it detected ubuntu 11.10 on the external hard drive. 3) Within BIOS I've messed around with every boot order combo I could think of both in the "Hard Disk boot order" screen and the "Boot order" screen. I'm a little confused of why there are two screens for this. 4) Held F12 during startup which opens (what I think is) the one time boot screen and it gave me the options "Hard Drive", "cd/dvd", "USB-FDD", "USB-cdrom", "USB-HDD", and "USB-something else I can't remember what it was". I tried all of them, but the same thing as before happened each time. ~References~ I noticed several people on askubuntu have tried to do something similar if not the exact same. In fact, I even found a post that pretty much outlines step by step exactly what I did... only their's worked. /jealous. Linky: Install Ubuntu or Kubuntu on a External USB Drive I'm willing to try a different version of ubuntu - it's not like my heart is set on 11.10, but it's a pain to open my case and unplug my internal hard drives so I'd prefer not to do this unless someone is reasonably confident it'll work. Thank you for all of your help in advance! I'm really looking forward to exploring Ubuntu!

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  • Editing /.config/dconf/user

    - by user86322
    I am having a problem with Gnome3 (actually, I have it set to fallback mode, or Gnome 2). I have two displays and I need an X screen (I used nvidia-xconfig and nvidia-settings to do this) for each screen. However, every time I either restart X or log in, Gnome seems to be adding the objects values under /gnome/gnome-panel/layouts (ex. first time I set the two separate X screens I had clock, then log out/in, there was clock and clock1 under objects, and then log out/in there were three, clock, clock1, clock2,.......log out/in, ............30 times....clock, clock1, clock2, ......clock 42.....!! The same thing goes for top-panels, menu-bars, etc.) After a while, I found out I could remove all those using the dconf-editor, going to /gnome/gnome-panel/layouts, removing all the repetitions under fields objects-id-list and top-id-list and leaving one value of each object. This is not a solution but at least allow me to keep using Linux without so much problem. However, the problem persists every time I restart X or log in. I now finally learned about "dconf" and where the user profile settings are located (~/.config/dconf/user) and one can use "dconf" to see the keys. In my case, I need to change/remove many keys (all those clocksX, workspace-X, menu-bar-X, etc., where goes from 1 to 42 and still counting) so it's really tedious and boring to be changing one by one using "dconf write". So I found "dconf dump", which actually allow me to dump everything into a .txt file and edit the file really quick (i.e, "dconf dump / >> dump_user.txt"). The problems? Two of them: How do I "load" back "dump_user.txt" I edited into the user profile? (I read somewhere there was a "dconf reload" but reload doesn't exist as a command under "dconf") How do I stop Gnome from keep adding more objects to my desktop environment every time I log in/restart X? NOTE: The problem doesn't occur when I set the displays to use TwinView feature (i.e., the desktop is extended/shared by both displays). However, for my case I need two separate X's. Any help/suggestion would be greatly appreciated. Thanks

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  • Java Embedded Releases

    - by Tori Wieldt
    Oracle today announced a new product in its Java Platform, Micro Edition (Java ME) product portfolio, Oracle Java ME Embedded 3.2, a complete client Java runtime Optimized for resource-constrained, connected, embedded systems.  Also, Oracle is releasing Oracle Java Wireless Client 3.2, Oracle Java ME Software Development Kit (SDK) 3.2. Oracle also announced Oracle Java Embedded Suite 7.0 for larger embedded devices, providing a middleware stack for embedded systems. Small is the new big! Introducing Oracle Java ME Embedded 3.2  Oracle Java ME Embedded 3.2 is designed and optimized to meet the unique requirements of small embedded, low power devices such as micro-controllers and other resource-constrained hardware without screens or user interfaces. These include: On-the-fly application downloads and updates Remote operation, often in challenging environments Ability to add new capabilities without impacting the existing functions Support for hardware with as little as 130 kB RAM and 350 kB ROM Oracle Java Wireless Client 3.2 Oracle Java Wireless Client 3.2 is built around an optimized Java ME implementation that delivers a feature-rich application environment for mass-market mobile devices. This new release: Leverages standard JSRs, Oracle optimizations/APIs and a flexible porting layer for device specific customizations, which are tuned to device/chipset requirements Supports advanced tooling functions, such as memory and network monitoring and on-device tooling Offers new support for dual SIM functionality, which is highly useful for mass-market devices supported by multiple carriers with multiple phone connections Oracle Java ME SDK 3.2 Oracle Java ME SDK 3.2 provides a complete development environment for both Oracle Java ME Embedded 3.2 and Oracle Java Wireless Client 3.2. Available for download from OTN, The latest version includes: Small embedded device support In-field and remote administration and debugging Java ME SDK plug-ins for Eclipse and the NetBeans Integrated Development Environment (IDE), enabling more application development environments for Java ME developers. A new device skin creator that developers can use to generate their custom device skins for testing their applications. Oracle Embedded Suite 7.0 The Oracle Java Embedded Suite is a new packaged solution from Oracle (including Java DB, GlassFish for Embedded Suite, Jersey Web Services Framework, and Oracle Java SE Embedded 7 platform), created to provide value added services for collecting, managing, and transmitting data to and from other embedded devices.The Oracle Java Embedded Suite is a complete device-to-data center solution subset for embedded systems.  See Java Me and Java Embedded in Action Java ME and Java Embedded technologies will be showcased for developers at JavaOne 2012 in over 60 conference sessions and BOFs, as well as in the JavaOne Exhibition Hall. For business decision makers, the new event Java Embedded @ JavaOne you learn more about Java Embedded technologies and solutions.

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  • 50 Billion Served: Java Embedded on Devices

    - by Tori Wieldt
    It doesn't matter if it is 50 billion or 24 billion, just suffice it to stay that there will be MANY connected devices in the year 2020. With just 24 billion devices, they will outnumber humans six to one! So as a developer, you don't want to ignore this opportunity. What if you could use your Java skills and deploy an app to a fraction of these devices (don't be greedy, how about just, say, 118,000 of them)? Fareed Suliman, Java ME Product Manager had lots of good news for Java Developers in his presentation Modernizing the Explosion of Advanced Microcontrollers with Embedded Java at ARM TechCon in Santa Clara, CA last week. "A radical architecture shift is underway in this space, from proprietary to standards-based," he explained.  He pointed out several advantages to using Embedded Java for devices: Java is a proven and open standard. Java provides connectivity, encryption, location, and web services APIs. You don't have to focus on and keep reinventing the plumbing below the JVM. Abstracting the software from the hardware allows you to repeat your app across many devices. Abstracting the software from the hardware allows allows parallel development so you can get your app done more quickly. You already know Java (or you can hire lots of Java talent). Java is a full ecosystem, with Java Embedded plugins for IDEs like Eclipse and NetBeans. Java ME allows for in-field software upgrades. Suliman mentioned two ways developers can start using Java Embedded today:  Java ME Embedded Suite 7.0 Oracle Java Embedded Suite is a new packaged solution from Oracle (including Java DB, GlassFish for Embedded Suite, Jersey Web Services Framework, and Oracle Java SE Embedded 7 platform), created to provide value added services for collecting, managing, and transmitting data to embedded devices such as gateways and concentrators. Oracle Java ME Embedded 3.2 Oracle Java ME Embedded 3.2 is designed and optimized to meet the unique requirements of small embedded, low power devices such as micro-controllers and other resource-constrained hardware without screens or user interfaces. Think tiny. Really tiny. And think big.  Read more about Java Embedded at the Oracle Technology Network, and read The Java Source blog Java Embedded Releases from September.

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  • Particle System in XNA - cannot draw particle

    - by Dave Voyles
    I'm trying to implement a simple particle system in my XNA project. I'm going by RB Whitaker's tutorial, and it seems simple enough. I'm trying to draw particles within my menu screen. Below I've included the code which I think is applicable. I'm coming up with one error in my build, and it is stating that I need to create a new instance of the EmitterLocation from the particleEngine. When I hover over particleEngine.EmitterLocation = new Vector2(Mouse.GetState().X, Mouse.GetState().Y); it states that particleEngine is returning a null value. What could be causing this? /// <summary> /// Base class for screens that contain a menu of options. The user can /// move up and down to select an entry, or cancel to back out of the screen. /// </summary> abstract class MenuScreen : GameScreen ParticleEngine particleEngine; public void LoadContent(ContentManager content) { if (content == null) { content = new ContentManager(ScreenManager.Game.Services, "Content"); } base.LoadContent(); List<Texture2D> textures = new List<Texture2D>(); textures.Add(content.Load<Texture2D>(@"gfx/circle")); textures.Add(content.Load<Texture2D>(@"gfx/star")); textures.Add(content.Load<Texture2D>(@"gfx/diamond")); particleEngine = new ParticleEngine(textures, new Vector2(400, 240)); } public override void Update(GameTime gameTime, bool otherScreenHasFocus, bool coveredByOtherScreen) { base.Update(gameTime, otherScreenHasFocus, coveredByOtherScreen); // Update each nested MenuEntry object. for (int i = 0; i < menuEntries.Count; i++) { bool isSelected = IsActive && (i == selectedEntry); menuEntries[i].Update(this, isSelected, gameTime); } particleEngine.EmitterLocation = new Vector2(Mouse.GetState().X, Mouse.GetState().Y); particleEngine.Update(); } public override void Draw(GameTime gameTime) { // make sure our entries are in the right place before we draw them UpdateMenuEntryLocations(); GraphicsDevice graphics = ScreenManager.GraphicsDevice; SpriteBatch spriteBatch = ScreenManager.SpriteBatch; SpriteFont font = ScreenManager.Font; spriteBatch.Begin(); // Draw stuff logic spriteBatch.End(); particleEngine.Draw(spriteBatch); }

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  • Who Are the BI Users in Your Neighborhood?

    - by [email protected]
    By Brian Dayton on March 19, 2010 10:52 PM Forrester's Boris Evelson recently wrote a blog titled "Who are the BI Personas?" that I enjoyed for a number of reasons. It's a quick read, easy to grasp and (refreshingly) focuses on the users of technology VS the technology. As Evelson admits, he meant to keep the reference chart at a high-level because there are too many different permutations and additional sub-categories to make such a chart useful. For me, I wouldn't head into the technical permutations but more the contextual use of BI and the issues that users experience. My thoughts brought up more questions than answers such as: Context: - HOW: With the exception of the "Power User" persona--likely some sort of business or operations analyst? - WHEN: Are they using the information to make real-time decisions on the front lines (a customer service manager or shipping/logistics VP) or are they using this information for cumulative analysis and business planning? Or both? - WHERE: What areas of the business are more or less likely to rely on BI across an organization? Human Resources, Operations, Facilities, Finance--- and why are some more prone to use data-driven analysis than others? Issues: - DELAYS & DRAG ON IT?: One of the persona characteristics Evelson calls out is a reliance on IT. Every persona except for the "Power User" has a heavy reliance on IT for support. What business issues or delays does that cause to users? What is the drag on IT resources who could potentially be creating instead of reporting? - HOW MANY CLICKS: If BI is being used within the context of a transaction (sales manager looking for upsell opportunities as an example) is that person getting the information within the context of that action or transaction? Or are they minimizing screens, logging into another application or reporting tool, running queries, etc.? Who are the BI Users in your neighborhood or line of business? Do Evelson's personas resonate--and do the tools that he calls out (he refers to it as "BI Style") resonate with what your personas have or need? Finally, I'm very interested if BI use is viewed as a bolt-on...or an integrated part of your daily enterprise processes?

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  • Why do camera's aspect ratio look good on computer but not on Android devices?

    - by Pooya Fayyaz
    I'm developing a game for Android devices and I have a script that solves the aspect-ratio problem for computer screens but not for my intended target platform. It looks perfect on computer, even when re-sizing the game screen, but not when running my game in landscape mode on mobile phones. This is my script using UnityEngine; using System.Collections; using System.Collections.Generic; public class reso : MonoBehaviour { void Update() { // set the desired aspect ratio (the values in this example are // hard-coded for 16:9, but you could make them into public // variables instead so you can set them at design time) float targetaspect = 16.0f / 9.0f; // determine the game window's current aspect ratio float windowaspect = (float)Screen.width / (float)Screen.height; // current viewport height should be scaled by this amount float scaleheight = windowaspect / targetaspect; // obtain camera component so we can modify its viewport Camera camera = GetComponent<Camera>(); // if scaled height is less than current height, add letterbox if (scaleheight < 1.0f && Screen.width <= 490 ) { Rect rect = camera.rect; rect.width = 1.0f; rect.height = scaleheight; rect.x = 0; rect.y = (1.0f - scaleheight) / 2.0f; camera.rect = rect; } else // add pillarbox { float scalewidth = 1.0f / scaleheight; Rect rect = camera.rect; rect.width = scalewidth; rect.height = 1.0f; rect.x = (1.0f - scalewidth) / 2.0f; rect.y = 0; camera.rect = rect; } } } I figured that my problem occurs in this part of the script: if (scaleheight < 1.0f) { Rect rect = camera.rect; rect.width = 1.0f; rect.height = scaleheight; rect.x = 0; rect.y = (1.0f - scaleheight) / 2.0f; camera.rect = rect; } Its look like this on my mobile phone (portrait): and on landscape mode:

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  • Expanding Influence and Community

    - by Johnm
    When I was just nine years of age my father introduced me to the computer. It was a Radio Shack TRS-80 Color Computer (aka: CoCo). He shared with me the nuances of writing BASIC and it wasn't long before I was in the back seat of the school bus scribbling, on a pad of paper, the code I would later type. My father demonstrated that while my friends were playing their Atari 2600 consoles, I had the unique opportunity to create my own games on the Coco. One of which provided a great friend of mine hours and hours of hilarity and entertainment. It wasn't long before my father was inviting me to tag along as he drove to the local high school where a gathering of fellow Coco enthusiasts assembled. In these meetings all in attendance would chat about their latest challenges and solutions. They would swap the labors of their sleepless nights eagerly gazing into their green and black screens. Friendships were built and business partners were developed. While these experiences at the time in my pre-teen mind were chalked up to simply sharing time with my father, it had a tremendous impact on me later in life. This past weekend I attended the Louisville SQL Saturday (#45). It was great to see that there were some who brought along their children. It is encouraging to see fresh faces in the crowd at our  monthly IndyPASS meetings. Each time I see the youthful eyes peering from the audience while the finer details of SQL Server is presented, I cannot help but to be transported back to the experiences that I enjoyed in those Coco days. It is exciting to think of how these experiences are impacting their lives and stimulating their minds. Some of these children have actually approached me asking questions about what was presented or simply bragging about their latest discovery in programming. One of the topics that arose in the "Women in Technology" session in Louisville, which was masterfully facilitated by Kathi Kellenberger, was exploring how we could ignite the spark of interest in databases among the youth. It was awesome to hear that there were some that volunteer their time to share their experiences with students. It made me wonder what user groups could achieve if we were to consider expanding our influence and community beyond our immediate peers to include those who are simply enjoying their time with their father or mother.

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  • CES 2011–Microsoft Keynote Impressions

    - by guybarrette
    Microsoft has been kicking off the CES for a number of years by doing a keynote the evening of the event first day.  This year, SteveB talked about Xbox, Kinect, Windows 7 new laptops, Surface 2 and Windows vNext running on the ARM architecture. Some of the design of the new laptops showed are quite amazing.  This one has a dual screen with no physical keyboard.  The image is split between both screens.  A software keyboard appears when you place your 10 fingers on the lower screen. This one from Samsung has a sliding keyboard somewhat like numerous cell phones have. What I found the most amazing is that Intel was able to miniaturized a full Intel architecture (CPU, motherboard, memory) in a tiny form factor.  Imagine having the power of a full PC running .NET apps in a Zune/iPod form factor! They also showed V2 of the Surface device.  This one is called the Samsung SUR40 for Surface PC.  It’s much sleeker and it will likely loose the BAT (Big Ass Table) moniker  More info here SteveB announced that Windows vNext will run on ARM chips.  I’m intrigued by this announcement (you can read about it here) and I have many questions: -In the past ARM devices were slow, what now makes the ARM architecture able to run Windows? -ARM is 32-bit only, I think. -Does this mean that Intel wasn't able to provide such a lightweight architecture or simply that they weren't interested? -From what I understand, apps would need to be recompiled for ARM. Will we need to do that from an ARM PC or could it be done natively on Intel or on an Intel PC running in an ARM VM?  VS 2012? Ahhhh, smells like a cool PDC is coming up    Clearly it looks like PC have enough power for most of us right now and that the race is now about miniaturization, power consumption and battery life. You can watch the Microsoft CES 2011 keynote here var addthis_pub="guybarrette";

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  • Best way to remote restart Ubuntu from Windows machine

    - by robsoft
    Background: I'm looking to put a series of Ubuntu machines into retail locations, they're being used as dumb kiosks to show a series of slides onto large LCD panel TV screens. Once installed, they won't have a keyboard or mouse connected but will have a fixed IP on the local network. Everything is configured to auto-start, no automatic updates, no power saving etc - I think we're pretty-much good to go apart from one thing. I need the retail staff to be able to restart the boxes if a problem arises. We have VNC running (now that we've turned off desktop enhancements!) so that we can remotely get into the machines if we need to, but that's not something we would allow the retail staff to do. The machines are going to be physically 'out of the way' (probably in the ceiling space) so the power button is not easily accessible!. I'd like to have some means of allowing the retail staff to restart the Ubuntu machine, from the desktop of one of their Windows terminals. I don't really want to give them some kind of raw terminal access (the command line will frighten them!) and I don't want them to use VNC (as stated above). Ideally there would be an icon on the Windows desktop, they double-click it, reply to a simple 'are you sure?' prompt, and then the Ubuntu box is told to restart. The Windows side of that won't be a problem, we can write something using Delphi, Python & Qt4, whatever - it's the Ubuntu side of it I'm stuck with. Out of sight/view, could I have a Windows program open a terminal across the network and tell Ubuntu to restart? Is this what SSH could be used for (I have never set that kind of thing up). The Windows programming side isn't really an issue, it's just that I'm a total Ubuntu noob and don't know where to start from the platform point of view. The other thing we considered is also having the machine automatically restart itself at a set time each day (obviously out of store hours!). To me, that seems a bit unnecessary (though forcing a restart once a week/month might be worthwhile). Any thoughts or suggestions? Being able to restart the box on demand across the network is my prime requirement.

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