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• How to reliably recieve message from AWS that my instance was rebooted / terminated / stopped?

  - by Andrew Smith

  I have Nagios, and I want it to stop monitoring instances when they are stopped from the console. The requirements are: The message passed from AWS is 100R% reliable, e.g. when Nagios is down, and the message cannot be delivered, it will be re-delivered promptly when Nagios is up The message will pass quickly There is no need to scan status of all instances via EC2 API all the time, but only once a while Many thanks!

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• My new favourite traceflag

  - by Dave Ballantyne

  As we are all aware, there are a number of traceflags.  Some documented, some semi-documented and some completely undocumented.  Here is one that is undocumented that Paul White(b|t) mentioned almost as an aside in one of his excellent blog posts. Much has been written about residual predicates and how a predicate can be pushed into a seek/scan operation.  This is a good thing to happen,  it does save a lot of processing from having to be done.  For the uninitiated though: If we have a simple SELECT statement such as : the process that SQL Server goes through to resolve this is : The index IX_Person_LastName_FirstName_MiddleName is navigated to find the first “Smith” For each “Smith” the middle name is checked for being a null. Two operations!, and the execution plan doesnt fully represent all the work that is being undertaken. As you can see there is only a single seek operation, the work undertaken to resolve the condition “MiddleName is not null” has been pushed into it.  This can be seen in the properties. “Seek predicate” is how the index has been navigated, and “Predicate” is the condition run over every row,  a scan inside a seek!. So the question is:  How many rows have been resolved by the seek and how many by the scan ?  How many rows did the filter remove ? Wouldn’t it be nice if this operation could be split ?  That exactly what traceflag 9130 does. Executing the query: That changes the plan rather dramatically, and should be changing how we think about the index seek itself.  The Filter operator has been added and, unsurprisingly, the condition in this is “MiddleName is not null” So it is now evident that the seek operation found 103 Smiths and 60 of those Smiths had a non-null MiddleName. This traceflag has no place on a production system,  dont even think about it

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• Evaluate cron expression

  - by Jake A. Smith

  Is there a command line tool that will simply evaluate a cron expression and return a bool response if it is supposed to be running right now? I'm looking for something I can use as a utility in another bash script. Something like so: run_script=$(/tools/evaluate-cron-expression "02 4 * * *") if [ "$run_script" -eq "1" ] # etc etc I know, I know, I could just setup a real cron job, but I'm playing with the idea of wrapping all of my scheduled scripts inside of another script.

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• Phonon - Audio Hardware Setup

  - by Michael

  Does anyone know what configuration file is modified when I change settings within this area of the system settings? I keep choosing my Logitech USB Headset as the soundard, and, when I hit apply, it accepts that change and all is good. However, as soon as I close the system settings window, it loses the setting, so I have to leave it open all the time. How can I make this setting permanent? Thanks for any assistance. I'm actually running Kubuntu 11.10.

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• Should I use "Raid 5 + spare" or "Raid 6"?

  - by Trevor Boyd Smith

  What is "Raid 5 + Spare" (excerpt from User Manual, Sect 4.17.2, P.54): RAID5+Spare: RAID 5+Spare is a RAID 5 array in which one disk is used as spare to rebuild the system as soon as a disk fails (Fig. 79). At least four disks are required. If one physical disk fails, the data remains available because it is read from the parity blocks. Data from a failed disk is rebuilt onto the hot spare disk. When a failed disk is replaced, the replacement becomes the new hot spare. No data is lost in the case of a single disk failure, but if a second disk fails before the system can rebuild data to the hot spare, all data in the array will be lost. What is "Raid 6" (excerpt from User Manual, Sect 4.17.2, P.54): RAID6: In RAID 6, data is striped across all disks (minimum of four) and a two parity blocks for each data block (p and q in Fig. 80) is written on the same stripe. If one physical disk fails, the data from the failed disk can be rebuilt onto a replacement disk. This Raid mode can support up to two disk failures with no data loss. RAID 6 provides for faster rebuilding of data from a failed disk. Both "Raid 5 + spare" and "Raid 6" are SO similar ... I can't tell the difference. When would "Raid 5 + Spare" be optimal? And when would "Raid 6" be optimal"? The manual dumbs down the different raid with 5 star ratings. "Raid 5 + Spare" only gets 4 stars but "Raid 6" gets 5 stars. If I were to blindly trust the manual I would conclude that "Raid 6" is always better. Is "Raid 6" always better?

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• web based source control management software [closed]

  - by tom smith

  hi. not sure if this is the right place, but hopefully someone might have thoughts on a solution/vendor. Starting to spec out a project that will require multiple (50-100) developers to be able to manipulate source files/scripts for a large scale project. The idea is to be able to have each app go through a dev/review/test process, where the users can select (or be assigned) the role they're going to have for the given app. I'm looking for web-based, version control, issue tracking, user roles/access, workflow functionality, etc... Ideally, the process will also allow for the reviewed/valid app to then be exported to a separate system for testing on the test server/environment. This can be hosted on our servers, or we can do the colo process. I've checked out Alassian/Collabnet, but any thoughts you can provide would me appreciated as well. thanks

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• How do I disable the global application menu?

  - by Michael Ekstrand

  I'm fairly excited for Unity, as it looks like a promising new direction for Ubuntu. However, I do have a concern - will it be possible to use Unity without the global menu? I have my window manager set to focus-follows-mouse/sloppy focus, and find the productivity gains to be immense. Sloppy focus is incompatible, however, with global menus, as it is possible for the focus to change while you move from window to menu. Will Unity support an option to use window menus while still using Unity?

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• Samsung ultrabook usb stick install of Ubuntu fails, keeps booting windows

  - by Michael Durrant

  I'm trying to install Ubuntu on a Samsung ultrabook via a usb stick. I've tried 12.04 both regular and alternate on 3 different USB sticks but not having success. The laptop just keeps booting into windows. I used unetbootin to create the USB image as this worked for when when doing a toshiba ultrabook installation. I reset my Boot Menu to be 1 USB HDD 2 USB CD 3 USB FDD 4 SATA HDD SanDisk SSD u100 128GB Then F10'd but no success, still boots windows. I've tried changing UEFI boot support to be enabled and I've tried changing PXE OPROM to be enabled but neither has helped.

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• Finding a job: feedback on my current prodicument and my relentless efforts [closed]

  - by Michael

  I am a very well rounded IT guy, with a passion for programming in particular. I have been through a BS program less the internship as I refuse to go lower than minimum wage (i.e. free) and/or such opportunities find the institution lacking. Since then, the catalog for my degree has changed, so I am making peace without it. I go up for job interviews and get myself no farther than a submitted resume. I have even changed my strategy and made this website: http://goo.gl/qqpN8 to showcase my highlights (but not at all exhaustive) for specific areas in the US and paid for classified ads. The 'internship' is notable as I am just trying to get my foot in the door. Because IT is so vast, with programming and engineering in particular, I spend my time researching the requirements for the job I am applying for. This has made me that well rounded guy I spoke of earlier, but has made me a victim of being a jack-of-all-trades; unfortunately being a master of none. I embrace my gung-ho attitude and find it to be a trait that has powered my career before. But I am starting to lose steam. I want it straight. What is not appealing about everything I am doing? What are the technologies that I need to focus on that are in great demand at the moment?

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• ArchBeat Link-o-Rama for October 24, 2013

  - by OTN ArchBeat

  Video: How To Embed Custom Content Into Fusion Applications Watch this video tutorial from the Fusion Applications Developer Relations YouTube Channel to learn how to embed reports, charts, twitter streams, web pages, news feeds, and other custom content into Fusion Applications. Oracle GoldenGate 12c - New Release, New Features | Michael Rainey Rittman Mead's Michael Rainey takes you on guided tour through the GoldenGate 12c features that "are relevant to data warehouse and data migration work we typically see in the business intelligence world." Reproducing WebLogic Stuck Threads with ADF CreateInsert Operation and ORDER BY Clause | Andrejus Baranovskis Another post from Oracle ACE Director Andrejus Baranovsikis on dealing with WebLogic Stuck Threads. This one includes a test case application you can download. Oracle WebLogic 12.1.2 Installation in VirtualBox with 0 MHz | Dr. Frank Munz Oracle ACE Director Frank Munz shares the results of some detective work to discover the cause of a strange problem in an Oracle WebLogic installation. The Impact of SaaS - The Times They Are A-Changin' | Floyd Teter Oracle ACE Director Floyd Teter shares some truly interesting insight gained in conversations with three Fortune 500 CIOs. Thought for the Day "All the mistakes I ever made were when I wanted to say 'No' and said 'Yes'." — Moss Hart, playwright, screenwriter (October 24, 1904 – December 20, 1961) Source: brainyquote.com

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• Enterprise Instrumentation: The 'sessionName' parameter of value 'TraceSession' is not valid

  - by Michael Freidgeim

  We are still using Enterprise Instrumentation(that was created during .Net 1.1 time)In new Server 2008 environment and IIS 7 we have the following errors:The 'sessionName' parameter of value 'TraceSession' is not valid. A trace session of this name does not exist in the TraceSessions configuration file for Windows Trace Session Manager service. Ensure that a session of this name exists in the TraceSessions configuration file and that the Windows Trace Session Manager service is started.   at Microsoft.EnterpriseInstrumentation.EventSinks.TraceEventSink..ctor(IDictionary parameters, EventSource eventSource)   --- End of inner exception stack trace ---   at System.RuntimeMethodHandle._InvokeConstructor(IRuntimeMethodInfo method, Object[] args, SignatureStruct& signature, RuntimeType declaringType)   at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)   at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)   at Microsoft.EnterpriseInstrumentation.EventSinks.EventSink.CreateNewEventSinks(DataRow[] eventSinkRows, EventSource eventSource)I’ve seen the same errors on development Win7 machines when using IIS. It seems not a problem on Cassini.I've checked ,that Windows Trace Session Manager Service has started and The file C:\Program Files (x86)\Microsoft Enterprise Instrumentation\Bin\Trace Service\TraceSessions.config has corresponding entry<?xml version="1.0" encoding="utf-8" ?><configuration >                <defaultParameters minBuffers="4" maxFileSize="10" maxBuffers="25" bufferSize="20" logFileMode="sequential" flushTimer="3" />                <sessionList>                                 <session name="TraceSession" enabled="false" fileName="C:\Program Files (x86)\Microsoft Enterprise Instrumentation\Bin\Trace Service\Logs\TraceLog.log" />                </sessionList></configuration>The errors still continue, but I was able to disable  the parameter in  eventSink configuration   <eventSink name=" traceSink" description=" Outputs events to the Windows Event Trace." type ="Microsoft.EnterpriseInstrumentation.EventSinks.TraceEventSink ">                <!-- MNF disabled parameter to  avoid error "The 'sessionName' parameter of value 'TraceSession' is not valid"                      < parameter name ="sessionName " value ="TraceSession " />                    -->    </ eventSink>Related old post http://bytes.com/topic/net/answers/104761-enterprise-instrumentation-windows-trace-session-managerOne day I wish to replace all EnterpriseInstrumentation calls with NLog.

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• System freeze after opening Wi-Fi menu can boot into the machine and use Internet in recovery mode

  - by Michael

  So right now sitting in front of my Alienware area 51 desktop. It has a Broadcom Netlink BCM 5784M gigabit ethernet PCI E card. Most of the time able to get through the login screen and to the main screen if I click on the wireless settings on the top right-hand corner the system immediately freezes the cursor does not move at all keyboards are unresponsive. I was doing some quick Google searching and I found a suggestion to boot into recovery mode I did this and did a apt-get Distribution update which ran successfully installed then I rebooted into the regular system same thing I'm pretty sure it's the network card because even if I don't click the settings if a network related dialog opens such as disconnection or connection the system again immediately freezes. I'm running Ubuntu 13.04 ** update 1 ** Just was able to use my system for a little bit however when I went into Firefox and hit the web it again froze so obviously a driver problem but I'm not sure how to get drivers for Broadcom which apparently according to the description on stack-overflow is terrible Any ideas? Sorry for lack of punctuation on an ipad.

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• Javascript MVC in principle

  - by Michael

  Suppose I want to implement MVC in JavaScript. I am not asking about MVC frameworks. I am asking how to build it in principle. Let's consider a search page of an e-commerce site, which works s follows: User chooses a product and its attributes and press a "search" button. Application sends the search request to the server, receives a list of products. Application displays the list in the web page. I think the Model holds a Query and list of Product objects and "publishes" such events as "query updated", "list of products updated", etc. The Model is not aware of DOM and server, or course. View holds the entire DOM tree and "subscribes" to the Model events to update the DOM. Besides, it "publishes" such events as "user chose a product", "user pressed the search button" etc. Controller does not hold any data. It "subscribes" to the View events, calls the server and updates the Model. Does it make sense?

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• Combining Shared Secret and Certificates

  - by Michael Stephenson

  As discussed in the introduction article this walkthrough will explain how you can implement WCF security with the Windows Azure Service Bus to ensure that you can protect your endpoint in the cloud with a shared secret but also combine this with certificates so that you can identify the sender of the message.   Prerequisites As in the previous article before going into the walk through I want to explain a few assumptions about the scenario we are implementing but to keep the article shorter I am not going to walk through all of the steps in how to setup some of this. In the solution we have a simple console application which will represent the client application. There is also the services WCF application which contains the WCF service we will expose via the Windows Azure Service Bus. The WCF Service application in this example was hosted in IIS 7 on Windows 2008 R2 with AppFabric Server installed and configured to auto-start the WCF listening services. I am not going to go through significant detail around the IIS setup because it should not matter in relation to this article however if you want to understand more about how to configure WCF and IIS for such a scenario please refer to the following paper which goes into a lot of detail about how to configure this. The link is: http://tinyurl.com/8s5nwrz   Setting up the Certificates To keep the post and sample simple I am going to use the local computer store for all certificates but this bit is really just the same as setting up certificates for an example where you are using WCF without using Windows Azure Service Bus. In the sample I have included two batch files which you can use to create the sample certificates or remove them. Basically you will end up with: A certificate called PocServerCert in the personal store for the local computer which will be used by the WCF Service component A certificate called PocClientCert in the personal store for the local computer which will be used by the client application A root certificate in the Root store called PocRootCA with its associated revocation list which is the root from which the client and server certificates were created   For the sample Im just using development certificates like you would normally, and you can see exactly how these are configured and placed in the stores from the batch files in the solution using makecert and certmgr.   The Service Component To begin with let's look at the service component and how it can be configured to listen to the service bus using a shared secret but to also accept a username token from the client. In the sample the service component is called Acme.Azure.ServiceBus.Poc.Cert.Services. It has a single service which is the Visual Studio template for a WCF service when you add a new WCF Service Application so we have a service called Service1 with its Echo method. Nothing special so far!.... The next step is to look at the web.config file to see how we have configured the WCF service. In the services section of the WCF configuration you can see I have created my service and I have created a local endpoint which I simply used to do a little bit of diagnostics and to check it was working, but more importantly there is the Windows Azure endpoint which is using the ws2007HttpRelayBinding (note that this should also work just the same if your using netTcpRelayBinding). The key points to note on the above picture are the service behavior called MyServiceBehaviour and the service bus endpoints behavior called MyEndpointBehaviour. We will go into these in more detail later.   The Relay Binding The relay binding for the service has been configured to use the TransportWithMessageCredential security mode. This is the important bit where the transport security really relates to the interaction between the service and listening to the Azure Service Bus and the message credential is where we will use our certificate like we have specified in the message/clientCrentialType attribute. Note also that we have left the relayClientAuthenticationType set to RelayAccessToken. This means that authentication will be made against ACS for accessing the service bus and messages will not be accepted from any sender who has not been authenticated by ACS.   The Endpoint Behaviour In the below picture you can see the endpoint behavior which is configured to use the shared secret client credential for accessing the service bus and also for diagnostic purposes I have included the service registry element.     Hopefully if you are familiar with using Windows Azure Service Bus relay feature the above is very familiar to you and this is a very common setup for this section. There is nothing specific to the username token implementation here. The Service Behaviour Now we come to the bit with most of the certificate stuff in it. When you configure the service behavior I have included the serviceCredentials element and then setup to use the clientCertificate check and also specifying the serviceCertificate with information on how to find the servers certificate in the store.     I have also added a serviceAuthorization section where I will implement my own authorization component to perform additional security checks after the service has validated that the message was signed with a good certificate. I also have the same serviceSecurityAudit configuration to log access to my service. My Authorization Manager The below picture shows you implementation of my authorization manager. WCF will eventually hand off the message to my authorization component before it calls the service code. This is where I can perform some logic to check if the identity is allowed to access resources. In this case I am simple rejecting messages from anyone except the PocClientCertificate.     The Client Now let's take a look at the client side of this solution and how we can configure the client to authenticate against ACS but also send a certificate over to the service component so it can implement additional security checks on-premise. I have a console application and in the program class I want to use the proxy generated with Add Service Reference to send a message via the Azure Service Bus. You can see in my WCF client configuration below I have setup my details for the azure service bus url and am using the ws2007HttpRelayBinding.   Next is my configuration for the relay binding. You can see below I have configured security to use TransportWithMessageCredential so we will flow the token from a certificate with the message and also the RelayAccessToken relayClientAuthenticationType which means the component will validate against ACS before being allowed to access the relay endpoint to send a message.     After the binding we need to configure the endpoint behavior like in the below picture. This contains the normal transportClientEndpointBehaviour to setup the ACS shared secret configuration but we have also configured the clientCertificate to look for the PocClientCert.     Finally below we have the code of the client in the console application which will call the service bus. You can see that we have created our proxy and then made a normal call to a WCF in exactly the normal way but the configuration will jump in and ensure that a token is passed representing the client certificate.     Conclusion As you can see from the above walkthrough it is not too difficult to configure a service to use both a shared secret and certificate based token at the same time. This gives you the power and protection offered by the access control service in the cloud but also the ability to flow additional tokens to the on-premise component for additional security features to be implemented. Sample The sample used in this post is available at the following location: https://s3.amazonaws.com/CSCBlogSamples/Acme.Azure.ServiceBus.Poc.Cert.zip

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• Making Puppet manifests/modules available to a wide audience

  - by Kyle Smith

  Our team rolled puppet out to our systems over the last six months. We're managing all sorts of resources, and some of them have sensitive data (database passwords for automated backups, license keys for proprietary software, etc.). Other teams want to get involved in the development of (or at least be able to see) our modules and manifests. What have other people done to continue to have secure data moving through Puppet, while sharing the modules and manifests with a larger audience?

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• MySQL database Int overflow and can't login in.

  - by Ryan SMith

  I have a MySQL database on my server and I"m pretty sure it's an int over flow on one table with an auto_increment field that's crashing it. I can delete the table, it's not very important, but I can't get into the server. Is there anyway to delete that database from the file system or without logging into MySQL? HELP! THE WORLD IS ENDING!

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• Need help with ColdFusion and ASP.NET site [closed]

  - by Michael Stone

  To begin, I wasn't too sure how to title this.. I've got a few questions. First off, I've got a very big site that's in ColdFusion and we've been migrating to ASP.NET C# 4.0 the last 8 months. I've got a team of 7 programmers and no one can seem to figure out these answers, not even our senior C# programmer. We're using Team Foundation Server and we can't figure out how to only push up one small change at time. Right now we're stuck to publishing the entire site and it's causing serious issues. We've currently got the site as a Project and not a Website. We're wondering if that's one issue. I actually think it might be a problem. We're also dealing with an issue where we can't access our regular folders with relative paths. So we're first developing our admin side in .NET and We've got our regular site and then we've got another site within that for our .NET admin tools. By site, I'm referring to them actually being Sites in IIS. This also creates a problem for us when we're creating tools that upload images and want to store them and access them from our parent Site. I'd very much appreciate any advice on how to go about this in the most standardized way. So what I'm hoping for is advise on: -Publishing and managing a site/project in Team Foundation Server. Being able to push up one fix at a time if needed would be GREAT! -Any help figuring out the issuing referencing folders from my .NET child site to my parent ColdFusion site using regular relative paths. "/a/images/b/" would be nice nice instead of only being able to do "/b/images/" We're using ColdFusion 8, C# Asp.NET 4.0/Entity Framework/POCO Templates, and a Windows 2008 R2 Server. Thank you in advance for any help.

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• Battery charging is flickering [closed]

  - by Michael

  A few days ago my notebook started to bug around with charging the battery. When the battery is not absent notebook runs smoothly. Until I plug in the battery. Then it starts to charge but immediately stops and restarts charging and stops and so on. If the notebook is not running battery seems to charge well (LED is not blinking). And LED is not blinking intermittently. Seems to be arbitrary. Does it have something to do with that? This happens every second. [13354.078696] keyboard: can't emulate rawmode for keycode 240

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• Looks Like We Made It! What's Up on Thursday at Oracle OpenWorld

  - by Oracle OpenWorld Blog Team

   By Karen Shamban Thursday is the last day of the conference for 2012, and there's still much to see and do. The day starts with an awesome keynote session, which includes a discussion with Michael Lewis, the author of Moneyball, Liar's Poker, and The Blind Side -- you won't want to miss it! Here's what's happening on Thursday at Oracle OpenWorld 2012: Registration Moscone West, Moscone South, Hilton San Francisco, Hotel Nikko, 8:00 a.m. - 4:00 p.m. Westin St. Francis, 8:00 a.m. - 5:00 p.m. Oracle OpenWorld Keynote featuring Oracle President Mark Hurd, and Oracle Executive Vice President Bob Weiler in conversation with Michael Lewis, author of Moneyball, Liar's Poker, and The Blind Side Moscone North Hall D, 9:00 a.m. - 10:45 a.m. Sessions, Labs Various times and locations Oracle OpenWorld Music Festival @ It's a Wrap! Yerba Buena Gardens, 3:30 p.m. - 6:30 p.m. Think back to everything you wanted to do while you attended the conference -- and be sure you get it done on Thursday!

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• How can I pass an external instance to the constructor of an object that's being created using the default XNA XML content loader?

  - by Michael

  I'm trying to understand how to use the XNA XML content importer to instantiate non-trivial objects that are more than a collection of basic properties (e.g., a class that inherits from DrawableGameObject or GameObject and requires other things to be passed into its constructor). Is it possible to pass existing external instances (e.g., an instance of the current Game) to the constructor of an object that's being created using the default XNA XML content loader? For example, imagine that I have the following class, inheriting from DrawableGameComponent: public class Character : DrawableGameComponent { public string Name { get; set; } public Character(Game game) : base(game) { } public override void Update(GameTime gameTime) { } public override void Draw(GameTime gameTime) { } } If I had a simple class that did not need other parameters in its constructor (i.e., the Game instance), then I could simply use this XML: <XnaContent> <Asset Type="MyNamespace.Character"> <Name>John Doe</Name> </Asset> </XnaContent> ...and then create an instance of Character using this code: var character = Content.Load<Character>("MyXmlAssetName"); But that won't work because I need to pass the need to pass the Game into the constructor. What's the best way to handle this situation? Is there a way to pass in things like the current Game using the default XNA XML content loader? Do I need to write my own XML loader? (If so, how?) Is there a better object-oriented design that I should be using for my classes? Note: Although I used Game in this example, I'm really just asking how to pass any type of existing instance to my constructors. (For example, I'm using the Farseer Physics Engine, and some of my classes also need a reference to the Farseer World object too.) Thanks in advance.

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• Plug-in or framework recommendation for showing content preview fly-over in CMS

  - by Michael Huang

  The requirement is to have either front end plug-in or back end processor that generates the preview of contents (such as images, videos, PDF files, HTML pages) in a preview popup when user mouse hovers the content. I did some research on this, seems that there are assorted jquery plugins for each type of files, but what we are looking for is a framework that handles all types of file previews. Ideally, we want to generate preview images on the backend, considering the cost of retrieving content on front end. I did find some open source or proprietary CMS that provides this feature, but usually they are shipped as one suite and the API for file preview might not be open. Is there any java or jquery framework that handles file preview? Thanks a lot

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• Constituent Experience Counts In Public Sector

  - by Michael Seback

    Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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• API always returns JSONObject or JSONArray Best practices

  - by Michael Laffargue

  I'm making an API that will return data in JSON. I also wanted on client side to make an utility class to call this API. Something like : JSONObject sendGetRequest(Url url); JSONObject sendPostRequest(Url url, HashMap postData); However sometimes the API send back array of object [{id:1},{id:2}] I now got two choices (): Make the method test for JSONArray or JSONObject and send back an Object that I will have to cast in the caller Make a method that returns JSONObject and one for JSONArray (like sendGetRequestAndReturnAsJSONArray) Make the server always send Arrays even for one element Make the server always send Objects wrapping my Array I going for the two last methods since I think it would be a good thing to force the API to send consistent type of data. But what would be the best practice (if one exist). Always send arrays? or always send objects?

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• Why can't I get out of display mirror mode?

  - by Roy Smith

  I've been running Ubuntu (10.04.1 LTS, 64-bit) for a while and just replaced my hardware with a faster machine with an ATI Radeon HD 5700 video card. I've got twin 1920 x 1080 displays. I downloaded the latest driver (ati-driver-installer-10-9-x86.x86_64.run) from the ATI web site and installed that. I've gone through a few rounds of playing with /etc/X11/xorg.conf, and can't get things right. At the moment, it's in display mirroring mode, and I can't figure out how to get it out of mirror mode. If I run Monitor Preferences, there's a "Same image in all monitors" checkbox. If I uncheck that, the little preview window switches to show two monitors. When I click Apply, it asks me to log out and log back in again. When I do that, I'm right back to mirrored mode. What's really weird is that I'm currently running a copy of xorg.conf from a coworker's machine. He's got identical hardware, and his display works fine. So, I'm inclined to think there's something else going on other than the conf file. Any ideas what might be wrong?

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• Disallow robots.txt from being accessed in a browser but still accessible by spiders?

  - by Michael Irigoyen

  We make use of the robots.txt file to prevent Google (and other search spiders) from crawling certain pages/directories in our domain. Some of these directories/files are secret, meaning they aren't linked (except perhaps on other pages encompassed by the robots.txt file). Some of these directories/files aren't secret, we just don't want them indexed. If somebody browses directly to www.mydomain.com/robots.txt, they can see the contents of the robots.txt file. From a security standpoint, this is not something we want publicly available to anybody. Any directories that contain secure information are set behind authentication, but we still don't want them to be discoverable unless the user specifically knows about them. Is there a way to provide a robots.txt file but to have it's presence masked by John Doe accessing it from his browser? Perhaps by using PHP to generate the document based on certain criteria? Perhaps something I'm not thinking of? We'd prefer a way to centrally do it (meaning a <meta> tag solution is less than ideal).

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