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  • Books / blogs that discuss service excellence? [closed]

    - by Bogdan Gavril
    I'm looking for information about service excellence topics such as: 0 downtime deployment how to deal with versioning (backward and forward compatibility) environment strategies (how many staging envs ? etc.) performance testing testing in production monitoring I am looking at the Microsoft stack, but the concepts should be the same everywhere. Do you have any recommendations of books or blogs on the subject? PS: I have found some good articles from I.M.Wright's "Hard Code" blog. Anything else?

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  • Ruby Script Runner for Ubuntu Gedit

    - by Ygam
    I have this Java script runner installed in my gedit external tools: #!/bin/sh cd $GEDIT_CURRENT_DOCUMENT_DIR if javac $GEDIT_CURRENT_DOCUMENT_NAME; then java ${GEDIT_CURRENT_DOCUMENT_NAME%\.java} else echo "Failed to compile" fi I tried modifying to it to something like this #!/bin/sh cd $GEDIT_CURRENT_DOCUMENT_DIR ruby ${GEDIT_CURRENT_DOCUMENT_NAME%\.rb} but it doesn't work. I may have missed something, I don't know what because I don't do bash scripting. Hehe

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  • Value Chain Execution E-Book

    - by John Murphy
    Taking a smart approach to logistics – from streamlining transport networks and global trade management, to optimizing everyday warehouse operations – can simultaneously reduce costs and maximize competitive advantage.Download your exclusive Oracle e-book, Oracle Value Chain Execution: Reinventing Logistics Excellence, to learn why our world-leading, unified solution is relied on by market-leading companies across the planet.Discover how it can help you: Drive business agility, scalability and innovation Reduce costs and increase efficiency Enhance visibility, productivity and inventory accuracy Simplify compliance and mitigate risk Measure and boost customer satisfaction See what reinventing logistics excellence could mean for your organization.

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  • Unable to connect to Wireless after installing Ubuntu 12.10

    - by Moulik
    I am using Asus U56E laptop and after installing Ubuntu 12.10 alongside Windows 8, I am unable to connect to the Wireless. I have been trying to solve this problem since two weeks and couldn't solve it. Please help. Any answer would be appreciated. Here are some command-line results. lspci -v | grep -iA 7 network ubuntu@ubuntu:~$ lspci -v | grep -iA 7 network 02:00.0 Network controller: Intel Corporation Centrino Wireless-N + WiMAX 6150 (rev 67) Subsystem: Intel Corporation Centrino Wireless-N + WiMAX 6150 BGN Flags: bus master, fast devsel, latency 0, IRQ 52 Memory at de800000 (64-bit, non-prefetchable) [size=8K] Capabilities: <access denied> Kernel driver in use: iwlwifi Kernel modules: iwlwifi lsmod | grep iwlwifi ubuntu@ubuntu:~$ lsmod | grep iwlwifi iwlwifi 386826 0 mac80211 539908 1 iwlwifi cfg80211 206566 2 iwlwifi,mac80211 ubuntu@ubuntu:~$ dmesg | grep iwlwifi [ 57.846261] iwlwifi: Intel(R) Wireless WiFi Link AGN driver for Linux, in-tree: [ 57.846264] iwlwifi: Copyright(c) 2003-2012 Intel Corporation [ 57.846336] iwlwifi 0000:02:00.0: >pci_resource_len = 0x00002000 [ 57.846338] iwlwifi 0000:02:00.0: >pci_resource_base = ffffc90000c7c000 [ 57.846341] iwlwifi 0000:02:00.0: >HW Revision ID = 0x67 [ 57.846438] iwlwifi 0000:02:00.0: >irq 52 for MSI/MSI-X [ 59.558335] iwlwifi 0000:02:00.0: >loaded firmware version 41.28.5.1 build 33926 [ 59.558514] iwlwifi 0000:02:00.0: >CONFIG_IWLWIFI_DEBUG disabled [ 59.558516] iwlwifi 0000:02:00.0: >CONFIG_IWLWIFI_DEBUGFS enabled [ 59.558517] iwlwifi 0000:02:00.0: >CONFIG_IWLWIFI_DEVICE_TRACING enabled [ 59.558519] iwlwifi 0000:02:00.0: >CONFIG_IWLWIFI_DEVICE_TESTMODE enabled [ 59.558520] iwlwifi 0000:02:00.0: >CONFIG_IWLWIFI_P2P disabled [ 59.558522] iwlwifi 0000:02:00.0: >Detected Intel(R) Centrino(R) Wireless-N + WiMAX 6150 BGN, REV=0x84 [ 59.558583] iwlwifi 0000:02:00.0: >L1 Disabled; Enabling L0S [ 59.569083] iwlwifi 0000:02:00.0: >device EEPROM VER=0x557, CALIB=0x6 [ 59.569085] iwlwifi 0000:02:00.0: >Device SKU: 0x150 [ 59.569087] iwlwifi 0000:02:00.0: >Valid Tx ant: 0x1, Valid Rx ant: 0x3 [ 59.569100] iwlwifi 0000:02:00.0: >Tunable channels: 13 802.11bg, 0 802.11a channels [ 70.208469] iwlwifi 0000:02:00.0: >L1 Disabled; Enabling L0S [ 70.208648] iwlwifi 0000:02:00.0: >Radio type=0x1-0x2-0x0 [ 70.366319] iwlwifi 0000:02:00.0: >L1 Disabled; Enabling L0S [ 70.366470] iwlwifi 0000:02:00.0: >Radio type=0x1-0x2-0x0 sudo lshw -c network ubuntu@ubuntu:~$ sudo lshw -c network *-network description: Wireless interface product: Centrino Wireless-N + WiMAX 6150 vendor: Intel Corporation physical id: 0 bus info: pci@0000:02:00.0 logical name: wlan0 version: 67 serial: 40:25:c2:84:99:c4 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=iwlwifi driverversion=3.5.0-17-generic firmware=41.28.5.1 build 33926 latency=0 link=no multicast=yes wireless=IEEE 802.11bgn resources: irq:52 memory:de800000-de801fff *-network description: Ethernet interface product: AR8151 v2.0 Gigabit Ethernet vendor: Atheros Communications Inc. physical id: 0 bus info: pci@0000:04:00.0 logical name: eth0 version: c0 serial: 54:04:a6:2b:6a:ef capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress vpd bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=atl1c driverversion=1.0.1.0-NAPI latency=0 link=no multicast=yes port=twisted pair resources: irq:54 memory:dd400000-dd43ffff ioport:a000(size=128) ifconfig ubuntu@ubuntu:~$ ifconfig eth0 Link encap:Ethernet HWaddr 54:04:a6:2b:6a:ef UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:176 errors:0 dropped:0 overruns:0 frame:0 TX packets:176 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:14368 (14.3 KB) TX bytes:14368 (14.3 KB) wlan0 Link encap:Ethernet HWaddr 40:25:c2:84:99:c4 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) iwconfig ubuntu@ubuntu:~$ iwconfig eth0 no wireless extensions. lo no wireless extensions. wlan0 IEEE 802.11bgn ESSID:off/any Mode:Managed Access Point: Not-Associated Tx-Power=15 dBm Retry long limit:7 RTS thr:off Fragment thr:off Power Management:off iwlist scan ubuntu@ubuntu:~$ iwlist scan eth0 Interface doesn't support scanning. lo Interface doesn't support scanning. wlan0 No scan results nm-tool ubuntu@ubuntu:~$ nm-tool NetworkManager Tool State: disconnected - Device: eth0 ----------------------------------------------------------------- Type: Wired Driver: atl1c State: unavailable Default: no HW Address: 54:04:A6:2B:6A:EF Capabilities: Carrier Detect: yes Wired Properties Carrier: off - Device: wlan0 ---------------------------------------------------------------- Type: 802.11 WiFi Driver: iwlwifi State: disconnected Default: no HW Address: 40:25:C2:84:99:C4 Capabilities: Wireless Properties WEP Encryption: yes WPA Encryption: yes WPA2 Encryption: yes Wireless Access Points hypeness2: Infra, 00:21:29:DA:08:4F, Freq 2462 MHz, Rate 54 Mb/s, Strength 42 WPA love: Infra, 68:7F:74:17:02:66, Freq 2412 MHz, Rate 54 Mb/s, Strength 19 WPA WPA2 DIRECT-MwSCX-3400Pamela: Infra, 02:15:99:A3:3F:AC, Freq 2412 MHz, Rate 54 Mb/s, Strength 22 WPA2 router: Infra, 1C:AF:F7:D6:76:F3, Freq 2417 MHz, Rate 54 Mb/s, Strength 20 WPA2 wing: Infra, E8:40:F2:34:E4:F7, Freq 2437 MHz, Rate 54 Mb/s, Strength 20 WPA WPA2 132LINKSYS: Infra, 00:1A:70:80:1F:E9, Freq 2437 MHz, Rate 54 Mb/s, Strength 57 WEP VMITTAL: Infra, E0:46:9A:3C:F0:C4, Freq 2412 MHz, Rate 54 Mb/s, Strength 27 WEP HP-Print-10-LaserJet 1025: Infra, 7C:E9:D3:7E:F8:10, Freq 2437 MHz, Rate 54 Mb/s, Strength 59 ACNBB: Infra, 00:26:75:22:A6:2F, Freq 2437 MHz, Rate 54 Mb/s, Strength 20 SATKAIVAL: Infra, 00:18:E7:CE:69:A6, Freq 2412 MHz, Rate 54 Mb/s, Strength 69 WPA WPA2 hypeness: Infra, B8:E6:25:24:C3:B1, Freq 2437 MHz, Rate 54 Mb/s, Strength 54 WPA WPA2 CSNetwork: Infra, BC:14:01:58:C5:88, Freq 2437 MHz, Rate 54 Mb/s, Strength 25 WPA WPA2 tharma: Infra, BC:14:01:E2:06:18, Freq 2412 MHz, Rate 54 Mb/s, Strength 15 WPA WPA2 Active2.4: Infra, 10:6F:3F:0E:F3:8E, Freq 2462 MHz, Rate 54 Mb/s, Strength 17 WPA WPA2 ACNBB: Infra, 00:26:75:58:4E:7A, Freq 2437 MHz, Rate 54 Mb/s, Strength 85 KO: Infra, BC:14:01:2E:AF:A8, Freq 2452 MHz, Rate 54 Mb/s, Strength 22 WPA WPA2 FEAR: Infra, 00:18:4D:C0:BC:58, Freq 2462 MHz, Rate 54 Mb/s, Strength 17 WPA Pamela: Infra, BC:14:01:52:F6:F8, Freq 2412 MHz, Rate 54 Mb/s, Strength 24 WPA WPA2 bvrk2: Infra, 78:CD:8E:7B:3C:79, Freq 2457 MHz, Rate 54 Mb/s, Strength 19 WPA WPA2 BELL030: Infra, D8:6C:E9:17:AF:09, Freq 2462 MHz, Rate 54 Mb/s, Strength 22 WPA2 Desai: Infra, 00:1D:7E:52:FB:C5, Freq 2437 MHz, Rate 54 Mb/s, Strength 14 WEP Sritharan: Infra, BC:14:01:E5:59:78, Freq 2462 MHz, Rate 54 Mb/s, Strength 19 WPA WPA2 PFN: Infra, 00:13:10:8B:CF:45, Freq 2437 MHz, Rate 54 Mb/s, Strength 19 WEP rfkill list all ubuntu@ubuntu:~$ rfkill list all 0: asus-wlan: Wireless LAN Soft blocked: no Hard blocked: no 1: asus-wimax: WiMAX Soft blocked: yes Hard blocked: no 2: phy0: Wireless LAN Soft blocked: no Hard blocked: no so these are some more results sudo modprobe -r iwlwifi ubuntu@ubuntu:~$ sudo modprobe -r iwlwifi sudo modprobe iwlwifi 11n_disable=1 ubuntu@ubuntu:~$ sudo modprobe iwlwifi 11n_disable=1 echo "blacklist asus_wmi" | sudo tee -a /etcmodprobe.d/blacklist.conf ubuntu@ubuntu:~$ echo "blacklist asus_wmi" | sudo tee -a /etc/modprobe.d/blacklist.conf blacklist asus_wmi echo "options iwlwifi 11n_disable=1" | sudo tee /etc/modprobe.d/iwlwifi.conf ubuntu@ubuntu:~$ echo "options iwlwifi 11n_disable=1" | sudo tee /etc/modprobe.d/iwlwifi.conf options iwlwifi 11n_disable=1 sudo modprobe -rfv iwlwifi ubuntu@ubuntu:~$ sudo modprobe -rfv iwlwifi rmmod /lib/modules/3.5.0-17-generic/kernel/drivers/net/wireless/iwlwifi/iwlwifi.ko rmmod /lib/modules/3.5.0-17-generic/kernel/net/mac80211/mac80211.ko rmmod /lib/modules/3.5.0-17-generic/kernel/net/wireless/cfg80211.ko sudo modprobe -v iwlwifi ubuntu@ubuntu:~$ sudo modprobe -v iwlwifi insmod /lib/modules/3.5.0-17-generic/kernel/net/wireless/cfg80211.ko insmod /lib/modules/3.5.0-17-generic/kernel/net/mac80211/mac80211.ko insmod /lib/modules/3.5.0-17-generic/kernel/drivers/net/wireless/iwlwifi/iwlwifi.ko 11n_disable=1

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  • Storing application preferences and data

    - by Rudi Strydom
    I am looking at creating some Ubuntu applications, but finding good resoures are hard. I am using the quickly toolkit, but would really like some more insight. How does one normally store application preferences and settings in Linux / Ubuntu. Is it as simple as creating a XML file and saving the information and then reading from said file on application bootstrap? If someone can point me in a direction it would be greatly appreciated.

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  • How to convert from wav or mp3 to raw PCM [on hold]

    - by Komyg
    I am developing a game using Cocos2d-X and Marmalade SDK, and I am looking for any recommendations of programs that can convert audio files in mp3 or wav format to raw PCM 16 format. The problem is that I am using the SimpleAudioEngine class to play sounds in my game and in Marmalade it only supports files that are encoded as raw PCM 16. Unfortunately I've been having a very hard time finding a program that can do this type of conversion, so I am looking for a recommendation.

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  • How an SEO Company Implements Search Engine Optimization

    Many of you would wonder how an SEO Company can place your site on the upper ranks of search engines to drive traffic to your page. There are plenty of resources online to help you achieve the same on your own, but their expertise enable to do so easily that shows results in the shortest possible time.

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  • Ask HTG: Disabling Windows Startup Programs, Using DNS Names on Your Home Network, and Restoring a Vintage Keyboard

    - by Jason Fitzpatrick
    Once  a week we round up some of the answers we’ve sent out to readers and share them with everyone. This week we’re looking at removing programs from the Windows startup routine, using DNS names on the local network, and restoring a vintage keyboard. HTG Explains: Do You Really Need to Defrag Your PC? Use Amazon’s Barcode Scanner to Easily Buy Anything from Your Phone How To Migrate Windows 7 to a Solid State Drive

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  • Why is Evince not displaying application fonts/text for me?

    - by Philippe Fenderson
    Any time I use Evince, it just shows boxes where all the text should be. Instead, it uses the box symbol which I know stands for not being able to find a character. This problem occurs on every menu, and makes it impossible to tell what's going on in any part of the application. I've tried Googling for this problem, but my -fu is weak or it's hard to search for. I'm pretty tech-literate, and I'm running a fairly stock 10.10 install with GNOME.

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  • DBA Best Practices - A Blog Series: Episode 1 - Backups

    - by Argenis
      This blog post is part of the DBA Best Practices series, on which various topics of concern for daily database operations are discussed. Your feedback and comments are very much welcome, so please drop by the comments section and be sure to leave your thoughts on the subject. Morning Coffee When I was a DBA, the first thing I did when I sat down at my desk at work was checking that all backups have completed successfully. It really was more of a ritual, since I had a dual system in place to check for backup completion: 1) the scheduled agent jobs to back up the databases were set to alert the NOC in failure, and 2) I had a script run from a central server every so often to check for any backup failures. Why the redundancy, you might ask. Well, for one I was once bitten by the fact that database mail doesn't work 100% of the time. Potential causes for failure include issues on the SMTP box that relays your server email, firewall problems, DNS issues, etc. And so to be sure that my backups completed fine, I needed to rely on a mechanism other than having the servers do the taking - I needed to interrogate the servers and ask each one if an issue had occurred. This is why I had a script run every so often. Some of you might have monitoring tools in place like Microsoft System Center Operations Manager (SCOM) or similar 3rd party products that would track all these things for you. But at that moment, we had no resort but to write our own Powershell scripts to do it. Now it goes without saying that if you don't have backups in place, you might as well find another career. Your most sacred job as a DBA is to protect the data from a disaster, and only properly safeguarded backups can offer you peace of mind here. "But, we have a cluster...we don't need backups" Sadly I've heard this line more than I would have liked to. You need to understand that a cluster is comprised of shared storage, and that is precisely your single point of failure. A cluster will protect you from an issue at the Operating System level, and also under an outage of any SQL-related service or dependent devices. But it will most definitely NOT protect you against corruption, nor will it protect you against somebody deleting data from a table - accidentally or otherwise. Backup, fine. How often do I take a backup? The answer to this is something you will hear frequently when working with databases: it depends. What does it depend on? For one, you need to understand how much data your business is willing to lose. This is what's called Recovery Point Objective, or RPO. If you don't know how much data your business is willing to lose, you need to have an honest and realistic conversation about data loss expectations with your customers, internal or external. From my experience, their first answer to the question "how much data loss can you withstand?" will be "zero". In that case, you will need to explain how zero data loss is very difficult and very costly to achieve, even in today's computing environments. Do you want to go ahead and take full backups of all your databases every hour, or even every day? Probably not, because of the impact that taking a full backup can have on a system. That's what differential and transaction log backups are for. Have I answered the question of how often to take a backup? No, and I did that on purpose. You need to think about how much time you have to recover from any event that requires you to restore your databases. This is what's called Recovery Time Objective. Again, if you go ask your customer how long of an outage they can withstand, at first you will get a completely unrealistic number - and that will be your starting point for discussing a solution that is cost effective. The point that I'm trying to get across is that you need to have a plan. This plan needs to be practiced, and tested. Like a football playbook, you need to rehearse the moves you'll perform when the time comes. How often is up to you, and the objective is that you feel better about yourself and the steps you need to follow when emergency strikes. A backup is nothing more than an untested restore Backups are files. Files are prone to corruption. Put those two together and realize how you feel about those backups sitting on that network drive. When was the last time you restored any of those? Restoring your backups on another box - that, by the way, doesn't have to match the specs of your production server - will give you two things: 1) peace of mind, because now you know that your backups are good and 2) a place to offload your consistency checks with DBCC CHECKDB or any of the other DBCC commands like CHECKTABLE or CHECKCATALOG. This is a great strategy for VLDBs that cannot withstand the additional load created by the consistency checks. If you choose to offload your consistency checks to another server though, be sure to run DBCC CHECKDB WITH PHYSICALONLY on the production server, and if you're using SQL Server 2008 R2 SP1 CU4 and above, be sure to enable traceflags 2562 and/or 2549, which will speed up the PHYSICALONLY checks further - you can read more about this enhancement here. Back to the "How Often" question for a second. If you have the disk, and the network latency, and the system resources to do so, why not backup the transaction log often? As in, every 5 minutes, or even less than that? There's not much downside to doing it, as you will have to clear the log with a backup sooner than later, lest you risk running out space on your tlog, or even your drive. The one drawback to this approach is that you will have more files to deal with at restore time, and processing each file will add a bit of extra time to the entire process. But it might be worth that time knowing that you minimized the amount of data lost. Again, test your plan to make sure that it matches your particular needs. Where to back up to? Network share? Locally? SAN volume? This is another topic where everybody has a favorite choice. So, I'll stick to mentioning what I like to do and what I consider to be the best practice in this regard. I like to backup to a SAN volume, i.e., a drive that actually lives in the SAN, and can be easily attached to another server in a pinch, saving you valuable time - you wouldn't need to restore files on the network (slow) or pull out drives out a dead server (been there, done that, it’s also slow!). The key is to have a copy of those backup files made quickly, and, if at all possible, to a remote target on a different datacenter - or even the cloud. There are plenty of solutions out there that can help you put such a solution together. That right there is the first step towards a practical Disaster Recovery plan. But there's much more to DR, and that's material for a different blog post in this series.

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  • Google I/O 2012 - Measuring the End-to-End Value of Your App

    Google I/O 2012 - Measuring the End-to-End Value of Your App Neil Rhodes, Nick Mihailovski, Mike Kwong We've rethought mobile app analytics from the ground up. If you are a mobile app developer, come see what's new from the land of Google Analytics; Understand how to measure the end-to-end value of your app, and improve its performance to drive usage and retention. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 69 4 ratings Time: 01:04:12 More in Science & Technology

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  • Notepad++ used as DAX editor

    - by Marco Russo (SQLBI)
    If you use PowerPivot and write some DAX formula, don't miss this post on PowerPivotPro blog - if you want to get an external editor for your DAX formula, you can use Notepad++ for free - and adding the customization described in this post by Colin Banfield, you will get function auto-complete and tooltips. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!...(read more)

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  • How To Use Windows 8's Gestures on a Laptop Trackpad

    - by Chris Hoffman
    While Windows 8 may seem a bit out of place on hardware without a touch screen, trackpad gestures can help bridge the gap. Gestures on a trackpad work similarly to gestures on a touch screen. Instead of moving the cursor to the corners of the screen, you can swipe the trackpad to reveal hidden menus and pinch your fingers to zoom in and out. Image Credit: Michael Mol on Flickr 7 Ways To Free Up Hard Disk Space On Windows HTG Explains: How System Restore Works in Windows HTG Explains: How Antivirus Software Works

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  • Desktop Fun: Foggy Mornings Wallpaper Collection

    - by Asian Angel
    Foggy mornings are special times where everything is wrapped in a quiet calmness while the world is slowly waking up. Bring the peace and beauty of those early mornings to your desktop with our Foggy Mornings Wallpaper collection. Use Amazon’s Barcode Scanner to Easily Buy Anything from Your Phone How To Migrate Windows 7 to a Solid State Drive Follow How-To Geek on Google+

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  • Make Your Ink Cartridges Last Longer

    The speed at which technology progresses is so fast it can be hard to keep up with new developments, changes and products. These days hardly anyone uses the traditional paper and pen to write things ... [Author: Kathryn Dawson - Computers and Internet - June 11, 2010]

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  • Computer Games Technolgy or Software Engineering?

    - by Suleman Anwar
    I'm in the last year of my college and going to university next year. Could you tell me what the difference between Software Engineering and Computer Games Technology is? I know a bit of both but don't know the actual difference. I'm kind off in a dilemma between these two. I want to be a programmer, I'd love to go into gaming but I heard getting a job within a computer games company is really hard.

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  • Do you test your SQL/HQL/Criteria ?

    - by 0101
    Do you test your SQL or SQL generated by your database framework? There are frameworks like DbUnit that allow you to create real in-memory database and execute real SQL. But its very hard to use(not developer-friendly so to speak), because you need to first prepare test data(and it should not be shared between tests). P.S. I don't mean mocking database or framework's database methods, but tests that make you 99% sure that your SQL is working even after some hardcore refactoring.

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  • Alcatel-Lucent: Enterprise 2.0: The Top 5 Things I would Do Over

    - by Kellsey Ruppel
    Happy Monday! Does anyone else feel as if the weekend went entirely too quickly? At least for those of us in the United States, we have the 4th of July Holiday next week to look forward to This week on the blog, we are going to focus on "WebCenter by Example" and highlight best practices from customers and partners. I recently came across this article and I think this is a great example of how we can learn from one another when it comes to social collaboration adoption. Do you agree with Jem? What things or best practices have you learned in your organizations?  By Jem Janik, Enterprise community manager, Alcatel-Lucent  Not so long ago, Engage, the Alcatel-Lucent employee social network and collaboration platform, celebrated its third birthday. With more than 25,000 members actively interacting each month, Engage has been a big enough success that it’s been the subject of external articles, and often those of us who helped launch it will go out and speak about what aspects contributed to that success. Hindsight is still 20/20 and what it takes to successfully launch an enterprise 2.0 community is fairly well-known now.  Today I want to tell you what I suspect you really want to know about.  As the enterprise community manager for Engage, after three years in, what are the top 5 things I wish we (and I mostly mean me) could do over? #5 Define your analytics solution from the start There is so much to do when you launch a community and initially growing it without complete chaos is quite a task.  It doesn’t take too long to get to a point where you want to focus your continued efforts in growing company collaboration.  Do people truly talk across regional boundaries or have we shifted siloed conversations to a new platform.  Is there one organization that doesn’t interact with another? If you are lucky you’ll have someone in your community team well versed in the world of databases and SQL queries, but it takes time to figure out what backend analytics data actually means. Professional support can be expensive and it may be hard to justify later as it typically has the community manager as the only main customer.  Figure out what you think you’ll want to know and how to get it early on. The sooner the better even if it doesn’t seem that critical at the time. #4 Lobbies guide you to the right places One piece of feedback that comes up more and more as we keep growing Engage is it’s hard to find stuff, or new people are not sure where to start. Something we’re doing now is defining some general topic areas of interest to be like “lobbies” into the platform and some common hashtags to go with them. I liken this to walking into a large medical or professional building for the first time.  There are hundreds of offices, and you look to a sign in the lobby to get guided to the right place for you.  We’re building that sign for members now, but again we missed the boat as the majority of the company has had their initial Engage experience. #3 Clean up, clean up, clean up Knowledge work and folksonomies are messy! The day we opened the doors to Engage I would have said we should keep everything ever created in Engage with an argument that it was a window into our collective knowledge so nothing should go.  Well, 6000+ groups and 200,000+ pieces of content later, I’ve changed my mind.  As previously mentioned, with too much “stuff” the system can be overwhelming to new members and it makes it harder to get what you’re looking for.   Do we need that help document about a tool we no longer have? NO!  Do we need that group that had 1 document and 2 discussions in the last two years? NO! Should we only have one group about a given topic instead of 4?  YES! Last fall, Engage defined a cleanup process for groups not used for a long time.  We also formed a volunteer cleaning army who are extra eyes on the hunt for “stuff” that should be updated, merged, or deleted.  It’s better late than never, but in line with what’s becoming a theme I wish these efforts had started earlier. #2 Communications & local community management One of the most important aspects of my job is to make sure people who should be talking to each other are actually doing it.  Connecting people to the other people they should know, the groups they should join, a piece of content that shouldn’t be missed.   I have worked both inside and outside of communications teams, and they are the best informed people in your company.  They know when something big is coming, how it impacts employees, how it fits with strategy, who else knows more, etc.  Having communications professionals who are power users can help scale up community management because they are already so well connected.  They also need to have the platform skills to pay attention without suffering email overload, how to grab someone’s attention, etc.  I wish I’d had figured this out much earlier.  If I had I would have groomed more communications colleagues into advocates and power members right at the start. #1 Grooming advocates vs. natural advocates I’ve just alluded to this above already. The very best advocates are those who naturally embrace your platform and automatically start to see new ways to work within it.  Those advocates seem to come out of the woodwork naturally since some of them are early adopters.  Not surprisingly, our best advocates today are those same people who were willing to come kick the tires when the community was completely empty.  Unfortunately, we didn’t get a global spread of those natural advocates.  I did ask around when we first launched for other people who might be good candidates, but didn’t push too hard as there were so many other things to get ready.  That was a mistake.  If I could get a redo I would have formally asked for people to be assigned where there were gaps and groomed them into an advocate.  Today as we find new advocates to fill the gaps, people are hesitant as the initial set has three years of practice are ahead of the curve power members; it definitely would have been easier earlier on. As fairly early adopters to corporate scale enterprise collaboration, there hasn’t been a roadmap to follow as we’ve grown Engage, which is part of the fun! It’s clear a lot of issues are more easily tackled the earlier you identify and begin to correct them, and I’ve identified the main five I wish I could redo.  In the spirit of collaboration, I hope someone else learns from my mistakes! View the original article by Jem here. 

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  • What do you do when practical problems get in the way of practical goals?

    - by P.Brian.Mackey
    UPDATE Source control is good to use. Sometimes, real world issues make it impractical to use. For example: If the team is not used to using source control, training problems can arise If a team member directly modifies code on the server, various issues can arise. Merge problems, lack of history, etc Let's say there's a project that is way out of sync. The physical files on the server differ in unknown ways over ~100 files. Merging would take not only a great knowledge of the project, but is also well beyond the ability to complete in the given time. Other projects are falling out of sync. Developers continue to have a distrust of source control and therefore compound the issue by not using source control. Developers argue that using source control is wasteful because merging is error prone and difficult. This is a difficult point to argue, because when source control is being so badly mis-used and source control continually bypassed, it is error prone indeed. Therefore, the evidence "speaks for itself" in their view. Developers argue that directly modifying source control saves time. This is also difficult to argue. Because the merge required to synchronize the code to start with is time consuming, across ~10 projects. Permanent files are often stored in the same directory as the web project. So publishing (full publish) erases these files that are not in source control. This also drives distrust for source control. Because "publishing breaks the project". Fixing this (moving stored files out of the solution subfolders) takes a great deal of time and debugging as these locations are not set in web.config and often exist across multiple code points. So, the culture persists itself. Bad practice begets more bad practice. Bad solutions drive new hacks to "fix" much deeper, much more time consuming problems. Servers, hard drive space are extremly difficult to come by. Yet, user expectations are rising. What can be done in this situation?

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  • Insight into GNU/Linux boot process

    <b>Musing with GNU/Linux:</b> "In this document we will take a look at the different aspects of the boot process. Such as the BIOS which is the first code which runs, the boot loaders that can load different operating systems, pass arguments to the kernel, load it from different sources like a hard drive, a flash, and network & finally the kernel itself."

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  • Using a SQL Prompt snippet with template parameters

    - by SQLDev
    As part of my product management role I regularly attend trade shows and man the Red Gate booth in the vendor exhibition hall. Amongst other things this involves giving product demos to customers. Our latest demo involves SQL Source Control and SQL Test in a continuous integration environment. In order to demonstrate quite how easy it is to set up our tools from scratch we start the demo by creating an entirely new database to link to source control, using an individual database name for each conference attendee. In SQL Server Management Studio this can be done either by selecting New Database from the Object Explorer or by executing “CREATE DATABASE DemoDB_John” in a query window. We recently extended the demo to include SQL Test. This uses an open source SQL Server unit testing framework called tSQLt (www.tsqlt.org), which has a CLR object that requires EXTERNAL_ACCESS to be set as follows: ALTER DATABASE DemoDB_John SET TRUSTWORTHY ON This isn’t hard to do, but if you’re giving demo after demo, this two-step process soon becomes tedious. This is where SQL Prompt snippets come into their own. I can create a snippet named create_demo_db for this following: CREATE DATABASE DemoDB_John GO USE DemoDB_John GO ALTER DATABASE DemoDB_John SET TRUSTWORTHY ON Now I just have to type the first few characters of the snippet name, select the snippet from SQL Prompt’s candidate list, and execute the code. Simple! The problem is that this can only work once due to the hard-coded database name. Luckily I can leverage a nice feature in SQL Server Management Studio called Template Parameters. If I modify my snippet to be: CREATE DATABASE <DBName,, DemoDB_> GO USE <DBName,, DemoDB_> GO ALTER DATABASE <DBName,, DemoDB_> SET TRUSTWORTHY ON Once I’ve invoked the snippet, I can press Ctrl-Shift-M, which calls up the Specify Values for Template Parameters dialog, where I can type in my database name just once. Now you can click OK and run the query. Easy. Ideally I’d like for SQL Prompt to auto-invoke the Template Parameter dialog for all snippets where it detects the angled bracket syntax, but typing in the keyboard shortcut is a small price to pay for the time savings.

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