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  • Commerce Anywhere...Where the Web, Store, Mobile, Social and Call Center Come Together

    - by divya.malik
    I am pleased to introduce guest blogger, Bill Zujewski today. Bill has just joined the Oracle CRM Product Marketing team as part of our recent ATG acquisition. Based in Cambridge, MA Bill was the VP of Product Marketing for ATG and collaborated on eCommerce strategy with some of the best brands in the world. Welcome Bill!! BY BILL ZUJEWSKI "Times are a changing"...or so the song goes. Not long ago, eCommerce just meant having a cool brand and a slick website. Today, customers expect much more... what I think they really want...Commerce Anywhere...a seamless, consistent and personal way to interact or transact business with you and your products, whether they start on the web, go into a store, talk over the phone, access products via their mobile device or on their favorite social media site. They want one more thing... for you to remember them and their history with you... so they can be treated more intelligently and not have to repeat previous interactions. It makes sense to me, I want it too... it saves me time and money. I work with many companies that are trying to understand how to evolve their business structure and technology solutions to meet the challenges of Commerce Anywhere. My advice ... think differently and take a more holistic approach to the customer experience and the cross-channel selling solution. Stop integrating siloed legacy systems and start thinking about a single platform as your new foundation... the e-Commerce platform. I recently wrote a new white paper, Commerce Anywhere - A Business and Technology ! Strategy to Maximize Cross- channel Commerce Growth to help our customers better understand how to create that "Commerce Anywhere" customer experience that customers really want. The paper offers practical insights into an IT transformation that can help you leverage a commerce platform to go beyond the web store front and instead use it to enable rapid expansion into mobile apps, new in-store apps, and interact with your customers through social commerce. Let me know what you think by posting a comment on this blog.

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  • Why do I get a connection error / timeout when using python suds to connect to Microsoft CRM?

    - by Chris R
    When I try to connect to an MS CRM web service using suds/python-ntlm, I am getting a timeout on requests. However, the code that I'm trying to replace -- which calls out to the cURL command line app to do the same call -- succeeds. Clearly something is different in the way that cURL is sending the command data, but I'll be damned if I know what the difference is. Below are the full details of the various calls. Anyone got any tips? Here's the code that is making the request, followed by the output. The cURL command code is below that, and its response follows. Hosts, users, and passwords have been changed to protect the innocent, of course. wsdl_url = 'https://client.service.host/MSCrmServices/2007/MetadataService.asmx?WSDL' username = r'domain\user.name' password = 'userpass' from suds.transport.https import WindowsHttpAuthenticated from suds.client import Client import logging logging.basicConfig(level=logging.INFO) logging.getLogger('suds.client').setLevel(logging.DEBUG) logging.getLogger('suds.transport').setLevel(logging.DEBUG) ntlmTransport = WindowsHttpAuthenticated(username=username, password=password) metadata_client = Client(wsdl_url, transport=ntlmTransport) request = metadata_client.factory.create('RetrieveAttributeRequest') request.MetadataId = '00000000-0000-0000-0000-000000000000' request.EntityLogicalName = 'opportunity' request.LogicalName = 'new_typeofcontact' request.RetrieveAsIfPublished = 'false' attr = metadata_client.service.Execute(request) print attr Here's the output: DEBUG:suds.client:sending to (http://client.service.host/MSCrmServices/2007/MetadataService.asmx) message: <SOAP-ENV:Envelope xmlns:ns0="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://schemas.microsoft.com/crm/2007/WebServices" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"> <SOAP-ENV:Header/> <ns0:Body> <ns1:Execute> <ns1:Request xsi:type="ns1:RetrieveAttributeRequest"> <ns1:MetadataId>00000000-0000-0000-0000-000000000000</ns1:MetadataId> <ns1:EntityLogicalName>opportunity</ns1:EntityLogicalName> <ns1:LogicalName>new_typeofcontact</ns1:LogicalName> <ns1:RetrieveAsIfPublished>false</ns1:RetrieveAsIfPublished> </ns1:Request> </ns1:Execute> </ns0:Body> </SOAP-ENV:Envelope> DEBUG:suds.client:headers = {'SOAPAction': u'"http://schemas.microsoft.com/crm/2007/WebServices/Execute"', 'Content-Type': 'text/xml'} DEBUG:suds.transport.http:sending: URL:http://client.service.host/MSCrmServices/2007/MetadataService.asmx HEADERS: {'SOAPAction': u'"http://schemas.microsoft.com/crm/2007/WebServices/Execute"', 'Content-Type': 'text/xml', 'Content-type': 'text/xml', 'Soapaction': u'"http://schemas.microsoft.com/crm/2007/WebServices/Execute"'} MESSAGE: <SOAP-ENV:Envelope xmlns:ns0="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://schemas.microsoft.com/crm/2007/WebServices" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"> <SOAP-ENV:Header/> <ns0:Body> <ns1:Execute> <ns1:Request xsi:type="ns1:RetrieveAttributeRequest"> <ns1:MetadataId>00000000-0000-0000-0000-000000000000</ns1:MetadataId> <ns1:EntityLogicalName>opportunity</ns1:EntityLogicalName> <ns1:LogicalName>new_typeofcontact</ns1:LogicalName> <ns1:RetrieveAsIfPublished>false</ns1:RetrieveAsIfPublished> </ns1:Request> </ns1:Execute> </ns0:Body> </SOAP-ENV:Envelope> ERROR: An unexpected error occurred while tokenizing input The following traceback may be corrupted or invalid The error message is: ('EOF in multi-line statement', (16, 0)) --------------------------------------------------------------------------- URLError Traceback (most recent call last) /Users/crose/projects/2366/crm/<ipython console> in <module>() /var/folders/nb/nbJAzxR1HbOppPcs6xO+dE+++TY/-Tmp-/python-67186icm.py in <module>() 19 request.LogicalName = 'new_typeofcontact' 20 request.RetrieveAsIfPublished = 'false' 21 ---> 22 attr = metadata_client.service.Execute(request) 23 print attr /Users/crose/virtualenv/advanis/lib/python2.6/site-packages/suds/client.pyc in __call__(self, *args, **kwargs) 537 return (500, e) 538 else: --> 539 return client.invoke(args, kwargs) 540 541 def faults(self): /Users/crose/virtualenv/advanis/lib/python2.6/site-packages/suds/client.pyc in invoke(self, args, kwargs) 596 self.method.name, timer) 597 timer.start() --> 598 result = self.send(msg) 599 timer.stop() 600 metrics.log.debug( /Users/crose/virtualenv/advanis/lib/python2.6/site-packages/suds/client.pyc in send(self, msg) 621 request = Request(location, str(msg)) 622 request.headers = self.headers() --> 623 reply = transport.send(request) 624 if retxml: 625 result = reply.message /Users/crose/virtualenv/advanis/lib/python2.6/site-packages/suds/transport/https.pyc in send(self, request) 62 def send(self, request): 63 self.addcredentials(request) ---> 64 return HttpTransport.send(self, request) 65 66 def addcredentials(self, request): /Users/crose/virtualenv/advanis/lib/python2.6/site-packages/suds/transport/http.pyc in send(self, request) 75 request.headers.update(u2request.headers) 76 log.debug('sending:\n%s', request) ---> 77 fp = self.u2open(u2request) 78 self.getcookies(fp, u2request) 79 result = Reply(200, fp.headers.dict, fp.read()) /Users/crose/virtualenv/advanis/lib/python2.6/site-packages/suds/transport/http.pyc in u2open(self, u2request) 116 return url.open(u2request) 117 else: --> 118 return url.open(u2request, timeout=tm) 119 120 def u2opener(self): /System/Library/Frameworks/Python.framework/Versions/2.6/lib/python2.6/urllib2.pyc in open(self, fullurl, data, timeout) 381 req = meth(req) 382 --> 383 response = self._open(req, data) 384 385 # post-process response /System/Library/Frameworks/Python.framework/Versions/2.6/lib/python2.6/urllib2.pyc in _open(self, req, data) 399 protocol = req.get_type() 400 result = self._call_chain(self.handle_open, protocol, protocol + --> 401 '_open', req) 402 if result: 403 return result /System/Library/Frameworks/Python.framework/Versions/2.6/lib/python2.6/urllib2.pyc in _call_chain(self, chain, kind, meth_name, *args) 359 func = getattr(handler, meth_name) 360 --> 361 result = func(*args) 362 if result is not None: 363 return result /System/Library/Frameworks/Python.framework/Versions/2.6/lib/python2.6/urllib2.pyc in http_open(self, req) 1128 1129 def http_open(self, req): -> 1130 return self.do_open(httplib.HTTPConnection, req) 1131 1132 http_request = AbstractHTTPHandler.do_request_ /System/Library/Frameworks/Python.framework/Versions/2.6/lib/python2.6/urllib2.pyc in do_open(self, http_class, req) 1103 r = h.getresponse() 1104 except socket.error, err: # XXX what error? -> 1105 raise URLError(err) 1106 1107 # Pick apart the HTTPResponse object to get the addinfourl URLError: <urlopen error [Errno 60] Operation timed out> The cURL command is: /opt/local/bin/curl --ntlm -u "domain\user.name:userpass" -k -d @- -A "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; InfoPath.1)" -H "Connection: Keep-Alive" -H "Content-Type: text/xml; charset=utf-8" -H "SOAPAction: http://schemas.microsoft.com/crm/2007/WebServices/Execute" https://client.service.host/MSCrmServices/2007/MetadataService.asmx The data that is piped to that cURL command: <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <soap:Header> <CrmAuthenticationToken xmlns="http://schemas.microsoft.com/crm/2007/WebServices"> <AuthenticationType xmlns="http://schemas.microsoft.com/crm/2007/CoreTypes">0</AuthenticationType> <CrmTicket xmlns="http://schemas.microsoft.com/crm/2007/CoreTypes"></CrmTicket> <OrganizationName xmlns="http://schemas.microsoft.com/crm/2007/CoreTypes">CMIFS</OrganizationName> <CallerId xmlns="http://schemas.microsoft.com/crm/2007/CoreTypes">00000000-0000-0000-0000-000000000000</CallerId> </CrmAuthenticationToken> </soap:Header> <soap:Body> <Execute xmlns="http://schemas.microsoft.com/crm/2007/WebServices"> <Request xsi:type="RetrieveAttributeRequest"> <MetadataId>00000000-0000-0000-0000-000000000000</MetadataId> <EntityLogicalName>opportunity</EntityLogicalName> <LogicalName>new_typeofcontact</LogicalName> <RetrieveAsIfPublished>false</RetrieveAsIfPublished> </Request> </Execute> </soap:Body> </soap:Envelope> Here's the response: <?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <soap:Body> <ExecuteResponse xmlns="http://schemas.microsoft.com/crm/2007/WebServices"> <Response xsi:type="RetrieveAttributeResponse"> <AttributeMetadata xsi:type="PicklistAttributeMetadata"> <MetadataId>101346cf-a6af-4eb4-a4bf-9c3c6bbd6582</MetadataId> <SchemaName>New_TypeofContact</SchemaName> <LogicalName>new_typeofcontact</LogicalName> <EntityLogicalName>opportunity</EntityLogicalName> <AttributeType> <Value>Picklist</Value> </AttributeType> <!-- stuff here --> </AttributeMetadata> </Response> </ExecuteResponse> </soap:Body> </soap:Envelope>

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  • Join Domain and Dos App

    - by Austin Lamb
    ok, So First off yes i have read all the related topics and those fixs are either out of date or dont work. i am running ubuntu 12.04 and i would like to add it to the win2008 server network, after i get that done i would like to mount the F:\ drive of the server somewhere on my linux machine where it can be identified as Drive F:\ by wine or Dosemu if i can achieve all of that i need to find out how to run a MS-Dos 16-bit Point-of-sales Graphic program in ubuntu whether that be through wine, dosemu, or dosBox. it does not matter it just has to be able to read and write to the servers F: drive, operate the dos app, and support LPt1 (i think) for printing reciepts and loading tickets. i am a decently knowledgeable windows tech, at least thats what my job description says.. but this is my first encounter with linux in a work environment, it could prove to very experience changing if i can just prove it as a practical theory and a reasonable solution, and get it to work.. the first step is to get it joined to the domain. i have likewise-open CLI and GUI versions, samba, and GADMIN-SAMBA installed in attempts to get any of them to work. any help in any area is greatly appreciated, especially with the domain joining since it is the first step and what i thought would be the easiest step..

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  • Bind ADFS 2.0 service to a specific IP address

    - by ccellar
    I have one server with ADFS-2.0 and a few websites on it. One of the websites is Dynamics CRM which listens on a specific IP address on port 443. Dynamics CRM provides a metadata file for configuration purposes which could be used to configure a relaying party trust with ADFS. It is accessible with the URL https://auth.contoso.com/FederationMetadata/2007-06/federationmetadata.xml The problem is that ADFS-2.0 installs a service which registers following urlacl https://+:443/FederationMetadata/2007-06/ This means the result of accessing the URL https://auth.contoso.com/FederationMetadata/2007-06/federationmetadata.xml is the metadata file of ADFS, not the one of Dynamics CRM. I've tried to delete the default urlacl and added (one of them at a time) https://192.168.1.2:443/FederationMetadata/2007-06/ https://adfs.mydomain.com:443/FederationMetadata/2007-06/ but neither of them worked. Instead the ADFS-service failed to startup complete. Is there any way to bind this service to a IP address? At the moment I see only two alternatives Bind the service to a non standard port. This leads to problems because this means that also the ADFS website has to use a non-standard HTTPS-port. Install ADFS-2.0 on a different server (this is my favorite alternative - however it is not possible in every situation...)

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  • Microsecond (or one ms) time resolution on an embedded device (Linux Kernel)

    - by ChrisDiRulli
    Hey guys, I have a kernel module I've built that requires at least 1 ms time resolution. I currently use do_gettimeofday() but I'm concerned that this won't work once I move my module to an embedded device. The device has a 180 Mz processor (MIPS) and the default HZ value in the kernel is 100. Thus using jiffies will only give me at best 10 ms resolution. That won't cut it. What I'd like to know is if do_gettimeofday() is based on the timer interrupt (HZ). Can it be guaranteed to provide at least 1 ms of resolution? Thanks!

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  • MS Word paste into tinymce - retain tabulators

    - by jdog
    Hi, I have a 5 year old web application which runs tinymce 2.0.5.1 In this version it is possible - in IE 6,7,8 only to paste from MS Word and retain the tab characters. What we have done is to add a callback: paste_insert_word_content_callback : "findtabs" function findtabs(type, content) { if (type == "before"){ content = content.replace(/( This functionality is important to the client as they have 100s of MS Word documents of quote templates which use tabulators for formatting. Because of another problem suspected to be caused by TinyMCE, we'd like to upgrade to the current TinyMCE version 3.2.7 However in this version the resulting paste code does not contain anything that seems to 100% link to a tabulator. If pasted into an empty textarea, I get something like , if pasted into a I simply a space character. Can anyone recommend how to detect tabulators when pasting from MS Word?

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  • Does ASL License complies with MS-Pl license?

    - by John Simons
    I would like to redistribute a compiled version of Yahoo! UI Library: YUI Compressor for .Net (http://yuicompressor.codeplex.com), that according to the web site is licensed under MS-Pl (http://yuicompressor.codeplex.com/license). The project I work in is release under the terms of Apache Software Foundation License 2.0. According to the MS-Pl license "If you distribute any portion of the software in compiled or object code form, you may only do so under a license that complies with this license." , the term complies is not very clear! Does ASL License complies with MS-Pl license?

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  • Using Excel To Read Access Without MS Access On Computer

    - by Tom Clark
    I have written code that joins two table in access, using criteria supplied from drop down lists in excel and then returns the data to a specific location on the spreadsheet (titles already on the sheet). This works fine on my box and others with MS Access on the machine, but the purpose of writing this was to give people (associates) that dont have the MS Access on their machines (which is most of them) to be able to do simple queries to the database. When we try to run this on a machine without MS Access, we are getting the error message "Compile Error: Cant find project or library." Since this works fine on any machine so far that has Access, but not the others I am wondering if this is not possible without the actual Access software. Any help or insight would be appreciated. Tom

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  • Best practices or tools for installing a MS SQL database

    - by Maestro1024
    Best practices or tools for installing a MS SQL database I have a MS SQL database designed with the MS SQL GUI database editor/Visual Studio. What is the best way to "install" that database on other systems. Said another way how should I ship this thing? I know I can save the scripts and set the primary/foreign keys with T-SQL but I suspect their is something better. I guess you could have people restore from backup but that does not seem very professional. What other choices are there and what are the pluses and minuses?

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  • XML serialization and MS/Mono portability

    - by Luca
    I'm trying to have classes serialized using MS runtime and Mono runtime. While using MS runtime everything goes fine, but using Mono I give me some exception and program startup. The following exception are thrown: There was an error reflecting a type: System.TypeInitializationException (a class) There was an error reflecting a type: System.InvalidOperationException (a class) There was an error reflecting a field: System.ArgumentOutOfRangeException < 0 (an array of classes) The binary was compiled using MS SDK, but I don't think this is the problem. What's going on? .NET shouln't be portable? How to solve these exceptions?

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  • Integrating Hudson with MS Test?

    - by hangy
    Is it possible to integrate Hudson with MS Test? I am setting up a smaller CI server on my development machine with Hudson right now, just so that I can have some statistics (ie. FxCop and compiler warnings). Of course, it would also be nice if it could just run my unit tests and present their output. Up to now, I have added the following batch task to Hudson, which makes it run the tests properly. "%PROGRAMFILES%\Microsoft Visual Studio 9.0\Common7\IDE\MSTest.exe" /runconfig:LocalTestRun.testrunconfig /testcontainer:Tests\bin\Debug\Tests.dll However, as far as I know, Hudson does not support analysis of MS Test results, yet. Does anyone know whether the TRX files generated by MSTest.exe can be transformed to the JUnit or NUnit result format (because those are supported by Hudson), or whether there is any other way to integrate MS Test unit tests with Hudson?

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  • Know Your Audience, And/Or Your Customer

    - by steve.diamond
    Yesterday I gave an internal presentation to about 20 Oracle employees on "messaging," not messaging technology, but embarking on the process of building messages. One of the elements I covered was the importance of really knowing and understanding your audience. As a humorous reference I included two side-by-side photos of Oakland A's fans and Oakland Raiders fans. The Oakland A's fans looked like happy-go-lucky drunk types. The Oakland Raiders fans looked like angry extras from a low budget horror flick. I then asked my presentation attendees what these two groups had in common. Here's what I heard. --They're human (at least I THINK they're human). --They're from Oakland. --They're sports fans. After that, it was anyone's guess. A few days earlier we were putting the finishing touches on a sales presentation for one of our product lines. We had included an upfront "lead in" addressing how the economy is improving, yet that doesn't mean sales executives will have any more resources to add to their teams, invest in technology, etc. This "lead in" included miscellaneous news article headlines and statistics validating the slowly improving economy. When we subjected this presentation to internal review two days ago, this upfront section in particular was scrutinized. "Is the economy really getting better? I (exclamation point) don't think it's really getting better. Haven't you seen the headlines coming out of Greece and Europe?" Then the question TO ME became, "Who will actually be in the audience that sees and hears this presentation? Will s/he be someone like me? Or will s/he be someone like the critic who didn't like our lead-in?" We took the safe route and removed that lead in. After all, why start a "pitch" with a component that is arguably subjective? What if many of our audience members are individuals at organizations still facing a strong headwind? For reasons I won't go into here, it was the right decision to make. The moral of the story: Make sure you really know your audience. Harness the wisdom of the information your organization's CRM systems collect to get that fully informed "customer view." Conduct formal research. Conduct INFORMAL research. Ask lots of questions. Study industries and scenarios that have nothing to do with yours to see "how they do it." Stop strangers in coffee shops and on the street...seriously. Last week I caught up with an old friend from high school who recently retired from a 25 year career with the USMC. He said, "I can learn something from every single person I come into contact with." What a great way of approaching the world. Then, think about and write down what YOU like and dislike as a customer. But also remember that when it comes to your company's products, you are most likely NOT the customer, so don't go overboard in superimposing your own world view. Approaching the study of customers this way adds rhyme, reason and CONTEXT to lengthy blog posts like this one. Know your audience.

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  • Performance issues concurrently running MySQL and MS SQL Sever

    - by pacifika
    We're considering installing MySQL on the same database server that has been running MS SQL Server. From my research there are no technical issues running both concurrently, but I am worried that the performance will be affected. Is by default SQL Server set up to use all available memory for example? What should I look out for? Thanks

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  • Logging Virus Definition Updates for MS Security Essentials in The Security Event Log

    - by Steve
    I would like to log a security in event in Windows 7 whenever the Microsoft Security Essentials 2 virus definition files are updates, deleted, or changed. I was expecting to do this with an Audit setting on one of the MS Security Essentials folders but I wasn't sure which one and how to avoid getting swamped with messages. What folder or files should I audit to track definition updates (or corruption) in the security events or is there a better approach?

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  • Upgrade MS Sql Report Server 08 for Dundas charts

    - by hadi
    Hi, We have ms sql server 2008, however the new dundas charts are not available on the report server. How do I upgrade the report server so it gets the new dundas charts as well. Dundas charts are a part of Microsoft charts now in the new version of the report server. Your help would be greatly appreciated

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  • Retrieve MS SQL database or table struture in XML

    - by clutch
    Is there a way to export the database schema in well formed XML of a MS 2000 SQL Server. I'm looking for just the structure not the data and the more detailed the better. The XML may be used in a migration processes. I'm more familiar with MySQL then with SQL Server so please be detailed if you hav time. Thanks

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  • Insert PDF image in MS Word

    - by serhio
    Hello. I have a .doc witch I will convert in PDF. In this .doc I has an image. When I convert the doc to PDF and then zoom it, the images became ugly pixel-ized. I found a tool that converted my bitmap .png image to vectorial .PDF image. Now how could I import the PDF image in MS Word (that finally I will convert to PDF once again)?

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