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• Adding multiple items in a batch to an osCommerce site?

  - by Unkwntech

  I need to add several hundred products to an osCommerce (ugh, I know, it wasn't my choice) but osCommerce doesn't have a built in method for this (or at least I couldn't find it), does anyone know where some (even half decent) documentation on HOW osCommerce stores products ('cause it certainly is not in any logical manner) can be found? Or possibly some free addon/software that will do it?

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• Opencart SEO URL

  - by user2483877

  My question is, I have installed the SEO component successfully, and its working well but; On homepage, the Latest Products module shows the url like http://www.domain.com/product-21.html On category page, the product shows the url like http://www.domain.com/category/product-21.html I want to put the category URL in the latest products module so it will be the same as on category page. Does anybody have any ideas about this?

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• Can i use join with let in linq - c#

  - by uno

  let order= _relationContext.Orders .Where(x => x.OrderNumber == orderNo) .Select(x => new { x.OrderNo, x.OrderDate }).Single() I want to try and do something like this let order = _relationContext.Orders join _relationContext.Products .Where(x => x.OrderNumber == orderNo && x.ProductId == Products.ProductID) .Select(x => new { x.OrderNo, x.OrderDate }).Single() Is this even possible?

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• Which is the best php opensource e-commerce for handle 5 million prducts import daily?

  - by shabeer

  I am going to develop a B2B e-commerce site which contains 5 million products and all products will update from distributor daily.I am confusing which open source i have to use I tried magento but it importing very slowly.I am ready to spent money for highly configured server.

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• MySQL function to compare values in a db table against the previous

  - by Stuart

  Iam quite new to functions in SQL and I would like to create a function to compare values in a MySQL table against previous and I am not sure how to do this. For example (iId is the input value) DECLARE pVal INT(20); DECLARE val INT(20); SELECT price INTO pVal FROM products WHERE Id=iId; SELECT price FROM products; IF price == pVal THEN SET val = price; END IF; Thanks

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• Append Results from two queries and output as a single table.

  - by tHeSiD

  I have two queries that I have to run, I cannon join them But their resultant tables have the same structrure. For example I have select * from products where producttype=magazine select * from products where producttype = book I have to combine the result of these two queries, and then output it as one single result. I have to do this inside a stored procedure. PS These are just examples I provided, i have a complex table structure. The main thing is I cannot join them.

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• How To Configure Fields To Display In Ubercart Product Node

  - by mrtrombone

  Hi I have set up ubercart on a site and everything seems ok when adding products and viewing the catalog page however when I click on the product the product view does not include the product image or the price. I have have enabled all fields in admin/store/settings/products/edit/fields however this does not seem to change anything (SKU etc not displayed either, only description, size options, add to cart button and link to category) Can anyone suggest why these may not be showing, Am I looking at completely the wrong config screen? Thanks

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• ASP.NET MVC loading of CSS based off of controller

  - by Scott

  Within my site I have controller specific CSS files in addition to my master css file. For example CSS/ Prodcuts/ product.css ... Blog/ blog.css ... masterStyle.css Where masterStyle.css is the master css file. What I want to do is when the user hits http://www.example.com/Products/ only mySite.css and all css files under Products get included. What is the best way to go about doing this?

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• Why is there no middleware in Erlang?

  - by Zubair

  I asked a question earlier about ESBs written in Erlang or Java, and there didn't seem to be anything in Erlang, and only products in Java. http://stackoverflow.com/questions/2453641/what-would-be-the-best-language-in-which-to-write-an-esb/2453683#2453683 I guess I find it difficult to understand why a language like Erlang has no such middleware products, especially seeing as it should be ideally suited to the job.

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• how to create table which has a column from another table in mySQL

  - by dexter

  i want to create a table : products which looks like (these are columns name) Id Name Category-id Description now Category-id column gets the values from another table category which looks like Id Name Description now category.Id is used in products.Category-id how to do this in mySQL

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• What is the best way to give support `nth-child` in one shot to all IE version?

  - by metal-gear-solid

  What is the best way to give support nth-child in one shot to all IE version? I want to give style like this. for some particular pages. #products tr:nth-child(even) { background-color: red; } #products tr:nth-child(odd) { background-color: white; }

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• Complex SELECT statement; one-to-many all details in one row

  - by RubyWedge

  There are two tables: Products ID (Primary Key), ProductName PlannedByMonths ProductID (Primary Key) (Link to the Products table many-to-one), MonthNumber (Primary Key), QtytoProduce, How to write SELECT statement to retrieve results in the following format? ProductName, QtytoProduceMonth1, QtytoProduceMonth2, QtytoProduceMonth3, QtytoProduceMonth4, QtytoProduceMonth5, QtytoProduceMonth6, QtytoProduceMonth7, QtytoProduceMonth8, QtytoProduceMonth9, QtytoProduceMonth10, QtytoProduceMonth11, QtytoProduceMonth12 Thank you.

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• Sell good Dumps, track 1&2, CVV, Paypal, WU TRANSFER Service

  - by gOOD dUMPS cvv

  my products for sale: Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts;Ebay Accounts Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfers and Bank Transfers I am here to sell, supply good and quality CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;... In last 5 years my Job Is This. PRESTIGE is my first motto. Not easy to build the good PRESTIGE. My motto is Always make customers satisfied & happy ! I have unlocked many softwares make good money, example: -Software to make the bug and crack MTCN of the Western Union. Version : 2.0.1.1 ( new update ) -Software to open balance in PayPal and Bank Login -Software hacking credit card, debit card Version 1.0 **I only sell it for my good customers, and my familiarity ***I update more than 200 CC + CVV everyday. Fresh + good valid + Strong,private + high balance with best price Our products are checked by a partner who works in a bank. Our products are better than 5-7 days after they are dead. They are raised mainly for money atm. Can be used in most countries. ** If you are a serious buyer, let contact via : Yahoo ID: goodcvv_dumps Mail: [email protected] ICQ: 667686221 * Sell CVV; Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers. CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;... I promise CC of mine are good,high balance and fresh all with good price. PRESTIGE is my first motto. I sure u will be happy All I need is good & serious buyer to business for a long time * SELL GOOD CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;...!IF NOT GOOD, WILL CHANGE IMMEDIATELY * Contact me to negotiate about the price if buying bulk. I really need more serious buyers to do long business. You will be given many endow when we have long time business,you do good for me, I do good for u too. Long & good business.This is all I need :) - US (vis,mas)= $3/CC; US (amex,dis)= $5/CC; US BIN; US fullz; USA Visa VBV info for sale. - UK (vis,mas)= $8/CC; UK (amex,dis)= $20/CC; UK BIN; UK DOB; UK with Postcode; UK fullz; UK pass VBV - EU (vis,mas)= $20/CC; EU Amex = $30/CC; EU DOB; EU fullz; EU pass VBV. Include: Italy CVV; Spain CVV; France CVV; Sweden CVV; Denmark CVV; Slovakia CVV; Portugal CVV; Norway CVV; Belgium CVV Greece CVV; Germany CVV; Ireland CVV; Newzealand CVV; Switzerland CVV; Finland CVV; Turkey CVV; Netherland CVV - CA (vis,mas)= $8/CC; CA BIN; CA GOLD; CA Amex; CA Fullz; CA pass VBV - AU (vis,mas)= $10/CC; AU BIN; AU Amex; AU DOB; AU fullz; AU pass VBV - Brazil random = $15/CC; Brazil BIN - Middle East: UAE = $15/CC; Qatar= $10/CC; Saudi Arabia;... - ASIA ( Malay; Indo; Japan;China; Hongkong; Singapore...) = $10/CC - South Africa = $10/CC - And All CC; CC pass VBV; CVV pass VBV; CCN SSN- INTER ( BIN,DOB,SSN,FULLZ) of another Countries. Good CC, CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;... [Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts;Ebay Accounts Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers] [Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts;Ebay Accounts Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfers and Bank Transfers] ------------------------------ CONTACT via Y!H: goodcvv_dumps or ICQ: 667686221 or Mail: [email protected] ------------------------------------ * WARNING!!! BEFORE MAKE BUSINESS or add my ID, let read carefull my rule because i really hate Spammers,Rippers and Scammers - Dont trust, dont talk more - Don't Spamm And Don't Scam! I very hate do spam or rip and I don't want who spam me. - All my CVV are tested before sell, that's sure - I accept LR; WU or MoneyGram. - I only work with reliable buyers. Need good & serious buyer to business for a long time - I work with only one slogan: prestige and quality to satisfy my clients !!! - I was so happy to see you actually make more big money from the business with me Once you trust me, work with me. And if not trust,dont contact me, dont waste time! --------------------------THANKS, LOOK FORWARD TO WORKING WITH ALL of YOU !!!---------------------------- * Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts,Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfers and Bank Transfers. CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;... [Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts,Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfers and Bank Transfers] * Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected] ===================== WESTERN UNION TRANSFER SERVICE ======================= We are Very PROFESSIONAL in WESTION UNION. Our Special Job Is this We Have big Western Union Service for everywhere and every when for you. We transfer money to all country in world. We can transfer big amount. And you can receive this money from your country. Our service accept payment 15% of transfer amount for small transfer . And 10% of big transfer. For large transfer . We make is very safe. And this service is very fast. We start to run software to make transfer to your WU info very fast,without delay and immediately. We give you MTCN and sender info and all cashout info, 15 mins after your payment complete. CONTACT US via Y!H: goodcvv_dumps or ICQ: 667686221 or Mail: [email protected] to know more info, price list of WU TRANSFER SERVICE ====================== Verified Paypal Accounts for sale ======================== If u are interested in it, contact me to know the price list & have the Tips for using above accounts safely,not be suspended when using accounts. I will not responsible if you get suspended. ===================== Dumps, Track1&2 with PIN & without PIN for ATM Cashout ======================= - Tracks 1&2 US;Tracks 1&2 UK;Tracks 1&2 CA,AU; Tracks 1&2 EU, with PIN and without PIN. - Dumps US; Dumps CA; Dumps EU; Dumps ASIA; Dumps AU, Brazil with good quality & price. Update Types of Dumps having now: Mix; Debit Classic; MC Standard;MC World; Gold; Platinum; Business/Corporate; Purchasing/Signature; Infinite - Contact me via Y!H: goodcvv_dumps (ICQ: 667686221) to know more info & price list of dumps, tracks ! ======================== Bank Logins Account (US UK CA AU EU) ======================== Sell Bank acc: Bank BOA, Bank HSBC USA, HSBC UK, Chase,Washovia, Halifax, Barclays, Abbey,... I make sure that my BANK LOGIN are security & easily to use. If u are interested in this, contact me to know more info about balance, price list,...! ================= Top-up Prepaid Cards, Debit Cards ========================= - If you hold any prepaid cards, debit cards, any country or any company. - I can top you funds into your prepaid cards, debit cards or any virtual cards. - top up your debit cards with hacked credit cards - top up your prepaid card with bank account login - top up you card with paypal account or any other - Have all tools to top your cards account - Top up does not take more then 10 minutes - Payoneer Cards top up available at cheap ================= Service: Provide Ebay - Apple - Amazon - Itunes GIFT CARD & Game Card with best price ===================== Contact me to negotiate about the price if buying bulk - PlayStation® Network Card - Xbox LIVE 12 Month Gold Membership = 30$ Xbox LIVE 4000 Microsoft Points = 30$ Zynga $50 Game Card (World Wide) = 30$ Ultimate game card 50$ = 30$ Ultimate game card 20$ = 10$ Key Diablo 3 = 25$ ITUNES GIFT CARD AMAZON GIFT CARD Ebay gift card Visa gift card ---------------- Our products are checked by a partner who works in a bank -------------------- Our products are better than 5-7 days after they are dead. They are raised mainly for money atm. Can be used in most countries. ---------------- Contact Via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected] ------------------------ Need good & serious buyer to business for a long time [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]] [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]] [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]] [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]] [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]]

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• Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

  - by raul.goycoolea

  Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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• Sell good CVV, Dumps track 1&2, Paypal, WU TRANSFER

  - by Good Dumps CVV for sale

  My products for sale: Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts;Ebay Accounts Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfers and Bank Transfers I am here to sell, supply good and quality CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;... In last 5 years my Job Is This. PRESTIGE is my first motto. Not easy to build the good PRESTIGE. My motto is Always make customers satisfied & happy ! I have unlocked many softwares make good money, example: -Software to make the bug and crack MTCN of the Western Union. Version : 2.0.1.1 ( new update ) -Software to open balance in PayPal and Bank Login -Software hacking credit card, debit card Version 1.0 **I only sell it for my good customers, and my familiarity ***I update more than 200 CC + CVV everyday. Fresh + good valid + Strong,private + high balance with best price Our products are checked by a partner who works in a bank. Our products are better than 5-7 days after they are dead. They are raised mainly for money atm. Can be used in most countries. ** If you are a serious buyer, let contact via : Yahoo ID: goodcvv_dumps Mail: [email protected] ICQ: 667686221 * Sell CVV; Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers. CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;... I promise CC of mine are good,high balance and fresh all with good price. PRESTIGE is my first motto. I sure u will be happy All I need is good & serious buyer to business for a long time * SELL GOOD CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;...!IF NOT GOOD, WILL CHANGE IMMEDIATELY * Contact me to negotiate about the price if buying bulk. I really need more serious buyers to do long business. You will be given many endow when we have long time business,you do good for me, I do good for u too. Long & good business.This is all I need :) - US (vis,mas)= $3/CC; US (amex,dis)= $5/CC; US BIN; US fullz; USA Visa VBV info for sale. - UK (vis,mas)= $8/CC; UK (amex,dis)= $20/CC; UK BIN; UK DOB; UK with Postcode; UK fullz; UK pass VBV - EU (vis,mas)= $20/CC; EU Amex = $30/CC; EU DOB; EU fullz; EU pass VBV. Include: Italy CVV; Spain CVV; France CVV; Sweden CVV; Denmark CVV; Slovakia CVV; Portugal CVV; Norway CVV; Belgium CVV Greece CVV; Germany CVV; Ireland CVV; Newzealand CVV; Switzerland CVV; Finland CVV; Turkey CVV; Netherland CVV - CA (vis,mas)= $8/CC; CA BIN; CA GOLD; CA Amex; CA Fullz; CA pass VBV - AU (vis,mas)= $10/CC; AU BIN; AU Amex; AU DOB; AU fullz; AU pass VBV - Brazil random = $15/CC; Brazil BIN - Middle East: UAE = $15/CC; Qatar= $10/CC; Saudi Arabia;... - ASIA ( Malay; Indo; Japan;China; Hongkong; Singapore...) = $10/CC - South Africa = $10/CC - And All CC; CC pass VBV; CVV pass VBV; CCN SSN- INTER ( BIN,DOB,SSN,FULLZ) of another Countries. Good CC, CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;... [Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts;Ebay Accounts Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers] [Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts;Ebay Accounts Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfers and Bank Transfers] ------------------------------ CONTACT via Y!H: goodcvv_dumps or ICQ: 667686221 or Mail: [email protected] ------------------------------------ * WARNING!!! BEFORE MAKE BUSINESS or add my ID, let read carefull my rule because i really hate Spammers,Rippers and Scammers - Dont trust, dont talk more - Don't Spamm And Don't Scam! I very hate do spam or rip and I don't want who spam me. - All my CVV are tested before sell, that's sure - I accept LR; WU or MoneyGram. - I only work with reliable buyers. Need good & serious buyer to business for a long time - I work with only one slogan: prestige and quality to satisfy my clients !!! - I was so happy to see you actually make more big money from the business with me Once you trust me, work with me. And if not trust,dont contact me, dont waste time! --------------------------THANKS, LOOK FORWARD TO WORKING WITH ALL of YOU !!!---------------------------- * Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts,Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfers and Bank Transfers. CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;... [Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts,Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfers and Bank Transfers] * Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected] ===================== WESTERN UNION TRANSFER SERVICE ======================= We are Very PROFESSIONAL in WESTION UNION. Our Special Job Is this We Have big Western Union Service for everywhere and every when for you. We transfer money to all country in world. We can transfer big amount. And you can receive this money from your country. Our service accept payment 15% of transfer amount for small transfer . And 10% of big transfer. For large transfer . We make is very safe. And this service is very fast. We start to run software to make transfer to your WU info very fast,without delay and immediately. We give you MTCN and sender info and all cashout info, 15 mins after your payment complete. CONTACT US via Y!H: goodcvv_dumps or ICQ: 667686221 or Mail: [email protected] to know more info, price list of WU TRANSFER SERVICE ====================== Verified Paypal Accounts for sale ======================== If u are interested in it, contact me to know the price list & have the Tips for using above accounts safely,not be suspended when using accounts. I will not responsible if you get suspended. ===================== Dumps, Track1&2 with PIN & without PIN for ATM Cashout ======================= - Tracks 1&2 US;Tracks 1&2 UK;Tracks 1&2 CA,AU; Tracks 1&2 EU, with PIN and without PIN. - Dumps US; Dumps CA; Dumps EU; Dumps ASIA; Dumps AU, Brazil with good quality & price. Update Types of Dumps having now: Mix; Debit Classic; MC Standard;MC World; Gold; Platinum; Business/Corporate; Purchasing/Signature; Infinite - Contact me via Y!H: goodcvv_dumps (ICQ: 667686221) to know more info & price list of dumps, tracks ! ======================== Bank Logins Account (US UK CA AU EU) ======================== Sell Bank acc: Bank BOA, Bank HSBC USA, HSBC UK, Chase,Washovia, Halifax, Barclays, Abbey,... I make sure that my BANK LOGIN are security & easily to use. If u are interested in this, contact me to know more info about balance, price list,...! ================= Top-up Prepaid Cards, Debit Cards ========================= - If you hold any prepaid cards, debit cards, any country or any company. - I can top you funds into your prepaid cards, debit cards or any virtual cards. - top up your debit cards with hacked credit cards - top up your prepaid card with bank account login - top up you card with paypal account or any other - Have all tools to top your cards account - Top up does not take more then 10 minutes - Payoneer Cards top up available at cheap ================= Service: Provide Ebay - Apple - Amazon - Itunes GIFT CARD & Game Card with best price ===================== Contact me to negotiate about the price if buying bulk - PlayStation® Network Card - Xbox LIVE 12 Month Gold Membership = 30$ Xbox LIVE 4000 Microsoft Points = 30$ Zynga $50 Game Card (World Wide) = 30$ Ultimate game card 50$ = 30$ Ultimate game card 20$ = 10$ Key Diablo 3 = 25$ ITUNES GIFT CARD AMAZON GIFT CARD Ebay gift card Visa gift card ---------------- Our products are checked by a partner who works in a bank -------------------- Our products are better than 5-7 days after they are dead. They are raised mainly for money atm. Can be used in most countries. ---------------- Contact Via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected] ------------------------ Need good & serious buyer to business for a long time [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]] [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]] [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]] [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]] [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]]

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• Compiling examples for consuming the REST Endpoints for WCF Service using Agatha

  - by REA_ANDREW

  I recently made two contributions to the Agatha Project by Davy Brion over on Google Code, and one of the things I wanted to follow up with was a post showing examples and some, seemingly required tid bits.  The contributions which I made where: To support StructureMap To include REST (JSON and XML) support for the service contract The examples which I have made, I want to format them so they fit in with the current format of examples over on Agatha and hopefully create and submit a third patch which will include these examples to help others who wish to use these additions. Whilst building these examples for both XML and JSON I have learnt a couple of things which I feel are not really well documented, but are extremely good practice and once known make perfect sense.  I have chosen a real basic e-commerce context for my example Requests and Responses, and have also made use of the excellent tool AutoMapper, again on Google Code. Setting the scene I have followed the Pipes and Filters Pattern with the IQueryable interface on my Repository and exposed the following methods to query Products: IQueryable<Product> GetProducts(); IQueryable<Product> ByCategoryName(this IQueryable<Product> products, string categoryName) Product ByProductCode(this IQueryable<Product> products, String productCode) I have an interface for the IProductRepository but for the concrete implementation I have simply created a protected getter which populates a private List<Product> with 100 test products with random data.  Another good reason for following an interface based approach is that it will demonstrate usage of my first contribution which is the StructureMap support.  Finally the two Domain Objects I have made are Product and Category as shown below: public class Product { public String ProductCode { get; set; } public String Name { get; set; } public Decimal Price { get; set; } public Decimal Rrp { get; set; } public Category Category { get; set; } }   public class Category { public String Name { get; set; } }   Requirements for the REST Support One of the things which you will notice with Agatha is that you do not have to decorate your Request and Response objects with the WCF Service Model Attributes like DataContract, DataMember etc… Unfortunately from what I have seen, these are required if you want the same types to work with your REST endpoint.  I have not tried but I assume the same result can be achieved by simply decorating the same classes with the Serializable Attribute.  Without this the operation will fail. Another surprising thing I have found is that it did not work until I used the following Attribute parameters: Name Namespace e.g. [DataContract(Name = "GetProductsRequest", Namespace = "AgathaRestExample.Service.Requests")] public class GetProductsRequest : Request { }   Although I was surprised by this, things kind of explained themselves when I got round to figuring out the exact construct required for both the XML and the REST.  One of the things which you already know and are then reminded of is that each of your Requests and Responses ultimately inherit from an abstract base class respectively. This information needs to be represented in a way native to the format being used.  I have seen this in XML but I have not seen the format which is required for the JSON. JSON Consumer Example I have used JQuery to create the example and I simply want to make two requests to the server which as you will know with Agatha are transmitted inside an array to reduce the service calls.  I have also used a tool called json2 which is again over at Google Code simply to convert my JSON expression into its string format for transmission.  You will notice that I specify the type of Request I am using and the relevant Namespace it belongs to.  Also notice that the second request has a parameter so each of these two object are representing an abstract Request and the parameters of the object describe it. <script type="text/javascript"> var bodyContent = $.ajax({ url: "http://localhost:50348/service.svc/json/processjsonrequests", global: false, contentType: "application/json; charset=utf-8", type: "POST", processData: true, data: JSON.stringify([ { __type: "GetProductsRequest:AgathaRestExample.Service.Requests" }, { __type: "GetProductsByCategoryRequest:AgathaRestExample.Service.Requests", CategoryName: "Category1" } ]), dataType: "json", success: function(msg) { alert(msg); } }).responseText; </script>   XML Consumer Example For the XML Consumer example I have chosen to use a simple Console Application and make a WebRequest to the service using the XML as a request.  I have made a crude static method which simply reads from an XML File, replaces some value with a parameter and returns the formatted XML.  I say crude but it simply shows how XML Templates for each type of Request could be made and then have a wrapper utility in whatever language you use to combine the requests which are required.  The following XML is the same Request array as shown above but simply in the XML Format. <?xml version="1.0" encoding="utf-8" ?> <ArrayOfRequest xmlns="http://schemas.datacontract.org/2004/07/Agatha.Common" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"> <Request i:type="a:GetProductsRequest" xmlns:a="AgathaRestExample.Service.Requests"/> <Request i:type="a:GetProductsByCategoryRequest" xmlns:a="AgathaRestExample.Service.Requests"> <a:CategoryName>{CategoryName}</a:CategoryName> </Request> </ArrayOfRequest>   It is funny because I remember submitting a question to StackOverflow asking whether there was a REST Client Generation tool similar to what Microsoft used for their RestStarterKit but which could be applied to existing services which have REST endpoints attached.  I could not find any but this is now definitely something which I am going to build, as I think it is extremely useful to have but also it should not be too difficult based on the information I now know about the above.  Finally I thought that the Strategy Pattern would lend itself really well to this type of thing so it can accommodate for different languages. I think that is about it, I have included the code for the example Console app which I made below incase anyone wants to have a mooch at the code.  As I said above I want to reformat these to fit in with the current examples over on the Agatha project, but also now thinking about it, make a Documentation Web method…{brain ticking} :-) Cheers for now and here is the final bit of code: static void Main(string[] args) { var request = WebRequest.Create("http://localhost:50348/service.svc/xml/processxmlrequests"); request.Method = "POST"; request.ContentType = "text/xml"; using(var writer = new StreamWriter(request.GetRequestStream())) { writer.WriteLine(GetExampleRequestsString("Category1")); } var response = request.GetResponse(); using(var reader = new StreamReader(response.GetResponseStream())) { Console.WriteLine(reader.ReadToEnd()); } Console.ReadLine(); } static string GetExampleRequestsString(string categoryName) { var data = File.ReadAllText(Path.Combine(Path.GetDirectoryName(Assembly.GetExecutingAssembly().Location), "ExampleRequests.xml")); data = data.Replace("{CategoryName}", categoryName); return data; } }

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• Database users in the Oracle Utilities Application Framework

  - by Anthony Shorten

  I mentioned the product database users fleetingly in the last blog post and they deserve a better mention. This applies to all versions of the Oracle Utilities Application Framework. The Oracle Utilities Application Framework uses up to three users initially as part of the base operations of the product. The type of database supported (the framework supports Oracle, IBM DB2 and Microsoft SQL Server) dictates the number of users used and their permissions. For publishing brevity I will outline what is available for the Oracle database and, in summary, mention where it differs for the other database supported. For Oracle database customers we ship three distinct database users: Administration User (SPLADM or CISADM by default) - This is the database user that actually owns the schema. This user is not used by the product to do any DML (Data Manipulation Language) SQL other than that is necessary for maintenance of the database. This database user performs all the DCL (Data Control Language) and DDL (Data Definition Language) against the database. It is typically reserved for Database Administration use only. Product Read Write User (SPLUSER or CISUSER by default) - This is the database user used by the product itself to execute DML (Data Manipulation Language) statements against the schema owned by the Administration user. This user has the appropriate read and write permission to objects within the schema owned by the Administration user. For databases such as DB2 and SQL Server we may not create this user but use other DCL (Data Control Language) statements and facilities to simulate this user. Product Read User (SPLREAD or CISREAD by default) - This is the database that has read only permission to the schema owned by the Administration user. It is used for reporting or any part of the product or interface that requires read permissions to the database (for example, products that have ConfigLab and Archiving use this user for remote access). For databases such as DB2 and SQL Server we may not create this user but use other DCL (Data Control Language) statements and facilities to simulate this user. You may notice the words by default in the list above. The values supplied with the installer are the default and can be changed to what the site standard or implementation wants to use (as long as they conform to the standards supported by the underlying database). You can even create multiples of each within the same database and pointing to same schema. To manage the permissions for the users, there is a utility provided with the installation (oragensec (Oracle), db2gensec (DB2) or msqlgensec (SQL Server)) that generates the security definitions for the above users. That can be executed a number of times for each schema to give users appropriate permissions. For example, it is possible to define more than one read/write User to access the database. This is a common technique used by implementations to have a different user per access mode (to separate online and batch). In fact you can also allocate additional security (such as resource profiles in Oracle) to limit the impact of specific users at the database. To facilitate users and permissions, in Oracle for example, we create a CISREAD role (read only role) and a CISUSER role (read write role) that can be allocated to the appropriate database user. When the security permissions utility, oragensec in this case, is executed it uses the role to determine the permissions. To give you a case study, my underpowered laptop has multiple installations on it of multiple products but I have one database. I create a different schema for each product and each version (with my own naming convention to help me manage the databases). I create individual users on each schema and run oragensec to maintain the permissions for each appropriately. It works fine as long I have setup the userids appropriately. This means: Creating the users with the appropriate roles. I use the common CISUSER and CISREAD role across versions and across Oracle Utilities Application Framework products. Just remember to associate the CISUSER role with the database user you want to use for read/write operations and the CISREAD role with the user you wish to use for the read only operations. The role is treated as a tag to indicate the oragensec utility which appropriate permissions to assign to the user. The utilities for the other database types essentially do the same, obviously using the technology available within those databases. Run oragensec against the read write user and read only user against the appropriate administration user (I will abbreviate the user to ADM user). This ensures the right permissions are allocated to the right users for the right products. To help me there, I use the same prefix on the user name for the same product. For example, my Oracle Utilities Application Framework V4 environment has the administration user set to FW4ADM and the associated FW4USER and FW4READ as the users for the product to use. For my MWM environment I used MWMADM for the administration user and MWMUSER and MWMREAD for my associated users. You get the picture. When I run oragensec (once for each ADM user), I know what other users to associate with it. Remember to rerun oragensec against the users if I run upgrades, service packs or database based single fixes. This assures that the users are in synchronization with the ADM user. As a side note, for those who do not understand the difference between DML, DCL and DDL: DDL (Data Definition Language) - These are SQL statements that define the database schema and the structures within. SQL Statements such as CREATE and DROP are examples of DDL SQL statements. DCL (Data Control Language) - These are the SQL statements that define the database level permissions to DDL maintained objects within the database. SQL Statements such as GRANT and REVOKE are examples of DCL SQL statements. DML (Database Manipulation Language) - These are SQL statements that alter the data within the tables. SQL Statements such as SELECT, INSERT, UPDATE and DELETE are examples of DML SQL statements. Hope this has clarified the database user support. Remember in Oracle Utilities Application Framework V4 we enhanced this by also supporting CLIENT_IDENTIFIER to allow the database to still use the administration user for the main processing but make the database session more traceable.

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• What Makes a Good Design Critic? CHI 2010 Panel Review

  - by jatin.thaker

  Author: Daniel Schwartz, Senior Interaction Designer, Oracle Applications User Experience Oracle Applications UX Chief Evangelist Patanjali Venkatacharya organized and moderated an innovative and stimulating panel discussion titled "What Makes a Good Design Critic? Food Design vs. Product Design Criticism" at CHI 2010, the annual ACM Conference on Human Factors in Computing Systems. The panelists included Janice Rohn, VP of User Experience at Experian; Tami Hardeman, a food stylist; Ed Seiber, a restaurant architect and designer; John Kessler, a food critic and writer at the Atlanta Journal-Constitution; and Larry Powers, Chef de Cuisine at Shaun's restaurant in Atlanta, Georgia. Building off the momentum of his highly acclaimed panel at CHI 2009 on what interaction design can learn from food design (for which I was on the other side as a panelist), Venkatacharya brought together new people with different roles in the restaurant and software interaction design fields. The session was also quite delicious -- but more on that later. Criticism, as it applies to food and product or interaction design, was the tasty topic for this forum and showed that strong parallels exist between food and interaction design criticism. Figure 1. The panelists in discussion: (left to right) Janice Rohn, Ed Seiber, Tami Hardeman, and John Kessler. The panelists had great insights to share from their respective fields, and they enthusiastically discussed as if they were at a casual collegial dinner. John Kessler stated that he prefers to have one professional critic's opinion in general than a large sampling of customers, however, "Web sites like Yelp get users excited by the collective approach. People are attracted to things desired by so many." Janice Rohn added that this collective desire was especially true for users of consumer products. Ed Seiber remarked that while people looked to the popular view for their target tastes and product choices, "professional critics like John [Kessler] still hold a big weight on public opinion." Chef Powers indicated that chefs take in feedback from all sources, adding, "word of mouth is very powerful. We also look heavily at the sales of the dishes to see what's moving; what's selling and thus successful." Hearing this discussion validates our design work at Oracle in that we listen to our users (our diners) and industry feedback (our critics) to ensure an optimal user experience of our products. Rohn considers that restaurateur Danny Meyer's book, Setting the Table: The Transforming Power of Hospitality in Business, which is about creating successful restaurant experiences, has many applicable parallels to user experience design. Meyer actually argues that the customer is not always right, but that "they must always feel heard." Seiber agreed, but noted "customers are not designers," and while designers need to listen to customer feedback, it is the designer's job to synthesize it. Seiber feels it's the critic's job to point out when something is missing or not well-prioritized. In interaction design, our challenges are quite similar, if not parallel. Software tasks are like puzzles that are in search of a solution on how to be best completed. As a food stylist, Tami Hardeman has the demanding and challenging task of presenting food to be as delectable as can be. To present food in its best light requires a lot of creativity and insight into consumer tastes. It's no doubt then that this former fashion stylist came up with the ultimate catch phrase to capture the emotion that clients want to draw from their users: "craveability." The phrase was a hit with the audience and panelists alike. Sometime later in the discussion, Seiber remarked, "designers strive to apply craveability to products, and I do so for restaurants in my case." Craveabilty is also very applicable to interaction design. Creating straightforward and smooth workflows for users of Oracle Applications is a primary goal for my colleagues. We want our users to really enjoy working with our products where it makes them more efficient and better at their jobs. That's our "craveability." Patanjali Venkatacharya asked the panel, "if a design's "craveability" appeals to some cultures but not to others, then what is the impact to the food or product design process?" Rohn stated that "taste is part nature and part nurture" and that the design must take the full context of a product's usage into consideration. Kessler added, "good design is about understanding the context" that the experience necessitates. Seiber remarked how important seat comfort is for diners and how the quality of seating will add so much to the complete dining experience. Sometimes if these non-food factors are not well executed, they can also take away from an otherwise pleasant dining experience. Kessler recounted a time when he was dining at a restaurant that actually had very good food, but the photographs hanging on all the walls did not fit in with the overall décor and created a negative overall dining experience. While the tastiness of the food is critical to a restaurant's success, it is a captivating complete user experience, as in interaction design, which will keep customers coming back and ultimately making the restaurant a hit. Figure 2. Patanjali Venkatacharya enjoyed the Sardinian flatbread salad. As a surprise Chef Powers brought out a signature dish from Shaun's restaurant for all the panelists to sample and critique. The Sardinian flatbread dish showcased Atlanta's taste for fresh and local produce and cheese at its finest as a salad served on a crispy flavorful flat bread. Hardeman said it could be photographed from any angle, a high compliment coming from a food stylist. Seiber really enjoyed the colors that the dish brought together and thought it would be served very well in a casual restaurant on a summer's day. The panel really appreciated the taste and quality of the different components and how the rosemary brought all the flavors together. Seiber remarked that "a lot of effort goes into the appearance of simplicity." Rohn indicated that the same notion holds true with software user interface design. A tremendous amount of work goes into crafting straightforward interfaces, including user research, prototyping, design iterations, and usability studies. Design criticism for food and software interfaces clearly share many similarities. Both areas value expert opinions and user feedback. Both areas understand the importance of great design needing to work well in its context. Last but not least, both food and interaction design criticism value "craveability" and how having users excited about experiencing and enjoying the designs is an important goal. Now if we can just improve the taste of software user interfaces, people may choose to dine on their enterprise applications over a fresh organic salad.

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• Workshops, online content show how Oracle infuses simplicity, mobility, extensibility into user experience

  - by mvaughan

  By Kathy Miedema & Misha Vaughan, Oracle Applications User Experience Oracle has made a huge investment into the user experience of its many different software product families, and recent releases showcase big changes and features that aim to promote end user engagement and efficiency by streamlining navigation and simplifying the user interface. But making Oracle’s enterprise software great-looking and usable doesn’t stop when Oracle products go out the door. The Applications User Experience (UX) team recognizes that our customers may need to customize software to fit their work processes. And that’s why we provide tools such as user experience design patterns to help you maintain the Oracle user experience as you tailor your application to fit your business needs. Often, however, customers may need some context around user experience. How has the Oracle user experience been designed and constructed? Why is a good user experience important for users? How does understanding what goes into the user experience benefit the people who purchase the software for users? There’s a short answer to these questions, and you can read about it on Usable Apps. But truly understanding Oracle’s investment and seeing how it applies across product families occasionally requires a deeper dive into the Oracle user experience, especially if you’re an influencer or decision-maker about Oracle products. To help frame these decisions, the Communications & Outreach team has developed several targeted workshops that explore what Oracle means when it talks about user experience, and provides a roadmap into where the Oracle user experience is going. These workshops require non-disclosure agreements, and have been delivered to Oracle sales folks, Oracle partners, Oracle ACE Directors and ACEs, and a few customers. Some of these audience members have been developers or have a technical background; just as many did not. Here’s a breakdown of the kind of training you can get around the Oracle user experience from the OAUX Communications & Outreach team.For Partners: George Papazzian, Principal, Naviscent with Joyce Ohgi, Oracle Oracle Fusion Applications HCM Pre-Sales Seminar:  In concert with Worldwide Alliances  and  Channels under Applications Partner Enablement Director Jonathan Vinoskey’s guidance, the Applications User Experience team delivers a two-day workshop.  Day one focuses on Oracle Fusion Applications HCM and pre-sales strategy, and Day two focuses on positioning and leveraging Oracle’s investment in the Oracle Fusion Applications user experience.  The next workshops will occur on the following dates: December 4-5, 2013 @ Manchester, UK January 29-30, 2014 @ Reston, Virginia February 2014 @ Guadalajara, Mexico (email: Shannon Whiteman) March 11-12, 2014 @ Dubai, United Arab Emirates April 1-2, 2014 @ Chicago, Illinois Partner Advisory Board: A two-day board meeting in the U.S. and U.K. to discuss four main user experience areas for Oracle Fusion Applications: simplicity, visualization & analytics, mobility, & futures. This event is limited to Oracle Diamond Partners, UX bloggers, and key UX influencers and requires legal documentation.  We will be talking about the Oracle applications UX strategy and roadmap. Partner Implementation Training on User Interface: How to Build Great-Looking, Usable Apps:  In this two-day, hands-on workshop built around Oracle’s Application Development Framework, learn how to build desktop and mobile user interfaces and mobile user interfaces based on Oracle’s experience with Fusion Applications. This workshop is for partners with a technology background who are looking for ways to tailor Fusion Applications using ADF, or have built their own custom solutions using ADF. It includes an introduction to UX design patterns and provides tools to build usability-tested UX designs. Nov 5-6, 2013 @ Redwood Shores, CA, USA January 28-29th, 2014 @ Reston, Virginia, USA February 25-26, 2014 @ Guadalajara, Mexico March 9-10, 2014 @ Dubai, United Arab Emirates To register, contact [email protected] Simplified UI Customization & Extensibility:  Pilot workshop:  We will be reviewing the proposed content for communicating the user experience tool kit available with the next release of Oracle Fusion Applications.  Our core focus will be on what toolkit components our system implementors and independent software vendors will need to respond to customer demand, whether they are extending Fusion Applications, or building custom applications, that will need to leverage the simplified UI. Dec 11th, 2013 @ Reading, UK For information: contact [email protected] Private lab tour and demos: Interested in seeing what’s going on in the Apps UX Labs?  If you are headed to the San Francisco Bay Area, let us know. We can arrange a spin through our usability labs at headquarters. OAUX Expo: This open-house forum gives partners a look at what the UX team is working on, and showcases the next-generation user experiences in a demo environment where attendees can see and touch the applications. UX Direct: Use the same methods that Oracle uses to develop its own user experiences. We help you define your users and their needs, and then provide direction on how to tailor the best user experience you can for them. For CustomersAngela Johnston, Gozel Aamoth, Teena Singh, and Yen Chan, Oracle Lab tours: See demos of soon-to-be-released products, and take a spin on usability research equipment such as our eye-tracker. Watch this video to get an idea of what you’ll see. Get our newsletter: Learn about newly released products and see where you can meet us at user group conferences. Participate in a feedback session: Join a focus group or customer feedback session to get an early look at user experience designs for the next generation of software, and provide your thoughts on how well it will work. Join the OUAB: The Oracle Usability Advisory Board meets several times a year to discuss trends in the workforce and provide direction on user experience designs. UX Direct: Use the same methods that Oracle uses to develop its own user experiences. We help you define your users and their needs, and then provide direction on how to tailor the best user experience you can for them. For Developers (customers, partners, and consultants): Plinio Arbizu, SP Solutions, Richard Bingham, Oracle, Balaji Kamepalli, EiSTechnoogies, Praveen Pillalamarri, EiSTechnologies How to Build Great-Looking, Usable Apps: This workshop is for attendees with a strong technology background who are looking for ways to tailor customer software using ADF. It includes an introduction to UX design patterns and provides tools to build usability-tested UX designs.  See above for dates and times. UX design patterns web site: Cut the length of your project down by months. Use these patterns to build out the task flow you need to develop for your users. The patterns have already been usability-tested and represent the best practices that the Oracle UX research team has found in its studies. UX Direct: Use the same methods that Oracle uses to develop its own user experiences. We help you define your users and their needs, and then provide direction on how to tailor the best user experience you can for them. For Oracle Sales Mike Klein, Jeremy Ashley, Brent White, Oracle Contact your local sales person for more information about the Oracle user experience and the training available from the Applications User Experience Communications & Outreach team. See customer-friendly user experience collateral ranging from the new simplified UI in Oracle Fusion Applications Release 7, to E-Business Suite user experience highlights, to Siebel, PeopleSoft, and JD Edwards user experience highlights.   Receive access to the same pre-sales and implementation training we provide to partners. For Oracle Sales only: Oracle-only training on the Oracle Fusion Applications UX Innovation Sales Kit.

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• Issue with CSS drop down

  - by user277314

  Im having a little issue with the css drop down in my navigation. The products nav tab is suppose to have the drop down. Additionally, the nav works fine but it seems that the sub categories arent displaying correctly. HERE IS LINK Here is my navigation code: HTML <div id="nav"> <ul id="navlist"> <li><a href="home.html" id="nav-home">Home</a></li> <li><a href="company.html" id="nav-company">company</a></li> <li><a href="benefits.html" id="nav-benefits">benefits</a></li> <li><div id="nav-products2">Products</div> <ul> <li><a href="food.html" id="nav-food-serv">Food Processing Services</a></li> <li><a href="vehicle.html" id="nav-vehicle-serv">Vehicle Services</a></li> <li><a href="auto.html" id="nav-auto-serv">Automotive Services</a></li> <li><a href="laundry.html" id="nav-laundry-serv">Automotive Services</a></li> </ul> </li> <li><a href="laboratories.html" id="nav-labs">laboratories</a></li> <li><a href="industries.html" id="nav-industries">industries</a></li> <li><a href="contact.html" id="nav-contact">contact</a></li> </ul> </div> CSS #nav { float:left; width:1002px; height:42px; } #navlist { list-style: none; list-style-position:outside; list-style-type: none; } #navlist li{ float:left; } #navlist li a { display: block; height: 42px; overflow: hidden; background-position: top left; background-repeat: no-repeat; text-indent: -999em; } #navlist li a:hover { background-position: bottom left; } #navlist li .current {background-position: bottom left;} /* NAV SPECIFICS */ #nav-home {width: 129px; background-image: url(../images/nav/home.jpg);} #nav-company {width: 161px; background-image: url(../images/nav/company.jpg);} #nav-benefits {width: 133px; background-image: url(../images/nav/benefits.jpg);} #nav-products {width: 112px; background-image: url(../images/nav/products.jpg);} #nav-labs {width: 137px; background-image: url(../images/nav/laboratories.jpg);} #nav-industries {width: 169px; background-image: url(../images/nav/industries.jpg);} #nav-contact {width: 161px; background-image: url(../images/nav/contact.jpg);} #nav-food-serv {width: 161px; background-image: url(../images/nav/sub.jpg);} #nav-vehicle-serv {width: 161px; background-image: url(../images/nav/sub.jpg);} #nav-auto-serv {width: 161px; background-image: url(../images/nav/nav/sub.jpg);} #nav-laundry-serv {width: 161px; background-image: url(../images/nav/sub.jpg);} #nav-products2 {width: 112px; background-image: url(../images /nav/products.jpg);height: 42px; overflow: hidden; background-position: top left; background-repeat: no-repeat;text-indent: -999em;} #nav-products2:hover {background-position: bottom left;} #navlist li ul { /* second-level lists */ position: absolute; z-index:10; list-style:none; display: block; background: #000; width: 161px; left: -999em; /* using left instead of display to hide menus because display: none isn't read by screen readers */ margin:0; padding:0; border-left:1px solid #a58545; border-right:1px solid #a58545; } #navlist li ul li { list-style:none; display: block; clear:left; width:100%; } #navlist li ul li a { display:block; overflow: hidden; height:42px; background-position: top left; background-repeat: no-repeat; text-indent: -999em; margin:0; background-color:0; padding:0; width: 161px; } #navlist li ul li a:hover { background-position: bottom left; }

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• What Makes a Good Design Critic? CHI 2010 Panel Review

  - by Applications User Experience

  Author: Daniel Schwartz, Senior Interaction Designer, Oracle Applications User Experience Oracle Applications UX Chief Evangelist Patanjali Venkatacharya organized and moderated an innovative and stimulating panel discussion titled "What Makes a Good Design Critic? Food Design vs. Product Design Criticism" at CHI 2010, the annual ACM Conference on Human Factors in Computing Systems. The panelists included Janice Rohn, VP of User Experience at Experian; Tami Hardeman, a food stylist; Ed Seiber, a restaurant architect and designer; Jonathan Kessler, a food critic and writer at the Atlanta Journal-Constitution; and Larry Powers, Chef de Cuisine at Shaun's restaurant in Atlanta, Georgia. Building off the momentum of his highly acclaimed panel at CHI 2009 on what interaction design can learn from food design (for which I was on the other side as a panelist), Venkatacharya brought together new people with different roles in the restaurant and software interaction design fields. The session was also quite delicious -- but more on that later. Criticism, as it applies to food and product or interaction design, was the tasty topic for this forum and showed that strong parallels exist between food and interaction design criticism. Figure 1. The panelists in discussion: (left to right) Janice Rohn, Ed Seiber, Tami Hardeman, and Jonathan Kessler. The panelists had great insights to share from their respective fields, and they enthusiastically discussed as if they were at a casual collegial dinner. Jonathan Kessler stated that he prefers to have one professional critic's opinion in general than a large sampling of customers, however, "Web sites like Yelp get users excited by the collective approach. People are attracted to things desired by so many." Janice Rohn added that this collective desire was especially true for users of consumer products. Ed Seiber remarked that while people looked to the popular view for their target tastes and product choices, "professional critics like John [Kessler] still hold a big weight on public opinion." Chef Powers indicated that chefs take in feedback from all sources, adding, "word of mouth is very powerful. We also look heavily at the sales of the dishes to see what's moving; what's selling and thus successful." Hearing this discussion validates our design work at Oracle in that we listen to our users (our diners) and industry feedback (our critics) to ensure an optimal user experience of our products. Rohn considers that restaurateur Danny Meyer's book, Setting the Table: The Transforming Power of Hospitality in Business, which is about creating successful restaurant experiences, has many applicable parallels to user experience design. Meyer actually argues that the customer is not always right, but that "they must always feel heard." Seiber agreed, but noted "customers are not designers," and while designers need to listen to customer feedback, it is the designer's job to synthesize it. Seiber feels it's the critic's job to point out when something is missing or not well-prioritized. In interaction design, our challenges are quite similar, if not parallel. Software tasks are like puzzles that are in search of a solution on how to be best completed. As a food stylist, Tami Hardeman has the demanding and challenging task of presenting food to be as delectable as can be. To present food in its best light requires a lot of creativity and insight into consumer tastes. It's no doubt then that this former fashion stylist came up with the ultimate catch phrase to capture the emotion that clients want to draw from their users: "craveability." The phrase was a hit with the audience and panelists alike. Sometime later in the discussion, Seiber remarked, "designers strive to apply craveability to products, and I do so for restaurants in my case." Craveabilty is also very applicable to interaction design. Creating straightforward and smooth workflows for users of Oracle Applications is a primary goal for my colleagues. We want our users to really enjoy working with our products where it makes them more efficient and better at their jobs. That's our "craveability." Patanjali Venkatacharya asked the panel, "if a design's "craveability" appeals to some cultures but not to others, then what is the impact to the food or product design process?" Rohn stated that "taste is part nature and part nurture" and that the design must take the full context of a product's usage into consideration. Kessler added, "good design is about understanding the context" that the experience necessitates. Seiber remarked how important seat comfort is for diners and how the quality of seating will add so much to the complete dining experience. Sometimes if these non-food factors are not well executed, they can also take away from an otherwise pleasant dining experience. Kessler recounted a time when he was dining at a restaurant that actually had very good food, but the photographs hanging on all the walls did not fit in with the overall décor and created a negative overall dining experience. While the tastiness of the food is critical to a restaurant's success, it is a captivating complete user experience, as in interaction design, which will keep customers coming back and ultimately making the restaurant a hit. Figure 2. Patnajali Venkatacharya enjoyed the Sardian flatbread salad. As a surprise Chef Powers brought out a signature dish from Shaun's restaurant for all the panelists to sample and critique. The Sardinian flatbread dish showcased Atlanta's taste for fresh and local produce and cheese at its finest as a salad served on a crispy flavorful flat bread. Hardeman said it could be photographed from any angle, a high compliment coming from a food stylist. Seiber really enjoyed the colors that the dish brought together and thought it would be served very well in a casual restaurant on a summer's day. The panel really appreciated the taste and quality of the different components and how the rosemary brought all the flavors together. Seiber remarked that "a lot of effort goes into the appearance of simplicity." Rohn indicated that the same notion holds true with software user interface design. A tremendous amount of work goes into crafting straightforward interfaces, including user research, prototyping, design iterations, and usability studies. Design criticism for food and software interfaces clearly share many similarities. Both areas value expert opinions and user feedback. Both areas understand the importance of great design needing to work well in its context. Last but not least, both food and interaction design criticism value "craveability" and how having users excited about experiencing and enjoying the designs is an important goal. Now if we can just improve the taste of software user interfaces, people may choose to dine on their enterprise applications over a fresh organic salad.

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• Master Data

  - by david.butler(at)oracle.com

  Let's take a deeper look at what we mean when we talk about 'Master' data. In its most general sense, master data is data that exists in more than one operational application. These are the applications that automate business processes. These applications require significant amounts of data to function correctly.  This includes data about the objects that are involved in transactions, as well as the transaction data itself.  For example, when a customer buys a product, the transaction is managed by a sales application.  The objects of the transaction are the Customer and the Product.  The transactional data is the time, place, price, discount, payment methods, etc. used at the point of sale. Many thousands of transactional data attributes are needed within the application. These important data elements are local to the applications and have no bearing on other applications. Harmonization and synchronization across applications is not necessary. The Customer and Product objects of the transaction also have a large number of attributes. Customer for example, includes hierarchies, hierarchical and matrixed relationships, contacts, classifications, preferences, accounts, identifiers, profiles, and addresses galore for 'ship to', 'mail to'; 'service at'; etc. Dozens of attributes exist for individuals, hundreds for organizations, and thousands for products. This data has meaning beyond any particular application. It exists in many applications and drives the vital cross application enterprise business processes. These are the processes that define and differentiate the organization. At every decision point, information about the objects of the process determines the direction of the process flow. This is the nature of the data that exists in more than one application, and this is why we call it 'master data'. Let me elaborate. Parties Oracle has developed a party schema to model all participants in your daily business operations. It models people, organizations, groups, customers, contacts, employees, and suppliers. It models their accounts, locations, classifications, and preferences.  And most importantly, it models the vast array of hierarchical and matrixed relationships that exist between all the participants in your real world operations.  The model logically separates people and organizations from their relationships and accounts.  This separation creates flexibility unmatched in the industry and accounts for the fact that the Oracle schema for Customers, Suppliers, and Accounts is a true superset of the wide variety of commercial and homegrown customer models in existence. Sites Sites are places where business is conducted. They can be addresses, clusters such as retail malls, locations within a cluster, floors within a building, places where meters are located, rooms on floors, etc.  Fully understanding all attributes of a site is key to many business processes. Attributes such as 'noise abatement policy' at a point of delivery, or the size of an oven in a business kitchen drive day-to-day activities such as delivery schedules or food promotions. Typically this kind of data is siloed in departments and scattered across applications and spreadsheets.  This leads to conflicting information and poor operational efficiencies. Oracle's Global Single Schema can hold all site attributes in one place and enables a single version of authoritative site information across the enterprise. Products and Services The Oracle Global Single Schema also includes a number of entities that define the products and services a company creates and offers for sale. Key entities include Items organized into Catalogs and Price Lists. The Catalog structures provide for the ability to capture different views of a product such as engineering, manufacturing, and service which are based on a unified product model. As a result, designers, manufacturing engineers, purchasers and partners can work simultaneously on a common product definition. The Catalog schema allows for unlimited attributes, combines them into meaningful groups, and maps them to catalog categories to track these different types of information. The model also maps an unlimited number of functional structures for each item. For example, multiple Bills of Material (BOMs) can be constructed representing requirements BOM, features BOM, and packaging BOM for an item. The Catalog model also supports hierarchical information about each item and all standard Global Data Synchronization attributes. Business Processes Utilizing Linked Data Entities Each business entity codified into a centralized master data environment significantly improves the efficiency of the automated business processes that use the consolidated data.  When all the key business entities used by an organization's process are so consolidated, the advantages are multiplied.  The primary reason for business process breakdowns (i.e. data errors across application boundaries) is eliminated. All processes are positively impacted and business process automation is itself automated.  I like to use the "Call to Resolution" business process as an example to help illustrate this important point. It involves call center applications, service applications, RMA applications, transportation applications, inventory applications, etc. Customer, Site, Product and Supplier master data must all be correct and consistent across these applications.  What's more, the data relationships between customer and product, and product and suppliers must be right. This is the minimum quality needed to insure the business process flows without error. But that is not the end of the story. Critical master data attributes such as customer loyalty, profitability, credit worthiness, and propensity to buy can optimize the call center point of contact component of the process. Critical product information such as alternative parts or equivalent products can optimize the resolution selected by the process. A comprehensive understanding of the 'service at' location can help insure multiple trips are avoided in the process. Full supplier information on reliability, delivery delays, and potential alternates can prevent supplier exceptions and play a significant role in optimizing the process.  In other words, these master data attributes enable the optimization of the "Call to Resolution" enterprise business process. Master data supports and guides business process flows. Thus the phrase 'Master Data' is indeed appropriate. MDM is the software that houses, manages, and governs the master data that resides in all applications and controls the enterprise business processes. A complete master data solution takes a data model that holds fully attributed master data entities and their inter-relationships. Oracle has this model. Oracle, with its deep understanding of application data is the logical choice for managing all your master data within the enterprise whether or not your organization actually runs any Oracle Applications.

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• 10 tape technology features that make you go hmm.

  - by Karoly Vegh

  A week ago an Oracle/StorageTek Tape Specialist, Christian Vanden Balck, visited Vienna, and agreed to visit customers to do techtalks and update them about the technology boom going around tape. I had the privilege to attend some of his sessions and noted the information and features that took the customers by surprise and made them think. Allow me to share the top 10: I. StorageTek as a brand: StorageTek is one of he strongest names in the Tape field. The brand itself was valued so much by customers that even after Sun Microsystems acquiring StorageTek and the Oracle acquiring Sun the brand lives on with all the Oracle tapelibraries are officially branded StorageTek.See http://www.oracle.com/us/products/servers-storage/storage/tape-storage/overview/index.html II. Disk information density limitations: Disk technology struggles with information density. You haven't seen the disk sizes exploding lately, have you? That's partly because there are physical limits on a disk platter. The size is given, the number of platters is limited, they just can't grow, and are running out of physical area to write to. Now, in a T10000C tape cartridge we have over 1000m long tape. There you go, you have got your physical space and don't need to stuff all that data crammed together. You can write in a reliable pattern, and have space to grow too. III. Oracle has a market share of 62% worldwide in recording head manufacturing. That's right. If you are running LTO drives, with a good chance you rely on StorageTek production. That's two out of three LTO recording heads produced worldwide.  IV. You can store 1 Exabyte data in a single tape library. Yes, an Exabyte. That is 1000 Petabytes. Or, a million Terabytes. A thousand million GigaBytes. You can store that in a stacked StorageTek SL8500 tapelibrary. In one SL8500 you can put 10.000 T10000C cartridges, that store 10TB data (compressed). You can stack 10 of these SL8500s together. Boom. 1000.000 TB.(n.b.: stacking means interconnecting the libraries. Yes, cartridges are moved between the stacked libraries automatically.)  V. EMC: 'Tape doesn't suck after all. We moved on.': Do you remember the infamous 'Tape sucks, move on' Datadomain slogan? Of course they had to put it that way, having only had disk products. But here's a fun fact: on the EMCWorld 2012 there was a major presence of a Tape-tech company - EMC, in a sudden burst of sanity is embracing tape again. VI. The miraculous T10000C: Oracle StorageTek has developed an enterprise-grade tapedrive and cartridge, the T10000C. With awesome numbers: The Cartridge: Native 5TB capacity, 10TB with compression Over a kilometer long tape within the cartridge. And it's locked when unmounted, no rattling of your data.  Replaced the metalparticles datalayer with BaFe (bariumferrite) - metalparticles lose around 7% of magnetism within 30 days. BaFe does not. Yes we employ solid-state physicists doing R&D on demagnetisation in our labs. Can be partitioned, storage tiering within the cartridge!  The Drive: 2GB Cache Encryption implemented in HW - no performance hit 252 MB/s native sustained data rate, beats disk technology by far. Not to mention peak throughput.  Leading the tape while never touching the data side of it, protecting your data physically too Data integritiy checking (CRC recalculation) on tape within the drive without having to read it back to the server reordering data from tape-order, delivering it back in application-order  writing 32 tracks at once, reading them back for CRC check at once VII. You only use 20% of your data on a regular basis. The rest 80% is just lying around for years. On continuously spinning disks. Doubly consuming energy (power+cooling), blocking diskstorage capacity. There is a solution called SAM (Storage Archive Manager) that provides you a filesystem unifying disk and tape, moving data on-demand and for clients transparently between the different storage tiers. You can share these filesystems with NFS or CIFS for clients, and enjoy the low TCO of tape. Tapes don't spin. They sit quietly in their slots, storing 10TB data, using no energy, producing no heat, automounted when a client accesses their data.See: http://www.oracle.com/us/products/servers-storage/storage/storage-software/storage-archive-manager/overview/index.html VIII. HW supported for three decades: Did you know that the original PowderHorn library was released in '87 and has been only discontinued in 2010? That is over two decades of supported operation. Tape libraries are - just like the data carrying on tapecartridges - built for longevity. Oh, and the T10000C cartridge has 30-year archival life for long-term retention.  IX. Tape is easy to manage: Have you heard of Tape Storage Analytics? It is a central graphical tool to summarize, monitor, analyze dataflow, health and performance of drives and libraries, see: http://www.oracle.com/us/products/servers-storage/storage/tape-storage/tape-analytics/overview/index.html X. The next generation: The T10000B drives were able to reuse the T10000A cartridges and write on them even more data. On the same cartridges. We call this investment protection, and this is very important for Oracle for the future too. We usually support two generations of cartridges together. The current drive is a T10000C. (...I know I promised to enlist 10, but I got still two more I really want to mention. Allow me to work around the problem: ) X++. The TallBots, the robots moving around the cartridges in the StorageTek library from tapeslots to the drives are cableless. Cables, belts, chains running to moving parts in a library cause maintenance downtimes. So StorageTek eliminated them. The TallBots get power, commands, even firmwareupgrades through the rails they are running on. Also, the TallBots don't just hook'n'pull the tapes out of their slots, they actually grip'n'lift them out. No friction, no scratches, no zillion little plastic particles floating around in the library, in the drives, on your data. (X++)++: Tape beats SSDs and Disks. In terms of throughput (252 MB/s), in terms of TCO: disks cause around 290x more power and cooling, in terms of capacity: 10TB on a single media and soon more.  So... do you need to store large amounts of data? Are you legally bound to archive it for dozens of years? Would you benefit from automatic storage tiering? Have you got large mediachunks to be streamed at times? Have you got power and cooling issues in the growing datacenters? Do you find EMC's 180° turn of tape attitude interesting, but appreciate it at the same time? With all that, you aren't alone. The most data on this planet is stored on tape. Tape is coming. Big time.

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• Christmas in the Clouds

  - by andrewbrust

  I have been spending the last 2 weeks immersing myself in a number of Windows Azure and SQL Azure technologies.  And in setting up a new business (I’ll speak more about that in the future), I have also become a customer of Microsoft’s BPOS (Business Productivity Online Services).  In short, it has been a fortnight of Microsoft cloud computing. On the Azure side, I’ve looked, of course, at Web Roles and Worker Roles.  But I’ve also looked at Azure Storage’s REST API (including coding to it directly), I’ve looked at Azure Drive and the new VM Role; I’ve looked quite a bit at SQL Azure (including the project “Houston” Silverlight UI) and I’ve looked at SQL Azure labs’ OData service too. I’ve also looked at DataMarket and its integration with both PowerPivot and native Excel.  Then there’s AppFabric Caching, SQL Azure Reporting (what I could learn of it) and the Visual Studio tooling for Azure, including the storage of certificate-based credentials.  And to round it out with some user stuff, on the BPOS side, I’ve been working with Exchange Online, SharePoint Online and LiveMeeting. I have to say I like a lot of what I’ve been seeing.  Azure’s not perfect, and BPOS certainly isn’t either.  But there’s good stuff in all these products, and there’s a lot of value. Azure Goes Deep Most people know that Web and Worker roles put the platform in charge of spinning virtual machines up and down, and keeping them up to date. But you can go way beyond that now.  The still-in-beta VM Role gives you the power to craft the machine (much as does Amazon’s EC2), though it takes away the platform’s self-managing attributes.  It still spins instances up and down, making drive storage non-durable, but Azure Drive gives you the ability to store VHD files as blobs and mount them as virtual hard drives that are readable and writeable.  Whether with Azure Storage or SQL Azure, Azure does data.  And OData is everywhere.  Azure Table Storage supports an OData Interface.  So does SQL Azure and so does DataMarket (the former project “Dallas”).  That means that Azure data repositories aren’t just straightforward to provision and configure…they’re also easy to program against, from just about any programming environment, in a RESTful manner.  And for more .NET-centric implementations, Azure AppFabric caching takes the technology formerly known as “Velocity” and throws it up into the cloud, speeding data access even more. Snapping in Place Once you get the hang of it, this stuff just starts to work in a way that becomes natural to understand.  I wasn’t expecting that, and I was really happy to discover it. In retrospect, I am not surprised, because I think the various Azure teams are the center of gravity for Redmond’s innovation right now.  The products belie this and so do my observations of the product teams’ motivation and high morale.  It is really good to see this; Microsoft needs to lead somewhere, and they need to be seen as the underdog while doing so.  With Azure, both requirements are in place.   BPOS: Bad Acronym, Easy Setup BPOS is about products you already know; Exchange, SharePoint, Live Meeting and Office Communications Server.  As such, it’s hard not to be underwhelmed by BPOS.  Until you realize how easy it makes it to get all that stuff set up.  I would say that from sign-up to productive use took me about 45 minutes…and that included the time necessary to wrestle with my DNS provider, set up Outlook and my SmartPhone up to talk to the Exchange account, create my SharePoint site collection, and configure the Outlook Conferencing add-in to talk to the provisioned Live Meeting account. Never before did I think setting up my own Exchange mail could come anywhere close to the simplicity of setting up an SMTP/POP account, and yet BPOS actually made it faster.   What I want from my Azure Christmas Next Year Not everything about Microsoft’s cloud is good.  I close this post with a list of things I’d like to see addressed: BPOS offerings are still based on the 2007 Wave of Microsoft server technologies.  We need to get to 2010, and fast.  Arguably, the 2010 products should have been released to the off-premises channel before the on-premise sone.  Office 365 can’t come fast enough. Azure’s Internet tooling and domain naming, is scattered and confusing.  Deployed ASP.NET applications go to cloudapp.net; SQL Azure and Azure storage work off windows.net.  The Azure portal and Project Houston are at azure.com.  Then there’s appfabriclabs.com and sqlazurelabs.com.  There is a new Silverlight portal that replaces most, but not all of the HTML ones.  And Project Houston is Silvelright-based too, though separate from the Silverlight portal tooling. Microsoft is the king off tooling.  They should not make me keep an entire OneNote notebook full of portal links, account names, access keys, assemblies and namespaces and do so much CTRL-C/CTRL-V work.  I’d like to see more project templates, have them automatically reference the appropriate assemblies, generate the right using/Imports statements and prime my config files with the right markup.  Then I want a UI that lets me log in with my Live ID and pick the appropriate project, database, namespace and key string to get set up fast. Beta programs, if they’re open, should onboard me quickly.  I know the process is difficult and everyone’s going as fast as they can.  But I don’t know why it’s so difficult or why it takes so long.  Getting developers up to speed on new features quickly helps popularize the platform.  Make this a priority. Make Azure accessible from the simplicity platforms, i.e. ASP.NET Web Pages (Razor) and LightSwitch.  Support .NET 4 now.  Make WebMatrix, IIS Express and SQL Compact work with the Azure development fabric. Have HTML helpers make Azure programming easier.  Have LightSwitch work with SQL Azure and not require SQL Express.  LightSwitch has some promising Azure integration now.  But we need more.  WebMatrix has none and that’s just silly, now that the Extra Small Instance is being introduced. The Windows Azure Platform Training Kit is great.  But I want Microsoft to make it even better and I want them to evangelize it much more aggressively.  There’s a lot of good material on Azure development out there, but it’s scattered in the same way that the platform is.   The Training Kit ties a lot of disparate stuff together nicely.  Make it known. Should Old Acquaintance Be Forgot All in all, diving deep into Azure was a good way to end the year.  Diving deeper into Azure should a great way to spend next year, not just for me, but for Microsoft too.

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• problem processing xml in flex3

  - by john

  Hi All, First time here asking a question and still learning on how to format things better... so sorry about the format as it does not look too well. I have started learning flex and picked up a book and tried to follow the examples in it. However, I got stuck with a problem. I have a jsp page which returns xml which basically have a list of products. I am trying to parse this xml, in other words go through products, and create Objects for each product node and store them in an ArrayCollection. The problem I believe I am having is I am not using the right way of navigating through xml. The xml that is being returned from the server looks like this: <?xml version="1.0" encoding="ISO-8859-1"?><result type="success"> <products> <product> <id>6</id> <cat>electronics</cat> <name>Plasma Television</name> <desc>65 inch screen with 1080p</desc> <price>$3000.0</price> </product> <product> <id>7</id> <cat>electronics</cat> <name>Surround Sound Stereo</name> <desc>7.1 surround sound receiver with wireless speakers</desc> <price>$1000.0</price> </product> <product> <id>8</id> <cat>appliances</cat> <name>Refrigerator</name> <desc>Bottom drawer freezer with water and ice on the door</desc> <price>$1200.0</price> </product> <product> <id>9</id> <cat>appliances</cat> <name>Dishwasher</name> <desc>Large capacity with water saver setting</desc> <price>$500.0</price> </product> <product> <id>10</id> <cat>furniture</cat> <name>Leather Sectional</name> <desc>Plush leather with room for 6 people</desc> <price>$1500.0</price> </product> </products></result> And I have flex code that tries to iterate over products like following: private function productListHandler(e:JavaFlexStoreEvent):void { productData = new ArrayCollection(); trace(JavaServiceHandler(e.currentTarget).response); for each (var item:XML in JavaServiceHandler(e.currentTarget).response..product ) { productData.addItem( { id:item.id, item:item.name, price:item.price, description:item.desc }); } } with trace, I can see the xml being returned from the server. However, I cannot get inside the loop as if the xml was empty. In other words, JavaServiceHandler(e.currentTarget).response..product must be returning nothing. Can someone please help/point out what I could be doing wrong. My JavaServiceHandler class looks like this: package com.wiley.jfib.store.data { import com.wiley.jfib.store.events.JavaFlexStoreEvent; import flash.events.Event; import flash.events.EventDispatcher; import flash.net.URLLoader; import flash.net.URLRequest; public class JavaServiceHandler extends EventDispatcher { public var serviceURL:String = ""; public var response:XML; public function JavaServiceHandler() { } public function callServer():void { if(serviceURL == "") { throw new Error("serviceURL is a required parameter"); return; } var loader:URLLoader = new URLLoader(); loader.addEventListener(Event.COMPLETE, handleResponse); loader.load(new URLRequest(serviceURL)); // var httpService:HTTPService = new HTTPService(); // httpService.url = serviceURL; // httpService.resultFormat = "e4x"; // httpService.addEventListener(Event.COMPLETE, handleResponse); // httpService.send(); } private function handleResponse(e:Event):void { var loader:URLLoader = URLLoader(e.currentTarget); response = XML(loader.data); dispatchEvent(new JavaFlexStoreEvent(JavaFlexStoreEvent.DATA_LOADED) ); // var httpService:HTTPService = HTTPService(e.currentTarget); // response = httpService.lastResult.product; // dispatchEvent(new JavaFlexStoreEvent(JavaFlexStoreEvent.DATA_LOADED) ); } } } Even though I refer to this as mine and it is not in reality. This is from a Flex book as a code sample which does not work, go figure. Any help is appreciated. Thanks john

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