Is it a wise decision to go from dev to third line/Tier 3 dev support?
- by dotnetdev
Hi,
I am an experienced, mid-level developer.
However, I recently spotted a job for a company which is small but has a lot of emphasis on training(beyond the basic technical training, but also mentoring, leadership training, etc).
The role is 3rd line so still very technical. It's in app support so it's post implementation development rather than pure out-and-out development like I do now (or don't, as the senior devs do all of the interesting work).
However, and this is the question - is this sort of career move common? Also, wouldn't a tech support role be a big shock to the system because I've never dealt with customers? I therefore think it's a bad move? Working in dev, I am used to the lack of customer contact and it is all filtered through by my manager. But in tech support, contacting customers/rude customers could be scary. I don't mind fixing other people's mistakes (better than me making mistakes!) and doing post-implementation dev for production systems (will give me a lot of discipline), and I do get bored sitting in the same place looking/talking to the same people in suits (I work in a corporate environment).
The company puts A LOT of emphasis on training and prospects, which I don't get in the current (big) company I work at.
Any advice on how to handle tech support is appreciated!
Thanks
