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  • ArchBeat Link-o-Rama for 2012-09-06

    - by Bob Rhubart
    Oracle Technology Network Architect Day - Boston, MA - 9/12/2012 Sure, you could ask a voodoo priestess for help in improving your solution architecture skills. But there's the whole snake thing, and the zombie thing, and other complications. So why not keep it simple and register for Oracle Technology Network Architect Day in Boston, MA. There's no magic, just a full day of technical sessions covering Cloud, SOA, Engineered Systems, and more. Registration is free, but seating is limited. You'll curse yourself if you miss this one. Register now. Adding a runtime LOV for a taskflow parameter in WebCenter | Yannick Ongena Oracle ACE Yannick Ongena illustrates how to customize the parameters tab for a taskflow in WebCenter. Tips on Migrating from AquaLogic .NET Accelerator to WebCenter WSRP Producer for .NET | Scott Nelson "It has been a very winding path and this blog entry is intended to share both the lessons learned and relevant approaches that led to those learnings," says Scott Nelson. "Like most journeys of discovery, it was not a direct path, and there are notes to let you know when it is practical to skip a section if you are in a hurry to get from here to there." Using FMAP and AnalyticsRes in a Oracle BI High Availability Implementation | Christian Screen "The fmap syntax has been used for a long time in Oracle BI / Siebel Analytics when referencing images inherent in the application as well as custom images," says Oracle ACE Christian Screen. "This syntax is used on Analysis requests an dashboards." More on Embedded Business Intelligence | David Haimes David Haimes give an example of Timeliness as "one of the three key attributes required for BI to be considered embedded BI." Thought for the Day "Architect: Someone who knows the difference between that which could be done and that which should be done. " — Larry McVoy Source: Quotes for Software Engineers

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  • ArchBeat Link-o-Rama for 2012-09-26

    - by Bob Rhubart
    Oracle Introduces Free Version of Oracle Application Development Framework Several community bloggers have already written about Oracle Application Development Framework (ADF) Essentials, the free version of Oracle ADF. Here's the official press release. ADF Essentials - Quick Technical Review | Andrejus Baranovskis "This post is just a quick review for ADF Essentials on Glassfish," says Oracle ACE Director Andrejus Baranovskis. "I will do a proper performance test soon to compare ADF performance on 5 ways to think like a cloud architect | ZDNet "Is enterprise architecture ready for the cloud? Is the cloud ready for EA?" Joe McKendrick asks. "Cloud represents a different way of thinking. But we've been here before." Configuring trace file size and number in WebCenter Content 11g | Kyle Hatlestad A quick tip from Oracle Fusion Middleware A-Team member Kyle Hatlestad. Thought for the Day "Elegance is not a dispensable luxury but a factor that decides between success and failure." — Edsger W. Dijkstra (May 11, 1930 – August 6, 2002) Source: SoftwareQuotes.com

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  • ArchBeat Link-o-Rama for October 24, 2013

    - by OTN ArchBeat
    Video: How To Embed Custom Content Into Fusion Applications Watch this video tutorial from the Fusion Applications Developer Relations YouTube Channel to learn how to embed reports, charts, twitter streams, web pages, news feeds, and other custom content into Fusion Applications. Oracle GoldenGate 12c - New Release, New Features | Michael Rainey Rittman Mead's Michael Rainey takes you on guided tour through the GoldenGate 12c features that "are relevant to data warehouse and data migration work we typically see in the business intelligence world." Reproducing WebLogic Stuck Threads with ADF CreateInsert Operation and ORDER BY Clause | Andrejus Baranovskis Another post from Oracle ACE Director Andrejus Baranovsikis on dealing with WebLogic Stuck Threads. This one includes a test case application you can download. Oracle WebLogic 12.1.2 Installation in VirtualBox with 0 MHz | Dr. Frank Munz Oracle ACE Director Frank Munz shares the results of some detective work to discover the cause of a strange problem in an Oracle WebLogic installation. The Impact of SaaS - The Times They Are A-Changin' | Floyd Teter Oracle ACE Director Floyd Teter shares some truly interesting insight gained in conversations with three Fortune 500 CIOs. Thought for the Day "All the mistakes I ever made were when I wanted to say 'No' and said 'Yes'." — Moss Hart, playwright, screenwriter (October 24, 1904 – December 20, 1961) Source: brainyquote.com

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  • How-To: Run CMSDK against a RAC cluster

    - by frank.closheim
    Using CMSDK in a production environment often requires a robust, reliable and failover enabled repository. When using Oracle Real Application Cluster (RAC) with your CMSDK repository you need to have a specific configuration in place to support such a setup. This post will explain the configuration steps required when running CMSDK 9.0.4.6 with Oracle WebLogic Server (WLS).In the previous CMSDK 9.0.4.2 version a RAC enabled connect string looked like this: (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = rac1)(PORT = 1521))(ADDRESS = (PROTOCOL = TCP)(HOST = rac2)(PORT = 1521))(LOAD_BALANCE = NO)(FAILOVER = ON)(CONNECT_DATA =(SERVICE_NAME = rac)(failover_mode = (type=select)(method=basic)))CMSDK 9.0.4.6 makes use of data sources to connect to the underlying database. These data sources are configured inside your Application Server, such as Oracle WebLogic Server.In Oracle WebLogic Server 10.3.4, a single data source implementation has been introduced to support an RAC cluster. It responds to Fast Application Notification (FAN) events to provide Fast Connection Failover (FCF), Runtime Connection Load-Balancing (RCLB), and RAC instance graceful shutdown. XA affinity is supported at the global transaction Id level. The new feature is called WebLogic Active GridLink for RAC; which is implemented as the GridLink data source within WebLogic Server.This GridLink data source also works with Oracle Single Client Access Name (SCAN). SCAN is a feature used in RAC environments that provides a single name for clients to access any Oracle Database running in a cluster. You can think of SCAN as a cluster alias for databases in the cluster. The benefit is that the client’s connect information does not need to change if you add or remove nodes or databases in the cluster.The CMSDK 9.0.4.6 documentation describes how to create a regular JDBC data source named jdbc/OracleDS. Please refer to the following document which describes in detail how to create a GridLink data source in WLS.

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  • MySQL Enterprise Monitor 2.3.11 Is Now Available!

    - by Andy Bang
    We are pleased to announce that MySQL Enterprise Monitor 2.3.11 is now available for download on the My Oracle Support (MOS) web site. It will also be available via the Oracle Software Delivery Cloud in approximately 1-2 weeks. This is a maintenance release that contains several new features and fixes a number of bugs. You can find more information on the contents of this release in the changelog: http://dev.mysql.com/doc/mysql-monitor/2.3/en/mem-news-2-3-11.html You will find binaries for the new release on My Oracle Support: https://support.oracle.com Choose the "Patches & Updates" tab, and then use the "Product or Family (Advanced Search)" feature. And from the Oracle Software Delivery Cloud (in about 1-2 weeks): http://edelivery.oracle.com/ Choose "MySQL Database" as the Product Pack and you will find the Enterprise Monitor along with other MySQL products. If you haven't looked at 2.3 recently, please do so now and let us know what you think. Thanks and Happy Monitoring! - The MySQL Enterprise Tools Development Team

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  • Introducing RedPatch

    - by timhill
    The Ksplice team is happy to announce the public availability of one of our git repositories, RedPatch. RedPatch contains the source for all of the changes Red Hat makes to their kernel, one commit per fix and we've published it on oss.oracle.com/git. With RedPatch, you can access the broken-out patches using git, browse them online via gitweb, and freely redistribute the source under the terms of the GPL. This is the same policy we provide for Oracle Linux and the Unbreakable Enterprise Kernel (UEK). Users can freely access the source, view the commit logs and easily identify the changes that are relevant to their environments. To understand why we've created this project we'll need a little history. In early 2011, Red Hat changed how they released their kernel source, going from a tarball that had individual patch files to shipping the kernel source as one giant tarball with a single patch for all Red Hat-introduced changes. For most people who work in the kernel this is merely an inconvenience; driver developers and other out-of-kernel module developers can see the end result to make sure their module still performs as expected. For Ksplice, we build individual updates for each change and rely on source patches that are broken-out, not a giant tarball. Otherwise, we wouldn’t be able to take the right patches to create individual updates for each fix, and to skip over the noise — like a change that speeds up bootup — which is unnecessary for an already-running system. We’ve been taking the monolithic Red Hat patch tarball and breaking it into smaller commits internally ever since they introduced this change. At Oracle, we feel everyone in the Linux community can benefit from the work we already do to get our jobs done, so now we’re sharing these broken-out patches publicly. In addition to RedPatch, the complete source code for Oracle Linux and the Oracle Unbreakable Enterprise Kernel (UEK) is available from both ULN and our public yum server, including all security errata. Check out RedPatch and subscribe to redpatch-users@oss.oracle.com for discussion about the project. Also, drop us a line and let us know how you're using RedPatch!

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  • Erfolgreich mit Referenzen

    - by A&C Redaktion
    Erfolgreich umgesetzte Projekte sind die beste Werbung! So wie zum Beispiel der Anwenderbericht mit der DAW-Gruppe, Hersteller der bekannten Marke "Alpinaweiß" sowie vieler anderer Farben, und Oracle Partner Freudenberg IT. Lesen Sie, wie DAW mithilfe der Oracle Database Enterprise Edition 11g und Oracle Advanced Compression die Speicherleistung um 40% erhöhen und bis zu 20% mehr Datenbank-Performance erzielen konnte.  Sie möchten auch einen Anwenderbericht zu einem abgeschlossenen Kundenprojekte haben? So gehts: Schicken Sie einfach ein paar Eckdaten zum Projekt, vorausgesetzt Ihr Endkunde ist einverstanden, an Frau Marion Aschenbrenner, alles weitere übernimmt Oracle - einschließlich der Finanzierung! Folgende Details sollten Sie uns nennen: Kundenname & Ansprechpartner (mit Telefon und Email-Adresse) Eingesetzte Oracle Produkte Kurze Beschreibung des Projektes (3-4 Sätze mit dem Hauptnutzen der Oracle Lösung) Ansprechpartner bei Ihnen im Hause für das Kundenprojekt und alles, was noch wichtig zu wissen ist (Go-Live-Datum, Terminvorschläge, etc.) Nach einer erfolgreichen Prüfung Ihrer Nominierung werden Sie und der Endkunde per Telefon interviewt und ein ausführlicher Anwenderbericht erstellt. Diesen bekommen Sie und ihr Kunde natürlich zur Freigabe vorgelegt. Veröffentlicht werden die Referenzberichte unter anderem hier im Blog und in anderen sozialen Medien.

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  • WebLogic Server 12c???????????????????????????/????????--CTC??AP Pool?

    - by ???01
    ????????·??????????WebLogic Server 12c????????????????????????????????????????????????????????????????(CTC)??????????AP Pool????????????????WebLogic Server 12c????????????????IT?????????????????????????????????????????(???) ????????????????????????? ?????????????? IT???????????????????????????????????? ????????????????????????????????????????????--???????????????CTC?????????AP Pool???????????????·?????????????????????????????????????????????????????????????? AP Pool????????????CTC?????????????? ???????IT?????????????????????????????????????????????/?????????????????????????????1????????????????????CPU?????????????????????????????????????IT???????????????????????????????????????????????AP Pool?????(??) ??????????????????????????????????????????????????????????? ???????????????????????????????????????????????????????????????????????????????????????????IT????????????????????????????????????????????????OS??????????????????????????????????????????????(??) ??????????????AP Pool??????????????????????????????????????????????????????????????????????????????/????????????????????????CTC????????????????(TSC)?????????? ??AP Pool????????????????????????????????????????OS???????????????????????????????????????????????????????????·????????????????????????????????????????????????? ???Java EE???????WebLogic Server 12c?????? AP Pool?????????????????????????·??????????IA????????????????????????????????????????????????????OS??Linux?????? ????AP Pool?????????????·????????????????WebLogic Server 12c?????????????????????????????? ??????????????Java???????????????????????????????????WebLogic Server 12c?Java EE 6?Java SE 7?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????(??) ????????????????? ??????????????????????????AP Pool??????????WebLogic Server 12c??????????????????????Oracle JRockit Mission Control???JRockit Flight Recorder??????????????????????????????????AP Pool?????????????????????????? ????????????????????????????????????????? ?????Oracle Database??????????????????????????Oracle Real Application Clusters(RAC)?????????????WebLogic Server 12c???????????????????????Oracle RAC????????Active GridLink for RAC??????????????????????? ????Oracle Coherence????????WebLogic Server?????????Oracle Enterprise Manager??????????????????????????????????????????????????????????????????????????????????(??) ????????????????????IT??????????????????????????????????1????????AP Pool???????WebLogic Server 12c??????Java EE???????????????????????????????????CTC?????????????????????????????????????????????????????????????????????????????????????????????????????????????????

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  • How to deploy jBPM 3.2.2 console on Oracle 10g iAS

    - by Balint Pato
    Hi! Does anybody have experience regarding deployment of the jBPM Administration Console on Oracle 10g iAS? I successfully deployed it using an .ear, security mappings working, I can even login to the console, Hibernate finds the JNDI datasource but it cannot find the TransactionManager. I see no log, only the exception thrown in the jsf page: Can anybody help me? The hibernate.cfg.xml file now looks like this: <?xml version='1.0' encoding='utf-8'?> <!DOCTYPE hibernate-configuration PUBLIC "-//Hibernate/Hibernate Configuration DTD 3.0//EN" "http://hibernate.sourceforge.net/hibernate-configuration-3.0.dtd"> <hibernate-configuration> <session-factory> <!-- hibernate dialect --> <property name="hibernate.dialect">org.hibernate.dialect.Oracle9Dialect</property> <!-- JDBC connection properties (begin) === <property name="hibernate.connection.driver_class">org.hsqldb.jdbcDriver</property> <property name="hibernate.connection.url">jdbc:hsqldb:mem:jbpm</property> <property name="hibernate.connection.username">sa</property> <property name="hibernate.connection.password"></property> ==== JDBC connection properties (end) --> <property name="hibernate.cache.provider_class">org.hibernate.cache.HashtableCacheProvider</property> <!-- DataSource properties (begin) --> <property name="hibernate.connection.datasource">java:/JbpmDS</property> <!-- DataSource properties (end) --> <!-- JTA transaction properties (begin) --> <property name="hibernate.transaction.factory_class">org.hibernate.transaction.JTATransactionFactory</property> <!-- <property name="hibernate.transaction.manager_lookup_class">org.hibernate.transaction.JBossTransactionManagerLookup</property>--> <!-- JTA transaction properties (end) --> <!-- CMT transaction properties (begin) === <property name="hibernate.transaction.factory_class">org.hibernate.transaction.CMTTransactionFactory</property> <property name="hibernate.transaction.manager_lookup_class">org.hibernate.transaction.JBossTransactionManagerLookup</property> ==== CMT transaction properties (end) --> <!-- logging properties (begin) --> <property name="hibernate.show_sql">true</property> <property name="hibernate.format_sql">true</property> <property name="hibernate.use_sql_comments">true</property> <--==== logging properties (end) --> <!-- ############################################ --> <!-- # mapping files with external dependencies # --> <!-- ############################################ --> <!-- following mapping file has a dependendy on --> <!-- 'bsh-{version}.jar'. --> <!-- uncomment this if you don't have bsh on your --> <!-- classpath. you won't be able to use the --> <!-- script element in process definition files --> <mapping resource="org/jbpm/graph/action/Script.hbm.xml"/> <!-- following mapping files have a dependendy on --> <!-- 'jbpm-identity.jar', mapping files --> <!-- of the pluggable jbpm identity component. --> <!-- Uncomment the following 3 lines if you --> <!-- want to use the jBPM identity mgmgt --> <!-- component. --> <!-- identity mappings (begin) --> <mapping resource="org/jbpm/identity/User.hbm.xml"/> <mapping resource="org/jbpm/identity/Group.hbm.xml"/> <mapping resource="org/jbpm/identity/Membership.hbm.xml"/> <!-- identity mappings (end) --> <!-- following mapping files have a dependendy on --> <!-- the JCR API --> <!-- jcr mappings (begin) === <mapping resource="org/jbpm/context/exe/variableinstance/JcrNodeInstance.hbm.xml"/> ==== jcr mappings (end) --> <!-- ###################### --> <!-- # jbpm mapping files # --> <!-- ###################### --> <!-- hql queries and type defs --> <mapping resource="org/jbpm/db/hibernate.queries.hbm.xml" /> <!-- graph.action mapping files --> <mapping resource="org/jbpm/graph/action/MailAction.hbm.xml"/> <!-- graph.def mapping files --> <mapping resource="org/jbpm/graph/def/ProcessDefinition.hbm.xml"/> <mapping resource="org/jbpm/graph/def/Node.hbm.xml"/> <mapping resource="org/jbpm/graph/def/Transition.hbm.xml"/> <mapping resource="org/jbpm/graph/def/Event.hbm.xml"/> <mapping resource="org/jbpm/graph/def/Action.hbm.xml"/> <mapping resource="org/jbpm/graph/def/SuperState.hbm.xml"/> <mapping resource="org/jbpm/graph/def/ExceptionHandler.hbm.xml"/> <mapping resource="org/jbpm/instantiation/Delegation.hbm.xml"/> <!-- graph.node mapping files --> <mapping resource="org/jbpm/graph/node/StartState.hbm.xml"/> <mapping resource="org/jbpm/graph/node/EndState.hbm.xml"/> <mapping resource="org/jbpm/graph/node/ProcessState.hbm.xml"/> <mapping resource="org/jbpm/graph/node/Decision.hbm.xml"/> <mapping resource="org/jbpm/graph/node/Fork.hbm.xml"/> <mapping resource="org/jbpm/graph/node/Join.hbm.xml"/> <mapping resource="org/jbpm/graph/node/MailNode.hbm.xml"/> <mapping resource="org/jbpm/graph/node/State.hbm.xml"/> <mapping resource="org/jbpm/graph/node/TaskNode.hbm.xml"/> <!-- context.def mapping files --> <mapping resource="org/jbpm/context/def/ContextDefinition.hbm.xml"/> <mapping resource="org/jbpm/context/def/VariableAccess.hbm.xml"/> <!-- taskmgmt.def mapping files --> <mapping resource="org/jbpm/taskmgmt/def/TaskMgmtDefinition.hbm.xml"/> <mapping resource="org/jbpm/taskmgmt/def/Swimlane.hbm.xml"/> <mapping resource="org/jbpm/taskmgmt/def/Task.hbm.xml"/> <mapping resource="org/jbpm/taskmgmt/def/TaskController.hbm.xml"/> <!-- module.def mapping files --> <mapping resource="org/jbpm/module/def/ModuleDefinition.hbm.xml"/> <!-- bytes mapping files --> <mapping resource="org/jbpm/bytes/ByteArray.hbm.xml"/> <!-- file.def mapping files --> <mapping resource="org/jbpm/file/def/FileDefinition.hbm.xml"/> <!-- scheduler.def mapping files --> <mapping resource="org/jbpm/scheduler/def/CreateTimerAction.hbm.xml"/> <mapping resource="org/jbpm/scheduler/def/CancelTimerAction.hbm.xml"/> <!-- graph.exe mapping files --> <mapping resource="org/jbpm/graph/exe/Comment.hbm.xml"/> <mapping resource="org/jbpm/graph/exe/ProcessInstance.hbm.xml"/> <mapping resource="org/jbpm/graph/exe/Token.hbm.xml"/> <mapping resource="org/jbpm/graph/exe/RuntimeAction.hbm.xml"/> <!-- module.exe mapping files --> <mapping resource="org/jbpm/module/exe/ModuleInstance.hbm.xml"/> <!-- context.exe mapping files --> <mapping resource="org/jbpm/context/exe/ContextInstance.hbm.xml"/> <mapping resource="org/jbpm/context/exe/TokenVariableMap.hbm.xml"/> <mapping resource="org/jbpm/context/exe/VariableInstance.hbm.xml"/> <mapping resource="org/jbpm/context/exe/variableinstance/ByteArrayInstance.hbm.xml"/> <mapping resource="org/jbpm/context/exe/variableinstance/DateInstance.hbm.xml"/> <mapping resource="org/jbpm/context/exe/variableinstance/DoubleInstance.hbm.xml"/> <mapping resource="org/jbpm/context/exe/variableinstance/HibernateLongInstance.hbm.xml"/> <mapping resource="org/jbpm/context/exe/variableinstance/HibernateStringInstance.hbm.xml"/> <mapping resource="org/jbpm/context/exe/variableinstance/LongInstance.hbm.xml"/> <mapping resource="org/jbpm/context/exe/variableinstance/NullInstance.hbm.xml"/> <mapping resource="org/jbpm/context/exe/variableinstance/StringInstance.hbm.xml"/> <!-- job mapping files --> <mapping resource="org/jbpm/job/Job.hbm.xml"/> <mapping resource="org/jbpm/job/Timer.hbm.xml"/> <mapping resource="org/jbpm/job/ExecuteNodeJob.hbm.xml"/> <mapping resource="org/jbpm/job/ExecuteActionJob.hbm.xml"/> <!-- taskmgmt.exe mapping files --> <mapping resource="org/jbpm/taskmgmt/exe/TaskMgmtInstance.hbm.xml"/> <mapping resource="org/jbpm/taskmgmt/exe/TaskInstance.hbm.xml"/> <mapping resource="org/jbpm/taskmgmt/exe/PooledActor.hbm.xml"/> <mapping resource="org/jbpm/taskmgmt/exe/SwimlaneInstance.hbm.xml"/> <!-- logging mapping files --> <mapping resource="org/jbpm/logging/log/ProcessLog.hbm.xml"/> <mapping resource="org/jbpm/logging/log/MessageLog.hbm.xml"/> <mapping resource="org/jbpm/logging/log/CompositeLog.hbm.xml"/> <mapping resource="org/jbpm/graph/log/ActionLog.hbm.xml"/> <mapping resource="org/jbpm/graph/log/NodeLog.hbm.xml"/> <mapping resource="org/jbpm/graph/log/ProcessInstanceCreateLog.hbm.xml"/> <mapping resource="org/jbpm/graph/log/ProcessInstanceEndLog.hbm.xml"/> <mapping resource="org/jbpm/graph/log/ProcessStateLog.hbm.xml"/> <mapping resource="org/jbpm/graph/log/SignalLog.hbm.xml"/> <mapping resource="org/jbpm/graph/log/TokenCreateLog.hbm.xml"/> <mapping resource="org/jbpm/graph/log/TokenEndLog.hbm.xml"/> <mapping resource="org/jbpm/graph/log/TransitionLog.hbm.xml"/> <mapping resource="org/jbpm/context/log/VariableLog.hbm.xml"/> <mapping resource="org/jbpm/context/log/VariableCreateLog.hbm.xml"/> <mapping resource="org/jbpm/context/log/VariableDeleteLog.hbm.xml"/> <mapping resource="org/jbpm/context/log/VariableUpdateLog.hbm.xml"/> <mapping resource="org/jbpm/context/log/variableinstance/ByteArrayUpdateLog.hbm.xml"/> <mapping resource="org/jbpm/context/log/variableinstance/DateUpdateLog.hbm.xml"/> <mapping resource="org/jbpm/context/log/variableinstance/DoubleUpdateLog.hbm.xml"/> <mapping resource="org/jbpm/context/log/variableinstance/HibernateLongUpdateLog.hbm.xml"/> <mapping resource="org/jbpm/context/log/variableinstance/HibernateStringUpdateLog.hbm.xml"/> <mapping resource="org/jbpm/context/log/variableinstance/LongUpdateLog.hbm.xml"/> <mapping resource="org/jbpm/context/log/variableinstance/StringUpdateLog.hbm.xml"/> <mapping resource="org/jbpm/taskmgmt/log/TaskLog.hbm.xml"/> <mapping resource="org/jbpm/taskmgmt/log/TaskCreateLog.hbm.xml"/> <mapping resource="org/jbpm/taskmgmt/log/TaskAssignLog.hbm.xml"/> <mapping resource="org/jbpm/taskmgmt/log/TaskEndLog.hbm.xml"/> <mapping resource="org/jbpm/taskmgmt/log/SwimlaneLog.hbm.xml"/> <mapping resource="org/jbpm/taskmgmt/log/SwimlaneCreateLog.hbm.xml"/> <mapping resource="org/jbpm/taskmgmt/log/SwimlaneAssignLog.hbm.xml"/> </session-factory> </hibernate-configuration> ---- edit --- I have already tried the hibernate.transaction.manager_lookup_class to set to the JBoss version (org.hibernate.transaction.JBossTransactionManagerLookup) it did not work...well it's not that suprising...I'll try now: org.hibernate.transaction.OC4JTransactionManagerLookup I tried with CMT instead of JTA, but it didn't work also.

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  • Smart Help with UPK

    - by [email protected]
    A short lesson on how awesome Smart Help is. In Oracle UPK speak, there are targeted and non-targeted applications. Targeted applications are Oracle EBS, PeopleSoft, Siebel, JD Edwards, SAP and a few others. Non-targeted applications are either custom built or other third party off the shelf applications. For most targeted applications you'll see better object recognition (during recording) and also Help Integration for that application. Help integration means that someone technical modifies the help link in your application to call up the UPK content that has been created. If you have seen this presented before, this is usually where the term context sensitive help is mentioned and the Do It mode shows off. The fact that UPK builds context sensitive help for its targeted applications automatically is awesome enough, but there is a whole new world out there and it's called "custom and\or third party apps." For the purposes of Smart Help and this discussion, I'm talking about the browser based applications. How does UPK support these apps? It used to be that you had to have your vendor try to modify the Help link to point to UPK or if your company had control over the applications configuration menus, then you get someone on your team to modify this for you. But as you start to use UPK for more than one, two or three applications, the administration of this starts to become daunting. Multiple administrators, multiple player packages, multiple call points, multiple break points, help doesn't always work the same way for every application (picture the black white infomercial with an IT person trying to configure a bunch of wires or something funny like that). Introducing Smart Help! (in color of course, new IT person, probably wearing a blue shirt and smiling). Smart help eliminates the need to configure multiple browser help integration points, and adds a icon to the users browser itself. You're using your browser to read this now correct? Look up at the icons on your browser, you have the home link icon, print icon, maybe an RSS feed icon. Smart Help is icon that gets added to the users browser just like the others. When you click it, it first recognizes which application you're in and then finds the UPK created material for you and returns the best possible match, for (hold on to your seat now) both targeted and non-targeted applications (browser based applications). But wait, there's more. It does this automatically! You don't have to do anything! All you have to do is record content, UPK and Smart Help do the rest! This technology is not new. There are customers out there today that use this for as many as six applications! The real hero here is SMART MATCH. Smart match is the technology that's used to determine which application you're in and where you are when you click on Smart Help. We'll save that for a one-on-one conversation. Like most other awesome features of UPK, it ships with the product. All you have to do is turn it on. To learn more about Smart Help, Smart Match, Targeted and Non-Targeted applications, contact your UPK Sales Consultant or me directly at [email protected]

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  • Where is the value of OEA

    - by [email protected]
    In a room full of architects, if you were to ask for the definition of enterprise architecture, or the importance thereof,  you are likely to get a number of varying view points ranging from,  a complete analysis of the digital assets of an organization,  to, a strategic alignment of business goals/objectives to IT initiatives.  Similiarily in a room full of senior business executives,  if you asked them how they see their IT groups and their effectiveness to align to business strategy,  you would get a myriad of responses,  ranging from, “a huge drain on our bottom line”, “always more expensive than budgeted”, “lack of agility,  by the time IT is ready,  my business strategy has changed”, and on the rare occurrence, “ a leader of innovation,  that is lock step with my business strategy”. However does this necessarily demonstrate the overall value of enterprise architecture.  Having a framework, and process is of critical importance to help produce a number of the artefacts that ultimately align technology goals and initiatives to business strategy,  however,  is that really where the value is?  I believe that first we need to understand the concept of value.  Value typically is a measure of sorts,  when we purchase a product it’s value is equivalent to the maximum amount that someone is willing to pay for the product,  however,  is the same equation valid in terms of the business value of enterprise architecture? Is the library of artefacts generated through a process/framework, inclusive of a strategic roadmap to realize the enterprise architecture where the value is? If we agree that enterprise architecture is the alignment of IT and IT assets to support business strategy, and by achieving our business strategy, we have we have increased the business value of the enterprise then;  it seems that, in order to really identify the true value of an enterprise architecture,  we need to understand how we measure business value .  A number of formal measurement methodologies exist for this purpose, business models, balanced scorecards, etc   After we have an understanding on how to measure the business value of each of the organizational units within an enterprise, then we understand how the enterprise architecture contributes to the success of business strategy,  and EXECUTE on the roadmap to implement, and deliver the IT initiatives that provide MEASUREABLE returns, As we analyse the value chain of each of the individual organizational units within the enterprise we may identify how that unit has performed by quantitatively measuring it proximity to achieving the goals defined by the business for each unit. However, It would appear that true business value (the aggregate of all of the business units in the value chain), is to some degree subjectively measured  as for public companies this lies in shareholder value,  as the true value, or be it, the maximum amount that someone would pay for shares of an organization.

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  • Part 9: EBS Customizations, how to track

    - by volker.eckardt(at)oracle.com
    In the previous blogs we were concentrating on the preparation tasks. We have defined standards, we know about the tools and techniques we will start with. Additionally, we have defined the modification strategy, and how to handle such topics best. Now we are ready to take the requirements! Such requirements coming over in spreadsheets, word files (like GAP documents), or in any other format. As we have to assign some attributes, we start numbering all that and assign a short name to each of these requirements (=CEMLI reference). We may also have already a Functional person assigned, and we might involve someone from the tech team to estimate, and we like to assign a status such as 'planned', 'estimated' etc. All these data are usually kept in spreadsheets, but I would put them into a database (yes, I am from Oracle :). If you don't have any good looking and centralized application already, please give a try with Oracle APEX. It should be up and running in a day and the imported sheets are than manageable concurrently!  For one of my clients I have created this CEMLI-DB; in between enriched with a lot of additional functionality, but initially it was just a simple centralized CEMLI tracking application. Why I am pointing out again the centralized method to manage such data? Well, your data quality will dramatically increase, if you let your project members see (also review and update) "your" data.  APEX allows you to filter, sort, print, and also export. And if you can spend some time to define proper value lists, everyone will gain from. APEX allows you to work in 'agile' mode, means you can improve your application step by step. Let's say you like to reference a document, or even upload the same, you can do that. Or, you need to classify the CEMLIs by release, just add this release field, same for business area or CEMLI type. One CEMLI record may then look like this: Prepare one or two (online) reports, to be ready to present your "workload" to the project management. Use such extracts also when you work offline (to prioritize etc.). But as soon as you are again connected, feed the data back into the central application. Note: I have combined this application with an additional issue tracker.  Here the most important element is the CEMLI reference, which acts as link to any other application (if you are not using APEX also as issue tracker :).  Please spend a minute to define such a reference (see blog Part 8: How to name Customizations).   Summary: Building the bridge from Gap analyse to the development has to be done in a controlled way. Usually the information is provided differently, but it is suggested to collect all requirements centrally. Oracle APEX is a great solution to enter and maintain such information in a structured, but flexible way. APEX helped me a lot to work with distributed development teams during the complete development cycle.

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  • Thinking Local, Regional and Global

    - by Apeksha Singh-Oracle
    The FIFA World Cup tournament is the biggest single-sport competition: it’s watched by about 1 billion people around the world. Every four years each national team’s manager is challenged to pull together a group players who ply their trade across the globe. For example, of the 23 members of Brazil’s national team, only four actually play for Brazilian teams, and the rest play in England, France, Germany, Spain, Italy and Ukraine. Each country’s national league, each team and each coach has a unique style. Getting all these “localized” players to work together successfully as one unit is no easy feat. In addition to $35 million in prize money, much is at stake – not least national pride and global bragging rights until the next World Cup in four years time. Achieving economic integration in the ASEAN region by 2015 is a bit like trying to create the next World Cup champion by 2018. The team comprises Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam. All have different languages, currencies, cultures and customs, rules and regulations. But if they can pull together as one unit, the opportunity is not only great for business and the economy, but it’s also a source of regional pride. BCG expects by 2020 the number of firms headquartered in Asia with revenue exceeding $1 billion will double to more than 5,000. Their trade in the region and with the world is forecast to increase to 37% of an estimated $37 trillion of global commerce by 2020 from 30% in 2010. Banks offering transactional banking services to the emerging market place need to prepare to repond to customer needs across the spectrum – MSMEs, SMEs, corporates and multi national corporations. Customers want innovative, differentiated, value added products and services that provide: • Pan regional operational independence while enabling single source of truth at a regional level • Regional connectivity and Cash & Liquidity  optimization • Enabling Consistent experience for their customers  by offering standardized products & services across all ASEAN countries • Multi-channel & self service capabilities / access to real-time information on liquidity and cash flows • Convergence of cash management with supply chain and trade finance While enabling the above to meet customer demands, the need for a comprehensive and robust credit management solution for effective regional banking operations is a must to manage risk. According to BCG, Asia-Pacific wholesale transaction-banking revenues are expected to triple to $139 billion by 2022 from $46 billion in 2012. To take advantage of the trend, banks will have to manage and maximize their own growth opportunities, compete on a broader scale, manage the complexity within the region and increase efficiency. They’ll also have to choose the right operating model and regional IT platform to offer: • Account Services • Cash & Liquidity Management • Trade Services & Supply Chain Financing • Payments • Securities services • Credit and Lending • Treasury services The core platform should be able to balance global needs and local nuances. Certain functions need to be performed at a regional level, while others need to be performed on a country level. Financial reporting and regulatory compliance are a case in point. The ASEAN Economic Community is in the final lap of its preparations for the ultimate challenge: becoming a formidable team in the global league. Meanwhile, transaction banks are designing their own hat trick: implementing a world-class IT platform, positioning themselves to repond to customer needs and establishing a foundation for revenue generation for years to come. Anand Ramachandran Senior Director, Global Banking Solutions Practice Oracle Financial Services Global Business Unit

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  • How do I Install Intermediate Certificates (in AWS)?

    - by getmizanur
    I have installed private key (pem encoded) and public key certificate (pem encoded) on Amazon Load Balancer. However, when I check the SSL with site test tool, I get the following error: Error while checking the SSL Certificate!! Unable to get the local issuer of the certificate. The issuer of a locally looked up certificate could not be found. Normally this indicates that not all intermediate certificates are installed on the server. I converted crt file to pem using these commands from this tutorial: openssl x509 -in input.crt -out input.der -outform DER openssl x509 -in input.der -inform DER -out output.pem -outform PEM During setup of Amazon Load Balancer, the only option I left out was certificate chain. (pem encoded) However, this was optional. Could this be cause of my issue? And if so; How do I create certificate chain? UPDATE If you make request to VeriSign they will give you a certificate chain. This chain includes public crt, intermediate crt and root crt. Make sure to remove the public crt from your certificate chain (which is the top most certificate) before adding it to your certification chain box of your Amazon Load Balancer. If you are making HTTPS requests from an Android app, then above instruction may not work for older Android OS such as 2.1 and 2.2. To make it work on older Android OS: go here click on "retail ssl" tab and then click on "secure site" "CA Bundle for Apache Server" copy and past these intermediate certs into certificate chain box. just incase if you have not found it here is the direct link. If you are using geo trust certificates then the solution is much the same for Android devices, however, you need to copy and paste their intermediate certs for Android.

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  • ORA- 01157 / Cant connect to database

    - by Tom
    Hi everyone, this is a follow up from this question. Let me start by saying that i am NOT a DBA, so i'm really really lost with this. A few weeks ago, we lost contact with one of our SID'S. All the other services are working, but this one in particular is not. What we got was this message when trying to connect ORA-01033: ORACLE initialization or shutdown in progress An attempt to alter database open ended up in ORA-01157: cannot identify/lock data file 6 - see DBWR trace file ORA-01110: data file 6: '/u01/app/oracle/oradata/xxx/xxx_data.dbf' I tried to shutdown / restart the database, but got this message. Total System Global Area 566231040 bytes Fixed Size 1220604 bytes Variable Size 117440516 bytes Database Buffers 444596224 bytes Redo Buffers 2973696 bytes Database mounted. ORA-01157: cannot identify/lock data file 6 - see DBWR trace file ORA-01110: data file 6: '/u01/app/oracle/oradata/xxx/xxx_data.dbf' When all continued the same, I erased the dbf files (rm xxx_data.dbf xxx_index.dbf), and recreated them using touch xxx_data.dbf. I also tried to recreate the tablespaces using `CREATE TABLESPACE DATA DATAFILE XXX_DATA.DBF` and got Database not open As I said, i don't know how bad this is, or how far i'm from gaining access to my database (well, to this SID at least, the others are working). I would imagine that a last resource would be to throw everything away, and recreating it, but I don't know how to, and I was hoping there's a less destructive solution. Any help will be greatly appreciated . Thanks in advance.

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  • How can I change the binding order of network adapters in Windows 7?

    - by Chris Farmer
    The end goal here is that I am trying to install an Oracle 10g server on my Windows 7 x64 dev box. I use DHCP, and the Oracle installer is throwing up this warning: Checking Network Configuration requirements ... Check complete. The overall result of this check is: Failed <<<< Problem: The install has detected that the primary IP address of the system is DHCP-assigned. Recommendation: Oracle supports installations on systems with DHCP-assigned IP addresses; However, before you can do this, you must configure the Microsoft LoopBack Adapter to be the primary network adapter on the system. See the Installation Guide for more details on installing the software on systems configured with DHCP. I have installed the loopback adapter, but I am not sure how to make it the primary network adapter. I see this Microsoft KB article on the subject but it's Windows XP-oriented, and I can't seem to find a comparable one for Windows 7. Some of the options it talks about don't seem to be present in the views of the adapters that I see. So, how can I make the loopback adapter become the primary adapter?

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  • Planning to shift career from Java/J2EE technologies to Java Integration technologies. Please sugges

    - by konda
    Hi, I am Java/J2EE programer with over 5 years of experience. I recently read some posts and I realized that Java Based Integration platforms such as WLI, oracle SOA, Tibco, will rule the future in Java Space. And there are other reasons as well for my move. So, I am planning to move to java integration technologies and I wanted to know from you guys which integration platform will be good one based on my experience. thanks in advance.

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  • Using PHP OCI8 with 32-bit PHP on Windows 64-bit

    - by christopher.jones
    The world migration from 32-bit to 64-bit operating systems is gaining pace. However I've seen a couple of customers having difficulty with the PHP OCI8 extension and Oracle DB on Windows 64-bit platforms. The errors vary depending how PHP is run. They may appear in the Apache or PHP log: Unable to load dynamic library 'C:\Program Files (x86)\PHP\ext\php_oci8_11g.dll' - %1 is not a valid Win32 application. or Warning oci_connect(): OCIEnvNlsCreate() failed. There is something wrong with your system - please check that PATH includes the directory with Oracle Instant Client libraries Other than IIS permission issues a common cause seems to be trying to use PHP with libraries from an Oracle 64-bit database on the same machine. There is currently no 64-bit version of PHP on http://php.net/ so there is a library mismatch. A solution is to install Oracle Instant Client 32-bit and make sure that PHP uses these libraries, while not interferring with the 64-bit database on the same machine. Warning: The following hacky steps come untested from a Linux user: Unzip Oracle Instant Client 32-bit and move it to C:\WINDOWS\SYSWOW64\INSTANTCLIENT_11_2. You may need to do this in a console with elevated permissions. Edit your PATH environment variable and insert C:\WINDOWS\SYSTEM32\INSTANTCLIENT_11_2 in the directory list before the entry for the Oracle Home library. Windows makes it so all 32-bit applications that reference C:\WINDOWS\SYSTEM32 actually see the contents of the C:\WINDOWS\SYSWOW64 directory. Your 64-bit database won't find an Instant Client in the real, physical C:\WINDOWS\SYSTEM32 directory and will continue to use the database libraries. Some of our Windows team are concerned about this hack and prefer a more "correct" solution that (i) doesn't require changing the Windows system directory (ii) doesn't add to the "memory" burden about what was configured on the system (iii) works when there are multiple database versions installed. The solution is to write a script which will set the 64-bit (or 32-bit) Oracle libraries in the path as needed before invoking the relevant bit-ness application. This does have a weakness when the application is started as a service. As a footnote: If you don't have a local database and simply need to have 32-bit and 64-bit Instant Client accessible at the same time, try the "symbolic" link approach covered in the hack in this OTN forum thread. Reminder warning: This blog post came untested from a Linux user.

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  • Oracle : « Le Cloud reprend le meilleur des Mainframes » et en corrige les défauts, à condition qu'il s'appuie sur des standards ouverts

    Oracle : « Le Cloud reprend le meilleur des Mainframes » Et en corrige les défauts, à condition qu'il s'appuie sur des standards ouverts Il y a environ 7 ans, Oracle a entamé un virage stratégique. Son but était de simplifier les déploiements et les architectures IT. Aujourd'hui, l'éditeur aux multiples casquettes (BI, BPM, Hardware, SGBD, Java, etc.) est en train d'en faire un deuxième. Celui du Cloud . Et toujours sous le signe de la simplification. « Le meilleur Cloud sera complètement transparent pour les utilisateurs », prédit Andrew Sutherland, le cordial (et écossais) Senior Vice-Président Fusion Middleware Europe, de passage ce matin à Paris. Sous-entendu, t...

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  • Le projet Hudson officiellement forké après le vote de la communauté open-source, Oracle continuera à développer « son » projet Hudson

    Le projet Hudson officiellement forké Après le vote de la communauté open-source et devient Jenkins, Oracle continuera de développer son projet Mise à jour du 02/02/11 La communauté a voté. Et à une écrasante majorité (214 contre 14), elle a validé le transfert du projet Hudson vers les Google Groups (pour les mailing lists et les discussions) et vers GitHub pour le code (lire ci-avant). En conflit avec Oracle sur la propriété du nom, les responsables du projets avaient également proposé de le rebaptiser Projet Jenkins. Une appellation elle aussi acceptée, comme en témoigne le nouveau site d'un des serveurs d'intégration contin...

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  • ArchBeat Link-o-Rama for August 1, 2013

    - by OTN ArchBeat
    Performance Tuning – Systems Running BPEL Processes | Ravi Saraswathi and Jaswant Sing Ravi Saraswathi and Jaswant Singh, the authors of "Oracle SOA BPEL Process Manager 11gR1 - A Hands-on Tutorial" explain performance tuning of SOA composite applications for optimal performance and scalability. Steps to configure SAML 2.0 with Weblogic Server | Puneeth The blogger known only as Punteeth shares an illustrated technical post that will be of interest to those working with Oracle WebLogic and the Security Assertion Markup Language (SAML). Video: Planning and Getting Started - Developer PCs | Chris Muir Tune in to the latest episode of ADF Architecture TV to see Chris Muir explain why you don't have to buy the most expensive PCs in order to run JDeveloper. Key User Experience Design Principles for working with Big Data | John Fuller User Experience Designer John Fuller shares 6 core design principles for working with big data that focus on "helping people bring together a variety of data types in a fast and flexible way." Event: OTN Developer Day: ADF Mobile - Burlington, MA - Aug 28 Through six sessions, including a hands-on workshop, you'll learn a simpler way to leverage your existing skills to develop enterprise mobile applications using Oracle ADF Mobile. Registration is free, but seating is limited. Optimizing WebCenter Portal Mobile Delivery | Jeevan Joseph FMW solution architect Jeevan Joseph "walks you through identifying and analyzing some common WebCenter Portal performance bottlenecks related to page weight and describes a generic approach that can streamline your portal while improving the performance and response times." Customizing specific instances of a WebCenter task flow | Jeevan Joseph Fusion Middleware A-Team solution architect Jeevan Joseph strikes again with this article that explains "how to set up parameters on MDS customization so that it is applied only under certain conditions...making it possible to customize individual instances of task flows." Exalogic Virtual Tea Break Snippets – Modifying Memory, CPU and Storage on a vServer | Andrew Hopkinson FMW solution architect Andrew Hopkinson walks you through "the simple process of resizing the resources associated with an already existing Exalogic vServer." Oracle ADF Mobile Virtual Developer Day - Next Week | Shay Shmeltzer JDeveloper product team lead Shay Schmeltzer shares agenda information for the OTN Virtual Developer Day event covering Mobile Application Development for iOS and Android, coming up one week from today, on August 7, 2013, 9am PT/Noon ET/1pm BRT. What's New In Oracle Enterprise Pack for Eclipse 12.1.2.1.0? New features and updates on the newly-released Oracle Enterprise Pack for Eclipse 12.1.2.1.0, now available for download from OTN. IOUG Cloud Builders Unite | Jeff Erickson Check out this great Oracle Magazine article by Jeff Erickson about IOUG members organizing around their common interest in building private clouds. Thought for the Day "Stuff that's hidden and murky and ambiguous is scary because you don't know what it does." — Jerry Garcia (August 1, 1942 – August 9, 1995) Source: brainyquote.com

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  • A brief introduction to BRM and architecture

    - by Yani Miguel
    Oracle Communications Billing and Revenue Management (Oracle BRM) is the telcos industry´s leading solution intended for communications service providers. This post encourages to know BRM starting with the basics. History Portal was a billing and revenue managament solution to communications industry created by Portal Software. In 2006 Oracle acquired Portal Software and the solution was renamed BRM. Today Oracle BRM is the first end-to-end packaged enterprise software suite for the communications industry, however BRM is just one more product in the catalog of OSS solutions that Oracle offers. BRM can bill and manage all communications services including wireline, wireless, broadband, cable, voice over IP, IPTV, music, and video. BRM Architecture BRM´s architecture consists of 4 layers or tiers. Through these layers are the data, bussines logic and interfaces to connect graphical client tools.Application tier This layer provides GUI client tools enabling communication to other layers through open APIs. Some BRM client applications are: Customer Center Pricing Center Universal Event Loader Web Server BRM Billing Application Collections Center Permissioning Center Furthermore, this layer is where are provided real-time external events. Bussines Process Tier Although all layers are equally important, I think it deserves more atention because in this tier BRM functionality is implemented. All functions that give life to BRM are in this layer coded in C language called Opcodes (System Processes in the image). Any changes or additional functionality should be made here, so when we try to customize the product, we will most of the time programming in this layer (Business Policies in the image).Bussines Process Tier Features: Implements Portal system functionalityValidates data from the application tierModifies Portal behavior through business policies. Business policies can by customized.Triggers external systems using event notification. Object Tier This layer is responsible for transfer the BRM requests into database language and translate BRM requests into external system requests. Without it, the business logic (data from Bussines Process Tier) could not be understood by the relational database. Data tier Data tier is responsable for the storage of BRM database and other external systems databases. External systems include credit card, tax, and directory servers. Finally, It's important to note that BRM is designed to easily integrate with the following solutions:AIA 2.4 Siebel CRM E-Business Suite - G/L onlyCommunications Services Gatekeeper Oracle BI Publisher. Personally, I think that BRM could improve migrating client-server architecture to a fully web platform that works with Oracle Middleware like any product of the Fusion Middleware family. Hopefully there are already initiatives in this area.

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  • A Complete Customer Experience Solution (3 of 3 in 'No Customer Left Behind' Series)

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development In my previous post, I talked about taking three concrete steps to improve your customers' overall experiences: 1) understand your customer, 2) empower your ecosystem, and 3) adapt your business. To do these effectively and efficiently, it's important to find the right technology that can bridge the gaps across your channels, interactions, departments, and repositories. Oracle has spent the past three years and more than six billion dollars acquiring and developing some of the world's best-of-breed applications. The result is the most comprehensive customer experience (CX) portfolio offering in the World - bar none: ATG Best in Class Selling Experiences Fatwire Best in Class Marketing Experiences Inquira Best in Class Support Experiences Endecca Best in Class Search Experiences RightNow Best in Class Service Experiences Vitrue & Involver Best in Class Social Marketing Collective Intellect Best In Class Social Listening We don't expect organizations to eat the CX elephant in one bite, nor should they try to. There are key strategic initiatives within each of the four main pillars of our customer experience offering for which we deliver solutions: 1. Customer Experience for Marketing Social Listening and Engagement Social Marketing Marketing Websites Demand Generation and Lead Management Marketing and Loyalty Management 2. Customer Experience for Commerce Search, Navigation & Content Delivery Cross-Channel Commerce Targeting & Product Recommendations Social Commerce Order Management & Fulfillment Retail Store Operations 3. Customer Experience for Sales Sales Force Automation Social Selling Territory & Quota Management Revenue Forecasting Partner Relationship Management Quote to Cash Incentive Compensation 4. Customer Experience for Service Cross-Channel Customer Service Knowledge Management Social Customer Service Eligibility Management Contracts, Assets, and Entitlements Industry-Specific Solutions eBilling Oracle's customer experience portfolio is socially infused at each layer of our pillars rather than simply bolted on as a side process. This combines with the power of the Cloud to run the parts of the solution that need the access, efficiency, and agility from a managed infrastructure. You can get the compliance control from on-premise backbone infrastructure systems that run your business and don't change that often. Please take advantage of our teams of Oracle customer experience professionals and our key agency and technology partner ecosystem. They can help you develop strategic solution roadmaps that build and deliver customer experience and that are tailored to your business needs and objectives. No one has built a better customer service portfolio to manage the entire customer journey than Oracle. It is backed by CX thought leadership programs, a commitment from our executives, and a worldview that your technology decisions must be driven by your customer experiences to succeed. If you’d like to follow up on this conversation, please leave a comment or contact me at [email protected]. You can get more information on Oracle’s complete customer experience solution here.

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  • WebCenter Customer Spotlight: Ferrous Resources do Brasil S.A.

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryFerrous Resources do Brasil S.A. (Ferrous) is a startup company whose core business is the exploration, prospection, exploitation, and commercialization of iron ore. They wanted to create an effective, secure and scalable document management system to support the company’s new iron ore exploration operations in Brazil. Ferrous worked with the Oracle Partner 2D Tecnologia to implement a centralized document management system using  Oracle WebCenter Content. The single repository hold almost 220,000 files with an expected to growth to 8 million files in the next two years.  The solution has reduced  financial audit reporting from two weeks to only four days. Company OverviewFounded in 2007, Ferrous Resources do Brasil S.A. (Ferrous) is a startup company whose core business is the exploration, prospection, exploitation, and commercialization of iron ore. Ferrous intends to become one of the five largest iron ore mining companies in the world within the next few years.  Business ChallengesFerrous wanted to create an effective, secure and scalable document management system to support the company’s new iron ore exploration operations in Brazil. Solution DeployedFerrous worked with the Oracle Partner 2D Tecnologia to implement a centralized document management system using  Oracle WebCenter Content. They consolidated all company documents into a single repository to hold almost 220,000 files, including iron-ore project layout and pictures for a repository that is expected to grow to 8 million files in the next two years. Business Results Gained access to reports on individual files of pictures, project layouts, text files, spreadsheets, and slides–enabling the company to find out who opened and altered each  file and when, as well as to access previous versions Enabled investors and board of directors abroad to access all company documents via a Web portal, something that was previously achieved only through e-mails or CD file transfers Enabled the company to consolidate all files, which were mostly disseminated in pen drives and desktops, so that they are now available to more than 500 system users, including investors, lawyers, partners, and 320 in-company users Reduced time to search specific documents, saving several days in financial audit reporting, an activity that previously took two weeks and now requires only four days  “With Oracle WebCenter Content, we managed to organize, control, and protect the company’s files since the beginning of operations and, as a consequence, can offer rapid and transparent access to all company documents.” Frederico Samartini, Business Performance Manager, Ferrous Resources do Brasil S.A. Additional Information Ferrous Customer Snapshot Oracle WebCenter Content

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  • WebCenter Customer Spotlight: Instituto Mexicano de la Propiedad Industrial

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryInstituto Mexicano de la Propiedad Industrial (IMPI) is a decentralized  federal agency with the goals of protecting and ensuring awareness of industrial property rights in Mexico. IMPI  business objectives were to increase efficiency, improve client service, accelerate services to the public and reduce paper use by digitizing management of necessary documentation for patent and trademark submissions and approvals. IMPI  implemented  Oracle WebCenter Content to develop electronic inquiry service by digitizing and managing documents and a public Web site making patent-related information easily available online. With the implemented solution IMPI increased the number of monthly inquires from 200 in person consultations to 80,000 electronic consultations and the number of trademark record inquiries from 30,000 to 300,000. Company OverviewInstituto Mexicano de la Propiedad Industrial (IMPI) is a decentralized federal agency with the goals of protecting and ensuring awareness of industrial property rights in Mexico. IMPI is responsible for registering and publicizing inventions, distinctive signs, trademarks, and patents. In addition to its Mexico City headquarters, IMPI has five regional offices.  Business Challenges IMPI  business objectives were to increase efficiency by automating internal operations and patent and trademark-related procedures and services, improve client service by simplifying patent and trademark procedures, accelerate services to the public and reduce paper use by digitizing management of necessary documentation for patent and trademark submissions and approvals. Solution DeployedIMPI worked with Oracle Consulting to implement Oracle WebCenter Content to develop electronic inquiry service - services that were previously provided in person only - by digitizing and managing documents. They use Oracle Database 11g, Enterprise Edition to manage data for all mission-critical systems, automating patent and trademark transactions, providing consistent, readily available, and accurate data. IMPI developed a Web site to support newly digitized information with simple and flexible interfaces, making patent-related information easily available online to the public. Business ResultsWith the implemented solution IMPI increased the number of monthly inquires  from 200 in person consultations to 80,000 electronic consultations and the number of trademark record inquiries from 30,000 to 300,000. “Oracle WebCenter Content structure is unique. It lets us separately manage communication with other applications and databases, and performs content management itself. It’s a stable tool, at an appropriate cost, that lets us develop and provide reliable electronic services.” Eugenio Ponce de León, Divisional Director of Systems and Technology, Instituto Mexicano de la Propiedad Industrial Additional Information Instituto Mexicano de la Propiedad Customer Snapshot Oracle WebCenter Content

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