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  • How to Troubleshoot TFS Build Server Failure?

    - by Tarun Arora
    Ever found your self in this helpless situation where you think you have tried every possible suggestion on the internet to bring the build server back but it just won’t work. Well some times before hunting around for a solution it is important to understand what the problem is, if the error messages in the build logs don’t seem to help you can always enable tracing on the build server to get more information on what could possibly be the root cause of failure. In this blog post today I’ll be showing you how to enable tracing on, - TFS 2010/11 Server - Build Server - Client Enable Tracing on Team Foundation Server 2010/2011 On the Team Foundation Server navigate to C:\Program Files\Microsoft Team Foundation Server 2010\Application Tier\Web Services, right click web.config and from the context menu select edit.          Search for the <appSettings> node in the config file and set the value of the key ‘traceWriter’ to true.          In the <System.diagnostics> tag set the value of switches from 0 to 4 to set the trace level to maximum to write diagnostics level trace information.          Restart the TFS Application pool to force this change to take effect. The application pool restart will impact any one using the TFS server at present. Note - It is recommended that you do not make any changes to the TFS production application server, this can have serious consequences and can even jeopardize the installation of your server.          Download the Debug view tool from http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx and set it to capture “Global Events”. Perform any actions in the Team Explorer on the client machine, you should be able to see a series of trace data in the debug view tool now.         Enable Tracing on Build Controller/Agents Log on to the Build Controller/Agent and Navigate to the directory C:\Program Files\Microsoft Team Foundation Server 2010\Tools         Look for the configuration file ‘TFSBuildServiceHost.exe.config’ if it is not already there create a new text file and rename it to ‘TFSBuildServiceHost.exe.config’         To Enable tracing uncomment the <system.diagnostics> and paste the snippet below if it is not already there. <configuration> <system.diagnostics> <switches> <add name="BuildServiceTraceLevel" value="4"/> </switches> <trace autoflush="true" indentsize="4"> <listeners> <add name="myListener" type="Microsoft.TeamFoundation.TeamFoundationTextWriterTraceListener, Microsoft.TeamFoundation.Common, Version=10.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a" initializeData="c:\logs\TFSBuildServiceHost.exe.log" /> <remove name="Default" /> </listeners> </trace> </system.diagnostics> </configuration> The highlighted path above is where the Log file will be created. If the folder is not already there then create the folder, also, make sure that the account running the build service has access to write to this folder.         Restart the build Controller/Agent service from the administration console (or net stop tfsbuildservicehost & net start tfsbuildservicehost) in order for the new setting to be picked up.         Enable TFS Tracing on the Client Machine On the client machine, shut down Visual Studio, navigate to C:\Program Files\Microsoft Visual Studio 10.0\Common 7\IDE          Search for devenv.exe.config, make a backup copy of the config file and right click the file and from the context menu select edit. If its not already there create this file.          Edit devenv.exe.config by adding the below code snippet before the last </configuration> tag <system.diagnostics> <switches> <add name="TeamFoundationSoapProxy" value="4" /> <add name="VersionControl" value="4" /> </switches> <trace autoflush="true" indentsize="3"> <listeners> <add name="myListener" type="Microsoft.TeamFoundation.TeamFoundationTextWriterTraceListener,Microsoft.TeamFoundation.Common, Version=10.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a" initializeData="c:\tf.log" /> <add name="perfListener" type="Microsoft.TeamFoundation.Client.PerfTraceListener, Microsoft.TeamFoundation.Client, Version=10.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a"/> </listeners> </trace> </system.diagnostics> The highlighted path above is where the Log file will be created. If the folder is not already there then create the folder. Start Visual Studio and after a bit of activity you should be able to see the new log file being created on the folder specified in the config file. Other Resources Below are some Key resource you might like to review. I would highly recommend the documentation, walkthroughs and videos available on MSDN.   Thank you for taking the time out and reading this blog post. If you enjoyed the post, remember to subscribe to http://feeds.feedburner.com/TarunArora. Have you come across an interesting one to one with the build server, please share your experience here. Questions/Feedback/Suggestions, etc please leave a comment. Thank You! Share this post : CodeProject

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  • Repeated calls with random Javascript append to the URL

    - by cjk
    I keep getting calls to my server where there is random Javascript appended on the end of lots of the calls, e.g.: /UI/Includes/JavaScript/).length)&&e.error( /UI/Includes/JavaScript/,C,!1),a.addEventListener( /UI/Includes/JavaScript/),l=b.createDocumentFragment(),m=b.documentElement,n=m.firstChild,o=b.createElement( /UI/Includes/JavaScript/&&a.getAttributeNode( /UI/Includes/JavaScript/&&a.firstChild.getAttribute( /UI/Includes/JavaScript/).replace(bd, /UI/Includes/JavaScript/)),a.getElementsByTagName( The user agent is always this: Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+.NET+CLR+2.0.50727) I have jQuery, Modernizr and other JS and originally thought that some browser was messing up it's JS calls, however this particular IP address hasn't requested any images so I'm wondering if it is some kind of attack. Is this a common occurence?

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  • SiriProxy Harnesses Siri’s Voice Processing to Control Thermostats and More

    - by Jason Fitzpatrick
    iOS: This clever hack taps into the Siri voice agent in iPhone 4S units and allows a proxy service to execute commands outside the normal range of Siri’s behavior–like adjusting the thermostat. It’s a highly experimental hack but it showcases the great potential for Siri-based interaction with a wide range of services and network devices. In the above video Apple enthusiast Plamoni demonstrates how, using SiriProxy, he can check and control his home thermostat. Watch the video the see it in action and, if you feel like riding the edge of experimental and unapproved iPhone antics, you can hit up the link below for the source code and additional documentation. SiriProxy [via ExtremeTech] HTG Explains: When Do You Need to Update Your Drivers? How to Make the Kindle Fire Silk Browser *Actually* Fast! Amazon’s New Kindle Fire Tablet: the How-To Geek Review

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  • NetBackup-pal is muködik az Oracle Database 11gR2 mentés Exadata V2 környezetben

    - by Fekete Zoltán
    A Veritas NetBackup szoftverrel is menthetok az Oracle 11gR2 adatbázisok az Oracle Enterprise Linux-on is (RMAN-t használva), 64-bites környezetben. A dokumentumokban a Red Hat-re vonatkozó infót kell keresnünk, mivel http://seer.entsupport.symantec.com/docs/337048.htm szerint "Oracle Enterprise Linux (OEL)" Supported based on NetBackup Red Hat Enterprise Linux 4.x/5.x Client, Server, and Oracle Agent support. BMR is not supported. NetBackup compatibility listák: http://seer.entsupport.symantec.com/docs/303344.htm - A NetBackup 7 kompatibilis az Oracle Exadata V2-vel: http://seer.entsupport.symantec.com/docs/340295.htm - A NetBackup 6.x verziókra telepíteni kell a következo patch-et: NB_6.5.5_ET1940073_1_347227.zip is a NetBackup 6.5.5 EEB (Emergency Engineering Binary) for Oracle Clients. http://seer.entsupport.symantec.com/docs/347227.htm és http://support.veritas.com/docs/279048.

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  • Virtual host is not working in Ubuntu 14 VPS using XAMPP 1.8.3

    - by viral4ever
    I am using XAMPP as server in ubuntu 14.04 VPS of digitalocean. I tried to setup virtual hosts. But it is not working and I am getting 403 error of access denied. I changed files too. My files with changes are /opt/lampp/etc/httpd.conf # # This is the main Apache HTTP server configuration file. It contains the # configuration directives that give the server its instructions. # See <URL:http://httpd.apache.org/docs/trunk/> for detailed information. # In particular, see # <URL:http://httpd.apache.org/docs/trunk/mod/directives.html> # for a discussion of each configuration directive. # # Do NOT simply read the instructions in here without understanding # what they do. They're here only as hints or reminders. If you are unsure # consult the online docs. You have been warned. # # Configuration and logfile names: If the filenames you specify for many # of the server's control files begin with "/" (or "drive:/" for Win32), the # server will use that explicit path. If the filenames do *not* begin # with "/", the value of ServerRoot is prepended -- so 'log/access_log' # with ServerRoot set to '/www' will be interpreted by the # server as '/www/log/access_log', where as '/log/access_log' will be # interpreted as '/log/access_log'. # # ServerRoot: The top of the directory tree under which the server's # configuration, error, and log files are kept. # # Do not add a slash at the end of the directory path. If you point # ServerRoot at a non-local disk, be sure to specify a local disk on the # Mutex directive, if file-based mutexes are used. If you wish to share the # same ServerRoot for multiple httpd daemons, you will need to change at # least PidFile. # ServerRoot "/opt/lampp" # # Mutex: Allows you to set the mutex mechanism and mutex file directory # for individual mutexes, or change the global defaults # # Uncomment and change the directory if mutexes are file-based and the default # mutex file directory is not on a local disk or is not appropriate for some # other reason. # # Mutex default:logs # # Listen: Allows you to bind Apache to specific IP addresses and/or # ports, instead of the default. See also the <VirtualHost> # directive. # # Change this to Listen on specific IP addresses as shown below to # prevent Apache from glomming onto all bound IP addresses. # #Listen 12.34.56.78:80 Listen 80 # # Dynamic Shared Object (DSO) Support # # To be able to use the functionality of a module which was built as a DSO you # have to place corresponding `LoadModule' lines at this location so the # directives contained in it are actually available _before_ they are used. # Statically compiled modules (those listed by `httpd -l') do not need # to be loaded here. # # Example: # LoadModule foo_module modules/mod_foo.so # LoadModule authn_file_module modules/mod_authn_file.so LoadModule authn_dbm_module modules/mod_authn_dbm.so LoadModule authn_anon_module modules/mod_authn_anon.so LoadModule authn_dbd_module modules/mod_authn_dbd.so LoadModule authn_socache_module modules/mod_authn_socache.so LoadModule authn_core_module modules/mod_authn_core.so LoadModule authz_host_module modules/mod_authz_host.so LoadModule authz_groupfile_module modules/mod_authz_groupfile.so LoadModule authz_user_module modules/mod_authz_user.so LoadModule authz_dbm_module modules/mod_authz_dbm.so LoadModule authz_owner_module modules/mod_authz_owner.so LoadModule authz_dbd_module modules/mod_authz_dbd.so LoadModule authz_core_module modules/mod_authz_core.so LoadModule authnz_ldap_module modules/mod_authnz_ldap.so LoadModule access_compat_module modules/mod_access_compat.so LoadModule auth_basic_module modules/mod_auth_basic.so LoadModule auth_form_module modules/mod_auth_form.so LoadModule auth_digest_module modules/mod_auth_digest.so LoadModule allowmethods_module modules/mod_allowmethods.so LoadModule file_cache_module modules/mod_file_cache.so LoadModule cache_module modules/mod_cache.so LoadModule cache_disk_module modules/mod_cache_disk.so LoadModule socache_shmcb_module modules/mod_socache_shmcb.so LoadModule socache_dbm_module modules/mod_socache_dbm.so LoadModule socache_memcache_module modules/mod_socache_memcache.so LoadModule dbd_module modules/mod_dbd.so LoadModule bucketeer_module modules/mod_bucketeer.so LoadModule dumpio_module modules/mod_dumpio.so LoadModule echo_module modules/mod_echo.so LoadModule case_filter_module modules/mod_case_filter.so LoadModule case_filter_in_module modules/mod_case_filter_in.so LoadModule buffer_module modules/mod_buffer.so LoadModule ratelimit_module modules/mod_ratelimit.so LoadModule reqtimeout_module modules/mod_reqtimeout.so LoadModule ext_filter_module modules/mod_ext_filter.so LoadModule request_module modules/mod_request.so LoadModule include_module modules/mod_include.so LoadModule filter_module modules/mod_filter.so LoadModule substitute_module modules/mod_substitute.so LoadModule sed_module modules/mod_sed.so LoadModule charset_lite_module modules/mod_charset_lite.so LoadModule deflate_module modules/mod_deflate.so LoadModule mime_module modules/mod_mime.so LoadModule ldap_module modules/mod_ldap.so LoadModule log_config_module modules/mod_log_config.so LoadModule log_debug_module modules/mod_log_debug.so LoadModule logio_module modules/mod_logio.so LoadModule env_module modules/mod_env.so LoadModule mime_magic_module modules/mod_mime_magic.so LoadModule cern_meta_module modules/mod_cern_meta.so LoadModule expires_module modules/mod_expires.so LoadModule headers_module modules/mod_headers.so LoadModule usertrack_module modules/mod_usertrack.so LoadModule unique_id_module modules/mod_unique_id.so LoadModule setenvif_module modules/mod_setenvif.so LoadModule version_module modules/mod_version.so LoadModule remoteip_module modules/mod_remoteip.so LoadModule proxy_module modules/mod_proxy.so LoadModule proxy_connect_module modules/mod_proxy_connect.so LoadModule proxy_ftp_module modules/mod_proxy_ftp.so LoadModule proxy_http_module modules/mod_proxy_http.so LoadModule proxy_fcgi_module modules/mod_proxy_fcgi.so LoadModule proxy_scgi_module modules/mod_proxy_scgi.so LoadModule proxy_ajp_module modules/mod_proxy_ajp.so LoadModule proxy_balancer_module modules/mod_proxy_balancer.so LoadModule proxy_express_module modules/mod_proxy_express.so LoadModule session_module modules/mod_session.so LoadModule session_cookie_module modules/mod_session_cookie.so LoadModule session_dbd_module modules/mod_session_dbd.so LoadModule slotmem_shm_module modules/mod_slotmem_shm.so LoadModule ssl_module modules/mod_ssl.so LoadModule lbmethod_byrequests_module modules/mod_lbmethod_byrequests.so LoadModule lbmethod_bytraffic_module modules/mod_lbmethod_bytraffic.so LoadModule lbmethod_bybusyness_module modules/mod_lbmethod_bybusyness.so LoadModule lbmethod_heartbeat_module modules/mod_lbmethod_heartbeat.so LoadModule unixd_module modules/mod_unixd.so LoadModule dav_module modules/mod_dav.so LoadModule status_module modules/mod_status.so LoadModule autoindex_module modules/mod_autoindex.so LoadModule info_module modules/mod_info.so LoadModule suexec_module modules/mod_suexec.so LoadModule cgi_module modules/mod_cgi.so LoadModule cgid_module modules/mod_cgid.so LoadModule dav_fs_module modules/mod_dav_fs.so LoadModule vhost_alias_module modules/mod_vhost_alias.so LoadModule negotiation_module modules/mod_negotiation.so LoadModule dir_module modules/mod_dir.so LoadModule actions_module modules/mod_actions.so LoadModule speling_module modules/mod_speling.so LoadModule userdir_module modules/mod_userdir.so LoadModule alias_module modules/mod_alias.so LoadModule rewrite_module modules/mod_rewrite.so <IfDefine JUSTTOMAKEAPXSHAPPY> LoadModule php4_module modules/libphp4.so LoadModule php5_module modules/libphp5.so </IfDefine> <IfModule unixd_module> # # If you wish httpd to run as a different user or group, you must run # httpd as root initially and it will switch. # # User/Group: The name (or #number) of the user/group to run httpd as. # It is usually good practice to create a dedicated user and group for # running httpd, as with most system services. # User root Group www </IfModule> # 'Main' server configuration # # The directives in this section set up the values used by the 'main' # server, which responds to any requests that aren't handled by a # <VirtualHost> definition. These values also provide defaults for # any <VirtualHost> containers you may define later in the file. # # All of these directives may appear inside <VirtualHost> containers, # in which case these default settings will be overridden for the # virtual host being defined. # # # ServerAdmin: Your address, where problems with the server should be # e-mailed. This address appears on some server-generated pages, such # as error documents. e.g. [email protected] # ServerAdmin [email protected] # # ServerName gives the name and port that the server uses to identify itself. # This can often be determined automatically, but we recommend you specify # it explicitly to prevent problems during startup. # # If your host doesn't have a registered DNS name, enter its IP address here. # #ServerName www.example.com:@@Port@@ # XAMPP ServerName localhost # # Deny access to the entirety of your server's filesystem. You must # explicitly permit access to web content directories in other # <Directory> blocks below. # <Directory /> AllowOverride none Require all denied </Directory> # # Note that from this point forward you must specifically allow # particular features to be enabled - so if something's not working as # you might expect, make sure that you have specifically enabled it # below. # # # DocumentRoot: The directory out of which you will serve your # documents. By default, all requests are taken from this directory, but # symbolic links and aliases may be used to point to other locations. # DocumentRoot "/opt/lampp/htdocs" <Directory "/opt/lampp/htdocs"> # # Possible values for the Options directive are "None", "All", # or any combination of: # Indexes Includes FollowSymLinks SymLinksifOwnerMatch ExecCGI MultiViews # # Note that "MultiViews" must be named *explicitly* --- "Options All" # doesn't give it to you. # # The Options directive is both complicated and important. Please see # http://httpd.apache.org/docs/trunk/mod/core.html#options # for more information. # #Options Indexes FollowSymLinks # XAMPP Options Indexes FollowSymLinks ExecCGI Includes # # AllowOverride controls what directives may be placed in .htaccess files. # It can be "All", "None", or any combination of the keywords: # Options FileInfo AuthConfig Limit # #AllowOverride None # since XAMPP 1.4: AllowOverride All # # Controls who can get stuff from this server. # Require all granted </Directory> # # DirectoryIndex: sets the file that Apache will serve if a directory # is requested. # <IfModule dir_module> #DirectoryIndex index.html # XAMPP DirectoryIndex index.html index.html.var index.php index.php3 index.php4 </IfModule> # # The following lines prevent .htaccess and .htpasswd files from being # viewed by Web clients. # <Files ".ht*"> Require all denied </Files> # # ErrorLog: The location of the error log file. # If you do not specify an ErrorLog directive within a <VirtualHost> # container, error messages relating to that virtual host will be # logged here. If you *do* define an error logfile for a <VirtualHost> # container, that host's errors will be logged there and not here. # ErrorLog "logs/error_log" # # LogLevel: Control the number of messages logged to the error_log. # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. # LogLevel warn <IfModule log_config_module> # # The following directives define some format nicknames for use with # a CustomLog directive (see below). # LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %b" common <IfModule logio_module> # You need to enable mod_logio.c to use %I and %O LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" %I %O" combinedio </IfModule> # # The location and format of the access logfile (Common Logfile Format). # If you do not define any access logfiles within a <VirtualHost> # container, they will be logged here. Contrariwise, if you *do* # define per-<VirtualHost> access logfiles, transactions will be # logged therein and *not* in this file. # CustomLog "logs/access_log" common # # If you prefer a logfile with access, agent, and referer information # (Combined Logfile Format) you can use the following directive. # #CustomLog "logs/access_log" combined </IfModule> <IfModule alias_module> # # Redirect: Allows you to tell clients about documents that used to # exist in your server's namespace, but do not anymore. The client # will make a new request for the document at its new location. # Example: # Redirect permanent /foo http://www.example.com/bar # # Alias: Maps web paths into filesystem paths and is used to # access content that does not live under the DocumentRoot. # Example: # Alias /webpath /full/filesystem/path # # If you include a trailing / on /webpath then the server will # require it to be present in the URL. You will also likely # need to provide a <Directory> section to allow access to # the filesystem path. # # ScriptAlias: This controls which directories contain server scripts. # ScriptAliases are essentially the same as Aliases, except that # documents in the target directory are treated as applications and # run by the server when requested rather than as documents sent to the # client. The same rules about trailing "/" apply to ScriptAlias # directives as to Alias. # ScriptAlias /cgi-bin/ "/opt/lampp/cgi-bin/" </IfModule> <IfModule cgid_module> # # ScriptSock: On threaded servers, designate the path to the UNIX # socket used to communicate with the CGI daemon of mod_cgid. # #Scriptsock logs/cgisock </IfModule> # # "/opt/lampp/cgi-bin" should be changed to whatever your ScriptAliased # CGI directory exists, if you have that configured. # <Directory "/opt/lampp/cgi-bin"> AllowOverride None Options None Require all granted </Directory> <IfModule mime_module> # # TypesConfig points to the file containing the list of mappings from # filename extension to MIME-type. # TypesConfig etc/mime.types # # AddType allows you to add to or override the MIME configuration # file specified in TypesConfig for specific file types. # #AddType application/x-gzip .tgz # # AddEncoding allows you to have certain browsers uncompress # information on the fly. Note: Not all browsers support this. # #AddEncoding x-compress .Z #AddEncoding x-gzip .gz .tgz # # If the AddEncoding directives above are commented-out, then you # probably should define those extensions to indicate media types: # AddType application/x-compress .Z AddType application/x-gzip .gz .tgz # # AddHandler allows you to map certain file extensions to "handlers": # actions unrelated to filetype. These can be either built into the server # or added with the Action directive (see below) # # To use CGI scripts outside of ScriptAliased directories: # (You will also need to add "ExecCGI" to the "Options" directive.) # #AddHandler cgi-script .cgi # XAMPP, since LAMPP 0.9.8: AddHandler cgi-script .cgi .pl # For type maps (negotiated resources): #AddHandler type-map var # # Filters allow you to process content before it is sent to the client. # # To parse .shtml files for server-side includes (SSI): # (You will also need to add "Includes" to the "Options" directive.) # # XAMPP AddType text/html .shtml AddOutputFilter INCLUDES .shtml </IfModule> # # The mod_mime_magic module allows the server to use various hints from the # contents of the file itself to determine its type. The MIMEMagicFile # directive tells the module where the hint definitions are located. # #MIMEMagicFile etc/magic # # Customizable error responses come in three flavors: # 1) plain text 2) local redirects 3) external redirects # # Some examples: #ErrorDocument 500 "The server made a boo boo." #ErrorDocument 404 /missing.html #ErrorDocument 404 "/cgi-bin/missing_handler.pl" #ErrorDocument 402 http://www.example.com/subscription_info.html # # # MaxRanges: Maximum number of Ranges in a request before # returning the entire resource, or one of the special # values 'default', 'none' or 'unlimited'. # Default setting is to accept 200 Ranges. #MaxRanges unlimited # # EnableMMAP and EnableSendfile: On systems that support it, # memory-mapping or the sendfile syscall may be used to deliver # files. This usually improves server performance, but must # be turned off when serving from networked-mounted # filesystems or if support for these functions is otherwise # broken on your system. # Defaults: EnableMMAP On, EnableSendfile Off # EnableMMAP off EnableSendfile off # Supplemental configuration # # The configuration files in the etc/extra/ directory can be # included to add extra features or to modify the default configuration of # the server, or you may simply copy their contents here and change as # necessary. # Server-pool management (MPM specific) #Include etc/extra/httpd-mpm.conf # Multi-language error messages Include etc/extra/httpd-multilang-errordoc.conf # Fancy directory listings Include etc/extra/httpd-autoindex.conf # Language settings #Include etc/extra/httpd-languages.conf # User home directories #Include etc/extra/httpd-userdir.conf # Real-time info on requests and configuration #Include etc/extra/httpd-info.conf # Virtual hosts Include etc/extra/httpd-vhosts.conf # Local access to the Apache HTTP Server Manual #Include etc/extra/httpd-manual.conf # Distributed authoring and versioning (WebDAV) #Include etc/extra/httpd-dav.conf # Various default settings Include etc/extra/httpd-default.conf # Configure mod_proxy_html to understand HTML4/XHTML1 <IfModule proxy_html_module> Include etc/extra/proxy-html.conf </IfModule> # Secure (SSL/TLS) connections <IfModule ssl_module> # XAMPP <IfDefine SSL> Include etc/extra/httpd-ssl.conf </IfDefine> </IfModule> # # Note: The following must must be present to support # starting without SSL on platforms with no /dev/random equivalent # but a statically compiled-in mod_ssl. # <IfModule ssl_module> SSLRandomSeed startup builtin SSLRandomSeed connect builtin </IfModule> # XAMPP Include etc/extra/httpd-xampp.conf Include "/opt/lampp/apache2/conf/httpd.conf" I used command shown in this example. I used below lines to change and add group Add group "groupadd www" Add user to group "usermod -aG www root" Change htdocs group "chgrp -R www /opt/lampp/htdocs" Change sitedir group "chgrp -R www /opt/lampp/htdocs/mysite" Change htdocs chmod "chmod 2775 /opt/lampp/htdocs" Change sitedir chmod "chmod 2775 /opt/lampp/htdocs/mysite" And then I changed my vhosts.conf file # Virtual Hosts # # Required modules: mod_log_config # If you want to maintain multiple domains/hostnames on your # machine you can setup VirtualHost containers for them. Most configurations # use only name-based virtual hosts so the server doesn't need to worry about # IP addresses. This is indicated by the asterisks in the directives below. # # Please see the documentation at # <URL:http://httpd.apache.org/docs/2.4/vhosts/> # for further details before you try to setup virtual hosts. # # You may use the command line option '-S' to verify your virtual host # configuration. # # VirtualHost example: # Almost any Apache directive may go into a VirtualHost container. # The first VirtualHost section is used for all requests that do not # match a ServerName or ServerAlias in any <VirtualHost> block. # <VirtualHost *:80> ServerAdmin [email protected] DocumentRoot "/opt/lampp/docs/dummy-host.example.com" ServerName dummy-host.example.com ServerAlias www.dummy-host.example.com ErrorLog "logs/dummy-host.example.com-error_log" CustomLog "logs/dummy-host.example.com-access_log" common </VirtualHost> <VirtualHost *:80> ServerAdmin [email protected] DocumentRoot "/opt/lampp/docs/dummy-host2.example.com" ServerName dummy-host2.example.com ErrorLog "logs/dummy-host2.example.com-error_log" CustomLog "logs/dummy-host2.example.com-access_log" common </VirtualHost> NameVirtualHost * <VirtualHost *> ServerAdmin [email protected] DocumentRoot "/opt/lampp/htdocs/mysite" ServerName mysite.com ServerAlias mysite.com ErrorLog "/opt/lampp/htdocs/mysite/errorlogs" CustomLog "/opt/lampp/htdocs/mysite/customlog" common <Directory "/opt/lampp/htdocs/mysite"> Options Indexes FollowSymLinks Includes ExecCGI AllowOverride All Order Allow,Deny Allow from all Require all granted </Directory> </VirtualHost> but still its not working and I am getting 403 error on my ip and domain however I can access phpmyadmin. If anyone can help me, please help me.

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  • Running TeamCity from Amazon EC2 - Cloud based scalable build and continuous Integration

    Ive been having fun playing with the amazon EC2 cloud service. I set up a server running TeamCity, and an image of a server that just runs a TeamCity agent. I also setup TeamCity  to automatically instantiate agents on EC2 and shut them down based upon availability of free agents. Heres how I did it: The first step was setting up the teamcity server. Create an account on amazon EC2 (BTW, amazons sites works better in IE than it does in chrome.. who knew!?) Open the EC2 dashboard, and...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Running TeamCity from Amazon EC2 - Cloud based scalable build and continuous Integration

    Ive been having fun playing with the amazon EC2 cloud service. I set up a server running TeamCity, and an image of a server that just runs a TeamCity agent. I also setup TeamCity  to automatically instantiate agents on EC2 and shut them down based upon availability of free agents. Heres how I did it: The first step was setting up the teamcity server. Create an account on amazon EC2 (BTW, amazons sites works better in IE than it does in chrome.. who knew!?) Open the EC2 dashboard, and...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • How can I block abusive bots from accessing my Heroku app?

    - by aem
    My Heroku (Bamboo) app has been getting a bunch of hits from a scraper identifying itself as GSLFBot. Googling for that name produces various results of people who've concluded that it doesn't respect robots.txt (eg, http://www.0sw.com/archives/96). I'm considering updating my app to have a list of banned user-agents, and serving all requests from those user-agents a 400 or similar and adding GSLFBot to that list. Is that an effective technique, and if not what should I do instead? (As a side note, it seems weird to have an abusive scraper with a distinctive user-agent.)

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  • Mobile redirect strategy

    - by Kevin
    Looking for help on deciding how to redirect users to a mobile optimized version of my site (m.mysite.com). Looking at two methods: Server configuration (.htaccess or even varnish) Webapp (php) The problem I see with #1 is with the "view full site" link on the mobile site. If a user clicks that link and they go to mysite.com won't the server just redirect them back to m.mysite.com? For #2 I could create a cookie that is checked in addition to the user agent. Any suggestions/comments? Is there a better way to "remember" if the user clicked "visit full site"? Thanks, Kevin

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  • Eight New Oracle Database Assemblies Ready to Run In Your Oracle VM Cloud with Oracle Enterprise Manager 12c

    - by Adam Hawley
    By Sudip Datta, Senior Director, Oracle Enterprise Manager Product Management This week, 8 database virtual assemblies were released via EM 12c Self-Update. The database assemblies are already patched to Oracle recommended levels. Customers running EM 12c in online mode (i.e. connected to My Oracle Support) will see the assemblies in their EM console (screenshot below). They can then deploy the Assemblies using the Self-Service Provisioning outlined in the "Cloud Administration Guide". The EM12c agent will be deployed along with the assemblies, so the databases will be managed automatically from the onset. You can also get a general demo of the cloud management features (including assembly deployment) in http://www.oracle.com/technetwork/oem/cloud-mgmt/index.html. More database and middleware assemblies will follow soon.

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  • Robot.txt can get all soft404s fixed?

    - by olo
    I got many soft404 in Google webmaster Tools, and those webpages aren't existing any more. thus I am unable to insert <meta name="robots" content="noindex, nofollow"> into my pages, and I've been searching a while but didn't get some valuable clues. There are about 100 URLs are soft 404, to redirect them all one by one is a bit silly as it would cost too much time for me. If i just add those links into robot.txt like below User-agent: * Disallow: /mysite.asp Disallow: /mysite-more.html if this way will fix all soft404s solidly? or if there is a way to change all soft404 to hard404? Please give me some suggestions. Many thanks

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  • Flash intro or embedded video?

    - by Ray
    So a client of mine wants his homepage to start off something like this: http://www.roche-bobois.com/#/en-CA/home (It's basically a Flash intro that starts with a vector drawing of a furniture showroom that eventually transitions into the image of the actual showroom). Given that some of his users will be using an iPad to view his site, what are some of the alternatives that other developers here use? I'm thinking: Option 1: With PHP, detect if the user is using an iPad/iPhone by checking their user agent string. If they are using a mobile device, then forward to m.abccompany.com (mobile version of the site). Option 2: Convert the Flash video to MP4 or AVI and then embed that, which would allow all users to view his site. Any suggestions if either of these approaches are a good idea?

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  • Scheduling Jobs in SQL Server Express

    As we all know SQL Server 2005 Express is a very powerful free edition of SQL Server 2005. However it does not contain SQL Server Agent service. Because of this scheduling jobs is not possible. So if we want to do this we have to install a free or commercial 3rd party product. This usually isn't allowed due to the security policies of many hosting companies and thus presents a problem. Maybe we want to schedule daily backups, database reindexing, statistics updating, etc. This is why I wanted to have a solution based only on SQL Server 2005 Express and not dependent on the hosting company. And of course there is one based on our old friend the Service Broker.

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  • Virtual host in Apache Zend

    - by llocani
    I'd like to ask you if you can tell me why I can't get Vhost in Apache to work my Vhostconf is: NameVirtualHost *:80 <VirtualHost _default_:80> ServerAdmin [email protected] DocumentRoot "E:/Archivos de programa/Zend/Apache2/htdocs" ServerName localhost <Directory "E:/Archivos de programa/Zend/Apache2/htdocs"> Options FollowSymLinks AllowOverride All Order allow,deny Allow from all </Directory> #AllowOveride all </VirtualHost> <VirtualHost *:80> ServerAdmin [email protected] DocumentRoot "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects/HealingHands" ServerName healinghands.loc <Directory "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects/HealingHands"> Options FollowSymLinks AllowOverride All Order allow,deny Allow from all </Directory> ErrorLog "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects/HealingHands/logs/error.log" CustomLog "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects/HealingHands/logs/access.log" common #AllowOveride all </VirtualHost> <VirtualHost *:80> ServerAdmin [email protected] DocumentRoot "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects" ServerName dev.loc <Directory "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects"> Options FollowSymLinks AllowOverride All Order allow,deny Allow from all </Directory> ErrorLog "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects/logs/error.log" CustomLog "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects/logs/access.log" common #AllowOveride all </VirtualHost> My httpd.conf is: ServerRoot "E:\Archivos de programa\Zend\Apache2" Listen 80 LoadModule actions_module modules/mod_actions.so LoadModule alias_module modules/mod_alias.so LoadModule asis_module modules/mod_asis.so LoadModule auth_basic_module modules/mod_auth_basic.so LoadModule auth_digest_module modules/mod_auth_digest.so LoadModule authn_default_module modules/mod_authn_default.so LoadModule authn_file_module modules/mod_authn_file.so LoadModule authz_default_module modules/mod_authz_default.so LoadModule authz_groupfile_module modules/mod_authz_groupfile.so LoadModule authz_host_module modules/mod_authz_host.so LoadModule authz_user_module modules/mod_authz_user.so LoadModule autoindex_module modules/mod_autoindex.so LoadModule cgi_module modules/mod_cgi.so LoadModule dir_module modules/mod_dir.so LoadModule env_module modules/mod_env.so LoadModule filter_module modules/mod_filter.so LoadModule headers_module modules/mod_headers.so LoadModule imagemap_module modules/mod_imagemap.so LoadModule include_module modules/mod_include.so LoadModule info_module modules/mod_info.so LoadModule isapi_module modules/mod_isapi.so LoadModule log_config_module modules/mod_log_config.so LoadModule mime_module modules/mod_mime.so LoadModule mime_magic_module modules/mod_mime_magic.so LoadModule negotiation_module modules/mod_negotiation.so LoadModule rewrite_module modules/mod_rewrite.so LoadModule setenvif_module modules/mod_setenvif.so LoadModule ssl_module modules/mod_ssl.so LoadModule status_module modules/mod_status.so LoadModule userdir_module modules/mod_userdir.so <IfModule !mpm_netware_module> <IfModule !mpm_winnt_module> User daemon Group daemon </IfModule> </IfModule> ServerAdmin [email protected] DocumentRoot "E:\Archivos de programa\Zend\Apache2/htdocs" <Directory /> Options FollowSymLinks AllowOverride all Order allow,deny Allow from all </Directory> <IfModule dir_module> DirectoryIndex index.php index.html home.php </IfModule> <FilesMatch "^\.ht"> Order allow,deny Deny from all Satisfy All </FilesMatch> ErrorLog "logs/error.log" LogLevel warn <IfModule log_config_module> LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %b" common <IfModule logio_module> LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" %I %O" combinedio </IfModule> CustomLog "logs/access.log" common </IfModule> <IfModule alias_module> Alias /NetBeansProjects "E:\Documents and Settings\dvieira\Mis documentos\NetBeansProjects" ScriptAlias /cgi-bin/ "E:\Archivos de programa\Zend\Apache2/cgi-bin/" </IfModule> <IfModule cgid_module> </IfModule> <Directory "E:\Archivos de programa\Zend\Apache2/cgi-bin"> AllowOverride None Options None Order allow,deny Allow from all </Directory> DefaultType text/plain <IfModule mime_module> TypesConfig conf/mime.types AddType application/x-compress .Z AddType application/x-gzip .gz .tgz </IfModule> Include conf/extra/httpd-vhosts.conf <IfModule ssl_module> SSLRandomSeed startup builtin SSLRandomSeed connect builtin </IfModule> Include "conf/zend.conf" NameVirtualHost *:80 <VirtualHost *:80> Include "E:\Archivos de programa\Zend\ZendServer/etc/sites.d/zend-default-vhost-80.conf" </VirtualHost> Include "E:\Archivos de programa\Zend\ZendServer/etc/sites.d/globals-*.conf" Include "E:\Archivos de programa\Zend\ZendServer/etc/sites.d/vhost_*.conf" And my host in Windows: 127.0.0.1 localhost 127.0.0.1 healinghands.loc 127.0.0.1 dev.loc And I can't get any of the browser to recognize dev.loc or healinghands.loc but a ping does it. Localhost is working fine. I've spent 3 days now traying to solve this for my one but I finally quit and have to ask. The error should be this Error Code 11002: host not found. Background: this error indicates that the gateway could not find an authoritative DNS server for the website you are trying to access. Date: 5/20/2013 5:51:03 PM Server: Source: DNS problem. i'd like to add this ping Haciendo ping a healinghands.loc [127.0.0.1] con 32 bytes de datos: Respuesta desde 127.0.0.1: bytes=32 tiempo<1m TTL=128 Respuesta desde 127.0.0.1: bytes=32 tiempo<1m TTL=128 Respuesta desde 127.0.0.1: bytes=32 tiempo<1m TTL=128 Respuesta desde 127.0.0.1: bytes=32 tiempo<1m TTL=128 Estadísticas de ping para 127.0.0.1: Paquetes: enviados = 4, recibidos = 4, perdidos = 0 (0% perdidos), Tiempos aproximados de ida y vuelta en milisegundos: Mínimo = 0ms, Máximo = 0ms, Media = 0ms Today i've tryed something: i've add this domains into the exceptions of mi ie proxy config. This worked for healinghands.loc but not for dev.loc i really do not understand why, both config are exactly the same except for de documentroot. I will continue searching

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  • How to Use RDA to Generate WLS Thread Dumps At Specified Intervals?

    - by Daniel Mortimer
    Introduction There are many ways to generate a thread dump of a WebLogic Managed Server. For example, take a look at: Taking Thread Dumps - [an excellent blog post on the Middleware Magic site]or  Different ways to take thread dumps in WebLogic Server (Document 1098691.1) There is another method - use Remote Diagnostic Agent! The solution described below is not documented, but it is relatively straightforward to execute. One advantage of using RDA to collect the thread dumps is RDA will also collect configuration, log files, network, system, performance information at the same time. Instructions 1. Not familiar with Remote Diagnostic Agent? Take a look at my previous blog "Resolve SRs Faster Using RDA - Find the Right Profile" 2. Choose a profile, which includes the WebLogic Server data collection modules (for example the profile "WebLogicServer"). At RDA setup time you should see the prompt below: ------------------------------------------------------------------------------- S301WLS: Collects Oracle WebLogic Server Information ------------------------------------------------------------------------------- Enter the location of the directory where the domains to analyze are located (For example in UNIX, <BEA Home>/user_projects/domains or <Middleware Home>/user_projects/domains) Hit 'Return' to accept the default (/oracle/11AS/Middleware/user_projects/domains) > For a successful WLS connection, ensure that the domain Admin Server is up and running. Data Collection Type:   1  Collect for a single server (offline mode)   2  Collect for a single server (using WLS connection)   3  Collect for multiple servers (using WLS connection) Enter the item number Hit 'Return' to accept the default (1) > 2 Choose option 2 or 3. Note: Collect for a single server or multiple servers using WLS connection means that RDA will attempt to connect to execute online WLST commands against the targeted server(s). The thread dumps are collected using the WLST function - "threadDumps()". If WLST cannot connect to the managed server, RDA will proceed to collect other data and ignore the request to collect thread dumps. If in the final output you see no Thread Dump menu item, then it's likely that the managed server is in a state which prevents new connections to it. If faced with this scenario, you would have to employ alternative methods for collecting thread dumps. 3. The RDA setup will create a setup.cfg file in the RDA_HOME directory. Open this file in an editor. You will find the following parameters which govern the number of thread dumps and thread dump interval. #N.Number of thread dumps to capture WREQ_THREAD_DUMP=10 #N.Thread dump interval WREQ_THREAD_DUMP_INTERVAL=5000 The example lines above show the default settings. In other words, RDA will collect 10 thread dumps at 5000 millisecond (5 second) intervals. You may want to change this to something like: #N.Number of thread dumps to capture WREQ_THREAD_DUMP=10 #N.Thread dump interval WREQ_THREAD_DUMP_INTERVAL=30000 However, bear in mind, that such change will increase the total amount of time it takes for RDA to complete its run. 4. Once you are happy with the setup.cfg, run RDA. RDA will collect, render, generate and package all files in the output directory. 5. For ease of viewing, open up the RDA Start html file - "xxxx__start.htm". The thread dumps can be found under the WLST Collections for the target managed server(s). See screenshots belowScreenshot 1:RDA Start Page - Main Index Screenshot 2: Managed Server Sub Index Screenshot 3: WLST Collections Screenshot 4: Thread Dump Page - List of dump file links Screenshot 5: Thread Dump Dat File Link Additional Comment: A) You can view the thread dump files within the RDA Start Page framework, but most likely you will want to download the dat files for in-depth analysis via thread dump analysis tools such as: Thread Dump Analyzer -  Samurai - a GUI based tail , thread dump analysis tool If you are new to thread dump analysis - take a look at this recorded Support Advisor Webcast  Oracle WebLogic Server: Diagnosing Performance Issues through Java Thread Dumps[Slidedeck from webcast in PDF format]B) I have logged a couple of enhancement requests for the RDA Development Team to consider: Add timestamp to dump file links, dat filename and at the top of the body of the dat file Package the individual thread dumps in a zip so all dump files can be conveniently downloaded in one go.

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  • How do I get adobe flash working in Chrome or Chromium on Ringtail?

    - by Matt H
    I have recently upgraded to Ringtail and for some reason flash isn't working on either Chrome or Chromium. It works in firefox but I prefer Chrome as my browser so switching to firefox when a website containing flash appears is a bit annoying. According to just about every source, flash it built into Chrome and should just work even on Ubuntu. I tried removing chrome and reinstalling it, but the problem persists. I've checked about://plugins and flash is enabled. Yet when you visit http://www.adobe.com/shockwave/welcome/ What I see is "No plugin available to display this content". about://version shows Google Chrome 28.0.1500.52 (Official Build 207119) OS Linux Blink 537.36 (@152651) JavaScript V8 3.18.5.8 Flash 11.7.700.203 User Agent Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.52 Safari/537.36 Command Line /opt/google/chrome/google-chrome --blacklist-accelerated-compositing --flag-switches-begin --enable-sync-favicons --sync-keystore-encryption --flag-switches-end Executable Path /opt/google/chrome/google-chrome How do I get flash working in Chrome or Chromium?

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  • Bingbot requests from Google IP address

    - by JITHIN JOSE
    We have some suspicious requests to our server, 74.125.186.46 - - [24/Aug/2014:23:24:11 -0500] "GET <url> HTTP/1.1" 200 16912 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)" 74.125.187.193 - - [24/Aug/2014:23:24:12 -0500] "GET <url> HTTP/1.1" 200 20119 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)" As it shows, user-agent shows it is bingbot. But whois data of IP address(74.125.186.46 and 74.125.187.193) shows it is from google servers. So is it Google,Bing or any other content scrappers?

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  • Robots.txt never downloaded but some blocked URLs in GWT

    - by Zistoloen
    There is something I don't understand in Google Webmaster Tools (GWT) for my Wordpress site. In menu "Blocked URLs", it mention that my robots.txt has never been downloaded but there are some blocked URLs. It's kind of weird and not logical. Am i missing something? User-agent : * Disallow: /*? Disallow: /wp-login.php Disallow: /wp-admin Disallow: /wp-includes Disallow: /wp-content Allow: /wp-content/uploads Disallow: */trackback Disallow: /*/feed Disallow: /*/comments Disallow: /cgi-bin Disallow: /*.php$ Disallow: /*.inc$ Disallow: /*.gz$ Disallow: /*.cgi$ Disallow: /author/* I'm afraid my robots.txt doesn't block several URLs I want to block.

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  • Stop bots from crawling old links with extensions

    - by Jared
    I've recently switched to MVC3 which is extension-less for the URL's, but Google and Bing have a wealth of links that they are crawling which no longer exist. So I'm trying to find out if there is a way to format robots.txt (or by some other method) to tell google/bing that any link that ends in an extension isn't a valid link... Is this possible? On pages that I'm concerned about a User having saved as a fav I'm displaying a 404 page that lists the links to take once they are redirected to the new page (I decided to not just redirect them as I don't want to maintain these forever). For Google/Bing sake I do have the canonical tag in the header. User-agent: * Allow: / Disallow: /*.* EDIT: I just added the 3rd line (in text above) and it APPEARS to do what I'm wanting. Allow a path, but disallow a file. Can anyone confirm this?

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  • How to do a cacheable redirection?

    - by John Doe
    When users enter my website example.com, their "preferred" language is detected and they are redirected (using a 301 Moved Permanently redirection) to example.com/en/ (for english), example.com/it/ (for italian), etc. It works perfectly, but when I analized my website with the Google Page Speed tool it gave me the following advice. Many pages, especially mobile pages, redirect users to a different URL, for instance from www.example.com to m.example.com. Making this redirect cacheable by the user's browser can speed up page load times for repeat visitors to a site. And later it says We recommend using a 302 redirect with a cache lifetime of one day. The redirect should include a Vary: User-Agent header as well as a Cache-Control: private header. So my questions are, how can I do a "cacheable" redirection in PHP? Would the following be enough? header("HTTP/1.0 302 Moved Temporarily"); header("Location: example.com/whatever"); exit;

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  • What do I do if a user uploads child pornography?

    - by Tom Marthenal
    If my website allows uploading images (which are not moderated), what action do I take if a user uploads child pornography? I already make it easy to report images, and have never had this problem before, but am wondering what the appropriate response is. My initial thought is to: Immediately delete (not just make inaccessible) the image File a report with the National Center for Missing and Exploited Children with all information I have on the user (IP, URL, user-agent, etc.), identifying myself as the website operator and providing contact information Check any other images uploaded by that IP user and prevent them from uploading in the future (this is impossible, but I can at least block their account). This seems like a good way to be responsible in reporting, but does this satisfy all of my legal and moral responsibilities? Would it be better not to delete the image and to just make it inaccessible, so that it can be sent to the National Center for Missing & Exploted Children, the police, FBI, etc?

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  • Schedule sending mail of a log file content

    - by user3215
    I have postfix mail agent installed and I've configured gmail relay and I could send mails from the terminal as below: root@statino1:~# mail -s "subject_here" [email protected] CC: <hit enter for empty cc> Type the mesage here press Ctrl+d I have to send a log file contents as a mail and schedule it to run everyday. How do I send log file contents as mail message, how do I automate the inputs of mail command? so that I can schedule it. Anybody has any idea?

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  • How do I programatically determine which port a SQL Server is running on?

    - by Ralph Willgoss
    How do I programatically determine which port a SQL Server is running on?/*Wrapper script for xp_readerrorlogAuthor: Ralph WillgossDate: 2nd Oct 2012This script cycles through all logs files, looking for the listening port.Normally you have to specify the log file one by one, the script removes the need for that.Param ref for: xp_readerrorlog1. Value of error log file you want to read: 0 = current, 1 = Archive #1, 2 = Archive #2, etc...2. Log file type: 1 or NULL = error log, 2 = SQL Agent log3. Search string 1: String one you want to search for4. Search string 2: String two you want to search for to further refine the results5. Search from start time6. Search to end time7. Sort order for results: N'asc' = ascending, N'desc' = descending*/USE MasterGO--  Get log countDECLARE @logcount intDROP TABLE #ResultCREATE TABLE #Result (ArchiveNo int, Date datetime, Size int)INSERT INTO #ResultEXEC xp_enumerrorlogsSET @logcount = (SELECT COUNT(*) FROM #Result)-- Search the available logsDECLARE @counter intSET @counter = 0WHILE @counter <= @logcountBEGIN   EXEC xp_readerrorlog @counter, 1, N'Server is listening on', 'any', NULL, NULL, N'asc'   SET @counter = @counter + 1ENDGO

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Can't connect to a remote server with Nautilus and a private key

    - by Desmond Hume
    The remote server requires a private key and passphrase for authentication. I tried putting username@server in the "Server" field and leaving "User name" and "Password" fields blank, putting the passphrase in the "Password" field, but it still says "Permission denied" and it doesn't ask for the private key at any point. I also tried ssh-add path/to/privatekey, but it says "Could not open a connection to your authentication agent.", however I'm not sure if ssh-add is even relevant. I can ssh into the server from the terminal just fine with the key/passphrase.

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